guest services manager

Travel + Leisure Co.

<div>We Put the World on Vacation
Travel + Leisure Co. is the world&rsquo;s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
How You&rsquo;ll Shine: 
The Assistant Guest Services Manager serves as a supporting role to the Guest Services Manager. This role will partner in the leadership, planning, organization, and direction of daily operations for the Guest Services Department in the most efficient and effective manner possible. The Assistant Guest Services Manager provides supervision and direction to the Guest Services Associates; may oversee additional departments as business needs dictate. Responsibility includes fostering and maintaining a positive relationship with owners, guests, and other site departments. This role will be able to handle guest issues to resolution and monitor guest satisfaction scores. The Assistant Guest Services Manager will assist the Guest Services Manager in attracting, coaching, training, and retaining talent by engaging and showing a genuine passion to develop others. This role will partner with the Guest Services Manager and Human Resources partners to minimize employee relations issues. 
 
What You&rsquo;ll Bring:<ul>
<li>
Leadership Skills.</li>
<li>
Cash Handling Experience.</li>
<li>
Excellent communication skills.</li>
<li>
Proficiency in Microsoft Excel, Word, Outlook.</li>
<li>
2 years of leadership experience, preferably in the hotel/hospitality industry</li>
</ul>
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.<ul><li>Medical</li></ul><ul><li>Dental</li></ul><ul><li>Vision</li></ul><ul><li>Flexible spending accounts</li></ul><ul><li>Life and accident coverage</li></ul><ul><li>Disability</li></ul><ul><li>Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)</li></ul><ul><li>Wish day paid time to volunteer at an approved organization of your choice</li></ul><ul><li>401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)</li></ul><ul><li>Legal and identity theft plan</li></ul><ul><li>Voluntary income protection benefits</li></ul><ul><li>Wellness program (subject to provider availability)</li></ul><ul><li>Employee Assistance Program</li></ul>
Compensation
Generally starting at $52,275 - $61,500 per year. The actual salary of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you&rsquo;ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what&rsquo;s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.</div>

Assistant Guest Services Manager - Club Wyndham National Harbor

Marriott International

<div>Additional Information 
Job Number26050020 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Amaala, Tabuk, Amaala, Saudi Arabia, Saudi Arabia 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Responsible for the successful functioning of the department. Major responsibility of the department is to receive all in-house and outside telephone calls and process requests professionally and correctly. This includes taking room service orders, receiving and processing all requests for additional items, directions, correcting any issues and, if necessary, forwarding calls on to appropriate areas. The Manager needs to ensure the agents&rsquo; information is thorough and up-to-date. Accountable for tracking all guest requests and issues to use as process improvement tool. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Maintaining Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.</li></ul> 
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Tracks all guest issues from various sources and report results.</li></ul>
<ul><li>Ensures guest requests/issues are logged.</li></ul>
<ul><li>Oversees the financial aspects of the department including purchasing and payment of invoices.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Identifies trends in guest issues for resolution.</li></ul>
<ul><li>Schedules and supervise staff to ensure prompt, friendly, and attentive service.</li></ul>
<ul><li>Supervises AYS agents and runners to ensure prompt and complete resolution of guest calls and requests.</li></ul>
<ul><li>Coordinates the process of receiving and resolving guest issues and requests.</li></ul> 
Supporting Management of Guest Service Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Manages all day-to-day operations.</li></ul>
<ul><li>Understands employee positions well enough to perform duties in employees' absence.</li></ul> 
Supporting Human Resource Activities
<ul><li>Assists in the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Assists in recruitment, hiring, training, and orientation of department personnel.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluates results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Ensures that all department equipment is in proper working condition and that department areas and storerooms are clean.</li></ul>
<ul><li>Performs departmental administrative duties.</li></ul>
<ul><li>Addresses complaints and serves as Manager on Duty as needed.</li></ul>
<ul><li>Attends meetings (e.g., front office supervisor meetings, operations meetings, forecast meetings, monthly department meetings, sales strategy, pre-con meetings).</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

At Your Service Manager

Rixos

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description 
 Education: At least a Bachelor`s Degree. 
 Experience: At least 7 years of experience in the industry following theoretical education. 
 Foreign Language: Excellent level of English to communicate with guests and employees. 
 Courses and Training: Prior attendance in seminars and trainings in the related field. 
 Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.). 
 Skills: Has excellent command of guest profiles. Trains his/her team and instructs them on how to address guests. Knows, applies and ensures application of all services and product ranges in the related field. Has knowledge of other departments and processes that it affects. Expected to have expertise, acquired through technical training, and long-term work experience concerning the methods, advanced techniques, special equipment and work processes in the related field. Expected to integrate and coordinate the operations that concern an important unit in the facility. 
Qualifications 
2.1 Ensure and provide flawless, upscale, professional and high class guest service experiences 
2.2 Analyse guest feedback and provide strategic direction to continuously improve overall rating 
2.3 Create a communication bridge between guests and operational departments. 
Additional Information 
2.4 Shed light for all operational departments through the eyes of guests and deal closely with every request, problem and needs of the guests. Find solutions by keeping guest satisfaction at the fore. 
2.5 Approve the &ldquo;Through Our Guests&rsquo; Eyes&rdquo; report prepared according to requests, needs and demands placed by guests throughout the day. 
2.6 Ensure that the rooms are checked and organise the complimentary services before VIP guests enter the facility. Ensure that VIP guests are greeted in the reception. Inform the General Manager, Hotel Manager and other departments of VIP guests. 
2.7 Ensure that a Welcome Letter is written and sent to guests staying at the hotel. 
2.8 Ensure that reservations for the A la Carte restaurants in the hotel are scheduled in an orderly manner. 
2.9 Identify the training needs of employees, prepare an annual training plan and deliver the necessary trainings. Submit the training participation records to the Human Resources Department. 
2.10 Conduct an internal communication meeting with the department at least twice every month and record the items discussed. 
2.11 Responsible for procuring and protecting the supplies required to manage the office. 
2.12 Identify any physical conditions in the facilities that lessen guest satisfaction and ensure that the investments to be made aim at achieving guest satisfaction. 
2.13 Identify the personal expectations and tendencies of guests and work on future concepts accordingly. 
2.14 Evaluate the results of the Guest Satisfaction Questionnaire and prepare a report containing statistics, graphs and comments. Provide guidance to the Sales and Marketing Department through the statistical data gathered from guests. 
2.15 Inform the General Manager about any diseases and health problems of guests. 
2.16 Prepare the &ldquo;Monthly Timecard Report&rdquo; for Guest Relations employees and submit the report to the Personnel Department. 
2.17 Prepare the weekly work schedules for Guest Relations employees. 
2.18 Adopt the principle of 100% guest satisfaction and ensure that all employees adopt and work towards this principle. 
2.19 Take part in the Emergency Response Teams and manage and deploy his/her own team.
2.20 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). 
2.21 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for savingenergy. To predict effects of environment and efficiency of energy on purchased equipment. 
2.22 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. 
2.23 To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness. 
2.24 Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities. 
2.25 Carry out all other duties assigned by managers and hotel management not specified in the job description.</div>

Assistant Guest Relations Manager (Expat)

W. Lee Flowers

Overview: 
To gain the skills, knowledge, and expertise to be considered a successful Guest Service Manager. To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution and maintenance of Lowes Foods’ Guest Service Standards and Policies. Supervise and perform all functions related to sales related assets. Assume the duties of the Department Manager in their absence.
 
Responsibilities: 
1. Maintenance of Guest Service Standards
 
a. Ensures that the front porch standards detailed in the No Noticeable Wait policy are met at all times.
 
b. Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.
 
c. Trains cashiers to call additional hosts to the front porch as dictated by guest needs and established daily call-up list.
 
d. Handles guests and hosts requests, refunds, loans, pickups, voids, and check approvals promptly, and professionally.
 
e. Ensures front porch is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.
 
f. Acts as a positive role model for all front and hosts in speech, manner, dress, hygiene, and integrity.
 
g. Ensures all unused check lanes are blocked off when not in use.
 
h. Monitors and enforces all other front porch policies related to Asset Protection and Shrink Control.
 
2. 2. Training and Development of Front porch Hosts
 
a. Provides training and direction to hosts not meeting the front porch standards.
 
b. Communicates to the guest service manager, problem areas and hosts not meeting performance standards.
 
c. Provides constant on-the-job feedback to front porch hosts about performance to maintain front porch service level.
 
3. 3. Sales, Cash and Invoice Accounting
 
a. Prepare weekly cash report and accompanying documentation.
 
b. Maintain sales related information.
 
c. Process invoices and transfers as assigned.
 
d. Process beer/wine payments.
 
4. 4. Cash Related Activities
 
a. Prepare bank deposits according to policy.
 
b. Handle payroll check approval/cashing according to company policy.
 
c. Ensure that an accurate daily cash count is completed.
 
d. Process guest needs such as money orders, stamps, lottery tickets, etc.
 
e. Process returned checks according to policy.
 
5. 5. Cash Office Security
 
a. Ensure the security of the cash office and store funds.
 
b. Maintain accountability standards of cashier tills.
 
c. Maintain supplies needed for front porch and cash office.
 
6. 6. Cashier/Guest Service Clerk Performance Reports
 
a. Monitor and analyze the Operator Activity Report.
 
b. Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
 
7. Perform all other duties as assigned by management.
 
Qualifications: 
1. Friendly, outgoing personality.
 
2. Ability to work well with others.
 
3. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
 
4. Ability to read and understand information and direction.
 
5. Knowledge of front porch operations.
 
6. Ability to supervise people including training and development.
 
7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
 
8. Effective communication and guest service skills.
 
9. Must be at least 18 years old.
 
10. Ability to stand for extended periods of time.
 
11. Demonstrate successful use of math skills.
 
12. Ability to work well with computers.
 
#LI-RM3

Assistant Guest Service Mgr FT

Hilton

<div>
 A Concierge Manager/Head Concierge supervises the Concierge Team and sets the department goals to help Team Members to create an exceptional Guest and customer experience.
 
 
 
 What will I be doing?
 
 
 
 As a Concierge Manager/Head Concierge, you will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. A Concierge Manager/Head Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Supervise daily Concierge operations
 </li>
 <li>
 Set Departmental objectives, work schedules, budgets, policies and procedures
 </li>
 <li>
 Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork
 </li>
 <li>
 Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area
 </li>
 <li>
 Maximise Sales revenues through up-selling and marketing programmes
 </li>
 <li>
 Monitor Guest satisfaction reports and implement actions to improve results
 </li>
 <li>
 Maintain good communication and working relationships with all hotel areas
 </li>
 <li>
 Project a professional manner with an emphasis on hospitality and Guest service
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Attend Front of House/Hotel meetings, as required
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Concierge Manager/Head Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 A degree or diploma in Hotel Management or equivalent
 </li>
 <li>
 Front Office supervisory experience in the hotel, leisure or retail sector
 </li>
 <li>
 Possess strong commercial awareness and Sales capabilities
 </li>
 <li>
 Excellent leadership skills, inter-personal and communication skills
 </li>
 <li>
 A passion for delivering exceptional levels of guest service
 </li>
 <li>
 Excellent grooming standards
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience working as a Concierge Supervisor or Head Concierge in a hotel environment
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Kuwait Resort
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Concierge Manager

ElGouna Film Festival

<div><div>Position Overview: 
We are seeking a highly experienced, service-driven, and resourceful Guest Relations Manager to lead the guest relations team at the El Gouna Film Festival. The Guest Relations Manager will oversee all aspects of guest experience and hospitality, ensuring that filmmakers, talents, industry professionals, and VIPs enjoy a seamless and memorable festival journey. 
</div><div>
As the key point of contact for guest services, the Manager will be responsible for planning, coordination, and execution of all guest logistics while managing a team of liaisons and collaborating with internal departments. This leadership role requires excellent organizational skills, strong interpersonal abilities, and proven experience in managing high-profile guests in a fast-paced cultural or entertainment setting. 
</div><div>
Key Responsibilities:</div><div>
Leadership &amp; Strategy:</div><ul><li>
Develop and implement the festival&rsquo;s guest relations strategy in alignment with overall festival objectives.</li><li>
Lead, train, and supervise the guest relations team, ensuring consistency in service delivery.</li><li>
Anticipate guest needs and proactively create solutions to enhance their overall festival experience.</li></ul><div>
Guest Experience &amp; Hospitality:</div><ul><li>
Oversee logistics for guest travel, accommodations, accreditation, and daily scheduling.</li><li>
Serve as the primary point of contact for VIPs, talents, and industry professionals before and during the festival.</li><li>
Ensure high standards of hospitality and personalized service for all guests.</li><li>
Manage sensitive information with discretion and professionalism.</li></ul><div>
Cross-Department Coordination:</div><ul><li>
Work closely with PR, Media, Hospitality, and Transportation teams to ensure smooth guest movements and availability for public appearances.</li><li>
Collaborate with the Programming and Operations departments to align guest needs with festival activities.</li><li>
Maintain strong relationships with partner hotels, transport providers, and service vendors.</li></ul><div>
On-Site Festival Management:</div><ul><li>
Lead the guest relations team on the ground to coordinate arrivals, red carpet appearances, screenings, panels, and media engagements.</li><li>
Troubleshoot and resolve last-minute issues quickly and effectively.</li><li>
Ensure real-time communication between guests and festival departments.</li></ul><div>
Reporting &amp; Follow-Up:</div><ul><li>
Oversee preparation of guest reports, daily recaps, and post-festival evaluations.</li><li>
Manage guest databases, ensuring accuracy and updates for future editions.</li>
Provide insights and recommendations to improve guest services in subsequent years. 
<li>
</li></ul><div>
Qualifications &amp; Requirements:</div><ul><li>
3&ndash;5 years of experience in guest relations, hospitality management, VIP services, or event management&mdash;preferably within the film, entertainment, or cultural sector.</li><li>
Proven track record of managing high-profile guests, teams, and large-scale logistics.</li><li>
Excellent leadership, organizational, and problem-solving skills.</li><li>
Exceptional communication abilities in both English and Arabic (written and verbal).</li><li>
Professional demeanor, discretion, and confidence in engaging with international industry figures and VIPs.</li><li>
Ability to remain calm and effective under pressure, with flexibility to work long hours during the festival period (including evenings and weekends).</li><li>
Strong knowledge of hospitality and event systems; proficiency in Google Suite is required.</li><li>
A passion for cinema, culture, and delivering world-class guest experiences.</li></ul><div></div> 
About Elgouna Film Festival: 
El Gouna Film Festival, founded in 2017, is one of the leading festivals in the MENA region. GFF aims to showcase a wide variety of films for a passionate and knowledgeable audience, while fostering better communication between cultures through the art of filmmaking. Its goal is to connect filmmakers from the region with their international counterparts in the spirit of cooperation and cultural exchange. The festival is committed to the discovery of new voices and strives to be a catalyst for the development of cinema in the Arab world, especially through its industry arm CineGouna Platform.</div>

Guest Relations Manager

<div>
 Telephones Manager manages hotel phone calls and ensures on-time and accurate handling of Guest calls and management messages and enquiries
 
 
 
 What will I be doing?
 
 
 
 As Telephones Manager, you will ensure on-time and accurate handling of Guest calls and management messages, enquiries and emergencies. Telephones Manager contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Manage the daily calls and guest messages operations
 </li>
 <li>
 Achieve positive outcomes from Guest queries in a timely and efficient manner
 </li>
 <li>
 Ensure all messages are correctly and promptly accepted and delivered for both Guests and management
 </li>
 <li>
 Ensure all wake up calls take place at the correct time
 </li>
 <li>
 Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
 </li>
 <li>
 Handle emergency calls immediately and relay comprehensive and accurate information, as required
 </li>
 <li>
 Demonstrate a high level of customer service at all times
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Attend appropriate training courses, when required
 </li>
 <li>
 Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
 </li>
 <li>
 Follow company brand standards
 </li>
 <li>
 Assist other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Telephones Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Positive attitude and good communication skills, especially on the telephone
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work on your own and as part of a team
 </li>
 <li>
 Competent level of IT proficiency
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in a customer-focused industry
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Kuwait Resort
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Telephones Manager

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