help desk analyst

technology&

<div>
 
 
 IT Help Desk Analyst (Onsite)
 
 
 
 
 
 
 
 Location:
 
 Broadway, Manhattan, New York
 
 
 
 Employment Type:
 
 Contract (Full Time)
 
 
 
 Hourly Rate:
 
 $18 - $20 per hour
 
 
 (All inclusive)
 
 
 
 Start Date:
 
 ASAP
 
 
 
 Positions Available:
 
 Multiple
 
 
 
 Client Industry:
 
 IT Service Management
 
 
 
 
 
 
 Position Summary
 
 
 
 Technology&amp; is hiring
 
 IT Helpdesk Analysts
 
 to assist a large multinational client by providing customer support through phone, email, and chat. This role focuses on helping customers with service inquiries, providing information, and ensuring a positive customer experience.
 
 
 
 
 
 Onsite paid training will be provided.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Respond professionally to customer inquiries via phone, email, or chat.
 </li>
 <li>
 Provide Tier 1 help desk support for IT systems or operational services.
 </li>
 <li>
 Assist students, staff, parents, or other stakeholders with inquiries and service requests.
 </li>
 <li>
 Log and track incidents, service requests, and inquiries using CRM and ITSM.
 </li>
 <li>
 Research solutions using knowledge bases, workflows, and predefined scripts.
 </li>
 <li>
 Diagnose issues and provide initial troubleshooting or guidance to resolve problems.
 </li>
 <li>
 Escalate complex or priority issues to Team Leads or appropriate Tier 2/3/4 support.
 </li>
 <li>
 Maintain accurate records of interactions, resolutions, and actions taken.
 </li>
 <li>
 Follow quality standards, service level expectations, and operational procedures.
 </li>
 </ul>
 
 
 
 
 
 Candidate Profile
 
 
 <ul>
 <li>
 Excellent communication skills with strong customer service orientation.
 </li>
 <li>
 Ability to remain calm, patient, and professional when handling customer inquiries.
 </li>
 <li>
 Strong listening skills with an empathetic and positive communication style.
 </li>
 <li>
 Detail‑oriented with strong organizational and time‑management skills.
 </li>
 <li>
 Proficiency in Microsoft Office tools including Word, Excel, and PowerPoint.
 </li>
 </ul>
 
 
 
 
 
 Preferred Attributes
 
 
 <ul>
 <li>
 Prior experience in IT support or customer service.
 </li>
 <li>
 Experience with CRM/ITSM tools.
 </li>
 <li>
 Call Center experience and managing tickets, preferably in the public services.
 </li>
 </ul>
 
 
 
 
 
 Equal Opportunity
 
 
 
 Technology&amp; is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, disability, national origin, or any other legally protected status. We are committed to creating a diverse and inclusive workplace.
 
</div>

Help Desk Analyst

Fragomen

<div>Job Description
About the Role:
Our Fragomen WorkRight team has an opportunity for a I-9 Help Desk Analyst, the role enables you to grow and leverage your knowledge of I-9 Employment Eligibility, E-Verify, and the firm&rsquo;s proprietary electronic I-9 SaaS system as well learn various Client Relationship Management and Knowledge Management systems. You will also interact professionally with our clients from various industry sectors across the country, by working either onsite or remotely as part of our firm&rsquo;s dedicated help desk.
Fragomen&rsquo;s I-9 Service Center is the first and preeminent I-9 SaaS and fully managed solution in the industry. Our product is continuously updated and optimized to be flexible and allow clients to automate, streamline, and improve the compliance of their I-9 programs.
How will you make a difference as a I-9 Help Desk Analyst at Fragomen?
<ul><li>Provide prompt and accurate client support for inquiries, access, and usage guidance through email, phone, or live chat; address E-Verify, routing, designate agent requests, and escalate legal or complex inquiries as needed
</li><li>Leverage your knowledge of the I-9 and E-Verify employment eligibility process and being able to relay that information to clients
</li><li>Learn various Software as a Service (SaaS) products that are utilized by the firm and our clients
</li><li>Complete daily intake and report review for various clients, as well as complete follow-ups and escalations; complete contract monitor tasks; support team members in related tasks
</li><li>Perform alternative procedure verifications via webcam; monitor and follow up on Sections 1 and 2, reverification, and receipt processes; ensure accuracy and compliance in intake, correction, and missing/rejected document cases
</li><li>Manage E-Verify submissions, resolve compliance issues, and ensure program adherence with follow-up actions
</li><li>Demonstrate good judgement and attention to detail when processing and auditing the forms I-9, supporting documents, and E-Verify
</li><li>Participate in assigned ad hoc projects
</li><li>Understand how to securely handle Personally Identifiable Information (PII)
</li><li>Participate in UAT for upcoming system updates and releases.
</li><li>Prioritize, escalate, and resolve matters in a prompt manner
</li><li>Appraise and troubleshoot technical issues with our development team
</li><li>Listen, apply good customer service, and multitask
</li><li>Work cohesively, independently and with good time management skills.
 </li></ul>Leverage your valuable skills and experience to make an impact at Fragomen:
<ul><li>Have a bachelor&rsquo;s degree
</li><li>1-2 years of I-9 Help Desk / Service Desk or volume processing experience required
</li><li>Show meticulous attention to detail
</li><li>Demonstrate basic problem-solving skills, good judgement, and overall tech savvy
</li><li>Have a basic level of knowledge of Microsoft Office Suite, Google Suite
</li><li>Ability to adapt to various Knowledge Management Systems (KMS)
</li><li>Ability to execute and complete time sensitive tasks without supervision
</li><li>Ability to work in a high volume and in a fast-paced environment
</li><li>Ability to manage confidential and sensitive information
</li></ul>Benefits:
At Fragomen, we know that great people make a great organization. We value our people and offer employees a broad range of benefits which includes:
<ul><li>22 PTO days + Federal holidays
</li><li>Medical, Dental, and Vision plans + FSA &amp; HSA Plans
</li><li>401K plan, with company matching
</li></ul>Learn More About Fragomen:
Please take time to read About Us , explore the Meaningful and Impactful Work we do for our clients, and review the standard Benefits we offer. You can find all the material to the right of this page.
All offers and/or employment contracts are contingent upon the successful completion of the Firm&rsquo;s pre-employment screening process. This process may include verifying the candidate&rsquo;s identity, confirming legal authorization to work in the offered position&rsquo;s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.</div>

I-9 Help Desk Analyst

Frauenshuh Hospitality

<div><div>NOTE: THIS IS A FULL-TIME POSITION AND WILL BE FULLY ON-SITE AT OUR OFFICE IN FRANKLIN, TN.

Position Summary: The IT Helpdesk Analyst I provide support to the business in a dual role. One role, approximately 90% of the time, is to provide on-demand IT technical assistance for multiple systems and hardware while being customer-oriented to ensure customer success. The other role is to support the business by taking calls on behalf of the Restaurant Advocacy team to support the business from employees who encounter issues at the store level and provide support to escalate or resolve those issues quickly. This position is required to be 100% in office. This position additionally requires on-call on a rotating, regular basis.
</div>
<div>Communication and teamwork will be at the center of the role. The Restaurant Advocate and IT Helpdesk teams deal with anxious people who may have critical issues that need to be resolved immediately. The incumbent will have to answer and coordinate email and phone calls in our ticketing system, be an active listener and be able to respond and serve people&rsquo;s needs. The key to success in this position is to be polite, have empathy, and focus on the information that will help resolve the team&rsquo;s problems.
</div>
<div>The IT Helpdesk Analyst I is to be the voice of reason and trust as you walk internal customers through troubleshooting to quickly resolve their technical challenges. Provide superior customer service, even during times when the solution timing does not align with the desired timing from the customer. As a Restaurant Advocate Representative, escalation of issues to Subject Matter Experts (SMEs) is crucial to ensure business continuity.

Essential Functions: 
IT Helpdesk Representative (90%):
<ul><li>Provides Level 1 basic IT assistance in resolving IT issues and documents the issue in the service desk ticket.
</li><li>Effectively identifies service desk issues and resolves or escalates problems appropriately.
</li><li>Ensures high level of end user satisfaction via superior customer service and verification of issue resolution.
</li><li>Documents incidents and incident resolution in service desk software tickets accurately and thoroughly.
</li><li>Supports the Service desk tools, processes, and vendor relationships as appropriate.
</li><li>Prioritizes work efforts and communicates with business units and end-users.
</li><li>Understands and can troubleshoot hardware and software issues real time to resolve issues related to end user IT equipment and resources.
</li><li>Configures, repairs, &amp; maintains hardware for stores or office users and ships the equipment as necessary.
</li><li>Provides shipping and tracking assistance for all IT equipment.
</li><li>Utilizes basic hand tools to fix hardware or equipment.
</li><li>Helps the team keep workstations and office area clean and organized.
</li><li>Assists with various projects, including with outside departmental members.
</li><li>Participates in the on-call, afterhours schedule to aid stores and office users outside normal business hours.
</li><li>Participates in inventory tracking, counting, and organization.
</li><li>Remotely assists IT Field Services Technicians completing on-site troubleshooting.</li>
</ul><div><div>Restaurant Advocate Representative (10%):</div>
</div><ul><li>Evaluate what are critical issues needed to keep store running.
</li><li>Answer main phone line for Restaurant Advocate to create critical/urgent tickets.
</li><li>Provide timelines for resolution, communicating to all parties involved throughout lifecycle.
</li><li>Coordinated outside Vendor services performed, follow up.
</li><li>Coordinate areas of expertise with appropriate Subject Matter Experts to resolve issues. These departments include, but are not limited to:
</li><li>Store Operations &ndash; store supply, general maintenance/upkeep (trash, landscaping, snow removal, hood service, Uniform Orders, cake supplies, Food Vendor issues, Management of TUAU submissions and response, DQ cakes.com
</li><li>Financial Data and Reporting - SPLH sales forecasting, Par Levels, Power BI scorecard reporting, Deposit issues, Bank concerns, Ceridian clock-in issues, Data Central inventory issues (critical counts, EOM inventory)
</li><li>Marketing - POP, signage (building, reader boards, highway signs, coupons, PLU #&rsquo;s, Fundraising
</li><li>Human Resources- payroll questions, Ceridian questions, Benefits inquiries, Employee injuries and work comp claims, employee relations</li>
</ul><div><div>Qualifications:</div>
</div><ul><li>Proven experience as a help desk technician or other customer support role.</li>
<li>A minimum of 3 years working in a help desk environment.</li>
<li>Tech savvy with working knowledge of office automation production, databases, and remote control.
</li><li>Good understanding of computer systems, mobile devices, and other tech products.
</li><li>Ability to diagnose and resolve basic technical issues.
</li><li>AA/AS in IT or Computer Science or relevant field experience.
</li><li>CompTIA A+, Net+, Security+, and other similar certifications are a plus, but not required.
</li><li>Must have excellent customer service, communication, and employee relations skills and be detail oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast-paced environment.</li>
</ul>
Competencies:
<ul>
<li>Customer Service</li>
<li>Communication Skills
</li><li>Ability to learn quickly
</li><li>Troubleshooting/problem-solving skills
</li><li>Ability to work well under pressure
</li><li>Adaptability
</li><li>Teamwork skills</li>
</ul>
</div>Frauenshuh Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We encourage applicants of all ages and experience, as we do not discriminate on the basis of an applicant's age. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please be advised that operation positions may involve exposure to various work hazards, including but not limited to extreme temperatures (both high heat and cold environments depending on seasonal and job assignment) and allergens (such as peanuts, dairy, soy, and other food-related allergens). Candidates should consider these factors when applying and be prepared to take necessary precautions to ensure their safety and comfort. We are committed to providing a safe work environment and will supply appropriate protective gear and training to manage these conditions. Reasonable accommodations will be provided for qualified individuals with disabilities to perform the essential functions of the job.

 E-Verify Notice - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire</div>

IT Help Desk Analyst

Skytron

<div>Join a team committed to advancing patient outcomes through adaptable healthcare solutions.
Skytron isn't just a place to work - it's a place to grow, collaborate, and help improve healthcare outcomes. As a family-owned company, we believe in supporting our people, driving innovation, and creating solutions that truly make a difference.
What We Offer<ul><li>
Comprehensive benefits package, starting day one</li><li>
Annual pool bonus</li><li>
Paid vacation, personal days, and holidays</li><li>
401(k) and profit sharing</li><li>
Tuition reimbursement program</li><li>
Onsite gym</li><li>
Family-owned and operated work environment</li></ul>
What You'll Do
<ul><li>Provide exceptional Windows-based level 1-2 software, hardware, and network support</li><li>
Format PCs and Laptops for lifecycle use</li><li>
Restructure systems and user data migration</li><li>
Configure older systems for training / decommission</li><li>
Administer and control printing volume and fleet of PRESS / MFPS, order supplies and handle service calls</li><li>
Provide support on all warehouse equipment and processes, including: label printers, scanners and UPS / FedEx terminal computers</li><li>
Physical setup of computer system for users and office worksations
</li><li>Document user requests and solutions in helpdesk software</li><li>
One-on-one end-user training, as needed
</li><li>Assist the Information Services manager with special projects, as assigned
</li><li>Additional related duties, as assigned
</li></ul>What You'll Bring
We are looking for a customer-focused individual with the ability to clearly communicate technical solutions in a user-friendly, professional manner. The ideal candidate will:
<ul><li>Capably handle required administrative functions</li><li>
Devise workable solutions</li><li>
Demonstrate a desire to assist others, promoting positive behavior to internal and external customers</li><li>
Be internally motivated and work well with minimal supervision</li><li>
Listen to others, expressing ideas, both orally and in writing
</li><li>Possess a strong attention to detail and excellent documentation practices</li></ul>
Qualifications<ul><li>
Associate's degree in related field and / or 1 &ndash; 3 years of work-related experience</li><li>
Experience configuring and administering multiple software packages and server tools, including: Windows OS, VMware, vSphere and Cisco networking tools</li><li>
Basic knowledge of Microsoft Office, Adobe Creative Cloud and Nitro Pro</li><li>
Dell laptop certification, preferred</li></ul>
If you need assistance with the application process or would like to request a paper application, please contact Skytron's Human Resources Department at 800.759.8766.
We are proud to be an equal opportunity employer. Skytron welcomes applicants of all backgrounds and hires based on skills, experience, and qualifications. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any other protected characteristic under the law.</div>

JSR Tech Consulting

<div>
 
 
 Contract to hire position with a major financial firm. Onsite 5 days per week in Dallas.
 
 
 
 
 
 
 This role is to provide on site (5 days/wk) Desktop Support (e.g., Windows, O365, mobile, peripherals, laptops) for employees and contractors. Dallas is the primary work location. In addition to applied technical expertise and experience, you will bring excellent problem solving, communication and teamwork skills, along with agile ways of working, strong business insight, an inclusive leadership attitude and a continuous focus on learning.
 
 
 
 
 
 
 
 Here is What You Can Expect on a Typical Day:
 
 
 
 <ul>
 <li>
 Resolves technical issues from incoming hardware/software incidents for on site and remote users.
 </li>
 <li>
 Provides assistance with conference room technology (pre-meeting testing and in-meeting troubleshooting)
 </li>
 <li>
 Assists with device installation or moves (disconnect/reconnect), managed print setup and troubleshooting, mobile device configuration and troubleshooting
 </li>
 <li>
 Documents and tracks status of client inquiries, coordinates appropriate response and follows up to ensure client satisfaction.
 </li>
 <li>
 Exercises judgment within defined procedures and practices to determine appropriate action, escalates as necessary.
 </li>
 </ul>
 
 
 
 
 
 
 The Skills &amp; Expertise You Bring:
 
 
 
 <ul>
 <li>
 Strong knowledge of diagnostic tools (Splunk, Aternity, NexThink) and ticketing applications (ServiceNow)
 </li>
 <li>
 Proficiency with computer software and hardware
 </li>
 <li>
 Ability to troubleshoot client problems by identifying the symptoms, reviewing documentation, asking smart questions, consulting technical partners as needed, with the goal of quickly resolving the reported issue and following up to ensure long term success of the solution.
 </li>
 <li>
 Ability to use remote access tools to interact with client's computer, search through files and install software drivers to resolve issues
 </li>
 <li>
 Experience or familiarity in using modern programming languages such as Python, Powershell, and APIs to gather device information and use this information to proactively address compliance issues on devices, automate administrative tasks and provide on demand troubleshooting scripts.
 </li>
 </ul>
 
 
</div>

Wiggin and Dana LLP

<div>
 
 Summary
 
 
 
 
 
 We are seeking an experienced IT Help Desk Analyst who is responsible for providing reliable, front-line technical support to attorneys, paralegals, and administrative staff in a law firm. This role serves as the primary point of contact for day-to-day IT issues and plays a critical part in ensuring that technology systems remain available, secure, and efficient in support of legal operations.
 
 
 
 
 
 The position requires strong customer service skills, hands-on troubleshooting ability, and comfort working directly with end users in an in-office legal environment. The IT Help Desk Analyst will resolve common hardware, software, and connectivity issues, assist with user account and device setup, and ensure support requests are properly documented and escalated when necessary.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 
 Help Desk &amp; End-User Support (Primary Focus)
 
 
 <ul>
 <li>
 Serve as the first point of contact for IT support requests via phone, email, and ticketing system
 </li>
 <li>
 Troubleshoot and resolve common desktop, laptop, printer, and peripheral issues
 </li>
 <li>
 Assist users with password resets, account lockouts, and basic access requests
 </li>
 <li>
 Provide hands-on, desk-side support to attorneys and staff as needed
 </li>
 <li>
 Accurately log, track, and document issues and resolutions in the help desk system
 </li>
 <li>
 Escalate more complex or recurring issues to senior IT staff or external vendors
 </li>
 </ul>
 
 
 
 
 
 Legal Software &amp; Office Application Support
 
 
 <ul>
 <li>
 Provide basic support for legal applications and systems, including:
 </li>
 <li>
 Document management systems (e.g., iManage, NetDocuments)
 </li>
 <li>
 Timekeeping and billing applications
 </li>
 <li>
 Support Microsoft 365 applications, including Outlook, Word, Excel, and Teams
 </li>
 <li>
 Assist attorneys with document formatting, printing, scanning, and PDF-related issues
 </li>
 <li>
 Support courtroom, deposition, and conference room technology when required
 </li>
 </ul>
 
 
 
 
 
 Hardware, Systems &amp; Connectivity
 
 
 <ul>
 <li>
 Set up and configure desktops, laptops, monitors, printers, and mobile devices
 </li>
 <li>
 Assist with new hire onboarding and employee offboarding tasks
 </li>
 <li>
 Perform basic troubleshooting of network connectivity, Wi-Fi, VPN, and VoIP phones
 </li>
 <li>
 Coordinate with vendors or ISPs for hardware repairs or service issues
 </li>
 </ul>
 
 
 
 
 
 Security &amp; Confidentiality
 
 
 <ul>
 <li>
 Follow firm IT policies and security procedures at all times
 </li>
 <li>
 Maintain strict confidentiality of client and firm data
 </li>
 <li>
 Assist with basic security tasks such as endpoint protection checks and MFA support
 </li>
 <li>
 Identify and report suspicious activity, phishing emails, or potential security incidents
 </li>
 </ul>
 
 
 
 
 
 Documentation &amp; Process Support
 
 
 <ul>
 <li>
 Maintain accurate documentation of issues, fixes, and standard procedures
 </li>
 <li>
 Contribute to knowledge base articles and user guides
 </li>
 <li>
 Identify common issues and suggest improvements to help desk processes
 </li>
 </ul>
 
 
 
 
 Required Qualifications:
 
 <ul>
 <li>
 1&ndash;3 years of experience in an IT help desk or technical support role
 </li>
 <li>
 Strong customer service and communication skills
 </li>
 <li>
 Intermediate knowledge of Windows and/or macOS operating systems
 </li>
 <li>
 Experience with Active Directory, Microsoft Entra, and remote support tools
 </li>
 <li>
 Experience supporting Microsoft 365 and common office applications
 </li>
 <li>
 Ability to prioritize tasks and work independently in a small team environment
 </li>
 <li>
 Professional demeanor and comfortable supporting executives and professional staff
 </li>
 </ul>
 
 
 
 
 Preferred Qualifications:
 
 <ul>
 <li>
 Prior experience supporting attorneys or legal staff
 </li>
 <li>
 Experience with iManage, NetDocuments, Intapp, or similar legal software
 </li>
 <li>
 IT certifications (CompTIA A+, Network+, Microsoft, ITIL)
 </li>
 <li>
 Degree in Computer information systems/technology
 </li>
 </ul>
 
 
 
 
 Schedule and Work Environment:
 
 <ul>
 <li>
 Full-time, in-office position (Midtown, New York City) &ndash; Monday to Friday
 </li>
 <li>
 Occasional after-hours support may be required for critical issues
 </li>
 <li>
 Rotating after hours and weekend on-call support (roughly one week every 3 to 4 months)
 </li>
 </ul>
 
 
 
 
 The target base pay range for this role in New York is $70,000-$95,000 and is dependent on experience and other relevant factors, including geography.
 
</div>

Information Technology Help Desk Analyst

Liberty Personnel Services, Inc.

<div>
 Job Details:
 
 
 My client is seeking someone to serve in the capacity of Help Desk Support Analyst. The position is needed due to growth and high call volume. This role will be 1st shift EST and will be fully remote.
 
 
 
 Responsibilities:
 
 
 
 Technical support of Network, Desktop and Applications.
 
 
 Strong troubleshooting skills.
 
 
 Ability to follow strict escalation procedures.
 
 
 Excellent Documentation and Communication.
 
 
 Ability to work with minimal supervision.
 
 
 
 Required Skills:
 
 
 
 Help Desk Call Center
 
 
 Healthcare Environment
 
 
 Active Directory
 
 
 MS Windows 7 &amp; 8.
 
 
 MS Office 2003/2007/2010.
 
 
 Email Administration (MS Outlook).
 
 
 Edgar Unthank
 
 
 300 Conshohocken State Road | Conshohocken, PA 19428
 
 
 Direct Line: 484.238.1943
 
 
 edgar@libertyjobs.com www.libertyjobs.com
 
 
 www.linkedin.com/in/edgarunthank
 
 
 #IT
 
 
 #remote
 
 
 #midsenior
 
 
 
 
</div>

Help Desk Support Analyst Remote

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