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guest service centre manager

Minor Hotels

<div>
 <p>
  Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <p>
  In this role you are a key ambassador for the hotel and the brand, and will work with your team to create one of the most powerful first impressions for our guests. You will need a friendly outgoing personality, and will be an information provider, diplomat, salesperson and hotel representative, all of which needs to be carried out with the utmost politeness, efficiency, and friendliness. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including; room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <p>
  &bull; College diploma in hotel management or related field.
  <br/>
  <br/>
  &bull; Previous experience as an Guest Service Centre Supervisor in Front Office.
  <br/>
  <br/>
  &bull; Excellent oral communication skills.
  <br/>
  <br/>
  &bull; Experience with Front Office systems.
  <br/>
  <br/>
  &bull; Fluent in English, both written and spoken.
  <br/>
  <br/>
 </p>
</div>


Guest Service Centre Manager

Senior Guest Service Centre Manager

Jumeirah

<div>
 <strong>
  About Jumeirah
  <br/>
  <br/>
 </strong>
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&amp;B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
 <br/>
 <br/>
 <strong>
  About Jumeirah Muscat Bay
  <br/>
  <br/>
 </strong>
 Set in the secluded cove of Bandar Jissah, nestled between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to discover Muscat&rsquo;s breathtaking nature, with mountains meeting the sea at the resort&rsquo;s doorstep. The resort features 195 rooms and suites with spectacular ocean views, including ten opulent summerhouses and villas featuring private plunge pools and private beach access.
 <br/>
 <br/>
 Opened in 2022, the resort offers a diverse array of amenities, including a sprawling 1,200 square meter Talise Spa, a Pedi:Mani:Cure Studio by Bastien Gonzalez, a PADI and SSI certified dive centre, numerous leisure facilities and adventurous wellbeing experiences, plus several signature dining options and a kids club, providing ample opportunity to relax and recharge.
 <br/>
 <br/>
 <strong>
  About The Job
  <br/>
  <br/>
 </strong>
 An opportunity has arisen for a Manager - Front Office to join Jumeirah Muscat Bay. The main duties and responsibilities of this role are:
 <br/>
 <br/>
 <ul>
  <li>
   Foster a positive work environment in Front Office, ensuring clear communication and teamwork across departments to enhance morale, productivity, and guest experience.
  </li>
  <li>
   Lead, delegate, and coach colleagues/Team Leaders/Managers; ensure resource availability, define required competencies, and deliver training and performance appraisals with updated SOPs.
  </li>
  <li>
   Oversee Opera configuration and data integrity (profiles, reservations, rates), enforce selling strategies, and run regular clean-ups of duplicate profiles and expired rates.
  </li>
  <li>
   Monitor Guest Satisfaction Reports, investigate service gaps, handle and resolve guest complaints per company standards, and drive corrective actions to elevate satisfaction.
  </li>
  <li>
   Prepare and manage the departmental budget, optimizing revenue opportunities and controlling expenses to achieve or exceed profit targets.
  </li>
  <li>
   Coordinate closely with Guest Services, Reservations, Sales, and Housekeeping to meet room and regulatory requirements; maintain 24/7 coverage through effective duty scheduling and build relationships with regular guests and VIPs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About You
  <br/>
  <br/>
 </strong>
 The ideal candidate for this position will have the following experience and qualifications:
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Hospitality or a related field (essential); a Master&rsquo;s degree is desirable.
  </li>
  <li>
   8&ndash;10 years&rsquo; experience in a similar role within the luxury industry.
  </li>
  <li>
   Strong technical proficiency in Microsoft Office (Intermediate&ndash;Advanced).
  </li>
  <li>
   Demonstrated problem-solving ability with effective leadership and team management skills.
  </li>
  <li>
   Creative, detail-oriented, and skilled in project management.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About The Benefits
  <br/>
  <br/>
 </strong>
 At Jumeirah, we are dedicated to fostering a workplace where all colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
 <br/>
 <br/>
 <strong>
  Benefits Include
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Access to Learning &amp; Development programmes and clear career pathways
  </li>
  <li>
   Opportunities for internal mobility within our global network
  </li>
  <li>
   Colleague discounts on food, beverage and hotel stays worldwide
  </li>
  <li>
   Health care and insurance benefits
  </li>
  <li>
   Locally competitive salary
  </li>
  <li>
   Locally relevant benefits as determined by the property.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Primary Location
  <br/>
  <br/>
 </strong>
 Oman-Muscat
 <br/>
 <br/>
 <strong>
  Job
  <br/>
  <br/>
 </strong>
 Jumeirah Job Group
 <br/>
 <br/>
 <strong>
  Organization
  <br/>
  <br/>
 </strong>
 Jumeirah Muscat Bay [JMBH]
 <br/>
 <br/>
 <strong>
  Job Posting
  <br/>
  <br/>
 </strong>
 Nov 7, 2025, 7:51:30 PM
</div>


Manager - Front Office - Jumeirah Muscat Bay

Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  WHY THIS JOB EXISTS
  <br/>
  <br/>
 </strong>
 To serve the needs of the business, our guests and our colleagues by maintaining the effectiveness of the day-to-day guest service operations, enhancing guest experience by being one of the key points of contact for guest interaction in the resort.
 <br/>
 <br/>
 At Anantara, we are proud to represent our resort and our country to guests from all over the world. We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all.
 <br/>
 <br/>
 <strong>
  Key Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
 <br/>
 <br/>
 <ul>
  <li>
   Clearly understands the concept of guest services center being the one point of contact for guests.
  </li>
  <li>
   Ensures adherence to:
  </li>
 </ul>
 <ul>
  <li>
  </li>
  <ul>
   <li>
    Proper and prompt handling of calls
   </li>
   <li>
    Message handling
   </li>
   <li>
    Compliance with request as per SOP
   </li>
   <li>
    Usage of standard phraseology
   </li>
   <li>
    Taking Invilla dining orders
   </li>
   <li>
    Handling seaplane and domestic bookings
   </li>
   <li>
    Ensures adherence to duty roster and is punctual.
   </li>
   <li>
    Ensures that work areas, PABX are properly maintained and cleaned.
   </li>
   <li>
    Is updated of VIP/RSVP etc. and repeat guest list.
   </li>
   <li>
    Performs duties of guest services when necessary.
   </li>
   <li>
    Maintains order in guest service center area and provides communications facilities in case of emergency, during emergencies handles all communications until ordered to leave the premises by a superior except in case of imminent personnel danger.
   </li>
   <li>
    Is aware of all the characteristics of the resort, the names, positions and responsibilities of each division head and department head, the extension numbers and the use, location of equipment.
   </li>
   <li>
    Ensures that traffic sheet for telephone / fax are correct before sending to the accounting dept.
   </li>
   <li>
    Ensures immediate transmission of invoices to the cashiers / front desk.
   </li>
   <li>
    Has complete knowledge of the resort and services, including villa types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties. (Especially the competition).
   </li>
   <li>
    Ensure to have all the F &amp; B, Spa, activities menu and other information&rsquo;s for quick referral to guest enquires.
   </li>
   <li>
    Ensures that all guest requests are channelled correctly and followed upon effectively.
   </li>
   <li>
    Conducts courtesy calls for all in-house guests.
   </li>
   <li>
    Is able to route all incoming calls quickly and efficiently without keeping the caller waiting.
   </li>
   <li>
    Completes all other shift duties as outlined on shift checklist.
   </li>
   <li>
    Assists in all the other areas of Front office as and when necessary.
   </li>
   <li>
    Is proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
   </li>
   <li>
    Maintains knowledge and abiding by all Company Policies in relation to Front Office e.g. Refunds and Cancellations and ensuring they are correctly communicated to guests if required.
   </li>
   <li>
    Handle Food and Beverage order efficiently and ensure to upsell.
   </li>
   <li>
    Facilitate all guest maintenance requests and other relevant communication to the other department through FCS.
   </li>
   <li>
    Send top 10 issues to GM secretary reported on the month to identify the issues and to take necessary action to prevent them.
   </li>
   <li>
    Develops and maintains a close and harmonious working relationship with all hotel departments.
   </li>
   <li>
    Participates in training programs for the Front Office Department as scheduled.
   </li>
   <li>
    Possesses a positive upbeat personality with a desire to deliver outstanding customer service to our guests. Team members must multi &ndash; task, be detail oriented, and be able to problem solve in order to effectively deal with internal and external customers.
   </li>
   <li>
    Ensures that all correspondence is processed within the set times and handled correctly according to the procedures.
   </li>
   <li>
    Ensure to arrange guest transfers schedule on daily basis and circulate to all relevant departments.
   </li>
   <li>
    Reports and maintains accurate records with documents on incidents occurring at the resort and keeps superior briefed at all times.
    <br/>
    <br/>
   </li>
  </ul>
  <strong>
   Qualifications
   <br/>
   <br/>
  </strong>
  <ul>
   <li>
    College diploma in hotel management or related field.
   </li>
   <li>
    Previous experience as an Guest Service Centre Supervisor in Front Office.
   </li>
   <li>
    Excellent oral communication skills.
   </li>
   <li>
    Experience with Front Office systems.
   </li>
   <li>
    Fluent in English, both written and spoken.
   </li>
  </ul>
 </ul>
</div>


Villa Host

<div>
 <strong>
  About Jumeirah
  <br/>
  <br/>
 </strong>
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&amp;B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
 <br/>
 <br/>
 <strong>
  About Jumeirah Muscat Bay
  <br/>
  <br/>
 </strong>
 Set in the secluded cove of Bandar Jissah, nestled between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to discover Muscat&rsquo;s breathtaking nature, with mountains meeting the sea at the resort&rsquo;s doorstep. The resort features 195 rooms and suites with spectacular ocean views, including ten opulent summerhouses and villas featuring private plunge pools and private beach access.
 <br/>
 <br/>
 Opened in 2022, the resort offers a diverse array of amenities, including a sprawling 1,200 square meter Talise Spa, a Pedi:Mani:Cure Studio by Bastien Gonzalez, a PADI and SSI certified dive centre, numerous leisure facilities and adventurous wellbeing experiences, plus several signature dining options and a kids club, providing ample opportunity to relax and recharge.
 <br/>
 <br/>
 <strong>
  About The Job
  <br/>
  <br/>
 </strong>
 An opportunity has arisen for a Reservation Sales Agent - Reservation to join Jumeirah Muscat Bay. The main duties and responsibilities of this role are:
 <br/>
 <br/>
 <ul>
  <li>
   Respond to all emails within 24 hours, prioritizing current and upcoming bookings, while maintaining professional email and telephone etiquette at all times.
  </li>
  <li>
   Answer incoming calls within three rings using proper greetings and in compliance with IFH &amp; LQA standards, ensuring a professional guest experience.
  </li>
  <li>
   Collect, verify, and update complete guest details in Opera (repeat guest status, contact details, passport copies, flight information, preferences, and special occasions) and carefully review all correspondence for instructions and special requests, ensuring correct communication to all concerned departments.
  </li>
  <li>
   Ensure all reservations are guaranteed with payment before the cancellation deadline; actively follow up on no-shows and unresponsive guests, process cancellations when required, apply applicable no-show charges, and update the Manager on status.
  </li>
  <li>
   Communicate all last-minute changes (new bookings, cancellations, amendments) promptly; reconcile commissionable bookings on extranets when required, apply correct partner rates, ensure invoices match Opera records, protect guest and company data, and conduct quality checks on room rates to avoid errors or rebates.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About You
  <br/>
  <br/>
 </strong>
 The ideal candidate for this position will have the following experience and qualifications:
 <br/>
 <br/>
 <ul>
  <li>
   A High School Diploma is essential, while a Bachelor&rsquo;s Degree in Hotel Management or a related field is preferred.
  </li>
  <li>
   A minimum of 2&ndash;3 years of experience in a similar position within a luxury 5-star hospitality environment is desirable.
  </li>
  <li>
   The candidate must have intermediate proficiency in Microsoft Office applications. Strong problem-solving ability along with leadership and team management skills is required.
  </li>
  <li>
   The individual should also be creative, detail-oriented, and capable of managing projects effectively.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About The Benefits
  <br/>
  <br/>
 </strong>
 At Jumeirah, we are dedicated to fostering a workplace where all colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
 <br/>
 <br/>
 <strong>
  Benefits Include
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Access to Learning &amp; Development programmes and clear career pathways
  </li>
  <li>
   Opportunities for internal mobility within our global network
  </li>
  <li>
   Colleague discounts on food, beverage and hotel stays worldwide
  </li>
  <li>
   Health care and insurance benefits
  </li>
  <li>
   Locally competitive salary
  </li>
  <li>
   Locally relevant benefits as determined by the property.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Primary Location
  <br/>
  <br/>
 </strong>
 Oman-Muscat
 <br/>
 <br/>
 <strong>
  Job
  <br/>
  <br/>
 </strong>
 Jumeirah Job Group
 <br/>
 <br/>
 <strong>
  Organization
  <br/>
  <br/>
 </strong>
 Jumeirah Muscat Bay [JMBH]
 <br/>
 <br/>
 <strong>
  Job Posting
  <br/>
  <br/>
 </strong>
 Dec 3, 2025, 12:46:50 PM
</div>


Reservation Sales Agent - Reservation - Jumeirah Muscat Bay

Jumeirah Group

<div><div>Reservation Sales Agent - Reservation - Jumeirah Muscat Bay - (25000038)</div><div></div><div><p><b><br>
About Jumeirah</b></p><p>
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&amp;B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.</p><p><b>
About Jumeirah Muscat Bay</b></p><p>
Set in the secluded cove of Bandar Jissah, nestled between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to discover Muscat&rsquo;s breathtaking nature, with mountains meeting the sea at the resort&rsquo;s doorstep. The resort features 195 rooms and suites with spectacular ocean views, including ten opulent summerhouses and villas featuring private plunge pools and private beach access.</p><p>
Opened in 2022, the resort offers a diverse array of amenities, including a sprawling 1,200 square meter Talise Spa, a Pedi:Mani:Cure Studio by Bastien Gonzalez, a PADI and SSI certified dive centre, numerous leisure facilities and adventurous wellbeing experiences, plus several signature dining options and a kids club, providing ample opportunity to relax and recharge.</p><p><b>
About the Job:</b></p><p>
An opportunity has arisen for a Reservation Sales Agent - Reservation to join Jumeirah Muscat Bay. The main duties and responsibilities of this role are:</p><ul><li><p>
Respond to all emails within 24 hours, prioritizing current and upcoming bookings, while maintaining professional email and telephone etiquette at all times.</p></li><li><p>
Answer incoming calls within three rings using proper greetings and in compliance with IFH &amp; LQA standards, ensuring a professional guest experience.</p></li><li><p>
Collect, verify, and update complete guest details in Opera (repeat guest status, contact details, passport copies, flight information, preferences, and special occasions) and carefully review all correspondence for instructions and special requests, ensuring correct communication to all concerned departments.</p></li><li><p>
Ensure all reservations are guaranteed with payment before the cancellation deadline; actively follow up on no-shows and unresponsive guests, process cancellations when required, apply applicable no-show charges, and update the Manager on status.</p></li><li><p>
Communicate all last-minute changes (new bookings, cancellations, amendments) promptly; reconcile commissionable bookings on extranets when required, apply correct partner rates, ensure invoices match Opera records, protect guest and company data, and conduct quality checks on room rates to avoid errors or rebates.</p></li></ul></div><p></p><div><p><b><br>
About you</b><br>
The ideal candidate for this position will have the following experience and qualifications:</p><ul><li><p>
A High School Diploma is essential, while a Bachelor&rsquo;s Degree in Hotel Management or a related field is preferred.</p></li><li><p>
A minimum of 2&ndash;3 years of experience in a similar position within a luxury 5-star hospitality environment is desirable.</p></li><li><p>
The candidate must have intermediate proficiency in Microsoft Office applications. Strong problem-solving ability along with leadership and team management skills is required.</p></li><li><p>
The individual should also be creative, detail-oriented, and capable of managing projects effectively.</p></li></ul><p><b>
 </b><b>About the Benefits</b></p><p>
At Jumeirah, we are dedicated to fostering a workplace where all colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.</p><p><b>
Benefits include:</b></p><ul><li>
Access to Learning &amp; Development programmes and clear career pathways</li><li>
Opportunities for internal mobility within our global network</li><li>
Colleague discounts on food, beverage and hotel stays worldwide</li><li>
Health care and insurance benefits</li><li>
Locally competitive salary</li><li>
Locally relevant benefits as determined by the property.</li></ul><p></p><div><br>
</div></div><div>
Primary Location: Oman-Muscat</div><div>
Job: Jumeirah Job Group</div><div>
Organization: Jumeirah Muscat Bay [JMBH]</div><div>
Job Posting: Dec 3, 2025, 2:46:50 AM</div></div>

<div><div>Supervisor - Spa - Jumeirah Muscat Bay - (25000016)</div><div></div><div><p><b><br>
About Jumeirah</b></p><p>
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&amp;B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.</p><p><b>
About Jumeirah Muscat Bay</b></p><p>
Set in the secluded cove of Bandar Jissah, nestled between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to discover Muscat&rsquo;s breathtaking nature, with mountains meeting the sea at the resort&rsquo;s doorstep. The resort features 195 rooms and suites with spectacular ocean views, including ten opulent summerhouses and villas featuring private plunge pools and private beach access.</p><p>
Opened in 2022, the resort offers a diverse array of amenities, including a sprawling 1,200 square meter Talise Spa, a Pedi:Mani:Cure Studio by Bastien Gonzalez, a PADI and SSI certified dive centre, numerous leisure facilities and adventurous wellbeing experiences, plus several signature dining options and a kids club, providing ample opportunity to relax and recharge.</p><p><b>
About the Job:</b></p><p>
An opportunity has arisen for a Supervisor - Spa to join our Team in Jumeirah Muscat Bay. The main duties and responsibilities of this role:</p><ul><li><p>
Support the Spa Manager in overseeing daily Spa and Fitness operations, ensuring all guest areas, facilities, inventories, and back-of-house spaces meet Jumeirah and LQA standards, including daily operational checks and compliance documentation.</p></li><li><p>
Supervise Spa GSE, Spa Attendants, and Fitness teams by monitoring performance, conducting monthly KPI-based reviews, providing coaching and feedback, and managing discipline and guidance where required.</p></li><li><p>
Coordinate and deliver training for Spa and Fitness teams on products, services, and standards, working closely with vendors and designers to enhance product knowledge, service quality, and sales performance.</p></li><li><p>
Assist with payroll accuracy, prepare weekly schedules, and monitor daily attendance and absences, ensuring all processes comply with timelines and Jumeirah policies.</p></li><li><p>
Personally handle guest feedback and complaints to ensure timely resolution, while tracking quality scores (Medallia, LQA, TripAdvisor), developing action plans, and working with Spa leadership to identify service gaps and implement continuous improvements.</p></li></ul></div><div></div><div><p><br>
 <b>About you</b></p><p>
The ideal candidate for this position will have the following experience and qualifications:</p><ul><li><div><div><div><div><div><div><p>
Demonstrated strengths in problem-solving, creativity, attention to detail, and the ability to work proactively in a fast-paced environment.</p></div></div></div></div></div></div></li><li><p>
Intermediate proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.</p></li><li><p>
Strong leadership, team management, and project management skills with the ability to guide teams effectively.</p></li><li><p>
Three to five years of experience within luxury hospitality or luxury customer service environments.</p></li><li><div><div><div><div><div><div><p>
High School Diploma is essential; a Bachelor&rsquo;s Degree in Hospitality or a related field is desirable.</p><p></p><p><br>
 <b>About the Benefits</b></p></div></div></div></div></div></div></li></ul><p>
At Jumeirah, we are dedicated to fostering a workplace where all colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.</p><p>
Benefits include:</p><ul><li>
Access to Learning &amp; Development programmes and clear career pathways</li><li>
Opportunities for internal mobility within our global network</li><li>
Colleague discounts on food, beverage and hotel stays worldwide</li><li>
Health care and insurance benefits</li><li>
Locally competitive salary</li><li>
Locally relevant benefits as determined by the property.</li></ul><p></p><div><br>
</div></div><div>
Primary Location: Oman-Muscat</div><div>
Job: Jumeirah Job Group</div><div>
Organization: Jumeirah Muscat Bay [JMBH]</div><div>
Job Posting: Dec 15, 2025, 2:13:55 AM</div></div>

Supervisor - Spa - Jumeirah Muscat Bay

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Guest Service Centre Manager

Senior Guest Service Centre Manager

Manager - Front Office - Jumeirah Muscat Bay

Villa Host

Reservation Sales Agent - Reservation - Jumeirah Muscat Bay

Reservation Sales Agent - Reservation - Jumeirah Muscat Bay

Supervisor - Spa - Jumeirah Muscat Bay