head of operations

Speedo Swim Squads

<div>
 
 
 Company Description
 
 
 
 
 
 Established in 1998, Speedo Swim Squads is the premiere swim academy in Dubai, United Arab Emirates. With an alumni base of over 15,000 swimmers, we are passionate about swim excellence. Led by Caroline Potel, our Swim Director and French National Jr Coach, our team includes highly qualified teachers and coaches from around the world.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time on-site role based in Dubai for a Head of Operations. The Head of Operations will be responsible for overseeing daily operations, managing teams, developing and implementing operational strategies, ensuring adherence to budgets, and improving organizational efficiency. This role requires coordinating with various departments, analyzing data to inform decisions, and maintaining high standards of service.
 
 
 Planning and managing Scheduling for 12 sites and over 50 employees
 
 
 Supporting events and competitions operations
 
 
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Operations Management and Analytical Skills
 </li>
 <li>
 Team Management and Communication skills
 </li>
 <li>
 Proficiency in Budgeting and financial oversight
 </li>
 <li>
 Excellent leadership and organizational abilities
 </li>
 <li>
 Ability to work effectively in a diverse and dynamic environment
 </li>
 <li>
 Experience in the sports or swim academy industry is a plus
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Management, or related field
 </li>
 <li>
 4 years experience
 </li>
 <li>
 swim qualifications is a plus
 </li>
 <li>
 Hi-Teck knowledge is a plus
 </li>
 </ul>
</div>

Head of Operations

The Management Recruitment Group (MRG)

<div>
 
 
 Operations Head &ndash; Real Estate Execution &amp; Stakeholder Management
 
 
 
 
 
 
 
 Location:
 
 Goa
 
 
 
 
 
 
 Reporting to:
 
 Promoter / Strategy Head
 
 
 
 
 
 
 Role Overview:
 
 The Operations Head will be responsible for end-to-end execution of real estate initiatives, ensuring seamless coordination across legal, finance, compliance, and on-ground teams. This role is critical to translating strategic intent into operational reality.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Oversee execution of land monetization and development initiatives
 </li>
 <li>
 Coordinate with legal, finance, compliance, and external consultants to ensure timely closures
 </li>
 <li>
 Manage documentation, regulatory approvals, and stakeholder communications
 </li>
 <li>
 Build and lead local operational teams and vendor relationships
 </li>
 <li>
 Ensure governance, reporting, and risk management protocols are followed
 </li>
 <li>
 Act as the on-ground representative for the promoter group
 </li>
 </ul>
 
 
 
 
 
 Ideal Profile:
 
 
 <ul>
 <li>
 10&ndash;15 years of experience in real estate operations, project coordination, or asset management
 </li>
 <li>
 Strong understanding of legal, financial, and regulatory frameworks in real estate
 </li>
 <li>
 Proven ability to manage cross-functional teams and external stakeholders
 </li>
 <li>
 Experience working with Tier 1 developers or mid-sized platforms preferred
 </li>
 <li>
 Goa-based or willing to relocate
 </li>
 </ul>
 
 
</div>

Mulltiply

<div>
 
 
 About the Company
 
 
 
 Mulltiply is committed to driving efficiency and growth across teams, fostering a culture of collaboration and innovation.
 
 
 
 
 
 
 
 Compensation: ₹4.8 LPA (Fixed)
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 We are looking for a Head of Operations to join the leadership team at Mulltiply. This role is ideal for someone with strong financial acumen, deep understanding of operational flows, and the ability to drive efficiency and growth across teams.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Oversee daily operations across sales, warehouse, and telecalling functions.
 </li>
 <li>
 Manage and mentor team leads including Sales Managers, Warehouse Managers, and Telecallers.
 </li>
 <li>
 Design and implement growth strategies (e.g., cross-selling and upselling initiatives).
 </li>
 <li>
 Optimize operational flows, from order management to last-mile delivery.
 </li>
 <li>
 Monitor financial metrics and ensure cost-effective operations.
 </li>
 <li>
 Collaborate with leadership on long-term growth plans.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 
 Graduate/Postgraduate from a Tier-1 college.
 
 </li>
 <li>
 Strong background in operations and finance.
 </li>
 <li>
 Proven ability to lead cross-functional teams.
 </li>
 <li>
 Strategic thinker with hands-on problem-solving skills.
 </li>
 <li>
 Excellent communication and leadership abilities.
 </li>
 </ul>
 
 
 
 
 
 Required Skills
 
 
 <ul>
 <li>
 Strong financial acumen.
 </li>
 <li>
 Deep understanding of operational flows.
 </li>
 <li>
 Ability to drive efficiency and growth.
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills
 
 
 <ul>
 <li>
 Experience in managing cross-functional teams.
 </li>
 <li>
 Proven track record in designing growth strategies.
 </li>
 </ul>
 
 
 
 
 
 Equal Opportunity Statement
 
 
 
 Mulltiply is committed to diversity and inclusivity in the workplace.
 
 
 
</div>

ACE Money Transfer

<div>
 
 Job title:
 
 Head of Operations
 
 
 
 Location
 
 : Kharian / Lahore / Islamabad.
 
 
 
 Full-Time:
 
 Senior Leadership Role.
 
 
 
 About ACE Money Transfer
 
 
 
 ACE Money Transfer is a UK-based multinational Fintech company, headquartered in Manchester, United Kingdom. We provide fast, secure, and user-friendly online remittance services to customers in 28 countries, including the UK, Europe, Canada, and Australia, enabling them to send money to over 100 countries worldwide.
 
 
 Our mission is to revolutionize the remittance experience through digital innovation, operational excellence, and a strong compliance-first approach. As part of our ambitious growth and digital transformation, we are expanding our leadership team in Pakistan.
 
 
 
 Position Overview:
 
 
 
 We are looking for a dynamic, strategic, and experienced Head of Operations to lead and scale our operational teams and systems across multiple geographies. The ideal candidate will have a deep understanding of the remittance/fintech landscape, proven leadership in operations management, and the ability to drive efficiency and excellence across all facets of the business.
 
 
 This critical role reports directly to the
 
 CEO (Chief Executive Officer)
 
 and works in close partnership with Product, Compliance, Customer Experience, Technology, Finance teams &amp; other teams.
 
 
 
 Key Responsibilities
 
 
 
 
 Operational Strategy &amp; Leadership
 
 
 
 <ul>
 <li>
 Develop and implement operational strategies aligned with ACE&rsquo;s global fintech roadmap
 </li>
 <li>
 Oversee end-to-end operations, including transaction processing, reconciliation, customer service, agent support, disbursement, and partner onboarding
 </li>
 <li>
 Translate business goals into actionable plans that enhance scalability, efficiency, and compliance
 
 
 </li>
 </ul>
 
 Team Leadership &amp; Supervision
 
 
 
 <ul>
 <li>
 Lead, mentor, and manage cross-functional operations teams across Kharian, Lahore, and Islamabad
 </li>
 <li>
 Foster a high-performance team culture emphasizing ownership, accountability, and collaboration
 </li>
 <li>
 Monitor daily team operations, ensure timely task completion, and uphold quality standards
 
 
 </li>
 </ul>
 
 Workflow Management &amp; Coordination
 
 
 
 <ul>
 <li>
 Assign and track operational tasks for effective workflow management
 </li>
 <li>
 Act as a central point of contact for team queries and escalations
 </li>
 <li>
 Collaborate with departments such as Customer Experience, IT, and Tech Support for cross-functional issue resolution
 
 
 </li>
 </ul>
 
 Process Optimization &amp; Continuous Improvement
 
 
 
 <ul>
 <li>
 Identify process inefficiencies and lead optimization initiatives using Lean, Agile, or Six Sigma methodologies
 </li>
 <li>
 Drive automation and digitization efforts in partnership with the Technology team
 </li>
 <li>
 Standardize SOPs and enforce best practices across the operations team
 
 
 </li>
 </ul>
 
 KPI Monitoring &amp; Reporting
 
 
 
 <ul>
 <li>
 Track and analyse performance metrics such as SLA adherence, payment processing accuracy, and issue resolution times
 </li>
 <li>
 Regularly report key performance indicators to senior leadership with insights and action plans
 </li>
 <li>
 Ensure consistent achievement of service levels and performance goals
 
 
 </li>
 </ul>
 
 Regulatory &amp; Compliance Alignment
 
 
 
 <ul>
 <li>
 Ensure all operational activities are compliant with internal policies and external regulatory requirements
 </li>
 <li>
 Liaise with the Compliance and Risk teams to prepare for audits and ensure operational transparency
 
 
 </li>
 </ul>
 
 Quality Control &amp; Risk Management
 
 
 
 <ul>
 <li>
 Conduct periodic audits of processes to maintain service quality and compliance
 </li>
 <li>
 Oversee the resolution of payment discrepancies, cancellations, and escalations to ensure customer satisfaction
 
 
 </li>
 </ul>
 
 Problem-Solving &amp; Incident Management
 
 
 
 <ul>
 <li>
 Serve as the primary escalation point for operational issues
 </li>
 <li>
 Collaborate with cross-functional teams to resolve system bugs, service disruptions, or payment failures
 </li>
 <li>
 Maintain oversight of open tickets and incident logs to ensure timely resolution
 
 
 </li>
 </ul>
 
 Stakeholder Management &amp; Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Work closely with Product, Engineering, Finance, Compliance, and Customer Experience to ensure alignment across departments
 </li>
 <li>
 Manage and strengthen relationships with banks, payment service providers (PSPs), and other external vendors
 
 
 </li>
 </ul>
 
 Reporting &amp; Documentation
 
 
 
 <ul>
 <li>
 Prepare comprehensive operational reports and dashboards for leadership
 </li>
 <li>
 Maintain documentation of processes, performance benchmarks, and operational incidents
 
 
 </li>
 </ul>
 
 Process Automation &amp; Efficiency Gains
 
 
 
 Identify operational processes that can benefit from AI-powered automation&mdash;such as customer support (via chatbots), payment reconciliation, fraud detection, and document verification. Leverage AI tools to reduce manual workload, improve speed, and enhance accuracy across routine tasks.
 
 
 
 Predictive Analytics for Decision-Making
 
 
 
 Integrate AI-driven analytics to forecast transaction volumes, detect anomalies in payment patterns, and optimize resource allocation. Use predictive models to proactively address operational bottlenecks and support data-driven strategic planning.
 
 
 
 Other Duties
 
 
 
 <ul>
 <li>
 Take on additional responsibilities as assigned by the COO or department leadership to support business needs
 
 
 </li>
 </ul>
 
 Key Requirements
 
 
 
 
 Education &amp; Certifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Operations, Engineering, or related field
 </li>
 <li>
 MBA or equivalent Master&rsquo;s degree preferred
 </li>
 <li>
 Certifications in Lean Six Sigma, PMP, Agile, or related frameworks are a strong plus
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 10 years of progressive experience in operations within fintech, remittance, banking, or payment sectors
 </li>
 <li>
 At least 3&ndash;5 years in a senior leadership position managing large operational teams
 </li>
 <li>
 Proven experience in digital transformation, automation, and process scaling
 
 
 </li>
 </ul>
 
 Skills &amp; Attributes
 
 
 
 <ul>
 <li>
 Strong leadership, communication, and problem-solving skills
 </li>
 <li>
 Highly analytical with hands-on experience in data-driven decision-making
 </li>
 <li>
 Proficient in ERP systems, CRM platforms, and analytics tools (e.g., Power BI, Tableau)
 </li>
 <li>
 Able to perform under pressure in a fast-paced, multicultural, and growing fintech environment
 
 
 </li>
 </ul>
 
 Work Location
 
 
 
 This role is based in:
 
 
 <ul>
 <li>
 Kharian
 </li>
 <li>
 Lahore
 </li>
 <li>
 Islamabad
 
 
 </li>
 </ul>
 Rarely travel between these cities, and occasional international travel may be required.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive market salary
 </li>
 <li>
 Health and medical coverage
 </li>
 <li>
 Annual bonuses and rewards
 </li>
 <li>
 Global exposure and leadership development opportunities
 </li>
 <li>
 A fast-paced, inclusive, and growth-oriented work environment
 
 
 </li>
 </ul>
 🌐 Learn more about ACE Money Transfer: Company Profile
 
 
 Powered by JazzHR
 
 
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</div>

SaffronStays

<div>
 
 
 Role:
 
 
 
 
 Head - Operations
 
 
 
 
 Summary:
 
 Do you find yourself being a misfit in the traditional hospitality industry and feel burdened by legacy-driven standards. Do you itch to set new standards of guest experience for the changing requirements of guests. Are you process-oriented? Do you believe that alternative accommodations are the future of hospitality, and you want to be a part of this rocket-ship that would disrupt the way Indian's holiday? Read on...
 
 
 
 
 
 
 Experience:
 
 10-20 years of experience in Hospitality
 
 
 
 
 
 
 Role Objective:
 
 
 <ul>
 <li>
 To be responsible for leading the operations and customer success teams for SaffronStays, at pan-India level.
 </li>
 <li>
 To set, attain, and constantly better the highest quality standards of hospitality to meet the expectations of Home-Owner's and Guests.
 </li>
 <li>
 To position SaffronStays as a pioneer in the field of learning and skill development in alternate accommodation industry.
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Develop and implement strategies that optimize operational efficiency and guest satisfaction and keep improving the NPS scores
 </li>
 <li>
 Build and lead a team of high-performing individuals, ensuring they are well-trained and motivated to meet the company's goals
 </li>
 <li>
 Develop a training and excellence center, including engaging deeply with various hotel management colleges.
 </li>
 <li>
 Implement and oversee a comprehensive training and development program
 </li>
 <li>
 Foster a culture of excellence, continuous improvement, and innovation within the team and throughout the organization
 </li>
 <li>
 Develop and maintain strong relationships with guests and homeowners to earn their trust and loyalty
 </li>
 <li>
 Oversee the Customer Care team, F&amp;B team, Central Procurement team, Licensing team, and Regional Operations teams.
 </li>
 <li>
 Ensure that all operations are in compliance with legal and regulatory requirements
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 &bull; Exceptional Communication skills
 
 
 &bull; Resourceful, possess a calm demeanor and agility to thrive in a fast-paced start-up
 
 
 &bull; Demonstrating strong leadership and motivational skills
 
 
 &bull; Ability to build a team, attract, motivate, and retain a high-performing team
 
 
 &bull; Innate understanding of luxury standards in hospitality and be able to ideate and drive critical initiatives
 
 
 &bull; Extremely process-driven and should be able to monitor, mentor a team dispersed portfolio and teams
 
</div>

JSW Sports Pvt Ltd

<div>
 
 JSW Sports Pvt. Ltd is looking for a Head of Operations
 
 (Stadium Ops, Cricket)
 
 in Delhi.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 
 
 Venue &amp; Match Day Operations
 
 
 <ul>
 <li>
 Lead the planning and execution of all home match operations, including venue readiness, accreditation, security, and hospitality.
 </li>
 <li>
 Oversee hospitality, security, ticketing and crowd management in line with league and franchise standards.
 </li>
 <li>
 Implement match-day excellence strategy &mdash; integrating fan experience, entertainment, and sponsor activations.
 </li>
 </ul>
 
 
 
 
 
 Stakeholder &amp; Commercial Liaison
 
 
 <ul>
 <li>
 Be the operational liaison and work closely with different teams, government, local bods, broadcasters and senior leadership.
 </li>
 <li>
 Support the marketing, media, and digital teams with access and operational alignment for content creation, events, and press.
 </li>
 <li>
 Align match and team operations with commercial commitments, ensuring sponsor deliverables are met.
 </li>
 </ul>
 
 
 
 
 
 Vendor &amp; Partner Management
 
 
 <ul>
 <li>
 Oversee selection, contracting, and performance of all third-party vendors and consultants involved in match-day and operational delivery.
 </li>
 <li>
 Ensure all procurement processes follow internal Central Procurement guidelines and compliance protocols.
 </li>
 <li>
 Coordinate logistics and on-ground execution across with State Government Officials, Police, and regulatory bodies.
 </li>
 </ul>
 
 
 
 
 
 Infrastructure &amp; Facility Management
 
 
 <ul>
 <li>
 Supervise venue infrastructure readiness, including temporary builds and enhancements to meet leagues&rsquo;, owners&rsquo;, and stakeholder&rsquo;s expectations.
 </li>
 <li>
 Collaborate with external and internal stakeholders on any stadium-related development or renovation projects.
 </li>
 </ul>
 
 
 
 
 
 Strategic, Financial &amp; Administrative Oversight
 
 
 <ul>
 <li>
 Own the stadium operations budget; track and manage operational costs with a strong focus on efficiency and quality control.
 </li>
 <li>
 Lead cross-functional planning with Finance, Legal, HR, and Marketing to ensure cohesive operational execution.
 </li>
 <li>
 Drive annual planning cycles for operational functions; contribute to long-term infrastructure and capability planning.
 </li>
 <li>
 Continuously identify and implement cost optimization strategies and process improvements.
 </li>
 </ul>
 
 
 
 
 
 Leadership &amp; Culture
 
 
 <ul>
 <li>
 Build, lead, and mentor a high-performance operations team capable of delivering at large scale and pace.
 </li>
 <li>
 Uphold the values and ambition of the team in every action &mdash; from fan-facing decisions to behind-the-scenes execution.
 </li>
 </ul>
 
 
 
 
 
 Required:
 
 
 <ul>
 <li>
 
 Project &amp; Event Management:
 
 Proven track record of leading complex, multi-stakeholder events under tight timelines and high visibility.
 </li>
 <li>
 
 Leadership &amp; Team Building:
 
 Strong people leadership skills with the ability to manage cross-functional teams and drive accountability.
 </li>
 <li>
 
 Stakeholder &amp; Vendor Management:
 
 High-level negotiation skills and the ability to manage multiple vendors, consultants, and government interfaces with professionalism and efficiency.
 </li>
 <li>
 
 Crisis Management:
 
 Demonstrated ability to perform under pressure and solve problems in fast-paced, dynamic environments.
 </li>
 <li>
 
 Communication:
 
 Exceptional verbal and written communication skills, with the ability to influence and engage across internal and external stakeholder groups.
 </li>
 </ul>
 
 
 
 
 
 Domain Knowledge:
 
 Prior experience in cricket operations, sports franchise management, or elite sports environments is highly desirable.
 
 
 
 Professional Experience:
 
 12&ndash;18 years of operational leadership experience, preferably in sports, large-scale events, live entertainment, or hospitality sectors.
 
</div>

Confidential

<div>
 
 Our client is an established name in the
 
 Consumer products
 
 space (
 
 BAGS &amp; Accessories
 
 ). We are seeking a
 
 Plant Head
 
 to oversee operations, based in
 
 Maharashtra
 
 . An Engineer with Plant Operations experience, specifically as a Plant Head, from the
 
 Consumer Product Industry,
 
 is a
 
 Mandatory
 
 requirement. Industry Preferred: (
 
 BAGS &amp; Accessories
 
 )
 
</div>

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