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banking operations supervisor | bpo Jobs in Alexandria

banking operations supervisor | bpo

customer service specialist (egypt) Jobs in Alexandria

customer service specialist (egypt)

customer service travel agency Jobs in Alexandria

customer service travel agency

customer support operations - egypt Jobs in Alexandria

customer support operations - egypt

customer support operations egypt

nsave

<div><h3 class="jobSectionHeader">About nsave</h3>
nsave is a fintech company headquartered in London. Founded by Amer Baroudi and Abdallah AbuHashem, our vision is to &quot;Protect and grow the wealth of the financially excluded&quot;. We have built a global platform that provides trusted USD accounts, global payments, and investments for individuals from distressed economies, where inflation is high and banking systems are unstable. Our compliance-by-design approach and proprietary technology allow us to deliver these services securely and at scale.
To date, nsave has raised $22M from leading investors including Sequoia Capital, TQ Ventures, Y Combinator, and SV Angel.
Learn more at www.nsave.com.
 Location: Egypt (Full-time, Night shift: 16:00&ndash;00:00 with rotational Sunday shift)
 Engagement Type: Independent Contractor<h3 class="jobSectionHeader">
About the Role</h3>
As our Customer Support Operator, you will be on the front lines of our user experience. Supporting customers with empathy and clarity, identifying friction points, and working cross-functionally to drive continuous improvement.<h3 class="jobSectionHeader">
How You'll Make a Difference</h3><ul><li>
Serve as a primary point of contact for customer inquiries, delivering timely and empathetic support</li><li>
Investigate and resolve issues using internal tools, partners, and stakeholders</li><li>
Identify patterns in support requests and share insights to inform product and operations improvements</li><li>
Document and improve operational processes, knowledge resources, and SOPs</li><li>
Collaborate cross-functionally to test and refine new features and processes</li></ul><h3 class="jobSectionHeader"> 

What We're Looking For</h3><ul><li>
Experience in fintech with a solid understanding of payment infrastructure</li><li>
Experience using Intercom (or similar tools) to support users</li><li>
Strong written communication &mdash; you write with both warmth and precision</li><li>
You spot patterns, take ownership of improvements, and learn fast</li>
Comfortable following processes and challenging them when needed 
<li>
</li></ul><h3 class="jobSectionHeader">
nsave Values</h3><ul><li>
Service &mdash; &quot;Mission First&quot;: We put the mission, our customers, and our team above self.</li><li>
Urgency &mdash; &quot;Stay focused. Move fast&quot;: We act with urgency and intention, concentrating on what matters most.</li><li>
Ownership &mdash; &quot;Act as an Owner&quot;: We take responsibility for outcomes end-to-end.</li><li>
Standards &mdash; &quot;Pursue Excellence&quot;: We hold ourselves to high personal standards and continuously improve.</li></ul> 
Contractor Classification Notice:
This role is offered on a freelance / independent contractor basis. Contractors are responsible for their own taxes, insurance, and statutory obligations.
nsave is an equal opportunity organisation. We welcome applications from all backgrounds and do not discriminate on the basis of age, gender, ethnicity, religion, sexual orientation, disability, or any other protected characteristic.</div>

Customer Support Operations - EGYPT

Raya CX

<div>
 Job Title: Banking Operations Supervisor Company: RayaCX Location: Alexandria, Egypt Contract Details: Full-time Are you a highly motivated and experienced banking professional looking for a new challenge? RayaCX, a leading BPO company in Alexandria, Egypt, is seeking a Banking Operations Supervisor to join our dynamic team. As a Banking Operations Supervisor, you will be responsible for overseeing and managing the daily operations of our banking department. You will work closely with the team to ensure that all processes are running smoothly and efficiently, while maintaining a high level of customer satisfaction. Key Responsibilities: - Supervise and manage the daily operations of the banking department, including customer service, cash management, and transaction processing. - Monitor and evaluate staff performance, providing feedback and coaching as needed to ensure high-quality service delivery. - Develop and implement efficient and effective operational processes and procedures to improve productivity and service quality. - Conduct regular audits to ensure compliance with banking regulations and company policies. - Collaborate with other departments to identify and address any operational issues or concerns. - Stay up-to-date with industry developments and trends, and make recommendations for process improvements. - Train and onboard new employees, providing them with the necessary tools and resources to excel in their roles. - Handle escalated customer complaints and inquiries, ensuring timely and satisfactory resolution. - Prepare and present reports on departmental performance and progress to senior management. Qualifications: - Bachelor's degree in Business Administration, Finance, or a related field. - Minimum of 5 years of experience in banking operations, with at least 2 years in a supervisory role. - Excellent knowledge of banking regulations and procedures. - Strong leadership and people management skills. - Excellent communication and interpersonal skills. - Ability to work under pressure and handle multiple tasks simultaneously. - Proficient in Microsoft Office and banking software. - Fluent in English, both written and spoken. If you are a highly organized and detail-oriented individual with a passion for delivering exceptional customer service, we want to hear from you! Join our team at RayaCX and take your banking career to the next level. Apply now to be considered for this exciting opportunity.
</div>

Banking Operations supervisor | BPO

Aujan Coca-Cola Beverages Company (ACCBC)

<div>
 
 
 Job Title:
 
 Sales Supervisor
 
 
 
 Reports To:
 
 Sales Manager
 
 
 
 Business Unit:
 
 ACCBC &ndash; Egypt
 
 
 
 Function:
 
 Sales &amp; Commercial
 
 
 
 Location:
 
 East Alexandria, Egypt
 
 
 
 Grade:
 
 TBC
 
 
 
 
 
 
 Job Purpose
 
 
 
 To achieve monthly sales targets across an assigned area in Egypt by leading, developing, and motivating a field sales team, ensuring disciplined daily execution, effective customer engagement, and full compliance with ACCBC sales, credit, collection, and HR policies.
 
 
 
 
 
 
 Operating Context
 
 
 
 The Sales Supervisor operates within ACCBC&rsquo;s Egypt commercial operations, managing a team of sales representatives across an assigned area. The role operates within the following context:
 
 <ul>
 <li>
 
 Field Sales Execution:
 
 The role is accountable for daily sales execution across a defined geographic area, requiring hands-on supervision of sales representatives, outlet-by-outlet performance tracking, and real-time resolution of field challenges.
 </li>
 <li>
 
 Traditional Trade Environment:
 
 Egypt&rsquo;s fragmented traditional trade environment requires consistent route planning, journey plan adherence, and proactive customer relationship management across a high-volume outlet base.
 </li>
 <li>
 
 Policy &amp; Compliance Framework:
 
 All commercial activities must comply with ACCBC&rsquo;s Credit Policy, Collection Policy, Sales Policies, Logistics Policies, Code of Conduct, and HR Policies.
 </li>
 <li>
 
 Egyptian Labour Law Compliance:
 
 The role is governed by Egyptian Labour Law and ACCBC HR Policy for all people management activities including discipline, leave, grievances, and onboarding.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Key Roles and Responsibilities
 
 
 
 
 A. Sales Target Achievement
 
 
 
 &bull; Agree on sales, prices, contracts, and payment terms with customers in line with ACCBC Credit and Collection Policy.
 
 
 &bull; Promote new products and special deals to the assigned customer base, maximising volume and distribution opportunities.
 
 
 &bull; Overcome customer objections through structured negotiation and solution-oriented engagement.
 
 
 &bull; Monitor each sales representative&rsquo;s daily target achievement against plan and take corrective action where required.
 
 
 &bull; Ensure both qualitative and quantitative monthly targets are achieved across the assigned area.
 
 
 
 B. Daily Sales Team Meeting &amp; Planning
 
 
 
 &bull; Open the daily sales team meeting with a review of the previous day&rsquo;s results by sales person, by outlet, and by KPI.
 
 
 &bull; Communicate and agree daily targets by sales person, by outlet, and by KPI.
 
 
 &bull; Discuss and agree the action plan for each sales representative for the day ahead.
 
 
 &bull; Coach and resolve operational challenges raised by the team during the daily briefing.
 
 
 &bull; Secure each team member&rsquo;s commitment to their daily sales targets before deployment.
 
 
 &bull; Check the cleanliness and presentation of team uniforms before the start of the day.
 
 
 &bull; Ensure all team members have their Playbook, completed daily plans, and Journey Plans before leaving.
 
 
 &bull; Motivate the team and reinforce a positive, results-focused energy at the start of each working day.
 
 
 
 C. Reporting &amp; Sales Intelligence
 
 
 
 &bull; Provide regular feedback on sales trends, customer behaviour, and market developments to the Sales Manager.
 
 
 &bull; Complete all reporting requirements accurately and within agreed timelines, including daily sales reports and KPI submissions.
 
 
 &bull; Analyse area performance data and share structured insights with the Sales Manager to support commercial planning.
 
 
 
 D. Responsibilities, Planning &amp; Compliance
 
 
 
 &bull; Develop and apply self-learning to continuously improve personal and team commercial effectiveness.
 
 
 &bull; Demonstrate sound decision-making in field situations and escalate decisions outside authority to the Sales Manager.
 
 
 &bull; Implement and enforce ACCBC compliance standards across all team activities and customer interactions.
 
 
 &bull; Recruit capable team members in line with ACCBC hiring standards and role requirements.
 
 
 &bull; Comply fully with the ACCBC onboarding process for all new team members joining the area.
 
 
 
 E. Continuous Improvement &amp; Team Development
 
 
 
 &bull; Apply root cause analysis (RCA) methodology to resolve recurring performance issues or field challenges.
 
 
 &bull; Conduct regular performance and development reviews with each sales representative, providing structured feedback and coaching.
 
 
 &bull; Develop the capabilities of team members through on-the-job coaching, feedback, and targeted development actions.
 
 
 
 F. Leadership &amp; Team Motivation
 
 
 
 &bull; Build, lead, and develop a highly motivated, results-oriented sales team across the assigned area.
 
 
 &bull; Prepare the team to adapt to market changes, commercial priorities, and business direction shifts.
 
 
 &bull; Recognise and reward individual and team achievements, maintaining high engagement and positive team morale.
 
 
 
 G. People Management &amp; HR Compliance
 
 
 
 &bull; Handle team grievances professionally and in line with ACCBC HR Policy and Egyptian Labour Law.
 
 
 &bull; Apply disciplinary measures as required, following ACCBC HR Policy and Egyptian Labour Law procedures at all times.
 
 
 &bull; Manage team member leave cycles, ensuring operational continuity across the area is maintained.
 
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 
 Sales Performance
 
 
 
 &bull; Monthly sales volume and value vs target &ndash; qualitative and quantitative targets achieved
 
 
 &bull; Distribution coverage vs plan across assigned area
 
 
 &bull; New product and promotional deal sell-in rate
 
 
 
 Team Execution
 
 
 
 &bull; Daily meeting conducted and documented &ndash; 100% adherence
 
 
 &bull; Journey plan compliance rate across the sales team
 
 
 &bull; Sales representative daily target achievement rate vs plan
 
 
 
 Reporting &amp; Compliance
 
 
 
 &bull; Daily sales reports submitted on time with zero missing submissions
 
 
 &bull; Zero ACCBC policy or compliance breaches across the team
 
 
 &bull; Onboarding and HR compliance adherence for all new team members
 
 
 
 
 
 
 Required Experience and Qualifications
 
 
 
 
 Minimum Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in Commerce, Business Administration, or a related field.
 
 
 &bull; Valid driving licence is required.
 
 
 &bull; Excellent written and verbal English language skills.
 
 
 &bull; Knowledge of Egypt market dynamics and Egyptian Labour Law.
 
 
 
 Minimum Experience
 
 
 
 &bull; Minimum 5 years of sales experience in FMCG, with at least 1 year in a supervisory role.
 
 
 &bull; Demonstrated track record of achieving sales targets in a field sales environment.
 
 
 &bull; Experience in the GCC market is an advantage.
 
 
 
 Knowledge and Skills
 
 
 
 
 Functional Skills:
 
 
 
 &bull; Building Effective Customer Relationships
 
 
 &bull; Operational Excellence in Planning and Delivery
 
 
 &bull; Understanding the Business Internally and Externally
 
 
 &bull; Identifying Winning Sales Opportunities
 
 
 &bull; Understanding Financials (Commercial Financials)
 
 
 &bull; Negotiating Win-Win Solutions
 
 
 &bull; Executing Effective Sales Plans
 
 
 &bull; Outlet Activation
 
 
 &bull; Handling Objections
 
 
 
 ACCBC Behaviours:
 
 
 
 &bull; Customer Focus
 
 
 &bull; Effective Communication
 
 
 &bull; Positive Relationships
 
 
 &bull; Sense of Urgency
 
 
 &bull; Discipline
 
 
 &bull; Accountability
 
 
 &bull; Learning
 
 
 &bull; Agility
 
 
 &bull; Initiative
 
 
 
</div>

Sales Supervisor – (East Alexandria)

Nowlun.com

<div>
 Nowlun, the first digital freight forwarder in the MENA region, is redefining logistics by providing instant, transparent, and competitive ocean freight rates via integrated solutions with all major shipping lines. Our mission is to become the top logistics platform for the entire supply chain ecosystem, supporting businesses in Egypt, Saudi Arabia, and beyond with real-time pricing that unlocks significant cost-savings opportunities.
 
 
 We are currently seeking a
 
 Logistics Operations Team Leader
 
 who will play a crucial role in our growth while overseeing the operations of our logistics team. This leadership position requires a strategic thinker who is passionate about improving supply chain efficiencies and leveraging technology to simplify complex shipping processes. As we continue to expand regionally and globally, the Logistics Operations Team Leader will be instrumental in guiding teams in optimizing our service offerings, enhancing customer satisfaction, and fostering operational excellence. If you are ambitious, driven, and want to be at the forefront of transforming the logistics industry, Nowlun is the place for you. Come join us in revolutionizing how businesses manage their supply chains!
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Lead and manage a team of logistics operators/seniors (import &amp; export), providing guidance, training, and support to ensure optimal performance and professional development
 </li>
 <li>
 Manage and strengthen relationships with existing customers, proactively addressing their needs, resolving any issues, and ensuring high levels of customer satisfaction
 </li>
 <li>
 Monitor and analyze logistics performance metrics to identify areas for improvement
 </li>
 <li>
 Manage and strengthen relationships with existing suppliers and shipping lines, proactively developing services/solutions that fit our customer base development
 </li>
 <li>
 Ensure compliance with local and international regulations regarding shipping and freight forwarding
 </li>
 <li>
 Train, mentor, and support team members to foster their professional development
 </li>
 <li>
 Stay up-to-date with relevant regulations and ensure compliance within the department
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High level of experience in freight forwarding (Dry, Reefer, and DG), with a strong understanding of customs procedures and regulations
 </li>
 <li>
 Proven experience in managing a team, with excellent leadership and people management skills, and strong problems-solving acumen
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients, colleagues, and stakeholders
 </li>
 <li>
 Sound knowledge of freight forwarding software and systems
 </li>
 <li>
 Exceptional organizational and time management abilities, with the capability to prioritize tasks and meet deadlines
 </li>
 <li>
 Proactive and results-oriented mindset, with a drive to achieve targets and contribute to the growth of the department
 </li>
 <li>
 Hands-on experience with logistics software and technology solutions
 </li>
 <li>
 Ability to thrive in a fast-paced environment and manage multiple projects simultaneously
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Join a team of exceptional talents and collaborate with inspiring colleagues who challenge and motivate you to excel
 </li>
 <li>
 Quarterly Performance Bonus
 </li>
 <li>
 Company Stock Options (we hire partners)
 </li>
 <li>
 Private Health Insurance
 </li>
 <li>
 Channel your passion into meaningful work at an organization committed to driving impact and unlocking the potential of an underexplored region
 </li>
 <li>
 Embrace opportunities to learn, grow, and expand your skills every single day
 </li>
 </ul>
</div>

Export Dry Operation Manager

<div>
 Nowlun, the first digital freight forwarder in the MENA region, is redefining logistics by providing instant, transparent, and competitive ocean freight rates via integrated solutions with all major shipping lines. Our mission is to become the top logistics platform for the entire supply chain ecosystem, supporting businesses in Egypt, Saudi Arabia, and beyond with real-time pricing that unlocks significant cost-savings opportunities.
 
 
 We are currently looking for a
 
 Senior Logistics Operation Specialist
 
 who will play a vital role in ensuring our logistics operations run smoothly and efficiently. This position involves working closely with multiple departments to optimize shipping processes, enhance customer satisfaction, and ensure compliance with all regulatory requirements. If you are passionate about logistics and excel in a dynamic work environment, Nowlun offers you the opportunity to become a key part of our innovative operations team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Oversee and coordinate daily logistics operations, ensuring timely and efficient delivery of shipments
 </li>
 <li>
 Analyze and optimize logistics processes for importing and exporting goods to improve efficiency and reduce costs
 </li>
 <li>
 Collaborate with cross-functional teams, including sales, customer service, and procurement, to align logistics activities with overall business goals
 </li>
 <li>
 Monitor compliance with local and international regulations regarding shipping and freight forwarding
 </li>
 <li>
 Assist in training and mentoring junior logistics team members on best practices and processes
 </li>
 <li>
 Handle complex logistics queries and troubleshoot issues as they arise, providing effective solutions
 </li>
 <li>
 Maintain accurate and up-to-date documentation for all shipments and transactions
 </li>
 <li>
 Utilize logistics software to track shipments, inventory, and performance metrics
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Minimum 5 years of experience in logistics operations or a similar role, preferably within freight forwarding
 </li>
 <li>
 Strong knowledge of logistics and supply chain management principles
 </li>
 <li>
 Demonstrated experience in managing complex shipping processes and improving operational efficiencies
 </li>
 <li>
 Excellent communication and interpersonal skills with the ability to collaborate with various teams and stakeholders
 </li>
 <li>
 Proficient in logistics software and tracking systems
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 High level of attention to detail and organizational skills
 </li>
 <li>
 Bachelor's degree in Logistics, Supply Chain Management, or a related field is preferred
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Join a team of exceptional talents and collaborate with inspiring colleagues who challenge and motivate you to excel
 </li>
 <li>
 Quarterly Performance Bonus
 </li>
 <li>
 Company Stock Options (we hire partners)
 </li>
 <li>
 Private Health Insurance
 </li>
 <li>
 Channel your passion into meaningful work at an organization committed to driving impact and unlocking the potential of an underexplored region
 </li>
 <li>
 Embrace opportunities to learn, grow, and expand your skills every single day
 </li>
 </ul>
</div>

Senior Logistics Operation Specialist

Eshratex Spinning S.A.E

Mid Level Experienced Logistics Specialist Freezone Only is Needed to join us at ESHRATEX Cotton Spinning, 47th Sultan Hussein, Alexandria Egypt. <ul><li>Responsible for  Handling Documents and Official Duties Related to Logistics procedures in FREEZONE - GAFI </li><li>Good Command With NAFEZA-ACID, Logistics Full cycle. </li><li>خبرة في التعامل مع المنطقة الحرة بكافة تفاصيل العمل ( إصدار أمر الشغل- شهادات الصادر- الفواتير- التعامل مع هيئة الإستثمار- خصم وتحصيل )</li><li>Import &amp; Export Procedures one of biggest requirements we are asking for</li><li>Very Good Arabic &amp; English Articulation </li><li>Communicative and Presentable </li></ul> Company Location: Alexandria - Egypt, 47st Sultan HusseinWorking hours: 8am-5 pmDays Off: Fridays &amp; Saturdays.

Logistics Specialist -Private Freezone

Marriott International

<div>Additional Information 
Job Number26071451 
Job CategoryFood and Beverage &amp; Culinary 
LocationCorniche Road, Alexandria, Egypt, Egypt, 21923 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our Utility Cleaners play an important role in support of a number of vital hotel functions. At our hotels these associates may work across departments (e.g., kitchen, food and beverage, laundry) to support cleaning needs. Whether preparing fresh clean linen and spotless dining ware for guests to enjoy, operating and maintaining cleaning equipment and tools (e.g., dish washing machines, hand wash stations, linen washers and dryers), or transporting dishware or linens across the hotel, these associates do whatever it takes to get the job done. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Ensure adherence to quality expectations and standards, develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Report accidents, injuries, and unsafe work conditions to manager. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: No high school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

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