guest services manager

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Soon to be one of the region&rsquo;s foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, 18-hole golf course and more. The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over-tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones. The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal-clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs.
<h3 class="jobSectionHeader">About Four Seasons
</h3>Four Seasons is powered by our people. We are a collective of individuals who strive to be better, push boundaries, and treat others the way we would like to be treated. Across the globe, our teams create extraordinary experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone with care and respect. Whether you work with us, stay with us, live with us, or discover with us, our purpose is to create lasting impressions that enrich life through genuine human connection.
<h3 class="jobSectionHeader">About the Location
</h3>Set to become one of the region&rsquo;s premier luxury beachside destinations, The Red Sea Project stretches across pristine islands and lagoons along 200 km of coastline on Saudi Arabia&rsquo;s western shore. The new Four Seasons Resort Red Sea will be located on Shura Island, the vibrant hub of the development, featuring a yacht marina, lifestyle and leisure facilities, retail, an 18-hole golf course, and more.
Sustainability is at the core of the Red Sea destination, with renewable energy, marine conservation, and eco-friendly practices shaping its design. The resort will feature 149 rooms and suites with stunning views of white-sand beaches and turquoise waters, alongside six dining outlets, meeting and event spaces, a marine discovery center, Kids For All Seasons, a luxury spa with hammam, tennis courts, pools, and dedicated family and adult-only beaches.
<h3 class="jobSectionHeader">What You Will Do
</h3>As Guest Services Manager, you will:
<ul><li>Lead daily operations of the Guest Services team (Front Desk, Concierge, Bell/Door Attendants, and Guest Relations).
</li><li>Ensure a seamless arrival and departure experience, reflecting Four Seasons&rsquo; service excellence.
</li><li>Anticipate guest needs and personalize service to create memorable stays.
</li><li>Resolve guest challenges with professionalism, empathy, and swift service recovery.
</li><li>Coordinate with Housekeeping, Engineering, F&amp;B, and other departments for flawless operations.
</li><li>Supervise and train the Guest Services team, fostering a culture of service excellence.
</li><li>Monitor team productivity, guest feedback, and service standards to continuously improve.
</li><li>Support recruitment, onboarding, and training during the pre-opening phase.
</li><li>Ensure compliance with health, safety, and sustainability protocols.
</li></ul><h3 class="jobSectionHeader">What You Bring
</h3><ul><li>Proven experience as a Guest Services Manager or Assistant Manager in a luxury hotel or resort.
</li><li>Strong leadership, training, and operational management skills.
</li><li>Passion for creating personalized guest experiences.
</li><li>Pre-opening experience is a strong advantage.
</li><li>Fluency in English is required; Arabic is an asset.
</li><li>Eligible to work in Saudi Arabia.
</li></ul><h3 class="jobSectionHeader">Knowledge &amp; Skills
</h3><ul><li>Bachelor&rsquo;s degree in Hospitality Management or related field preferred.
</li><li>Minimum 2&ndash;3 years of leadership experience in Guest Services/Front Office in a 5-star hotel or resort.
</li><li>Familiarity with Opera or similar PMS systems.
</li><li>Excellent organizational, problem-solving, and time management skills.
</li><li>Strong communication skills with the ability to lead a multicultural team.
</li></ul><h3 class="jobSectionHeader">What We Offer
</h3><ul><li>Competitive tax-free salary.
</li><li>Housing and transportation provided.
</li><li>30 days annual vacation plus public holidays.
</li><li>Paid home leave flights.
</li><li>Complimentary meals and uniform cleaning.
</li><li>Medical and life insurance.
</li><li>Worldwide complimentary stays with Four Seasons.
</li><li>Career growth and development opportunities.
</li></ul><h3 class="jobSectionHeader">Schedule &amp; Hours
</h3>Full-time role.</div>

Guest Services Manager – Four Seasons Resort, The Red Sea Shura Island

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 We are seeking a proactive and guest-focused Duty Manager, you will act as the face of the luxury 5* hotel, ensuring seamless service delivery and resolving guest concerns promptly and professionally. Your leadership and problem-solving skills will be critical in maintaining our reputation for outstanding hospitality.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Act as the primary point of contact for guest inquiries, concerns, and feedback, ensuring a prompt and satisfactory resolution.
 </li>
 <li>
 Oversee day-to-day operations ,Shifts particularly during peak hours, and ensure smooth coordination across departments.
 </li>
 <li>
 Lead and inspire the front desk, concierge, and guest services teams to deliver exceptional service.
 </li>
 <li>
 Handle escalated guest issues with professionalism and empathy.
 </li>
 <li>
 Monitor guest satisfaction metrics and implement initiatives to enhance the guest experience.
 </li>
 <li>
 Prepare and monitor accounts ensures correct account procedures are followed.
 </li>
 <li>
 Assist in training and mentoring staff to uphold the highest hospitality standards.
 </li>
 <li>
 Manage VIP 5* guest experiences, ensuring personalized service and attention to detail.
 </li>
 <li>
 Ensure compliance with hotel policies, procedures, and standards.
 </li>
 <li>
 Prepare shift reports and communicate relevant details to the management team.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Qualifications
 
 
 Degree in Hospitality Management or similar
 
 
 <ul>
 <li>
 Work experience in Middle East in a 4-5 star hotels
 </li>
 <li>
 Work experience in supervisory roles in Front Office
 </li>
 <li>
 Excellent command of English language (both Oral and Written).
 </li>
 <li>
 Arabic language will be an advantage
 </li>
 <li>
 Knowledge of the OPERA Cloud system
 </li>
 <li>
 Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties.
 </li>
 <li>
 Must be able to work well under pressure in a fast paced and constantly changing environment.
 </li>
 </ul>
</div>

Duty Manager

Six Flags Qiddiya City and Aquarabia

<div>At Aquarabia Qiddiya City, The Team Leader II &ndash; Entry Operations supports the management of daily operations within the Guest Operations department, including welcoming guests, ensuring smooth arrival and exit processes, and managing access control. This role focuses on creating outstanding first impressions, coordinating guest transportation, and ensuring seamless use of turnstiles and Aqua fast pass access control, all while maintaining the highest standards of safety, efficiency, and guest service.
JOB-SPECIFIC:<ul><li> Ensure the overall safety and wellbeing of guests and staff within the park while maintaining high operational standards and enforcing all park policies, procedures, and quality, safety, and efficiency standards. Manage the day-today operations of ticketing, guest services, park access, VIP/group experiences, and cabana rentals, including oversight of entry operations, staffing, scheduling, and process optimization.</li><li>Warmly welcome guests upon arrival and ensure a positive first impression while supporting a smooth and efficient park entry and exit process.</li><li>Operate and monitor turnstile access control, verify tickets and wristbands, manage re-entry validation, oversee</li></ul>
Adventure Experiences access, and control Aqua Fast Pass access at rides and attractions to ensure efficient guest
flow.<ul><li>Assist with guest transportation logistics for arrival and departure, provide directions to transportation, parking, and</li></ul>
shuttles, and actively manage queues during peak times.<ul><li>Maintain clean, organized, and guest-ready arrival and access areas, and thank guests sincerely for visiting while</li></ul>
wishing them a safe journey home.<ul><li>Serve as the primary point of contact for VIP/VVIP arrivals, special requests, and guest feedback or complaints,</li></ul>
handling escalated inquiries, concerns, and suggestions professionally.<ul><li>Provide clear and accurate information regarding park hours, attractions, and services, responding promptly and</li></ul>
escalating when required.<ul><li>Collaborate cross-functionally with Security, Transportation, Guest Services, and other departments to ensure seamless</li></ul>
guest arrival and exit experiences and manage the park&rsquo;s contact center and support services to enhance communication and service delivery.<ul><li>Assist in developing the guest services team through training, performance management, and continuous operational</li></ul>
improvement.<ul><li>Act as a key contributor to the junior management team by identifying opportunities to enhance guest experiences</li></ul>
and operational efficiency and carry out responsibilities as a Department Duty Manager on a rotational basis.<ul><li>Maintain accurate records, reports, and operational data related to guest services and entry operations.</li><li>Support emergency response procedures at access points by guiding guests safely when required.</li><li>Perform additional duties as assigned.</li></ul> 
Requirements 
Education: High school diploma or equivalent required.
Experience: 1 - 2 years&rsquo; experience in Entry Operations, Access Control, Crowed Control, Guest Services or similar roles, preferably within a water theme park or event setting
Skills: Strong communication and interpersonal skills with a welcoming demeanor. Strong organizational and time management abilities Ability to handle high-pressure situations and manage Guest flows efficiently. Proficient in developing and implementing training and operating procedures.
Languages: Fluent in Arabic, Excellent English.
Core Competencies: Leadership and mentorship skills. Problem-solving and creativity. Strong work ethics and integrity. Strong focus on Guest flow in Entry and Exit point and delivering excellent guest services. Attention to detail and ability to adapt to operational needs. Passion for creating seamless Entry and Exit experiences for guests. Team-oriented and collaborative mindset</div>

Team Leader II - Entry Operations (Aquarabia)

Marriott International

<div>Additional Information 
Job Number26064448 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, 121000 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY
Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. 
SCOPE / BUSINESS CONTEXT
<ul><li>A Full Time/Part Time position based at the JW MARRIOTT MARQUIS HOTEL DUBAI.</li>
<li>Number of Direct Reports - 5</li>
<li>Titles of Direct Reports &ndash; Assistant Front Office Manager, Guest Services Manager, At Your Service Manager, Executive Lounge Manager, Guest Experience Manager 
</li></ul>CANDIDATE PROFILE
Experience:
<ul><li>Previous experience in similar role preferred</li>
</ul>Skills and Knowledge
<ul><li>Strong Communication skills (verbal, listening, writing)</li>
<li>Innovative</li>
<li>Pro-active and reliable</li>
<li>Able to work alone and within a team</li>
</ul>Education or Certification
<ul><li>Good level of English essential</li>
</ul>Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.</li></ul> 
CORE WORK ACTIVITIES
Leading Guest Services Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li>
<li>Encourages and builds mutual trust, respect, and cooperation among team members.</li>
<li>Serves as a role model to demonstrate appropriate behaviors.</li>
<li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li>
<li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li>
<li>Ensures recognition of employees is taking place across areas of responsibility.</li>
<li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li>
<li>Celebrates successes and publicly recognizes the contributions of team members.</li>
<li>Maintaining Guest Services and Front Desk Goals</li>
<li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li>
<li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li>
<li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li>
<li>Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li>
<li>Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.</li>
<li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li>
<li>Understands the impact of Front Office operations on the Rooms area and overall property financial goals.</li>
<li>Manages department controllable expenses to achieve or exceed budgeted goals. 
</li></ul>Managing Projects and Policies
<ul><li>Ensures compliance with all Front Office policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Acts as the &ldquo;Service Champion&rdquo; for the Front Office and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.</li></ul>
<ul><li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Establishes challenging, realistic and obtainable goals to guide operation and performance.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy, and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably.</li></ul>
<ul><li>Manages employee progressive discipline procedures for Front Office Staff.</li></ul>
<ul><li>Administers the performance appraisal process for direct report managers.</li></ul>
<ul><li>Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.</li></ul>
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.</li></ul> 
</div><div>Management Competencies</div><div> 
</div>Leadership<ul><li>Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.</li><li>Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..</li><li>Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.</li><li>Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.</li></ul>
Managing Execution<ul><li>Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.</li><li>Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.</li><li>Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.</li></ul>
Building Relationships<ul><li>Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.</li><li>Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company&rsquo;s service standards.</li><li>Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.</li></ul>
Generating Talent and Organizational Capability<ul><li>Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.</li><li>Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.</li></ul>
Learning and Applying Professional Expertise<ul>
<li>Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.</li>
<li>Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.</li>
<li>Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges</li>
<li>Guest Services - Knowledge of procedures for wake-up services, safe deposit boxes, room and property amenities, property-specific programs (e.g., kids programs), guest rewards programs, and local attractions.</li>
<li>Financial Procedures - Knowledge of policies and procedures involved in processing different types of sales transactions and payment methods, including cash, credit cards, personal checks, traveler checks, regional and national promotions, coupons, gift certificates/cards, city ledgers or store credit as well as knowledge of laws and regulations regarding the selling of restricted items (e.g., over-the-counter medications, alcohol, and tobacco products). This includes knowledge of necessary security checks (e.g., verifying identification) required for various payment methods and local financial regulation (e.g., anti-money laundry, exchange rates, etc.)</li>
<li>Payment Process - Knowledge of policies and procedures involved in managing and processing different types of sales transactions and payment methods including credit cards approval and declines, personal checks, traveler checks, coupons, gift certificates/cards, e-certificates for Marriott Rewards program, wholesaler vouchers, and direct bills. This includes knowledge of necessary security checks (e.g., verifying identification) for various payment methods.</li>
<li>Front Desk - Knowledge of procedures and policies for check-in/check-out; pre-arrival planning; Marriott Rewards Program; Corporate-sponsored programs; Property based systems (i.e., MGS, MARSHA, PMS, Fidelio Opera, FOSSE, Call Accounting, Voicemail, Movies, Key); vendors, products, services, and merchandise; front desk supply management; room inventory management.</li>
<li>Problem Resolution- Ability to record, track and resolve guest problems via property software (i.e. GXP, Opera, etc.) handle emergencies, and effectively deal with customer issues and complaints.</li>
<li>Basic Competencies - Fundamental competencies required for accomplishing basic work activities.</li>
<li>Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).</li>
<li>Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.</li>
<li>Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.</li>
<li>Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.</li>
<li>Writing - Communicates effectively in writing as appropriate for the needs of the audience.</li></ul> 
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Front Office Manager

Grand Central Hotel

We are looking for a Front Office Manager who will oversees the entire front office team, and coordinates the activities of the front desk, reservations, concierge and transport services. He or She will work closely with other departments to resolve issues with guests and maintain the property.Duties and Responsibilities<ul><li>Schedules the front office staff.</li><li>Supervises workload during shifts.</li><li>Maintains working relationships and communicates with all departments.</li><li>Verifies that accurate room status information is maintained and properly communicated.</li><li>Resolves guest problems quickly, efficiently, and courteously.</li><li>Updates group information &amp; FIT bookings. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.</li><li>Conducts regularly scheduled meetings of front office personnel.</li><li>Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count.</li><li>Monitor high balance guest and take appropriate action.</li><li>Ensure implementation of all hotel policies and house rules.</li><li>Ensure that front office staffs are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.</li><li>Review Front office logbook and Guest feedback forms on a daily basis.</li></ul>Skills and Experience<ul><li>3 - 5 years of practical experience in front office position in a hotel in UAE, preferably Dubai</li><li>Good oral and written communication skills</li><li>Strong working knowledge of relevant computer software including MS Office, Opera PMS and payment systems</li><li>Strong presentation and leadership skills and friendly demeanor</li></ul>Job Type: Full-timePay: AED5,000.00 - AED7,000.00 per monthApplication Question(s):<ul><li>Can join immediately</li></ul>Experience:<ul><li>customer service: 3 years (Required)</li><li>hotel: 3 years (Required)</li></ul>Work Location: In person

J&P Hospitality Management

<div>Job Description 
Job Title: Assistant General Manager 
Reports to: General Manager 
FLSA Status: Non-Exempt 
Location: On-Site 
Direct Reports: None 
Department: Property Operations 
JOB SUMMARY: 
 
The Assistant General Manager (AGM) supports the General Manager in overseeing daily property operations, ensuring that guests have a positive experience and that all hotel standards are met. This is a hands-on role that may require stepping into any frontline position as needed. The AGM supervises staff, inspects rooms and public areas, monitors finances at the front desk, and ensures the safety, security, and organization of the property during their shift. When the General Manager is not on-site, the AGM is the acting lead for guest relations, 
incident response, and team direction. 
ESSENTIAL DUTIES AND RESPONSIBILITIES:<div> 
<ul><li>Provide daily supervision to guest front desk, housekeeping, custodial, and maintenance staff.</li><li>Deliver excellent service by supporting check-ins, guest inquiries, and front desk operations.</li><li>Inspect guest rooms and public areas to ensure quality, cleanliness, and readiness for occupancy.</li><li>Monitor cash handling and deposit procedures at the front desk; ensure office is properly closed at shift end.</li><li>Enforce all safety, cleanliness, and Master Key policies to protect guests, team members, and property.</li><li>Serve as the lead contact for guest incidents, including police matters, guest removal, medical emergencies, fires, and natural disasters.</li><li>Conduct property walks, review open service requests, and ensure all arriving guests are assigned rent-ready rooms.</li><li>Coordinate with housekeeping and maintenance teams to address guest needs and room readiness.</li><li>Support guest billing processes by verifying payment methods and ensuring charges align with the approved</li></ul>
payment type, such as credit card, direct bill, or other authorized methods. 
<ul><li>Interview job applicants and recommend candidates for hire.</li><li>Assist with new hire paperwork, onboarding, and on-the-job training.</li><li>Assign daily tasks, redirect team members when necessary, and reinforce the use of PPE and adherence to safety protocols.</li><li>Provide daily updates to the General Manager and report any major issues requiring follow-up.</li><li>Perform other job duties as assigned.</li></ul></div> 
QUALIFICATIONS:<div> 
<ul><li>High school diploma or equivalent required.</li><li>At least 1 year of experience in hotel operations, hospitality, or customer service preferred.</li><li>Supervisory experience strongly preferred.</li><li>Ability to read, write, and communicate clearly in English. Bilingual in Spanish a plus.</li><li>Basic math and computer skills required.</li><li>Strong leadership, decision-making, and customer service skills.</li><li>Must be legally authorized to work in the United States without current or future visa sponsorship.</li><li>Employment is subject to E-Verify verification.</li><li>Must be at least 18 years of age.</li></ul></div> 
EXPECTATIONS:<div> 
 
<ul><li>Maintain a professional appearance and deliver service in line with company values.</li><li>Be punctual, dependable, and available to work scheduled shifts, including evenings, weekends, and holidays,</li></ul>
with flexibility to support additional or emergency coverage when needed. 
<ul><li>Maintain a calm and professional approach to resolving conflict, guest complaints, and team concerns.</li><li>Follow all safety and security procedures, including incident escalation and property walk-throughs.</li><li>Maintain a positive working relationship with all departments to support smooth operations.</li></ul></div> 
PHYSICAL REQUIREMENTS:<div> 
 
<ul><li>Must be able to stand and walk for extended periods, including up and down stairs.</li><li>Must be able to bend, kneel, stoop, and reach to perform inspections and assist with daily operations.</li><li>Must be able to lift/move up to 25 pounds independently and up to 50 pounds with assistance.</li><li>Must be able to use a computer, phone, and standard office equipment for extended periods.</li><li>Must be able to detect odors such as smoke, gas, or strong cleaning products to help maintain a safe</li></ul>
environment. 
<ul><li>Must have vision abilities including close, distance, color, peripheral, and depth perception, as well as the ability</li></ul>
to adjust focus. 
<ul><li>May be exposed to cleaning chemicals, odors, dust, and varying indoor or outdoor weather conditions.</li><li>Must be able to perform the essential job functions with or without reasonable accommodation.</li></ul></div> 

<div>
J&amp;P Hospitality/Asset Management is an equal opportunity employer and does not discriminate against otherwise qualified applicants based on race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.
</div><div>J&amp;P participates in E-Verify</div></div>

Assistant General Manager (Property Manager) - Extended Stay America

Royal Caribbean Group

<div>
 
 
 HOUSEKEEPING MANAGER
 
 
 
 
 
 
 
 Position Summary
 
 
 <ul>
 <li>
 Housekeeping Manager owns the guests experience related to cleanliness and visual impressions onboard, offering a seamless execution of premium service that is both exceptional and memorable.
 </li>
 <li>
 Housekeeping Manager must possess outstanding hospitality, communication, and organizational skills in addition to effective decision-making abilities.
 </li>
 <li>
 This individual will take full ownership and accountability for the maintenance and cleanness and will also ensure the flawless delivery of all services to the highest level of expectation.
 </li>
 <li>
 He/she excels at establishing and maintaining a positive working environment and manages to performance expectations through open and frequent communication.
 </li>
 <li>
 He/she demonstrates excellent training, leadership development and recognition skills with both supervisors and crew members, and always maintains a strong floor presence, ensuring team members deliver exceptional customer service to guests through flawless and consistent execution of their responsibilities.
 </li>
 <li>
 
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATIONS
 
 
 
 
 
 <ul>
 <li>
 Two to three years progressive Housekeeping managerial experience, preferably in an upscale hotel, resort, or cruise ship. (Shipboard experience preferred).
 </li>
 <li>
 Preferred bachelor&rsquo;s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent.
 </li>
 <li>
 Extensive knowledge of proper cleaning techniques, chemical handling and safety related procedures, requirements and use of equipment, personal protective equipment and job safety analysis related to proper handling chemicals, lifting, pushing, and pulling heavy equipment, garbage removal.
 </li>
 <li>
 Knowledgeable about talent assessment techniques, quality service standards and guest satisfaction, development of crew / management, leadership skills and coaching abilities for front line employees and junior management, increased ability to solve issues.
 </li>
 <li>
 Knowledge of policies and practices involved in the human resources function.
 </li>
 <li>
 Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related Company programs (SQM, OCIMS, Fidelio, LGA, Medallia, Kronos etc.)\
 </li>
 <li>
 Working knowledge of financial aspects, budgeting, and cost containment, planning and future orders, inventories, and C&amp;R.
 </li>
 <li>
 Demonstrates strong results-oriented management style with proven successes.
 </li>
 </ul>
 
 
 
 
 
 
 APPLY HERE: www.rclctrac.com
 
</div>

Housekeeping Manager

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