help desk analyst

Broad River Retail

<div>Help Desk Analyst
CULTURE SNAPSHOT
Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of &lsquo;Furnishing Life&rsquo;s Best Memories&rsquo;. At Broad River, we call all our employees &ldquo;Memory Makers.&rdquo; We do this because we know everyone that works for our Company has the power to make positive memories not only for our Guests, but also for their families, co-workers, and communities.
We take pride in training and developing our teams so that they can provide a premier customer experience to every Guest. Our Memory Makers are the driving force that has led us to being the largest and fastest growing Ashley licensee in the U.S. and landing us on the Top Places to Work list two years in a row in our industry.
AT A GLANCE
The Help Desk team provides support to our corporate office staff, retail team members across all retail locations, and our distribution centers. The successful candidate for the Help Desk Lead position must demonstrate excellent customer service, troubleshooting, and technical skills. Strong teamwork and multitasking abilities are essential. The ideal candidate is a self-starter who takes the initiative and maintains productivity. This includes proactively addressing support requests, following up on outstanding issues, and managing tasks with minimal oversight.
DAY IN THE LIFE AS THIS MEMORY MAKER<ul><li>
Excellent customer service skills: Provide a focus on providing exceptional support to a diverse range of users.</li><li>
Strong troubleshooting and technical skills: Possess proficiency in hardware, software, and network troubleshooting.</li><li>
Handle Tier 1 and Tier 2 Requests: A Tier 2 Help Desk typically deals with both basic (Tier 1) and more complex (Tier 2) support issues, acting as a go-to person for problem resolution.</li><li>
Review and Act on Tickets: Ensuring that all tickets are addressed by the end of the workday is an essential task, helping maintain service standards.</li><li>
Hardware/Software Upgrades and Repairs: Performing technical tasks such as upgrades and repairs aligns with the Lead&rsquo;s role in ensuring smooth IT operations.</li><li>
Support of Storis ERP System: Providing support for key systems, like an ERP, is common for a Tier 2, who often has more in-depth knowledge.</li><li>
Follow-Up on Requests: Ensuring timely resolution of outstanding requests is crucial for maintaining service levels and user satisfaction.</li><li>
Coverage During Business Hours: As a Tier 2 Help Desk Analyst, maintaining help desk coverage during operational hours is essential. Tier 2 team members contribute by ensuring availability and supporting continuity of service throughout the day.</li><li>
Manage and Monitor Internal Assets: Overseeing inventory and asset management is a suitable responsibility for a Tier 2 Help Desk, ensuring resources are tracked and available.</li><li>
Execute Special IT Projects: Participating in or leading special projects aligns with a Tier 2 role, often involving more complex tasks or leadership in specific areas.</li><li>
Required Travel: Travel to store or distribution center locations will be required for site inventory visits or in-person troubleshooting.</li><li>
Other Duties: Flexibility to take on additional tasks is standard for a Tier 2 Help Desk, as they often fill in gaps as needed.</li></ul>
WORKPLACE ENVIRONMENT
While performing the duties of this job the employee
<ul><li>Must be able to lift up to 15 pounds at a time.</li><li>
WORK SCHEDULE OUTLINED ON SITE, HYBRID, REMOTE WITH EXPECTATIONS</li><li>
Ability to work independently, as well as, in a collaborative team environment within an office setting.</li><li>
Physical requirements such as extended periods of sitting and computer use may be required.</li><li>
Ability to communicate effectively verbally, in writing, and/or electronically.</li><li>
Ability to use logical reasoning for simple and complex problem solving.</li></ul>
In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position.
MEMORY MAKER PERKS &amp; BENEFITS<ul><li>
Salary Range: $55,000-$60,000/annual salary</li><li>
Medical, dental, vision, and life insurance options
</li><li>Paid time off and 401K matching contribution
</li><li>Employee discount (40%) at BRR locations</li><li>
Internal Opportunities for career growth and advancement</li></ul>
OUR COMMITMENT TO YOU
Broad River Retail is committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or if you&rsquo;re parenting the next generation of Memory Makers, we firmly believe our work is at its best when everyone feels free to be their most authentic self.
WHAT YOU&rsquo;LL NEED TO SUCCEED<ul><li>
Experience with
<ul><li>Windows 10, Windows 11, Mac OS X (Other OS&rsquo;s as they emerge)</li><li>
Office 365/Azure</li><li>
Active Directory maintenance
</li><li>Mac and PC hardware</li><li>
Printers, scanners, computer peripherals (Label Printers, RF Scanners, MFC, etc.)</li></ul></li><li>
Experience working with ticketing systems to track, prioritize and resolve support requests in adherence to standard SLA policies.</li><li>
VOIP support experience
</li><li>Mobile devices (iOS, Android)</li><li>
Client PC connectivity - Ethernet, TCP/IP, DNS, DHCP, and VPN</li><li>
Shared Drive (Mappings)</li><li>
Strong customer service and troubleshooting skills</li><li>
Ability to communicate technical information, both verbal and written, to a wide range of end-users</li><li>
3 years+ experience supporting a Windows/Mac environment</li><li>
An Associate&rsquo;s degree or Bachelor&rsquo;s degree is preferred</li><li>
Preference will be given to candidates with training, experience or certification in IT or networking</li><li>
The ideal candidate is a self-starter who takes the initiative and maintains productivity. This includes proactively addressing support requests, following up on outstanding issues, and managing tasks with minimal oversight.</li></ul></div>

Help Desk Analyst

technology&

<div>
 
 
 Help Desk Analyst &ndash; IT / Operations Support (Remote)
 
 
 
 
 
 
 
 Location:
 
 Remote (Candidates must be present and authorized to work in the USA)
 
 
 
 Employment Type:
 
 On‑Call / Flexible Support
 
 
 
 Hourly Rate:
 
 Competitive
 
 
 
 
 
 Start Date:
 
 April 2026
 
 
 
 Positions Available:
 
 Multiple
 
 
 
 
 
 
 Position Summary
 
 
 
 Technology&amp; is hiring
 
 Help Desk Analysts
 
 to support
 
 either of its IT or Operations help desks
 
 for a large multinational client. The role involves providing
 
 first-line support to users by responding to inquiries, troubleshooting issues, and ensuring excellent customer service
 
 across various communication channels, including phone, email, and chat.
 
 
 
 
 
 This position is part of a flexible remote support pool where candidates will receive paid training.
 
 
 
 
 
 
 Candidate Profile
 
 
 <ul>
 <li>
 Excellent communication skills with strong customer service orientation.
 </li>
 <li>
 Ability to remain calm, patient, and professional when handling customer inquiries.
 </li>
 <li>
 Strong listening skills with an empathetic and positive communication style.
 </li>
 <li>
 Detail‑oriented with strong organizational and time‑management skills.
 </li>
 <li>
 Proficiency in Microsoft Office tools including Word, Excel, and PowerPoint.
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Respond professionally to customer inquiries via phone, email, or chat.
 </li>
 <li>
 Provide Tier 1 help desk support for IT systems or operational services.
 </li>
 <li>
 Assist students, staff, parents, or other stakeholders with inquiries and service requests.
 </li>
 <li>
 Log and track incidents, service requests, and inquiries using CRM and ITSM.
 </li>
 <li>
 Research solutions using knowledge bases, workflows, and predefined scripts.
 </li>
 <li>
 Diagnose issues and provide initial troubleshooting or guidance to resolve problems.
 </li>
 <li>
 Escalate complex or priority issues to Team Leads or appropriate Tier 2/3/4 support.
 </li>
 <li>
 Maintain accurate records of interactions, resolutions, and actions taken.
 </li>
 <li>
 Follow quality standards, service level expectations, and operational procedures.
 </li>
 </ul>
 
 
 
 
 
 Equal Opportunity Employer
 
 
 
 Technology&amp; is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, disability, national origin, or any other legally protected status. We are committed to creating a diverse and inclusive workplace.
 
</div>

Federal Home Loan Bank of Pittsburgh

<div>Position Summary
The Help Desk Analyst serves as a key liaison between frontline support and engineering teams. This role is responsible for advanced troubleshooting of complex or high-priority technical issues, ensuring timely resolution and maintaining exceptional customer satisfaction.
Beyond issue resolution, the Help Desk Analyst leads the development and maintenance of comprehensive knowledge base articles and training materials to support new technologies and evolving processes. By driving documentation standards and knowledge sharing, this position enhances team efficiency, fosters continuous learning, and strengthens the overall support framework within the organization
.
Key responsibilities include:
<ul><li>Serving as the primary escalation point for Level 1 technicians on challenging or time-sensitive cases.
</li><li>Acting as a bridge to engineering teams for deeper technical analysis and resolution.
</li><li>Performing advanced diagnostics and troubleshooting across multiple systems and platform.
</li><li>Creating and maintaining detailed knowledge base content and process documentation.
 </li><li>Developing training resources and onboarding materials for emerging technologies and tools.
</li><li>Promoting best practices to improve Helpdesk workflows and customer experience.
</li></ul>Primary Success Factors
<ul><li>Act as the primary escalation point for Helpdesk tickets requiring advanced troubleshooting or urgent resolution.
</li><li>Provide Level 2 support for Windows desktop, end user hardware, M365 collaboration tools, and AVD connectivity issues.
</li><li>Demonstrates strong knowledge in the administration of Microsoft applications such as Microsoft Office 365 and Azure environments including but not limited to Azure Active Directory, Exchange Online, SharePoint Online, MS Teams, OneDrive and Intune for mobile device management.
</li><li>Document Helpdesk workflows, troubleshooting guides, and standard operating procedures.
</li><li>Creates and maintains knowledge base articles that&rsquo;s located in ticketing system.
</li><li>Develop and maintain training materials for Helpdesk staff to improve technical proficiency and service quality.
</li><li>Collaborate with IT teams and vendors to resolve issues beyond Helpdesk level 1 scope.
</li><li>Ensure compliance with organizational policies and security standards during support activities.
</li><li>Participate in team knowledge-sharing sessions and contribute to continuous improvement initiatives.
</li><li>Researches, resolves and responds to complex customer problems in a timely manner, providing excellent listening and verbal skills, including being courteous and kind with the customer's needs in mind.
</li><li>Provides communication to managers, teams, IT and business units to ensure problems and project needs are addressed in a timely fashion.
</li><li>Works directly with customers and peers to reproduce, resolve and document issues for server administrators and security engineers to take appropriate corrective action, continuously communicating status updates to leadership and deliver solutions
</li><li>Demonstrates commitment to welcome, value and foster a climate that promotes and fully leverages team diversity. Participates in employee development through training and technology transfer to existing technical support team members.
</li></ul>Required Experience
<ul><li>Bachelor&rsquo;s degree in Information Systems, Computer Science, or equivalent work experience.
</li><li>Minimum of 2 years hands-on technical support experience working in Information Technology on a Helpdesk or ServiceDesk environment.
</li><li>Two years of experience with Windows OS Solutions and M365 environments.
</li><li>Proven experience with providing comprehensive technical support, as well as creating technical documentation.
</li><li>Ability to become aware of new technologies, either through training and/or on-the-job experience.
</li><li>Knowledge of the legislative and regulatory process
</li><li>Strong problem-solving and troubleshooting skills for Windows OS, Microsoft 365 (Outlook, Teams, SharePoint), and end-user hardware technologies.
</li><li>Ability to communicate technical information clearly to non-technical users.
</li><li>Experience in creating documentation and training resources.
</li><li>Strong knowledge of ticketing systems and IT support best practices.
</li><li>Customer-focused mindset with strong interpersonal skills.
</li></ul>Candidates with 3 or more years of hands-on technical support experience may be considered for an alternative role.
It is the policy of the Federal Home Loan Bank of Pittsburgh to ensure equal employment opportunity (EEO) for all employees and applicants for employment without regard to race, religion, color, sex, national origin, age, disability status, genetic information, veteran's status, ancestry, sexual orientation or status as a parent as defined by applicable law. It is the Bank's policy to comply with applicable laws concerning the employment of persons with disabilities, including reasonable accommodation for applicants and employees with disabilities.</div>

Red Oak Technologies

<div>
 
 Since 1995, Red Oak Technologies has been a trusted partner in the tech industry, delivering innovative talent solutions that drive progress. We specialize in quickly acquiring and efficiently matching top-tier professional talent with clients in immediate need of highly skilled contract, permanent or project management based resources.
 
 
 
 
 
 &ldquo;NOTE: If selected for this position, you are required to perform ALL work onsite&rdquo;
 
 
 
 
 
 Helpdesk Analyst
 
 
 
 
 
 MacOS troubleshooting experience REQUIRED.
 
 
 
 
 
 Shift (2pm to 11pm), Sunday to Thursday with Friday and Saturday off
 
 
 
 
 Additional Preferred skills
 
 
 &bull; Cisco CCNA certification
 
 
 &bull; CompTIA A+ certification
 
 
 &bull; Knowledge of ITIL standard methodologies such as the difference between Incident, Problem, and Change
 
 
 
 
 
 Ticketing System is ServiceNow. Handling call escalations from Tier 1 to Tier 2. Phone, email and chat support.
 
 
 
 
 
 Technical Support, 2+ years, Is Required
 
 
 Written Communication, 2-5 years, Is Required
 
 
 Mac OS X, 2-5 years, Is Required
 
 
 Time Management, 2-5 years, Is Required
 
 
 Communication Skill, 2-5 years, Is Required
 
 
 Problem Solving, 2-5 years, Is Required
 
 
 iOS 2-5 years, Is Required
 
 
 
 
 
 **Candidates must be able to work onsite at client, 5 days a week**
 
 
 
 
 
 Red Oak Technologies is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. See what it&rsquo;s like to be at the top; connect with one of our recruiters and apply today.
 
 
 
 
 
 Let us help you find your next career opportunity! JOIN RED OAK TECHNOLOGIES!
 
 
 
 
 
 Learn what it&rsquo;s like to be a Red Oak Consultant!
 
 
 
 
 
 Red Oak Five (Core Values): Relationships First | Exceptional Quality and Service | Unwavering Integrity and Trust | Be Easy To Do Business With | Respect Everyone
 
</div>

Florida International University

<div>About FIU 
Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university. 
Job Summary 
Supports FIU Students, Faculty, and Staff via Call Center and Walk-up support with a variety of types of technologies provided by Division of Information Technology.<ul><li>
Provides technical support on for FIUs students, faculty, and staff within Division of Information Technology.</li><li>
Provides help desk support for customer departments. Provides first call resolution for desktop, laptop, and network connectivity problems remotely in a call center.</li><li>
Assists in researching, analyzing, and diagnosing problems with client systems including Windows and Macintosh operating systems, peripheral equipment, and networks.</li><li>
Assists in resolving problems using documented processes where available and best practices where not.</li><li>
Assists in providing person-to-person technical support as necessary.</li><li>
Assists in creation of standard operating documentation as appropriate (e.g. knowledge base, e-mails, process improvements).</li><li>
Provides assistance to Contact Center Manger and assists with scheduling full and part-time staff.</li><li>
Assist DoIT with testing new application, workflows, and complete testing grid and documentation accordingly for Quality Assurance.</li></ul> 
Minimum Qualifications 
Bachelor's degree in related discipline with four (4) years of experience in a related field; OR eight (8) years of experience in a related field; OR an equivalent combination of relevant education and/or experience. 
Desired Qualifications 
<ul><li>
A+ Certification, HDI Support Analyst, or other equivalent industry-recognized certification desired.</li><li>
IT customer service experience.</li><li>
Knowledge of troubleshooting networking services.</li></ul> 
Job Category 
Administrative 
Advertised Salary 
$40,000 - $45,000 
Work Schedule 
Begin time: 8:00 AM
End time: 5:00 PM 
Pre-Employment Requirements 
Expanded Background Check 
Other Information 
<ul><li>
Ability to work flexible hours as needed.</li><li>
Shift may vary according to departmental needs.</li></ul> 
How To Apply 
Current Employee
As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in &quot;My Applications&quot;.
To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.
Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.<ul><li>This posting will close at 12:00 am of the close date.</li></ul> 
How To Apply 
Prospective Employee
If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in &quot;My Applications&quot;.
To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.
Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.<ul><li>This posting will close at 12:00 am of the close date.</li></ul> 
Disclosures 
Clery Notice
In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/. 
 
To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).
Pay Transparency
Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Notice of Non-Discrimination
FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment decisions, programs, and events without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding non-discrimination, contact FIU's Office of Civil Rights at 305.348.2785 or email ocr@fiu.edu.
Reasonable Accommodation Statement
Should you need an ADA accommodation to participate in a University event, program, or activity or need to request materials in an accessible format, please contact FIU's Office of Civil Rights (OCR) at 305-348-2785 or accommodations@fiu.edu. All requests for ADA accommodation or accessible materials for this event must be submitted to OCR at least seven (7) business days prior to the event or at the earliest possible opportunity.</div>

Senior Help Desk Analyst

Liberty Personnel Services, Inc.

<div>
 Job Details:
 
 
 My client is seeking someone to serve in the capacity of Help Desk Support Analyst. The position is needed due to growth and high call volume. This role will be 1st shift EST and will be fully remote.
 
 
 
 Responsibilities:
 
 
 
 Technical support of Network, Desktop and Applications.
 
 
 Strong troubleshooting skills.
 
 
 Ability to follow strict escalation procedures.
 
 
 Excellent Documentation and Communication.
 
 
 Ability to work with minimal supervision.
 
 
 
 Required Skills:
 
 
 
 Help Desk Call Center
 
 
 Healthcare Environment
 
 
 Active Directory
 
 
 MS Windows 7 &amp; 8.
 
 
 MS Office 2003/2007/2010.
 
 
 Email Administration (MS Outlook).
 
 
 Edgar Unthank
 
 
 300 Conshohocken State Road | Conshohocken, PA 19428
 
 
 Direct Line: 484.238.1943
 
 
 edgar@libertyjobs.com www.libertyjobs.com
 
 
 www.linkedin.com/in/edgarunthank
 
 
 #IT
 
 
 #remote
 
 
 #midsenior
 
 
 
 
</div>

Help Desk Support Analyst Remote

City of Pasadena, TX

<div>
 
 
 Duties:
 
 
 The Helpdesk Support Analyst works in conjunction with all IT Department team members. Responsible for the help desk support and management of vendor accounts Primary responsibilities will include vendor quotes and vendor accounts. Helpdesk: Answers helpdesk calls and email, assisting users with basic software and logging work order for advanced problems. Vendor Quotes and account management: Get vendor quotes for specifications provided, enter requisitions, follow purchase orders, receive/check shipments when delivered, process invoices and maintain vendor files. Phones: Assist with telephone accounts and maintain the City's internal phone book. General: Assist the IT Department team as needed and providing support with projects if required. Other general office duties. Must have and maintain, without interruption, required certifications and licenses. Works assigned schedule and complies with the City's timekeeping and attendance policies.
 
 
 
 
 Qualifications
 
 
 Associate's degree in computer field with at least one year of related experience, or an equivalent combination of experience and training. One to three years of experience supporting desktop systems and applications of similar scope. Valid Texas Driver's License and good driving record.
 
 
 The City of Pasadena offers
 
 very generous benefits to all full-time employees
 
 . For example:
 
 
 <ul>
 <li>
 Employee-only medical insurance starts as low as $15 per month and the most expensive Employee &amp; Family plan is less than $350 per month.
 </li>
 <li>
 The City has its own medical clinic staffed with a M.D. and two medical assistants. Employees and their covered dependents over the age of 5 can visit the clinic FREE OF CHARGE.
 </li>
 <li>
 Employees and their covered dependents also have access to Virtual Visits with a medical professional FREE OF CHARGE.
 </li>
 <li>
 The City offers college tuition reimbursement of up to $3,500 per year.
 </li>
 <li>
 As an employee, you will contribute a portion of your salary each pay-period towards your retirement and the City will match your contribution by 200%. Example, if you contribute $100, the City will contribute $200.
 </li>
 <li>
 Civilian employees accumulate vacation at the following rates:
 </li>
 <ul>
 <li>
 Less than 6 years of service - two weeks of vacation per year.
 </li>
 <li>
 From 6 to less than 11 years of service - three weeks of vacation per year.
 </li>
 <li>
 From 11 to less than 21 years of service four weeks of vacation per year.
 </li>
 <li>
 From 21 to less than 26 years of service five weeks of vacation per year.
 </li>
 <li>
 From 26 years of service and up six weeks of vacation per year.
 
 </li>
 </ul>
 </ul>
 Salary: $18.55 - $22.50 per hour
 
 
 
 Job Posted by ApplicantPro
 
</div>

Help Desk Support Analyst I

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