help desk specialist

Bosta

<div>
 Company Overview:
 
 
 Bosta is a rapidly growing tech startup aiming to revolutionize the logistics and financing landscape for e-commerce in the Middle East and Africa regions. The company specializes in catering to individuals who leverage social media platforms to sell their products. Bosta's mission is to empower e-commerce entrepreneurs to succeed by providing end-to-end solutions that streamline digital trade, logistics and facilitate financing.
 
 
 
 Our Engineering
 
 
 
 For our customers, we care deeply about delivering amazing user experiences. Delivery can be a messy business, but our customers love our intuitive and easy-to-use software. For the internal teams, we write software to run every part of our business: Operations, CS, accounting, and Sales. As we scale, automation, data, and AI will enable our team to move faster and smarter.
 
 
 
 About the Role:
 
 
 
 We are looking for a competent IT Help desk Specialist to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent IT Help desk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for our colleagues that will help preserve company reputation and business.
 
 
 
 Here's what you'll be doing at Bosta.
 
 
 
 <ul>
 <li>
 Installs and configures computer hardware, software, systems, printers and scanners
 </li>
 <li>
 Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
 </li>
 <li>
 Repair and replace equipment as necessary
 </li>
 <li>
 Assists in monitoring the ticketing system queue for requests to assign them to the relevant help desk team member
 </li>
 <li>
 Coordinates and supports end-user issues remotely and on-site
 </li>
 <li>
 Provides 1st level support on the cloud-based and on-premise IT infrastructure
 </li>
 <li>
 Provides IT Manager with regular reports like inventory, pending POs, weekly plan, and other checklists.Provides technical assistance to the rest of the helpdesk team
 </li>
 <li>
 Works on implementations in new sites and assists the team
 
 
 
 </li>
 </ul>
 
 Job Requirements:
 
 
 
 <ul>
 <li>
 1-2 years of experience in IT technical support
 </li>
 <li>
 BSc/BA in IT, Computer Science, or a relevant field
 </li>
 <li>
 Troubleshooting skills and problem-solving
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Good understanding of computer systems and other tech products in the market
 </li>
 <li>
 Experience with ticketing and asset management systems
 </li>
 <li>
 Relevant IT Technical Support Courses like CompTIA A+ or similar
 </li>
 <li>
 CCNA &amp; MCSA courses - certified is a plus
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Junior IT Support Specialist

MeshSquare

Meds Nexus are looking for a Senior. P.H.D Specialist - Who is proficient in Spanish communication skills for our patient help desk department. It's a salary-based role. Responsibilities: Answering inbound patient calls and scheduling appointments. Adding new patients to the system if it does not exist already. Coordinating with doctor&rsquo;s offices in the US regarding office hours, appointments and location changes, etc. Gathering details of patient queries for any results and medications and relaying info to the doctor&rsquo;s office. Handle other duties as needed. Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution. Identify client needs, and respond in a professional, efficient, and courteous manner. Solve queries from patients regarding their medical issues Handling Front Desk (USA)2 to 3 years of hands-on experience in customer support and any call center experience. Requirements: Minimum bachelor in any domain with excellent English and Spanish communication skills (preferably North American accent)Experience in MS Office (Word, Excel, PP)Knowledge of the US Healthcare industry, 2 to 3 years of hands-on experience in customer support Available to work during US working hours. If you are interested in this exciting opportunity and meet the requirements above, please send your resume and a cover letter to hr@medsnexus.comby 30th October 2023. We will be conducting interviews on a rolling basis and aim to decide within a week.02:02 AM Meds Nexus is looking for a Sales Specialist/Sr. Sales Specialist and/or Business Development Analyst - Who is proficient in English communication skills (North American Accent is preferable) for our Pre-Sales department. It's a salary allowance + commission-based role. Responsibilities: Answering inbound &amp; outbound sales calls, emails, and text messages. Converting a lead into a prospective client Scheduling Meetings (Zoom, Google Meet, MS Teams, etc.) and conference calls. Preparing analysis reports, Meeting Minutes Handle other duties as needed or assigned by the Manager. Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution. Identify client needs and respond in a professional, efficient, and courteous manner.1 to 2 years of hands-on experience in a relevant field is required.2 to 3 years of hands-on experience in a relevant field is required. Requirements:&middot; Minimum Intermediate in any domain with excellent English communication (Verbal and written) skills (preferably a North American accent)&middot; Experience in MS Office (Word, Excel, PP), RingCentral, Avaya/Cisco IP Phones&middot; Knowledge of the US Healthcare industry, 1 to 3 years of hands-on experience in customer support&middot; Available to work during US working hours_ Perks &amp; Benefits:Paid LeavesHR BonusInflation BonusPromotionIncrementsMedical CoverageLeave EncashmentContributory Saving Plan (CSP)Saturday and Sunday OffTransportation allowances are only for female staffComplementary Food (Dinner) &amp; Tea/Green Tea (Two times)Job Type: Full-timeWork Location: In personOffice Timings: 5:30pm - 2:30am ( Monday to Friday )Job Type: Full-timeWork Location: In person

Senior. P.H.D Specialist

BlackStone eIT

<div>
 Join BlackStone eIT as a Help Desk professional and become an integral part of our dedicated IT support team. In this role, you will be responsible for delivering exceptional technical assistance to our clients and staff, ensuring that their IT-related issues are resolved effectively and efficiently. Your role will be crucial in maintaining optimal functionality across our technological infrastructure.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Respond to help desk inquiries promptly through various channels, including phone, email, and chat
 </li>
 <li>
 Troubleshoot and resolve hardware, software, and networking issues while maintaining a high standard of customer service
 </li>
 <li>
 Create, update, and manage support tickets in the ticketing system to ensure all requests are tracked and addressed
 </li>
 <li>
 Assist in the deployment, configuration, and maintenance of IT equipment and software
 </li>
 <li>
 Guide and educate users on the effective use of relevant applications and systems
 </li>
 <li>
 Collaborate with other IT professionals to escalate and resolve complex technical problems
 </li>
 <li>
 Monitor the status of support tickets to provide timely updates to users
 </li>
 <li>
 Stay informed about new technologies and updates to better serve the organization
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Technical Skills: Knowledge of computer systems, networks, and common software applications. Familiarity with various operating systems like Windows, macOS, and Linux is also important
 </li>
 <li>
 Problem-Solving Abilities: The ability to diagnose and resolve technical issues efficiently
 </li>
 <li>
 Communication Skills (Arabic and English): Strong verbal and written communication skills are essential for explaining complex IT concepts to non-technical users
 </li>
 <li>
 Customer Service Orientation: A friendly and patient demeanour for dealing with frustrated users or complex IT issues
 </li>
 <li>
 Certifications: Certifications like CompTIA A+, Microsoft Certified Professional (MCP), or ITIL V4 Foundation
 </li>
 <li>
 User Support: Responding to user queries and issues, either via phone, video call, email, chat, or in-person
 </li>
 <li>
 Troubleshooting: Diagnosing and resolving technical issues, which can range from simple password resets to more
 </li>
 <li>
 complex problems with network connectivity or software functionality
 </li>
 <li>
 Hardware and Software Maintenance: Installing, configuring, and updating hardware and software, and ensuring they are functioning correctly
 </li>
 <li>
 Documentation: Keeping records of issues and resolutions, maintaining IT inventory and documentation of processes and systems
 </li>
 <li>
 Escalation of Issues: Recognizing when a problem needs to be escalated to a higher-level technical team or management
 </li>
 <li>
 User Training and Guidance: Educating users on how to use various IT resources and software applications effectively
 </li>
 <li>
 Ensuring Compliance: Making sure that IT practices adhere to organizational policies and industry standards, including security protocols
 </li>
 <li>
 Background:
 </li>
 <li>
 Minimum 5 years of experience with exposure in similar Operations Bilingual Arabic - English is a must
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 ON-SITE Model
 </li>
 <li>
 Time Flexibility
 </li>
 <li>
 Relocation after 6months based on performance
 </li>
 </ul>
</div>

Help Desk

All for One

<div>
 
 Rund 3.000 Kolleg:innen, &uuml;ber 4.000 Kund:innen &ndash; und ein gemeinsames Ziel: Unternehmen wirklich voranzubringen.
 
 
 
 
 
 Wir sind All for One &ndash; f&uuml;hrender IT-, Consulting- und Service-Provider rund um SAP, und weltweit an der Spitze, wenn es um SAP-Transformationen und Cloud-L&ouml;sungen geht. Wir kennen den Mittelstand und begleiten ihn in allen Themen, die heute wirklich z&auml;hlen: von Digitalisierung und Datennutzung &uuml;ber Cybersecurity und Employee Experience bis hin zu New Work und Nachhaltigkeit. Was uns antreibt? Der Wunsch, aus Technologie echten Fortschritt zu machen. Daf&uuml;r schaffen wir ein Umfeld, in dem du Wirkung entfalten kannst &ndash; mit Projekten, die z&auml;hlen, und Menschen, die aus Ideen echten Impact machen.
 
 
 
 
 
 One world for making it all happen.
 
 
 
 
 
 Wir suchen dich f&uuml;r unseren Standort in Istanbul (Maslak) als
 
 
 
 
 
 
 Service Desk Consultant (human)
 
 
 
 
 
 
 Das macht deinen Job spannend:
 
 <ul>
 <li>
 Du bist die zentrale Anlaufstelle f&uuml;r unsere Kunden und hast immer ein offenes Ohr f&uuml;r ihre Anfragen
 </li>
 <li>
 Als Schnittstelle zwischen Servicedesk und internen 2nd- oder 3rd-Level-Support-Teams sorgst du f&uuml;r reibungslose Abl&auml;ufe
 </li>
 <li>
 Proaktiv &uuml;berwachst und sicherst du den laufenden Betrieb der Infrastrukturen - du beh&auml;ltst den &Uuml;berblick
 </li>
 <li>
 Eingehende Vorg&auml;nge wie Incidents, Probleme, Service Requests und Changes priorisierst und koordinierst du
 </li>
 </ul>
 
 
 
 
 Das erwartet dich:
 
 <ul>
 <li>
 Ein professionelles Umfeld bei einem Top-Arbeitgeber der IT-Branche
 </li>
 <li>
 Ein spannendes Aufgabengebiet in einem dynamischen und abwechslungsreichen Umfeld
 </li>
 <li>
 Viele Freir&auml;ume in der t&auml;glichen Arbeitsgestaltung (Home-Office, Vertrauensarbeitszeit)
 </li>
 <li>
 Organisierter Wissensaustausch und -aufbau mit erfahrenen Kollegen
 </li>
 <li>
 20 Tage Urlaub, kostenlose Getr&auml;nke und Obst und viele weitere gro&szlig;artige Benefits
 </li>
 </ul>
 
 
 
 
 Das zeichnet dich aus:
 
 <ul>
 <li>
 Berufserfahrung im Help Desk
 </li>
 <li>
 Service- und kundenorientiertes Denken und Handeln sowie eine gute Kommunikationsf&auml;higkeit
 </li>
 <li>
 Sehr gute Deutsch- und Englischkenntnisse mindestens auf einem B1-Niveau (Kommunikation allt&auml;glicher Themen in Wort und Schrift)
 </li>
 <li>
 Bereitschaft auch in 24/7-Schichten (vom Homeoffice) zu arbeiten
 </li>
 <li>
 Proaktive Team-Kommunikation und Probleml&ouml;sungsf&auml;higkeiten
 </li>
 <li>
 Die F&auml;higkeit, sowohl positives als auch konstruktives Feedback zu geben und anzunehmen
 </li>
 <li>
 Leben nach Werten
 </li>
 <li>
 Gute Vors&auml;tze f&uuml;r gemeinsamen Erfolg
 </li>
 <li>
 Internationale Denkweise und Fokus auf Diversit&auml;t &amp; Inklusion
 </li>
 </ul>
 
 
 
 
 Interessiert? Wir freuen uns auf deine Bewerbung!
 
 
 
 
 
 Arzu Kilic
 
 
 Expert Talent Acquisition
 
 
 Arzu.Kilic@all-for-one.com
 
</div>

Service Desk Consultant (human)

IRTH SOLUTIONS

<div><h3 class="jobSectionHeader">COMPANY SUMMARY</h3> 
Ready for an exciting career with a technology firm that is working on cutting-edge products? Then come join the Irth Land Management team and be part of a software-product organization that has a cool work culture, great work atmosphere and amazing growth potential. Irth Land Management is currently seeking a Technical Support Specialist to join our team. 
The successful candidate will be a strong team player who is able to handle multiple projects at once. He or she will be skilled at problem solving with technology. Irth Land Management focuses on providing innovative software solutions for managing land rights and infrastructure assets.
Irth Land Management was founded on a simple notion: Deliver innovative technology solutions while forming lasting relationships with our clients.<h3 class="jobSectionHeader">
JOB SUMMARY</h3>
The Technical Support Specialist is an important resource for our company &ndash; supporting our clients and ensuring their satisfaction is the number one responsibility. The perfect candidate for this position would be detail oriented, outgoing and have an interest in problem solving.
Requirements 
<ul><li>
Monitoring Irth Land Management&rsquo; trouble tickets (Freshdesk) incoming queue</li></ul>
a) Confirm each ticket has standard information needed to replicate the issue
b) Respond as needed to receive correct information (via written English) in ticketing tool(s)
c) Reproduce the issue in lower (test) environment and document exact steps to duplicate
d) Enter Work item ticket (Azure DevOps) for development team
e) Update Freshdesk Ticket accordingly
f) Help create and maintain Daily report to review with Product Support Specialist on activity for the day.<ul>
<li>
Collaborate closely with our US-based Product Support team to ensure our clients receive exceptional service</li>
<li>Develop extensive Irth Land Management products and industry knowledge that is required to enable this position to efficiently review and process clients&rsquo; reported issues</li>
<li>Provide demo of functionality to our documentation team relating to required documentation updates</li>
<li>Preliminary review of all product documentation</li>
<li>Initial point of contact for Development team on questions about any specific work-item ticket (Azure DevOps)</li>
<li>Validate product deployments (releases) in higher environments (UAT, Support, Client onsite, etc.)</li>
<li>Keep all outstanding Freshdesk &amp; Azure DevOps tickets updated with correct status and escalate those that require action from others</li>
</ul><h3 class="jobSectionHeader">
SKILLS/EXPERIENCE</h3><ul>
<li>Should have 4-5 Years of Relevant Experience</li>
<li>Strong analytical &amp; problem-solving skills to help determine and/or troubleshoot client issues</li>
<li>Excellent and fast decision-making skills for problem identification and solution recommendation</li>
<li>Strong written and verbal English communication</li>
<li>Ability to communicate professionally by phone and email, including explaining technical terms in non-technical ways</li>
<li>Experience using the Microsoft Office suite (Word, Excel, Outlook, etc.)</li>
<li>Experience using multiple web browsers (Internet Explorer, Chrome, etc.)</li>
<li>Experience diagnosing/troubleshooting technical issues
</li><li>Basic SQL knowledge helpful, but not required.</li>
</ul><h3 class="jobSectionHeader">
EDUCATION</h3>
Bachelor&rsquo;s degree in communications, business, computer science or related degree preferred but not required. 
 
Benefits<h3 class="jobSectionHeader">
WHAT IS IN IT FOR YOU</h3><ul>
<li>Being an integral part of a dynamic, growing company that is well-respected in its industry</li>
<li>Competitive pay based on experience.</li></ul></div>

Technical Support Specialist

Talent 360 ME

SiFi is a corporate expense management platform designed to empower accounting teams with seamless control over corporate spending. Our platform allows companies to issue cards with specific spending restrictions, ensuring that funds are used efficiently and only for approved expenses. About the role The Customer Support Specialist provides technical and product related assistance to SiFi's customers, resolving issues and ensuring they can effectively use the company's products and services. This role requires strong technical aptitude, problem solving skills, and excellent communication abilities. Key Responsibilities <ul> <li>Respond to customer inquiries regarding technical issues and product functionality via phone, email, and chat.</li> <li>Diagnose and resolve technical problems related to SiFi's platform and services.</li> <li>Provide step by step guidance to customers on using product features and troubleshooting common issues.</li> <li>Document all customer interactions and technical solutions accurately in the support knowledge base and CRM system.</li> <li>Escalate complex technical issues to the engineering or product teams as needed.</li> <li>Follow up with customers to ensure their technical issues have been resolved and they are satisfied.</li> <li>Contribute to the creation and maintenance of support documentation and knowledge base articles.</li> <li>Identify and report recurring technical issues and provide feedback to the product team.</li> <li>Stay up to date with SiFi's product updates and technical specifications.</li> <li>Provide excellent customer service and maintain a professional demeanor.</li> </ul> Basic Qualifications <ul> <li>Bachelor's degree in a technical field (e.g., Computer Science, Information Technology) or equivalent experience.</li> <li>Proven experience (1+ year) in a technical support role, preferably in the software or FinTech industry.</li> <li>Strong technical aptitude and problem solving skills.</li> <li>Excellent verbal and written communication skills in English and Arabic (preferred).</li> <li>Familiarity with troubleshooting software and web applications.</li> <li>Good understanding of basic networking concepts.</li> </ul> Location: Riyadh, Saudi Arabia.<img src="https://www.jobg8.com/Tracking.aspx?06jDRgHoD8Jh29%2b921mL%2b4epLHUe5s14q" width="0" height="0" />

Customer Support Specialist (Riyadh)

Search 10000+ Help desk specialist jobs near you this October. New roles added regularly across leading industries. Apply today.

10000 help desk specialist jobs NEAR_ME

Junior IT Support Specialist

Junior IT Support Specialist

Senior. P.H.D Specialist

Help Desk

Service Desk Consultant (human)

Technical Support Specialist

Customer Support Specialist (Riyadh)