help desk analyst

Eleven Recruiting

<div>
 
 
 About Eleven Recruiting
 
 
 
 We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for best pay, diversity in tech, and best job-fit for every candidate we place.
 
 
 
 
 
 Our client, a global investment firm, is seeking a Help Desk Analyst to join their team in New York, NY!
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Assist in Move, Add and Changes.
 </li>
 <li>
 Build, deploy and maintain end-user devices.
 </li>
 <li>
 Track, prioritize, document and resolve end-user incident tickets.
 </li>
 <li>
 Develop and document process and procedural enhancements.
 </li>
 <li>
 Manage, maintain, and audit hardware and software inventory.
 </li>
 <li>
 Maintain a high level of responsiveness, communication, and professionalism.
 </li>
 <li>
 Evaluate and solve advanced technical issues.
 </li>
 <li>
 Provide technical guidance and training to end-users.
 </li>
 <li>
 Maintain and support a O365, VDI and mobile environment.
 </li>
 </ul>
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree required.
 </li>
 <li>
 Ideal candidate should have 1 to 3 years of professional experience.
 </li>
 <li>
 Windows 11 Enterprise operating system and Microsoft Office 365 Suite of applications.
 </li>
 <li>
 Network fundamentals (connections, components, protocols).
 </li>
 <li>
 Active Directory (structure, policies, management).
 </li>
 <li>
 Experience with Local and Remote user assistance.
 </li>
 <li>
 Intune Mobile Device Management.
 </li>
 <li>
 Proficient with Laptops, and physical desktops.
 </li>
 <li>
 Experience using AI tool to assist in end user problem analysis support. Including Copilot, ChatGPT and Claude.AI.
 </li>
 <li>
 Experience supporting users in a fast-paced environment with white glove service in person and over the phone.
 </li>
 <li>
 Quick learner with strong troubleshooting skills and the ability to work independently.
 </li>
 <li>
 Participation in an on-call rotation.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications:
 
 
 <ul>
 <li>
 VOIP systems management.
 </li>
 <li>
 Enterprise level video conferencing systems.
 </li>
 <li>
 Patch management and software deployment.
 </li>
 <li>
 Python or PowerShell Scripting.
 </li>
 <li>
 Understanding of Internet and network security.
 </li>
 <li>
 ITIL Process flow and Incident management.
 </li>
 </ul>
 
 
 
 
 
 Salary:
 
 $60,000 - $95,000
 
</div>

Help Desk Analyst

Blue Chip Talent

<div>
 
 Blue Chip Talent, in partnership with a technology-driven organization, is seeking a skilled Help Desk Specialist. This role is responsible for resolving escalated technical support issues, troubleshooting Microsoft 365 and networking environments, and maintaining efficient ticket management processes. The ideal candidate brings hands-on experience supporting enterprise users across hardware, software, and cloud-based systems.
 
 
 Job Duties
 
 <ul>
 <li>
 Receive and manage escalated tickets from L1 Help Desk agents, ensuring prior troubleshooting steps are documented accurately
 </li>
 <li>
 Investigate and resolve complex technical issues involving user access, Microsoft 365 applications, connectivity, endpoint devices, and system configurations
 </li>
 <li>
 Monitor and manage ticket queues within ServiceNow or similar ITSM platforms to ensure timely routing and resolution
 </li>
 <li>
 Troubleshoot Windows 11 systems, Microsoft 365 environments, Active Directory, Azure AD, and related infrastructure components
 </li>
 <li>
 Escalate unresolved incidents to L3 or specialized IT teams with detailed diagnostic findings and supporting documentation
 </li>
 <li>
 Maintain communication with end users throughout the ticket lifecycle to provide status updates and resolution guidance
 </li>
 <li>
 Create and update SOPs, knowledge base articles, and troubleshooting documentation to improve support efficiency
 </li>
 <li>
 Support VoIP systems, endpoint management platforms, and remote support tools as part of day-to-day technical operations
 </li>
 <li>
 Track SLA performance metrics and identify recurring support trends to improve escalation handling and L1 support readiness
 </li>
 <li>
 Coordinate with external vendors to support technical updates, issue resolution, and infrastructure-related changes
 </li>
 </ul>
 
 Skills Required:
 
 <ul>
 <li>
 2&ndash;4 years of experience in help desk, desktop support, or technical support environments
 </li>
 <li>
 Experience supporting Windows 11 operating systems
 </li>
 <li>
 Hands-on experience with Active Directory and Azure AD administration
 </li>
 <li>
 Knowledge of TCP/IP, DNS, DHCP, VPN, and LAN/WAN troubleshooting concepts
 </li>
 <li>
 Experience working within ITSM platforms such as ServiceNow, Remedy, or Jira Service Management
 </li>
 <li>
 Experience troubleshooting Microsoft 365 environments including Exchange Online and Teams
 </li>
 <li>
 Familiarity with endpoint management and remote support tools such as SCCM, Intune, or LogMeIn
 </li>
 </ul>
 
 
 
 
 
 Blue Chip Talent is an award-winning and woman-owned talent solutions provider based out of Bloomfield Hills, Michigan. For over 30 years, we&rsquo;ve specialized in IT, Engineering, and Professional Services staffing&mdash;now serving clients in 37 states and counting. We connect the market's elite talent with top employers, pairing exceptional white-glove service with proven hiring results to drive innovation and fuel growth.
 
 
 
 
 We offer industry-leading benefits options and are proud to be an Equal Opportunity Employer (EOE) that values merit-based recruitment centered around technical ability, skillset, and alignment with our employing partners.
 
 
</div>

Help Desk Analyst -#26087

Medasource

<div>
 
 
 About the Role:
 
 
 
 Our client is seeking
 
 Helpdesk Technicians
 
 to join their team. This is a great opportunity for individuals with a solid customer service background who enjoy troubleshooting and supporting users from diverse backgrounds. Healthcare experience is a strong plus, but not mandatory.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Provide Tier 1 helpdesk support to end users
 </li>
 <li>
 Troubleshoot and resolve technical issues efficiently
 </li>
 <li>
 Assist users with varying levels of technical knowledge and backgrounds
 </li>
 <li>
 Manage multiple tasks and prioritize effectively in a fast-paced environment
 </li>
 <li>
 Deliver exceptional customer service to ensure user satisfaction
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Previous Helpdesk experience, preferably Tier 1 support
 </li>
 <li>
 Excellent customer service and communication skills
 </li>
 <li>
 Strong troubleshooting and problem-solving abilities
 </li>
 <li>
 Ability to multitask and work independently
 </li>
 <li>
 Experience in the healthcare industry is a major plus
 </li>
 </ul>
 
 
</div>

Liberty Personnel Services, Inc.

<div>
 Job Details:
 
 
 My client is seeking someone to serve in the capacity of Help Desk Support Analyst. The position is needed due to growth and high call volume. This role will be 1st shift EST and will be fully remote.
 
 
 
 Responsibilities:
 
 
 
 Technical support of Network, Desktop and Applications.
 
 
 Strong troubleshooting skills.
 
 
 Ability to follow strict escalation procedures.
 
 
 Excellent Documentation and Communication.
 
 
 Ability to work with minimal supervision.
 
 
 
 Required Skills:
 
 
 
 Help Desk Call Center
 
 
 Healthcare Environment
 
 
 Active Directory
 
 
 MS Windows 7 &amp; 8.
 
 
 MS Office 2003/2007/2010.
 
 
 Email Administration (MS Outlook).
 
 
 Edgar Unthank
 
 
 300 Conshohocken State Road | Conshohocken, PA 19428
 
 
 Direct Line: 484.238.1943
 
 
 edgar@libertyjobs.com www.libertyjobs.com
 
 
 www.linkedin.com/in/edgarunthank
 
 
 #IT
 
 
 #remote
 
 
 #midsenior
 
 
 
 
</div>

Help Desk Support Analyst Remote

K2 Services

<div>
 
 Service
 
 
 Desk Analyst (Remote - U.S.)
 
 
 
 Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst!
 
 
 We offer a comprehensive training program to every incoming Service Desk Analyst to be successful in supporting our law firm clients.
 
 
 K2 prepares you to work in a fast pace, agile, customer service-oriented environment while working collegially and collaboratively with a world-class Service Desk team.
 
 
 Career opportunities abound both within the Service Desk Department as well as more hands-on engineering roles for those looking for a more technical tract.
 
 
 
 The position comes with a full array of benefits, health insurance and matching 401k, and many more perks.
 
 
 
 
 This opportunity is remote! The first week will be spent with our dedicated Service Desk Training team Monday through Friday 9:00 AM to 5:30 PM CST before moving to their working shift schedule.
 
 
 
 <ul>
 <li>
 We are looking for candidates who are able to work any days of the week (any combination of days Monday through Sunday) 2nd and 3rd shift preferred.
 </li>
 <li>
 Compensation starts between $36k-$39k annual with a 10% Shift Differential for weekends and evenings after 5pm.
 
 
 </li>
 </ul>
 The
 
 Service Desk Analyst
 
 provides technical support related to computer systems, hardware, or software via telephone, email, and chat tools. This position is fast-paced and multi-task intensive, requiring quick decision-making and top-notch customer service skills.
 
 
 
 Essential Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Serve as the first point of contact to customers seeking help for hardware, software, network, or other technical and non-technical issues.
 </li>
 <li>
 Provide over-the-phone, email, and chat support.
 </li>
 <li>
 Identify, diagnose, and resolve all customer issues by using documented troubleshooting items such as a knowledge base, previously reported issues, colleague experience, or connecting the customer to an escalated level of support to properly resolve their issue.
 </li>
 <li>
 Use of screen sharing and remote-control tools to properly vet, collect and evaluate the customer&rsquo;s reported issue.
 </li>
 <li>
 Properly ticketing all customer requests with detailed information regarding the issue reported. Service Desk Analysts are expected to provide accurate, descriptive, and complete information in all tickets to successfully relay information back to the customer or other support team members.
 </li>
 <li>
 Maintain a regular and reliable level of attendance.
 
 
 </li>
 </ul>
 
 Knowledge Skills And Abilities
 
 
 
 <ul>
 <li>
 High School Diploma or equivalent.
 </li>
 <li>
 Strong verbal, written, and typing skills.
 </li>
 <li>
 Excellent customer service skills, efficiency, multi-tasking skills, and patience are key to any Service Desk Analyst&rsquo;s success.
 </li>
 <li>
 Dependable team player who works collaboratively and cooperatively with others in a team-oriented environment.
 </li>
 <li>
 Ability to act independently and make decisions within the scope of the position&rsquo;s responsibilities.
 </li>
 <li>
 Always display the utmost professionalism with team members as well as end-users.
 </li>
 <li>
 Ability to function well in a high-paced and at times stressful environment.
 </li>
 <li>
 Ability to think strategically and analytically to troubleshoot and resolve issues quickly and/or provide successful alternative methods until a permanent resolution can be found.
 </li>
 <li>
 Proactive with the ability to identify, define, and perform remote troubleshooting of computer/technical issues through remote control tools while asking pertinent questions.
 </li>
 <li>
 Exhibit a high degree of initiative, follow-through, and critical-thinking skills with the ability to manage multiple priorities in a demanding, fast-paced, meticulous work environment, and make decisions based on the results of research.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Prolonged periods of sitting at a desk and working on a computer
 
 
 Will require Intune &ldquo;Mobile Device Management&rdquo; software installed on a personal device(s)
 
 
 
 K2 SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER
 
 Diversity and inclusion matter to us here at K2 Services Associates. We celebrate our differences and advocate an environment where everyone feels included. We are proud to be an equal opportunity employer &ndash; and celebrate our employees&rsquo; differences, including race, color, religion, sex, national origin, citizenship, marital status, sexual orientation, gender identity, age, disability, Veteran status, or any other protected group status. Our differences make us better, stronger, and more successful. Equal employment opportunity extends to all aspects of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensations, benefits, and other terms and conditions of employment.
 
 
 Opensity Solutions is an Equal Opportunity Employer.
 
 
 We are committed to creating an inclusive workplace and consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws. Employment decisions are based on qualifications, merit, and business needs.
 
 
 Powered by JazzHR
</div>

Service Desk Analyst - Remote (After Hours)

American National Insurance

Annuity Help Desk Analyst (Business Analyst I)
 
We are seeking an Annuity Help Desk Analyst to support annuity operations and business users by troubleshooting issues, answering questions, and providing ad hoc audits. This role blends customer support, business analysis, and basic system testing to help Annuity Operations to run as efficiently as possible. Knowledge of annuity processing is a plus.
 
This position is available on site in League City, TX.
 
Key Responsibilities
 
<ul>
<li>Serve as the first point of contact for annuity system and process questions; triage, troubleshoot, and resolve help desk tickets within established service levels.</li>
<li>Partner with annuity operations, Agile Release Trains, and other stakeholders to understand issues, clarify requirements, and drive solutions.</li>
<li>Document problems clearly (steps to reproduce, expected vs. actual results, impacted users/processes) and communicate status updates to requestors.</li>
<li>Provide user support including training, job aids, and knowledge base updates; identify recurring issues and recommend process improvements.</li>
<li>Maintain effective working knowledge of annuity products, administrative processes, and upstream/downstream impacts (e.g., Marketing, Actuarial, Controllers).</li>
</ul>
Required Qualifications
 
<ul>
<li>Bachelor’s degree (or relevant equivalent experience).</li>
<li>2–4 years of relevant experience in a help desk, Annuity operations support, business analysis, insurance/financial services, or related environment.</li>
<li>Ability to communicate clearly with both technical and non-technical users; strong customer service and follow-through.</li>
<li>Ability to learn and apply knowledge of annuity processes, data structures, and system workflows.</li>
<li>Comfort working independently with general direction on new assignments; able to manage multiple priorities.</li>
</ul>
Preferred Qualifications
 
<ul>
<li>Fundamental knowledge of annuity products, principles, and practices.</li>
<li>Experience supporting policy administration systems and/or rules-based configuration tables.</li>
<li>Familiarity with reporting and BI tools (e.g., Power BI) and comfort validating data and report outputs.</li>
<li>Familiarity with ServiceNow ticketing system.</li>
<li>Experience writing job aids, FAQs, or knowledge base articles.</li>
</ul>
Additional Information
 Job titles may span multiple career levels. Base pay is determined by a variety of factors, including training, transferable skills, relevant experience, business needs, and market conditions. Compensation is subject to change and may be modified in the future.
 This job posting outlines the general nature and level of work for this role and is not intended to be a comprehensive list of duties, responsibilities, or qualifications. We are committed to building a diverse and inclusive workplace, and we encourage candidates to apply even if their experience does not perfectly align with every qualification- you may be a strong fit for this role or other opportunities at American National.
 
American National offers a comprehensive benefits package supporting employees’ health, financial security, and well being, including multiple medical plan options, dental and vision coverage, basic life insurance, and health savings accounts. Employees are automatically enrolled in a company funded 401(k) plan, receive paid time off and holidays, and work in an inclusive, people first culture that values flexibility, work life balance, professional growth, and a casual dress environment.
 American National is a financially strong and stable insurance organization with a legacy of trust and impact dating back to 1905. We’re committed to supporting our employees as they build meaningful careers while helping protect what matters most to our customers and communities. Guided by our core values- Financial Strength, Integrity, Respect, Service, and Teamwork (FIRST)- we foster a collaborative, people centered workplace where individuals are encouraged to grow, contribute, and make a difference today and for the future. Learn more about our company, by following us on social media: LinkedIn, Facebook, Instagram.
 Hiring Practices
 American National’s recruitment policies help us place individuals in a timely and efficient manner, and only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application by logging into their account.
 While candidates may choose to use artificial intelligence (AI) tools for personal interview preparation, the use of AI or automated tools is not permitted during any live or recorded interview, assessment, or at any stage of the application process where original candidate responses are required. Candidates are expected to represent their own qualifications, skills, and experiences throughout the hiring process. American National does not accept unsolicited resumes or candidate submissions from third party recruitment agencies without a valid, signed agreement in place, and no fees will be paid for unauthorized submissions. Additionally, American National’s ability to sponsor employment based immigration authorization is limited and available only for certain positions based on business needs and role requirements.
 
American National is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any other legally protected categories. American National is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Annuity Business Systems - Business Analyst I

Atlas

<div>
 
 IT Network Services Team | Atlas Van Lines
 
 
 
 At Atlas Van Lines, we&rsquo;re more than a moving company. We&rsquo;re a family of companies delivering transportation and logistics solutions across the globe. Through a trusted network of quality agents and service partners, we help people and businesses
 
 go new places&reg; -
 
 more easily, more securely, and with confidence.
 
 
 What sets Atlas apart is our agent-owned model and shared commitment to service excellence. That focus has fueled extraordinary growth and we&rsquo;re just getting started.
 
 
 
 About The Role
 
 
 
 We&rsquo;re looking for a customer-focused
 
 IT Service Desk Analyst II
 
 to join our IT team and serve as the primary point of contact for end-user technology support. In this role, you&rsquo;ll play a key part in ensuring our systems, applications, and services operate smoothly so users can focus on their work.
 
 
 You&rsquo;ll handle incoming support requests, troubleshoot technical issues, and ensure incidents are resolved efficiently or escalated appropriately to meet service level agreements (SLAs). This role requires strong technical fundamentals, excellent communication skills, and the flexibility to support rotating shifts and after-hours on-call coverage as needed.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Serve as the first point of contact for IT service desk requests via phone, web portal, email, and chat, providing timely, courteous, and effective support.
 </li>
 <li>
 Support users&mdash;including agents, subsidiaries, and PVOs&mdash;by resolving basic to moderately complex technical issues and service requests.
 </li>
 <li>
 Build rapport with end users by actively listening, gathering detailed problem information, and setting clear expectations.
 </li>
 <li>
 Diagnose and troubleshoot hardware, software, and application issues using remote support tools and diagnostic utilities.
 </li>
 <li>
 Test and validate solutions to ensure incidents are fully resolved before closure.
 </li>
 <li>
 Prioritize incidents and service requests according to defined processes to meet established SLAs.
 </li>
 <li>
 Research solutions using internal documentation, knowledge bases, and external resources as needed.
 </li>
 <li>
 Perform end-user security and application account administration, escalating issues with complete and accurate documentation when necessary.
 </li>
 <li>
 Contribute to and maintain the service desk knowledge base and stay current on both new and legacy Atlas applications through ongoing training.
 </li>
 <li>
 Maintain content on the AtlasNet website and alert leadership to recurring issues or emerging incident trends.
 </li>
 <li>
 Stay informed about the software, hardware, and systems supported by the organization.
 </li>
 <li>
 Participate in after-hours and on-call rotations and perform other duties as assigned.
 
 
 
 </li>
 </ul>
 
 Your Wellness Is Our Focus
 
 
 
 <ul>
 <li>
 Medical, dental, and vision coverage for employees and dependents
 </li>
 <li>
 Employee Assistance Programs with a strong focus on mental health
 </li>
 <li>
 24/7 access to a licensed therapist
 </li>
 <li>
 Wellness programs with employee perks
 </li>
 <li>
 Onsite Fitness Center and Medical Clinic
 
 
 
 </li>
 </ul>
 
 Financial Wellbeing
 
 
 
 <ul>
 <li>
 Generous 401(k) matching retirement plan
 </li>
 <li>
 Pre-tax savings options including HSA and FSA
 </li>
 <li>
 Tuition assistance
 </li>
 <li>
 Financial wellness resources through our Employee Assistance Program
 </li>
 <li>
 Earning potential up to $21/hour
 
 
 
 </li>
 </ul>
 
 Flexibility &amp; Time Off
 
 
 
 <ul>
 <li>
 Paid time off including vacation, sick leave, parental leave, holidays, and disability leave
 
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need
 
 
 
 <ul>
 <li>
 High school diploma or GED required.
 </li>
 <li>
 2-4 years of experience in a technical support or help desk role, preferably in a corporate environment, or an equivalent combination of education and experience.
 </li>
 <li>
 Strong working knowledge of computer hardware, operating systems, and standard business applications.
 </li>
 <li>
 Experience with Microsoft Office 365, Active Directory, and Remote Desktop preferred.
 </li>
 <li>
 Experience with service desk/ticketing systems and mobile device support is a plus; ServiceNow experience is preferred.
 </li>
 <li>
 Familiarity with ITIL principles and service management best practices.
 </li>
 <li>
 Strong customer service, communication, and problem-solving skills.
 </li>
 <li>
 Ability to manage multiple priorities in a fast-paced support environment.
 
 
 
 </li>
 </ul>
 
 Our Promise to You
 
 
 
 At Atlas, we want you to grow your career - not just fill a role. We invest in our people through
 
 
 <ul>
 <li>
 Free online training via a modern learning and development platform
 </li>
 <li>
 A company-wide mentorship program
 </li>
 <li>
 Internal employee organizations
 </li>
 <li>
 Tuition reimbursement and continuous learning opportunities
 
 
 
 </li>
 </ul>
 
 Atlas Van Lines is an Equal Opportunity Employer, including Veterans and individuals with disabilities.
 
 
 
 
 Benefits may vary by position and/or office location.
 
 
 
 <ul>
 <li>
 The salary range shown is a good‑faith estimate of what we expect to offer for this role, with actual compensation determined by skills, experience, and job‑related factors.
 </li>
 </ul>
</div>

IT Service Desk Analyst II

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