guest service ambassador

Leisure

<p>We are seeking a friendly, professional, and energetic <b>Guest Service Ambassador</b> to join our team at one of Qatar&rsquo;s leading theme parks/hospitality destinations. As the first point of contact for guests, you will play a vital role in delivering an outstanding guest experience through warm welcomes, efficient service, and knowledgeable support.</p><p><b>Key Responsibilities:</b></p><ul><li>Greet all guests warmly and professionally upon arrival</li><li>Provide accurate information about park attractions, schedules, services, and amenities</li><li>Assist guests with directions, ticketing, reservations, and general inquiries</li><li>Manage guest complaints or concerns with empathy and efficiency</li><li>Collaborate with other departments (security, operations, housekeeping, F&amp;B) to ensure guest satisfaction</li><li>Promote park events, special offers, and loyalty programs</li><li>Support crowd control and queue management during peak hours</li><li>Maintain a polished, professional appearance at all times</li><li>Uphold health, safety, and cleanliness standards throughout guest areas</li><li>Be a visible role model of IAAPA-level service excellence</li><li>Conduct real-time experience audits to ensure safety &amp; guest satisfaction</li><li>Capture &amp; share live guest insights to shape park strategy</li><li>Convert service moments into premium sales (VIP tours, upgrades, dining plans, etc.</li></ul><p><b>Qualifications &amp; Skills:</b></p><ul><li><b>Fluency in Arabic and English is mandatory</b></li><li>Minimum 2&ndash;3 years of experience in a guest-facing role (hospitality, tourism, theme parks, or customer service)</li><li>Excellent interpersonal and communication skills</li><li>Positive attitude with a strong commitment to guest satisfaction</li><li>Ability to stay calm and courteous in high-pressure or fast-paced environments</li><li>Flexible to work weekends, holidays, and in shifts as needed</li><li>Qatar-based candidates or those with transferable visas preferred</li></ul><p>Be the face of our brand | Elevate every guest moment | Drive premium experiences.At Leisure, we don&rsquo;t just operate parks &mdash; we create unforgettable experiences. We&rsquo;re pioneering a new model of hospitality that fuses world-class guest service with strategic value creation.</p><p>Job Type: Full-time</p><p>Pay: QAR4,050.00 per month</p><p>Application Question(s):</p><ul><li>Are you available to join immediately if selected for this position</li></ul><p>Experience:</p><ul><li>Guest service / Customer support / Client relations: 1 year (Required)</li></ul><p>Language:</p><ul><li>Arabic and English Fluently and professionaly (Required)</li></ul>

Guest Service Ambassador

Millennium Place Mirdif

As an F&amp;B Ambassador, you will be the face of our food and beverage outlet, ensuring a memorable and exceptional experience for our guests. Your role involves creating a warm and inviting atmosphere, providing personalized service, and promoting our F&amp;B offerings. You will be a brand ambassador, contributing to the overall success of the outlet and enhancing guest satisfaction.Key Job Responsibilities:Welcome guests with warmth and enthusiasm, creating a positive first impression.Provide personalized and attentive service, anticipating and fulfilling guest needs.Showcase in-depth knowledge of the food and beverage offerings, including menu items, specials, and promotions.Recommend and assist guests in making menu selections based on preferences and dietary restrictions.Ensure timely and accurate order delivery, coordinating with the kitchen and F&amp;B Associates. Maintain a thorough understanding of the dining area layout, table numbers, and overall flow of service.Handle guest inquiries, concerns, and feedback professionally and promptly, striving to resolve issues to the satisfaction of the guest.Uphold cleanliness and organization standards in the dining area, ensuring a pleasant and comfortable environment.Collaborate with kitchen and F&amp;B team to maintain smooth operations and efficient service.Act as a liaison between guests and management, conveying guest preferences and feedback to enhance overall guest satisfaction.Promote loyalty programs, special events, and promotions to encourage guest engagement and repeat visits.Maintain a professional appearance and demeanor at all times, embodying the brand's values.Collaborate with the marketing team to support promotional activities and events.Uphold environmental, health, and safety standards in alignment with organizational policies.

F&B Ambassador

Mandarin Oriental Hotel Group

<p><b>About the job</b> </p> <p>Based at the Mandarin Oriental Jumeira, Dubai within the Guest Relations Department, Guest Ambassador is responsible to welcome, guide and assist guest throughout their stay with the overall objective to delight and personalize each guest stay. The Guest/Hotel Ambassador is stationed at the Lobby and is responsible of being the first point of contact for all guests.</p> <p> </p> <p> <b>As a Guest Ambassador, you will be responsible for the following duties:</b> </p> <ul>
<li> <p>Have a very good understanding of the hotel s concept and offerings including promotions and be able to verbally explain those to the guests.</p> </li>
<li> <p>Have good knowledge about the rooms and suites, the items in them, and the extra items that can be requested.</p> </li>
<li> <p>Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered, communicated and met.</p> </li>
<li> <p>Be committed to be a team player; proactively cooperating and supporting colleagues in operational tasks (i.e. set-ups, packing/unpacking )</p> </li>
<li> <p>Offer Consistently professional, friendly, warm and engaging service.</p> </li>
<li> <p>Welcome, escort and do room orientation patrons with the overall objective to delight and satisfy each and every guest.</p> </li>
<li> <p>Attend to any complaints of comments given by guests and if no resolution can be found refer the matter to the Guest Relations Manager.</p> </li>
<li> <p>To bid friendly farewell to guests and sincerely thank them for their visit.</p> </li>
<li> <p>To keep the lobby in line with excellence standards.</p> </li>
<li> <p>Maintain effective communication with all related departments (F&amp;B, Spa, Hsk, Concierge) to ensure a smooth service delivery.</p> </li>
<li> <p>To maintain all guest supplies in appropriate levels.</p> </li>
<li> <p>Ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and a demonstrate a professional image for our guests.</p> </li>
<li> <p>Deal promptly, efficiently and pleasantly with any queries.</p> </li>
<li> <p>Communicate clearly and directly with all colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication.</p> </li>
<li> <p>Ensure that Mandarin Oriental Jumeira s grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.</p> </li>
<li> <p>Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest by collecting preferences.</p> </li>
<li> <p>Report critical situations, such as intoxicated guests or aggressive behaviour to managers or security immediately.</p> </li>
<li> <p>Be able to converse well in English and preferably other languages, in verbal and written format and present and recommend menus to the guest.</p> </li>
<li> <p>Have a natural, warm smile and a friendly and passionate approach towards guests and handle and resolve challenging situations with guests.</p> </li>
<li> <p>Create WOW moments to surprise and delight guests in the outlets through gestures and other actions.</p> </li>
<li> <p>Prepare MODUB daily news, check guest profiles and assist Guest Relations Team with administrative tasks as required</p> </li>
<li> <p>Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.</p> </li>
</ul> <p> </p> <p> <b>As a Guest Ambassador, we expect from you: </b> </p> <ul>
<li> <p>High School qualification or equivalent is preferred.</p> </li>
<li> <p>Minimum 2 years  experience working in a luxury hotel environment.</p> </li>
<li> <p>Ability to understand guest needs and to deliver superior customer service.</p> </li>
<li> <p>Ability to work long hours with a strong focus on operational excellence.</p> </li>
<li> <p>Ability to understand the flow of service and handle multiple tasks effectively is preferred.</p> </li>
<li> <p>Ability to understand effective approaches of communication with different individuals.</p> </li>
<li> <p>Able to communicate clearly with peers and superiors.</p> </li>
<li> <p>Very good verbal and written communication skills in English.</p> </li>
<li> <p>Verbal communication skills in Russian, French, Italian, Spanish, German or Arabic language in addition to English.</p></li></ul> <p> </p>

Guest Ambassador

Alfardan Group

<div><p>Job Description</p>
<p></p><div><ul><li>Acts as the hotel ambassador, by welcoming, assisting, and bidding farewell to guests.
</li><li>Maintains active presence in the lobby, facilitates VIP arrivals and departures, and ensures personalized guest experiences.</li>
<li>Coordinates with management to prepare guest itineraries and handles guest requests and complaints efficiently.
</li><li>Collects and disseminates guest information to relevant departments, supports promotional activities, and monitors guest satisfaction.
</li><li>Participates in daily briefings, training, and special projects while ensuring safety and quality standards.</li>
<li>Collaborates closely with front office, management, and other hotel departments to enhance guest experience.</li>
</ul></div><p></p>
<p>Skills</p>
<p></p><div><ul><li>Must have good communication skills, and customer service skills</li>
<li>Must be bilingual (Arabic &amp; English)</li>
<li>Must have prior experience in the hotel industry</li></ul></div></div><p></p>
<br><div></div><div><div><p>Job Details</p>
<div><div>Job Location</div>
<div>Doha, Qatar</div>
</div><div><div>Company Industry</div>
<div>Hospitality &amp; Accomodation</div>
</div><div><div>Company Type</div>
<div>Employer (Private Sector)</div>
</div><div><div>Job Role</div>
<div>Customer Service and Call Center</div>
</div></div><div><p>Preferred Candidate</p>
<div><div>Career Level</div>
<div>Mid Career</div>
</div><div><div>Years of Experience</div>
<div>Min: 2</div>
</div><div><div>Gender</div>
<div>Female</div></div></div></div>

Lady in Red

Mandarin Oriental

<div>
 <strong>
  Lobby Ambassador &ndash; Omani Culture
  <br/>
  <br/>
 </strong>
 <strong>
  Mandarin Oriental Muscat
 </strong>
 is looking for a
 <strong>
  Lobby Ambassador &ndash; Cultural Tour Guide - Omani Storyteller
 </strong>
 to join our
 <strong>
  Front Office
 </strong>
 team.
 <br/>
 <br/>
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 <br/>
 <br/>
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 <br/>
 <br/>
 <strong>
  Mandarin Oriental Muscat
  <br/>
  <br/>
 </strong>
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 <br/>
 <br/>
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 <br/>
 <br/>
 <strong>
  About The Job
  <br/>
  <br/>
 </strong>
 The Lobby Ambassador &ndash; Omani Culture at Mandarin Oriental, Muscat, serves as the cultural face of the hotel and the symbolic gateway to Oman. As the first point of contact for guests entering the hotel, this role blends Mandarin Oriental&rsquo;s legendary hospitality with the warmth, heritage, and traditions of the Sultanate of Oman. Positioned in the heart of the lobby, the Ambassador ensures every guest encounter reflects a deep sense of place and pride in Omani identity.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Guest Interaction &amp; Cultural Representation.
  </li>
  <li>
   Greet all guests in traditional Omani attire with warmth and professionalism.
  </li>
  <li>
   Share insights into Omani customs, traditions, and etiquette.
  </li>
  <li>
   Offer dates, Omani coffee, or incense where appropriate.
  </li>
  <li>
   Recommend cultural attractions and local experiences.
  </li>
  <li>
   Lobby Presence &amp; Guest Experience Support.
  </li>
  <li>
   Maintain a strong, welcoming presence in the lobby.
  </li>
  <li>
   Monitor and support lobby ambiance and guest flow.
  </li>
  <li>
   Assist Front Office colleagues during peak times.
  </li>
  <li>
   Event &amp; Cultural Activation Support.
  </li>
  <li>
   Support planning cultural displays and holiday celebrations.
  </li>
  <li>
   Collaborate on lobby cultural activations with Marketing and PR.
  </li>
  <li>
   Internal Support &amp; Training.
  </li>
  <li>
   Provide cultural awareness sessions for colleagues.
  </li>
  <li>
   Assist in onboarding by sharing Omani etiquette and heritage.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our commitment to you
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
  </li>
  <li>
   MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
  </li>
  <li>
   Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  </li>
  <li>
   Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We&rsquo;re Fans. Are you?
 </strong>
</div>


Cultural Tour Guide / Omani Storyteller

<div>
 <strong>
  Lobby Ambassador &ndash; Omani Culture
  <br/>
  <br/>
 </strong>
 <strong>
  Mandarin Oriental Muscat
 </strong>
 is looking for a
 <strong>
  Lobby Ambassador &ndash; Omani Culture
 </strong>
 to join our
 <strong>
  Front Office
 </strong>
 team.
 <br/>
 <br/>
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 <br/>
 <br/>
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 <br/>
 <br/>
 <strong>
  Mandarin Oriental Muscat
  <br/>
  <br/>
 </strong>
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 <br/>
 <br/>
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 <br/>
 <br/>
 <strong>
  About The Job
  <br/>
  <br/>
 </strong>
 The Lobby Ambassador &ndash; Omani Culture at Mandarin Oriental, Muscat, serves as the cultural face of the hotel and the symbolic gateway to Oman. As the first point of contact for guests entering the hotel, this role blends Mandarin Oriental&rsquo;s legendary hospitality with the warmth, heritage, and traditions of the Sultanate of Oman. Positioned in the heart of the lobby, the Ambassador ensures every guest encounter reflects a deep sense of place and pride in Omani identity.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Guest Interaction &amp; Cultural Representation.
  </li>
  <li>
   Greet all guests in traditional Omani attire with warmth and professionalism.
  </li>
  <li>
   Share insights into Omani customs, traditions, and etiquette.
  </li>
  <li>
   Offer dates, Omani coffee, or incense where appropriate.
  </li>
  <li>
   Recommend cultural attractions and local experiences.
  </li>
  <li>
   Lobby Presence &amp; Guest Experience Support.
  </li>
  <li>
   Maintain a strong, welcoming presence in the lobby.
  </li>
  <li>
   Monitor and support lobby ambiance and guest flow.
  </li>
  <li>
   Assist Front Office colleagues during peak times.
  </li>
  <li>
   Event &amp; Cultural Activation Support.
  </li>
  <li>
   Support planning cultural displays and holiday celebrations.
  </li>
  <li>
   Collaborate on lobby cultural activations with Marketing and PR.
  </li>
  <li>
   Internal Support &amp; Training.
  </li>
  <li>
   Provide cultural awareness sessions for colleagues.
  </li>
  <li>
   Assist in onboarding by sharing Omani etiquette and heritage.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our commitment to you
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
  </li>
  <li>
   MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
  </li>
  <li>
   Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  </li>
  <li>
   Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We&rsquo;re Fans. Are you?
 </strong>
</div>


Lobby Ambassador – Omani Culture (Omani National)

IHG Hotels & Resorts

<b><br>Job Title<br>Guest Experience Specialist   InterContinental Dubai Festival City   Dubai, UAE<br>Job Description<br>Guest Experience Specialist   InterContinental Dubai Festival City   Dubai, UAE<br> <br>Role Summary</b><br>InterContinental Dubai Festival City is looking for a Guest Experience Specialist to join its front office team. In this role, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and continues with personalized service throughout. You will handle check-ins, check-outs, reservations, guest inquiries, and service requests while acting as a trusted brand ambassador of the InterContinental standard of luxury.<br> <br><b>Job Details<br>Location: United Arab Emirates<br>Location: Dubai<br>Industry: Hospitality / Travel<br>Function: Guest Services / Concierge<br>Gender: Any<br>Candidate Nationality: Any<br>Candidate Preferred Location: Any<br>Job Type: Full-time<br> <br>What You ll Do</b><br> <br>* Welcome guests warmly and ensure a seamless check-in and check-out process<br>* Recognize and acknowledge IHG Rewards Club members and returning guests<br>* Manage bookings, upsell services, and provide information to enhance guest stays<br>* Handle cash and credit card transactions accurately<br>* Record guest preferences, respond to requests, and resolve issues promptly<br>* Act as a reliable contact for guests, assisting with billing inquiries, directions, and local recommendations<br>* Ensure safety by following hotel security and incident reporting procedures<br>* Maintain professional grooming and represent the InterContinental brand with pride<br>* Stay updated on daily hotel events, activities, and promotions<br>* Support colleagues with ad-hoc responsibilities when needed<br> <br><b>Ideal Profile<br></b> <br>* High school diploma required; college or university degree is an advantage<br>* Minimum 2 years of front desk or guest service experience in a 5-star property<br>* Proficiency in English; additional languages are an advantage<br>* Strong communication and interpersonal skills with a guest-focused mindset<br>* Literate, tech-savvy, with knowledge of Opera or similar reservation systems<br>* Ability to multitask and remain calm under pressure<br>* Flexible availability, including nights, weekends, and holidays<br>* Team player with the ability to work independently when required<br>

Guest Experience Specialist

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