guest services manager

Comfort Suites of Oshkosh

Job Overview The Comfort Suites hotel of Stevens Point is seeking a Guest Services Manager. This position is evening shifts 3pm to 11pm. Working Saturdays and Sundays is required. We seek a candidate that can continue growing the great level of service our guests deserve.Requirements:-Working weekends is required.-Valid license and reliable vehicle.-Excellent attendance history.-Willing to assist in other departments as needed.-Love working with people and have a fun and outgoing attitude.If you are a professional who loves working with people, apply today!Job Types: Full-time, Part-timePay: $18.00 - $21.00 per hourEducation:<ul><li>High school or equivalent (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Shift availability:<ul><li>Night Shift (Preferred)</li></ul>Work Location: In person

Hotel Guest Services Manager

Hilton

<div>Exceptional Hospitality Starts with You
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work.
As a Guest Operations Manager , you'll be at the heart of our hotel, leading day-to-day operations and inspiring your team to deliver exceptional service with every interaction. More than managing operations, you'll create an environment where guests feel genuinely welcomed, valued, and cared for from the moment they arrive until the moment they leave.
Working closely with the Front Office, Housekeeping, Food &amp; Beverage, Kitchen, and Stewarding teams, you'll champion operational excellence, drive guest satisfaction, and empower team members to deliver the outstanding hospitality that Hilton is known for. Through your leadership, you'll ensure every detail contributes to a seamless guest experience while fostering a positive, high-performing workplace where people can grow and succeed.
This is your opportunity to make a meaningful impact&mdash;creating unforgettable stays for our guests while shaping a culture that reflects Hilton's promise to spread the light and warmth of hospitality.</div>
 <div>Here's what you'll do during a typical day:
<ul><li>Oversee hotel operations: Lead, direct, and manage daily operations, including budgeting, forecasting, strategic planning, service delivery, and compliance with brand and company standards
</li><li>Shape service excellence strategy: Monitor guest service trends, assess overall satisfaction, and direct strategies to enhance the guest experience and drive long-term service quality improvements and remove
</li><li>Enhance performance and productivity: Identify gaps in processes or team performance and implement strategies for improvement
</li><li>Lead quality and service initiatives: Drive the hotel&rsquo;s quality assurance process by setting goals, enabling service recovery, and monitoring guest satisfaction metrics
</li><li>Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs</li></ul></div>
 <div>What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.</div>
 <div><div><div>Join an Award-Winning Workplace Culture
 
</div><div>At Hilton, we don&rsquo;t just deliver exceptional experiences for our guests&mdash;we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we&rsquo;ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
</div><div>Our award-winning culture has earned us repeated recognition on the World&rsquo;s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we&rsquo;re setting new standards for the future of travel.
</div><div>Whether you&rsquo;re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career&mdash;and help us make every stay a little more magical.
</div></div><div>Curious about life at Hilton? Explore our Careers Blog to see why we&rsquo;re more than a great place to stay&mdash;we&rsquo;re a great place to work.</div></div>

Guest Operations Manager

Accor

<div>
 
 Company Description
 
 
 
 Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.
 
 
 
 Job Description
 
 
 
 
 Rooms Division Manager
 
 
 
 The Rooms Division Manager at Hawar Resort by Mantis is responsible for managing all aspects of the Rooms Division, which includes Front Office, Housekeeping, and Guest Services. You will ensure that the highest standards of service and quality are consistently delivered to our guests. The Rooms Division Manager will lead and inspire the team, ensuring efficient operations while enhancing the guest experience and achieving financial goals.
 
 
 
 What Is In It For You
 
 
 
 <ul>
 <li>
 Engage in conservation efforts and help preserve wildlife.
 </li>
 <li>
 Enjoy sustainable adventures with exclusive rewards.
 </li>
 <li>
 Celebrate locality and heritage in a vibrant community.
 </li>
 <li>
 Advance your career with global development opportunities.
 </li>
 <li>
 Drive change through impactful social initiatives.
 </li>
 <li>
 Collaborate with a passionate, innovative team.
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Leadership and Team Management:
 </li>
 <ul>
 <li>
 Lead and manage the Rooms Division team, fostering a culture of excellence, collaboration, and continuous improvement.
 </li>
 <li>
 Recruit, train, and develop staff to ensure high levels of performance and engagement.
 </li>
 <li>
 Conduct regular performance evaluations, provide constructive feedback, and implement development plans to enhance team capabilities.
 </li>
 </ul>
 <li>
 Operational Excellence:
 </li>
 <ul>
 <li>
 Oversee daily operations of the Front Office, Housekeeping, and Guest Services to ensure smooth and efficient functioning.
 </li>
 <li>
 Develop and implement standard operating procedures to ensure consistency and quality in guest service.
 </li>
 <li>
 Monitor room inventory and coordinate with the reservations team to maximize occupancy and revenue.
 </li>
 </ul>
 <li>
 Guest Experience Management:
 </li>
 <ul>
 <li>
 Ensure an exceptional guest experience by addressing and resolving guest inquiries and complaints promptly and effectively.
 </li>
 <li>
 Implement guest service standards and continuously monitor guest feedback to drive improvements.
 </li>
 <li>
 Collaborate with other departments to enhance the overall guest experience and promote a welcoming atmosphere.
 </li>
 </ul>
 <li>
 Financial Performance:
 </li>
 <ul>
 <li>
 Develop and manage the Rooms Division budget, focusing on cost control and maximizing profitability.
 </li>
 <li>
 Analyze financial reports and performance data to identify opportunities for revenue growth and operational efficiency.
 </li>
 <li>
 Implement revenue management strategies, including upselling and cross-selling initiatives, to optimize room revenue.
 </li>
 </ul>
 <li>
 Quality Assurance and Compliance:
 </li>
 <ul>
 <li>
 Ensure compliance with all health, safety, and security standards, as well as company policies and procedures.
 </li>
 <li>
 Conduct regular inspections of guest rooms and public areas to maintain high standards of cleanliness and maintenance.
 </li>
 <li>
 Develop and implement quality assurance programs to uphold brand standards and enhance guest satisfaction.
 
 </li>
 </ul>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Educational Qualifications: Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or a related field.
 </li>
 <li>
 Experience: Minimum of 5 years of experience in a similar role within the hospitality industry, preferably in a luxury resort or hotel setting.
 </li>
 <li>
 Leadership and Management Skills: Strong leadership, management, and interpersonal skills.
 </li>
 <li>
 Communication and Problem-Solving: Excellent communication and problem-solving abilities.
 </li>
 <li>
 Technical Proficiency: Proficiency in hotel management software and Microsoft Office Suite.
 </li>
 <li>
 Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays.
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our commitment to Diversity &amp; Inclusion:
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 
 
 
 Why work for Accor?
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 
 About Mantis Collection:
 
 Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian&rsquo;s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.
 
 
 Do what you love, care for the world, dare to challenge the status quo!
 
 #BELIMITLES
 
</div>

Rooms Division Manager

Art of Living Retreat Center

Job DescriptionTitle: AM/ PM Guest Services HousepersonReports to: Events ManagerDepartment: HospitalityJob type: Full-Time PositionPosition Summary:We are seeking a dedicated and service-oriented AM/PM Guest Services Houseperson to join our team. This role is vital in ensuring our guests have a comfortable and seamless stay. The ideal candidate will work closely with the Front Office, Events team, and other departments to deliver outstanding service, maintain organization, and anticipate the needs of our guests and staff.Key Responsibilities:<ul><li>Guest Assistance: Provide exceptional service by addressing guest requests and ensuring their comfort throughout their stay. Respond promptly to inquiries and resolve any issues with professionalism and care.</li><li>Front Office Support: Assist the Front Office team with various tasks, including delivering items to rooms, managing requests, and handling last-minute needs.</li><li>Inventory Management: Maintain and organize inventory for guest amenities, event supplies, and other materials. Ensure stock levels are sufficient and communicate any replenishment needs.</li><li>Event Setup: Collaborate with the Events team to prepare venues for meetings, gatherings, and special occasions. Arrange furniture, decorations, and equipment according to event specifications.</li><li>Communication: Maintain clear and proactive communication with all departments to anticipate and address guest and operational needs. Ensure timely updates and coordination across teams.</li></ul>Qualifications:<ul><li>Prior experience in hospitality, customer service, or a related field is preferred.</li><li>Strong organizational skills with the ability to manage multiple tasks efficiently.</li><li>Excellent communication and interpersonal skills.</li><li>A proactive and positive attitude with a focus on teamwork and guest satisfaction.</li><li>Ability to lift and move furniture, equipment, and supplies as needed.</li></ul>Schedule:Flexibility in scheduling, including weekends, may be required based on event and guest needs.If you are a detail-oriented individual with a passion for creating memorable guest experiences, we encourage you to apply for the AM/ PM Guest Services Houseperson role. Let&rsquo;s work together to provide outstanding service and make every guest&rsquo;s stay unforgettable!Employee Perks:<ul><li>Subsidized On-site housing opportunities available with free wireless internet</li><li>Subsidized meal plans are available</li><li>Complimentary meditation and yoga classes</li><li>Complimentary participation in our Signature Happiness &amp; Silence Retreats</li><li>Opportunities for advancement within the organization</li><li>Monthly Employee Appreciation Events - Bonfire, Dinner, Kayaking</li><li>Opportunity to engage in a wholesome lifestyle of self-sufficiency, meaningful work, inner development, and accomplishment</li></ul>The Art of Living Retreat Center is committed to providing a nurturing environment for guests seeking personal growth and rejuvenation. As a PM guest services houseperson, you will contribute to our mission by ensuring exceptional guest experiences and maintaining a warm and inviting atmosphere. If you are passionate about hospitality, enjoy interacting with people, and thrive in a dynamic environment, we encourage you to apply for this rewarding opportunity.About the Art of Living Retreat Center:Established in 2012, the Art of Living Retreat Center is an extension of the Art of Living Foundation's longstanding dedication to health, happiness, and Ayurveda worldwide. Our community thrives on a spiritual and wellness-oriented ethos. While prior experience in this field is not required, a genuine understanding and appreciation for this lifestyle are essential. We encourage individuals who resonate with our mission to seize the numerous prospects for personal growth available to them.Job Type: Full-timeBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Referral program</li></ul>Work Location: In person

AM/PM guest services houseperson

Extended Stay Hotels

<div><div>POSITION PURPOSE AND SUMMARY</div>
<div>
</div>The Guest Services Representative (&quot;GSR&quot;) position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.
Watch A Day in the Life video for Guest Services Representative https://vimeo.com/1071879676/bfee2e9e44?share=copy

MAJOR / KEY JOB DUTIES
<ul>
<li>Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
</li><li>Assists and responds to guest requests with diligent follow-through.
</li><li>Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
</li><li>Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
</li><li>Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.</li>
<li>Setup, maintain, and takedown of breakfast display in timely manner.
</li><li>Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
</li><li>Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
</li><li>Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
</li><li>Periodic tours of the property to ensure the property is meeting brand standards.
</li><li>Assists and provides reasonable accommodation in response to guest requests whenever possible and practical
</li><li>Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
</li></ul>OTHER DUTIES
<ul>
<li>Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
</li></ul><ul><li>Engage in cross training in housekeeping and laundry areas to provide assistance as needed.
</li></ul><ul><li>Other tasks as assigned by the management team.
</li></ul>.
<div><div><div>BENEFITS</div>
<ul><li>Weekly Pay!</li>
<li>Competitive Wages</li>
<li>Great working environment</li>
<li>Employee Recognition Programs</li>
<li>Vision Insurance</li>
<li>401(k) Savings Plan</li>
<li>Employee Assistance Program (EAP)</li>
<li>Employee Perks Program offering discounts to major companies</li>
</ul></div><div></div><div><div><div>Compensation</div>
<div> 
Pay range information for the position you are applying for is below. 
Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.
</div></div></div></div><div></div>Requirements:
<div><div>KNOWLEDGE, SKILLS, ABILITIES &amp; COMPETENCIES</div>
<div></div><div><ul><li>Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
</li></ul><ul><li>Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned.
</li></ul><ul><li>Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals.
</li></ul><ul><li>Complete routine reports and correspondence.
</li></ul><ul><li>Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
</li></ul><ul><li>Apply good judgment at all times.
</li></ul><ul><li>Manage problems, address and solve guest-related issues.
</li></ul></div>MINIMUM QUALIFICATIONS
<ul>
<li>High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.</li>
</ul>
<div>ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.</div> 
</div>
 
Compensation: 17</div>

Guest Services Rep Part Time-104020

M&R Hotel Management

FRONT OFFICE MANAGERTemporary, Full-Time &mdash; Maternity Leave Coverage (with potential to transition to a permanent position)SUMMARY:The Front Office Manager is the department head for the Front Office and responsible for all day-to-day operations including, but not limited to; Guests&rsquo; arrival and departure experience, ensuring that all department finances are reported accurately, maintaining proper PAR levels of department supplies, reporting month-end inventory to the General Manager, maintaining all Marriott and M&amp;R Standards and driving all KPIs. Working alongside the General Manager and Assistant General Manager, the Front Office Manager is a member of the Hotel&rsquo;s leadership team and is expected to be both proactive and resourceful when operational obstacles or other concerns are observed or brought to their attention. The Front Office Manager must be the Hotel&rsquo;s Brand Champion and work to ensure that all Front of the House associates understand the expectations set forth by both Marriott and M&amp;R in regard to guest satisfaction and appropriate responses to guest concerns.RESPONSIBILITIES:Leadership &amp; Team Management<ul><li>Directly supervise, and coach all Front Office staff, including the Assistant Front Office Manager, Guest Service Agents, Night Auditors and Bellmen.</li><li>Recruit, interview, hire, and train Front Office associates in partnership with the General Manager, Assistant General Manager and People &amp; Culture team.</li><li>Conduct regular performance evaluations, deliver coaching and corrective action, and support associate development and succession planning within the department.</li><li>Lead daily pre-shift meetings and weekly department meetings to communicate goals, brand updates, and property priorities.</li><li>Foster a positive, service-driven team culture that supports associate engagement and retention.</li><li>Drive KPI&rsquo;s including but not limited to; ITR, RevPAR, OCC%, Bonvoy Enrollments, etc.</li></ul>Guest Relations &amp; Service Excellence<ul><li>Maintain all Brand Standards pertaining to Guests&rsquo; Arrival and Departure.</li><li>Personally engage with guests, resolve escalated complaints and service recovery situations, and follow up to ensure satisfaction.</li><li>Monitor guest satisfaction scores (e.g., ITR, GuestVoice, etc.) and implement action plans to address trends.</li><li>Serve as the Manager on Duty (MOD). Availability to work evenings, weekends, and holidays as business needs require.</li><li>Ensure VIP, loyalty member, and special-occasion guests receive appropriate recognition and amenities per brand standards.</li><li>Drive associate awareness of ITR, key detractors and key contributing factors that influence the Hotel&rsquo;s scores.</li><li>Ensure that Brand Standards pertaining to Bonvoy Enrollments, CEC Cases, GXP Chat reply times and other Marriott metrics fall under the responsibility of the Front Office.</li></ul>Front Office Operations<ul><li>Oversee daily Front Desk and Night Audit operations to ensure smooth, accurate, and efficient service delivery.</li><li>Proficient in the hotel's property management system (PMS) and all interfacing hotel systems; serve as the property's subject-matter expert for Front Office technology.</li><li>Retrieve, review, and distribute daily and period-end reports in a timely fashion (e.g., STAR Report, occupancy forecasts, arrivals/departures).</li><li>Develop and post the weekly work schedule for Front Desk employees in line with labor budgets and occupancy forecasts.</li><li>Coordinate room assignments and blocking with Housekeeping and Sales to support group, VIP, and special-request needs.</li><li>Prepare and distribute function sheets and relevant Front Office updates at the weekly Management Meeting.</li><li>Open IT tickets with Marriott when systems are down or require the attention of a Third-Party Vendor.</li></ul>Financial &amp; Administrative Responsibilities<ul><li>Ensure that all daily revenue reporting is accurate in the Hotel&rsquo;s Financial Management System, working with the Assistant General Manager and/or Finance to rectify any variances or discrepancies in a timely manner.</li><li>Responsible for Accounts Payable related to the Front Office department, ensuring invoices are paid in a timely fashion and informing the General Manager of any high balances.</li><li>Responsible for Accounts Receivable and Direct Bill accounts; coordinate with Sales on account status and conduct weekly audits with the General Manager.</li><li>Coordinate and administer the daily transmittal of cash and checks to the bank; maintain accountability for the house bank and all cash-handling procedures.</li><li>Able to perform Night Auditor duties and balance the hotel's books at the end of each period; prepare and submit End of Period reports to Corporate on the first day of each new period.</li><li>Support the General Manager and Assistant General Manager with Front Office budgeting, labor cost management, and monthly forecasting.</li><li>Assist with basic revenue management functions, including rate and availability checks, in coordination with Sales and Revenue Management.</li><li>Maintain proper PAR levels of all Front Office supplies, ordering items as needed while staying within the monthly budget.</li><li>Regularly take inventory of all Market items. Place orders, process invoices and submit month-end inventory to the General Manager.</li></ul>Training &amp; Brand Compliance<ul><li>Assist all Front Desk Associates in the use of the property's Training Program; ensure new hires complete required onboarding and certification.</li><li>Ensure Front Office operations comply with Marriott brand standards and prepare the department for Brand Standard Audit (BSA) /Guest Service Score audits.</li><li>Maintain up-to-date knowledge of brand initiatives, loyalty programs, and system updates, and train the team accordingly.</li><li>Ensure all associates follow the rules and policies found in the M&amp;R Employee Handbook.</li></ul>Safety, Security &amp; Compliance<ul><li>Follow all hotel security protocols, including key issuance procedures, guest verification, and restricted area access.</li><li>Maintain thorough knowledge of hotel emergency procedures; train and prepare Front Office employees to respond calmly and effectively in the event of an emergency or accident.</li><li>Assist in the maintenance of the property's key control program and ensure the security needs of the property and guests are met.</li><li>Report safety hazards, suspicious activity, and maintenance issues to the General Manager, Assistant General Manager and Engineering promptly.</li><li>Serve as a key member of the property's emergency response and crisis management team.</li></ul>Communication<ul><li>Communicate with the Assistant General Manager on a daily basis regarding operations, guest issues, and department performance.</li><li>Inform the Assistant General Manager of potential problems with guests and the progress of special projects.</li><li>Develop effective departmental communication and information systems through the use of communication logs, department meetings, and hotel meetings.</li><li>Maintain clear, continuous communication with Housekeeping, Maintenance, Sales, and other departments to fulfill guest and operational needs efficiently.</li><li>Establish working relationships with corporate departments including, but not limited to; People &amp; Culture, Revenue, Sales and Finance.</li></ul>Qualifications<ul><li>Minimum 2-3 years of hotel Front Office experience, including at least 1 year in a supervisory or management capacity; multi-brand experience a plus.</li><li>Working knowledge of a major hotel PMS (e.g., Stay PMS, Opera, Lightspeed, OnQ, PEP, HMS, Choice Advantage) and general proficiency with hotel technology systems.</li><li>A proven track record on the industry of being a leader in the Front Office who has demonstrated organizational prowess and intuitive and create problem solving abilities.</li><li>Excellent verbal and written communication skills; ability to interact professionally with guests, associates, vendors ownership, and Corporate.</li><li>High school diploma or equivalent required; college coursework in Hospitality Management or a related field preferred.</li><li>Proven ability to drive KPIs through an efficient and proactive management style.</li></ul>Physical RequirementsThis role requires the ability to stand for extended periods (up to 8 hours per shift), lift and carry items up to 40 lbs, and work in a lobby environment with varying noise levels. The Front Office Manager must be able to work a flexible schedule, including evenings, weekends, and holidays, and be available to respond to the property outside of normal business hours as needed.M&amp;R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People &amp; Culture Department.M&amp;R Hotel Management participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Job Type: Full-timePay: $68,000.00 - $72,000.00 per yearApplication Question(s):<ul><li>Are you willing to accept a full-time temporary position for maternity leave coverage, with the possibility of transitioning into a permanent role based on business needs and performance?</li></ul>Ability to Commute:<ul><li>New York, NY 10001 (Required)</li></ul>Work Location: In person

Front Office Manager - SpringHill Suites Times Square

Festival Foods

<div>Location : Name: Verona Position Type: Part-Time Company Overview:

<h2 class="jobSectionHeader">ABOUT FESTIVAL FOODS:</h2>
We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.
At Festival, people are at the top of our list. You&rsquo;ll see it in everything from our daily interactions to how we treat our guests &ndash; even in our extensive associate benefits and programs. Job Summary:

Join our Festival Foods team as a Part-Time Guest Service Representative!
Job Title: Guest Service Representative (GSR) 
Reports to: Guest Services Manager<div> 
Are you passionate about customer service and creating a welcoming environment for guests? Do you thrive in a hospitality setting where every interaction makes a difference? As a Guest Service Representative, you&rsquo;ll play a key role in ensuring a smooth and enjoyable experience. Whether assisting guests at the front guest service desk, answering questions, or leading a team, your ability to provide friendly, efficient service will make a the difference.</div>
External Job Description:

What You&rsquo;ll Do:
As a Guest Service Representative, your responsibilities will include:<ul><li>
Provide Helpful Service: Providing excellent guest service is at the heart of what we do. Whether it&rsquo;s a friendly greeting, answering questions or addressing guest concerns, you&rsquo;ll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day.</li><li>
Lead by Example: Reinforce company culture, uphold guest service standards, and guide Guest Service associates (Service Desk, Cashiers, Baggers, and Cart Runners) in daily operations.</li><li>
Utilize Leadership Tools: include but not limited to ten tile evaluations, Coach&rsquo;s Reminder Card, Cashier Daily, Cashier Reference Information Binders and Guest Service OPPS Manual</li><li>
Oversee Operations: Monitor Guest Service activity, ensure team compliance with procedures, and maintain department cleanliness and functionality.</li><li>
Support: Step in to direct guests, manage checkout lines, and provide timely overrides or assistance to the Guest Service team.</li><li>
Monitor &amp; Adjust: Efficiently manage staff schedules, adjust operations based on business needs, and maintain compliance with labor laws for minor employees.</li><li>
Maintain Staffing Levels: Proactively manage staff coverage by calling in additional team members when needed to cover absences or increased business demand.</li><li>
Enforce Labor Laws: Ensure compliance with minor labor laws by appropriately scheduling minor employees for breaks, lunches, and clock-out times, adhering strictly to legal guidelines.</li><li>
Optimize Scheduling: Adjust daily schedules based on sales, item movement, and guest traffic to ensure productivity remains at 100%.</li><li>
Communicate with Shift Managers: Quickly notify Shift Managers when assistance is required and when handling guest service responsibilities at the checkout lanes.</li><li>
Manage Lane Flow: Open additional checkout lanes as needed to ensure a smooth guest experience during busy periods. Keep a cash drawer readily available for personal use when necessary.</li><li>
Track Attendance: Utilize the GSR Shift Report to effectively communicate and document lateness or absences.</li><li>
Cart Management: Ensure sufficient cart availability by monitoring and managing cart collection and running processes efficiently.</li><li>
Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.</li><li>
Support the Team: Other duties as assigned.</li></ul>
What We&rsquo;re Looking For:
To succeed as a Guest Service Representative (GSR), you should have:<ul><li>
Strong Leadership: Excellent communication and interpersonal skills, with the ability to manage and inspire a team in a fast-paced environment.</li><li>
Problem-Solving Skills: Proven ability to resolve guest concerns using effective communication and professionalism.</li><li>
Organizational Talent: Capability to juggle multiple priorities and adjust schedules as needed to meet business demands.</li><li>
Teamwork &amp; Training: A commitment to mentoring others and fostering a collaborative team environment.</li></ul>
Physical Demands and Work Environment:
The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.<ul><li>
The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.</li><li>
Physical ability to stand for extended periods and move/handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above.</li><li>
Ability to work varied hours/days, including nights, weekends, and holidays, as needed.</li></ul>
Work Schedule:
The Guest Service Representative is a position that is part-time. The work schedule may include mornings, afternoons, evenings, weekends, and holidays within the individual&rsquo;s availability.<div>
Join our team and bring your customer service, hospitality, front desk agent and leadership skills to a fast-paced, rewarding environment where you can make a real impact every day!</div> 
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Benefits Overview:

<h2 class="jobSectionHeader">WHY YOU'LL LOVE IT HERE:</h2>
<ul><li>Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
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Weekly Pay &amp; Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
</li><li>Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability &amp; flexibility.
</li><li>Vision &amp; Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
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Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
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Save for Your Future: Offering a 401(k), we&rsquo;re proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.
 
 
At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people. Location : Address: 660 Hometown Circle Location : City: Verona Location : State/Province: WI Location : Postal Code: 53593</li></ul></div>

Guest Service Representative (Part Time)

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