help desk specialist

POSTNET

<div><div><div>Responsive recruiter
</div></div><div><div>Benefits:</div>
<ul><li>401(k)</li>
<li>401(k) matching</li>
<li>Bonus based on performance</li>
<li>Company parties</li>
<li>Competitive salary</li>
<li>Dental insurance</li>
<li>Flexible schedule</li>
<li>Free food &amp; snacks</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Parental leave</li>
<li>Training &amp; development</li>
<li>Vision insurance</li>
<li>Wellness resources</li>
</ul></div><div><div>Remote Flexible = WFH Monday and Friday, In office Tuesday, Wednesday, and Thursday</div><div>
 
About Fortidia
</div><div>Fortidia is a global commerce enabler for SMBs and consumers thanks to its platform including brands providing e-commerce, fulfillment, shipping, marketing and print solutions: PrestaShop, Mail Boxes Etc. (outside the U.S. and Canada.), PostNet, PACK &amp; SEND, World Options, AlphaGraphics, Multicopy, Print Speak, GEL Proximity and Spedingo. In 2023, the combination of its physical platform - including 3,200 Business Solutions Centers in 60 countries with 14,000 associates - with its PrestaShop e-commerce platform served 1.1 mln business customers worldwide generating &euro;1.4 bln (US$1.5 bln) of System-wide Gross Revenue and &euro;22 bln (US$23.8 bln) of Gross Merchandise Value.</div><div>
 
Join Our Team!</div><div>
While our plans and goals continue to grow, so too does our corporate team! We are eagerly looking for a Help Desk Support Specialist to join us fulltime in Lakewood, Colorado. 
</div><div>Reporting to our Director of Support, the Help Desk Support Specialist is primarily responsible for the investigation, resolution, or facilitation of software and hardware problems for HQ, franchisees, and field-based teammates, and other related activities in support of the AlphaGraphics and PostNet brands. 
</div><div>What We Expect of You</div><ul>
<li>Answer, evaluate, and prioritize incoming telephone, Portal, chat, and e-mail requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies</li>
<li>Interview user to collect information about problem and leads user through diagnostic procedures to determine source of error</li>
<li>Establish yourself as a subject matter expert in our print and order management software and provide an escalated level of support to our centers</li>
<li>Determine root cause of issues.</li>
<li>Escalate to development teams and vendors as needed.</li>
<li>Perform incident recognition, research, isolation, resolution and follow-up for routine user problems</li>
<li>Log and maintain all documentation in tickets for calls, voice mails, chats, emails, and walk ups using IT Service Management system</li>
<li>Make recommendations to reduce call volume and improve related processes and procedures</li>
<li>Document incidents and consult with outsourced programmers to explain software errors to recommend changes to programs</li>
<li>As our subject matter expert, collaborate with vendors on enhancements and identify opportunities for improvements to their software that further advance our use of the platform</li>
<li>Tests software and hardware to perform user acceptance testing and if results meet user requirements</li>
<li>Writes or revises user Knowledge Base articles as needed&rsquo;</li>
<li>Provide Tier 2 support as appropriate</li>
<li>Installs desktop/laptop computers for corporate staff and sets up software, and peripheral equipment</li>
<li>Other related duties may be assigned</li>
</ul><div>What You Bring to the Table 
</div><ul><li>Print Shop, retail shipping or business center experience preferred</li>
<li>Help desk experience and proficiency</li>
<li>Positive can-do attitude; flexibility, adaptability, and business acumen</li>
<li>Strong attention to detail and ability to work under tight deadlines</li>
<li>Strong numeracy and problem-solving skills</li>
<li>Technical ability to troubleshoot software and hardware. Network equipment experience a plus</li>
<li>Self-motivate desire to complete projects by deadline</li>
<li>Able to work in a fast-paced environment while delivering result and meeting deadlines</li>
</ul><div>What You Can Expect of Us 
</div><ul><li>Hard work, collaboration, humanity, fun, and laughter. We are a small, passionate, driven, and highly collaborative team that is fully invested in the success of our company, and value contributions from each team member</li>
<li>A commitment to professional development and support of your individual growth</li>
<li>An opportunity to make a deep impact and fully contribute to the growth of our organization</li>
<li>Highly competitive compensation package including Medical, Dental, Vision, PTO, 401(k) Match, Life Insurance, Short-term and Long-Term Disability, Pet Insurance, Identity Theft Protection, and a completely free Employee Assistance Program</li>
Flexible start times and &frac12; day Fridays during the Summer and Winter months! 
<li>
</li></ul><div>U.S. Business Holdings, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability, age, or veteran status.</div>
</div>
Flexible work from home options available.
<div>Compensation: $25.00 - $27.00 per hour
</div><div>We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 
</div> 
 
 
<div>At PostNet and AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team! 

<h2 class="jobSectionHeader">
We invite EVERYONE to apply!</h2></div> 

<div><ul><li>PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.</li></ul></div></div>

Help Desk Support Specialist

Merzigo

<div>
 
 
 About Merzigo
 
 
 
 
 
 
 Merzigo is a cutting-edge video monetization company, that provides a range of innovative services to broadcasters, producers, and distributors. They focus on supporting leading entertainment brands to grow their AVOD business, finding them new audiences, and increasing revenue streams.
 
 
 
 
 
 Our company is dedicated to inclusion, diversity, and equality. By bringing together individuals with various backgrounds, experiences, and perspectives, we aim to create an innovative and dynamic work environment. Everyone must feel valued and respected, as this is a crucial component in strengthening team spirit. We strive to give all our employees equal opportunities to reach their full potential in an inclusive atmosphere.
 
 
 
 
 
 We are looking for an
 
 IT Helpdesk Specialist
 
 who will play a key role in ensuring the smooth operation of our IT infrastructure and end-user systems. The ideal candidate is a solution-oriented professional with a strong background in IT support, committed to driving operational excellence and efficiency through technology.
 
 
 
 
 
 
 Position:
 
 IT Helpdesk Specialist
 
 
 
 Location:
 
 Etiler, Istanbul
 
 
 
 Employment Type:
 
 Full-time
 
 
 
 
 
 
 
 QUALIFICATIONS:
 
 
 
 
 
 
 <ul>
 <li>
 Preferably graduated from related departments of universities (Management
 </li>
 <li>
 Information Systems, Computer Programming, etc.),
 </li>
 <li>
 At least 5 years of experience in Information Technology,
 </li>
 <li>
 Able to produce innovative and creative solutions,
 </li>
 <li>
 Possesses strong planning and organizational skills, strong analytical skills, attention to detail, and result-oriented work ethic,
 </li>
 <li>
 Capable of identifying opportunities to drive improvements and changes in operational control processes,
 </li>
 <li>
 Knowledgeable in managing Microsoft systems,
 </li>
 <li>
 Open to development and learning,
 </li>
 <li>
 Active driver&rsquo;s license and ability to drive.
 </li>
 <li>
 No travel restrictions to group company locations.
 </li>
 </ul>
 
 
 
 
 
 
 JOB DESCRIPTION:
 
 
 
 
 
 
 <ul>
 <li>
 Knowledgeable in maintenance, adjustments, and spare parts for notebooks, PCs, and printers,
 </li>
 <li>
 Experienced in computer fault diagnosis, maintenance, and repair,
 </li>
 <li>
 Experienced in providing client support to end-users working in a domain environment,
 </li>
 <li>
 Knowledgeable about Active Directory structure,
 </li>
 <li>
 Knowledgeable about cybersecurity concepts, methodologies, standards, policies, and procedures,
 </li>
 <li>
 Proficient in Windows Office programs and experienced in installing and updating antivirus programs,
 </li>
 <li>
 Experienced in setting up and troubleshooting mobile devices,
 </li>
 <li>
 Preferably experienced in desktop and server operating systems,
 </li>
 <li>
 Meticulous and experienced in IT inventory management,
 </li>
 <li>
 Knowledgeable about ITSM (Help Desk) programs,
 </li>
 <li>
 Able to intervene in problems remotely and on-site when necessary outside working hours,
 </li>
 <li>
 Completed military service (for male candidates).
 </li>
 <li>
 Fluency in English, both written and spoken, is a plus
 </li>
 </ul>
 
 
 
 
 
 
 We welcome candidates who share this mission to join us.
 
 
 
</div>

IT Helpdesk Specialist

eduTinker

Remote-But base location should be ChandigarhRequirements and Skills :Strong working knowledge of the Microsoft Office Suite products(MS Word and Excel etc.)<ul><li>Experience as a Customer Support Specialist or similar CS role</li><li>Familiarity with school ERP domain</li><li>Experience in using help desk software and remote support tools</li><li>Excellent communication and problem-solving skills</li><li>Multi-tasking abilities</li><li>Patience while handling challenging situations</li><li>Comfortable to visit various schools</li></ul>Must have their Desktop or LaptopResponsibilities<ul><li>Responding to customer queries in a timely and accurate way,</li></ul>via phone, email, or chat<ul><li>Identify customer needs and help customers use specific features</li><li>Analyze and report product malfunctions</li></ul>(for example, by testing different scenarios or impersonating users)<ul><li>Monitor customer complaints and reach out to provide assistance</li><li>Share feature requests and effective workarounds with team members</li><li>Inform customers about new features and functionalities</li><li>Follow up with customers to ensure their technical issues are resolved.</li><li>Gather customer feedback and share it with our Product, Sales, and</li></ul>Marketing teams.<ul><li>Assist in training Junior Customer Support Representatives.</li></ul>Job Type: Full-timePay: &#8377;15,000.00 - &#8377;25,000.00 per monthApplication Question(s):<ul><li>Do You have Laptop and Internet Connection</li><li>Current Location?</li><li>Current/Last CTC?</li><li>Are you good in english communication?</li></ul>Experience:<ul><li>Customer Support: 1 year (Required)</li></ul>Willingness to travel:<ul><li>50% (Required)</li></ul>Work Location: Remote

customer support executive

Banyan Health Systems

Banyan Health Systems has been serving Miami-Dade and Broward Counties since 1970. We provide quality, individualized care to each of our patients. Our system of integrated health services brings together specialized psychiatric care, primary care, pediatrics, geriatrics, and an extensive program of residential and outpatient substance abuse &amp; behavioral health services under one umbrella. At Banyan Health Systems, we believe when individuals are healthy and strong, our communities are better for it.We are currently looking for individuals who share our mission of integrating primary and behavioral health care while providing access to all individuals. We focus on providing quality and compassionate care in order to assist our patients in living their best life. We are dedicated to the endless pursuit of excellence and treat everyone with dignity, humanity, and respect.If you share these beliefs and want to join us to make a difference, please take some time to read the post below.Summary of ResponsibilitiesReporting to the Technology Specialist Senior, the Technology Specialist I is responsible for all aspects of Banyan Health Systems production systems, including networks, physical security systems such as cameras, card readers, cybersecurity maintenance and compliance for firewalls and all other related software, corporate email, active directory, change control management, project management, onboarding and offboarding, as well as development of internal control policies and procedures sufficient to meet the minimum auditing standards as developed by NIST, ISACA, HIPPA. He/She is also responsible for and serves as a partner in Banyan&rsquo;s daily risk management efforts.The Technology Specialist I will be responsible for support of Banyan staff&rsquo;s technology needs, management and monitoring of Banyan&rsquo;s work orders, and in conjunction with the company&rsquo;s Technology outsourced partner, ensure our outsourced partner is prioritizing and meeting Banyan&rsquo;s internal service level objectives. The Technology Specialist I must have excellent communication, problem solving, and analytical skills to ensure the integrity, credibility and reliability of the company&rsquo;s systems and user rights.The role of the Technology Specialist I will work very closely with the Technology Specialist Senior and other company executives in the execution of the strategic plan with regards to Technology objectives. The Technology Specialist I will also work with the company&rsquo;s strategic partners to ensure the company&rsquo;s back office systems are maintained and governed in accordance with Banyan&rsquo;s internal controls and risk management policies.The Technology Specialist I will also be responsible for recommending workflow improvements, system enhancements and any other technology solutions that will create value for Banyan.Essential Duties and Responsibilities<ul><li>Change management</li><li>Working with Banyan&rsquo;s strategic business and technology partners</li><li>Level 1 Break Fix, escalation</li><li>Maintains the highest levels of enthusiasm to lead customers to a timely, successful resolution of their support requests</li><li>Develop and maintain an extensive working knowledge of BHS&rsquo; solutions</li><li>Establish, maintain or follow tech support processes in a timely manner</li><li>Proactively stays current with all the latest technologies concerning BHS&rsquo; products and the underlying technologies</li><li>Handle issues that have been escalated up from Operations, Customer Support, and Development organizations</li><li>Flexibility to work through common product issues</li><li>Prioritizes your time across multiple tasks and work independently when required</li><li>Listen, comprehend and maintain a professional demeanor during stressful situations</li><li>Understands the complexity and processes required to run a support queue</li><li>Ability to communicate at both the technical and non-technical level with customers, partners and internal staff</li><li>Leverage industry standard and tools as necessary.</li><li>Maintain a high level of motivation to support BHS&rsquo; customer success</li><li>Strong analytic and troubleshooting skills; mapping symptoms to known issues</li><li>Services customers while truly enjoying building the business</li><li>Innovative ideas and positive &ldquo;can-do&rdquo; behavior in the workplace</li><li>Maintains an inventory of the company&rsquo;s technology equipment leases to include expirations</li><li>Assist in any M&amp;A activity which would require integration, sunsetting or data migration of entities</li><li>Collaborate with clinical operations to ensure the successful delivery of services</li></ul>Education, Experience, and Skills Required<ul><li>Associates Degree or higher in Computer Science or Information Technology is required. Bachelors Administration from an AACSB degree from accredited University is preferred</li><li>Previous experience working in a fast-paced help desk environment</li><li>MCS certifications required</li><li>Network administration experience is required</li><li>Demonstrated understanding and expertise in SaaS, IaaS is a must</li><li>Conscientious and timeliness of assignments and quality of work product</li><li>Accountable for specific performance</li><li>Possess exceptional written and verbal communication skills, including ability to articulate recommendations in a concise and timely manner</li><li>MS Dynamics, Power BI, Credible, Intergy, MS Office 365, Sharepoint, Cisco, Telecommunications a plus</li><li>Exceptional computer skills in the operation and functioning of MS Excel, Word, PowerPoint, Access</li></ul>Job Type: Full-timePay: $55,000.00 - $70,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Technology Specialist I

Egypt Education Platform

<div>EEP - Prime National Schools is seeking a knowledgeable and proactive IT Help Desk to join our technical support team. This role is essential in ensuring that our staff and students receive the highest level of IT support, contributing to a seamless educational experience.
Key Responsibilities:<ul>
<li>
Provide day-to-day technical support to all employees and students regarding hardware, software, and network issues.</li>
<li>Manage incidents and service requests in the help desk ticketing system, ensuring timely resolution and excellent customer service.</li>
<li>Assist with the installation, configuration, and maintenance of IT equipment, including computers, printers, and network devices.</li>
<li>Troubleshoot problems over the phone, via remote support tools, and in person.</li>
<li>Document and maintain accurate records of issues, solutions, and upgrades in the help desk system.</li>
<li>Participate in the onboarding of new staff and students by providing training on IT tools and systems.</li>
<li>Collaborate with the IT team to identify and implement improvements in technology and processes.</li>
<li>Monitor and report on IT inventory and recommend necessary equipment purchases or upgrades.</li>
</ul>
Requirements<ul>
<li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>Proven experience in an IT Help Desk or support role is preferred.</li>
<li>Strong understanding of computer systems, mobile devices, and other tech products.</li>
<li>Excellent troubleshooting skills and the ability to work under pressure to meet deadlines.</li>
<li>Exceptional communication skills in both Arabic and English; ability to convey technical information to non-technical users.</li>
<li>Strong customer service orientation with a desire to help others.</li>
<li>Ability to work independently and collaboratively in a fast-paced environment.</li>
<li>Willingness to learn and adapt to new technologies and processes.</li>
</ul>
Safeguarding Statement: The safety and welfare of our students are paramount. All appointments are subject to thorough background checks and reference verification.
Benefits<ul>
<li>
High table of Medical Coverage within Egyptian Network.</li>
<li>Transportation Provided &ldquo;School Bus&rdquo;</li>
<li>Tuition Discount 20%.</li>
<li>Great and encouraging work environment.</li>
<li>Monthly Rewarding System.</li>
<li>Yearly Increase up to 20% &ldquo;based on achieving KPIs&rdquo;</li>
<li>Regular Workshops &amp; Professional development.</li></ul></div>

IT Help Desk

dopay

<div>Company Overview: 
dopay is redefining payroll solutions in Egypt and across emerging markets. We aim to empower cash-based workers by integrating them into the digital financial system. Our innovative platform, combined with a pre-paid Mastercard, enables employees to receive their salaries in a seamless and accessible manner.
Role Overview: 
As an IT Helpdesk Specialist at dopay, you will play a pivotal role in maintaining and enhancing the technology experience for our internal teams. You will be the first line of support for IT-related inquiries, ensuring that systems remain operational and that users have the support they need to perform their jobs efficiently.
Key Responsibilities:<ul>
<li>Provide timely technical support and assistance to employees via phone, email, and in-person.</li>
<li>Troubleshoot and resolve hardware and software issues, including network connectivity problems and system malfunctions.</li>
<li>Assist with IT onboarding processes for new employees, including the setup of workstations and necessary software.</li>
<li>Maintain records of service requests and track their statuses until resolution.</li>
<li>Collaborate with the IT team to improve existing processes and implement new technologies.</li>
<li>Ensure all IT-related inventory and assets are properly documented and managed.</li>
</ul>Requirements<ul>
<li>Bachelor's degree in Information Technology, Computer Science, or a related field.</li>
<li>1-3 years of experience in IT support or helpdesk roles.</li>
<li>Strong troubleshooting skills in hardware and software, particularly with Windows and macOS operating systems.</li>
<li>Familiarity with basic computer networking and configurations.</li>
<li>Excellent communication skills in both English and Arabic.</li>
<li>Ability to work independently and manage time effectively.</li>
<li>Customer-oriented mindset with a passion for helping others.</li>
<li>IT certifications (e.g., CompTIA A+, Microsoft Certified) are a plus.</li>
</ul>Benefits
Why Join dopay?<ul>
<li>Growth Potential: Be part of the bank partner's team, and plot your career growth in banking and fintech. As dopay grows, so will your role and responsibilities.</li>
<li>Training and Development: You'll be provided you with the tools, training, and support you need to succeed and develop your career.</li>
<li>Fast-Paced, Mission-Driven Environment: dopay is a fintech company making a real difference by promoting financial inclusion. Be part of a team at our bank partner that&rsquo;s committed to helping workers gain financial access through digital solutions.</li>
<li>Collaborative Culture: You&rsquo;ll work with a supportive and dynamic team that&rsquo;s passionate about our mission.</li></ul></div>

Digital Mall المول الرقمي

<div>
 Job brief
 
 
 We're looking for a customer-centric Technical Support Specialist to join our growing team! In this role, you'll be the friendly voice and problem-solving hero for our amazing customers. You'll troubleshoot technical issues, answer questions, and ensure everyone has a smooth and positive experience using our online marketplace and ecommerce platform.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Be the first line of defense for our customers, providing exceptional technical support via phone, email, and chat.
 </li>
 <li>
 Actively listen to customer concerns, diagnose technical problems efficiently, and deliver clear and concise solutions.
 </li>
 <li>
 Research and troubleshoot a wide range of technical issues related to our online marketplace and ecommerce platform.
 </li>
 <li>
 Document customer interactions and resolutions to ensure consistent and high-quality support.
 </li>
 <li>
 Stay up-to-date on our platform's features and functionalities to provide accurate and relevant information.
 </li>
 <li>
 Proactively identify and escalate complex issues to the appropriate technical team.
 </li>
 <li>
 Maintain a positive and professional demeanor, building trust and rapport with each customer.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Minimum of 1 years of experience in technical support or customer service.
 </li>
 <li>
 Strong understanding of computers, software, and troubleshooting principles.
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to clearly explain technical concepts to non-technical users.
 </li>
 <li>
 Active listening skills and a genuine desire to help customers.
 </li>
 <li>
 Ability to work independently and manage multiple tasks efficiently.
 </li>
 <li>
 Proficient in using computers and comfortable navigating various software applications.
 </li>
 <li>
 Ability to fluently speak, write, and read in both English and Arabic
 </li>
 <li>
 A positive and solutions-oriented attitude.
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 All of the hardware and software will be provided for you
 </li>
 <li>
 Sponsorship VISA will be provided for expats
 </li>
 <li>
 Relocation cost from origin country to Oman will be covered
 </li>
 <li>
 Work-Life balance
 </li>
 <li>
 Fun and fair work culture
 
 </li>
 </ul>
</div>

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