help desk associate

NTT DATA

<p><b>Req ID:</b> 348829
<br>
<br>
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.<br>
<br>
We are currently seeking a Helpdesk Senior Associate-ITSM to join our team in Bangalore, Karnātaka (IN-KA), India (IN).<br>
<br>
Senior Service Desk Associate English
<br>
India - Hybrid working (Office and Hybrid (Office and Remote))<br>
Competitive Salary &amp; Benefits<br>
Role Overview<br>
The Service Desk SeniorAssociate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes &amp; procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.<br>
Role Responsibilities<br>
Manages customer interactions &amp; records reported issues in the ITSM<br>
Identifies issues, apply fixes and investigate root causes using internal instructions.<br>
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail<br>
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance<br>
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner<br>
Key Skills<br>
Ideally University education, preferably technical degree, or Microsoft certifications<br>
Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications<br>
Experience of providing Hybrid (Office and Remote) IT support is an advantage<br>
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills<br>
Excellent communication and customer service skills<br>
Fluency in English language<br>
Flexibility to work shifts if required<br>
<br>
<b>About NTT DATA</b><br>
<br>
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&amp;D.<br>
<br>
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.<br>
<br>
<b>NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. </b><b>This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.</b></p>

Helpdesk Senior Associate-ITSM

Genpact

<p></p><div><div><div><div><div><b><i>Ready to build the future with AI?</i></b></div></div><div><div><b><i>
At Genpact, we don&rsquo;t just keep up with technology&mdash;we set the pace. AI and digital innovation are redefining industries, and we&rsquo;re leading the charge. Genpact&rsquo;s </i></b><b><i>AI Gigafactory</i></b><b><i>, our industry-first accelerator, is an example of how we&rsquo;re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to </i></b><b><i>agentic AI</i></b><b><i>, our breakthrough solutions tackle companies&rsquo; most complex challenges.</i></b></div></div><div><div><b><i>
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquo;s possible, this is your moment.</i></b></div></div><div><div><b><i>
Genpact (NYSE: G) is an</i></b><b><i> </i></b><b><i>advanced technology services and solutions company that delivers</i></b><b><i> </i></b><b><i>lasting</i></b><b><i> </i></b><b><i>value for leading enterprises</i></b><b><i> </i></b><b><i>globally.</i></b><b><i> </i></b><b><i>Through our</i></b><b><i> </i></b><b><i>deep business knowledge, operational excellence, and cutting-edge solutions &ndash; we help companies across industries get ahead and stay ahead.</i></b><b><i> </i></b><b><i>Powered by curiosity, courage, and innovation</i></b><b><i>,</i></b><b><i> </i></b><b><i>our teams</i></b><b><i> </i></b><b><i>implement</i></b><b><i> </i></b><b><i>data, technology, and AI</i></b><b><i> </i></b><b><i>to</i></b><b><i> </i></b><b><i>create tomorrow, today.</i></b><b><i> </i></b><b><i>Get to know us at</i></b><b><i> </i></b><b><i>genpact.com</i></b><b><i> </i></b><b><i>and on</i></b><b><i> </i></b><b><i>LinkedIn</i></b><b><i>,</i></b><b><i> </i></b><b><i>X</i></b><b><i>,</i></b><b><i> </i></b><b><i>YouTube</i></b><b><i>, and</i></b><b><i> </i></b><b><i>Facebook</i></b><b><i>.</i></b></div></div><div><div><b>
Inviting applications for the role of </b><b>Technical Associate - Service Desk L1</b></div></div><div><div><b><i>
In this role, you would be providing Level 1 support in Service desk support.</i></b></div></div><div><div><b>
Responsibilities</b></div></div><div><ul><div><div><b>
Handle the issues/request reported through various ticketing tool within agreed SLA&rsquo;s</b></div></div></ul></div><div><ul><div><div><b>
You should handle Voice and Non-Voice tickets simultaneously.</b></div></div></ul></div><div><ul><div><div><b>
Responsible for executive leadership and Board members IT support.</b></div></div></ul></div><div><ul><div><div><b>
Advanced understanding of technology hardware, including desktop computers, laptops, tablets, printers, projectors, and scanners.</b></div></div></ul></div><div><ul><div><div><b>
Troubleshoots and resolves minor wireless, network, switch, or printer issues; escalates major issues (wireless, network, etc.) to information technology (IT) infrastructure technical teams</b></div></div></ul></div><div><ul><div><div><b>
Working knowledge of PC/LAN application software including Office 365 and Internet browsers (Internet Explorer, Chrome, Safari)</b></div></div></ul></div><div><ul><div><div><b>
Troubleshooting issues related to MDM, OS, Standard Office Suite, and Browsers.</b></div></div></ul></div><div><ul><div><div><b>
Second level support to Desktops, Laptops, Thin Clients, Printers, Scanners and Multi-Function Devices.</b></div></div></ul></div><div><ul><div><div><b>
Trouble shooting issues related to business specific applications.</b></div></div></ul></div><div><ul><div><div><b>
User provisioning of various business applications (ERP)</b></div></div></ul></div><div><ul><div><div><b>
Support Infra Projects (Refresh/Upgradations/Migrations/New Technology Rollout)</b></div></div></ul></div><div><ul><div><div><b>
Knowledge Management &ndash; Ensure the Knowledge Articles are used on all issues.</b></div></div></ul></div></div><div></div><div><div><div><b><br>
Qualifications we seek in you!</b></div></div><div><div><b>
Minimum Qualifications</b></div></div><div><ul><div><div><b>
Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field.</b></div></div></ul></div><div><ul><div><div><b>
Strong domain knowledge and technical orientation.</b></div></div></ul></div><div><ul><div><div><b>
Knowledge of OS, MDM and Office Issues.</b></div></div></ul></div><div><ul><div><div><b>
Multitasking skills.</b></div></div></ul></div><div><ul><div><div><b>
Ability to pay attention to detail.</b></div></div></ul></div><div><div><b>
Preferred Qualifications/ Skills</b></div></div><div><ul><div><div><b>
Customer Service and Problem-Solving attitude.</b></div></div></ul></div><div><ul><div><div><b>
Good communications skills in English.</b></div></div></ul></div><div><ul><div><div><b>
Should be able to deliver on tight timelines.</b></div></div></ul></div><div><div><b><i>
Why join Genpact?</i></b></div></div><div><ul><div><div><b><i>
Lead AI-first transformation</i></b><b><i> &ndash; Build and scale AI solutions that redefine industries</i></b></div></div></ul></div><div><ul><div><div><b><i>
Make an impact</i></b><b><i> &ndash; Drive change for global enterprises and solve business challenges that matter</i></b></div></div></ul></div><div><ul><div><div><b><i>
Accelerate your career</i></b><b><i>&mdash;Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills</i></b></div></div></ul></div><div><ul><div><div><b><i>
Grow with the best</i></b><b><i> &ndash; Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace</i></b></div></div></ul></div><div><ul><div><div><b><i>
Committed to ethical AI</i></b><b><i> &ndash; Work in an environment where governance, transparency, and security are at the core of everything we build</i></b></div></div></ul></div><div><ul><div><div><b><i>
Thrive in a values-driven culture</i></b><b><i> &ndash; Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress</i></b></div></div></ul></div><div><div><b><i>
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.</i></b></div></div><div><div><b><i>
Let&rsquo;s build tomorrow together.</i></b></div></div></div><div></div><div><div><b><i><br>
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, </i></b><b><i>color</i></b><b><i>, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.</i></b><br>
<b><i>Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.</i></b></div></div></div><p></p><p><br>
JobTechnical Associate</p><p>
Primary LocationIndia-Hyderabad</p><p>
ScheduleFull-time</p><p>
Education LevelBachelor's / Graduation / Equivalent</p><p>
Job PostingDec 25, 2025, 11:57:55 PM</p><p>
Unposting DateJan 25, 2026, 12:29:00 PM</p><p>
Master Skills ListConsulting</p><p>
Job CategoryFull Time</p></div>

Technical Associate - Service Desk L1

Fairview Health Services

<div>Responsibilities/Job Description:
<div>
The IT Asset Support Associate is responsible for managing and supporting IT assets across the organization. This role requires a proactive individual who can take ownership of technical issues, ensuring high levels of client satisfaction through effective communication and prompt resolutions.<br>
<br>
<b>Responsibilities</b></div><ul><li>
Accountability &amp; Ownership: Take ownership of technical issues related to IT assets, ensuring high levels of client satisfaction through effective communication and prompt resolutions.</li><li>
Incident &amp; Request Management: Respond to escalated requests from the Service Desk regarding endpoint devices and IT asset-related issues via telephone, email, and on-site support.</li><li>
Asset Deployment &amp; Troubleshooting: Execute or support the imaging, installation, deployment, and troubleshooting of IT assets such as desktops, laptops, mobile devices, printers, and peripherals, including upgrades and replacements, on a project or individual basis.</li><li>
Onboarding Support: Manage thorough and timely setup of IT assets for new and existing end-users, ensuring compliance with company standards.</li><li>
Collaboration: Coordinate with cross-functional technology teams to troubleshoot, diagnose, and resolve IT asset-related issues promptly, ensuring proper escalation and hand-off when necessary.</li><li>
Documentation &amp; Monitoring: Document, track, and monitor IT asset requests, problems, and actions per defined processes to ensure timely resolution and high levels of end-user satisfaction.</li><li>
Cabling &amp; Network Support: Provide first-level cabling configuration and support for network and phone issues, including tasks such as punch-downs and cable patching, as related to IT assets.</li><li>
Audit Support: Assist with audit activities by providing accurate IT asset records, data, and adherence to established policies and processes.</li><li>
Policy Champion: Advocate for and enforce established IT asset management processes and policies across technology teams and business units.</li><li>
Process Improvement: Contribute to the creation, execution, and maintenance of best-in-class IT asset management processes to ensure timely response, fulfillment, and user satisfaction. maybe</li><li>
Strategic Collaboration: Work with management to document and refine IT asset-related processes, procedures, and tools for improved efficiency and effectiveness.</li><li>
Continuous Improvement: Offer subject matter expertise and support to enhance IT asset management procedures, anticipate end-user needs, and align with organizational goals.</li><li>
On Call: Participate in on-call rotation outside of normal business hours if required.</li><li>
Mobile: Responsible for performing work at multiple Fairview sites and transporting equipment, as needed within a scheduled shift.</li></ul><div><b><br>
Required Qualifications</b></div><ul><li>
Information Technology Program Certificate and/or equivalent work experience</li><li>
Reliable personal transportation to perform work at multiple sites during a scheduled shift</li><li>
Ability to work on call</li><li>
Strong customer service</li><li>
Strong oral and written communication skills</li><li>
Strong prioritization and problem-solving</li><li>
Team oriented with strong interpersonal skills</li><li>
Proven ability to act with a sense of urgency while maintaining composure and professionalism during potentially emotional critical situations</li><li>
Basic knowledge of networking</li><li>
1 year directl applicable IT support (Service Desk or Hardware Support) experience</li><li>
Drivers License</li></ul><div><b>
Preferred Qualifications</b></div><ul><li>
Associate of Science or equivalent work experience with focus on Information Technology/Systems related technical field</li><li>
1 year 1 year of working in an enterprise (10,000+ users) and/or healthcare environment</li><li>
Knowledge of supporting iOS and Android</li><li>
Knowledge of IP phones</li><li>
Familiar with IT ticketing system such as Service Now</li><li>
A+, Network+</li></ul><br>
<div></div>
Qualifications: $22.51- $31.78 Hourly</div>

IT Asset Field Support Associate

SCOTT EQUIPMENT

<div><p>Since 1939, Scott has been family owned and proud to represent the world&rsquo;s finest manufacturers of construction equipment and cranes. Today, our team of nearly 400 employees sell, rents and provides top notch service and parts at 16 locations in 5 states. Come join us!</p><p><br>
<br>
Our founder believed that &ldquo;People are Important&rdquo; and that is reflected in our values and culture today. Employee benefits is one of the many places that shows.</p><p>
</p><p><b>Company Paid Benefits</b></p><p>
Life Insurance</p><p>
Long-Term Disability</p><p>
Short Term Disability for employees with 10 years or more of tenure</p><p>
Emergency Travel Assistance Program including ID theft protection</p><p>
Employee Assistance Program</p><p>
Paid Time Off tiered based on tenure</p><p>
Paid Holidays</p><p>
Wellness program with generous rewards</p><p>
Discretionary profit sharing</p><p>
</p><p><b>Partially company paid benefits</b></p><p>
Shared cost of health insurance with substantial employer contribution</p><p>
401K plan with an employer match on the first 6% an employee contributes</p><p>
</p><p><b>Available Benefits</b></p><p>
Dental</p><p>
Vision</p><p>
Accident Insurance</p><p>
Critical Illness</p><p>
Hospital indemnity
</p><p>Flexible Spending Account</p><p>
Short Term Disability</p><p>
Voluntary Life</p><p>
</p><p><b>Training</b></p><p>
On the Job training</p><p>
In person and online manufacturer training</p><p>
Scott Equipment University, a resource for safety, skills and career development training</p><p>
</p><p><b>Additional benefits</b></p><p>
Prescription Safety Glasses Reimbursement (based on position)</p><p>
Boots reimbursement (based on position)</p><p>
</p><p><b>Job Description:</b></p><p>
The Help Desk Analyst provides technical support across all branches and assists with Tier 1 and Tier 2 incidents, device deployment, user account and access management, diagnostic tool support, and onboarding and offboarding tasks. This role works closely with the Support Services Lead and collaborates with system administrators and application teams to ensure efficient, high-quality service delivery.</p><p><b>
Required</b></p><ul><li>
2+ years IT help desk or desktop support experience.</li><li>
Proficiency with Windows 11, Microsoft 365, and troubleshooting common user issues.</li><li>
Experience imaging and deploying PCs.</li><li>
Familiarity with Active Directory user administration.</li><li>
Basic networking knowledge (TCP/IP, DNS, DHCP).</li><li>
Excellent communication and customer service skills.</li><li>
Strong problem-solving and analysis.</li><li>
Ability to prioritize and multitask.</li><li>
Attention to detail and documentation.</li><li>
Team collaboration.</li><li>
Ability to work independently.</li></ul><p><b>
Preferred</b></p><ul><li>
Experience with OEM diagnostic tools.</li><li>
Exposure to MFA, M365 security, or conditional access.</li><li>
Experience with Cisco Webex Calling or VoIP systems.</li><li>
IT certifications such as A+ or Network+.</li></ul></div>

IT Help Desk Analyst

Accenture

<p><b>Skill required:</b> Employee Services - Analysis and Reporting<br>
<b>Designation:</b> HR Service Delivery New Associate<br>
<b>Qualifications:</b>Any Graduation
<br>
<b>Years of Experience:</b>0 to 1 years
<br>
<b>About Accenture</b><br>
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
<br>
<b>What would you do?</b> We are backfilling attrition for CL13 and same mail is attached. We are backfilling attrition for CL13 and same mail is attached. We are backfilling attrition for CL13 and same mail is attached.<br>
<b>What are we looking for?</b> We are backfilling attrition for CL13 and same mail is attached. We are backfilling attrition for CL13 and same mail is attached.
<br>
<b>Roles and Responsibilities:</b> We are backfilling attrition for CL13 and same mail is attached.</p>
<br>
Any Graduation

HR Service Delivery New Associate

<p><b>Skill required:</b> Employee Services - Employee and Labor Relations<br>
<b>Designation:</b> HR Service Delivery Associate<br>
<b>Qualifications:</b>Any Graduation
<br>
<b>Years of Experience:</b>1 to 3 years
<br>
<b>About Accenture</b><br>
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
<br>
<b>What would you do?</b> Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services refer to the support and resources provided by an organization to its employees. This includes HR assistance, payroll processing, benefits administration, training programs, and wellness initiatives. The goal is to enhance employee satisfaction, productivity, and overall well-being. Manage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights.<br>
<b>What are we looking for?</b> This includes HR assistance, payroll processing, benefits administration, training programs, and wellness initiatives. The goal is to enhance employee satisfaction, productivity, and overall well-being. Talent and HR services
<br>
<b>Roles and Responsibilities:</b> &bull;In this role you are required to solve routine problems, largely through precedent and referral to general guidelines &bull; Your expected interactions are within your own team and direct supervisor &bull; You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments &bull; The decisions that you make would impact your own work &bull; You will be an individual contributor as a part of a team, with a predetermined, focused scope of work &bull; Please note that this role may require you to work in rotational shifts</p>
<br>
Any Graduation

HR Service Delivery Associate

Accenture in India

<div>
 <strong>
  Skill required:
 </strong>
 Employee Services - Employee and Labor Relations
 <br/>
 <br/>
 <strong>
  Designation:
 </strong>
 HR Service Delivery Associate
 <br/>
 <br/>
 <strong>
  Qualifications:
 </strong>
 Any Graduation
 <br/>
 <br/>
 <strong>
  Years of Experience:
 </strong>
 1 to 3 years
 <br/>
 <br/>
 <strong>
  About Accenture
  <br/>
  <br/>
 </strong>
 Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
 <br/>
 <br/>
 <strong>
  What would you do?
 </strong>
 Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Process incoming requests received through emails, Service Now or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, HR &amp; Payroll team. Employee Services - More into query/case management Manage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights.
 <br/>
 <br/>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Written and verbal communication
  </li>
  <li>
   Critical Thinking
  </li>
  <li>
   Problem Management Provide input into process improvement opportunities and may oversee defining standards for new processes and reusable processes.
  </li>
  <li>
   Need to have minimum of 3 plus years of work experience in Leave of Absence Prior experience of handling policy discussion calls on FMLA, HIPAA &amp; ADA is a must Need to have prior experience with the following applications: Workday &amp; Service Now
  </li>
  <li>
   Leave &amp; Absence Administration MS Office Workday &amp; Service Now US Regulations on LOA &amp; Accommodation Analytical Thinking Multi Tasking/ Time Mgt Team Leadership Teaming and Collaboration Result Oriented " Effective Communication (verbal &amp; Non verbal)" Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent &amp; referral to general guidelines.Your expected interactions are within your own team &amp; direct supervisor.You will be provided detailed to moderate level of instruction on daily work tasks &amp; detailed instruction on new assignmentsThe decisions that you make would impact your own workYou will be an individual contributor as a part of a team, with a predetermined, focused scope of workPlease note that this role may require you to work in rotational shifts.Process incoming service requests received through the Contact Center, Email or Web Portal.Process employee leave requests, which includes verifying eligibility, tracking leave status, &amp; provide support services to employees on leave Obtain sufficient information to research &amp; complete the service requests, Key manual entries or answer query from client employees.Manage workflow of cases effectively &amp; take remedial action or escalate as necessary.Provide information, advice &amp; guidance to clients (individuals, managers, client HR, client representatives) in the relevant HR areas taking account of the confidential nature of the work area.Ensure &amp; maintain the security &amp; confidentiality of client data. Understanding the detailed functionality of all tools &amp; applications used for Leave &amp; Absence Administration. Understanding the end to end processes of Leave &amp; Absence Administration including Client Policies, State or any governing body s regulation.Ensuring all SLA requirements are met as agreed with the client.Ensure that the Team manages their case loads on a day to day basis identifying delays &amp; taking remedial action.Uses &amp; maintains process maps &amp; all process documentation identifying inputs, outputs, roles &amp; responsibilities of the process.Participates in OE programs, Process improvement programs.Create/Collate all necessary Leave data using the appropriate job aids as specified in the Processes. Generate all required reports from Database as per the agreed timelines &amp; send it to the required Stakeholders (Payroll &amp; Benefits Team)Provide appropriate support processes &amp; ensure compliance in adhering to client policies/practices.Maintain up-to-date knowledge of client policies, statutory requirements from the State/Local governing body &amp; special h&amp;ling procedures.Required to identify, assess, &amp; resolve complex issues/problems within own area of responsibility &amp; operating largely independentlyPrioritize own activities &amp; assist team members as needed in order to meet client deadlines &amp; quality standards, Any Graduation
   <br/>
  </li>
 </ul>
</div>


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