help desk specialist

VeeAR Projects Inc.

<div>
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Provide first-level technical support for hardware, software, and basic network issues
 </li>
 <li>
 Respond to help desk tickets, emails, and calls in a timely manner
 </li>
 <li>
 Assist with user account setup, password resets, and access management
 </li>
 <li>
 Support employee onboarding by setting up systems, accounts, and required tools
 </li>
 <li>
 Coordinate with internal teams to ensure smooth onboarding and offboarding processes
 </li>
 <li>
 Troubleshoot and resolve IT issues or escalate when necessary
 </li>
 <li>
 Maintain documentation of issues, resolutions, and onboarding procedures
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Basic knowledge of Windows OS and IT support concepts
 </li>
 <li>
 Some experience or exposure to onboarding/offboarding processes is preferred
 </li>
 <li>
 Strong communication and customer service skills
 </li>
 <li>
 Ability to multitask and work in a fast-paced environment
 </li>
 <li>
 Willingness to learn and grow in an IT support role
 </li>
 </ul>
 
 
</div>

Help Desk Specialist

Sutherland

<div>
 
 Job Description
 
 
 
 Sutherland is seeking a talented onsite
 
 IT Help Desk Specialist
 
 to join our growing team in
 
 Cairo
 
 ! If you have the skills and experience needed to succeed in this role, we want to hear from you!
 
 
 As an
 
 IT Help Desk Specialist
 
 , you'll be responsible for the following:
 
 
 
 Technical Support:
 
 
 
 <ul>
 <li>
 Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
 </li>
 <li>
 Efficient problem resolution and maximize systems availability.
 </li>
 <li>
 Review the frequently faced system problems and work on the improvements.
 </li>
 <li>
 Strict Compliance to agreed SLA for issue resolution.
 </li>
 <li>
 On Call 24x7.
 </li>
 <li>
 Maintains integrity of systems.
 </li>
 <li>
 Ensure all users can access their workstation with required privileges for day-to-day operations.
 </li>
 <li>
 Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner. This includes Relationship Management, Communications, Meetings, and floor walks. Working with them and prioritizing helpdesk tickets response and face to face follow-up with internal customers to drive Service Level Agreements.
 </li>
 <li>
 Participates in problem management and promptly escalates faults in line with set procedures to the correct support agency and resolves the problem in a timely manner without affecting Business. This includes collection of info and monitors on frequently occurring problems and reports these issues to the relevant groups in order to resolve them, and ensures all of these are made known to the Management team (Duty Manager, Site Lead, Site Manager).
 </li>
 <li>
 Daily system maintenance checks prior to the operation/business opening hours, with ongoing support during operational hours.
 </li>
 <li>
 Performs routine preventive maintenance on hardware and software, to include desktops, laptops, copiers, faxes, scanners, telephones, bar-code scanners, thin clients and other technologies.
 </li>
 <li>
 Strictly adhere to the set procedures and follow the guidelines.
 
 
 </li>
 </ul>
 
 Hardware/software preparation &amp; installations
 
 :
 
 
 <ul>
 <li>
 Responsible for preparing, deploying and installing all IT assets including desktops, laptops, monitors, copiers, faxes, scanners, telephones, thin clients, windows operating systems &amp; applications, switches, routers, etc.
 
 
 </li>
 </ul>
 
 Documentation:
 
 
 
 <ul>
 <li>
 Maintaining a documentation for all IT assets, network changes/activities, including creation and maintains for all system related manuals and guides.
 </li>
 <li>
 Documentation maintained to support compliance/IT Security and audit requirements.
 </li>
 <li>
 Improves client references by writing and maintaining documentation.
 </li>
 <li>
 Participates in Asset management. Ensure Assets are maintained and tracked accordingly by following the Standard Operating Procedures for such.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or equivalent.
 </li>
 <li>
 MCSE, MCITP, CCNA knowledge with minimum 3 years of hands-on experience in windows operating systems &amp; Cisco network environments. Certification is a plus.
 </li>
 <li>
 Technical experience &amp; awareness with Windows Operating Systems, Active Directory, Virtualization technologies, SCCM, switching, routing, Voice over IP and IP technologies, Antivirus systems, etc.
 </li>
 <li>
 Familiar with standard concepts, practices, and procedures within information technology.
 </li>
 <li>
 Ability to work well with others in pursuit of business aims / ability to work under pressure.
 </li>
 <li>
 Energy, enthusiasm and commitment to the business unit.
 </li>
 <li>
 Positive response to and recognition of the need for change.
 </li>
 <li>
 Ability to make realistic decisions and is willing to take the responsibility for acting on their own initiative.
 </li>
 <li>
 High standards of integrity and the ability to motivate self/others towards continuous performance improvement and personal development.
 </li>
 <li>
 Willing to work on different shifts and be assigned to other sites/location if required.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 All your information will be kept confidential according to EEO guidelines.
</div>

IT Help Desk Specialist | Cairo | Onsite

<div>Job Description 
Sutherland is seeking a talented onsite IT Help Desk Specialist to join our growing team in Cairo! If you have the skills and experience needed to succeed in this role, we want to hear from you!
As an IT Help Desk Specialist, you'll be responsible for the following:
Technical Support:<ul><li>
Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.</li><li>
Efficient problem resolution and maximize systems availability.</li><li>
Review the frequently faced system problems and work on the improvements.</li><li>
Strict Compliance to agreed SLA for issue resolution.</li><li>
On Call 24x7.</li><li>
Maintains integrity of systems.</li><li>
Ensure all users can access their workstation with required privileges for day-to-day operations.</li><li>
Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner. This includes Relationship Management, Communications, Meetings, and floor walks. Working with them and prioritizing helpdesk tickets response and face to face follow-up with internal customers to drive Service Level Agreements.</li><li>
Participates in problem management and promptly escalates faults in line with set procedures to the correct support agency and resolves the problem in a timely manner without affecting Business. This includes collection of info and monitors on frequently occurring problems and reports these issues to the relevant groups in order to resolve them, and ensures all of these are made known to the Management team (Duty Manager, Site Lead, Site Manager).</li><li>
Daily system maintenance checks prior to the operation/business opening hours, with ongoing support during operational hours.</li><li>
Performs routine preventive maintenance on hardware and software, to include desktops, laptops, copiers, faxes, scanners, telephones, bar-code scanners, thin clients and other technologies.</li><li>
Strictly adhere to the set procedures and follow the guidelines.</li></ul>
Hardware/software preparation &amp; installations:<ul><li>
Responsible for preparing, deploying and installing all IT assets including desktops, laptops, monitors, copiers, faxes, scanners, telephones, thin clients, windows operating systems &amp; applications, switches, routers, etc.</li></ul>
Documentation:<ul><li>
Maintaining a documentation for all IT assets, network changes/activities, including creation and maintains for all system related manuals and guides.</li><li>
Documentation maintained to support compliance/IT Security and audit requirements.</li><li>
Improves client references by writing and maintaining documentation.</li><li>
Participates in Asset management. Ensure Assets are maintained and tracked accordingly by following the Standard Operating Procedures for such.</li></ul> 
Qualifications<ul><li> 
Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or equivalent.</li><li>MCSE, MCITP, CCNA knowledge with minimum 3 years of hands-on experience in windows operating systems &amp; Cisco network environments. Certification is a plus.</li><li>Technical experience &amp; awareness with Windows Operating Systems, Active Directory, Virtualization technologies, SCCM, switching, routing, Voice over IP and IP technologies, Antivirus systems, etc.</li><li>Familiar with standard concepts, practices, and procedures within information technology.</li><li>Ability to work well with others in pursuit of business aims / ability to work under pressure.</li><li>Energy, enthusiasm and commitment to the business unit.</li><li>Positive response to and recognition of the need for change.</li><li>Ability to make realistic decisions and is willing to take the responsibility for acting on their own initiative.</li><li>High standards of integrity and the ability to motivate self/others towards continuous performance improvement and personal development.</li><li>Willing to work on different shifts and be assigned to other sites/location if required.</li></ul> 
Additional Information 
All your information will be kept confidential according to EEO guidelines.</div>

Navancio LLC

Company: Navancio LLC Location: Remote, U.S.-based Position Type: Full-time Expected Hours: 40 hours per week Schedule: Monday&ndash;Friday, with availability during Eastern Time core business hours Openings: 2 Status: Contingent upon contract award and customer approval Compensation: $55,000 -$75,000About the RoleNavancio is seeking two Help Desk Specialist I team members to provide Tier 1 application support for users of a federal case management system. The Help Desk Specialist will receive, document, triage, troubleshoot, and track user-reported issues through resolution while coordinating with government subject matter experts and the technical delivery team.This role is ideal for customer-focused IT support professionals who are organized, responsive, and comfortable supporting a mission-critical application in a federal environment.Responsibilities&middot; Provide Tier 1 help desk and application support for user-reported issues, bugs, defects, and service requests.&middot; Log, update, categorize, prioritize, and track tickets using tools such as Jira, ServiceNow, or similar systems.&middot; Troubleshoot user issues, document resolution steps, and escalate unresolved issues through the appropriate support path.&middot; Coordinate with subject matter experts, business analysts, developers, QA staff, and technical leads to support ticket resolution.&middot; Maintain accurate ticket notes, status updates, internal references, and follow-up actions through closure.&middot; Help tag and catalog issues that may require development backlog review, defect remediation, or future enhancements.&middot; Support user account managers and stakeholders by documenting recurring issues, user needs, and process improvement opportunities.&middot; Provide clear, professional, and timely communication to users and internal team members.&middot; Learn the supported application, business processes, escalation model, and federal support requirements.Required Qualifications&middot; 1&ndash;3 years of experience in IT help desk, application support, customer support, service desk, or technical support.&middot; Experience using ticketing systems such as ServiceNow, Jira, Zendesk, Freshservice, Remedy, or similar.&middot; Strong customer service, troubleshooting, documentation, and follow-up skills.&middot; Ability to communicate clearly with users, technical staff, and leadership.&middot; Ability to learn complex business applications and follow documented support procedures.&middot; Ability to work remotely and collaborate with a distributed team during Eastern Time core business hours.&middot; U.S. citizenship required due to federal contract requirements.&middot; Ability to complete federal onboarding requirements, which may include background investigation, fingerprinting, and obtaining/maintaining a DoD Common Access Card (CAC), if required.Preferred Qualifications&middot; Experience supporting federal, DoD, law enforcement, justice, public safety, or case management applications.&middot; Experience with Tyler Technologies / Entellitrak or other configurable enterprise applications.&middot; Experience working with CAC-enabled systems or federal user environments.&middot; CompTIA A+, Network+, Security+, ITIL Foundation, or similar certification.&middot; Familiarity with basic SQL, application logs, or defect triage is a plus.Work Authorization and Federal RequirementsU.S. citizenship is required due to federal contract requirements. Selected candidates may be required to complete federal onboarding requirements, including background investigation, fingerprinting, annual cybersecurity training, a non-disclosure agreement, and obtaining/maintaining a DoD Common Access Card (CAC), as applicable.Equal Employment OpportunityNavancio LLC is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, age, or any other status protected by applicable law.Application InstructionsTo apply, please submit your resume and a brief summary of your relevant experience. Include the position title in your application materials.Pay: $55,000.00 - $75,000.00 per yearLicense/Certification:<ul><li>CompTIA A+, Network+, Security+, or similar certification (Preferred)</li></ul>Work Location: Remote

Help Desk Specialist I — Federal Application Support

Berlin-Wheeler

<div><h1 class="jobSectionHeader">Help Desk I Specialist</h1>
Be the person who makes someone's day easier.
Are you the kind of person who enjoys solving problems, helping others, and figuring out &quot;why it's not working&quot;? We're looking for a dependable, people-focused Help Desk I Specialist to join our IT team and provide first-level technical support to employees and users across the organization.
This is a great opportunity for someone looking to grow their career in IT while gaining hands-on experience with hardware, software, troubleshooting, and customer support in a fast-paced environment.<h2 class="jobSectionHeader">
What You'll Do</h2><ul><li>
Provide first-level technical support by phone, email, chat, and ticketing systems</li><li>
Troubleshoot common hardware, software, password, printer, and connectivity issues</li><li>
Assist users with Microsoft Office, email, VPN access, and system navigation</li><li>
Set up and configure computers, monitors, peripherals, and user accounts</li><li>
Escalate advanced technical issues to higher-level IT staff when needed</li><li>
Document issues, resolutions, and support activity accurately in the ticketing system</li><li>
Deliver friendly, professional customer service with patience and urgency</li><li>
Help maintain technology inventory and equipment organization</li><li>
Support both onsite and remote employees as needed</li></ul><h2 class="jobSectionHeader">
What We're Looking For</h2><ul><li>
Strong communication and customer service skills</li><li>
Basic understanding of computer systems, networking, and troubleshooting</li><li>
Ability to stay organized and manage multiple requests at once</li><li>
Positive attitude with a willingness to learn and grow</li><li>
Ability to explain technical information in simple, easy-to-understand terms</li><li>
Reliable attendance and strong problem-solving skills</li><li>
Previous help desk, technical support, customer service, or IT experience is a plus</li><li>
Certifications such as A+, Google IT Support, or similar are helpful but not required</li></ul><h2 class="jobSectionHeader">
Why Join Us?</h2><ul><li>
Opportunity to build a long-term career in Information Technology</li><li>
Supportive team environment with hands-on training</li><li>
Variety in your day - no two problems are ever the same</li><li>
Meaningful work helping employees stay connected and productive</li><li>
Stable organization that values teamwork and reliability</li></ul><h2 class="jobSectionHeader">
Preferred Qualifications</h2><ul><li>
High school diploma or equivalent required</li><li>
Associate degree in Information Technology or related field preferred</li><li>
1+ year of technical support or customer service experience preferred</li></ul><h2 class="jobSectionHeader">
ScheduleWork Environment</h2><ul><li>
Full-time position</li><li>
Day shift with occasional after-hours support as needed</li></ul><h2 class="jobSectionHeader">
Apply Today</h2>
If you enjoy technology, helping people, and solving problems, we'd love to hear from you. Whether you're starting your IT career or looking to grow your skills, this role offers the opportunity to make an impact while building valuable experience.</div>

Help Desk I Specialist

MISR TECHNOLOGY SERVICES

<div>Helpdesk Specialist provides fast and useful technical assistance on computer systems as well as answering queries on basic technical issues and offer advice to solve them.
An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
Responsibilities<ul><li>
Serve as the first point of contact for end users seeking technical assistance over the phone, ticketing system, and emails.</li><li>
Perform remote troubleshooting through diagnostic techniques and pertinent questions</li><li>
Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.</li><li>
Determine the best solution based on the issue and details provided by end users</li><li>
Walk the customer through the problem-solving process</li><li>
Direct unresolved issues to the next level of support personnel</li><li>
Provide accurate information on IT products or services</li><li>
Record events and problems and their resolution in logs</li><li>
Follow-up and update end user&rsquo;s status and information</li><li>
Pass on any feedback or suggestions by customers to the appropriate internal team</li><li>
Identify and suggest possible improvements in procedures</li><li>
Manage PC setup and deployment for new employees using standard hardware, images and software</li><li>
Perform timely workstation hardware and software upgrades as required</li><li>
Diagnosing and solving hardware/software faults</li><li>
Managing and troubleshooting any end-user equipment printers, scanners and VC</li><li>
Responsible to track assets and document the details</li><li>
Follows and implements the company&rsquo;s data security rules</li></ul>
Requirements and Qualifications
<ul><li>BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience</li><li>
Years of experience at least 3 years</li><li>
Above average knowledge of networking protocols, especially TCP/IP.</li><li>
Proven experience as a help desk specialist or other customer support role</li><li>
Tech savvy with working knowledge of office automation products, databases and remote control</li><li>
Good understanding of computer systems, mobile devices and other tech products</li><li>
Good knowledge of Microsoft Excel, Word and PowerPoint</li><li>
Ability to diagnose and resolve basic technical issues</li><li>
Proficiency in English</li><li>
Having a good knowledge of</li><li>
CompTIA A+</li><li>
ITIL Foundation.</li><li>
Microsoft Certified Solutions Associate on Windows 10.</li><li>
Excellent communication skills at all levels in the company</li><li>
Managing Priorities</li><li>
End user-oriented and cool-tempered</li></ul>
TqkDxjntiF</div>

IT Helpdesk Specialist - Alex Office

Select Medical

<div>
 
 
 Select Medical
 
 
 
 
 
 
 Support Specialist / Technical Help Desk
 
 
 
 
 
 Monday - Thursday; 8 am - 7 pm
 
 
 
 
 ON-SITE position in Mechanicsburg, PA
 
 
 
 <ul>
 <li>
 $21.00 - starting hourly rate***
 </li>
 <li>
 Employer will not sponsor work visas for this position now or in the future and is not interested in corp.-to-corp. business arrangements at this time.***
 
 
 </li>
 </ul>
 
 Why work for Select?
 
 
 
 We are committed to your growth and success!
 
 
 <ul>
 <li>
 Career Advancement opportunities
 </li>
 <li>
 Competitive pay, benefits, and PTO
 </li>
 <li>
 Eligible for referral bonuses
 </li>
 <li>
 Thorough orientation program
 </li>
 <li>
 Team-oriented environment
 </li>
 <li>
 Hands-on training to help desk
 
 
 </li>
 </ul>
 The Support Specialist is responsible for delivering quality customer service by providing a single point of contact to report problems, make inquiries, and assist whenever possible in the resolution of problems reported to the IS Help Desk. This position is primarily responsible for assuring that all calls are answered in a timely manner and that problems are logged and assigned to an available Help Desk staff member for resolution. The Support Specialist I reports to the Help Desk Manager. The Support Specialist I is challenged with handling the interaction with users and their problems in a courteous, patient, informative, and timely manner in order to ensure a superior level of customer service. It is important for the specialist to understand and engage the proper rules for problem resolution and escalation.
 
 
 <ul>
 <li>
 Ensure customer satisfaction by responding in a timely manner to all issues reported to the Help Desk. This support includes, but is not limited to, computer or peripheral hardware and software, network connectivity issues, as well as any systems in use.
 </li>
 <li>
 Ensure that all issues are logged promptly and accurately with detailed up-to-date information.
 </li>
 <li>
 Ensure timely escalation of customer problems by documenting the impact to the customer by assigning an appropriate priority and resolution target. Initiate escalation, as appropriate, to ensure management awareness of problems that are severe in nature or that are exceeding documented targets.
 </li>
 <li>
 Review outstanding issues on a daily basis to assure that troubleshooting and resolutions are current.
 </li>
 <li>
 Recognize any problem, hardware or software that may have ramifications enterprise-wide; strategize and define remediation plan with the Help Desk Manager and execute accordingly.
 </li>
 <li>
 Participate in relevant information-sharing activities.
 </li>
 <li>
 Monitor and report on any security violations related to the unwarranted access to corporate data.
 </li>
 <li>
 Ensure that all problems are resolved in a timely and efficient manner.
 </li>
 <li>
 Help build team spirit by assisting other staff members and promoting a positive workplace.
 </li>
 <li>
 Maintain awareness of the rapidly changing environment and recommend cost efficient techniques.
 </li>
 <li>
 Recognize potential areas where policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion. Submit recommendations as appropriate.
 </li>
 <li>
 Support the mission and direction of Select Medical, both within the Information Services department and throughout the corporation.
 </li>
 <li>
 Complete any activities, tasks, and projects assigned.
 
 
 </li>
 </ul>
 
 Required
 
 
 
 <ul>
 <li>
 Associates Degree or actively enrolled in an Associates Program
 </li>
 <li>
 Ability to work posted shift
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Superior customer service skills
 </li>
 <li>
 Computer Skills
 </li>
 <ul>
 <li>
 Understanding of operating systems such as Windows and OS X/iOS
 </li>
 <li>
 PC hardware and peripheral experience
 </li>
 </ul>
 <li>
 Good interpersonal skills including: face-to-face, verbal, electronic, and telephonic.
 </li>
 <li>
 Professional Skills:
 </li>
 <ul>
 <li>
 Accuracy and attention to Detail
 </li>
 <li>
 Personal sense of urgency
 </li>
 <li>
 Excellent analytical and problem solving skills are essential.
 </li>
 <li>
 Organized
 </li>
 <li>
 Good time management skills in order to meet deadlines.
 </li>
 <li>
 Ability to multitask and adapt to changing business priorities
 </li>
 <li>
 Ability to work independently and as part of team to reach a mutually established goals.
 </li>
 </ul>
 <li>
 Flexible and open to change.
 </li>
 <li>
 Previous experience in metrics based role, where production/quality standards are upheld.
 </li>
 </ul>
</div>

IT Support Specialist

Search 10000+ Help desk specialist jobs near you this May. New roles added regularly across leading industries. Apply today.

10000 help desk specialist jobs Near Me

Help Desk Specialist

IT Help Desk Specialist | Cairo | Onsite

IT Help Desk Specialist | Cairo | Onsite

Help Desk Specialist I — Federal Application Support

Help Desk I Specialist

IT Helpdesk Specialist - Alex Office

IT Support Specialist