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call centre agent (bahrainis with gds experience)

guest service executive arabic speaker

Hilton

<div>Guest Service Executive (Arabic Speaker)
A Guest Service Executive supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out. 
 
 
What will I be doing? 
As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:
<ul><li>Assign and instruct Guest Service Agents, Operators and Bell Attendants in details of work</li>
<li>Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel.</li>
<li>Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests</li>
<li>Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution</li>
<li>Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards</li>
<li>Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager</li>
<li>Respond promptly to guest requests for a supervisor or manager</li>
<li>Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place</li>
<li>Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel</li>
<li>Ensure our customers receive a fast, efficient and friendly check in and check out</li>
<li>Ensure all customers&rsquo; queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained</li>
<li>Preparation and co-ordination of group arrivals/departures.</li>
<li>Ensure a good performance oriented working environment within the department and motivate the staff</li>
<li>Participate regularly in training courses and put the skills learned there into practice</li>
<li>Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly</li>
<li>Have detailed knowledge of the fire, safety and evacuation procedures of the hotel</li>
<li>Have knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary</li>
</ul>What are we looking for? 
A Guest Service Executive serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts</li>
<li>Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error</li>
<li>Ability to listen effectively and comprehend the English language to understand and obtain instructions and information</li>
<li>Ability to see and hear in order to observe and detect signs of emergency situations</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Service Executive (Arabic Speaker)

Onyx By Rotana

We are currently seeking for passionate and dynamic guest focused Marketing professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.As a Marketing Executive you are responsible to assist the Marketing Team in the organization of events and seeking related sponsorship to cover all expenses while bringing revenue to the hotel, whereby your role will include key responsibilities such as:&bull;Assist in maintaining and implementing an effective filing and administrative system for all matters related to sponsorship and event organization&bull;Identify and maintain a general database of potential sponsors for all events and target specific ones related to each event separately&bull;Negotiate and handle with potential sponsors and ultimately close advantageous arrangements&bull;Socialize and meet with potential sponsors and clients&bull;Formulate all correspondence related to the sponsorship proposals, negotiations and others&bull;Assist in handling events with the concerned departments within the hotel to make sure that all branding for sponsors is as agreed in contracts&bull;Assist in maintaining an effective working relationship with all members of target media, electronic and print, local, national and international in order to encourage and maximize coverage of all events and promotions&bull;Host members of the media, strategic partners and top clients at property&rsquo;s functions / events&bull;Assist in the production of all promotional material, including gathering of supporting data and collateral material&bull;Take photographs of all internal functions, banquet and conference functions and VIP&rsquo;sSkillsEducation, Qualifications &amp; ExperiencesYou should be an advertising, marketing or communication graduate with preferable experiences in a similar field. You must be a computer literate with effective communication skills, verbal and written in English and preferable in Arabic as well.Knowledge &amp; CompetenciesThe ideal candidate will be a young, outgoing, vibrant and innovative individual. You will be able to work independently and promote at all times the brand image and market status, as well as maintain accurate documentations and accounts records on all clients assigned, while possessing following additional competencies:Understanding Hotel OperationsEffective CommunicationPlanning for BusinessSupervising PeopleUnderstanding DifferencesSupervising OperationsTeamworkAdaptabilityCustomer FocusDrive for ResultsJob Type: Full-time

Marketing Executive

Marriott International

<div>Additional Information 
Job Number25172575 
Job CategoryRooms &amp; Guest Services Operations 
LocationMarriott Executive Apartments Manama Bahrain, Building 864, Road 2414, Block 324, Al Fateh, Manama, Bahrain, Bahrain, 76151 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The world is a big place and Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home. In joining Marriott Executive Apartments, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Driver

Propel Consult

The Pastry Chef is responsible for leading the pastry and bakery section, ensuring the preparation and presentation of all desserts, pastries, and baked goods meet the luxury standards of Royal Saray Resort. The role requires creativity, precision, and strong leadership to maintain consistency, drive innovation, and deliver an exceptional guest experience.Key Responsibilities:<ul><li>Supervise all pastry and bakery operations, ensuring high-quality production and presentation in all outlets and events.</li><li>Create and develop innovative dessert menus and seasonal specialties in collaboration with the Executive Chef.</li><li>Ensure all pastry and bakery items are prepared according to standard recipes and portion controls.</li><li>Train, mentor, and guide the pastry team to uphold the resort&rsquo;s standards and maintain a positive, efficient work environment.</li><li>Monitor inventory, control food costs, and minimize wastage through proper planning and portion management.</li><li>Oversee daily mise-en-place and ensure readiness for service at all times.</li><li>Maintain strict hygiene, cleanliness, and food safety standards as per HACCP and resort policies.</li><li>Support the culinary team in ensuring smooth kitchen operations and timely service delivery.</li><li>Maintain clear communication with other kitchen sections and service teams to ensure a seamless guest experience.</li></ul>Requirements:<ul><li>Diploma or Degree in Pastry Arts, Culinary Arts, or equivalent qualification.</li><li>Minimum 3&ndash;5 years of experience in a similar role within a 5-star luxury hotel or resort environment.</li><li>Excellent knowledge of pastry, bakery, chocolate, and sugar work.</li><li>Strong leadership, communication, and organizational skills.</li><li>High level of creativity and attention to detail in presentation and taste.</li><li>Proven ability to work under pressure while maintaining high standards.</li><li>Good understanding of food cost control and kitchen administration.</li></ul>Job Types: Full-time, PermanentPay: Up to BD800.000 per month

Pastry Chef

Hydur

We are looking for a motivated and experienced Bahraini Arabic Speaking Call Centre Executive with a background in the travel field and hands-on experience in Global Distribution Systems (GDS).Key Responsibilities:<ul><li>Handle inbound and outbound customer calls..</li><li>Provide accurate information, quotations, and itinerary options using GDS platforms.</li><li>Manage reservations, ticket issuance, cancellations, and re-bookings efficiently.</li><li>Support clients with post-booking services, amendments, refunds, and travel documentation.</li><li>Coordinate with airlines, hotels, and internal departments to ensure smooth service delivery.</li><li>Update and maintain client records and booking information in the CRM system.</li><li>Promote company products and services, including travel insurance and holiday packages.</li></ul>Requirements:<ul><li>Proven experience in a travel agency or call centre environment.</li><li>Proficient in at least one GDS system.</li><li>Excellent communication skills in both Arabic and English (written and spoken).</li><li>Strong customer service orientation and attention to detail.</li><li>Ability to multitask and handle high call volumes efficiently.</li></ul>Preferred Qualifications:<ul><li>Diploma or degree in Travel &amp; Tourism Management or related field.</li><li>Previous experience in a Bahrain-based travel agency or airline call centre.</li><li>Familiarity with BSP, IATA, or corporate travel accounts handling.</li></ul>Job Type: Full-time

Call Centre Agent (Bahrainis with GDS experience)

Raffles

<div>Company Description 
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as &quot;The Palace of the Secret Garden.&quot; With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations. 
Job Description 
1. Ensure correct uniform standards are followed at all times.
2. Ensure the guests of the outlet experience an enjoyable, expertly served beverage/dining experience by following the outlet sequence of service.
3. Maintain a thorough knowledge of the restaurant menu &amp; daily specials at all times
4. To be familiar with the beverage service including stemware used and appropriates garnishes.
5. Anticipate and service of guests' requirements at all times
6. Prepare the outlet ready for service according to the outlet standard operating procedure or as per the specific manager&rsquo;s instructions
7. Ensure service stations are constantly cleared &amp; re-stocked during service
9. Present menus and explanations for all menu items as well as specials of the day.
10. Ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.
11. To report all accidents or guest complaint immediately to a manager.
12. Ensure expiration dates or perishable items are checked on a daily basis &amp; stored in accordance to HACCP standards
13. To respond properly in any hotel emergency or safety situation.
14. To breakdown any buffets, displays or side stations when needed
15. Attend all necessary briefings &amp; training sessions as instructed by the Operations Manager, Food and Beverage
16. Handle cash and credit card procedures according to the guidelines of the accounting department
17. Identify potential problems and ask for assistance before breakdown occurs
18. Perform any duties and special projects as requested by management whether in your own department or any other department in the resort. 
Qualifications 
<ul><li>
Have completed secondary school education</li><li>
Exceptional communication and interpersonal skills.</li><li>
Hospitality related Degree or Diploma</li><li>
Minimum of 1-2 years&rsquo; experience as a waiter/waitress in a five star hotel</li><li>
Willingness to work during peak hours, including nights, weekends, and holidays.</li><li>
Advanced levels of Business English</li><li>
Proficiency in a second language such as Arabic, Russian</li><li>
Excellent food &amp; beverage knowledge</li><li>
The ability to work well under pressure</li><li>
Excellent attention to detail</li></ul> 

Additional Information 
Opportunity to join the first Raffles in Bahrain<ul><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities.</li></ul></div>

Bartender - Ninive Restaurant

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Ensure correct uniform standards are followed at all times.
 </li>
 <li>
 Ensure the guests of the outlet experience an enjoyable, expertly served beverage/dining experience by following the outlet sequence of service.
 </li>
 <li>
 Maintain a thorough knowledge of the restaurant menu &amp; daily specials at all times
 </li>
 <li>
 To be familiar with the beverage service including stemware used and appropriates garnishes.
 </li>
 <li>
 Anticipate and service of guests' requirements at all times
 </li>
 <li>
 Prepare the outlet ready for service according to the outlet standard operating procedure or as per the specific manager&rsquo;s instructions
 </li>
 <li>
 Ensure service stations are constantly cleared &amp; re-stocked during service
 </li>
 <li>
 Serve and clear food and beverage items in an unobtrusive and professional manner
 </li>
 <li>
 Present menus and explanations for all menu items as well as specials of the day.
 </li>
 <li>
 Ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.
 </li>
 <li>
 To report all accidents or guest complaint immediately to a manager.
 </li>
 <li>
 Ensure expiration dates or perishable items are checked on a daily basis &amp; stored in accordance to HACCP standards
 </li>
 <li>
 To respond properly in any hotel emergency or safety situation.
 </li>
 <li>
 To breakdown any buffets, displays or side stations when needed
 </li>
 <li>
 Attend all necessary briefings &amp; training sessions as instructed by the Operations Manager, Food and Beverage
 </li>
 <li>
 Handle cash and credit card procedures according to the guidelines of the accounting department
 </li>
 <li>
 Identify potential problems and ask for assistance before breakdown occurs
 </li>
 <li>
 Perform any duties and special projects as requested by management whether in your own department or any other department in the resort.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Have completed secondary school education
 </li>
 <li>
 Exceptional communication and interpersonal skills.
 </li>
 <li>
 Hospitality related Degree or Diploma
 </li>
 <li>
 Minimum of 1-2 years&rsquo; experience as a waiter/waitress in a five star hotel
 </li>
 <li>
 Willingness to work during peak hours, including nights, weekends, and holidays.
 </li>
 <li>
 Advanced levels of Business English
 </li>
 <li>
 Proficiency in a second language such as, Arabic.
 </li>
 <li>
 Excellent food &amp; beverage knowledge
 </li>
 <li>
 The ability to work well under pressure
 </li>
 <li>
 Excellent attention to detail
 </li>
 <li>
 Previous experience in Middle east
 </li>
 <li>
 Experienced in Fire &amp; Life safety systems.
 
 
 </li>
 </ul>
 Additional Information
 
 
 Opportunity to join the first Raffles in Bahrain
 
 
 <ul>
 <li>
 Employee benefit card offering discounted rates in Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities.
 </li>
 </ul>
</div>

Waiter / Waitress

Explore 260+ Guest service executive arabic speaker in Charge Campboss Jobs In Manama Bahrain this November. Find roles across top companies and apply now to boost your career.