help desk specialist

Ulster BOCES

<div>The Mid-Hudson Regional Information Center is seeking a customer-focused Help Desk Specialist to serve as the first point of contact for technical support across 46 districts, 4 BOCES, and internal staff. This is a fast-paced role requiring strong attention to detail and the ability to multitask. Responsibilities include providing in-person and remote technical support; creating, tracking, and maintaining help desk tickets; and routing issues to second- and third-tier support as needed. The ideal candidate will have strong written and verbal communication skills, be organized and detail-oriented, and demonstrate a friendly, team-oriented approach to customer service. Technical troubleshooting experience is preferred.
All Civil Service laws, rules and regulations apply. Fingerprinting required.
 
 
Civil Service Classification: Competitive. Merit and fitness examination applies.
Salary commensurate with experience and training. Salary range: $50,614 to $54,108
GENERAL RESPONSIBILITIES: This position involves the responsibility for providing first line technical assistance to component school districts using technology services supported by the Mid-Hudson Regional Information Center (MHRIC). An incumbent is responsible for providing technical assistance by telephone and/or e-mail communication by evaluating, diagnosing and trouble-shooting customer computer problems related to software packages and basic hardware issues and offering resolutions to the problems. This position normally resides in the Operations and Programming Department within the Mid-Hudson Regional Information Center (MHRIC). The work is normally performed under the general supervision of the Operations and Programming Manager with leeway allowed for exercising independent judgment in carrying out the details of the work. Supervision is not a function of this class. Does related work as required. 
 
WORK SCHEDULE: 
Full-Time, 12 Month 
Monday - Friday 
 
SPECIFIC DUTIES:
 
The typical work activities listed below, while providing representative examples of the variety of work assignments in the title, do not describe any individual position. Incumbents in this title may perform some or all of the following, as well as other related activities not described.
<ul><li>Provides customers with first-level diagnosis and trouble-shooting of computer problems relating to software packages, basic hardware issues, and specific applications;</li>
<li>Provides a general technical analysis to identify and isolate customer problems and refers questions, when necessary, to the appropriate MHRIC technical specialist and/or vendor personnel;</li>
<li>Refers more complex questions and problems involving computer hardware, connectivity, software and peripheral equipment associated with the computer system to the appropriate technical specialist;</li>
<li>Performs a variety of diagnostics on communication equipment, telephone facilities and/or other hardware;</li>
<li>Reports incidents and arranges for repair of desktop and other computer hardware when necessary;</li>
<li>Creates and maintains a computerized help desk database system to log calls, track actions and resolutions;</li>
<li>Follows-up with customers to ensure that problems are resolved and updates them regarding problems, including resolutions to these problems;</li>
<li>Prepares activity and progress reports to detail status of existing technical issues and the course of action taken or planned;</li>
<li>Sits in on all applications training sessions in MHRIC to upgrade diagnosing and trouble shooting skills;</li>
<li>Works with MHRIC personnel to improve current services.</li>
</ul>FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Good knowledge of information technology help desk procedures, processes and practices; good knowledge of the principles and practices of providing effective and timely customer support; good knowledge of Windows-based software and applications; working knowledge of data communication networks; ability to guide customers in the use of computers and various software packages; ability to establish effective working relationships with others; ability to problem-solve computer related problems; ability to comprehend oral and written technical information; ability to communicate clearly both orally and in writing; customer service orientation; initiative, tact, patience, good judgment; resourcefulness; reliability; accuracy; physical condition commensurate with the demands of the position. 
Job Qualifications 
MINIMUM QUALIFICATIONS: Either: 
A. Successful completion of fifteen (15) credit hours* in Management Information Systems, Computer Science, Information Resources Management, Information Technology, or a closely related field offered by a technical training institute, college or a corporate training program and one (1) year of work experience in information technology help-desk management and customer support; OR 
B. Graduation from high school or possession of a high school equivalency diploma and two (2) years of experience in information technology help-desk management and customer support; OR 
C. An equivalent combination of training and experience as indicated above.
<ul><li>Coursework in the use of specific programs such as WORD, EXCEL, or ACCESS and data entry is not acceptable.</li></ul>
Special Requirement: Possession of a valid New York State driver&rsquo;s license appropriate to the vehicles operated or otherwise demonstrates their ability to meet the transportation needs of the job.
Special Requirement for appointment in School Districts including BOCES: In accordance with the Safe Schools Against Violence in Education (SAVE) legislation and by the Regulations of the Commissioner of Education, candidates for employment in school districts must obtain clearance for appointment from the State Education Department based upon fingerprinting and a criminal history background check.
 AGENCY OVERVIEW 
 
Our Mission: 
At Ulster BOCES, our mission is to provide high quality shared educational, administrative, and technical services that will enable component school districts to develop the capacity of their students and adults to achieve higher standards of performance. With an emphasis on economic efficiencies, Ulster BOCES is committed to offering educational programs that enable all students to prepare for employment and/or post-secondary education. 
 
The Ulster County Board of Cooperative Education Services is an educational agency serving eight component school districts. They are: Ellenville Central School District &bull; Highland Central School District &bull; Kingston City Schools Consolidated &bull; New Paltz Central School District &bull; Onteora Central School District &bull; Rondout Valley Central School District &bull; Saugerties Central School District &bull; Wallkill Central School District 
 
Equal Opportunity Employer 
 
Ulster County Board of Cooperative Educational Services Non-Discrimination Statement 
 
The Board of Cooperative Educational Services, Sole Supervisory District of Ulster County (&ldquo;BOCES&rdquo;), does not discriminate on the basis of an individual&rsquo;s actual or perceived race, color, creed, religion, religious practice, national origin, ethnic group, sex (including sexual harassment and sexual violence), gender identity, sexual orientation (&ldquo;sexual orientation&rdquo; means heterosexuality, homosexuality, bisexuality, or asexuality), political affiliation, age, marital status, military status, veteran status, disability, weight, domestic violence victim status, arrest or conviction record, genetic predisposition or carrier status or any other legally protected status in regard to employment opportunities or educational/vocational programs or activities which it operates. All inquiries regarding BOCES Non-Discrimination policies and/or complaints regarding violation(s) of these policies should be directed to Amanda Stokes, Assistant Superintendent for Administration &amp; COO in one of the following manners: 

 
By E-Mail: complianceofficer@ulsterboces.org 
By Mail: 175 Route 32 North, New Paltz, New York, 12561 
By Telephone: (845) 255-1400 

 
Inquiries concerning the application of Title IX and its implementing regulation and/or complaints regarding violation(s) of these provisions can be referred to the Department of Education, Office of Civil Rights, 32 Old Slip, 26th Floor, New York, NY 10005-2500, Telephone: (646) 428-3900, FAX: (646) 428-3843; TDD: (800) 877-8339; E-Mail: OCR.NewYork@ed.gov. 
Application Deadline:04/24/2026 
Job Number: JP5644</div>

Help Desk Specialist

VeeAR Projects Inc.

<div>
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Provide first-level technical support for hardware, software, and basic network issues
 </li>
 <li>
 Respond to help desk tickets, emails, and calls in a timely manner
 </li>
 <li>
 Assist with user account setup, password resets, and access management
 </li>
 <li>
 Support employee onboarding by setting up systems, accounts, and required tools
 </li>
 <li>
 Coordinate with internal teams to ensure smooth onboarding and offboarding processes
 </li>
 <li>
 Troubleshoot and resolve IT issues or escalate when necessary
 </li>
 <li>
 Maintain documentation of issues, resolutions, and onboarding procedures
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Basic knowledge of Windows OS and IT support concepts
 </li>
 <li>
 Some experience or exposure to onboarding/offboarding processes is preferred
 </li>
 <li>
 Strong communication and customer service skills
 </li>
 <li>
 Ability to multitask and work in a fast-paced environment
 </li>
 <li>
 Willingness to learn and grow in an IT support role
 </li>
 </ul>
 
 
</div>

Integrity Marketing Group

<div>IT Help Desk Specialist
Lion Street
Austin, TX
About Lion Street
Lion Street, an Integrity company, is based in downtown Austin, Texas. Lion Street provides elite independent life insurance producers access to the financial products, intellectual capital, and specialized resources they need to meet the sophisticated financial planning needs of their high-net-worth and corporate clients.
Job Summary
Great opportunity for a customer service oriented, tech savvy individual looking for an entry level Help Desk role in a growing financial services organization. The main objective is to provide knowledgeable, friendly, and responsive end-user technical support of hardware and software issues via telephone and in-person resolution. Ideal role for a self-starter who enjoys helping others and working with technology.
Primary Responsibilities:<ul><li>
Actively monitor and promptly respond to IT support requests from employees and customers during scheduled hours</li><li>
Provide IT support for desktops, laptops, tablets, smartphones and VOIP phones and peripherals</li><li>
Provide support to customers, primarily for email client and internet browser configuration and support of specific company sponsored applications</li><li>
Utilize remote desktop (TeamViewer) to access and resolve IT service items of remote users</li><li>
Resolve OS and applications support items primarily on Windows based PCs; some Apple OS</li><li>
Configure, and support computers and peripherals for internal and external employees</li><li>
Establish, utilize and maintain the IT support ticket tracking solution (Jitbit)</li><li>
Onsite presence during scheduled business hours required</li><li>
No travel</li><li>
Other duties and projects as assigned</li></ul>
Primary Skills &amp; Requirements:<ul><li>
Professional, courteous, friendly demeanor and exceptional customer service skills</li><li>
Excellent working knowledge/experience with Windows and Apple O/S is required</li><li>
Strong familiarity with desktop applications, commonly used applications &ndash; MS Outlook, Browsers, and other cloud-based services</li><li>
1-3 years prior experience in customer facing support role, preferable with technical / help desk services</li><li>
Strong analytical and problem-solving skills (essential)</li><li>
Strong technical aptitude, attention to detail and follow-up skills</li><li>
Ability to work in an extremely fast-paced startup environment with varying duties assigned</li><li>
Familiarity with Azure, 365, Egnyte, Hardware,</li></ul>
Background Requirements
Candidate is required to perform background check including credit and FINRA fingerprinting.
Benefits
In exchange for your hard work and dedication, we offer:<ul><li>
Downtown Austin location</li><li>
Free drinks and snacks</li><li>
Medical/Dental/Vision Insurance</li><li>
401(k) Retirement Plan</li><li>
Paid Holidays</li><li>
PTO</li><li>
Community Service PTO</li><li>
FSA/HSA</li><li>
Life Insurance</li><li>
Short-Term and Long-Term Disability</li></ul>
We work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.
About Integrity
Integrity is one of the nation&rsquo;s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.
Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you&rsquo;ll love, and we&rsquo;ll love you back. We&rsquo;re proud of the work we do and the culture we&rsquo;ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.
Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are &mdash; in person, over the phone or online. Integrity&rsquo;s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.
Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.</div>

IT Help Desk Specialist

Frederick Health

<div>Typical duties of the Help Desk Specialist position include: Taking initial telephone, e-mail or walk-in inquiries and troubleshooting and managing relatively simple hardware, software or network problems that can be resolved in 10 minutes or less, recognizing and escalating more difficult problems to Tier 2 support, and logging call activity.

Requires: High School diploma or GED. Associates degree in related field or completion of coursework at a technical school preferred. Previous related experience with some data processing experience preferred.

Caring for you as you care for the CommUNITY 
Frederick Health offers a comprehensive and affordable benefits package. Health, Dental and Vision insurance are offered the 1st of the month after 30 days of employment to all employees hired to work at least 20 hours per week and offer multiple plans to best meet you and your family needs. Life insurance, Short-Term Income Replacement and Long-Term Disability are employer paid for eligible employees. Frederick Health offers a robust Paid Time Off program for eligible employees. Our 403B retirement plan helps you save for your retirement and includes an employer match to eligible employees. All employees have access to free financial planning sessions. We also offer an educational assistance program to support your education goals as well as an employer paid Employee Assistance Program.

Pay is based on experience, skills and education. Exempt positions under the Fair Labor Standard Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on specialty if applicable. Non-Exempt positions may have shift differential and/or Overtime paid, if applicable.

Pay range: Hourly Rate $20.84 - $30.68

Hours: Availability needed on 1st, 2nd &amp; 3rd shifts including weekends. Hours may vary. 
16 hours per week, 32 hours per pay period.</div>

Help Desk Specialist - Part Time

Ledgent Technology

<div>
 
 
 Key Details:
 
 
 <ul>
 <li>
 Direct Hire/Perm
 </li>
 <li>
 Schedule: Monday-Friday, 10:30AM-7:00PM PST
 </li>
 <li>
 Location: Downtown San Diego (Onsite to start, with the option for 1 day WFH after the first month)
 </li>
 <li>
 Salary: $65-75k
 </li>
 </ul>
 
 
 Responsibilities:
 
 
 
 
 Incident Management
 
 
 <ul>
 <li>
 Receive incident notifications via phone, email, or web and log all incidents in the service desk platform
 </li>
 <li>
 Classify incidents by identifying affected users, systems, hardware, and services
 </li>
 <li>
 Prioritize incidents to ensure timely and effective escalation
 </li>
 <li>
 Escalate and follow through on incidents until resolution
 </li>
 <li>
 Maintain consistent communication with all involved parties
 </li>
 </ul>
 
 
 Reporting &amp; Projects
 
 
 <ul>
 <li>
 Prepare brief weekly performance reports
 </li>
 <li>
 Participate in special projects as assigned
 </li>
 </ul>
 
 
 Technical Support &amp; Setup
 
 
 <ul>
 <li>
 Provide timely and effective technical support in accordance with established Service Level Agreements (SLAs), ensuring prompt response to all requests
 </li>
 <li>
 Set up video conferences and video presentations
 </li>
 <li>
 Track and maintain IT asset inventory
 </li>
 </ul>
 
 
 Availability &amp; Travel
 
 
 <ul>
 <li>
 Maintain consistent attendance and punctuality
 </li>
 <li>
 Be available for weekend or late-night on-call support if required
 </li>
 <li>
 Travel may be required to other firm offices
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Professional certification, a plus (e.g. Comp TIA or Microsoft Certified Professional).
 </li>
 <li>
 Strong knowledge of Microsoft Windows operating system, Office 365 Suite, basics of Entra ID, telework/teleconference applications and services. Any knowledge in legal industry-specific software is a plus.
 </li>
 <li>
 Good knowledge of computer architecture; ability to troubleshoot common peripheral devices; basic knowledge of networking.
 </li>
 <li>
 Prior experience in a law firm Help Desk or general IT customer service setting a plus.
 </li>
 <li>
 Ability to learn effectively and retain information.
 </li>
 <li>
 Ability to work independently and utilize one's own resources for problem solving.
 </li>
 <li>
 Communicate clearly and concisely, both orally and in writing.
 </li>
 <li>
 Strong organizational skills, meeting timelines with effective record keeping.
 
 </li>
 </ul>
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
 
 
</div>

Help Desk Specialist (law firm)

Lake Charles Memorial Health System

<div>DESCRIPTION OF POSITION:
<ul><li>The Help Desk Specialist provides front line support to our end users. This position is entry level and has a large opportunity for advancement into multiple avenues of Information Systems. Help Desk Specialist I have a basic understanding of computer hardware and software while maintaining a high level of patience in a fast-paced environment. The position is focused on answering calls and creating tickets for the enterprise and assisting the physicians, nurses, and staff to deliver an excellent patient experience.</li>
</ul>
SUPERVISION: Reports directly to the Manager of IT Support and Operations
RESPONSIBILITIES AND DUTIES:
<ul><li>Answer calls from physicians, directors, and hospital staff.</li>
<li>Escalation of service requests to teams within Information Systems</li>
<li>Report on critical issues and notify individuals or teams responsible</li>
<li>Accurately record service metrics</li>
<li>Resetting passwords, installing software, general troubleshooting</li>
<li>Delivering keyboards and mice and plugging them in</li>
<li>Connecting devices to the WiFi network</li>
<li>Remotely support end users while on the phone</li>
<li>Respond to users in a quick and timely manner to resolve application issues efficiently so work is minimally impacted</li>
</ul>
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
EDUCATION AND WORK EXPERIENCE
<ul><li>High school graduate or equivalent</li>
<li>Must be very computer literate and capable of learning computer support tasks such as resetting passwords, installing software, changing keyboards/mice, connecting PCs both desktop and laptop to our network</li>
<li>Able to be certified with Cisco Duo within 30 days.</li>
<li>Able to complete mandated Connectwise training within 30 days</li>
<li>Strong technical writing skills and speak intelligible English</li>
<li>Experience with Microsoft Office: Word, Excel, Outlook a plus</li>
<li>Ability to answer phones and communicate effectively and calmly with physicians, employees, vendors, and other hospital staff in high-stress situations while multitasking to resolve issues</li>
<li>Must possess a high level of patience and show a willingness to learn</li>
</ul>
Physical Demands/Work Environment
<ul><li>Capable of performing light to medium duty physical tasks.</li>
<li>Must be able to remain in a stationary position for 75% of the time.</li>
<li>Must be able to exchange accurate information with patients, family, peers and medical personnel.</li>
<li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li>
</ul>
&ldquo;Experience Memorial&rdquo; is more than a slogan, it&rsquo;s the care we provide our patients and it&rsquo;s the commitment to our community and our team members. As a nationally certified Great Place to Work, at Lake Charles Memorial Health System you will have the opportunity to be a part of an organizational culture that supports not only exceptional patient care but also the well-being and professional growth of our employees. Join us and be a part of a team where your contributions are valued, your growth is nurtured, and your success is celebrated.
Working at Lake Charles Memorial Health System | Great Place To Work&reg;</div>

IT Help Desk Specialist I (Full Time)

Liberty Tax

<div><div>Position Title: Help Desk Support Specialist</div><div>
Department: Network Infrastructure</div><div>
Status: Full-Time</div><div>
Reports to: Help Desk Manager</div><div></div><div> 
Position Purpose</div>
Serve as a Help Desk Support Specialist assigned to the Help Desk Team. Assist users experiencing any procedural or operating difficulty with the use of IT applications, products, or services. Manage the recording, prioritization, and tracking of user incidents, requests, and resolve common incidents directly. Complex and/or high priority incidents are elevated to specialized support groups for resolution, but the specialist is responsible for ensuring that an effective solution is provided to the user. The specialist is the point of contact for IT user support needs. Staff assigned to this position will troubleshoot customer technical incidents on-site and in a remote support environment. Manage and maintain end user equipment including workstations, laptops, printers, and other devices.<div></div><div> 
Position Responsibilities/Duties/Functions/Tasks</div> 
<div></div><ul><li>
Provide a rapid response to reports of service interruptions, outages, service requests, and incidents received via multiple communications channels.</li><li>
Record required user and incident information in the Technical Assistance Solution Center (TASC); track the status of open service tickets using TASC.</li><li>
Establish the priority of recorded incidents and resolve common client service requests using available resources; determine the most effective manner to resolve the customers reported incident.</li><li>
Elevate complex and/or high priority incidents to the appropriate support groups for resolution.</li><li>
Verify that suggested solutions effectively resolve the users&rsquo; reported incidents; update the TASC ticket with the most current information; close tickets in TASC.</li><li>
Update technical information databases (knowledge base) as appropriate.</li></ul><ul><li>
Maintain end user equipment by performing installs or upgrades of software or hardware.</li><li>
Fulfil IT service requests related to the end user operations including accounts, groups, applications, and hardware.</li><li>
Perform other job duties requiring skills, knowledge and physical requirements as demanded by those duties described or less. Individual assignments will be determined by the supervisor based on current workloads and department needs.</li></ul><div></div><div> 
Minimum Qualifications</div><div><ul><li>
Requires any combination of education and experience (above the high school level) equivalent to a minimum of two (2) years in fields utilizing the required knowledge, skills, and abilities; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.</li></ul></div><div></div><div> 
Preferred Qualifications</div><div><ul><li>
Prefer recent work experience within a Technical Call Center/Support Center/Help Desk in a job role equivalent to Support Center Analyst, Help Desk Analyst, Service Desk Technician, Help Desk Technician or Customer Service Representative</li></ul></div><div></div><div> 
Knowledge-Skills &amp; Abilities required to perform satisfactorily</div><ul><li>
Knowledge of industry best practices and standards for an IT Support Center Specialist or Customer Service Representative.</li><li>
Knowledge of IT Support software and monitoring tools</li><li>
Knowledge of industry standards and best practices for IT Service Management.</li><li>
Knowledge of IT Support operational policies, standards, and procedures.</li><li>
Skill in communicating with technical staff, customers, and management.</li><li>
Skill in performing technical research and troubleshooting in the areas of hardware and software.</li><li>
Skill in basic technical documentation.</li><li>
Skill in the operation and/or use of information technology systems.</li><li>
Ability to provide rapid response to reports of service interruptions, outages and service requests received via multiple communications channels (telephone, e-mail, chat, instant messaging, and web)</li><li>
Ability to troubleshoot and monitor customer technical incidents in a remote support environment.</li><li>
Ability to help customers resolve technical incidents in a timely manner.</li><li>
Ability to document incidents, requests, and resolutions within TASC.</li><li>
Ability to determine the most effective manner to resolve the client&rsquo;s reported incident.</li><li>
Ability to track the status of all open service tickets using TASC.</li><li>
Ability to maintain effective working relationships with management, department, user, and contracted personnel.</li><li>
Ability to receive, execute and effectively communicate complex oral and written instructions.</li></ul><div></div><div> 
Physical Demands and Work Environment</div><div><ul><li>
Requires light to medium work that involves walking, standing, stooping, and lifting some of the time and exerting up to 50 pounds of force, and routine keyboard operations.</li></ul></div><div></div><div> 
Special Requirements</div><ul><li>
All employees may be expected to work hours more than their normally scheduled hours in response to short-term department needs and/or company-wide emergencies.</li><li>
Must be available to work evenings, weekends, holidays, and overtime when required to meet operational needs.</li></ul><div></div><div> 
Employee Acknowledgement</div><div>
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions. While this list is intended to be an accurate reflection of the current job, Liberty Tax Service reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, or technological developments).</div><div></div><div> 
Liberty Tax Service is an equal opportunity employer.</div></div>

Help Desk Support Specialist

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