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associate city head - commercial (alexandria)

customer service representative telecom account

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alexandria cabin crew opportunities (dubai based, relocation provided) Jobs in Alexandria

associate city head - commercial (alexandria) Jobs in Alexandria

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customer service representative telecom account Jobs in Alexandria

customer support operations egypt

nsave

<div><h3 class="jobSectionHeader">About nsave</h3>
nsave is a fintech company headquartered in London. Founded by Amer Baroudi and Abdallah AbuHashem, our vision is to &quot;Protect and grow the wealth of the financially excluded&quot;. We have built a global platform that provides trusted USD accounts, global payments, and investments for individuals from distressed economies, where inflation is high and banking systems are unstable. Our compliance-by-design approach and proprietary technology allow us to deliver these services securely and at scale.
To date, nsave has raised $22M from leading investors including Sequoia Capital, TQ Ventures, Y Combinator, and SV Angel.
Learn more at www.nsave.com.
 Location: Egypt (Full-time, Night shift: 16:00&ndash;00:00 with rotational Sunday shift)
 Engagement Type: Independent Contractor<h3 class="jobSectionHeader">
About the Role</h3>
As our Customer Support Operator, you will be on the front lines of our user experience. Supporting customers with empathy and clarity, identifying friction points, and working cross-functionally to drive continuous improvement.<h3 class="jobSectionHeader">
How You'll Make a Difference</h3><ul><li>
Serve as a primary point of contact for customer inquiries, delivering timely and empathetic support</li><li>
Investigate and resolve issues using internal tools, partners, and stakeholders</li><li>
Identify patterns in support requests and share insights to inform product and operations improvements</li><li>
Document and improve operational processes, knowledge resources, and SOPs</li><li>
Collaborate cross-functionally to test and refine new features and processes</li></ul><h3 class="jobSectionHeader"> 

What We're Looking For</h3><ul><li>
Experience in fintech with a solid understanding of payment infrastructure</li><li>
Experience using Intercom (or similar tools) to support users</li><li>
Strong written communication &mdash; you write with both warmth and precision</li><li>
You spot patterns, take ownership of improvements, and learn fast</li>
Comfortable following processes and challenging them when needed 
<li>
</li></ul><h3 class="jobSectionHeader">
nsave Values</h3><ul><li>
Service &mdash; &quot;Mission First&quot;: We put the mission, our customers, and our team above self.</li><li>
Urgency &mdash; &quot;Stay focused. Move fast&quot;: We act with urgency and intention, concentrating on what matters most.</li><li>
Ownership &mdash; &quot;Act as an Owner&quot;: We take responsibility for outcomes end-to-end.</li><li>
Standards &mdash; &quot;Pursue Excellence&quot;: We hold ourselves to high personal standards and continuously improve.</li></ul> 
Contractor Classification Notice:
This role is offered on a freelance / independent contractor basis. Contractors are responsible for their own taxes, insurance, and statutory obligations.
nsave is an equal opportunity organisation. We welcome applications from all backgrounds and do not discriminate on the basis of age, gender, ethnicity, religion, sexual orientation, disability, or any other protected characteristic.</div>

Customer Support Operations - EGYPT

Foodics

<div>Who Are We❓ 
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
The Job in a Nutshell
We are looking for smart individuals who have the rare mix of being tech passionate at the same time people-oriented, who would work with our customers to introduce Foodics software and training our customers on the product, (in addition to installing and configuring the system on-site), and solve on demand issues for them (especially during on-site visits in remote cities across Egypt, which requires frequent travel)!
What Will You Do❓<ul><li>
Responsible for the initial product know-how and training (including on-site cashier and console training at customer locations).</li><li>
Travel to remote cities across Egypt to perform on-site installation and training for customers.</li><li>
Responsible for training, Install, configure and troubleshoot POS hardware, printers and networking devices requests.</li><li>
Ensure the branch is fully operational before go-live.</li><li>
Responsible for receiving calls on our unified number.</li><li>
Check and monitor the tasks and projects assigned and deliver the services based on the SLAs.</li><li>
Close completed projects after completion.</li><li>
Share the customer&rsquo;s feedback with the Direct Manager on features and/or installation enhancements.</li><li>
Responsible for self-continuous Foodics knowledge, reviewing and testing updates as early as possible to be able to deliver the service based on the new features added.</li><li>
Coordinate with Sales, Onboarding, and Support teams to ensure smooth project delivery.</li></ul>
What Are We Looking For❓<ul><li>
Bachelor's Degree in Networking, Computer Information Systems, Computer Science or related field.</li><li>
Must be based in Alexandria</li><li>
At least 1-2 years of experience, preferably with Information Technology / Software and/or Software-as-a-Service (SaaS) products companies.</li><li>
Excellent problem-solving skills.</li><li>
Must have strong and excellent communication skills both written and oral.</li><li>
Fluency in English and Arabic is a must.</li><li>
Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously.</li><li>
Must be flexible to work in a fast-paced and evolving environment.</li><li>
Willingness to travel frequently across Egypt and ability to work independently in remote locations.</li><li>
Experience in POS installation or field technical support and basic understanding of networking (routers, LAN, printers, IP configuration) is a plus.</li></ul>
What We Offer You❗ 
We believe you will love working at Foodics!<ul><li>
We have an inclusive and diverse culture that encourages innovation and flexibility.
</li><li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li><li>
We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li><li>
Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li><li>
We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li></ul></div>

Professional Services Specialist - Remote Cities

البنك التجاري الدولي

<div></div><div><div>Description<div></div> 
Job PURPOSE:

To promote the growth of CIB market, share through selling a value-adding financial products and services to achieve the set objectives and applying superior quality service to maintain and enhance CIB image. In addition to build and maintain relationship with existing &amp; potential customers and handle all their requests/instructions effectively to provide competitive customer service.

KEY ACCOUNTABILITIES

Sales &amp; Service

1. Provide customers with basic information on all Bank&rsquo;s products/services to increase Customer awareness &amp; ensure a high level of quality service.

2. Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in, relationship building and depending of existing customer base and companies as well as new to bank clients in a transparent &amp; ethical way

3. Handle all account opening &amp; it&rsquo;s related operations process including system input &amp; data entry.

4. Track customers&rsquo; inflows and outflows and contact customers to seek information on reasons for unexpected patterns/behaviours to maintain better -quality service level and meet set budgets.

5. Ensure that every customer interaction is conducted as a superior service experience and in line with the defined CIB customer experience standards TAT and bank service indicators (including wait time, telephone timeliness, reply to customer queries and messages etc.)

6. Handle customers&rsquo; queries and complaints and ensure effective closure of complaints within the set TAT&amp; SLA to reach customer satisfaction and loyalty

Reporting &amp; Communication

7. Prepare the daily sales report (DSR) including sales activities and call reports, share it with supervisor and branch head to track sales performance achievement versus budget and work on alternative plans when needed

8. Respond positively and diligently to colleagues and coordinate and communicate effectively with branch staff support units to ensure that customers&rsquo; requests are processed timely and efficiently

9. Introduce and promote alternate channels to customers to reduce traffic in branches to support achieving the digital offloading strategy

10. Report any possible frauds and risks and provide customer feedback to direct supervisor to maintain high level of control

11. Receive all relevant customer requests related to cheque book, credit &amp; debit cards, TDs, CDs..etc. check their validity and send to related departments for completion

Policies, Processes and Procedures

12. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

Day-to-day Operations

13. Implement the day-to-day operations assigned for the Branch to ensure compliance with the established standards and procedures

Compliance

14. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks<div> 
</div></div><div>
Qualifications<div></div> 
Qualifications &amp; Experience
<ul><li>Bachelor&rsquo;s degree of commerce, business administration, accounting or its equivalent</li></ul>

Minimum 0 &ndash; 1 years of experience
<ul><li>Knowledge of all retail banking products and services is an asset</li></ul>

Skills
<ul><li>Excellent command of English &amp; Arabic Languages</li></ul>
<ul><li>Communication skills</li></ul>
<ul><li>Customer and service oriented</li></ul>
<ul><li>Working under pressure</li></ul>
<ul><li>High sense of control</li></ul><div> 
</div></div><div>
Primary Location: Egypt-Alexandria-NEW ALAMEIN BRANCH</div><div>
Work Locations: NEW ALAMEIN BRANCH</div><div>
Job: Front Liner</div><div>
Organization: RETAIL &amp; COMMERCIAL BANKING</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

PERSONAL BANKER - Alexanderia & Alamien Areas

Accor

<div>Job Description 
We're looking for a Quality &amp; Sustainability Manager to join our organization in Alexandria, Egypt. In this role, you will drive our commitment to operational excellence and environmental responsibility by developing and implementing comprehensive quality and sustainability programs. The ideal candidate will combine analytical rigor with a visionary approach to create measurable improvements across our operations while ensuring compliance with local and international standards.<ul><li>
Develop, implement, and maintain quality management systems (ISO 9001, ISO 14001) and ensure organizational compliance with relevant standards</li><li>
Design and execute sustainability initiatives that reduce environmental impact, including waste reduction, energy efficiency, and resource optimization programs</li><li>
Conduct regular audits, inspections, and assessments to identify areas for improvement and document findings with actionable recommendations</li><li>
Analyze operational data and performance metrics to identify trends, root causes, and opportunities for process optimization</li><li>
Lead continuous improvement projects using methodologies such as Lean and Six Sigma to enhance efficiency and reduce costs</li><li>
Collaborate with cross-functional teams to integrate quality and sustainability practices into daily operations and decision-making processes</li><li>
Develop and deliver training programs to ensure staff understanding of quality standards, sustainability practices, and regulatory requirements</li><li>
Prepare comprehensive reports and presentations for management on quality performance, sustainability metrics, and compliance status</li><li>
Manage relationships with regulatory bodies and external auditors to ensure adherence to environmental and quality regulations specific to Egypt</li><li>
Establish key performance indicators (KPIs) and monitor progress toward quality and sustainability goals</li><li>
Identify and assess risks related to quality and environmental compliance, implementing mitigation strategies as needed</li></ul> 

Qualifications 
<ul><li>
Proven experience (5+ years) in quality management, sustainability, or related field within a manufacturing or operations environment</li><li>
Strong knowledge of ISO 9001, ISO 14001, and other relevant quality and environmental management systems</li><li>
Proficiency in process improvement methodologies such as Lean, Six Sigma, or similar continuous improvement frameworks</li><li>
Demonstrated expertise in data analysis, statistical tools, and performance measurement</li><li>
Solid understanding of environmental regulations, sustainability best practices, and carbon footprint analysis</li><li>
Experience conducting internal and external audits and managing corrective/preventive actions</li><li>
Excellent project management skills with the ability to manage multiple initiatives simultaneously</li><li>
Strong communication and presentation skills with the ability to influence stakeholders at all organizational levels</li><li>
Proficiency in Microsoft Office Suite and experience with quality management software or ERP systems</li><li>
Knowledge of supply chain sustainability and vendor management practices</li><li>
Familiarity with local Egyptian environmental regulations and compliance requirements</li><li>
Preferred: Environmental certifications (such as ISO 14001 Lead Auditor or equivalent)</li><li>
Preferred: Experience in sustainability reporting and carbon accounting methodologies</li><li>
Strong organizational skills, attention to detail, and ability to work independently and collaboratively</li></ul></div>

Quality & Sustainability Manager

Allendevaux

<div>Job Title: Python Integration Engineer (Contract) 
Location: Alexandria, Egypt (Hybrid or On-site Preferred) 
Job Type : Full Time Contract 
ABOUT THE ROLE

We&rsquo;re a fast-moving startup building a platform that connects cleanly with a wide range of third-party services. We&rsquo;re looking for a mid-level Python Integration Engineer who enjoys solving real-world integration challenges&mdash;everything from authentication flows to identity provisioning to stitching together APIs from modern cloud services. You&rsquo;ll work closely with our founders and engineering team to deliver reliable, secure integrations that power key product features.

If you like making external systems talk to each other and turning complex API requirements into simple, robust workflows, you&rsquo;ll feel at home here.

BACKGROUND

Allendevaux &amp; Company is combining deep regulatory expertise with advanced engineering to build an AI-central GRC tool comprised of many modules. You will embed with an initial pod of ~15 engineers in Alexandria, ensuring predictable delivery while the product and AI roadmaps accelerate.

WHAT YOU&rsquo;LL WORK ON
<ul><li>Develop Python-based connectors and integration modules for external services.</li>
<li>Build and maintain REST-based API clients with proper handling for pagination, rate limits, retries, and error recovery.</li>
<li>Implement and support authentication/authorization flows: OpenID Connect, OAuth2, SAML2, JWT, certificates, and token-based access.</li>
<li>Create and maintain SCIM 2.0 integrations for identity provisioning and lifecycle management.</li>
<li>Translate product and customer requirements into reliable integration workflows.</li>
<li>Apply secure development and compliance-aware thinking to all integration work.</li>
<li>Write tests, support CI/CD, and help maintain high code quality in a fast-moving environment.</li>
<li>Produce clear internal and customer-facing documentation for integrations.</li>
</ul>
EXPERIENCE REQUIRED
<ul>
<li>Strong hands-on experience with Python development (requests, FastAPI, aiohttp/asyncio, etc.).</li>
<li>Demonstrated experience building integrations using REST/JSON APIs.</li>
<li>Practical experience with OpenID Connect/OAuth2, and working knowledge of SAML 2.0.</li>
<li>Hands-on experience building or consuming SCIM 2.0 endpoints.</li>
<li>Solid understanding of secure API practices, token handling, and authentication flows.</li>
<li>Ability to work independently, communicate clearly, and adapt quickly in a startup environment.</li>
<li>Based in Alexandria, Egypt, or able to collaborate closely with our team there.</li>
</ul>
PREFEREERED EXPERIENCE
<ul>
<li>Experience integrating with Jira, ServiceNow, Zendesk, or other ticketing/case-management platforms.</li>
<li>Experience integrating with HR systems (Workday, BambooHR, HiBob, Personio, SAP SuccessFactors, etc.).</li>
<li>Experience with cloud platform APIs from Azure, Google Cloud Platform, or AWS (e.g., IAM, identity, storage, compute, or security services).</li>
<li>Background in cybersecurity, GRC, or compliance-heavy environments.</li>
<li>Familiarity with enterprise identity platforms (Azure AD, Okta, Ping, ADFS).</li>
<li>Knowledge of Docker or basic DevOps tooling.</li>
<li>Prior experience in early-stage startups where priorities evolve quickly.</li>
</ul>
WHY WORK FOR US
<ul><li>Flexible contract engagement with potential for long-term collaboration.</li>
<li>Low-bureaucracy environment where your work directly impacts customers.</li>
<li>Opportunities to influence integration architecture and engineering practices.</li>
<li>Meaningful work spanning identity, security, automation, and interoperability.</li>
</ul>
MINIMUM QUALIFICATIONS
<ul>
<li>Bachelor&rsquo;s degree in Computer Science, Design, or related field.</li>
<li>3+ years experience in frontend development.</li>
<li>Python Integration Engineer</li></ul></div>

PYTHON INTEGRATION ENGINEER

Whitecollars

<div>Company Description 
Our client is a leading distributor of industrial tyres across Saudi Arabia, with operations dating back to the 1950s. With over 200 employees, they import industrial tyres from China and Turkey to serve clients across Saudi Arabia. 
Job Description 
Our client is seeking a finance-focused professional with solid hands-on experience in customer credit analysis, accounts receivable management, and financial risk assessment. The ideal candidate will be responsible for assessing customers&rsquo; financial position, determining creditworthiness, evaluating payment behaviour, and recommending appropriate credit limits and payment terms based on sound financial analysis. 
Work Arrangements
Reports To: Credit and Accounts Receivable Manager 
Location: On-site (Gleem, Alexandria, Egypt) 
Working hours: Sunday- Thursday - Full-time
Key Responsibilities<ul><li>
Review and assess customers&rsquo; credit limits and payment terms.</li><li>
Analyze sales, collections, and payment activities.</li><li>
Review ageing reports and monitor customers&rsquo; account status.</li><li>
Evaluate customers&rsquo; creditworthiness based on financial data and payment behaviour.</li><li>
Recommend appropriate credit limits, credit periods, and payment terms.</li><li>
Follow up on delinquent accounts and high-risk customers.</li><li>
Development and implementation of credit policies and procedures.</li><li>
Prepare and maintain dashboards to track receivables, collections performance, and credit risk.</li>
Prepare periodic reports on receivables, collections, and credit risks. 
<li>
</li></ul> 
 
Qualifications 
<ul><li>
Bachelor&rsquo;s degree in Accounting or Business Administration.</li><li>
Minimum 2 years of experience in credit analysis and accounts receivable.</li><li>
Proficiency in Excel; at least 1 year of experience with Odoo.</li><li>
Practical experience with aging reports and collections processes.</li><li>
Ability to analyze payment behavior and evaluate customers&rsquo; credit profiles.</li><li>
Ability to review customers&rsquo; financial statements to assess creditworthiness.</li></ul></div>

Credit and Accounts Receivable Financial Analyst

AGH International Group

AGH International Group is a globally renowned marketing agency operating across 8 countries, providing 360-degree marketing solutions tailored to meet the unique demands of the digital era. With expertise in branding, digital marketing, influencer marketing, media production, event management, and IT solutions, AGH International empowers clients with innovative and comprehensive services. Our team of seasoned professionals drives progress by harnessing creativity to build connections and deliver transformative results. Dedicated to setting industry standards, we are committed to sustaining a legacy of excellence.Role DescriptionWe are seeking a detail-oriented and results-driven E-Commerce Specialist to manage and grow our online sales channels across multiple platforms. The ideal candidate will be responsible for product listings, order management, coordination with shipping partners, and running effective advertising campaigns, with a strong focus on SEO and performance optimization.Key Responsibilities<ul><li>Create, manage, and optimize product listings on:</li></ul>AmazonNoonCompany websites (WooCommerce)<ul><li>Ensure product listings are accurate, well-written, SEO-optimized, and compliant with platform guidelines.</li><li>Monitor and manage customer orders, including order processing and follow-up.</li><li>Coordinate with shipping and logistics companies to ensure timely delivery.</li><li>Plan, launch, monitor, and optimize Amazon advertising campaigns.</li><li>Conduct keyword research and apply SEO best practices to improve product ranking and visibility.</li><li>Monitor inventory levels and update stock availability and pricing.</li><li>Analyze sales performance, traffic, and conversion rates, and provide improvement recommendations.</li><li>Handle basic customer inquiries related to orders and products when required.</li></ul>Requirements &amp; Qualifications<ul><li>Proven experience in E-Commerce operations.</li><li>Hands-on experience with Amazon Seller Central, Noon, and WooCommerce.</li><li>Strong understanding of SEO, especially product and marketplace SEO.</li><li>High attention to detail and strong organizational skills.</li><li>Good command of English (written and spoken).</li><li>Ability to manage multiple tasks and meet deadlines.</li><li>Basic knowledge of online advertising and performance tracking tools is a plus.</li></ul>Skills<ul><li>Product listing optimization</li><li>SEO &amp; keyword research</li><li>Order and inventory management</li><li>Amazon Ads campaign management</li><li>Analytical and reporting skills</li><li>Strong communication skills</li></ul>Work ConditionsOn-site - Smouha, Alexandria, Egypt<ul><li>Full-time position.</li></ul>Job Type: Full-timeWork Location: In person

E-Commerce Specialist

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