Reservation Officers

handles customer inquiries, books flights, hotels, and other travel arrangements, and provides information to ensure a smooth travel experience. Key responsibilities include managing reservations via phone, email, and online platforms; processing bookings, modifications, and cancellations; and using a reservation system to maintain accurate records. The role also involves upselling services, resolving customer issues, and staying informed about travel trends and promotions. Key responsibilities

• Customer service: Answer phones and emails, assist with travel inquiries, and provide information on services, availability, and pricing.
• Booking and management: Process new bookings, modifications, and cancellations for flights, hotels, car rentals, and other travel services.
• Record keeping: Accurately record customer information and maintain up-to-date records in the reservation system.
• Sales and promotions: Advise customers on promotions and upgrades, and cross-sell additional services.
• Problem-solving: Resolve customer issues and complaints promptly.
• Administrative tasks: Coordinate with other departments, process payments and refunds, and generate reservation reports.
• Knowledge maintenance: Stay informed on current travel trends, pricing, and special offers.

Essential skills

• Strong verbal and written communication skills.
• Excellent customer service and telephone manner.
• Proficiency with computer applications and reservation systems.
• Attention to detail and accuracy.
• Ability to work efficiently under pressure and multi-task.
• Sales and upselling skills.
• An understanding of the travel industry is often preferred.

Job Type: Full-time

Pay: BD250.000 - BD350.000 per month