help desk associate

Saks

<div>Salary Range $19.61 - $24.51*
Job Description:
What This Position is All About
Under the leadership of the Assistant General Manager, Operations (AGMO), the Return Associate is responsible for facilitating returns sent to the store for processing and supporting the daily operations of our specialized work groups. 
Who You Are:<ul><li>
You have strong interpersonal skills, and are customer service orientated</li><li>
Have the ability to lift cartons, handle racks and carts of merchandise. Lifting of up to 15 pounds may be required</li><li>
Must have knowledge of POS and strong computer skills, i.e. Google, MS Office, and adapt to changing technology</li><li>
Ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision</li></ul>
You Also Have:<ul><li>
Ability to work a flexible schedule as per business needs &amp; adheres to dependability standards</li><li>
Demonstrates attention to detail and keeps personal work space organized</li><li>
Ability to influence team to follow store policies &amp; procedures to help in decision-making</li></ul>
As The Returns Associate, You Will:<ul><li>
Daily functions including but not limited to following:<ul><li>
Opening/ Closing of digital return register</li><li>
Maintain a neat and organized environment</li><li>
Follow protocols on policy and procedures for; processing returns, adjustments, and assisting in reconciling reports</li><li>
Ensure product is secured to standard</li><li>
Maintain integrity of product, by ensuring all .com returns are separated, organized and secure.</li><li>
Resolve customer issues both internal and external</li></ul></li></ul>
Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 
Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.</div>

Return Desk Associate

Swedishtechnology

Position OverviewWe are seeking responsible for overseeing help desk operations, includingthe full lifecycle of IT ticket management categorization, prioritization, assignment, and escalation&mdash;while ensuring timely resolution of technical issues. It also involves providing direct technical support to end-users to maintain high service standards and operational efficiency..Key Responsibilities&middot; Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.&middot; Manage and prioritize the help desk queue by ensuring accurate ticket categorization, effective assignment to appropriate technicians, and prompt action in alignment with established Service Level Agreements (SLAs).&middot; Maintain a high level of customer satisfaction by proactively communicating status updates, managing follow-ups, and professionally addressing service complaints.&middot; Document all incidents, resolutions, and steps in the ticketing system to build a comprehensive knowledge base.&middot; Create and update technical documentation, FAQs, and end-user guides to promote self-service.&middot; Assist in inventory management of IT assets, including tracking procurement, deployment, and disposal of hardware and software licenses.&middot; Contribute to the continuous improvement of help desk processes, tools, and service delivery methods.&middot; Monitor Help Desk system performance and provide reports to management.&middot; Additionally: -Install, configure, diagnose and/or resolve user-related hardware and software issues.- Identify, recommend, develop, and implement end user training programs to increase computer literacy and self-sufficiencyContract TermsLocation: Flexible (onsite/remote hybrid as per project needs).Duration: 12 months (extendable).Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>government : 4 years (Preferred)</li><li>Help desk : 4 years (Required)</li><li>IT Helpdesk: 4 years (Required)</li></ul>Language:<ul><li>English (Preferred)</li><li>Arabic (Required)</li></ul>License/Certification:<ul><li>driving License (Preferred)</li><li>ITIL Cert (Required)</li></ul>

IT Help Desk L1 and L2 Administrator

NTT DATA

Req ID: 352636
 
 
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. 
 
We are currently seeking a Helpdesk Senior Associate - L1.5 Technical Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). 
 
Senior Service Desk Associate - English
 
India - Work From Office Only 
Competitive Salary &amp; BenefitsRole Overview 
The Service Desk SeniorAssociate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes &amp; procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users. 
Role Responsibilities 
Manages customer interactions &amp; records reported issues in the ITSM 
Identifies issues, apply fixes and investigate root causes using internal instructions. 
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail 
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance 
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner 
Key Skills 
Ideally University education, preferably technical degree, or Microsoft certifications 
Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications 
Experience of providing Hybrid (Office and Remote) IT support is an advantage 
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills 
Excellent communication and customer service skills 
Fluency in English language 
Flexibility to work in night shifts when required 
 
About NTT DATA 
 
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&amp;D. 
 
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. 
 
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Helpdesk Senior Associate - L1.5 Technical Support

REVOLVE

<div>
 &nbsp;
 
 
 
 Meet REVOLVE:&nbsp;
 
 
 
 
 REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. For more information please visit www.revolve.com.
 
 
 
 At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. &nbsp;With a team of 1,000+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. &nbsp;It&rsquo;s our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. &nbsp;In return, we promise to keep REVOLVE a company where inspired people will always thrive. &nbsp;
 
 
 
 To take a behind the scenes look at the REVOLVE &ldquo;corporate&rdquo; lifestyle check out our Instagram @REVOLVEcareers or .
 
 
 
 Are you ready to set the standard for Premium apparel?
 
 
 
 
 
 
 
 
 
 Main purpose of the&nbsp;
 
 
 
 
 Spanish Customer Service&nbsp;
 
 
 
 
 Representative (TX/ID/NV)
 
 
 
 
 &nbsp;role:
 
 
 
 
 
 Answering inbound calls, chats, SMS, and emails with professionalism and excellent support. Representing REVOLVE in a way that is consistent with our organizational values. We obsess over our customers! Required equipment will be provided. Other duties may be added as needed.
 
 
 
 
 
 
 
 
 
 Major Responsibilities:
 
 
 
 
 
 Essential Duties and Responsibilities include the following. &nbsp;Other duties may be assigned.
 
 
 <ul>
 
 <li>
 Answering inbound telephone calls and providing excellent customer support
 </li>
 
 <li>
 Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism
 </li>
 
 <li>
 Responsible for researching and resolving complaints to ensure customer retention and satisfaction
 </li>
 
 <li>
 Follow up on all written correspondence and escalate to customer service manager on duty as necessary&nbsp;
 </li>
 
 <li>
 Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction
 </li>
 
 </ul>
 
 
 
 
 Required Competencies:
 
 
 
 
 
 To perform the job successfully, an individual should demonstrate the following competencies:
 
 
 <ul>
 
 <li>
 Ability to demonstrate fluent and expert level English and Spanish Language skills - both written and spoken
 </li>
 
 <li>
 Ability to work in a team environment&nbsp;
 </li>
 
 <li>
 Ability to give and receive honest and direct feedback
 </li>
 
 <li>
 Strong customer orientation with desire and willingness to help
 </li>
 
 <li>
 Strong verbal and written communication skills
 </li>
 
 <li>
 Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output&nbsp;
 </li>
 
 <li>
 Knowledge of apparel construction and fabrication and various fashion categories&nbsp;
 </li>
 
 <li>
 Ability to work required overtime when business needs warrant
 </li>
 
 <li>
 Schedule flexibility as shifts can change based on needs of our customers
 </li>
 
 </ul>
 
 
 
 
 Remote Work Requirements:&nbsp;
 
 
 
 
 <ul>
 
 <li>
 Ability to work autonomously in a virtual environment
 </li>
 
 <li>
 Must be reachable and available by telephone, email, and instant message during work hours
 </li>
 
 <li>
 Ability to meet set productivity standards on an ongoing basis
 </li>
 
 <li>
 Must have a dedicated quiet and distraction free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor)
 </li>
 
 <li>
 Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted)
 </li>
 
 <li>
 Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth)
 </li>
 
 </ul>
 
 
 
 
 Remote Work Requirements:
 
 
 
 
 <ul>
 
 <li>
 Ability to work autonomously in a virtual environment
 </li>
 
 <li>
 Must be reachable and available by telephone, email, and instant message during work hours
 </li>
 
 <li>
 Ability to meet set productivity standards on an ongoing basis
 </li>
 
 <li>
 Must have a dedicated quiet and distraction free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor)
 </li>
 
 <li>
 Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted)
 </li>
 
 <li>
 Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth)
 </li>
 
 </ul>
 
 
 
 
 Minimum candidate qualifications:
 
 
 
 
 <ul>
 
 <li>
 Excellent English and Spanish spoken and written language skills
 </li>
 
 <li>
 Experience with Microsoft word and excel&nbsp;
 </li>
 
 <li>
 High School Diploma
 </li>
 
 <li>
 Type 50+ words per minute&nbsp;
 </li>
 
 </ul>
 
 
 
 
 Preferred qualifications:
 
 
 
 
 <ul>
 
 <li>
 1+ years in Customer Service, help desk or call center experience&nbsp;
 </li>
 
 <li>
 Type 60+ words per minute&nbsp;
 </li>
 
 <li>
 Working knowledge of website navigation&nbsp;
 
 
 </li>
 
 </ul>
 
 
 A successful candidate works well in a dynamic environment with minimal supervision. &nbsp;At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it&rsquo;s what keeps us on our toes and excited to come to work every day.
 
 
 
 
 
 
 
 For individuals assigned and/or hired to work in California, Revolve includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications.
 
 
 
 A reasonable estimate of the current base salary range is $18 - $20/hr.
 
 
 
 
 
 
 
 
 
 ATTENTION:
 
 
 
 
 
 After submitting your application, please check your spam folder for emails on your application status. Emails are sent from an ADP email address.
 
</div>

Customer Service Rep

Accenture

Skill required: Employee Services - Analysis and Reporting 
Designation: HR Service Delivery New Associate 
Qualifications:Any Graduation
 
Years of Experience:0 to 1 years
 
About Accenture 
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
 
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services refer to the support and resources provided by an organization to its employees. This includes HR assistance, payroll processing, benefits administration, training programs, and wellness initiatives. The goal is to enhance employee satisfaction, productivity, and overall well-being. Process of examining data and presenting findings in a structured format. Analysis involves the examination of information to uncover patterns, trends, insights, or relationships. Reporting, on the other hand, involves communicating the results of the analysis through organized and clear documentation, often in the form of reports or presentations. The goal is to transform raw data into meaningful information that can support decision making and provide valuable insights. 
What are we looking for? Adaptable and flexible Problem-solving skills Commitment to quality Ability to meet deadlines Ability to handle disputes The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts
 
Roles and Responsibilities: &bull;In this role you are required to solve routine problems, largely through precedent and referral to general guidelines &bull; Your primary interaction is within your own team and your direct supervisor &bull; In this role you will be given detailed instructions on all tasks &bull; The decisions that you make impact your own work and are closely supervised &bull; You will be an individual contributor as a part of a team with a predetermined, narrow scope of work &bull; Please note that this role may require you to work in rotational shifts
 
Any Graduation

HR Service Delivery New Associate

Skill required: Employee Services - Workday Talent Management 
Designation: HR Service Delivery New Associate 
Qualifications:Any Graduation
 
Years of Experience:0 to 1 years
 
Language - Ability:English(Domestic) - Advanced
 
About Accenture 
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
 
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services refer to the support and resources provided by an organization to its employees. This includes HR assistance, payroll processing, benefits administration, training programs, and wellness initiatives. The goal is to enhance employee satisfaction, productivity, and overall well-being. Design, develop, implement and manage business solutions within Workday s HCM Tracking Library focusing on the talent and performance management data and aspects of an organization. 
What are we looking for? &bull;ServiceNow Advanced Workflows &bull;Workday &bull;Workday Advanced Reporting &bull;Workday Performance Management &bull;Workforce Management (WFM) &bull;Adaptable and flexible &bull;Ability to perform under pressure &bull;Problem-solving skills &bull;Ability to work well in a team &bull;Written and verbal communication
 
Roles and Responsibilities: &bull;In this role you are required to solve routine problems, largely through precedent and referral to general guidelines &bull; Your primary interaction is within your own team and your direct supervisor &bull; In this role you will be given detailed instructions on all tasks &bull; The decisions that you make impact your own work and are closely supervised &bull; You will be an individual contributor as a part of a team with a predetermined, narrow scope of work &bull; Please note that this role may require you to work in rotational shifts
 
Any Graduation

FirstHealth of the Carolinas

<div>Overview:
<div>
Help Desk Analyst</div><div></div><div> 
Receives and triages all incoming support calls, logs all requests for service, system issues and subsequent resolutions in the Helpdesk database. Serves as primary contact for system-related end-user questions and issues. Responds to service requests from end users relating to software, hardware, and network issues, including resetting user passwords and granting of user access privileges. Provides assistance with any and all activities relating daily computer operations.</div><div></div><div> 
Weekend night position - Friday and Saturday 11:00pm-11:30am</div>
Responsibilities:
<div>
This position is system critical.</div><div></div><div> 
Coverage is 24/7 including holidays, weekends, and inclement weather.</div><div></div><div> 
Generally assigned to specific shift. May work alone, after hours and on weekends based on assigned shift or critical need.</div>
Qualifications:
<div>
High school diploma required. Associate degree in Information Technology, Computer Science or equivalent experience preferred. CompTIA A+, Security+, Network+ or CCNA preferred.</div><div></div><div> 
Current enrollment in an information technology curriculum considered.</div><div></div><div> 
Minimum of one year of experience in a customer service, help desk or data center environment preferred. General computer/systems knowledge required. Experience with service desk systems, Windows, Microsoft Office tools, virtual computing, and/or enterprise environments preferred.</div></div>

Help Desk Analyst

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