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guest service agent

Hilton

<div><p>Guest Service Agent</p><p>
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:</p>
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul><p><b>What are we looking for?</b><br>
</p><p>Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
Russian language proficiency is a must</li><li>
Previous experience in a customer-focused industry</li><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Excellent grooming standards</li><li>
Calm, efficient, and organized with great attention to detail</li><li>
Ability to multi-task while maintaining a positive attitude when working with a Guest</li><li>
Professional manner with an emphasis on hospitality and guest service</li><li>
Ability to work on your own and as part of a team</li><li>
Competent level of IT proficiency</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Previous experience in cash handling</li><li>
Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li><li>
Conflict resolution experience</li></ul><p><b><br>
What will it be like to work for Hilton?</b><br>
</p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Guest Service Agent

IBIS

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 "Why work for Accor?
 <br/>
 <br/>
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 <br/>
 <br/>
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Guest Service Agent
  <br/>
  <br/>
 </strong>
 First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
 <br/>
 <br/>
 <strong>
  What is in it for you:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Employee benefit card offering discounted rates at Accor worldwide.
  </li>
  <li>
   Learning programs through our Academies.
  </li>
  <li>
   Opportunity to develop your talent and grow within your property and across the world!
  </li>
  <li>
   Ability to make a difference through our Corporate Social Responsibility activities.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What you will be doing:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Greet, check-in, respond to requests, and settle accounts while providing exceptional service.
  </li>
  <li>
   Take the initiative to add a personalized experience.
  </li>
  <li>
   Proudly promote the hotel facilities, looking for opportunities to enhance a guest&rsquo;s stay through up-selling.
   <br/>
   <br/>
  </li>
 </ul>
 Qualifications
 <br/>
 <br/>
 <strong>
  Your experience and skills include:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Service focused personality is essential; experience is an asset.
  </li>
  <li>
   Prior experience working with Opera / Opera cloud or a related system.
  </li>
  <li>
   Fluency in English &amp; Arabic; additional languages are a plus.
  </li>
  <li>
   Bachelors or diplomas/certifications are required.
  </li>
  <li>
   Worked in 5* Hotel or relevant experience is a must with in Hotel industry.
   <br/>
   <br/>
  </li>
 </ul>
 Additional Information
 <br/>
 <br/>
 <strong>
  Our commitment to Diversity &amp; Inclusion:
  <br/>
  <br/>
 </strong>
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>


Atlantis the Royal

<div></div><div><div>Agent, Front Office - Atlantis The Royal<br>
(17742)</div><br>
<div></div>
<div>At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests&rsquo; expectations at every possible turn.</div><br>
<div><br>
Atlantis, The Royal will forever change the landscape of Dubai. Crafted by the world&rsquo;s leading designers, architects and artists, this iconic destination will offer extraordinary stays, dining, attractions and entertainment. The world is yet to experience anything like it. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple&rsquo;s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it&rsquo;s our passion.</div><br>
<div></div>
<div><b>
About The Role</b></div>
<div>
Are you a customer service superstar? Do you enjoy working with attention to detail in a fast-moving environment? The Front Office Agent will be providing efficient solutions and services to all guests, offering information, and giving particular attention to all guests&rsquo; special requirements. The priority of this role will be to ensure all check-ins and check-outs run smoothly and that all cashiering transactions are processed promptly and correctly both during the day and night. Also, offering more personalized service by assisting the guests with their requests throughout their stay.</div>
<div><b>
About You</b></div>
<div>
If you have a bachelor&rsquo;s degree in Hospitality Management or either Front Office experience with a minimum of 2 years and worked as a Receptionist, Agent in Front Office, or Guest Service Agent in a similar position within the luxury property. Familiar with hotel reservations system as Opera or similar. A successful applicate must demonstrate a true passion for service delivery and have excellent communication skills. Due to guest demographics, being able to converse in Russian, Arabic, Chinese, French, or German is advantageous.</div><br>
<div></div>
<div>Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career.</div>
<div>Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Agent, Front Office - Atlantis The Royal

Studio M Al Barsha

<div><p>As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.</p><p><b>
Key Job Responsibilities:</b></p><ul>
<li>
Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.</li>
<li>Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.</li>
<li>Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.</li>
<li>Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.</li>
<li>Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.</li>
<li>Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.</li>
<li>Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.</li>
<li>Safeguard guest privacy by refraining from disclosing any guest details.</li>
<li>Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.</li>
<li>Uphold environmental, health, and safety standards in alignment with organizational policies.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Front Desk Agent

studio M arabian plaza

IHG Hotels & Resorts

Overview <p>Join to apply for the <b>Club Lounge Agent - Club InterContinental - InterContinental Hotel Dubai Festival City</b> role at <b>IHG Hotels & Resorts</b>.</p><p>Do you see yourself as a Front Desk Agent for InterContinental Hotel Dubai Festival City? As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Our hotels cultivate a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one.</p><p>We are part of the InterContinental Hotels Group at Dubai Festival City, which includes four hotels and a range of facilities. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.</p> Responsibilities <ul><li>Be the warm welcome that kicks off a memorable guest experience</li><li>Acknowledge IHG Rewards Club members and returning guests, in person or on the phone</li><li>Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay</li><li>Handle cash and credit transactions</li><li>Start every stay right by swiftly checking guests in and out - take IDs and hand out room keys</li><li>Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns</li><li>Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary</li><li>Stay safe by following our safety procedures and reporting incidents</li><li>Take pride in your appearance and place as a brand ambassador</li><li>Always know what events and activities are on the day's schedule</li><li>Jump into other ad-hoc duties when your colleagues need your help</li></ul> What we need from you <ul><li>Communication skills - guests and colleagues will need to come to you with concerns as well as compliments</li><li>Fluency in English; extra languages are a plus but not essential</li><li>Literate and tech-savvy - reading, writing, basic maths and computers; experience in our reservations system, Opera</li><li>Flexibility - night, weekend and holiday shifts are part of the job</li><li>High school diploma or equivalent; college or university degree would be a bonus but not essential</li><li>Experience - ideally at least two years in a front desk or guest service position in a 5-star property</li><li>Ability to work independently and within a team</li></ul> What you can expect from us <p>We provide a competitive salary and a wide range of benefits designed to help you live your best work life, including generous room discounts and strong training programs. We promote a culture of trust, support, and acceptance, and are committed to wellbeing and a inclusive workplace through our myWellbeing framework.</p><p>IHG Hotels & Resorts is an equal opportunity employer. We welcome diverse backgrounds, experiences, and perspectives and believe in room to belong, grow, and make a difference for every team member.</p>

Club Lounge Agent - Club InterContinental - InterContinental Hotel Dubai Festival City

Mövenpick

<div><b>Company Description</b><p><b><br>
Your team and working environment:</b></p><p>
Make the most of now. If there is something, we are very proud of at Grand Plaza M&ouml;venpick Media City is our story. We see ourselves as a place where people can best realize opportunity, because sometimes all you need to do is the ordinary in an extraordinary way. &ldquo;What if&rdquo; are two words with endless possibilities and we want to turn your wishes and ideas into moments &ndash; moments that are uncomplicated, personal and human.</p><p><b>
Our commitment to Diversity &amp; Inclusion:</b></p><p>
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.</p><p><b>
Why work for Accor?</b></p><p>
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/</p><p>
Do what you love, care for the world, dare to challenge the status quo! <b>#BELIMITLESS</b></p><b><br>
Job Description</b><p><br>
We are seeking a friendly and efficient Guest Service Agent / Data Clerk to join our team in Dubai, United Arab Emirates. In this dynamic role, you will be the face of our organization, providing exceptional customer service while also managing important data-related tasks. This position offers an exciting opportunity to work in one of the world's most vibrant hospitality destinations.</p><ul><li>
Welcome and assist guests, addressing their inquiries and requests in a professional and courteous manner</li><li>
Handle check-in and check-out procedures, ensuring a smooth and pleasant experience for all guests</li><li>
Manage reservations, including bookings, modifications, and cancellations</li><li>
Perform data entry tasks, maintaining accurate and up-to-date guest records in our computer systems</li><li>
Process payments and handle cash transactions with precision</li><li>
Generate and analyze reports to support management decision-making</li><li>
Collaborate with other departments to ensure guest satisfaction and resolve any issues promptly</li><li>
Maintain a clean and organized front desk area</li><li>
Stay informed about local attractions, events, and services to provide recommendations to guests</li><li>
Assist with administrative tasks as needed, such as filing, document preparation, and inventory management</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
High school diploma or equivalent; Bachelor's degree in Hospitality Management or related field preferred</li><li>
Previous experience in customer service or hospitality industry is highly desirable</li><li>
Excellent verbal and written communication skills in English; knowledge of additional languages is a plus</li><li>
Strong customer service orientation with a friendly and professional demeanor</li><li>
Proficiency in data entry and computer skills, including MS Office suite (particularly Excel)</li><li>
Ability to multitask and prioritize in a fast-paced environment</li><li>
Keen attention to detail and strong organizational skills</li><li>
Problem-solving abilities and a proactive approach to guest satisfaction</li><li>
Flexibility to work various shifts, including evenings, weekends, and holidays</li><li>
Knowledge of hospitality industry practices and standards is preferred</li><li>
Familiarity with hotel management software is a plus</li></ul><br>
<b>
Additional Information</b><p><b><br>
What is in it for you:</b></p><ul><li>
Employee benefit card offering discounted Accor rates worldwide</li><li>
Learning programs through our academies</li><li>
Opportunity to develop your talent and grow within your property and across the world</li></ul></div>

Guest Service Call Center Agent / Data Clerk

Explore 3259+ Guest service agent in Radiology Jobs In Dubai this December. Find roles across top companies and apply now to boost your career.

3259 guest service agent jobs IN Radiology Jobs In Dubai

Guest Service Agent

Guest Service Agent

Agent, Front Office - Atlantis The Royal

Front Desk Agent

Front Desk Agent

Club Lounge Agent - Club InterContinental - InterContinental Hotel Dubai Festival City

Guest Service Call Center Agent / Data Clerk