customer service engineer/alexandria

customer support operations - egypt Jobs in Alexandria

customer support operations - egypt

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technical support specialist Jobs in Alexandria

technical support specialist

customer support operations egypt

nsave

<div><h1 class="jobSectionHeader">Customer Support Operations</h1>
At nsave, we&rsquo;re building a new kind of fintech focused on transforming the way underserved communities manage and grow their wealth. We&rsquo;re looking for an outstanding Customer Support Operator to join our growing team and play a pivotal role in supporting our users and shaping the customer experience. 
 
 This is a full-time role based in Egypt 
️ This is a night shift position. Hours are 16:00 - 00:00 with a rotational Sunday shift.<h1 class="jobSectionHeader">
About the role:</h1>
Customer Support Operations at nsave means that you&rsquo;ll be on the front lines of our user experience. You&rsquo;ll support our customers with empathy and clarity, identify friction points in our product and processes, and work with cross-functional teams to drive continuous improvement. You will be responsible for:<h3 class="jobSectionHeader"> 
Customer interaction &amp; support:</h3><ul><li>
Serve as a primary point of contact for customer inquiries, delivering timely, accurate, and empathetic support</li><li>
Investigate and resolve issues, working with internal tools, partners, and stakeholders to unblock users</li><li>
User feedback/product improvement</li></ul><ul><li>
Identify patterns in support requests and proactively flag areas of friction or confusion</li>
Share insights from customer feedback to inform product and operations improvements 
<li>
</li></ul><h3 class="jobSectionHeader">
Operational processes:</h3><ul><li>
Help document and improve operational processes and workflows</li><li>
Create and maintain internal knowledge resources and standard operating procedures</li><li>
Identify inefficiencies and propose changes to improve scalability and consistency</li>
Collaborate cross-functionally to test and refine new features and processes 
<li>
</li></ul><h3 class="jobSectionHeader">
What We're Looking For:</h3><ul><li>
You have previous experience in fintech and have the fundamental understanding of fintech and the payment infrastructure.</li><li>
You&rsquo;ve used Intercom (or similar tools) and can support users with clarity and empathy</li><li>
You spot patterns, share insights, and take ownership of continuous improvement</li><li>
You write well and communicate with both warmth and precision</li><li>
You think critically, learn fast, and don&rsquo;t need to be told the same thing twice</li>
You follow processes but aren&rsquo;t afraid to challenge or improve them when needed 
<li>
</li></ul><h1 class="jobSectionHeader">
About nsave:</h1>
nsave is a fintech company with offices in London and Geneva, founded by Amer Baroudi and Abdallah AbuHashem. Our mission is to protect and grow the wealth of the financially excluded by offering safeguarded hard currency accounts and investment tools tailored to individuals in distressed economies. We use compliance-by-design principles and proprietary technology to provide secure, reliable services for people from regions where inflation is high and local banking systems are unstable.
To date, we&rsquo;ve raised $22 million in funding from top investors such as Sequoia Capital, Y Combinator, and SV Angel&mdash;and we&rsquo;re just getting started. Join us on our journey to build something exceptional.
 Learn more at: www.nsave.com</div>

Customer Support Operations - Egypt

Paradise Inn Group

<div><div>Job Details and Benefits:</div><ul><li>
5+ Years in The Same Position in Hotels Is a Must.</li><li>
Attractive and competitive salary packages.</li><li>
Luxury accommodation for non-resident hires.</li><li>
Monthly performance-based bonuses.</li><li>
Private health insurance.</li><li>
Life insurance coverage.</li></ul><div> 

Job Description:</div><ul><li>
We are looking for an experienced F&amp;B Manager who will be in charge of managing all F&amp;B operations and offering top-notch service to guests.</li><li>
Take care of the personnel, the finances, and the orders for food and beverages.</li><li>
Forecast, plan, and manage all of the selected candidates while putting a strong emphasis on employee morale and client satisfaction. Our main objective is to boost revenue.</li><li>
Establish goals, KPIs, timetables, rules, and regulations.</li><li>
Maintain top-notch internal and external customer service standards.</li><li>
Provide a report on sales performance and productivity to the central management.</li></ul><div> 

Job Requirements:</div><ul><li>
5+ years in the same position in Hotels is a MUST or Experience in luxury French Restaurants.</li><li>
Demonstrated expertise in managing food and beverages.</li><li>
A bachelor's degree in a relevant area of study.</li><li>
Practical experience with a variety of computer software applications (MS Office, restaurant management software, POS).</li><li>
Expertise in assigning a variety of duties.</li><li>
Updated with best practices and trends in food and beverage.</li><li>
The ability to fulfil financial goals and manage personnel.</li><li>
Customer-focused and service-oriented.</li><li>
The capacity to identify issues quickly and find solutions.</li><li>
Advanced level of leadership and communication abilities.</li><li>
Excellent standards for grooming.</li><li>
Willingness to grow personally and as a team member.</li></ul><div> 

About Paradise Inn Group for Hotels and Resorts:</div><ul><li>
Luxury hotel Dating back to the early 20th century, this historic hotel is right on Alexandria&rsquo;s waterfront, where breakfast can be enjoyed on the rooftop terrace with panoramic Corniche views.</li><li>
Accommodations: The hotels have 5 room categories. All Rooms are fully renovated and decorated with Luxurious Fabrics: Standard, Deluxe, Superior, Junior Suite, and Royal Suite.</li><li>
Amenities: Coffee tray, Satellite TV, Free Wi-Fi, Daily newspapers, Mini bar, Private bathroom, Toiletries kit, Sippers, Hair dryer, and a Balcony.</li><li>
Facilities: 24-hour room service, Laundry, Dry cleaning, 24-hour security, and Valet parking.</li><li>
Halls: Queen Elizabeth, Prince of Wales, King Edward.</li><li>
Outlets: Blue Harbor Cafe &amp; Restaurant - Skyroof Rooftop Lounge.</li><li>
Locations: The hotel is situated a 2-minute walk from the El Raml Train Station and the sandy beaches. The library of Alexandria is 1.5 km away, located 1 km from Constantine Cavafy Museum, 2 km from the Opera, 2 km from Qaitbait Citadel.</li><li>
Near to the Central Bank of Egypt, Embassies and Consulates, and Tourist Organizations, 24 mins / 8 km to the City Centre of Alexandria.</li></ul><div> 
Paradise Inn Group for Hotels and Resorts. 
 
Chain of 3 hotels in Alexandria, Egypt.
 
 
Le Metropole Hotel. Windsor palace hotel and Paradise inn beach resort, maamoura.
 
 
Le Metropole Hotel:
 
Built in 1902 as a heritage hotel, French style all rooms are newly renovated, facing the Mediterranean coast, including sky-view fine dining restaurants serving the finest cuisines and wine with live music and luxurious halls: Les Versailles, Salon Soulous.
 
 
Locations: 52 Saad Zaghloul St, Raml Station
 
 
The hotel is situated a 2-minute walk from the El Raml Train Station and the sandy beaches. The library of Alexandria is 1.5 km away, located 1 km from Constantine Cavafy Museum, 2 km from the Opera, and 2 km from Qaitbait Citadel. Near the Central Bank of Egypt, Embassies and Consulates, and Tourist Organizations, 24 mins / 8 km to the City Centre, Alexandria.
 
 
Windsor Palace Hotel:
 
Built in 1906 as a heritage hotel, English style, all rooms are newly renovated, facing the Mediterranean coast, including two restaurants: Blue Harbor Sea View ( casual dining )
 
Skyroof rooftop lounge, sea view ( lounge and nightclub,) and luxurious halls such as Queen Elizabeth, Prince of Wales, King Edward. 
 
Locations: 17 El Shuhada St, Alexandria.
 
 
The hotel is situated a 2-minute walk from the El Raml Train Station and the sandy beaches. The library of Alexandria is 1.5 km away, located 1 km from Constantine Cavafy Museum, 2 km from the Opera, and 2 km from Qaitbait Citadel. Near the Central Bank of Egypt, Embassies and Consulates, and Tourist Organizations, 24 mins / 8 km to the City Centre of Alexandria.
 
 
Paradise Inn Beach Resort Maamoura:
 
Built in 1999 next to Al Montazah Gardens, in El Maamoura, the resort offers the ultimate modern style, coupled with unparalleled services. The hotel is rich with its own private sandy beach, an outdoor pool, and a kids pool, all surrounded by a spacious garden, filled with colorful flowers and trees, and includes 3 wedding venues (Blue Star Indoor Hall, Flamingo Beach, Florence garden) 
 
Location: El-Shaheed Yousef El-Sebaey Maamoura Beach, Maamoura, Alexandria.Egypt.</div> 

About Paradise Inn Group: 
Luxury hotel Dating back to the early 20th century, this historic hotel is right on Alexandria&rsquo;s waterfront where breakfast can be enjoyed on the rooftop terrace with panoramic Corniche views.Accommodations: The hotels have 5 room categories, All Rooms are fully renovated and decorated with Luxurious Fabrics: Standard, Deluxe, Superior, Junior Suite, and Royal Suite.Amenities: Coffee tray, Satellite Tv, Free Wi-Fi, Daily newspapers, Mini bar, Private bathroom, Toiletries kit, Sippers, Hair dryer, and a Balcony.Facilities: 24 hours room service, Laundry, Dry cleaning, 24 hours security, Valet parking.Halls: Queen Elizabeth, Prince of Wales, King EdwardOutlets: Blue harbor Cafe &amp; Restaurant - Skyroof Rooftop LoungeLocations: The hotel is situated a 2-minute walk from the El Raml Train Station and the sandy beaches. The library of Alexandria is 1.5 km away, located 1 km from Constantine Cavafy Museum, 2 km from the Opera, 2 km from Qaitbait CitadelNear to The Central Bank of Egypt, Embassies and Consulates, Tourist Organizations, 24 mins / 8 km to City Centre Alexandria.</div>

Food & Beverage Manager

Siemens Healthineers

<div>Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Apply now for the position of Customer Service Engineer based in Alexandria, Egypt and you will be performing installations, start-ups, maintenance, repairs and updates of Siemens medical systems.
Your Role:
<ul><li>Performing installations, start-ups, maintenance, repairs and updates of Siemens medical systems.</li></ul>
<ul><li> Communicating and accepting all operative advice from the Customer Care Center.</li></ul>
<ul><li>Ensuring the proper use of tool &amp; test equipment.</li></ul>
<ul><li>Assuring efficient management of the spare parts and materials.</li></ul>
<ul><li>Complying with national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare&middot;</li></ul>
<ul><li> Maintaining highest customer satisfaction, within the framework of Siemens Healthcare, Customer Services.</li></ul>
Your Expertise:
<ul><li> Electrical, Electronics, Electro-mechanical or Biomedical bachelor&rsquo;s or master&rsquo;s degree from reputable university or college.</li></ul>
<ul><li>Fresh graduates or maximum 3 years of experience in radiology field preferably CT, PET-CT, SPECT-CT.</li></ul>
<ul><li>Proven track record in similar CS functions from international Healthcare Business.</li></ul>
<ul><li>Previous work experience at regional level is highly appreciated.</li></ul>
<ul><li>Advance engineering analytical skills and problem-solving ability.</li></ul>
<ul><li>Ability to work within a team in a multicultural and dynamic environment.</li></ul>
<ul><li> Excellent communication skills rounded by a very good command in English.</li></ul>
<ul><li>High IT affinity.</li></ul>
<ul><li>Flexibility to travel within Egypt or wider region.</li></ul>
Who we are:
 
We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work: 
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual&rsquo;s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world&rsquo;s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at &lt;insert your country specific link to career page&gt;
As an equal opportunity employer, we welcome applications from individuals with disabilities.
We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.
To all recruitment agencies:
Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.</div>

Customer Service Engineer/Alexandria

Vida Marketing management

a regional company specializing in influencer marketing looking for passionate people to join our team immediately. If you have excellent communication and coordination skills, please apply for the position given below:Job Title: Operation CoordinatorLocation: Smouha, Alexandria, EgyptWorking Hours: 8:00 Am To 4:00pm - 12:00 Pm To 8:00Pmjob role:being part of our operation team and working on the influencers campaignscommunicate directly with the influencers.Troubleshooting any issues that may arise during the campaignFollowing up on the campaigns to make sure it's matching with the requirementsHandling tasks given by the managementRequirements Skills:Customer Service BackgroundExcellent communication skillsGood knowledge of Microsoft Officeteam playerFluent English is mandatoryIf you meet the following criteria, don't hesitate to contact us and send your resume toHr@vida-me.comAll The best!Job Type: Full-timePay: E&pound;7,000.00 - E&pound;9,000.00 per month

Operation Coordinator

Philips

<div><h3 class="jobSectionHeader">Job Title
</h3>Field Service Engineer
<h3 class="jobSectionHeader">Job Description
</h3>As a Field Service Engineer, you will work based in Alexandria - Egypt by using your strong technical skills in providing the best-in-class customer service! As part of the Service engineering organization, you will contribute to providing the right data, context, and approach which will change the way we do business and make a difference for our customers. 
Your role :
<ul><li>Customer relationship management through the effective use of technical knowledge to install, service, and maintain customer sites.
</li><li>Assisting in-service repair, preventative maintenance, and field change orders/installations.
</li><li>Identifying and solving customer issues, providing the customer with the appropriate communication, and involving Service and Sales teams as appropriate.
</li><li>Operating under the required knowledge of regulatory requirement development.
</li><li>Depending on business performance and the market may be defined other lines of development. 
</li></ul>As a Field Service engineer you will be working as a team member of Service delivery team and reporting to Service Delivery Manager
You will have an opportunity to develop your technical skills in a multinational set up.
A career at Philips comes with all sorts of wonderful benefits. Be sure to speak to your recruiter about benefits in your region. 
You are the right fit if you have:
<ul><li>University degree in Biomedical Engineering, Electrical Engineering or Electronics Technology and relevant education.
</li><li>Minimum 1- 3 years&rsquo; hands on experience servicing medical equipment.
</li><li>Preferably demonstrated, repair and troubleshooting skills with experience in one of our modalities appreciated.
</li><li>Excellent written and verbal communication skills in English in addition to local language.
</li><li>Driving license, no obstacle for travel. 
</li></ul> 
How we work together
 
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
 
Onsite roles require full-time presence in the company&rsquo;s facilities.
 
Field roles are most effectively done outside of the company&rsquo;s main facilities, generally at the customers&rsquo; or suppliers&rsquo; locations.
 
this role is a field/ role. 
 
<div>About Philips
 
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
 
<ul><li>Learn more about our business .
</li><li>Discover our rich and exciting history .
</li><li>Learn more about our purpose .
</li></ul>If you&rsquo;re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here .
</div>#LI-EU
#LI-FIELD</div>

Field Service Engineer

C&B Consultant

<h3>Position : Senior Civil Engineer - Alexandria</h3>A well Reputable consultant firm is looking for a Senior Civil Engineer - Alexandria ,Egypt  Responsibilities:<ul><li>Review architectural and civil drawings and identify list of materials.</li><li>describe the different types of materials used in construction projects.</li><li>Prepares and reviews architectural and civil specifications for projects.</li><li>prepare and analyze project costings for tenders, such as materials, quantities, labor and time.</li><li>Maintain material suppliers’ database</li><li>Assess tender documents to ensure sufficient information available to prepare tender</li><li>support in quantity surveying tasks, and prepare bill of quantities.</li></ul>Qualifications:<ul><li>Must Have Bachelor Degree in Civil Engineering.</li><li>3+ years of Experience</li><li>Strong Microsoft office suite skills (Excel, word and power point) required.</li><li>Capable of working with BIM, CAD and REVIT and understanding design drawings.</li><li>Have capability to analyze received data.</li><li>Have experience in preparing BOQ.</li><li>Capable of working under pressure</li></ul>

Civil Engineer

Five Star Enterprise (UK) Limited

Job Title: Bookkeeper (Remote)Location: Remote (Egypt-based) Salary: From 7,500 to 12,500 EGP per month (depending on experience) Hours: VariousAbout the RoleWe are looking for a detail-oriented Bookkeeper to support UK-based clients with day-to-day bookkeeping and financial administration. This role suits candidates with hands-on bookkeeping experience who are comfortable using accounting software and working remotely with international clients.Key Responsibilities<ul><li>Maintain accurate financial records and ledgers</li><li>Record invoices, expenses, and daily transactions</li><li>Perform bank and account reconciliations</li><li>Manage accounts payable and receivable</li><li>Support month-end reporting and basic financial summaries</li><li>Use bookkeeping software to manage financial data</li><li>Organise and maintain financial documentation</li><li>Communicate clearly with internal teams and clients when required</li></ul>Required Skills &amp; Experience<ul><li>Practical understanding of bookkeeping or accounting principles</li><li>Experience using bookkeeping software such as Xero, QuickBooks, or Sage</li><li>Good working knowledge of Excel or Google Sheets</li><li>Strong attention to detail and accuracy</li><li>Good written and spoken English</li><li>Reliable internet connection and ability to work remotely</li><li>Strong organisational and time-management skills</li></ul>Desirable (Not Essential)<ul><li>Experience supporting UK or international clients</li><li>Accounting or finance-related qualification or training</li><li>Familiarity with VAT basics or UK bookkeeping practices</li></ul>What We Offer<ul><li>Salary starting from 7,500 to 12,500 EGP per month, with progression based on performance</li><li>Remote working with exposure to UK-based clients</li><li>Structured onboarding and ongoing support</li><li>Opportunity to grow into more senior bookkeeping or finance roles</li></ul>Job Types: Full-time, Part-time, Permanent, Temporary, Contract, New gradPay: E&pound;7,500.00 - E&pound;12,500.00 per month

Bookkeeper

Explore 33+ Customer support operations egypt in Alexandria this February. Find roles across top companies and apply now to boost your career.