guest services manager

Accor

<div>Job Description 
We are seeking a dynamic and customer-oriented Assistant Manager Guest Service to join our team in Coimbatore, India. In this role, you will be responsible for maintaining high-quality guest services and assisting the Guest Service Manager in overseeing the daily operations of our hotel's front-of-house services.<ul><li>
Ensure exceptional guest experiences by maintaining high standards of service in areas such as arrivals, departures, rooming, and special requests</li><li>
Assist in optimizing hotel occupancy and room rates to maximize revenue</li><li>
Handle guest complaints professionally and effectively, ensuring prompt resolution</li><li>
Support the Guest Service Manager in operating a highly proficient and productive guest services department</li><li>
Conduct and assist in training programs for the Guest Service team</li><li>
Collaborate with other departments to ensure seamless guest experiences</li><li>
Implement and maintain standard operating procedures for the guest service department</li><li>
Monitor and improve systems and procedures to enhance operational efficiency</li><li>
Assist in managing reservations and coordinating with housekeeping for room readiness</li><li>
Contribute to sales efforts by promoting hotel services and special offers</li><li>
Ensure compliance with health and safety regulations</li><li>
Participate in departmental meetings and continuous improvement initiatives</li></ul> 

Qualifications 
<ul><li>
Teritary education in any discipline and hotel related experience</li><li>
Minimum 2 years experience in supervisory position in the service industry</li><li>
English with knowledge of second language preferred</li><li>
Knowledge of Opera system and other related sub-systems interfaced to the PABX and/or the hotel&rsquo;s computer system</li><li>
Knowledge of operations of Bell, Concierge &amp; Valet operations</li><li>
Knowledge of processes and procedures of delivery systems. Currently SSM/RSM</li><li>
Communication skills for all levels of colleagues/guests, confident, clear English</li><li>
Interpersonal skills to deal with guests and colleague issues</li><li>
Posses leadership qualities</li><li>
Leads to constantly improve the guest service experience</li><li>
Willingness to embrace changes and new technology</li><li>
A team player, guest focused and service oriented attitude</li></ul></div>

Assistant Guest relation Manager

brilliant mind events

We are hiring a Guest Management Operations Manager to oversee the coordination of all guest experience-related functions, including transport, hotel coordination, and on-site operations. You will be responsible for ensuring smooth delivery of guest services and troubleshooting any operational challenges that arise during the event.If you have strong operational management experience and a keen eye for guest service excellence, apply now! Apply now!Job Types: Part-time, Temporary

Guest Management Operations Manager

Towne Park

<div><h1 class="jobSectionHeader">At Towne Park, it&rsquo;s more than a job, you can make an impact.
</h1>A career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else&rsquo;s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It&rsquo;s why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
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SUMMARY 
The Associate Manager is responsible for ensuring high levels of client, customer and associate satisfaction at a designated Towne Park location. Key responsibilities include managing the delivery of guest/patient services; hiring, training, evaluating and discharging associates; planning, assigning, and directing work; appraising performance; financial management and reporting; addressing customer complaints; and managing a minimum of two associates.<h1 class="jobSectionHeader">
At Towne Park, it&rsquo;s more than a job, you can make an impact.
</h1>A career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else&rsquo;s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It&rsquo;s why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.<h3 class="jobSectionHeader">
SUMMARY</h3>
The Associate Manager is responsible for ensuring high levels of client, customer and associate satisfaction at a designated Towne Park location. Key responsibilities include managing the delivery of guest/patient services; hiring, training, evaluating and discharging associates; planning, assigning, and directing work; appraising performance; financial management and reporting; addressing customer complaints; and managing a minimum of two associates.<h3 class="jobSectionHeader">
ESSENTIAL FUNCTIONS</h3>
Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.
Descriptive Statement(s) - % of Time
Ensures that the guest service experience is delivered exceptionally and consistently on all shifts. Sets a positive example for guest relations and empowers associates to provide excellent customer service. May perform guest/patient service duties including valet parking, bell services, and door services, as needed to achieve quality and service levels based on the working conditions and physical demands section of this job description. - 15%
Efficiently allocates labor resources to support service delivery and reduces staffing levels if business conditions dictate. Understands the client&rsquo;s service standards and effectively integrates Towne Park&rsquo;s standards to complement them to meet business demands and productivity goals. Reviews comment cards and guest satisfaction results with employees. - 20%
Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location. Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews. - 15%
Assists Account Manager in establishing guidelines so employees understand expectations and parameters. Sees that new associates get off to the right start through proper orientation and on-the-job training. Recognizes great performance and provides opportunities for top performers to learn and grow. Recognizes where the team and individual performers need to improve and properly trains and coaches. Conducts regular performance appraisals, and provides feedback and coaching for all direct reports to include disciplinary and discharging when necessary. - 20%
Develops cohesive working relationships with the clients&rsquo; staff members. Maintains regular meeting rhythms and communication channels with the client and follows through on commitments. Knows when to be present at the site and maintains a high level of visibility. Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations. - 15%
Understands and drives business metrics for forecasting, productivity, claims, customer service, and turnover. Ensures all associates accurately identify and collect revenue for all vehicles. Ensures that shift reports, cash drops and other revenue reports are completed with detail and accuracy. Supervises the reconciliation of revenue and tickets at the end of every shift. Ensures that controls are in place for scheduling, overtime, tip reporting, and timekeeping. - 15%
The total amount of time for all functions of the job - 100%<h3 class="jobSectionHeader">
QUALIFICATIONS</h3>
Education:
<ul><li>Associate&rsquo;s degree or equivalent degree preferred</li></ul>
Required Licensure, Certification, etc.:
<ul><li>Valid driver&rsquo;s license and clean driving record</li></ul>
Work Experience:
<ul><li>A minimum of one (1) year of related experience in hospitality</li></ul>
Knowledge:
<ul><li>Knowledge of Towne Park&rsquo;s and site-specific preventative safety and security procedures</li><li>
Knowledge of Towne Park&rsquo;s safe driving policies and procedures</li><li>
Knowledge of potential hot spot and accident reporting policies and procedures as set forth by Towne Park</li><li>
Knowledge of Towne Park&rsquo;s equipment training, policies and procedures for use in a safe and efficient manner</li><li>
Knowledge of Towne Park&rsquo;s claim check, ticketing and key box training, policies and procedures</li><li>
Knowledge of Towne Park&rsquo;s principles and processes for providing exemplary customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.</li><li>
Knowledge of customer confidentiality policies and procedures as set forth by Towne Park and/or HIPPA</li><li>
Knowledge of business writing, basic accounting and business metrics</li><li>
Knowledge of the client&rsquo;s facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information.</li></ul>
Skills:
<ul><li>Must be able to drive manual transmission</li><li>
Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications</li><li>
Must be able to effectively present information in one-on-one and small group situations to guests, clients and associates.</li><li>
Written and verbal communication skills to effectively address all levels within the organization</li><li>
Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures</li><li>
Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications</li><li>
Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails</li><li>
Ability to maintain accuracy and composure while under pressure to effectively handle guest/patient complaints and difficult situations.</li><li>
A proven track record of being courteous, having a sense of urgency, and maintaining a high level of safety</li></ul><h3 class="jobSectionHeader">
SCOPE
</h3>Authority to Act:
<ul><li>Performs duties independently with minimal supervision. Make day-to-day decisions that impacts the operational and financial of the site(s); decisions may deviate from prescribed operating guidelines, policies and procedures. Mistakes/errors may result in work stoppage, loss of business, poor customer relations and/or damage to product, all of which can have negative financial implications for the organization.</li><li>
Includes the hiring of new or replacement associates, and discharging of associates not performing their job tasks properly and disciplining associates when necessary.</li></ul>
Budget Responsibility:
<ul><li>The employee has control over resources available only.</li></ul> 
Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate&rsquo;s job-related skills, experience, education or training, and location. The annual base pay range for this position is $50,000 - $55,000 
 
Additional Compensation: Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines. 
Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&amp;D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company&rsquo;s 401k retirement savings plan.
Paid Time Off: Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.<h3 class="jobSectionHeader">
WORKING CONDITIONS &amp; PHYSICAL DEMANDS</h3><h3 class="jobSectionHeader">
The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
</h3>Physical Requirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Lifting Requirements
Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.
Working Environment
The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion.
Travel
Travel of up to 10% may be required.</div>

Associate Manager - Hilton Anatole

<div>
 
 Job Description
 
 
 
 We are seeking a dynamic and customer-oriented Assistant Manager Guest Service to join our team in Coimbatore, India. In this role, you will be responsible for maintaining high-quality guest services and assisting the Guest Service Manager in overseeing the daily operations of our hotel's front-of-house services.
 
 
 <ul>
 <li>
 Ensure exceptional guest experiences by maintaining high standards of service in areas such as arrivals, departures, rooming, and special requests
 </li>
 <li>
 Assist in optimizing hotel occupancy and room rates to maximize revenue
 </li>
 <li>
 Handle guest complaints professionally and effectively, ensuring prompt resolution
 </li>
 <li>
 Support the Guest Service Manager in operating a highly proficient and productive guest services department
 </li>
 <li>
 Conduct and assist in training programs for the Guest Service team
 </li>
 <li>
 Collaborate with other departments to ensure seamless guest experiences
 </li>
 <li>
 Implement and maintain standard operating procedures for the guest service department
 </li>
 <li>
 Monitor and improve systems and procedures to enhance operational efficiency
 </li>
 <li>
 Assist in managing reservations and coordinating with housekeeping for room readiness
 </li>
 <li>
 Contribute to sales efforts by promoting hotel services and special offers
 </li>
 <li>
 Ensure compliance with health and safety regulations
 </li>
 <li>
 Participate in departmental meetings and continuous improvement initiatives
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Teritary education in any discipline and hotel related experience
 </li>
 <li>
 Minimum 2 years experience in supervisory position in the service industry
 </li>
 <li>
 English with knowledge of second language preferred
 </li>
 <li>
 Knowledge of Opera system and other related sub-systems interfaced to the PABX and/or the hotel&rsquo;s computer system
 </li>
 <li>
 Knowledge of operations of Bell, Concierge &amp; Valet operations
 </li>
 <li>
 Knowledge of processes and procedures of delivery systems. Currently SSM/RSM
 </li>
 <li>
 Communication skills for all levels of colleagues/guests, confident, clear English
 </li>
 <li>
 Interpersonal skills to deal with guests and colleague issues
 </li>
 <li>
 Posses leadership qualities
 </li>
 <li>
 Leads to constantly improve the guest service experience
 </li>
 <li>
 Willingness to embrace changes and new technology
 </li>
 <li>
 A team player, guest focused and service oriented attitude
 </li>
 </ul>
</div>

Location: Qatar We are hiring a Guest Logistics Manager to oversee logistics coordination for guest travel, accommodation, transport, and on-the-ground arrangements for an international event in Qatar. You will ensure that all logistics are operationally ready and coordinate with various stakeholders to address any challenges during the live event.If you have strong logistics management experience and are ready to lead a dynamic team, apply now! Apply now!Job Types: Full-time, Permanent, Temporary

Guest Logistics Manager

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 In this role, you will be responsible for ensuring exceptional guest experiences and supporting the Guest Relations team in daily operations.
 
 
 <ul>
 <li>
 Assist in managing guest inquiries, requests, and complaints in a timely and professional manner
 </li>
 <li>
 Support the Front desk team in coordinating guest services and activities
 </li>
 <li>
 Oversee check-in and check-out processes, ensuring smooth and efficient operations
 </li>
 <li>
 Collaborate with other departments to fulfill guest needs and resolve issues
 </li>
 <li>
 Train and mentor guest relations staff to maintain high service standards
 </li>
 <li>
 Assist in creating and implementing guest satisfaction initiatives
 </li>
 <li>
 Monitor and analyze guest feedback to identify areas for improvement
 </li>
 <li>
 Participate in special events and VIP guest arrangements
 </li>
 <li>
 Ensure compliance with hotel policies and local regulations
 </li>
 <li>
 Assist in managing the guest relations budget and resources
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 College diploma in hotel management or related field
 </li>
 <li>
 Previous experience in Front Office or Guest Services
 </li>
 <li>
 Good Communication skills
 </li>
 <li>
 Experience with Front Office Systems
 </li>
 <li>
 Good English skills, both written and spoken and Russian is a plus
 </li>
 </ul>
</div>

Assistant Guest Relations Manager

Homewood Suites Boston Woburn

<div><h4 class="jobSectionHeader">Description</h4>
We are hiring a Front Office Manager.
Role Responsibilities:
The Guest Services Manager/Front Office Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow.
Essential Job Functions :
Guest Service<ul><li>
Maintains guest service as the driving philosophy of the hotel.</li><li>
Personally demonstrates a commitment to guest services in responding promptly to guest needs.</li><li>
Is committed to making every guest satisfied.</li><li>
Ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards.</li><li>
Develops added value customer service programs.</li><li>
Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.</li><li>
Meets or exceeds hotel guest satisfaction measures.</li><li>
Ensures hotel standards and services contribute to the delivery of consistent guest service.
Front Desk Management
</li><li>
Acts as manager on duty for hotel and manages front desk operations.</li><li>
Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems.</li><li>
Leads and assists in Revenue Management functions as requested. Actively participates in conference calls with Corporate Management and any calls with brand revenue management centers</li><li>
Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables.</li><li>
Produce accurate financial reports on time.</li><li>
Works with the General Manager and Sales Manager / DOS to generate new business ideas to increase sales, set up rate codes and input rooming lists
Human Resources
</li><li>
Manages human resources functions, including recruiting, selection, orientation, training, performance planning and evaluation, pay and reward programs to maintain a qualified front desk work force.</li><li>
Maintains a positive, cooperative work environment between staff and management.</li><li>
Emphasizes employee selection, training and development as a way of doing business.</li><li>
Ensures all hotel employees know hotel objectives.</li><li>
Ensures personnel files are accurate and comply with both local and federal laws and regulations.</li><li>
Administers personnel policies fairly and consistently.</li><li>
Resolves employee grievances in a fair and timely manner.</li><li>
Ensures employees understand policies, pay procedures, bonus plans and benefits.</li><li>
Helps develop management talent by acting as a mentor for direct reports.</li><li>
Ensures completion of training objectives and development plans.</li><li>
Monitors and maintains acceptable turnover levels.
Safety and Security
</li><li>
Knows local health and safety codes and regulations that apply to the hotel.</li><li>
Recognizes and corrects potential safety hazards in the hotel, such as broken doors or railings, fire hazards, etc.</li><li>
Recognizes and corrects potential security problems in the hotel, such as locking doors after hours, etc.</li><li>
Understands and follows policies and procedures for the hotel&rsquo;s key control system and ensures others follow them.
Operations
</li><li>
Maintains physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities.</li><li>
Ensures ongoing staff and employee involvement in preventive maintenance programs. Protects the interests of the hotel during capital projects.</li><li>
Has acceptable property quality audits.</li><li>
Periodically inspect rooms, building exterior, parking lot, etc.

Here are some reasons our associates like working for us:

Benefits:

At Concord Hospitality, we offer competitive wages and full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K program, tuition assistance, discounted room rates at Concord managed hotels, plus training &amp; development and career advancement opportunities.
Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It&rsquo;s important to us to provide a great work environment for our associates. We are associate-focused, meaning that as we make decisions, we think about how these decisions will impact our associates. We realize the importance of work-life balance, we understand that transparency is key, giving back in the communities in which we live, means a great deal to us, and lastly&hellip;let&rsquo;s make sure we have FUN! We encourage diversity and belonging and appreciate that we all are different and our differences are what make us great! Concord Hospitality has also earned the recognition of being a GREAT PLACE TO WORK for Millennials and Great Places to Work for Women!

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</li></ul></div>

Dual Front Office Manager $69K-73k, salary position

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Dual Front Office Manager $69K-73k, salary position