bilingual spanish customer support representative Jobs in Alexandria

bilingual spanish customer support representative

call center specialist - female Jobs in Alexandria

call center specialist - female

customer service representative (eg) Jobs in Alexandria

customer service representative (eg)

customer support agent (arabic/german/english) Jobs in Alexandria

customer support agent (arabic/german/english)

customer support specialist Jobs in Alexandria

customer support specialist

customer service representative

Omnie

Job Description:We are seeking a highly motivated and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and fostering positive relationships with our valued clients. In this role, you will be responsible for providing exceptional customer service support while leveraging your expertise in Shopify, ecommerce, logistics, and process improvement.Responsibilities:<ul><li>Utilize expert knowledge of Shopify and ecommerce platforms to assist customers with their online shopping experience, order placement, and product inquiries.</li><li>Handle customer inquiries and concerns through various channels, including phone calls, live chat, emails.</li><li>Provide accurate, timely information to customers regarding order status, shipping, delivery, returns, and refunds.</li><li>Collaborate with internal teams to ensure efficient and seamless order processing and delivery.</li><li>Troubleshoot and resolve customer issues effectively, always demonstrating empathy and professionalism.</li><li>Identify opportunities for process improvements and work closely with the management team to implement changes that enhance the overall customer experience.</li><li>Maintain detailed records of customer interactions, inquiries, and resolutions in our CRM system.</li><li>Build and maintain strong relationships with clients, understanding their unique needs and providing personalized support and recommendations.</li><li>Stay up to date with product knowledge, industry trends, and best practices in ecommerce and customer service.</li><li>Collaborate with cross-functional teams to address customer feedback and communicate suggestions for product enhancements or service improvements.</li></ul>Requirements:<ul><li>Proven experience (2+ years) as a Customer Service Representative or similar role, in an E-commerce or online retail environment.</li><li>In-depth knowledge of Shopify and other ecommerce platforms, including order management, inventory control, and payment processing.</li><li>Strong understanding of logistics and supply chain management, with the ability to track shipments and resolve delivery issues.</li><li>Exceptional communication skills, both written and verbal, with a friendly and professional demeanor.</li><li>Excellent problem-solving and decision-making abilities, with a focus on finding practical and efficient solutions.</li><li>Ability to handle multiple tasks simultaneously and prioritize workload effectively.</li><li>Proficiency in using CRM systems and other customer service tools.</li><li>Ability to work independently and as part of a team, with a positive attitude and willingness to learn and adapt.</li><li>Strong attention to detail and organizational skills, ensuring accurate and timely follow-up with customers.</li><li>Experience in process improvement and the ability to identify areas for operational efficiency.</li></ul>Qualifications:<ul><li>Proven experience as an E-Commerce Customer Service Representative or similar customer support role.</li><li>Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.</li><li>Strong problem-solving skills and a proactive approach to resolving issues.</li><li>Proficiency in using CRM software and other customer service tools.</li><li>Ability to multitask, prioritize, and manage time effectively in a remote work environment.</li><li>Empathetic and patient demeanor with a customer-centric mindset.</li></ul>Education and Experience:<ul><li>High school diploma or equivalent required; additional education or certification in customer service or related fields is a plus.</li></ul>PLEASE READ (IMPORTANT):<ul><li>PLEASE SUBMIT A LINK TO YOUR UPDATED RESUME AND A SHORT VOICE OR VIDEO INTRODUCTION.</li><li>Note that we will not review submissions without a resume and a voice or video recording.</li></ul>Wage:<ul><li>$2.50 USD per hour</li></ul>Schedule:<ul><li>TBD</li></ul>Why Join Us?<ul><li>Be part of a dynamic and growing team.</li><li>Work remotely with a flexible and supportive environment.</li></ul>If you&rsquo;re passionate helping customers, and thrive in a fast-paced environment, we&rsquo;d love to have you on our team! Apply now to be our Customer Service Representative!Job Type: Full-timeApplication Question(s):<ul><li>Please paste the link to your voice introduction here.</li><li>How many years of experience with E-commerce do you have?</li></ul>

Customer Service Representative (EG)

Platinumlist

<div>Position Overview 
We are seeking a dedicated and customer-focused Arabic and English Customer Service Representative to join our team. The ideal candidate will handle customer interactions through phone calls, emails, and chat, providing exceptional support and resolving inquiries promptly and professionally. If you are fluent in Turkish and English and have a passion for customer service, we&rsquo;d love to hear from you.
Key Responsibilities<ul>
<li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner.</li>
<li>Assist customers with questions related to products, services, orders, and account management.</li>
<li>Resolve complaints and issues efficiently, ensuring customer satisfaction and retention.</li>
<li>Maintain accurate records of customer interactions and transactions in the CRM system.</li>
<li>Collaborate with other departments to resolve complex cases and improve customer experience.</li>
<li>Provide product and service information, troubleshoot technical issues, and guide customers through solutions.</li>
<li>Follow up with customers to ensure issues are fully resolved and provide updates as needed.</li>
<li>Stay updated on company policies, products, and services to provide accurate information.</li>
<li>Meet or exceed key performance metrics, including response time, resolution time, and customer satisfaction scores.</li>
</ul>Requirements
Qualifications<ul>
<li>Fluency in Arabic and English (written and verbal) is required.</li>
<li>Prior experience in customer service, preferably in a call center or similar environment.</li>
<li>Strong communication and interpersonal skills with the ability to empathize and build rapport with customers.</li>
<li>Proficiency in using CRM systems, chat platforms, and other customer service tools.</li>
<li>Problem solving skills and the ability to handle stressful situations calmly and effectively.</li>
<li>Excellent organizational skills with attention to detail and accuracy.</li>
<li>Availability to work on a shift basis, including weekends and public holidays, if required.</li></ul></div>

Customer Support Specialist

Nexfit

Job Requirements Essential Qualifications and Experience<ul><li>University Degree in a relevant discipline.</li><li>1 to 3 year experience as a customer service and/or call center.</li><li>Very Good in Arabic &amp; English (Reading, Writing &amp; Oral)</li><li>Very good computer skills</li></ul>Desirable Qualifications and Experience<ul><li>Familiarity with telephone techniques and skills.</li><li>Demonstrated verbal communication skills and ability to convey information clearly and effectively.</li><li>Ability to effectively handle multiple tasks in a fast paced environment</li><li>Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues.</li><li>Very good communication skills.</li><li>Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance</li><li>Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.</li><li>Team player.</li><li>Our interview process will be on 3 levels which are:</li></ul>1) Phone interview. 2) Audio resume to be send via WA. 3) Unpaid internship.Job Types: Full-time, PermanentJob Types: Full-time, Contract Contract length: 12 monthsPay: E&pound;5,000.00 - E&pound;8,000.00 per monthApplication Question(s):<ul><li>Are you based in Alexandria?</li></ul>Experience:<ul><li>Call center (English account): 1 year (Required)</li><li>sales: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

Call center specialist - Female

Female indoor sales representative

QuickfirmX

QuickfirmX is hiring German-speaking Customer Service Agents for our global partner Teleperformance, based in New Cairo. You will handle inbound calls only, supporting international customers in a professional and structured environment.Job Role<ul><li>Handle inbound customer calls in German</li><li>Assist with inquiries related to services, accounts, or bookings</li><li>Follow internal processes and service quality standards</li><li>Communicate clearly and professionally in German, with some English use when needed</li></ul>Responsibilities<ul><li>Deliver a high level of customer satisfaction</li><li>Accurately log and update all call information</li><li>Attend training sessions and meet KPIs</li><li>Collaborate with team leads and internal support teams</li></ul>Requirements<ul><li>German language level: Minimum B2</li><li>English language level: Minimum B1</li><li>Must be able to work on-site in New Cairo</li><li>Graduates of any age are welcome to apply</li><li>Dropouts must be aged 27 or above</li></ul>Shifts<ul><li>Males: Rotational shifts 24/7</li><li>Females: Rotational shifts up to 2:00 AM</li></ul>Benefits<ul><li>Salary: Up to 34,000 EGP NET/month</li><li>Transportation provided</li><li>Full medical and social insurance</li><li>Paid training included</li><li>Career development in a global work environment</li><li>Two days off per week</li></ul>Interview Process<ul><li>Pre-Assessment &ndash; Online via QuickfirmX</li><li>Final Interview &ndash; Conducted onsite or online, based on Teleperformance&rsquo;s internal requirements and request</li></ul>Speak German? Looking for a well-paid, stable career opportunity in New Cairo? Apply today through QuickfirmX and start your journey with Teleperformance, a global leader in customer experience management.Job Type: Full-timePay: Up to E&pound;34,000.00 per month

German-Speaking Customer Service Representatives

swiss lebanon

One of the fastest growing Insurance company in the middle east is looking for a Sales CandidatesThis is a full-time, on-site role for an Insurance Sales Representative located in Alexandria, Egypt. The Insurance Sales Representative will be responsible for managing new and existing clients, providing high-quality customer service, selling insurance products and policies, and working with insurance brokerage teams to enhance service efficiency. This role includes assessing clients&rsquo; needs, offering suitable insurance solutions, preparing proposals, and closing sales. Additionally, the representative will be required to maintain detailed records and stay updated with industry trends and product knowledge.QualificationsExperience in Insurance Sales and Sales skills Strong Customer Service skills Knowledge of Insurance and Insurance Brokerage processes Excellent communication and interpersonal skills Ability to work independently and in a team Proficiency in using CRM software and Microsoft Office Suite Bachelor's degree in Business, Finance, or relevant field is a plus Previous experience in the insurance industry is advantageous Basic salary Medical insurance Social insurance Paid training send your sesume to haithamhema@gmail.com or whats app 01010130695 Best regards Haitham Hassan Branch mangerJob Type: Full-timePay: E&pound;7,500.00 - E&pound;15,000.00 per month

Insurance Sales Agent

WOW24-7

We are looking for a part-time Dedicated Agent to join our partner company. This role focuses on managing customer applications, collecting and processing supporting documents, and providing exceptional customer support via voice, chat, and email. The ideal candidate will be detail-oriented, organized, and skilled in multitasking.Requirements<ul><li>German C1, Arabic C1, English B1 (for internal communication only), Kurdish (will be a plus).</li><li>Experience in customer support through voice, chat, and email.</li><li>Excellent organizational and communication skills.</li><li>Ability to collect, review, and process customer documentation accurately.</li><li>Strong problem-solving skills and attention to detail.</li><li>Empathy and professionalism when handling inquiries from customers, schools, and tutors.</li></ul>Responsibilities<ul><li>Provide customer support across multiple channels: voice, chat, and email.</li><li>Managing applications by collecting supporting documents from customers and schools (via email, chat, and phone).</li><li>Conduct sales outreach by calling warm leads and finalizing contracts.</li><li>Handle pre-sales and post-sales questions.</li><li>Troubleshoot and resolve common issues.</li><li>Communicate effectively with parents, schools, tutors, and internal teams.</li><li>Handle and resolve complaints with empathy and professionalism.</li><li>Send reminders and updates as needed.</li></ul>Would be a plus<ul><li>Experience in education, admissions, or tutoring services.</li><li>Background in sales or contract handling.</li><li>Knowledge of the Kurdish language</li><li>Experience handling sensitive customer data.</li></ul>Work conditions<ul><li>Remote work.</li><li>The probation period is two months.</li><li>Schedule: 20 (twenty) hours per week - 4 (four) hours per day during European business hours, Monday through Friday.</li><li>Full-time after a few months.</li></ul>Job Types: Part-time, PermanentPay: E&pound;30,000.00 - E&pound;37,000.00 per monthApplication Question(s):<ul><li>How would you assess your fluency in both spoken and written German? Have you had experience communicating with native German speakers?</li><li>Is Arabic your native language?</li><li>How would you assess your fluency in English?</li><li>Do you speak Kurdish? If yes, at what level?</li><li>This role may be structured under an independent contractor agreement. Are you open to this type of cooperation?</li><li>Regarding compensation, what salary range (gross) would you consider appropriate for this role based on your experience and qualifications?</li></ul>Expected Start Date: 20/10/2025

Customer Support Agent (Arabic/German/English)

Explore 63+ Customer service representative in Alexandria this October. Find roles across top companies and apply now to boost your career.