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customer service representative

Freelancer Rajshree Roy

Job Title: Customer Service Representative (CSR)Location: DubaiDepartment: Customer SupportEmployment Type: Full-time / ContractSalary: AED 3,000 – 4,000 per month Note- Hindi is Compulsory About the RoleWe are looking for a Customer Service Representative to manage customer queries, resolve issues efficiently, and ensure a positive experience across phone, email, and chat channels. Key Responsibilities-Handle customer inquiries promptly and professionally.Resolve complaints or escalate complex issues as needed.Maintain accurate records of all interactions.Coordinate with internal teams for quick problem resolution.Provide feedback to enhance service quality and customer satisfaction.

Customer Service Representative

Apparel Group

<div>
 
 Job Description
 
 
 
 
 About the Company
 
 
 
 6thStreet.com is an omnichannel fashion &amp; lifestyle destination that offers 1400+ fashion &amp; beauty brands in the UAE, KSA, Kuwait, Oman, Bahrain &amp; Qatar. Customers can shop the latest on-trend outfits, shoes, bags, beauty essentials and accessories from international brands such as Tommy Hilfiger, Calvin Klein, Hugo, Marks &amp; Spencers, Dune London, Charles &amp; Keith, Aldo, Crocs, Birkenstock, Skechers, Levi&rsquo;s, Nike, Adidas, Loreal, and Inglot amongst many more. 6thStreet.com recently opened GCC&rsquo;s first phygital store at Dubai Hills Mall; an innovative tech-led space which combines the best of both online &amp; offline shopping with online browsing &amp; smart fitting rooms.
 
 
 
 Overview:
 
 
 
 As a Customer Service Representative at our fast-paced e-commerce company, you will be the first point of contact for our customers, providing professional and friendly service through various channels such as phone, email, and live chat. Your role will be crucial in resolving issues, answering questions, and ensuring a seamless shopping experience. We are looking for individuals who are passionate about helping others and can maintain a positive attitude under pressure.
 
 
 
 Job Duties &amp; Responsibility:
 
 
 
 
 Customer Inquiry Resolution:
 
 
 
 <ul>
 <li>
 Respond promptly to customer inquiries, including order status, product information, and shipping details.
 </li>
 <li>
 Handle and resolve customer complaints with professionalism and patience.
 
 
 </li>
 </ul>
 
 Order Management Support:
 
 
 
 <ul>
 <li>
 Assist customers with placing or ducts to provide accurate information to customers.
 </li>
 <li>
 Participate in training sessions to improve knowledge and customer service skills.
 </li>
 <li>
 ders, returns, exchanges, and refunds.
 </li>
 <li>
 Work closely with logistics and warehouse teams to ensure timely delivery of orders.
 
 
 </li>
 </ul>
 
 Feedback and Escalation:
 
 
 
 <ul>
 <li>
 Collect customer feedback and communicate this feedback to the relevant departments for improvement.
 </li>
 <li>
 Escalate unresolved issues to the appropriate internal teams or management.
 
 
 </li>
 </ul>
 
 Database Management:
 
 
 
 <ul>
 <li>
 Keep records of customer interactions, transactions, comments, and complaints.
 </li>
 <li>
 Update customer information in the database during and after each contact.
 
 
 </li>
 </ul>
 
 Policy and Product Knowledge:
 
 
 
 <ul>
 <li>
 Stay up-to-date with company policies, procedures, and pro
 
 
 </li>
 </ul>
 
 Required Qualifications:
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; higher education or certifications in customer service or related fields are a plus
 </li>
 <li>
 Proven customer support experience or experience as a client service representative.
 </li>
 <li>
 Strong phone contact handling skills and active listening.
 </li>
 <li>
 Familiarity with CRM systems and practices.
 </li>
 <li>
 Excellent communication and presentation skills.
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively.
 </li>
 <li>
 Empathy and a customer-oriented attitude.
 </li>
 <li>
 Ability to work in a team and maintain professionalism under pressure.
 
 
 </li>
 </ul>
 
 Benefits:
 
 
 
 <ul>
 <li>
 Full-time role
 </li>
 <li>
 Competitive salary
 </li>
 <li>
 Company employee discounts across all brands
 </li>
 <li>
 Medical &amp; health insurance
 </li>
 <li>
 Collaborative work environment
 </li>
 <li>
 Good vibes work culture.
 </li>
 </ul>
</div>

Robust Hoses LLC

Job Opening: Customer Service Representative (Female ONLY)Location: Umm Al Quwain, UAEDescription: Robust Hoses LLC is looking for a dedicated Customer Service Representative with a strong background in logistics, specifically in import and export. Knowledge of hydraulic and industrial hoses and fittings is a plus. Candidates must be willing to relocate to Umm Al Quwain.Responsibilities:<ul><li>Handle customer inquiries and provide support</li><li>Manage logistics operations, including import and export processes</li><li>Coordinate with suppliers and customers to ensure timely delivery</li><li>Maintain accurate records of transactions and shipments</li><li>Resolve any issues related to logistics and customer service</li></ul>Requirements:<ul><li>Experience in logistics, particularly in import and export</li><li>Strong customer service skills</li><li>Knowledge of hydraulic and industrial hoses and fittings is advantageous</li><li>Excellent communication and organizational skills</li><li>Willingness to relocate to Umm Al Quwain</li></ul>How to Apply: If you meet the above requirements and are ready to join our team, please submit your CV to HR@robusthoses.com.Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per monthExperience:<ul><li>customer service: 3 years (Required)</li></ul>

NRTC Group Of Companies

Job Title: Customer Service Representative &ndash; HORECA DivisionReporting To: Sales Executive / Assistant Sales Manager &ndash; HORECA Work Location: UAE (Head Office / Distribution Centre)Job PurposeTo act as the first point of contact for HORECA clients &mdash; managing daily orders, inquiries, complaints, and delivery coordination to ensure a seamless and professional customer experience. The role bridges the sales, logistics, and operations teams to maintain high service levels, product quality, and client satisfaction in a fast-paced fresh-produce environment.Key Responsibilities1. Customer Interaction &amp; Order Management<ul><li>Receive, confirm, and process daily customer orders via phone or email within defined cut-off times.</li><li>Validate pricing, availability, and delivery timelines for each order before confirmation.</li><li>Coordinate with warehouse and dispatch teams for timely preparation and delivery.</li><li>Update clients proactively on order status, substitutions, or delays.</li></ul>2. Relationship Management<ul><li>Maintain strong communication with chefs, purchasing officers, and outlet managers across hotels, restaurants, and catering clients.</li><li>Conduct periodic (daily / weekly) courtesy follow-ups and visits to the customers premises to confirm satisfaction and note improvement areas.</li><li>Build long-term client trust by ensuring every interaction reflects professionalism and care.</li></ul>3. Complaint Resolution<ul><li>Log and investigate complaints related to delivery delays, product shortages, or quality issues.</li><li>Coordinate with QA and sales teams for immediate corrective action.</li><li>Track complaints to closure and communicate solutions to customers in a timely and courteous manner.</li></ul>4. Coordination &amp; Documentation<ul><li>Liaise with procurement and inventory teams on product availability.</li><li>Ensure all order details, changes, and special requests are accurately entered in the ERP/Tally/Sales System.</li><li>Generate daily reports on orders, returns, and feedback for management review.</li></ul>5. Continuous Improvement<ul><li>Provide feedback to the sales and operations teams on recurring customer concerns or process bottlenecks.</li><li>Suggest ways to enhance service quality, reduce complaints, and improve delivery accuracy.</li></ul>Educational &amp; Experience Requirements<ul><li>Bachelor&rsquo;s Degree or Diploma in Business / Hospitality / Commerce.</li><li>2&ndash;3 years of customer service or coordination experience in the HORECA or FMCG trading sector.</li><li>Experience handling perishable goods or food distribution preferred.</li><li>Proficiency in English; Arabic/Hindi/Tagalog is an advantage.</li><li>Knowledge of fresh fruits &amp; vegetables product categories.</li><li>Familiarity with HORECA order cycles, cold-chain logistics, and delivery documentation.</li><li>ERP / Tally / CRM order entry skills.</li><li>Microsoft Excel and WhatsApp Business proficiency.</li><li>Valid UAE Driving License is an added advantage.</li></ul>Work Environment<ul><li>Fast-paced trading and dispatch environment.</li><li>Early morning order cycles (5 AM &ndash; 3 PM) common in HORECA operations.</li><li>Coordination across multi-lingual teams and diverse client segments.</li></ul>Job Types: Full-time, PermanentPay: Up to AED3,500.00 per monthApplication Question(s):<ul><li>What is your expected monthly salary in AED?</li><li>Are you available to join immediately?</li></ul>Experience:<ul><li>UAE HORECA : 2 years (Preferred)</li><li>UAE Customer Service: 2 years (Preferred)</li></ul>License/Certification:<ul><li>UAE Driving License (Preferred)</li></ul>

Pinoy Arabian

We are seeking a motivated and customer-focused individual to join our tourism company as a Customer Service Representative.Key Responsibilities:<ul><li>Handle customer inquiries via phone, email, and chat with professionalism and efficiency.</li><li>Assist customers with bookings, cancellations, and modifications.</li><li>Provide detailed information about our tours, packages, and services.</li><li>Resolve customer complaints and issues promptly, escalating to management when necessary.</li><li>Maintain accurate records of customer interactions and transactions.</li><li>Collaborate with other team members to ensure customer satisfaction.</li></ul>Job Types: Full-time, PermanentPay: AED2,500.00 per monthLanguage:<ul><li>Tagalog (Required)</li></ul>

KILONEWTONS

Job Title: Customer Service Representative Location: Dubai, UAE Company: Kilonewtons Experience Required: Minimum 1 year in customer service
Job Description:
Kilonewtons is seeking enthusiastic and customer-focused Customer Service Representatives to join our team in Dubai. The ideal candidate will have excellent communication skills, a problem-solving attitude, and a passion for delivering outstanding service to our clients.
Key Responsibilities:
<ul>
<li>Handle customer inquiries via phone, email, and live chat in a professional manner.</li>
<li>Assist customers with product/service information, order processing, and issue resolution.</li>
<li>Maintain accurate records of customer interactions and transactions.</li>
<li>Escalate complex issues to the relevant department when necessary.</li>
<li>Meet and exceed customer satisfaction and service quality targets.</li>
<li>Stay updated on company products, services, and policies.</li>
</ul>
Requirements:
<ul>
<li>Minimum 1 year of experience in customer service (retail, call center, or hospitality preferred).</li>
<li>Excellent verbal and written communication skills in English (additional languages a plus).</li>
<li>Strong problem-solving skills and ability to work under pressure.</li>
<li>Proficiency in MS Office and CRM software.</li>
<li>High school diploma or equivalent (degree preferred).</li>
<li>Must be based in Dubai or willing to relocate.</li>
</ul>
What We Offer:
<ul>
<li>Competitive salary + benefits.</li>
<li>Career growth opportunities.</li>
<li>Friendly and dynamic work environment.</li></ul>

Explore 9410+ Customer service representative in A Kids Nursery In Sharjah Jobs In Ajman United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

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