guest services manager

Rotana Ras Al Khaimah - The Mangroves

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As a Guest Services Manager you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information
 </li>
 <li>
 Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
 </li>
 <li>
 Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
 </li>
 <li>
 Handle guest complaints and assist in maintaining smooth relationships between management and guests by resolving problems arising from guest complaints and attending to their requests or queries with dispatch immediately
 </li>
 <li>
 Responsible for an efficient, clean, safe and hygienic upholding of all front office areas
 </li>
 <li>
 Assure compliance and coordination of guests needs, requests and personal preference
 </li>
 <li>
 Organise and implement all special needs, personal preferences and amenity distribution in accordance to the departments standards
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literacy and the knowledge of Opera will be highly regarded.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be well versed in Guest Relations and Executive Club operations with excellent presentation and communication skills as well as with a high aptitude for customer care. You are an outgoing, charismatic and approachable character, who will work well under pressure in a fast paced environment and be a great team leader, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding Hotel Operations
 
 
 Effective Communication
 
 
 Planning for Business
 
 
 Supervising People
 
 
 Understanding Differences
 
 
 Supervising Operations
 
 
 Teamwork
 
 
 Adaptability
 
 
 Customer Focus
 
 
 Drive for Results
</div>

Guest Services Manager

Scenic Property Group

<div>Are you a natural leader with a passion for hospitality? Embassy Suites Dallas Love Field is seeking an Assistant Guest Services Manager to join our dynamic team! In this key position, you'll help oversee the day-to-day operations of the Front Office while ensuring that every guest experience is top-notch. If you're ready to take on a management role with a focus on guest satisfaction and team development, we'd love to meet you!<h2 class="jobSectionHeader"> 
What You&rsquo;ll Be Doing</h2>
As the Assistant Guest Services Manager, you&rsquo;ll work closely with the Guest Services Manager to manage the Front Desk team, oversee guest service operations, and ensure the hotel runs smoothly. You&rsquo;ll supervise all Guest Services and Transportation staff, assist with guest complaints, and represent management in the absence of the Guest Services Manager. You&rsquo;ll also be deeply involved in team training and ensuring the highest standards of service.<h2 class="jobSectionHeader"> 
What We&rsquo;re Looking For</h2>
Education &amp; Experience:<ul>
<li>A 2-year college degree (preferred)
</li><li>At least 1 year of supervisory experience in hospitality or a related field
</li><li>Proficiency in Windows, spreadsheets, and word processing
</li><li>A valid driver&rsquo;s license from the applicable state
</li></ul>Physical / Schedule Requirements:<ul>
<li>Ability to stand for extended periods during shifts
</li><li>Light physical work, including occasionally lifting up to 20 lbs
</li><li>Long hours may be required, including weekends and holidays 
</li></ul> 
<h2 class="jobSectionHeader">What Makes You a Great Fit</h2>
You are someone who:<ul>
<li>Is a strong communicator&mdash;able to work with both guests and staff with professionalism and clarity
</li><li>Possesses excellent problem-solving skills and can stay calm under pressure
</li><li>Leads by example with a friendly, courteous, and service-oriented demeanor
</li><li>Is detail-oriented with a commitment to ensuring guest satisfaction
</li><li>Has a strong background in supervising and training teams
</li><li>Has the ability to prioritize and multitask in a fast-paced environment 
</li></ul> 
<h2 class="jobSectionHeader">Key Responsibilities</h2><h3 class="jobSectionHeader">
Guest Services Leadership</h3><ul>
<li>Supervise and train Guest Services, Concierge, and Uniformed Services/Transportation teams
</li><li>Address guest complaints, requests, or issues in a timely and professional manner
</li><li>Maintain a friendly, courteous, and attentive environment at the Front Desk at all times
</li><li>Monitor staff performance, providing feedback and coaching to ensure high service standards
</li><li>Assist in guest check-ins and checkouts to ensure seamless and efficient operations
</li></ul><h3 class="jobSectionHeader">Operations &amp; Supervision</h3><ul>
<li>Oversee Front Desk operations, ensuring all systems are functioning smoothly
</li><li>Handle guest inquiries, concerns, and special requests
</li><li>Enforce hotel policies and ensure that all team members adhere to Standard Operating Procedures (SOPs)
</li><li>Conduct daily briefings with staff to align on priorities, updates, and special guest needs
</li><li>Review logs and reports to monitor guest satisfaction, staff performance, and operational issues
</li><li>Ensure compliance with all cash handling, billing, and credit policies
</li></ul><h3 class="jobSectionHeader">Team Development &amp; Training</h3><ul>
<li>Assist with staff training and create development plans to improve performance
</li><li>Ensure that new hires are trained on hotel operations, guest service standards, and company policies
</li><li>Lead by example to maintain a high standard of service and professionalism among team members
</li><li>Participate in performance reviews and assist with employee growth and retention
</li></ul><h3 class="jobSectionHeader">Special Guest &amp; VIP Management</h3><ul>
<li>Oversee special requests for VIP guests, ensuring personalized service and attention to detail
</li><li>Monitor guest satisfaction scores and take proactive measures to enhance the guest experience
</li><li>Block rooms for special groups and ensure all guest needs are met during their stay 
</li></ul> 
<h2 class="jobSectionHeader">Why Join Us?</h2>
At Embassy Suites Dallas Love Field, you&rsquo;re not just joining a hotel you&rsquo;re becoming part of a team that prides itself on delivering exceptional guest service while fostering a collaborative and supportive environment. As an Assistant Guest Services Manager, you&rsquo;ll have the opportunity to grow professionally, develop your leadership skills, and make a lasting impact on both guests and team members.<h3 class="jobSectionHeader"> 
Ready to Lead the Way?</h3>
If you're a hospitality professional who thrives in a leadership role and is committed to providing outstanding service, apply today to join the Embassy Suites Dallas Love Field team!</div>

Assistant Guest Services Manager – Embassy Suites Dallas Love Field

Festival Foods

<div>Location : Name: Green Bay West - W. Mason Position Type: Full-Time Company Overview:

<h2 class="jobSectionHeader">ABOUT FESTIVAL FOODS:</h2>
We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.
At Festival, people are at the top of our list. You&rsquo;ll see it in everything from our daily interactions to how we treat our guests &ndash; even in our extensive associate benefits and programs. Job Summary:

Join our Festival Foods team as a Guest Services Assistant Department Manager!
Job Title: Guest Services Assistant Department Manager
Reports to: Guest Services Manager
At Festival Foods, we know that outstanding guest service starts with helpful associates. As a Guest Services Assistant Department Manager, you'll help create a welcoming atmosphere where every guest feels valued. Whether you're supporting a busy checkout, mentoring your team, or ensuring smooth daily operations, your leadership will make an impact. If you thrive in a fast-paced, hospitality-driven environment and love providing exceptional customer service that will &quot;boomerang&quot; guests back, this role is for you! 

External Job Description:

What You&rsquo;ll Do:
As a Guest Services Assistant Department Manager at Festival Foods, your responsibilities will include:<ul><li>
Provide Helpful Service: Providing excellent guest service is at the heart of what we do. Whether it&rsquo;s a friendly greeting, answering questions or addressing guest concerns, you&rsquo;ll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day.</li><li>
Foster Team Success: Assist the Guest Services Manager with department operations, ensuring company policies and procedures are followed, and goals are achieved. Lead the team when the Manager is out.</li><li>
Mentor and Develop: Train and develop associates, helping key team members advance within the company. Conduct onboarding and training sessions, such as bagger or cashier training.</li><li>
Manage Daily Operations: Oversee guest services activities, ensuring a positive guest experience and a smooth team environment. Delegate tasks and manage team priorities to maximize productivity in a retail grocery store environment.</li><li>
Optimize Schedules: Use labor tools to create schedules that balance guest needs and labor budgets. Adjust staffing levels based on guest traffic and item counts throughout the day.</li><li>
Quality Standards: Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.</li><li>
Ensure Compliance: Enforce all company policies, including timekeeping accuracy and guest services protocols. Ensure proper cleanliness, maintenance, and sanitation of the department.</li><li>
Uphold Standards: Collaborate with Bookkeeping and Loss Prevention (Asset Protection) and management to maintain accuracy in reporting and follow up on any discrepancies, including disciplinary actions.</li><li>
Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.</li><li>
Support the Team: Other duties as assigned.</li></ul>
What We&rsquo;re Looking For:
To succeed as a Festival Foods Guest Services Assistant Department Manager, you should have:<ul><li>
Leadership Experience: At least 1 year of previous leadership or supervisor experience in a retail, restaurant, front desk environment, or an equivalent combination of education and experience. A high school education is required.</li><li>
Strong Communication Skills: Ability to effectively communicate and problem solve with guests and team members, creating a positive work environment.</li><li>
Team-Oriented: A passion for training, educating, and developing team members, fostering a collaborative atmosphere.</li><li>
Organizational Skills: Exceptional planning and organizational abilities to manage shifting priorities and demands in a fast-paced environment.</li><li>
Safety Awareness: Knowledge of all safety requirements and company safety policies to ensure a secure and compliant workplace.</li></ul>
Physical Demands and Work Environment:<div>
The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</div><ul><li>
Stand in one place for long periods of time, bend, stoop, and kneel regularly</li><li>
Full range of upper body motion and perform repetitive tasks</li><li>
May be exposed to extreme temperatures</li><li>
Ability to work varied hours/days including nights, weekends and holidays as needed</li></ul>
Work Schedule:
The Guest Services Assistant Department Manager is a full-time position. Your schedule will include mornings, afternoons, evenings, weekends, and holidays to meet the needs of our guests.<div>
Front End</div>
Benefits Overview:

<h2 class="jobSectionHeader">WHY YOU'LL LOVE IT HERE:</h2>
<ul><li>Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
</li><li>
Weekly Pay &amp; Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
</li><li>Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability &amp; flexibility.
</li><li>Vision &amp; Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
</li><li>
Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
</li><li>
Save for Your Future: Offering a 401(k), we&rsquo;re proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.
 
 
At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people. Location : Address: 2250 West Mason Street Location : City: Green Bay Location : State/Province: WI Location : Postal Code: 54303</li></ul></div>

Guest Services Assistant Department Manager

<div>Location : Name: Menasha Position Type: Full-Time Company Overview:

<h2 class="jobSectionHeader">ABOUT FESTIVAL FOODS:</h2>
We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.
At Festival, people are at the top of our list. You&rsquo;ll see it in everything from our daily interactions to how we treat our guests &ndash; even in our extensive associate benefits and programs. Job Summary:

Join our Festival Foods team as a Guest Services Assistant Department Manager!
Job Title: Guest Services Assistant Department Manager
Reports to: Guest Services Manager
At Festival Foods, we know that outstanding guest service starts with helpful associates. As a Guest Services Assistant Department Manager, you'll help create a welcoming atmosphere where every guest feels valued. Whether you're supporting a busy checkout, mentoring your team, or ensuring smooth daily operations, your leadership will make an impact. If you thrive in a fast-paced, hospitality-driven environment and love providing exceptional customer service that will &quot;boomerang&quot; guests back, this role is for you! 

External Job Description:

What You&rsquo;ll Do:
As a Guest Services Assistant Department Manager at Festival Foods, your responsibilities will include:<ul><li>
Provide Helpful Service: Providing excellent guest service is at the heart of what we do. Whether it&rsquo;s a friendly greeting, answering questions or addressing guest concerns, you&rsquo;ll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day.</li><li>
Foster Team Success: Assist the Guest Services Manager with department operations, ensuring company policies and procedures are followed, and goals are achieved. Lead the team when the Manager is out.</li><li>
Mentor and Develop: Train and develop associates, helping key team members advance within the company. Conduct onboarding and training sessions, such as bagger or cashier training.</li><li>
Manage Daily Operations: Oversee guest services activities, ensuring a positive guest experience and a smooth team environment. Delegate tasks and manage team priorities to maximize productivity in a retail grocery store environment.</li><li>
Optimize Schedules: Use labor tools to create schedules that balance guest needs and labor budgets. Adjust staffing levels based on guest traffic and item counts throughout the day.</li><li>
Quality Standards: Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.</li><li>
Ensure Compliance: Enforce all company policies, including timekeeping accuracy and guest services protocols. Ensure proper cleanliness, maintenance, and sanitation of the department.</li><li>
Uphold Standards: Collaborate with Bookkeeping and Loss Prevention (Asset Protection) and management to maintain accuracy in reporting and follow up on any discrepancies, including disciplinary actions.</li><li>
Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.</li><li>
Support the Team: Other duties as assigned.</li></ul>
What We&rsquo;re Looking For:
To succeed as a Festival Foods Guest Services Assistant Department Manager, you should have:<ul><li>
Leadership Experience: At least 1 year of previous leadership or supervisor experience in a retail, restaurant, front desk environment, or an equivalent combination of education and experience. A high school education is required.</li><li>
Strong Communication Skills: Ability to effectively communicate and problem solve with guests and team members, creating a positive work environment.</li><li>
Team-Oriented: A passion for training, educating, and developing team members, fostering a collaborative atmosphere.</li><li>
Organizational Skills: Exceptional planning and organizational abilities to manage shifting priorities and demands in a fast-paced environment.</li><li>
Safety Awareness: Knowledge of all safety requirements and company safety policies to ensure a secure and compliant workplace.</li></ul>
Physical Demands and Work Environment:<div>
The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</div><ul><li>
Stand in one place for long periods of time, bend, stoop, and kneel regularly</li><li>
Full range of upper body motion and perform repetitive tasks</li><li>
May be exposed to extreme temperatures</li><li>
Ability to work varied hours/days including nights, weekends and holidays as needed</li></ul>
Work Schedule:
The Guest Services Assistant Department Manager is a full-time position. Your schedule will include mornings, afternoons, evenings, weekends, and holidays to meet the needs of our guests.<div>
Front End</div>
Benefits Overview:

<h2 class="jobSectionHeader">WHY YOU'LL LOVE IT HERE:</h2>
<ul><li>Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
</li><li>
Weekly Pay &amp; Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
</li><li>Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability &amp; flexibility.
</li><li>Vision &amp; Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
</li><li>
Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
</li><li>
Save for Your Future: Offering a 401(k), we&rsquo;re proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.
 
 
At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people. Location : Address: 1355 Oneida St Location : City: Menasha Location : State/Province: WI Location : Postal Code: 54952</li></ul></div>

Marriott International

<div>Additional Information 
Job Number25189832 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. 
CANDIDATE PROFILE
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Property Operations and Guest Relations Needs
<ul><li>Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li></ul>
<ul><li>Communicates any variations to the established norms to the appropriate department in a timely manner.</li></ul>
<ul><li>Sends copy of MOD report to all departments on a daily basis.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Supporting Profitability Goals
<ul><li>Understands and complies with loss prevention policies and procedures.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li></ul> 
Managing the Guest Experience
<ul><li>Intervenes in any guest/associate situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and associate well being is preserved.</li></ul>
<ul><li>Empowers associates to provide excellent customer service.</li></ul>
<ul><li>Provides immediate assistance to guests as requested.</li></ul>
<ul><li>Serves as a leader in displaying outstanding hospitality skills.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Ensures associates understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans to improve guest satisfaction.</li></ul>
<ul><li>Records guest issues in the guest response tracking system.</li></ul> 
Assisting Human Resources Activities
<ul><li>Participates as needed in the investigation of associate and guest accidents.</li></ul>
<ul><li>Observes service behaviors of associates and providing feedback to individuals.</li></ul>
<ul><li>Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
<ul><li>Ensures associates are cross-trained to support successfully daily operations.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.</li></ul>
<ul><li>Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.</li></ul></div><div>
 #LI-NS1</div>
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Manager on Duty

Inspire Management Training Center

The Assistant Manager &ndash; Guest Relations plays a key role in enhancing member and guest experiences by applying modern hospitality practices and ensuring exceptional service interactions. The position emphasizes team leadership, operational excellence, employee development, and fostering a supportive and engaging environment for both guests and staff.Key Responsibilities<ul><li>Provide motivating leadership to ensure team members embody the Club&rsquo;s brand values and consistently deliver outstanding service to members and guests.</li><li>Lead daily staff briefings, coordinate training initiatives, assess performance, and serve as the primary support resource for the Guest Relations team.</li><li>Maintain current knowledge of Club facilities, updates, promotions, pricing, and policies to assist members, visitors, and clients effectively.</li><li>Enhance staff productivity through efficient scheduling, coaching, mentoring, and resource planning.</li><li>Address guest inquiries, concerns, and complaints; ensure timely resolution, proper documentation, and appropriate follow-up for complete satisfaction.</li><li>Strengthen interdepartmental cooperation by supporting teams in meeting operational priorities and shared goals.</li><li>Develop, review, and refine Standard Operating Procedures (SOPs) to ensure consistency, accuracy, and efficiency across departmental activities.</li><li>Collect and evaluate guest and member feedback from various channels to identify insights that improve services and Club offerings.</li><li>Prepare management reports, perform root-cause analyses of issues, and collaborate with department heads to implement corrective and improvement measures.</li><li>Coordinate special discounts or concessions with the Finance Manager, obtain approvals from the Director of Operations, and ensure proper documentation before communicating to relevant teams.</li><li>Maintain accurate membership records, monitor renewals, assist with renewal initiatives, and promote incentive programs to support revenue growth.</li><li>Build and maintain strong public relations with members, guests, and external clients.</li><li>Deliver regular training sessions to operational teams with an emphasis on service quality and guest satisfaction.</li><li>Ensure all team members adhere to grooming and appearance standards.</li><li>Participate in audits, support compliance processes, and execute recommended corrective actions.</li><li>Contribute to annual manpower planning, budget preparation (CAPEX &amp; OPEX), and achievement of departmental KPIs.</li><li>Support management of the Guest Relations departmental budget, assist with promotional initiatives, and participate in marketing activities to enhance visibility and revenue.</li><li>Collaborate with HR on employee matters, promote teamwork, and engage staff in welfare and team-building activities.</li><li>Provide weekly progress summaries and periodic updates to senior management.</li><li>Ensure compliance with internal and external audit frameworks, including ISO standards and Supreme Committee guidelines.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s Degree in Hospitality Management, Business Administration, or a related field.</li><li>Previous experience in Guest Relations, Quality Assurance, or similar hospitality functions, with strong supervisory and leadership capabilities.</li><li>Minimum of 5 years of experience in the hospitality sector, demonstrating the ability to guide, train, and motivate teams toward high service excellence.</li><li>Strong understanding of guest experience principles, quality measurement tools, and effective complaint-resolution techniques.</li></ul>Skills Required<ul><li>Strong team player with excellent cross-department collaboration skills.</li><li>Analytical mindset with strong problem-solving abilities.</li><li>Confident and professional presence when interacting with members, guests, and clients.</li><li>Ability to draft and respond to correspondence professionally and independently.</li><li>Strong customer service orientation.</li><li>Excellent written and verbal communication skills.</li><li>Ability to gather, interpret, and present data effectively.</li><li>High level of initiative with a proactive approach.</li><li>Flexibility to work evenings, weekends, and holidays as required by operations.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>How many years of experience do you have as an Assistant Manager &ndash; Guest Relations in luxury hotel brands?</li><li>Do you have a bachelor&rsquo;s degree in Hospitality Management, Business Administration, or a related field?</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Assistant Guest Relations Manager (Luxury Hotel Industry)

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Steps from the Prophet&rsquo;s Mosque, our Hotel will offer luxury accommodation for the city&rsquo;s 1.5 million annual visitors. The new-build hotel will be located at the heart of Madinah and steps from one of the most historic and significant sites in the region: Al-Masjid an-Nabawi, also known as the Prophet&rsquo;s Mosque. Madinah is also home to the Quba Mosque, which is regarded as the oldest mosque in the world.
About the Role 
 
We are seeking an experienced and proactive Assistant Director of Rooms to support the Director of Rooms in overseeing all aspects of the Rooms Division operations at Four Seasons Hotel Madinah. Reporting directly to the Director of Rooms, you will be responsible for managing the day-to-day operations of Front Office, Housekeeping, and Guest Services, ensuring that all departments work together seamlessly to provide exceptional guest experiences. 
 
What You Will Do 
 
<ul><li>Assist the Director of Rooms in managing and overseeing the Rooms Division operations, including Front Office, Housekeeping, concierge and Guest Services.
</li><li>Ensure that all areas of the Rooms Division meet Four Seasons&rsquo; high standards of cleanliness, comfort, safety, and service.
</li><li>Supervise and train department heads, including the Front Office Manager, Housekeeping Manager, and Guest Services Manager, to ensure high performance and operational efficiency.
</li><li>Monitor daily operations to ensure smooth communication between departments and ensure guest satisfaction is consistently met.
</li><li>Assist in managing the department&rsquo;s budget, ensuring operational costs remain within forecasted limits and identifying opportunities for cost savings.
</li><li>Handle guest complaints and concerns in a timely and professional manner, ensuring that appropriate action is taken to address any issues.
</li><li>Ensure compliance with health, safety, and hygiene standards, maintaining a safe and clean environment for both guests and staff.
</li><li>Support the recruitment, training, and development of staff within the Rooms Division, ensuring continuous improvement in service delivery.
</li><li>Implement and enforce standard training Manual (STMs) across all Rooms Division departments, ensuring consistency and efficiency in service.
</li><li>Monitor key performance indicators (KPIs) and operational metrics to track departmental performance and implement improvements.
</li><li>Assist in preparing operational reports for senior management, providing analysis and recommendations for improvement.
</li><li>Collaborate with other hotel departments, including F&amp;B, Engineering, and Sales, to ensure seamless service delivery and operational synergy.
</li><li>Participate in special events and projects within the Rooms Division, ensuring they are executed efficiently and effectively. 
</li></ul> 
What You Bring 
 
<ul><li>Bachelor&rsquo;s degree in Hospitality Management or a related field from a recognized institution.
</li><li>Proven experience in Rooms Division management or similar roles within the hospitality industry, preferably in a luxury hotel setting.
</li><li>Strong leadership skills, with the ability to motivate and manage teams across different departments.
</li><li>In-depth knowledge of Front Office, Housekeeping, and Guest Services operations, including SOPs, guest service standards, and operational efficiency.
</li><li>Strong organizational, problem-solving, and communication skills, with the ability to collaborate effectively with various hotel departments.
</li><li>Financial acumen, with experience in budget management and cost control.
</li><li>Ability to work under pressure, maintaining high standards of service while managing multiple tasks.
</li><li>Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); experience with hotel property management systems is a plus.
</li><li>Proficiency in English.
</li><li>Suitable candidates must be eligible to work in Saudi Arabia. 
</li></ul> 
What We Offer 
 
<ul><li>Competitive salary in a tax-free environment.
</li><li>Housing and transportation allowances.
</li><li>30 days of vacation plus public holidays.
</li><li>Complimentary meals and uniform cleaning.
</li><li>Medical and life insurance.
</li><li>Employee Assistance Program and worldwide complimentary room nights.
</li><li>Opportunities for growth and development.
</li><li>Additional family benefits. 
 
</li></ul>Schedule &amp; Hours 
 
This is a full-time role.</div>

Assistant Director of Rooms – Four Seasons Hotel Madinah, Saudi Arabia

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Assistant Director of Rooms – Four Seasons Hotel Madinah, Saudi Arabia