Help Desk & CAFM System Coordinator

Job Summary

The Help Desk & CAFM System Coordinator will coordinate service requests and work orders across a large-scale electromechanical maintenance and Facility Management project, ensuring effective Help Desk operations and accurate use of the CAFM system.

Key Responsibilities

• Manage daily FM Help Desk operations.
• Receive, log, categorize, assign, and monitor maintenance requests.
• Maintain accurate work-order information within the CAFM system.
• Coordinate with customers, engineers, supervisors, and technicians.
• Monitor outstanding work orders and support timely completion.
• Train users on CAFM functionality and established workflows.
• Monitor compliance with Help Desk and CAFM procedures.
• Prepare operational and performance reports.
• Analyze service issues and support fast and effective resolution.

Requirements

• Higher education degree.
• Minimum 2 years' experience in Help Desk operations or Customer Service within FM or a related environment.
• Previous supervisory-level experience.
• Experience using electronic work-management systems.
• CAFM experience strongly preferred.
• Good understanding of technical and non-technical FM services.
• Strong Microsoft Office skills.
• Fluent in Arabic and English, spoken and written.
• GCC experience preferred.