head of operations

International School of London Qatar

<div>Head of Operations

Senior Leadership Team Member

Application Deadline: 15 MAY 2026 
Scope: Senior Leadership Team &mdash; overseeing all non-academic functions including: Front Office &amp; Office Support, Finance, Human Resources, Advancement, Facilities, IT(non-academic operations) and First Aid Unit.

Reporting to: Head of School 
Person Profile

The Head of Operations is a senior leadership role responsible for leading all non-academic functions of the school, ensuring smooth, effective operations, regulatory compliance, and a supportive environment for staff and the wider ISL Qatar community. The Head of Operations should be a caring, inspirational, adaptable, and innovative leader. They should be an outstanding motivator, administrator, and communicator with excellent interpersonal skills. A key competency is to be a collaborative team member who values collective ability over traditional hierarchies, while nurturing the professional learning and growth of all non-academic and operational staff. 
The successful candidate will play a major role in the Senior Leadership Team, providing high-level strategic advisory input to the Head of School and contributing to whole-school direction. They will have a diverse range of qualities and competencies, with a proven track record of leading operational departments in complex international environments. 


Qualifications.
<ul>
<li>Master&rsquo;s degree in Business and/ or Operations Management, Leadership, Finance, or a related field from a recognised international university</li>
<li>8&ndash;10 years of progressive leadership experience, preferably within an international school or comparable international environment (experience in the Middle East is an advantage)</li>
<li>Fluent spoken and written English; strong ability in Arabic is a significant asset</li></ul> 


Knowledge and Skills. He/She should:
<ul>
<li>be aligned with the ISL Qatar values of integrity, belonging, grit, and kindness</li>
<li>possess excellent communication, collaborative, and interpersonal skills, with the ability to engage effectively across cultures and with diverse stakeholders</li>
<li>have a record of achievement in senior operational leadership, preferably with experience in the international education sector</li>
<li>be able to lead, manage, and develop an expanding school and build strong team spirit across non-academic departments</li>
<li>have extensive experience running one or more non-academic/operational departments including, but not limited to, Advancement, Admissions, Human Resources, Finance, Facilities, Procurement, Transportation, Canteen, IT, and Office Support in international schools, applying best practices</li>
<li>have experience implementing major projects and leading collaborative change in international organisations</li>
<li>be innovative and creative in applying current research on how staff learn and develop best</li>
<li>demonstrate cultural sensitivity and the ability to navigate and respect diverse cultural norms and practices in an international context</li>
<li>have strong crisis management skills, including the ability to develop and implement response plans and maintain operational continuity during emergencies</li>
<li>demonstrate commitment to sustainability and environmental responsibility, including leading initiatives that reduce the school&rsquo;s environmental footprint</li>
<li>have an innovative and creative approach to international leadership, based on current best practice</li></ul> 


Responsibilities. He/She will be responsible for:

Strategic Leadership &amp; SLT Contribution
<ul>
<li>fostering the values, dispositions, behaviours, attitudes, and attributes of the ISL Qatar guiding statements and the IB learner profile</li>
<li>serving as a core member of the Senior Leadership Team, providing strategic counsel to the Head of School on all operational planning, resource allocation, and risk mitigation</li>
<li>developing, implementing, and monitoring the long-term operational strategy, ensuring resource deployment aligns with the school&rsquo;s educational vision and financial sustainability objectives</li>
<li>developing and articulating clear goals for all operational departments, aligned to the school&rsquo;s strategic plan, and communicating these consistently to operational teams</li>
<li>actively strengthening the relationship between the academic and operational sides of the school, working jointly with academic leaders to anticipate and deliver the operational support needed for the educational programme</li>
<li>managing change processes effectively, leading operational teams through transitions and dealing constructively with ambiguity, ensuring continuity of service during periods of change</li>
<li>designing, developing, implementing, and reviewing various administrative policies, documents, and strategic plans in conjunction with the Head of School</li>
<li>ensuring alignment with the school&rsquo;s strategic goals and contributing to the development of initiatives that enhance operational efficiency, resource management, and overall school growth</li>
<li>driving a culture of continuous improvement, efficiency, and innovation across all support services, using data and performance indicators to benchmark service delivery</li>
<li>employing effective processes for gathering, analysing, and using data to inform operational decision-making, consistent with the school's strategic goals</li>
<li>identifying, analysing, and resolving operational issues using structured problem-solving approaches, ensuring a positive and productive working environment</li>
<li>building an environment of trust through transparent communication about decisions, processes, and how they are made, across all operational departments</li>
<li>ensuring robust governance and compliance frameworks are embedded throughout all operational departments</li>
<li>contributing to Senior Leadership Team and Whole School Leadership meetings</li>
<li>maintaining and ensuring confidentiality throughout all processes and communications</li></ul> 


Staff Leadership, Learning &amp; Development
<ul>
<li>ensuring that purposeful professional learning and development opportunities are offered for culturally diverse non-academic staff, with varied learning needs, aligned with whole-school procedures and policies</li>
<li>leading the development and implementation of professional development plans that build the proficiency, efficiency, and confidence of the administrative and operational team</li>
<li>overseeing recruitment best practices for non-academic roles, including the use of structured interview protocols, consistent selection criteria, and approaches that attract high-quality candidates</li>
<li>implementing staff retention strategies, including regular stay conversations with key operational staff, to understand engagement and respond proactively to retention risks</li>
<li>maintaining up-to-date knowledge of best practices in recruitment, onboarding, transition, and induction, and applying these to ensure non-academic staff are well supported from day one</li>
<li>creating a culture of support for new and novice administrative staff, providing opportunities for them to demonstrate their expertise and grow into leadership responsibilities</li>
<li>fostering a culture of innovation and encouraged risk-taking across all non-academic teams, modelling behaviours others are encouraged to adopt</li>
<li>convening regular meetings with administrative staff to ensure alignment between departments, creating learning opportunities, and fostering a sense of belonging</li>
<li>holding regular termly review meetings with admin staff and leaders to evaluate the effectiveness of the administration department</li>
<li>overseeing and governing the full performance management and professional growth and evaluation cycle for all non-academic operational staff and department heads, ensuring evaluations are conducted consistently, fairly, and in alignment with school-wide HR processes and timelines</li>
<li>monitoring, developing, and implementing a structured evaluation framework for all non-academic operational staff, using performance data to inform professional development planning and staffing decisions</li>
<li>reviewing and assessing the reporting systems for non-academic operational staff in collaboration with the Head of School, ensuring alignment with HR processes and structures.</li> 
</ul>
Finance &amp; Budgetary Oversight
<ul>
<li>in conjunction with the Head of Finance, overseeing the budget process for administration and school operations, including ordering, maintenance, inventory, record-keeping, and advice on resources, equipment, publications, furniture, hardware, software, and facilities</li>
<li>overseeing the preparation, management, and monitoring of the annual operational budget (including capital expenditure), ensuring fiscal responsibility and alignment with strategic priorities</li>
<li>providing leadership and governance for procurement, contract management, and vendor relations, ensuring value for money and adherence to financial policies</li>
<li>reviewing, developing, and negotiating all administrative employment and operational contracts, ensuring compliance with school policies and Qatari laws</li>
<li>in conjunction with HR and Finance, overseeing, reviewing, and renewing all school insurance policies, including health and premises insurance, ensuring coverage is adequate and compliant with local regulations</li></ul> 


Human Resources
<ul>
<li>providing strategic oversight for the HR function, ensuring administrative processes are efficient, compliant with Qatari Labour Law, and support the overall staffing needs of the school</li>
<li>ensuring HR policies and procedures support a professional, ethical, and compliant working environment, liaising with regulatory bodies as required</li>
<li>ensuring the human resources and administration sections of the school handbooks are kept current</li> 
</ul>
Admissions, Advancement &amp; Marketing
<ul>
<li>providing executive leadership to the Admissions team, ensuring streamlined, compliant, and efficient student enrolment, transfer, and withdrawal processes</li>
<li>collaborating strategically with the Marketing and Advancement functions to ensure strong operational delivery enhances the school&rsquo;s reputation and supports enrolment and community goals</li>
<li>ensuring operational readiness &mdash; facilities, staffing support &mdash; for all marketing events, school tours, and official publications.</li> 
</ul>
Facilities, Safety, Security, Canteen &amp; First Aid Unit
<ul>
<li>leading the strategic management and maintenance of all school premises, grounds, infrastructure, and assets through the Head of Facilities, who reports directly to the Head of Operations and holds day-to-day operational accountability for these areas</li>
<li>establishing, monitoring, and enforcing comprehensive Health, Safety, and Security policies and protocols, ensuring strict adherence to Qatari safety standards, emergency preparedness, and business continuity planning</li>
<li>governing the school cafeteria/canteen operation through the Head of Facilities; the Head of Operations sets standards, monitors compliance, and holds strategic accountability, while day-to-day management of canteen is the direct responsibility of the Head of Facilities</li>
<li>governing the School First Aid Unit, holding overall accountability for its compliance with public health regulations, appropriate staffing levels, medical inventory management, and the timely delivery of high-quality care to students and staff; operational oversight of the first aid unit sits within the Head of Operations&rsquo; direct line of responsibility.</li> 
</ul>
IT &amp; Systems
<ul>
<li>overseeing the IT department to ensure that the school&rsquo;s digital infrastructure (non- academic), systems, and tools support operational efficiency, data security, and the wider educational programme</li>
<li>using technology effectively for administrative and operational tasks, ensuring digital tools are appropriately adopted across non-academic departments to enhance efficiency and accountability</li>
<li>collaborating with the Director of Learning, Analytics and Innovation to ensure operational professional learning is comprehensive, data-informed, and enhances the efficiency of school operations</li>
<li>maintaining an ongoing and productive connection between administration and faculty, ensuring operational decisions are clearly communicated and faculty needs are factored into operational planning</li>
<li>fostering collective efficacy and shared accountability among administrative staff, building a team culture where operational outcomes are owned collectively and improvements are pursued together</li>
<li>exploring relevant standards and benchmarks, locally and internationally, to introduce best practices into the school&rsquo;s operational context.</li></ul> 


Liaison with Qatar Government Authorities
<ul>
<li>supervising the operational liaisons of the relevant Qatar Government Authorities, including the Ministry of Education and Higher Education (MOEHE)</li>
<li>ensuring the timely submission, renewal, and maintenance of all necessary operational licences, permits, and regulatory documentation required for the school to function legally</li>
<li>overseeing communications and negotiations with governmental departments regarding operational compliance, inspections, and official directives</li> 
</ul>
Family, Community &amp; Stakeholder Engagement
<ul>
<li>overseeing the efficiency and professionalism of Front Office operations, ensuring it functions as a high-quality first point of contact for all incoming inquiries</li>
<li>disseminating information to parents and stakeholders in a timely manner through multiple communication channels, maintaining open and accessible lines of communication at all times</li>
<li>communicating a positive image of the school, acting as a proud ambassador for ISL Qatar in all professional interactions, and speaking positively about students, colleagues, parents, and the wider ISL Qatar community</li>
<li>showing sensitivity, cultural competency, respect, care, and warmth in all communications with parents and community members, modelling strong human relations skills</li>
<li>managing the process for non-academic coordination with parents, ensuring clarity, responsiveness, and professionalism in addressing inquiries related to billing, facility usage, transportation, and general administrative support</li>
<li>understanding, promoting, and developing the interrelationship between school operations and community programmes, ensuring operational decisions support school-wide community goals</li></ul> 


Key Competencies.
<ul>
<li>Strategic Acumen: ability to translate the school&rsquo;s vision into executable, measurable operational plans</li>
<li>Financial Stewardship: proven track record of prudent financial planning, budget management, and cost optimisation</li>
<li>Regulatory Expertise: deep understanding of organisational compliance, risk management, and contingency planning within a Qatari context</li>
<li>Leadership &amp; Influence: capacity to lead, mentor, and hold accountable diverse departmental managers across the SLT</li>
<li>Communication &amp; Diplomacy: superior interpersonal skills for effective negotiation with government entities, transparent reporting to the Head of School, and professional engagement with parents and the wider community</li>
<li>Cultural Sensitivity: ability to navigate and respect diverse cultural norms within an international school environment</li>
<li>Crisis Management: demonstrated ability to lead operational response during emergencies and maintain continuity</li>
<li>Integrity &amp; Professionalism: unwavering commitment to ethical standards and confidentiality across sensitive operational areas</li></ul> 


Children Safeguarding and Welfare

ISL Qatar is fully committed to safeguarding and promoting the welfare of children and young people, with zero tolerance for any breaches of safeguarding standards. All applicants and new staff must undergo child protection screening, including employment references, prohibition from teaching checks, and a criminal records check (DBS or equivalent certificate from the applicant&rsquo;s country of residence).

All staff are required to actively support the school&rsquo;s child protection and safeguarding commitments by complying with relevant policies, promoting student welfare, and promptly reporting concerns to the Designated Safeguarding Lead(s). 


Additional Information

Education is an ever-changing field, and all staff are expected to participate positively in school activities and adopt a flexible approach to their work. The areas of responsibility outlined in this job description are not necessarily a comprehensive definition of the post or an exhaustive list of all duties performed. Other duties of an appropriate level and nature may also be required, as directed by the Line Manager.</div>

Head of Operations

Hire Fellows

<div>We are looking for a hands-on and results-driven Head of Sales &amp; Operations to lead the day-to-day performance of a growing bottled water business. This role is ideal for someone with strong on-ground experience in the water category, who understands distribution, route-to-market, and field execution, and can drive immediate commercial results while ensuring operational efficiency.
You will oversee the full value chain across sales, distribution, and operations, working closely with factory, logistics, and finance teams to ensure strong market execution, product availability, and profitability.
Key Responsibilities<ul><li>
Own end-to-end execution across sales, distribution, and operations</li><li>
Lead the sales team to deliver volume, revenue, and coverage targets</li><li>
Strengthen route-to-market strategy to ensure full market coverage and availability</li><li>
Drive in-market execution across retail, wholesale, and HORECA channels</li><li>
Monitor sales performance regularly and take immediate corrective actions</li><li>
Oversee coordination between production, inventory, and logistics to ensure consistent supply</li><li>
Ensure on-time delivery and minimize stock-outs and overstocking</li><li>
Align production planning with market demand in coordination with factory teams</li><li>
Own P&amp;L performance, including revenue growth, cost control, and margin optimization</li><li>
Identify and implement cost-saving and efficiency improvement initiatives</li><li>
Set, track, and enforce KPIs across sales, distribution, and operations</li><li>
Drive accountability and performance across teams</li><li>
Strengthen collaboration between sales, logistics, finance, and production to resolve bottlenecks quickly</li></ul> 

Requirements 
<ul><li>
4+ years of experience in the bottled water industry (mandatory)</li></ul><ul><li>
Oversee end-to-end operations &mdash; sourcing, production, logistics, and sales.</li><li>
Improve efficiency, reduce costs, and eliminate waste across all functions.</li><li>
Ensure production quality, compliance, and operational excellence.</li><li>
Manage the P&amp;L and deliver growth in revenue and profitability.</li><li>
Set and track KPIs across sales and production.</li><li>
Lead and develop sales team</li><li>
Strengthen route-to-market and ensure market coverage.</li><li>
Drive collaboration between factory, logistics, sales, and finance.</li><li>
English required</li><li>
Arabic preferred but not mandatory (must be able to manage Arabic-speaking teams)</li></ul></div>

Sliders Cable Park

About Yalla OrderYalla Order is a growing local delivery platform serving restaurants and shops in El Gouna. We focus on operational efficiency, service quality, and sustainable growth within the local market.We are expanding our operations and are looking for a strong Head of Operations to take full ownership of day-to-day execution and performance.Role OverviewThe Head of Operations is responsible for the full operational performance of Yalla Order. This role has direct responsibility for drivers, daily operations, cost control, and service quality.You will work closely with the Founder and have real decision-making authority across operations.This is a hands-on leadership role, not a purely administrative or office-based position.Key Responsibilities<ul><li>Full responsibility for daily delivery operations</li><li>Managing drivers, shifts, attendance, and performance</li><li>Controlling operational costs and driver incentives</li><li>Optimizing routing, batching, and delivery efficiency</li><li>Maintaining high on-time delivery performance (target &ge;95%)</li><li>Handling operational issues, escalations, and vendor coordination</li><li>Cash handling and daily/weekly reconciliation</li><li>Monitoring KPIs and improving operational efficiency</li><li>Hiring, training, and managing drivers and operations staff</li><li>Reporting directly to the Founder</li></ul>Ideal Candidate Profile<ul><li>Experience in delivery, logistics, or field operations</li><li>Strong execution and people-management skills</li><li>Cost-focused and detail-oriented</li><li>Comfortable making decisions and taking responsibility</li><li>Willing to be present on the ground when needed</li></ul>Background in companies such as delivery platforms, logistics firms, or fast-paced service businesses is an advantage.Compensation &amp; Benefits<ul><li>Base salary: EGP 23,000 &ndash; 35,000</li><li>Monthly performance bonus linked to operational results</li><li>Transportation and mobile allowance</li></ul>Job Type: Full-timePay: E&pound;23,000.00 - E&pound;36,000.00 per monthApplication Question(s):<ul><li>Are you a resident of Hurghada/El Gouna?</li><li>When is the soonest you are available to start?</li></ul>Experience:<ul><li>operations management: 3 years (Preferred)</li><li>customer service: 1 year (Preferred)</li></ul>Work Location: In person

Head of Operations (El Gouna)

Confidential Jobs

<div>
 
 
 Job Purpose :
 
 
 
 To lead, plan, direct, and continuously improve all port operational activities to ensure safe, secure, efficient, compliant, and uninterrupted operations. The role is responsible for operational performance, coordination with terminal operators and government authorities, operational compliance with applicable rules and regulations, contractor control, and overall operational excellence, in alignment with strategic objectives, legislative requirements, and local and international standards.
 
 
 
 
 
 
 Accountabilities :
 
 
 <ul>
 <li>
 Lead and direct all port operational activities to ensure safe, efficient, compliant, and uninterrupted operations.
 </li>
 <li>
 Develop and execute the operations strategy and annual plans in alignment with overall business objectives.
 </li>
 <li>
 Ensure effective coordination with terminal operators, government authorities, regulators, and other key external stakeholders.
 </li>
 <li>
 Drive operational excellence, continuous improvement, and service reliability across all operational areas.
 </li>
 <li>
 Oversee operational risk, regulatory compliance, and contractor performance to protect people, assets, operations, and the environment.
 </li>
 <li>
 Ensure operational readiness, business continuity, and the effective deployment of resources to support ongoing and 24/7 operations where required.
 </li>
 <li>
 Lead the planning and control of the departmental budget, resources, and operational performance to achieve efficiency and cost-effectiveness.
 </li>
 <li>
 Provide leadership to the operations function through performance management, capability building, and team development.
 </li>
 <li>
 Ensure the accuracy, integrity, and timely reporting of operational and terminal performance data, and lead the automation of reporting processes.
 </li>
 <li>
 Advise senior management on operational performance, key risks, emerging issues, and improvement opportunities.
 </li>
 </ul>
 
 
 Job Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in a relevant discipline; Master&rsquo;s degree preferred.
 </li>
 <li>
 12&ndash;15 years of experience in port, terminal, marine, or complex operations, including 5+ years in a senior leadership role.
 </li>
 <li>
 Strong background in operational leadership, regulatory compliance, government liaison, and contractor management.
 </li>
 <li>
 Solid knowledge of port operations, HSSE, risk management, and service continuity.
 </li>
 <li>
 Strong leadership, strategic planning, budgeting, stakeholder management, and crisis management capabilities.
 </li>
 </ul>
 
 
</div>

HR Ways

﻿ ﻿Client Company Introduction:﻿An international Governance, Risk and Compliance (GRC) consultancy headquartered in the Dubai International Financial Centre (DIFC), with offices across the UAE, Saudi Arabia, Qatar, United Kingdom, Ireland, Singapore, Portugal, Pakistan, and South Africa.Job DescriptionMission/ Purpose of the Role: The Head of Pakistan Office is responsible for leading and scaling Karachi operation as a high performing delivery centre serving GCC based clients initially and other international locations (London, Singapore) at a later stage. The Karachi office houses four distinct teams: Finance, Project Management, (RegTech) Development, and KYC/AML Operations. None of these teams serve clients in Pakistan; their sole focus is supporting client engagements across the UAE, Saudi Arabia, Qatar, and the broader GCC. The role demands a hands on leader with a strong finance and operations background who can lead and develop teams, establish operational rigour, and ensure that the quality of work produced in Karachi is indistinguishable from work produced in our GCC offices. The successful candidate will manage recruitment, retention, operations, financial controls, and cross border coordination, while serving as the senior representative of the firm in Pakistan. In addition to the leadership mandate, the Head of Office may be required to act as the designated Finance Officer for one to two GCC-based client engagements, taking direct responsibility for financial reporting, regulatory filings, or finance function deliverables on those accounts. This dual role reflects the firm's expectation that senior leaders remain hands on and client-facing.Role Specific Competencies: ﻿ - Minimum 5 years of experience leading an offshore, nearshore, or shared services centre that delivers work to international clients, ideally in financial services, consulting, or professional services. - Strong finance and operations background with direct experience in financial reporting, regulatory filings, or acting as a finance function lead for clients or internal stakeholders. - Proven experience managing multi-functional teams (Finance, Technology, Operations, Compliance) within a single office. - Experience working with or within GCC-regulated financial services firms. DIFC, ADGM, SAMA, QFC, or CMA familiarity is a strong advantage. - Comfortable operating within matrix reporting structures where Karachi team members also report functionally to GCC-based engagement leads.Core Competencies: The following competencies will be assessed during the Topgrading interview process. Candidates must demonstrate specific, verifiable examples from their career history for each: ﻿ Offshore Delivery Leadership Proven track record of leading offshore or nearshore delivery centres that serve international clients. Understands the dynamics of managing teams whose work is evaluated by stakeholders in a different geography and time zone. Operational Execution Demonstrated ability to enhance existing operations, establish workflows, implement SLAs, and scale teams while maintaining quality and cost discipline Cross Border Team Management Experience managing teams that support multiple international offices. Skilled at navigating cultural differences, time zone challenges, and matrix reporting structures. Finance Experience Strong finance and operations background with hands-on experience in financial reporting, management accounting, or finance function delivery. Capable of acting as a Finance Officer on client engagements while simultaneously managing office level budgeting, cost centre reporting, and demonstrating ROI of the offshore delivery model to Group leadership. Integrity and Governance Mindset Upholds the highest standards of professionalism and accountability. Comfortable operating within the governance frameworks expected of a regulated financial services group. Talent Development: Passionate about building teams, developing careers, and creating an environment where high performers want to stay and grow. ﻿ ﻿Education &amp; Experience:﻿Education: Bachelor's degree required, ideally in Finance, Accounting, or Business Administration. Master's degree (MBA, MSc Finance, or related) preferred. Professional finance qualifications (ACA, ACCA, CFA, CPA) are strongly preferred. CAMS or other compliance certifications are a plus. ﻿Experience: 12+ years of progressive experience in finance and operations, with a strong foundation in financial reporting, management accounting, or finance function leadership. Minimum 5 years in a leadership role managing 15+ staff. Prior experience in financial services, GRC consulting, or professional services is essential. ﻿Industry: Financial services, RegTech, management consulting, professional services, or corporate services. Direct experience with GCC markets and regulators preferred. ﻿Languages: Fluent English (written and spoken) is mandatory. Urdu required. Arabic is a plus.Culture &amp; Values Alignment ﻿ - Embodies a growth mindset and takes ownership of outcomes, not just tasks. - Demonstrates resilience and composure under pressure, particularly when managing competing priorities across time zones. - Exhibits professional maturity in handling sensitive client and HR matters. - Builds trust quickly with both Group leadership and local team members. - Champions a one firm culture, ensuring the Karachi team feels connected to JAP's mission and values rather than operating as an isolated back office. - Aligns with j. awan &amp; partners' core values of Excellence, Integrity, and Innovation.Rewards &amp; Growth- Competitive salary and benefits package benchmarked to the Pakistan senior leadership market. - Performance-based bonus tied to the mission outcomes defined above. - Opportunity to shape and lead a critical function within a fast-scaling international firm. - Direct reporting line to the CEO/Deputy CEO with visibility across the Group. - Continuous learning and development opportunities, including exposure to GCC regulatory environments﻿﻿﻿Benefits:- Fuel Allowance (100 Ltrs) - Medical allowance (45k OPD, 500k IPD) (Parents &amp; individual both) - Yearly performance-based bonus, - Gratuity - CPD Training allowance (1000 Dollars per year)Other Details:﻿Experience: 12+ years Location: ﻿Bahria Complex 3, M.T Khan Road, Karachi Working days &amp; timings: ﻿ Monday to Friday (9am -6pm) - OnsiteWork Location: In person

Head of Operations– GRC & Financial Services

Algo-DZ Salalah

Job Opportunity: Head of Customer OperationsLocation: Salalah, Oman Company: Algo-DZ SalalahAbout UsAlgo-DZ Salalah is a dynamic technology and services company dedicated to delivering innovative solutions and exceptional customer experiences. With a strong focus on operational excellence and client satisfaction, we are expanding our leadership team in Salalah. We are seeking an experienced Head of Customer Operations to oversee customer service strategy, optimize processes, and drive performance across all touchpoints.Role OverviewThe Head of Customer Operations will be responsible for leading customer-facing teams, managing service delivery, and ensuring operational efficiency. This role requires strong leadership, strategic vision, and the ability to align customer operations with organizational goals.Key Responsibilities<ul><li>Lead and manage customer operations teams to deliver outstanding service.</li><li>Develop and implement strategies to enhance customer satisfaction and loyalty.</li><li>Oversee daily operations, ensuring efficiency and adherence to service standards.</li><li>Collaborate with product, sales, and technical teams to improve customer experience.</li><li>Monitor KPIs and prepare performance reports for senior leadership.</li><li>Identify process improvements and implement best practices in customer operations.</li><li>Ensure compliance with company policies and regulatory requirements.</li><li>Mentor and guide staff to achieve professional excellence.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Business Administration, Operations Management, or related field.</li><li>10+ years of experience in customer operations or service management, with at least 5 years in a leadership role.</li><li>Proven track record of managing large-scale customer operations in technology or service-driven organizations.</li><li>Strong knowledge of customer service frameworks, process optimization, and performance management.</li><li>Excellent leadership, organizational, and communication skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Fluency in English; Arabic is a strong advantage.</li></ul>Why Join Us?<ul><li>Be part of a respected company shaping customer operations in Salalah.</li><li>Lead high-impact initiatives with regional and international exposure.</li><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and career advancement.</li><li>Collaborative, innovative, and customer-focused work culture.</li></ul>Job Type: Full-timePay: Up to RO2,400.000 per monthWork Location: In person

Head of Customer Operations

اورنچ مصر

<div>About the job Head of HR Operations
<div>Purpose of the job

Manage the different HR operation domains including Payroll ,Personnel, Medical &amp; Insurance Services, and Performance Management.

Lead the provision of a high quality and responsive HR Service, co-ordinating the workflow and ensuring that the team is actively engaged in the continuous improvement of all HR Operations.

Duties and responsibilities<ul><li>
Payroll Management 
Oversee the planning and coordination of the end-to-end payroll process to ensure accurate and timely salary payments in compliance with Egyptian labor laws and organizational policies. 
Supervise the maintenance and updating of payroll systems to ensure data accuracy and confidentiality. 
Oversee collaboration with finance and accounting teams to reconcile payroll accounts and ensure accurate reporting. 
Manage the oversight of employee deductions, benefits, and statutory contributions to ensure legal compliance.</li><li>
Personnel Administration 
Supervise the management of all personnel-related activities, including onboarding, offboarding, employee records management, and data accuracy. 
Ensure the development and enforcement of policies to maintain compliance with labor laws, social insurance regulations, and company policies. 
Maintain oversight of relationships with external entities such as the Labor Office and Social Insurance Office to ensure compliance and operational efficiency.</li><li>
Medical &amp; Insurance Services 
Manage the oversight of employee medical insurance programs, including enrollment, claims processing, and vendor relationships. 
Supervise the administration of life insurance, pension plans, and other employee welfare programs to ensure alignment with organizational policies. 
Oversee periodic review and updating of insurance policies to optimize coverage and cost-efficiency. 
Ensure compliance with GDPR and data security standards in the management of sensitive employee information.</li><li>
Performance Management 
Lead the planning and coordination of the performance management cycle, including goal setting, appraisals, and feedback sessions. 
Supervise the development and implementation of tools and processes to support continuous performance improvement. 
Oversee the analysis of performance data to identify trends, challenges, and opportunities for development. 
Guide and support managers and employees on performance management best practices.</li><li>
Reporting &amp; Data Analysis 
Oversee the preparation and presentation of monthly, quarterly, and annual reports and dashboards related to HR operations, costs, and compliance. 
Supervise data analysis activities to evaluate HR programs, identify challenges, and develop actionable insights. 
Ensure the use of HR systems (such as Oracle) to generate strategic insights supporting decision-making.</li><li>
Process Improvement &amp; Compliance 
Supervise the review and optimization of HR processes across the employee lifecycle, including onboarding, training, and offboarding. 
Oversee the development and enforcement of policies to ensure they are current, compliant with Egyptian laws, and aligned with organizational objectives. 
Lead initiatives to automate and streamline HR operations to enhance efficiency and accuracy.</li><li>
Team Leadership &amp; Development 
Supervise the performance management and development of the HR operations team. 
Promote a culture of continuous improvement through coaching, performance evaluations, and development planning. 
Foster a collaborative, high-performance team environment.</li><li>
Cross-Functional &amp; Strategic Initiatives 
Participate in organizational projects and initiatives that support business growth and HR transformation. 
Collaborate with other departments to ensure HR operations align with overall organizational strategies. 
Support change management efforts through effective communication and training initiatives.</li><li>
Additional Responsibilities 
Oversee compliance with all HR-related reporting and regulatory requirements. 
Supervise the organization of awareness sessions, focus groups, and training programs to promote HR best practices. 
Ensure the confidentiality and security of all employee records and HR resources.</li></ul>

Job specification

Education

<ul><li>University graduate from a recognized university.
</li><li>Advanced studies in HR are an asset.</li></ul>

Experience

<ul><li>Experience in dealing with Numbers, Excel &amp; Powerpoint .</li><li>
Minimum of 10 years experience in a similar position.</li><li>
Working on systems such as Oracle.</li></ul>

Skills and abilities

<ul><li>Extensive HR experience in senior roles and good knowledge of Human Resources Management software.
</li><li>Excellent English both spoken and written.</li>
<li>Very good computer skills.</li>
<li>Strong negotiation, communication and presentation skills.</li>
<li>Excellent people management skills.</li>
<li>Excellent analytical skills.</li></ul></div></div>

Head of HR Operations

Search 10000+ Head of operations jobs near you this May. New roles added regularly across leading industries. Apply today.

10000 head of operations jobs Near Me

Head of Operations

Head of Operations

Head of Operations (El Gouna)

Head of Operations

Head of Operations– GRC & Financial Services

Head of Customer Operations

Head of HR Operations