receptionist

sales associate

guest experience expert

room attendant

telephone operator

guest service agent

Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
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 </strong>
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
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 <strong>
  Job Description
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  <br/>
 </strong>
 The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay.
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 You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
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  Qualifications
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 </strong>
 <ul>
  <li>
   A strong focus on customer service
  </li>
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   Prior experience in hotel front office operations is preferred
  </li>
  <li>
   Excellent communication skills; fluency in English is required
  </li>
  <li>
   Be able to work shifts, weekends and public holidays
  </li>
  <li>
   Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
  </li>
 </ul>
</div>


Guest Service Agent

Rota international

<p><b>Job Title:</b> Guest Service Agent &ndash; Theme Park<br/><b>Company:</b> Rota International<br/><b>Job Type:</b> Full-time (Open Contract) <b>Available to start ASAP</b></p><p><b>Valid QID (Freelancer or Family visa)</b></p><p><b>Job Description:</b></p><p>Rota International is hiring <b>Guest Service Agents</b> to join the team at a family entertainment center. The role involves welcoming guests, assisting families and children, and ensuring a fun and memorable experience for all visitors.</p><p><b>Responsibilities:</b></p><ul><li>Greet guests warmly and provide excellent customer service</li><li>Assist with inquiries and resolve minor issues promptly</li><li>Coordinate with the operations team to ensure smooth guest flow</li><li>Maintain safety and service standards according to company policies</li></ul><p><b>Requirements:</b></p><ul><li>Strong communication and interpersonal skills</li><li>Ability to multitask and work under pressure in a fast-paced environment</li><li>Flexibility to work varied shifts, including weekends and public holidays</li><li>Proficiency in English and Arabic is a plus</li><li>Available to start ASAP</li><li>Valid QID (Freelancer or Family visa)</li></ul><p><b>How to Apply:</b></p><p>Interested candidates are kindly requested to <b>send their CV and a copy of their QID</b> via WhatsApp to <b>33023839</b>. Only shortlisted applicants will be contacted.</p><p><b>NOTE: Phone calls will not be entertained.</b></p><p>Job Type: Full-time</p><p>Pay: QAR2,900.00 per month</p>

Centro Hotels by Rotana

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
 <br/>
 <br/>
 As a Guest Service Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-
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 <ul>
  <li>
   Offer consistently professional, friendly, warm and engaging service
  </li>
  <li>
   Give a warm welcome and check in guests taking into account the established SOPs
  </li>
  <li>
   Check out of departing guest in accordance with the established standards
  </li>
  <li>
   Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues
  </li>
  <li>
   Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy
  </li>
  <li>
   Corporate with colleagues from all departments, in particular Housekeeping, Finance and Reservation
  </li>
  <li>
   Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
  </li>
  <li>
   Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
  </li>
  <li>
   Demonstrate a complete understanding of the hotel&rsquo;s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings
   <br/>
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  </li>
 </ul>
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  Skills
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  Education, Qualifications &amp; Experiences
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 You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
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  Knowledge &amp; Competencies
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  <br/>
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 The ideal candidate will be customer driven and an extremely proactive and &lsquo;switched on&rsquo; personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
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 Understanding the Job
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 Taking Responsibility
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 Recognizing Differences
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 Customer Focus
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 Adaptability
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 Teamwork
</div>


Guest Service Agent - Russian Speaker

Conservatorium Hotel

<div><div><div><p>Guest Services - Agent
 </p><div></div><div><div><ul><div>JR-02436
</div> </ul></div><div></div><div><ul><div>Rooms
</div> </ul></div><div></div><div><ul><div>Full time
</div> </ul></div><div></div><div><ul><div>Permanent
</div><div></div><div><div>Mandarin Oriental, Doha
</div></div>
</ul></div></div><p></p><div><p>Mandarin Oriental, Doha is looking for a Guest Services Agent to join our Front Office team.</p><p></p><p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p><p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p><p></p><p>
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.</p><p></p><p><b>
As Guest Services Agent</b><b>, you will be responsible for the following duties:</b></p><ul>
<li>
Greet, check-in, and escort guests promptly to their rooms</li>
<li>Address special guest preferences recorded in guest history profiles</li>
<li>Handle cash drawer properly as outlined in the MODOH Controller&rsquo;s Policy</li>
<li>Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct</li>
<li>Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest&rsquo;s experience</li>
<li>Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues</li>
<li>Print and drop cash out, adjustment slips, paid out voucher, and bank count reports</li>
<li>Communicate clearly with the Night Duty Manager and Accounting Department</li>
<li>Establish a good working knowledge of the Hotel outlets and products</li>
</ul><p></p><p><b>
As Guest Services Agent</b><b>, we expect from you:</b></p><ul>
<li>
Friendly, enthusiastic, passionate, Sociable</li>
<li>Engaging, Genuine, Organised</li>
<li>Minimum of 1 year of Front Office experience</li>
<li>Minimum 2 years of experience working in a 5-star hotel environment</li>
<li>Previous experience working in the Middle East Region is an advantage</li>
<li>Strong command of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex</li>
</ul><p></p><p><b>
Our commitment to you
</b></p><ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
<li>A competitive salary and benefits packages</li>
<li>Transportation and Housing provided</li>
<li>Relocation and Vacation Tickets</li>
</ul><p></p><p><b>
We&rsquo;re Fans. Are you?</b></p></div></div></div></div>

Guest Services - Agent

Four Seasons

<div><p><b>About Four Seasons:
</b></p><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
<br>
<br>
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
</p><p></p><p><b>About the location:
</b></p>seaside retreat in the heart of Qatar&rsquo;s capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouses villas, a large Food and Beverage operation with 10 stunning venues including the world&rsquo;s largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020.
<p></p><div><div><p>Our Team:
</p></div><p></p><div><p>Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example , we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and a passion .<br>
</p></div><p></p><div><p>Job Description:<br>
</p></div><p></p><div><p>The Four Seasons Hotel Doha is looking for a Guest Experience Agent . The candidate must have a commitment and passion for ensuring the best in guest services and creating a welcoming first impression and lasting farewell. This position reports to the Guest Experience Manager . This is a highly visible role representing Four Seasons Hotel Doha and managing the day to day activities of the Guest Relations Team.<br>
</p></div><p></p><div><p><b>Essential </b><b>Functions </b><b>:
</b></p></div><div><ul><li><p>Coordinates and liaises with various departments to ensure the hotel provides the highest level guest experiences
</p></li></ul></div><div><ul><li><p>Meets and greets arriving and departing guests; Provides genuine hospitality and recognition, acts as host/ hostess
</p></li></ul></div><div><ul><li><p>Maintain a harmonious and professional relationship with co-workers, supervisors and all departments.
</p></li></ul></div><div><ul><li><p>Comply with and enforce Four Seasons&rsquo; Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact .
</p></li></ul></div><div><ul><li><p>Develop healthy and happy relation with other front office team member in particular and all hotel employee in general
</p></li></ul></div><div><ul><li><p>Ensure all local and corporate policies, works rules and benchmark standard are properly applied
</p></li></ul></div><div><ul><li><p>Utilize Golden appropriately for a maximum guest recognition/satisfaction &middot; Developing guest connection and gain feedback from the guest regarding their overall stay or specific issue in particular then actively seeking solution to resolve the problem
</p></li></ul></div></div><div><div><ul><li><p>Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests
</p></li></ul></div><div><ul><li><p>Prepare and double check guest arrival of the day, prepare welcome arrival packages (Hotel Map, Jogging Map, key packet, Welcome card/letter, activities schedule, correct room assignment base on guest reservations &middot; Prepare welcome card/letter for four seasons employee who stay on a complimentary stay or employee rate and obtain signature of Front Office Manager / Director of Rooms
</p></li></ul></div><div><ul><li><p>Perform smooth check in and check out process base on benchmark standard
</p></li></ul></div><div><ul><li><p>Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift
</p></li></ul></div><div><ul><li><p>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone
</p></li></ul></div><div><ul><li><p>Actively report Glitch that occurred during shift to Supervisor or Guest Relations Manager &middot;
</p></li></ul></div><div><ul><li><p>Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator
</p></li></ul></div><div><ul><li><p>Perform any additional duties as assigned by Guest Relations Manager/Front Office manager or Director of Rooms
</p></li></ul></div><div><ul><li><p>Seeking opportunity of possible upselling guest to higher room category, Spa, Food and Beverages and other hotel activities that generates revenue<br>
 </p></li></ul></div><p></p><div><p>Preferred Qualifications and Skills<br>
</p></div><p></p><div><ul><li><p>Degree Holder, preferably in hotel and restaurant management
</p></li></ul></div><div><ul><li><p>2-4 years of experience as a Guest Relations Agent
</p></li></ul></div><div><ul><li><p>Excellent command in English, and Arabic.<br>
</p></li></ul></div><p></p><div><p>Our Offering:<br>
</p></div></div><p></p><div><p>Opportunities to build a successful career with global potential
</p></div><div><p>Unique strong culture - diversity of 50 different nationalities
</p></div><div><p>Living accommodation in high quality, well-resourced apartment
</p></div><div><p>Excellent Training and Development opportunities
</p></div><div><p>Employee Recognition Programs
</p></div><div><p>Complimentary nights at FS Hotels Worldwide
</p></div><div><p>Paid annual home leave tickets
</p></div><div><p>Complimentary meals in employee restaurants
</p></div><div><p>Free transportation to work
</p></div><div><p>Medical coverage<br>
</p></div><p></p><div><p>Work Authorization:<br>
</p></div><p></p><div><p>The h otel will apply for the work authorization for a successful candidate.<br>
 </p></div><p></p><div><p>Learn more about employment with Four Seasons:<br>
</p></div><p></p><div><p>You could also learn more about employment with Four Seasons via the following channels:
</p></div><div><p>https://www.facebook.com/FourSeasonsJobs
</p></div><div><p>https://www.linkedin.com/company/four-seasons-hotels-and-resorts
</p></div><div><p>http://jobs.fourseasons.com
</p></div><div><p>https://twitter.com/FourSeasonsJobs</p></div></div><p></p>

Guest Relations Agent (Arabic Speaker)

Hilton

<div><p>Food &amp; Beverage Guest Relation Agent</p><p>
A Food &amp; Beverage Guest Relation Agent is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction.</p><p><b><br>
What will I be doing?</b><br>
</p><p>As a Food &amp; Beverage Guest Relation Agent, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Hostess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:</p><ul><li>
Manage guest queries in a friendly, timely, and efficient manner</li><li>
Ensure knowledge of menu and all products</li><li>
Follow correct reporting procedures if faced with issues</li><li>
Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene</li><li>
Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay</li><li>
Has a good knowledge of the restaurant's sitting arrangements</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li></ul><p><b>
What are we looking for?</b><br>
</p><p>A Food &amp; Beverage Guest Relation Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
Positive attitude</li><li>
Good communication skills (oral and Written)</li><li>
Committed to delivering high levels of customer service</li><li>
Excellent grooming standards</li><li>
Flexibility to respond to a range of different work situations</li><li>
Ability to work on your own or in teams</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Degree in relevant area</li><li>
Experience in Food and Beverage department and/or industry</li><li>
Previous experience of cash handling</li><li>
Knowledge of Food Hygiene Regulations</li></ul><p><b><br>
What will it be like to work for Hilton?</b><br>
</p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Food & Beverage Guest Relation Agent

Inspire Management Training Center

<p>We are seeking a detail-oriented and guest-focused <b>Reservation Agent</b> to join a prestigious luxury hotel group in Qatar. The ideal candidate will manage all room reservation inquiries and ensure a seamless booking experience, maintaining the highest standards of service and professionalism.</p><p><b>Key Responsibilities</b></p><ul><li>Manage all incoming reservation inquiries via phone, email, and online platforms promptly and professionally.</li><li>Accurately process reservations using the hotel&rsquo;s Property Management System (PMS).</li><li>Ensure all bookings include correct guest information, special requests, and billing details.</li><li>Respond to guest questions regarding rates, availability, hotel services, and policies.</li><li>Upsell room categories and additional hotel services to maximize revenue opportunities.</li><li>Coordinate with front office, sales, and housekeeping teams for smooth pre-arrival arrangements.</li><li>Monitor daily room availability and occupancy forecasts to support inventory management.</li><li>Maintain accurate records and prepare reservation reports as needed.</li><li>Follow hotel policies and standard operating procedures in every interaction.</li><li>Address guest concerns or complaints promptly, escalating when necessary.</li></ul><p><b>Qualifications &amp; Experience</b></p><ul><li>High school diploma or equivalent; additional hospitality or reservations training is an advantage.</li><li>Minimum 2&ndash;3 years of experience in a reservations or front desk role within the hospitality industry, preferably in a luxury hotel.</li><li>Proficiency with hotel reservation systems (e.g., Opera, Fidelio, or similar PMS).</li><li>Strong organizational skills with exceptional attention to detail.</li><li>Ability to multitask and work efficiently in a fast-paced environment.</li><li>Fluent in English and Tagalog; additional language skills are a plus.</li><li>Currently residing in Qatar with a valid QID and transferable visa.</li><li>Philippine Nationals preferred</li></ul><p><b>Benefits</b></p><ul><li>Competitive salary package</li><li>Accommodation, meals, and transportation provided</li><li>Opportunities for career growth and professional training within a leading luxury hospitality group</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: QAR2,500.00 - QAR3,000.00 per month</p><p>Education:</p><ul><li>Diploma (Preferred)</li></ul><p>Experience:</p><ul><li>Reservation Agent (Luxury Hotels): 3 years (Required)</li></ul><p>Language:</p><ul><li>English and Tagalog (Required)</li></ul><p>Location:</p><ul><li>Doha (Required)</li></ul>

Reservations Agent

Explore 1469+ Guest service agent in Qatar this September. Find roles across top companies and apply now to boost your career.

1469 guest service agent jobs IN Qatar

Guest Service Agent

Guest Service Agent

Guest Service Agent - Russian Speaker

Guest Services - Agent

Guest Relations Agent (Arabic Speaker)

Food & Beverage Guest Relation Agent

Reservations Agent