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senior officer - leisure reservations Jobs in Riyadh Saudi Arabia

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agent-guest relations

reservations agent

Hilton

<div>Reservations Agent
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
 
 
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Agent

Marriott International

<div>Additional Information 
Job Number25180358 
Job CategoryReservations 
LocationW Riyadh - KAFD, Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Accor

<div>Company Description 
Novotel Al Anoud, part of Accor Group, is a premium hotel in Riyadh that offers world-class hospitality services. We strive to create a memorable guest experience by combining innovation, comfort, and exceptional service. Join us and be part of a dynamic team driving digital transformation in hospitality 
Job Description 
Key Responsibilities
Reservations Handling<ul><li>
Process individual and group reservation requests efficiently and accurately through Opera / Accor systems.</li><li>
Respond promptly to inquiries via phone, email, website, or OTA platforms.</li><li>
Upsell higher room categories and promote hotel packages to maximize revenue.</li><li>
Ensure all bookings are confirmed with complete and accurate guest information.</li></ul>
System &amp; Reporting<ul><li>
Maintain reservation records and update changes, cancellations, and no-shows.</li><li>
Monitor daily arrivals and coordinate with Front Office and Housekeeping teams.</li><li>
Prepare and send daily / weekly reservation reports as required.</li><li>
Ensure rate parity across all booking channels.</li></ul>
Guest Communication &amp; Service<ul><li>
Handle special requests (early check-in, late check-out, VIP amenities, etc.).</li><li>
Communicate professionally with travel agents, corporate clients, and walk-in guests.</li><li>
Resolve booking-related issues or escalate when necessary.</li><li>
Maintain confidentiality of guest information in line with data privacy standards.</li></ul>
Coordination &amp; Compliance<ul><li>
Liaise with Sales, Revenue, and Front Office teams for group bookings or long stays.</li><li>
Follow Accor policies, reservation procedures, and brand standards.</li><li>
Support in overbooking situations as per hotel revenue strategy.</li></ul>
Qualifications &amp; Skills 
Qualifications 
Previous experience in hotel reservations or front office (preferred, not mandatory for entry-level).
Knowledge of Opera PMS / Accor Reservation Systems is an advantage.
Strong communication skills in English (Arabic is a plus).
Customer-oriented with a positive and professional attitude.
Ability to multitask and work under pressure.
Basic knowledge of Microsoft Office (Excel, Outlook).</div>

Tamayyaz– Reservation Agent – Saudis Only

Almosafer

<div>
 
 
 About the company:
 
 
 
 
 
 
 At Almosafer (part of Seera Group), we&rsquo;re not just part of the travel industry, we&rsquo;re helping shape its future.
 
 
 
 
 
 As Saudi Arabia&rsquo;s leading travel company, we serve millions across every segment of the travel and tourism ecosystem.
 
 
 Rooted in our name &ldquo;Almosafer,&rdquo; meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.
 
 
 We&rsquo;re united by a bold vision:
 
 
 To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond.
 
 
 Our team across Saudi Arabia and the wider region blends deep cultural understanding with forward-thinking innovation, shaping a new standard for travel in the region.
 
 
 
 
 
 
 
 
 
 
 
 
 About the role:
 
 
 
 The Leisure Reservation Sr. Officer is responsible for answering product and service questions, booking flights, tours, and hotels, and suggesting suitable enhancements from our portfolio of products and services to help our clients create and confirm the most suitable and inclusive travel plans for their mutual guests.
 
 
 
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage the request process from the original inquiry to payment, service closure, and beyond.
 </li>
 <li>
 If necessary, communicate directly with the country's GSA/Representatives.
 </li>
 <li>
 Identify product or service shortages in your source markets.
 </li>
 <li>
 Resolve agent doubts and questions in order to provide complete customer satisfaction.
 </li>
 <li>
 Provide cultural and destination information.
 </li>
 <li>
 Book, and if necessary, change all aspects of the tour package in accordance with our laws and regulations.
 </li>
 <li>
 Complete any project operation documentation that is required.
 </li>
 <li>
 Notify the Sales Centre Supervisor of any issues or concerns that need to be escalated.
 </li>
 <li>
 Maintain customer data confidentiality in accordance with all applicable rules.
 </li>
 <li>
 Maintain work schedules and fulfil business needs (such as flexible locations and working hours).
 </li>
 <li>
 Meet the conversion and revenue targets while maintaining client happiness.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 Profile requirements:
 
 
 <ul>
 <li>
 Experience in a Customer Service/Sales Centre situation, within the hospitality, tourism industry, or in a related function.
 </li>
 <li>
 Knowledgeable of Saudi Arabia's geography, culture, history, and traditions.
 </li>
 <li>
 Excellent oral and written communication abilities in English.
 </li>
 <li>
 Understanding and knowledge of English-speaking source countries, cultures, nuances, and
 </li>
 <li>
 travel requirements. UK, USA, and Canada, for example.
 </li>
 <li>
 Travel experience outside of the Kingdom of Saudi Arabia is desired.
 </li>
 <li>
 Positive and professional business attitude and approach.
 </li>
 <li>
 Applicants must be enthusiastic about the Saudi tourism business.
 </li>
 <li>
 Ability and willingness to work shifts and "out of hours" as needed.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Being you @ Almosafer:
 
 
 
 At Almosafer, our teams work with purpose, clarity, and a shared commitment to doing things the right way.
 
 
 Whether you're building platforms, supporting travelers, or shaping strategy, your work connects to something bigger. Across functions and locations, we value accountability, trust, and collaboration - and we create the structure and space for you to contribute meaningfully from day one.
 
 
 
 
 
 Here, you will find:
 
 
 A purpose-led workplace where your ideas can create real impact
 
 
 Ongoing learning and development to help you grow with intention
 
 
 Recognition that celebrates your wins, both big and small
 
 
 A community built on trust, curiosity, and shared momentum
 
 
 
 
 
 No matter where your journey started, at Almosafer, you will find space to grow, connect, and contribute meaningfully.
 
 
 
</div>

Senior Officer - Leisure Reservations

Radisson Hotel Group

<div>
 
 Job Description
 
 
 
 <ul>
 <li>
 
 Respond promptly and courteously to all reservation inquiries via phone, email, and online channels.
 
 
 
 </li>
 <li>
 
 Process new bookings, modifications, and cancellations accurately in the reservation system.
 
 
 
 </li>
 <li>
 
 Ensure all information is recorded correctly, including guest details, special requests, and payment information.
 
 
 
 </li>
 <li>
 
 Promote hotel facilities and upsell room categories and packages to maximize revenue.
 
 
 
 </li>
 <li>
 
 Maintain strong product knowledge of the hotel, room types, rates, and promotions.
 
 
 
 </li>
 <li>
 
 Handle guest inquiries and complaints professionally, ensuring satisfaction and resolution.
 
 
 
 </li>
 <li>
 
 Coordinate with the Front Office, Sales, and Revenue departments to ensure smooth guest experiences.
 
 
 
 </li>
 <li>
 
 Follow up on tentative and group bookings, ensuring conversion and accuracy.
 
 
 
 </li>
 <li>
 
 Prepare daily reservation reports and assist in updating occupancy forecasts.
 
 
 
 </li>
 <li>
 
 Maintain confidentiality of guest information and adhere to company policies and procedures.
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 
 Diploma or Bachelor&rsquo;s degree in Hospitality, Business, or a related field.
 
 
 
 </li>
 <li>
 
 Previous experience in a reservations or customer service role, preferably in the hospitality industry.
 
 
 
 </li>
 <li>
 
 Proficiency in hotel reservation systems (e.g., Opera, Fidelio, or similar PMS).
 
 
 
 </li>
 <li>
 
 Excellent communication skills in English (Arabic is a plus).
 
 
 
 </li>
 <li>
 
 Strong organizational and multitasking abilities.
 
 
 
 </li>
 <li>
 
 Customer-oriented attitude with a focus on problem-solving.
 
 
 
 </li>
 <li>
 
 Ability to work under pressure and handle multiple tasks simultaneously.
 
 
 
 </li>
 <li>
 
 Attention to detail and accuracy in data entry.
 
 
 
 </li>
 </ul>
</div>

Reservations and Communication Centre Agent

IIQAF

<div><h3 class="jobSectionHeader">Description</h3>
We are seeking a dedicated and customer-oriented Call Center Agent to join our vibrant team within the hospitality industry. As the first point of contact for our valued guests, the successful candidate will play a crucial role in delivering exceptional service and support. This position requires excellent communication skills, a friendly demeanor, and the ability to efficiently manage customer inquiries while maintaining a professional tone. The Call Center Agent will be responsible for handling a variety of customer interactions, including reservations, inquiries, and feedback, ensuring that each guest receives personalized assistance.
<h3 class="jobSectionHeader">Responsibilities</h3>
<ul><li>Answer incoming calls and respond to customer inquiries</li><li>
Resolve customer complaints and issues in a professional manner</li><li>
Provide product information and assistance</li><li>
Process orders, returns, and exchanges</li><li>
Update customer accounts and records</li></ul>
<h3 class="jobSectionHeader">Requirements</h3>
<ul><li>Excellent communication skills</li><li>
Strong problem-solving abilities</li><li>
Ability to work well in a fast-paced environment</li><li>
Basic computer skills</li><li>
Previous customer service experience is a plus</li></ul>
<h3 class="jobSectionHeader">Qualifications</h3>
<ul><li>High school diploma or equivalent</li><li>
Customer service training or certification preferred</li><li>
Fluency in English (additional languages a plus)</li></ul>
<h3 class="jobSectionHeader">Benefits</h3>
<ul><li>Competitive salary</li><li>
Healthcare benefits</li><li>
Opportunities for career growth</li><li>
Positive work environment</li></ul></div>

Call Center Agent

Explore 36+ Reservations agent in Riyadh Saudi Arabia this November. Find roles across top companies and apply now to boost your career.

36 reservations agent jobs IN Riyadh Saudi Arabia

Reservations Agent

Reservations Agent

Tamayyaz– Reservation Agent – Saudis Only

Senior Officer - Leisure Reservations

Reservations and Communication Centre Agent

Call Center Agent

Senior Officer - Leisure Reservations