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customer service delivery manager

customer care manager

Green Umbrella Recruitment

<div><h3 class="jobSectionHeader"><b>Job Information</b></h3>
<ul><div><p>Date Opened</p>
<div>10/28/2025
</div></div><div><p>Job Type</p>
<div>Full time
</div></div><div><p>Industry</p>
<div>Real Estate
</div></div><div><p>Work Experience</p>
<div>Minimum of 5&ndash;7 years&rsquo; experience in customer service or customer relations, preferably in real estate or property management.
</div></div><div><p>City</p>
<div>Muscat
</div></div><div><p>State/Province</p>
<div>Masqat
</div></div><div><p>Country</p>
<div>Sultanate of Oman
</div></div><div><p>Zip/Postal Code</p>
<div>0000</div></div></ul></div>
<br><p></p><div><p><b>Key Responsibilities</b></p><p><b><br>
Customer Care Operations</b></p><br>
<ul><li>
Oversee all post-sales customer interactions, ensuring prompt and professional handling of inquiries, complaints, and service requests.<br>
</li><li>
Ensure accurate logging, tracking, and follow-up of all customer requests through the CRM system.<br>
</li><li>
Monitor the quality and efficiency of the customer care team&rsquo;s responses and implement improvement initiatives.<br>
</li><li>
Develop and maintain standard operating procedures (SOPs) for customer service processes and handover protocols.</li></ul><p><b><br>
Interdepartmental Coordination</b></p><br>
<ul><li>
Serve as the main liaison between Customer Care and other departments including Leasing, Maintenance, Finance, and Resale.<br>
</li><li>
Ensure timely escalation and resolution of customer issues with the respective departments.<br>
</li><li>
Coordinate with the Handover Officer to ensure smooth client transitions and documentation completion.<br>
</li><li>
Work closely with the Maintenance and Resale teams to facilitate customer requests and service follow-ups.</li></ul><p><b><br>
Team Leadership &amp; Development</b></p><br>
<ul><li>
Supervise and mentor the Customer Care team, ensuring performance standards are met and professional development is encouraged.<br>
</li><li>
Conduct regular team meetings to review updates, challenges, and service improvements.<br>
</li><li>
Provide ongoing training and coaching to enhance customer service delivery.</li></ul><p><b><br>
Customer Experience Management</b></p><br>
<ul><li>
Continuously assess customer satisfaction and identify opportunities to improve the customer journey.<br>
</li><li>
Manage customer feedback channels and lead the implementation of service enhancement initiatives.<br>
</li><li>
Prepare regular reports and analysis on customer issues, resolutions, and service trends for management review.</li></ul><p><b><br>
Compliance &amp; Quality Assurance</b></p><br>
<ul><li>
Ensure all customer communication and transactions comply with company policies and service standards.<br>
</li><li>
Maintain accurate customer records and confidentiality in line with company guidelines.<br>
</li><li>
Support the implementation of customer care policies aligned with the organization&rsquo;s service excellence objectives.</li></ul><p></p><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><p><b>
Qualifications &amp; Experience</b></p><br>
<ul><li>
Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field (Master&rsquo;s degree preferred).<br>
</li><li><b>
Minimum of 5&ndash;7 years&rsquo; experience in customer service or customer relations, preferably in real estate or property management.</b><br>
</li><li>
Proven experience managing a customer care or service delivery team.<br>
</li><li>
Strong understanding of post-sales processes, handover procedures, and interdepartmental workflows.<br>
</li><li>
Proficiency in CRM systems and customer service tools.</li></ul><p></p><p><b><br>
Skills &amp; Competencies</b></p><br>
<ul><li>
Excellent communication and interpersonal skills.<br>
</li><li>
Strong leadership and team management abilities.<br>
</li><li>
Customer-oriented mindset with problem-solving capabilities.<br>
</li><li>
Ability to work cross-functionally and manage multiple priorities effectively.<br>
</li><li>
High attention to detail and process improvement orientation.<br>
</li><li>
Fluency in English; Arabic is an advantage.</li></ul></div><p></p>

Customer Care Manager

M J Global

<p>As Immigration Sales Executive, Target achievement through:</p><p>Planning &amp; Market Research</p><p>Sales, Marketing &amp; Business Development</p><p>Timely Reporting</p><p>Planning &amp; Market Research</p><p>Ensure Implementation of the marketing plan as laid down by the marketing department.</p><p>Conduct Market analysis and analyze the market trend</p><p>Planning of marketing &amp; branding strategies and their execution</p><p>Sales &amp; Marketing</p><p>Achieve the monthly and quarterly Sales targets as specified by the HO.</p><p>Responsible for generating number of clients and revenue in the different categories as per the objectives specified by the HO.</p><p>Manage relationships of clients, retaining &amp; enhancing relationships.</p><p>Anticipating, understanding and exceeding client expectations and needs, Identify new HNI clients for Residency/Citizenship by Investment market.</p><p>Achieving Personal Meeting with prospects as per weekly/monthly/quarterly target.</p><p>Follow Up with existing leads, applicant and clients for personalized relationship.</p><p>Conduct the required number of webinar, seminars &amp; presentations as specified by the HO.</p><p>Build Institutional Tie -Ups with prominent Institutes, Associations, Chambers of Commerce, Clubs etc.</p><p>Extend all cooperation and support to the customer care division for achieving customer service.</p><p>Social Media content creation for lead generation e.g. write ups, videos etc.</p><p>Reporting:-</p><p>Forward daily/weekly report on:</p><p>Number of Prospects contacted.</p><p>Number of qualified applicants contacted.</p><p>Number of clients made</p><p>b) Submit reports regarding client feedback/complaints to customer care department.</p><p>c) Submit daily reports of marketing activities/initiatives to Branch Manager/HO in the</p><p>specified format and at specified intervals.</p><p>Preferred: Must have a minimum of 2 years of experience in Sales field.</p><p>Must be fluent in English, Bengali, Hindi &amp; strong presentation skills.</p><p>Ability to work in a target-oriented environment.</p><p>Must have customer relationship management skills, Arrange meetings, time management, quick learner.</p><p>Our company products are Canada/Australia PR, PNP programs, Study visa, visit visa, work permits &amp; Business Immigration.</p><p>Job Type: Full-time</p><p>Pay: RO250.000 - RO300.000 per month</p><p>Language:</p><p>Bengali (Required)</p><p>Hindi (Required)</p><p>English (Required)</p><p>Experience: Minimum 2 years in Sales (Mandatory)</p><p>Job Type: Full-time (Immediate Hiring)</p><p>Education: Diploma (Preferred)</p><p>Job Type: Full-time</p><p>Pay: RO250.000 - RO300.000 per month</p>

Immigration Sales Executive

<div><h3 class="jobSectionHeader"><b>Job Information</b></h3>
<ul><div><p>Date Opened</p>
<div>06/22/2025
</div></div><div><p>Job Type</p>
<div>Full time
</div></div><div><p>Industry</p>
<div>Engineering
</div></div><div><p>Work Experience</p>
<div>10+ Years
</div></div><div><p>City</p>
<div>Muscat
</div></div><div><p>State/Province</p>
<div>Masqat
</div></div><div><p>Country</p>
<div>Sultanate of Oman
</div></div><div><p>Zip/Postal Code</p>
<div>0000</div></div></ul></div>
<br><div><div>Job Purpose:
<br>
</div><div>The Planning &amp; Project Management Manager is responsible for overseeing project planning, scheduling, cost control, and client relationship management for comapny's infrastructure, civil engineering, and oil &amp; gas pipeline projects. This role ensures that all projects are planned and executed efficiently, within budget, and on schedule, while maintaining a high level of client satisfaction. The Planning &amp; Project Management Manager coordinates closely with the Operations department to align project execution with strategic objectives and operational capabilities.</div><div></div><div><br>
Key Responsibilities:<br>
</div><div>
1. Project Planning and Scheduling:<br>
</div><div>
Comprehensive Project Planning:<br>
</div><ul><li>
Develop detailed project plans that outline timelines, resources, and milestones for infrastructure, civil engineering, and oil &amp; gas projects.<br>
</li><li>
Ensure that project schedules are realistic and achievable, aligning with both client requirements and internal capabilities.<br>
</li><li>
Implement advanced project management tools and techniques (e.g., critical path analysis, resource leveling) to improve planning accuracy.<br>
</li></ul><div>
Resource Allocation:<br>
</div><ul><li>
Coordinate with the Operations Manager to allocate resources (personnel, equipment, materials) effectively across all projects.<br>
</li><li>
Monitor resource usage to ensure that projects stay on track and within budget.<br>
</li></ul><div>
Project Schedule Optimization:</div><br>
<div></div><ul><li>
Continuously review and optimize project schedules, making adjustments as needed to accommodate changing conditions, client requests, or unforeseen delays.<br>
</li><li>
Ensure that all project activities are integrated and that dependencies between tasks are managed effectively.<br>
</li></ul><div>
2. Client Relationship and Stakeholder Management:<br>
</div><div>
Client Engagement:<br>
</div><ul><li>
Serve as the primary point of contact for clients regarding project timelines, deliverables, and any issues that arise.<br>
</li><li>
Ensure clear and transparent communication with clients throughout the project lifecycle, from planning to execution and completion.<br>
</li><li>
Manage client expectations and resolve any concerns or issues promptly to maintain high levels of client satisfaction.<br>
</li></ul><div>
Stakeholder Coordination:<br>
</div><ul><li>
Facilitate communication between internal departments (Operations, Finance, Procurement) and external stakeholders (clients, regulators, subcontractors) to ensure alignment and transparency.<br>
</li></ul><div>
Customer Care:<br>
</div><ul><li>
Oversee the Customer Care Lead to ensure that client feedback is gathered, analyzed, and incorporated into project planning and execution.<br>
</li><li>
Implement strategies to improve client satisfaction and enhance the overall customer experience.<br>
</li></ul><div>
3. Project Cost and Schedule Control:<br>
</div><div>
Budget Development and Monitoring:<br>
</div><ul><li>
Collaborate with the Finance department to develop accurate project budgets based on resource estimates and project plans.<br>
</li><li>
Implement robust cost control measures, including regular cost reporting, variance analysis, and proactive cost optimization strategies.<br>
</li><li>
Ensure that projects stay within budget, identifying cost-saving opportunities and addressing cost overruns promptly.<br>
</li></ul><div>
Schedule Control:<br>
</div><ul><li>
Monitor project progress against established schedules and take corrective actions to prevent or mitigate delays.<br>
</li><li>
Ensure that any changes to the project scope are managed effectively through change control processes, ensuring minimal impact on schedule and budget.<br>
</li></ul><div>
4. Leadership and Team Management:<br>
</div><div>
Team Leadership:<br>
</div><ul><li>
Lead and mentor the Planning &amp; Project Management team, including the Project Management Lead, QS Lead, and Customer Care Lead.<br>
</li><li>
Foster a culture of accountability, collaboration, and continuous improvement within the department.<br>
</li><li>
Conduct regular team meetings to evaluate project progress, address challenges, and ensure alignment with organizational goals.<br>
</li></ul><div>
Performance Management:<br>
</div><ul><li>
Establish and monitor key performance indicators (KPIs) for the planning and project management team.<br>
</li><li>
Implement performance management systems to track the progress of individual projects and team members, identifying areas for improvement and providing feedback.<br>
</li></ul><div>
5. Risk Management and Compliance:<br>
</div><div>
Risk Identification and Mitigation:<br>
</div><ul><li>
Identify potential risks related to project timelines, budgets, and resource availability, and develop mitigation strategies.<br>
</li><li>
Ensure that all project risks are documented and addressed proactively to minimize their impact on project delivery.<br>
</li></ul><div>
Regulatory and Contractual Compliance:<br>
</div><ul><li>
Ensure that all projects comply with local and international regulations, as well as contractual obligations.<br>
</li><li>
Collaborate with the Procurement &amp; Contracts department to ensure that contract terms are adhered to and that any contract changes are managed effectively.<br>
</li></ul><div>
6. Quality Control and Reporting:<br>
</div><div>
Quality Assurance:<br>
</div><ul><li>
Work closely with the QA/QC department to ensure that all projects meet the required standards of quality and safety.<br>
</li><li>
Implement quality control measures into the project planning process to ensure that designs, materials, and construction methods meet client expectations.<br>
</li></ul><div>
Reporting:<br>
</div><ul><li>
Prepare and present weekly and monthly project reports to the Deputy General Manager on project status, risks, budget adherence, and resource utilization.<br>
</li><li>
Develop and maintain project dashboards to provide visibility into project timelines, milestones, and KPIs.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><div></div><div><b><br>
Education:</b>
<br>
</div><ul><li>Bachelor's degree in Civil Engineering, Construction Management, or a related field.<br>
</li><li>
Master&rsquo;s degree in Project Management or Business Administration (MBA) is a plus.<br>
</li><li><b>
PMP (Project Management Professional) or PRINCE2 certification is preferred.</b></li></ul><div></div><div><b><br>
Experience:</b><br>
</div><ul><li><b>
10+ years of experience in project management or planning roles, preferably within civil infrastructure, oil &amp; gas, or construction sectors.</b><br>
</li><li><b>
Extensive experience managing large-scale projects with a focus on planning, scheduling, and cost control.</b><br>
</li><li>
Proven track record of managing client relationships and delivering projects on time and within budget.<br>
</li></ul><div><b>
Skills:</b><br>
</div><ul><li>
Excellent project management skills, including proficiency in project management software (e.g., Primavera, MS Project).<br>
</li><li>
Strong leadership and team management abilities.<br>
</li><li>
Exceptional communication and negotiation skills, with the ability to manage relationships with clients, subcontractors, and internal teams.<br>
</li><li>
Strong analytical skills, with the ability to manage budgets, track performance, and optimize project costs.<br>
</li><li>
Ability to identify and mitigate project risks effectively.<br>
</li></ul><div>
Career Path and Development Opportunities:<br>
</div><div>
Promotion Opportunities:<br>
</div><ul><li>
Potential promotion to Deputy General Manager or other senior management roles.<br>
</li><li>
Opportunities to take on larger, more complex projects or oversee project management functions across multiple regions.<br>
</li></ul><div>
Professional Development:<br>
</div><ul><li>
Opportunities to participate in executive leadership programs and project management certifications (e.g., PMP, PRINCE2).<br>
</li><li>
Attendance at industry conferences to stay current with the latest project management methodologies and best practices.</li></ul></div><div></div>

Planning & Project Management Manager

<div><p>Gulf Marketing Group is one of the Middle East&rsquo;s leading, family owned companies. Operating across the GCC, Gulf Marketing Group is a dynamic group boasting a diverse portfolio of retail outlets, brands and consumer and B2B services across key sectors such as healthcare and pharmaceuticals, sports and fitness, real estate, education and technology.</p><p></p><p><b><br>
About the Role</b></p><p></p><p><br>
Sales Assistant at GMG will be responsible for products and services to customers with the aim of maximizing sales opportunities and providing exceptional service.</p><p></p><p><b><br>
Core Responsibilities:</b><br>
</p><p></p><br>
<ul><li>Describes product features and benefits; demonstrates the use and handling of the product
</li><li>Educates clients on brands quality standards and specifications
</li><li>Advises customers on product ranges best suited to their needs; Answers customers&rsquo; queries to help them make a decision on the purchase
</li><li>Provides information to customers on warranties, features, specifications, maintenance and care of products.
</li><li>Ensures customers&rsquo; needs are met, complaints are resolved (or escalated) and customer service provided is of exceptional standard
</li><li>Maintains awareness of new product launches, promotional events and sales
</li><li>Achieves sales targets by using sales techniques, up-selling and cross selling
</li><li>Ensures promotions and pricing are accurate and in line with company standards and policies
</li><li>Computes sale prices and discounts as applicable; Maintains sales records
</li><li>Receives and processes cash, changes and credit payments and generates invoices and receipts
</li><li>Operates as a cashier and be consistently accurate in money handling (in case applicable)
</li><li>Follows the store&rsquo;s after sales processes and ensures full adherence to repair/return policies and procedures
</li><li>Adheres to loss prevention, inventory controls and standard operating procedures of the company
</li><li>Provides assistance in store merchandising in product placement and arrangement
</li>Ensures the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all times<br>
<li>
</li></ul><p></p><p><b>Self-Management:</b></p><br>
<p></p><ul>
<li>
Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year
</li><li>Takes ownership of his/her own learning agenda by identifying development needs in consultation with the manager and agreeing on the individual development plan which goes beyond just training and development
</li><li>Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth</li></ul></div>

Sales Assistant - Oman National

Baker Hughes

<div>
 <strong>
  Operations Manager- CWI
  <br/>
  <br/>
 </strong>
 Do you enjoy leading a team that provides a high-quality service for our customers?
 <br/>
 <br/>
 Do you love collaborating with teams to solve complex problems?
 <br/>
 <br/>
 <strong>
  Join our Team
  <br/>
  <br/>
 </strong>
 Baker Hughes is the first and only comprehensive provider of digital oilfield products, services and solutions. Drawing inspiration from its rich heritage as an inventor company, Baker Hughes harnesses the passion and expertise of its people to improve productivity throughout the entire oil and gas value chain.
 <br/>
 <br/>
 <strong>
  Partner with the best
  <br/>
  <br/>
 </strong>
 As an Operation Manager- CWI, you will ensure flawless execution, on-time delivery and contract adherence. You will ensure that Baker Hughes maximizes its short and long-term revenue and profit opportunities. You will coordinate job activities to ensure execution in line with customer expectations and contract terms and conditions.
 <br/>
 <br/>
 As an Operation Manager, you will be responsible for:
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Ensuring compliance with intelligent Manage the Job Cycle (iMtJC) process
  </li>
  <li>
   Maintaining communication with customers and on-time response on any Service Delivery items
  </li>
  <li>
   Reviewing and verifying customer requirements and plans
  </li>
  <li>
   Being Accountable for Resource planning, assignment, and utilization (S&amp;OP process)
  </li>
  <li>
   Ensuring PL readiness (tools, people, process)
  </li>
  <li>
   Holding SD &amp; Field team accountable for respective performance
  </li>
  <li>
   Providing input into financial reporting, forecasting and pacing.
  </li>
  <li>
   Working with Sales and Service Delivery Technical to provide operational advice related to technical planning.
  </li>
  <li>
   Being responsible for inputting and managing the following within Job Center: Job Activity, Sales Orders, Job Orders, Field Personnel Demand, Management of Change, Customer Tickets.
  </li>
  <li>
   Conducting job briefing during planning and debriefing after closing for every job/activity
  </li>
  <li>
   Finalizing billing and ensure post-job and job completion deliveries
  </li>
  <li>
   Communicating billing events to B&amp;C using the Job Center ticket.
  </li>
  <li>
   Planning mid-range operation activity volume &amp; complexity forecast to align the correct resources for Service delivery flawless execution &amp; on-time delivery
  </li>
  <li>
   Preparing with daily operational updates for their ongoing job activities as required
  </li>
  <li>
   Reporting incidents and manage communication with customers and internal
  </li>
  <li>
   Overseeing ongoing operations and provides direct support to the field personnel on location
  </li>
  <li>
   Being responsible for Health, Safety &amp; Environment (HSE) performance, and compliance
  </li>
  <li>
   Executing the HSE 5 fundamentals every day, every job, every task
  </li>
  <li>
   Executing the 5 fundamentals of Service Delivery
  </li>
  <li>
   Managing Service Delivery for an assigned area and portfolio of products and services
  </li>
  <li>
   Delivering revenue and operating income objectives defined for their area of responsibility
  </li>
  <li>
   Building and developing customer relationships to support the planning and service execution
  </li>
  <li>
   Interacting with customer representative for preparation, execution and completion of all upcoming and ongoing job activities.
  </li>
  <li>
   Using Job Center to comply with the intelligent Managing the Job Cycle (iMtJC) ensuring all job activities are executed in line with customer and Baker Hughes&rsquo; requirements.
  </li>
  <li>
   Managing change as it occurs across the job cycle for both planned and unplanned events.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Fuel your passion
  <br/>
  <br/>
 </strong>
 To be successful in this role you need:
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Have a bachelor&rsquo;s degree in engineering
  </li>
  <li>
   Have 10 years of significant and relevant experience in Liner Hanger, Completion &amp; Wellbore Intervention
  </li>
  <li>
   Have experience in position of supervision / coordination of Liner Hanger, Open hole, Cased hole completions &amp; wellbore intervention.
  </li>
  <li>
   Have high technical / operational knowledge including P&amp;L responsibilities.
  </li>
  <li>
   Have experience in On-shore and Off-Shore operations and willingness to travel
  </li>
  <li>
   Demonstrate Intermediate / Advanced spoken and written English
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work in a way that works for you
  <br/>
  <br/>
 </strong>
 We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Working flexible hours - flexing the times you work in the day
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Working with us
  <br/>
  <br/>
 </strong>
 Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
 <br/>
 <br/>
 <strong>
  Working for you
  <br/>
  <br/>
 </strong>
 Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Contemporary work-life balance policies and wellbeing activities
  </li>
  <li>
   Comprehensive private medical care options
  </li>
  <li>
   Safety net of life insurance and disability programs
  </li>
  <li>
   Tailored financial programs
  </li>
  <li>
   Additional elected or voluntary benefits
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Location
  <br/>
  <br/>
 </strong>
 The role is based in Baker Hughes Muscat requiring daily interaction with Operations and AMO team based in Workshop base/s and any other remote locations in Oman. Also requires close supervision and coordination with Field team which includes frequently visiting workshop base/s &amp; rig locations as per business needs. Baker Hughes CWI base is currently located in Fahud.
 <br/>
 <br/>
 <strong>
  About Us:
  <br/>
  <br/>
 </strong>
 We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward &ndash; making it safer, cleaner and more efficient for people and the planet.
 <br/>
 <br/>
 <strong>
  Join Us:
  <br/>
  <br/>
 </strong>
 Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let&rsquo;s come together and take energy forward.
 <br/>
 <br/>
 Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
 <br/>
 <br/>
 <strong>
  R150679
 </strong>
</div>


Operations Manager

<div><p><b>Operations Manager- CWI</b></p><p></p><p>
Do you enjoy leading a team that provides a high-quality service for our customers?</p><p>
Do you love collaborating with teams to solve complex problems?</p><p></p><p><b>
Join our Team</b></p><p></p><p>
Baker Hughes is the first and only comprehensive provider of digital oilfield products, services and solutions. Drawing inspiration from its rich heritage as an inventor company, Baker Hughes harnesses the passion and expertise of its people to improve productivity throughout the entire oil and gas value chain.</p><p></p><p><b>
Partner with the best</b></p><p></p><p>
As an Operation Manager- CWI, you will ensure flawless execution, on-time delivery and contract adherence. You will ensure that Baker Hughes maximizes its short and long-term revenue and profit opportunities. You will coordinate job activities to ensure execution in line with customer expectations and contract terms and conditions.</p><p></p><p>
As an Operation Manager, you will be responsible for:</p><ul><li><p>
Ensuring compliance with intelligent Manage the Job Cycle (iMtJC) process</p></li><li><p>
Maintaining communication with customers and on-time response on any Service Delivery items</p></li><li><p>
Reviewing and verifying customer requirements and plans</p></li><li><p>
Being Accountable for Resource planning, assignment, and utilization (S&amp;OP process)</p></li><li><p>
Ensuring PL readiness (tools, people, process)</p></li><li><p>
Holding SD &amp; Field team accountable for respective performance</p></li><li><p>
Providing input into financial reporting, forecasting and pacing.</p></li><li><p>
Working with Sales and Service Delivery Technical to provide operational advice related to technical planning.</p></li><li><p>
Being responsible for inputting and managing the following within Job Center: Job Activity, Sales Orders, Job Orders, Field Personnel Demand, Management of Change, Customer Tickets.</p></li><li><p>
Conducting job briefing during planning and debriefing after closing for every job/activity</p></li><li><p>
Finalizing billing and ensure post-job and job completion deliveries</p></li><li><p>
Communicating billing events to B&amp;C using the Job Center ticket.</p></li><li><p>
Planning mid-range operation activity volume &amp; complexity forecast to align the correct resources for Service delivery flawless execution &amp; on-time delivery</p></li><li><p>
Preparing with daily operational updates for their ongoing job activities as required</p></li><li><p>
Reporting incidents and manage communication with customers and internal</p></li><li><p>
Overseeing ongoing operations and provides direct support to the field personnel on location</p></li><li><p>
Being responsible for Health, Safety &amp; Environment (HSE) performance, and compliance</p></li><li><p>
Executing the HSE 5 fundamentals every day, every job, every task</p></li><li><p>
Executing the 5 fundamentals of Service Delivery</p></li><li><p>
Managing Service Delivery for an assigned area and portfolio of products and services</p></li><li><p>
Delivering revenue and operating income objectives defined for their area of responsibility</p></li><li><p>
Building and developing customer relationships to support the planning and service execution</p></li><li><p>
Interacting with customer representative for preparation, execution and completion of all upcoming and ongoing job activities.</p></li><li><p>
Using Job Center to comply with the intelligent Managing the Job Cycle (iMtJC) ensuring all job activities are executed in line with customer and Baker Hughes&rsquo; requirements.</p></li><li><p>
Managing change as it occurs across the job cycle for both planned and unplanned events.</p></li></ul><p></p><p><b>
Fuel your passion</b></p><p>
To be successful in this role you need:</p><ul><li><p>
Have a bachelor&rsquo;s degree in engineering</p></li><li><p>
Have 10 years of significant and relevant experience in Liner Hanger, Completion &amp; Wellbore Intervention</p></li><li><p>
Have experience in position of supervision / coordination of Liner Hanger, Open hole, Cased hole completions &amp; wellbore intervention.</p></li><li><p>
Have high technical / operational knowledge including P&amp;L responsibilities.</p></li><li><p>
Have experience in On-shore and Off-Shore operations and willingness to travel</p></li><li><p>
Demonstrate Intermediate / Advanced spoken and written English</p></li></ul><p></p><p><b>
Work in a way that works for you</b></p><p></p><p>
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:</p><ul><li><p>
Working flexible hours - flexing the times you work in the day</p></li></ul><p></p><p><b>
Working with us</b></p><p></p><p>
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.</p><p></p><p><b>
Working for you</b></p><p>
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:</p><ul><li><p>
Contemporary work-life balance policies and wellbeing activities</p></li><li><p>
Comprehensive private medical care options</p></li><li><p>
Safety net of life insurance and disability programs</p></li><li><p>
Tailored financial programs</p></li><li><p>
Additional elected or voluntary benefits</p></li></ul><p></p><p><b>
Work Location</b></p><p>
The role is based in Baker Hughes Muscat requiring daily interaction with Operations and AMO team based in Workshop base/s and any other remote locations in Oman. Also requires close supervision and coordination with Field team which includes frequently visiting workshop base/s &amp; rig locations as per business needs. Baker Hughes CWI base is currently located in Fahud.</p><p></p><b>
About Us:</b><div>
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward &ndash; making it safer, cleaner and more efficient for people and the planet.</div><br>
<b>
Join Us:</b><div>
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let&rsquo;s come together and take energy forward.<br>
<br>
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.</div></div>

CRYSTAL FLASH LLC

<p>Please note that applications must be submitted through the company&rsquo;s website only. Applications sent via email will not be considered. Please apply to this link</p><p>SM- https://crystal-flash.odoo.com/jobs/sales-manager-75</p><p><b>Job brief</b></p><p>We are looking for a high-performing Sales and marketing Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. Sales managers lead a sales departments by providing guidance, training and mentorship, setting sales quotas and goals, creating sales plans, analyzing data, assigning sales territories and building their team.</p><p><b>Responsibilities:</b></p><p>Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.</p><p>Design and implement a strategic business plan that expands company&rsquo;s customer base and ensure its strong presence</p><p>Setting individual sales targets with the sales teams.</p><p>Present sales, revenue and expenses reports and realistic forecasts to the management team.</p><p>Negotiate and close high-value deals and contracts.</p><p>Identify emerging markets and market shifts while being fully aware of new products and competition status.</p><p>Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.</p><p>Analyze customer feedback and industry trends to inform product improvement and market positioning.</p><p>Monitor competitor activity and adjust sales strategies accordingly.</p><p>Requirements and skills:</p><p>. No less than 3 years&rsquo; experience as sales manager.</p><p>&middot; Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets</p><p>&middot; Committed to continuous education through workshops, seminars and conferences.</p><p>&middot; Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization</p><p>&middot; Proven ability to drive the sales process from plan to close</p><p>&middot; Strong business sense and industry expertise</p><p>&middot; Excellent mentoring, coaching and people management skills.</p><p>&middot; Excellent written and verbal communication skills.</p><p>Job Type: Full-time</p>

Sales Manager

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