head of operations

Converge

<div>
 
 
 Head of Operations | Riyadh, Saudi Arabia
 
 
 
 
 
 
 
 What This Role Is About
 
 
 
 Our client, operating within the F&amp;B sector, is looking for a Head of Operations, based in Riyadh, to lead and oversee the full operational performance of the business.
 
 
 
 
 
 This role will be responsible for managing operations across multiple outlets, ensuring service excellence, operational efficiency, and strong financial performance.
 
 
 
 
 
 You will work closely with senior leadership to drive operational improvements, maintain brand standards, and support the continued growth of the business.
 
 
 
 
 
 You will also play a key role in overseeing P&amp;L performance, ensuring operational consistency, and delivering exceptional guest experiences across premium dining concepts.
 
 
 
 
 
 
 The Client&rsquo;s Definition of the Ideal Fit
 
 
 
 
 
 <ul>
 <li>
 Proven end-to-end operational leadership experience within the F&amp;B industry.
 </li>
 <li>
 Strong background in managing high-end and premium dining concepts.
 </li>
 <li>
 Demonstrated experience with full P&amp;L ownership and financial performance management.
 </li>
 <li>
 Strong capability to lead multi-unit operations and large teams.
 </li>
 <li>
 Experience ensuring operational excellence, service quality, and brand standards.
 </li>
 <li>
 Strong leadership, execution, and stakeholder management skills.
 </li>
 </ul>
 
 
 
 
 This is an opportunity to take on a strategic leadership role and drive operational excellence within a growing premium F&amp;B business in Riyadh.
 
</div>

Head of Operations

Ops Spyglass

Link to apply listed at the bottom of this Job Description. Only applications submitted through this link will be considered.WHO WE ARELa Concha Bakery is an authentic Mexican bakery and pastry destination rooted in craft, tradition, and community. Founded on the belief that real pan dulce deserves a real home, La Concha brings the warmth and artistry of traditional Mexican baking to every customer who walks through the door &mdash; starting at 3:00 AM, every single day.Our mission is to preserve and share the authentic flavors of Mexican pastry culture while building a business that creates real opportunity &mdash; for our team, our community, and the families we serve.Our Core Values are:<ul><li>Quality: We hold ourselves to a high standard in every batch &mdash; consistent taste, texture, and presentation, with attention to detail and no shortcuts. We don't always get it perfect, but we never stop caring.</li><li>Hospitality: We treat every customer like family. Whether someone walks through the door for the first time or the hundredth, we create an experience that feels warm, genuine, and worth coming back for.</li><li>Pride in Culture: Our products are a celebration of Mexican baking tradition. We take pride in what we make, where it comes from, and the craft it takes to do it right.</li></ul>**If our culture and mission does not resonate with you, please do not bother applying.JOB DESCRIPTIONThe La Concha Bakery team is looking for a results-driven, systems-minded Head of Operations with proven experience in food service operations. This is not a role for someone learning on the job, we need an experienced operator who has built structure inside a production environment and knows how to turn tribal knowledge into documented, repeatable systems.The Head of Operations is responsible for transitioning La Concha Bakery from a hustle environment into a metric-driven, franchise-ready organization. They will serve as the central hub for systems, tech integration, and team accountability, taking full ownership of the operational infrastructure so the founder can step out of the daily production grind and focus on strategic growth. The application code word is bakery.This role will be a key partner in guiding La Concha through its next chapter as a scalable, multi-location operation with franchise potential.This is a full-time, on-site position. Given the critical nature of this role, we host a rigorous, 4-part application process.RESPONSIBILITIESSystems &amp; SOP Development<ul><li>Extract operational knowledge from veteran team members and document it into simple, centralized SOPs</li><li>Build a structured, tiered training program for onboarding new bakers. Designed to filter for genuine commitment to the early-morning production lifestyle</li><li>Favor progress over perfection; use simple formats (written docs, basic video) over elaborate systems that never get done</li><li>Maintain and continuously improve all operational documentation as the business evolves</li></ul>Tech Stack &amp; Financial Integration<ul><li>Own and fully integrate the Toast POS, ADP, and QuickBooks Online systems to eliminate manual data entry and bring financials to 100% accuracy</li><li>Project-manage the launch of the Toast online ordering system to capture digital revenue without disrupting production floor operations</li><li>Build and maintain dashboards that track KPIs: labor-to-sales ratios, merchandise loss, department-specific sales targets, and production efficiency</li><li>Identify and fix the administrative gaps that drain leadership's time and Effective Hourly Value (EHV)</li></ul>Meeting Rhythm &amp; Team Communication<ul><li>Establish and facilitate a structured meeting cadence across departments that will ensure tactical issues are captured and converted into trackable tasks</li><li>Fix the top-down communication breakdowns that currently cause production stumbles (e.g., running out of key ingredients)</li><li>Protect dedicated &quot;sharpen the knife&quot; time for department leaders &mdash; ensuring not all bandwidth is consumed by reactive production but growth as future leaders.</li><li>Maintain clear communication between front-of-house, production, and administrative functions</li></ul>Culture &amp; Accountability<ul><li>Act as the operational authority for La Concha, enforcing the communication hierarchy and holding the team accountable to standards with firmness and consistency</li><li>Partner with the Assistant Manager to establish Mission, Vision, and Values and roll them out across the team</li><li>Own disciplinary conversations and personnel decisions, including terminations when necessary</li><li>Serve as the &quot;bad cop&quot; counterbalance to the founder's warm, relationship-focused leadership style</li></ul>Scaling &amp; Multi-Location Preparation<ul><li>Build the operational infrastructure required to open and run a second location that performs at or above current standards</li><li>Design systems with franchise scalability in mind. Processes that can be replicated without requiring founder involvement across multiple locations.</li><li>Manage corporate catering outreach and client-facing communications in both English and Spanish</li></ul>REQUIREMENTS<ul><li>Proven experience in food service operations.</li><li>Experience opening or operating a second location for an existing restaurant or food-based business is strongly preferred</li><li>Bilingual in Spanish and English. Fluency in both is required to lead the team and manage external stakeholders</li><li>Demonstrated track record building operational systems, SOPs, and training programs from the ground up</li><li>Hands-on experience integrating POS, payroll, and accounting systems (Toast, ADP, QuickBooks Online or equivalents)</li><li>Change management skills &mdash; you've successfully introduced new standards and accountability into resistant team environments</li><li>Highly assertive and unbothered by conflict. You can draw a hard line and hold it without taking resistance personally</li><li>Analytical and data-obsessed. You think naturally in KPIs and measure success by metrics, not just volume or intuition</li><li>Exceptional attention to detail, time-management, and organizational skills</li><li>Self-starter who thrives in early-morning, production-driven environments and manages priorities without constant oversight</li><li>Candid, direct communicator with strong interpersonal, verbal, and written communication skills in both English and Spanish</li><li>Comfort working on-site during core production hours. This is a hands-on leadership role, not a remote position</li></ul>BENEFITS<ul><li>Salary: $80,000 &ndash; $120,000 OTE, commensurate with experience</li><li>Full-Time, W2 Employee position based in California</li><li>Health Insurance is available for our employees</li><li>PTO: 2 weeks paid time off per year to start, with the opportunity to increase in subsequent years</li><li>Professional Development: This role will be supported by an external Ops program that includes Ops mentorship, community, and live coaching.</li></ul>HOW TO APPLYIf you are interested in this position, please submit an application at the following link.https://eltiunaqqfh.typeform.com/to/wQMpvmWNOur team will review your application and get back to you shortly. We look forward to hearing from you!DISCLAIMER:Spyglass Ops is an authorized representative of La Concha Bakery. We are an Operations Hiring Agency, working on behalf of startup businesses to find and hire Operations Positions. All of our roles are full-time, salaried, leadership positions within growing businesses. We also filter the businesses we work with, to ensure they provide long-term positions, growth opportunities, and a strong working environment / culture. Our company qualifies and interviews candidates, then connects finalists with our clients for final interviews and job offers. Our highest priority is creating win-win matches for both our candidates and clients.Pay: $80,000.00 - $120,000.00 per yearBenefits:<ul><li>Health insurance</li><li>Paid time off</li><li>Professional development assistance</li></ul>Work Location: In person

AstroLabs

<div>
 
 
 Who we Are - AstroLabs, the Gulf&rsquo;s leading Business Expansion Platform
 
 
 
 AstroLabs is the Gulf&rsquo;s leading business expansion platform. We specialize in helping high-growth companies enter the Saudi and UAE markets, offering end-to-end services including business setup, licensing, HR &amp; PRO support, coworking spaces, and recruitment. We also partner with governments and the private sector to run large-scale programs that build regional industries.
 
 
 
 
 
 With over
 
 1,500+ companies expanded
 
 across KSA and the UAE, we are now scaling aggressively and digitizing how this industry operates. Our Riyadh office hosts more than half of our workforce, and is the beating heart of our regional operations.
 
 
 Our culture is ambitious, supportive, outcome-oriented, and driven by curiosity.
 
 
 
 
 
 
 Who You Are
 
 
 
 You are an experienced operator and people leader who thrives in
 
 fast-scaling, complex environments
 
 . You don&rsquo;t just &ldquo;manage operations&rdquo;. you
 
 reimagine and build them
 
 . You are equally comfortable designing scalable processes, leveraging technology, and developing managers into strong leaders. You spot inefficiencies, close performance gaps, and transform overburdened teams into structured, efficient, and motivated units.
 
 
 
 
 
 You know how to balance
 
 strategic redesign with tactical firefighting,
 
 leading people through change while ensuring clients experience seamless, top-quality service. Above all, you understand that
 
 operational excellence is about both people and process
 
 , and you can embed a culture of clarity, accountability, and growth across a 30+ person team.
 
 
 
 
 
 
 Your Mission Statement
 
 
 
 As Head of Operations, your mission is to
 
 transform our KSA Operations department into a structured, scalable, and client-obsessed engine of growth
 
 . You will bring stability to a shifting organizational structure by aligning people with clear roles, KPIs, and growth paths, while empowering middle managers to lead as true developers of talent.
 
 
 
 
 
 At the same time, you will introduce sustainable processes, embed technology and automation, and ensure performance gaps are identified and closed before they impact delivery. Your leadership will balance operational rigor with empathy, creating an environment where people are motivated, onboarded effectively, and supported in their growth.
 
 
 
 
 
 By redesigning workflows, eliminating firefighting, and elevating morale, you will enable AstroLabs to deliver excellence to clients while building a resilient, high-performing workforce prepared for scale.
 
 
 
 
 
 
 Responsibilities &ndash; In This Role, You Will
 
 
 
 
 Leadership &amp; People Development
 
 
 <ul>
 <li>
 Lead, mentor, and scale a 30+ person team across multiple service lines (Setup &amp; Post-Setup).
 </li>
 <li>
 Redesign and stabilize the
 
 organizational structure
 
 , aligning people with the right roles and eliminating constant reshuffling.
 </li>
 <li>
 Coach and upskill middle managers to run effective 1:1s, focus on people development, and make stronger decisions.
 </li>
 <li>
 Institutionalize a culture of
 
 clarity and accountability
 
 , ensuring every role has defined duties, KPIs, and clear growth opportunities.
 </li>
 <li>
 Drive morale and engagement initiatives to rebuild trust, reduce burnout, and create a motivated, resilient team.
 </li>
 </ul>
 
 
 
 
 
 Operational Excellence &amp; Process Design
 
 
 <ul>
 <li>
 Audit and redesign workflows, SOPs, and service delivery models for scalability and efficiency.
 </li>
 <li>
 Build an
 
 operational playbook
 
 that reduces firefighting and prevents task leakage.
 </li>
 <li>
 Standardize
 
 onboarding
 
 , ensuring that managers are trained and clear on the onboarding process and best practices so that new hires are set up for success.
 </li>
 <li>
 Establish mechanisms to detect and close
 
 performance gaps
 
 at both junior and mid-levels.
 </li>
 <li>
 Create sustainable workload and capacity models to balance responsibilities and prevent burnout.
 </li>
 </ul>
 
 
 
 
 
 Technology &amp; Automation
 
 
 <ul>
 <li>
 Advise leadership on best ways of replacing manual spreadsheets and ad-hoc reporting with scalable tech systems and dashboards.
 </li>
 <li>
 Partner with Tech/Operations teams to implement
 
 automation and digitization
 
 of recurring processes.
 </li>
 <li>
 Introduce
 
 real-time reporting and analytics
 
 for leadership visibility and proactive decision-making.
 </li>
 </ul>
 
 
 
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Act as the bridge between Operations, Sales, and Finance, ensuring alignment and feedback loops.
 </li>
 <li>
 Translate strategic goals into operational execution.
 </li>
 <li>
 Continuously improve the
 
 client experience
 
 by embedding client-obsession into processes and culture.
 </li>
 </ul>
 
 
 
 
 
 Your Technical Skills &amp; Mindset
 
 
 <ul>
 <li>
 Excellent verbal and written communication; ability to set a high standard across the team.
 </li>
 <li>
 Strong problem-solving and decision-making under pressure.
 </li>
 <li>
 Process-oriented, data-driven, and technologically adept.
 </li>
 <li>
 Equally strong in
 
 strategy
 
 (designing models) and
 
 execution
 
 (driving adoption).
 </li>
 <li>
 Passion for
 
 people development,
 
 turning managers into leaders and juniors into future stars.
 </li>
 <li>
 Curious, adaptable, and resilient in the face of change.
 </li>
 </ul>
 
 
 
 
 
 Role's Requirements
 
 
 <ul>
 <li>
 10+ years in senior operations leadership roles (services sector preferred).
 </li>
 <li>
 Proven track record leading
 
 large teams (25+ employees)
 
 .
 </li>
 <li>
 Experience scaling operations and embedding tech/automation solutions.
 </li>
 <li>
 Strong background in
 
 people leadership, performance management, and people development
 
 .
 </li>
 <li>
 Arabic speaker, based in KSA (or willing to relocate).
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Management, or a related field (Master&rsquo;s a plus)
 </li>
 </ul>
 
 
</div>

SkyBlue

<div>We are seeking a Head of Operations &amp; Sales for our water business in the UAE (or GCC, depending on business scope). This role offers a salary package of AED 12,000 &ndash; AED 15,000 plus performance-linked incentives. 
 
This is a hands-on position requiring a leader who understands the complexities of last-mile delivery, fleet optimization, and high-frequency sales. You will take full ownership of operations, ensuring end-to-end operational excellence, P&amp;L management, and driving aggressive revenue growth. 
 
Key Responsibilities include: 
 
<ul><li>Operations Leadership: Manage daily delivery operations, route planning, and fleet utilization to minimize costs. Oversee drivers, helpers, and vehicle maintenance while ensuring compliance with hygiene and regulatory standards.</li></ul>
 
<ul><li>Sales &amp; Revenue Growth: Drive B2B, B2C, and bulk sales performance. Build and manage field sales and telesales teams to execute subscription plans and corporate deals.</li></ul> 
<ul><li>P&amp;L Ownership: Control operational costs and optimize margins. Forecast demand to align production with delivery capacity.</li></ul> 
<ul><li>Customer Retention: Reduce churn through effective delivery schedules and proactive service recovery. Monitor repeat order rates and subscription renewals.</li></ul> 
<ul><li>Process Improvement: Implement systems for route optimization, order management, and subscription tracking to automate processes.</li></ul> 
Mandatory requirements include: 
 
<ul><li>Minimum 10+ years of experience in the UAE water industry (bottled/bulk/5-gallon).</li><li>Proven track record in both Operations and Sales.</li><li>Strong experience managing a blue-collar workforce and fleet operations.</li><li>Deep understanding of subscription-based delivery models.</li><li>Valid UAE Driving License.</li></ul></div>

Head of Operations & Sales

Enova by Veolia

<div>
 
 
 
 Job Purpose
 
 
 
 
 To manage the facilities and operations within the assigned portfolio of assets/ buildings in the Kingdom of Saudi Arabia (KSA) while implementing best supplier and customer relationship management, facilities management, building energy services management, maintenance, and contract management practices that improve the overall operational efficiency of managed assets, maintain high customer satisfaction, and help achieve the company's business objectives.
 
 
 
 
 
 
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Provide inputs to the development of the overall division strategy and participate in developing the KSA business unit strategy in line with the vision, mission, and business objectives of the company.
 </li>
 <li>
 Deliver the Operations Management strategy for the KSA portfolio of assets while ensuring contractual commitments are successfully met.
 </li>
 <li>
 Manage the effective achievement of the business unit&rsquo;s objectives through leading the Operations team in the KSA, by setting individual objectives, managing performance, developing and motivating staff, and providing formal and informal feedback and appraisals in order to maximize the subordinates&rsquo; and the business unit&rsquo;s performance.
 </li>
 <li>
 Contribute and assist the General Manager in defining an optimum structure for the division so that resources are optimally utilized and communication takes place in an efficient manner.
 </li>
 <li>
 Recommend and oversee the budget for the Operations business unit and monitor financial performance versus the budget so that the business is aware of anticipated costs/ revenues, areas of unsatisfactory performance and potential areas of cost reduction are identified, and performance improvement opportunities are realized.
 </li>
 <li>
 Lead and manage the KSA Operations department while ensuring the planning and allocation of all resources, and the implementation of the appropriate standards and controls to ensure that all activities are carried out in an efficient and effective manner to meet and exceed objectives.
 </li>
 <li>
 Discuss &ldquo;Side-Specific-Budgets&rdquo; with customers including CAPEX for example, advise the customers on expenditures, opportunities for cost reductions, and the viability/ feasibility of changing/ buying assets (such as changing a chiller for example) to ensure customers&rsquo; budgeting is as appropriate and as accurate as possible.
 </li>
 <li>
 Develop and monitor SLAs for the portfolio of assets, and ensure that they are aligned to service delivery, customer expectations, and expectations from suppliers / service partners in order to achieve quality service delivery, effective supplier relationship management, and profitability.
 </li>
 <li>
 Monitor service delivery performance and lead the evaluation of suppliers&rsquo; performance within the KSA to ensure the selection of appropriately qualified service providers/ contractors at the optimum price in order to deliver the expected quality of service.
 </li>
 <li>
 Monitor resource utilization within the KSA to ensure that the right number and talent is available for running operations (projects, civil works, mechanical works, electrical works, landscaping, building inspections, etc.), accomplishing targets, improving customer satisfaction, and achieving business objectives.
 </li>
 <li>
 Monitor and control the execution of maintenance contracts, review the preventive and corrective maintenance programs, and supervise the implementation by employees or assigned contractor(s) through reviewing reports and spot-checking as appropriate to ensure the provision of quality maintenance works to the assets/ facilities (including maintenance to audio visual equipment, BMS, chillers, generators, HVAC, IT, etc.).
 </li>
 <li>
 Attend all coordination meetings with the tenants and contractors to discuss the progress of the fit out works and collect the required documentation, carry out an overall inspection after the completion of the fit out works, prepare the snag lists, and follow up on all rectification works needed.
 </li>
 <li>
 Monitor the process of quotation requests, and the preparation of Purchase Orders and Vendor Contracts, approve same, and ensure that the purchasing process is optimized to guarantee the provision of products/ services to the company/ customer on time and avoid any operational delays.
 </li>
 <li>
 Ensure that the Annual Leave Planer is completed to have a holistic view on forecasted leaves and employees&rsquo; availabilities throughout the year so as to guarantee that the appropriate resourcing is done and that business operations do not get interrupted.
 </li>
 <li>
 Manage customers&rsquo; expectations through clear communication and transparent work attitude in order to be consistent and to develop strong customer relationships.
 </li>
 <li>
 Receive escalated problems and complaints from the Call Centre and ensure that the necessary support and maintenance work is provided to customers in a timely fashion in order to resolve customers&rsquo; issues (pertaining to cooling, power, ventilation, plumbing, etc.) and maintain their high levels of satisfaction.
 </li>
 <li>
 Escort customers on daily tours within the premises/ facilities, listen to any feedback or complaints they might have, and delegate any work needed to the subordinates in order to provide customers with the necessary civil, mechanical, electrical, etc. support and maintenance support.
 </li>
 <li>
 Provide technical advice to customers and represent customers in technical interfaces with third parties (such as dealing with contractors conducting any construction work on premises while ensuring that they are delivering according to the agreement) as well as furnish customers with technical advice on improvement opportunities (such as reducing utility consumption and bills) in order to increase CSR awareness and contribute in achieving a greener environment.
 </li>
 <li>
 Manage the implementation and improvement of policies, guidelines, and processes for contract management and administration to ensure standards are set so that all business requirements are fulfilled while delivering a quality service to customers in line with the corporate strategy.
 </li>
 <li>
 Manage the process of revising contracts&rsquo; scope of work, renewing the contract while recommending changes, conducting pricing, and negotiating the contract with the customer while coordinating the Terms &amp; Conditions of the contract with the Legal department to ensure alignment with internal policies and any external laws and regulations.
 </li>
 <li>
 Lead and monitor the subcontracting of works (such as fire systems, gas, emergency lighting, vertical transportation, water treatment, tank cleaning, etc.), ensure that subcontractors fulfil their duties in an accurate manner and as per the agreed upon contractual clauses, and manage subcontractors&rsquo; evaluations and negotiations while ensuring that chosen subcontractors are approved by the relevant authorities to guarantee compliance with the regulatory framework (such as any approvals needed from the Civil Defense Department for fire-fighting systems).
 </li>
 <li>
 Ensure effective planning and implementation of HSEEQ inspections and audits in order to meet regulatory requirements and company standards.
 </li>
 <li>
 Monitor physical and documentation audits being conducted on subcontractors to ensure that work is being conducted properly and that customers are being served with the highest quality standards, and take the necessary actions upon the detection of unreported/ undisclosed variations and/ or poor performance to safeguard the company against any liabilities.
 </li>
 <li>
 Lead the audits of staff, customers, and suppliers to gather feedback and monitor satisfaction in order to improve the operations and facilities management services the company provides in KSA.
 </li>
 <li>
 Develop and ensure the implementation of division policies, procedures, and controls covering all areas of activity so that all relevant procedural/ legislative requirements are fulfilled while delivering a quality and cost-effective service.
 </li>
 <li>
 Ensure compliance to all relevant quality, health, safety, and environmental management policies, procedures, and controls across the department to guarantee employee safety, legislative compliance, delivery of high-quality products/ service and a responsible environmental attitude.
 </li>
 <li>
 Ensure that all departmental reports are prepared timely and accurately and meet KSA division requirements, policies, and standards.
 </li>
 <li>
 Present the Board as per requirements for reporting, controls, corporate governance, deployment of strategy. Act as an advisor to the board.
 </li>
 <li>
 Perform other related duties or assignments as directed.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications, Experiences, Skills
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Electrical or Mechanical Engineering, preferably with a Master&rsquo;s degree in Management or Facilities Management; CMMS knowledge is also preferable
 </li>
 <li>
 12-15 years&rsquo; experience in operations management including 3-5 years in a managerial role; exposure to Maintenance and Facilities Management especially in the areas of operations planning, HSEEQ, supplier relations management, client relations management, maintenance, and contract management
 </li>
 </ul>
</div>

Nayab Labs & Diagnostic Centre

Job OverviewNayab Labs &amp; Diagnostic Centre is seeking a highly organized and experienced Head of Operations to oversee and streamline daily operations across all branches. The ideal candidate will ensure efficient workflow, high-quality service delivery, and compliance with healthcare standards.Key Responsibilities<ul><li>Manage day-to-day lab operations (sample collection to report delivery)</li><li>Oversee branch performance and operational efficiency</li><li>Ensure compliance with quality standards and regulatory bodies</li><li>Monitor turnaround time (TAT) and service quality</li><li>Coordinate with lab staff, phlebotomists, and management</li><li>Implement process improvements and operational strategies</li><li>Handle inventory, logistics, and equipment management</li><li>Ensure patient satisfaction and service excellence</li></ul>Requirements<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Healthcare Management, Business Administration, or related field</li><li>Minimum 5+ years of relevant experience</li><li>Strong leadership and team management skills</li><li>Excellent problem-solving and organizational abilities</li><li>Knowledge of healthcare compliance and quality standards</li><li>Ability to work in a fast-paced environment</li></ul>Why Join Nayab Labs?<ul><li>Professional and growth-focused environment</li><li>Work with a leading diagnostic centre</li><li>Competitive salary package</li><li>Career advancement opportunities</li></ul>Job Type: Full-timeWork Location: In person

Head of Operations (HOD Operations)

HR Ways

We are hiring a Head of Operations for the Dairy farm.About Our Client:Hiring for a wholly-owned dairy farm and milk retailer.Role Overview:Job Requirements:The operation manager will oversee the complete dairy operation from procurement and packaging to online sales, delivery logistics, and marketing execution. This role demands a hands-on professional with experience in dairy sales and distribution, capable of leading cross-functional teams and ensuring smooth daily operations. And will be accountable for the entire customer journey, operational efficiency, and business growth through strong coordination across supply chain, B2B sales, and marketing.Key Responsibilities1.Production Leadership &amp; Operations:<ul><li>Lead daily dairy production including milk processing, pasteurization, fermentation, cheese production, and packaging.</li><li>Establish and implement structured SOP-based production systems.</li><li>Ensure consistent product quality, optimal yield, and minimal process losses.</li><li>Plan and manage production based on demand forecasts and operational requirements.</li><li>Maintain strict cold chain and hygiene controls across production.</li></ul>2.Product Development &amp; Innovation<ul><li>Develop and scale artisan and conventional dairy products including: Mozzarella, Burrata, Ricotta, Cream Cheese, Cheddar, and specialty cheeses Yogurt, Greek yogurt, probiotic dairy products.</li><li>Butter, cream, and value-added dairy products</li><li>Conduct trials and scale products from lab to commercial production.</li><li>Improve product consistency, shelf life, texture, and quality.</li><li>Drive innovation aligned with product premium positioning.</li></ul>3.QA/QC Department Establishment and Leadership:<ul><li>Design, establish, and lead product Quality Assurance and Quality Control department.</li><li>Develop and implement QA/QC protocols, SOPs, and quality standards.</li><li>Establish laboratory testing capabilities and supervise lab setup.</li><li>Recruit, train, and manage QA and QC personnel.</li><li>Implement batch traceability, quality documentation, and product release systems.</li><li>Ensure all products meet defined quality and safety standards before release.</li></ul>4.Quality Control &amp; Food Safety Systems:<ul><li>Establish and implement QC protocols for :Raw milk testing, In-process quality control and Finished product testing.</li><li>Implement and maintain food safety systems including HACCP, GMP, and sanitation protocols.</li><li>Investigate quality issues and implement corrective actions.</li><li>Ensure full compliance with food safety and regulatory standards.</li></ul>5.Hygiene, Sanitation &amp; Plant Systems<ul><li>Establish plant-wide hygiene and sanitation systems.</li><li>Develop and supervise CIP and cleaning protocols.</li><li>Ensure contamination-free production environment.</li><li>Maintain audit-ready hygiene and food safety standards.</li></ul>6.Process Documentation, Traceability &amp; Production Reconciliation:<ul><li>Establish complete production documentation systems.</li><li>Implement batch-wise traceability from raw milk to finished product.</li><li>Establish and oversee daily production reconciliation including:Milk input vs finished product yield, Production vs packing reconciliation, Yield monitoring and loss analysis.</li><li>Implement structured production and quality reporting systems.</li><li>Use reconciliation data to improve efficiency and reduce losses.</li></ul>7.Team Leadership &amp; Development<ul><li>Build and lead production, QA, QC, and product development teams.</li><li>Train staff in dairy processing, hygiene, and quality systems.</li><li>Establish structured departmental roles and responsibilities.</li><li>Create a disciplined, quality-focused production culture.</li></ul>8.Strategic and Operational Leadership<ul><li>Design scalable dairy production systems.</li><li>Support expansion into new product categories.</li><li>Improve operational efficiency, product quality, and plant performance.</li><li>Contribute to products long-term technical and product strategy.</li></ul>Required Qualifications: Bachelors or Masters degree in: Dairy Technology, Food Science &amp; Technology, Dairy Science, Food Engineering or related field.Experience (Mandatory):<ul><li>Minimum 5 years of hands-on dairy production experience</li><li>Direct experience in cheese production and milk processing</li><li>Experience managing production operations in a dairy plant</li><li>Experience establishing or managing QA/QC systems preferred.</li><li>Artisan cheese experience highly preferred</li></ul>Required Skills and Competencies:1.Technical:<ul><li>Strong dairy processing and cheese production expertise.</li><li>Knowledge of fermentation, cultures, and dairy microbiology.</li><li>Experience implementing QC and hygiene systems</li><li>Strong process control and yield management capability</li></ul>2.Leadership:<ul><li>Strong team leadership and development ability</li><li>Ability to build systems and processes from foundation level</li><li>Hands-on and execution-focused approach</li></ul>3.Personal:<ul><li>Passionate about dairy and food innovation</li><li>High ownership and accountability mindset</li><li>Quality-focused and detail-oriented</li><li>Visionary and growth-oriented</li></ul>4.Key Deliverables (First 6&ndash;12 Months)<ul><li>Establish full QA/QC department and systems</li><li>Implement production documentation and reconciliation systems.</li><li>Improve product consistency, quality, and shelf life.</li><li>Develop new artisan and premium dairy products.</li><li>Build trained production and QC teams.</li><li>Improve production yield and operational efficiency</li><li>Establish scalable production systems</li></ul>Preferred Candidate Background:<ul><li>Ideal candidates may have worked in roles such as:Dairy Production Manager, Cheese Production Manager, Dairy Plant Manager, Dairy Technologist &amp;Dairy Operations Manager</li><li>Experience with premium or artisan dairy production is highly preferred.﻿</li></ul>Other Details: Working Days: Monday to Saturday (9:00 am to 5:pm) Location: Karachi, Korangi Benefit: Annual bonus, half-yearly bonus (target-based), fuel allowance, phone allowance.About HRWAYS:HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our Whatsapp Channel https://shorturl.at/983az to stay updated or visit www.hrways.co to know more.&quot;Work Location: In person

Head of Operations from Dairy Industry

Search 10000+ Head of operations jobs near you this March. New roles added regularly across leading industries. Apply today.

10000 head of operations jobs Near Me

Head of Operations

Head of Operations

Head of Operations

Head of Operations & Sales

Head of Operations

Head of Operations (HOD Operations)

Head of Operations from Dairy Industry