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customer service representative

nsave

<div><h3 class="jobSectionHeader"><b>About nsave</b></h3><p>
nsave is a fintech company headquartered in London. Founded by Amer Baroudi and Abdallah AbuHashem, our vision is to &quot;Protect and grow the wealth of the financially excluded&quot;. We have built a global platform that provides trusted USD accounts, global payments, and investments for individuals from distressed economies, where inflation is high and banking systems are unstable. Our compliance-by-design approach and proprietary technology allow us to deliver these services securely and at scale.</p><p>
To date, nsave has raised $22M from leading investors including Sequoia Capital, TQ Ventures, Y Combinator, and SV Angel.</p><p>
Learn more at www.nsave.com.</p><p>
 Location: Egypt (Full-time, Night shift: 16:00&ndash;00:00 with rotational Sunday shift)</p><p>
 Engagement Type: Independent Contractor</p><h3 class="jobSectionHeader"><b>
About the Role</b></h3><p>
As our Customer Support Operator, you will be on the front lines of our user experience. Supporting customers with empathy and clarity, identifying friction points, and working cross-functionally to drive continuous improvement.</p><h3 class="jobSectionHeader"><b>
How You'll Make a Difference</b></h3><ul><li>
Serve as a primary point of contact for customer inquiries, delivering timely and empathetic support</li><li>
Investigate and resolve issues using internal tools, partners, and stakeholders</li><li>
Identify patterns in support requests and share insights to inform product and operations improvements</li><li>
Document and improve operational processes, knowledge resources, and SOPs</li><li>
Collaborate cross-functionally to test and refine new features and processes</li></ul><h3 class="jobSectionHeader"><br>
<b>
What We're Looking For</b></h3><ul><li>
Experience in fintech with a solid understanding of payment infrastructure</li><li>
Experience using Intercom (or similar tools) to support users</li><li>
Strong written communication &mdash; you write with both warmth and precision</li><li>
You spot patterns, take ownership of improvements, and learn fast</li>
Comfortable following processes and challenging them when needed<br>
<li>
</li></ul><h3 class="jobSectionHeader"><b>
nsave Values</b></h3><ul><li><b>
Service &mdash; &quot;Mission First&quot;:</b> We put the mission, our customers, and our team above self.</li><li><b>
Urgency &mdash; &quot;Stay focused. Move fast&quot;:</b> We act with urgency and intention, concentrating on what matters most.</li><li><b>
Ownership &mdash; &quot;Act as an Owner&quot;:</b> We take responsibility for outcomes end-to-end.</li><li><b>
Standards &mdash; &quot;Pursue Excellence&quot;:</b> We hold ourselves to high personal standards and continuously improve.</li></ul><p></p><p><b><br>
Contractor Classification Notice:</b></p><p><i>
This role is offered on a freelance / independent contractor basis. Contractors are responsible for their own taxes, insurance, and statutory obligations.</i></p><p><i>
nsave is an equal opportunity organisation. We welcome applications from all backgrounds and do not discriminate on the basis of age, gender, ethnicity, religion, sexual orientation, disability, or any other protected characteristic.</i></p></div>

Customer Support Operations - EGYPT

Harris Teeter

<div></div><div><div><b>Assist to manage and supervise up to 25 associates in the Grocery Department. May also be assigned responsibility for the HBC/GM Department. Is responsible for assisting with the overall direction, coordination, and evaluation of these departments. Carry out supervisory responsibilities in accordance with Harris Teeter's policies and applicable laws. Responsibilities may include interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.</b></div><br>
<div></div>
<div></div><div><div><b>QUALIFICATIONS. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Associates must be at least 18 years of age.</b></div><div></div><div><b><br>
PERSONAL SKILLS. Exceptional interpersonal skills. Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales.</b></div><div></div><div><b><br>
EDUCATION and/or EXPERIENCE. High school diploma or general education degree (GED); or two to three years related experience and/or training; or equivalent combination of education and experience.</b></div><div></div><div><b><br>
COMPUTER SKILLS. To perform this job successfully, an individual should have knowledge of HT Internet software; E-mail; Inventory software; Spreadsheet software and Word Processing software.</b></div><div></div><div><b><br>
LANGUAGE SKILLS. Ability to read and comprehend simple instructions, short correspondence, and memos [in English]. Ability to write simple correspondence [in English]. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization who only speak English.</b></div><div></div><div><b><br>
MATHEMATICAL SKILLS. Ability to add and subtract two digit numbers and to perform these operations using units of American money and weight measurement.</b></div><div></div><div><b><br>
REASONING ABILITY. Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.</b></div><div></div><div><b><br>
CERTIFICATES, LICENSES, REGISTRATIONS. Complete Company's training including but not limited to: new hire orientation, food sanitation, customer service network, safety, food safety, and product knowledge.</b></div><div></div><div><b><br>
PHYSICAL DEMANDS. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The associate is occasionally required to climb or balance and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 60 pounds and reaches from 6-72 inches. Specific vision abilities required by this job</b></div><div><b>
include close vision, color, and depth perception.</b></div></div></div><div></div>
<br><div><h4 class="jobSectionHeader"><b>Benefits</b></h4>
<div><p>
You will be eligible for Harris Teeter&rsquo;s group benefit plans that pertain to your position upon the completion of applicable waiting periods. Your eligibility for these benefits is subject to the terms of the applicable plan and Harris Teeter policy.</p></div></div>

Full Time Grocery Management Assistant

Aujan Coca-Cola Beverages Company (ACCBC)

<div>
 <p>
  <strong>
   Job Title:
  </strong>
  Sales Supervisor
 </p>
 <p>
  <strong>
   Reports To:
  </strong>
  Sales Manager
 </p>
 <p>
  <strong>
   Business Unit:
  </strong>
  ACCBC &ndash; Egypt
 </p>
 <p>
  <strong>
   Function:
  </strong>
  Sales &amp; Commercial
 </p>
 <p>
  <strong>
   Location:
  </strong>
  East Alexandria, Egypt
 </p>
 <p>
  <strong>
   Grade:
  </strong>
  TBC
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Purpose
  </strong>
 </p>
 <p>
  To achieve monthly sales targets across an assigned area in Egypt by leading, developing, and motivating a field sales team, ensuring disciplined daily execution, effective customer engagement, and full compliance with ACCBC sales, credit, collection, and HR policies.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Operating Context
  </strong>
 </p>
 <p>
  The Sales Supervisor operates within ACCBC&rsquo;s Egypt commercial operations, managing a team of sales representatives across an assigned area. The role operates within the following context:
 </p>
 <ul>
  <li>
   <strong>
    Field Sales Execution:
   </strong>
   The role is accountable for daily sales execution across a defined geographic area, requiring hands-on supervision of sales representatives, outlet-by-outlet performance tracking, and real-time resolution of field challenges.
  </li>
  <li>
   <strong>
    Traditional Trade Environment:
   </strong>
   Egypt&rsquo;s fragmented traditional trade environment requires consistent route planning, journey plan adherence, and proactive customer relationship management across a high-volume outlet base.
  </li>
  <li>
   <strong>
    Policy &amp; Compliance Framework:
   </strong>
   All commercial activities must comply with ACCBC&rsquo;s Credit Policy, Collection Policy, Sales Policies, Logistics Policies, Code of Conduct, and HR Policies.
  </li>
  <li>
   <strong>
    Egyptian Labour Law Compliance:
   </strong>
   The role is governed by Egyptian Labour Law and ACCBC HR Policy for all people management activities including discipline, leave, grievances, and onboarding.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Roles and Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   A. Sales Target Achievement
  </strong>
 </p>
 <p>
  &bull; Agree on sales, prices, contracts, and payment terms with customers in line with ACCBC Credit and Collection Policy.
 </p>
 <p>
  &bull; Promote new products and special deals to the assigned customer base, maximising volume and distribution opportunities.
 </p>
 <p>
  &bull; Overcome customer objections through structured negotiation and solution-oriented engagement.
 </p>
 <p>
  &bull; Monitor each sales representative&rsquo;s daily target achievement against plan and take corrective action where required.
 </p>
 <p>
  &bull; Ensure both qualitative and quantitative monthly targets are achieved across the assigned area.
 </p>
 <p>
  <strong>
   B. Daily Sales Team Meeting &amp; Planning
  </strong>
 </p>
 <p>
  &bull; Open the daily sales team meeting with a review of the previous day&rsquo;s results by sales person, by outlet, and by KPI.
 </p>
 <p>
  &bull; Communicate and agree daily targets by sales person, by outlet, and by KPI.
 </p>
 <p>
  &bull; Discuss and agree the action plan for each sales representative for the day ahead.
 </p>
 <p>
  &bull; Coach and resolve operational challenges raised by the team during the daily briefing.
 </p>
 <p>
  &bull; Secure each team member&rsquo;s commitment to their daily sales targets before deployment.
 </p>
 <p>
  &bull; Check the cleanliness and presentation of team uniforms before the start of the day.
 </p>
 <p>
  &bull; Ensure all team members have their Playbook, completed daily plans, and Journey Plans before leaving.
 </p>
 <p>
  &bull; Motivate the team and reinforce a positive, results-focused energy at the start of each working day.
 </p>
 <p>
  <strong>
   C. Reporting &amp; Sales Intelligence
  </strong>
 </p>
 <p>
  &bull; Provide regular feedback on sales trends, customer behaviour, and market developments to the Sales Manager.
 </p>
 <p>
  &bull; Complete all reporting requirements accurately and within agreed timelines, including daily sales reports and KPI submissions.
 </p>
 <p>
  &bull; Analyse area performance data and share structured insights with the Sales Manager to support commercial planning.
 </p>
 <p>
  <strong>
   D. Responsibilities, Planning &amp; Compliance
  </strong>
 </p>
 <p>
  &bull; Develop and apply self-learning to continuously improve personal and team commercial effectiveness.
 </p>
 <p>
  &bull; Demonstrate sound decision-making in field situations and escalate decisions outside authority to the Sales Manager.
 </p>
 <p>
  &bull; Implement and enforce ACCBC compliance standards across all team activities and customer interactions.
 </p>
 <p>
  &bull; Recruit capable team members in line with ACCBC hiring standards and role requirements.
 </p>
 <p>
  &bull; Comply fully with the ACCBC onboarding process for all new team members joining the area.
 </p>
 <p>
  <strong>
   E. Continuous Improvement &amp; Team Development
  </strong>
 </p>
 <p>
  &bull; Apply root cause analysis (RCA) methodology to resolve recurring performance issues or field challenges.
 </p>
 <p>
  &bull; Conduct regular performance and development reviews with each sales representative, providing structured feedback and coaching.
 </p>
 <p>
  &bull; Develop the capabilities of team members through on-the-job coaching, feedback, and targeted development actions.
 </p>
 <p>
  <strong>
   F. Leadership &amp; Team Motivation
  </strong>
 </p>
 <p>
  &bull; Build, lead, and develop a highly motivated, results-oriented sales team across the assigned area.
 </p>
 <p>
  &bull; Prepare the team to adapt to market changes, commercial priorities, and business direction shifts.
 </p>
 <p>
  &bull; Recognise and reward individual and team achievements, maintaining high engagement and positive team morale.
 </p>
 <p>
  <strong>
   G. People Management &amp; HR Compliance
  </strong>
 </p>
 <p>
  &bull; Handle team grievances professionally and in line with ACCBC HR Policy and Egyptian Labour Law.
 </p>
 <p>
  &bull; Apply disciplinary measures as required, following ACCBC HR Policy and Egyptian Labour Law procedures at all times.
 </p>
 <p>
  &bull; Manage team member leave cycles, ensuring operational continuity across the area is maintained.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Performance Indicators (KPIs)
  </strong>
 </p>
 <p>
  <strong>
   Sales Performance
  </strong>
 </p>
 <p>
  &bull; Monthly sales volume and value vs target &ndash; qualitative and quantitative targets achieved
 </p>
 <p>
  &bull; Distribution coverage vs plan across assigned area
 </p>
 <p>
  &bull; New product and promotional deal sell-in rate
 </p>
 <p>
  <strong>
   Team Execution
  </strong>
 </p>
 <p>
  &bull; Daily meeting conducted and documented &ndash; 100% adherence
 </p>
 <p>
  &bull; Journey plan compliance rate across the sales team
 </p>
 <p>
  &bull; Sales representative daily target achievement rate vs plan
 </p>
 <p>
  <strong>
   Reporting &amp; Compliance
  </strong>
 </p>
 <p>
  &bull; Daily sales reports submitted on time with zero missing submissions
 </p>
 <p>
  &bull; Zero ACCBC policy or compliance breaches across the team
 </p>
 <p>
  &bull; Onboarding and HR compliance adherence for all new team members
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Experience and Qualifications
  </strong>
 </p>
 <p>
  <strong>
   Minimum Qualifications
  </strong>
 </p>
 <p>
  &bull; Bachelor&rsquo;s degree in Commerce, Business Administration, or a related field.
 </p>
 <p>
  &bull; Valid driving licence is required.
 </p>
 <p>
  &bull; Excellent written and verbal English language skills.
 </p>
 <p>
  &bull; Knowledge of Egypt market dynamics and Egyptian Labour Law.
 </p>
 <p>
  <strong>
   Minimum Experience
  </strong>
 </p>
 <p>
  &bull; Minimum 5 years of sales experience in FMCG, with at least 1 year in a supervisory role.
 </p>
 <p>
  &bull; Demonstrated track record of achieving sales targets in a field sales environment.
 </p>
 <p>
  &bull; Experience in the GCC market is an advantage.
 </p>
 <p>
  <strong>
   Knowledge and Skills
  </strong>
 </p>
 <p>
  <strong>
   Functional Skills:
  </strong>
 </p>
 <p>
  &bull; Building Effective Customer Relationships
 </p>
 <p>
  &bull; Operational Excellence in Planning and Delivery
 </p>
 <p>
  &bull; Understanding the Business Internally and Externally
 </p>
 <p>
  &bull; Identifying Winning Sales Opportunities
 </p>
 <p>
  &bull; Understanding Financials (Commercial Financials)
 </p>
 <p>
  &bull; Negotiating Win-Win Solutions
 </p>
 <p>
  &bull; Executing Effective Sales Plans
 </p>
 <p>
  &bull; Outlet Activation
 </p>
 <p>
  &bull; Handling Objections
 </p>
 <p>
  <strong>
   ACCBC Behaviours:
  </strong>
 </p>
 <p>
  &bull; Customer Focus
 </p>
 <p>
  &bull; Effective Communication
 </p>
 <p>
  &bull; Positive Relationships
 </p>
 <p>
  &bull; Sense of Urgency
 </p>
 <p>
  &bull; Discipline
 </p>
 <p>
  &bull; Accountability
 </p>
 <p>
  &bull; Learning
 </p>
 <p>
  &bull; Agility
 </p>
 <p>
  &bull; Initiative
 </p>
 <p>
 </p>
</div>


Sales Supervisor – (East Alexandria)

<div><div><b>This is a part time position. SUMMARY.</b> Harris Teeter will provide training to all associates who have extensive customer contact. If a customer wishes to make a specific comment or complaint that you cannot resolve, direct that person to department management or the manager-on-duty for appropriate action. Remember that all contacts with the public in person, over the telephone, and through any communication reflect not only on an individual associate but on Harris Teeter as a whole. Positive customer relations will not only enhance the public's image of Harris Teeter, but also pay off in greater customer loyalty and increased sales and profit.</div><div><br>
</div><div>Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer&rsquo;s needs, exceeding their expectations, and making every shopping visit a pleasant and satisfying experience. Is responsible for nearly every aspect of the Personal Shopper program, from downloading internet orders to loading customer vehicles During down times, the Order Selector also performs the duties of bagger and/or cashier.</div><div><br>
</div><div>Customers are among Harris Teeter&rsquo;s most valuable assets. Every associate represents Harris Teeter to our customers and the public. The way associates perform their jobs presents an image of the entire Company. Customers judge Harris Teeter by how they are treated each time they have contact with an associate. Therefore, one of the top business priorities is to assist any customer or potential customer. Nothing is more important than being courteous, friendly, helpful, and prompt in the attention given to customers.</div><div><br>
</div><div><b>ESSENTIAL FUNCTIONS AND RESPONSIBILITIES</b> include the following. Other duties may be assigned.</div><br>
<div></div><ul><li><b>Customer Service</b>
<ul><li>Your job performance is required to demonstrate the highest level of customer service. Never be rude to a<br>
customer under any circumstance.</li>
<li>Follow through on customer requests. If you cannot say &ldquo;yes&rdquo; to a customer&rsquo;s request, contact the manager-on- duty.</li>
<li>Your full focus is required to be on the customer and bagging their order. You are required to:
<ul><li>Make eye contact with and smile at every customer.</li>
<li>Speak to customers in a genuine, clear, and enthusiastic manner.</li>
<li>Greet every customer and accompanying family members [especially children].</li>
<li>Always tell customer &ldquo;thank you for shopping with us today!&rdquo;</li></ul></li></ul></li>
<li>Maintain adequate work area; Download internet orders; Shop internet orders following all policies and procedures; Operate Point of Sale Register; Bag orders per policy; Stage orders; Load grocery orders; Complete all required paper work; Communicate with customers; Communicate with store associates and Corporate Office.</li>
<li>Reflect an appropriate business image to customers and visitors. How you dress, your grooming and personal cleanliness standards all contribute to that image and also to the morale of your fellow associates. During business hours or whenever representing Harris Teeter, you are expected to present a clean, neat, and tasteful appearance. You are required to always dress and groom yourself according to our Company policy that reflects accepted conservative norms.</li>
<li>Be reliable and punctual by reporting for work on time and as scheduled. When you are absent or late, it places a burden on other associates and can impact productivity and service. In the rare instances when you cannot avoid being late or are unable to work as scheduled, notify your supervisor or Manager-on-duty two (2) hours in advance of your scheduled start time so that appropriate arrangements can be made.</li>
<li>Communicate in English with customers and fellow associates regarding requests, current sales promotions, marketing campaigns, and essential products. When a customer asks where a product is located, take the customer to the product.</li>
<li>Inform management of the lack of advertised items, incorrect prices, missing signs, departmental changes, and/or other situations as appropriate.</li>
<li>Be knowledgeable of and perform fixed activities when business is light. (i.e. sweeping, cleaning, blocking, straightening, etc.)</li>
<li>Understand the overall Customer Service and Personal Shopper Department operations.</li>
<li>Adapt to various situations and adjust to shifting priorities. Be flexible and able to perform multiple tasks without showing signs of stress or irritability.</li>
<li>Balance taking direction with taking initiative and demonstrate the flexibility required to accomplish the duties of the entire shift.</li>
<li>Provide assistance to fellow associates to complete their daily tasks and other duties as assigned.</li>
<li>Keep Our Stores Clean. Comply with Health Department requirements and follow Harris Teeter sanitation procedures. Clean restrooms and other areas as directed.</li>
<li>Follow all safety regulations and help keep the store free of dangerous situations. Immediately inform store management of all accidents and/or safety hazards. Record accidents and safety hazards in the designated log.</li>
<li>Ensure that chemicals are handled, mixed, and applied according to directions and in compliance to the Hazard<br>
Communication Program Manual.</li>
<li>Establish a working and shopping environment of trust, respect, and integrity.</li>
<li>Take Excellent Care Of Your Fellow Associates. Be a team player. Support and assist your fellow associates without complaint. Be open to new ideas and opportunities. Follow through with any special requests or recommendations from management.</li>
<li>Comply with Company standards, policies, and procedures. Perform essential job functions throughout scheduled hours.</li></ul>
<div><div>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Associates must be at least 18 years of age.</div>
<div><b>
PERSONAL SKILLS</b> Excellent communication and interpersonal skills. Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales.</div>
<div><b>
LANGUAGE SKILLS.</b> Ability to read and comprehend simple instructions, short correspondence, and memos [in English]. Ability to write simple correspondence [in English]. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization who only speak English.</div>
<div><b>
MATHEMATICAL SKILLS</b> Ability to add and subtract two digit numbers and to calculate a discount % amount. Ability to perform these operations using units of American currency.</div>
<div><b>
REASONING ABILITY</b> Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.</div>
<div><b>
CERTIFICATES, LICENSES, REGISTRATIONS</b> Valid Driver's License. Must be bondable. Complete Company&rsquo;s training including but not limited to: new hire orientation, customer service network, safety, bagger technical skills, cashier technical skills, and product knowledge.</div><br>
<div></div>
<div>
<div><div><div><b>Repetition</b></div> <div><b>Weight</b></div></div><br>
</div>
<div><div><div>Frequently - near constant work</div> <div>Up to 25 lbs</div></div><br>
<div><div>Intermittently - up to several times an hour</div> <div>Up to 50 lbs</div></div><br>
<div><div>Occasionally - up to several times a shift</div> <div>Up to 75 lbs</div></div></div></div><br>
<div></div>
<div>
The National Institute of Occupational Safety and Health (NIOSH) has published guidelines for safe lifting. Based on those, Harris Teeter requires our associates to obtain assistance from a second associate (&quot;team lifting&quot;) when lifting any case or object weighing 50lbs or greater. Harris Teeter also recognizes that some associates may need to obtain assistance with weights under 50lbs, and encourages team lifts for any weight that an associate feels uncomfortable lifting by themselves.</div><br>
<div></div>
<div>
While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The associate is occasionally required to climb or balance and stoop, kneel, or crouch. The associate must frequently lift and/or move up to 25 pounds, intermittently lift and/or move up to 50 pounds, occasionally lift and/or move up to 75 pounds, and reach from 6 to 72 inches. Specific vision abilities required by this job include close vision, and depth perception.</div>
<div><b>
WORK ENVIRONMENT.</b> The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div>
<div>
While performing the duties of this job, the individual is frequently exposed to wet and/or humid conditions and moving mechanical parts. The individual is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. The noise level in the work environment is usually moderate.</div>
<div><b>
COMPETENCIES.</b> To perform the job successfully, an individual are required to demonstrate the following competencies:</div>
<ul>
<li><div>Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.</div></li>
<li><div>Attendance/Punctuality - Is consistently at work and on time; Informs management at least 2 hours before shift begins when going to be late or absent from work.</div></li>
<li><div>Customer Service &ndash; Provides exceptional customer service even in difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.</div></li>
<li><div>Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.</div></li>
<li><div>Diversity - Demonstrates knowledge of Company EEO policy; Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.</div></li>
<li><div>Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds Company values.<br>
Initiative - Volunteers readily; Undertakes self-development activities; Asks for and offers help when needed.</div></li>
<li><div>Innovation - Generates suggestions for improving work; Presents ideas and information in a respectful manner.</div></li>
<li><div>Interpersonal Skills &ndash; Is never rude; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.</div></li>
<li><div>Judgement - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.<br>
Motivation - Sets and achieves personal goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.</div></li>
<li><div>Oral Communication - Speaks English clearly and persuasively in positive, negative, and in emergency or other situations in which individuals must speak a common language to promote safety; Listens and gets clarification; Responds appropriately to questions; Demonstrates group presentation skills; Participates in meetings.</div></li>
<li><div>Written Communication - Writes clearly and informatively in English; Presents numerical data effectively; Able to read and interpret English-written information.</div></li>
<li><div>Organizational Support - Follows policies and procedures; Completes tasks correctly and on time.</div></li>
<li><div>Planning/Organizing - Prioritizes work activities; Uses time efficiently.</div></li>
<li><div>Problem Solving - Identifies and resolves concerns in a timely manner; Uses reason even when dealing with emotional topics.</div></li>
<li><div>Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.</div></li>
<li><div>Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.</div></li>
<li><div>Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.<br>
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.\</div></li>
<li><div>Teamwork - Balances team and own responsibilities; Is open to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit.</div></li>
<li><div>Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to build knowledge and skills; Shares job knowledge with others.</div></li></ul></div></div><div></div>
<br><div><h4 class="jobSectionHeader"><b>Benefits</b></h4>
<div><p>
You will be eligible for Harris Teeter&rsquo;s group benefit plans that pertain to your position upon the completion of applicable waiting periods. Your eligibility for these benefits is subject to the terms of the applicable plan and Harris Teeter policy.</p></div></div>

Part Time Personal Shopper

Raya CX

<div>
 Job Title: Banking Operations Supervisor Company: RayaCX Location: Alexandria, Egypt Contract Details: Full-time Are you a highly motivated and experienced banking professional looking for a new challenge? RayaCX, a leading BPO company in Alexandria, Egypt, is seeking a Banking Operations Supervisor to join our dynamic team. As a Banking Operations Supervisor, you will be responsible for overseeing and managing the daily operations of our banking department. You will work closely with the team to ensure that all processes are running smoothly and efficiently, while maintaining a high level of customer satisfaction. Key Responsibilities: - Supervise and manage the daily operations of the banking department, including customer service, cash management, and transaction processing. - Monitor and evaluate staff performance, providing feedback and coaching as needed to ensure high-quality service delivery. - Develop and implement efficient and effective operational processes and procedures to improve productivity and service quality. - Conduct regular audits to ensure compliance with banking regulations and company policies. - Collaborate with other departments to identify and address any operational issues or concerns. - Stay up-to-date with industry developments and trends, and make recommendations for process improvements. - Train and onboard new employees, providing them with the necessary tools and resources to excel in their roles. - Handle escalated customer complaints and inquiries, ensuring timely and satisfactory resolution. - Prepare and present reports on departmental performance and progress to senior management. Qualifications: - Bachelor's degree in Business Administration, Finance, or a related field. - Minimum of 5 years of experience in banking operations, with at least 2 years in a supervisory role. - Excellent knowledge of banking regulations and procedures. - Strong leadership and people management skills. - Excellent communication and interpersonal skills. - Ability to work under pressure and handle multiple tasks simultaneously. - Proficient in Microsoft Office and banking software. - Fluent in English, both written and spoken. If you are a highly organized and detail-oriented individual with a passion for delivering exceptional customer service, we want to hear from you! Join our team at RayaCX and take your banking career to the next level. Apply now to be considered for this exciting opportunity.
</div>


Banking Operations supervisor | BPO

Allendevaux

<div><p><b>Technical Author</b></p><br>
<p><b>
Location</b></p>
<p>
Alexandria, Egypt (Hybrid / Remote)</p><p></p><p><br>
This role is primarily based in Alexandria, Egypt, with significant remote working. The successful candidate will be expected to collaborate regularly with international product, engineering, security, and customer-facing teams across multiple time zones.</p>
<p>
Occasional travel may be required for team meetings, customer engagements, training, or company events.</p><p></p><p><b><br>
Overview</b></p>
<p>
We are seeking an experienced Technical Author to create and maintain high-quality customer-facing documentation for our cybersecurity and compliance platform. The successful candidate will work closely with product managers, software engineers, security specialists, compliance experts, and customer success teams to produce clear, accurate, and accessible documentation that enables customers to deploy, configure, operate, and troubleshoot our products effectively.</p>
<p>
The role requires the ability to understand complex technical concepts and translate them into concise documentation suitable for technical and non-technical audiences.</p>
<p>
In addition to traditional documentation, the successful candidate will help shape modern customer enablement materials, including AI-assisted content, video-based learning resources, and knowledge assets that support intelligent customer support systems.</p><p></p><p><b><br>
Key Responsibilities</b></p><p></p><p><b><br>
Documentation Development</b></p>
<ul>
<li>Create, maintain, and improve product documentation, including:
<ul><li>User guides</li>
<li>Administrator guides</li>
<li>Installation and deployment guides</li>
<li>Configuration documentation</li>
<li>API documentation</li>
<li>Troubleshooting guides</li>
<li>Release notes</li>
<li>Knowledge base articles</li></ul></li></ul><br>
<p><br>
</p><p><b>Technical Content Creation</b></p>
<ul>
<li>Translate complex cybersecurity and compliance concepts into clear, understandable documentation.</li>
<li>Produce documentation for cloud, on-premise, and hybrid deployments.</li>
<li>Create workflow diagrams, architecture illustrations, and process documentation where appropriate.</li>
<li>Develop onboarding materials for new customers.</li>
<li>Create documentation that supports both human users and AI-powered support systems.</li>
<li>Develop instructional and educational content in multiple formats, including written guides, interactive content, and video-based materials.</li></ul><br>
<p></p>
<p><b>
Product Collaboration</b></p>
<ul>
<li>Work closely with development teams to understand new features and product changes.</li>
<li>Participate in sprint reviews, planning sessions, and product demonstrations.</li>
<li>Collaborate with product managers to ensure documentation aligns with product functionality and customer requirements.</li>
<li>Gather information directly from subject matter experts.</li>
<li>Contribute to release readiness activities by ensuring documentation is delivered alongside product releases.</li></ul><br>
<p></p>
<p><b>
Documentation Management</b></p>
<ul>
<li>Maintain documentation standards, templates, style guides, and publication processes.</li>
<li>Ensure documentation remains accurate and up to date following product releases.</li>
<li>Manage documentation repositories and version control processes.</li>
<li>Track documentation issues and improvement opportunities.</li>
<li>Promote documentation-as-code practices and continuous improvement of documentation workflows.</li></ul><br>
<p></p>
<p><b>
Customer Focus</b></p>
<ul>
<li>Work with customer success and support teams to identify common customer challenges.</li>
<li>Analyse support tickets and customer feedback to improve documentation effectiveness.</li>
<li>Create self-service content that reduces support demand and improves customer adoption.</li>
<li>Optimise content for use within customer knowledge bases and AI-assisted support platforms.</li></ul><br>
<p></p>
<p><b>
Required Skills and Experience</b></p><p></p><p><b><br>
Essential</b></p>
<ul>
<li>Proven experience as a Technical Author, Technical Writer, Documentation Specialist, or similar role.</li>
<li>Experience producing customer-facing software documentation.</li>
<li>Excellent written and spoken English.</li>
<li>Strong attention to detail and commitment to accuracy.</li>
<li>Ability to understand complex technical systems and explain them clearly to different audiences.</li>
<li>Experience working closely with software development teams.</li>
<li>Strong interviewing and information-gathering skills.</li>
<li>Experience managing multiple documentation projects simultaneously.</li></ul><br>
<p></p>
<p><b>
Documentation Technologies</b></p>
<p>
Experience with one or more of the following:</p>
<ul>
<li>Git</li>
<li>Markdown</li>
<li>Documentation-as-Code workflows</li>
<li>Static site generators</li>
<li>Documentation portals</li>
<li>Confluence or similar collaboration platforms</li>
<li>Version control and pull request processes</li></ul><br>
<p></p>
<p><b>
Technical Knowledge</b></p>
<p>
The candidate should have experience with, or the ability to rapidly learn, concepts including:</p>
<ul>
<li>Cybersecurity principles</li>
<li>Identity and access management</li>
<li>Authentication and authorisation</li>
<li>Network security</li>
<li>Security monitoring and logging</li>
<li>Vulnerability management</li>
<li>Risk management</li>
<li>Compliance and governance requirements</li>
<li>Cloud and SaaS platforms</li>
<li>APIs and system integrations</li></ul><br>
<p></p>
<p><b>
Desirable Skills and Experience</b></p><p></p><p><b><br>
Cybersecurity and Compliance</b></p>
<ul>
<li>Experience working within cybersecurity, governance, risk, and compliance (GRC), or related software environments.</li>
<li>Familiarity with security standards and frameworks such as:
<ul><li>ISO 27001</li>
<li>SOC 2</li>
<li>NIST Cybersecurity Framework</li>
<li>CIS Controls</li>
<li>PCI DSS</li>
</ul></li><li>Experience documenting SaaS, cloud-native, or enterprise software platforms.</li></ul><br>
<p></p>
<p><b>
Technical Skills</b></p>
<ul>
<li>Experience documenting APIs and integrations.</li>
<li>Familiarity with REST APIs, JSON, YAML, and command-line interfaces.</li>
<li>Understanding of cloud infrastructure and container technologies.</li>
<li>Experience creating technical diagrams and architecture documentation.</li>
<li>Familiarity with tools such as Draw.io, Lucidchart, Visio, or equivalent.</li></ul><br>
<p></p>
<p><b>
AI and Emerging Technologies</b></p>
<p>
The following experience would be advantageous:</p>
<ul>
<li>Experience using AI-assisted content creation tools.</li>
<li>Experience creating training, onboarding, or explainer content using AI-powered video generation platforms.</li>
<li>Experience scripting, producing, or managing short-form instructional videos and product walkthroughs.</li>
<li>Understanding of Retrieval-Augmented Generation (RAG) architectures and their application in customer support and knowledge management.</li>
<li>Experience contributing documentation and content used to train, evaluate, or improve AI-powered support assistants and chatbots.</li>
<li>Familiarity with knowledge-base design, content structuring, and metadata practices that improve AI search and retrieval performance.</li>
<li>Experience evaluating the effectiveness of AI-driven customer support solutions.</li></ul><br>
<p></p>
<p><b>
Personal Attributes</b></p>
<ul>
<li>Exceptional written communication skills.</li>
<li>Curious, analytical, and technically minded.</li>
<li>Customer-focused with a commitment to producing documentation that delivers measurable value.</li>
<li>Able to work independently with minimal supervision.</li>
<li>Comfortable collaborating across distributed international teams.</li>
<li>Organised and capable of managing competing priorities.</li>
<li>Enthusiastic about learning new technologies and tools.</li></ul><br>
<p></p>
<p><b>
Typical Deliverables</b></p>
<p>
The Technical Author will be expected to produce:</p>
<ul>
<li>Product Overview Guides</li>
<li>Installation and Deployment Guides</li>
<li>User Administration Guides</li>
<li>Security Configuration Guides</li>
<li>Compliance Mapping Guides</li>
<li>API Reference Documentation</li>
<li>Integration Guides</li>
<li>Troubleshooting Knowledge Base Articles</li>
<li>Release Notes</li>
<li>Frequently Asked Questions (FAQs)</li>
<li>AI-generated product demonstration videos</li>
<li>Customer onboarding video content</li>
<li>Interactive product walkthroughs</li>
<li>Content optimised for AI-powered support assistants</li>
<li>Knowledge articles designed for retrieval by RAG-based support systems</li>
<li>Documentation supporting AI chatbot training and validation</li></ul><br>
<p></p>
<p><b>
Success Measures</b></p>
<p>
Success in the role will be measured through:</p>
<ul>
<li>Documentation quality and accuracy.</li>
<li>Timeliness of documentation delivery alongside product releases.</li>
<li>Documentation coverage of product features and functionality.</li>
<li>Reduction in customer support requests.</li>
<li>Customer satisfaction with documentation.</li>
<li>Adoption and usage metrics for documentation resources.</li>
<li>Effectiveness of knowledge content used by AI-powered support systems.</li>
<li>Quality and engagement metrics for video and interactive learning content.</li></ul><br>
<p></p>
<p><b>
Qualifications</b></p><p></p><p><b><br>
Essential</b></p>
<ul>
<li>Degree-level qualification or equivalent professional experience.</li>
<li>Demonstrable portfolio of technical documentation.</li></ul><br>
<p></p>
<p><b>
Desirable</b></p>
<ul>
<li>Technical writing certification.</li>
<li>Cybersecurity certification or relevant industry experience.</li>
<li>Experience working in regulated or compliance-focused industries.</li></ul><br>
<p></p>
<p><b>
Preferred Candidate Profile</b></p>
<p>
The ideal candidate combines excellent technical writing skills with a strong interest in cybersecurity, compliance, and modern customer enablement technologies. They are comfortable working in a remote-first environment, collaborating with international teams, and leveraging innovative tools&mdash;including AI-generated media and intelligent support systems&mdash;to improve customer understanding, self-service capability, and product adoption.</p>
<p>
The candidate should be equally comfortable interviewing software engineers about a new feature, producing customer-facing documentation, creating short instructional videos, and structuring content so that it can be effectively consumed by both customers and AI-powered support assistants.</p></div><p></p>

Technical Author

Capital Placement

<div>
 <p>
  Over 13 years ago, we started Capital Placement with a bold vision: to open the world to students and graduates who dream of building global careers. We wanted to remove barriers between talent and opportunity and make international work experience accessible to everyone, not just a privileged few.
 </p>
 <p>
  Today, we connect ambitious young people with life-changing internships worldwide, experiences that spark confidence, broaden horizons, and transform potential into purpose. For our 4,000+ employer partners, we offer more than candidates - we connect them with a global community of pre-vetted, career-ready individuals who bring energy, curiosity, and fresh ideas to every role.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The role
  </strong>
 </p>
 <p>
  You'll be the first point of contact for the corporate clients and employers who partner with us to run talent programs. The role goes beyond account management: you'll be actively involved in recruitment coordination and program delivery end to end, working with employers across the region and partnering closely with internal teams to make things run smoothly.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Act as the primary point of contact for corporate clients across phone, email, and chat &mdash; in both Arabic and English &mdash; supporting them throughout the program journey
  </li>
  <li>
   Run consultations to understand each client's hiring goals and recommend the right program structure for them
  </li>
  <li>
   Support the day-to-day delivery of recruitment and talent programs across the region
  </li>
  <li>
   Manage a high volume of client accounts across multiple programs and stages without losing track
  </li>
  <li>
   Conduct interviews and briefings one-on-one or via Rena, our in-house AI interviewer
  </li>
  <li>
   Coordinate with clients and internal teams to make sure programs run smoothly from onboarding through completion
  </li>
  <li>
   Maintain accurate records across all systems, trackers, and databases
  </li>
  <li>
   Analyse client and program data, surface insights, and share recommendations with other teams
  </li>
  <li>
   Use AI tools to improve the client experience and streamline internal workflows
  </li>
  <li>
   Take ownership of issues and resolve them with sound judgment and creative problem-solving
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   Available full-time. This is a full-time role and not compatible with studies, another job, or freelance commitments
  </li>
  <li>
   Fluent in Arabic and English, both written and spoken
  </li>
  <li>
   Comfortable managing corporate client relationships and working with employer stakeholders across the region
  </li>
  <li>
   Strong communicator with a client-first mindset
  </li>
  <li>
   Organised and detail-oriented, able to juggle multiple programs and priorities at once
  </li>
  <li>
   Calm under pressure in a fast-paced environment
  </li>
  <li>
   Strong problem-solver who takes ownership of outcomes
  </li>
  <li>
   Curious about AI and automation, and keen to use them in your day-to-day
  </li>
  <li>
   Experience in recruitment, B2B sales, client success, or program coordination is a plus
  </li>
  <li>
   Having lived or studied abroad is a bonus
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Perks
  </strong>
 </p>
 <ul>
  <li>
   Salary negotiable
  </li>
  <li>
   MacBook, private health insurance, 28 days holiday plus quarterly wellness days, UberEats budget, learning budget, work-from-home setup budget. Annual company getaways (Thailand, Vietnam, Sri Lanka so far). Real room to grow.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Hours
  </strong>
 </p>
 <p>
  UK or US hours Monday to Thursday. Local time zone Fridays (9:30am to 5:30pm) or Sunday to Thursday if you are on our client project.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Process
  </strong>
 </p>
 <p>
  Make sure you meet the requirements outlined in the job description and send your application via the link mentioned.
 </p>
 <ul>
  <li>
   Round 1: A 15-minute AI interview to assess your background and suitability for the role.
  </li>
  <li>
   Round 2: A 20-minute general aptitude test covering numerical reasoning, verbal reasoning, and logical thinking.
  </li>
  <li>
   Round 3: A 45&ndash;60 minute interview with two team members evaluating your expertise and experience related to the Customer Service &amp; Recruitment Associate position.
  </li>
  <li>
   Round 4: A 45&ndash;60 minute cultural fit interview focused on value alignment and team compatibility.
  </li>
  <li>
   Final Round: Discussion with the Founders, centring on your vision, strategic thinking, and overall fit for the role.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  The full process may take up to 2 weeks. We appreciate your time and patience as we work to find the best fit for both you and our team.
 </p>
</div>


Customer Service & Recruitment Associate (Arabic & English Speaker)

Explore 14+ Customer service representative in Alexandria this June. Find roles across top companies and apply now to boost your career.