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guest service centre manager

Minor Hotels

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 In this role you are a key ambassador for the hotel and the brand, and will work with your team to create one of the most powerful first impressions for our guests. You will need a friendly outgoing personality, and will be an information provider, diplomat, salesperson and hotel representative, all of which needs to be carried out with the utmost politeness, efficiency, and friendliness. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including; room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; College diploma in hotel management or related field.
 
 
 &bull; Previous experience as an Guest Service Centre Supervisor in Front Office.
 
 
 &bull; Excellent oral communication skills.
 
 
 &bull; Experience with Front Office systems.
 
 
 &bull; Fluent in English, both written and spoken.
 
 
 
</div>

Guest Service Centre Manager

Senior Guest Service Centre Manager

<div>
 
 Rising above the fairways of the LA VIE Club Golf Course, Tivoli Muscat Hotel &amp; Residences is a distinctive new address with a Western lifestyle in the Omani capital. Part of the prestigious LA VIE development, the property offers a sophisticated stay just ten minutes from Muscat International Airport and close to the Oman Convention &amp; Exhibition Centre.
 
 
 
 
 This new-build property will comprise 79 elegant hotel rooms and 100 fully serviced branded residences. Interiors will reflect the elegance of European design with a modern edge, many enjoying impressive views over the course and surrounding hills.
 
 
 
 
 
 
 Job Description
 
 
 
 
 As the
 
 Front Office Manager
 
 of
 
 Tivoli Muscat
 
 , you will lead the Front Office team during the critical pre-opening and post-opening phases of the hotel. You are responsible for ensuring the smooth operation of all Front Office functions including Reception, Guest Relations, Concierge, and Bell Desk. You will be instrumental in setting up SOPs, training staff, and delivering Tivoli&rsquo;s legendary guest service in line with our luxury standards.
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 Pre-Opening Phase:
 
 
 
 
 <ul>
 <li>
 
 Assist in the recruitment, onboarding, and training of Front Office team members.
 
 
 
 </li>
 <li>
 
 Develop and implement Standard Operating Procedures (SOPs) in line with Tivoli brand guidelines.
 
 
 
 </li>
 <li>
 
 Coordinate with IT and Operations teams for PMS (Property Management System) setup, front desk design, and back-of-house systems.
 
 
 
 </li>
 <li>
 
 Participate in departmental budgeting, resource planning, and forecasting.
 
 
 
 </li>
 <li>
 
 Collaborate with Sales &amp; Marketing for VIP arrival preparations during soft openings and launch.
 
 
 
 </li>
 </ul>
 
 
 Operational Responsibilities (Post-Opening):
 
 
 
 
 <ul>
 <li>
 
 Oversee daily front office operations ensuring a seamless and personalized guest experience.
 
 
 
 </li>
 <li>
 
 Manage the team in delivering high-quality service including check-in/out, guest inquiries, and problem resolution.
 
 
 
 </li>
 <li>
 
 Ensure all guest requests, concerns, and feedback are handled promptly and professionally.
 
 
 
 </li>
 <li>
 
 Maintain strong working relationships with other departments to ensure smooth guest operations.
 
 
 
 </li>
 <li>
 
 Monitor room inventory, rate availability, and front office financial transactions.
 
 
 
 </li>
 <li>
 
 Lead the team by example in grooming, behavior, and service standards.
 
 
 
 </li>
 <li>
 
 Handle VIP guests and special requests with utmost attention and discretion.
 
 
 
 </li>
 </ul>
 
 
 People &amp; Leadership:
 
 
 
 
 <ul>
 <li>
 
 Foster a positive and service-oriented work environment.
 
 
 
 </li>
 <li>
 
 Conduct regular departmental meetings, briefings, and performance reviews.
 
 
 
 </li>
 <li>
 
 Mentor and develop team members for career growth and succession planning.
 
 
 
 </li>
 <li>
 
 Ensure compliance with local labor laws, hotel policies, and Tivoli standards.
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 
 Degree/Diploma in Hospitality Management or related field.
 
 
 
 </li>
 <li>
 
 Minimum
 
 3-5 years
 
 of experience in a similar role in a
 
 luxury or upscale hotel
 
 environment.
 
 
 
 </li>
 <li>
 
 Prior
 
 pre-opening experience
 
 is highly preferred.
 
 
 
 </li>
 <li>
 
 Strong knowledge of OPERA PMS and front office systems.
 
 
 
 </li>
 <li>
 
 Excellent communication, leadership, and organizational skills.
 
 
 
 </li>
 <li>
 
 Fluent in English; Arabic language skills are an advantage.
 
 
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 
 Opportunity to be part of a prestigious hotel launch in Muscat.
 
 
 
 </li>
 <li>
 
 Competitive salary and benefits package.
 
 
 
 </li>
 <li>
 
 Dynamic working environment with career advancement opportunities within Tivoli and Minor Hotels Group.
 
 
 
 </li>
 </ul>
</div>

Front Office Manager

Jumeirah Group

<div><div>Manager - Front Office - Jumeirah Muscat Bay - (2500002Y)</div><div></div><div> 
About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&amp;B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
About Jumeirah Muscat Bay
Set in the secluded cove of Bandar Jissah, nestled between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to discover Muscat&rsquo;s breathtaking nature, with mountains meeting the sea at the resort&rsquo;s doorstep. The resort features 195 rooms and suites with spectacular ocean views, including ten opulent summerhouses and villas featuring private plunge pools and private beach access.
Opened in 2022, the resort offers a diverse array of amenities, including a sprawling 1,200 square meter Talise Spa, a Pedi:Mani:Cure Studio by Bastien Gonzalez, a PADI and SSI certified dive centre, numerous leisure facilities and adventurous wellbeing experiences, plus several signature dining options and a kids club, providing ample opportunity to relax and recharge.
About the Job:
An opportunity has arisen for a Manager - Front Office to join Jumeirah Muscat Bay. The main duties and responsibilities of this role are:<ul><li>
Foster a positive work environment in Front Office, ensuring clear communication and teamwork across departments to enhance morale, productivity, and guest experience.</li><li>
Lead, delegate, and coach colleagues/Team Leaders/Managers; ensure resource availability, define required competencies, and deliver training and performance appraisals with updated SOPs.</li><li>
Oversee Opera configuration and data integrity (profiles, reservations, rates), enforce selling strategies, and run regular clean-ups of duplicate profiles and expired rates.</li><li>
Monitor Guest Satisfaction Reports, investigate service gaps, handle and resolve guest complaints per company standards, and drive corrective actions to elevate satisfaction.</li><li>
Prepare and manage the departmental budget, optimizing revenue opportunities and controlling expenses to achieve or exceed profit targets.</li><li>
Coordinate closely with Guest Services, Reservations, Sales, and Housekeeping to meet room and regulatory requirements; maintain 24/7 coverage through effective duty scheduling and build relationships with regular guests and VIPs.</li></ul></div><div> 
About you 
The ideal candidate for this position will have the following experience and qualifications:<ul><li>
Bachelor&rsquo;s degree in Hospitality or a related field (essential); a Master&rsquo;s degree is desirable.</li><li>
8&ndash;10 years&rsquo; experience in a similar role within the luxury industry.</li><li>
Strong technical proficiency in Microsoft Office (Intermediate&ndash;Advanced).</li><li>
Demonstrated problem-solving ability with effective leadership and team management skills.</li><li>
Creative, detail-oriented, and skilled in project management.</li></ul>
 About the Benefits
At Jumeirah, we are dedicated to fostering a workplace where all colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
Benefits include:<ul><li>
Access to Learning &amp; Development programmes and clear career pathways</li><li>
Opportunities for internal mobility within our global network</li><li>
Colleague discounts on food, beverage and hotel stays worldwide</li><li>
Health care and insurance benefits</li><li>
Locally competitive salary</li><li>
Locally relevant benefits as determined by the property.</li></ul><div> 
</div></div><div>
Primary Location: Oman-Muscat</div><div>
Job: Jumeirah Job Group</div><div>
Organization: Jumeirah Muscat Bay [JMBH]</div><div>
Job Posting: Nov 7, 2025, 9:51:30 AM</div></div>

Manager - Front Office - Jumeirah Muscat Bay

Jumeirah

<div>
 
 About Jumeirah
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&amp;B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
 
 
 
 About Jumeirah Muscat Bay
 
 
 
 Set in the secluded cove of Bandar Jissah, nestled between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to discover Muscat&rsquo;s breathtaking nature, with mountains meeting the sea at the resort&rsquo;s doorstep. The resort features 195 rooms and suites with spectacular ocean views, including ten opulent summerhouses and villas featuring private plunge pools and private beach access.
 
 
 Opened in 2022, the resort offers a diverse array of amenities, including a sprawling 1,200 square meter Talise Spa, a Pedi:Mani:Cure Studio by Bastien Gonzalez, a PADI and SSI certified dive centre, numerous leisure facilities and adventurous wellbeing experiences, plus several signature dining options and a kids club, providing ample opportunity to relax and recharge.
 
 
 
 About The Job
 
 
 
 An opportunity has arisen for a Manager - Front Office to join Jumeirah Muscat Bay. The main duties and responsibilities of this role are:
 
 
 <ul>
 <li>
 Foster a positive work environment in Front Office, ensuring clear communication and teamwork across departments to enhance morale, productivity, and guest experience.
 </li>
 <li>
 Lead, delegate, and coach colleagues/Team Leaders/Managers; ensure resource availability, define required competencies, and deliver training and performance appraisals with updated SOPs.
 </li>
 <li>
 Oversee Opera configuration and data integrity (profiles, reservations, rates), enforce selling strategies, and run regular clean-ups of duplicate profiles and expired rates.
 </li>
 <li>
 Monitor Guest Satisfaction Reports, investigate service gaps, handle and resolve guest complaints per company standards, and drive corrective actions to elevate satisfaction.
 </li>
 <li>
 Prepare and manage the departmental budget, optimizing revenue opportunities and controlling expenses to achieve or exceed profit targets.
 </li>
 <li>
 Coordinate closely with Guest Services, Reservations, Sales, and Housekeeping to meet room and regulatory requirements; maintain 24/7 coverage through effective duty scheduling and build relationships with regular guests and VIPs.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Hospitality or a related field (essential); a Master&rsquo;s degree is desirable.
 </li>
 <li>
 8&ndash;10 years&rsquo; experience in a similar role within the luxury industry.
 </li>
 <li>
 Strong technical proficiency in Microsoft Office (Intermediate&ndash;Advanced).
 </li>
 <li>
 Demonstrated problem-solving ability with effective leadership and team management skills.
 </li>
 <li>
 Creative, detail-oriented, and skilled in project management.
 
 
 </li>
 </ul>
 
 About The Benefits
 
 
 
 At Jumeirah, we are dedicated to fostering a workplace where all colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
 
 
 
 Benefits Include
 
 
 
 <ul>
 <li>
 Access to Learning &amp; Development programmes and clear career pathways
 </li>
 <li>
 Opportunities for internal mobility within our global network
 </li>
 <li>
 Colleague discounts on food, beverage and hotel stays worldwide
 </li>
 <li>
 Health care and insurance benefits
 </li>
 <li>
 Locally competitive salary
 </li>
 <li>
 Locally relevant benefits as determined by the property.
 
 
 </li>
 </ul>
 
 Primary Location
 
 
 
 Oman-Muscat
 
 
 
 Job
 
 
 
 Jumeirah Job Group
 
 
 
 Organization
 
 
 
 Jumeirah Muscat Bay [JMBH]
 
 
 
 Job Posting
 
 
 
 Nov 7, 2025, 7:51:30 PM
</div>

Acers Hospitality Consultants

Position Title: Restaurant Floor Manager Location: Mall of Oman, Muscat Salary: OMR 450 / month Nationality: Omani onlyPosition OverviewWe are looking for a motivated and customer-focused Omani Floor Manager to lead the front-of-house operations of a modern bakery caf&eacute; located in Mall of Oman. The ideal candidate will combine strong leadership skills with a warm, service-driven approach to ensure every guest enjoys an exceptional caf&eacute; experience.Key ResponsibilitiesGuest Experience &amp; Service<ul><li>Maintain a welcoming and professional atmosphere throughout the caf&eacute;.</li><li>Ensure service standards are consistently upheld across all guest interactions.</li><li>Handle guest feedback and complaints promptly and courteously.</li></ul>Team Leadership<ul><li>Supervise, train, and motivate the service team to deliver smooth and efficient operations.</li><li>Plan and manage staff schedules in line with business needs.</li><li>Conduct daily briefings to align the team on priorities, specials, and performance goals.</li></ul>Operations &amp; Coordination<ul><li>Oversee opening and closing procedures, ensuring readiness before trading hours.</li><li>Coordinate with the kitchen, cashier, and barista teams for seamless order flow.</li><li>Maintain hygiene, cleanliness, and display standards in compliance with mall and brand requirements.</li><li>Monitor stock levels for service materials and communicate needs to the store manager or procurement.</li></ul>Sales &amp; Reporting<ul><li>Support management in achieving daily and monthly sales targets.</li><li>Promote upselling and guest loyalty initiatives.</li><li>Prepare daily reports covering sales, team performance, and operational highlights.</li></ul>Qualifications &amp; Skills<ul><li>Omani nationality (mandatory).</li><li>Minimum 2&ndash;3 years of experience in a caf&eacute;, bakery, or casual dining restaurant (mall experience preferred).</li><li>Strong communication and interpersonal skills.</li><li>Confident using POS systems and managing basic reporting.</li><li>Presentable, organized, and able to lead a young, energetic team.</li><li>Passionate about food, hospitality, and customer satisfaction.</li></ul>Employment Type: Full-time Schedule: Based on mall operating hours (including weekends and public holidays).Job Type: Full-timePay: RO450.000 per monthApplication Question(s):<ul><li>MUST BE OMANI NATIONALITY </li></ul>Expected Start Date: 12/11/2025

restaurant floor manager

<div>
 
 Rising above the fairways of the LA VIE Club Golf Course, Tivoli La Vie Muscat Hotel &amp; Residences is a distinctive new address with a western lifestyle in the Omani capital. Part of the prestigious LA VIE development, the property offers a sophisticated stay just ten minutes from Muscat International Airport and close to the Oman Convention &amp; Exhibition Centre.
 
 
 
 
 
 
 Job Description
 
 
 
 
 As the
 
 Learning and Development Manager
 
 at Tivoli La Vie Muscat Hotel &amp; Residences, you will play a pivotal role in shaping the hotel&rsquo;s culture, service standards, and operational excellence from the ground up. Responsible for the development and execution of all training and development programs during the
 
 pre-opening phase and post-opening operations
 
 , you will ensure our team members are equipped with the skills and values needed to deliver
 
 exceptional guest experiences
 
 in line with
 
 Tivoli&rsquo;s luxury brand standards
 
 .
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 Pre-Opening Phase:
 
 
 
 
 <ul>
 <li>
 
 Develop and implement the
 
 Pre-Opening Training Plan
 
 in alignment with Tivoli brand standards and operational goals.
 
 
 
 </li>
 <li>
 
 Conduct
 
 Training Needs Analysis
 
 across departments to determine role-specific training requirements.
 
 
 
 </li>
 <li>
 
 Coordinate with department heads and the corporate office to schedule and deliver
 
 brand immersion
 
 ,
 
 induction
 
 , and
 
 skills training programs
 
 .
 
 
 
 </li>
 <li>
 
 Design and deliver
 
 Train-the-Trainer programs
 
 to develop departmental training champions.
 
 
 
 </li>
 <li>
 
 Support recruitment and onboarding by ensuring all new hires receive consistent and engaging training experiences.
 
 
 
 </li>
 <li>
 
 Work closely with project teams to integrate L&amp;D strategies with operational timelines.
 
 
 
 </li>
 </ul>
 
 
 Post-Opening Phase:
 
 
 
 
 <ul>
 <li>
 
 Establish a
 
 continuous learning culture
 
 that supports career growth, retention, and performance excellence.
 
 
 
 </li>
 <li>
 
 Maintain training records and evaluate the effectiveness of programs using KPIs and feedback.
 
 
 
 </li>
 <li>
 
 Facilitate soft skills, leadership development, and service excellence workshops.
 
 
 
 </li>
 <li>
 
 Partner with operational leaders to identify talent gaps and support succession planning.
 
 
 
 </li>
 <li>
 
 Lead compliance and mandatory training programs (e.g., health &amp; safety, fire safety, brand compliance).
 
 
 
 </li>
 <li>
 
 Manage performance improvement initiatives and coaching plans when required.
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree in Human Resources, Education, Hospitality Management, or related field.
 
 
 
 </li>
 <li>
 
 Minimum
 
 3&ndash;5 years of L&amp;D experience
 
 in a
 
 luxury hotel
 
 environment;
 
 pre-opening experience is highly desirable
 
 .
 
 
 
 </li>
 <li>
 
 Strong knowledge of
 
 hospitality service standards
 
 ,
 
 training methodologies
 
 , and
 
 adult learning principles
 
 .
 
 
 
 </li>
 <li>
 
 Excellent presentation, facilitation, and communication skills.
 
 
 
 </li>
 <li>
 
 Fluency in English is required; Arabic is an advantage.
 
 
 
 </li>
 <li>
 
 Proficiency in MS Office; experience with Learning Management Systems (LMS) preferred.
 
 
 
 </li>
 <li>
 
 Ability to work under pressure and adapt to the dynamic demands of a pre-opening project.
 
 
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 
 A unique opportunity to
 
 shape the culture and standards
 
 of a prestigious new property in Muscat.
 
 
 
 </li>
 <li>
 
 Competitive salary and benefits in line with industry standards.
 
 
 
 </li>
 <li>
 
 Career development opportunities within
 
 Minor Hotels Group
 
 (Tivoli&rsquo;s parent company).
 
 
 
 </li>
 <li>
 
 A collaborative and forward-thinking working environment.
 
 
 
 </li>
 </ul>
</div>

Learning and Development Manager

Explore 322+ Guest service centre manager in Charge Of Housing Jobs In Muscat this December. Find roles across top companies and apply now to boost your career.

322 guest service centre manager jobs IN Charge Of Housing Jobs In Muscat

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Manager - Front Office - Jumeirah Muscat Bay

Manager - Front Office - Jumeirah Muscat Bay

restaurant floor manager

Learning and Development Manager