head of operations

Nigel Frank International

Head of Operations Up to £75,000 Hybrid Manchester Are you an experienced Head of Operations with a passion for improving systems, processes, and performance? This is an exciting opportunity to join a forward-thinking organisation as their Head of Operations, where you'll play a key role in driving efficiency and growth across the business. The company operates on Microsoft Dynamics 365 Business Central, and you'll be instrumental in ensuring the system is used to its full potential. The role: <ul> <li> Oversee day-to-day operational performance across multiple departments </li><li> Drive continuous improvement and process optimisation through Business Central </li><li> Collaborate closely with finance, supply chain, and IT to streamline workflows </li><li> Lead system and process enhancement projects, ensuring BC supports business goals </li><li> Manage and develop a high-performing operations team </li><li> Analyse data and KPIs to inform strategic decision-making </li></ul> What you'll bring: <ul> <li> Proven experience in an operations leadership role within a growing business </li><li> Strong understanding of ERP systems, ideally Dynamics 365 Business Central </li><li> Track record of improving efficiency through technology and process change </li><li> Excellent communication and stakeholder management skills </li><li> Strategic mindset with hands-on leadership style </li></ul> What's on offer: <ul> <li> Salary up to £75,000 depending on experience </li><li> Hybrid working based in Manchester </li><li> Key leadership role with autonomy and influence </li><li> Opportunity to shape operational strategy and system usage </li></ul> If you're an operations leader who thrives on driving change, improving systems, and delivering results, this role offers the chance to make a real impact in a business that's investing in growth and technology. Apply now to learn more about this Head of Operations opportunity in Manchester.

Head of Operations

NEOMUN

Job Title: Head of Operations Job Type: Full-Time &mdash; OnsiteAbout Us We are a digital financial services company operating as an Electronic Money Institution (EMI) in Pakistan. Our team is building secure, convenient, and accessible digital payment solutions that reshape how people transact.Job Summary We&rsquo;re looking for an experienced Head of Operations to lead and scale our end-to-end payment operations. This role manages settlement, reconciliation, onboarding, card operations, dispute handling, and overall payment system performance. You will ensure operational excellence, compliance, and smooth execution across all processes.Key Responsibilities<ul><li>Build and optimize payment operations in line with regulatory and industry standards.</li><li>Manage multi-currency flows, liquidity optimization, and FX exposure.</li><li>Ensure seamless coordination between product, finance, compliance, and engineering teams.</li><li>Oversee client money accounts, daily reconciliations, and third-party operational relationships.</li><li>Implement and monitor operational risk frameworks.</li><li>Drive operational strategies that support company goals and scale.</li><li>Promote cross-functional collaboration and operational innovation.</li><li>Engage with customers and suppliers to resolve payment issues proactively.</li></ul>Requirements<ul><li>Strong expertise in payment operations, FX, settlements, and reconciliations.</li><li>Background in fintech, banking, or payments with hands-on operational leadership.</li><li>Understanding of global best practices in payment systems.</li><li>Excellent communication, organization, and team leadership skills.</li><li>Analytical mindset with a bias for action and process improvement.</li><li>Bachelor&rsquo;s or Master&rsquo;s in Business Administration, Finance, or a related field.</li></ul>What We Offer<ul><li>Competitive compensation including ESOP.</li><li>A fast-paced, high-growth environment.</li><li>A supportive, collaborative team.</li><li>Direct exposure to founders and strategic decision-making.</li><li>Real ownership and influence over the company&rsquo;s operational direction.</li></ul>Job Type: Full-timeWork Location: In person

Head Of Operations

Mustard and Linen

Mustard &amp; Linen is launching a boutique caf&eacute; where character, bold flavor, and our signature design language come together in one immersive experience.The Head of Operations is responsible for leading daily caf&eacute; operations, ensuring exceptional service quality, operational efficiency, financial performance, and a consistent customer experience. The role oversees staffing, training, purchasing, health &amp; safety, and overall business performance while upholding brand standards.ResponsibilitiesOperational Excellence:<ul><li>Oversee daily caf&eacute; service, ensuring smooth operations and consistent quality.</li><li>Maintain high standards of cleanliness, food safety, and customer satisfaction.</li><li>Resolve customer concerns and ensure service recovery.</li><li>Conduct operational audits and enforce SOP compliance.</li><li>Maintain strong floor presence and make daily operational decisions.</li></ul>Financial Performance:<ul><li>Manage P&amp;L with Finance, monitoring sales, labor, food costs, and expenses.</li><li>Review daily financial reports and approve voids, discounts, and promos.</li><li>Support menu engineering and pricing adjustments.</li><li>Drive revenue growth through operational improvements and guest-focused initiatives.</li></ul>Health, Safety &amp; Compliance:<ul><li>Ensure compliance with UAE and Abu Dhabi Municipality regulations.</li><li>Conduct daily walkthroughs to maintain hygiene and safety standards.</li><li>Lead monthly health &amp; safety audits.</li><li>Ensure a secure environment for guests, staff, and company assets.</li></ul>Purchasing &amp; Inventory:<ul><li>Oversee procurement, vendor relationships, and stock levels.</li><li>Prevent shortages (86 items) through forecasting and timely reorder.</li><li>Review invoices for pricing accuracy.</li><li>Ensure displays (Grab &amp; Go, desserts, etc.) meet brand and quality standards.</li></ul>Team Leadership:<ul><li>Recruit, train, and develop staff; conduct performance reviews.</li><li>Ensure proper scheduling aligned with business needs.</li><li>Maintain strong team communication and lead monthly team meetings.</li><li>Build a positive, motivated workplace culture.</li></ul>Strategic &amp; Cross-Functional Support:<ul><li>Communicate effectively between head office and caf&eacute; teams.</li><li>Support new initiatives, system rollouts, and process improvements.</li><li>Identify opportunities to improve efficiency and guest experience.</li></ul>Qualifications<ul><li>Diploma/Bachelor&rsquo;s in Hospitality, Business, or related field.</li><li>5+ years&rsquo; supervisory or operations management experience in caf&eacute;s or casual dining.</li><li>Strong knowledge of F&amp;B operations, health &amp; safety, and inventory management.</li><li>Experience in P&amp;L management, budgeting, and KPI tracking.</li><li>Strong leadership, communication, and problem-solving skills.</li><li>Fluency in English; Arabic an advantage.</li></ul>The Energy You Bring<ul><li>High-energy, positivity, approachable, customer-centric</li><li>High attention to detail and strong hygiene standards.</li><li>Excellent leadership, communication, and team-development skills.</li></ul>Job Type: Full-timePay: From AED1.00 per month

Noon-The Social Learning Platform

<div>
 
 
 Shaping the Next Gen Schools, Learn more about us
 
 here: https://www.noon.edu.sa/
 
 
 
 
 
 We&rsquo;re on a mission to radically change the way students learn. We believe in solving hard problems, and we
 
 play to win
 
 &mdash;we measure progress by
 
 revenues, students, and learning gains
 
 . Our approach? Build high-performing teams, giving them the freedom to dream big and execute boldly.
 
 
 
 
 
 
 Today, we&rsquo;re building the next generation of schools in Saudi Arabia.
 
 We believe every student deserves world-class teachers. And to make it happen, we&rsquo;re reimagining everything about education: from cutting-edge tech to peer learning and physical spaces that spark curiosity.
 
 
 
 
 
 Hear about our vision directly from our CEO
 
 here
 
 .
 
 
 
 
 
 
 Learn more about us:
 
 
 <ul>
 <li>
 
 10+ Years of Impact
 
 : Started with a simple idea&mdash;access to the best teachers shouldn&rsquo;t be a luxury, and learning should energize, not drain you.
 </li>
 <li>
 
 Market Leaders
 
 : 14 million students (and counting) use Noon across Middle East, Egypt, and Pakistan to ace high-stakes exams like Qudurat &amp; Tahsili.
 </li>
 <li>
 
 Now
 
 : We&rsquo;re laser-focused on reinventing schools in Saudi Arabia. We&rsquo;re accelerating rapidly, well-funded, and profitable.
 </li>
 <li>
 
 Office
 
 : Full-time, Riyadh-based. We&rsquo;ve got a sweet office near the Boulevard, and we&rsquo;d love to have you in it.
 </li>
 </ul>
 
 
 
 
 
 About the Role:
 
 
 
 As
 
 Head of Operations (Tracks)
 
 , you will be responsible for the end-to-end operational performance of our school-based programs across the country. This includes leading the execution engine that connects product design, curriculum delivery, tech platforms, people, and physical infrastructure into a seamless student and teacher experience.
 
 
 
 
 
 You will oversee daily operations, manage the PMO function, and collaborate with Product, Learning, Platform Ops, Experience, Schools, and Facilities teams to ensure that every classroom runs on time, every launch is executed to spec, and every school is ready to scale. This role is for a structured, action-oriented operator who thrives on building systems, leading teams, and solving problems at speed.
 
 
 
 
 
 
 What You Will Do
 
 
 
 
 
 
 1.
 
 Own &amp; Drive Daily Tracks Operations:
 
 
 <ul>
 <li>
 Ensure smooth day-to-day running of all Tracks programs across schools, including scheduling, resource allocation, platform execution, and staffing inputs.
 </li>
 <li>
 Lead the operational execution rhythm across school and regional teams, actively tracking performance against targets and
 
 resolving blockers in real-time to prevent escalation.
 
 </li>
 <li>
 Continuously monitor school-level metrics via dashboards, ensuring on-time, high-quality delivery across academic, logistical, and student/parent experience dimensions.
 
 Problems are identified and solved before they impact outcomes.
 
 </li>
 </ul>
 
 
 
 
 
 2. Lead the PMO Function
 
 
 <ul>
 <li>
 Design and manage a
 
 Project Management Office
 
 to implement cross-functional initiatives related to Tracks operations.
 </li>
 <li>
 Own the delivery roadmap for
 
 launches, pilots, process improvements, and system upgrades
 
 in collaboration with product, learning, and platform teams.
 </li>
 <li>
 Monitor and manage
 
 execution dependencies across teams
 
 , ensuring stakeholders are accountable to timelines and standards.
 </li>
 </ul>
 
 
 
 
 
 3. Cross-Functional Execution &amp; Delivery:
 
 
 
 Serve as the central operations lead connecting:
 
 <ul>
 <li>
 Ensuring clear communication and decisive action between
 
 Product
 
 (tools/features),
 
 Learning
 
 (curriculum/calendar),
 
 Platform Operations
 
 (technical implementation),
 
 Experience
 
 (student/parent journey),
 
 Schools
 
 (regional/local leadership), and
 
 Facilities
 
 (classroom readiness).
 </li>
 <li>
 Build strong, trusted relationships with all counterparts and ensure clear information flow and aligned priorities.
 </li>
 </ul>
 
 
 4
 
 .
 
 Operational Process Design &amp; Scaling
 
 
 <ul>
 <li>
 Proactively identify and definitively fix operational pain points, bottlenecks, and inefficiencies before they impact performance or scale.
 </li>
 <li>
 Design and roll out
 
 playbooks, SOPs, checklists, and operational cadences
 
 for scaling across regions and formats.
 </li>
 <li>
 Ensure every process is
 
 repeatable, measurable, and ready to scale
 
 .
 </li>
 </ul>
 
 
 
 
 
 How You Will Achieve This (Operating Principles):
 
 
 <ul>
 <li>
 
 With systems thinking
 
 &mdash; you&rsquo;ll see across moving parts and design structured processes to keep them aligned.
 </li>
 <li>
 
 With urgency and discipline
 
 &mdash; you&rsquo;ll act fast, track progress relentlessly, and keep everyone accountable.
 </li>
 <li>
 
 With collaboration
 
 , you&rsquo;ll connect deeply with all teams, from school staff to tech and curriculum leads.
 </li>
 <li>
 
 With continuous improvement-
 
 you&rsquo;ll track what&rsquo;s working, fix what&rsquo;s not, and keep us moving forward.
 </li>
 </ul>
 
 
 
 
 
 What You&rsquo;ll Bring:
 
 
 
 - 4+ years in a fast-paced, high-autonomy ops role.
 
 
 
 
 
 
 -Strategic Operations Leadership
 
 
 <ul>
 <li>
 Proven experience leading school operations or high-complexity service delivery in education, EdTech, or operations-heavy environments.
 </li>
 <li>
 Strong track record
 
 in building and managing cross-functional operating systems
 
 across departments.
 </li>
 <li>
 Project &amp; Program Management Expertise
 </li>
 <li>
 Deep experience running a
 
 PMO or managing large-scale, cross-functional initiatives
 
 with accountability for delivery.
 </li>
 <li>
 Familiar with tools like Gantt charts, retrospectives, OKRs, and issue tracking systems.
 </li>
 </ul>
 
 
 -Execution Discipline &amp; Process Design
 
 
 <ul>
 <li>
 A builder who loves documenting, streamlining, and scaling operational processes.
 </li>
 <li>
 Clear thinking and structure, with the ability to translate chaos into operating rhythm.
 </li>
 </ul>
 
 
 -Cross-Team Collaboration &amp; High Ownership &amp; Problem Solving
 
 
 <ul>
 <li>
 Skilled at working across Product, Academic, Tech, and Delivery teams.
 </li>
 <li>
 Excellent communicator with the ability to
 
 influence and align stakeholders
 
 in high-ownership environments.
 </li>
 <li>
 Thrives under pressure, handles ambiguity, and solves problems before they escalate.
 </li>
 <li>
 Strong sense of accountability for results&mdash;what gets shipped, what gets fixed, and what gets done.
 </li>
 </ul>
 
 
 
 
 
 Why Work at Noon
 
 
 
 🛠
 
 Own execution at scale
 
 &mdash; lead the heartbeat of a national education network and make it hum with precision.
 
 
 🧠
 
 Operate across product, education, and delivery
 
 &mdash; with the autonomy to shape how things get done.
 
 
 🚀
 
 Grow with speed and purpose
 
 &mdash; work on meaningful, fast-moving problems with real-world impact.
 
 
 🎯
 
 Be part of the transformation
 
 &mdash; help reimagine how schools in Saudi Arabia operate, scale, and deliver joy.
 
 
 We're building a new operating system for learning. If you're a builder who wants to solve hard problems in education&mdash;and create something students talk about 10 years later&mdash;we want to talk to you.
 
 
 
 
 
 
 Benefits
 
 
 
 In addition to a competitive base salary, we offer:
 
 <ul>
 <li>
 Employee Stock Ownership Plan (ESOP)
 </li>
 <li>
 21 days of annual leave
 </li>
 <li>
 Full premium Medical coverage including Family Dependent
 </li>
 </ul>
 
 
</div>

Foreground LLC

Foreground is partnering with a global events company to recruit a logistics-savvy, systems-oriented, and execution-obsessed Head of Operations, based in Riyadh. This is a mission-critical role that ensures the operational foundation is set up to support large-scale projects across Saudi Arabia, balancing agility with compliance, and creativity with structure.Reporting to the Country Director and collaborating with Finance, Production, HR, and Legal, the Head of Operations will oversee resourcing, vendor contracts, local licensing, supply chain processes, and internal SOP development. Key Responsibilities <ul><li>Set up and manage the operational infrastructure for the agency in Saudi Arabia, including staffing models, office logistics, vendor frameworks, and resourcing plans.</li><li>Oversee procurement, logistics, warehousing, transport, and on-site coordination across all live projects.</li><li>Build internal processes, templates, and reporting tools that support visibility, cost control, and operational excellence.</li><li>Manage relationships with legal counsel, PROs, and government entities to ensure permits, visas, and regulatory matters are in order.</li><li>Collaborate closely with project managers and production teams to ensure seamless event delivery from brief to breakdown.</li><li>Lead crisis response planning and real-time issue resolution for operational challenges.</li></ul> Ideal Profile <ul><li>12+ years in events operations, project logistics, or agency operations in Saudi Arabia or the wider GCC.</li><li>Proven track record in managing multi-supplier ecosystems, event logistics planning, and high-volume delivery environments.</li><li>Strong knowledge of KSA regulations, event permitting, labor laws, and compliance protocols.</li><li>Bilingual preferred, fluent in English and Arabic</li></ul> Required Skills <ul><li>Licensing</li><li>Compliance</li><li>Operations</li><li>Creativity</li><li>Logistics</li><li>Operational Excellence</li><li>Cost Control</li><li>Templates</li><li>Arabic</li><li>Supply</li><li>Government Infrastructure</li><li>Procurement</li><li>Regulations</li><li>Finance</li><li>Planning</li><li>English</li></ul>

Head of Operations (EHO001)

OnO Creators

Head of Operations &ndash; PWL (Project Role)Duration: 1 Dec &ndash; 5 Feb Join: ImmediateResponsibilities:<ul><li>Lead planning and execution for all operational verticals of the Pro Wrestling League.</li><li>Oversee venue operations, match operations, logistics, hospitality, security, medical, accreditation, broadcast &amp; media coordination.</li><li>Create operational workflows, timelines, and day-by-day execution plans.</li><li>Manage cross-functional teams, assign responsibilities, and track progress.</li><li>Conduct venue inspections, readiness checks, and ensure all areas meet sports event standards.</li><li>Work closely with league management, team managers, vendors, officials, and stakeholders.</li><li>Handle risk management, crisis handling, and ensure safety protocols.</li><li>Review post-match reports and ensure improvements.</li></ul>Requirements:<ul><li>3-8 years leading sports/event operations.</li><li>Strong leadership, problem-solving &amp; multi-tasking in high-pressure environments.</li></ul>Interested can share their resume at ritika.sharma@onocreators.comJob Type: Full-timePay: &#8377;25,000.00 - &#8377;45,000.00 per monthWork Location: In person

Head of Operations (PWL)

LP Recruitment

<div>
 
 
 Our client is a dynamic, fast-growing fintech scale-up that's disrupting the foreign exchange and cross-border payments sector. Having recently closed a successful funding round, they're now entering an exciting phase of rapid growth and international expansion into the MENA region. Their innovative platform leverages advanced AI and blockchain technology, delivering transparent, cost-effective currency solutions for businesses, addressing long-standing inefficiencies in traditional FX markets. With a talented team, strong backing, and UK headquarters,&nbsp;they're establishing their Dubai office as a key hub for Middle East operations.
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 As Head of Operations, you will be the backbone of the business, owning the day-to-day operational excellence that powers customer experience. You'll build and optimize processes, lead customer onboarding initiatives, and ensure seamless execution across all operational functions. This is a hands-on leadership role where you'll have the opportunity to shape operational infrastructure from the ground up.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Oversee and optimize all day-to-day operational activities, ensuring efficiency, compliance, and scalability
 </li>
 <li>
 Lead and streamline the customer onboarding process, including KYC/AML procedures and documentation workflows
 </li>
 <li>
 Build and manage the operations team, including customer success, onboarding specialists, and operational support staff
 </li>
 <li>
 Develop and implement operational policies, procedures, and systems that support rapid growth
 </li>
 <li>
 Collaborate closely with compliance and legal teams to ensure all operations meet regulatory requirements across jurisdictions
 </li>
 <li>
 Monitor operational metrics and KPIs, identifying areas for improvement and implementing solutions
 </li>
 <li>
 Manage relationships with third-party service providers, banks, and payment partners
 </li>
 <li>
 Design and implement customer success strategies to drive retention, satisfaction, and account growth
 </li>
 <li>
 Work cross-functionally with product, technology, and commercial teams to enhance operational workflows
 </li>
 <li>
 Establish robust reporting systems and dashboards for operational performance tracking
 </li>
 <li>
 Lead crisis management and operational risk mitigation efforts
 </li>
 </ul>
 
 
 
 
 
 Experience and Qualifications
 
 
 
 
 
 <ul>
 <li>
 Operational experience in fintech, payments, FX, or financial services
 </li>
 <li>
 Proven track record in building and scaling operational processes in a high-growth environment
 </li>
 <li>
 Strong experience with customer onboarding, KYC/AML procedures, and regulatory compliance
 </li>
 <li>
 Hands-on leadership style with experience managing cross-functional operational teams
 </li>
 <li>
 Deep understanding of payment systems, foreign exchange operations, and transaction processing
 </li>
 <li>
 Experience working in or with DFSA/UAE regulatory frameworks highly advantageous
 </li>
 <li>
 Excellent project management skills with ability to juggle multiple priorities
 </li>
 <li>
 Data-driven mindset with strong analytical and problem-solving capabilities
 </li>
 <li>
 Experience implementing operational technology and automation tools
 </li>
 <li>
 Outstanding communication skills with ability to work effectively across diverse, multicultural teams
 </li>
 <li>
 Comfortable in a fast-paced startup environment with ambiguity and rapid change
 </li>
 <li>
 Bachelor's degree required; MBA or relevant certifications (such as CAMS) a plus
 </li>
 </ul>
</div>

Head of Operations - FinTech

Search 10000+ Head of operations jobs near you this December. New roles added regularly across leading industries. Apply today.

10000 head of operations jobs NEAR_ME

Head of Operations

Head Of Operations

Head of Operations

Head of Operations

Head of Operations (EHO001)

Head of Operations (PWL)

Head of Operations - FinTech