guest services manager

Four Seasons

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 A resort-like sanctuary in Kuwait&rsquo;s heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder &ndash; the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating &ndash; you&rsquo;ll find soaring rooftop restaurants, leisure facilities and the city&rsquo;s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city&rsquo;s malls and souks within a few minutes&rsquo; drive, you can experience all the spoils of the city without spoiling your precious relaxation time.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Select and interview candidates, provide training, and oversee staff performance; conduct performance evaluations and manage disciplinary matters.
 </li>
 <li>
 Makes sure that all their subordinates comply with their respective core standards &amp; culture standards.
 </li>
 <li>
 Is accountable for being a highly visible individual in the lobby that well represents the Executive Management.
 </li>
 <li>
 Coordinate with the Banqueting Manager the events logistical needs that are linked with the Guest
 </li>
 <li>
 Schedule all Guest Service staff (Bell staff, Valet Parking and Door staff) to ensure maximum guest satisfaction within budgeted guidelines.
 </li>
 <li>
 Ensure all vehicles and keys are handled with caution and are properly secured.
 </li>
 <li>
 Coordinate the cooperation between all Guest Service staff in handling guest cars, luggage, etc.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Minimum 2&ndash;3 years of experience in similar position preferably in a luxury or five‑star hotel environment.
 </li>
 <li>
 Proven leadership experience in managing multicultural teams.
 </li>
 <li>
 Strong organizational and planning skills.
 </li>
 <li>
 Excellent communication, organizational, and problem‑solving skills.
 </li>
 <li>
 Ability to work flexible hours, including weekends, evenings, and public holidays.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Fully furnished single accommodation in high-quality staff housing.
 </li>
 <li>
 Complimentary stays at Four Seasons Hotels worldwide.
 </li>
 <li>
 Paid annual home leave tickets.
 </li>
 <li>
 Free transportation to and from the hotel.
 </li>
 <li>
 Quality employee meals.
 </li>
 <li>
 Comprehensive medical coverage.
 </li>
 <li>
 Vibrant social, cultural, and sporting activities.
 
 
 </li>
 </ul>
 
 Work Authorization
 
 
 
 The hotel will provide work authorization for the successful candidate.
 
 
 We look forward to welcoming your application and the possibility of you joining our Four Seasons family!
</div>

Guest Services Manager

Villatel

<div>A DAY IN THE LIFE OF A GUEST EXPERIENCE MANAGER
Your day starts with connecting with the team &mdash; checking in, setting priorities, and ensuring the team is set up for success before moving fluidly across your PMS and other platforms to mentor your team and respond to guests in real time. You partner with operations leaders to spot opportunities to elevate the guest journey, stepping in with professionalism and empathy whenever a guest needs extra care, turning every moment into a reason to come back. Between guest interactions, you track feedback trends, keep records sharp and accurate, and pull together reports that showcase how the team is thriving &mdash; insights that shape smarter service down the line. It's this blend of hands-on leadership and thoughtful analysis that makes every guest experience feel effortless, a true reflection of the passion behind the scenes.
JOB RESPONSIBILITIES:<ul><li>
Supervise and mentor the Guest Experience team, providing guidance, training, and support to ensure delivery of outstanding service while upholding company standards.</li><li>
Act as a point of contact for guests, aiding, addressing inquiries, and ensuring their needs are met promptly and professionally.</li><li>
Collaborate with operations leaders to streamline guest service processes, identify areas for improvement, and implement solutions to enhance efficiency and effectiveness in collaboration with the Sr. Guest Services Manager.</li><li>
Utilize the Property Management System (PMS) coupled with multiple technology platforms simultaneously is required.</li><li>
Liaise with dispatch agents to coordinate responses to guest requests, prioritize tasks, and allocate resources effectively to meet service demands.</li><li>
Solicit and collect guest feedback through various channels, analyze trends, and collaborate with department leaders to implement improvements based on guest input.</li><li>
Handle guest complaints or escalated issues with professionalism and empathy; working with relevant departments to resolve issues and ensure guest satisfaction.</li><li>
Maintain accurate records of guest interactions, service requests, and feedback; generating reports as needed to track performance metrics and identify areas for improvement.</li></ul>
QUALIFICATIONS:<ul><li>
A minimum of two (2) years of experience in a guest services/front desk managerial role, coupled with a passion for providing exceptional service and creating memorable guest experiences.</li><li>
High School Diploma or equivalent required. Associate or bachelor&rsquo;s degree in hospitality management, business administration, or related field preferred.</li><li>
A genuine passion for hospitality and a dedication to exceeding guest expectations through personalized service and attention to detail.</li><li>
Excellent verbal and written communication skills, with the ability to interact professionally and effectively with guests, colleagues, and management.</li><li>
Strong problem-solving skills and the ability to think quickly to address guest inquiries or resolve issues in a timely and satisfactory manner.</li><li>
Front Desk or Guest Service experience with Marriott and/or Opera is highly preferred but not required.</li></ul></div>

Guest Experience Manager

The Meydan Hotel

<div>Duty Manager
 
(20267) 
Situated at the heart of Dubai&rsquo;s world-renowned Meydan Racecourse, The Meydan Hotel offers an elevated hospitality experience where contemporary luxury meets dynamic energy. Overlooking one of the world&rsquo;s most iconic horse racing destinations, our hotel offers exceptional culinary experiences, spacious rooms with panoramic views, and seamless service to create unforgettable moments for every guest. Whether welcoming leisure travellers, business delegates, or racing enthusiasts, we are driven by a passion to deliver personalised, heartfelt hospitality and to exceed expectations at every turn. 
Job Summary
The Duty Manager oversees daily hotel operations, ensuring smooth functioning across all departments and delivering exceptional guest experiences. Acting as the senior point of contact in the absence of department heads, the Duty Manager handles guest inquiries, resolves complaints, monitors service standards, and ensures that hotel policies, procedures, and safety protocols are followed. This role combines leadership, operational oversight, and guest relations to maintain high standards of service and operational excellence.
Key Responsibilities
<ul><li>Manage, supervise, and demonstrate all front office duties according to established standards.</li>
<li>Assist the Front Office Manager / Assistant Front Office Manager in efficiently running daily operations, ensuring courteous, professional, and flexible service at all times.</li>
<li>Assign tasks to subordinates using the multi-tasking principle and monitor their performance regularly.</li>
<li>Ensure adherence to operating expenses and control all departmental costs.</li>
<li>Oversee requisitioning, storage, and careful use of operating equipment and supplies.</li>
<li>Ensure proper handling of telephone calls, messages, and adherence to hotel etiquette.</li>
<li>Train and guide staff on call handling, guest services, and operational procedures.</li>
<li>Monitor guest check-in and check-out processes to ensure efficiency and accuracy.</li>
<li>Ensure timely submission of guest passport details through the CID system.</li>
<li>Verify that all special rates have appropriate authorization.</li>
<li>Assist with VIP and long-stay guests, ensuring personalized attention.</li>
<li>Make decisions regarding guest interactions with hotel employees and resolve complaints promptly.</li>
<li>Liaise with Reception and Housekeeping to prioritize arrival rooms and special requests.</li>
<li>Handle all guest compensation issues professionally.</li>
<li>Assist with direct individual and group check-ins/check-outs and ensure procedures are followed.</li>
<li>Ensure all guest room preferences are assigned before arrival based on hotel availability.</li>
<li>Support Guest Service Executives with daily shift audits and cash spot checks.</li>
<li>Ensure DTCM/VICAS checks are completed accurately and handed over properly to the next shift.</li>
<li>Ensure VIP guests are personally welcomed on arrival and seen off on departure.</li>
<li>Maintain FO team grooming and appearance standards in line with The Meydan Hotel guidelines.</li>
<li>Promote a warm, friendly approach among team members and encourage sharing of workloads, skills, and knowledge.</li>
<li>Maintain awareness of emergency procedures and act effectively in emergency situations.</li>
<li>Adhere to policies concerning fire, evacuation, accidents, bomb threats, and law &amp; order incidents.</li>
<li>Inform higher management or General Manager of major issues and assist with guest compensation where necessary.</li>
<li>Mentor new or inexperienced employees and conduct regular performance reviews.</li>
<li>Lead by example, motivating staff to meet service standards and departmental goals.</li>
<li>Manage departmental operations within the allocated budget.</li>
<li>Ensure strict adherence to cashiering procedures and financial controls.</li>
<li>Support the implementation of the Hotel&rsquo;s Code of Discipline.</li>
<li>Attend training sessions and participate in company-led employee activities.</li>
<li>Ensure all staff are aware of Lost &amp; Found procedures.</li>
<li>Maintain proper care and maintenance of equipment in assigned areas.</li>
<li>Comply with hotel hygiene, grooming, and personal appearance standards.</li>
<li>Follow the hotel&rsquo;s environmental policies and established guidelines.</li>
<li>Adhere to attendance and timekeeping procedures.</li>
<li>Perform other duties as delegated by management.</li>
</ul>Skills, Experience &amp; Educational Requirements
<ul><li>Demonstrates excellent professional presentation skills.</li>
<li>Exceptional guest service abilities with a strong customer-focused approach.</li>
<li>Advanced verbal and written communication skills.</li>
<li>Proficient in Microsoft Windows applications.</li>
<li>Knowledge of hotel property management systems such as Opera, and familiarity with sales systems such as Micros.</li>
<li>Strong interpersonal, analytical, and problem-solving skills.</li>
<li>Highly responsible, reliable, and self-motivated.</li>
<li>Able to perform effectively under pressure in a fast-paced environment.</li>
<li>Works cohesively and collaboratively within a team.</li>
<li>Maintains calmness, courtesy, and always focus on guest needs.</li>
<li>Strong attention to detail and commitment to service excellence.</li> 
</ul>Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div>

Duty Manager

Ignite Hotels

<div>Front Office Manager
This hotel is professionally managed by Ignite Hotels, a hospitality management company operating select-service and extended-stay properties across multiple states. Ignite Hotels combines disciplined operations with genuine hospitality, emphasizing teamwork, accountability, and delivering memorable guest experiences across its portfolio.
About the Role
The Front Office Manager leads the front desk team and oversees daily guest service operations. This role ensures strong service recovery, compliance with brand standards, and smooth front office operations.
Essential Functions<ul><li>
Lead daily front desk operations, including guest arrivals, departures, and service recovery.</li><li>
Train, coach, and develop front office team members to deliver excellent guest service.</li><li>
Maintain brand, product, and service standards at the front desk and lobby.</li><li>
Create and manage front desk schedules to meet business needs and labor targets.</li><li>
Monitor guest satisfaction scores and support action plans to improve performance.</li><li>
Handle escalated guest concerns professionally and ensure timely resolution.</li><li>
Ensure compliance with hotel policies, procedures, and safety standards.</li><li>
Partner with housekeeping, maintenance, and sales to support seamless guest experiences.</li><li>
Maintain accurate cash handling, night audit support, and front office reporting.</li><li>
Conduct regular inspections of the lobby, front desk, and public areas for cleanliness and appearance.</li><li>
Support promotions, local marketing efforts, and guest loyalty initiatives.</li><li>
Perform other duties as assigned to support front office operations.</li></ul>
This description is intended to outline the general nature and level of work performed. It is not an exhaustive list of all duties, responsibilities, or qualifications. Duties and responsibilities may change based on business needs. Employees are expected to maintain professional conduct and uphold company standards of service and integrity at all times. 
Qualifications
Experience<ul><li>
Minimum 2&ndash;3 years of hotel front desk or guest services experience; supervisory experience preferred.</li><li>
Experience with PMS systems (Opera, Hotel Key, Choice Advantage, or similar) preferred.</li></ul>
Education<ul><li>
High school diploma or GED required; hospitality or business coursework preferred.</li></ul>
Skills &amp; Abilities<ul><li>
Strong leadership, coaching, and team engagement skills.</li><li>
Excellent guest recovery and conflict-resolution abilities.</li><li>
Strong organizational skills with the ability to multitask in a fast-paced environment.</li><li>
Proficient in Microsoft Office and electronic scheduling/email systems.</li><li>
Professional communication skills and positive, service-focused attitude.</li></ul>
Availability<ul><li>
Scheduling may include evenings, weekends, and holidays based on operational needs.</li></ul>
Physical Requirements<ul><li>
Ability to stand for extended periods, walk the property, and lift up to 50 pounds as needed.</li></ul>
Work Environment
This position operates in a hotel environment with frequent guest interaction and a fast-paced operational setting.
Reports To: General Manager and/or other designated Company leadership
Employment &amp; Equal Opportunity
Employment is governed by applicable state and federal law.
Benefits for eligible employees may include health insurance coverage and paid time off. Certain positions may also be eligible for additional compensation consistent with Company policy and applicable law.
Employment may be contingent upon successful completion of background screening and/or drug testing consistent with applicable federal, state, and local law.
The employing entity for this position is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to legally protected status.</div>

Guest Service Manager

Hilton

<div>A Duty Manager at Waldorf Astoria Dubai International Financial Centre, a Forbes Five-Star luxury hotel, plays a key leadership role in ensuring seamless hotel operations and delivering exceptional guest experiences. As a visible ambassador of the hotel, this role fosters collaboration across departments, inspires operational excellence, and upholds the highest standards of luxury hospitality through thoughtful, personalised service and a commitment to Forbes Five-Star excellence.</div>
 <div><div>What will I be doing?
 
A Duty Manager at Waldorf Astoria Dubai International Financial Centre is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
<ul><li>Provide refined leadership and operational oversight of daily hotel operations, ensuring seamless delivery of Forbes Five-Star service standards across all guest touchpoints.
</li><li>Act as a primary point of contact for guests, with particular focus on VIPs, ensuring needs are anticipated and exceeded with discretion, professionalism, and grace.
</li><li>Oversee and coordinate operations across all departments to ensure smooth, efficient, and consistent hotel performance.
</li><li>Represent Senior Leadership during assigned shifts, assuming full responsibility for hotel operations, decision-making, and guest experience.
</li><li>Conduct regular property walks to monitor cleanliness, safety, security, and overall presentation of the hotel.
</li><li>Supervise and verify operational and financial procedures, ensuring accuracy, compliance, and integrity of reporting.
</li><li>Prepare shift and operational reports, investigate discrepancies, and communicate findings to relevant stakeholders.
</li><li>Oversee cash handling procedures, ensuring correct balances and strict adherence to financial controls.
</li><li>Optimize room revenue through effective inventory management, strategic upselling, and promotion of the hotel&rsquo;s services and facilities.
</li><li>Ensure full compliance with credit, cash handling, and financial policies, including foreign currency and credit card transactions, maintaining accuracy and security at all times.
</li><li>Confidently manage, document, and resolve guest concerns, incidents, or emergencies, ensuring timely resolution and minimal disruption to the guest experience.
</li><li>Lead and execute all safety, security, and emergency procedures with professionalism, safeguarding guests, colleagues, and hotel assets.
</li><li>Maintain expert knowledge of hotel services, amenities, policies, and the local area to deliver personalized and insightful guest recommendations.
</li><li>Deliver thorough, professional handovers to incoming Duty Managers and department leaders to ensure continuity of service and operational excellence.
</li><li>Support the training, coaching, and development of team members, fostering a culture of accountability, empowerment, and service excellence.
</li><li>Uphold all brand standards when utilizing front-of-house systems, technology platforms, and guest records, ensuring accuracy, confidentiality, and compliance.
</li><li>Conduct detailed health, safety, and property inspections to maintain a pristine, secure, and well-maintained environment.
</li><li>Collaborate closely with all departments to promote teamwork, consistency of service, and operational alignment.</li></ul></div></div>
 <div><div>What are we looking for?
 
Duty Managers serving for the Waldorf Astoria Dubai International Financial Centre are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
<ul><li>Excellent leadership skills and exceptional communication skills
</li><li>A passion for delivering exceptional levels of guest service
</li><li>Possess strong commercial acumen, with experience in increasing profitability in a tight market sector
</li><li>Proven supervisory or leadership experience within Front Office or Concierge in a luxury hotel environment.
</li><li>Strong commercial acumen with proven sales and upselling capabilities.
</li><li>Exceptional leadership, interpersonal, and communication skills with a refined, professional presence.
</li><li>Impeccable grooming standards and a genuine passion for delivering elevated, personalized guest service.
</li></ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
<ul><li>Previous role as Duty Manager in a luxury hotel
</li><li>A degree or diploma in Hotel Management or equivalent
</li><li>An in-depth knowledge of the hotel, leisure or service sector
</li></ul></div>What will it be like to work for Waldorf Astoria Hotels &amp; Resorts?
 
Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!</div>
 <div><div><div>Join an Award-Winning Workplace Culture
 
</div><div>At Hilton, we don&rsquo;t just deliver exceptional experiences for our guests&mdash;we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we&rsquo;ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
</div><div>Our award-winning culture has earned us repeated recognition on the World&rsquo;s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we&rsquo;re setting new standards for the future of travel.
</div><div>Whether you&rsquo;re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career&mdash;and help us make every stay a little more magical.
</div></div><div>Curious about life at Hilton? Explore our Careers Blog to see why we&rsquo;re more than a great place to stay&mdash;we&rsquo;re a great place to work.</div></div>

Duty Manager at Waldorf Astoria Dubai International Financial Centre

Marriott International

<div>Description: 
Le M&eacute;ridien Indianapolis is seeking a passionate, service-driven Front Office Manager to lead our Front Office team while providing exceptional guest experiences. This is a hands-on leadership position requiring a leader who enjoys working alongside their team, coaching in the moment, and leading by example.
The ideal candidate is energetic, detail-oriented, thrives in a fast-paced luxury hotel environment, and is comfortable spending a significant portion of their time working Front Desk shifts while overseeing daily operations.<h2 class="jobSectionHeader">
Essential Responsibilities</h2><ul><li>
Lead, coach, and develop Front Desk and Guest Services associates to deliver exceptional hospitality.</li><li>
Work scheduled Front Desk shifts as needed, including evenings, weekends, and holidays.</li><li>
Ensure all guest arrivals, departures, and service recovery situations are handled professionally and efficiently.</li><li>
Drive Marriott Bonvoy enrollment goals by coaching associates on enrollment techniques and personally leading enrollment efforts.</li><li>
Monitor guest satisfaction scores and implement strategies to continuously improve the guest experience.</li><li>
Manage daily operations, including scheduling, payroll, cash handling, and departmental productivity.</li><li>
Ensure compliance with Marriott brand standards, company policies, and operational procedures.</li><li>
Resolve guest concerns promptly while empowering associates to create memorable and personalized guest experiences.</li><li>
Conduct ongoing training, coaching, and performance feedback to build a high-performing team.</li><li>
Partner with Housekeeping, Engineering, and Food &amp; Beverage departments to ensure seamless hotel operations.</li><li>
Assist with hiring, onboarding, coaching, and performance management of Front Office associates.</li><li>
Maintain a visible presence in the lobby and serve as the operational leader during assigned shifts.</li><li>
Develop creative guest engagement initiatives that enhance the overall guest experience and foster loyalty.</li><li>
Create fun, engaging, and results-driven incentive programs that motivate associates, build morale, and encourage healthy competition while achieving departmental goals.</li></ul><h2 class="jobSectionHeader">
Qualifications</h2><ul><li>
Previous Front Office leadership experience in a hotel environment preferred.</li><li>
Marriott experience is a plus.</li><li>
Excellent verbal and written communication skills with the ability to effectively communicate with guests, associates, and leadership.</li><li>
Self-motivated with the ability to take initiative, identify opportunities for improvement, and solve problems proactively.</li><li>
Creative mindset with a passion for delivering memorable guest experiences and inspiring associates.</li><li>
Proven ability to motivate, coach, and develop a high-performing team while fostering a positive and engaging work environment.</li><li>
Comfortable working regular Front Desk shifts and leading by example.</li><li>
Proven ability to achieve performance goals, including Marriott Bonvoy enrollment targets and guest satisfaction metrics.</li><li>
Strong organizational, leadership, and conflict resolution skills.</li><li>
Flexible schedule, including nights, weekends, and holidays.</li><li>
Experience with hotel property management systems; Lightspeed experience is a plus.</li></ul><h2 class="jobSectionHeader">
What We're Looking For</h2>
We're looking for a leader who thrives on the hotel floor&mdash;not behind a desk. Someone who enjoys interacting with guests, coaching associates in real time, recognizing team accomplishments, and finding creative ways to elevate both the guest and associate experience. The ideal candidate is an excellent communicator, takes initiative without being asked, embraces new ideas, and inspires their team through recognition, accountability, and engaging incentive programs. This individual will lead by example while driving Marriott Bonvoy enrollments, guest satisfaction, and a culture of hospitality excellence.
Requirements: 
<ul><li>
Minimum of 2 years of hotel Front Office supervisory or management experience required; Marriott experience preferred.</li><li>
Previous experience working at the Front Desk with a strong understanding of Front Office operations.</li><li>
Must be willing and able to work regular Front Desk shifts, including evenings, weekends, and holidays, as business demands.</li><li>
Proven ability to lead, coach, and motivate a team while fostering a positive, engaging, and accountable work environment.</li><li>
Demonstrated success in driving Marriott Bonvoy enrollments or other guest loyalty programs through coaching and personal performance.</li><li>
Excellent verbal and written communication skills with the ability to build relationships with guests, associates, and leadership.</li><li>
Self-motivated with the ability to take initiative, make sound decisions, and adapt quickly in a fast-paced environment.</li><li>
Creative thinker with a passion for delivering memorable guest experiences and implementing innovative ideas to enhance service.</li><li>
Experience creating associate recognition programs, contests, and incentives that improve morale and drive performance.</li><li>
Strong organizational, time management, and multitasking skills with exceptional attention to detail.</li><li>
Ability to resolve guest concerns professionally while maintaining a calm, service-focused approach.</li><li>
Working knowledge of hotel property management systems; Lightspeed PMS experience is preferred.</li><li>
Proficient in Microsoft Office, including Outlook, Word, and Excel.</li><li>
Ability to stand and walk for extended periods and perform the physical requirements of a Front Office leadership role.</li><li>
Must be dependable, professional in appearance, and committed to delivering exceptional hospitality in accordance with Marriott brand standards.</li></ul></div>

Front Office Manager

Recess Hotels

<div>
 
 
 Recess is where the everyday takes a break.
 
 
 
 
 Opening in Fall 2026,
 
 
 Recess Hotel &amp; Club
 
 
 is bringing a new kind of hospitality to the heart of Savannah. Housed within the historic Manger Building, Recess blends a 221-room lifestyle hotel with a members club, rooftop pool, French brasserie, wellness club, coworking spaces, and lively social venues&mdash;all designed around one simple idea: life is better when there's room to play.
 
 
 Recess is the newest project from
 
 
 Left Lane
 
 
 , the team behind Hotel Bardo Savannah. In just one year, Bardo has earned
 
 
 Cond&eacute; Nast Traveler's inaugural Triple Crown distinction
 
 
 &mdash;recognizing hotels that have achieved the publication's Hot List, Gold List, and Readers' Choice Awards&mdash;along with the inaugural Michelin Key designation and recognition from Travel + Leisure as one of the Best New Hotels of the Year. It's this same commitment to thoughtful hospitality and unforgettable experiences that we're bringing to Recess.
 
 
 We're building more than a hotel. We're building a team of people who believe great hospitality is thoughtful, personal, and a little unexpected. Whether you're welcoming guests, creating memorable meals, keeping the operation running seamlessly, or leading a team, every role helps shape the Recess experience from day one.
 
 
 If you're curious, collaborative, and excited by the opportunity to build something from the ground up, we'd love to meet you.
 
 
 
 
 Find and seek. Stay here, play here. Welcome to Recess.
 
 
 
 
 
 About The Role
 
 
 
 
 
 Recess Hotel &amp; Club
 
 
 is seeking an
 
 
 Assistant Front Office Manage
 
 
 r to support the daily operations of the Front Office and Guest Services teams. This individual will help lead the arrival and departure experience, ensuring every guest receives warm, personalized, and anticipatory service throughout their stay.
 
 
 The Assistant Front Office Manager serves as a visible leader on the property, supporting team development, operational excellence, and guest satisfaction. Working closely with the Director of Front Office, this role helps cultivate a positive team culture while maintaining the highest standards of hospitality and service. The ideal candidate is passionate about luxury hospitality, enjoys building relationships with guests and team members alike, and thrives in a fast-paced environment.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Support the daily operations of the Front Desk and Guest Services teams
 </li>
 <li>
 Lead by example to ensure quality, consistency, and personalization throughout the guest experience
 </li>
 <li>
 Assist with coaching, training, and developing front office team members
 </li>
 <li>
 Foster a positive, engaging, and collaborative work environment
 </li>
 <li>
 Communicate effectively with leaders and team members across all hotel departments
 </li>
 <li>
 Resolve guest requests, concerns, and service recovery situations with professionalism and empathy
 </li>
 <li>
 Monitor front office performance and support revenue optimization initiatives
 </li>
 <li>
 Assist with scheduling, payroll review, and operational reporting as needed
 </li>
 <li>
 Ensure compliance with hotel policies, safety standards, and emergency procedures
 </li>
 <li>
 Maintain a visible presence in guest-facing areas and act as a resource for both guests and team members
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Passion for hospitality and delivering exceptional guest experiences
 </li>
 <li>
 Previous leadership experience in Front Office, Guest Services, or hotel operations required
 </li>
 <li>
 Strong interpersonal, communication, and problem-solving skills
 </li>
 <li>
 Ability to lead and motivate a team in a fast-paced luxury hospitality environment
 </li>
 <li>
 Professional presentation and grooming standards
 </li>
 <li>
 Experience with hotel property management systems and front office operations
 </li>
 <li>
 Ability to remain calm and effective while managing multiple priorities
 </li>
 <li>
 Flexible schedule, including evenings, weekends, and holidays as business needs require
 </li>
 <li>
 Strong attention to detail and commitment to operational excellence
 </li>
 <li>
 Ability to prepare and communicate daily operational updates in a timely manner
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 <ul>
 <li>
 Ability to stand and walk for extended periods.
 </li>
 <li>
 Ability to lift and carry up to 50 pounds.
 </li>
 <li>
 Ability to bend, reach, stoop, and move banquet equipment as needed.
 </li>
 <li>
 Ability to work evenings, weekends, holidays, and flexible schedules based on business demands.
 
 
 </li>
 </ul>
 
 
 Why Recess?
 
 
 
 
 
 
 Build something from the beginning.
 
 
 
 
 <ul>
 <li>
 Join the opening team behind one of Savannah's most anticipated lifestyle hotels and help shape the guest experience from day one.
 
 
 </li>
 </ul>
 
 
 Take care of yourself.
 
 
 
 
 <ul>
 <li>
 Medical, dental, vision, and wellness benefits for eligible full-time team members
 </li>
 <li>
 Company-matched 401(k) with fast vesting
 </li>
 <li>
 Up to 20 days of paid time off, paid holidays, and a paid birthday
 </li>
 <li>
 Complimentary daily team member meal
 
 
 </li>
 </ul>
 
 Experience The Brand.
 
 
 
 <ul>
 <li>
 Complimentary two-night stay at Hotel Recess &amp; Club Savannah
 </li>
 <li>
 Team member discounts on dining, Saltgrass Spa treatments, retail, and The Cooking School at Saint Bibiana
 </li>
 <li>
 Complimentary fitness classes
 
 
 </li>
 </ul>
 
 
 Travel farther.
 
 
 
 
 <ul>
 <li>
 Employee rates at select Leading Hotels of the World properties
 </li>
 <li>
 Discounts at Highgate hotels worldwide
 
 
 </li>
 </ul>
 
 
 Grow with Left Lane.
 
 
 
 
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 Referral incentives and guest recognition programs
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 Career development opportunities across a growing hospitality portfolio
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 The opportunity to help shape one of hospitality's most exciting lifestyle brands
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Assistant Front Office Manager

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