help desk analyst

SSI Custom Plastics

<p>ATOLLO is seeking candidates for its Help Desk Analyst position located in Patuxent River, MD. This position is the first line of support with duties focused on troubleshooting, user support, and documentation. Job responsibilities include:</p><p><b>Core Duties:</b></p><p>&middot; Respond to user issues via phone, email, or ticketing systems</p><p>&middot; Log, track, prioritize, and resolve support tickets</p><p>&middot; Diagnose and troubleshoot hardware, software, and basic network problems</p><p>&middot; Reset passwords and manage user accounts</p><p>&middot; Install, configure, and update software and operating systems</p><p>&middot; Communicate system outages, interruptions, and downtime to supervisors and end-users in a timely manner.</p><p><b>Administrative and Documentation Tasks:</b></p><p>&middot; Enter and update tickets with detailed notes and resolution steps</p><p>&middot; Submit and manage access requests (e.g., SAAR&rsquo;s)</p><p>&middot; Follow standard operating procedures and compliance requirements</p><p>&middot; Escalate unresolved issues to Tier 2 or Tier 3 support</p><p>&middot; Conduct comprehensive inventory of computers, monitors, keyboards, etc.</p><p>&middot; Review and validate data within the NMCI Enterprise Tool (NET) to ensure accuracy of delivery orders and proper resource allocation, including support for equipment technical refresh initiatives.</p><p><b>User Support and Communication:</b></p><p>&middot; Support NMCI moves, adds, and changes (MACs) to maintain operational readiness.</p><p>&middot; Assist with the installation, configuration, testing, and troubleshooting of hardware, software, and network components.</p><p>&middot; Assist with asset inventory management and related duties.</p><p>&middot; Guide users through solutions step-by-step</p><p>&middot; Provide basic training on systems and applications</p><p>&middot; Communicate clearly and professionally with non-technical users</p><p><b>REQUIREMENTS for the Help Desk Analyst</b></p><p>To excel as the Help Desk Analyst, you must possess</p><p>&middot; U.S. citizenship</p><p>&middot; Two (2) years of experience help desk support experience, network troubleshooting, critical thinking, analytical, and problem-solving skills.</p><p>&middot; Must have or be able to obtain a CompTIA Security+ Certification.</p><p>&middot; Must have an active Security Clearance.</p><p>&middot; A Bachelor&rsquo;s degree is preferred.</p><p>&middot; Must have excellent oral communication, organization, and people skills and have a passion for identifying solutions to the customer's problems.</p><p>&middot; Self-motivated with the ability to work independently and manage tasks with minimal supervision.</p><p>&middot; Ability to sit and work at a computer for extended periods during the shift entering data.</p><p>&middot; Team-oriented mindset with excellent collaboration skills.</p><p>&middot; Strong research and analytical capabilities</p><p>&middot; The salary range for the position is $35,000.00 up to $50,000 annually. Apply now and take your career to the next level. You will be given great benefits, such as Medical, Dental, Vision, Life and AD&amp;D insurance.</p><p>Job Type: Full-time</p><p>Pay: $35,000.00 - $50,000.00 per year</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Experience:</p><ul><li>Help Desk Support: 2 years (Preferred)</li></ul><p>Security clearance:</p><ul><li>Secret (Preferred)</li></ul><p>Work Location: In person</p>

Help Desk Analyst

FirstHealth of the Carolinas

<div>Overview:
<div><b><i>
Help Desk Analyst</i></b></div><div></div><div><br>
Receives and triages all incoming support calls, logs all requests for service, system issues and subsequent resolutions in the Helpdesk database. Serves as primary contact for system-related end-user questions and issues. Responds to service requests from end users relating to software, hardware, and network issues, including resetting user passwords and granting of user access privileges. Provides assistance with any and all activities relating daily computer operations.</div><div></div><div><b><br>
Weekend night position - Friday and Saturday 11:00pm-11:30am</b></div>
Responsibilities:
<div>
This position is system critical.</div><div></div><div><br>
Coverage is 24/7 including holidays, weekends, and inclement weather.</div><div></div><div><br>
Generally assigned to specific shift. May work alone, after hours and on weekends based on assigned shift or critical need.</div>
Qualifications:
<div>
High school diploma required. Associate degree in Information Technology, Computer Science or equivalent experience preferred. CompTIA A+, Security+, Network+ or CCNA preferred.</div><div></div><div><br>
Current enrollment in an information technology curriculum considered.</div><div></div><div><br>
Minimum of one year of experience in a customer service, help desk or data center environment preferred. General computer/systems knowledge required. Experience with service desk systems, Windows, Microsoft Office tools, virtual computing, and/or enterprise environments preferred.</div></div>

KeenLogic

<div>
 <strong>
  Tier I Help Desk Agent
  <br/>
  <br/>
 </strong>
 KeenLogic is seeking to hire a Tier I Help Desk Agent supporting the United States Senate on a multi-year Information Technology Support program, providing essential IT services to ensure continuity of operations across Senate offices. This contract spans six years beginning March 1, 2026 (two base years and four option years), offering long-term stability and growth.
 <br/>
 <br/>
 Work will be performed on-site at Senate facilities in Washington, DC, and other approved Senate locations as required. This is a full-time position o&fflig;ering Fortune 500-level health/dental/vision, PTO, 401k, and Life Insurance.
 <br/>
 <br/>
 Tier I Help Desk Agents serve as the first point of contact for Senate end users. They provide frontline technical support for routine software, hardware, and connectivity issues, ensuring courteous and timely resolution or escalation.
 <br/>
 <br/>
 <strong>
  Quali&filig;cations
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must be able to pass a Senate background check and must be eligible for Senate Office building access
  </li>
  <li>
   3+ years of IT support experience
  </li>
  <li>
   Strong customer service skills
  </li>
  <li>
   One of the following certifications: ITIL, Security+, HP, Apple, Microsoft
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provides Tier I technical support for software, hardware, and network issues by performing initial problem diagnosis and guiding users through step-by-step solutions, or by applying established procedures to resolve first-tier support issues
  </li>
  <li>
   Uses automated information systems and ticketing tools to analyze routine situations and document incidents, requests, troubleshooting steps, and resolutions
  </li>
  <li>
   Reviews incoming service requests (computer-generated, phone, email, or in person), sorts, codes, and prioritizes them for proper action in accordance with established procedures and service level agreements
  </li>
  <li>
   Resolves issues within defined Tier I scope or escalates to more senior technical support as necessary, ensuring accurate handoff and documentation
  </li>
  <li>
   Supports users by fulfilling individual requests for information and providing basic training on available systems, applications, and tools
  </li>
  <li>
   Conducts technical research using approved knowledge bases, documentation, and other information sources to support requests related to ongoing programs
  </li>
  <li>
   Interacts, coordinates, and escalates issues to other team members to ensure timely resolution of the underlying issue
  </li>
  <li>
   Serves as the first point of contact for IT support requests and provides professional, customer-focused assistance in a high-visibility environment
  </li>
  <li>
   Verifies user identity and authorization prior to performing support actions in accordance with security policies
  </li>
  <li>
   Performs basic account support functions, including password resets and access-related assistance, following approved security procedures
  </li>
  <li>
   Identifies recurring issues or trends and communicates them to senior staff for awareness and potential resolution
  </li>
  <li>
   Maintains awareness of known issues, system outages, and planned maintenance to provide accurate and consistent communication to users
  </li>
  <li>
   Assists with basic device setup and onboarding activities as directed
  </li>
  <li>
   Contributes to the knowledge base by documenting solutions and approved workarounds
  </li>
  <li>
   Adheres to security, confidentiality, and acceptable use policies at all times
   <br/>
   <br/>
  </li>
 </ul>
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Tier I Help Desk Analyst

NavitasPartners

<div><h2 class="jobSectionHeader"><b>Job Title: Help Desk Analyst (Tier 1)</b></h2>
<p><b>
Location:</b> Harrisburg, PA 17104<br>
<b>Work Schedule:</b> 100% Onsite (Telework every Friday)<br>
<b>Contract Duration:</b> 06 months with possible to extension<br>
<b>Payrate:</b> $21.00 per hr. (Without benefits)</p>
<h3 class="jobSectionHeader"><b>
Schedule &amp; Additional Information</b></h3>
<ul>
<li><p>Training period: 3&ndash;4 weeks</p>
</li>
<li><p>Start date: Typically 2&ndash;3 weeks after offer acceptance</p>
</li>
<li><p>Telework every Friday</p>
</li>
<li><p>Occasional Saturday shift (8:00 AM &ndash; 12:00 PM) once per quarter with advance notice</p>
</li>
</ul><p></p><h3 class="jobSectionHeader"><b>Position Overview</b></h3>
<p>
&quot;Navitas Partners, LLC&quot; is seeking a customer-focused <b>Help Desk Analyst (Tier 1)</b> to provide front-line technical support in a high-volume service desk environment. This role is fully phone-based and requires strong communication skills, reliability, and a passion for customer service.</p>
<p></p>
<h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3>
<ul>
<li><p>Provide technical assistance and support for hardware, software, and systems via phone</p>
</li>
<li><p>Investigate and resolve software and hardware issues</p>
</li>
<li><p>Support both technical and non-technical users</p>
</li>
<li><p>Guide users through diagnostic procedures</p>
</li>
<li><p>Create and escalate service tickets to Tier 2 or third-party providers as needed</p>
</li>
<li><p>Reset and restore user IDs and passwords via Active Directory and related systems</p>
</li>
<li><p>Maintain detailed documentation in ticketing systems</p>
</li>
<li><p>Dispatch and track service providers for hardware repairs</p>
</li>
<li><p>Research and update internal reference documentation</p>
</li>
<li><p>Follow quality standards and maintain strong customer service delivery</p>
</li>
</ul><p></p><h3 class="jobSectionHeader"><b>Required Qualifications</b></h3>
<ul>
<li><p>Minimum 1 year of IT Service Desk and/or Call Center experience</p>
</li>
<li><p>Experience with call tracking and ticketing systems</p>
</li>
<li><p>Basic Active Directory administration (Users &amp; Security Groups)</p>
</li>
<li><p>Strong knowledge of Microsoft Windows operating systems</p>
</li>
<li><p>Experience supporting and troubleshooting Microsoft Office 365 in a network environment (permissions, calendar sharing, delegation)</p>
</li>
<li><p>Ability to support users with limited technical knowledge</p>
</li>
<li><p>Strong attention to detail and problem-solving skills</p>
</li>
<li><p>Excellent verbal and written communication skills</p>
</li>
<li><p>Strong organizational skills</p>
</li>
<li><p>Self-motivated with a commitment to customer service excellence</p>
</li>
<li><p>Associate degree in Information Technology or related technical study (or equivalent experience)</p>
</li>
</ul><p></p><p><i>For more details reach at</i><b><i> resumes@navitassols.com</i></b></p>
<p><b>
About Navitas Partners, LLC:</b> It is a certified WBENC and one of the fastest-growing <b>Technical / IT</b> staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.</p></div>

Help Desk Analyst - Harrisburg, PA (Local Candidates Only)

DICETEK LLC

<div><p><b>IT Service Desk Analyst
</b></p><p>Following responsibilities to handle:-
</p><ul><li>Responding to customer calls over the phone, email, chat.
</li><li>Acknowledgment tickets and work toward resolution as first line of support through telephone or remote support.
</li><li>Assign ticket to other support teams</li><li>
Monitor compliance to SLA, coordination with support teams for resolution proper breaching the SLA and ensure SLA is strictly followed
</li><li>Prepare / generate / weekly report and share with all IT teams.</li></ul></div><p></p>

IT Service Desk Analyst

endava

<p></p><div><ul><div>Full-time</div></ul><div></div><div><div><div><div><h2 class="jobSectionHeader"><b>
Company Description</b></h2></div><div><div>
Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.<br>
<br>
By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.<br>
<br>
From prototype to real-world impact - be part of a global shift by doing work that matters.</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2></div><div><p>
We are seeking a dedicated and customer-focused Service Desk Analyst to join our team in Bengaluru, India. As a crucial member of our IT support team, you will be the first point of contact for our clients and internal employees, providing expert assistance and ensuring smooth operations across our organization.</p><ul><li>
Serve as the primary contact for IT-related issues, inquiries, and service requests via various channels including phone, email, and instant messaging</li><li>
Log, classify, and prioritize incidents and requests using ITSM tools and following established procedures - Freshservice (freshworks)</li><li>
Troubleshoot and resolve IT problems or escalate complex issues to appropriate support teams</li><li>
Provide clear, professional guidance to customers on appropriate courses of action and expected timelines</li><li>
Collaborate with internal and external departments to deliver high-quality service and maintain user satisfaction</li><li>
Monitor and track open tickets to ensure timely resolution and adherence to service level agreements</li><li>
Working in Shifts</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><ul><li>
2+ years of experience in Service Desk</li><li>
Advanced English language skills (both written and verbal)</li><li>
Strong problem-solving and analytical abilities to diagnose and resolve IT issues efficiently</li><li>
Customer-focused mindset with a passion for delivering exceptional service</li><li>
Proficiency in using ITSM tools and ticketing systems</li><li>
Basic understanding of IT infrastructure, applications, and common troubleshooting techniques</li><li>
Ability to work in a fast-paced environment, manage multiple priorities, and meet tight deadlines</li><li>
Team player with a collaborative approach to problem-solving</li><li>
Detail-oriented with strong organizational skills</li><li>
Adaptability to changing technologies and support requirements</li><li>
Bachelor's degree in Computer Science, Information Technology, or related field (preferred)</li><li>
Relevant IT support certifications (e.g., ITIL Foundation, CompTIA A+) are a plus.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Additional Information</b></h2></div><div><p>
Bangalore location only.</p><div></div><p>
At Endava, we&rsquo;re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives&mdash;because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.</p></div></div></div></div></div><p></p>

Service Desk Analyst

Xevyte Technologies

<p>We are looking for a customer-focused and proactive Service Desk L1 Support Analyst to provide first-level IT support in an enterprise environment. The role involves handling incidents and service requests, performing basic troubleshooting, and ensuring timely escalation to Level 2 teams while adhering to defined IT service processes.</p><p>Experience Requirement</p><p>0&ndash;2 years of relevant experience in IT End User Services, Service Desk, or On-site Support.</p><p>Experience in an enterprise environment preferred.</p><p>Freshers are Welcome.</p><p>Key Responsibilities</p><p>Log, track, and manage incidents and service requests using ITSM tools.</p><p>Perform basic troubleshooting for laptops, desktops, printers, and peripherals.</p><p>Ensure accurate ticket documentation and timely updates.</p><p>Escalate unresolved or complex issues to L2 support teams.</p><p>Maintain asset inventory records and perform basic compliance checks.</p><p>Provide professional and effective communication to end users .</p><p>Required Technical Skills</p><p>Working knowledge of Windows OS and basic macOS.</p><p>Familiarity with MS Office / Microsoft 365.</p><p>Basic networking concepts (LAN, Wi-Fi, VPN).</p><p>Awareness of endpoint security and antivirus tools.</p><p>Good communication and customer service skills.</p><p>Preferred Certifications</p><p>ITIL Foundation (preferred)</p><p>Microsoft Fundamentals or equivalent certification</p><p>Interested candidates can share their updated resume to prerana@xevyte.com</p><p>Job Types: Full-time, Permanent, Fresher</p><p>Pay: ₹250,000.00 - ₹320,000.00 per year</p><p>Benefits:</p><ul><li>Health insurance</li><li>Provident Fund</li></ul><p>Work Location: In person</p>

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