guest services executive

Hilton Worldwide, Inc.

Overview Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers (Job Number HOT0BZP2)Work Location: Conrad Abu Dhabi Etihad Towers, Etihad Towers West Corniche, Abu DhabiA Guest Services Executive provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. Responsibilities <ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li><li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li><li>Demonstrate a high level of customer service at all times</li><li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li><li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li><li>Comply with hotel security, fire regulations and all health and safety legislation</li><li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>Follow company brand standards</li><li>Assist other departments, as necessary</li></ul> Qualifications <ul><li>Previous experience in a customer-focused industry</li><li>Completed high school certificate or equivalent</li><li>Positive attitude and good communication skills</li><li>Commitment to delivering a high level of customer service</li><li>Ability to work on your own and as part of a team</li><li>Competent level of IT proficiency</li><li>Previous experience in cash handling</li></ul> What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Job Guest Services, Operations, and Front Office<img src="https://www.jobg8.com/Tracking.aspx?WkfnyEeN8NbHi29IhPCHOghx6hRNo%2b8Ox" width="0" height="0" />

Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers

Hilton

What are we looking forReceptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:<ul><li>Previous experience in a customer-focused industry</li><li>Completed high school certificate or equivalent</li><li>Positive attitude and good communication skills</li><li>Commitment to delivering a high level of customer service</li><li>Excellent grooming standards</li><li>Ability to work on your own and as part of a team</li><li>Competent level of IT proficiency</li></ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>Previous experience in cash handling</li></ul>What will it be like to work for HiltonHilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!A Guest Services Executive provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits as required.What will I be doingAs Guest Services Executive you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits as required. A Receptionist contributes to the first impressions of our Guests and therefore must perform the following tasks to the highest standards:<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>Ensure an efficient reception experience for Guests including check in/out and complete audit procedures as required</li><li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and or other departments</li><li>Demonstrate a high level of customer service at all times</li><li>Attend appropriate training courses when required and assist with the Night Teams training and development efforts</li><li>Demonstrate a knowledge of hotel room categories room rates packages promotions and other general product knowledge necessary to perform daily duties</li><li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>Use the correct procedures regarding the acceptance of foreign currencies credit cards and cash in accordance with the hotel credit policy</li><li>Comply with hotel security fire regulations and all health and safety legislation</li><li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>Follow company brand standards</li><li>Assist other departments as necessary</li></ul>EOE/AA/Disabled/Veterans<img src="https://www.jobg8.com/Tracking.aspx?K7bnQcgG5lQV%2faAvRul%2bwJDobPJC5gRXo" width="0" height="0" />

Jumeirah

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world's most discerning travelers. About Jumeirah Beach Hotel Jumeirah Beach Hotel is Jumeirah's founding property, characterised by its wave like design, set along one of Dubai's most exclusive shorelines. Since its opening in 1997, the resort has become a leading global tourist and family destination. The resort offers a wide range of leisure, wellness, and children's facilities, complemented by a diverse selection of award winning dining experiences. About the Job An exciting opportunity has arisen to join the Rooms Division team at Jumeirah Beach Hotel Dubai. Positions Available <ul><li>Guest Services Executives - Front Office</li><li>Senior Guest Services Assistants - Telecommunications</li><li>Guest Relations Executives</li><li>Duty Managers</li><li>Butlers</li></ul> Main Duties and Responsibilities <ul><li>Deliver exceptional, personalized service to all guests in accordance with Jumeirah standards across dining, reception, and concierge areas.</li><li>Anticipate guest needs and respond efficiently to inquiries, special requests, and service requirements.</li><li>Support daily operations within your assigned department, ensuring smooth coordination with colleagues and other departments.</li><li>Maintain high standards of cleanliness, organization, and presentation in all guest facing areas.</li><li>Contribute to an outstanding guest experience by fostering a warm, welcoming atmosphere and promoting teamwork.</li></ul> About you The ideal candidates for these positions will have the following experience and qualifications:<ul><li>Minimum of 1-2 years of experience in the same role in a 5 star luxury hotel.</li><li>Strong communication and guest interaction skills, ability to remain calm and professional under pressure.</li><li>Proficient in English and a second language (Russian or European languages are desirable).</li><li>A passion for hospitality and delivering memorable guest experiences.</li></ul> Benefits At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.Benefits include:<ul><li>Supportive and inclusive work environment</li><li>Access to Learning & Development programs and clear career pathways</li><li>Opportunities for internal mobility within our global network</li><li>Colleague discounts on food, beverage, and hotel stays worldwide</li><li>Company provided shared accommodation</li><li>Comprehensive healthcare and life insurance coverage</li><li>Paid annual leave and flight from your home country</li><li>Performance based incentives tailored to your role</li><li>Competitive tax free salary paid in UAE Dirhams (AED)</li></ul><img src="https://www.jobg8.com/Tracking.aspx?cVAb9OF4hnpp6jmqqoa3KNANjSqLfUWRz" width="0" height="0" />

Rooms Open Day - Jumeirah Beach Hotel

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 An Receptionist ensures the satisfaction of executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested.
 
 
 
 What will I be doing?
 
 
 
 As Receptionist, you will ensure the satisfaction of executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested. An Executive Lounge Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
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 Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
 </li>
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 Process accurately check-ins and check-out
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 Ensure that all Guest supplies and amenities are offered and replenished to the required standards
 </li>
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 Stay current with all hotel services as well as VIP requests and special events
 </li>
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 Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
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 Project a professional manner with an emphasis on hospitality and Guest service
 </li>
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 Comply with Hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Executive tasks as instructed by the Executive Lounge Supervisor or Manager
 </li>
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 Serve your role and Team in an environmentally-conscience manner
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
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 Previous Front Office experience in the hotel, leisure or retail sector
 </li>
 <li>
 Calm, efficient and organised
 </li>
 <li>
 Excellent personal presentation and communication skills
 </li>
 <li>
 A passion for delivering exceptional levels of Guest service
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in Executive Lounge in a hotel environment
 </li>
 <li>
 Multi-lingual
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Waldorf Astoria Kuwait
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Waldorf Astoria Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Front Office Receptionist

The First Group

Job Description <div>
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<div> The Nest Manager is responsible for the seamless day-to-day operation of the Executive Lounge and Bulter Services, ensuring exceptional service standards in both Front Office, Bulter and F&amp;B functions. This role leads and supports the Nest (Executive Lounge) team, fosters guest satisfaction, ensures compliance with hotel standards, and acts as a key point of contact for VIP and Elite guests. The Nest Manager also assumes a leadership role in the absence of the Front Office Manager. </div> <div> </div> <div> Responsibilities: </div> <div> <ul> <li>Supervise all Nest (Executive Lounge) associates, ensuring adherence to hotel policies, procedures, and service standards.</li> <li>Oversee both Reception, Bulter Team and F&amp;B operations within the lounge, ensuring smooth, professional, and guest-focused service at all times.</li> <li>Perform front desk duties when needed, ensuring prompt check-in/check-out and accurate handling of guest accounts.</li> <li>Personally welcome and ensure a smooth arrival experience for VIPs, IHG Elite, and The First Group Hospitality owners.</li> <li>Coordinate with the culinary team to ensure timely buffet setup, presentation, and replenishment based on guest flow.</li> <li>Provide accurate recommendations and information about the hotel, ongoing promotions, and the local area.</li> <li>Lead the training and development of Nest team players through structured on-the-job training, daily briefings, and skill refreshers.</li> <li>Promote the IHG &amp; The First Group Hospitality loyalty programs, encouraging team participation to meet enrollment targets.</li> <li>Monitor guest satisfaction scores and implement strategies for continuous improvement.</li> <li>Ensure shift handovers, checklists, and reporting procedures are completed accurately and on time.</li> <li>Maintain compliance with cash handling, PCI standards, and food safety regulations.</li> <li>Update guest profiles with preferences and special requests for future stays.</li> <li>Prepare daily reports and communicate key updates to other departments and the Executive Office.</li> <li>Support a culture of empowerment and service excellence across the team.</li> <li>Act as the department leader in the absence of the Front Desk Manager or Front Office Manager.</li> </ul> </div>
</div>
</div>
</div>
Desired Skill &amp; Expertise <div>
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<div> <ul> <li>Minimum 2 3 years of experience in a similar position or guest-facing role within luxury hospitality.</li> <li>Strong leadership and communication skills with a passion for guest service.</li> <li>Proficient in OPERA, Empower Guest Experience, and other front office systems.</li> <li>Ability to lead a diverse team and manage operations independently.</li> <li> Detail-oriented, organized, and flexible to meet dynamic business needs.</li></ul></div></div></div></div>

Nest Manager

Marriott International

<div>Additional Information 
Job Number25169813 
Job CategoryRooms &amp; Guest Services Operations 
LocationMarriott Executive Apartments Kuwait City, Abdel Moneim Ryadh Street, Kuwait City, Kuwait, Kuwait, 26302 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The world is a big place and Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home. In joining Marriott Executive Apartments, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Arrival Expert

WADI ALSAHAB FOR MANAGEMENT CONSULTANCIES CO.

Get AI-powered advice on this job and more exclusive features.Company Overview Wadi Alsahab for Management Consultancies Co. is dedicated to delivering high-quality management consultancy services in the United Arab Emirates. We pride ourselves on our commitment to excellence, fostering a culture of innovation, teamwork, and customer satisfaction. Our mission is to empower businesses through strategic consulting solutions that drive growth and operational efficiency. At Wadi Alsahab, our core values include integrity, collaboration, and a customer-focused approach that ensures we meet the unique needs of each client. Join our team and be part of a dynamic environment where your contributions matter!Company Overview Wadi Alsahab for Management Consultancies Co. is dedicated to delivering high-quality management consultancy services in the United Arab Emirates. We pride ourselves on our commitment to excellence, fostering a culture of innovation, teamwork, and customer satisfaction. Our mission is to empower businesses through strategic consulting solutions that drive growth and operational efficiency. At Wadi Alsahab, our core values include integrity, collaboration, and a customer-focused approach that ensures we meet the unique needs of each client. Join our team and be part of a dynamic environment where your contributions matter! Role Responsibilities <ul><li>Manage incoming calls and customer inquiries professionally.</li><li>Provide information about products and services to customers.</li><li>Handle customer complaints effectively and efficiently.</li><li>Maintain accurate records of customer interactions.</li><li>Process orders and coordinate with other departments as necessary.</li><li>Follow up on customer interactions to ensure satisfaction.</li><li>Assist with the development and implementation of customer service policies.</li><li>Identify and escalate issues that require higher-level attention.</li><li>Gather customer feedback to improve service and processes.</li><li>Support the sales team by providing exceptional customer service.</li><li>Train and mentor new staff in customer service processes and practices.</li><li>Develop and maintain positive relationships with customers.</li><li>Participate in team meetings to improve service delivery.</li><li>Perform data entry tasks related to customer service operations.</li><li>Stay updated on product knowledge and service offerings. </li></ul>Qualifications <ul><li>High school diploma or equivalent; additional education is a plus.</li><li>Proven experience in customer service or a similar role.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving abilities.</li><li>Ability to work well under pressure.</li><li>Familiarity with CRM systems and practices.</li><li>Strong organizational skills and attention to detail.</li><li>Ability to work both independently and collaboratively.</li><li>Proficiency in Microsoft Office Suite.</li><li>Fluency in Arabic and English; additional languages are an advantage.</li><li>Positive attitude and a willingness to learn.</li><li>Previous experience in a fast-paced environment.</li><li>Ability to handle difficult situations with composure.</li><li>Adequate knowledge of company products and services.</li><li>Ability to adapt to shifting priorities. </li></ul>Join Our Team If you are a customer-focused individual with a passion for service excellence, we invite you to apply for the Customer Services Representative position at Wadi Alsahab for Management Consultancies Co. Become a valuable part of our team and contribute to our mission of delivering outstanding customer experiences! Skills: organizational skills,microsoft office suite,customer service,arabic,technical proficiency,conflict resolution,communication,crm systems,problem-solving,time management,english,adaptability,communication skills,team collaboration Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li><li> Industries Human Resources Services</li></ul>Referrals increase your chances of interviewing at WADI ALSAHAB FOR MANAGEMENT CONSULTANCIES CO. by 2xGet notified about new Customer Service Representative jobs in Dubai, Dubai, United Arab Emirates. Customer Service Executive (1-Year Contract) Guest Relations Executive - Cala Vista - Jumeirah Mina Al Salam Customer Care Support (Internship)- Dubai, UAE Guest Relations Executive (Hostess) - F&B Service - Jumeirah Al Naseem Dubai, Dubai, United Arab Emirates 5 hours ago Virtual Customer Service Executive - Emiratized Role Dubai, Dubai, United Arab Emirates 7 hours ago Customer Service Advisor - Dubai- Medical background ( Arabic/ English Speaker) Customer Support & Services Junior Officer Guest Relations Executive (Hostess) - F&B Service - Jumeirah Al Qasr Customer Service Advisor - Ticketing and Reservation - Bilingual (English and Arabic/Hindi ) Guest Experience Agent (Guest Relations Agent) Dubai, Dubai, United Arab Emirates 12 hours ago Customer Service Officer-Corporate Office We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.<img src="https://www.jobg8.com/Tracking.aspx?oU0RNjm3xmNa67iWwJW78hfid%2fJ7RP99m" width="0" height="0" />

Customer Services Representative

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10000 guest services executive jobs NEAR_ME

Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers

Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers

Rooms Open Day - Jumeirah Beach Hotel

Front Office Receptionist

Nest Manager

Guest Arrival Expert

Customer Services Representative