Call Centre Agent (Bahrainis with GDS experience)

We are looking for a motivated and experienced Bahraini Arabic Speaking Call Centre Executive with a background in the travel field and hands-on experience in Global Distribution Systems (GDS).

Key Responsibilities:

• Handle inbound and outbound customer calls..
• Provide accurate information, quotations, and itinerary options using GDS platforms.
• Manage reservations, ticket issuance, cancellations, and re-bookings efficiently.
• Support clients with post-booking services, amendments, refunds, and travel documentation.
• Coordinate with airlines, hotels, and internal departments to ensure smooth service delivery.
• Update and maintain client records and booking information in the CRM system.
• Promote company products and services, including travel insurance and holiday packages.

Requirements:

• Proven experience in a travel agency or call centre environment.
• Proficient in at least one GDS system.
• Excellent communication skills in both Arabic and English (written and spoken).
• Strong customer service orientation and attention to detail.
• Ability to multitask and handle high call volumes efficiently.

Preferred Qualifications:

• Diploma or degree in Travel & Tourism Management or related field.
• Previous experience in a Bahrain-based travel agency or airline call centre.
• Familiarity with BSP, IATA, or corporate travel accounts handling.

Job Type: Full-time