guest services manager

Marriott International

<div>Additional Information 
Job Number25150740 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi Arabia, 11493 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supports all day-to-day operations.</li></ul>
<ul><li>Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Coaches, counsels and encourages employees.</li></ul>
<ul><li>Handles employee questions and concerns.</li></ul>
<ul><li>Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.</li></ul>
<ul><li>Guides daily Front Desk shift operations.</li></ul>
<ul><li>Communicates performance expectations to employees in accordance with job descriptions for each position.</li></ul> 
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and property occupancy.</li></ul>
<ul><li>Understands the impact of Front Desk operations on the overall property financial goals and objectives.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service within guidelines.</li></ul>
<ul><li>Handles guest problems and complaints seeking assistance from supervisor as necessary.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul> 
Managing Projects and Policies
<ul><li>Implementing the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Assists in the review of comment cards and guest satisfaction results with employees.</li></ul>
<ul><li>Ensures employees have the proper supplies and uniforms.</li></ul>
<ul><li>Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.</li></ul> 
Supporting Handling of Human Resource Activities
<ul><li>Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Provides feedback to individuals based on observation of service behaviors.</li></ul>
<ul><li>Participates in an ongoing employee recognition program.</li></ul>
<ul><li>Conducts training when appropriate.</li></ul>
<ul><li>Participates in the employee performance appraisal process.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.</li></ul>
<ul><li>Complies with loss prevention policies and procedures.</li></ul> 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Assistant Night Manager

<div>Additional Information 
Job Number25163388 
Job CategoryRooms &amp; Guest Services Operations 
LocationCourtyard by Marriott Sand City Monterey, 880 Tioga Avenue, Sand City, California, United States, 93955 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
Expiration Date: 11/23/2025<div>
Additional Information: This hotel is owned and operated by an independent franchisee, Marriott Vacations Worldwide. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel&rsquo;s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
*Salary Range $94,000-$94,800 + bonus*
*This is an exempt position and will be paid on a salaried basis in accordance with state and federal law&rdquo;.*
*Tentative November 14th Start Date* 
JOB SUMMARY 
Oversee the daily operation of the Guest Services, Reservations and Bell/Valet Departments. Responsible for the leadership, training, and daily supervision of the above listed positions. Responsible for property revenue management tactics in partnership with Team Headquarters, revenue management. Address Guest complaints and inquiries; Direct liaison with Housekeeping and Maintenance department on daily and forecasted occupancy levels and all guest matters.
Prepare monthly forecast and variance report with General Manager oversight. 
CANDIDATE PROFILE CORE WORK ACTIVITIES 
Manage and supervise a combination of the following departments: Guest Services, Reservations and Bell/Valet. This includes a daily review of room availability to maximize revenue and occupancy for the resort program.
Monitor and maintain property management system, inventory, and operation.
Edit and prepare payroll for the department.
Ensure adherence to property and company policies and procedures.
Manage, supervise, and direct all weekly and EOM reporting requirements of the Guest Service department.
Develop long term Guest Service goals with an ongoing training/coaching plan including but not limited to the continuance of monthly meetings held with guest service agents and Guest Service Supervisor as well as the company wide guest service culture training.
Actively support and encourage the Ho&rsquo;okipa Incentive Plan.
Schedule and plan the work assignments for the department and supervise the staff.
Review the Night Audit work on a daily basis before submitting to the General Manager for review and signature.
Ensure City Ledger billing accurate and current. All outstanding billings on the C/L register should be in &ldquo;Current or 1-30 days&rdquo; if possible. Lead by example and management by walking around.
Ensure that all Guest Service Agents follow established guidelines including cash handling, key control and any Sarbanes Oxley guidelines that have been established by operations at Team Headquarters.
Work hand in hand with the Housekeeping / Maintenance Departments to minimize deficiencies and ensure the properties&rsquo; compliance with all permanent AAH Brand Standards.
Immediate follow up on all guest challenges.
Drive effective communication across all departments to ensure consistency, cohesiveness, and understanding of objectives and priorities.
Oversee the daily operations of the bell/valet desk (even though they are AOAO employees).
Other tasks, projects, and duties when needed as assigned by the General Manager. 
PHYSICAL REQUIREMENTS
Frequent sitting
Stand for long periods of time
Walk extended distances
Lift/carry 26-50 lbs.
Reach hands and arms in any direction. 
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. 
Education and Experience 
Bachelor&rsquo;s Degree in Hospitality Management and/or equivalent work experience.
Five (5) or more years of experience in hospitality management/supervisory level with specific skills to develop, monitor, and evaluate employee goals, objectives, performance, and to make recommendations when necessary. Excellent communication skills, both written and oral. Computer experience and knowledge of MS Word, Excel, and Outlook. OPERA experience is a plus. **EXPERIENCE IN CONDO HOTEL A PLUS** 
The salary range for this position is $94,000 to $94,800 annually. 
This company is an equal opportunity employer.
frnch1</div></div>

Front Office Manager

Al Bandar Rotana & Al Bandar Arjaan by Rotana

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As an Assistant Manager - Guest Services, you are responsible to ensure a high level of guest satisfaction while maintaining hotel profitability by all section team members and providing information to guests and visitor&rsquo;s inquiries. Furthermore your role is to coordinate all guest requests for special arrangements or services, courteously and efficiently and your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Promote a helpful and professional image to the client and give full co-operation to any customer requiring assistance with a prompt, caring and helpful attitude
 </li>
 <li>
 Prioritize and perform accordingly, ensuring guest requirements are handled immediately with speed and efficiency
 </li>
 <li>
 Control departmental expenses through proper analysis and planning of manpower needs, purchases and usage of materials and supplies
 </li>
 <li>
 Review designated in house guest list and be familiar with guest names, room location, special requests and profile history
 </li>
 <li>
 Assure and assist Team Leaders of Guests Services to legibly document all pertinent information in guest request / comments log(s) and update log books and guest profiles according to the established standards
 </li>
 <li>
 Maintain an awareness of competitor&rsquo;s services and rate structure by conducting frequent comparisons of the Guest Service Departments
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literacy and the knowledge of Opera will be highly regarded.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be well versed in Guest Relations and Executive Club operations with excellent presentation and communication skills as well as with a high aptitude for customer care. You should be outgoing, charismatic and with an approachable character and will work well under pressure in a fast paced environment. You are a great team leader, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding Hotel Operations
 
 
 Adaptability
 
 
 Effective Communication
 
 
 Teamwork
 
 
 Planning for Business
 
 
 Supervising People
 
 
 Customer Focus
 
 
 Drive for Results
 
 
 Supervising Operations
 
 
 Understanding Differences
</div>

Assistant Manager - Guest Services

Mandarin Oriental

<div>
 
 Mandarin Oriental Hotel Group
 
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental, Bodrum
 
 
 
 A stunning resort overlooking the Aegean Sea, Mandarin Oriental, Bodrum is where dreams come true. A luxury 5-star hotel retreat with two private beaches and excellent leisure facilities, we invite you to lie back, relax and savour the moment. With an idyllic location in Paradise Bay, we offer a seductive blend of style, serenity and 5-star comfort. With a range of gourmet restaurants, relaxing spa and choice of rooms, suites and villas, our unique resort is world-class.
 
 
 
 Duties And Responsibilities
 
 
 
 Train colleagues on operational procedures (SOP&rsquo;s) and functions and explain company
 
 
 policies
 
 
 Revise &amp; change SOP&acute;s when necessary.
 
 
 To meet managers to stay informed of changes affecting operations and share these changes with Guest Experience team.
 
 
 Complete daily Guest Experience allocation sheet and share this with relevant departments.
 
 
 Observe and evaluate colleagues&rsquo; appearance and performance to ensure quality service and
 
 
 Compliance with specifications.
 
 
 Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
 
 
 Apply guest feedback to service improvement efforts.
 
 
 Inform colleagues about special events or promotions taking place in the resort
 
 
 Requisition necessary supplies, equipment, or services.
 
 
 Resolve guest complaints and ensure follow up is carried out the Guest Experience team
 
 
 Meet and greet guests ensuring that a smooth sequence of the arrival and departure experience is followed.
 
 
 Act on behalf of Mandarin Oriental, Bodrum to ensure all guests are delighted and satisfied at all times.
 
 
 Supervise and maintain the Legendary Quality Experience, Pillar and MOQA standards.
 
 
 Create a safe, comfortable, and friendly working environment to enable the team to deliver an outstanding overall level of service.
 
 
 Welcome guests to their assigned suites and explain, in accordance with of Legendary Quality Experience required standards, facilities and services provided by Mandarin Oriental, Bodrum.
 
 
 Implement and maintain the Legendary Quality Experience Standards throughout the department.
 
 
 
 Requirements
 
 
 
 Knowledge of computers and systems.
 
 
 Successful problem solving skills.
 
 
 Possess an excellent written and verbal command of English.
 
 
 Excellent overall communication skills.
 
 
 Able to multi-task.
 
 
 Strong desire to provide excellent guest service.
 
 
 The ability to work well in a team environment.
 
 
 Possess a pleasant and outgoing personality.
 
 
 Multi-lingual is preferred
 
 
 Official Guest Experience Manager School qualification
 
 
 Previous luxury hotel experience.
</div>

Guest Experience Manager

<div>Additional Information 
Job Number25151126 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
YOUR LEGACY STARTS WITH US
At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms &amp; suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you&rsquo;re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life&rsquo;s most meaningful moments.
FIND PURPOSE IN YOUR PASSION
At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.
Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:
<ul><li>A rewarding career within one of the most recognized and prestigious luxury brands in the world.</li>
<li>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry.</li>
<li>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.</li>
<li>Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.</li>
<li>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:</li>
</ul><ul><li>Exclusive training and leadership development programs</li></ul>
<ul><li>Recognition and rewards for exceptional service</li></ul>
<ul><li>Preferential Members Rates at Marriott Hotels Globally</li></ul>
<ul><li>Dining &amp; Wellness discounts for your family and you</li></ul>
<ul><li>Medical Insurance Coverage</li></ul>
<ul><li>An HR team dedicated to your success and wellbeing</li></ul>
OUR EXPECTATIONS FROM THE ROLE:
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
CANDIDATE PROFILE
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul>
CORE WORK ACTIVITIES
Supporting Property Operations and Guest Relations Needs
<ul><li>Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li></ul>
<ul><li>Communicates any variations to the established norms to the appropriate department in a timely manner.</li></ul>
<ul><li>Sends copy of MOD report to all departments on a daily basis.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul>
Supporting Profitability Goals
<ul><li>Understands and complies with loss prevention policies and procedures.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li></ul>
Managing the Guest Experience
<ul><li>Intervenes in any guest/associate situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and associate well being is preserved.</li></ul>
<ul><li>Empowers associates to provide excellent customer service.</li></ul>
<ul><li>Provides immediate assistance to guests as requested.</li></ul>
<ul><li>Serves as a leader in displaying outstanding hospitality skills.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Ensures associates understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans to improve guest satisfaction.</li></ul>
<ul><li>Records guest issues in the guest response tracking system.</li></ul>
In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div>
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Manager on Duty

<div>Additional Information 
Job Number25159818 
Job CategoryRooms &amp; Guest Services Operations 
LocationAloft Muscat, 396 Ghala, Al Azaiba South, Muscat, Oman, Oman, 130 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Maintaining Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul> 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
Supporting Human Resource Activities
<ul><li>Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Runs Front Desk shifts whenever necessary.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Aloft, we aren&rsquo;t your typical hotel&mdash;but we aren&rsquo;t too cool for school either. We&rsquo;re here to be our guests&rsquo; launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they&rsquo;re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We&rsquo;re looking for confident self-expressers who aren&rsquo;t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Front Office Manager (Arabic Speaker)

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25138120
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 JW Marriott Hotel Ankara, Kizilirmak Mah. Muhsin Yazicioglu Cad. No: 1 Sogutozu, Ankara, T&uuml;rkiye, T&uuml;rkiye, 6520VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
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 Fluency in Turkish &amp; English is required
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 Bachelor's degree in Hotel Management, Hospitality, Business Administration, or related major
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 At least 3 years supervisory experiences in front office operations
 
 
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 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Supporting Management of Front Desk Team
 
 
 
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 Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
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 Encourages and builds mutual trust, respect, and cooperation among team members.
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 Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
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 Ensures employee recognition is taking place on all shifts.
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 Establishes and maintains open, collaborative relationships with employees.
 
 
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 Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
 
 
 
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 Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
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 Develops specific goals and plans to prioritize, organize, and accomplish your work.
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 Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
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 Strives to improve service performance.
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 Collaborates with the Front Office Manager on ways to continually improve departmental service.
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 Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
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 Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
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 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
 
 
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 Ensuring Exceptional Customer Service
 
 
 
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 Provides services that are above and beyond for customer satisfaction and retention.
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 Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
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 Serves as a role model to demonstrate appropriate behaviors.
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 Sets a positive example for guest relations.
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 Displays outstanding hospitality skills.
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 Empowers employees to provide excellent customer service.
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 Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
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 Provides feedback to employees based on observation of service behaviors.
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 Handles guest problems and complaints effectively.
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 Interacts with guests to obtain feedback on product quality and service levels.
 
 
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 Managing Projects and Policies
 
 
 
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 Implements the customer recognition/service program, communicating and ensuring the process.
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 Ensures compliance with all Front Office policies, standards and procedures.
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 Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
 
 
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 Additional Responsibilities
 
 
 
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 Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
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 Analyzes information and evaluating results to choose the best solution and solve problems.
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 Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
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 Functions in place of the Front Office Manager in his/her absence.
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 Communicates critical information from pre- and post-convention meetings to the Front Office staff.
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 Participates in department meetings.
 
 
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 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels, d&uuml;nyan&inodot;n d&ouml;rt bir yan&inodot;nda al&inodot;&scedil;ageldi&gbreve;iniz rahatl&inodot;&gbreve;&inodot; sa&gbreve;lamaya devam ederken her f&inodot;rsatta yenilik&ccedil;i yakla&scedil;&inodot;m&inodot;n&inodot; s&uuml;rd&uuml;r&uuml;yor ve misafirperverlik sanat&inodot;n&inodot; daha da geli&scedil;tirmeye &ccedil;al&inodot;&scedil;&inodot;yor. Bir Marriott Hotels &ccedil;al&inodot;&scedil;an&inodot; olarak, ya&scedil;ayan miras&inodot;m&inodot;z&inodot; destekleyip geli&scedil;tiren, d&uuml;&scedil;&uuml;nceli, samimi ve gelece&gbreve;e bakan bir hizmet anlay&inodot;&scedil;&inodot;yla "M&uuml;kemmel Misafirperverlik. Her Zaman" s&ouml;z&uuml;n&uuml; yerine getirmeye yard&inodot;mc&inodot; olursunuz. Sizi d&uuml;nya genelinde misafirperverlikle e&scedil; anlaml&inodot; olan Marriott Hotels'de bir kariyer ke&scedil;fetmeye davet etmekten gurur duyuyoruz. Marriott Hotels'e kat&inodot;larak, Marriott International &ccedil;at&inodot;s&inodot; alt&inodot;ndaki bir markalar portf&ouml;y&uuml;ne kat&inodot;l&inodot;rs&inodot;n&inodot;z. &Idot;&scedil;inizi en iyi &scedil;ekilde yapabilece&gbreve;iniz yeri
 
 tercih edin
 
 , amac&inodot;n&inodot;z&inodot; ger&ccedil;ekle&scedil;tirmeye
 
 ba&scedil;lay&inodot;n
 
 , m&uuml;kemmel bir k&uuml;resel ekibin &uuml;yesi
 
 olun
 
 ve hayallerinize ula&scedil;may&inodot;
 
 ba&scedil;ar&inodot;n
 
 .
 
 
 JW Marriott, Marriott International'&inodot;n l&uuml;ks portf&ouml;y&uuml;n&uuml;n bir par&ccedil;as&inodot;d&inodot;r ve d&uuml;nyan&inodot;n d&ouml;rt bir yan&inodot;ndaki &scedil;ehirlerde ve farkl&inodot; tatil yerlerinde 100'&uuml; a&scedil;k&inodot;n harika tesisten meydana gelir. JW, &ccedil;al&inodot;&scedil;anlar&inodot;m&inodot;z&inodot;n &ouml;nce geldi&gbreve;ine inan&inodot;r. &Ccedil;&uuml;nk&uuml; siz mutlu olursan&inodot;z misafirlerimiz de mutlu olur. JW Marriott &ccedil;al&inodot;&scedil;anlar&inodot; kendinden emin, yenilik&ccedil;i, samimi ve yarat&inodot;c&inodot;d&inodot;r. Markayla ayn&inodot; ad&inodot; ta&scedil;&inodot;yan &scedil;irketin kurucusu J.Willard Marriott'&inodot;n miras&inodot;n&inodot;n ta&scedil;&inodot;y&inodot;c&inodot;s&inodot;d&inodot;r. Otellerimiz, bir toplulu&gbreve;un par&ccedil;as&inodot; olaca&gbreve;&inodot;n&inodot;z ve farkl&inodot; k&uuml;lt&uuml;rlerden i&scedil; arkada&scedil;lar&inodot;ndan olu&scedil;an bir grupla ger&ccedil;ek bir yol arkada&scedil;l&inodot;&gbreve;&inodot;n&inodot;n tad&inodot;n&inodot; &ccedil;&inodot;karaca&gbreve;&inodot;n&inodot;z benzersiz bir i&scedil; deneyimi sunuyor. JW; e&gbreve;itim, geli&scedil;im, takdir f&inodot;rsatlar&inodot; ve en &ouml;nemlisi, b&uuml;t&uuml;nc&uuml;l mutlulu&gbreve;a odakl&inodot;, tutkular&inodot;n&inodot;z&inodot;n pe&scedil;inden gidebilece&gbreve;iniz l&uuml;ks bir ortam vadediyor. Misafirlere son derece &ouml;zenli davranmak, &ccedil;al&inodot;&scedil;anlar&inodot;m&inodot;za g&ouml;sterdi&gbreve;imiz &ouml;zenle ba&scedil;lar. &Idot;&scedil;te JW Treatment&trade; budur. JW Marriott'a kat&inodot;larak, Marriott International &ccedil;at&inodot;s&inodot; alt&inodot;ndaki bir markalar portf&ouml;y&uuml;n&uuml;n par&ccedil;as&inodot; olursunuz. &Idot;&scedil;inizi en iyi &scedil;ekilde yapabilece&gbreve;iniz yeri
 
 tercih edin
 
 , amac&inodot;n&inodot;z&inodot; ger&ccedil;ekle&scedil;tirmeye
 
 ba&scedil;lay&inodot;n
 
 , m&uuml;kemmel bir k&uuml;resel ekibin &uuml;yesi
 
 olun
 
 ve hayallerinize ula&scedil;may&inodot;
 
 ba&scedil;ar&inodot;n
 
 .
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Asst. Front Office Manager - Fluency in Turkish & English is Required

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