help desk analyst

Jackson Lewis

<div>Focused on employment and labor law since 1958, Jackson Lewis P.C.&rsquo;s 1,000+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are engaged and stable, and share our clients&rsquo; goals to emphasize belonging and respect for the contributions of every employee.
The Firm is ranked in the First Tier nationally in the category of Labor and Employment Litigation, as well as in both Employment Law and Labor Law on behalf of Management, in the U.S. News - Best Lawyers&reg; &ldquo;Best Law Firms&rdquo;.
The Firm is seeking an independent, detail oriented individual to provide end-user desktop and telecommunications hardware and software support. The individual will provide telephone support to users and perform desk-side support as needed and directed. The Analyst will provide excellent customer service with the objective to provide immediate solutions for end user issues and requests.
Essential Functions<ul><li>
Provide exceptional customer service.</li><li>
Provide phone support while maintaining a phone availability status of 85% or higher.</li></ul><ul><li>
Provide high level application, desktop, and telecom software and hardware support with the expectation of immediate solutions for end user issues.</li><li>
Document end user issues/requests utilizing the IT Service Desk service management application.</li><li>
Provide end-user hardware, software, and telecommunications desk-side system support.</li><li>
Work in conjunction with entire support staff in the successful completion of all Service Desk related projects.</li><li>
Work toward team standards in relation to the current Service Level Objectives.</li><li>
Provide identification/resolution for IT Infrastructure and desktop issues.</li><li>
Furnish reports, information and/or documentation as directed by management.</li><li>
Retain ownership of all issues/requests assigned until closure with end user agreement.</li><li>
Assist with execution of all desktop system and voice related moves, adds, changes, and upgrades.</li><li>
Compile/Document/Distribute new troubleshooting techniques when it would benefit the team.</li><li>
Participate in department initiatives and represent the department as a member of the technical staff. Keep abreast of technologies in the Desktop and Telecommunications environment by attending seminars and other educational opportunities as required.</li><li>
Computer imaging as needed and directed by IT.</li><li>
Identify/Document reoccurring issues and present to management possible solutions as well as Suggest/Implement innovative ideas to improve the Service Desk processes.</li><li>
Perform additional tasks as directed by management.</li></ul>
Qualifications/Skills Required<ul><li>
At least 2 years of Service Desk experience.</li><li>
Excellent knowledge of MS Windows operating systems.</li><li>
Excellent knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, Outlook and Exchange.</li><li>
PC hardware proficiency (Intel/Mac/HP).</li><li>
Experience with macOS is a plus.</li><li>
General understanding of Incident Management and IT ticket systems. Experience with ServiceNow is a plus.</li><li>
Excellent customer service skills, including verbal and written communication skills; as well as telephone, interpersonal, analytical and organizational skills.</li><li>
Team player, creative, innovative, flexible &amp; enthusiastic.</li><li>
Ability to work independently on special assignments.</li><li>
Law firm experience a plus.</li></ul>
Educational Requirements<ul><li>
Associates Degree or equivalent work experience of 2 to 4 years required.</li></ul>
#LI KM
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.</div>

Help Desk Analyst

Red Oak Technologies

<div>
 
 Since 1995, Red Oak Technologies has been a trusted partner in the tech industry, delivering innovative talent solutions that drive progress. We specialize in quickly acquiring and efficiently matching top-tier professional talent with clients in immediate need of highly skilled contract, permanent or project management based resources.
 
 
 
 
 
 
 Role Overview
 
 
 
 We are looking for Helpline Analysts who will provide first-line support via phone, email, and chat; troubleshoot basic macOS and iOS issues; log and update tickets in ServiceNow or a similar system; escalate unresolved issues; and deliver clear, customer-focused communication.
 
 
 
 
 
 Title: Help Line Analyst 1
 
 
 Location: Cary, NC
 
 
 Duration: 6-12 months + possible ext. , quarterly renewals
 
 
 
 
 
 
 Work Arrangement
 
 
 
 &bull; Onsite, 5 days per week.
 
 
 &bull; Swing Shift 3AM to 12 Noon, 4AM to 1PM either Friday Saturday off or Sunday Monday Off (5 NIGHTS Per Week)
 
 
 &bull; Variable shifts including weekends, optional based on consultant&rsquo;s availability and the business needs.
 
 
 &bull; Exact shift to be determined based on candidate flexibility and operational needs.
 
 
 &bull; Support channels include phone, email, and chat.
 
 
 
 
 
 
 Responsibilities
 
 
 
 &bull; Provide first-line technical support to end users via phone, email, and chat.
 
 
 &bull; Troubleshoot basic macOS and iOS issues using documented procedures and team guidance.
 
 
 &bull; Log, update, and track cases in a ticketing system such as ServiceNow.
 
 
 &bull; Assist users with common hardware, software, account, and connectivity issues.
 
 
 &bull; Follow established support workflows, service levels, and escalation procedures.
 
 
 &bull; Deliver clear, professional, and customer-focused communication.
 
 
 &bull; Document solutions and update tickets accurately and thoroughly.
 
 
 &bull; Learn and apply IT support best practices while working closely with senior team members.
 
 
 
 
 
 
 Required Qualifications
 
 
 
 &bull; 0&ndash;2 years of experience in technical support, helpdesk, customer service, or a related role.
 
 
 &bull; Basic experience troubleshooting macOS.
 
 
 &bull; Familiarity with iOS devices and common user support issues.
 
 
 &bull; Strong written and verbal communication skills.
 
 
 &bull; Good time management and organizational skills.
 
 
 &bull; Strong problem-solving ability and willingness to learn.
 
 
 &bull; Comfortable working in a fast-paced support environment.
 
 
 &bull; Ability to work onsite 5 days a week.
 
 
 
 
 
 
 Ideal Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.
 
 
 &bull; Minor in Computer Science or related coursework.
 
 
 &bull; Completion of a technical boot camp or support certification program.
 
 
 &bull; Apple Certified Support Professional.
 
 
 &bull; CompTIA A+ certification.
 
 
 &bull; Cisco CCNA certification.
 
 
 &bull; Familiarity with ITIL concepts such as Incident, Problem, and Change Management.
 
 
 &bull; Prior experience using ServiceNow or another ticketing system, not required.
 
</div>

Zones, LLC

<div>
 
 Description
 
 
 
 
 Company Overview:
 
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 
 Term: 1+ year
 
 
 
 
 Location: Indianapolis, IN
 
 
 
 
 Pay: $22.00 - $26.00; commensurate with experience
 
 
 
 
 Hours: 8:00 am &ndash; 5:00 pm
 
 
 
 As a Help Desk Support Analyst, you&rsquo;ll play a key role in ensuring our global teams have the technology they need to innovate, collaborate, and deliver exceptional experiences to our customers and athletes worldwide. You&rsquo;ll provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment that powers our mission.
 
 
 
 What you will do as the Help Desk Support Analyst:
 
 
 
 
 The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
 
 
 <ul>
 <li>
 Respond to incoming queries from employees via phone, email, or ticketing systems, resolving technical issues related to hardware (e.g., laptops, desktops), software (e.g., Microsoft Office, SAP, or proprietary tools), and network connectivity.
 </li>
 <li>
 Perform initial troubleshooting and diagnostics, escalating complex issues to higher-tier IT teams when necessary.
 </li>
 <li>
 Assist with onboarding new team members by setting up accounts, configuring devices, and providing basic IT training.
 </li>
 <li>
 Maintain accurate records of incidents and resolutions in a service management system (e.g., ServiceNow or similar).
 </li>
 <li>
 Support remote and hybrid work environments, ensuring tools like VPNs, collaboration platforms (e.g., Microsoft Teams), and mobile devices function effectively.
 </li>
 <li>
 Contribute to knowledge base articles or FAQs to empower self-service solutions for common issues.
 </li>
 <li>
 Stay updated on IT systems, new product releases, and emerging technologies to provide proactive support.
 </li>
 <li>
 Collaborate with global IT teams to ensure consistent service delivery across regions.
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 1-3 years of experience in a help desk or IT support role.
 </li>
 <li>
 Proficiency with Windows and/or macOS operating systems, Microsoft Office Suite, and basic networking concepts (e.g., Wi-Fi, VPN).
 </li>
 <li>
 Familiarity with IT ticketing systems and remote support tools (e.g., TeamViewer, SCCM).
 </li>
 <li>
 Strong communication skills, with the ability to explain technical concepts to non-technical users in a clear, patient manner.
 </li>
 <li>
 A problem-solving mindset and a passion for delivering excellent customer service.
 </li>
 <li>
 Ability to work in a fast-paced, team-oriented environment with a global scope.
 </li>
 <li>
 Bonus: Experience with SAP, retail POS systems, or multilingual skills (e.g., English plus German, Spanish, etc.), given international presence.
 
 
 </li>
 </ul>
 
 Zones Offers a Comprehensive Benefits Package
 
 
 
 While we&rsquo;re committed to providing top-tier solutions, we&rsquo;re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
 
 
 At Zones, work is more than a job &ndash;with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you&rsquo;re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Zones participates in E-Verify. E-Verify is a system that compares information from a team member&rsquo;s Form I-9 to federal records to confirm their eligibility to work in the United States.
 
 
</div>

Help Desk Analyst L1

Liberty Personnel Services, Inc.

<div>
 Job Details:
 
 
 My client is seeking someone to serve in the capacity of Help Desk Support Analyst. The position is needed due to growth and high call volume. This role will be 1st shift EST and will be fully remote.
 
 
 
 Responsibilities:
 
 
 
 Technical support of Network, Desktop and Applications.
 
 
 Strong troubleshooting skills.
 
 
 Ability to follow strict escalation procedures.
 
 
 Excellent Documentation and Communication.
 
 
 Ability to work with minimal supervision.
 
 
 
 Required Skills:
 
 
 
 Help Desk Call Center
 
 
 Healthcare Environment
 
 
 Active Directory
 
 
 MS Windows 7 &amp; 8.
 
 
 MS Office 2003/2007/2010.
 
 
 Email Administration (MS Outlook).
 
 
 Edgar Unthank
 
 
 300 Conshohocken State Road | Conshohocken, PA 19428
 
 
 Direct Line: 484.238.1943
 
 
 edgar@libertyjobs.com www.libertyjobs.com
 
 
 www.linkedin.com/in/edgarunthank
 
 
 #IT
 
 
 #remote
 
 
 #midsenior
 
 
 
 
</div>

Help Desk Support Analyst Remote

V-ENVISAGE SOLUTIONS INC

Job DescriptionYou are the primary point of contact for internal employees or external clients seeking technical assistance. This role is responsible for diagnosing, troubleshooting, and resolving hardware, software, and network issues to ensure minimal disruption to business operations. A successful candidate balances strong technical acumen with exceptional customer service.Key Responsibilities<ul><li>Incident Management &amp; Troubleshooting:</li><li>Serve as the first line of technical support via phone, email, chat, or walk-ins.</li><li>Diagnose and resolve technical issues involving Windows/macOS operating systems, Microsoft 365, enterprise applications, and hardware (laptops, desktops, mobile devices, printers).</li><li>Walk end-users through step-by-step problem-solving processes.</li><li>Request Fulfillment &amp; Access Management:</li><li>Provision and de-provision user accounts, permissions, and distribution groups using Active Directory or Azure AD.</li><li>Configure and deploy new hardware and software for onboarding employees.</li><li>Ticket Documentation &amp; Escalation:</li><li>Log, categorize, and prioritize all incoming incidents and service requests within the ITSM ticketing tool (e.g., ServiceNow, Jira Service Management, Zendesk).</li><li>Escalate complex, unresolved issues to Tier 2/Tier 3 support or specialized infrastructure teams, ensuring accurate documentation is passed along.</li><li>Knowledge Management:</li><li>Contribute to the internal IT knowledge base by writing and updating documentation, FAQs, and user guides.</li></ul>Required Skills &amp; Qualifications<ul><li>Technical Skills:</li><li>Proficiency with Windows 10/11 and macOS environments.</li><li>Strong familiarity with Microsoft 365 administration (Outlook, Teams, SharePoint, OneDrive).</li><li>Basic understanding of networking concepts (TCP/IP, DNS, VPN, DHCP, Wi-Fi troubleshooting).</li><li>Experience using remote desktop support tools (e.g., TeamViewer, LogMeIn, BeyondTrust).</li><li>Soft Skills:</li><li>Customer-First Mentality: Exceptional empathy, patience, and active listening skills.</li><li>Communication: Ability to translate complex technical jargon into clear, user-friendly instructions.</li><li>Problem-Solving: Strong analytical and critical-thinking skills under pressure.</li><li>Time Management: Ability to multi-task and prioritize tickets in a fast-paced environment while meeting SLAs (Service Level Agreements).</li></ul>Education &amp; Experience Requirements<ul><li>Education: High School Diploma or equivalent required; Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field is a plus.</li><li>Experience: 2&ndash;5 years of experience in an IT service desk, help desk, or customer-facing technical support role.</li><li>Preferred Certifications (Highly Valued):</li><li>CompTIA A+, Network+, or Security+</li><li>ITIL 4 Foundation (highly preferred for Service Desk frameworks)</li><li>HDI-SDA (Help Desk Institute Service Desk Analyst)</li><li>Microsoft Certified: Endpoint Administrator Associate</li></ul>Pay: $26.00 - $35.00 per hourWork Location: In person

Service Desk Analyst

Hinkle Law Firm LLC

<div>
 
 Position Title: Help Desk Technician
 
 
 
 Reports To: CISO
 
 
 FLSA Status: Non-Exempt
 
 
 Position Summary: The Help Desk Technician will be the first point of contact for all IT-related requests within the firm. This role involves troubleshooting, problem-solving, and providing technical support to ensure the smooth functioning of our IT infrastructure. The successful candidate will assist with hardware and software issues, manage user accounts, and contribute to IT projects as needed. This position does not have the option of working remotely.
 
 
 
 Essential Job Duties and Responsibilities:
 
 
 
 Provide first-level contact and convey resolutions to user issues.
 
 
 Properly escalate unresolved tickets to other members of the IT team.
 
 
 Clearly communicate the issue when escalating requests.
 
 
 Track, route, and redirect problems to correct resources.
 
 
 Follow up with customers, provide feedback, and see problems through to resolution.
 
 
 Utilize excellent customer service skills.
 
 
 Ensure timely and proper recording, documentation, and closure of tickets.
 
 
 Preserve and grow knowledge of help desk procedures, products, and services.
 
 
 
 Job Qualifications:
 
 
 
 Proven working experience in providing help desk support. This includes three (3) years of help desk experience.
 
 
 Proficiency in Windows workstation administrative tasks and environments.
 
 
 Extensive experience with Microsoft 365/Microsoft Office applications.
 
 
 Working knowledge of help desk software, VPNs, and remote control.
 
 
 Must be able to work independently, including working alone in an office setting while resolving customer issues efficiently.
 
 
 Strong client-facing and communication skills.
 
 
 Advanced troubleshooting and multi-tasking skills.
 
 
 Will perform all duties and responsibilities of this position with or without reasonable accommodation.
 
 
 
 Working Hours:
 
 
 
 Schedule is 8:00 a.m. - 5:00 p.m. Monday through Friday and hours may vary.
 
 
 The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential duties, responsibilities, or requirements.
</div>

Help Desk Technician

Harrison, Walker and Harper

<div>Job Title: Help Desk Technician 
Location: Paris, TX 
Company: Harrison, Walker &amp; Harper 
Full-Time | Competitive Salary + Benefits
Role Overview: We're looking for a Help Desk Technician to join our team. This position is responsible for managing and delivering the technical support for software, hardware and network problems experienced by all computer users of all Harper company.
PAY RANGE: $18 - $20 per hour
PRIMARY WORK SCHEDULE: Monday &ndash; Friday 8am &ndash; 5:00pm
<ul><li>Depending on demand, in some instances, extended work hours may be needed</li></ul>
What You'll Do:
<ul><li>Manages help desk tickets with the company help desk software. Properly prioritize the related support based on issue severity.
</li><li>Provides firsthand technical support for all IT issues received via phone and e-mail including hardware, software or network problems.
</li><li>Clearly communicates technical solutions to employees in a user-friendly manner.
</li></ul>What We're Looking For:
<ul><li>High school diploma or equivalent and three years related experience.</li>
<li>Excellent communication, organizational, and problem-solving skills</li>
</ul>
What We Offer
<ul><li>Competitive Pay (pay is negotiable based on experience)</li>
<li>Paid Time Off &ndash; 9 Paid Holidays + Generous PTO Plan</li>
<li>Retirement Benefits &ndash; 401(k) with Company Match</li>
<li>Comprehensive Health Coverage &ndash; Medical, Dental, Vision</li>
<li>Stable, long-term employment with a trusted company</li>
</ul>
APPLY NOW: TEXT TECH TO 910.231.7076
EMPLOYEE BONUS REFERRAL LEVEL I
HWH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</div>

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