Senior Officer - Leisure Reservations

About the company:

At Almosafer (part of Seera Group), we’re not just part of the travel industry, we’re helping shape its future.

As Saudi Arabia’s leading travel company, we serve millions across every segment of the travel and tourism ecosystem.

Rooted in our name “Almosafer,” meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.

We’re united by a bold vision:

To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond.

Our team across Saudi Arabia and the wider region blends deep cultural understanding with forward-thinking innovation, shaping a new standard for travel in the region.

About the role:

The Leisure Reservation Sr. Officer is responsible for answering product and service questions, booking flights, tours, and hotels, and suggesting suitable enhancements from our portfolio of products and services to help our clients create and confirm the most suitable and inclusive travel plans for their mutual guests.

Responsibilities:

• Manage the request process from the original inquiry to payment, service closure, and beyond.
• If necessary, communicate directly with the country's GSA/Representatives.
• Identify product or service shortages in your source markets.
• Resolve agent doubts and questions in order to provide complete customer satisfaction.
• Provide cultural and destination information.
• Book, and if necessary, change all aspects of the tour package in accordance with our laws and regulations.
• Complete any project operation documentation that is required.
• Notify the Sales Centre Supervisor of any issues or concerns that need to be escalated.
• Maintain customer data confidentiality in accordance with all applicable rules.
• Maintain work schedules and fulfil business needs (such as flexible locations and working hours).
• Meet the conversion and revenue targets while maintaining client happiness.

Profile requirements:

• Experience in a Customer Service/Sales Centre situation, within the hospitality, tourism industry, or in a related function.
• Knowledgeable of Saudi Arabia's geography, culture, history, and traditions.
• Excellent oral and written communication abilities in English.
• Understanding and knowledge of English-speaking source countries, cultures, nuances, and
• travel requirements. UK, USA, and Canada, for example.
• Travel experience outside of the Kingdom of Saudi Arabia is desired.
• Positive and professional business attitude and approach.
• Applicants must be enthusiastic about the Saudi tourism business.
• Ability and willingness to work shifts and "out of hours" as needed.

Being you @ Almosafer:

At Almosafer, our teams work with purpose, clarity, and a shared commitment to doing things the right way.

Whether you're building platforms, supporting travelers, or shaping strategy, your work connects to something bigger. Across functions and locations, we value accountability, trust, and collaboration - and we create the structure and space for you to contribute meaningfully from day one.

Here, you will find:

A purpose-led workplace where your ideas can create real impact

Ongoing learning and development to help you grow with intention

Recognition that celebrates your wins, both big and small

A community built on trust, curiosity, and shared momentum

No matter where your journey started, at Almosafer, you will find space to grow, connect, and contribute meaningfully.