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guest service agent

Stella Di Mare Dubai Marina

Stella Di Mare Dubai Marina is seeking a Guest Service Agent to join their Front Office team and deliver a 5-star hospitality experience. The role involves providing exceptional guest service while maintaining a positive and professional attitude in a collaborative team environment. Requirements: Previous hotel front office experience (Opera knowledge is a plus) Excellent communication and guest service skills Positive attitude and strong team spirit

Guest Service Agent

Park Regis Kris Kin Hotel

Guest Service Agent (Opera System) Job Location : Dubai, United Arab Emirates Requirements: Must be in UAE for face-to-face interview/trial Minimum 1 year hospitality experience Strong growth potential within the role

Holiday Inn Express Dubai Internet City

We are looking for a friendly and customer-oriented Guest Service Agent who will be responsible for providing exceptional service to our guests. In this role, you will be the first point of contact for our guests and will be responsible for answering their inquiries, resolving complaints, and ensuring their overall satisfaction. Additionally, you will be responsible for checking guests in and out, and providing recommendations for local attractions and dining options.Duties &amp; Responsibilities:<ul><li>Welcoming guests as they arrive and checking them into their rooms</li><li>Answering phone calls and responding to guest inquiries</li><li>Handling guest complaints and resolving issues in a timely and professional manner</li><li>Processing payments and maintaining accurate guest records</li><li>Assisting guests with luggage and other requests</li><li>Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly</li><li>Maintaining a clean and organized front desk area</li><li>Providing information about hotel amenities, local attractions, and restaurants</li><li>Upselling hotel services</li><li>Ensuring guest satisfaction throughout their stay</li></ul>Job Types: Full-time, Permanent, FresherPay: AED1,400.00 - AED1,440.00 per monthApplication Question(s):<ul><li>Are you locally available in UAE and able to join immediately?</li></ul>Experience:<ul><li>Guest Service: 1 year (Required)</li></ul>

Accor

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
 
 
Job Description 
Guest Service Agent 
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. 
 
What is in it for you:<ul><li>
Employee benefit card offering discounted rates at Accor worldwide.</li><li>
Learning programs through our Academies.</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li>
Ability to make a difference through our Corporate Social Responsibility activities. 
<li>
</li></ul>What you will be doing:<ul><li>
Greet, check-in, respond to requests, and settle accounts while providing exceptional service.</li><li>
Take the initiative to add a personalized experience.</li><li>
Proudly promote the hotel facilities, looking for opportunities to enhance a guest&rsquo;s stay through up-selling.</li></ul> 

Qualifications 
Your experience and skills include:<ul><li>
Service focused personality is essential; experience is an asset.</li><li>
Prior experience working with Opera / Opera cloud or a related system.</li><li>
Fluency in English &amp; Arabic; additional languages are a plus.</li><li>
Bachelors or diplomas/certifications are required.</li><li>
Worked in 5* Hotel or relevant experience is a must with in Hotel industry.</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Time Express Hotel

TIME Ruby Hotel Apartments is currently looking for energetic and passionate candidates for a Guest Service Agent to join our team. The ideal candidate, preferably with previous experience in a similar role in reputed hospitality organizations and the ability to fulfill the following core responsibilities.Job Responsibilities:<ul><li>Ensures incoming guests are given the highest possible personal service.</li><li>Maintains effective communication with all related departments to ensure smooth service delivery.</li><li>Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure.</li><li>Greets guests on their arrival ensuring they feel expected and welcome.</li><li>Ensures the guest receives the accommodation he/she is expecting.</li><li>Maintains an up to date knowledge of hotel and local services and supply information respond to guest queries.</li><li>Deals swiftly, efficiently and sensitively to guest complaints and follows through.</li><li>Maintains awareness of guest profile through the Opera guest history.</li><li>Using computerized Front Office systems, process accounts from check-in through to check-out, ensuring accurate posting of food and beverage and ancillary charges.</li><li>Receives payments by cash, cheque, credit card or account, adhering to the company Credit Policy at all times.</li><li>Accurately administers Front Desk Clerical systems and procedures.</li><li>Provides currency exchange services.</li><li>Balances accounts of day&rsquo;s business at end of shift.</li><li>Comply with all laid down systems and procedures.</li><li>Records all instances of refused business, with reasons of refusal.</li><li>Ensures that all bills closed on shift are checked and are closed correctly to the required standard and policy.</li><li>To regularly check the reception is organized and operating an efficient standard and checklists are completed and forwarded to supervisors.</li><li>Promotes the hotels outlets and special events at all times.</li><li>Maintains an awareness of competitor&rsquo;s rates and occupancy levels.</li><li>Maintains an awareness of rates levels to be sold on a daily basis and occupancy levels.</li><li>To promote efficiency, confidence, courtesy and an extremely high standard of social skills.</li><li>To generally promote and ensure good inter-departmental relations.</li><li>To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.</li><li>To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.</li><li>To adhere to Company and Hotel rules and regulations at all times.</li><li>To report any equipment failures/problems to the Maintenance Department.</li><li>To pass any maintenance requests to the Maintenance Department.</li><li>To participate in any Training/Developments schemes as recommended by senior management.</li><li>To assist the Duty Manager in any task outlined/detailed by him/her.</li><li>To comply with any reasonable request made by management to the best of your ability.</li><li>To ensure that the standards required by Law and by Management are maintained at all times in the areas specified above</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Sharjah: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>Hospitality: 1 year (Preferred)</li></ul>Application Deadline: 30/06/2025

Glow Beauty On Demand

Employment Overview Job Location: Ras Al Khaimah, UAE Industry: Hospitality Function: Hospitality / Travel Gender: Any Candidate Nationality: Any Job Type: Full-time What You ll Do * Anticipate guest needs and ensure prompt, courteous service at all times * Handle guest inquiries, reservations, and requests in a professional manner * Maintain complete knowledge of resort facilities, room types, rates, promotions, and services * Coordinate guest arrivals, departures, and transportation arrangements * Ensure accurate financial transactions following resort policies and procedures * Manage communication across departments for seamless guest experiences * Maintain a strong working relationship with Concierge, limousine drivers, and third-party partners * Follow up on guest feedback and ensure issues are resolved promptly * Attend training sessions, daily briefings, and resort events to enhance knowledge and service quality * Adhere to safety, health, and security protocols, including CID reporting requirements * Uphold resort grooming standards and represent the brand with professionalism Ideal Profile * Prior experience in hotel front office operations preferred * Strong focus on customer service with a positive attitude * Excellent communication skills; fluency in English required, additional languages a plus * Ability to work shifts, weekends, and public holidays * Computer literacy in MS Office; familiarity with Property Management Systems (PMS) is an advantage * Well-groomed, detail-oriented, and a team player

JA Resorts & Hotels

Duties and Responsibilities:
<ul>
<li>Welcome and check guests into the hotel by the established procedures of the JA The Resort</li>
<li>Bid farewell to all departing guests</li>
<li>Provide a welcome drink /cold towels to guests</li>
<li>Monitor and coordinate the sequence of waiting for guests for check-in &amp; check out</li>
<li>Ensure personalised check-in and check out process(aware of required protel knowledge &amp; various method of payment knowledge )</li>
<li>Ensures that daily targets for Room/Meal Plan upselling, JA Discovery and Cross-selling targets are achieved.</li>
<li>Maintain active lobby management, assist guests with any inquiry and guide them to the responsible team members</li>
<li>Provide accurate information regarding Resort facilities and guest accommodations to ensure total guest satisfaction is achieved as per JA The Resorts standards</li>
<li>Ensure that any complaints/comments are handled without delay</li>
<li>Ensure that correct data is input onto Protel to develop and maintain a comprehensive guest history system</li>
<li>Ensures that all the Data entries for DTCM requirements are done according to the existing procedure from DTCM</li>
<li>Maintain effective communication with all related departments to ensure a smooth service delivery</li>
<li>Promote JA Discovery loyalty program and encourage guests to enrol</li>
<li>Ensure that all tasks are completed, and traces are resolved(refer daily Resorts host task list)</li>
<li>Ensure that the needs of the guests are anticipated and met and that any further requirements are attended to in a professional manner</li>
<li>Ensure tidiness and cleanliness of the lobby and its interior</li>
<li>Conduct evening candle-lighting ritual in the lobby</li>
<li>Conduct any other assignments given by superiors</li>
<li>Ensure that VIP1, 2 and 7 are escorted to rooms on arrival</li>
<li>Special occasion arrangements</li>
<li>Ensure that Guest Well-being report is being actioned with courtesy follow up call and meetings</li>
<li>Ensure that guest invoices are printed to attach with departure letters to send to guest rooms</li>
<li>Conduct daily show round to ensure that guests are familiar with Resort Facilities.</li>
<li>Attend to all guests requests, communicating and following up these with the other departments when necessary.</li>
<li>Assist with planning and organizing the holiday itinerary of the guests.</li>
<li>Update him/ herself regularly about resort facilities, activities, outlets operation hours, events etc. and conveys correct information to guests.</li>
</ul>

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7324 guest service agent jobs IN A Kids Nursery In Sharjah Jobs In Ajman United Arab Emirates

Guest Service Agent

Guest Service Agent

Guest Service Agent

Guest Service Agent

Guest Service Agent

Guest Service Agent

Guest Service Agent