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Sutherland

<div></div><div><div><div><div><div><div>Contract Type:</div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div>Location:</div></div>
</div><div><div><div>Alexandria - Alexandria Governorate
</div></div></div></div></div><div><div><div><div><div>Date Published:</div></div>
</div><div><div><div>04-27-2026</div></div>
</div></div></div><div><div><div><div><div>Job ID:</div></div>
</div><div><div><div>REF40053V</div></div>
</div></div></div><div></div><div><div><div>Company Description:
Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worldwide.
With a strong emphasis on digital engineering services, we deliver innovative technologies and business process excellence, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of 363 independent inventions, including 250 AI-based solutions with patents in key technologies that continuously enhance business operations and transform user experiences.
Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless &quot;as-a-service&quot; model, enabling rapid innovation and supporting sustainable business growth.
</div><div>Job Description:
This is a full-time on-site role located in Alexandria for a Customer Service Specialist. In this role, the Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction.
Your day-to-day responsibilities will include:
 <ul><li>Handling customer interactions with efficiency and empathy.</li>
 <li>️ Providing tailored solutions to meet customer needs.</li>
 <li>Ensuring a positive customer experience through effective communication and professional phone etiquette.</li>
</ul>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!
</div><div>Qualifications:
 We&rsquo;re Hiring Talented People! 
 
Fresh Grads &amp; Dropouts are welcome to apply! 
 What we&rsquo;re looking for:
✅ Fluency in English is a MUST! (B2/C1 level) 
✅ Strong skills in Customer Service &amp; Customer Support 
 
✅ Proven ability to enhance Customer Satisfaction &amp; Customer Experience 
 
✅ Problem-solving, active listening, &amp; attention to detail 
 
✅ Experience in a customer-facing role and familiarity with CRM tools is a plus! ️ 
✅ Flexibility with night &amp; overnight shifts is essential 
✅ Proficiency in professional phone etiquette &amp; communication techniques is a plus 
 If you&rsquo;re passionate about making a difference and love helping customers, we want YOU! 
</div><div>Additional Information:
All your information will be kept confidential according to EEO guidelines.</div></div></div></div>

Work wonders 

Job Title: Customer Service RepresentativeCompany: VOD UKLocation: HybridJob Type: Full-timeAbout Us:LEO Trading Agency is excited to announce a new opportunity for International Account Advisors to join VOD UK's team!Job Description:We're seeking highly motivated and customer-focused individuals to join our team as International Account Advisors. As an International Account Advisor, you will be responsible for receiving calls from the UK and providing exceptional customer service.Job Details:- Receiving calls from the UK- Hybrid job (2 days on-site, 3 days remote)- PC or laptop will be provided- Grads only - C1 English speakersTraining:- Duration: 1 month- Fixed morning shift- Location: Online (fully paid)Working Hours:- 8 working hours with an hour break- Rotational shifts- Rotational weekend (2 days)- No overnight shift (earliest shift starts at 8 AM, and latest shift ends at 11 PM)Benefits:- Salary: 20k gross- Social Insurance (from day one)- Medical Insurance (after training)- Connectivity Allowance (650 LE) -TransportationHow to Apply:If you're a motivated and customer-focused individual looking for a new challenge, please text 01013282103 to apply!#JobOpening #InternationalAccountAdvisor #CustomerService #HybridJob #CareerOpportunity #VODUK #LEOTradingAgencyJob Type: Full-timePay: From E&pound;13,000.00 per monthWork Location: In person

Customer Service Representative

Concentrix

<div>
 
 
 Company Description
 
 
 
 
 
 
 Concentrix is a global leader in technology and services, empowering some of the world's most prominent brands to thrive today and in the future. With a blend of human-centric approach and tech-driven solutions, Concentrix designs, builds, and implements end-to-end business solutions at scale. The company is known for its innovative strategies and dedication to delivering exceptional customer experiences. Joining Concentrix means being part of a forward-thinking organization focused on excellence and innovation.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 
 This is a full-time, on-site role for a Call Center Representative based in Alexandria, Smouha - Matajer Mall. The Call Center Representative will be responsible for handling customer inquiries, providing support, and ensuring customer satisfaction. Daily responsibilities include assisting customers with questions or concerns, resolving issues, and adhering to company policies and procedures. The role requires maintaining professionalism and effective communication, ensuring high-quality service at all times.
 
 
 
 
 
 
 Candidate Requirements
 
 
 
 
 
 
 University graduate
 
 
 English level B2 or above
 
 
 No commitments for the first 6 months
 
 
 Willing to work rotational shifts, including:
 
 
 Morning shifts
 
 
 Night shifts
 
 
 Overnight shifts
 
 
 Fast/Good typing skills
 
</div>

Call Center Representative

<div>
 
 🚨 Immediate Hiring: Customer Service Representative (CS1)
 
 
 
 
 
 📍 Alexandria, Egypt
 
 
 
 
 
 We&rsquo;re currently looking for Customer Service Representatives to join our team immediately. If you're ready to start right away and grow your career in a dynamic environment, this opportunity is for you.
 
 
 
 
 
 💼 What we offer:
 
 
 &bull; Competitive salary: 22,000 EGP Gross
 
 
 &bull; Transportation provided
 
 
 &bull; Medical &amp; Social Insurance
 
 
 
 
 
 📌 Job Requirements:
 
 
 &bull; University graduates only
 
 
 &bull; Available for immediate joining
 
 
 &bull; Ability to work fully on-site
 
 
 &bull; Flexibility to work night &amp; overnight shifts
 
 
 
 
 
 
 
 
 If you're interested and meet the criteria, feel free to reach out directly via WhatsApp: 01040034828 or apply directly through the form
 
</div>

Forsa Connect

Apply Now Directly:https://forsaconnect.com/job/78Position: Customer Service Representative Location: Alexandria, EgyptYou have 6+ months of real cold calling / telesales experience * You know how to handle rejection and keep pushing * You can confidently turn conversations into conversions * You&rsquo;re driven by targets, commissions, and growthJob Type: Full-timeWork Location: In person

Customer Service Representative FC78

Aujan Coca-Cola Beverages Company (ACCBC)

<div>
 
 
 Job Title:
 
 Sales Supervisor
 
 
 
 Reports To:
 
 Sales Manager
 
 
 
 Business Unit:
 
 ACCBC &ndash; Egypt
 
 
 
 Function:
 
 Sales &amp; Commercial
 
 
 
 Location:
 
 East Alexandria, Egypt
 
 
 
 Grade:
 
 TBC
 
 
 
 
 
 
 Job Purpose
 
 
 
 To achieve monthly sales targets across an assigned area in Egypt by leading, developing, and motivating a field sales team, ensuring disciplined daily execution, effective customer engagement, and full compliance with ACCBC sales, credit, collection, and HR policies.
 
 
 
 
 
 
 Operating Context
 
 
 
 The Sales Supervisor operates within ACCBC&rsquo;s Egypt commercial operations, managing a team of sales representatives across an assigned area. The role operates within the following context:
 
 <ul>
 <li>
 
 Field Sales Execution:
 
 The role is accountable for daily sales execution across a defined geographic area, requiring hands-on supervision of sales representatives, outlet-by-outlet performance tracking, and real-time resolution of field challenges.
 </li>
 <li>
 
 Traditional Trade Environment:
 
 Egypt&rsquo;s fragmented traditional trade environment requires consistent route planning, journey plan adherence, and proactive customer relationship management across a high-volume outlet base.
 </li>
 <li>
 
 Policy &amp; Compliance Framework:
 
 All commercial activities must comply with ACCBC&rsquo;s Credit Policy, Collection Policy, Sales Policies, Logistics Policies, Code of Conduct, and HR Policies.
 </li>
 <li>
 
 Egyptian Labour Law Compliance:
 
 The role is governed by Egyptian Labour Law and ACCBC HR Policy for all people management activities including discipline, leave, grievances, and onboarding.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Key Roles and Responsibilities
 
 
 
 
 A. Sales Target Achievement
 
 
 
 &bull; Agree on sales, prices, contracts, and payment terms with customers in line with ACCBC Credit and Collection Policy.
 
 
 &bull; Promote new products and special deals to the assigned customer base, maximising volume and distribution opportunities.
 
 
 &bull; Overcome customer objections through structured negotiation and solution-oriented engagement.
 
 
 &bull; Monitor each sales representative&rsquo;s daily target achievement against plan and take corrective action where required.
 
 
 &bull; Ensure both qualitative and quantitative monthly targets are achieved across the assigned area.
 
 
 
 B. Daily Sales Team Meeting &amp; Planning
 
 
 
 &bull; Open the daily sales team meeting with a review of the previous day&rsquo;s results by sales person, by outlet, and by KPI.
 
 
 &bull; Communicate and agree daily targets by sales person, by outlet, and by KPI.
 
 
 &bull; Discuss and agree the action plan for each sales representative for the day ahead.
 
 
 &bull; Coach and resolve operational challenges raised by the team during the daily briefing.
 
 
 &bull; Secure each team member&rsquo;s commitment to their daily sales targets before deployment.
 
 
 &bull; Check the cleanliness and presentation of team uniforms before the start of the day.
 
 
 &bull; Ensure all team members have their Playbook, completed daily plans, and Journey Plans before leaving.
 
 
 &bull; Motivate the team and reinforce a positive, results-focused energy at the start of each working day.
 
 
 
 C. Reporting &amp; Sales Intelligence
 
 
 
 &bull; Provide regular feedback on sales trends, customer behaviour, and market developments to the Sales Manager.
 
 
 &bull; Complete all reporting requirements accurately and within agreed timelines, including daily sales reports and KPI submissions.
 
 
 &bull; Analyse area performance data and share structured insights with the Sales Manager to support commercial planning.
 
 
 
 D. Responsibilities, Planning &amp; Compliance
 
 
 
 &bull; Develop and apply self-learning to continuously improve personal and team commercial effectiveness.
 
 
 &bull; Demonstrate sound decision-making in field situations and escalate decisions outside authority to the Sales Manager.
 
 
 &bull; Implement and enforce ACCBC compliance standards across all team activities and customer interactions.
 
 
 &bull; Recruit capable team members in line with ACCBC hiring standards and role requirements.
 
 
 &bull; Comply fully with the ACCBC onboarding process for all new team members joining the area.
 
 
 
 E. Continuous Improvement &amp; Team Development
 
 
 
 &bull; Apply root cause analysis (RCA) methodology to resolve recurring performance issues or field challenges.
 
 
 &bull; Conduct regular performance and development reviews with each sales representative, providing structured feedback and coaching.
 
 
 &bull; Develop the capabilities of team members through on-the-job coaching, feedback, and targeted development actions.
 
 
 
 F. Leadership &amp; Team Motivation
 
 
 
 &bull; Build, lead, and develop a highly motivated, results-oriented sales team across the assigned area.
 
 
 &bull; Prepare the team to adapt to market changes, commercial priorities, and business direction shifts.
 
 
 &bull; Recognise and reward individual and team achievements, maintaining high engagement and positive team morale.
 
 
 
 G. People Management &amp; HR Compliance
 
 
 
 &bull; Handle team grievances professionally and in line with ACCBC HR Policy and Egyptian Labour Law.
 
 
 &bull; Apply disciplinary measures as required, following ACCBC HR Policy and Egyptian Labour Law procedures at all times.
 
 
 &bull; Manage team member leave cycles, ensuring operational continuity across the area is maintained.
 
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 
 Sales Performance
 
 
 
 &bull; Monthly sales volume and value vs target &ndash; qualitative and quantitative targets achieved
 
 
 &bull; Distribution coverage vs plan across assigned area
 
 
 &bull; New product and promotional deal sell-in rate
 
 
 
 Team Execution
 
 
 
 &bull; Daily meeting conducted and documented &ndash; 100% adherence
 
 
 &bull; Journey plan compliance rate across the sales team
 
 
 &bull; Sales representative daily target achievement rate vs plan
 
 
 
 Reporting &amp; Compliance
 
 
 
 &bull; Daily sales reports submitted on time with zero missing submissions
 
 
 &bull; Zero ACCBC policy or compliance breaches across the team
 
 
 &bull; Onboarding and HR compliance adherence for all new team members
 
 
 
 
 
 
 Required Experience and Qualifications
 
 
 
 
 Minimum Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in Commerce, Business Administration, or a related field.
 
 
 &bull; Valid driving licence is required.
 
 
 &bull; Excellent written and verbal English language skills.
 
 
 &bull; Knowledge of Egypt market dynamics and Egyptian Labour Law.
 
 
 
 Minimum Experience
 
 
 
 &bull; Minimum 5 years of sales experience in FMCG, with at least 1 year in a supervisory role.
 
 
 &bull; Demonstrated track record of achieving sales targets in a field sales environment.
 
 
 &bull; Experience in the GCC market is an advantage.
 
 
 
 Knowledge and Skills
 
 
 
 
 Functional Skills:
 
 
 
 &bull; Building Effective Customer Relationships
 
 
 &bull; Operational Excellence in Planning and Delivery
 
 
 &bull; Understanding the Business Internally and Externally
 
 
 &bull; Identifying Winning Sales Opportunities
 
 
 &bull; Understanding Financials (Commercial Financials)
 
 
 &bull; Negotiating Win-Win Solutions
 
 
 &bull; Executing Effective Sales Plans
 
 
 &bull; Outlet Activation
 
 
 &bull; Handling Objections
 
 
 
 ACCBC Behaviours:
 
 
 
 &bull; Customer Focus
 
 
 &bull; Effective Communication
 
 
 &bull; Positive Relationships
 
 
 &bull; Sense of Urgency
 
 
 &bull; Discipline
 
 
 &bull; Accountability
 
 
 &bull; Learning
 
 
 &bull; Agility
 
 
 &bull; Initiative
 
 
 
</div>

Sales Supervisor – (East Alexandria)

البنك التجاري الدولي

<div></div><div><div>Description<div></div> 
Job PURPOSE:

To promote the growth of CIB market, share through selling a value-adding financial products and services to achieve the set objectives and applying superior quality service to maintain and enhance CIB image. In addition to build and maintain relationship with existing &amp; potential customers and handle all their requests/instructions effectively to provide competitive customer service.

KEY ACCOUNTABILITIES

Sales &amp; Service

1. Provide customers with basic information on all Bank&rsquo;s products/services to increase Customer awareness &amp; ensure a high level of quality service.

2. Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in, relationship building and depending of existing customer base and companies as well as new to bank clients in a transparent &amp; ethical way

3. Handle all account opening &amp; it&rsquo;s related operations process including system input &amp; data entry.

4. Track customers&rsquo; inflows and outflows and contact customers to seek information on reasons for unexpected patterns/behaviours to maintain better -quality service level and meet set budgets.

5. Ensure that every customer interaction is conducted as a superior service experience and in line with the defined CIB customer experience standards TAT and bank service indicators (including wait time, telephone timeliness, reply to customer queries and messages etc.)

6. Handle customers&rsquo; queries and complaints and ensure effective closure of complaints within the set TAT&amp; SLA to reach customer satisfaction and loyalty

Reporting &amp; Communication

7. Prepare the daily sales report (DSR) including sales activities and call reports, share it with supervisor and branch head to track sales performance achievement versus budget and work on alternative plans when needed

8. Respond positively and diligently to colleagues and coordinate and communicate effectively with branch staff support units to ensure that customers&rsquo; requests are processed timely and efficiently

9. Introduce and promote alternate channels to customers to reduce traffic in branches to support achieving the digital offloading strategy

10. Report any possible frauds and risks and provide customer feedback to direct supervisor to maintain high level of control

11. Receive all relevant customer requests related to cheque book, credit &amp; debit cards, TDs, CDs..etc. check their validity and send to related departments for completion

Policies, Processes and Procedures

12. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

Day-to-day Operations

13. Implement the day-to-day operations assigned for the Branch to ensure compliance with the established standards and procedures

Compliance

14. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks<div> 
</div></div><div>
Qualifications<div></div> 
Qualifications &amp; Experience
<ul><li>Bachelor&rsquo;s degree of commerce, business administration, accounting or its equivalent</li></ul>

Minimum 0 &ndash; 1 years of experience
<ul><li>Knowledge of all retail banking products and services is an asset</li></ul>

Skills
<ul><li>Excellent command of English &amp; Arabic Languages</li></ul>
<ul><li>Communication skills</li></ul>
<ul><li>Customer and service oriented</li></ul>
<ul><li>Working under pressure</li></ul>
<ul><li>High sense of control</li></ul><div> 
</div></div><div>
Primary Location: Egypt-Alexandria-NEW ALAMEIN BRANCH</div><div>
Work Locations: NEW ALAMEIN BRANCH</div><div>
Job: Front Liner</div><div>
Organization: RETAIL &amp; COMMERCIAL BANKING</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

PERSONAL BANKER - Alexanderia & Alamien Areas

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Customer Service Representative FC78

Sales Supervisor – (East Alexandria)

PERSONAL BANKER - Alexanderia & Alamien Areas