head of operations

BASIS.ed

<div>BASIS Leander is seeking a Head of Operations to join our bright, passionate team!
This position is reporting to the Vice President of Charter Schools, the Head of Operations will be responsible for the Finance and Facilities functions for the school site including vendor selection and management, purchasing and accounting, facilities management and technology. This position also serves as the onsite human resources contact, implementing programs designed by central office. This position partners with the Head of School to ensure that the academics are able to meet BASIS standards and manages a small operations staff.
Education and preferred experience
<ul><li>MBA or Bachelor&rsquo;s in Business Administration or similar degree</li>
<li>Valid Identity Verified Prints (IVP) Fingerprint Clearance Card</li>
<li>3-5 years in a financial or purchasing management role</li>
<li>2+ years of experience with facilities management</li>
<li>Experience with HR related functions preferred</li>
<li>Education management or non-profit management preferred
</li></ul>Primary Responsibilities
<ul><li>Oversees the physical operation of the school including security, IT, VOIP, copiers etc. and maintains the schools inventory of hardware and software</li>
<li>Manages the school budget and acts as the on-site bookkeeper keeping an accurate and continuous record of the financial position of the school, in partnership with a School Accountant based in the Central Office</li>
<li>Partners with the head of school with decisions regarding salaries and benefits for all personnel, including the evaluation of support staff.</li>
<li>Manages human resource functions for school employees in partnership with the central human resources team</li>
<li>Researches, evaluates, purchases and manages school services including building maintenance, housekeeping and grounds</li>
<li>Manages the purchase of all supplies including textbooks and school operating supplies</li>
<li>Arranges bids and develops specifications for all outside contractual work</li>
<li>Ensures the safety of personnel and students in their use of the facilities including the scheduling and management of required drills (fire, lockdown, etc.)</li>
<li>Manages the front office and specialized support staff including registrar and records management</li>
<li>Maintains accurate and complete records of all school assets</li>
</ul>
Competencies
<ul><li>Entrepreneurial spirit and mindset</li>
<li>Demonstrated knowledge of management principles and practices</li>
<li>Excellent oral and written communication skills</li>
<li>Ability to think analytically and strategically</li>
<li>Excellent problem solving and negotiating skills</li>
<li>Ability to work independently with diverse constituents while maintain high professional standards</li>
<li>Exemplary organizational skills; ability to establish and manage multiple priorities; ability to work under pressure</li>
<li>Outstanding attention to detail and accuracy</li>
<li>Patience, flexibility and a sense of humor</li>
<li>Enjoys working in an environment serving children</li>
<li>Willingness and ability to address facility issues from plumbing and sanitation to repair and maintenance</li>
</ul>
Additional Job Information:
Benefits and Salary:
<ul><li>Salary for this position is competitive and dependent on education and experience</li>
<li>BASIS Ed offers a comprehensive benefits package, including but not limited to:
<ul><li>Employer paid medical and dental insurance</li>
<li>Vision insurance</li>
<li>PTO</li>
<li>Ability to add dependents</li>
<li>401k with partial match that grows over time</li>
<li>Employee Assistance Program</li>
<li>Childcare Savings Opportunity (KinderCare tuition discount)</li>
</ul></li></ul>BASIS (collectively, BASIS Educational Group, Inc. d/b/a BASIS Ed, BASIS Schools, Inc., BDC, A Public Charter School, Inc., BTX Schools, Inc., BASIS Independent Schools, LLC, and any other entity managed by BASIS Ed), is an Equal Opportunity Employer. All qualified applicants for employment are recruited, hired and assigned without discrimination on the basis of actual or perceived race, color, religion, sex, age, national origin, sexual orientation, disability or any other classification protected by law. BASIS expressly prohibits any form of unlawful employee or student harassment. For additional information, please visit our Careers website at http://jobs.basised.com.</div>

Head of Operations

GuestReady

<div>
 
 GuestReady is a leading short-term rental and hospitality services management company, operating in the UK, France, Portugal, Spain, and the UAE. Since our founding in 2016, we&rsquo;ve aimed to revolutionize the short-term rental industry through innovative technology and a dedication to exceptional hospitality.
 
 
 
 
 
 GuestReady is currently looking for
 
 Head of Operations.
 
 The Head of Operations is a senior leadership role with full ownership of end-to-end operations for a short-term rental portfolio. This role oversees Guest Experience, Field &amp; Property Operations, Housekeeping, Maintenance, Quality Control, and Vendor Management, ensuring operational excellence, profitability, and scalability in a fast-paced Dubai market.
 
 
 
 
 
 This position combines strategic leadership with a
 
 highly hands-on operating approach.
 
 The role requires spending
 
 quality, informative time with teams at all levels
 
 , including field and on-ground teams, to deeply understand operational realities, coach teams, and continuously improve execution. The Head of Operations manages
 
 large, multi-layered teams,
 
 including multiple Operations Managers with direct reporting lines, and acts as the key operational partner to senior leadership.
 
 
 
 
 
 The Head of Operations is ultimately accountable for service quality, SLA performance, cost control, guest satisfaction, and operational readiness across the portfolio.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 1. End-to-End Operational Ownership
 
 <ul>
 <li>
 Own all daily and strategic operations across Dubai, ensuring consistent service delivery to guests and property owners.
 </li>
 <li>
 Oversee Guest Experience, guest communications and end-to-end journey, Housekeeping, Maintenance, Field Operations, and Vendor Performance.
 </li>
 <li>
 Ensure seamless execution across all guest touchpoints: pre-arrival, check-in, in-stay, check-out, and post-stay.
 </li>
 <li>
 Maintain full operational readiness during peak seasons, high occupancy periods, and portfolio growth phases.
 </li>
 <li>
 Remain
 
 actively involved on the ground
 
 , regularly visiting properties, field teams, and operational hubs to ensure standards are met and challenges are addressed firsthand.
 </li>
 </ul>
 
 2.
 
 People Leadership, Coaching &amp; Team Performance
 
 
 <ul>
 <li>
 Lead, manage, and develop a
 
 large operations organization
 
 consisting of multiple Operations Managers, Team Leads, Supervisors, and frontline teams.
 </li>
 <li>
 Manage
 
 multiple managers directly reporting
 
 while ensuring strong alignment, communication, and accountability across layers.
 </li>
 <li>
 Spend
 
 meaningful, hands-on time with teams
 
 , including field staff, to understand challenges, coach in real scenarios, and drive operational excellence.
 </li>
 <li>
 Build a strong leadership pipeline through structured development, clear ownership, and performance accountability.
 </li>
 <li>
 Drive
 
 continuous training, upskilling, coaching, and mentorship
 
 for team members from direct reports to the broader operations and field teams.
 </li>
 <li>
 Ensure structured onboarding, regular performance reviews, and continuous feedback loops.
 </li>
 <li>
 Foster a culture of ownership, service excellence, discipline, and continuous improvement in a fast-paced environment.
 </li>
 </ul>
 
 3.
 
 Guest Experience &amp; Service Excellence
 
 
 <ul>
 <li>
 Oversee all guest communication channels (phone, email, WhatsApp, Airbnb,
 
 Booking.com
 
 , etc.).
 </li>
 <li>
 Ensure professional handling of VIP guests, escalations, complaints, and claims.
 </li>
 <li>
 Maintain high guest satisfaction scores, fast response times, and effective issue resolution.
 </li>
 <li>
 Define and enforce clear escalation paths and accountability for all guest-related issues.
 </li>
 </ul>
 
 4.
 
 Field Operations, Quality &amp; Housekeeping Oversight
 
 
 <ul>
 <li>
 Oversee housekeeping operations, inspections, spot checks, onboarding/offboarding of units, and maintenance execution.
 </li>
 <li>
 Ensure strict adherence to SOPs, cleaning standards, quality benchmarks, and SLA compliance.
 </li>
 <li>
 Work closely with on-ground teams to identify gaps, improve execution, and reinforce standards through direct engagement.
 </li>
 <li>
 Coordinate with community management entities (e.g., Emaar, Nakheel, Damac) for access, permits, and local processes.
 </li>
 <li>
 Ensure access cards, key management, and logistics are fully controlled, tracked, and documented.
 </li>
 </ul>
 
 5.
 
 Vendor &amp; Cost Management
 
 
 <ul>
 <li>
 Own relationships with third-party vendors (cleaning, maintenance, field support).
 </li>
 <li>
 Negotiate contracts, manage SLAs, and monitor vendor performance.
 </li>
 <li>
 Drive cost control, forecasting, and margin protection across all operational functions.
 </li>
 <li>
 Approve operational expenses, refunds, and compensations in line with company policies.
 </li>
 </ul>
 
 6.
 
 Operational Excellence, KPIs &amp; Process Improvement
 
 
 <ul>
 <li>
 Own and monitor operational KPIs including guest satisfaction, SLA adherence, response times, cost per stay, and margins.
 </li>
 <li>
 Use data and dashboards to identify trends, risks, and inefficiencies.
 </li>
 <li>
 Drive continuous improvement initiatives across operations by refining SOPs, workflows, and service standards to enhance service quality, efficiency, and overall performance, while adapting to Dubai-specific operational realities.
 </li>
 <li>
 Balance standardization with the flexibility required in a fast-moving UAE market.
 </li>
 </ul>
 
 7.
 
 Technology, Automation &amp; Scalability
 
 
 <ul>
 <li>
 Champion the use of property management systems, CRMs, task management tools, and automation solutions.
 </li>
 <li>
 Partner with Product, Tech, and Finance teams to enhance operational tooling and reporting.
 </li>
 <li>
 Reduce manual processes and improve scalability through smart process design and automation.
 </li>
 </ul>
 
 8.
 
 Stakeholder &amp; Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Act as the primary operational point of contact for senior leadership in Dubai.
 </li>
 <li>
 Collaborate closely with Owner Success, Finance, HR, Product, Commercial, and Global Operations teams.
 </li>
 <li>
 Represent operations in strategic discussions, audits, and expansion initiatives, both locally and globally.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For:
 
 
 <ul>
 <li>
 7+ years of senior operations leadership experience in short-term rentals, hospitality, property management, facilities management, or service-driven environments.
 </li>
 <li>
 
 Proven experience managing large, multi-layered teams
 
 , including multiple managers directly reporting.
 </li>
 <li>
 Demonstrated success operating in
 
 fast-paced, high-growth environments
 
 with complex operational demands.
 </li>
 <li>
 Strong track record of scaling operations, improving service quality, and managing costs.
 </li>
 <li>
 Experience operating in Dubai or the UAE market is highly preferred
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 <ul>
 <li>
 Strong business and financial acumen with confidence managing KPIs, budgets, and trade-offs.
 </li>
 <li>
 Excellent stakeholder management and communication skills; fluency in English required, with Arabic considered a strong advantage.
 </li>
 <li>
 Highly organized, data-driven, and solutions-oriented.
 </li>
 <li>
 
 Hands-on leader
 
 ; who balances strategic thinking with deep operational involvement.
 </li>
 <li>
 Tech-savvy with a strong interest in automation and operational efficiency.
 </li>
 </ul>
 
 Other Requirements
 
 <ul>
 <li>
 Valid UAE Driver&rsquo;s License is a must.
 </li>
 <li>
 Ability to thrive in a
 
 fast-paced, high-pressure, and high-growth environment
 
 .
 </li>
 </ul>
 
 
 
 
 
 Why You'll Love Working with Us:
 
 
 <ul>
 <li>
 🏡 Hybrid work flexibility
 </li>
 <li>
 🚀 Join a fast-growing company in the booming travel industry.
 </li>
 <li>
 🌍 Work in a dynamic, multicultural team.
 </li>
 <li>
 📚 Opportunities for learning and career development.
 </li>
 <li>
 🏥 Comprehensive health insurance.
 </li>
 <li>
 🧘 Focus on wellbeing with supportive activities.
 </li>
 </ul>
 
 
 
 
 We&rsquo;re excited to hear from you and discover how you can contribute to our journey!
 
 
 
 
 
 
 Diversity and Inclusion
 
 
 
 At GuestReady, we celebrate diversity and are proud to be an equal-opportunity employer. Our global team thrives on mutual respect and inclusion, valuing unique talents and perspectives. We warmly welcome applicants from all backgrounds, regardless of race, gender, religion, sexual orientation, disability, age, or culture
 
</div>

VFlowTech

<div>
 
 
 Company Description
 
 
 
 VFlowTech is a Singapore headquartered deep tech company pioneering vanadium redox flow battery (VRFB) systems for long-duration energy storage. Established in 2018, VFlowTech focuses on developing safe, scalable, and sustainable energy storage solutions. The company has installed their long duration energy storage systems in over 11 countries globally and is supporting Singapore&rsquo;s ambition to be a global leader in clean energy innovation and with the vision to drive the world towards energy equity where everyone can access clean energy at affordable pricing.
 
 
 
 
 
 
 Role Description
 
 
 
 We are looking for the right leader to head our operations team in India. The Head, Operations will be responsible for formulating and executing operational strategies and priorities aligned with the company strategies and business goals. The candidate will ensure achievement of operational goals and measures through proven processes and effective people/team management.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Overall responsibility for Manufacturing activities across the business.
 </li>
 <li>
 Create and implement best practice manufacturing vision, strategy, policies, processes, and procedures to aid and improve business performance.
 </li>
 <li>
 Develop and manage production schedule and operations budgets ensuring that the product is delivered to agreed cost, quality, and timelines.
 </li>
 <li>
 Assess the feasibility (Technical, Cost, Timeline) of any new potential product helping the company to make the right strategic decisions.
 </li>
 <li>
 Coordinate team activities to optimize cost performance of the plant through capital investment programs, optimizing operating working capital usage and minimizing waste through the development of a continuous improvement culture encompassing lean principles and clear strategic development.
 </li>
 <li>
 Deliver strong product unit economics through the development of key performance indicators (KPIs) and manufacturing objectives; establish and implement continuous improvement program for manufacturing costs, reliability, and customer satisfaction.
 </li>
 <li>
 Align with the company strategy and roll out best practices; coach, develop and guide the team to ensure delivery of overall business objectives.
 </li>
 <li>
 Recommend and execute appropriate organisational structure, resource plans and culture to support the business objectives and customer deliverables.
 </li>
 <li>
 Ensure that the team complies and drives all Environmental, Health and Safety, manufacturing and quality standards and procedures. Ensures that potential risks and hazards are eliminated and/or addressed for the short and long term.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Degree/Master&rsquo;s degree in fields of Business Administration, Engineering or related field.
 </li>
 <li>
 Minimum 12 years of leadership experience in operations.
 </li>
 <li>
 Strong operations background with solid understanding of business principles and procedures.
 </li>
 <li>
 Robust project management skills, including work estimation, prioritization, planning, tracking and cost management.
 </li>
 <li>
 Experienced people manager with proven record of building effective teams through recruiting, managing, coaching, retaining talent and managing conflicts.
 </li>
 <li>
 Strong analytical and problem-solving skill: able to analyze, draw conclusions and give recommendation on the appropriate steps forward with focus on problem prevention to reduce firefighting.
 </li>
 <li>
 Ability to zoom out and look at the bigger picture and align the team towards the long-term vision.
 </li>
 </ul>
 
 
 
</div>

Head of Operations (India)

<div>Hamilton Aquatics is looking for an experienced and strategic Head of Operations (KSA) to lead and expand ESMs sports academy operations across the Kingdom of Saudi Arabia. You will be responsible for establishing the full operational framework, ensuring service excellence, driving commercial growth, and maintaining strong partnerships with venues and authorities. 
This role is ideal for a results-driven leader with strong operational expertise, regional experience, and a passion for building high-performing teams. If you are ready to take ownership of ESMs expansion in KSA and deliver exceptional operational standards, we want to hear from you. To apply, please share your CV and cover letter directly through the email provided below. 
Key Objectives<ul><li>
Successfully establish ESMs KSA entity, including all licensing, government registrations, and operational infrastructure.</li><li>
Oversee the operational management of all academies, ensuring consistent delivery of high-quality programmes and customer satisfaction.</li><li>
Drive commercial growth by expanding enrolments, improving retention, and increasing revenue across all sports.</li><li>
Secure, maintain, and develop strong venue partnerships with schools, compounds, and sports facilities.</li><li>
Ensure full compliance with Saudi laws, safety standards, safeguarding requirements, and internal company policies.</li><li>
Build and lead a high-performing operations team, ensuring effective recruitment, training, and performance management.</li><li>
Maintain excellent customer service standards, resolve escalated issues, and ensure brand consistency across all sites.</li><li>
Oversee safety systems, SOPs, risk assessments, and health and safety practices to ensure safe and compliant operations.</li></ul> 
Set of Required Skills, Knowledge and Behaviours
Desired Qualifications<ul><li>
Bachelors degree in Business, Sports Management, Operations, or related field</li></ul>
Desired Experience<ul><li>
Minimum 5 years of operations management experience, preferably in sports, education, or service industries</li><li>
Prior GCC experience required; KSA experience strongly preferred</li><li>
Proven track record of managing multi-site operations and leading large teams</li></ul>
Job-Specific Knowledge &amp; Skills<ul><li>
Arabic speaker (preferred)</li><li>
Leadership and people management</li><li>
Operational excellence</li><li>
Relationship building and stakeholder management</li><li>
Strong customer service orientation</li><li>
Confidentiality and non-disclosure</li><li>
Excellent communication and interpersonal skills</li><li>
Proactive and problem-solving skills</li></ul> 
What We Offer<ul><li>
A competitive monthly salary</li><li>
Annual flight allowance</li><li>
Private medical insurance</li><li>
End of service benefit</li><li>
Access to lifestyle discounts</li></ul></div>

Head of Operations - KSA

Snoonu

<div>
 
 🚀 Welcome to Your Next Adventure!
 
 
 
 The Operations Excellence Head will lead and implement process optimization initiatives, drive performance improvements, and ensure operational efficiency across grocery e-commerce dark stores. This role is pivotal in achieving high service levels, cost optimization, and overall operational excellence in a fast-paced, technology-driven environment.
 
 
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 Operational Performance &amp; Process Improvement
 
 
 <ul>
 <li>
 Develop, implement, and monitor key performance indicators (KPIs) to measure the efficiency and effectiveness of dark store operations. Focus areas include:
 
 
 </li>
 </ul>
 Efficiency: Reducing order processing times, minimizing resource wastage, and maximizing throughout within picking, packing, and delivery workflows.
 
 
 Effectiveness: Ensuring accuracy in order fulfilment, maintaining high customer satisfaction levels, and minimizing order defects or delays.
 
 
 <ul>
 <li>
 Identify and resolve bottlenecks in operational workflows through root cause analysis and structured problem-solving.
 </li>
 <li>
 Standardize best practices across multiple dark store locations to maintain consistency in performance and service quality.
 </li>
 <li>
 Lead cross-functional initiatives to integrate end-to-end supply chain processes, enhancing overall system efficiency.
 
 
 </li>
 </ul>
 Store Category Layout Design
 
 
 <ul>
 <li>
 Design and implement optimized store layouts that prioritize efficiency in picking and packing workflows.
 </li>
 <li>
 Segment inventory storage by product category, demand frequency, and picking patterns to reduce picking time and improve order accuracy.
 </li>
 <li>
 Continuously evaluate and adjust layouts to meet evolving demand and product assortment changes.
 </li>
 <li>
 Collaborate with category managers and supply chain teams to ensure alignment between inventory placement and picking strategies.
 
 
 </li>
 </ul>
 Technology &amp; Systems Integration
 
 
 <ul>
 <li>
 Collaborate with IT and systems teams to leverage technology in automating and improving dark store operations.
 </li>
 <li>
 Ensure effective use of inventory management systems (Odoo), order management systems (Action Centre/ PPS), and other relevant technologies.
 </li>
 <li>
 Evaluate and recommend technology solutions to support scale, efficiency, and quality.
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 Minimum of 5-7 years of experience in operations management, preferably in grocery e-commerce, dark stores, or FMCG.
 </li>
 <li>
 Proven track record in process improvement, cost reduction, and team leadership.
 </li>
 <li>
 Experience in designing efficient layouts for retail or e-commerce operations.
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more &ndash; all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed
 
 : &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 
 🏅Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results
 
 : &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Global Vibes
 
 &ndash; Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters
 
 &ndash; Learning budgets, access to courses, and tools for your growth.
 
 
 🚒
 
 Builder&rsquo;s Playground
 
 &ndash; Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 🏝️
 
 Flexible Time Off
 
 &ndash; We take recharging seriously. Generous leave and wellness policies.
 
 
 🛠️
 
 Agile Everything
 
 &ndash; Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Great Place to Work&reg; Certified
 
 
 
 We&rsquo;re certified as a Great Place to Work&reg;, a recognition that celebrates a culture we&rsquo;ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
 
 
 
 Certified for Excellence
 
 
 
 Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build apps. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Head Of Operations - Snoomart

Q Mart | كيو

<div>
 
 
 About Q
 
 
 
 
 
 
 Q is a retail company with real on-ground operations and a live consumer app.
 
 
 The app&rsquo;s mission is clear: run daily orders fast, accurately, and reliably.
 
 
 We are now at a critical stage:
 
 
 Real operational pressure.
 
 
 Growing daily demand.
 
 
 Moving from basic execution to a scalable, professional operating model.
 
 
 Q&rsquo;s goal is to build a strong end-to-end operating engine for the app only, covering
 
 
 Fulfillment, Dark Store readiness, and Last-Mile delivery, built to survive pressure and scale fast.
 
 
 
 
 
 
 The Core of This Role
 
 
 
 This is a hands-on, execution-first leadership role.
 
 
 You are accountable for:
 
 
 Orders going out.
 
 
 Deliveries happening on time.
 
 
 Teams performing under pressure.
 
 
 Productivity improving week after week.
 
 
 We are not looking for a strategist on slides.
 
 
 We are looking for someone who goes down to the warehouse, leads from the floor, and fixes things in real time.
 
 
 
 
 
 
 What You Will Build And Own
 
 
 
 The full operational structure for the app.
 
 
 A Fulfillment + Dark Store operating model tailored to Q.
 
 
 A reliable and scalable Last-Mile delivery mechanism.
 
 
 Clear task distribution across teams.
 
 
 Operations that keep running under any condition, then continuously improve.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 Daily Operation Under Pressure
 
 
 Own Fulfillment operations end-to-end.
 
 
 Handle high daily order pressure and convert it into output.
 
 
 Solve operational problems on the ground, personally when needed.
 
 
 Increase orders per hour while maintaining accuracy and SLA.
 
 
 Reduce delays, errors, and returns.
 
 
 
 
 
 
 Last-Mile Operations
 
 
 
 Design and run the Last-Mile delivery model.
 
 
 Ensure seamless handoff between warehouse and delivery.
 
 
 Allocate routes, shifts, and resources efficiently.
 
 
 Improve delivery time and cost.
 
 
 Handle disruptions without stopping operations.
 
 
 
 
 
 
 Organizational Design &amp; Task Allocation
 
 
 
 Build the operational hiring and org structure from scratch.
 
 
 Define clear roles and responsibilities.
 
 
 Distribute core tasks to eliminate bottlenecks.
 
 
 Build real supervisors who can lead under pressure.
 
 
 Manage shifts, manpower gaps, and attrition.
 
 
 
 
 
 
 Leadership &amp; People Management
 
 
 
 Work with all types of personalities.
 
 
 Lead large teams in high-stress environments.
 
 
 Resolve daily conflicts without slowing operations.
 
 
 Enforce discipline without breaking morale.
 
 
 
 
 
 
 Systems &amp; Technology
 
 
 
 Work closely with WMS and OMS.
 
 
 Adapt systems to operational reality, and operations to system limits.
 
 
 Use daily data to make fast decisions.
 
 
 Improve processes while operations are live.
 
 
 
 
 
 
 Growth &amp; Scale
 
 
 
 Prepare operations for peaks and seasonal spikes.
 
 
 Lead the gradual transition toward a Dark Store model.
 
 
 Build an operating model that can be replicated.
 
 
 
 
 
 
 Non-Negotiable Experience
 
 
 
 Strong background in E-Commerce Fulfillment.
 
 
 Hands-on experience in Dark Store or Micro-Fulfillment.
 
 
 Proven experience in Last-Mile delivery operations.
 
 
 Experience in startups or fast-scaling companies.
 
 
 Managing operations under very high pressure.
 
 
 Proven ability to build operational org structures.
 
 
 Leading large field teams, not from a desk.
 
 
 
 
 
 
 Who We Are Looking For
 
 
 
 A true field leader.
 
 
 Practical and highly adaptable.
 
 
 Ruthless with priorities.
 
 
 Not obsessed with perfect systems.
 
 
 Focused on making operations work first, then improving them.
 
 
 Strong ownership mindset.
 
 
 
 
 
 
 Who This Role Is For
 
 
 
 Pure administrators.
 
 
 Traditional warehouse managers.
 
 
 Enterprise operators used to bureaucracy.
 
 
 Anyone unwilling to be on the ground.
 
 
 
 
 
 
 What You Get
 
 
 
 Highly competitive compensation.
 
 
 A rare opportunity to build an operational engine from scratch.
 
 
 Direct impact on a live, growing app.
 
 
 A culture that supports new ideas and fast decisions.
 
 
 Real growth alongside a company that is scaling for real.
 
 
 
 
 
 
 This Role is not for everyone
 
 
 
 If you want comfort, do not apply.
 
 
 If you want to build something real under pressure and grow with it, Q is waiting for you.
 
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The Platinum Boutique Business Hotel

1) Business Growth &amp;amp; Sales Performance PAN India store performance (sales, profitability, KPIs) and deliver monthly/quarterly targets. Drive store-level sales initiatives, local marketing execution in coordination with marketing team. Improve Average Ticket Size, Add-on %, Conversion, Repeat customer experience, and peak-hour sales. Monitor competition and market trends; implement operational strategies accordingly.2) Operational Excellence &amp;amp; SOP Implementation Ensure strict adherence to Burger Farm SOPs/SOC across stores (FOH/BOH, kitchen, service, hygiene, equipment). Standardize daily routines: shift planning, deployment, opening/closing, QSC checks, product holding, wastagecontrol. Implement continuous improvement projects for speed of service, order accuracy, guest complaints reduction. Ensure effective store checklists, logbooks, CAPA (Corrective &amp;amp; Preventive Actions) and compliance.3) Quality, Food Safety, Hygiene &amp;amp; Audit Readiness Ensure compliance with FSSAI, hygiene standards, internal audits, third-party audits. Own food safety processes: temperature logs, storage standards, pest control, sanitation SOPs. Implement audit score improvement plan and ensure zero critical non-compliance.4) Profitability, Cost Control &amp;amp; P&amp;amp;L Ownership Own store P&amp;amp;L delivery: COGS, wastage, manpower cost, utilities, repairs &amp;amp; maintenance. Drive wastage reduction and margin improvement through process discipline and training. Approve and control store-level expenses; ensure vendor/maintenance cost optimization. Analyze dashboards and ensure corrective action plans for underperforming stores.5) Manpower Planning, Productivity &amp;amp; People Leadership Build a high-performance culture: accountability, discipline, motivation, and leadership pipeline. Manpower planning: ensure adequate staffing, productivity, attrition control and succession. Work closely with HR for hiring forecasts, training plans, performance management and engagement. Ensure strong control on rosters, attendance discipline, leave planning, and employee behavior standards. Conduct reviews with Area Managers/RMs and coach them on execution.6) Training &amp;amp; Capability Building (with L&amp;amp;D) Drive training frameworks: induction, skill training, SOP refreshers, and leadership training for RMs/Shift leads. Ensure certification compliance: food safety, hygiene, equipment handling, customer handling. Monitor training effectiveness through audits, mystery checks, and KPI uplift.7) Customer Experience &amp;amp; Complaint Resolution Ensure consistent brand experience across all outlets. Own complaint escalation handling and closure within defined TAT. Implement systems to improve guest satisfaction: feedback loops, service recovery, team coaching.8) New Store Opening (NSO) &amp;amp; Expansion Support Lead operational readiness for NSOs: recruitment, training, pre-opening checklists, dry runs, launch plan. Ensure smooth stabilization of new stores within defined timelines. Coordinate with Projects/IT/HR/SCM/Training/Marketing during NSO execution.9) Supply Chain &amp;amp; Inventory Control (with SCM) Ensure strong coordination with SCM for forecasting, ordering discipline, stock availability. Reduce stock variance, pilferage, expiry, and ensure FIFO/FEFO implementation. Maintain inventory accuracy and enforce cycle counts and stock audits.10) MIS, Reviews &amp;amp; Governance Publish weekly/monthly MIS for leadership: sales, audits, manpower, complaints, wastage, attrition, closures. Conduct periodic governance calls: daily reviews, weekly performance reviews, monthly business reviews. Use data-driven decision making and enforce store-level accountability.Note:  10&ndash;15+ years in QSR / Restaurant chain operations, with multi-unit leadership. Must have handled PAN India / multi-city operations with strong governance.Job Types: Full-time, PermanentPay: ₹1,000,000.00 - ₹1,300,000.00 per yearBenefits:<ul><li>Health insurance</li><li>Paid sick time</li><li>Provident Fund</li></ul>Ability to commute/relocate:<ul><li>Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Master's (Preferred)</li></ul>Experience:<ul><li>QSR: 10 years (Required)</li></ul>Work Location: In person

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