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guest service center agent

Minor Hotels

<div>
 <p>
  Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
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 </p>
 <strong>
  Job Description
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 </strong>
 <p>
  The primary responsibility of a guest service Center agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay.
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  You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
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 </p>
 <strong>
  Qualifications
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 </strong>
 <p>
  &bull; A strong focus on customer service
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  &bull; Prior experience in hotel front office operations is preferred
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  &bull; Excellent communication skills; fluency in English is required
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  &bull; Be able to work shifts, weekends and public holidays
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  &bull; Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
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  <br/>
 </p>
</div>


Guest Service Center Agent

<div>
 <p>
  Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <p>
  The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay.
  <br/>
  <br/>
  You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Qualifications
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  <br/>
 </strong>
 <p>
  &bull; A strong focus on customer service
  <br/>
  <br/>
  &bull; Prior experience in hotel front office operations is preferred
  <br/>
  <br/>
  &bull; Excellent communication skills; fluency in English is required
  <br/>
  <br/>
  &bull; Be able to work shifts, weekends and public holidays
  <br/>
  <br/>
  &bull; Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
  <br/>
  <br/>
 </p>
</div>


Guest Service Agent

Alila Hotels

<div>
 <strong>
  Organization- Alila Jabal Akhdar
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 </strong>
 <strong>
  Summary
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 </strong>
 <strong>
  Job Summary
 </strong>
 :
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 <br/>
 The Leisure Concierge Agent is responsible for creating unique, engaging, and personalized leisure experiences for hotel guests. Specializing in astronomy, mountain hiking, via ferrata, and other outdoor adventure activities, the agent will curate tailored itineraries and tours, ensuring guests have safe and enjoyable experiences. This role involves extensive knowledge of local natural attractions, outdoor safety, and the ability to provide exceptional guest service.
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 <strong>
  Key Responsibilities
 </strong>
 :
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 <ul>
  <li>
   Guest Interaction and Personalized Service:
  </li>
  <li>
   Welcome and engage guests, ensuring a friendly and professional experience from arrival to departure.
  </li>
  <li>
   Understand guest preferences and expectations to tailor astronomy tours, mountain hiking, via ferrata adventures, and other leisure activities accordingly.
  </li>
  <li>
   Provide detailed information about local natural landmarks, trails, stargazing opportunities, and adventure activities.
  </li>
  <li>
   Offer suggestions on the best times and locations for stargazing and other outdoor activities based on weather and seasonal conditions.
  </li>
  <li>
   Tour and Activity Coordination:
  </li>
  <li>
   Plan, organize, and lead astronomy sessions, guided hikes, mountain tours, and via ferrata expeditions.
  </li>
  <li>
   Collaborate with local tour providers, guides, and adventure specialists to ensure a smooth and safe guest experience.
  </li>
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   Ensure all equipment and gear necessary for activities (e.g., telescopes, hiking gear, helmets) are maintained, properly set up, and available for guest use.
  </li>
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   Provide thorough safety briefings for all activities, emphasizing proper equipment use and safety procedures.
  </li>
  <li>
   Astronomy and Outdoor Expertise:
  </li>
  <li>
   Stay updated on astronomy events (e.g., meteor showers, eclipses) and communicate upcoming celestial phenomena to guests.
  </li>
  <li>
   Possess expert knowledge of local trails, mountain routes, and via ferrata paths, including difficulty levels and potential risks.
  </li>
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   Provide educational insights into local geography, and ecosystems during guided tours.
  </li>
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   Monitor weather conditions to ensure the safety and comfort of guests during outdoor excursions.
  </li>
  <li>
   Guest Safety and Risk Management:
  </li>
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   Conduct risk assessments for all activities, ensuring adherence to safety standards.
  </li>
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   Ensure guests are equipped with proper attire and gear for outdoor activities.
  </li>
  <li>
   Respond promptly to any guest concerns or emergencies that arise during activities, coordinating with hotel staff and local emergency services when necessary.
  </li>
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   Administrative Tasks:
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   Maintain accurate records of guest bookings, activity schedules, and feedback.
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   Handle any special requests, bookings, and follow-up on guest inquiries.
  </li>
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   Track and manage inventory of equipment and supplies needed for astronomy and outdoor activities.
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  <li>
   Assist with marketing efforts by promoting leisure activities to guests during check-in and through digital channels.
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  </li>
 </ul>
 <strong>
  Qualifications
 </strong>
 :
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 <ul>
  <li>
   Previous experience in hospitality, customer service, or tourism, with a focus on outdoor adventure and astronomy.
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   Knowledge of local geography, hiking trails, mountain climbing techniques, and celestial events.
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   Excellent communication and interpersonal skills.
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   Ability to manage time and coordinate multiple activities effectively.
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   Certification in first aid and CPR, with knowledge of wilderness survival and outdoor safety.
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   Physical fitness and ability to guide strenuous activities such as hiking and climbing.
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  </li>
 </ul>
 This role is ideal for a passionate individual who loves nature, adventure, and the night sky, and who strives to deliver memorable, high-quality experiences for hotel guests.
</div>


Leisure Concierge - Astronomer & Geologist

six senses

<div><p>As Senior Reservations Agent, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.<br>
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.</p>
<div><b>
Duties and Responsibilities
</b><br>
As Senior Reservations Agent, I will assume full responsibility for the efficient operation in the following:
<br>
<ul><li>Run daily reports for Reservation department, operational departments, Sales &amp; Marketing.
</li><li>Process new reservations, update and clean up reservations, process advance deposits, answer reservations inbox emails within 24 hours, process reports (No Shows, ORS Comments, Commission, etc.) and other reservation related duties as assigned.
</li><li>Assist in all allocation of rooms.
</li><li>Check and handle for special requests and hard blocking rooms as needed.
</li><li>Contact guests or travel agents to clarify any discrepancies in preferences or requests before guests&rsquo; arrival.
</li><li>Track future room availabilities based on reservations.
</li><li>Monitor and update internet reservation system in coordinate with respected hosts.
</li><li>Assist in determine room rates based on the selling tactics of the resort.
</li><li>Assist in the management of the guest history and profile system.
</li><li>Ensure all reservations daily are completed with all necessary guest information, profile information and rate/market/source codes with accuracy and efficiency.
</li><li>Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
</li><li>Strictly adhere to LQA standards and guest comments.</li></ul></div>
<div><b>
Qualifications</b><br>
To execute the position of Senior Reservations Agent, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:<br>
<ul><li>High school diploma or equivalent and at least 1 years&rsquo; experience in a similar setting. Hospitality diploma/degree from a recognized hospitality school is preferred.</li></ul>
&bull; Technical skills include MS Office &ndash; Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including PMS, GDS and CRS platforms. I have knowledge of hotel/resort and policies regarding reservations, discounts, MICE platforms and detailed procedures in handling local and overseas room bookings. &bull; Luxury resort experience and extensive experience collaborating with international high-end tour operators and travel agencies.
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<ul><li>I have an excellent command of written and spoken English, and I am able to live in a remote location for extended periods of time and travel on single status.</li></ul></div>
<p>
The above is intended to provide an overview of the role and responsibilities for a Senior Reservations Agent at Six Senses Zighy Bay. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.</p>
<p>
Six Senses Zighy Bay is an equal opportunity employer. This policy applies to all terms and conditions of employment.</p><p></p><div>
<div><div>Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.<br>
</div><div></div><br>
<div>Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand&rsquo;s vision: to reawaken people&rsquo;s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.<br>
</div><div></div><br>
<div>You&rsquo;re about to be the author of this journey that takes you through life&rsquo;s undiscovered passageways, hidden treasures, and meaningful experiences.<br>
</div><div></div><br>
<div>It&rsquo;s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.<br>
</div><div></div><br>
<div>Let the journey begin.<br>
</div></div></div><div></div><br>
<p>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Senior Reservations Agent - Six Senses Zighy Bay

<div>
 <p>
  Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
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 </p>
 <strong>
  Job Description
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 </strong>
 <p>
  You will serve the needs of the business, our guests and our team members by ensuring that our guests are 100% satisfied with their experience while in our hotel. In your role you will be an information provider, diplomat, salesperson, hotel representative and public relation agent. Your service will be delivered with politeness, efficiency and friendliness as you aim to continually exceed your guests' expectations. You will oversee the efficient operation of the Concierge and all related areas on a day to day basis to achieve the highest level of guests satisfaction. You will ensure that all issues pertaining to guest satisfaction are met and that all follow-up on guest matters is completed in a timely basis. You will be trying to make the impossible, possible.
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 </p>
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  Qualifications
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  &bull; High School Diploma
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  &bull; Previous experience in Front Office
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  &bull; Familiar with local information such as transportation, attractions and airport information
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  &bull; Good communication skills
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  &bull; Good level of English both verbal and written
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 </p>
</div>


Bell Captain

Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
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 </strong>
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
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 <strong>
  Job Description
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 </strong>
 <strong>
  WHY THIS JOB EXISTS
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 </strong>
 To serve the needs of the business, our guests and our colleagues by maintaining the effectiveness of the day-to-day guest service operations, enhancing guest experience by being one of the key points of contact for guest interaction in the resort.
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 At Anantara, we are proud to represent our resort and our country to guests from all over the world. We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all.
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 <strong>
  Key Duties And Responsibilities
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  <br/>
 </strong>
 Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
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 <ul>
  <li>
   Clearly understands the concept of guest services center being the one point of contact for guests.
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   Ensures adherence to:
  </li>
 </ul>
 <ul>
  <li>
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  <ul>
   <li>
    Proper and prompt handling of calls
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    Message handling
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    Compliance with request as per SOP
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    Usage of standard phraseology
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    Taking Invilla dining orders
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    Handling seaplane and domestic bookings
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    Ensures adherence to duty roster and is punctual.
   </li>
   <li>
    Ensures that work areas, PABX are properly maintained and cleaned.
   </li>
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    Is updated of VIP/RSVP etc. and repeat guest list.
   </li>
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    Performs duties of guest services when necessary.
   </li>
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    Maintains order in guest service center area and provides communications facilities in case of emergency, during emergencies handles all communications until ordered to leave the premises by a superior except in case of imminent personnel danger.
   </li>
   <li>
    Is aware of all the characteristics of the resort, the names, positions and responsibilities of each division head and department head, the extension numbers and the use, location of equipment.
   </li>
   <li>
    Ensures that traffic sheet for telephone / fax are correct before sending to the accounting dept.
   </li>
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    Ensures immediate transmission of invoices to the cashiers / front desk.
   </li>
   <li>
    Has complete knowledge of the resort and services, including villa types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties. (Especially the competition).
   </li>
   <li>
    Ensure to have all the F &amp; B, Spa, activities menu and other information&rsquo;s for quick referral to guest enquires.
   </li>
   <li>
    Ensures that all guest requests are channelled correctly and followed upon effectively.
   </li>
   <li>
    Conducts courtesy calls for all in-house guests.
   </li>
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    Is able to route all incoming calls quickly and efficiently without keeping the caller waiting.
   </li>
   <li>
    Completes all other shift duties as outlined on shift checklist.
   </li>
   <li>
    Assists in all the other areas of Front office as and when necessary.
   </li>
   <li>
    Is proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
   </li>
   <li>
    Maintains knowledge and abiding by all Company Policies in relation to Front Office e.g. Refunds and Cancellations and ensuring they are correctly communicated to guests if required.
   </li>
   <li>
    Handle Food and Beverage order efficiently and ensure to upsell.
   </li>
   <li>
    Facilitate all guest maintenance requests and other relevant communication to the other department through FCS.
   </li>
   <li>
    Send top 10 issues to GM secretary reported on the month to identify the issues and to take necessary action to prevent them.
   </li>
   <li>
    Develops and maintains a close and harmonious working relationship with all hotel departments.
   </li>
   <li>
    Participates in training programs for the Front Office Department as scheduled.
   </li>
   <li>
    Possesses a positive upbeat personality with a desire to deliver outstanding customer service to our guests. Team members must multi &ndash; task, be detail oriented, and be able to problem solve in order to effectively deal with internal and external customers.
   </li>
   <li>
    Ensures that all correspondence is processed within the set times and handled correctly according to the procedures.
   </li>
   <li>
    Ensure to arrange guest transfers schedule on daily basis and circulate to all relevant departments.
   </li>
   <li>
    Reports and maintains accurate records with documents on incidents occurring at the resort and keeps superior briefed at all times.
    <br/>
    <br/>
   </li>
  </ul>
  <strong>
   Qualifications
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   <br/>
  </strong>
  <ul>
   <li>
    College diploma in hotel management or related field.
   </li>
   <li>
    Previous experience as an Guest Service Centre Supervisor in Front Office.
   </li>
   <li>
    Excellent oral communication skills.
   </li>
   <li>
    Experience with Front Office systems.
   </li>
   <li>
    Fluent in English, both written and spoken.
   </li>
  </ul>
 </ul>
</div>


Villa Host

Jumeirah Group

<div><div>Reservation Sales Agent - Reservation - Jumeirah Muscat Bay - (25000038)</div><div></div><div><p><b><br>
About Jumeirah</b></p><p>
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&amp;B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.</p><p><b>
About Jumeirah Muscat Bay</b></p><p>
Set in the secluded cove of Bandar Jissah, nestled between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to discover Muscat&rsquo;s breathtaking nature, with mountains meeting the sea at the resort&rsquo;s doorstep. The resort features 195 rooms and suites with spectacular ocean views, including ten opulent summerhouses and villas featuring private plunge pools and private beach access.</p><p>
Opened in 2022, the resort offers a diverse array of amenities, including a sprawling 1,200 square meter Talise Spa, a Pedi:Mani:Cure Studio by Bastien Gonzalez, a PADI and SSI certified dive centre, numerous leisure facilities and adventurous wellbeing experiences, plus several signature dining options and a kids club, providing ample opportunity to relax and recharge.</p><p><b>
About the Job:</b></p><p>
An opportunity has arisen for a Reservation Sales Agent - Reservation to join Jumeirah Muscat Bay. The main duties and responsibilities of this role are:</p><ul><li><p>
Respond to all emails within 24 hours, prioritizing current and upcoming bookings, while maintaining professional email and telephone etiquette at all times.</p></li><li><p>
Answer incoming calls within three rings using proper greetings and in compliance with IFH &amp; LQA standards, ensuring a professional guest experience.</p></li><li><p>
Collect, verify, and update complete guest details in Opera (repeat guest status, contact details, passport copies, flight information, preferences, and special occasions) and carefully review all correspondence for instructions and special requests, ensuring correct communication to all concerned departments.</p></li><li><p>
Ensure all reservations are guaranteed with payment before the cancellation deadline; actively follow up on no-shows and unresponsive guests, process cancellations when required, apply applicable no-show charges, and update the Manager on status.</p></li><li><p>
Communicate all last-minute changes (new bookings, cancellations, amendments) promptly; reconcile commissionable bookings on extranets when required, apply correct partner rates, ensure invoices match Opera records, protect guest and company data, and conduct quality checks on room rates to avoid errors or rebates.</p></li></ul></div><p></p><div><p><b><br>
About you</b><br>
The ideal candidate for this position will have the following experience and qualifications:</p><ul><li><p>
A High School Diploma is essential, while a Bachelor&rsquo;s Degree in Hotel Management or a related field is preferred.</p></li><li><p>
A minimum of 2&ndash;3 years of experience in a similar position within a luxury 5-star hospitality environment is desirable.</p></li><li><p>
The candidate must have intermediate proficiency in Microsoft Office applications. Strong problem-solving ability along with leadership and team management skills is required.</p></li><li><p>
The individual should also be creative, detail-oriented, and capable of managing projects effectively.</p></li></ul><p><b>
 </b><b>About the Benefits</b></p><p>
At Jumeirah, we are dedicated to fostering a workplace where all colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.</p><p><b>
Benefits include:</b></p><ul><li>
Access to Learning &amp; Development programmes and clear career pathways</li><li>
Opportunities for internal mobility within our global network</li><li>
Colleague discounts on food, beverage and hotel stays worldwide</li><li>
Health care and insurance benefits</li><li>
Locally competitive salary</li><li>
Locally relevant benefits as determined by the property.</li></ul><p></p><div><br>
</div></div><div>
Primary Location: Oman-Muscat</div><div>
Job: Jumeirah Job Group</div><div>
Organization: Jumeirah Muscat Bay [JMBH]</div><div>
Job Posting: Dec 3, 2025, 2:46:50 AM</div></div>

Reservation Sales Agent - Reservation - Jumeirah Muscat Bay

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