call center agent position - sutherland (furniture)

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call center agent position sutherland furniture

Sutherland

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 <strong>
  Sutherland
 </strong>
 is a global leader specializing in
 <strong>
  AI
 </strong>
 ,
 <strong>
  automation
 </strong>
 ,
 <strong>
  cloud engineering
 </strong>
 , and
 <strong>
  advanced analytics
 </strong>
 to drive
 <strong>
  digital transformation
 </strong>
 and provide scalable business solutions for top-tier brands worldwide.
 <br/>
 <br/>
 With a strong emphasis on
 <strong>
  digital engineering services
 </strong>
 , we deliver
 <strong>
  innovative technologies
 </strong>
 and
 <strong>
  business process excellence
 </strong>
 , creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of
 <strong>
  363 independent inventions
 </strong>
 , including
 <strong>
  250 AI-based solutions
 </strong>
 with
 <strong>
  patents
 </strong>
 in key technologies that continuously enhance business operations and transform user experiences.
 <br/>
 <br/>
 Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless
 <strong>
  "as-a-service" model
 </strong>
 , enabling rapid innovation and supporting sustainable business growth.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 This is a full-time on-site role located in
 <strong>
  Alexandria
 </strong>
 for a
 <strong>
  Customer Service Specialist
 </strong>
 . In this role, the Customer Service Specialist will be responsible for delivering
 <strong>
  exceptional customer support
 </strong>
 , addressing inquiries, resolving issues, and maintaining high levels of
 <strong>
  customer satisfaction
 </strong>
 .
 <br/>
 <br/>
 Your
 <strong>
  day-to-day responsibilities
 </strong>
 will include:
 <br/>
 <br/>
 <ul>
  <li>
   📞 Handling customer interactions with efficiency and empathy.
  </li>
  <li>
   🛠️ Providing tailored solutions to meet customer needs.
  </li>
  <li>
   🌟 Ensuring a positive customer experience through effective communication and professional phone etiquette.
   <br/>
   <br/>
  </li>
 </ul>
 If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  🚀
 </strong>
 <strong>
  We&rsquo;re Hiring Talented People!
 </strong>
 <strong>
  🌟
  <br/>
  <br/>
 </strong>
 <strong>
  Fresh Grads &amp; Dropouts
 </strong>
 are welcome to apply! 🎓
 <br/>
 <br/>
 🔑
 <strong>
  What we&rsquo;re looking for:
  <br/>
  <br/>
 </strong>
 ✅
 <strong>
  Fluency in English
 </strong>
 is a MUST! (B2/C1 level) 🇬🇧
 <br/>
 <br/>
 ✅ Strong skills in
 <strong>
  Customer Service
 </strong>
 &amp;
 <strong>
  Customer Support
 </strong>
 🤝
 <br/>
 <br/>
 ✅ Proven ability to
 <strong>
  enhance Customer Satisfaction
 </strong>
 &amp;
 <strong>
  Customer Experience
 </strong>
 💯
 <br/>
 <br/>
 ✅
 <strong>
  Problem-solving
 </strong>
 ,
 <strong>
  active listening
 </strong>
 , &amp;
 <strong>
  attention to detail
 </strong>
 👂💡
 <br/>
 <br/>
 ✅ Experience in a
 <strong>
  customer-facing role
 </strong>
 and familiarity with
 <strong>
  CRM tools
 </strong>
 is a plus! 🖥️
 <br/>
 <br/>
 ✅
 <strong>
  Flexibility
 </strong>
 with
 <strong>
  night &amp; overnight shifts
 </strong>
 is essential 🌙
 <br/>
 <br/>
 ✅ Proficiency in
 <strong>
  professional phone etiquette
 </strong>
 &amp;
 <strong>
  communication techniques
 </strong>
 is a plus 📞💬
 <br/>
 <br/>
 💼 If you&rsquo;re passionate about making a difference and love helping customers, we want YOU! 🌟
 <br/>
 <br/>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 All your information will be kept confidential according to EEO guidelines.
</div>


Call Center Agent Position - Sutherland (Furniture)

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Alexandria - Alexandria Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>04-22-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF39840U</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p>
<p><b>Sutherland</b> is a global leader specializing in <b>AI</b>, <b>automation</b>, <b>cloud engineering</b>, and <b>advanced analytics</b> to drive <b>digital transformation</b> and provide scalable business solutions for top-tier brands worldwide.</p>
<p>With a strong emphasis on <b>digital engineering services</b>, we deliver <b>innovative technologies</b> and <b>business process excellence</b>, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of <b>363 independent inventions</b>, including <b>250 AI-based solutions</b> with <b>patents</b> in key technologies that continuously enhance business operations and transform user experiences.</p>
<p>Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless <b>&quot;as-a-service&quot; model</b>, enabling rapid innovation and supporting sustainable business growth.</p>
</div><div><p>Job Description:</p>
<p>This is a full-time on-site role located in <b>Alexandria</b> for a <b>Customer Service Specialist</b>. In this role, the Customer Service Specialist will be responsible for delivering <b>exceptional customer support</b>, addressing inquiries, resolving issues, and maintaining high levels of <b>customer satisfaction</b>.</p>
<p>Your <b>day-to-day responsibilities</b> will include:</p>
   <ul><li>Handling customer interactions with <b>efficiency</b> and <b>empathy</b>.</li>
  <li>️ Providing <b>tailored solutions</b> to meet customer needs.</li>
   <li>Ensuring a <b>positive customer experience</b> through <b>effective communication</b> and <b>professional phone etiquette</b>.</li><br>
</ul>
<p></p><p>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p>
</div><div><p>Qualifications:</p>
   <p><b>We&rsquo;re Hiring Talented People!</b>   
<br>
<b>Fresh Grads &amp; Dropouts</b> are welcome to apply!   </p>
   <p><b>What we&rsquo;re looking for:</b>
</p><p>✅ <b>Fluency in English</b> is a MUST! (B2/C1 level)     <br>
✅ Strong skills in <b>Customer Service</b> &amp; <b>Customer Support</b>   
<br>
✅ Proven ability to <b>enhance Customer Satisfaction</b> &amp; <b>Customer Experience</b>   
<br>
✅ <b>Problem-solving</b>, <b>active listening</b>, &amp; <b>attention to detail</b>     
<br>
✅ Experience in a <b>customer-facing role</b> and familiarity with <b>CRM tools</b> is a plus!   ️<br>
✅ <b>Flexibility</b> with <b>night &amp; overnight shifts</b> is essential   <br>
✅ Proficiency in <b>professional phone etiquette</b> &amp; <b>communication techniques</b> is a plus     </p>
   <p>If you&rsquo;re passionate about making a difference and love helping customers, we want YOU!   </p>
</div><div><p>Additional Information:</p>
<p>All your information will be kept confidential according to EEO guidelines.</p></div></div></div></div><p></p>

<div><b>Company Description</b><p><b><br>
Sutherland </b>is a global digital transformation and experience-led powerhouse with more than 30 years of helping the world&rsquo;s most recognizable brands deliver effortless, intuitive, and human-centered interactions.<br>
We combine deep process expertise, innovative automation, design-thinking, and AI-driven technologies to reimagine and elevate both the customer and employee experience.<br>
At Sutherland, we believe the strongest relationships are built on trust, value, and shared success &mdash; we call it <b>One Sutherland</b>.</p><b><br>
Job Description</b><p><b><br>
Sutherland </b>is looking to add to our Talent Acquisition Team to support hiring demands across the <b>Egypt</b> region with emphasis in the <b>Alexandria &amp; Cairo </b>areas. If you are a skilled, high-volume <b>Recruiter</b> and have the ability to succeed in a fast-paced environment - we want to hear from you! (Note this position is onsite, not remote)</p><p><b>
In this role you'll get to:</b></p><ul><li><b>
Set the path to success:</b> Support recruiting and hiring efforts to ensure a positive and smooth experience for candidates and / or new hires.</li><li><b>
Build the company:</b> Identify and recruit the best-fit personnel to help drive the team and company to higher levels.</li><li><b>
Strengthen relationships:</b> Establish and maintain communication with outside resources to help build a network for sourcing qualified applicants.</li><li><b>
Support the team:</b> Facilitate the completion of drug tests, background checks and other pre-employment requirements.</li></ul><br>
<b>
Qualifications</b><p><b><br>
Our most successful candidates will have:</b></p><ul><li><b>
3+ years of experience in high-volume recruiting</b></li><li><b>
Ability to identify, recruit and develop talent with tight timelines</b></li><li><b>
BPO experience a major plus!</b></li><li><b>
B2 or above English level</b></li><li><b>
Must be able to work onsite in our Alexandria office</b></li><li>
Ability to work in MS Office</li><li>
Ability to efficiently manage time and keep track of multiple schedules, meetings and initiatives</li><li>
Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player</li><li>
Strong verbal and written communication skills; be able to communicate in a clear, constructive and professional manner</li></ul></div>

High-Volume Recruiter | Onsite - Alexandria

<div><b>Company Description</b><p><b><br>
About Sutherland</b></p><p>
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they&rsquo;re our core expertise.<br>
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.</p><p>
We&rsquo;ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless &ldquo;as a service&rdquo; model.</p><p>
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.</p><p>
Sutherland<br>
<i>Unlocking digital performance. Delivering measurable results.</i></p><b><br>
Job Description</b><p><br>
We are seeking a highly skilled and motivated <b>Training &amp; Quality Manager</b> to join our team. In this dual role, you will be responsible for developing and implementing effective training programs while ensuring high-quality standards across the organization.</p><ul><li>
Design, develop, and implement comprehensive training programs to enhance employee skills and performance</li><li>
Conduct training needs assessments and create tailored learning solutions for various departments</li><li>
Manage and maintain the organization's quality management system, ensuring compliance with industry standards</li><li>
Lead quality assurance initiatives and continuous improvement projects</li><li>
Develop and track key performance indicators (KPIs) for both training effectiveness and quality metrics</li><li>
Conduct regular quality audits and implement corrective actions as needed</li><li>
Collaborate with department heads to identify training needs and quality improvement opportunities</li><li>
Identify opportunities to improve processes, tools, and methodologies that drive efficiency and performance</li><li>
Mentor and guide team members in both training and quality management practices</li><li>
Lead, develop, and manage both Training and Quality teams, ensuring strong bench strength and succession planning</li><li>
Stay updated on industry trends and best practices in training methodologies and quality management</li><li>
Prepare and present reports on training outcomes and quality performance to senior management</li><li>
Manage relationships with internal and external stakeholders, providing regular updates on training effectiveness, quality performance, and key initiatives</li><li>
Partner cross-functionally (Service Delivery, Ops Excellence, Talent Acquisition, Workforce Management, and HR) to align on priorities and drive results</li><li>
Foster a culture of continuous learning, accountability, and high performance</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor&rsquo;s degree in any field (Master&rsquo;s/MBA preferred)</li><li>
Minimum 5-7 years of experience in training and quality management roles</li><li>
Proven track record in developing and implementing successful training programs</li><li>
Strong knowledge of quality management systems and process improvement methodologies</li><li>
Excellent project management skills with the ability to manage multiple initiatives simultaneously</li><li>
Advanced analytical and problem-solving skills</li><li>
Outstanding communication and presentation abilities</li><li>
Strong leadership skills with experience in team management</li><li>
Proficiency in learning management systems and quality management tools</li><li>
Certifications in Training Management and Quality Management (e.g., Certified Training and Development Professional, Six Sigma Black Belt) preferred</li><li>
In-depth knowledge of industry standards and best practices in training and quality management</li><li>
Ability to adapt to changing priorities and work effectively in a fast-paced environment</li><li>
Excellent interpersonal skills with the ability to build relationships across all levels of the organization</li></ul><br>
<b>
Additional Information</b><p><br>
All your information will be kept confidential according to EEO guidelines.</p></div>

Manager - Training & Quality Manager

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Alexandria - Alexandria Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>04-06-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF41658Y</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p>
<p><b>Sutherland</b> is a global leader specializing in <b>AI</b>, <b>automation</b>, <b>cloud engineering</b>, and <b>advanced analytics</b> to drive <b>digital transformation</b> and provide scalable business solutions for top-tier brands worldwide.</p>
<p>With a strong emphasis on <b>digital engineering services</b>, we deliver <b>innovative technologies</b> and <b>business process excellence</b>, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of <b>363 independent inventions</b>, including <b>250 AI-based solutions</b> with <b>patents</b> in key technologies that continuously enhance business operations and transform user experiences.</p>
<p>Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless <b>&quot;as-a-service&quot; model</b>, enabling rapid innovation and supporting sustainable business growth.</p>
</div><div><p>Job Description:</p>
<p>This is a full-time on-site role located in <b>Alexandria</b> for a <b>Customer Service Specialist</b>. In this role, the Customer Service Specialist will be responsible for delivering <b>exceptional customer support</b>, addressing inquiries, resolving issues, and maintaining high levels of <b>customer satisfaction</b>.</p>
<p>Your <b>day-to-day responsibilities</b> will include:</p>
   <ul><li>Handling customer interactions with <b>efficiency</b> and <b>empathy</b>.</li>
  <li>️ Providing <b>tailored solutions</b> to meet customer needs.</li>
   <li>Ensuring a <b>positive customer experience</b> through <b>effective communication</b> and <b>professional phone etiquette</b>.</li>
</ul><p>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p>
</div><div><p>Qualifications:</p>
   <p><b>We&rsquo;re Hiring Talented People!</b>   
<br>
<b>Fresh Grads &amp; Dropouts</b> are welcome to apply!   </p>
   <p><b>What we&rsquo;re looking for:</b>
</p><p>✅ <b>Fluency in English</b> is a MUST! (B2/C1 level)     <br>
✅ Strong skills in <b>Customer Service</b> &amp; <b>Customer Support</b>   
<br>
✅ Proven ability to <b>enhance Customer Satisfaction</b> &amp; <b>Customer Experience</b>   
<br>
✅ <b>Problem-solving</b>, <b>active listening</b>, &amp; <b>attention to detail</b>     
<br>
✅ Experience in a <b>customer-facing role</b> and familiarity with <b>CRM tools</b> is a plus!   ️<br>
✅ <b>Flexibility</b> with <b>night &amp; overnight shifts</b> is essential   <br>
✅ Proficiency in <b>professional phone etiquette</b> &amp; <b>communication techniques</b> is a plus     </p>
   <p>If you&rsquo;re passionate about making a difference and love helping customers, we want YOU!   </p>
</div><div><p>Additional Information:</p>
<p>All your information will be kept confidential according to EEO guidelines.</p></div></div></div></div><p></p>

Customer Service Agent

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Alexandria - Alexandria Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>04-27-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF40053V</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p>
<p><b>Sutherland</b> is a global leader specializing in <b>AI</b>, <b>automation</b>, <b>cloud engineering</b>, and <b>advanced analytics</b> to drive <b>digital transformation</b> and provide scalable business solutions for top-tier brands worldwide.</p>
<p>With a strong emphasis on <b>digital engineering services</b>, we deliver <b>innovative technologies</b> and <b>business process excellence</b>, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of <b>363 independent inventions</b>, including <b>250 AI-based solutions</b> with <b>patents</b> in key technologies that continuously enhance business operations and transform user experiences.</p>
<p>Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless <b>&quot;as-a-service&quot; model</b>, enabling rapid innovation and supporting sustainable business growth.</p>
</div><div><p>Job Description:</p>
<p>This is a full-time on-site role located in <b>Alexandria</b> for a <b>Customer Service Specialist</b>. In this role, the Customer Service Specialist will be responsible for delivering <b>exceptional customer support</b>, addressing inquiries, resolving issues, and maintaining high levels of <b>customer satisfaction</b>.</p>
<p>Your <b>day-to-day responsibilities</b> will include:</p>
   <ul><li>Handling customer interactions with <b>efficiency</b> and <b>empathy</b>.</li>
  <li>️ Providing <b>tailored solutions</b> to meet customer needs.</li>
   <li>Ensuring a <b>positive customer experience</b> through <b>effective communication</b> and <b>professional phone etiquette</b>.</li>
</ul><p>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p>
</div><div><p>Qualifications:</p>
   <p><b>We&rsquo;re Hiring Talented People!</b>   
<br>
<b>Fresh Grads &amp; Dropouts</b> are welcome to apply!   </p>
   <p><b>What we&rsquo;re looking for:</b>
</p><p>✅ <b>Fluency in English</b> is a MUST! (B2/C1 level)     <br>
✅ Strong skills in <b>Customer Service</b> &amp; <b>Customer Support</b>   
<br>
✅ Proven ability to <b>enhance Customer Satisfaction</b> &amp; <b>Customer Experience</b>   
<br>
✅ <b>Problem-solving</b>, <b>active listening</b>, &amp; <b>attention to detail</b>     
<br>
✅ Experience in a <b>customer-facing role</b> and familiarity with <b>CRM tools</b> is a plus!   ️<br>
✅ <b>Flexibility</b> with <b>night &amp; overnight shifts</b> is essential   <br>
✅ Proficiency in <b>professional phone etiquette</b> &amp; <b>communication techniques</b> is a plus     </p>
   <p>If you&rsquo;re passionate about making a difference and love helping customers, we want YOU!   </p>
</div><div><p>Additional Information:</p>
<p>All your information will be kept confidential according to EEO guidelines.</p></div></div></div></div><p></p>

Accurate Eg For Construction Engineering

<p><b>Role Description</b></p><p>This is a full-time on-site role located in Alexandria, Egypt, for a junior architectural engineer. The primary responsibilities include the development of creative interior design concepts, analyzing and planning effective space utilization, producing detailed construction &amp; working drawings, visiting the working sites to ensure correct installation and application of works, and contributing to FF&amp;E (furniture, fixtures, and equipment) selection.</p><p><b>Qualifications</b></p><ul><li>Proficiency in Interior Design and FF&amp;E (furniture, fixtures, and equipment) selection and sourcing</li><li>Strong skills in Space Planning and Architectural Design</li><li>Experience in creating Construction &amp; Shop Drawings and technical documentation</li><li>Attention to detail, creativity, and problem-solving capabilities</li><li>Proficiency in relevant design and drafting software (AutoCAD, 3Ds Max)</li><li>Bachelor's degree in Architectural Engineering or Civil Engineering.</li><li>Ability to work effectively on-site in Alexandria, Egypt, and collaborate within a team</li><li>Ability to visit working sites and follow up installation works.</li><li>1-2 Years of experience.</li></ul><p>Pay: E&pound;6,500.00 - E&pound;8,000.00 per month</p><p>Work Location: In person</p>

Architectural Engineer

Explore 22+ Call center agent position sutherland furniture in Alexandria this May. Find roles across top companies and apply now to boost your career.

22 call center agent position sutherland furniture jobs In Alexandria

Call Center Agent Position - Sutherland (Furniture)

Call Center Agent Position - Sutherland (Furniture)

High-Volume Recruiter | Onsite - Alexandria

Manager - Training & Quality Manager

Customer Service Agent

customer service representative telecom account

Architectural Engineer