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guest relations manager

Accor

<div><div>&#1605;&#1593;&#1604;&#1608;&#1605;&#1575;&#1578; &#1593;&#1606; &#1575;&#1604;&#1588;&#1585;&#1603;&#1577;</div><p><br>
Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.</p><div><br>
&#1608;&#1589;&#1601; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;</div><ul><li><p><br>
Assist in welcoming and ensuring smooth check-in/check-out experiences for all guests.</p></li><li><p>
Handle guest inquiries, requests, and complaints professionally, ensuring timely resolution.</p></li><li><p>
Proactively engage with VIPs, regular guests, and special groups to enhance satisfaction and loyalty.</p></li><li><p>
Monitor guest satisfaction and provide feedback to management for service improvements.</p></li><li><p>
Supervise and support the Guest Relations team in daily operations.</p></li><li><p>
Provide coaching and guidance to team members to maintain service standards.</p></li><li><p>
Coordinate with Front Office, Concierge, Housekeeping, and other departments to ensure seamless guest experiences.</p></li><li><p>
Maintain guest records, preferences, and special requests in the hotel system.</p></li><li><p>
Assist in preparing daily reports, VIP arrival plans, and guest recognition programs.</p></li><li><p>
Support the Guest Relations Manager in audits, inspections, and quality control initiatives.</p></li><li><p>
Assist in planning and executing special events, VIP services, and guest recognition programs.</p></li><li><p>
Ensure proper arrangements for guest amenities, surprises, and personalized services.</p></li></ul><div><br>
&#1575;&#1604;&#1605;&#1572;&#1607;&#1604;&#1575;&#1578;</div><ul><li><p><br>
Minimum 3&ndash;5 years of experience in Guest Relations or Front Office operations in a 4- or 5-star hotel.</p></li><li><p>
Strong interpersonal, communication, and problem-solving skills.</p></li><li><p>
Excellent command of English; additional languages are a plus.</p></li><li><p>
Ability to handle difficult situations with professionalism and discretion.</p></li></ul></div>

Guest Relations Manager

Rixos

<div><b>Company Description</b><p><br>
Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.</p><p>
Key Features:</p><p>
Stunning Waterfront Setting:</p><p>
Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.</p><p>
Luxurious Accommodations:</p><p>
Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.</p><p>
World-Class Dining:</p><p>
Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.</p><p>
State-of-the-Art Facilities:</p><p>
Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.</p><p>
Exceptional Service:</p><p>
At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations.</p><b><br>
Job Description</b><p><b><br>
Position Summary:</b></p><p>
Rixos Properties is seeking a dynamic Guest Relations Manager to lead the guest relations team in delivering personalized and memorable guest experiences. This role manages VIP services, handles guest feedback, and ensures guest satisfaction at all touchpoints..</p><p><b>
Key Responsibilities:</b></p><ul><li>VIP Services: Manage VIP arrivals, departures, and special requests.</li><li>Guest Interaction: Address guest concerns and resolve issues promptly.</li><li>Team Leadership: Supervise and train guest relations team members.</li><li>Reporting: Monitor guest satisfaction scores and feedback trends.</li><li>Brand Standards: Ensure service delivery aligns with brand expectations..</li></ul><b><br>
Qualifications</b><p><b><br>
Languages Required: Russian &amp; German</b></p><p><b>
Sustainability:</b> Commit to and maintain sustainable practices by enhancing resource efficiency, minimizing waste, and promoting eco-friendly, social, and ethical initiatives. Align with the hotel's broader ESG (Environmental, Social, and Governance) and CSR (Corporate Social Responsibility) objectives to drive positive impact across all pillars of sustainability.</p><p><b>
Compliance and Standards:</b> Ensure full compliance with local legal requirements, international standards, health and safety regulations, company policies, ISO standards, and industry best practices. Continuously review and update operational processes to ensure alignment with evolving legal and regulatory requirements.</p><p><b>
Food Safety &amp; Hygiene:</b> Ensure full compliance with food safety and hygiene regulations by overseeing proper purchasing, storage, handling, maintenance, communication, and preparation practices across all departments.</p><p><b>
Skills:</b></p><p></p><ul><li><br>
Degree in Hospitality Management or related field.</li><li>Minimum 3 years in guest relations or front office management.</li><li>Excellent interpersonal and communication skills.</li><li>Proficiency in hospitality software systems..</li></ul><b><br>
Additional Information</b><br>
<ul><li><b>
Competitive Salary and Compensation:</b><ul><li>
Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.</li></ul></li><li><b>
Training and Development Opportunities:</b><ul><li>
Access to training programs and development opportunities to enhance skills and advance within the company.</li></ul></li><li><b>
Career Advancement:</b><ul><li>
Opportunities for career growth and advancement within the Rixos Hotels group.</li></ul></li><li><b>
Health and Wellness Benefits:</b><ul><li>
Comprehensive health insurance coverage.</li></ul></li><li><b>
Employee Recognition Programs:</b><ul><li>
Recognition programs to acknowledge and reward outstanding performance and dedication.</li></ul></li><li><b>
Work-Life Balance:</b><ul><li>
Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.</li></ul></li><li><b>
Uniforms and Dress Code:</b><ul><li>
Provision of uniforms or dress code guidelines for a professional and cohesive appearance.</li></ul></li><li><b>
Social Events and Activities:</b><ul><li>
Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.</li></ul></li><li><b>
Transportation Services:</b><ul><li>
Transportation services.</li></ul></li><li><b>
Employee Wellness Programs:</b><ul><li>
Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.</li></ul></li></ul></div>

Capital Motion

<p>Job posted on 15/09/2025</p><p>Location: Functional - Front of House</p><p>Department: FRONT OF HOUSE</p><p>Designation: GUEST EXPERIENCE LEAD</p><p>Entity: Number of Position(s) 1</p><p>Openings Valid Till: 31/10/2025</p> Company Description <p>Capital Motion owns and operates some of the leading licensed restaurants in the UAE and we are currently hiring. Our available jobs are related to restaurant operations, including F&B service, waitresses/waiters, hostesses, kitchen and bar operations as well as venue management.</p> <p>All our jobs offer a complete package with residence visa, accommodation, transportation, annual paid vacation, health insurance in addition to basic salary.</p> Job Description <p>The Trilogy by Buddha-Bar is seeking a passionate and service-driven Guest Experience Lead to oversee front-of-house operations and elevate the guest journey across our high-end restaurant and lounge venues. This role is central to ensuring exceptional service delivery, driving sales, leading the hostesses team, and coordinating group bookings and events. The ideal candidate will be a confident leader with a strong background in restaurant hospitality, guest relations, and sales.</p> Key Responsibilities <ul> <li>Guest Relations & Front-of-House Leadership: Lead and inspire the hostess and reception teams to deliver a warm, professional, and seamless welcome.</li> <li>Handle VIP guests, special requests, and feedback with discretion and care.</li> <li>Supervise and schedule hostesses to ensure optimal front-of-house coverage.</li> <li>Support reception operations, ensuring smooth guest check-in and seating flow.</li> <li>Manage and confirm group bookings, coordinating with kitchen and service teams.</li> <li>Handle private dining and event inquiries, ensuring all details are captured and executed.</li> <li>Take and manage reservations via phone, email, and online platforms.</li> <li>Monitor reservation trends and adjust seating plans to maximize occupancy.</li> <li>Collaborate with marketing and sales teams to promote special events and packages.</li> <li>Ensure all guest interactions reflect the brand's standards and hospitality ethos.</li> </ul> Reservations & Booking Management <ul> <li>Oversee the reservations process, ensuring accurate and efficient handling of individual and group bookings.</li> <li>Coordinate with the reception and events teams to manage table allocations and guest flow.</li> <li>Maintain reservation systems and guest databases, ensuring up-to-date and accurate records.</li> </ul> Sales & Upselling <ul> <li>Drive revenue through upselling dining experiences, packages, and special offerings.</li> <li>Collaborate with the sales and marketing teams to convert leads into bookings and repeat visits.</li> <li>Identify and act on opportunities to enhance guest spend and satisfaction.</li> </ul> Group Bookings & Event Coordination <ul> <li>Manage group reservations and private dining events from inquiry to execution.</li> <li>Liaise with internal departments (kitchen, bar, operations) to ensure smooth event delivery.</li> <li>Ensure all guest requirements are met and expectations exceeded.</li> </ul> Team Management & Support <ul> <li>Train and supervise hostesses and reception staff.</li> <li>Develop team schedules, ensure grooming standards, and uphold service protocols.</li> <li>Foster a positive, guest-centric team culture.</li> </ul> Safety and Security <ul> <li>Report work-related accidents or injuries immediately to the manager/supervisor.</li> <li>Follow safety and security policies to maintain a clean, safe, and secure environment.</li> <li>Identify and correct unsafe work procedures or conditions.</li> <li>Use proper equipment and PPE and follow correct lifting procedures.</li> <li>Follow emergency procedures for evacuations, medical emergencies, and natural disasters.</li> <li>Safely operate and store tools, equipment, and machines.</li> <li>Complete required safety training and certifications.</li> </ul> Policies and Procedures <ul> <li>Protect the privacy and security of guests and coworkers.</li> <li>Follow company and department policies and procedures.</li> <li>Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.</li> <li>Maintain confidentiality of proprietary materials and information.</li> <li>Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.</li> <li>Perform other reasonable job duties as requested by Supervisors.</li> </ul> Communication <ul> <li>Speak to guests and co-workers using clear, appropriate and professional language.</li> <li>Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.</li> </ul> Working with Others <ul> <li>Support all co-workers and treat them with dignity and respect.</li> <li>Develop and maintain positive and productive working relationships with other employees and departments.</li> <li>Partner with and assist others to promote an environment of teamwork and achieve common goals.</li> </ul> Physical Tasks <ul> <li>Read and visually verify information in a variety of formats.</li> <li>Stand, sit, or walk for extended periods.</li> <li>Move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and over 50 pounds with assistance.</li> <li>Grasp, turn, and manipulate objects of varying size and weight with dexterity.</li> <li>Move over sloping, uneven, or slippery surfaces.</li> <li>Move up and downstairs and/or service ramps.</li> <li>Reach overhead and below the knees, including bending, twisting, pulling, and stooping.</li> </ul> Qualifications <ul> <li>Minimum 3-5 years of experience in guest relations, restaurant hospitality, or front-of-house management.</li> <li>Strong background in reservations, sales, or event coordination.</li> <li>Excellent communication, leadership, and interpersonal skills.</li> <li>Proficiency in reservation systems and MS Office.</li> <li>Fluent in English; additional languages are a plus.</li> <li>Experience in luxury or high-end restaurant environments preferred.</li> </ul> Other <ul> <li>Performs other related tasks as assigned by management.</li> <li>Complies with Capital Motion policies and procedures.</li> </ul> Additional Information <ul> <li>The work location is Yas Island, Abu Dhabi.</li> <li>Please ensure you are willing and able to work within the Abu Dhabi area before applying.</li> </ul>

GUEST EXPERIENCE LEAD

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>United Arab Emirates
</div></div><div><div>Province/City
</div><div>Abu Dhabi
</div></div><div><div>Hiring Entity
</div><div>Rosewood Abu Dhabi
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Internship
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div>OVERVIEW/BASIC FUNCTION:
<div>Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors.<br>
</div><div></div><br>
<div>RESPONSIBILITIES:
</div><ul><li>Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
</li><li>Ensure that standards are maintained at a superior level on a daily basis.
</li><li>Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
</li><li>Anticipate guests&rsquo; needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
</li><li>Maintain positive guest relations at all times.
</li><li>Resolve guest complaints, ensuring guest satisfaction.
</li><li>Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
</li><li>Maintain complete knowledge at all times of:
</li></ul><div>a. All hotel features/services, hours of operation.
</div><div>b. All room types, numbers, layout, decor, appointments and location.
</div><div>c. All room rates, special packages and promotions.
</div><div>d. Daily house count and expected arrivals/departures.
</div><div>e. Room availability status for any given day.
</div><div>f. Scheduled daily group activities / VIP&rsquo;s.
</div><ul><li>Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
</li><li>Meet with Supervisor to review daily assignments and priorities.
</li><li>Meet with departing Front Desk Agent to review business status and follow up items.
</li><li>Access all functions of computer system.
</li><li>Set up work station with necessary supplies.
</li><li>Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
</li><li>Promote positive guest relations to all individuals approaching the Front Desk.
</li><li>Process all guest check-ins.
</li><li>Confirm reservation in system and review all noted information.
</li><li>For guests without a reservation, sell a room type agreed upon.
</li><li>Register guest in the computer.
</li><li>Verify reservation information with the guest (departure date, room type).
</li><li>Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
</li><li>Assign guest room
</li><li>Advice guest of any messages, mail, faxes, etc. received for them.
</li><li>Communicate services and amenities of the hotel to guests.
</li><li>Obtain proper identification for tax exempt guests and attach form to registration card.
</li><li>Direct Bell Person to escort guest and transport their luggage to the room.
</li><li>Maintain guest history files on all guests.
</li><li>Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
</li><li>Set up accurate accounts for each guest checking in according to their requirements (i.e., sharewiths, separate room/tax/incidentals, comp).
</li><li>Handle overbooked or &ldquo;walked&rdquo; guests.
</li><li>Accommodate room changes.
</li><li>Document all guest requests, complaints or problems.
</li><li>Take record and relay messages accurately, completely and legibly.
</li><li>Accept and record wake-up call requests; deliver to PBX.
</li><li>Issue safe deposit boxes to guests and ensure security of keys.
</li><li>Distribute all guest and department mail.
</li><li>Monitor, send and distribute guest faxes.
</li><li>Document and confirm reservations and cancellations.
</li><li>Block rooms in computer and follow through on designated requirements.
</li><li>Pre-register designated guests and prepare key packets.
</li><li>Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
</li><li>Generate, print and distribute daily and weekly reports.
</li><li>Resolve discrepancies on the room status report with Housekeeping.
</li><li>Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
</li><li>Process all check-outs.
</li><li>Resolve any late charges.
</li><li>Present folio to guest and resolve any disputed charges.
</li><li>Settle guest accounts.
</li><li>Retrieve guest room key from guest.
</li><li>Solicit guest comments on their stay.
</li><li>Process express check-outs.
</li><li>Handle requests for late check-outs.
</li><li>Conduct group check-ins/outs.
</li><li>Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information.
</li><li>Adhere to all cashiering procedures:
</li></ul><div>a. Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
</div><div>b. Make change for guests.
</div><div>c. Cash guests' personal checks/travelers checks.
</div><div>d. Post charges.
</div><div>e. Run closing reports.
</div><div>f. Count and secure bank.
</div><div>g. Complete designated cashier reports.
</div><div>h. Balance receipts.
</div><div>i. Drop receipts.
</div><ul><li>Document pertinent information in the log book/ Lotus Notes/Front Desk Checklist.
</li><li>All other duties as required.<br>
</li></ul><div></div><br>
<div>QUALIFICATIONS:</div><ul><li>Experience: None required.
</li><li>Education: High school diploma.
</li><li>General Skills: Must be able to perform job functions with attention to detail, speed and accuracy;
</li></ul><div>prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest&rsquo;s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
</div><ul><li>Technical Skills: Ability to input and access information in the property management
</li></ul><div>system/computers.
</div><ul><li>Language: Required to speak, read and write English, with fluency in other languages preferred.
</li><li>Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout
</li></ul><div>the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
</div><ul><li>Licenses &amp; Certifications: None required.<br>
</li></ul></div></div></div></div></div><div></div><br>
<div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Located on Al Maryah Island at the core of Abu Dhabi&rsquo;s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.</div></div></div></div></div></div>

Front Office Intern

Anantara

<div><b>Company Description</b><p><br>
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.</p><b><br>
Job Description</b><br>
<ul><li>
To promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on Associate satisfaction and delivery of prompt, courteous service.</li><li>
Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.</li><li>
 Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders</li><li>
During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.</li><li>
 Assist in maintaining a highly motivated and well trained staff</li><li>
 Open and close shift in accordance with Manager&rsquo;s Checklist.</li><li>
 Train, maintain and enforce all Anantara Service Standards</li><li>
 Properly execute revenue and check control procedures on shift</li><li>
 Maintain a safe and sanitary work environment for all Associates and guests</li><li>
Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)</li><li>
Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.</li><li>
 Be on the floor during entire meal period and ensure adequate coverage</li><li>
Ensure that only a quality product is being served</li><li>
Maintain proper Associate uniform standards</li><li>
Manage an effective repair and maintenance program through the use of work orders, inspections, etc.</li><li>
 Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling, time adjustments, etc.)</li><li>
Assist any Associate in his/her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates</li><li>
Encourage problem solving by Associates through proper training and empowerment, to ensure guest satisfaction.</li><li>
 Establish effective communication with Associates to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantara&rsquo;s Guarantee of Fair Treatment Policy</li><li>
 Identify and recommend incentive programs, new ideas, and methods of operation</li><li>
This is a highly-visible guest service position, requiring above average communication skills, interacting professionally with guests.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
College diploma in Hotel Management or related field.</li><li>
Minimum experience of 2-3 years in a Food &amp; Beverage role in luxury hotel</li><li>
Passion for leadership and teamwork.</li><li>
Excellent communication skills in English</li><li>
Eye for detail to achieve operational excellence.</li><li>
Excellent guest service skills.<br>
<br>
Additional Qualification:</li><li><b>
 Russian Speaking</b></li></ul><br>
<b>
Additional Information</b><br>
<ul><li>
Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.</li><li>
Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders</li><li>
During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.</li><li>
Assist in maintaining a highly motivated and well trained staff</li><li>
Open and close shift in accordance with Manager&rsquo;s Checklist.</li><li>
Train, maintain and enforce all Anantara Service Standards</li><li>
Properly execute revenue and check control procedures on shift</li><li>
Maintain a safe and sanitary work environment for all Associates and guests</li><li>
Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)</li><li>
Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.</li><li>
Be on the floor during entire meal period and ensure adequate coverage</li><li>
Ensure that only a quality product is being served</li><li>
Maintain proper Associate uniform standards</li><li>
Manage an effective repair and maintenance program through the use of work orders, inspections, etc.</li><li>
Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling, time adjustments, etc.)</li><li>
Assist any Associate in his/her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates</li><li>
Encourage problem solving by Associates through proper training and empowerment, to ensure guest satisfaction.</li><li>
Establish effective communication with Associates to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantara&rsquo;s Guarantee of Fair Treatment Policy</li><li>
Identify and recommend incentive programs, new ideas, and methods of operation</li></ul></div>

Assistant Outlet Manager

Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on Associate satisfaction and delivery of prompt, courteous service.
  </li>
  <li>
   Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.
  </li>
  <li>
   Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
  </li>
  <li>
   During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.
  </li>
  <li>
   Assist in maintaining a highly motivated and well trained staff
  </li>
  <li>
   Open and close shift in accordance with Manager&rsquo;s Checklist.
  </li>
  <li>
   Train, maintain and enforce all Anantara Service Standards
  </li>
  <li>
   Properly execute revenue and check control procedures on shift
  </li>
  <li>
   Maintain a safe and sanitary work environment for all Associates and guests
  </li>
  <li>
   Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)
  </li>
  <li>
   Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
  </li>
  <li>
   Be on the floor during entire meal period and ensure adequate coverage
  </li>
  <li>
   Ensure that only a quality product is being served
  </li>
  <li>
   Maintain proper Associate uniform standards
  </li>
  <li>
   Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
  </li>
  <li>
   Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling, time adjustments, etc.)
  </li>
  <li>
   Assist any Associate in his/her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates
  </li>
  <li>
   Encourage problem solving by Associates through proper training and empowerment, to ensure guest satisfaction.
  </li>
  <li>
   Establish effective communication with Associates to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantara&rsquo;s Guarantee of Fair Treatment Policy
  </li>
  <li>
   Identify and recommend incentive programs, new ideas, and methods of operation
  </li>
  <li>
   This is a highly-visible guest service position, requiring above average communication skills, interacting professionally with guests.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   College diploma in Hotel Management or related field.
  </li>
  <li>
   Minimum experience of 2-3 years in a Food &amp; Beverage role in luxury hotel
  </li>
  <li>
   Passion for leadership and teamwork.
  </li>
  <li>
   Excellent communication skills in English
  </li>
  <li>
   Eye for detail to achieve operational excellence.
  </li>
  <li>
   Excellent guest service skills.
   <br/>
   <br/>
  </li>
 </ul>
 Additional Qualification:
 <br/>
 <br/>
 <ul>
  <li>
   Russian Speaking
   <br/>
   <br/>
  </li>
 </ul>
 Additional Information
 <br/>
 <br/>
 <ul>
  <li>
   Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.
  </li>
  <li>
   Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
  </li>
  <li>
   During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.
  </li>
  <li>
   Assist in maintaining a highly motivated and well trained staff
  </li>
  <li>
   Open and close shift in accordance with Manager&rsquo;s Checklist.
  </li>
  <li>
   Train, maintain and enforce all Anantara Service Standards
  </li>
  <li>
   Properly execute revenue and check control procedures on shift
  </li>
  <li>
   Maintain a safe and sanitary work environment for all Associates and guests
  </li>
  <li>
   Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)
  </li>
  <li>
   Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
  </li>
  <li>
   Be on the floor during entire meal period and ensure adequate coverage
  </li>
  <li>
   Ensure that only a quality product is being served
  </li>
  <li>
   Maintain proper Associate uniform standards
  </li>
  <li>
   Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
  </li>
  <li>
   Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling, time adjustments, etc.)
  </li>
  <li>
   Assist any Associate in his/her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates
  </li>
  <li>
   Encourage problem solving by Associates through proper training and empowerment, to ensure guest satisfaction.
  </li>
  <li>
   Establish effective communication with Associates to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantara&rsquo;s Guarantee of Fair Treatment Policy
  </li>
  <li>
   Identify and recommend incentive programs, new ideas, and methods of operation
  </li>
 </ul>
</div>


<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>United Arab Emirates
</div></div><div><div>Province/City
</div><div>Abu Dhabi
</div></div><div><div>Hiring Entity
</div><div>Rosewood Abu Dhabi
</div></div><div><div>Department
</div><div>Spa &amp; Wellness
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div>OVERVIEW/BASIC FUNCTION:
</div><div>To be the link between the Fitness guest and the Spa. Responsible for providing a clean, safe, and helpful workout environment for the users of the Fitness Center and Spa, as well as aiding those working out, how to use equipment, answering questions and offering stretching sessions on demand. Fitness Trainer may offer Personal Training session, provided that he/she holds appropriate certification. Ensure the fitness area remains clean and organized; organize dumbbells, weight plates, and bars. Disinfect and clean equipment. Actively supervise the fitness mezzanine and cardio areas. To be responsible for maintaining high standards of the hotel when fulfilling his/her duties; to keep a critical eye on Fitness cleanliness, Spa cleanliness, including but not limited to Changing areas, lockers, bathrooms, wet facilities (sauna, jacuzzi, steam room, mist shower), relaxation lounge. Have a thorough knowledge on the functioning of spa features, equipment, and therapies.<br>
</div><div></div><br>
<div>RESPONSIBILITIES:
</div><ul><li>To provide a courteous, professional, efficient, and flexible service always.
</li><li>Ensure a safe workout environment through constant circulation of the weight and cardio floors.
</li><li>Be able to answer basic fitness questions and have knowledge of equipment and proper workout technique.
</li><li>Be available to manage fitness desk: Check out equipment and answer questions as needed.
</li><li>Keep the fitness floor clean and make sure all weights and equipment/benches are in their proper place.
</li><li>Clean equipment according to the assigned zone area/schedule and report to the Spa Manager.
</li><li>Enforce all building policies and procedures, such as proper dress code for all users.
</li><li>Be on the floor in proper uniform and ready to work at the start of the shift.
</li><li>Execute emergency procedures when necessary.
</li><li>Report any incident of injury, theft, or broken equipment to the Spa Manager.
</li><li>Attending scheduled staff meetings and completing all required training.
</li><li>Communicate effectively with and complete tasks assigned by the Spa Manager.
</li><li>Communicates effectively with all peers and supervisors.
</li><li>To maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
</li><li>To ensure that standards are maintained at a superior level daily.
</li><li>To inspect the fitness area at the start, during and at the end of shift to ensure that the set-up of the department is in accordance with established standards.
</li><li>To check and replenish amenities of the fitness area at the start, end and if necessary, during the shift.
</li><li>To perform opening and closing procedures according to the shift.
</li><li>Assists guests in the fitness area with fitness related issues.
</li><li>To always maintain positive guest relations.
</li><li>To maintain good relationships with colleagues and contributes to team spirit. Cooperates and coordinates with colleagues whenever necessary.
</li><li>To establish a rapport with guests, providing guest recognition and good customer relationships.
</li><li>To always maintain a high standard of personal appearance and hygiene.
</li><li>To maintain a good rapport and working relationship with associates in all other departments.
</li><li>To undertake any reasonable tasks and secondary duties as assigned by the Spa Team Leader.
</li><li>To carry out any other reasonable duties and responsibilities as assigned.
</li><li>To strictly adhere to the local access regulation and attend to the SPA areas dedicated to the same gender, as the attendant (male to have access to male areas only, female to have access to female areas only).
</li><li>To have a full working knowledge and ability to perform all duties and tasks listed in the job description. Please note that Job description can be reviewed and changed on a regular basis reflecting change in trends, guest expectations and operating philosophies.<br>
</li></ul><div></div><br>
<div>QUALIFICATIONS:</div><ul><li>Experience: Some previous work experience is preferred.
</li><li>Education: Secondary school.
</li><li>General Skills: Must be able to perform job functions with attention to detail, speed and
</li></ul><div>accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest&rsquo;s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
</div><ul><li>Technical Skills: Thorough knowledge of all fitness equipment and how to operate them,
 </li></ul><div>excellent oral communication skills, ability to anticipate guests needs.
</div><ul><li>Language: Required to speak, read, and write English, with fluency in other languages
</li></ul><div>preferred.
</div><ul><li>Physical Requirements: Must be able to exert physical effort, endure various physical movements.
</li></ul><div>throughout the work areas, reach up and down, and remain stationary at times throughout work periods.
</div><ul><li>Certifications: Personal Trainer License must be provided in case the associate carrys out basic
</li></ul><div>fitness consultation on Equipment usage and offering stretching sessions<br>
</div></div></div></div></div></div><div></div><br>
<div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Located on Al Maryah Island at the core of Abu Dhabi&rsquo;s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.</div></div></div></div></div></div>

Fitness Trainer

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