help desk manager

Trusted Fraternal Life

<div><div><b>Service Desk Support Manager</b></div>
<div></div><div><b>Role Summary
</b></div><div>The Service Desk Support Manager oversees the technical support team that provides assistance to employees or sales agents facing issues with hardware, software or other computer-related services. This role requires technical expertise and strong leadership skills to effectively manage a team and ensure high customer satisfaction.</div>
<div>The Service Desk Support Manager is responsible delivering high-quality support to business partners and clients, both in person and remotely. This role requires an in-depth understanding of computer hardware and software, enabling the diagnosis and resolution of more complex technical issues. This role may also be responsible for providing in-depth training, managing system configurations, performing system upgrades, and assisting with IT infrastructure maintenance. The Service Desk Support Manager ensures that all technical issues are addressed promptly and efficiently, ensuring minimal disruption to business operations.</div>
<div></div><div><b>Responsibilities
</b></div><ul><li>Facilitates change management discussions.</li>
<li><div>Oversees the Support Technician team by managing workloads, monitoring performance, providing coaching and feedback, and ensuring service levels and quality standards are met.</div>
</li><li>Implements service desk policies, procedures, and best practices.</li>
<li>Assists with managing relationships with vendors for software or hardware support.</li>
<li>Monitoring and reporting on service desk performance metrics</li>
<li>Audits service desk tickets to ensure adherence to standards.</li>
<li>Responds to and manages more complex client support queries, troubleshooting hardware, software, and network-related issues.</li>
<li>Provides expert-level support in person, over the phone, or via remote access, with an emphasis on resolving issues in a timely manner.</li>
<li>Diagnoses and troubleshoots issues with computer software, peripherals, hardware, and network systems.</li>
<li>Utilizes diagnostic tools and troubleshooting techniques to identify the root causes of issues, including system crashes and connectivity problems.</li>
<li>Provides problem-solving support and guides clients through in-depth technical solutions.</li>
<li>Delivers training on advanced technical topics, including system configuration, software updates, and efficient usage of IT resources.</li>
<li>Installs, configures, and upgrades hardware and software systems to maintain optimal performance.</li>
<li>Collaborates with other IT teams to escalate unresolved or high-priority issues.</li>
<li>Completes support tickets, ensuring issues are tracked, documented, and resolved within set timeframes.</li>
<li>Develops and maintains documentation for troubleshooting procedures, software installations, and system configurations.</li>
<li>Participates in continuous improvement efforts to streamline support processes and enhance user experience.</li>
<li>Other duties as assigned.</li>
</ul>
<div></div><div><b>Qualifications &amp; Skills
</b></div><ul><li>Post-Secondary Degree in Information Systems or equivalent experience in related field.</li>
<li>7+ years working in information technology operations is preferred.</li>
<li>Experience with managing IT service desk operations is preferred.</li>
<li>Working knowledge of and hands-on experience with IT Asset Management (ITAM), IT Service Management (ITSM), and IT Infrastructure Library (ITIL) frameworks, including the application of best practices to support service delivery, incident management, and continuous improvement initiatives.</li>
<li>Analytical and problem-solving skills; ability to troubleshoot computer problems.</li>
<li>Self-starter with excellent teamwork skills and an innate sense of urgency.</li>
<li>Proficient in service desk software, remote access tools, and ITSM platforms.</li>
<li>Exceptional analytical and problem-solving abilities, with experience handling complex technical issues.</li>
<li>Ability to work under pressure and manage multiple priorities, ensuring timely resolution of client requests.</li>
<li>Strong interpersonal and communication skills, with the ability to explain technical concepts to non-technical users.</li>
</ul>
<div></div><div><div><b>About Trusted Fraternal Life</b></div>
<div>Trusted Fraternal Life&rsquo;s purpose is to serve communities, provide financial security, and enhance quality of Life. Its vision is to be the innovative leader in fraternal partnerships and consolidation, while growing existing business, and engaging more people to enjoy financially secure, purposeful lives. Created in March 2024 by Trusted Fraternal Life, Trusted Fraternal Life is committed to building the NextGen fraternal benefit society. The organization&rsquo;s financial strength rating was upgraded to an A with a stable outlook in 2024 by the Kroll Bond Rating Agency and it has been recognized as a Top Workplace eleven years in a row. The Trusted Fraternal Life family of brands includes Trusted Fraternal Life, Degree of Honor, Woman&rsquo;s Life and Catholic United Financial.</div>
<div></div><div><b>Our Mission...</b></div>
<div>Trusted Fraternal Life's purpose is to facilitate consolidation in the fraternal sector, while preserving unique identities and traditions, and achieving the necessary scale to be relevant, to compete, and to grow.</div>
<div>Our vision is to be an innovative leader in fraternal partnerships, while growing our existing business and engaging more people to enjoy financially secure, purposeful lives.</div>
<div>Trusted Fraternal Life serves as the cornerstone to a family of fraternal brands. We celebrate the unique missions and traditions that each brand brings to the family, while providing financial strength, advanced technology, and additional products to the brands of Trusted Fraternal Life</div></div></div><div></div>

Service Desk Support Manager

General Dynamics Ordnance and Tactical Systems

<div>Company Overview: General Dynamics Ordnance and Tactical Systems (OTS) is a global leader in the design, engineering and production of munitions, energetics, weapons, armaments, and missile subsystems around the world. OTS empowers the U.S. military and its allies with an extensive range of overarching product segments applied across all levels of strategic and tactical operations, providing a cutting-edge advantage to our warfighters. Our Ethos of Honesty, Trust, Transparency, and Alignment, are the guiding principles that form the foundation of everything we do. Integrity is paramount, innovation fuels our passion, customer satisfaction is at the core of our mission, and collaboration is key to our success - fostering a culture of teamwork and mutual respect among employees, partners, and stakeholders. Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package that goes above and beyond with compensation; healthcare, wellness, retirement, and work/life benefits that include career development and recognition programs. If who we are and what we do resonates with you, we invite you to join our high-performance team! Job Summary: Provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes) | Answers questions regarding system procedures, online transactions, systems status and downtime procedures and is typically located within a call center | Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems | Maintains a troubleshooting tracking log ensuring timely resolution of problems Impact of the Role:
<h3 class="jobSectionHeader"><b>General Profile</b></h3><ul><li>
Working supervisor of a team (spends a portion of time performing the work supervised) or supervises the daily activities of production team members</li><li>
Must have one or more of any direct report type</li><li>
Analyses information to solve on-going problems and implements procedures and approaches to complete work
</li><li>Responsible for results of the team</li><li>
Provides direction to team using extensive knowledge of established precedents and practices</li><li>
Consistent exercise of discretion &amp; judgment</li></ul>
Essential Functions:
<ul><li>Supervises all aspects of the organization's technical help desk.
</li><li>Provides mentoring and leadership to the team.
</li><li>Develops and optimizes processes to achieve service level requirements and performance goals.
</li><li>Establishes policies and procedures that produce high-quality service to internal customers.
</li><li>Identifies and implements help desk systems and tools to identify, document, track, and resolve reported problems.
</li><li>Reviews key metrics to analyze the help desk performance and identify problem areas.
</li><li>Supports resource planning and decision-making.
</li><li>Aligns help desk activities, strategies and initiatives to support and enhance the objectives of the organization.
</li><li>Collaborates with and trains technical teams to ensure accurate ticket categorization and resolution.
</li><li>Leads and directs the work of other employees and has some responsibility for personnel actions including hiring, performance management, and termination with concurrence from HR &amp; General Managers.
</li><li><ul>Required Qualifications:
<li><ul><li><b>Required education and experience:</b> Associate's Degree and 3-5 years' experience OR Equivalent Combination of Relevant Education &amp;/or Experience</li><li><b>
Critical professional related technical skills; computer skills:</b> Proficient in Microsoft Office (Excel, Word, PowerPoint)</li></ul></li>
Preferred Qualifications:
<li><ul><li><b>Preferred education and experience:</b> Bachelor's Degree</li><li><b>
Discipline/Major:</b> Business or IT degree preferred</li><li><b>
Knowledge, skills &amp; abilities:</b> Help Desk Management. Issue Resolution. Process Optimization. Solution Delivery. Upgrades Management. Vendor Management. Technical Project Management. Performance Metrics. IT Help Desk Software.</li></ul></li>
Physical Requirements:
<li><ul><li>Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.</li><li>
Work primarily in a climate-controlled environment with minimal safety/health hazard potential.</li></ul></li>
Travel Requirements: Up to 25% travel likely. _____________________________: The above statements describe the general nature and level of work only. The statements do not represent an exhaustive list of required responsibilities and skills. Other duties may be added or this job description may be amended at any time. This job description does not alter an employee's at-will employment status or create an employment agreement or contract, implied or otherwise.</ul></li></ul></div>

Supervisor, End User Svcs

Blink Health

<div><div><p><b>Company Overview:</b></p>
<p>
Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products &ndash; BlinkRx and Quick Save &ndash; remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.</p>
<p>
BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.</p>
<p>
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!</p></div><h3 class="jobSectionHeader"><b>
About the Role</b></h3>
<p>
At Blink Health, we're committed to making prescription medications more affordable and accessible for everyone. Behind that mission is a reliable, scalable, and user-focused IT organization.</p>
<p>
We're looking for an IT Support Manager to lead our Service Desk team and own the end-to-end support experience for employees across Blink. This role is equal parts people leadership, operational ownership, and hands-on problem solving. You'll be responsible for ensuring our teams&mdash;from corporate functions to pharmacy operations&mdash;have seamless, secure, and efficient access to the tools they need to do their best work.</p>
<p>
You'll partner closely with Engineering, Network, and Information Security teams to support a growing, fast-paced environment, while continuously improving how we deliver IT support at scale.</p>
<h3 class="jobSectionHeader"><b>
What You'll Do</b></h3>
<h4 class="jobSectionHeader"><b>Lead the Service Desk</b></h4>
<ul><li>Own day-to-day Service Desk operations, ensuring high-quality, responsive support across the organization.</li>
<li>Hire, mentor, and develop a high-performing team with a strong customer-first mindset.</li>
<li>Set clear expectations, track performance, and continuously improve SLAs, KPIs, and team effectiveness.</li>
<li>Act as an escalation point for complex or high-impact issues, ensuring timely and thoughtful resolution.</li>
</ul><h4 class="jobSectionHeader"><b>Deliver a High-Quality Employee Experience</b></h4>
<ul><li>Ensure a seamless IT experience for all employees, including high-touch, white-glove support for executive stakeholders.</li>
<li>Oversee support across MacOS, Windows, and core SaaS platforms (Okta, Google Workspace, Slack, Zoom).</li>
<li>Maintain strong onsite support standards, including hardware setup, office support, and AV readiness for key meetings.</li>
</ul><h4 class="jobSectionHeader"><b>Own User Lifecycle &amp; Access Management</b></h4>
<ul><li>Lead onboarding and offboarding processes, ensuring timely and secure provisioning and de-provisioning of access.</li>
<li>Partner with HR and Security to ensure processes are efficient, compliant, and scalable.</li>
<li>Identify opportunities to automate and streamline identity and access workflows.</li>
</ul><h4 class="jobSectionHeader"><b>Drive Asset &amp; Endpoint Management</b></h4>
<ul><li>Own IT asset lifecycle management, including procurement, tracking, auditing, and refresh planning.</li>
<li>Ensure endpoints are securely managed and compliant using MDM tools such as Jamf and Intune.</li>
<li>Maintain clean, accurate inventory and documentation to support growth and operational needs.</li>
</ul><h4 class="jobSectionHeader"><b>Strengthen ITSM &amp; Change Management</b></h4>
<ul><li>Own and improve Service Desk processes across incident, request, problem, and change management.</li>
<li>Ensure the Service Desk is tightly integrated into change control processes, with clear communication and risk awareness.</li>
<li>Leverage tools like Jira Service Management to drive visibility, accountability, and continuous improvement.</li>
</ul><h4 class="jobSectionHeader"><b>Partner Across IT &amp; the Business</b></h4>
<ul><li>Work closely with Network Engineering, Information Security, and DevOps to support system changes, rollouts, and projects.</li>
<li>Act as the connective tissue between end users and technical teams, ensuring alignment and smooth execution.</li>
<li>Support security initiatives and compliance efforts as a key operational partner to InfoSec.</li>
</ul><h4 class="jobSectionHeader"><b>Improve, Scale, and Simplify</b></h4>
<ul><li>Use data and trends to identify recurring issues and implement long-term fixes.</li>
<li>Build and maintain a strong knowledge base and self-service capabilities.</li>
<li>Continuously look for ways to simplify processes, reduce friction, and improve the overall support experience.</li>
</ul><h3 class="jobSectionHeader"><b>What You'll Need</b></h3>
<ul><li>7+ years of IT support experience, with 2&ndash;3+ years leading Service Desk or IT Support teams.</li>
<li>Experience operating in fast-paced, high-growth environments with evolving priorities.</li>
<li>Strong technical foundation across MacOS, Windows, and modern SaaS tools (Okta, Google Workspace, Slack, Zoom).</li>
<li>Hands-on experience with ITSM tools (Jira Service Management preferred).</li>
<li>Experience with MDM platforms such as Jamf and/or Microsoft Intune.</li>
<li>Deep understanding of user lifecycle management and access provisioning.</li>
<li>Experience managing IT assets and supporting endpoint lifecycle at scale.</li>
<li>Solid understanding of ITIL principles, with a practical, execution-focused approach.</li>
<li>Strong communication skills and the ability to work effectively across technical and non-technical teams.</li>
<li>A bias toward action, ownership, and continuous improvement.</li>
</ul><h3 class="jobSectionHeader"><b>What Sets You Apart</b></h3>
<ul><li>You take ownership and operate with a strong sense of accountability.</li>
<li>You balance speed with quality in a fast-moving environment.</li>
<li>You focus on solving root causes, not just symptoms.</li>
<li>You build strong partnerships and communicate clearly across teams.</li>
<li>You care deeply about the employee experience and take pride in delivering great service.</li>
</ul><div><p><b>
Why Join Us:</b></p>
<p>
It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.</p>
<p>
We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</p>
<p>
Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.</p></div></div>

IT Support Manager (Service Desk)

Microland

<div><div><div><div><div><p><b>Job Description</b></p>:</div><div><div><b>
Education Qualification :
</b><br>
Engineer - B.E / B.Tech / MCA<br>
<br>
<b>Skills :</b><br>
Primary -&gt; Functional | IT Operations Management | Current, Up to date Operational Documentation Library (ODL) | 4 - Advanced
<br>
Tertiary -&gt; Behavioral | Microland Skills | Execution Excellence | 4 - Advanced
<br>
Tertiary -&gt; Behavioral | Aptitude | Tasks Related Skills | 4 - Advanced
<br>
<br>
<b>Certification :</b><br>
Technology | IT Service Management Certifications | ITIL Intermediate Certificate<br>
<br>
This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefore essential that the successful candidate is highly customer focused and exhibits an ability to effectively communicate with customers and across all levels of IT management.<br>
<br>
This role will also cover areas including, but not restricted to, the following.<br>
<ul><li>Aiding Service Management team on major issues</li><li>Driving the efficiency and effectiveness of the incident management process.</li><li>Monitoring the effectiveness of incident management and making recommendations for improvement.</li><li>Ensure timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals</li><li>Responsible for meeting targets of KPIs and SLAs</li><li>Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions</li><li>Providing information (input) to the Problem Manager</li><li>Client communications</li><li>Providing a point of escalation for user issues</li><li>Demonstrating and increasing the value proposition of the incident management team and IT operations.</li><li>Manage a team of 6 to 8 members and its associated activities</li></ul><br>
Technical Skills<br>
<ul><li>Experience in IT enabled services &ndash;IT Service Desk, IT Help Desk (Preferably phone support interacting with foreign clients/users)</li><li>Good knowledge of ITIL service management processes</li><li>ITIL Certified (Mandatory)</li><li>Experience of managing a team of 4 to 10 people</li><li>Should have independently driven major incidents (P1 and P2)</li><li>Worked in Incident, Problem and Change Management teams</li><li>Good Verbal and written communication</li></ul></div></div></div></div></div><div><div><div><div><p><b>
Location</b></p>:</div><div><p>
Saudi Arabia - Jeddah</p></div></div></div></div><div><div><div><div><p><b>
Created On</b></p>:</div><div><p>
25-Mar-2026</p></div></div></div></div></div><div></div>

Associate Lead - Service Management (SM4)

Segreve & Hall Insurance Associates

<p>Segreve &amp; Hall is seeking a professional and organized individual to join our team as a Welcome Desk Coordinator. This position serves as the first point of contact for clients and plays a key role in ensuring a positive and efficient office experience.</p><p>Position Overview:</p><p>The Welcome Desk Coordinator is responsible for managing front office operations, greeting clients, handling incoming communications, and providing administrative support to the team. The ideal candidate will demonstrate strong communication skills, attention to detail, and a commitment to delivering excellent customer service.</p><p>Key Responsibilities:</p><p>Greet and assist clients and visitors in a professional and courteous manner</p><p>Answer, screen, and direct incoming phone calls</p><p>Manage incoming and outgoing mail and deliveries</p><p>Perform general administrative tasks, including data entry and document handling</p><p>Provide support to the service team as needed</p><p>Maintain an organized and efficient front office environment</p><p>Qualifications:</p><p>Excellent verbal and written communication skills</p><p>Strong organizational and multitasking abilities</p><p>Professional demeanor with a customer-focused approach</p><p>Proficiency with standard computer systems and willingness to learn agency platforms</p><p>Prior administrative or customer service experience preferred</p><p>What We Offer:</p><p>Competitive compensation based on experience</p><p>Comprehensive benefits package, including Health, Dental, and 401(k)</p><p>Supportive and collaborative work environment</p><p>Opportunities for professional development &amp; growth</p><p>Segreve &amp; Hall is committed to providing outstanding service to our clients while fostering a professional and supportive workplace for our employees.</p><p>Pay: $45,000.00 - $50,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li></ul><p>Work Location: In person</p>

Welcome Desk Coordinator

Salayel Hospitality

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 To provide proactive administrative and helpdesk support to the Operations and Property Management teams, ensuring smooth day-to-day operations, effective communication, accurate documentation, and timely reporting in line with company policies.
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 <br/>
 Help Desk &amp; Operations Support
 <br/>
 <br/>
 <ul>
  <li>
   Manage and respond to all incoming helpdesk calls and service requests in a timely manner.
  </li>
  <li>
   Support end users and service providers, coordinating actions and follow-ups.
  </li>
  <li>
   Escalate issues, complaints, and operational concerns to management when required.
  </li>
  <li>
   Provide prompt administrative support and respond to employee queries.
   <br/>
   <br/>
  </li>
 </ul>
 Administration &amp; Office Management
 <br/>
 <br/>
 <ul>
  <li>
   Provide administrative support to Operations Managers, Property Managers, and Assistant Property Managers.
  </li>
  <li>
   Maintain accurate records, databases, and filing systems (electronic and physical).
  </li>
  <li>
   Manage schedules and diaries to ensure efficient coordination of activities.
  </li>
  <li>
   Monitor office supplies, manage inventory, and coordinate replenishment.
  </li>
  <li>
   Coordinate office maintenance and resolve day-to-day office issues.
   <br/>
   <br/>
  </li>
 </ul>
 Documentation &amp; Reporting
 <br/>
 <br/>
 <ul>
  <li>
   Maintain, update, and control SOPs, operational manuals, and shared drive documentation.
  </li>
  <li>
   Ensure property manuals are updated and consistent across all sites.
  </li>
  <li>
   Prepare daily, weekly, monthly, and ad hoc operational reports as required.
  </li>
  <li>
   Maintain transmittal logs, attendance records, leave records, and operational files.
  </li>
  <li>
   Support document control activities as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 Coordination
 <br/>
 <br/>
 <ul>
  <li>
   Liaise with internal departments including HR, Finance, Procurement, IT, and service partners.
  </li>
  <li>
   Coordinate and support administrative staff such as drivers, cleaners, and office assistants.
  </li>
  <li>
   Perform additional duties as assigned by management.
   <br/>
   <br/>
  </li>
 </ul>
 Key Performance Indicators (KPIs)
 <br/>
 <br/>
 <ul>
  <li>
   Timely submission of monthly inventory reports.
  </li>
  <li>
   Regular updates of SOPs and operational manuals.
  </li>
  <li>
   Accurate and timely operational and security reporting.
  </li>
  <li>
   Daily maintenance of incoming and outgoing document logs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications &amp; Experience
  <br/>
  <br/>
 </strong>
 Education
 <br/>
 <br/>
 <ul>
  <li>
   Diploma in any discipline (Administration preferred).
  </li>
  <li>
   Office Management certification is an advantage.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 3 years&rsquo; experience in administration or helpdesk/office coordination.
   <br/>
   <br/>
  </li>
 </ul>
 Skills &amp; Knowledge
 <br/>
 <br/>
 <ul>
  <li>
   Strong knowledge of office administration and documentation control.
  </li>
  <li>
   Familiarity with ERP or back-office systems.
  </li>
  <li>
   Advanced MS Office skills.
  </li>
  <li>
   Excellent communication, organization, and attention to detail.
   <br/>
   <br/>
  </li>
 </ul>
 Job Challenges
 <br/>
 <br/>
 <ul>
  <li>
   Managing urgent and short-notice requests.
  </li>
  <li>
   Flexibility in working hours and duties based on operational needs.
  </li>
 </ul>
</div>


Help Desk Coordinator

Essentia Technologies (Pvt) Limited

<p>What we do? We offer control room (Help Desk) services to one of the companies in United Kingdom. The company is working in Security industry since 2005 and covering on average 150 locations with security services (mainly security guards). A helpdesk scheduler reports to Help Desk Manager (in Pakistan) and Client Manager (in UK).</p><p><b>Job Description:</b></p><p>To perform all helpdesk duties and operations in a timely, efficient and courteous manner; ensuring that all company policies and procedures are complied with .</p><p><b>Key Responsibilities:</b></p><ul><li>Ensure Guard rotas are loaded weekly and make appropriate decisions regarding shifts.</li><li>Carry out daily activities of the control room as governed and directed by the Helpdesk Manager.</li><li>Maintain and update continuously Duty Filters, Subcontract reports, filing, emergency cover and any other reasonable task as directed by the Helpdesk Manager.</li><li>Maintain liaison calls between clients, Customer Relationship Managers and all employees in a conscientious and courteous manner.</li><li>Report all necessary incidents and occurrences to the Helpdesk Manger and Customer Relationship Manager in a timely manner so that appropriate management action can be taken.</li><li>Generate daily reports and distribute as directed by the Helpdesk Manager.</li><li>Produce appropriate customer service reports as appropriate and in a timely manner.</li><li>Provide front desk out of hour&rsquo;s service as appropriate.</li><li>Assist the Helpdesk Manager in the completion of approved project work as directed.</li><li>Maintain regular and consistent professional attendance, punctuality, personal appearance and adherence to relevant Health and Safety procedures.</li><li>Pursue personal development of skills and knowledge necessary for the effective performance of the role.</li><li>Any other duties within the business reasonably and appropriately delegated by the Helpdesk Manager.</li><li>Complete adequate handover to line management prior to you taking approved holiday.</li><li><b>Skills Requires:</b></li><li><b>Administrative experience within a business environment</b></li><li>Very strong attention to detail</li><li><b>Proven interpersonal and communication skills, both oral and written at all levels</b></li><li>High degree of computer literacy</li><li><b>Highly motivated and determined</b></li><li>Demonstrate the ability to understand business processes and their purpose</li><li><b>Team Player</b></li></ul><p>Pay: From Rs40,000.00 per month</p><p>Work Location: In person</p>

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