call center agent position - sutherland (furniture)

call center representative (female – english speaking) job summary

customer service representative telecom account

alexandria cabin crew opportunities (dubai based, relocation provided)

lead full stack engineer (.net, vue/react) - fully remote - canada time

call center agent position - sutherland (furniture) Jobs in Alexandria

call center representative (female – english speaking) job summary Jobs in Alexandria

customer service agent Jobs in Alexandria

customer service agent

customer service representative telecom account Jobs in Alexandria

customer service specialist (egypt) Jobs in Alexandria

customer service specialist (egypt)

call center representative female english speaking job summary

Selva trading

Call Center Representative (Female &ndash; English Speaking)Job SummaryWe are seeking a professional and customer-focused Female Call Center Representative with strong English communication skills to join our growing team. Due to the nature of the role and customer interaction requirements, this position is open to female candidates only.The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, maintaining high service standards, and ensuring customer satisfaction at all times.Salary<ul><li>Salary will be determined based on experience and qualifications</li><li>Performance bonuses and incentives available</li></ul>Key Responsibilities<ul><li>Handle inbound and outbound customer calls professionally</li><li>Provide excellent customer service and support</li><li>Resolve customer complaints and technical/service-related issues efficiently</li><li>Act as a resolution enabler by identifying problems and providing suitable solutions</li><li>Escalate unusual or unresolved cases to management when necessary</li><li>Maintain accurate records of customer interactions and follow-up actions</li><li>Meet company KPIs, service quality standards, and response time targets</li><li>Work collaboratively with team members and management</li><li>Ensure customer satisfaction and positive customer experience at all times</li></ul>Requirements<ul><li>Female candidates only</li><li>Fluent English speaking and writing skills are mandatory</li><li>Previous experience in a call center or customer service role is preferred</li><li>GCC call center experience is considered a strong advantage</li><li>Strong communication and interpersonal skills</li><li>Excellent customer handling and complaint resolution abilities</li><li>Ability to remain calm and professional under pressure</li><li>Team player with a respectful and positive attitude</li><li>Strong problem-solving and multitasking skills</li><li>Must have access to a laptop, a stable internet connection, and the ability to work effectively from home.</li></ul>Technical Skills<ul><li>Good computer literacy</li><li>Familiarity with CRM systems and call center software</li><li>Ability to use Microsoft Office applications (Word, Excel, Outlook)</li><li>Fast and accurate data entry skills</li><li>Basic troubleshooting and issue-resolution capabilities</li><li>Ability to manage tickets, escalations, and customer follow-ups</li></ul>Preferred Qualities<ul><li>Professional appearance and communication style</li><li>Strong sense of responsibility and commitment</li><li>Ability to work in shifts if required</li><li>Customer-oriented mindset with attention to detail</li></ul>Benefits<ul><li>Competitive salary package</li><li>Performance-based bonuses</li><li>Career growth opportunities</li><li>Professional and supportive work environment</li></ul>Pay: E&pound;6,000.00 - E&pound;10,000.00 per hourWork Location: In person

Call Center Representative (Female – English Speaking) Job Summary

AMIDEAST, Inc.

<div>COMPANY DESCRIPTION

Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we provide programs and services that improve educational opportunity and quality, expand access to U.S. study, empower youth and women, strengthen local institutions, and develop language and professional skills for success in the global economy. Headquartered in Washington, D.C., Amideast operates offices in 11 countries in the MENA region. For more information, visit us at www.amideast.org.

POSITION DESCRIPTION

The Customer Service Specialist is the focal point of Amideast, serving customers&rsquo; needs and selling Amideast services. The Customer Service Specialist handles walk-ins applying Amideast policy and regulations and offers a professional service to elevate customer experience at Amideast and sell Amideast services. S/he provides customers assistance, receives their requests, and carries the necessary steps to fulfil those requirements. The Customer Service Specialist is accountable for courses/tests preparation registrations, books inventory and sales, and informing customers of all Amideast offerings where appropriate. The incumbent of the position will be responsible for achieving the department monthly sales targets as assigned by the direct supervisor.

RESPONSIBILITIES
<ul>
<li>Maintain a high level of a professional and cordial attitude dealing with customers</li>
<li>Respond to a variety of customers&rsquo; requests through offering accurate information and services</li>
<li>Work on the existing software CRM tool and achieve high level of accuracy for use</li>
<li>Maintain data and updates of existing shared sheets</li>
<li>Promote and sell Amideast offerings for walk-ins where appropriate</li>
<li>Answer calls, send emails, and whatsapp/SMS to achieve customer service sales targets</li>
<li>Sustain Amideast services offered according to policies and regulations</li>
<li>Suggest improvements in the quality of services offered to suit customers&rsquo; needs</li>
<li>Maintain data entry per business requirements</li>
<li>Issue various vouchers through CRM registration and paperwork</li>
<li>Involve in report writing through gathering necessary data</li>
<li>Perform a data analysis when needed</li>
<li>Participate in different training courses and meetings to enhance the quality of information given</li>
<li>Reviews and submits certification and accreditation requests per process for Alex candidates</li>
<li>Performs back office tasks related to Alex candidates, Proclass registrations, courier, reporting</li>
<li>Maintain a team-focused environment with CS colleagues and perform tasks assigned by the supervisor accurately</li>
<li>Coordinate with different departments per CS department processes</li>
<li>Perform EL class visits per schedule assigned by the supervisor and provide accurate feedback
</li><li>Retain candidates for the following rounds during class visits as a KPI for performance evaluation</li>
<li>Approach Placement test takers register in various Amideast offerings and achieve a high registration rate as a KPI for performance evaluation</li>
<li>Handles cash and manual swipe payments and reconciles cash daily with Finance</li>
<li>Assisting in social media campaigns, promotions, and collaborations that drive sales and brand visibility</li>
<li>Creating engaging and informative posts, images, and videos tailored to JD's audience across platforms like Instagram, Twitter, Facebook, and TikTok</li>
<li>Responding to comments, messages, and mentions to maintain a positive, interactive relationship with online customers</li>
<li>Working closely with the marketing and sales teams to align social media efforts with larger campaigns and promotional strategies
QUALIFICATIONS
 </li><li>Required:
</li><li>Bachelor&rsquo;s degree</li>
<li>2-3 years of working experience in a related field</li>
<li>Customer service and call center background</li>
<li>Outbound sales and upselling experience is an asset.
</li><li>Proficiency in computer skills, Microsoft Office (Word, PowerPoint, Outlook and others)
</li><li>Strong Excel experience and reporting</li>
<li>Possess strong decision making and problem-solving technique</li>
<li>Acquire time management, and multi-task skills with an ability to prioritize responsibilities</li>
<li>Attentive to details and possession of ownership responsibilities</li>
<li>Handle difficult situations independently and/or as a part of a team</li>
<li>Maintain a knowledgeable background in different services
Preferred:
</li><li>Professional Certifications (optional)
</li><li>Working the Evening shift occasionally</li>
<li>Double shift required in case of events, absences, leaves, and extreme workloads</li>
<li>TOEIC score of 700 or equivalent</li>
</ul>
The physical demands and work environment that have been described is representative of those employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee&rsquo;s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.

Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.</div>

Customer Service Specialist (Egypt)

Luminate

<div>
 Posted: 5/6/26
 
 
 Pelican CU is hiring for Loan Officer Floater.
 
 
 The
 
 Loan Officer Floater
 
 is a front-line role, responsible for delivering outstanding service and support to members through the processing of all consumer loan products offered, including credit cards, and the opening of new accounts. This position requires strong sales skills to identify members&rsquo; needs and cross-sell appropriate products and services. The Loan Officer Floater will float to various branches/departments and may fulfill the role of a Loan Officer or Member Experience Representative.
 
 
 
 A DAY IN THE LIFE OF A LOAN OFFICER FLOATER INCLUDES:
 
 
 
 <ul>
 <li>
 Processing and evaluating loan applications with a high degree of accuracy and regulatory compliance, identifying red flags, and conducting thorough reviews to mitigate risks and fraud.
 </li>
 <li>
 Opening and closing personal and business accounts to fully support members&rsquo; needs.
 </li>
 <li>
 Issuing and servicing new credit cards for all members.
 </li>
 <li>
 Delivering excellent member service in person, over the phone, in writing, and/or via all other communication channels.
 </li>
 <li>
 Cross-selling credit union products and services through proactive outbound calls and in-person conversations in a manner that meets or exceeds assigned sales and performance goals.
 </li>
 <li>
 Serving in Member Experience Representative or Loan Officer capacity for assigned branch.
 </li>
 <li>
 Performing other job-related duties as assigned.
 
 
 </li>
 </ul>
 
 Loan Officer Floater Skills And Qualifications Include
 
 
 
 <ul>
 <li>
 Minimum of two (2) years of financial institution experience to include teller, contact center, lending, or loan processing duties.
 </li>
 <li>
 Must have a strong background in sales.
 </li>
 <li>
 Must be eligible to be licensed to sell all necessary insurance products.
 </li>
 <li>
 A high school education or GED.
 </li>
 <li>
 Strong problem-solving, attention to detail, and member service skills.
 </li>
 <li>
 Reliable transportation is required due to the travel requirement.
 
 
 </li>
 </ul>
 
 OTHER THINGS YOU MAY WANT TO KNOW ABOUT THIS POSITION:
 
 
 
 
 Work Schedule
 
 
 
 <ul>
 <li>
 Monday &ndash; Friday
 </li>
 <li>
 8:30 am &ndash; 5:30 pm
 </li>
 <li>
 Travel time may extend beyond normal business hours.
 
 
 </li>
 </ul>
 
 Travel
 
 
 
 <ul>
 <li>
 Travel is necessary for this position and mileage reimbursement is available for those who qualify.
 
 
 </li>
 </ul>
 
 Work Site Location
 
 
 
 <ul>
 <li>
 Our Alexandria and Pineville branches will be the home branches for this position.
 </li>
 <li>
 The additional territories this role may be scheduled in advance to work at include:
 </li>
 <li>
 Monroe Branch
 </li>
 <li>
 Video Operations (Corporate Campus in Baton Rouge)
 </li>
 <li>
 While this position is primarily assigned to the listed region, in high-need situations, you may be asked to travel to other Pelican branch locations across Louisiana to support business needs.
 
 
 </li>
 </ul>
 
 WHY SHOULD YOU JOIN THE PELICAN TEAM?
 
 
 
 Since 1956, Pelican Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We&rsquo;ve since grown into the largest state-chartered credit union in Louisiana now serving over 78,000 members nationwide. Because of our continued growth, Pelican Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture.
 
 
 Our culture is grounded in faith, and we strive to live the golden rule of &lsquo;love thy neighbor&rsquo;. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.
 
 
 
 Our Full-time Employees Enjoy Amazing Benefits Including
 
 
 
 <ul>
 <li>
 Medical, Dental, and Vision Insurance with generous employer premium contributions
 </li>
 <li>
 Health Savings Account contributions for eligible employees
 </li>
 <li>
 Employer-Paid Life Insurance
 </li>
 <li>
 Paid Vacation &amp; Sick Leave
 </li>
 <li>
 15 Paid Holidays each year, which includes a Cultural Floating Holiday
 </li>
 <li>
 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% after 1 year of employment
 
 
 </li>
 </ul>
 Pelican Credit Union is an Equal Opportunity Employer. All Credit Union campuses are tobacco and vape-free.
 
 
 Interested applicants can find all available openings at: Job Board | Dayforce Jobs
</div>

Loan Officer Floater: Alexandria and Pineville

Sutherland

<div>Company Description 
Sutherland is a global digital transformation and experience-led powerhouse with more than 30 years of helping the world&rsquo;s most recognizable brands deliver effortless, intuitive, and human-centered interactions. 
We combine deep process expertise, innovative automation, design-thinking, and AI-driven technologies to reimagine and elevate both the customer and employee experience. 
At Sutherland, we believe the strongest relationships are built on trust, value, and shared success &mdash; we call it One Sutherland. 
Job Description 
Sutherland is looking to add to our Talent Acquisition Team to support hiring demands across the Egypt region with emphasis in the Alexandria &amp; Cairo areas. If you are a skilled, high-volume Recruiter and have the ability to succeed in a fast-paced environment - we want to hear from you! (Note this position is onsite, not remote)
In this role you'll get to:<ul><li>
Set the path to success: Support recruiting and hiring efforts to ensure a positive and smooth experience for candidates and / or new hires.</li><li>
Build the company: Identify and recruit the best-fit personnel to help drive the team and company to higher levels.</li><li>
Strengthen relationships: Establish and maintain communication with outside resources to help build a network for sourcing qualified applicants.</li><li>
Support the team: Facilitate the completion of drug tests, background checks and other pre-employment requirements.</li></ul> 

Qualifications 
Our most successful candidates will have:<ul><li>
3+ years of experience in high-volume recruiting</li><li>
Ability to identify, recruit and develop talent with tight timelines</li><li>
BPO experience a major plus!</li><li>
B2 or above English level</li><li>
Must be able to work onsite in our Alexandria office</li><li>
Ability to work in MS Office</li><li>
Ability to efficiently manage time and keep track of multiple schedules, meetings and initiatives</li><li>
Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player</li><li>
Strong verbal and written communication skills; be able to communicate in a clear, constructive and professional manner</li></ul></div>

High-Volume Recruiter | Onsite - Alexandria

Aumet inc

<div>
 
 Overview
 
 
 
 We are seeking a dynamic Medical Representative with a proven track record of success and solid experience working with pharmacies. The ideal candidate will possess exceptional communication skills, strategic relationship-building abilities, and a deep understanding of pharmaceutical products and their therapeutic applications.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Develop and maintain strong, trusted relationships with pharmacists, pharmacy managers, and procurement teams to drive product adoption and sales growth.
 </li>
 <li>
 Communicate product benefits, clinical data, contraindications, and proper usage to pharmacy staff and healthcare professionals in a clear, compliant manner.
 </li>
 <li>
 Identify and prioritize target pharmacies, plan visits, and execute a structured territory plan to meet or exceed sales targets.
 </li>
 <li>
 Collaborate with marketing and medical affairs teams to support launches, educator programs, and promotional campaigns tailored to pharmacies.
 </li>
 <li>
 Collect market intelligence, competitor activity, and feedback from pharmacies to inform strategy and improve product positioning.
 </li>
 <li>
 Ensure timely order processing, accurate forecasting, and inventory management in coordination with wholesalers and distributors.
 </li>
 <li>
 Maintain up-to-date knowledge of regulatory guidelines, pharmacovigilance processes, and company policies related to medical sales.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Proven experience as a Medical Representative with a strong track record in working with pharmacies or pharmaceutical distributors.
 </li>
 <li>
 Excellent verbal and written communication, negotiation, and presentation skills.
 </li>
 <li>
 Ability to build and sustain professional relationships at all levels within pharmacies and healthcare teams.
 </li>
 <li>
 Strong organizational skills, time management, and the ability to manage a multi-faceted territory.
 </li>
 <li>
 Bachelor&rsquo;s degree in Science, Pharmacy, or a related field; relevant certifications are a plus.
 </li>
 <li>
 Valid driver&rsquo;s license and willingness to travel within the assigned territory.
 
 
 </li>
 </ul>
 
 Preferred Attributes
 
 
 
 <ul>
 <li>
 Self-motivated, results-driven, and resilient with a customer-centric approach.
 </li>
 <li>
 Passion for science, patient care, and improving therapeutic outcomes.
 </li>
 <li>
 Proficiency in CRM software, MS Office, and data-driven sales analytics.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive base salary with performance-based incentives.
 </li>
 <li>
 Comprehensive benefits package, including health, dental, and retirement plans.
 </li>
 <li>
 Ongoing training and professional development opportunities.
 </li>
 <li>
 Supportive team environment with clear career progression paths.
 </li>
 </ul>
</div>

Medical Representative

البنك التجاري الدولي

<div></div><div><div>Description<div></div> 
Job PURPOSE:

To promote the growth of CIB market, share through selling a value-adding financial products and services to achieve the set objectives and applying superior quality service to maintain and enhance CIB image. In addition to build and maintain relationship with existing &amp; potential customers and handle all their requests/instructions effectively to provide competitive customer service.

KEY ACCOUNTABILITIES

Sales &amp; Service

1. Provide customers with basic information on all Bank&rsquo;s products/services to increase Customer awareness &amp; ensure a high level of quality service.

2. Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in, relationship building and depending of existing customer base and companies as well as new to bank clients in a transparent &amp; ethical way

3. Handle all account opening &amp; it&rsquo;s related operations process including system input &amp; data entry.

4. Track customers&rsquo; inflows and outflows and contact customers to seek information on reasons for unexpected patterns/behaviours to maintain better -quality service level and meet set budgets.

5. Ensure that every customer interaction is conducted as a superior service experience and in line with the defined CIB customer experience standards TAT and bank service indicators (including wait time, telephone timeliness, reply to customer queries and messages etc.)

6. Handle customers&rsquo; queries and complaints and ensure effective closure of complaints within the set TAT&amp; SLA to reach customer satisfaction and loyalty

Reporting &amp; Communication

7. Prepare the daily sales report (DSR) including sales activities and call reports, share it with supervisor and branch head to track sales performance achievement versus budget and work on alternative plans when needed

8. Respond positively and diligently to colleagues and coordinate and communicate effectively with branch staff support units to ensure that customers&rsquo; requests are processed timely and efficiently

9. Introduce and promote alternate channels to customers to reduce traffic in branches to support achieving the digital offloading strategy

10. Report any possible frauds and risks and provide customer feedback to direct supervisor to maintain high level of control

11. Receive all relevant customer requests related to cheque book, credit &amp; debit cards, TDs, CDs..etc. check their validity and send to related departments for completion

Policies, Processes and Procedures

12. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

Day-to-day Operations

13. Implement the day-to-day operations assigned for the Branch to ensure compliance with the established standards and procedures

Compliance

14. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks<div> 
</div></div><div>
Qualifications<div></div> 
Qualifications &amp; Experience
<ul><li>Bachelor&rsquo;s degree of commerce, business administration, accounting or its equivalent</li></ul>

Minimum 0 &ndash; 1 years of experience
<ul><li>Knowledge of all retail banking products and services is an asset</li></ul>

Skills
<ul><li>Excellent command of English &amp; Arabic Languages</li></ul>
<ul><li>Communication skills</li></ul>
<ul><li>Customer and service oriented</li></ul>
<ul><li>Working under pressure</li></ul>
<ul><li>High sense of control</li></ul><div> 
</div></div><div>
Primary Location: Egypt-Alexandria-NEW ALAMEIN BRANCH</div><div>
Work Locations: NEW ALAMEIN BRANCH</div><div>
Job: Front Liner</div><div>
Organization: RETAIL &amp; COMMERCIAL BANKING</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

PERSONAL BANKER - Alexanderia & Alamien Areas

Concentrix

&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;Job Title:&lt;/p&gt;B2B Marketing Specialist - CV Required&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;Job Description&lt;/p&gt;The Sales Representative is responsible for demonstrating the value and benefits of our client&rsquo;s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.&lt;ul&gt;&lt;li&gt;&lt;span&gt;Conducting market research to identify trends, competitors, and customer needs. for our client &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span&gt;Supporting the development and implementation of marketing campaigns.&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span&gt;Creating and editing marketing materials such as presentations, social media posts, newsletters, and website content.&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span&gt;Coordinating with internal Client teams (sales, design, operations) to ensure brand consistency.&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span&gt;Monitoring campaign performance and preparing basic reports on results.&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span&gt;Assisting in organizing events, webinars, or promotional activities.&lt;/span&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;Location:&lt;/p&gt;EGY Alexandria - 5th Floor, Matajer Tower 2, 51 - 61 Fawzi Moaz Street, Smouha, Sidi Gaber&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;Language Requirements:&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;Time Type:&lt;/p&gt;Full time

B2B Marketing Specialist - CV Required

Explore 30+ Call center representative female english speaking job summary in Alexandria this May. Find roles across top companies and apply now to boost your career.