head teller

Utilities Employees Credit Union

<div><p><b>UTILITIES EMPLOYEES CREDIT UNION - STROUDSBURG LOCATION</b></p><p><b>
HEAD TELLER- HOURS: 7:45AM - 5PM M-F FULL TIME ON-SITE</b></p><p><b>
Position Summary</b></p><p>
Responsibilities include servicing the daily needs of our membership, providing information regarding member's accounts, credit union services and products. Serves our membership with care and accuracy in processing a variety of transactions in the lobby including cash transactions, receiving, and processing deposit transactions, processing loan payment transactions, disbursing checks and completing transfers between accounts. The Head Teller is also responsible for assisting in the training of new employees in the Teller position.
</p><p>The position requires proficiency in reading, writing, organization, and mathematical skills, along with demonstrated problem-solving and communication abilities. Candidates must possess strong attention to detail and customer service skills, as well as knowledge of Microsoft Office, particularly Word.
</p><p>Essential duties include addressing member inquiries, performing teller transactions, balancing ATMs, and overseeing teller performance. The role involves maintaining compliance with policies and regulations, preparing necessary reports, and assisting with safe deposit program management. A high school diploma and previous teller experience are required, with a minimum of two years in customer service. Familiarity with credit unions and financial services is also necessary. The candidate must maintain a professional demeanor and adhere to established operating procedures. Additionally, the role emphasizes a commitment to member service success and proactive engagement with members.</p><p>
Our Credit Union embraces a culture of empowerment, inclusion, and belonging by valuing the diverse qualities and contributions of employees and those we serve.
</p><p>Note: Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.</p></div>

Head Teller

United Community Bank

<div>Overview:
<div><b>
United Community</b> is seeking a <b>Head Teller</b> to join our team. As the Head Teller, you will utilize your strong attention to detail while being responsible for managing the daily operations of the teller line, ensuring that all transactions are processed accurately and efficiently. You will also be responsible for supervising and training tellers, as well as providing exceptional customer service to our clients. Your attention to detail and ability to multitask will be essential in this role</div><br>
<div></div>
What You&rsquo;ll Do:
<ul><li>Manage the daily operations of the teller line, including processing transactions and balancing the vault</li><li>
Supervise and train tellers to ensure that they are providing exceptional customer service and following all policies and procedures</li><li>
Assist customers with account inquiries, deposits, withdrawals, and other transactions</li><li>
Identify opportunities to cross-sell bank products and services to customers</li><li>
Ensure that all teller transactions are processed accurately and efficiently</li></ul><br>
<div></div>
Requirements For Success:
<ul><li>3+ years of previous banking experience in teller related function, including formal teller training</li><li>
Strong attention to detail and ability to multitask</li><li>
Excellent verbal and written interpersonal communication skills</li></ul>
Conditions of Employment:
<ul><li>Must be able to pass a criminal background &amp; credit check</li><li>
This is a full-time, non-remote position</li></ul><div><b>
FLSA Status:</b></div><ul><li>
Non-exempt</li></ul><div><b>
Ready to take your career to the next level? Apply now and become a vital part of our team!</b></div><div></div><div><br>
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.</div><div></div><div><br>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div>
Pay Range: USD $18.00 - USD $25.00 /Hr.</div>

OceanFirst Bank

<div><p>OceanFirst Bank is seeking a new Head Teller at our Cape May Court House, NJ branch! Upon hire, all retail staff will participate in a 2-week personalized and interactive training experience.</p>
<p>
At OceanFirst Bank, each one of our employees plays an important role in fulfilling the mission and taking responsibility to execute daily tasks in alignment with our core values. Together we foster an environment of respect, and professionalism that makes OceanFirst a great place to work and do business.</p>
<p>
Great benefits include: professional growth opportunities, employee perks &amp; discount programs, tuition assistance program, incentive compensation program, company holidays and paid time off, use of the on-site fitness facilities at Red Bank and Toms River headquarter offices, and more! Apply today to #BecomeOceanFirst and make an impact in the local community!</p>
<div>
</div><div><b>About the Role</b><br>
Provides extraordinary customer care to internal and external customers. Oversees the daily operation of the teller area. In the absence of both the Branch Manager and/or Branch Supervisor, directs other branch personnel.</div>
<div></div><div><b>What You Will Do</b></div>
<ul><li>Provides operational supervision and scheduling of teller staff. Ensure adequate lobby and drive-up coverage.</li></ul>
<ul><li>Provides ongoing product training; assists with enhancing teller cross-selling and follow-up techniques.</li></ul>
<ul><li>Meet and exceed sales and referral goals annually.</li></ul>
<ul><li>Knowledgeable in all relevant policies and procedures, especially BSA and those regarding cash handling.</li></ul>
<ul><li>Manages the sales effort of the tellers.</li></ul>
<ul><li>Identifies and refers potential investment clients to the appropriate source.</li></ul>
<ul><li>Ensures adequacy of branch cash and orders accordingly.</li></ul>
<ul><li>Maintains control and balancing of personal cash drawer.</li></ul>
<ul><li>Reconciles branch ATM daily.</li></ul>
<ul><li>Performs monthly cash counts on each teller, branch cash vault.</li></ul>
<ul><li>Monitors branch video surveillance equipment.</li></ul>
<ul><li>Oversees Branch Personal Teller Machine proof and control, if applicable.</li></ul>
<ul><li>Researches and processes credit and debit advises received from correspondent Bank.</li></ul>
<ul><li>Maintains appropriate control and levels of the Branch Money Order and Teller Check inventory.</li></ul>
<ul><li>Services as Branch Supervisor if designated by management.</li></ul>
<ul><li>Participates in outbound calling efforts and is proficient in the migration of customers to the Bank's digital channels.</li></ul>
<ul><li>Partners with Branch Manager and/or Branch Supervisor to complete end of day tasks and responsibilities.</li></ul>
<ul><li>Ensures compliance with all regulations governing the banking industry, as well as employment and labor laws, agency guidelines and organization policies.</li></ul>
<ul><li>Manages the compliance requirements for the Retail Branch to ensure files are maintained in accordance with regulations.</li></ul>
<ul><li>Ensures that all staff members meet compliance and disclosure requirements and are cross trained in all.</li></ul>
Requirements:
<div><b>What We Expect of You</b></div>
<ul><li>Excellent sales, service, interpersonal and communication skills, with the ability to focus on customer needs promptly in a courteous and professional manner.</li>
<li>Working knowledge of bank products and services, or ability to be trained and quickly learn the products and services.</li>
<li>Strong basic math ability.</li>
<li>Must be detail oriented and highly accurate with the ability to multi-task.</li>
<li>Computer literacy, basic data entry skills, general knowledge of standard office equipment (e.g. adding machines, calculators, PC) and ATM/ITM's required.</li>
<li>Must be able to work flexible schedules in accordance with the needs of the branch.</li>
</ul><div><b>Your Qualifications</b></div>
<ul><li>High School Diploma, or the equivalent required.</li>
<li>Three years of prior teller experience and one year of supervisory experience.<br>
Internal and External Contacts</li>
<li>Daily contact with customers and department staff; recurrent divisional and inter-divisional contact.</li>
<li>Occasional contact with equipment vendors.</li>
</ul><div><b>Working Conditions/Physical Requirements</b></div>
<div>Remain in a stationary position for extended periods of time. Ability to communicate in order to exchange information with individual customers. Ability to travel throughout the company footprint if required. Ability to navigate throughout the branch to facilitate customer requests and meet operational standards. Ability to operate a computer, phone and operationally essential equipment as required. Ability to handle money and position self to transport coin bags and boxes.</div></div>

Carolinas Telco Federal Credit Union

<p></p><div><div><div><b>POSITION DESCRIPTION:</b></div><div><b>
HEAD TELLER</b></div><div></div><div><br>
Department<b>: </b><b>BRANCH OPERATIONS</b></div><div>
Classification: Non-Exempt</div><div>
Reports to: Branch Manager</div><p></p><p><b><br>
GENERAL DESCRIPTION:</b></p><div></div><p><br>
Responsible for implementing Carolinas Telco FCU existing policies, procedures, and systems involving teller operations and member service functions. Coordinates, directs, and assigns work. Answers Tellers' questions, resolves more complex problems, and oversees balancing. Responsible for smooth flow of Teller lines, adequate coverage, and general training and supervision of Tellers. Oversees the provision of a full range of services (including phone and mail) to members and prospective members. Ensures members are promptly and professionally served. Acts as a Member Service Representative as needed and actively cross-sells company services.</p><p></p><p><b><br>
ESSENTIAL FUNCTIONS:</b></p><div>
Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed, and are subject to change:</div><br>
<p></p><ul><li>
Ensures all Teller functions are correctly performed and are in accordance with established policies and standards. Ensures all security procedures are followed. Ensures all outgoing/incoming mail is distributed as required.</li><li>
Responsible for the completion of teller cash drawer audits quarterly and monthly.</li><li>
Answers Teller questions, solves problems, and assists with complex transactions and sensitive member relations problems. Explains policies and procedures to members. Makes exceptions for Teller transactions (within limits of authority) pertaining to cashing and/or accepting checks or drafts.</li></ul></div><div><ul><li>
Investigates Teller out-of-balance conditions and institutes corrective procedures. Assists in finding balancing errors. Ensures each Teller balances twice each day and all monies are secured in accordance with established procedures.</li><li>
Performs Teller paying and receiving functions as required. Receives deposits and loan payments.</li><li>
Maintains an inventory of all negotiable items for use in the Teller area.</li><li>
Ensures the organizations core values are applied during communication with members and employees and are executed through daily functional processes. Make a strong commitment to enhance the organizational culture.</li><li>
Balances vault, daily. Perform monthly security/alarm tests and any additional audits required while maintaining require retention. Alerting appropriate departments of any discrepancy&rsquo;s or issues when conducting audits.
</li><li>Monitors, cash orders, shipments, and balances cash in and out of the vault.</li><li>
Branches with ATMs should Balance daily.</li><li>
Log items left and/or to be picked up in the branch.</li><li>
Complies with all federal, state, and organizational policies, procedures, and processes, including (but not limited to) the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).</li><li>
Adheres to the Credit Union's core values in carrying out Carolinas Telco&rsquo;s mission and vision.</li><li>
Assumes responsibility for ensuring and effectively performing member service functions.</li><li>
Ensures member service functions are performed in accordance with established policies and standards.</li><li>
Resolves members&rsquo; requests, problems, and questions promptly</li><li>
Presents and explains credit union services and products to members and assists in meeting their financial needs. Back-up to manager on closing accounts. Orders checks for members' accounts.
</li><li>Answers questions and solves problems for members by listening to problems, collecting data, securing answers, and reporting results to the inquiring party.</li><li>
Receives and directs members and telephone calls. Responds to inquiries and questions if possible or directs them as necessary. Records and relays messages.</li><li>
Performs file maintenance and account changes as needed.</li><li>
Keeps members informed of credit union services and policies, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services.</li><li>
Maintains and projects the credit union&rsquo;s professional reputation. Maintains privacy of member account information.</li><li>
Actively cross-sells products and services and meets/exceeds monthly goals. While coaching the other Tellers on potential opportunities to help branch meet Teller goals.</li></ul></div><div><ul><li>
Effectively supervises area personnel, ensuring optimal performance.</li><li>
Provides leadership to personnel through effective objective setting, delegation, and communication.</li><li>
Ensures personnel are well-trained, effective, and optimally used. Provides instruction regarding policy, procedure, and service and product offerings. Assists new employees.</li><li>
Tracks individual employee progress and assists with performance appraisals as required. Provides support and suggestions for employee improvement.</li><li>
Assists and supports personnel as needed. Some travel may be expected to support other branches.</li><li>
Assumes responsibility for establishing and maintaining effective communication and coordination with branch and area personnel and with management.</li><li>
Keeps management informed of area activities and of any significant problems. Provides suggestions for improved service.</li><li>
Completes required reports and related documents promptly and accurately</li><li>
Attends meetings as required.</li><li>
Ensures work areas and equipment are clean and well-maintained.</li><li>
Performs procedures for opening and closing of operations, including vault, alarm, and door duties.</li><li>
Performs related clerical functions as required.</li><li>
Additional tasks and duties assigned</li></ul><p></p><p><b><br>
PERFORMANCE MEASUREMENTS</b></p><ul><li>
Carolinas Telco FCU Teller functions are efficiently, accurately, and effectively performed in accordance with established policies and standards.</li><li>
Security procedures are understood and adhered to by all Tellers.</li><li>
Monies are balanced and any discrepancies promptly resolved.</li></ul></div><div><ul><li>
Tellers are appropriately directed, assisted, and supported.</li><li>
Good business relations exist with members. Members' problems or questions are courteously and promptly resolved. By meeting/exceeding survey results.</li><li>
Cross-sells new products/services to members and looks for additional opportunities to support branch meet overall monthly goals.</li><li>
Good working relationships and coordination exist with area personnel and with management. Management is appropriately informed of area activities.</li><li>
Required reports and records are accurate, complete, and timely.</li><li>
The credit union&rsquo;s professional reputation is maintained and conveyed.</li><li>
Transaction levels, balancing, errors, etc. are in line with the credit union standards.</li><li>
Exhibits ongoing commitment to the enactment of organizational core values.</li></ul><p></p><p><b><br>
QUALIFICATIONS</b></p><ul><li>
Business degree or Two to Three Years of equivalent experience.</li><li>
Strongly preferred bilingual(Spanish/English)</li><li>
A thorough knowledge of Teller operations and procedures.</li><li>
Basic understanding of Company operations, including opening and closing accounts, loans, IRA, and certificate procedures.</li><li>
Knowledge of basic accounting.</li><li>
Ability to excel in a Sales and Service Team environment</li><li>
Excellent communication and leadership skills. Training abilities.</li><li>
Professional appearance, dress, and attitude.</li></ul></div><div><ul><li>
Motivated self-starter with strong customer service skills.</li></ul><p></p><p><b><br>
DISCLAIMER AND ACKNOWLEDGEMENT</b></p><div>
Position descriptions possess the essential functions and basic duties of the role. Peripheral tasks may have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements contained above be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.</div><div></div><div><br>
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. Position descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law. Equal Opportunity Employer: M/F/Disability/Veteran.</div><div></div><div><br>
I have received a copy of the above position description and understand the role&rsquo;s expectations for performance. I understand that should I have questions or need additional directions, it is my responsibility to seek clarification and/or assistance from my direct supervisor.</div></div></div><p></p>

HEAD TELLER

First Federal Savings Bank

<p><b>First Federal Savings Bank has a great opportunity for a full time Head Teller/CSR in Warsaw, IN.</b></p><p>The Head Teller/CSR is responsible for overseeing teller activities, teller scheduling, maintaining records of vault and teller station cash balances, and overseeing currency accounts. Responsible for setting up and opening new deposit accounts and assisting customers with questions related to these accounts</p><p><b>Responsibilities</b></p><ul><li>Performs normal teller duties on as needed basis.</li></ul><ul><li>Provides on-the-job training for tellers on an as-needed basis.</li></ul><ul><li>Monitors tellers to ensure compliance with financial institution procedures and policies.</li></ul><ul><li>Issues written and oral instructions on teller operations as necessary.</li></ul><ul><li>Assists tellers in locating cash discrepancies, manages unusual window transactions, and answers difficult customer questions.</li></ul><ul><li>Receives loan payments, inspects negotiable instruments and cash offered for payment, and enters payments received into financial institution computer records.</li></ul><ul><li>Performs a variety of customer service transactions, such as account holds, stop payment orders, direct deposits and check confirmation.</li></ul><ul><li>Ensures all teller stations are adequately stocked and ready for subsequent shifts at changeover or closing.</li></ul><ul><li>May conduct performance evaluations for tellers and resolve grievances.</li></ul><ul><li>Maintains money shipment vault cash and accepts cash from teller operations personnel.</li></ul><ul><li>Performs all new deposit account procedures as needed for customers</li></ul><ul><li>Sets up and opens new deposit accounts and assists customers with questions related to these accounts.</li></ul><ul><li>Cross-markets financial institutions products and services as appropriate.</li></ul><ul><li>Must effectively adhere to BSA policies and procedures</li></ul><ul><li>Other duties as needed.</li></ul><p><b>Requirements</b></p><ul><li>High School diploma or equivalent; Associate degree in business, finance or related field preferred.</li></ul><ul><li>Previous Teller experience required</li></ul><ul><li>Good interpersonal and supervisory skills, as well as good standard office equipment skills.</li></ul><ul><li>Good understanding of First Federal Savings Bank products and services.</li></ul><p>Job Type: Full-time</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Head Teller/CSR

America's First Federal Credit Union

<div><p><b>Grade Level: H08</b></p>
<p><b>
Reports to: Courtney West</b></p>
<p><b>
Role:
</b><br>
<b>Has joint responsibility with the Branch Manager to provide quality service to the membership through the efficient operation of the front-line. Directly responsible for the supervision of daily teller activities, vault transactions and the audit/security functions of the front-line area.</b></p>
<div>
<div><div><div><p><b>Essential Functions &amp; Responsibilities:</b></p></div></div><br>
<div>
<div><div><div><div><div><div><div><div><div><ul><li>Assists tellers with daily activities such as check approval, adding checks, locating errors and resolving member related questions.</li></ul><br>
</div>
</div><br>
</div></div></div></div><br>
<div><div><div><div><div><div><ul><li>Manages vault cash. Orders daily cash requirement.</li></ul><br>
</div>
</div><br>
</div></div></div></div><br>
<div><div><div><div><div><div><ul><li>Responsible for maintaining and monitoring branch equipment including ATM activity and cash dispenser(s).</li></ul><br>
</div>
</div><br>
</div></div></div></div><br>
<div><div><div><div><div><div><ul><li>Responsible for maintaining and controlling consignment items.</li></ul><br>
</div>
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</div></div></div></div><br>
<div><div><div><div><div><div><ul><li>Responsible for the daily branch balancing.</li></ul><br>
</div>
</div><br>
</div></div></div></div><br>
<div><div><div><div><div><div><ul><li>Completes reports, coordinates audits, and provides other required documentation on a timely basis.</li></ul><br>
</div>
</div><br>
</div></div></div></div><br>
<div><div><div><div><div><div><ul><li>Evaluates, documents, and provides on-going feedback to tellers to improve work performance. Provides feedback to the manager regarding disciplinary issues, including balancing, attendance, and/or overall work performance.</li></ul><br>
</div>
</div><br>
</div></div></div></div><br>
<div><div><div><div><div><div><ul><li>Responsible for the development of positive working relationships within the branch in order to provide quality service to the membership.</li></ul><br>
</div>
</div><br>
</div></div></div></div><br>
<div><div><div><div><div><div><ul><li>Attends Head Teller meetings as scheduled and relays information to the branch manager and fellow employees as needed.</li></ul><br>
</div>
</div><br>
</div></div></div></div><br>
<div><div><div><div><div><div><ul><li>May maintain a teller window to accommodate member traffic.</li></ul><br>
</div>
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<div><div><div><div><div><div><ul><li>Performs all other job related duties as assigned.</li></ul></div><br>
</div><br>
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<div><div><p><b>Performance Measurements:</b></p></div></div><div><br>
<div>
<div><div><div><div><div><div><div><div><p>1.</p></div><div><br>
<p>
Maintain a cohesive, highly trained, motivated staff sufficient to meet daily demands.</p></div></div></div><br>
</div>
</div></div><br>
<div><div><div><div><div><div><p>2.</p></div><div><br>
<p>
Ensure that all tellers are providing friendly, professional, personal service to all members. Must maintain an average Quality Loop score of 6.7 or higher.</p></div></div></div><br>
</div>
</div></div><br>
<div><div><div><div><div><div><p>3.</p></div><div><br>
<p>
Promote a sales culture within the branch by example. Coach and develop employees to identify cross sales opportunities.</p></div></div></div><br>
</div>
</div></div><br>
<div><div><div><div><div><div><p>4.</p></div><div><br>
<p>
Maintain high branch audit scores with limited audit exceptions.</p></div></div></div><br>
</div>
</div></div><br>
<div><div><div><div><div><div><p>5.</p></div><div><br>
<p>
Keep management informed regarding key operating issues affecting the branch.</p></div></div></div><br>
</div>
</div></div><br>
</div></div></div></div><br>
<div><div><p><b>Knowledge and Skills:</b></p></div></div><div><br>
<div>
<div><div><div><div><p>Experience</p></div><div><br>
<p>
One year cumulative teller experience</p></div></div></div><br>
</div>
</div></div><br>
<div><div><div><div><div><div><p>Education</p></div><div><br>
<p>
A high school education or GED.</p></div></div></div><br>
</div>
</div></div><br>
<div><div><div><div><div><div><p>Interpersonal Skills</p></div><div><br>
<p>
Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.</p></div></div></div><br>
</div>
</div></div><br>
<div><div><div><div><div><div><p>Other Skills</p></div><div><br>
<p>
Must be satisfactorily performing all teller functions. Must have excellent communication skills and the ability to supervise. Must demonstrate excellent judgement in order to evaluate accounts and situations for approval. Must be organized and have the ability to move quickly from one priority to another. Must be familiar with all services of the credit union in order to make appropriate referrals. 10-key calculator and computer keyboard skills required; must be accurate with numbers and names.</p></div></div></div><br>
</div>
</div></div><br>
<div><div><div><div><div><div><p>Physical Requirements</p></div><div><br>
<p>
Light lifting required</p></div></div></div></div></div></div></div></div></div><p></p>

Head Teller - Roebuck

Trustco Bank

<div><div><b>Head Teller</b><br>
<b>Reports to:</b> Branch Manager<br>
<b>Salary:</b> NE14 ($19 - $22/hour)<br>
<b>FLSA Status:</b> Non-Exempt | <b>Supervisory Role:</b> Yes</div><p><b>
Why Join Us?</b></p><p>
At Trustco Bank, we&rsquo;re committed to fostering a supportive and inclusive workplace where our employees can grow their careers. We believe that our people are our greatest asset and consider our employees as family. We value each team member&rsquo;s contribution and offer a supportive, collaborative work environment. In this role, you&rsquo;ll have the opportunity to lead a talented team, make a positive impact in our community, and be rewarded for your success.</p><p>
We believe that investing in our employees means investing in the future of our company. As a valued team member, you will be eligible for a generous compensation and benefits package that includes: medical, dental and vision insurance, a health savings account with an annual employer contribution, a 401(k)-retirement plan with generous employer match, paid time off plus 11 paid federal holidays, training and professional development programs, tuition reimbursement, reduced fees and rates on certain loan products, and much more!</p><p><b>
About the Head Teller Role</b></p><div>
The Head Teller provides exceptional customer service while accurately and efficiently completing customer transactions. This role ensures adherence to all bank operational, security, compliance, and privacy policies, maintaining the highest standards of confidentiality. The Head Teller oversees daily teller operations, supervises teller staff, and ensures that branch cash handling procedures are followed.</div><div></div><p><b><br>
Key Responsibilities</b></p><div><ul><li>
Deliver Outstanding Customer Service: Create a warm, professional, and efficient environment where every customer feels valued. Proactively understand their needs and confidently recommend Trustco Bank products that support their goals.</li><li>
Leadership &amp; Team Growth: Supervise, mentor, and coach tellers to ensure accuracy, efficiency, and exceptional service. Uphold strict compliance with all policies, acting as a role model. Oversee daily cash balancing and maintain detailed audit logs for accuracy. Manage cash shipments, including ordering, verifying, and distributing funds as needed.</li><li>
Transaction Handling: Process a variety of customer transactions&mdash;deposits, withdrawals, loan payments, check cashing&mdash;with precision. Handle verification, money orders, bank checks, and receipts efficiently. Manage credit card payments, safe deposit access, ATM maintenance, and night deposits smoothly.</li><li>
Reporting &amp; Compliance: Prepare and submit detailed reports accurately and on time. Keep thorough transaction records in line with audit standards and regulations.</li></ul></div><p><i>
This job description is not exhaustive; duties and responsibilities may change at any time with or without notice.</i></p><p><b>
Qualifications</b></p><p><b>
Required</b></p><ul><li>
High school diploma or equivalent.</li><li>
Supervisory experience.</li><li>
Strong customer service and cash-handling experience.</li><li>
Excellent verbal communication and interpersonal skills in person, by phone, and via email.</li><li>
Fluent in English; bilingual a plus</li></ul><div><ul><li>
Access to reliable transportation</li><li>
Strong organizational skills with the ability to manage multiple priorities.</li><li>
Ability to work effectively in a collaborative team environment.</li><li>
Willingness to participate in ongoing training and development.</li><li>
Ability to lift 10&ndash;20 lbs., stand for extended periods.</li></ul></div><p><b>
Preferred</b></p><ul><li>
Bachelor&rsquo;s degree.</li><li>
Previous banking or financial services experience.</li></ul><p><b>
Schedule</b></p><p>
Full-time position with hours aligned to branch operations:</p><ul><li><b>
Mon&ndash;Wed:</b> 8:30 AM &ndash; 5:00 PM</li><li><b>
Thu&ndash;Fri:</b> 8:30 AM &ndash; 6:00 PM</li><li><b>
Sat:</b> 8:30 AM &ndash; 1:00 PM (rotating schedule)</li><li><b>
Sun:</b> Closed</li></ul><p>
Employees may need to remain 15&ndash;30 minutes after closing. Occasional travel for training, meetings, or branch support.</p><p><b>
Equal Employment Opportunity Statement:</b></p><p><br>
Trustco Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status. This includes, but is not limited to, the following:</p><ul><li>Hiring, placement, upgrading, transfer, demotion or promotion</li><li>Recruitment, advertising or solicitation for employment</li><li>Treatment during employment</li><li>Rates of pay or other forms of compensation</li><li>Selection for training, including apprenticeship</li><li>Layoff or termination</li></ul><div></div><div><br>
It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.</div></div>

Head Teller - Cobleskill, NY

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