product designer

product marketing manager Jobs in Manama Bahrain

product marketing manager

head of products

nineDots.io

<div>
 <p>
  <strong>
   Head of Products - Regional Growth Leadership
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Following a major regional milestone, this fast-scaling fintech is entering its next phase of growth across the GCC. As
  <strong>
   Head of Products
  </strong>
  , you&rsquo;ll define and deliver the product vision that powers this expansion. Based in Bahrain with regional travel, this is a high-impact leadership role reporting directly to the CEO.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The Role:
  </strong>
 </p>
 <p>
  You&rsquo;ll lead the full product function end-to-end, aligning vision, strategy, and execution to create scalable, customer-centric lending products. This includes managing the entire product lifecycle, from discovery and design to delivery and optimization. All while ensuring alignment with commercial goals and regulatory standards.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This is a role for someone who blends strategic thinking with hands-on product delivery, capable of driving innovation, operational excellence, and measurable results across multiple markets.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Be Doing:
  </strong>
 </p>
 <ul>
  <li>
   Setting the overall product strategy and roadmap in line with company growth objectives
  </li>
  <li>
   Leading the product team to deliver digital fintech solutions that meet customer and regulatory needs
  </li>
  <li>
   Launching and optimizing new products and features that drive engagement, adoption, and retention
  </li>
  <li>
   Working closely with engineering, design, and operations to ensure seamless product delivery
  </li>
  <li>
   Managing P&amp;L for the product portfolio and achieving performance and profitability targets
  </li>
  <li>
   Driving go-to-market planning for new products and features across GCC markets
  </li>
  <li>
   Establishing KPIs to measure success across product performance, customer satisfaction, and cost efficiency
  </li>
  <li>
   Ensuring adherence to financial and data compliance standards in all markets
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Need to Succeed:
  </strong>
 </p>
 <ul>
  <li>
   10+ years in senior leadership roles, ideally in fintech, finance, or consumer services.
  </li>
  <li>
   Proven experience in defining and executing multi-market product strategies
  </li>
  <li>
   Strong track record of managing product P&amp;L and achieving commercial goals
  </li>
  <li>
   Hands-on leadership style with the ability to work closely with cross-functional teams
  </li>
  <li>
   Familiarity with GCC regulatory and financial compliance environments
  </li>
  <li>
   Master&rsquo;s degree in Business, Product Management, or a related field (MBA preferred)
  </li>
  <li>
   Bilingual in Arabic and English (mandatory)
  </li>
  <li>
   Based in Bahrain, with regional travel across the GCC
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What&rsquo;s in It for You:
  </strong>
 </p>
 <ul>
  <li>
   A senior executive role shaping the product strategy of a fast-scaling fintech
  </li>
  <li>
   Full ownership of product innovation, delivery, and growth across multiple markets
  </li>
  <li>
   Competitive salary and package.
  </li>
  <li>
   The chance to play a defining role in a fintech scaling across the GCC.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Next Steps:
  </strong>
 </p>
 <p>
  If you&rsquo;re exploring senior product leadership roles in fintech and this sounds like the right fit, send your CV or reach out in confidence to learn more.
 </p>
</div>


Head of Products

JP Group

<ul><li>Monitor and verify daily inventory across all countries through online platforms, ensuring alignment with actual stock.</li><li>Coordinate with e-store teams to update inventory levels daily and maintain stock accuracy across all websites.</li><li>Request and follow up on the replenishment of best-selling items to ensure continuous product availability online.</li><li>Prepare and submit a bi-monthly inventory report for all countries.</li><li>Verify and confirm all debit/credit transactions in the OTS system from payment gateways (e.g., Tap, Tabby, Tamara, etc.).</li><li>Update product status and quantities on websites to match system records (Product Profile).</li><li>Update COD payment details based on the list received from Airborne (OTS &amp; Airborne).</li><li>Follow up on logistics operations across the GCC, ensuring timely restocking of products and packing materials.</li><li>Prepare monthly stock audit reports.</li><li>Process and follow up on customer refunds as per standard procedure.</li><li>Ensure all departmental policies and procedures are strictly followed.</li><li>Collaborate with the Head of E-Commerce and other relevant departments to achieve organizational goals and targets.</li><li>Manage website and mobile app content, including updating banners, product photos, and textual information as required.</li><li>Oversee all aspects of online operations, including financial tracking, stock coordination, content management, and marketplace interface (Noon, Amazon, Shopify, etc.).</li><li>Continuously update inventory, user interface, and newly added products on both Amazon and Noon platforms, ensuring consistent sales growth.</li><li>Coordinate with the Purchase Department for procurement of online warehouse supplies and promotional (free) items across the GCC.</li><li>Reconcile monthly courier company invoices.</li><li>Perform other duties as assigned by the Head of E-Commerce.</li></ul><p>Job Type: Full-time</p><p>Ability to commute/relocate:</p><ul><li>Manama: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>E-Store Auditor: 3 years (Required)</li></ul>

E-Commerce Store & Inventory Auditor / Coordinator

Club House Lagoon

<p>Job Responsibilities:</p><p>Under the general guidance and supervision of the Head Chef, the kitchen team member will assist in the Preparation and service of all sections in the Kitchen.</p><ul><li>Establishes and maintains effective employee relations.</li><li>Informs on a daily basis the Chef De Partie on all relevant information on operational and personal matters</li><li>Sees to it that all food items for the restaurant are prepared on time and meet quality and quantity standards</li><li>Prepares on daily basis food requisitions as assigned</li><li>Maintaining of cleanliness in all assigned areas, including refrigerators and freezers</li><li>Performs duties common to position and other duties as maybe assigned</li><li>Controls cost by minimizing spoilage, waste, proper storage and exercising strict portion control</li><li>Ensure that cost control policies and procedures are followed</li><li>Attends training sessions</li><li>Reports any equipment on the section which needs repair or maintenance</li><li>Ensures freshness and suitability of products used by the section and that they are stored properly</li><li>Ensures smooth running of the section during Demi Chef De parties absence.</li></ul><p>Job Types: Full-time, Permanent</p><p>Experience:</p><ul><li>Cook: 2 years (Required)</li></ul>

Commis

Downtown Rotana

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are currently looking for dynamic, and self motivated Food &amp; Beverage professionals who assist to organize and direct a team that develops top quality of food &amp; beverage products, with prompt, accurate and personalized service.
 <br/>
 <br/>
 As a Head Waiter/ Head Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as-
 <br/>
 <br/>
 <ul>
  <li>
   Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation
  </li>
  <li>
   Conduct regular training sessions with the assigned team in line with the departmental SOP&rsquo;s
  </li>
  <li>
   Monitor duty schedules for the respective team
  </li>
  <li>
   Ensure the proper appearance and grooming of assigned employees
  </li>
  <li>
   Work towards the timely set up of the assigned Food &amp; Beverage outlet, according to the meal settings and in line with the opening hours
  </li>
  <li>
   Handle the welcome of arriving guests and their seating through the hostess and take over, if she is not available
  </li>
  <li>
   Maintain a professional and friendly relationship with the outlet patrons to ensure their well-being
  </li>
  <li>
   Familiar with the outlets menu, promotional activities and other relevant issues concerning the outlet and the hotel
  </li>
  <li>
   Contribute to meet and maximize the monthly revenue budget for the respective outlet
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 <strong>
  Education, Qualifications &amp; Experiences
  <br/>
  <br/>
 </strong>
 You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You must also have fluency in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in leadership and supervisory roles are a definite plus.
 <br/>
 <br/>
 <strong>
  Knowledge &amp; Competencies
  <br/>
  <br/>
 </strong>
 The ideal candidate will be a well presented and groomed individual with an outgoing and friendly attitude and a high aptitude for customer care. You are a hands-on and proactive person with a charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 <br/>
 <br/>
 Understanding Hotel Operations
 <br/>
 <br/>
 Effective Communication
 <br/>
 <br/>
 Planning for Business
 <br/>
 <br/>
 Supervising People
 <br/>
 <br/>
 Understanding Differences
 <br/>
 <br/>
 Supervising Operations
 <br/>
 <br/>
 Teamwork
 <br/>
 <br/>
 Adaptability
 <br/>
 <br/>
 Customer Focus
 <br/>
 <br/>
 Drive for Results
</div>


Head Waiter / Head Waitress

Standard Chartered

<div>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 The role holder is accountable for delivering the end-to-end payments, financials and transacting sub client journey for Servicing and Transaction under WRB. The role holder is expected to focus on the implementation of the payment and transacting objectives in alignments to WRB&rsquo;s strategic agenda and responsible for identifying and creating areas of business competitive advantage in the payment and transacting across the various channels. The role holder should support in the Servicing &amp; Transacting change journey in coordinating and resolving trade-offs between competing priorities by closely working with Client Servicing and Transacting head, Retail Products and Segments, digital and distribution teams in the country teams, Compliance, Legal, Audit etc
 <br/>
 <br/>
 <ul>
  <li>
   Managing Payment, Financial and Transacting client journey and ensuring framework drives digitisation principles, streamlining processes for straight-through-processing. This includes but not limited to payments under Liabilities &amp; Lending and Wealth Operations.
  </li>
  <li>
   Collaborate in designing the end-state priorities of the Liabilities &amp; Lending Operations and Account maintenance, Cheques, Wealth Financial Operations to deliver Client experience and efficiency. Embed digitisation principles in redesigning processes for straight-through-processing whenever possible.
  </li>
  <li>
   Drive adoption of existing and future process and technology initiatives for the Services and Financials Transacting. Own end-to-end accountability Liabilities and Lending servicing operations supporting the transaction and servicing element for Wealth and Retail Banking clients.
  </li>
  <li>
   Drive outcomes on standard metrics/scorecard for sub vertical e.g., productivity, accuracy, service
   <br/>
   <br/>
  </li>
 </ul>
 levels, losses / lapses, issues, and the Operational Risk Framework (&ldquo;ORF&rdquo;) related to transacting and servicing.
 <br/>
 <br/>
 <ul>
  <li>
   Work with CJ Head to agree on priorities, and resolve issues around the operating model, systems and processes to ensure these are considered and prioritised into investment plans, remediation initiatives and any other process as appropriate.
  </li>
  <li>
   Strong stakeholder management across all Products, Segments, T&amp;O, frontline, Compliance, Finance and Risk to ensure initiatives within the scope of the service journey requirements are completed successfully within budget and timelines.
  </li>
  <li>
   Drive positive outcome on standard metrics/scorecard for sub vertical, e.g., productivity, accuracy, service levels, losses / lapses, issues, and the Operational Risk Framework (&ldquo;ORF&rdquo;) related to Payment and financial transacting.
  </li>
  <li>
   Responsible for WRB non-financials activities governance hubbed out of GBS in compliance to client experience and SLA metrics standards.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Strategy
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Continuously improve productivity and efficiency of Liabilities &amp; Lending, WM operations and embed standardisation agenda for the business.
  </li>
  <li>
   Review, identify and spot areas of business opportunities using A3 solution and Data analysis in the client journey and recommend alignment, automation, de-coupling especially minimizing dependencies that are blocking or slowing down client service.
  </li>
  <li>
   Work with the journey head to embed clients journey while ensuring strong controls, processes, governance, and risk management.
  </li>
  <li>
   Ensure discipline on appropriate prioritisation of issues around Clients, risk, control, investment, people, projects, and change management.
  </li>
  <li>
   Adopt agile methodology as part of new ways or working in the operating journey and rapid MVPs for speed to market and superior client delivery
  </li>
  <li>
   Business Co-create to drive the value add for the Business to retain deposits, offer lending products and Investments for Clients.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Business
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Review, identify and spot areas of business opportunities using A3 solution and Data analysis in the client journey and recommend alignment, automation, de-coupling especially minimizing dependencies that are blocking or slowing down client service.
  </li>
  <li>
   Work with the journey head to embed client&rsquo;s journey priorities while ensuring strong controls, processes, governance, and risk management.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Processes
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Responsible for driving the adherence to the Non-Financial and Financial/Payment Processes addressing the gaps, risks, and tabling in the relevant governance forums.
  </li>
  <li>
   Responsible for driving process reengineering, automation and driving STP and productivity of teams.
  </li>
  <li>
   Responsible for ensuring that engaging CJs, Frontline, Client experience and Product, risk teams to address root causes and fix issues and avoid escalations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  People &amp; Talent
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Champion and act as a role model of the Group&rsquo;s values, Leadership Pledge and culture in the region
  </li>
  <li>
   Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in Operations are drivers and owners of client outcomes.
  </li>
  <li>
   Adopt effective metrics and standards, transparently communicating them to team members, providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team.
  </li>
  <li>
   Implement capacity and succession planning regular reviews to enable delivery of client outcomes.
  </li>
  <li>
   Coach and provision for on-going developments discussions and team feedback; and help upskill teams meet client and market demand; they have effective supervision in place to mitigate any risk.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Risk Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To embed and adhere to ORF framework for effective management of operational risks in the Payment and Financial Transacting and Non-Financial space for Retail Banking clients and in compliance with applicable internal policies and external laws and regulations across our markets.
  </li>
  <li>
   Implement Operational Risk Framework controls linked to journeys related to transacting and servicing in Retail Banking, ensuring appropriate focus on High risk and Very High-risk issues.
  </li>
  <li>
   Ensure zero operational loss and audit failures are minimized by working to ensure appropriate focus on issues and resolutions, reporting and escalation in collaboration with journey head.
  </li>
  <li>
   Effective participation of payment and financial transacting appropriate representation on regulatory and audit / inspections forums with actions owned and followed through.
  </li>
  <li>
   Ensure effective governance across the payments and transacting and non-financial space and GBS to derive productivity in addition to strong engagement with reviewers, regulators in an open and cooperative manner.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Governance
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Responsible to supervise WRB Non-Financials and financials/Payments activities governance with Branches, CIB and WRB activities hubbed out of GBS in compliance to client experience and SLA metrics standard.
  </li>
  <li>
   Responsible for driving process alignment and reduction in cheques and channel payments for efficiency.
  </li>
  <li>
   Responsible for driving efficiency on the non-financial spaces from GBS and Country to achieve annual targets of the Country, Region, and Group.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Regulatory &amp; Business Conduct
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Display exemplary conduct and live by the Group&rsquo;s Values and Code of Conduct.
  </li>
  <li>
   Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  </li>
  <li>
   Lead to achieve the outcomes set out in the Bank&rsquo;s Conduct Principles: Fair Outcomes for Clients; Financial Crime Compliance; The Right Environment.
  </li>
  <li>
   Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key stakeholders
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   COO &amp; Head, Client Servicing and Transacting
  </li>
  <li>
   Products and Segments, Risk, T&amp;O CJ, Compliance, HR, Finance, Legal, Audit, etc.
  </li>
  <li>
   GBS Client Servicing and Transacting Processing Teams
  </li>
  <li>
   External and Internal Regulators
  </li>
  <li>
   Third parties and industry partners
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Other Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Embed Here for good and Group&rsquo;s brand and values in CJ; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Service Delivery &amp; Operations Management
  </li>
  <li>
   Strategy &amp; Business Model
  </li>
  <li>
   Business, Operations Governance &amp; Support
  </li>
  <li>
   Manage People
  </li>
  <li>
   Manage Change
  </li>
  <li>
   Manage Risk
  </li>
  <li>
   Digital and Data Analytics
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Education Relevant for the role
 <br/>
 <br/>
 Training SCB and Industry Training
 <br/>
 <br/>
 Certifications Professional Certificates Will be an Added Advantage
 <br/>
 <br/>
 Languages English
 <br/>
 <br/>
 <strong>
  About Standard Chartered
  <br/>
  <br/>
 </strong>
 We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 <br/>
 <br/>
 Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 <br/>
 <br/>
 <strong>
  Together We
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  </li>
  <li>
   Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  </li>
  <li>
   Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <strong>
  In line with our Fair Pay Charter,
 </strong>
 we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 <br/>
 <br/>
 <ul>
  <li>
   Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  </li>
  <li>
   Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  </li>
  <li>
   Flexible working options based around home and office locations, with flexible working patterns.
  </li>
  <li>
   Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  </li>
  <li>
   A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  </li>
  <li>
   Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
  </li>
 </ul>
</div>


Senior Manager, Payment & Financial Operations

Standard Chartered Bank

<p></p><div><div><div><div><div><div><b>Requisition Number: </b>44644
</div></div></div></div><div><div><div><div><b>Job Location: </b>Manama, BHR
</div></div></div></div><div><div><div><div><b>Work Type: </b>Office Working
</div></div></div></div><div><div><div><div><b>Employment Type: </b>Permanent
</div></div></div></div><div><div><div><div><b>Posting Start Date: </b>26/11/2025
</div></div></div></div><div><div><div><div><b>Posting End Date: </b>08/12/2025
</div></div></div></div><div><div><div><div><b>:
</b><div><div><div><div><b>Job Summary</b></div>
</div><div><div>
The role holder is accountable for delivering the end-to-end payments, financials and transacting sub client journey for Servicing and Transaction under WRB. The role holder is expected to focus on the implementation of the payment and transacting objectives in alignments to WRB&rsquo;s strategic agenda and responsible for identifying and creating areas of business competitive advantage in the payment and transacting across the various channels. The role holder should support in the Servicing &amp; Transacting change journey in coordinating and resolving trade-offs between competing priorities by closely working with Client Servicing and Transacting head, Retail Products and Segments, digital and distribution teams in the country teams, Compliance, Legal, Audit etc<br>
<ul><li>Managing Payment, Financial and Transacting client journey and ensuring framework drives digitisation principles, streamlining processes for straight-through-processing. This includes but not limited to payments under Liabilities &amp; Lending and Wealth Operations.</li><li>Collaborate in designing the end-state priorities of the Liabilities &amp; Lending Operations and Account maintenance, Cheques, Wealth Financial Operations to deliver Client experience and efficiency. Embed digitisation principles in redesigning processes for straight-through-processing whenever possible.</li><li>Drive adoption of existing and future process and technology initiatives for the Services and Financials Transacting. Own end-to-end accountability Liabilities and Lending servicing operations supporting the transaction and servicing element for Wealth and Retail Banking clients.</li><li>Drive outcomes on standard metrics/scorecard for sub vertical e.g., productivity, accuracy, service</li></ul>
levels, losses / lapses, issues, and the Operational Risk Framework (&ldquo;ORF&rdquo;) related to transacting and servicing.<br>
<ul><li>Work with CJ Head to agree on priorities, and resolve issues around the operating model, systems and processes to ensure these are considered and prioritised into investment plans, remediation initiatives and any other process as appropriate.</li><li>Strong stakeholder management across all Products, Segments, T&amp;O, frontline, Compliance, Finance and Risk to ensure initiatives within the scope of the service journey requirements are completed successfully within budget and timelines.</li><li>Drive positive outcome on standard metrics/scorecard for sub vertical, e.g., productivity, accuracy, service levels, losses / lapses, issues, and the Operational Risk Framework (&ldquo;ORF&rdquo;) related to Payment and financial transacting.</li><li>Responsible for WRB non-financials activities governance hubbed out of GBS in compliance to client experience and SLA metrics standards.</li></ul></div></div></div><div><div><div><b>
Key Responsibilities</b></div>
</div><div><div><b>
Strategy</b><br>
<ul><li>Continuously improve productivity and efficiency of Liabilities &amp; Lending, WM operations and embed standardisation agenda for the business.</li><li>Review, identify and spot areas of business opportunities using A3 solution and Data analysis in the client journey and recommend alignment, automation, de-coupling especially minimizing dependencies that are blocking or slowing down client service.</li><li>Work with the journey head to embed clients journey while ensuring strong controls, processes, governance, and risk management.</li><li>Ensure discipline on appropriate prioritisation of issues around Clients, risk, control, investment, people, projects, and change management.</li><li>Adopt agile methodology as part of new ways or working in the operating journey and rapid MVPs for speed to market and superior client delivery</li><li>Business Co-create to drive the value add for the Business to retain deposits, offer lending products and Investments for Clients.</li></ul></div>
<div><b>
Business</b><br>
<ul><li>Review, identify and spot areas of business opportunities using A3 solution and Data analysis in the client journey and recommend alignment, automation, de-coupling especially minimizing dependencies that are blocking or slowing down client service.</li><li>Work with the journey head to embed client&rsquo;s journey priorities while ensuring strong controls, processes, governance, and risk management.</li></ul></div>
<div><b>
Processes</b><br>
<ul><li>Responsible for driving the adherence to the Non-Financial and Financial/Payment Processes addressing the gaps, risks, and tabling in the relevant governance forums.</li><li>Responsible for driving process reengineering, automation and driving STP and productivity of teams.</li><li>Responsible for ensuring that engaging CJs, Frontline, Client experience and Product, risk teams to address root causes and fix issues and avoid escalations.</li></ul></div></div></div><div></div><div><div>
</div><div><div><b>
People &amp; Talent</b><br>
<ul><li>Champion and act as a role model of the Group&rsquo;s values, Leadership Pledge and culture in the region</li><li>Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in Operations are drivers and owners of client outcomes.</li><li>Adopt effective metrics and standards, transparently communicating them to team members, providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team.</li><li>Implement capacity and succession planning regular reviews to enable delivery of client outcomes.</li><li>Coach and provision for on-going developments discussions and team feedback; and help upskill teams meet client and market demand; they have effective supervision in place to mitigate any risk.
</li></ul></div><div><b>Risk Management</b><br>
<ul><li>To embed and adhere to ORF framework for effective management of operational risks in the Payment and Financial Transacting and Non-Financial space for Retail Banking clients and in compliance with applicable internal policies and external laws and regulations across our markets.</li><li>Implement Operational Risk Framework controls linked to journeys related to transacting and servicing in Retail Banking, ensuring appropriate focus on High risk and Very High-risk issues.</li><li>Ensure zero operational loss and audit failures are minimized by working to ensure appropriate focus on issues and resolutions, reporting and escalation in collaboration with journey head.</li><li>Effective participation of payment and financial transacting appropriate representation on regulatory and audit / inspections forums with actions owned and followed through.</li><li>Ensure effective governance across the payments and transacting and non-financial space and GBS to derive productivity in addition to strong engagement with reviewers, regulators in an open and cooperative manner.</li></ul></div></div></div><div></div><div><div><div><br>
<br>
<b>Governance</b><br>
<ul><li>Responsible to supervise WRB Non-Financials and financials/Payments activities governance with Branches, CIB and WRB activities hubbed out of GBS in compliance to client experience and SLA metrics standard.</li><li>Responsible for driving process alignment and reduction in cheques and channel payments for efficiency.</li><li>Responsible for driving efficiency on the non-financial spaces from GBS and Country to achieve annual targets of the Country, Region, and Group.</li></ul></div>
<div><b>
Regulatory &amp; Business Conduct</b><br>
<ul><li>Display exemplary conduct and live by the Group&rsquo;s Values and Code of Conduct.</li><li>Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</li><li>Lead to achieve the outcomes set out in the Bank&rsquo;s Conduct Principles: Fair Outcomes for Clients; Financial Crime Compliance; The Right Environment.</li><li>Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</li></ul></div>
<div><b>
Key stakeholders</b><br>
<ul><li>COO &amp; Head, Client Servicing and Transacting</li><li>Products and Segments, Risk, T&amp;O CJ, Compliance, HR, Finance, Legal, Audit, etc.</li><li>GBS Client Servicing and Transacting Processing Teams</li><li>External and Internal Regulators</li><li>Third parties and industry partners</li></ul>
<br>
<b>Other Responsibilities</b><br>
<ul><li>Embed Here for good and Group&rsquo;s brand and values in CJ; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)</li></ul></div></div></div><div><div><div><b>
Skills and Experience</b></div>
</div><div><ul><li>Service Delivery &amp; Operations Management</li><li>Strategy &amp; Business Model</li><li>Business, Operations Governance &amp; Support</li><li>Manage People</li><li>Manage Change</li><li>Manage Risk</li><li>Digital and Data Analytics</li></ul></div></div><div><div><div><b>
Qualifications</b></div>
</div><div><p>
Education Relevant for the role<br>
Training SCB and Industry Training<br>
Certifications Professional Certificates Will be an Added Advantage<br>
Languages English</p></div></div><div><div><div><b>
About Standard Chartered</b></div>
</div><div><p>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p>
<p>Together we:</p>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><p><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li></ul></div></div></div></div></div></div></div></div></div><p></p>

RTC1 Recruitment Services

<div>
 <p>
  <strong>
   Position Title:
  </strong>
  Operations Manager &ndash; Islamic Bank
 </p>
 <p>
  <strong>
   Employment Type:
  </strong>
  Full Time
 </p>
 <p>
  <strong>
   Salary:
  </strong>
  all-inclusive plus competitive family benefits, allowance, and bonus structure
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Client:
  </strong>
 </p>
 <p>
  One of the leading global institutions with strong regional presence , known for driving innovation in Islamic and corporate banking.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <ul>
  <li>
   Support the Head of Operations in delivering high-quality client services, resolving issues efficiently, and ensuring smooth day-to-day operations across departments.
  </li>
  <li>
   Maintain strong client relationships by providing accurate, timely service, identifying process improvements, reducing risks, and enhancing internal controls.
  </li>
  <li>
   Ensure full compliance with Islamic banking policies, corporate procedures, and operational standards, including proper documentation, verification, and adherence to departmental goals.
  </li>
  <li>
   Contribute to developing and refining products and processes by sharing best practices, assisting with testing, and recommending enhancements to systems, workflows, and methodologies
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Must have excellent verbal and written communication skills
  </li>
  <li>
   Bachelor&rsquo;s degree in Banking &amp; Finance or Accounting or any related field; Certifications related to Trade Finance or Banking Operations are added advantage
  </li>
  <li>
   At least 8 years' experience in the banking industry with at least 5 years in leading banking organization
  </li>
  <li>
   Practical knowledge of SWIFT, SafeWatch, and core banking systems (iMal preferred); strong understanding of international payments, AML/KYC/OFAC/FATF regulations; and solid experience in Trade Finance, Money Market transactions, and NOSTRO/VOSTRO account management.
  </li>
 </ul>
 <p>
 </p>
</div>


Operations Manager – Islamic Bank

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