banking operations supervisor | bpo

customer support operations - egypt Jobs in Alexandria

customer support operations - egypt

senior logistics operation specialist Jobs in Alexandria

senior logistics operation specialist

banking operations supervisor bpo

Raya CX

<div>
 Job Title: Banking Operations Supervisor Company: RayaCX Location: Alexandria, Egypt Contract Details: Full-time Are you a highly motivated and experienced banking professional looking for a new challenge? RayaCX, a leading BPO company in Alexandria, Egypt, is seeking a Banking Operations Supervisor to join our dynamic team. As a Banking Operations Supervisor, you will be responsible for overseeing and managing the daily operations of our banking department. You will work closely with the team to ensure that all processes are running smoothly and efficiently, while maintaining a high level of customer satisfaction. Key Responsibilities: - Supervise and manage the daily operations of the banking department, including customer service, cash management, and transaction processing. - Monitor and evaluate staff performance, providing feedback and coaching as needed to ensure high-quality service delivery. - Develop and implement efficient and effective operational processes and procedures to improve productivity and service quality. - Conduct regular audits to ensure compliance with banking regulations and company policies. - Collaborate with other departments to identify and address any operational issues or concerns. - Stay up-to-date with industry developments and trends, and make recommendations for process improvements. - Train and onboard new employees, providing them with the necessary tools and resources to excel in their roles. - Handle escalated customer complaints and inquiries, ensuring timely and satisfactory resolution. - Prepare and present reports on departmental performance and progress to senior management. Qualifications: - Bachelor's degree in Business Administration, Finance, or a related field. - Minimum of 5 years of experience in banking operations, with at least 2 years in a supervisory role. - Excellent knowledge of banking regulations and procedures. - Strong leadership and people management skills. - Excellent communication and interpersonal skills. - Ability to work under pressure and handle multiple tasks simultaneously. - Proficient in Microsoft Office and banking software. - Fluent in English, both written and spoken. If you are a highly organized and detail-oriented individual with a passion for delivering exceptional customer service, we want to hear from you! Join our team at RayaCX and take your banking career to the next level. Apply now to be considered for this exciting opportunity.
</div>


Banking Operations supervisor | BPO

nsave

<div><h3 class="jobSectionHeader"><b>About nsave</b></h3><p>
nsave is a fintech company headquartered in London. Founded by Amer Baroudi and Abdallah AbuHashem, our vision is to &quot;Protect and grow the wealth of the financially excluded&quot;. We have built a global platform that provides trusted USD accounts, global payments, and investments for individuals from distressed economies, where inflation is high and banking systems are unstable. Our compliance-by-design approach and proprietary technology allow us to deliver these services securely and at scale.</p><p>
To date, nsave has raised $22M from leading investors including Sequoia Capital, TQ Ventures, Y Combinator, and SV Angel.</p><p>
Learn more at www.nsave.com.</p><p>
 Location: Egypt (Full-time, Night shift: 16:00&ndash;00:00 with rotational Sunday shift)</p><p>
 Engagement Type: Independent Contractor</p><h3 class="jobSectionHeader"><b>
About the Role</b></h3><p>
As our Customer Support Operator, you will be on the front lines of our user experience. Supporting customers with empathy and clarity, identifying friction points, and working cross-functionally to drive continuous improvement.</p><h3 class="jobSectionHeader"><b>
How You'll Make a Difference</b></h3><ul><li>
Serve as a primary point of contact for customer inquiries, delivering timely and empathetic support</li><li>
Investigate and resolve issues using internal tools, partners, and stakeholders</li><li>
Identify patterns in support requests and share insights to inform product and operations improvements</li><li>
Document and improve operational processes, knowledge resources, and SOPs</li><li>
Collaborate cross-functionally to test and refine new features and processes</li></ul><h3 class="jobSectionHeader"><br>
<b>
What We're Looking For</b></h3><ul><li>
Experience in fintech with a solid understanding of payment infrastructure</li><li>
Experience using Intercom (or similar tools) to support users</li><li>
Strong written communication &mdash; you write with both warmth and precision</li><li>
You spot patterns, take ownership of improvements, and learn fast</li>
Comfortable following processes and challenging them when needed<br>
<li>
</li></ul><h3 class="jobSectionHeader"><b>
nsave Values</b></h3><ul><li><b>
Service &mdash; &quot;Mission First&quot;:</b> We put the mission, our customers, and our team above self.</li><li><b>
Urgency &mdash; &quot;Stay focused. Move fast&quot;:</b> We act with urgency and intention, concentrating on what matters most.</li><li><b>
Ownership &mdash; &quot;Act as an Owner&quot;:</b> We take responsibility for outcomes end-to-end.</li><li><b>
Standards &mdash; &quot;Pursue Excellence&quot;:</b> We hold ourselves to high personal standards and continuously improve.</li></ul><p></p><p><b><br>
Contractor Classification Notice:</b></p><p><i>
This role is offered on a freelance / independent contractor basis. Contractors are responsible for their own taxes, insurance, and statutory obligations.</i></p><p><i>
nsave is an equal opportunity organisation. We welcome applications from all backgrounds and do not discriminate on the basis of age, gender, ethnicity, religion, sexual orientation, disability, or any other protected characteristic.</i></p></div>

Customer Support Operations - EGYPT

Aujan Coca-Cola Beverages Company (ACCBC)

<div>
 <p>
  <strong>
   Job Title:
  </strong>
  Sales Supervisor
 </p>
 <p>
  <strong>
   Reports To:
  </strong>
  Sales Manager
 </p>
 <p>
  <strong>
   Business Unit:
  </strong>
  ACCBC &ndash; Egypt
 </p>
 <p>
  <strong>
   Function:
  </strong>
  Sales &amp; Commercial
 </p>
 <p>
  <strong>
   Location:
  </strong>
  East Alexandria, Egypt
 </p>
 <p>
  <strong>
   Grade:
  </strong>
  TBC
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Purpose
  </strong>
 </p>
 <p>
  To achieve monthly sales targets across an assigned area in Egypt by leading, developing, and motivating a field sales team, ensuring disciplined daily execution, effective customer engagement, and full compliance with ACCBC sales, credit, collection, and HR policies.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Operating Context
  </strong>
 </p>
 <p>
  The Sales Supervisor operates within ACCBC&rsquo;s Egypt commercial operations, managing a team of sales representatives across an assigned area. The role operates within the following context:
 </p>
 <ul>
  <li>
   <strong>
    Field Sales Execution:
   </strong>
   The role is accountable for daily sales execution across a defined geographic area, requiring hands-on supervision of sales representatives, outlet-by-outlet performance tracking, and real-time resolution of field challenges.
  </li>
  <li>
   <strong>
    Traditional Trade Environment:
   </strong>
   Egypt&rsquo;s fragmented traditional trade environment requires consistent route planning, journey plan adherence, and proactive customer relationship management across a high-volume outlet base.
  </li>
  <li>
   <strong>
    Policy &amp; Compliance Framework:
   </strong>
   All commercial activities must comply with ACCBC&rsquo;s Credit Policy, Collection Policy, Sales Policies, Logistics Policies, Code of Conduct, and HR Policies.
  </li>
  <li>
   <strong>
    Egyptian Labour Law Compliance:
   </strong>
   The role is governed by Egyptian Labour Law and ACCBC HR Policy for all people management activities including discipline, leave, grievances, and onboarding.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Roles and Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   A. Sales Target Achievement
  </strong>
 </p>
 <p>
  &bull; Agree on sales, prices, contracts, and payment terms with customers in line with ACCBC Credit and Collection Policy.
 </p>
 <p>
  &bull; Promote new products and special deals to the assigned customer base, maximising volume and distribution opportunities.
 </p>
 <p>
  &bull; Overcome customer objections through structured negotiation and solution-oriented engagement.
 </p>
 <p>
  &bull; Monitor each sales representative&rsquo;s daily target achievement against plan and take corrective action where required.
 </p>
 <p>
  &bull; Ensure both qualitative and quantitative monthly targets are achieved across the assigned area.
 </p>
 <p>
  <strong>
   B. Daily Sales Team Meeting &amp; Planning
  </strong>
 </p>
 <p>
  &bull; Open the daily sales team meeting with a review of the previous day&rsquo;s results by sales person, by outlet, and by KPI.
 </p>
 <p>
  &bull; Communicate and agree daily targets by sales person, by outlet, and by KPI.
 </p>
 <p>
  &bull; Discuss and agree the action plan for each sales representative for the day ahead.
 </p>
 <p>
  &bull; Coach and resolve operational challenges raised by the team during the daily briefing.
 </p>
 <p>
  &bull; Secure each team member&rsquo;s commitment to their daily sales targets before deployment.
 </p>
 <p>
  &bull; Check the cleanliness and presentation of team uniforms before the start of the day.
 </p>
 <p>
  &bull; Ensure all team members have their Playbook, completed daily plans, and Journey Plans before leaving.
 </p>
 <p>
  &bull; Motivate the team and reinforce a positive, results-focused energy at the start of each working day.
 </p>
 <p>
  <strong>
   C. Reporting &amp; Sales Intelligence
  </strong>
 </p>
 <p>
  &bull; Provide regular feedback on sales trends, customer behaviour, and market developments to the Sales Manager.
 </p>
 <p>
  &bull; Complete all reporting requirements accurately and within agreed timelines, including daily sales reports and KPI submissions.
 </p>
 <p>
  &bull; Analyse area performance data and share structured insights with the Sales Manager to support commercial planning.
 </p>
 <p>
  <strong>
   D. Responsibilities, Planning &amp; Compliance
  </strong>
 </p>
 <p>
  &bull; Develop and apply self-learning to continuously improve personal and team commercial effectiveness.
 </p>
 <p>
  &bull; Demonstrate sound decision-making in field situations and escalate decisions outside authority to the Sales Manager.
 </p>
 <p>
  &bull; Implement and enforce ACCBC compliance standards across all team activities and customer interactions.
 </p>
 <p>
  &bull; Recruit capable team members in line with ACCBC hiring standards and role requirements.
 </p>
 <p>
  &bull; Comply fully with the ACCBC onboarding process for all new team members joining the area.
 </p>
 <p>
  <strong>
   E. Continuous Improvement &amp; Team Development
  </strong>
 </p>
 <p>
  &bull; Apply root cause analysis (RCA) methodology to resolve recurring performance issues or field challenges.
 </p>
 <p>
  &bull; Conduct regular performance and development reviews with each sales representative, providing structured feedback and coaching.
 </p>
 <p>
  &bull; Develop the capabilities of team members through on-the-job coaching, feedback, and targeted development actions.
 </p>
 <p>
  <strong>
   F. Leadership &amp; Team Motivation
  </strong>
 </p>
 <p>
  &bull; Build, lead, and develop a highly motivated, results-oriented sales team across the assigned area.
 </p>
 <p>
  &bull; Prepare the team to adapt to market changes, commercial priorities, and business direction shifts.
 </p>
 <p>
  &bull; Recognise and reward individual and team achievements, maintaining high engagement and positive team morale.
 </p>
 <p>
  <strong>
   G. People Management &amp; HR Compliance
  </strong>
 </p>
 <p>
  &bull; Handle team grievances professionally and in line with ACCBC HR Policy and Egyptian Labour Law.
 </p>
 <p>
  &bull; Apply disciplinary measures as required, following ACCBC HR Policy and Egyptian Labour Law procedures at all times.
 </p>
 <p>
  &bull; Manage team member leave cycles, ensuring operational continuity across the area is maintained.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Performance Indicators (KPIs)
  </strong>
 </p>
 <p>
  <strong>
   Sales Performance
  </strong>
 </p>
 <p>
  &bull; Monthly sales volume and value vs target &ndash; qualitative and quantitative targets achieved
 </p>
 <p>
  &bull; Distribution coverage vs plan across assigned area
 </p>
 <p>
  &bull; New product and promotional deal sell-in rate
 </p>
 <p>
  <strong>
   Team Execution
  </strong>
 </p>
 <p>
  &bull; Daily meeting conducted and documented &ndash; 100% adherence
 </p>
 <p>
  &bull; Journey plan compliance rate across the sales team
 </p>
 <p>
  &bull; Sales representative daily target achievement rate vs plan
 </p>
 <p>
  <strong>
   Reporting &amp; Compliance
  </strong>
 </p>
 <p>
  &bull; Daily sales reports submitted on time with zero missing submissions
 </p>
 <p>
  &bull; Zero ACCBC policy or compliance breaches across the team
 </p>
 <p>
  &bull; Onboarding and HR compliance adherence for all new team members
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Experience and Qualifications
  </strong>
 </p>
 <p>
  <strong>
   Minimum Qualifications
  </strong>
 </p>
 <p>
  &bull; Bachelor&rsquo;s degree in Commerce, Business Administration, or a related field.
 </p>
 <p>
  &bull; Valid driving licence is required.
 </p>
 <p>
  &bull; Excellent written and verbal English language skills.
 </p>
 <p>
  &bull; Knowledge of Egypt market dynamics and Egyptian Labour Law.
 </p>
 <p>
  <strong>
   Minimum Experience
  </strong>
 </p>
 <p>
  &bull; Minimum 5 years of sales experience in FMCG, with at least 1 year in a supervisory role.
 </p>
 <p>
  &bull; Demonstrated track record of achieving sales targets in a field sales environment.
 </p>
 <p>
  &bull; Experience in the GCC market is an advantage.
 </p>
 <p>
  <strong>
   Knowledge and Skills
  </strong>
 </p>
 <p>
  <strong>
   Functional Skills:
  </strong>
 </p>
 <p>
  &bull; Building Effective Customer Relationships
 </p>
 <p>
  &bull; Operational Excellence in Planning and Delivery
 </p>
 <p>
  &bull; Understanding the Business Internally and Externally
 </p>
 <p>
  &bull; Identifying Winning Sales Opportunities
 </p>
 <p>
  &bull; Understanding Financials (Commercial Financials)
 </p>
 <p>
  &bull; Negotiating Win-Win Solutions
 </p>
 <p>
  &bull; Executing Effective Sales Plans
 </p>
 <p>
  &bull; Outlet Activation
 </p>
 <p>
  &bull; Handling Objections
 </p>
 <p>
  <strong>
   ACCBC Behaviours:
  </strong>
 </p>
 <p>
  &bull; Customer Focus
 </p>
 <p>
  &bull; Effective Communication
 </p>
 <p>
  &bull; Positive Relationships
 </p>
 <p>
  &bull; Sense of Urgency
 </p>
 <p>
  &bull; Discipline
 </p>
 <p>
  &bull; Accountability
 </p>
 <p>
  &bull; Learning
 </p>
 <p>
  &bull; Agility
 </p>
 <p>
  &bull; Initiative
 </p>
 <p>
 </p>
</div>


Sales Supervisor – (East Alexandria)

Harris Teeter

<div><div><b>This is a part time position. SUMMARY.</b> Harris Teeter will provide training to all associates who have extensive customer contact. If a customer wishes to make a specific comment or complaint that you cannot resolve, direct that person to department management or the manager-on-duty for appropriate action. Remember that all contacts with the public in person, over the telephone, and through any communication reflect not only on an individual associate but on Harris Teeter as a whole. Positive customer relations will not only enhance the public's image of Harris Teeter, but also pay off in greater customer loyalty and increased sales and profit.</div><div><br>
</div><div>Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer&rsquo;s needs, exceeding their expectations, and making every shopping visit a pleasant and satisfying experience. Is responsible for nearly every aspect of the Personal Shopper program, from downloading internet orders to loading customer vehicles During down times, the Order Selector also performs the duties of bagger and/or cashier.</div><div><br>
</div><div>Customers are among Harris Teeter&rsquo;s most valuable assets. Every associate represents Harris Teeter to our customers and the public. The way associates perform their jobs presents an image of the entire Company. Customers judge Harris Teeter by how they are treated each time they have contact with an associate. Therefore, one of the top business priorities is to assist any customer or potential customer. Nothing is more important than being courteous, friendly, helpful, and prompt in the attention given to customers.</div><div><br>
</div><div><b>ESSENTIAL FUNCTIONS AND RESPONSIBILITIES</b> include the following. Other duties may be assigned.</div><br>
<div></div><ul><li><b>Customer Service</b>
<ul><li>Your job performance is required to demonstrate the highest level of customer service. Never be rude to a<br>
customer under any circumstance.</li>
<li>Follow through on customer requests. If you cannot say &ldquo;yes&rdquo; to a customer&rsquo;s request, contact the manager-on- duty.</li>
<li>Your full focus is required to be on the customer and bagging their order. You are required to:
<ul><li>Make eye contact with and smile at every customer.</li>
<li>Speak to customers in a genuine, clear, and enthusiastic manner.</li>
<li>Greet every customer and accompanying family members [especially children].</li>
<li>Always tell customer &ldquo;thank you for shopping with us today!&rdquo;</li></ul></li></ul></li>
<li>Maintain adequate work area; Download internet orders; Shop internet orders following all policies and procedures; Operate Point of Sale Register; Bag orders per policy; Stage orders; Load grocery orders; Complete all required paper work; Communicate with customers; Communicate with store associates and Corporate Office.</li>
<li>Reflect an appropriate business image to customers and visitors. How you dress, your grooming and personal cleanliness standards all contribute to that image and also to the morale of your fellow associates. During business hours or whenever representing Harris Teeter, you are expected to present a clean, neat, and tasteful appearance. You are required to always dress and groom yourself according to our Company policy that reflects accepted conservative norms.</li>
<li>Be reliable and punctual by reporting for work on time and as scheduled. When you are absent or late, it places a burden on other associates and can impact productivity and service. In the rare instances when you cannot avoid being late or are unable to work as scheduled, notify your supervisor or Manager-on-duty two (2) hours in advance of your scheduled start time so that appropriate arrangements can be made.</li>
<li>Communicate in English with customers and fellow associates regarding requests, current sales promotions, marketing campaigns, and essential products. When a customer asks where a product is located, take the customer to the product.</li>
<li>Inform management of the lack of advertised items, incorrect prices, missing signs, departmental changes, and/or other situations as appropriate.</li>
<li>Be knowledgeable of and perform fixed activities when business is light. (i.e. sweeping, cleaning, blocking, straightening, etc.)</li>
<li>Understand the overall Customer Service and Personal Shopper Department operations.</li>
<li>Adapt to various situations and adjust to shifting priorities. Be flexible and able to perform multiple tasks without showing signs of stress or irritability.</li>
<li>Balance taking direction with taking initiative and demonstrate the flexibility required to accomplish the duties of the entire shift.</li>
<li>Provide assistance to fellow associates to complete their daily tasks and other duties as assigned.</li>
<li>Keep Our Stores Clean. Comply with Health Department requirements and follow Harris Teeter sanitation procedures. Clean restrooms and other areas as directed.</li>
<li>Follow all safety regulations and help keep the store free of dangerous situations. Immediately inform store management of all accidents and/or safety hazards. Record accidents and safety hazards in the designated log.</li>
<li>Ensure that chemicals are handled, mixed, and applied according to directions and in compliance to the Hazard<br>
Communication Program Manual.</li>
<li>Establish a working and shopping environment of trust, respect, and integrity.</li>
<li>Take Excellent Care Of Your Fellow Associates. Be a team player. Support and assist your fellow associates without complaint. Be open to new ideas and opportunities. Follow through with any special requests or recommendations from management.</li>
<li>Comply with Company standards, policies, and procedures. Perform essential job functions throughout scheduled hours.</li></ul>
<div><div>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Associates must be at least 18 years of age.</div>
<div><b>
PERSONAL SKILLS</b> Excellent communication and interpersonal skills. Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales.</div>
<div><b>
LANGUAGE SKILLS.</b> Ability to read and comprehend simple instructions, short correspondence, and memos [in English]. Ability to write simple correspondence [in English]. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization who only speak English.</div>
<div><b>
MATHEMATICAL SKILLS</b> Ability to add and subtract two digit numbers and to calculate a discount % amount. Ability to perform these operations using units of American currency.</div>
<div><b>
REASONING ABILITY</b> Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.</div>
<div><b>
CERTIFICATES, LICENSES, REGISTRATIONS</b> Valid Driver's License. Must be bondable. Complete Company&rsquo;s training including but not limited to: new hire orientation, customer service network, safety, bagger technical skills, cashier technical skills, and product knowledge.</div><br>
<div></div>
<div>
<div><div><div><b>Repetition</b></div> <div><b>Weight</b></div></div><br>
</div>
<div><div><div>Frequently - near constant work</div> <div>Up to 25 lbs</div></div><br>
<div><div>Intermittently - up to several times an hour</div> <div>Up to 50 lbs</div></div><br>
<div><div>Occasionally - up to several times a shift</div> <div>Up to 75 lbs</div></div></div></div><br>
<div></div>
<div>
The National Institute of Occupational Safety and Health (NIOSH) has published guidelines for safe lifting. Based on those, Harris Teeter requires our associates to obtain assistance from a second associate (&quot;team lifting&quot;) when lifting any case or object weighing 50lbs or greater. Harris Teeter also recognizes that some associates may need to obtain assistance with weights under 50lbs, and encourages team lifts for any weight that an associate feels uncomfortable lifting by themselves.</div><br>
<div></div>
<div>
While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The associate is occasionally required to climb or balance and stoop, kneel, or crouch. The associate must frequently lift and/or move up to 25 pounds, intermittently lift and/or move up to 50 pounds, occasionally lift and/or move up to 75 pounds, and reach from 6 to 72 inches. Specific vision abilities required by this job include close vision, and depth perception.</div>
<div><b>
WORK ENVIRONMENT.</b> The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div>
<div>
While performing the duties of this job, the individual is frequently exposed to wet and/or humid conditions and moving mechanical parts. The individual is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. The noise level in the work environment is usually moderate.</div>
<div><b>
COMPETENCIES.</b> To perform the job successfully, an individual are required to demonstrate the following competencies:</div>
<ul>
<li><div>Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.</div></li>
<li><div>Attendance/Punctuality - Is consistently at work and on time; Informs management at least 2 hours before shift begins when going to be late or absent from work.</div></li>
<li><div>Customer Service &ndash; Provides exceptional customer service even in difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.</div></li>
<li><div>Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.</div></li>
<li><div>Diversity - Demonstrates knowledge of Company EEO policy; Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.</div></li>
<li><div>Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds Company values.<br>
Initiative - Volunteers readily; Undertakes self-development activities; Asks for and offers help when needed.</div></li>
<li><div>Innovation - Generates suggestions for improving work; Presents ideas and information in a respectful manner.</div></li>
<li><div>Interpersonal Skills &ndash; Is never rude; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.</div></li>
<li><div>Judgement - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.<br>
Motivation - Sets and achieves personal goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.</div></li>
<li><div>Oral Communication - Speaks English clearly and persuasively in positive, negative, and in emergency or other situations in which individuals must speak a common language to promote safety; Listens and gets clarification; Responds appropriately to questions; Demonstrates group presentation skills; Participates in meetings.</div></li>
<li><div>Written Communication - Writes clearly and informatively in English; Presents numerical data effectively; Able to read and interpret English-written information.</div></li>
<li><div>Organizational Support - Follows policies and procedures; Completes tasks correctly and on time.</div></li>
<li><div>Planning/Organizing - Prioritizes work activities; Uses time efficiently.</div></li>
<li><div>Problem Solving - Identifies and resolves concerns in a timely manner; Uses reason even when dealing with emotional topics.</div></li>
<li><div>Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.</div></li>
<li><div>Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.</div></li>
<li><div>Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.<br>
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.\</div></li>
<li><div>Teamwork - Balances team and own responsibilities; Is open to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit.</div></li>
<li><div>Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to build knowledge and skills; Shares job knowledge with others.</div></li></ul></div></div><div></div>
<br><div><h4 class="jobSectionHeader"><b>Benefits</b></h4>
<div><p>
You will be eligible for Harris Teeter&rsquo;s group benefit plans that pertain to your position upon the completion of applicable waiting periods. Your eligibility for these benefits is subject to the terms of the applicable plan and Harris Teeter policy.</p></div></div>

Part Time Personal Shopper

Nowlun.com

<div>
 Nowlun, the first digital freight forwarder in the MENA region, is redefining logistics by providing instant, transparent, and competitive ocean freight rates via integrated solutions with all major shipping lines. Our mission is to become the top logistics platform for the entire supply chain ecosystem, supporting businesses in Egypt, Saudi Arabia, and beyond with real-time pricing that unlocks significant cost-savings opportunities.
 <br/>
 <br/>
 We are currently looking for a
 <strong>
  Senior Logistics Operation Specialist
 </strong>
 who will play a vital role in ensuring our logistics operations run smoothly and efficiently. This position involves working closely with multiple departments to optimize shipping processes, enhance customer satisfaction, and ensure compliance with all regulatory requirements. If you are passionate about logistics and excel in a dynamic work environment, Nowlun offers you the opportunity to become a key part of our innovative operations team.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee and coordinate daily logistics operations, ensuring timely and efficient delivery of shipments
  </li>
  <li>
   Analyze and optimize logistics processes for importing and exporting goods to improve efficiency and reduce costs
  </li>
  <li>
   Collaborate with cross-functional teams, including sales, customer service, and procurement, to align logistics activities with overall business goals
  </li>
  <li>
   Monitor compliance with local and international regulations regarding shipping and freight forwarding
  </li>
  <li>
   Assist in training and mentoring junior logistics team members on best practices and processes
  </li>
  <li>
   Handle complex logistics queries and troubleshoot issues as they arise, providing effective solutions
  </li>
  <li>
   Maintain accurate and up-to-date documentation for all shipments and transactions
  </li>
  <li>
   Utilize logistics software to track shipments, inventory, and performance metrics
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 5 years of experience in logistics operations or a similar role, preferably within freight forwarding
  </li>
  <li>
   Strong knowledge of logistics and supply chain management principles
  </li>
  <li>
   Demonstrated experience in managing complex shipping processes and improving operational efficiencies
  </li>
  <li>
   Excellent communication and interpersonal skills with the ability to collaborate with various teams and stakeholders
  </li>
  <li>
   Proficient in logistics software and tracking systems
  </li>
  <li>
   Strong analytical and problem-solving skills
  </li>
  <li>
   High level of attention to detail and organizational skills
  </li>
  <li>
   Bachelor's degree in Logistics, Supply Chain Management, or a related field is preferred
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Join a team of exceptional talents and collaborate with inspiring colleagues who challenge and motivate you to excel
  </li>
  <li>
   Quarterly Performance Bonus
  </li>
  <li>
   Company Stock Options (we hire partners)
  </li>
  <li>
   Private Health Insurance
  </li>
  <li>
   Channel your passion into meaningful work at an organization committed to driving impact and unlocking the potential of an underexplored region
  </li>
  <li>
   Embrace opportunities to learn, grow, and expand your skills every single day
  </li>
 </ul>
</div>


Senior Logistics Operation Specialist

AGH International Group

<p><b>About the Company:</b></p><p>AGH International Group (360&deg; Marketing) is expanding and looking for a dedicated, proactive, and growth-driven team member who can support both internal operations and social media strategy.</p><p>This is a full-time, on-site role.</p><p><b>Job Responsibilities:</b></p><ul><li>Manage day-to-day HR operations and employee affairs</li><li>Follow up on employees&rsquo; attendance, performance, and work progress</li><li>Support recruitment and onboarding processes</li><li>Maintain employee records and HR documentation</li><li>Coordinate performance evaluations and provide reports to management</li><li>Help improve employee engagement and workplace culture</li><li>Ensure company policies and procedures are properly implemented</li><li>Handle employee inquiries and provide HR support when needed</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field</li><li>Previous experience in HR or administrative roles is preferred</li><li>Strong communication and interpersonal skills</li><li>Excellent organizational and follow-up abilities</li><li>Ability to work in a fast-paced environment</li><li>Good knowledge of Microsoft Office tools</li><li>Problem-solving mindset and attention to detail</li></ul><p>.</p><p><b>Work Conditions</b></p><ul><li>Location: Smouha, Alexandria</li><li>Fixed shifts (9:00 PM To 5:00PM)</li><li>8 working hours</li><li>1 day off</li><li>Job Type: Full-time - On site</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

HR Specialist

<div>
 Nowlun, the first digital freight forwarder in the MENA region, is redefining logistics by providing instant, transparent, and competitive ocean freight rates via integrated solutions with all major shipping lines. Our mission is to become the top logistics platform for the entire supply chain ecosystem, supporting businesses in Egypt, Saudi Arabia, and beyond with real-time pricing that unlocks significant cost-savings opportunities.
 <br/>
 <br/>
 We are currently seeking a
 <strong>
  Logistics Operations Team Leader
 </strong>
 who will play a crucial role in our growth while overseeing the operations of our logistics team. This leadership position requires a strategic thinker who is passionate about improving supply chain efficiencies and leveraging technology to simplify complex shipping processes. As we continue to expand regionally and globally, the Logistics Operations Team Leader will be instrumental in guiding teams in optimizing our service offerings, enhancing customer satisfaction, and fostering operational excellence. If you are ambitious, driven, and want to be at the forefront of transforming the logistics industry, Nowlun is the place for you. Come join us in revolutionizing how businesses manage their supply chains!
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead and manage a team of logistics operators/seniors (import &amp; export), providing guidance, training, and support to ensure optimal performance and professional development
  </li>
  <li>
   Manage and strengthen relationships with existing customers, proactively addressing their needs, resolving any issues, and ensuring high levels of customer satisfaction
  </li>
  <li>
   Monitor and analyze logistics performance metrics to identify areas for improvement
  </li>
  <li>
   Manage and strengthen relationships with existing suppliers and shipping lines, proactively developing services/solutions that fit our customer base development
  </li>
  <li>
   Ensure compliance with local and international regulations regarding shipping and freight forwarding
  </li>
  <li>
   Train, mentor, and support team members to foster their professional development
  </li>
  <li>
   Stay up-to-date with relevant regulations and ensure compliance within the department
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High level of experience in freight forwarding (Dry, Reefer, and DG), with a strong understanding of customs procedures and regulations
  </li>
  <li>
   Proven experience in managing a team, with excellent leadership and people management skills, and strong problems-solving acumen
  </li>
  <li>
   Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients, colleagues, and stakeholders
  </li>
  <li>
   Sound knowledge of freight forwarding software and systems
  </li>
  <li>
   Exceptional organizational and time management abilities, with the capability to prioritize tasks and meet deadlines
  </li>
  <li>
   Proactive and results-oriented mindset, with a drive to achieve targets and contribute to the growth of the department
  </li>
  <li>
   Hands-on experience with logistics software and technology solutions
  </li>
  <li>
   Ability to thrive in a fast-paced environment and manage multiple projects simultaneously
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Join a team of exceptional talents and collaborate with inspiring colleagues who challenge and motivate you to excel
  </li>
  <li>
   Quarterly Performance Bonus
  </li>
  <li>
   Company Stock Options (we hire partners)
  </li>
  <li>
   Private Health Insurance
  </li>
  <li>
   Channel your passion into meaningful work at an organization committed to driving impact and unlocking the potential of an underexplored region
  </li>
  <li>
   Embrace opportunities to learn, grow, and expand your skills every single day
  </li>
 </ul>
</div>


Export Dry Operation Manager

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