head teller

Qatar National Bank

<div></div><div><div><ul><li><div><b>Business Unit</b>
</div><div>QNB - Qatar
</div></li><li><div><b>Division</b>
</div><div>Retail Banking
</div></li><li><div><b>Department</b>
</div><div>Retail Banking
</div></li><li><div><b>Location</b>
</div><div>Doha, Qatar
</div></li><li><div><b>Closing Date</b>
</div><div>22-Sep-2027
</div></li></ul></div><div><div><h5 class="jobSectionHeader"><b>About QNB</b></h5>
<p>Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.</p>
<p>QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.</p>
<p>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.</p>
<p>Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.</p>
<p>QNB Group has an active community support program and sponsors various social, educational and sporting events.</p>
</div></div><div><div><div><h5 class="jobSectionHeader"><b>Job Purpose Summary</b></h5>
</div><div><p>The incumbent is mainly responsible for managing and training the team of tellers to deliver cash related services to customers over the counter in an efficient, courteous and error-free manner.</p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Essential Duties &amp; Responsibilities by Dimensions</b></h5>
</div><div><p><b>A. Shareholder &amp; Financial:</b></p><ul><li>Assist Branch Manager to implement strategies and plans of the branch to achieve all volume, revenue, profit targets.</li><li>Lead the carrying out of branch cash and other teller-related transactions in a timely and efficient manner to facilitate achievement of pre-approved branch targets.
</li><li>Ensure through the existence of adequate controls that instances of cash shortages/ misappropriations are avoided.</li><li>Implements KPI&rsquo;s and best practices for Head Teller</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.</li><li>Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Ensure customer satisfaction all times and resolve customer complaints timely and effectively.</li><li>To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required</li></ul><p></p><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Manage counter loads by assessing the over the counter situation and distribute the load accordingly to reducecustomer waiting periods.</li><li>Overall responsible for all transactions processed within the teller area and for safe custody of the cash/ other valuables.</li><li>Ensure that tellers process transactions (cash, checks, remittance requests, utility bills, credit card payments etc) in compliance with the approved policies/ procedures and the applicable regulatory guidelines.</li><li>Authorize transactions that exceed the individual teller&rsquo;s authority but are within the authority delegated to the incumbent.</li><li>Authorize issuance of demand drafts/ managers checks within the limits of the authority delegated to the incumbent.</li><li>Liaise with the personnel responsible for transportation of cash to/ from central vault to ensure timely availability of cash at all times while at the same time avoiding excess cash holdings. And also oversee cash transfers from/to Tellers, branch vault and ATMs.</li><li>Review the teller end of day reports against the source documents to ensure accuracy and completeness of processing.</li><li>Conduct counts of the cash/ other valuables in the vault against the documentary records. Resolve instances of excess/ short cash noted in accordance with the duly approved policy/ procedures.</li><li>Ensure all clearing items and remittance requests received from customers are forwarded to the concerned department/ unit within Group Infrastructure without delay for processing.</li><li>Identify suitable opportunities to cross-sell products or services offered to customers.</li><li>Responsible for &ldquo;Manager Customer Services&rdquo; activities, when necessary, or to ensure successful staff rotation.</li><li>Monitor and review the branch&rsquo;s security procedures and control access to vault.
</li><li>Continuous Improvement:
</li><li>Set examples by leading improvement initiatives through cross-functional teams ensuring successes.</li><li>Identify and encourage people to adopt practices better than the industry standard.
</li><li>Continuously encourage and recognise the importance of thinking out-of-the-box within the team.
</li><li>Encourage, solicit and reward innovative ideas even in day-to-day issues.</li></ul><p></p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Education and Experience Requirements</b></h5>
</div><div><ul><li>Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
</li><li>At least 6 years of relevant experience, preferably within a highly rated international bank.</li><li>Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.</li><li>Well-informed of branch teller practices and regulations.</li></ul><p></p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Note: you will be required to attach the following:</b></h5>
</div><div><div><ul><li>Resume/CV</li></ul>
<ul><li>Passport</li></ul>
<ul><li>QID</li></ul>
<ul><li>Education Certificate
</li></ul><ul><li>Birth Certificate</li></ul></div></div></div></div></div><div></div>

Head Teller

<div>Job Purpose Summary<p><br>
The incumbent is mainly responsible for managing and training the team of tellers to deliver cash related services to customers over the counter in an efficient, courteous and error-free manner.</p>
Essential Duties &amp; Responsibilities by Dimensions<p><b><br>
A. Shareholder &amp; Financial:</b></p><ul><li>Assist Branch Manager to implement strategies and plans of the branch to achieve all volume, revenue, profit targets.</li><li>Lead the carrying out of branch cash and other teller-related transactions in a timely and efficient manner to facilitate achievement of pre-approved branch targets.
</li><li>Ensure through the existence of adequate controls that instances of cash shortages/ misappropriations are avoided.</li><li>Implements KPI's and best practices for Head Teller</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.</li><li>Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Ensure customer satisfaction all times and resolve customer complaints timely and effectively.</li><li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required</li></ul><p></p><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Manage counter loads by assessing the over the counter situation and distribute the load accordingly to reducecustomer waiting periods.</li><li>Overall responsible for all transactions processed within the teller area and for safe custody of the cash/ other valuables.</li><li>Ensure that tellers process transactions (cash, checks, remittance requests, utility bills, credit card payments etc) in compliance with the approved policies/ procedures and the applicable regulatory guidelines.</li><li>Authorize transactions that exceed the individual teller's authority but are within the authority delegated to the incumbent.</li><li>Authorize issuance of demand drafts/ managers checks within the limits of the authority delegated to the incumbent.</li><li>Liaise with the personnel responsible for transportation of cash to/ from central vault to ensure timely availability of cash at all times while at the same time avoiding excess cash holdings. And also oversee cash transfers from/to Tellers, branch vault and ATMs.</li><li>Review the teller end of day reports against the source documents to ensure accuracy and completeness of processing.</li><li>Conduct counts of the cash/ other valuables in the vault against the documentary records. Resolve instances of excess/ short cash noted in accordance with the duly approved policy/ procedures.</li><li>Ensure all clearing items and remittance requests received from customers are forwarded to the concerned department/ unit within Group Infrastructure without delay for processing.</li><li>Identify suitable opportunities to cross-sell products or services offered to customers.</li><li>Responsible for &quot;Manager Customer Services&quot; activities, when necessary, or to ensure successful staff rotation.</li><li>Monitor and review the branch's security procedures and control access to vault.
</li><li>Continuous Improvement:
</li><li>Set examples by leading improvement initiatives through cross-functional teams ensuring successes.</li><li>Identify and encourage people to adopt practices better than the industry standard.
</li><li>Continuously encourage and recognise the importance of thinking out-of-the-box within the team.
</li><li>Encourage, solicit and reward innovative ideas even in day-to-day issues.</li></ul><p></p>
Education and Experience Requirements<ul><li><br>
Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
</li><li>At least 6 years of relevant experience, preferably within a highly rated international bank.</li><li>Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.</li><li>Well-informed of branch teller practices and regulations.</li></ul><p></p>
Required Special Skills<ul><li><br>
Excellent oral and written communication skills (including report writing) in English and Arabic.</li><li>Good interpersonal and presentation skills.</li><li>Understanding of the relevant laws, regulations, and practices.
</li><li>Ability to make decisions and follow through with initiatives.
</li><li>Personal integrity and self-management.</li><li>Planning, organising, and analytical ability.</li><li>Results oriented.</li><li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li></ul></div>

Head Teller (Qatarization)

RENASANT BANK

<div><h2 class="jobSectionHeader"><b>Overview
</b></h2><div><div><div><div>Tellers are responsible for processing transactions, assisting with customer inquiries, and recognizing and referring sales opportunities to other bank representatives and/or lines of business when appropriate, while acting in compliance with bank policies and procedures. This position must understand the importance of accuracy and protocol in transactions within bank policy while creating an exceptional customer experience and mitigating risk for both the customer and the bank. This position will serve as the first point of contact and, therefore, demonstrate Renasant Banks Sales and Service vision by providing excellent customer service and accurate completion of transactions.</div><div></div><div><br>
Senior Tellers will carry additional operational and sales performance goals and will often serve as the critical back-up to the Head Teller. Senior Tellers will lead by example and serve as a role model in the branch in all facets of the teller role.</div><div></div><div><b><br>
RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER</b></div>
</div></div></div><h2 class="jobSectionHeader"><b>Responsibilities
</b></h2><div><div><div><div>An effective Teller is capable of driving a best in class branch experience in 3 primary areas of responsibility: Service execution, sales execution, and operational excellence.</div><ul><li>
Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc.</li><li>
Recognize/identify all customer needs, cues, and clues in every transaction and properly refer customers to the platform for an additional needs based conversation</li><li>
Execute the Renasant Bank service standards in every customer and teammate interaction</li><li>
Understand and listen for customer issues and concerns and either own the problem or refer to a branch teammate who can help address the concern</li><li>
Maintain service knowledge standards in conjunction with related regulations, policies, and procedures</li><li>
Execute daily operations including balancing, supplies ordering, balancing the ATM and vault, and performing branch capture procedures</li><li>
Protect the bank from unnecessary risk by following compliance, risk, and operational procedures</li><li>
Stay up-to-date and focused on all regulations, policies, and procedures related to Teller and other branch operations</li><li>
Assist the Head Teller on additional operational procedures as necessary, including quarterly branch assessments</li><li>
May assist with coaching and mentoring, and serve as a role model in all areas of operations, for all teller teammates</li><li>
Perform other related duties as assigned</li></ul>
</div></div></div><h2 class="jobSectionHeader"><b>Qualifications
</b></h2><div><div><div><ul><li>High school diploma or equivalent required</li><li>
1 year teller experience and/or previous cash handling experience preferred</li><li>
6 months of customer service experience preferred</li><li>
Ability to communicate with customers and identify opportunities to help customers with their financial needs by identifying cues and clues while processing their transaction</li><li>
10-Key skills</li><li>
Mathematical skills, including the ability to count cash and coin in a fast paced environment</li><li>
Good interpersonal skills</li><li>
Effective written and verbal communication skills</li><li>
Knowledge of and the ability to learn bank products and solutions</li><li>
Ability to travel for training, other development opportunities, and between branches, as needed</li></ul><div>
For all Senior Tellers:</div><ul><li>
Minimum of 1 year successful teller experience</li><li>
Minimum of 1 year previous back-up Head Teller experience required</li></ul><div></div><div><b><br>
Physical Demands</b></div><div></div><div><br>
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.</div><div></div><div><b><br>
Work Environment</b></div><div></div><div><br>
The Bank&rsquo;s professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank&rsquo;s employees, customers, and assets.</div><div></div><div><br>
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word &ldquo;May&rdquo;.</div><div></div><div><br>
This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law.</div><div></div><div><br>
This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.</div></div></div></div></div>

Teller - Part Time

Commercial Bank of Dubai

<p>Provide general banking services such as receiving deposits, withdrawal of cash and cash management as per Bank s policies etc. Issue DD s, MCs and passing Internal Transfers.</p>
<p><strong>Principal Accountabilities:</strong></p>
<p><strong>Work Management:</strong></p>
<p>Ensure the correct receipt / payment of cash and accurately credit /debit the customer s account and acknowledge the receipt to the customers.</p>
<p>Issue Manager Cheques &amp; DDs (demand drafts) and exchange currencies by observing the procedures such as identification of the customer, authenticity of the draft, applying the approved exchange rate etc. to protect the interest of the customers and the Bank.</p>
<p>Make the payments / inter account transfer within the authority limit and for the transactions beyond the limit, obtain approval from the concerned official, to ensure not to overdraw customer s account without approval</p>
<p>Provide any other service as directed to support the overall banking operations of the Branch.</p>
<p>Take interest to cross sell or referral for Bank s products and services to support the achievement of Bank s targets.</p>
<p>Maintain and improve customer queue time for teller services monitored through Customer visit management system- less than 3 minutes</p>
<p>Over and above the existing duties and responsibilities, Tellers are required to process all Internal Transfer requests at their end only.</p>
<p>Take over the responsibilities of Head Teller whenever it is required</p>
<p>Check the postings carried out by the other Teller against the day s transactions journal and sign on the report.</p>
<p>At end of the day transfer all the cash to HT and print the cash proof obtain HT signature. Any over /Shot inform the HT and BOM immediately</p>
<p><strong>Service and Quality</strong></p>
<p>Ensure strict adherence to laid down procedures to avoid delay, errors, irregularities and risks to improve service standards on continuous basis to support the Bank s quality initiatives and to improve customer satisfaction.</p>
<p>Take initiative to deliver satisfying customer service to each visiting customer by providing fast, accurate, efficient and courteous service</p>
<p><strong>People</strong></p>
<p>To keep oneself update with the Bank s Operations Procedures Identify the area of self-development in line with the Bank s competency guidelines and prepare and execute the action plan in agreement with the supervisor. Moreover, participate in E-learning and other training initiatives as required by the supervisor as well as Human Resources</p>

Teller

<div>Job Purpose Summary<p><br>
The incumbent is mainly responsible for providing various cash based services to customers over the counter in an efficient, courteous and error-free manner, and based on seniority to replace the Head Teller during his absence</p>
Essential Duties &amp; Responsibilities by Dimensions<p><b><br>
A. Shareholder &amp; Financial:</b></p><ul><li>Carry out branch cash and other teller-related transactions in a timely and efficient manner to facilitate achievement of pre-approved branch targets.
</li><li>Implements KPI's and best practices for Senior Teller</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Ensure customer satisfaction all times by providing cash services in the most expeditious manner.</li><li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p></p><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Process transactions (cash, checks, remittance requests, credit card and loan payments etc) in compliance with the approved policies/ procedures and the applicable regulatory guidelines.</li><li>Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.</li><li>Identify suitable opportunities to cross-sell products or services offered to customers.</li><li>Authorize transactions within the range delegated to the incumbent.</li><li>Forward all clearing items and remittance requests received from customers to the concerned department/ unit within Group Infrastructure for processing.</li><li>Balance currency, coin, and checks in cash drawers and prepare the requisite report at the end of the day.</li><li>Ensure all unresolved queries with respect to specific transactions and concerns are brought to the attention of the Officer in Charge.</li></ul><p></p>
Education and Experience Requirements<ul><li><br>
Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li><li>At least 2 years of relevant experience, preferably within a highly rated international bank.</li><li>Well-informed of branch teller practices and regulations.</li></ul><p></p>
Required Special Skills<ul><li><br>
Excellent oral and written communication skills (including report writing) in English and Arabic.</li><li>Good interpersonal and presentation skills.</li><li>Understanding of the relevant laws, regulations, and practices.
</li><li>Ability to make decisions and follow through with initiatives.
</li><li>Personal integrity and self-management.</li><li>Planning, organising, and analytical ability.</li><li>Results oriented.</li><li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li></ul></div>

Senior Teller (Qatarization)

Abu Dhabi Islamic Bank - Egypt

<div>
 <p>
  Please ensure that your CV includes your educational background/ Residence Area
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Key Responsibilities
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Perform all cash transactions, cash deposits &amp; withdrawals in EGP and Foreign Currency.
  </li>
  <li>
   Receive and process cheque deposits/withdrawals from customers.
  </li>
  <li>
   Check the validity of clients&rsquo; identity by reviewing the customers' national IDs, passports or military cards in order to make sure that it is valid.
  </li>
  <li>
   Verify customers&rsquo; signatures within limit and obtain proper verification for over limit.
  </li>
  <li>
   Endorse Cheque Deposits (Clearing / Collection).
  </li>
  <li>
   Review returned cheques from Clearing Center, and follow up on delivery to concerned customer.
  </li>
  <li>
   Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance.
  </li>
  <li>
   Handle customer inquiries/ issues &amp; escalating complaints to Branch Operations Officer.
  </li>
  <li>
   Coordinate the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault.
  </li>
  <li>
   Archive daily transactions in addition to preparing cash reports.
  </li>
  <li>
   Execute on &ldquo;ADIB Remit&rdquo; the incoming transfers through exchange companies.
  </li>
  <li>
   Spot any potential selling opportunity and refer it to concerned parties.
  </li>
  <li>
   Comply with all relevant CBE regulations, AML regulations and internal ADIB policies as per set limits and given signature authority in order to maintain ADIB sound legal position and mitigate any potential risks.
  </li>
  <li>
   Execute UAT testing and review the results to ensure correct implementation.
  </li>
  <li>
   Investigate to solve received complaints in cooperation with Consumer Rights Protection &ndash; Compliance &amp; Governance &ndash; in accordance with the policies and procedures and identified SLA.
  </li>
  <li>
   And any other assigned Tasks.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Minimum Qualifications
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Bachelor degree
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Minimum Experience:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Teller: 0-2 years of Relevant experience.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Job-Specific Knowledge &amp; Skills:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Preferred previous internship experience/ university activities.
  </li>
  <li>
   Very good command of MS Word &amp; MS Excel.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Personal Skills
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Self-motivation.
  </li>
  <li>
   Communication.
  </li>
 </ul>
</div>


QNB Group

<div>
 <strong>
  About QNB
  <br/>
  <br/>
 </strong>
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 <br/>
 <br/>
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 <br/>
 <br/>
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 <br/>
 <br/>
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 <br/>
 <br/>
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 <br/>
 <br/>
 <strong>
  Job Purpose Summary
  <br/>
  <br/>
 </strong>
 The incumbent is mainly responsible for providing various cash based services to customers over the counter in an efficient, courteous and error-free manner, and based on seniority to replace the Head Teller during his absence
 <br/>
 <br/>
 <strong>
  Essential Duties &amp; Responsibilities By Dimensions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Shareholder &amp; Financial:
  </li>
  <li>
   Carry out branch cash and other teller-related transactions in a timely and efficient manner to facilitate achievement of pre-approved branch targets.
  </li>
  <li>
   Implements KPI&rsquo;s and best practices for Senior Teller
  </li>
  <li>
   Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
  </li>
  <li>
   Act within the limits of the powers delegated to the incumbent.
  </li>
  <li>
   Customer (Internal &amp; External):
  </li>
  <li>
   Ensure customer satisfaction all times by providing cash services in the most expeditious manner.
  </li>
  <li>
   To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
  </li>
  <li>
   Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
  </li>
  <li>
   Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
  </li>
  <li>
   Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
  </li>
  <li>
   Internal (Processes, Products, Regulatory):
  </li>
  <li>
   Process transactions (cash, checks, remittance requests, credit card and loan payments etc) in compliance with the approved policies/ procedures and the applicable regulatory guidelines.
  </li>
  <li>
   Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
  </li>
  <li>
   Identify suitable opportunities to cross-sell products or services offered to customers.
  </li>
  <li>
   Authorize transactions within the range delegated to the incumbent.
  </li>
  <li>
   Forward all clearing items and remittance requests received from customers to the concerned department/ unit within Group Infrastructure for processing.
  </li>
  <li>
   Balance currency, coin, and checks in cash drawers and prepare the requisite report at the end of the day.
  </li>
  <li>
   Ensure all unresolved queries with respect to specific transactions and concerns are brought to the attention of the Officer in Charge.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education And Experience Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
  </li>
  <li>
   At least 2 years of relevant experience, preferably within a highly rated international bank.
  </li>
  <li>
   Well-informed of branch teller practices and regulations.
   <br/>
   <br/>
  </li>
 </ul>
 Note: you will be required to attach the following:
 <br/>
 <br/>
 <ul>
  <li>
   Resume/CV
  </li>
  <li>
   Passport
  </li>
  <li>
   QID
  </li>
  <li>
   Education Certificate
  </li>
  <li>
   Birth Certificate
  </li>
 </ul>
</div>


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