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Kimpton

<div>About Us

Kimpton Hotels &amp; Restaurants is the original boutique hotel company, which pioneered the concept of unique, distinctive, design-forward hotels in the San Francisco, California before expanding worldwide. Anchored in one-of-a-kind experiences, Kimpton spaces and experiences centre on our guests, offering inspiring design that evokes curiosity to forward thinking flavours that feed the soul. Every detail is thoughtfully curated and artfully delivered, so that guest experiences remain meaningful, unscripted and ridiculously personal.
Our mission is to be the best-loved hotel and restaurant company through the common belief that heartfelt connections make people&rsquo;s lives better. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create &lsquo;ridiculously personal&rsquo; experiences for each other and our guests.
We're looking for passionate, high-spirted individuals to join the pre-opening team at Kimpton Riyadh, the very first Kimpton hotel in the Middle Each. The ideal Kimpton team member has an inclusive spirit who embraces individuality and can cultivate a work environment that&rsquo;s a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional.

Our hotel is only as good as the people it employs so if you&rsquo;re passionate, focused and driven, live for making every guest&rsquo;s experience &lsquo;ridiculously personal&rsquo; and creating unforgettable moments, then we invite you to join the Kimpton tribe.

About Kimpton Riyadh

Located in King Abdullah Financial District which is set in the heart of the Saudi capital, 22-kilometers away from the airport, Kimpton Riyadh is the first Kimpton in the Middle East bringing the brand&rsquo;s playful energy, infectious personality, and unique design style to this LEED certified landmark development home to 1.6 million square meters of state-of-the-art office space, world-class venues and iconic luxury residences. The hotel welcome guests to experience its 212 guest rooms and suites and to enjoy its unique dining options.

Job Summary:

The Guest Relations Manager is responsible for ensuring exceptional guest experiences by managing all aspects of guest relations. This role focuses on personalized service, handling VIP guests, resolving complaints, and maintaining high standards of hospitality in line with the hotel&rsquo;s luxury brand values.

Key Responsibilities:
<ul>
<li>Welcome and assist guests upon arrival, ensuring a smooth check-in and check-out process.</li>
<li>Manage VIP and long-stay guest experiences, including special requests and personalized services.</li>
<li>Handle guest complaints and resolve issues promptly to ensure satisfaction.</li>
<li>Coordinate with other departments (Housekeeping, F&amp;B, Concierge) to deliver seamless service.</li>
<li>Monitor guest feedback through surveys and online platforms; implement improvement plans.</li>
<li>Maintain accurate guest profiles and preferences in the PMS system.</li>
<li>Train and mentor Front Office team members on guest service standards.</li>
<li>Prepare daily reports on VIP arrivals, special occasions, and guest feedback.</li>
<li>Ensure compliance with hotel policies, safety standards, and brand guidelines.</li>
</ul>
Qualifications:
<ul>
<li>Bachelor&rsquo;s degree in hospitality management or related field.</li>
<li>Minimum 3&ndash;5 years of experience in Front Office or Guest Relations in a luxury hotel.</li>
<li>Strong knowledge of PMS systems (Opera preferred).</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Fluency in English; Arabic and other languages are a plus.</li>
</ul>
Skills &amp; Competencies:
<ul>
<li>Customer-centric mindset with attention to detail.</li>
<li>Problem-solving and conflict resolution skills.</li>
<li>Ability to manage multiple priorities under pressure.</li>
<li>Leadership and team development capabilities.</li>
</ul>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Guest Relations Manager

Radisson Hotel Group

<div>Company Description 
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 
 
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 
Job Description 
Overview:
As the Front Office Duty Manager at Radisson Blu Hotel &amp; Convention Centre, you will play a pivotal role in delivering exceptional guest experiences and ensuring smooth operations at the front desk. You will oversee front office staff, manage guest relations, and uphold the high standards of Radisson Blu hospitality.
Key Responsibilities:<ul><li>
Guest Services:<ul><li>
Act as the primary point of contact for guests during your shift, ensuring their needs are met with prompt and courteous service.</li><li>
Address guest inquiries, complaints, and requests efficiently, enhancing overall guest satisfaction.</li></ul></li><li>
Operational Management:<ul><li>
Supervise and coordinate daily front office operations, ensuring adherence to brand standards and procedures.</li><li>
Manage check-in and check-out processes, ensuring a smooth and efficient experience for all guests.</li></ul></li><li>
Team Leadership:<ul><li>
Lead, train, and motivate front office staff, fostering a positive and productive work environment.</li><li>
Conduct regular briefings and performance evaluations to ensure staff meet service expectations.</li></ul></li><li>
Financial Oversight:<ul><li>
Monitor cash handling procedures and ensure accurate billing processes.</li><li>
Assist in preparing financial reports, analyzing occupancy rates, and identifying areas for improvement.</li></ul></li><li>
Emergency Protocols:<ul><li>
Serve as the first line of response in emergencies, ensuring the safety and security of guests and staff.</li><li>
Implement and manage emergency procedures.</li></ul></li></ul> 
Qualifications 
Qualifications:<ul><li>
Education:<ul><li>
Bachelor&rsquo;s degree in Hospitality Management or a related field preferred.</li></ul></li><li>
Experience:<ul><li>
Minimum of 1 year in a Duty /Manager role.</li></ul></li><li>
Skills:<ul><li>
Strong leadership and interpersonal skills.</li><li>
Excellent communication skills in both English and Arabic.</li><li>
Proficiency in hotel management software and Microsoft Office Suite.</li></ul></li></ul>
Personal Attributes:<ul><li>
Professional appearance and demeanor.</li><li>
Ability to work flexible hours, including weekends and holidays.</li><li>
A passion for hospitality and a commitment to delivering an exceptional guest experience.</li></ul> 

Additional Information 
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development&mdash;helping you reach your full potential.
Experience the Team Spirit - Join a workplace that&rsquo;s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference&mdash;in hospitality, your community and beyond.
Enjoy Global &amp; Local Perks - No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you&rsquo;re ready to bring your talent, energy, and passion, we&rsquo;d love to hear from you.
Apply now and let&rsquo;s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.</div>

Duty Manager

Marriott International

<div>Additional Information 
Job Number25171179 
Job CategoryRooms &amp; Guest Services Operations 
LocationW Riyadh - KAFD, Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests&rsquo; needs and information prior to arrival that will lead to a unique, memorable and personal stay. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required</li></ul> 
CORE WORK ACTIVITIES 
Maintaining Concierge Goals
<ul><li>Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish work.</li></ul>
<ul><li>Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul>
<ul><li>Supports the establishment of an effective database to be used by all team members for restaurant and local attractions.</li></ul>
<ul><li>Establishes relationships with local attractions, restaurants and other businesses to enhance guests&rsquo; experiences.</li></ul>
<ul><li>Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).</li></ul>
<ul><li>Maintains awareness of cultural differences needed to meet guest's specific needs and requirements.</li></ul>
<ul><li>Provides check-in and check-out services and handles reservations when needed.</li></ul>
<ul><li>Maintains knowledge of rooms and their locations, services and facilities of the hotel.</li></ul>
<ul><li>Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.</li></ul>
<ul><li>Responds to emergency situations using appropriate procedures.</li></ul>
<ul><li>Maintains awareness of daily operations and events at the hotel.</li></ul>
<ul><li>Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements</li></ul>
<ul><li>Provides warm welcome and anticipation of guest needs throughout their stay.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Supports employees understanding of customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluates results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives and the peers on relevant information in a timely manner.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Head Concierge ( Saudi National )

Saudi Entertainment Ventures | SEVEN

<div>
 
 Job Purpose
 
 
 Responsible for leading the daily operations of the offering within the Attractions department, ensuring that they run smoothly, efficiently, and meet high guest service standards. This role includes managing procurement, inventory, budgeting, scheduling, and business planning. Will be leading the daily operations of the attraction. tasked with ensuring operational compliance, safety, and financial success while leading a team to provide an exceptional guest experience.
 
 
 
 
 
 
 Managerial Accountabilities
 
 
 Key Accountability Areas
 
 
 Key Activities
 
 
 Strategy and Planning
 
 <ul>
 <li>
 Develop and implement operational strategies for the offering in alignment with the overall strategy of the Attractions department.
 </li>
 <li>
 Collaborate with Attractions GM to assess the future needs of the attraction, including new offerings, services, and enhancements, and translate these into actionable plans.
 </li>
 <li>
 Conduct market analysis to inform the development of business plans, identifying trends and opportunities to maximize revenue and guest engagement. Monitor and evaluate the performance of the offering, making data-driven decisions to enhance efficiency and guest experience.
 </li>
 </ul>
 
 Business Planning
 
 <ul>
 <li>
 Set and review long-term plans to align with SEVEN&rsquo;s strategy and guest needs.
 </li>
 <li>
 Identify process improvements and explore new opportunities to enhance offerings and reduce costs.
 </li>
 </ul>
 
 Procurement and Inventory Management
 
 <ul>
 <li>
 Oversee the procurement process for all goods and services required for the attraction, ensuring timely delivery and cost-effective sourcing.
 </li>
 <li>
 Manage inventory control processes, including receiving goods, tracking inventory levels, and maintaining accurate records to prevent shortages or overstocking.
 </li>
 <li>
 Establish relationships with vendors and suppliers to ensure the consistent and reliable supply of goods necessary for attraction operations.
 </li>
 </ul>
 
 Stakeholder Relations
 
 <ul>
 <li>
 Build and maintain strong relationships with key internal stakeholders, including Attractions GM, other department managers, and staff members to ensure effective communication and coordination.
 </li>
 <li>
 Represent the offering in cross-functional meetings, ensuring that the offering&rsquo;s needs and challenges are addressed.
 </li>
 <li>
 Engage with external stakeholders, such as suppliers and partners, to secure resources and support for operational needs.
 </li>
 </ul>
 
 Budget and Scheduling Management
 
 <ul>
 <li>
 Oversee the budgeting process for the offering, ensuring alignment with departmental financial goals and SEVEN&rsquo;s overall budgetary policies.
 </li>
 <li>
 Monitor expenditure throughout the fiscal year, ensuring all spending is in line with the approved budget and identifying opportunities for cost savings.
 </li>
 <li>
 Oversee the scheduling of staff and resources to optimize operational efficiency while controlling costs and maintaining high service standards.
 </li>
 <li>
 Provide regular financial reports to Attractions GM, highlighting any variances and proposing corrective actions where necessary.
 </li>
 </ul>
 
 Governance and Resilience
 
 <ul>
 <li>
 Develop and implement operational policies and procedures for the offering, ensuring compliance with SEVEN&rsquo;s standards and regulations.
 </li>
 <li>
 Lead risk management initiatives to identify potential operational challenges and develop contingency plans to mitigate risks.
 </li>
 <li>
 Ensure that all health and safety regulations are strictly adhered to, promoting a safe and secure environment for both guests and staff.
 </li>
 </ul>
 
 People Management
 
 <ul>
 <li>
 Direct the recruitment, training, and performance management of the team, ensuring that all staff members are equipped to deliver exceptional service.
 </li>
 <li>
 Foster a culture of continuous improvement and professional development within the team, providing coaching and mentorship as needed.
 </li>
 <li>
 Conduct regular performance evaluations, providing constructive feedback and setting clear goals for team members.
 </li>
 <li>
 Cultivate an inclusive work environment where team members are engaged, motivated, and supported in their roles.
 </li>
 </ul>
 
 
 
 
 
 
 
 Functional Accountabilities
 
 
 Key Accountability Areas
 
 
 Key Activities
 
 
 Daily Operations Management
 
 <ul>
 <li>
 Oversee the day-to-day operations of the offering, ensuring all activities are executed smoothly and efficiently.
 </li>
 <li>
 Coordinate staff schedules to ensure optimal coverage and productivity, addressing any staffing issues promptly.
 </li>
 <li>
 Manage inventory levels, ensuring that all necessary supplies are available to meet operational demands.
 </li>
 </ul>
 
 Financial Management
 
 <ul>
 <li>
 Manage the financial performance of the attraction, ensuring that revenue targets are met, and costs are controlled within the budget.
 </li>
 <li>
 Prepare detailed financial reports, including budget forecasts, actuals, and variance analyses, for review by senior management.
 </li>
 <li>
 Collaborate with the finance team to ensure the accuracy of financial records and compliance with SEVEN&rsquo;s financial policies and audit requirements.
 </li>
 </ul>
 
 Optimization and Innovation
 
 <ul>
 <li>
 Identify and implement opportunities for operational efficiency and cost-effectiveness within the offering.
 </li>
 <li>
 Collaborate with Attractions GM and other managers to innovate and improve the offerings and processes.
 </li>
 <li>
 Stay updated on industry trends and best practices, ensuring that SEVEN&rsquo;s operations remain competitive and innovative.
 </li>
 </ul>
 
 Scheduling and Resource Management
 
 <ul>
 <li>
 Develop and maintain efficient scheduling systems for staff, attractions, and events to optimize resources and ensure seamless operations.
 </li>
 <li>
 Work closely with the HR team to ensure that all shifts are adequately staffed, and employee scheduling adheres to labor laws and internal policies.
 </li>
 <li>
 Monitor resource allocation to ensure the attraction operates within the established budget and staffing plan.
 </li>
 </ul>
 
 Guest Experience
 
 <ul>
 <li>
 Lead efforts to ensure all guest interactions are positive and welcoming.
 </li>
 <li>
 Address and resolve guest complaints promptly, implementing solutions to enhance satisfaction and build loyalty.
 </li>
 <li>
 Monitor guest feedback and performance metrics, using insights to continuously improve the overall guest experience.
 </li>
 </ul>
 
 Service Level Standards
 
 <ul>
 <li>
 Adheres to SLS
 </li>
 </ul>
 
 
 
 
 
 Communications &amp; Working Relationships
 
 
 Key Internal Interactions
 
 <ul>
 <li>
 Attractions Manager
 </li>
 <li>
 Operations team
 </li>
 <li>
 Finance Department
 </li>
 <li>
 HR Department
 </li>
 </ul>
 
 Key External Interactions
 
 <ul>
 <li>
 Suppliers and Vendors
 </li>
 <li>
 External Partners
 </li>
 <li>
 Local Authorities
 </li>
 </ul>
 
 KNOWLEDGE &amp; EXPERIENCE
 
 
 KNOWLEDGE
 
 
 Minimum Qualifications
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or a related field.
 </li>
 </ul>
 
 Professional Certifications
 
 <ul>
 <li>
 Certification in Operations Management or Project Management is preferred.
 </li>
 </ul>
 
 EXPERIENCE
 
 
 Required Experience
 
 <ul>
 <li>
 5+ years of relevant experience in operations management within the entertainment or hospitality sectors.
 </li>
 <li>
 Proven track record of managing large teams and complex operations in a guest-facing environment.
 </li>
 <li>
 Experience in optimizing operations for efficiency and guest satisfaction, with a strong focus on innovation and continuous improvement.
 </li>
 </ul>
 
 PHYSICAL REQUIREMENTS
 
 
 Physical Requirements
 
 <ul>
 <li>
 Must be able to work independently and perform manual handling tasks, including lifting up to 5kg.
 </li>
 </ul>
</div>

Attractions Assistant Manager - Riyadh Exit 10 (Alhamra)

<div>
 
 Job Purpose
 
 
 The Shift Supervisor is responsible for managing staff and overseeing operations on the floor during their assigned shift at the attraction. This role ensures that the attraction operates smoothly and efficiently while maintaining the highest standards of guest service. The Shift Supervisor plays a key role in creating a positive guest experience by leading the team, addressing any operational issues promptly, and ensuring that all activities are carried out according to SEVEN&rsquo;s standards and policies.
 
 
 
 
 
 
 
 
 Functional Accountabilities
 
 
 Key Accountability Areas
 
 
 Key Activities
 
 
 Staff Supervision and Management
 
 
 
 
 <ul>
 <li>
 Lead and manage the team during the assigned shift, ensuring that all staff members are performing their duties effectively and adhering to SEVEN&rsquo;s standards.
 </li>
 <li>
 Assign tasks and responsibilities to team members based on operational needs, ensuring optimal coverage and service delivery.
 </li>
 <li>
 Provide on-the-spot training, guidance, and support to staff, ensuring that they have the knowledge and skills required to perform their roles.
 </li>
 </ul>
 
 Operational Oversight
 
 
 
 
 <ul>
 <li>
 Monitor and oversee all operational activities on the floor, including guest services, equipment maintenance, and safety protocols.
 </li>
 <li>
 Ensure that the attraction is clean, well-maintained, and fully operational at all times during the shift.
 </li>
 <li>
 Address any operational issues or guest concerns promptly, escalating to the Attractions Manager if necessary.
 </li>
 </ul>
 
 Guest Service Excellence
 
 <ul>
 <li>
 Ensure that all guests receive high-quality service, with a focus on creating a positive and memorable experience.
 </li>
 <li>
 Handle guest inquiries, complaints, and feedback in a professional and courteous manner, taking appropriate actions to resolve any issues.
 </li>
 <li>
 Promote a culture of guest service excellence among the staff, leading by example and encouraging team members to go above and beyond for guests.
 </li>
 </ul>
 
 Safety and Compliance
 
 <ul>
 <li>
 Enforce safety protocols and ensure that all staff and guests are adhering to SEVEN&rsquo;s safety standards and procedures.
 </li>
 <li>
 Conduct regular checks of equipment and facilities to identify any potential safety hazards or maintenance needs.
 </li>
 <li>
 Ensure that all shift activities comply with local regulations and SEVEN&rsquo;s internal policies.
 </li>
 </ul>
 
 Reporting and Documentation
 
 <ul>
 <li>
 Maintain accurate records of shift activities, including staff attendance, guest interactions, and any incidents or issues that occur.
 </li>
 <li>
 Prepare shift reports for the Attractions Manager, highlighting key operational outcomes, challenges, and recommendations for improvement.
 </li>
 <li>
 Ensure that all documentation is completed accurately and submitted in a timely manner..
 </li>
 </ul>
 
 Guest Experience
 
 <ul>
 <li>
 Ensure all guests receive high-quality service, creating a positive and memorable experience during their visit.
 </li>
 <li>
 Address guest inquiries, complaints, and feedback promptly and professionally, resolving any issues to maintain guest satisfaction.
 </li>
 <li>
 Lead by example to promote a culture of guest service excellence, encouraging staff to exceed expectations and deliver exceptional service.
 </li>
 </ul>
 
 Service Level Standards
 
 <ul>
 <li>
 Adheres to SLS
 </li>
 </ul>
 
 
 
 
 
 
 
 Communications &amp; Working Relationships
 
 
 Key Internal Interactions
 
 <ul>
 <li>
 Attractions Manager
 </li>
 <li>
 Operations Team
 </li>
 <li>
 Maintenance Team
 </li>
 <li>
 Guest Services Team
 </li>
 </ul>
 
 Key External Interactions
 
 <ul>
 <li>
 Guests
 </li>
 <li>
 Vendors (for equipment and supplies)
 </li>
 </ul>
 
 KNOWLEDGE &amp; EXPERIENCE
 
 
 KNOWLEDGE
 
 
 Minimum Qualifications
 
 <ul>
 <li>
 High school diploma or equivalent; additional qualifications in hospitality or management are a plus.
 </li>
 </ul>
 
 Professional Certifications
 
 <ul>
 <li>
 Certification in Hospitality Management or a related field is a plus.
 </li>
 </ul>
 
 EXPERIENCE
 
 
 Required Experience
 
 <ul>
 <li>
 3-5 years of experience in a supervisory role within a guest-facing environment, preferably in the entertainment or hospitality industry.
 </li>
 <li>
 Strong leadership and communication skills, with the ability to manage a team and handle multiple operational tasks simultaneously.
 </li>
 <li>
 A proven track record of delivering excellent guest service and managing guest interactions effectively.
 </li>
 </ul>
 
 PHYSICAL REQUIREMENTS
 
 
 Physical Requirements
 
 <ul>
 <li>
 Ability to work independently, perform manual handling tasks, lift up to 5kg, stand for extended periods, bend, reach, push/pull up to 10kg, with full mobility and no visual or auditory impediments.
 </li>
 </ul>
 
 
</div>

Attractions Shift Supervisor - Riyadh Exit 10 (Alhamra)

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An architectural icon in the heart of Saudi Arabia&rsquo;s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.
<h3 class="jobSectionHeader">Purpose
</h3><h3 class="jobSectionHeader">Respond to a wide variety of the guest requests by accurately assessing the needs and offering personal recommendations and touches to achieve maximum satisfaction while complying with all Four Seasons&rsquo; policies.
</h3><h3 class="jobSectionHeader">Main Tasks and Responsibilities
</h3><ul><li><h3 class="jobSectionHeader">The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
</h3></li><li><h3 class="jobSectionHeader">The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
</h3></li><li><h3 class="jobSectionHeader">The ability to handle a multitude of keys.
</h3></li><li><h3 class="jobSectionHeader">The ability to quote and be familiar with room and rate availability for current and future dates.
</h3></li><li><h3 class="jobSectionHeader">The ability to accept reservations, changes and cancellations in the absence of reservations staff.
</h3></li><li><h3 class="jobSectionHeader">The ability to select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.
</h3></li><li><h3 class="jobSectionHeader">The ability to work closely with the Guest Services and Concierge staff to coordinate the efficient handling of guest luggage and follow up on guest requests.
</h3></li><li><h3 class="jobSectionHeader">The ability to handle guest problems or complaints.
</h3></li><li><h3 class="jobSectionHeader">The ability to utilize the computer system in running daily reports and in blocking special requests.
</h3></li><li><h3 class="jobSectionHeader">The ability to keep all support departments informed of necessary information or requests.
</h3></li><li><h3 class="jobSectionHeader">The ability to handle safety deposit box requests; including distributing, giving access to and closing procedures.
</h3></li><li><h3 class="jobSectionHeader">The ability to complete key packets and vouchers, and to modify registration cards.
</h3></li><li><h3 class="jobSectionHeader">The ability to check guests out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts.
</h3></li><li><h3 class="jobSectionHeader">The ability to maintain a balanced bank assigned to you from the hotel.
</h3></li><li><h3 class="jobSectionHeader">The ability to reconcile all transactions at the close of the shift and to cash out.
</h3></li><li><h3 class="jobSectionHeader">The ability to recite hours of operation of all hotel facilities and special service codes.
</h3></li><li><h3 class="jobSectionHeader">The ability to understand the tasks performed by a telephone operator, a reservationist, a concierge and a housekeeper.
</h3></li><li><h3 class="jobSectionHeader">The ability to handle hotel emergency procedures and situations with maturity and professionalism.
</h3></li><li><h3 class="jobSectionHeader">The ability to perform as night receptionist and assist with the night audit procedures.
</h3></li><li><h3 class="jobSectionHeader">The ability to perform tasks and projects as delegated by the Assistant Manager, Night Manager, Front Office Manager or Rooms Division Manager.
</h3></li></ul><h3 class="jobSectionHeader">Confidentiality
</h3><ul><li><h3 class="jobSectionHeader">Whist working for the Company there will be access to a wide variety of confidential information concerning the Company, guests and employees. It is vital that all such information remains confidential and must not be disclosed to anyone outside the Company, guests and employees, unless otherwise stated. Please refer to the Employee Handbook for full policy details</h3></li></ul></div>

Front Desk Receptionist

Four Seasons Hotels & Resorts, Saudi Arabia

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 An architectural icon in the heart of Saudi Arabia&rsquo;s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.
 
 
 
 Purpose
 
 
 
 Respond to a wide variety of the guest requests by accurately assessing the needs and offering personal recommendations and touches to achieve maximum satisfaction while complying with all Four Seasons&rsquo; policies.
 
 
 
 Main Tasks And Responsibilities
 
 
 
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 The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
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 The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
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 The ability to handle a multitude of keys.
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 The ability to quote and be familiar with room and rate availability for current and future dates.
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 The ability to accept reservations, changes and cancellations in the absence of reservations staff.
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 The ability to select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.
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 The ability to work closely with the Guest Services and Concierge staff to coordinate the efficient handling of guest luggage and follow up on guest requests.
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 The ability to handle guest problems or complaints.
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 The ability to utilize the computer system in running daily reports and in blocking special requests.
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 The ability to keep all support departments informed of necessary information or requests.
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 The ability to handle safety deposit box requests; including distributing, giving access to and closing procedures.
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 The ability to complete key packets and vouchers, and to modify registration cards.
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 The ability to check guests out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts.
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 The ability to maintain a balanced bank assigned to you from the hotel.
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 The ability to reconcile all transactions at the close of the shift and to cash out.
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 The ability to recite hours of operation of all hotel facilities and special service codes.
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 The ability to understand the tasks performed by a telephone operator, a reservationist, a concierge and a housekeeper.
 </li>
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 The ability to handle hotel emergency procedures and situations with maturity and professionalism.
 </li>
 <li>
 The ability to perform as night receptionist and assist with the night audit procedures.
 </li>
 <li>
 The ability to perform tasks and projects as delegated by the Assistant Manager, Night Manager, Front Office Manager or Rooms Division Manager.
 
 
 </li>
 </ul>
 
 Confidentiality
 
 
 
 <ul>
 <li>
 Whist working for the Company there will be access to a wide variety of confidential information concerning the Company, guests and employees. It is vital that all such information remains confidential and must not be disclosed to anyone outside the Company, guests and employees, unless otherwise stated. Please refer to the Employee Handbook for full policy details
 </li>
 </ul>
</div>

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