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customer service & recruitment associate (arabic & english speaker) Jobs in Alexandria

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customer support operations - egypt Jobs in Alexandria

customer support operations - egypt

customer support operations egypt

nsave

<div><h3 class="jobSectionHeader"><b>About nsave</b></h3><p>
nsave is a fintech company headquartered in London. Founded by Amer Baroudi and Abdallah AbuHashem, our vision is to &quot;Protect and grow the wealth of the financially excluded&quot;. We have built a global platform that provides trusted USD accounts, global payments, and investments for individuals from distressed economies, where inflation is high and banking systems are unstable. Our compliance-by-design approach and proprietary technology allow us to deliver these services securely and at scale.</p><p>
To date, nsave has raised $22M from leading investors including Sequoia Capital, TQ Ventures, Y Combinator, and SV Angel.</p><p>
Learn more at www.nsave.com.</p><p>
 Location: Egypt (Day and Night hours available)</p><p>
 Engagement Type: Independent Contractor</p><h3 class="jobSectionHeader"><b>
About the Role</b></h3><p>
As our Customer Support Operator, you will be on the front lines of our user experience. Supporting customers with empathy and clarity, identifying friction points, and working cross-functionally to drive continuous improvement.</p><h3 class="jobSectionHeader"><b>
How You'll Make a Difference</b></h3><ul><li>
Serve as a primary point of contact for customer inquiries, delivering timely and empathetic support</li><li>
Investigate and resolve issues using internal tools, partners, and stakeholders</li><li>
Identify patterns in support requests and share insights to inform product and operations improvements</li><li>
Document and improve operational processes, knowledge resources, and SOPs</li><li>
Collaborate cross-functionally to test and refine new features and processes</li></ul><h3 class="jobSectionHeader"><br>
<b>
What We're Looking For</b></h3><ul><li>
Experience in fintech with a solid understanding of payment infrastructure</li><li>
Experience using Intercom (or similar tools) to support users</li><li>
Strong written communication &mdash; you write with both warmth and precision</li><li>
You spot patterns, take ownership of improvements, and learn fast</li>
Comfortable following processes and challenging them when needed<br>
<li>
</li></ul><h3 class="jobSectionHeader"><b>
nsave Values</b></h3><ul><li><b>
Service &mdash; &quot;Mission First&quot;:</b> We put the mission, our customers, and our team above self.</li><li><b>
Urgency &mdash; &quot;Stay focused. Move fast&quot;:</b> We act with urgency and intention, concentrating on what matters most.</li><li><b>
Ownership &mdash; &quot;Act as an Owner&quot;:</b> We take responsibility for outcomes end-to-end.</li><li><b>
Standards &mdash; &quot;Pursue Excellence&quot;:</b> We hold ourselves to high personal standards and continuously improve.</li></ul><p></p><p><b><br>
Contractor Classification Notice:</b></p><p><i>
This role is offered on a freelance / independent contractor basis. Contractors are responsible for their own taxes, insurance, and statutory obligations.</i></p><p><i>
nsave is an equal opportunity organisation. We welcome applications from all backgrounds and do not discriminate on the basis of age, gender, ethnicity, religion, sexual orientation, disability, or any other protected characteristic.</i></p></div>

Customer Support Operations - EGYPT

DIGITAL FALCON

<p>Company Description</p><p>Digital Falcon is dedicated to helping individuals transform their bodies and lifestyles to be fit and healthy with just 20 minutes per week.</p><p>Role Description</p><p>This is a full-time on-site role for a Senior Call Center Specialist located in Alexandria, Egypt.</p><p>The Call Center Specialist will be responsible for providing customer support, communicating effectively with customers, delivering exceptional customer service in contact centers, and being computer literate in handling customer inquiries and issues.</p><p>Qualifications</p><ul><li>Customer Support and Customer Service skills</li><li>Strong Communication skills</li><li>Proficiency in Contact Centers operations</li><li>Computer Literacy in handling customer inquiries</li><li>Ability to multitask and prioritize tasks efficiently</li><li>Experience 2 to 3 years in a similar role.</li><li>English language proficiency B1.</li><li>Sales experience is a plus</li><li>Graduate only</li></ul><p>Job Types: Full-time, Permanent, Contract</p><p>Pay: E&pound;6,000.00 - E&pound;8,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you ready to start immediately ?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Location:</p><ul><li>Alexandria (Required)</li></ul><p>Work Location: In person</p>

Female sales agent

Paradise Inn Group

<div><div>We are looking to hire a commendable Executive Chef to manage our kitchen staff and resolve kitchen issues swiftly.<br>
<br>
<b>Position Overview:
</b></div><ul><li>The executive chef attracts and retains staff, maintains a cooperative relationship with team members, optimizes staff productivity, and serves as a replacement in team members' absence.</li><li>
You will train staff to use new recipes, cooking techniques, and equipment, and oversee cooks performing food preparation.</li><li>
You will oversee the delivery of food supplies, prepare special dishes, and supervise overall kitchen operations during dinner service.</li><li>
To ensure success you will ensure your team delivers high-quality, cost-effective dishes promptly. Top candidates are creative, service-oriented, and level-headed.</li><li>
Location: Alexandria, Egypt.</li></ul><div><br>
<b>
Company Overview:</b></div><div>
Our hotel chain is renowned for providing exceptional service and creating unforgettable experiences for our guests. With a strong commitment to excellence, we operate a network of luxury hotels in Alexandria, offering world-class amenities, exquisite dining options, and unparalleled comfort.</div><div><br>
<b>
Key Responsibilities:</b></div><ul><li>
Ensuring promptness, freshness, and quality of dishes.</li><li>
Coordinating cooks' tasks.
</li><li>Implementing hygiene policies and examining equipment for cleanliness.</li><li>
Designing new recipes, planning menus, and selecting plate presentations.</li><li>
Reviewing staffing levels to meet service, operational, and financial objectives.</li><li>
Hiring and training kitchen staff, such as cooks, food preparation workers, and dishwashers.</li><li>
Performing administrative tasks, taking stock of food and equipment supplies, and doing purchase orders.</li><li>
Setting and monitoring performance standards for staff.</li><li>
Obtaining feedback on food and service quality, and handling customer problems and complaints.</li></ul><div><br>
<b>
Benefits:</b></div><ul><li>
Attractive and competitive salary packages.</li><li>
Luxury accommodation for non-resident hires.</li><li>
Monthly performance-based bonuses.</li><li>
Private health insurance.</li><li>
Life insurance coverage.</li></ul><div></div><div><b><br>
Qualifications and</b> <b>Requirements:</b></div><ul><li>
5+ years of experience in a similar position.</li><li>
Advanced knowledge of food professional principles and practices.</li><li>
Proficient knowledge of human resources management.</li><li>
Excellent knowledge of BOH systems, ordering, and inventory.</li><li>
Excellent communication skills.</li><li>
Ability to meet deadlines.</li><li>
Available to work on-call, shifts, after hours, over weekends, and on public holidays.</li></ul><div><br>
<b>
Note</b>: Only shortlisted candidates will be contacted for further evaluation.</div><div></div><div><br>
Join our exceptional team and be part of an organization that values talent, growth, and excellence in the hospitality industry. Apply now and embark on a rewarding career journey with us.</div><br>
<b>
About Paradise Inn Group:</b><p><br>
Luxury hotel Dating back to the early 20th century, this historic hotel is right on Alexandria&rsquo;s waterfront where breakfast can be enjoyed on the rooftop terrace with panoramic Corniche views.Accommodations: The hotels have 5 room categories, All Rooms are fully renovated and decorated with Luxurious Fabrics: Standard, Deluxe, Superior, Junior Suite, and Royal Suite.Amenities: Coffee tray, Satellite Tv, Free Wi-Fi, Daily newspapers, Mini bar, Private bathroom, Toiletries kit, Sippers, Hair dryer, and a Balcony.Facilities: 24 hours room service, Laundry, Dry cleaning, 24 hours security, Valet parking.Halls: Queen Elizabeth, Prince of Wales, King EdwardOutlets: Blue harbor Cafe &amp; Restaurant - Skyroof Rooftop LoungeLocations: The hotel is situated a 2-minute walk from the El Raml Train Station and the sandy beaches. The library of Alexandria is 1.5 km away, located 1 km from Constantine Cavafy Museum, 2 km from the Opera, 2 km from Qaitbait CitadelNear to The Central Bank of Egypt, Embassies and Consulates, Tourist Organizations, 24 mins / 8 km to City Centre Alexandria.</p></div>

Executive Chef

ArtRewards

<p><b>Location: Alexandria, Egypt (Remote)</b></p><p><b>About the Role</b></p><p>ArtRewards Online Art Gallery is looking for a creative Social Media Content Creator to manage and grow our social media presence. This is a content creation role, not a graphic design position. We are looking for someone who can think creatively, take initiative, and turn ideas into engaging content that connects with our audience.</p><p><b>Key Responsibilities</b></p><ul><li>Create engaging content for Instagram, Facebook, TikTok, and other social platforms.</li><li>Plan and maintain a consistent content calendar.</li><li>Research competitors and social media trends to generate fresh content ideas.</li><li>Develop creative campaigns that increase engagement and grow our online community.</li><li>Write compelling captions and short-form copy.</li><li>Monitor content performance and continuously improve results.</li></ul><p><b>Requirements</b></p><ul><li>Proven experience creating content for social media.</li><li>Creative mindset with excellent storytelling skills.</li><li>Strong understanding of social media trends and audience engagement.</li><li>Ability to analyze competitors and identify content opportunities.</li><li>Self-motivated, proactive, and able to take initiative.</li><li>Good English communication skills.</li><li>Familiarity with Canva or Photoshop is a plus, but graphic design is not the focus of this role.</li><li>Based in Alexandria and available for on-site work if needed.</li></ul><p><b>To Apply:</b> Send your CV and portfolio (or examples of social media work).</p><p>Pay: E&pound;6,000.00 - E&pound;8,000.00 per month</p><p>Work Location: Hybrid remote in Alexandria (الإسكندرية)</p>

Social Media Content Creator

Aramex International L. L. C.

<div><div><div><div><div>Posting Start Date: 6/24/26
</div></div></div></div><div><div><div><div>
<div><div><div><h2 class="jobSectionHeader"><b>Purpose of the Job</b></h2>
</div><div><div>
The Freight Operations Team Member at Aramex is responsible for supporting the efficient and timely movement of goods across various logistics channels. This role ensures the smooth coordination of freight shipments, from pick-up to delivery, while adhering to company and regulatory standards. The individual will work closely with other team members, carriers, and vendors to ensure accurate, on-time, and cost-effective transportation.</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2>
</div><div><ul><li>Arrange with the customer for pre-alerts and review documents before starting the clearance process.</li>
<li>Follow up with vendors and update the customer via phone and email.</li>
<li>Prepare daily updates using Excel to share reports with customers.</li>
<li>Use the Aramex CargoWise system to update and create new shipments.</li>
<li>Contact truckers for transportation, arrange the required reports, and collect their invoices.</li>
<li>Close shipments by issuing a job costing sheet along with the related receipts.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Job Requirements - Experience and Education</b></h2>
</div><div><ul><li>Fresh graduates holding a Bachelor's degree or equivalent are encouraged to apply.</li>
<li>Very good command of the English language.</li>
<li>Proficiency in Microsoft Office, especially Excel, is highly required.</li>
<li>Excellent communication skills.</li>
<li>Detail-oriented with strong time-management skills, and ability to handle multiple tasks.</li>
<li>Work location: Alexandria</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Leadership Behaviors</b></h2>
</div><div><div>Building Outstanding Teams</div><div>
Setting a clear direction</div><div>
Simplification</div><div>
Collaborate &amp; break silos</div><div>
Execution &amp; Accountability</div><div>
Growth mindset</div><div>
Innovation</div><div>
Inclusion</div><div>
External focus</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Skills</b></h2></div></div></div></div></div></div></div></div><div></div>

Freight Admin Executive

Pinerium

<div>
 <p>
  <strong>
   Pinerium
  </strong>
  is seeking a highly organized, proactive, and professional
  <strong>
   Executive Assistant to Founder &amp; CEO
  </strong>
  to support executive operations, strategic coordination, business follow-up, and day-to-day management activities.
  <br/>
 </p>
 <p>
  This role is responsible for managing executive schedules, coordinating meetings, tracking action items, preparing reports, facilitating communication across departments, and ensuring effective execution of priorities and management decisions.
  <br/>
 </p>
 <p>
  The ideal candidate will possess exceptional organizational skills, strong communication abilities, excellent attention to detail, and the ability to manage multiple responsibilities in a dynamic and fast-paced business environment.
  <br/>
  <br/>
 </p>
 Key Responsibilities
 <br/>
 <br/>
 Executive Office Management
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Manage the Founder &amp; CEO calendar, appointments, meetings, and daily priorities.
   <br/>
  </li>
  <li>
   Coordinate internal and external meetings, presentations, and executive engagements.
   <br/>
  </li>
  <li>
   Organize travel arrangements, business logistics, and executive schedules when required.
   <br/>
  </li>
  <li>
   Ensure effective time management and prioritization of executive activities.
   <br/>
  </li>
  <li>
   Maintain executive records, confidential documents, and business correspondence.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Meeting Coordination &amp; Follow-Up
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Prepare meeting agendas and required supporting materials.
   <br/>
  </li>
  <li>
   Attend meetings when required and prepare Minutes of Meeting (MoM).
   <br/>
  </li>
  <li>
   Track action items and ensure timely completion by assigned stakeholders.
   <br/>
  </li>
  <li>
   Follow up with departments and management teams regarding pending tasks and commitments.
   <br/>
  </li>
  <li>
   Monitor progress and provide regular status updates to the Founder &amp; CEO.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Communication &amp; Executive Support
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Draft professional emails, letters, reports, and executive communications.
   <br/>
  </li>
  <li>
   Act as a coordination point between the Founder &amp; CEO and internal departments.
   <br/>
  </li>
  <li>
   Facilitate communication with customers, partners, vendors, and stakeholders when required.
   <br/>
  </li>
  <li>
   Maintain professionalism, confidentiality, and business etiquette in all communications.
   <br/>
  </li>
  <li>
   Support executive decision-making through accurate information gathering and coordination.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Reporting &amp; Documentation
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Prepare executive reports, summaries, dashboards, and presentations.
   <br/>
  </li>
  <li>
   Maintain organized documentation, records, and executive files.
   <br/>
  </li>
  <li>
   Support the preparation of management reports and business reviews.
   <br/>
  </li>
  <li>
   Ensure proper documentation of meetings, decisions, and follow-up activities.
   <br/>
  </li>
  <li>
   Assist in developing executive documentation, policies, and operational procedures.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Business Coordination &amp; Administration
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Coordinate activities across departments to ensure alignment with management priorities.
   <br/>
  </li>
  <li>
   Support recruitment activities, interviews, and management-related coordination.
   <br/>
  </li>
  <li>
   Assist in organizing management meetings, company events, and strategic initiatives.
   <br/>
  </li>
  <li>
   Monitor administrative and operational activities assigned by management.
   <br/>
  </li>
  <li>
   Identify follow-up gaps and support continuous improvement initiatives.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Requirements
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor's Degree in Business Administration, Management, Commerce, or a related field.
   <br/>
  </li>
  <li>
   3&ndash;5 years of experience in Executive Assistance, Administration, Coordination, Operations Support, or similar roles.
   <br/>
  </li>
  <li>
   Excellent organizational and multitasking abilities.
   <br/>
  </li>
  <li>
   Strong communication and interpersonal skills.
   <br/>
  </li>
  <li>
   Excellent English communication skills, both written and verbal.
   <br/>
  </li>
  <li>
   Strong attention to detail and follow-up discipline.
   <br/>
  </li>
  <li>
   Ability to manage multiple priorities and deadlines efficiently.
   <br/>
  </li>
  <li>
   Proficiency in Microsoft Office applications.
   <br/>
  </li>
  <li>
   Familiarity with Zoho applications is a plus.
   <br/>
  </li>
  <li>
   Experience using AI productivity tools such as ChatGPT, Copilot, or similar platforms is an advantage.
   <br/>
  </li>
  <li>
   Ability to handle confidential information professionally.
   <br/>
  </li>
  <li>
   Candidate must have their own laptop.
   <br/>
  </li>
  <li>
   Must be a non-smoker (all types).
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Benefits
 <br/>
 <br/>
 <ul>
  <li>
   Competitive salary and career growth opportunities.
   <br/>
  </li>
  <li>
   Direct exposure to executive leadership and strategic business operations.
   <br/>
  </li>
  <li>
   Opportunity to work closely with the Founder &amp; CEO.
   <br/>
  </li>
  <li>
   Collaborative and professional work environment.
   <br/>
  </li>
  <li>
   Continuous learning and development opportunities through Pinerium Academy.
   <br/>
  </li>
  <li>
   Exposure to business management, operations, recruitment, commercial activities, and strategic planning.
   <br/>
  </li>
  <li>
   Career growth path into CEO Office Management, Operations Management, or Chief of Staff roles.
   <br/>
  </li>
 </ul>
</div>


Executive Assistant to Founder & CEO

Eshratex Spinning S.A.E

<p>We are seeking a highly experienced, proactive, and detail-oriented Industrial Facility Engineering Manager with <strong>Maintenance Background</strong>  to oversee the daily operations and maintenance of our Factory at Borg Al Arab. The ideal candidate will be responsible for ensuring a safe, efficient, and well-maintained environment for all occupants and assets, playing a critical role in supporting our business operations and employee well-being.</p><p> </p><p><i><strong>Key Responsibilities:</strong></i></p><p><i><strong>1) Operations &amp; Maintenance Management</strong></i></p><p><i><strong>2)Vendor &amp; Contractor Management</strong></i></p><p><i><strong>3) Budgeting &amp; Cost Control</strong></i></p><p><i><strong>4) Health, Safety &amp; Compliance</strong></i></p><p><i><strong>5)Utilities &amp; Resource Management</strong></i></p><p><i><strong>6)Stakeholder Communication</strong></i></p><p><i><strong>7) Asset Management</strong></i></p><p> </p><p><strong>Qualifications and Requirements:</strong></p><p> </p><ul><li>Bachelor's degree in  Engineering (Mechanical, Electrical, Civil)</li><li><strong>Minimum of 10-15 years of progressive experience at domain facility management, operations, or property management, preferably in a [Textile industry, e.g., corporate, manufacturing, industrial] environment.</strong></li><li>Strong knowledge of building systems (HVAC, electrical, plumbing, fire safety) and maintenance best practices.</li><li>Demonstrated experience in vendor management, contract negotiation, and budget management.</li><li>In-depth understanding of Egyptian health, safety, and building regulations.</li><li>Excellent leadership, communication (written and verbal in Arabic and English), and interpersonal skills.</li><li>Strong problem-solving abilities and a proactive approach to facility issues.</li></ul>

Industrial Facility Manager Maintenance Background

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