customer service representative

Octopus Outsourcing

<div>
 <p>
  Career Opportunities at Octopus Outsourcing!
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are expanding our team and actively seeking talented, driven professionals to join us in two key roles. If you're ready for a dynamic work environment with competitive packages, check out the details below!
 </p>
 <p>
  <br/>
 </p>
 <p>
  1️⃣
  <strong>
   English Customer Service Representative
  </strong>
 </p>
 <p>
  A fantastic opportunity to represent a premier English account:
 </p>
 <p>
  ⦁ Role: Customer Service Representative
 </p>
 <p>
  ⦁ Salary: 16,000 EGP Net
 </p>
 <p>
  ⦁ Shifts: Rotational (24/7, including Night and Overnight shifts)
 </p>
 <p>
  <br/>
 </p>
 <p>
  2️⃣
  <strong>
   Sales Representative
  </strong>
 </p>
 <p>
  Maximize your earning potential with our dedicated Sales team:
 </p>
 <p>
  ⦁ Role: Sales Representative
 </p>
 <p>
  ⦁ Salary: 18,000 EGP Net + Uncapped Commission (paid in USD)
 </p>
 <p>
  ⦁ Shifts: Fixed Shifts
 </p>
 <p>
  <br/>
 </p>
 <p>
  ✅
  <strong>
   We Provide:
  </strong>
 </p>
 <p>
  ⦁ Comprehensive Social and Medical Insurance
 </p>
 <p>
  ⦁ Dedicated Transportation support
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Fluency in English B2/C1
  </li>
  <li>
   Graduates
  </li>
  <li>
   Flexibility with rotational shifts
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Service Representative

Concentrix

<div><div><div><div><div><b>Location</b></div>
<div>Alexandria, Egypt
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
Join Concentrix Today!<h2 class="jobSectionHeader"><b>
Description</b></h2><div><br>
Job Description<br>
Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.</div><br>
<p></p>
<p>
In this role, you'll:</p>
<p>
Be the friendly voice to one of our major clients, providing exceptional service across phone, email, and chat. Think about resolving product inquiries, processing orders, and offering helpful advice.<br>
Become a product pro, mastering the ins and outs of the latest trends.<br>
Troubleshoot issues with patience and a can-do attitude.<br>
Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience.<br>
Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals.</p><p><br>
Essential Functions/Core Responsibilities</p>
<p>
Ensure service delivered to our customers meets contractual Key Performance Indicators (&lsquo;KPIs&rsquo;)<br>
Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.<br>
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.<br>
Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.<br>
Maintain basic knowledge of client products and/or services.<br>
Prepare complete and accurate work including appropriately notating accounts as required.<br>
Participate in activities designed to improve customer satisfaction and business performance.<br>
Offer additional products and/or services.</p><p><br>
Candidate Profile<br>
A minimum high school diploma with 3 to 6 months of relevant experience is preferred.</p>
<p>
Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.<br>
Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.<br>
Basic computer navigation skills and PC Knowledge.<br>
Ability to work as a team member, as well as independently.<br>
Dependable with proficient attention to detail.<br>
Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.<br>
Able to rotate shifts, as needed.<br>
Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.<br>
Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.</p><p></p><p><br>
Based on location and/or program, additional experience/skills may be required</p><br>
<p></p>
<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><br>
<p></p>
<p>
Career Framework Role</p>
<p>
Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.</p><br>
<p></p>
<p>
We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!</p><br>
<p></p>
<p>
Disclaimer<br>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p>
<p>
Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.</p></div></div></div><div></div>

Customer Service Advisor - English Speakers - Alex

Four Seasons Hotels & Resorts Egypt

<div>
 <strong>
  About Four Seasons
  <br/>
  <br/>
 </strong>
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 <br/>
 <br/>
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 <br/>
 <br/>
 <strong>
  About the location:
  <br/>
  <br/>
 </strong>
 Seaside glamour on the Egyptian riviera; with Egyptian underpinnings and a sleek waterfront setting, our resort-style Hotel embodies modern Alexandria and its unique cosmopolitan flare. On one side, the Mediterranean Sea glistens in the sun; on the other, a dynamic metropolis buzzes with life. This stunning resort-style hotel opened in June 2007 and has a combination of classic hotel design and modern and contemporary beach suites and villas. Our hotel is connected to a shopping mall, it has 154 rooms including 31 Suites, 30 Beach Suites and 6 Villas with private pools, a private beach, a sea water infinity beach pool and a heated indoor pool, Spa and Fitness Center, and 10 food and beverage venues including an open-air 350 seat beach restaurant.
 <br/>
 <br/>
 <strong>
  Spa Receptionist
  <br/>
  <br/>
 </strong>
 Four Seasons Hotel Alexandria is looking for a Spa Receptionist who will be responsible for providing a warm welcome, ensuring a seamless check-in and check-out process, managing bookings, and delivering exceptional customer service
 <br/>
 <br/>
 <strong>
  Guest Relations
  <br/>
  <br/>
 </strong>
 <strong>
  What Will You Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Greet guests warmly and professionally upon arrival.
  </li>
  <li>
   Provide information about spa services, treatments, and facilities.
  </li>
  <li>
   Handle guest inquiries, complaints, and feedback with a professional and positive attitude.
  </li>
  <li>
   Maintain a high level of customer service at all times, ensuring guest satisfaction and loyalty.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Reservations And Scheduling
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage spa bookings, including scheduling treatments and allocating them.
  </li>
  <li>
   Confirm appointments and follow up with guests regarding their bookings and other inquiries.
  </li>
  <li>
   Coordinate with therapists and other colleagues to ensure smooth operation and efficient use of resources.
  </li>
  <li>
   Upsell spa services and products to enhance guest experience and increase revenue.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Will You Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school education or equivalent experience
  </li>
  <li>
   6 months in hospitality industry work and or fitness, health club related work
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive Salary, wages, and a comprehensive benefits package
  </li>
  <li>
   Excellent Training and Development opportunities
  </li>
  <li>
   Complimentary Dry Cleaning for Employee Uniforms
  </li>
  <li>
   Complimentary Employee Meals
  </li>
 </ul>
</div>


Spa Receptionist

Four Seasons

<div><p><b>About Four Seasons:
</b></p><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
<br>
<br>
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
</p><p></p><p><b>About the location:
</b></p>Seaside glamour on the Egyptian riviera; with Egyptian underpinnings and a sleek waterfront setting, our resort-style Hotel embodies modern Alexandria and its unique cosmopolitan flare. On one side, the Mediterranean Sea glistens in the sun; on the other, a dynamic metropolis buzzes with life. This stunning resort-style hotel opened in June 2007 and has a combination of classic hotel design and modern and contemporary beach suites and villas. Our hotel is connected to a shopping mall, it has 154 rooms including 31 Suites, 30 Beach Suites and 6 Villas with private pools, a private beach, a sea water infinity beach pool and a heated indoor pool, Spa and Fitness Center, and 10 food and beverage venues including an open-air 350 seat beach restaurant.
<p></p><div><b>Spa Receptionist
</b><br>
Four Seasons Hotel Alexandria is looking for a Spa Receptionist who will be responsible for providing a warm welcome, ensuring a seamless check-in and check-out process, managing bookings, and delivering exceptional customer service<br>
</div><div><div><div><div><p><br>
<b>What Will You Do
</b></p><div><div><div><p><b>Guest Relations </b>:
</p></div><div><ul><li><p>Greet guests warmly and professionally upon arrival.
</p></li></ul></div><div><ul><li><p>Provide information about spa services, treatments, and facilities.
</p></li></ul></div><div><ul><li><p>Handle guest inquiries, complaints, and feedback with a professional and positive attitude.
</p></li></ul></div><div><ul><li><p>Maintain a high level of customer service at all times, ensuring guest satisfaction and loyalty.
</p></li></ul></div><div><p><b>Reservations and Scheduling </b>:
</p></div><div><ul><li><p>Manage spa bookings, including scheduling treatments and allocating them.
</p></li></ul></div><div><ul><li><p>Confirm appointments and follow up with guests regarding their bookings and other inquiries .
</p></li></ul></div><div><ul><li><p>Coordinate with therapists and other colleagues to ensure smooth operation and efficient use of resources.
</p></li></ul></div><div><ul><li><p>Upsell spa services and products to enhance guest experience and increase revenue.<br>
</p></li></ul></div></div></div><p><br>
<b>What Will You Bring:
</b></p><div><div><p>1. High school education or equivalent experience
</p></div><div><p>2. 6 months in hospitality industry work and or fitness, health club related work<br>
</p><p><br>
<b>What We Offer:
</b><br>
&bull; Competitive Salary, wages, and a comprehensive benefits package
<br>
&bull; Excellent Training and Development opportunities
<br>
&bull; Complimentary Dry Cleaning for Employee Uniforms
<br>
&bull; Complimentary Employee Meals</p></div></div></div></div></div></div></div><p></p>

Go tutors

<p><b>About Us:</b></p><p>Go Tutors is committed to providing exceptional service and support to our customers. We believe in building lasting relationships through every interaction. We are looking for a dynamic and organized individuals to join our team, someone who thrives in a fast-paced environment and is passionate about helping others.</p><p><b>Position Overview:</b></p><p>We are seeking a highly motivated and detail-oriented Call Centre &amp; Administrative Support Specialist. This unique role is a blend of direct customer interaction and crucial back-office support. The ideal candidate will be the first point of contact for our customers, handling inquiries with professionalism and empathy, while also taking ownership of key administrative tasks that ensure the smooth operation of our department. If you are a great communicator who also enjoys organizing and problem-solving behind the scenes, this is the perfect role for you.</p><p><b>Key Responsibilities:</b></p><p><b>Customer Interaction (Call Centre Duties):</b></p><ul><li>Answer inbound customer calls promptly and professionally, providing a positive first impression.</li><li>Address customer inquiries, resolve issues, and provide accurate information regarding products, services, and company policies.</li><li>Process bookings, forms, and applications accurately over the phone.</li><li>Handle and de-escalate customer complaints, providing appropriate solutions and alternatives.</li><li>Document all customer interactions, transactions, and details of inquiries, comments, and actions taken in the company CRM system.</li><li>Follow up on customer commitments and call-backs in a timely manner.</li></ul><p><b>Administrative Support (Admin Duties):</b></p><ul><li>Process and manage customer correspondence, including emails and written inquiries.</li><li>Update and maintain accurate customer databases and digital filing systems.</li><li>Assist in the preparation of regularly scheduled reports and presentations.</li><li>Perform data entry tasks with a high degree of accuracy.</li><li>Support other departments with administrative tasks as needed (e.g., scheduling, minute-taking for team meetings, inventory of office supplies).</li><li>Manage and organize shared digital drives and documents.</li></ul><p><b>Qualifications &amp; Skills:</b></p><p><b>Required:</b></p><ul><li>Excellent English</li><li>High school diploma or equivalent.</li><li>Proven experience in a customer service role, preferably in a call centre environment.</li><li>Excellent verbal and written communication skills.</li><li>Strong active listening and problem-solving abilities.</li><li>Proficient computer skills and experience with Microsoft Office Suite (Word, Excel, Outlook).</li><li>Highly organized, with a keen eye for detail and the ability to manage multiple tasks simultaneously.</li><li>Patient, empathetic, and a team player with a positive attitude.</li></ul><p><b>Preferred:</b></p><ul><li>Previous experience in an administrative or data entry role.</li><li>Experience with a Customer Relationship Management (CRM) system</li><li>Ability to adapt quickly to new software and technologies.</li></ul><p><b>What We Offer:</b></p><ul><li>A competitive salary and benefits package</li><li>Comprehensive training and ongoing professional development.</li><li>A supportive and collaborative team environment.</li><li>Opportunities for career growth and advancement.</li></ul><p>Job Types: Full-time, Part-time, Permanent</p><p>Pay: E&pound;15,000.00 - E&pound;25,000.00 per month</p><p>Expected hours: 40 per week</p>

Call Centre Agent

Ecolab

<div>
 <p>
  <strong>
   Field Service Representative
  </strong>
 </p>
 <p>
  As a leader in water technology, Nalco Water, an Ecolab Company, is expanding and seeking talented individuals to help us continue to protect the world&rsquo;s most vital resource.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What&rsquo;s in it For You:
  </strong>
 </p>
 <ul>
  <li>
   A long-term, advancing career path in service or technical support
  </li>
  <li>
   Access to industry-leading training programs
  </li>
  <li>
   Support from a dedicated technical team
  </li>
  <li>
   A culture that prioritizes safety and personal protection
  </li>
  <li>
   Pride in contributing to sustainable water solutions for customers
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You Will Do:
  </strong>
 </p>
 <ul>
  <li>
   Conduct site surveys, material estimates, and develop general P&amp;ID drawings and material take-offs for Nalco technology installations prior to customer approval (MOC).
  </li>
  <li>
   Assist the Technical Consultant in providing technical training to customers related to Nalco equipment.
  </li>
  <li>
   Perform testing and commissioning of Nalco equipment and oversee the warranty period post-sale.
  </li>
  <li>
   Execute preventive maintenance and scheduled calibration of Nalco equipment.
  </li>
  <li>
   Repair and troubleshoot Nalco equipment, including online analyzers and chemical injection packages at customer sites.
  </li>
  <li>
   Coordinate with Nalco subcontractors for the implementation of Nalco equipment installations, including status reporting on projects.
  </li>
  <li>
   Review designs, drawings, materials, and equipment before executing Nalco projects.
  </li>
  <li>
   Assist local teams in selecting appropriate pumps and assessing chemical compatibility related to applications.
  </li>
  <li>
   Handle wiring and cable termination for electrical panels as necessary, including testing and commissioning.
  </li>
  <li>
   Apply knowledge of chemical treatment equipment, piping, fittings, and pump skid accessories.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Minimum Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Preferred bachelor&rsquo;s degree in Electrical Engineering, Mechatronics Engineering, Instrumentation Engineering, or a related field.
  </li>
  <li>
   Minimum 5 years of experience with low voltage electrical equipment, panel boards, control systems, PLC, HMI, and troubleshooting of water treatment equipment.
  </li>
  <li>
   Solid experience in field service, installation, and startup activities within water treatment or wastewater contexts.
  </li>
  <li>
   Familiarity with electrical control panel drawings, P&amp;ID, PFD drawings, and root cause analysis for recurrent failures.
  </li>
  <li>
   Valid Egyptian driving license is required.
  </li>
  <li>
   Willingness to travel to various locations within Egypt.
  </li>
  <li>
   AutoCAD and CMMS experience is preferred.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Location:
  </strong>
 </p>
 <p>
  Candidates should be based in Alexandria, as the role involves frequent visits to customer sites and field-based work.
 </p>
</div>


Field Service Representative - Alex

Hilton

<div><p>Banquet Captain</p><p>
A Banquet Captain is responsible for overseeing the set-up and clean-up of food and beverage during banquet functions in the hotel's continuing effort to deliver outstanding guest service and financial profitability.</p><br>
<p><br>
<br>
<b>What will I be doing?</b></p><br>
<p>As a Banquet Captain, you will be responsible for overseeing the set-up and clean-up of food and beverage during banquet functions in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:</p>
<ul><li>Supervise food and beverage service throughout banquet functions to ensure quality service and product quality</li>
<li>Assist with the planning, organizing and execution of all banquet functions including, but not limited to, breakfast, coffee breaks, luncheons, dinners, cocktail receptions, galas, etc.</li>
<li>Greet and welcome client representative and guests, responding to requests in a timely, friendly and efficient manner</li>
<li>Participate in and lead department meetings</li>
<li>Process banquet checks accurately and efficiently for payment</li>
<li>Ensure guest satisfaction throughout the meal service</li>
<li>Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations</li>
</ul><b>What are we looking for?</b><p><br>
A Banquet Captain at Hilton is always working on behalf of our guests and clients and as team with your coworkers. To fulfill this role successfully you need to have the attitude, behaviour, skills, and the following values:</p><ul>
<li>Positive attitude</li>
<li>Administration and organization skills</li>
<li>Know how to listen to suggestions and critics</li>
<li>Be committed to delivering high standard customer service</li>
<li>Take initiative</li>
<li>Teamwork</li>
<li>Ability to lead people</li>
<li>Good communication</li></ul>
<p>It will be advantageous in this position if you demonstrate the following skills and differentials:</p><ul>
<li>Experience in hotel</li>
<li>Experience in similar function</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Banquet Captain

Explore 41+ Customer service representative in Alexandria this December. Find roles across top companies and apply now to boost your career.

41 customer service representative jobs IN Alexandria

Customer Service Representative

Customer Service Advisor - English Speakers - Alex

Spa Receptionist

Spa Receptionist

Call Centre Agent

Field Service Representative - Alex

Banquet Captain