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alexandria cabin crew opportunities (dubai based, relocation provided) Jobs in Alexandria

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customer service representative Jobs in Alexandria

customer service representative

customer service specialist egypt

AMIDEAST, Inc.

<div>COMPANY DESCRIPTION

Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we provide programs and services that improve educational opportunity and quality, expand access to U.S. study, empower youth and women, strengthen local institutions, and develop language and professional skills for success in the global economy. Headquartered in Washington, D.C., Amideast operates offices in 11 countries in the MENA region. For more information, visit us at www.amideast.org.

POSITION DESCRIPTION

The Customer Service Specialist is the focal point of Amideast, serving customers&rsquo; needs and selling Amideast services. The Customer Service Specialist handles walk-ins applying Amideast policy and regulations and offers a professional service to elevate customer experience at Amideast and sell Amideast services. S/he provides customers assistance, receives their requests, and carries the necessary steps to fulfil those requirements. The Customer Service Specialist is accountable for courses/tests preparation registrations, books inventory and sales, and informing customers of all Amideast offerings where appropriate. The incumbent of the position will be responsible for achieving the department monthly sales targets as assigned by the direct supervisor.

RESPONSIBILITIES
<ul>
<li>Maintain a high level of a professional and cordial attitude dealing with customers</li>
<li>Respond to a variety of customers&rsquo; requests through offering accurate information and services</li>
<li>Work on the existing software CRM tool and achieve high level of accuracy for use</li>
<li>Maintain data and updates of existing shared sheets</li>
<li>Promote and sell Amideast offerings for walk-ins where appropriate</li>
<li>Answer calls, send emails, and whatsapp/SMS to achieve customer service sales targets</li>
<li>Sustain Amideast services offered according to policies and regulations</li>
<li>Suggest improvements in the quality of services offered to suit customers&rsquo; needs</li>
<li>Maintain data entry per business requirements</li>
<li>Issue various vouchers through CRM registration and paperwork</li>
<li>Involve in report writing through gathering necessary data</li>
<li>Perform a data analysis when needed</li>
<li>Participate in different training courses and meetings to enhance the quality of information given</li>
<li>Reviews and submits certification and accreditation requests per process for Alex candidates</li>
<li>Performs back office tasks related to Alex candidates, Proclass registrations, courier, reporting</li>
<li>Maintain a team-focused environment with CS colleagues and perform tasks assigned by the supervisor accurately</li>
<li>Coordinate with different departments per CS department processes</li>
<li>Perform EL class visits per schedule assigned by the supervisor and provide accurate feedback
</li><li>Retain candidates for the following rounds during class visits as a KPI for performance evaluation</li>
<li>Approach Placement test takers register in various Amideast offerings and achieve a high registration rate as a KPI for performance evaluation</li>
<li>Handles cash and manual swipe payments and reconciles cash daily with Finance</li>
<li>Assisting in social media campaigns, promotions, and collaborations that drive sales and brand visibility</li>
<li>Creating engaging and informative posts, images, and videos tailored to JD's audience across platforms like Instagram, Twitter, Facebook, and TikTok</li>
<li>Responding to comments, messages, and mentions to maintain a positive, interactive relationship with online customers</li>
<li>Working closely with the marketing and sales teams to align social media efforts with larger campaigns and promotional strategies
QUALIFICATIONS
 </li><li>Required:
</li><li>Bachelor&rsquo;s degree</li>
<li>2-3 years of working experience in a related field</li>
<li>Customer service and call center background</li>
<li>Outbound sales and upselling experience is an asset.
</li><li>Proficiency in computer skills, Microsoft Office (Word, PowerPoint, Outlook and others)
</li><li>Strong Excel experience and reporting</li>
<li>Possess strong decision making and problem-solving technique</li>
<li>Acquire time management, and multi-task skills with an ability to prioritize responsibilities</li>
<li>Attentive to details and possession of ownership responsibilities</li>
<li>Handle difficult situations independently and/or as a part of a team</li>
<li>Maintain a knowledgeable background in different services
Preferred:
</li><li>Professional Certifications (optional)
</li><li>Working the Evening shift occasionally</li>
<li>Double shift required in case of events, absences, leaves, and extreme workloads</li>
<li>TOEIC score of 700 or equivalent</li>
</ul>
The physical demands and work environment that have been described is representative of those employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee&rsquo;s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.

Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.</div>

Customer Service Specialist (Egypt)

البنك التجاري الدولي

<div></div><div><div>Description<div></div> 
Job PURPOSE:

To promote the growth of CIB market, share through selling a value-adding financial products and services to achieve the set objectives and applying superior quality service to maintain and enhance CIB image. In addition to build and maintain relationship with existing &amp; potential customers and handle all their requests/instructions effectively to provide competitive customer service.

KEY ACCOUNTABILITIES

Sales &amp; Service

1. Provide customers with basic information on all Bank&rsquo;s products/services to increase Customer awareness &amp; ensure a high level of quality service.

2. Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in, relationship building and depending of existing customer base and companies as well as new to bank clients in a transparent &amp; ethical way

3. Handle all account opening &amp; it&rsquo;s related operations process including system input &amp; data entry.

4. Track customers&rsquo; inflows and outflows and contact customers to seek information on reasons for unexpected patterns/behaviours to maintain better -quality service level and meet set budgets.

5. Ensure that every customer interaction is conducted as a superior service experience and in line with the defined CIB customer experience standards TAT and bank service indicators (including wait time, telephone timeliness, reply to customer queries and messages etc.)

6. Handle customers&rsquo; queries and complaints and ensure effective closure of complaints within the set TAT&amp; SLA to reach customer satisfaction and loyalty

Reporting &amp; Communication

7. Prepare the daily sales report (DSR) including sales activities and call reports, share it with supervisor and branch head to track sales performance achievement versus budget and work on alternative plans when needed

8. Respond positively and diligently to colleagues and coordinate and communicate effectively with branch staff support units to ensure that customers&rsquo; requests are processed timely and efficiently

9. Introduce and promote alternate channels to customers to reduce traffic in branches to support achieving the digital offloading strategy

10. Report any possible frauds and risks and provide customer feedback to direct supervisor to maintain high level of control

11. Receive all relevant customer requests related to cheque book, credit &amp; debit cards, TDs, CDs..etc. check their validity and send to related departments for completion

Policies, Processes and Procedures

12. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

Day-to-day Operations

13. Implement the day-to-day operations assigned for the Branch to ensure compliance with the established standards and procedures

Compliance

14. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks<div> 
</div></div><div>
Qualifications<div></div> 
Qualifications &amp; Experience
<ul><li>Bachelor&rsquo;s degree of commerce, business administration, accounting or its equivalent</li></ul>

Minimum 0 &ndash; 1 years of experience
<ul><li>Knowledge of all retail banking products and services is an asset</li></ul>

Skills
<ul><li>Excellent command of English &amp; Arabic Languages</li></ul>
<ul><li>Communication skills</li></ul>
<ul><li>Customer and service oriented</li></ul>
<ul><li>Working under pressure</li></ul>
<ul><li>High sense of control</li></ul><div> 
</div></div><div>
Primary Location: Egypt-Alexandria-NEW ALAMEIN BRANCH</div><div>
Work Locations: NEW ALAMEIN BRANCH</div><div>
Job: Front Liner</div><div>
Organization: RETAIL &amp; COMMERCIAL BANKING</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

PERSONAL BANKER - ZAYED & OCTOBER AREA

All for One Egypt

<div>
 
 
 Education &amp; Knowledge Management Specialist
 
 
 
 
 
 
 
 We aim to support our customers in the best possible way in mastering the challenges of digitalization. To achieve this sustainably with our growing team, we rely on strong knowledge management and modern education approaches that make knowledge available in a structured, accessible, and target-group-oriented way.
 
 
 In your role, you will actively shape the setup, further development, and use of our knowledge and learning landscape &ndash; organizationally, conceptually, and from a tooling perspective.
 
 
 
 
 
 
 What makes your job exciting:
 
 
 <ul>
 <li>
 
 Meaningful design work
 
 : You actively develop our knowledge management and education formats and contribute to making knowledge sustainably available within the organization.
 </li>
 <li>
 
 Variety:
 
 You work at the interface of knowledge management, learning/enablement, internal collaboration, and digital tools.
 </li>
 <li>
 
 High impact:
 
 You help to systematically capture knowledge from projects, customer work, and internal processes and make it usable for different target groups.
 </li>
 <li>
 
 Collaboration on equal footing:
 
 You work closely with consulting, development, customer care, sales, and other departments.
 </li>
 <li>
 
 Modern environment
 
 : You contribute ideas on how content, structures, and formats can be designed in a modern, intuitive, and scalable way.
 </li>
 </ul>
 
 
 
 
 
 
 Your Talents:
 
 
 <ul>
 <li>
 You have a completed degree in business administration, business informatics, education, communication studies, media studies, or a comparable qualification.
 </li>
 <li>
 You have initial to several years of practical experience in knowledge management, learning/enablement, content management, or digital knowledge platforms.
 </li>
 <li>
 You are passionate about digitalization, innovative tools, and modern forms of knowledge transfer.
 </li>
 <li>
 You have a good understanding of processes in a technology-driven or consulting-oriented environment.
 </li>
 <li>
 Confident use of MS Office is second nature to you.
 </li>
 <li>
 Ideally, you already have experience working with knowledge management tools, wikis, learning platforms, or collaboration tools.
 </li>
 <li>
 You work in a structured, independent, and solution-oriented manner.
 </li>
 <li>
 You have strong communication skills and can collaborate confidently with a wide range of stakeholders.
 </li>
 <li>
 You have a good sense for presenting complex content in a clear, user-friendly way.
 </li>
 </ul>
 
 
 Nice to have
 
 
 <ul>
 <li>
 Experience with Confluence, SAP SuccessFactors, or comparable systems
 </li>
 <li>
 Knowledge of didactics, learning design, content editing, or instructional design
 </li>
 <li>
 Experience in building scalable knowledge structures and governance models
 </li>
 <li>
 Interest in the meaningful use of AI to support knowledge and learning processes
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 What awaits you:
 
 
 <ul>
 <li>
 You collect, structure, and consolidate knowledge from various parts of the organization and transfer it into central knowledge and learning platforms.
 </li>
 <li>
 You design and maintain structures for sustainable knowledge management, such as page architectures, templates, taxonomies, and standards.
 </li>
 <li>
 You create, revise, and optimize education and enablement content, e.g. how-tos, guidelines, quick guides, FAQs, learning paths, and training materials.
 </li>
 <li>
 You work with central tools such as Confluence, SAP SuccessFactors, Articulate, or comparable platforms and ensure high content quality.
 </li>
 <li>
 You support departments in preparing knowledge in a clear, consistent, and target-group-oriented way.
 </li>
 <li>
 You contribute to the further development of learning and communication formats to strengthen the use of knowledge and learning content in everyday work.
 </li>
 <li>
 You identify optimization potential in the provision, maintenance, and reusability of knowledge.
 </li>
 <li>
 Optionally, you use modern AI-based tools to pre-structure, summarize, and create first drafts of content.
 </li>
 </ul>
 
 
 
 
 We look forward to receiving your
 
 online application!
 
 
</div>

Education & Knowledge Management Specialist

Eshratex Spinning S.A.E

Logistics Specialist -منطقة حرة is needed to join our team ASAP, <ul><li>Managing Exporting Procedures from A-Z </li><li>Excellent Command with NAFEZA &amp; GAFI is MANDATORY</li><li>إصدار أمر الشغل- شهادات الصادر- التعامل مع هيئة الإستثمار</li><li>Finalize Billing Procedures &amp; Following up with Tracking Shipments.</li><li>Experience from 3-5 منطقة حرة خاصة  </li></ul>

Logistics Specialist - منطقة حرة

Qureos

<h3>Position Overview</h3>We are seeking an experienced Senior IT Specialist to lead and support the organization's technology infrastructure, cybersecurity initiatives, and digital transformation projects. This role requires a proactive professional with strong technical expertise, leadership capabilities, and experience working in high-capacity industrial environments. The successful candidate will play a key role in ensuring the reliability, security, and scalability of the company's IT operations while supporting business growth and operational excellence.  <h3>Key Responsibilities:  </h3>Cybersecurity &amp; Resilience<ul><li>Implement and maintain a Zero-Trust security architecture.</li><li>Strengthen cybersecurity controls, policies, and risk management practices to protect business operations.</li></ul>ERP &amp; Operational Technology (OT) Integration<ul><li>Oversee the optimization and performance of the company's ERP system, with a strong focus on SAP.</li><li>Ensure seamless integration and communication between ERP systems and business departments.</li></ul>Infrastructure &amp; Digital Transformation<ul><li>Manage the transition to Hybrid Cloud and Edge Computing environments.</li><li>Support the implementation of AI-driven predictive maintenance and other digital transformation initiatives.</li></ul>Vendor &amp; Service Management<ul><li>Manage relationships with hardware, software, and technology service providers.</li><li>Negotiate vendor contracts and service agreements to maintain high system availability and performance standards.</li></ul>Technology Operations<ul><li>Oversee and maintain IT infrastructure, hardware, software, networks, and related technology services.</li><li>Ensure efficient technology support across the organization while promoting a collaborative and service-oriented culture.  </li></ul><h3>Qualifications:  </h3>Education<ul><li>Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.</li></ul>Experience<ul><li>Minimum 7 years of IT experience.</li><li>At least 3 years of experience within a manufacturing, industrial, or heavy-industry environment.</li></ul>Technical Expertise<ul><li>Strong knowledge of cybersecurity frameworks and firewall management.</li><li>Experience with SD-WAN technologies and network infrastructure.</li><li>Solid SQL Database Administration skills.</li><li>Hands-on experience with ERP systems, preferably SAP.</li><li>Familiarity with cloud technologies, infrastructure modernization, and digital transformation projects.  </li></ul><h3>Leadership Competencies:  </h3>Strategic Leadership<ul><li>Demonstrates a management-oriented mindset focused on planning, prioritization, and enabling team success.</li></ul>Business Communication<ul><li>Ability to communicate complex technical concepts and digital risks clearly to senior leadership and stakeholders.</li></ul>Professionalism<ul><li>Maintains high professional standards, strong accountability, and effective communication practices.  </li></ul><h3>What We Offer:</h3><ul><li>An opportunity to play a key role in the organization's digital transformation journey.</li><li>A high-impact position with significant responsibility and influence.</li><li>Competitive compensation and benefits package.</li><li>A professional and collaborative work environment that values leadership, initiative, and continuous growth.</li><li>Career advancement opportunities based on performance, contribution, and professional development.</li></ul>

Senior IT Specialist

Fantastic Services

<div>
 
 
 Company Description
 
 
 
 Fantastic Services is a leading provider of commercial cleaning and maintenance solutions for businesses, offering real-time availability, access to over 2,000 skilled professionals, and user-friendly online booking in just 30 seconds. Certified by ISO, Safe Contractor, and CHAS, the company is dedicated to creating immaculate, healthier workspaces while delivering cost-effective maintenance. Operating across the UK, Australia, and the USA, Fantastic Services supports its services with state-of-the-art technology, ensuring efficiency and tailored solutions for clients. With over 530 franchisees and a significant investment in innovative systems, the company is recognized as a pioneer in the industry.
 
 
 
 
 
 
 We are looking for a bright, ambitious, and highly experienced Senior PPC Specialist to join our Fantastic Marketing Team! Someone who will be engaged with planning and running our PPC campaigns and tracking and managing our paid budgets. A person who will be focused on internet advertising and ensuring that ads and promotion activities have the most astounding return on investment.
 
 
 
 
 
 
 
 
 
 
 Main responsibilities:
 
 
 
 
 
 <ul>
 <li>
 
 Work with our PPC Lead and marketing team to create, plan, manage, and scale PPC campaigns (Google Search, PMax, LSA) and Affiliate markets.
 
 </li>
 <li>
 
 Brainstorm and map out successful campaign flows, focusing on generating high-quality leads (phone calls and form submissions).
 
 </li>
 <li>
 
 Utilize WordPress to build, edit, and A/B test landing pages to maximize conversion rates.
 
 </li>
 <li>
 
 Monitor, analyze, and report PPC campaign performance daily, weekly, and monthly.
 
 </li>
 <li>
 
 Actively test keywords, ad copy, and bidding strategies to hit target CPL (Cost Per Lead) and ROAS.
 
 </li>
 <li>
 
 Keep yourself updated on the latest PPC trends, platform updates, and industry best practices.
 
 </li>
 <li>
 
 Collaborate closely with other teams to achieve the company's business goals.
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 Requirements:
 
 
 
 
 
 <ul>
 <li>
 
 1&ndash;3 years of paid search experience (specifically Google Ads).
 
 </li>
 <li>
 
 Experience in Lead Generation (Home Services is a big plus).
 
 </li>
 <li>
 
 Excellent English proficiency is a must (written and spoken).
 
 </li>
 <li>
 
 Familiarity with WordPress for landing page management.
 
 </li>
 <li>
 
 Strong Excel skills and familiarity with Google Analytics (GA4).
 
 </li>
 <li>
 
 Ability to multitask, prioritize, organize, and communicate effectively.
 
 </li>
 <li>
 
 Strong attention to detail and well-organized time-management skills.
 
 </li>
 <li>
 
 Ability to work autonomously on your accounts while being a strong team player.
 
 </li>
 </ul>
 
 
 
</div>

PPC Specialist

Agoda

<div>
 
 About Agoda
 
 
 
 At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
 
 
 Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
 
 
 No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you&rsquo;re ready to begin your best journey and help build travel for the world, join us.
 
 
 We are looking for a hands on Senior Security Engineer to secure our cloud and platform environments. This role works closely with engineering teams and focuses on building, reviewing, and operating security controls using Infrastructure as Code, Kubernetes, and custom security services written in Go and TypeScript.
 
 
 
 Key Responsibilities:
 
 
 
 Secure Cloud Deployment:
 
 
 <ul>
 <li>
 Design, implement, and manage secure cloud deployments across AWS and GCP environments using Terraform.
 </li>
 <li>
 Kubernetes &amp; GitOps Security: Deploy and manage both internal and third‑party security products within the Kubernetes ecosystem.
 </li>
 <li>
 Work with GitOps workflows using tools like Argo CD and Flux, and Helm charts.
 </li>
 <li>
 Security Automation &amp; Tooling: Design and build security tooling and services using Go and TypeScript.
 </li>
 <li>
 Misconfiguration Management: Proactively identify, analyze, and remediate cloud misconfigurations.
 </li>
 <li>
 Cloud Architecture Guidance: Provide guidance to Engineering teams on secure architecture.
 </li>
 <li>
 Threat Detection &amp; Response: Build and optimize cloud-native detection rules and alerting pipelines to monitor for suspicious activities within the cloud and container workloads.
 
 
 </li>
 </ul>
 
 Required Skills &amp; Experience:
 
 
 
 <ul>
 <li>
 8+ years of experience in security engineering, cloud security, or platform engineering roles.
 </li>
 <li>
 Hands-on experience securing production workloads in AWS and GCP.
 </li>
 <li>
 Strong experience designing and securing Infrastructure as Code using Terraform.
 </li>
 <li>
 Deep understanding of Kubernetes security, including troubleshooting Helm deployments and GitOps-based workflows.
 </li>
 <li>
 Strong programming skills in Go and TypeScript, with Python used for automation where appropriate.
 </li>
 <li>
 Experience embedding security controls into CI/CD pipelines.
 </li>
 <li>
 Certifications (Required) Certified Kubernetes Administrator (CKA) Certified Kubernetes Security Specialist (CKS) Certifications (Preferred) AWS Certified Security
 </li>
 <li>
 Specialty Google Professional Cloud Security Engineer HashiCorp Certified: Terraform Associate
 </li>
 <li>
 Nice-to-Have Experience with Policy-as-Code frameworks such as Open Policy Agent (OPA).
 </li>
 <li>
 Experience securing service mesh environments (Istio). Background in software engineering or platform engineering before moving into security.
 
 
 </li>
 </ul>
 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #doha #alrayyan #riyadh #jeddah #mecca #medina #singapore #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #london #manchester #edinburgh #hcmc #hanoi #lodz #wroclaw #poznan #katowice #rio #salvador #newdelhi #bangalore #bandung #yokohama #nagoya #okinawa #fukuoka #jerusalem #IT #4
 
 
 Please review our Hiring Process Guidelines before your interview &mdash; click here to learn how interviewing at Agoda works.
 
 
 
 Discover More About Working At Agoda
 
 
 
 <ul>
 <li>
 Agoda Careers https://careersatagoda.com
 </li>
 <li>
 Facebook https://www.facebook.com/agodacareers/
 </li>
 <li>
 LinkedIn https://www.linkedin.com/company/agoda
 </li>
 <li>
 YouTube https://www.youtube.com/agodalife
 
 
 </li>
 </ul>
 
 Equal Opportunity Employer
 
 
 
 At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person&rsquo;s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
 
 
 We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
 
 
 
 Disclaimer
 
 
 
 We do not accept any terms or conditions, nor do we recognize any agency&rsquo;s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
 
 
</div>

Security Engineer (Bangkok Based, Relocation Support)

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