guest service assistant

Melia hotels international

FUNCTIONAL COMPETENCIES AND RESPONSIBILITIES:
 Welcome and acknowledge all guests according to company standards. 
 Escort guests to rooms. 
 Open doors and assist guests/visitors entering and leaving property. 
 Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. 
 Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). 
 Transport guest luggage to and from guest rooms and/or designated bell area. 
 Assist with luggage storage and retrieval. 
 Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. 
 Supply guests with directions. 
 Arrange transportation (e.g., taxicab, shuttle bus) for guests/visitors, and record advance transportation request as needed. 
 Communicate parking procedures to guests/visitors.
 Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents or injuries.
 Ensure uniform and personal appearance are clean and professional. 
 Maintain confidentiality of proprietary information; protect company assets. 
 Support all co-workers and treat them with dignity and respect. 
 Comply with quality assurance expectations and standards. 
 Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. 
 Assist with moving, lifting, carrying, and placing of objects weighing in excess of 75 pounds.
 Stand, sit, or walk for an extended period of time or for an entire work shift. 
 Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move over sloping, uneven, or slippery surfaces and steps. Move up and down stairs and/or service ramps. 
 Speak with others using clear and professional language, and answer telephones using appropriate etiquette. 
 To attend hotel events, daily shift briefings and training to improve professional skills.
 Perform other reasonable job duties as requested by Supervisors.
ADDITIONAL RESPONSIBILITIES: (These responsibilities are mandatory to all positions) 
 To attend all departmental meetings, briefings &amp; internal or external training sessions as required. br&gt;
 Establishes and maintains an inclusive environment by ensuring effective two ways communication processes are set up.br&gt;
 To always act wholeheartedly in the interests of the Company &amp; not to perform, arrange or carry out any work or activity which could be considered to be in competition with or affect in any way the company interests or be detrimental or damaging to its public image. 
 To ensure maximum efficiency, employees are engaged on the basis that they must be prepared to undertake reasonable duties other than those for which they have been specifically engaged. br&gt;
 Be environmentally friendly, reduce waste, recycle when possible, and reuse whenever applicable.br&gt;
 All employees are expected to co-operate with the management, to ensure the successful application of the Company s Equal Opportunities &amp; Harassment policies. br&gt;
 To carry out any reasonable &amp; lawful direct instruction given by the General Manager during working hours.

Guest Service Assistant / Bellman

Crowne Plaza Hotel

<div>What's your passion? Whether you're into dancing, diving, or dominoes at IHG we're interested in YOU. We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great hotels guests love.

Crowne Plaza Dubai Marina is the perfect location that completely understands modern business travelers. Located in the cosmopolitan Dubai Marina area, the 3,037 square-metre hotel is next to Dubai Marina Mall and within walking distance of the picturesque pedestrian promenade, which borders the waterway lined with vibrant cafes and restaurants.

With 273 stylish rooms and a convenient, prestigious location, you will find Crowne Plaza Dubai Marina an ideal hotel for productive business and enjoyable leisure time; and will definitely enjoy a new hotel that has mastered the balance between modernism of the business world and traditions of the Arabian hospitality.

We are currently recruiting for a full time Guest Services Assistant to join our enthusiastic team at Crowne Plaza Dubai Marina.
As a Guest Services Assistant you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
<ul>
<li>Provide prompt, courteous and efficient service to all guests</li>
<li>Achieve a high level of customer satisfaction through personalized service from arrival till departure
</li><li>Maintain up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
</li><li>Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
</li><li>Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
</li><li>Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
</li><li>Maintain the privacy of all guests by ensuring that no details of the guests are disclosed</li>
<li>Demonstrate a complete understanding of the hotel&rsquo;s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings</li>
</ul>
Ideally, you'll have a minimum of 1 to 2 years&rsquo; experience in the similar role in a four or five-star hotel or comparable industry, ability to demonstrate working with and engaging teams from different cultures, strong verbal and written communication skills along with being quality oriented with focus on details, high performance standards, able to multi-task &amp; meet deadlines and technical proficiency in related software preferable.

At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.

We passionately believe that it&rsquo;s our people who have brought us to where we are today and our people that will help us grow. We celebrate diversity every day. We welcome guests from every background and corner of the world, so we want individuals who can bring true hospitality to life for everyone. 
 
We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 6,000 hotels in over 100 countries, the world is your oyster.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Guest Service Assistant at Crowne Plaza Dubai Marina

Katara Club

ROLE OBJECTIVEThe Spa &amp; Salon Assistant supports the daily operations of Katara Club&rsquo;s exclusive wellness and beauty facilities, ensuring that every guest receives an unparalleled experience of relaxation, rejuvenation, and personalized care. The role combines administrative, operational, and guest service responsibilities to uphold the Club&rsquo;s commitment to excellence and discretion.Guest Experience<ul><li>Assist guests with inquiries regarding treatments, services, and product recommendations.</li><li>Coordinate appointment bookings and service schedules through the spa management system.</li><li>Anticipate guest needs and deliver proactive, personalized service that reflects Katara Club&rsquo;s hospitality standards.</li><li>Handle guest feedback and concerns with tact, professionalism, and prompt resolution.</li></ul>Operational Excellence<ul><li>Support the Spa &amp; Salon Manager in overseeing day-to-day activities to ensure seamless operations.</li><li>Ensure treatment rooms, salon stations, and common areas are immaculately prepared, sanitized, and stocked before and after each appointment.</li><li>Assist in the execution of daily opening and closing procedures.</li><li>Monitor service flow to optimize therapist and stylist schedules for efficiency and guest satisfaction.</li></ul>Administrative Support<ul><li>Maintain accurate booking, billing, and client records in the reservation system.</li><li>Assist with preparation of daily, weekly, and monthly operational reports.</li><li>Manage inventory of products, towels, and amenities; monitor stock levels and coordinate with purchasing.</li><li>Support payroll, attendance, and internal communication processes for spa and salon staff.</li></ul>Sales &amp; Brand Promotion<ul><li>Promote spa and salon treatments, memberships, and retail products in line with Katara Club&rsquo;s brand image.</li><li>Assist in organizing special promotions, seasonal campaigns, and member events.</li><li>Ensure all displays, merchandising, and promotional materials meet brand presentation standards.</li><li>Contribute to revenue targets through effective product knowledge and service upselling.</li></ul>Team Collaboration<ul><li>Coordinate effectively with therapists, stylists, and reception to ensure smooth guest flow and high-quality service delivery.</li><li>Participate in training sessions, product briefings, and team meetings.</li><li>Uphold the Club&rsquo;s values of luxury, confidentiality, and member-first excellence in all interactions.</li></ul>Job Type: Full-timePay: From QAR1.00 per month

Spa and Salon Supervisor

Red Sea Global Hospitality

<div>
 
 
 Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.
 
 
 
 
 
 
 
 Job Title:
 
 Guest Service Officer
 
 
 
 Department:
 
 Guest Experience / Guest Service
 
 
 
 Reports to:
 
 Guest Service Supervisor / Guest Service Assistant Manager
 
 
 
 Property:
 
 Shebara Resort
 
 
 
 
 
 
 About Us
 
 
 
 Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration&mdash;values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.
 
 
 
 
 
 
 The Role
 
 
 
 As a
 
 Guest Service Officer,
 
 you will be responsible for overseeing the daily operations of the Guest Service Officers to ensure seamless and efficient guest arrivals, buggy transportation, luggage handling, and departure services. This role ensures that all buggies are well-maintained and guest interactions are consistently professional, courteous, and aligned with the property&rsquo;s service standards. The supervisor leads the team in delivering smooth check-in/check-out support and anticipates guest needs throughout their stay.
 
 
 
 
 
 At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.
 
 
 
 
 
 
 Key Areas of Responsibilities
 
 
 
 Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Guest Service Officer, you will need to:
 
 
 
 
 
 
 Buggy Operations &amp; Transport
 
 
 <ul>
 <li>
 Operate buggies safely and efficiently to transport guests and their belongings throughout the property.
 </li>
 <li>
 Ensure timely pickup and drop-off services during guest arrivals, departures, and internal movements.
 </li>
 <li>
 Monitor buggy schedules and be on standby to support front office operations as needed.
 </li>
 <li>
 Conduct Villa Orientation and Resort Tour.
 </li>
 </ul>
 
 
 Buggy Cleanliness &amp; Readiness
 
 
 <ul>
 <li>
 Inspect and clean all buggies daily to ensure high hygiene and appearance standards.
 </li>
 <li>
 Report any mechanical issues or maintenance needs immediately.
 </li>
 <li>
 Ensure buggies are fully charged or fueled and parked appropriately when not in use
 </li>
 </ul>
 
 
 Luggage Handling &amp; Assistance
 
 
 <ul>
 <li>
 Greet guests warmly and assist with their luggage upon arrival and departure.
 </li>
 <li>
 Safely transport and deliver luggage to assigned rooms or storage areas.
 </li>
 <li>
 Tag, record, and handle luggage accurately, ensuring no damage or mix-ups.
 </li>
 <li>
 Maintain organized luggage storage and ensure smooth handling of early arrivals and late departures.
 </li>
 </ul>
 
 
 Guest Interaction &amp; Check-in/Check-out Support
 
 
 <ul>
 <li>
 Support front desk during check-in and check-out by coordinating luggage movement.
 </li>
 <li>
 Escort guests to their rooms and offer brief orientation when needed.
 </li>
 <li>
 Offer assistance with directions and general inquiries in a friendly and professional manner..
 </li>
 </ul>
 
 
 Working Conditions:
 
 
 <ul>
 <li>
 Outdoor work in varying weather conditions.
 </li>
 <li>
 Flexible working hours including weekends and public holidays.
 </li>
 <li>
 Standing, walking, lifting, and driving for extended periods.
 </li>
 <li>
 Standing for extended periods during shift hours.
 </li>
 </ul>
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 Safety &amp; Driving Awareness
 </li>
 <li>
 Physical Strength &amp; Stamina
 </li>
 <li>
 Guest Courtesy &amp; Assistance
 </li>
 <li>
 Time Management &amp; Responsiveness
 </li>
 <li>
 Attention to Detail &amp; Presentation
 </li>
 <li>
 Teamwork &amp; Dependability
 </li>
 </ul>
 
 
 Guest Experience &amp; Relationship Building
 
 
 <ul>
 <li>
 Cultivate and maintain positive relationships with guests to enhance their overall experience at the resort.
 </li>
 <li>
 Handle VIP guests or special requests with a high level of attention to detail and care.
 </li>
 <li>
 Maintain knowledge of resort amenities, services, and events to provide guests with information and recommendations.
 </li>
 <li>
 Ensure that guests receive prompt responses to inquiries, offering them a personal touch that reinforces Red Sea Global Hospitality&rsquo;s commitment to excellence.
 </li>
 </ul>
 
 
 Compliance &amp; Safety
 
 
 <ul>
 <li>
 Ensure that all guest information is handled confidentially and in compliance with privacy and security policies.
 </li>
 <li>
 Follow all health and safety regulations and ensure the safety and security of guests and team members.
 </li>
 <li>
 Report any issues related to guest safety, security, or well-being to the appropriate departments and management.
 </li>
 <li>
 Adhere to all resort policies and procedures, ensuring team compliance and consistent service delivery.
 </li>
 </ul>
 
 
 
 
 
 In Return, What We Offer
 
 
 <ul>
 <li>
 Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
 </li>
 <li>
 Competitive compensation package.
 </li>
 <li>
 Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
 </li>
 <li>
 Health Insurance coverage whilst in service.
 </li>
 <li>
 A supportive and inclusive work environment that values diversity and collaboration.
 </li>
 <li>
 Employee Recognition Programs.
 </li>
 <li>
 Daily meals on duty and uniform dry-cleaning services.
 </li>
 <li>
 Year-round events of social, wellness programs, charity drives, and sports activities.
 </li>
 </ul>
 
 
 
 
 
 Accessibility and Adjustments
 
 
 
 We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we&rsquo;ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.
 
 
 
 
 
 
 Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.
 
 
 
 
</div>

Guest Service Officer

Radisson Hotel Group

<div>Company Description 
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 
Job Description 
<ul><li>
To welcome customers.</li><li>
To ensure that all guests checking in and out are offered help with their luggage.</li><li>
To assist guests in every way possible.</li><li>
To maintain a presence in the lobby so that there is always somebody available to answer guest&rsquo;s queries.</li><li>
To ensure that the lobby and entrance area are always clean and tidy in line with the hotel&rsquo;s standard.</li><li>
To park customer&rsquo;s cars.</li><li>
The ability to use one&rsquo;s initiative.</li><li>
The ability to work in a team or alone.</li><li>
Practices &lsquo;Yes I Can&rsquo; attitude</li></ul> 

Qualifications 
<ul><li>
Previous experience in a 4 to 5 star hotel or hospitality environment preferred.</li><li>
High school diploma or equivalent; additional hospitality training or certification is an asset.</li><li>
Exceptional customer service and communication skills to provide a warm and professional guest experience.</li><li>
Physical fitness and stamina &ndash; able to lift, carry, and transport guest luggage safely and efficiently.</li><li>
Professional appearance and grooming in line with hotel standards.</li><li>
Thorough knowledge of the hotel&rsquo;s layout and local attractions, transportation options, and amenities.</li><li>
Strong organizational and time management skills to handle multiple guest requests smoothly.</li><li>
Reliability and punctuality, with a commitment to upholding the hotel&rsquo;s service and brand standards.</li></ul> 

Additional Information 
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development&mdash;helping you reach your full potential.
Experience the Team Spirit - Join a workplace that&rsquo;s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference&mdash;in hospitality, your community and beyond.
Enjoy Global &amp; Local Perks - No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you&rsquo;re ready to bring your talent, energy, and passion, we&rsquo;d love to hear from you.
Apply now and let&rsquo;s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.</div>

Bellman

Marriott International

<div>Additional Information 
Job Number25179329 
Job CategoryFood and Beverage &amp; Culinary 
LocationLe Royal Meridien Beach Resort &amp; Spa, Al Mamsha Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique &ndash; with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience. Previous experience in a food and beverage environment preferred.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Cashier

Accor Group

Job Title Assistant Guest Relations Manager - Guest Experience and Service Excellence (Accor Dubai) Job Description Assistant Guest Relations Manager - Guest Experience and Service Excellence (Accor Dubai) Your Mission Accor is looking for an Assistant Guest Relations Manager to oversee daily guest engagement and front-of-house service operations at one of its luxury Dubai properties. In this full-time role, you will supervise the Guest Relations team, handle VIP arrivals, respond to guest concerns, and promote a warm, personalized experience across all touchpoints. This role is ideal for service-focused professionals with strong leadership skills and a passion for luxury hospitality. Job Essentials Job Location: Dubai, UAE Industry: Hospitality Function: Hospitality / Travel Salary: 9000-11000 monthly (Market estimated) Gender: Any (Female preferred) Candidate Nationality: Any Candidate Current Location: Any Job Type: Full-time Main Responsibilities * Supervise the day-to-day operations of the Guest Relations department and ensure adherence to quality service standards * Personally welcome VIPs, oversee guest cocktails, and maintain lobby presence to ensure all guests are assisted * Monitor and respond to guest inquiries, letters, and complaints with discretion and professionalism * Support and coach the Guest Relations team in delivering high-impact guest experiences * Coordinate guest activities and communication between Front Office, Housekeeping, F&amp;B, and General Management * Track and analyze guest feedback, taking direct action when needed to resolve issues and convert experiences into loyalty * Maintain and update departmental attendance, training records, and vacation overviews * Support cross-training efforts, interdepartmental collaboration, and staff morale * Handle any tasks assigned by the Guest Relations Manager or cover their responsibilities when required * Ensure departmental grooming, punctuality, and behavior align with hotel brand standards * Participate in hotel opening task force initiatives when needed Candidate Requirements * University degree in Hotel or Hospitality Management * 3 to 4 years of experience in a similar guest-facing leadership role, ideally within a five-star hotel * Excellent interpersonal and communication skills * Proficient in handling guest complaints and service recovery * Able to inspire and lead a diverse service team in a high-volume setting * Well-groomed, punctual, and consistently professional in conduct * Fluent in English; additional languages are a plus * Female candidates are preferred for this position Perks and Benefits * Employee benefit card offering discounted rates at Accor properties worldwide * Access to professional development programs through Accor Academies * Global career mobility across Accor s network of 110+ countries * Opportunity to participate in purpose-driven initiatives like Planet 21 * Work in a diverse, inclusive environment that values talent and encourages growth

Assistant Guest Relations Manager

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