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customer support operations - egypt Jobs in Alexandria

customer support operations - egypt

customer support operations egypt

Live Freight

<div>
 Request a Quote
 
 
 Request a Quote
 
 
 We are seeking a motivated and detail-oriented Sales &amp; Export Operations Officer to join Live Freight&rsquo;s logistics and freight forwarding team. This role focuses on managing export operations, supporting sales activities, and delivering a high level of customer service within the international shipping industry. The position involves close coordination with clients, agents, and carriers to ensure smooth shipment execution, accurate documentation, and full regulatory compliance, contributing to timely deliveries and sustainable business growth.
 
 
 
 Administrative Work
 
 
 
 
 Rating
 
 
 
 
 Customer Relation
 
 
 
 
 Rating
 
 
 
 
 Communication Skills
 
 
 
 
 Rating
 
 
 
 
 Technical Expertise
 
 
 
 
 Rating
 
 
 
 
 Rating
 
 
 
 Must Have
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Logistics, Supply Chain, International Trade, or Business
 </li>
 <li>
 1&ndash;3 years of experience in export operations or freight forwarding
 </li>
 <li>
 Strong knowledge of export documentation, customs procedures, and Incoterms
 </li>
 <li>
 Good sales support and client communication skills
 </li>
 <li>
 Proficiency in MS Office and ERP/CRM systems
 </li>
 <li>
 Strong organizational skills and attention to detail
 </li>
 <li>
 Ability to manage multiple shipments under pressure
 </li>
 <li>
 Good command of English (written and spoken)
 
 
 </li>
 </ul>
 Nice to have
 
 
 <ul>
 <li>
 Experience working with freight forwarding companies
 </li>
 <li>
 Experience using Odoo ERP or similar systems
 </li>
 <li>
 Negotiation and problem-solving skills
 </li>
 <li>
 Experience in international client handling
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Prepare and send freight quotations for export shipments
 </li>
 <li>
 Follow up with clients on quotations, inquiries, and sales leads
 </li>
 <li>
 Coordinate export bookings with shipping lines, airlines, trucking providers, and overseas agents
 </li>
 <li>
 Monitor export shipment schedules and update clients on cargo status
 </li>
 <li>
 Prepare, review, and verify export documents (invoices, packing lists, B/L, COO, etc.)
 </li>
 <li>
 Handle operational issues and resolve export discrepancies
 </li>
 <li>
 Update CRM and pricing systems with shipment and customer data
 </li>
 <li>
 Support sales growth by targeting export customers through LinkedIn and other channels
 
 
 </li>
 </ul>
 
 Customer Relationship &amp; Sales Support
 
 
 
 <ul>
 <li>
 Maintain strong relationships with export clients and partners
 </li>
 <li>
 Provide timely responses to customer inquiries and follow-ups
 </li>
 <li>
 Support sales activities to ensure long-term customer retention
 </li>
 <li>
 Deliver a high-quality customer experience throughout the export process
 
 
 </li>
 </ul>
 Our Services
 
 
 Discover our services
 
 
 
 READ
 
 
 
 
 Why Join Live Freight S.A.E?
 
 
 
 <ul>
 <li>
 Dynamic and fast-growing logistics environment
 </li>
 <li>
 Exposure to international export operations and global clients
 </li>
 <li>
 Opportunity to grow within a professional freight forwarding team
 
 
 </li>
 </ul>
 
 Company
 
 
 
 About Live Freight
 
 
 
 How Live Freight Works
 
 
 
 Contact Us
 
 
 Careers
 
 
 
 Live Freight Glossary
 
 
 
 Services
 
 
 Sea Freight
 
 
 Air Freight
 
 
 Land Freight
 
 
 Customs Clearance
 
 
 Door to Door Shipping
 
 
 Freight Discovery
 
 
 Freight Search
 
 
 Sea Freight Routes
 
 
 Air Freight Routes
 
 
 Track Shipment
 
 
 Request a Quote
 
 
 Knowledge Hub
 
 
 Blog
 
 
 Import Guide
 
 
 Shipping Cost Guides
 
 
 Freight Process
 
 
 Logistics Documentation
 
 
 Shipping to Egypt
 
 
 Customer Portal
 
 
 Login
 
 
 Sign Up
 
 
 Legal
 
 
 Website Terms of Use
 
 
 Logistics Terms &amp; Conditions
 
 
 Terms of Service
 
 
 Terms of Sales
 
 
 Live Freight | Alexandria, Egypt | info@live-freight.com | +20 1013 600 400
 
 
 <ul>
 <li>
 &copy; 2026 Live Freight
 </li>
 <li>
 Licensed Freight Forwarder in Egypt
 </li>
 <li>
 Powered by EIT-Hub
 </li>
 <li>
 Freight Operating Systems.
 </li>
 </ul>
</div>

Sales & Export Operations Officer

<div>
 Request a Quote
 
 
 Request a Quote
 
 
 The Documentation Officer is responsible for managing, organizing, and maintaining all supplier and customer documentation while ensuring compliance with company policies, industry standards, and regulatory requirements. The role includes maintaining supplier records, coordinating with shipping lines and agents, handling operational documentation, and supporting smooth logistics operations through accurate documentation and effective coordination with internal teams.
 
 
 
 Administrative Work
 
 
 
 
 Rating
 
 
 
 
 Customer Relation
 
 
 
 
 Rating
 
 
 
 
 Communication Skills
 
 
 
 
 Rating
 
 
 
 
 Technical Expertise
 
 
 
 
 Rating
 
 
 
 
 Rating
 
 
 
 Must Have
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Logistics, Supply Chain, or Business.
 </li>
 <li>
 2&ndash;3 years experience in logistics or shipping documentation Perfect written English.
 </li>
 <li>
 Strong knowledge of shipping documents (B/L, PL, COO).
 </li>
 <li>
 Proficiency in MS Office and ERP systems (Odoo preferred).
 </li>
 <li>
 Experience with CargoX and Nafeza platforms.
 </li>
 <li>
 Strong organizational skills and attention to detail.
 </li>
 <li>
 Ability to work under pressure.
 </li>
 <li>
 Good command of English.
 
 
 </li>
 </ul>
 Nice to have
 
 
 <ul>
 <li>
 Experience working with freight forwarding companies.
 </li>
 <li>
 Negotiation and problem-solving skills
 </li>
 <li>
 Experience dealing with customs authorities.
 </li>
 <li>
 Supplier pricing and cost coordination experience.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Develop and maintain supplier database.
 </li>
 <li>
 Evaluate suppliers and manage approved supplier list.
 </li>
 <li>
 Coordinate with suppliers as main point of contact.
 </li>
 <li>
 Handle logistics pricing and support sales team.
 </li>
 <li>
 Make bookings with shipping lines and agents.
 </li>
 <li>
 Submit Verified Gross Mass (VGM)
 </li>
 <li>
 Review Bills of Lading and shipping documents.
 </li>
 <li>
 Monitor shipment operations and follow up with agents.
 </li>
 <li>
 Manage supplier invoices and resolve discrepancies.
 
 
 </li>
 </ul>
 
 Customer Support &amp; Compliance
 
 
 
 <ul>
 <li>
 Assist customers with CargoX registration and onboarding
 </li>
 <li>
 Manage ACID submissions through the Nafeza platform
 </li>
 <li>
 Coordinate with customs authorities and shipping agents
 </li>
 <li>
 Ensure compliance with import and export regulations
 
 
 </li>
 </ul>
 Our Product
 
 
 Discover our products.
 
 
 
 READ
 
 
 
 
 Why Join Live Freight S.A.E?
 
 
 
 <ul>
 <li>
 Professional and process-driven work environment
 </li>
 <li>
 Exposure to international logistics operations
 </li>
 <li>
 Opportunity to grow within a fast-growing logistics company
 
 
 </li>
 </ul>
 
 Company
 
 
 
 About Live Freight
 
 
 
 How Live Freight Works
 
 
 
 Contact Us
 
 
 Careers
 
 
 
 Live Freight Glossary
 
 
 
 Services
 
 
 Sea Freight
 
 
 Air Freight
 
 
 Land Freight
 
 
 Customs Clearance
 
 
 Door to Door Shipping
 
 
 Freight Discovery
 
 
 Freight Search
 
 
 Sea Freight Routes
 
 
 Air Freight Routes
 
 
 Track Shipment
 
 
 Request a Quote
 
 
 Knowledge Hub
 
 
 Blog
 
 
 Import Guide
 
 
 Shipping Cost Guides
 
 
 Freight Process
 
 
 Logistics Documentation
 
 
 Shipping to Egypt
 
 
 Customer Portal
 
 
 Login
 
 
 Sign Up
 
 
 Legal
 
 
 Website Terms of Use
 
 
 Logistics Terms &amp; Conditions
 
 
 Terms of Service
 
 
 Terms of Sales
 
 
 Live Freight | Alexandria, Egypt | info@live-freight.com | +20 1013 600 400
 
 
 <ul>
 <li>
 &copy; 2026 Live Freight
 </li>
 <li>
 Licensed Freight Forwarder in Egypt
 </li>
 <li>
 Powered by EIT-Hub
 </li>
 <li>
 Freight Operating Systems.
 </li>
 </ul>
</div>

Documentation Officer

Cozymeal

<div></div><div><div><div><div><div>Flexible Schedule</div>
<div>Manage your own calendar and accept bookings that work for your schedule.
</div></div><div></div><div><div>High Earnings</div>
<div>Boost your earnings or replace your full-time job.</div>
</div><div></div><div><div>Full Support</div>
<div>Our team does the marketing for you. We also support you from profile creation to receiving your earnings.
</div></div></div></div><div><h1 class="jobSectionHeader">Chef/Culinary Instructor, Alexandria, Egypt</h1>
<div>IMPORTANT NOTE: To sign up, please visit: https://www.cozymeal.com/become-a-chef

If you're a culinary instructor in Alexandria, Cozymeal gives you the tools to turn Egyptian culinary tradition into meaningful teaching experiences. Guide students through recipes like koshari, fatta and sayadeya, showcasing Alexandria&rsquo;s deep connection to Mediterranean and Middle Eastern flavors. As a culinary instructor in Alexandria, you can teach cooking in Alexandria on your own terms, bringing cultural heritage to life with every session. Set your own schedule, design your own menus and let Cozymeal handle the marketing, logistics and guest support behind the scenes. Whether you specialize in street food, celebratory meals or time-honored family recipes, Cozymeal connects you with food lovers eager to learn authentic techniques. Share your expertise, inspire new cooks and grow a flexible, rewarding business in the heart of Egypt. Partner with Cozymeal today.

ABOUT COZYMEAL:

Cozymeal is the #1 platform for culinary experiences &amp; cookware in the US, Canada and around the world. Guests can book everything from cooking classes to corporate team building events to private chef services with local professional chefs. Besides that, guests can also find on Cozymeal other culinary experiences &amp; products, including food tours, mixology classes, wine tastings, cookware and step-by-step recipe videos. Cozymeal&rsquo;s platform is frequently used by consumers and some of the world's top companies in 120+ cities worldwide, and we have been featured in leading publications such as the Washington Post, Los Angeles Times, Fast Company and Thrillist, among others.

ENJOY THE MANY BENEFITS BY JOINING COZYMEAL, INCLUDING:
<ul>
<li>Income potential of up to $12,000/month (some make even more than that!)</li>
<li>Be your own boss</li>
<li>Set your own schedule, decide if you would like to work only 5 hours/week (Part-time) to 40 hours/week (Full-time)
</li><li>Reach new customers</li>
<li>Create and offer your own menus</li>
</ul>
IMPORTANT NOTE: To sign up, please visit: https://www.cozymeal.com/become-a-chef

REQUIREMENTS:
<ul>
<li>Based in Alexandria, Egypt</li>
<li>Professional culinary background</li>
<li>Access to a venue from which you can host your cooking classes. This venue can also be your home.</li>
</ul>
SUCCESSFUL CHEFS ON COZYMEAL ALSO HAVE:
<ul>
<li>A venue (either your home or a great kitchen space, such as a restaurant or a commercial kitchen) to host your experiences</li>
<li>A comprehensive repertoire and ability to offer a variety of cuisines</li>
<li>Experience hosting cooking classes</li>
</ul>
Location: Alexandria, Egypt</div></div></div>

Chef/Culinary Instructor

Confidential

Textile &amp; Spinning Production Manager Location: Alexandria, Egypt Employment Type: Full-Time Job Overview We are seeking an experienced and highly skilled Textile &amp; Spinning Production Manager to join a leading and well-established organisation in the textile industry. Based in Alexandria, Egypt, the successful candidate will be responsible for overseeing all aspects of the spinning production process. This is a critical role that involves managing operations, optimising efficiency, and ensuring the highest standards of quality and safety are maintained to meet business objectives. The ideal candidate will possess strong leadership qualities and a deep technical understanding of textile manufacturing. Responsibilities * Lead and manage the daily operations of the spinning mill, ensuring production targets are met efficiently and on schedule. * Develop and implement strategic production plans, schedules, and workflows to maximise productivity. * Uphold stringent quality control standards throughout the production process, from raw material inspection to finished yarn. * Supervise, train, and mentor the production team, fostering a culture of teamwork, safety, and continuous improvement. * Oversee the maintenance and performance of all spinning machinery, coordinating with the engineering team to minimise downtime. * Manage the production budget, analyse costs, and implement measures to improve cost-effectiveness. * Ensure full compliance with company health, safety, and environmental policies and regulations. * Liaise with other departments, including procurement, logistics, and sales, to ensure a seamless operational flow. * Generate regular production reports and analyse data to identify trends and areas for improvement. Qualifications * A bachelor's degree in Textile Engineering, Manufacturing, or a related discipline is essential. * Proven experience in a production management role within a textile spinning environment. * In-depth technical knowledge of spinning processes, machinery (such as carding, drawing, and ring spinning), and yarn properties. * Demonstrable leadership and people management skills, with the ability to motivate and develop a large team. * Strong problem-solving and analytical abilities, with a keen eye for detail. * Excellent organisational and planning skills to manage multiple priorities effectively. * A thorough understanding of health and safety standards within a manufacturing setting. * Proficiency in relevant production management software and MS Office. What We Offer * A competitive salary and benefits package commensurate with experience. * The opportunity to play a key leadership role within a reputable and forward-thinking organisation. * A dynamic and challenging work environment with significant opportunities for professional growth and career development.

Textile & Spinning Production Manager

Eshratex Spinning S.A.E

Job Overview Eshratex Spinning S.A.E is seeking an experienced and dedicated Facility Engineer to join our team on a full-time basis in Alexandria, Egypt. The ideal candidate will have substantial industrial experience and will be responsible for ensuring the optimal operation, maintenance, and safety of our state-of-the-art textile manufacturing facility. You will play a crucial role in maintaining our production capabilities and upholding our commitment to world-class quality by managing our advanced machinery and plant infrastructure. About Eshratex Spinning S.A.E Established in 2006 near Alexandria, Egypt, EshraTex Spinning S.A.E is a world-class textile group with 45,000 spindles, specialised in producing 100% cotton, Fine and Superfine count yarns. We pride ourselves on using state-of-the-art technology from leading global manufacturers, including RIETER, Schlafhorst, Savio, LUWA, and XORELLA. Our facility is equipped with a comprehensive USTER Laboratory, ensuring our products consistently meet the highest quality standards in the international textile industry. Responsibilities  <ul><li>Oversee the maintenance, repair, and efficient operation of all facility infrastructure, including HVAC, electrical systems, compressed air systems (LUWA), and utilities.</li><li>Develop and implement a comprehensive preventative maintenance programme for all production machinery and facility equipment to minimise downtime.</li><li>Manage and coordinate all facility-related projects, from equipment installation and upgrades to structural modifications.</li><li>Troubleshoot and resolve complex mechanical and electrical issues in a timely manner to support continuous production.</li><li>Ensure the facility complies with all health, safety, and environmental regulations and standards.</li><li>Manage relationships with and supervise external contractors and service providers for specialised maintenance and repair work.</li><li>Maintain accurate records of maintenance activities, equipment history, and facility-related documentation.</li><li>Contribute to the development of the facility's operational budget and manage maintenance-related expenses.</li></ul> Qualifications<ul><li>Bachelor's degree in Mechanical, Electrical, Industrial Engineering, or a related field.</li><li>Proven experience as a Facility Engineer or Maintenance Engineer within an industrial or manufacturing environment. Experience in the textile industry is highly desirable.</li><li>Strong technical knowledge of industrial plant systems, including electrical, mechanical, HVAC, and compressed air.</li><li>Demonstrable experience in developing and managing preventative maintenance programmes.</li><li>Excellent problem-solving, analytical, and project management skills.</li><li>Thorough understanding of health and safety regulations in an industrial setting.</li><li>Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams and external contractors.</li><li>Familiarity with the maintenance of sophisticated manufacturing equipment, such as that from RIETER, Schlafhorst, or Savio, would be a significant advantage.</li></ul>

Facility Engineer-Industrial Experience

Cargill

<div>Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life&rsquo;s essentials, we enable businesses to grow, communities to prosper, and consumers to live well.
This position is in our Ag &amp; Trading enterprise, where we connect producers and users of grains and oilseeds around the globe through origination, trading, processing, and distribution. We also offer a range of farmer services and risk management solutions.<div><div><div><h2 class="jobSectionHeader">
Job Purpose and Impact</h2>
</div><div>
The Maintenance and Reliability Planning Lead will plan moderately complex maintenance on our plant assets and equipment following established program guidelines. In this role, you will develop unique job plans to improve the work force efficiency and quality by identifying the elements of an executable work package. You will be planning the maintenance of Port equipment to ensure maximum uptime, providing advanced knowledge of consistent maintenance and reliability best practices in the completion of planning and prioritizing moderately complex tasks, while supporting maintenance planning activities through SAP systems and coordinating closely with Operations to ensure effective execution of maintenance plans. 
Location: Alexandria, Egypt. Worksite-based position</div></div><div><div><h2 class="jobSectionHeader">
Key Accountabilities</h2>
</div><div><ul><li>Research and compile information and feedback from crafts and operational stakeholders necessary to generate highly effective and detailed job plans.</li><li>Initiate the procurement of materials, special tools and unique items required in the job plans using relevant maintenance programs and database tools, in collaboration with Purchasing and Inventory teams.</li><li>Transition capital improvement projects from project stage to operations and update information in the database to reflect the improvement, addition, or deletion of equipment and their associated spare parts and maintenance procedures.</li><li>Prepare and provide detailed job plans for moderately complex preventative maintenance activities that comply with fundamental plant maintenance procedures and practices across mechanical, electrical and structural maintenance activities.</li><li>Plan and schedule maintenance downtime and communicate cross functionally with technical and management teams to minimize production impact and improve reliability, while ensuring alignment between Operations and Maintenance teams.</li><li>Maintain custom databases through SAP system to support specific work projects and processes.</li><li>Engage in continuous improvement planning to enhance on time performance of technical activities and support maintenance KPI tracking and reporting.</li><li>Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.</li><li>Other duties as assigned.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Qualifications</h2>
</div><div><div>
MINIMUM QUALIFICATIONS 
<ul><li>Bachelor&rsquo;s degree in mechanical engineering, electromechanical or equivalent experience.</li><li>Minimum of 3-5 years of maintenance planning experience.</li><li>Experience working with maintenance planning systems, SAP or other relevant CMMS systems.</li><li>Fluent English and Arabic language skills.</li><li>Other minimum qualifications may apply.</li></ul></div><div> 
PREFERRED QUALIFICATIONS 
<ul><li>Continuous improvement experience like lean or six sigma.</li><li>Experience in grain handling, bulk material handling, heavy industrial or similar process manufacturing environments.</li></ul></div></div></div></div>
Our Offer 
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.
We welcome applications from people with disabilities and are committed to providing an inclusive, accessible recruitment process and workplace. We encourage candidates to let us know if they require any accommodations during the recruitment or interview process so we can support them appropriately.
Interested? Then make sure to send us your CV and cover letter in English today: 
Follow us on LinkedIn: https://www.linkedin.com/company/cargill
Cargill is committed to being an inclusive employer. Click here to find out more https://careers.cargill.com/diversity/</div>

Maintenance and Reliability Planning Lead

Rubikal

<div>As a Ruby on Rails software engineer, you will be responsible for architecting and building the services that drive our coaching platform. You are a strong software engineer who is passionate about large-scale systems. You care about producing clean, elegant, maintainable, robust, well-tested code; you do this as a member of a team, helping the group come up with a better solution than you would as individuals. Ideally, you have experience with performance, scalability, and reliability issues of 24x7 commercial services.
Our stack includes Ruby on Rails, PostgreSQL, ElasticSearch and RabbitMQ. Our production deployments are on AWS. A qualified candidate will have full support in learning all of the technologies in our stack. 
Requirements 
<ul><li>
Bachelor&rsquo;s degree in Computer Technology, Information Systems, or a related field.</li><li>
4+ hands-on experience in the same role and stack.
</li><li>Build APIs to support mobile apps, web UIs, and data ingestion applications</li><li>
Deep expertise with Ruby on Rails</li><li>
Strong SQL skills</li><li>
Analyze and improve the efficiency, scalability, and reliability of our backend systems.</li><li>
Write robust code; demonstrate its robustness through automated tests.</li><li>
Work with Product, Frontend, Data Engineering, and QA teams, helping the team respond quickly and effectively to business needs.</li><li>
The opportunity is remote and open to candidates based in Egypt and of Egyptian nationality only.</li></ul> 

Benefits 
<ul>
<li>Competitive salary</li>
<li>Great work environment</li>
<li>Flexible working schedule</li>
<li>Medical Insurance</li>
<li>Brand new MacBook</li></ul></div>

Ruby on Rails Engineer

Explore 16+ Customer support operations egypt in Alexandria this August. Find roles across top companies and apply now to boost your career.