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guest services executive (front desk) - conrad abu dhabi etihad towers

guest services executive front desk conrad abu dhabi etihad towers

Hilton Worldwide, Inc.

Overview Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers (Job Number HOT0BZP2)Work Location: Conrad Abu Dhabi Etihad Towers, Etihad Towers West Corniche, Abu DhabiA Guest Services Executive provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. Responsibilities <ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li><li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li><li>Demonstrate a high level of customer service at all times</li><li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li><li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li><li>Comply with hotel security, fire regulations and all health and safety legislation</li><li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>Follow company brand standards</li><li>Assist other departments, as necessary</li></ul> Qualifications <ul><li>Previous experience in a customer-focused industry</li><li>Completed high school certificate or equivalent</li><li>Positive attitude and good communication skills</li><li>Commitment to delivering a high level of customer service</li><li>Ability to work on your own and as part of a team</li><li>Competent level of IT proficiency</li><li>Previous experience in cash handling</li></ul> What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Job Guest Services, Operations, and Front Office

Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers

Hilton

What are we looking forReceptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:<ul><li>Previous experience in a customer-focused industry</li><li>Completed high school certificate or equivalent</li><li>Positive attitude and good communication skills</li><li>Commitment to delivering a high level of customer service</li><li>Excellent grooming standards</li><li>Ability to work on your own and as part of a team</li><li>Competent level of IT proficiency</li></ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>Previous experience in cash handling</li></ul>What will it be like to work for HiltonHilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!A Guest Services Executive provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits as required.What will I be doingAs Guest Services Executive you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits as required. A Receptionist contributes to the first impressions of our Guests and therefore must perform the following tasks to the highest standards:<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>Ensure an efficient reception experience for Guests including check in/out and complete audit procedures as required</li><li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and or other departments</li><li>Demonstrate a high level of customer service at all times</li><li>Attend appropriate training courses when required and assist with the Night Teams training and development efforts</li><li>Demonstrate a knowledge of hotel room categories room rates packages promotions and other general product knowledge necessary to perform daily duties</li><li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>Use the correct procedures regarding the acceptance of foreign currencies credit cards and cash in accordance with the hotel credit policy</li><li>Comply with hotel security fire regulations and all health and safety legislation</li><li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>Follow company brand standards</li><li>Assist other departments as necessary</li></ul>EOE/AA/Disabled/Veterans

United Al Saqer Heavy Equipment LLC

Get AI-powered advice on this job and more exclusive features.Job Description We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars. Main objectives of the role <ul><li>Ensure premium service consulting tailored to the individual needs of each customer.</li><li>Boost sales through selling Aftersales products and services.</li><li>Loyalise customers and ensure customer satisfaction at any time. </li></ul>Tasks <ul><li>Performs service consulting by consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.</li><li>Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.</li><li>Maintaining positive customer relationships to ensure repeat business.</li><li>Ensuring all details on services rendered and costs are related to customers and processing their payments.</li><li>Liaising with service technicians about parts ordering and ensuring parts are available when needed. </li></ul>Interfaces <ul><li>Aftersales manager, Sales advisor, Workshop manager, Service assistant, Technicians, Team Leaders, Reception manager, Parts advisor. </li></ul>Job requirements To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry. To succeed in this role, you should have the following skills and experience: <ul><li>A bachelor's degree in mechanical engineering or automotive related field</li><li>Professional service advisor experience of an automotive dealership</li><li>Strong industry knowledge and experience of automotive luxury brands (McLaren, Ferrari, Maserati, Lamborghini, Bugatti, etc.)</li><li>Proficiency with industry-specific software.</li><li>Excellent customer service, interpersonal, and communication skills.</li><li>Strong organizational, decision making, and problem-solving skills.</li><li>The ability to communicate with mechanics, customers, and management.</li><li>UAE driving license</li></ul></ul> Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li><li> Industries Motor Vehicle Manufacturing</li></ul>Referrals increase your chances of interviewing at United Al Saqer Heavy Equipment LLC by 2xAbu Dhabi Emirate, United Arab Emirates 3 days ago Customer Service Advisor - Arabic speaker (Abu Dhabi) Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 hours ago Customer Service Advisor - Abudhabi- Medical background ( Arabic/ English Speaker) Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 days ago Officer- Customer Service (Emiratized Role) Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 months ago Guest Relations Executive (Emiratis Only) - Conrad Abu Dhabi Etihad Towers Customer Service Advisor ( Bilingual- English / Arabic ) Part time On Site -Abu Dhabi Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 months ago Customer Service Advisor ( Bilingual- English / Arabic ) Part time On Site -Abu Dhabi Abu Dhabi Emirate, United Arab Emirates 6 hours agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 months agoAbu Dhabi Emirate, United Arab Emirates 3 weeks agoAbu Dhabi Emirate, United Arab Emirates 3 weeks agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Service Advisor

Archer

Join or sign in to find your next job Join to apply for the Office Manager, UAE role at ArcherJoin to apply for the Office Manager, UAE role at ArcherArcher is an aerospace company based in San Jose, California building an all-electric vertical takeoff and landing aircraft with a mission to advance the benefits of sustainable air mobility. We are designing, manufacturing, and operating an all-electric aircraft that can carry four passengers while producing minimal noise. Our sights are set high and our problems are hard, and we believe that diversity in the workplace is what makes us smarter, drives better insights, and will ultimately lift us all to success. We are dedicated to cultivating an equitable and inclusive environment that embraces our differences, and supports and celebrates all of our team members. What you'll do: <ul><li>Oversee day-to-day office operations and serve as the UAE team's go-to for coordination and logistics.</li><li>Support local marketing campaigns, event execution, and stakeholder engagement in the UAE.</li><li>Manage vendor relationships, office procurement, and administrative functions.</li><li>Assist with hiring coordination, onboarding processes, and scheduling.</li><li>Prepare presentation decks, briefing documents, and team reports.</li><li>Track and follow up on key project deliverables across teams. </li></ul>What you need: <ul><li>Experience in business operations, administration, or project coordination</li><li>Highly organized and resourceful with strong attention to detail</li><li>Excellent communication and problem-solving skills</li><li>Able to handle multiple projects and stakeholders in a fast-paced environment</li><li>Fluency in English and Arabic required</li><li>Based in UAE with ability to support activities across Abu Dhabi and Dubai </li></ul>Bonus Qualifications: <ul><li>Experience in mobility, aviation, or transport sectors</li><li>Comfortable using productivity and project tracking tools</li><li>Early career experience in management consulting or investment banking </li></ul>Archer is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities, and those with sincerely held religious beliefs. Applicants who may require reasonable accommodation for any part of the application or hiring process should provide their name and contact information to Archer's People Team at . Reasonable accommodations will be determined on a case-by-case basis. Information collected and processed as part of any job applications you choose to submit is subject to Archer's Candidate Privacy Policy. Archer is unable to provide work visa sponsorship for this position at the present time. Archer is proud to be an Equal Opportunity employer committed to diversity and inclusivity in the workplace. All aspects of employment are decided on the basis of merit, qualifications, and business needs. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, national origin, disability status, protected veteran status, gender identity or any other characteristic protected by federal, state or local laws. Archer Aviation does not engage with external recruiting agencies/individual recruiters with whom it does not have a prior written agreement. Archer reserves the right to make use of any unsolicited resumes that it receives and bears no responsibility for payment of any fees asserted from the use of unsolicited resumes. If you are a recruiting agency or individual recruiter wishing to do business with Archer, please reach out to . All employment processes are managed by the Archer People Team. Seniority level <ul><li> Seniority level Mid-Senior level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Administrative</li><li> Industries Airlines and Aviation</li></ul>Referrals increase your chances of interviewing at Archer by 2x Sign in to set job alerts for "Office Manager" roles. 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Experts add insights directly into each article, started with the help of AI.

Office Manager, UAE

Mandarin Oriental Hotel Group

<div>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Club Lounge Executive to join our Club Lounge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Rooms Division department, The Club Lounge Executive is responsible to meet and exceed guest expectations by providing efficient and courteous Front Desk services and courteous Club Lounge service in accordance with Legendary Quality Experiences. The Club Lounge Executive reports to the Club Lounge Manager.

As Club Lounge Executive, you will be responsible for the following duties:
<ul><li>Greet guests warmly, escort them promptly to their rooms, and provide courteous assistance throughout their stay.</li>
<li>Perform efficient and professional check-in and check-out procedures.</li>
<li>Respond to guest inquiries and requests promptly, accurately, and courteously, ensuring all needs are followed up and completed.</li>
<li>Coordinate and arrange guest service requirements by working closely with Concierge, Housekeeping, Telecommunication, Reservations, Room Service, and other departments.</li>
<li>Assist guests in all areas of the hotel and ensure timely delivery of requested items and services.</li>
<li>Handle guests&rsquo; incoming and outgoing correspondence, including messages, mail, and facsimiles.</li>
<li>Address guest preferences and special requirements using information from guest history profiles.</li>
<li>Protect guest privacy and maintain strict confidentiality of all guest information.</li>
<li>Maintain full knowledge of hotel services, facilities, operating hours, restaurant concepts, menus, dress codes, room types, amenities, layouts, and locations.</li>
<li>Stay updated on daily arrivals and departures, as well as local events, attractions, and holiday schedules.</li>
<li>Promote and upsell hotel services, facilities, and outlets when appropriate.</li>
<li>Demonstrate teamwork by cooperating and assisting colleagues and departments to ensure delivery of exceptional service.</li>
<li>Work closely with the Concierge team to support the delivery of personalized Emirates Palace Mandarin Oriental, Abu Dhabi service standards.</li>
<li>Maintain cleanliness and proper functioning of departmental equipment and supplies.</li>
<li>Handle the cash drawer in accordance with the MOHG Controller&rsquo;s Manual and verify cash float amounts at the beginning and end of each shift.</li>
<li>Communicate clearly with the Accounts Department and maintain sufficient knowledge of accounting procedures to support guest and management requests for historical data.</li>
<li>Analyse and resolve guest issues using good judgment, while remaining calm, courteous, and professional.</li>
<li>Maintain a confident, professional image and ensure all interactions reflect the hotel&rsquo;s service standards.</li>
<li>Perform any additional reasonable duties assigned by the Club Lounge Manager.</li>
</ul>
As a Club Lounge Executive, we expect from you:
<ul>
<li>Previous experience in the same role in a luxury hotel is required, resort experience is a plus</li>
<li>Certification or Diploma in Hospitality Management is preferred</li>
<li>Strong and Excellent interpersonal and communication skills with a focus on delivering personalized guest service</li>
<li>Fluency in English required; additional languages is an advantage</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Club Lounge Executive

Etihad

<div>
 Synopsis
 
 
 
 
 Provide leadership and subject matter expertise within the Premium Contact Centre, ensuring the highest service delivery standards to Etihad&rsquo;s Premium customers. Support in daily operations, quality monitoring, and training of Premium Guest Relations Agents to uphold Etihad&rsquo;s premium brand promise and customer satisfaction goals.
 
 
 Accountabilities
 
 
 
 
 <ul>
 <li>
 Act as the first escalation point for complex or high-value customer cases requiring special handling or policy exceptions.
 </li>
 <li>
 Support and coach Premium Guest Relations Agents on call quality, tone, and service consistency aligned with Etihad&rsquo;s premium standards.
 </li>
 <li>
 Oversee queue performance and assist in managing service levels, call handling times, and adherence.
 </li>
 <li>
 Handle priority calls, VIP guests, and urgent situations with professionalism and discretion.
 </li>
 <li>
 Coordinate with key internal stakeholders such as Concierge, Chauffeur, and Airport Services teams to ensure end-to-end premium service continuity.
 </li>
 <li>
 Monitor and analyse daily performance reports, highlight trends, and recommend corrective actions.
 </li>
 <li>
 Support onboarding and ongoing training, sharing best practices and updates on policies, fares, and premium products.
 </li>
 <li>
 Maintain data accuracy in all systems and ensure compliance with security, data protection, and quality standards.
 </li>
 <li>
 Contribute to process improvements, scripting updates, and new initiatives that enhance the Premium Contact Centre experience.
 </li>
 <li>
 Stand in for the Supervisor when required to maintain operational continuity.
 
 
 </li>
 </ul>
 Education &amp; Experience
 
 
 
 
 <ul>
 <li>
 Minimum High School certification or anything above
 </li>
 <li>
 Previous contact centre work experience required.
 
 
 </li>
 </ul>
 
 About Etihad Airways
 
 
 
 Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world&rsquo;s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad&rsquo;s codeshare partners, Etihad&rsquo;s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad&rsquo;s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!
 
 
 To learn more, visit etihad.com
 
 
 
 Recruitment Fraud Alert
 
 
 
 Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
</div>

Premium Guest Relations Team Lead

<div>
 
 Description
 
 
 
 
 
 
 Make the world your home.
 
 
 
 It&rsquo;s an extraordinary time to join Etihad. In 2025 alone we&rsquo;ve carried over 10 million guests, announced 30+ new destinations, and recorded the strongest half-year profit in our history. With more than 20 new aircraft arriving this year and a clear path to double our fleet by 2030, we&rsquo;re investing heavily in the future and redefining what global aviation looks like.
 
 
 Just as we push boundaries for our guests through innovation, sustainability, and world-class service, we&rsquo;re equally committed to providing our pilots with exceptional careers. Abu Dhabi, ranked the world&rsquo;s safest city in 2025, offers a vibrant, cosmopolitan lifestyle for you and your family, complemented by tax-free salaries, concessionary travel, comprehensive benefits, and endless opportunities for progression inside and beyond the cockpit.
 
 
 
 What we offer
 
 
 
 Etihad provides a highly competitive, tax-free package designed to reward performance and support your lifestyle in Abu Dhabi. Your annual package includes basic salary, flying pay, housing allowance, and layover and meal allowances, with the potential to earn up to
 
 AED 637,304 (USD 171,589)
 
 per year based on 75 flying hours per month. Your salary includes
 
 
 performance-based annual increments, complemented by a comprehensive range of benefits:
 
 
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Education allowance of up to
 
 
 AED 40,000 for primary and AED 55,000 for secondary per child, for up to three children
 </li>
 <li>
 Income protection scheme
 </li>
 <li>
 42 days of annual leave
 </li>
 <li>
 Industry-leading staff travel benefits and access to Etihad&rsquo;s exclusive discounts
 </li>
 <li>
 End-of-service benefits
 </li>
 <li>
 Accidental and life insurance coverage
 
 </li>
 </ul>
 </ul>
 
 
 
 
 
 The Role
 
 
 
 As a Captain with Etihad, you hold ultimate authority for the safe, secure, and efficient operation of every flight. You are entrusted with technical command of the aircraft, leadership of the crew, and the responsibility to uphold Etihad&rsquo;s highest standards of professionalism.
 
 
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Ensure the safety and security of crew, passengers, cargo, and aircraft at all times
 </li>
 <li>
 Exercise full command of the aircraft from taxi-out to final engine shutdown
 </li>
 <li>
 Lead the flight and cabin crew, demonstrating strong decision-making and effective crew resource management
 </li>
 <li>
 Operate with efficiency and environmental responsibility, in line with company fuel and sustainability policies
 </li>
 <li>
 Deliver consistent On Time Performance to meet Etihad&rsquo;s commitment to reliability and guest satisfaction
 
 </li>
 </ul>
 </ul>
 
 
 
 
 What you'll bring
 
 
 
 
 To be considered for the role of Captain A320, you must meet the criteria below:
 
 
 <li>
 </li>
 <ul>
 <li>
 A minimum of 5500 hours total flying time.
 </li>
 <li>
 A minimum of 2500 PIC hours on multi crew, glass cockpit (1)
 </li>
 <li>
 A minimum of 1500 PIC hours on one of the A320 Family
 </li>
 <li>
 Flown A320 family within the last 12 months
 </li>
 <li>
 Type rating on A320 should be valid for a minimum of 2 months at the time of joining
 </li>
 <li>
 Unrestricted and current ICAO ATPL
 </li>
 <li>
 Current on A320
 </li>
 <li>
 Unrestricted and current Class 1 medical
 </li>
 <li>
 Have not attained the age of 59 years on the day of joining
 </li>
 <li>
 Current TRE/TRI is an advantage
 </li>
 <li>
 English Language Fluency (written and verbal) Level 4 or higher
 </li>
 <li>
 In case of hours accumulated on flights with inflight relief, 75% of the total hours shall be counted towards the required minimum
 </li>
 <li>
 Glass Cockpit: aircraft with a FMS coupled to APFDS
 
 
 </li>
 </ul>
 
 About Etihad Airways
 
 
 
 Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world&rsquo;s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad&rsquo;s codeshare partners, Etihad&rsquo;s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad&rsquo;s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!
 
 
 To learn more, visit etihad.com
 
 
 
 Recruitment Fraud Alert
 
 
 
 Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
</div>

Captain A320

Explore 1870+ Guest services executive front desk conrad abu dhabi etihad towers in Revit Jobs In Revit Jobs In Uae Jobs In Abu Dhabi United Arab Emirates this November. Find roles across top companies and apply now to boost your career.