head of operations

Nigel Frank International

Head of Operations Up to £75,000 Hybrid Manchester Are you an experienced Head of Operations with a passion for improving systems, processes, and performance? This is an exciting opportunity to join a forward-thinking organisation as their Head of Operations, where you'll play a key role in driving efficiency and growth across the business. The company operates on Microsoft Dynamics 365 Business Central, and you'll be instrumental in ensuring the system is used to its full potential. The role: <ul> <li> Oversee day-to-day operational performance across multiple departments </li><li> Drive continuous improvement and process optimisation through Business Central </li><li> Collaborate closely with finance, supply chain, and IT to streamline workflows </li><li> Lead system and process enhancement projects, ensuring BC supports business goals </li><li> Manage and develop a high-performing operations team </li><li> Analyse data and KPIs to inform strategic decision-making </li></ul> What you'll bring: <ul> <li> Proven experience in an operations leadership role within a growing business </li><li> Strong understanding of ERP systems, ideally Dynamics 365 Business Central </li><li> Track record of improving efficiency through technology and process change </li><li> Excellent communication and stakeholder management skills </li><li> Strategic mindset with hands-on leadership style </li></ul> What's on offer: <ul> <li> Salary up to £75,000 depending on experience </li><li> Hybrid working based in Manchester </li><li> Key leadership role with autonomy and influence </li><li> Opportunity to shape operational strategy and system usage </li></ul> If you're an operations leader who thrives on driving change, improving systems, and delivering results, this role offers the chance to make a real impact in a business that's investing in growth and technology. Apply now to learn more about this Head of Operations opportunity in Manchester.

Head of Operations

Futurewagon

<div><div><h1 class="jobSectionHeader">Life at FutureWagon.</h1>
Growing a company and a career takes exceptional people with a high level of curiosity and creativity. We work tirelessly to turn innovations into profitable revenue streams for our partners. Whether you're developing a custom solution, designing product launch strategy or creating a completely new product, your role at FutureWagon will require problem solving, top notch service and a desire to learn. Ready to see what a FutureWagon career looks like?</div></div><div></div>
 Head of Operations
 <div>We are looking for an experienced and dynamic Head of Operations to lead and scale the operational backbone of our fast-growing D2C e-commerce brand. This role will oversee the entire operations function including supply chain, procurement, vendor management, production coordination, warehousing, fulfillment, and logistics. The ideal candidate is a strategic thinker with hands-on execution skills, capable of building efficient, scalable processes while ensuring exceptional customer experience and cost efficiency.
Key Responsibilities:
<div><ul><li>Operations Strategy &amp; Leadership:
<ul><li>Define and implement operational strategies to support growth and profitability.</li>
<li>Align day-to-day operations with company goals, balancing efficiency, quality, and scalability.</li>
</ul></li></ul><ul><li>Supply Chain &amp; Procurement:
<ul><li>Manage sourcing, procurement, and vendor relationships to ensure product quality, timely delivery, and cost optimization.</li>
<li>Establish strong SLAs and performance tracking systems with suppliers and partners.</li>
</ul></li></ul><ul><li>Inventory &amp; Demand Planning:
<ul><li>Build robust forecasting models to maintain optimal inventory levels.</li>
<li>Reduce stockouts and slow-moving inventory through demand analysis and sales data tracking.</li>
</ul></li></ul><ul><li>Warehousing &amp; Fulfillment:
<ul><li>Oversee warehouse operations to ensure efficient picking, packing, and dispatch.</li>
<li>Manage 3PL relationships, warehouse performance metrics, and ensure 95%+ on-time dispatch.</li>
</ul></li></ul><ul><li>Order Management &amp; Logistics:
<ul><li>Streamline order processing and delivery workflows for both website and marketplace channels.</li>
<li>Ensure timely, accurate, and cost-efficient delivery across all regions.</li>
</ul></li></ul><ul><li>Quality &amp; Reverse Logistics:
<ul><li>Develop SOPs for quality checks at every stage &mdash; production, warehousing, and dispatch.</li>
<li>Implement smooth return and replacement processes to maintain customer satisfaction.</li>
</ul></li></ul><ul><li>Technology &amp; Automation:
<ul><li>Lead adoption of ERP/WMS/OMS systems for integrated operations tracking.</li>
<li>Drive automation and data-led decision-making across fulfillment and supply chain functions.</li>
</ul></li></ul><ul><li>Team Development:
<ul><li>Build and mentor a strong operations team across supply chain, logistics, and procurement.</li>
<li>Foster a culture of ownership, accountability, and continuous improvement.</li>
</ul></li></ul><ul><li>Finance &amp; Cost Control:
<ul><li>Monitor and control operational budgets, logistics costs, and working capital.</li>
<li>Work closely with the finance team to forecast operational expenses and improve efficiency.</li>
</ul></li></ul><ul><li>Performance Measurement:
<ul><li>Track key metrics such as order fulfillment rate, delivery SLA adherence, inventory turnover, and cost per order.</li>
<li>Present monthly reports to leadership with insights and recommendations for improvement.</li>
</ul></li></ul></div>Qualifications:
<ul><li>Bachelor's degree in Business Administration, Supply Chain Management, Operations, or a related field (MBA preferred).</li>
<li>2-5 years of experience in operations, logistics, or supply chain management, ideally within D2C, FMCG, or e-commerce sectors.</li>
<li>Proven ability to scale fulfillment operations and lead multi-city logistics functions.</li>
<li>Strong analytical mindset with hands-on experience in Excel, BI tools, or ERP systems.</li>
<li>Demonstrated success in vendor management, cost optimization, and process design.</li>
<li>Excellent leadership, communication, and cross-functional collaboration skills.</li>
<li>Comfortable working in a fast-paced startup environment with an ownership-driven mindset.</li>
</ul>Job Location: Futurewagon Pvt Ltd, Bangalore (on-site) 
Timings: 10 AM to 7 PM, Monday to Saturday</div>
 <div>Email us your resume at: hr@futurewagon.com</div>

Kingston Stanley

<div>
 
 Are you a seasoned operations leader with deep expertise in life &amp; health insurance or health administration? We&rsquo;re looking for a Head of Operations to drive excellence across underwriting, claims, provider management, reinsurance, and customer service functions, ensuring operational efficiency, compliance, and a superior customer experience.
 
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 <ul>
 <li>
 Lead and execute the operational strategy, KPIs, and frameworks to support business growth and operational excellence.
 </li>
 <li>
 Oversee underwriting governance, claims management, provider networks, and technical operations, ensuring regulatory compliance and risk mitigation.
 </li>
 <li>
 Drive digital transformation, process optimisation, and data-driven decision-making to enhance efficiency and service delivery.
 </li>
 <li>
 Mentor and lead high-performing teams, fostering a culture of accountability, continuous improvement, and customer-centricity.
 </li>
 <li>
 Collaborate with business channels and external partners to ensure operational readiness and seamless go-to-market support.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For:
 
 
 <ul>
 <li>
 15+ years in operational leadership within insurance, health administration, or related sectors, with experience managing large portfolios.
 </li>
 <li>
 Deep knowledge of life &amp; health products, underwriting, claims, and regulatory compliance in the UAE/GCC.
 </li>
 <li>
 Track record of leading digital transformation initiatives, implementing operational excellence frameworks, and driving measurable efficiency improvements.
 </li>
 <li>
 Strong strategic thinking, stakeholder management, and commercial acumen.
 </li>
 <li>
 MBBS or equivalent preferred; specialization in Pediatrics is an asset. Advanced insurance certifications (ALMI, ACS, LOMA, or equivalent) highly valued.
 </li>
 </ul>
 
 
</div>

Ooredoo Fintech

<div>
 <ol>
 <li>
 
 PROFILE
 
 </li>
 </ol>
 
 
 
 
 
 Role Title: Head of Operations, Oman
 
 
 
 
 Reporting to: Chief Operating Officer
 
 
 
 
 
 <ol>
 <li>
 
 CONTEXT
 
 </li>
 </ol>
 
 
 
 
 Ooredoo Group (OG) is one of the fastest growing telecom groups in the world.
 
 
 
 
 
 Ooredoo Group is focused on managing the Group&rsquo;s performance, strengthening its global presence, and entering selected adjacent markets.
 
 
 As a result, OG has established a FinTech organisation &ndash; Ooredoo Fintech - committed to
 
 responsibly building
 
 an ambitious and innovative fintech business in the Middle East &amp; North Africa region and beyond.
 
 
 
 
 
 Ooredoo Fintech acts as a parent company and fully owns local fintech subsidiaries in each of the six target markets, which will hold the local regulatory license and permissions.
 
 
 
 
 
 The local fintech subsidiaries will be responsible for execution in the local markets, for running compliant, efficient operations and for building capabilities (Centres of Excellence) that can be reused and leverage across the Group.
 
 
 
 
 
 Leaders in Ooredoo Fintech will be tasked with building one of the most well-funded, ambitious and impactful ventures in the region, hence a few personal ingredients are essential:
 
 <ul>
 <li>
 Gravitas, presence and remaining centred on the long-term vision.
 </li>
 <li>
 Ability to lead teams at scale.
 </li>
 <li>
 A vision and the ability to build capabilities that are effective in a market and &ndash; at the same time &ndash; designed to be leveraged across the entire Group
 </li>
 <li>
 Ability to think, act and deliver constantly and incrementally.
 </li>
 <li>
 Ability to lead and manage a wide array of partners suppliers and colleagues across multiple jurisdictions.
 </li>
 <li>
 Demonstrably operating with an attitude that is simultaneously structured, pragmatic, credible &amp; courageous
 </li>
 </ul>
 
 
 
 <ol>
 <li>
 
 ROLE PURPOSE
 
 </li>
 </ol>
 
 
 
 
 The Head of Operations, Oman is a
 
 business leader with track record in building resilient and efficient businesses.
 
 
 
 He/she will make the Oman operations a superbly organised, modern, integrated organisation that conducts its business efficiently and responsibly -
 
 and builds capabilities that are reused across the Group
 
 
 
 
 
 
 The role holder will be responsible for a broad range of Operational aspects in Ooredoo Fintech Oman, including:
 
 <ul>
 <li>
 Customer Service
 </li>
 <li>
 Financial operations
 </li>
 <li>
 Compliance operations
 </li>
 <li>
 B2B Operations
 </li>
 <li>
 Partners Operations
 </li>
 <li>
 Partnerships with Ooredoo Oman
 </li>
 </ul>
 
 
 
 
 In addition, Oman will act as Center of Excellence for the Group for Customer Service and Financial Operations. The role holder will be responsible of designing, implementing and overseeing these two functions across the Group,
 
 
 
 
 
 On many aspects, Ooredoo fintech starts from scratch or from low levels of harmonisation across countries, hence the ability to drive
 
 standardisation and automation
 
 at scale is key.
 
 
 
 
 
 Being experts in the field, credible leaders and having a
 
 co-founder attitude
 
 to building the business is a must have.
 
 
 
 
 <ol>
 <li>
 
 ROLE ACCOUNTABILITIES
 
 </li>
 </ol>
 
 
 
 
 
 Customer service
 
 
 
 
 Lead the Oman Operations
 
 
 <ul>
 <li>
 Design, structure, and run all aspects of the customer service and customer care function, ensuring users (consumer and merchants) in Oman receive exceptional and accurate service
 </li>
 <li>
 Establish service levels and actively manage and monitor
 </li>
 <li>
 Take corrective actions when service level is not met.
 </li>
 </ul>
 
 
 Lead the Customer Service
 
 
 <ul>
 <li>
 Lead the design, set up, implementation of customer service operations for the entire group across all markets.
 </li>
 <li>
 Achieve economies of scale by harmonising operating procedures and centralising activities where possible
 </li>
 <li>
 Manage the centralised operation and be accountable for the customer service performance (if centralisation happens);
 </li>
 <li>
 Ensure group standards and procedures are adopted across the group countries, monitored and continuously developed
 </li>
 <li>
 Be the primary interface for Group suppliers and manage their performance accordingly
 </li>
 </ul>
 
 
 
 
 
 Financial operations
 
 
 
 
 Lead the Oman Operations
 
 
 <ul>
 <li>
 Design, structure, and run all the operational aspects of financial operations, including: reconciliations with settlement banks, card providers, bill payment partners, payment gateways and all other partners
 </li>
 <li>
 Ensure daily, weekly, monthly monitoring of funds, inflow and outflow and manage discrepancies and incidents through effective, standardised processes
 </li>
 <li>
 Submit reporting and reconciliations to central banks and regulators, timely, when required
 </li>
 <li>
 Ensure capacity is in place, teams are trained and equipped with appropriate tools.
 </li>
 </ul>
 
 
 
 
 
 Lead the Finops Center Of excellence for the Group
 
 
 <ul>
 <li>
 Lead the design, set up, implementation of Finance operations for the entire group across all markets.
 </li>
 <li>
 Achieve economies of scale by standardising and harmonising operating procedures and centralising activities where possible
 </li>
 <li>
 Manage the centralised operation and be accountable for performance (if centralisation happens);
 </li>
 <li>
 Coordinate with Ooredoo Fintech Finance team for accurate reporting and effective accounting processes
 </li>
 <li>
 Be the primary interface for Group suppliers and manage their performance accordingly
 </li>
 <li>
 Ensure group standards and procedures are adopted across the group countries, monitored and continuously developed
 </li>
 </ul>
 
 
 
 
 
 Compliance Operations
 
 
 
 
 Lead the Oman Operations
 
 
 <ul>
 <li>
 Design, structure, and run the operational aspects of compliance function including Anti Money Laundering Operations, Fraud Management Operations
 </li>
 <li>
 Manage inflow of cases/alerts, output, backlog. Ensure capacity is in place, teams are trained and equipped with appropriate tools.
 </li>
 <li>
 On a quarterly and yearly basis, coordinate the roadmap and the performance management with the with the Group Center of excellence
 
 (not in place yet, but likely to be set up in Qatar)
 
 to achieve a high degree of standardisation and harmonisation across the group
 </li>
 </ul>
 
 
 
 
 
 B2B Operations
 
 
 
 
 Lead the Oman Operations
 
 
 <ul>
 <li>
 Design, structure, and run all the operational aspects of the salary disbursemenmt operations, including user onboarding, employer onboarding and management, debit cards logistics/operations
 </li>
 <li>
 Ensure capacity is in place, teams are trained and equipped with appropriate tools.
 </li>
 <li>
 On a quarterly and yearly basis, coordinate the roadmap and the performance management with the with the Group Center of excellence
 
 (not in place yet, but likely to be set up in Qatar)
 
 to achieve a high degree of standardisation and harmonisation across the group
 </li>
 </ul>
 
 
 Partner Operations
 
 
 
 
 Lead the Oman Operations
 
 
 <ul>
 <li>
 Design, structure, and run all the operational aspects of the local partnerships with bill payment partners, payment gateways etc..
 </li>
 <li>
 Establish SLAs and monitor partners performance through appropriate forums
 </li>
 <li>
 Ensure procedures are set up, commonly adopted and teams are trained and equipped with appropriate tools. Ensure incidents are properly raised, tracked, resolved and reported
 </li>
 <li>
 Develop an ambitious plan for Oman to expand its partnerships landscape in new areas (lending, agents) and execute accordingly
 </li>
 <li>
 In partnership with Ooredoo Finetch COO, develop a vision for the Group Center of excellence for Partnerships to achieve a high degree of standardisation across the group
 </li>
 </ul>
 
 
 Partnerships with Ooredoo Oman
 
 
 <ul>
 <li>
 Establish which services will be provided to Ooredoo Fintech by the relevant Ooredoo telecom business in each market (and vice versa)
 </li>
 <li>
 Define arm&rsquo;s length contracts with the Ooredoo telecom business for the provision of services to Fintech and vice versa.
 </li>
 <li>
 Establish the governance for these agreements and manage deviations in service level, costs, outputs, where appropriate
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 LEADERSHIP
 
 </li>
 <li>
 </li>
 <li>
 Be a structured, organised, credible leader, able to
 
 manage local operations as well as contributing to the rest of the Group via the Centers of excellence
 
 </li>
 <li>
 
 Be a leader of people &ndash; act as a role model at all times
 
 and coach, mentor and direct teams based on multiple geographies
 </li>
 <li>
 Make Ooredoo Fintech a superbly organised, modern, integrated organisation that
 
 conducts its business efficiently and responsibly.
 
 </li>
 <li>
 Instil a
 
 culture of continuous improvement
 
 in everything the business does.
 </li>
 <li>
 Bring
 
 focus, discipline and structure
 
 across all markets
 </li>
 <li>
 Act as a business builder, focused on the long success of the business
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Experience and Skills
 
 </li>
 <li>
 </li>
 <li>
 A business leader, with at least 2 decades of experience and proven track record of running a wide range of functions (operations, customer service, partnerships)
 </li>
 <li>
 Has led multi-country operations, with focus on automation &amp; standardisation across markets
 </li>
 <li>
 Track record in business building &ndash; ideally internal scale up within large organisation, start-ups or Private Equity backed ventures.
 </li>
 </ul>
 
 
</div>

ARDENON | A PREMIER TECHNOLOGY INTEGRATOR

<div>
 
 
 Company Description
 
 
 
 
 Ardenon
 
 &reg; is a professional technology systems integrator delivering advanced
 
 ELV, ICT, and AV solutions
 
 to the hospitality, commercial, and enterprise sectors. Combining world-class products with precise engineering and seamless execution.
 
 
 
 
 
 
 Role Description
 
 
 
 The
 
 Head of Operations
 
 leads the end-to-end delivery of Ardenon&rsquo;s projects and services, ensuring operational excellence across engineering, project execution, logistics, and service delivery. This role bridges
 
 strategy and execution
 
 &mdash; turning vision into structured processes, optimized performance, and on-time project completion with the highest quality standards.
 
 
 
 
 
 Operational Leadership
 
 <ul>
 <li>
 Oversee daily operations across all projects, installations, and service activities.
 </li>
 <li>
 Develop, implement, and continuously improve operational processes, policies, and workflows.
 </li>
 <li>
 Lead and mentor project managers, site engineers, and technical teams to ensure efficient project execution.
 </li>
 <li>
 Manage resource planning, workload allocation, and team performance.
 </li>
 </ul>
 
 Project Execution &amp; Delivery
 
 <ul>
 <li>
 Ensure all projects are delivered
 
 on time, within scope, and within budget.
 
 </li>
 <li>
 
 Oversee project planning, procurement coordination, installation, testing, and commissioning.
 
 </li>
 <li>
 
 Conduct periodic site visits and technical audits to maintain operational quality.
 
 </li>
 <li>
 
 Implement standard operating procedures (SOPs) for project delivery and after-sales support.
 
 </li>
 </ul>
 
 Commercial &amp; Strategic
 
 <ul>
 <li>
 Collaborate with the CEO and Sales team on project planning, pricing strategy, and execution readiness.
 </li>
 <li>
 Optimize cost control, procurement efficiency, and resource utilization.
 </li>
 <li>
 Support strategic planning and growth initiatives to scale Ardenon&rsquo;s operations.
 </li>
 </ul>
 
 Client Experience &amp; Quality Assurance
 
 <ul>
 <li>
 Ensure each client receives seamless delivery, clear communication, and high-performance outcomes.
 </li>
 <li>
 Drive service-level agreement (SLA) compliance and proactive maintenance operations.
 </li>
 <li>
 Resolve escalations and operational challenges with professionalism and speed.
 </li>
 </ul>
 
 Process &amp; Technology Integration
 
 <ul>
 <li>
 Champion digital transformation within operations &mdash; adopting tools for project tracking, documentation, and reporting (e.g., Rukovoditel ERP/CRM, dashboards).
 </li>
 <li>
 Ensure accurate documentation of project records, drawings, and QA/QC reports.
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Engineering, Project Management, or a related technical field.
 
 </li>
 <li>
 
 Minimum 3-5 years of experience
 
 in technology integration, AV/ELV/ICT projects, or construction-related operations.
 </li>
 <li>
 Proven experience leading multidisciplinary teams and managing multiple concurrent projects.
 </li>
 <li>
 Strong understanding of
 
 technical integration processes
 
 (IPTV, digital signage, AV distribution, control systems, etc.).
 </li>
 <li>
 Excellent communication, leadership, and organizational skills.
 </li>
 <li>
 PMP or equivalent certification preferred.
 </li>
 </ul>
 
 Core Competencies
 
 <ul>
 <li>
 Strategic operational planning
 </li>
 <li>
 Project lifecycle management
 </li>
 <li>
 Process optimization &amp; efficiency
 </li>
 <li>
 Quality control and risk management
 </li>
 <li>
 Budgeting &amp; cost control
 </li>
 <li>
 Vendor and subcontractor coordination
 </li>
 <li>
 Leadership &amp; team development
 </li>
 <li>
 Client relationship management
 </li>
 </ul>
 
 Performance Metrics
 
 <ul>
 <li>
 Project delivery timelines
 </li>
 <li>
 Operational cost efficiency
 </li>
 <li>
 Quality and rework ratio
 </li>
 <li>
 Client satisfaction (SLA performance)
 </li>
 <li>
 Team performance and utilization
 </li>
 </ul>
</div>

Ernest Talent

Role SummaryThe Head of Operations will oversee and manage all operational departments across Torba Market&rsquo;s F&amp;B business, including procurement, kitchen, store operations, logistics, and maintenance. This role ensures smooth day-to-day functioning, operational efficiency, and profitability while maintaining quality, food safety, and customer satisfaction. The incumbent will play a key role in strategic planning, process improvement, and cross-departmental coordination to support business growth and operational excellence.Key ResponsibilitiesOperational Leadership<ul><li>Lead all F&amp;B operations, ensuring alignment with company goals and standards.</li><li>Supervise and guide departmental heads (Procurement, Kitchen, Stores, and Maintenance) to ensure seamless collaboration and execution.</li><li>Develop and implement SOPs to maintain consistency, efficiency, and compliance across departments.</li><li>Drive initiatives to improve service delivery, reduce waste, and optimize productivity.</li><li>Ensure operational readiness and adherence to hygiene, food safety, and brand standards.</li></ul>Procurement &amp; Supply Chain Management<ul><li>Oversee sourcing and vendor management to ensure quality, cost-efficiency, and timely availability of raw materials and supplies.</li><li>Develop procurement strategies aligned with business needs and sustainability goals.</li><li>Monitor inventory levels and coordinate with kitchen and store teams to prevent shortages or overstocking.</li><li>Negotiate key contracts and maintain strategic supplier relationships.</li></ul>Kitchen &amp; Production Oversight<ul><li>Supervise kitchen operations, ensuring food quality, consistency, and adherence to safety protocols.</li><li>Collaborate with the culinary team to streamline production planning and minimize wastage.</li><li>Monitor production costs, yield, and efficiency metrics to maintain profitability.</li></ul>Store &amp; Retail Operations<ul><li>Ensure smooth daily operations of stores, including merchandising, customer service, and staff performance.</li><li>Monitor store-level performance metrics such as sales, customer satisfaction, and inventory accuracy.</li><li>Implement operational standards that reflect Torba Market&rsquo;s brand values and customer experience goals.</li></ul>Maintenance &amp; Facility Management<ul><li>Oversee preventive and corrective maintenance for all operational facilities and equipment.</li><li>Ensure timely upkeep of kitchen, store, and warehouse assets to avoid disruptions.</li><li>Coordinate with vendors and technical teams for equipment installation, inspection, and repair.</li></ul>Strategic &amp; Financial Management<ul><li>Develop and manage operational budgets, forecasts, and cost-control measures.</li><li>Monitor key performance indicators (KPIs) and operational dashboards.</li><li>Support the CEO in translating strategic objectives into actionable operational plans.</li><li>Identify process inefficiencies and drive continuous improvement initiatives.</li></ul>People &amp; Compliance<ul><li>Build and lead a high-performing operations team through mentorship, training, and structured feedback.</li><li>Ensure compliance with local labour, health, and food safety regulations.</li><li>Foster a culture of accountability, collaboration, and operational excellence.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in business administration, Operations Management, or a related field (master&rsquo;s preferred).</li><li>10+ years of experience in F&amp;B operations, including multi-department oversight.</li><li>Proven experience in managing procurement, kitchen, store operations, and maintenance.</li><li>Strong financial and analytical acumen.</li><li>Hands-on experience with ERP or operational management systems.</li><li>Excellent leadership, communication, and problem-solving skills.</li><li>Ability to lead through change and scale operations in a dynamic environment.</li></ul>Job Type: Full-time

Foreground LLC

Foreground is partnering with a global events company to recruit a logistics-savvy, systems-oriented, and execution-obsessed Head of Operations, based in Riyadh. This is a mission-critical role that ensures the operational foundation is set up to support large-scale projects across Saudi Arabia, balancing agility with compliance, and creativity with structure.Reporting to the Country Director and collaborating with Finance, Production, HR, and Legal, the Head of Operations will oversee resourcing, vendor contracts, local licensing, supply chain processes, and internal SOP development. Key Responsibilities <ul><li>Set up and manage the operational infrastructure for the agency in Saudi Arabia, including staffing models, office logistics, vendor frameworks, and resourcing plans.</li><li>Oversee procurement, logistics, warehousing, transport, and on-site coordination across all live projects.</li><li>Build internal processes, templates, and reporting tools that support visibility, cost control, and operational excellence.</li><li>Manage relationships with legal counsel, PROs, and government entities to ensure permits, visas, and regulatory matters are in order.</li><li>Collaborate closely with project managers and production teams to ensure seamless event delivery from brief to breakdown.</li><li>Lead crisis response planning and real-time issue resolution for operational challenges.</li></ul> Ideal Profile <ul><li>12+ years in events operations, project logistics, or agency operations in Saudi Arabia or the wider GCC.</li><li>Proven track record in managing multi-supplier ecosystems, event logistics planning, and high-volume delivery environments.</li><li>Strong knowledge of KSA regulations, event permitting, labor laws, and compliance protocols.</li><li>Bilingual preferred, fluent in English and Arabic</li></ul> Required Skills <ul><li>Licensing</li><li>Compliance</li><li>Operations</li><li>Creativity</li><li>Logistics</li><li>Operational Excellence</li><li>Cost Control</li><li>Templates</li><li>Arabic</li><li>Supply</li><li>Government Infrastructure</li><li>Procurement</li><li>Regulations</li><li>Finance</li><li>Planning</li><li>English</li></ul>

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