Facilities Coordinator

Who are we?

We are the market leader in commercial real estate services and investments, offering our clients across Africa and the Middle East an integrated range of high-quality real estate services, including facilities management, advisory and transaction services, and project management.

We primarily support corporate clients who procure services on a contractual basis throughout the Middle East and Africa, and even globally, depending on their portfolio.

Why choose us?

Imagine more than just the future of work — with CBRE Excellerate, you can help shape it. Within our leading international group, you will discover a culture that encourages entrepreneurship, where your outstanding work is not only valued but also celebrated. Collaborate with talented people, benefit from exceptional resources, and thrive both professionally and personally throughout your career journey.

About the Role

The Facilities Coordinator serves as the central point of contact for the office, ensuring smooth day-to-day operations, excellent reception service, and efficient facilities coordination. This role blends administrative excellence with workplace support, vendor coordination, office administration, finance, health and safety activities, and ad-hoc requests to ensure a fun, safe environment. Acting as an ambassador of a one-team approach, the incumbent collaborates with colleagues to inspire customer moments of delight and pursue amazing outcomes each day within a fast-paced tech environment.

Key Responsibilities

• Front Desk & Guest Management: Provide a high-class service and customer/visitor experience, ensuring every interaction is professional and pleasant.
• Responsible for FM standards and delivery of the IFM services contract through KPIs and SLAs.
• Coordinate client performance reviews against agreed outputs on a monthly basis.
• Accountable for the financial performance of site service delivery.
• Ensure that essential site soft and hard services PPM and remedial works are completed.
• Ensure that critical systems (UPS, FM200, Fire Alarm, Emergency Lighting, M&E, HVAC) and non-critical systems and equipment are properly maintained.
• Manage suppliers and service providers supporting site operations.
• Assist in raising and managing purchase orders, work orders, e-logbooks, harbour calls, and related processes.

Requirements

• A minimum of 5-7 years’ experience in Customer Service, Hospitality, Facilities Management, or a supervisory role within a related service environment.
• Strong written and verbal communication skills.
• Experience in contract management and performance measurement.
• PC literate, including proficiency in Microsoft systems, with experience in PPM and FM software systems such as CAFM.
• Excellent commercial understanding, including P&L and budget responsibility.