guest experience expert

assistant guest relations manager - front office - jumeirah gulf of bahrain Jobs in Manama

assistant guest relations manager - front office - jumeirah gulf of bahrain

front desk receptionist

guest arrival expert

guest arrival expert (concierge) Jobs in Manama

guest arrival expert (concierge)

guest services agent

Swissbel

Swiss-Belhotel Seef is seeking a dynamic and service-oriented Front Office Agent to join our team. If you have a passion for hospitality and guest service excellence, we invite you to apply!Key Responsibilities<ul><li>Greet and register guests with courtesy and professionalism</li><li>Fluent in English; fluency in Arabic is an advantage</li><li>Handle check-ins, check-outs, and guest folios in line with hotel procedures</li><li>Manage room inventory and coordinate with Housekeeping for efficient room allocation</li><li>Resolve guest queries and disputes with promptness and professionalism</li><li>Promote SBEC membership and assist with enrolment and benefits</li><li>Ensure compliance with hotel policies, safety, and fire regulations</li><li>Support site inspections, inventory tasks, and other assignments as directed</li></ul>Qualifications &amp; Experience<ul><li>Diploma or Degree in Hotel Management is an advantage</li><li>Minimum 1 year experience in a similar role OR 2+ years in customer service</li><li>Strong interpersonal, communication, and sales skills</li><li>Proficient in Microsoft Office and Property Management Systems (PMS)</li><li>Knowledge of basic accounting.</li><li>High attention to detail and ability to multitask under pressure</li></ul>What We Offer<ul><li>Competitive salary and benefits</li><li>Professional development and training opportunities</li><li>A vibrant, multicultural work environment</li></ul>Job Type: Full-time

Guest Service Agent/Front Desk

AirAsia

<div>
 
 
 OVERVIEW:
 
 
 
 
 
 <ul>
 <li>
 Location: Bahrain International Airport / London Gatwick Airport / Lahore Allama Iqbal International Airport
 </li>
 <li>
 Department: Guest Services Officer
 </li>
 <li>
 Entity: AirAsia X Berhad
 </li>
 <li>
 Status (Full time/part time/contract): Full Time
 </li>
 </ul>
 
 
 
 
 
 YOUR ROLE AS A :
 
 
 
 
 
 
 AirAsia X is seeking a dynamic and service-oriented Guest Services Officer to be part of the best airline team in the sky!
 
 
 This position reports to the Station Manager. The Guest Services Officer shall maintain the highest level of safety, security, and service standards for all ground operations.
 
 
 
 
 
 
 YOUR RESPONSIBILITIES
 
 
 
 
 
 
 This position reports to the Station Manager. The Guest Service Officer shall also maintain the highest level of safety, security, and service standards for ground operations.
 
 
 
 
 
 
 YOUR DUTIES
 
 
 
 
 
 
 To ensure the smooth daily operations by Guest Services at Check-in Counter, Gate Management, and Arrival Hall, including preparation of daily operations reports.
 
 
 To ensure that staff are properly planned before the start of operations by:
 
 
 
 
 <ul>
 <li>
 Updating staff on any information
 </li>
 <li>
 Conducting briefing and de-briefing
 </li>
 <li>
 Assigning staff to their designated areas
 </li>
 <li>
 Ensuring all required tools are sufficient and in order
 </li>
 <li>
 To ensure the check-in counter opens 4 hours before departure time.
 </li>
 <li>
 To ensure all systems are running prior to counter opening (i.e. conveyor, BHS, tubs, and FIDS).
 </li>
 <li>
 To monitor staff movement and discipline and report to superior for further action when required.
 </li>
 <li>
 To react promptly to any delay and inform the Supervisor on duty to take necessary action.
 </li>
 <li>
 To ensure all SOPs are implemented in accordance with GOM.
 </li>
 <li>
 To comply with Airline Standards, Safety Performance, applicable laws, and procedures in all locations where operations are conducted.
 </li>
 </ul>
 
 
 
 
 
 YOUR TRAITS
 
 
 
 
 
 <ul>
 <li>
 Possess personal traits of being friendly, mature, humble, honest, and meticulous.
 </li>
 <li>
 A self-starter and able to perform under pressure in a challenging environment.
 </li>
 <li>
 Proficient in oral and written English and Bahasa Malaysia, or local language where staff is located.
 </li>
 <li>
 Ability to maintain high confidentiality, tactful and discreet when dealing with people.
 </li>
 <li>
 Possess good interpersonal and communication skills.
 </li>
 <li>
 Able to work on shifts.
 </li>
 </ul>
 
 
 
 
 
 WHERE YOU&rsquo;LL GO:
 
 
 
 
 
 
 Dispatcher to captain, ramp agent to data analyst, brand executive to CEO &ndash; these are some Dare To Dream stories of our Allstars.
 
 
 
 
 
 
 WHAT YOU&rsquo;LL ENJOY :
 
 
 
 
 
 
 Physical Wellbeing: Key medical and insurance benefits, maternity expenses, flexible work arrangement, and health and fitness amenities.
 
 
 Emotional Wellbeing: Paid time off, wellness programmes, and childcare amenities.
 
 
 Financial Wellbeing: Resources relating to financial, personal skills and career growth programmes.
 
 
 Allstars Specials: Free flights, unlimited discounted flights, and exclusive discounts with partners.
 
 
 A unique Allstar culture like no other
 
 
 
 
 
 
 OUR HIRING PROCESS :
 
 
 
 
 
 
 Application received
 
 
 Candidate screeningInterview(s) and assessment(s)
 
 
 Background check and/or other assessments
 
 
 Offer and negotiation
 
 
 
 
 
 
 GET TO KNOW US :
 
 
 
 
 
 
 Our story begins in 2001 with a dream, two planes and a 40 million ringgit debt. You&rsquo;ll know us as the &lsquo;Now Everyone Can Fly&rsquo; airline (if you don&rsquo;t, we&rsquo;re definitely older than you).
 
 
 Today, we&rsquo;re more than just an airline. We&rsquo;re Capital A - a world-class brand that wears many hats. Our mission is to connect people and transform lives in Asean.
 
 
 Above all, we&rsquo;re Allstars. We believe in the unbelievable and we dare to dream. We also believe in celebrating all individuals. So no matter your culture and background or if you prefer aisle seat to window seat, we&rsquo;re excited to have you onboard.
 
 
 
 
 
 
 Search Firm RepresentativesWe do not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any of our employees without a valid written search agreement in place will be deemed as our sole property. No fee will be paid when a candidate is hired by us as a result of an agency referral when there is no pre-existing agreement in place.
 
 
</div>

Guest Services Officer (Bahrain International Airport / London Gatwick Airport / Lahore Allama Iqbal International Airport)

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25185447
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Residence Inn by Marriott Manama Juffair, Building 894, Road 2414, Block 324, Al Fateh, Manama, Bahrain, Bahrain, 76151VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Service Agent (Guest Experience Expert)

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25191526
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
 
 
 Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: At least 1 year of related work experience.
 
 
 Supervisory Experience: At least 1 year of supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 
 
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
 
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
 
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
</div>

Front Office Supervisor

<div>Additional Information 
Job Number25191360 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
<div><div><div><div><div><div>Description for Internal Candidates</div> 
<div></div>
</div> 
</div></div></div><div><div><div><div><div>JOB SUMMARY
To directly supervise the cleanliness of the marina area, including members&rsquo; boats and hotel-owned equipment. During peak times of the week, the Marina Harbor Experience Agent will ensure that all members using the pontoon facility are attended to and will assist with mooring boats as they return. As the Marina Harbor Experience Agent, it is their responsibility to uphold high service standards throughout the marina. This role also includes coordinating and supplying all boat trips with required amenities such as fruits, beverages, and equipment. The agent will carry out minor repair and maintenance tasks on the dock and within the marina, including painting, cleaning, and garbage removal from the pontoon area. Marina Harbor Experience Agent will be responsible for tractor driving and boat launching and refilling the boats with proper tracking. The Marina Harbor Experience Agent will be required to work day and night shifts according to operational needs.</div> 
<div>RESPONSIBILITIES
The primary responsibilities of the role include: 

</div> 
<div><ul><li>Perform all tasks as detailed in daily task list</li>
<li>Ensure that marina and equipment is clean on a daily basis according to The Ritz-Carlton Brand Standards</li>
<li>Ensure that members boats are washed down after every use and cleaned once per week, as per boat owner contract</li>
<li>Note and follow up on guest preferences and special requests</li>
<li>Ensure that marina and water sports centre and its equipment, which also includes tractors, compressor etc are left in a clean condition at the end of each day</li>
<li>All breakages and maintenance issues are reported in the marina log book each day, reported to Beach Club Manager and followed up with until resolved.</li>
<li>Maintain pontoons with daily cleaning, repainting when necessary.</li>
<li>Refuel members boats when requested and calculate payment</li>
<li>Ensure that The Ritz-Carlton boat is always fueled and in a clean state for boat tours and trips</li>
<li>Ensure that the Ski Boat is always fueled and clean for ski trips</li>
<li>Ensure that any other boat owned by The Ritz-Carlton is Fueled and Clean ready for operation each day and at all times during the day</li>
<li>Ensure marina workshop is always tidy and keep a correct inventory of all equipment</li>
<li>Ensure that all boats in marina pontoon are secured</li>
<li>Ensure that marina pontoon is always clean and tidy, that all hose pipe is neatly on service pedestals, all service pedestals are clean, fire boxes are cleaned box on inside and outside.</li>
<li>Ensure the tractor is fully maintained and carefully driven inside the premises.</li>
<li>Ensure all the fuel transaction made according to the company policy.</li>
<li>Ensure wet reconciliation report is up to date monthly.</li></ul> 
Water Sports
<ul><li>Handle requests for water sport hire and ensure safety standards are implemented</li>
<li>Take payment and give receipts for all hired equipment</li>
<li>Ensure that The Ritz-Carlton Water sport equipment, which includes the tour boat, is always clean and ready for guests.</li>
<li>All breakages and maintenance issues are reported in the marina log book each day and followed up with until resolved.</li></ul> 

Communication
<ul><li>Ensure that all relevant information is provided to guests and colleagues</li>
<li>Ensure that all communication with guests and colleagues is complete, accurate, engaging and positive.</li>
<li>Maintain confidentiality of all guest information</li>
<li>Attend daily line-ups and communicate all challenges and successes with the rest of the team</li>
<li>Promptly, accurately and consistently report all guest incidents and how they were solved</li>
<li>Attend designated meetings</li>
<li>Act as the point of contact for other departments during the shift for all marina and water sport related issues</li>
<li>Ensure and emphasize prompt solutions and reporting of any guest incidents during the shift. Ensure the that the challenge is escalated to Manager if need be and ensure that all such incidents are discussed in the next line-up and in departmental meeting</li></ul> 
Other
<ul><li>Assist other Sports Club areas as and when needed</li>
<li>Assist with other recreational activities as and when required</li>
<li>Perform all tasks as detailed in daily task list</li>
<li>Maintain cleanliness and tidiness of work area of all times</li>
<li>Participate in related project teams</li></ul> 
</div> 
PROFILE
Experience
<ul><li>Must have a minimum of 2 years Recreation experience and 3 years in a leadership role.</li></ul> 
Education
<ul><li>High School Graduate
<ul><li>Basic First Aid certificate</li></ul></li> 
</ul>Required Skills
<ul><li>Ability to clearly communicate with proper grammar in English to the guests&rsquo; understanding.</li>
<li>Ability to provide legible communication.</li>
<li>2-Years experience in leadership role</li>
<li>1-Year of experience in hotel industry.</li>
<li>Hold a current certification in CPR.</li>
<li>Bahrain Driver&rsquo;s License (heavy vehicle)
<ul><li>Ability to maintain hotel&rsquo;s standards, policies and procedures</li>
<li>Tractor driver</li>
<li>Good command of English language &ndash; spoken</li></ul></li> 
</ul>#LI-NS1</div> 
<div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 
</div>
</div></div></div></div><div><div><div>Same Posting Description for Internal and External Candidates
</div></div></div>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div> 
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div> 
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Marina Harbour Experience Agent

VAM SYSTEMS

<div>Job Description 
VAM Systems is currently looking for IT Helpdesk Agent for our Bahrain operations with the following skillsets &amp; terms and conditions:
Required experience: 4 years
Skills<ul><li>
Helpdesk agent with Helpdesk and customer services experience of more than 4 years of experience in Health care sector</li><li>
24/7 Support</li><li>
Support more than 9000 Employee</li><li>
Proficient in both written and spoken Arabic &amp; English language</li><li>
Effective communication skills</li><li>
Problem-solving and critical thinking</li><li>
Dealing with difficult customers</li><li>
IT knowledge of computer hardware and software</li><li>
Documentation and Knowledge Base.</li><li>
Creating and maintaining a knowledge base.</li><li>
Generating and maintaining KPI Reports for Helpdesk tickets</li></ul>
Skills &amp; Qualifications<ul><li>
ITIL Foundation</li><li>
Health Care system experience</li><li>
Customer Service certificate</li><li>
Communication Skills</li><li>
Reporting skills</li></ul>
Terms and conditions
Joining time frame: (15 - 30 days)</div>

IT Helpdesk

Explore 319+ Guest services agent in Manama this December. Find roles across top companies and apply now to boost your career.

319 guest services agent jobs IN Manama

Guest Service Agent/Front Desk

Guest Services Officer (Bahrain International Airport / London Gatwick Airport / Lahore Allama Iqbal International Airport)

Guest Services Officer (Bahrain International Airport / London Gatwick Airport / Lahore Allama Iqbal International Airport)

Guest Service Agent (Guest Experience Expert)

Front Office Supervisor

Marina Harbour Experience Agent

IT Helpdesk