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guest relations officer

Grand Tourist Hotel Muscat

Guest Relations Officer (Female) Department: Front Office / Guest Services Reports To: Front Office Manager / Guest Relations ManagerAbout the Job We need a friendly and caring person to greet guests and help make their stay pleasant from the moment they arrive until they leave. You will assist with VIP services and keep the front office running smoothly. Your goal is to make all guests happy and comfortable.Main Duties<ul><li>Welcome guests with a smile during check-in, check-out, and anytime you see them.</li><li>Notice what guests need and tell them about hotel services or local attractions.</li><li>Quickly answer questions, solve problems, and handle requests so everyone feels looked after.</li><li>Pay extra attention to VIP guests and help with special needs or requests.</li><li>Organize things like birthday surprises or special room setups, making sure details are correct.</li><li>Inform guests about the hotel&rsquo;s restaurants, offers, and packages to make their stay better.</li><li>Keep all guest areas clean and neat.</li><li>Work closely with other teams (housekeeping, concierge, food &amp; beverage) to give great service.</li><li>Collect feedback from guests, share ideas with your manager, and help improve our service.</li><li>Always dress professionally and support your team.</li></ul>Qualifications<ul><li>Experience helping guests in hotels or hospitality jobs is preferred.</li><li>Good speaking and writing skills, and able to work well with people.</li><li>Patient, polite, and able to handle busy times calmly.</li><li>Organized, able to do several tasks at once, and pays attention to details.</li><li>Can use hotel software and basic computer programs.</li><li>Willing to work different shifts, weekends, and holidays.</li><li>Enjoys working with people and wants to give excellent service.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>Do you have a Valid Qatar ID?</li><li>Can you get NOC for Sponsorship Transfer?</li><li>Can you join Immediately?</li></ul>

Guest Relations Officer - Female (Arabic Nationality)

Hilton

<div>Guest Relations Supervisor - The Plaza Doha, LXR Hotels &amp; Resorts
A Guest Relations Supervisor supports the needs of VIP Guests and informs other Team Members of VIP needs in order to ensure an exceptional Guest experience. 
 
What will I be doing? 
As Guest Relations Supervisor, you will support the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Assist Guest Relations Manager with the daily operations of the department</li>
<li>Check Guest arrival reports in advance and communicate daily with Housekeeping on room allocations for VIP Guests</li>
<li>Manage special room assignments and suite occuppancies</li>
<li>Assist with welcoming VIP guests by escorting them to the Executive Lounge and to their rooms</li>
<li>Ensure all VIP room standards are met and amenities are in place before arrival</li>
<li>Supervise the Guest Relations Desk in the hotel lobby</li>
<li>Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements</li>
<li>Maintain inventory of Guest amenities</li>
<li>Demonstrate current knowledge of all hotel products and services</li>
<li>Offer a professional manner with an emphasis on hospitality and Guest service</li>
</ul>What are we looking for? 
Guest Relations Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>An ability to listen and respond to demanding Guest needs</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high levels of customer service</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a variety of different work situations</li>
<li>Excellent grooming standards</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Experience in a supervisory role within a Guest Relations department</li>
<li>A passion for delivering an exceptional level of Guest service</li>
<li>A degree or diploma in Hotel Management or equivalent</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Relations Supervisor - The Plaza Doha, LXR Hotels & Resorts

PULLMAN

<div>Company Description 
Being a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
What you will be doing:<ul><li>
Provide a seamless and personalized arrival experience, engaging first-time visitors and offering directions</li><li>
Anticipate guest needs and exceed expectations</li><li>
Recognize and welcome repeat guests, elite members, and VIPs</li><li>
Offer prompt, professional, and discreet service</li><li>
Confidently respond to guest inquiries with strong product knowledge</li><li>
Creatively resolve incidents to turn around negative experiences</li><li>
Remain available and proactive in guest interactions</li><li>
Assist with hotel facilities and promotions</li><li>
Handle cashiering and administrative duties related to lobby operations</li><li>
Coordinate pre-arrival communications and ensure readiness</li><li>
Promote upselling and cross-selling opportunities</li><li>
Uphold Accor values and service standards</li><li>
Perform other duties as assigned</li></ul> 

Qualifications 
Your experience and skills include:<ul><li>
Excellent communication and interpersonal skills</li><li>
Previous experience in guest relations or front office preferred</li><li>
Strong understanding of the local market and guest expectations</li><li>
Passion for hospitality and creating memorable guest moments</li><li>
Ability to multitask and work collaboratively across departments</li><li>
Thriving in fast-paced environments and love creating memorable guest experiences.</li><li>
Tech-savvy with Opera or similar systems</li><li>
Guest-oriented, approachable, and genuinely service-minded</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</div>

Lobby Ambassador

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 To anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.
 </li>
 <li>
 To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, Spa promotions and other properties.
 </li>
 <li>
 To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times.
 </li>
 <li>
 Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
 </li>
 <li>
 To be proactive and innovative, suggesting alternatives that meet guest needs.
 </li>
 <li>
 To develop a close and harmonious working relationship with all hotel departments,
 </li>
 <li>
 To attend hotel events, daily shift briefings and training to improve professional skills.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 A strong focus on customer service
 </li>
 <li>
 Prior experience in hotel front office operations is preferred
 </li>
 <li>
 Excellent communication skills; fluency in English &amp; Arabic will be an asset.
 </li>
 <li>
 Be able to work shifts, weekends and public holidays
 </li>
 <li>
 Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
 </li>
 </ul>
</div>

Guest Service Center Agent

TIVOLI

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in an island resort setting, spread across lush botanical gardens. 
Job Description 
You will ensure that everyone who arrives or departs from our property receives a warm welcome and a friendly goodbye.
You are a key person in the delivery of our guest service experience and will serve as a guide, ambassador and source of information for the hotel.
While the main responsibility is to control the lobby traffic and assist guests, there are many intangible elements to the role.
Being highly guest-interactive, flexible, and possessing extensive knowledge of the hotel operation is essential for your success in this role. 
Qualifications<ul><li> 
High School Diploma</li><li>Passionate about hospitality</li><li>Positive learning attitude</li><li>Good communication skills</li><li>Good level of English</li></ul></div>

Bell Attendant

Supreme Committee for Delivery & Legacy

<div>
 
 
 
 Freelancer contract based in QATAR (Local Organizing Committee Role)
 
 
 
 
 
 
 
 
 
 Contract Duration from September till December 2025
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Support management of Guest Lists and Ticket Requests: Keep guest lists up to date with approved ticket requests.
 </li>
 <li>
 Assist the Guest Relations Senior Manager to confirm guest information and provide service to specific guest groups (when applicable).
 </li>
 <li>
 Daily Ticket and VAPPs Requests: Keep track of daily ticket and VAPPs requests from guests and operate the Ticket Collection Center as required.
 </li>
 <li>
 Guest Data Accuracy: Assist with entering and maintaining guest information before/during the event, as necessary. Update attendance lists as needed and ensure services are aligned (when relevant).
 </li>
 <li>
 Report on Tickets and VAPPs Distribution: Create reports on ticket and VAPPs distribution and help improve the ticket distribution process.
 </li>
 <li>
 Guest Group Relations: Build good, professional relations with guests and communicate important information accordingly, ensuring services are rendered. Support various event services when required and participate in Meet &amp; Greet if necessary.
 </li>
 <li>
 Event protocol: Support Guest Relations Seating &amp; Protocol Senior Manager at venue during event, as required.
 </li>
 </ul>
 
 
 
 Qualifications
 
 
 
 
 
 
 <ul>
 <li>
 Minimum 12 years of Guest Management/Hospitality, Project Management and Operations, preferably within the sports or events industry.
 </li>
 </ul>
 
 
 Preferred Skills
 
 
 
 
 
 <ul>
 <li>
 Experience in stadiums in Qatar (FAC, FWC, AFC etc) and/or strong Guest Management/Hospitality, Project Management and Operations experience.
 </li>
 </ul>
</div>

Guest Relations Manager

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 The Guest Relations Supervisor is responsible for overseeing the guest relations team to ensure all guests experience outstanding hospitality throughout their stay. This role includes coordinating guest requests, handling VIP guests, and managing feedback to continuously improve guest satisfaction. The Guest Relations Supervisor works closely with other departments to ensure seamless service delivery that aligns with the hotel&rsquo;s standards and enhances the guest experience.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Guest Service and Satisfaction
 </li>
 <ul>
 <li>
 Lead the guest relations team in providing warm, personalized service to all guests, ensuring each guest feels valued and cared for.
 </li>
 <li>
 Manage VIP and special guest experiences, coordinating with relevant departments to ensure expectations are met and exceeded.
 </li>
 <li>
 Address guest complaints or concerns promptly and professionally, finding effective solutions to ensure guest satisfaction.
 </li>
 </ul>
 <li>
 Team Supervision and Training
 </li>
 <ul>
 <li>
 Train, guide, and motivate the guest relations team to uphold the hotel&rsquo;s service standards and policies.
 </li>
 <li>
 Schedule and manage team shifts to ensure adequate coverage and smooth operations at all times.
 </li>
 <li>
 Provide feedback to team members, supporting their development and growth.
 </li>
 </ul>
 <li>
 Operations Coordination
 </li>
 <ul>
 <li>
 Coordinate with the front office, Villa Host, and F&amp;B teams to personalize guest experiences and ensure seamless service.
 </li>
 <li>
 Monitor guest feedback through surveys, reviews, and in-person interactions, identifying areas for improvement and implementing corrective actions.
 </li>
 <li>
 Maintain detailed records of guest preferences, feedback, and incidents to enhance future stays and improve service standards.
 </li>
 </ul>
 <li>
 Promotions and Upselling
 </li>
 <ul>
 <li>
 Inform guests about hotel facilities, activities, and promotions, encouraging them to take advantage of available amenities.
 </li>
 <li>
 Identify opportunities to upsell services, upgrades, and packages that enhance the guest experience and increase revenue.
 </li>
 </ul>
 <li>
 Quality Control and Reporting
 </li>
 <ul>
 <li>
 Conduct regular quality checks to ensure the team delivers consistent, high-quality service aligned with the hotel&rsquo;s standards.
 </li>
 <li>
 Generate daily, weekly, and monthly reports on guest feedback, complaints, and team performance for management review.
 </li>
 <li>
 Monitor key performance metrics, such as guest satisfaction scores, and take action as needed to maintain high levels of service.
 
 </li>
 </ul>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Certificate in Hospitality Management or related field preferred.
 </li>
 <li>
 Minimum of 2-3 years&rsquo; experience in guest relations or front office roles within the hospitality industry.
 </li>
 <li>
 Excellent communication, interpersonal, and conflict-resolution skills.
 </li>
 <li>
 Strong leadership abilities with experience in training and supervising a team.
 </li>
 <li>
 Proficiency in Front Office Software
 </li>
 <li>
 Detail-oriented and able to multitask in a fast-paced environment.
 </li>
 <li>
 Ability to work flexible hours, including weekends and holidays.
 </li>
 <li>
 Proficient in English, both written and spoken
 </li>
 </ul>
</div>

Guest Relations Supervisor

Explore 482+ Guest relations officer in Doha this September. Find roles across top companies and apply now to boost your career.