help desk specialist

Network Designs

<div>About NDi:
Network Designs, Inc. (NDi) is a leading Federal contractor that specializes in designing, developing, and delivering information technology and network solutions for government customers. Founded in 1985, NDi's firmly defined core values have driven all aspects of the business, which have been paramount to our company's success and the establishment of an enjoyable workplace atmosphere. At NDi, we believe that our people are the cornerstone of our success, and we value collaboration, career growth, and winning ideas. Military Veterans Encouraged to Apply.
Job Description:
We are seeking a highly motivated and skilled Help Desk Specialist to join our dynamic IT team. As a Help Desk Specialist, you will play a crucial role in analyzing our customer's information systems, identifying areas for improvement, and proposing innovative solutions to enhance operational efficiency. You will collaborate with cross-functional teams to gather requirements, design system specifications, and ensure seamless implementation of changes. The ideal candidate should have a strong analytical mindset, exceptional problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders.
Requirements:<ul><li>
U.S. Citizenship is required</li><li>
Must be able to obtain a Public Trust clearance</li><li>
This position requires working onsite in Washington D.C., 5 days per week</li></ul>
Qualifications and Experience:<ul><li>
Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline and 5+ years of applicable experience, or 7+ years of applicable experience in lieu of a college degree.</li><li>
One or more of the following computer security certifications: CCNA Security, CySA+, GICSP, GSEC, Security+ CE, SSCP, or Other Security certification as approved by CRM. 
</li><li>
Strong analytical and problem-solving skills, with the ability to think critically and creatively. 
</li><li>
Excellent communication skills, with the ability to communicate complex technical concepts to non-technical stakeholders. 
</li><li>
Strong collaboration and team-oriented approach. 
</li><li>
Detail-oriented and highly organized, with the ability to handle multiple projects simultaneously</li></ul>
Responsibilities:<ul><li>
Provides phone and in-person support to end users for e-mail; active directory; file systems and storage; desktop applications; government-issued equipment such as laptops, phones, printers, etc.; and end-user connectivity among other areas. 
</li><li>
Serves as the first point of contact for troubleshooting hardware/software PC and printer problems. 
</li><li>
Conduct thorough testing and quality assurance to validate system functionality and performance. 
</li><li>
Troubleshoot and resolve any issues that arise during the implementation process or in ongoing system usage. 
</li><li>
Provide training and support to end-users to ensure they effectively utilize the government-provided IT systems. 
</li><li>
Stay up-to-date with emerging technologies and industry trends to propose innovative solutions.</li></ul>
Compensation and Benefits:
At NDi, we value our team and are committed to retaining top talent by offering competitive benefits and compensation packages. Our employee benefits package includes comprehensive health, dental, vision, pet, and legal insurance. Our corporate benefits include 401(k) retirement matching, paid leave, paid holidays, and health and wellness programs. In addition, we provide employer-paid life and disability insurance, professional development, education benefits, and much more to ensure our team has the resources they need to thrive on and off the job.
Veterans First Commitment:
As a Service-Disabled Veteran-Owned Small Business (SDVOSB), NDi is dedicated to hiring veterans and providing a supportive work environment that honors their service while recognizing the unique skills and experiences they bring to our organization.
Commitment to Diversity:
NDi is an Equal Opportunity Employer. We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran or military status, citizenship, national origin, or any other basis prohibited by law in all phases of the employment process and compliance with applicable federal, state, and local laws and regulations. As a federal government contractor, NDi complies with all applicable affirmative action requirements.
Apply Now: Take advantage of this unique opportunity to join one of the fastest-growing companies in Federal contracting!</div>

Help Desk Specialist

Clovis Community College

<div>Compensation:
$15.46
Compensation Type:
Hourly
Employment Type:
Grade:
NE02
Department:
Administrative Operations
Position Summary
Under close supervision, the Help Desk Specialist I is responsible for assisting the IT Operations/Office Coordinator with the day-to-day operations of the IT Help Desk. The position will provide excellent customer service to the College&rsquo;s students and desktop users through first call resolution.
Duties &amp; Responsibilities
ESSENTIAL FUNCTIONS:
<ul><li>Technical Support: Assist students, staff, and faculty with troubleshooting login problems with their Pathway, Email and Canvas accounts while adhering to FERPA guidelines.
</li><li>Receptionist: Greet, assist and direct anyone who walks in the IT department to the appropriate office.
</li><li>Administrative Support: Assist end users by creating Help Desk tickets and assign them to the appropriate IT groups. Assist callers with first step resolution or transfer callers to the appropriate departments. Provide assistance to the IT department staff with filing and making copies, as needed. Provide assistance to the Help Desk Specialist II position as needed.
</li><li>Customer Service: Provide friendly, accurate, and immediate first level support to all students, faculty, staff, and visitors.
</li></ul>ESSENTIAL SKILLS:
<ul><li>Have the ability to communicate effectively with individuals from varying backgrounds.
</li><li>Proficiency in computer applications, multi-line telephones and attention to detail is required.
</li></ul>PHYSICAL REQUIREMENTS:
Requires frequent and continuous sitting/moving about, continuous use of fine motor skills, and pushing and pulling of up to 20 lbs.
SCHEDULE DETAILS:
Must be available to work 40 hrs. per week, Monday through Friday. Help Desk hours of operation are from 7:00 am to 5:00 pm. Must be available to work a flexible work schedule including occasional weekends.
ADDITIONAL DUTIES AND RESPONSIBILITIES include but are not limited to:
Perform other duties as assigned.
Minimum Qualifications:
<ul><li>High School diploma or GED required.
</li></ul>PREFERRED QUALIFICATIONS:
<ul><li>Associate&rsquo;s degree or two years&rsquo; experience in customer service is preferred.
</li><li>Preferred knowledge of Everything Help Desk software, Banner, and Workday.
</li></ul>EEO STATEMENT:
As an EEO employer, Clovis Community College will not discriminate in our employment practices based on an applicant&rsquo;s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a protected veteran or spousal affiliation. Clovis Community College hires only U.S. citizens and individuals lawfully authorized to work in the U.S.</div>

Help Desk Specialist I

3M DATA

<div>
 
 Job Title: Help Desk Specialist (2 Positions)
 
 
 
 
 
 Location: Riyadh, Saudi Arabia
 
 
 Company: 3M DATA
 
 
 Type: Full-Time
 
 
 Preference: Saudi Nationals Preferred
 
 
 
 
 
 
 About 3M DATA
 
 
 
 3M DATA is a leading Saudi technology systems integrator delivering secure, scalable, and innovative digital infrastructure solutions across networking, cloud, cybersecurity, and enterprise IT services. We support government, enterprise, financial institutions, and mega-projects across the Kingdom with mission-critical technology operations aligned with Vision 2030.
 
 
 
 
 
 We are hiring two full-time Help Desk Resident Engineers to provide proactive end-user support, technical troubleshooting, and operational assistance within our client&rsquo;s environment.
 
 
 
 
 
 
 Role Overview
 
 
 
 The Help Desk Engineer will act as the primary support contact for end users, ensuring seamless operation of IT systems, applications, hardware, and cloud services. The role requires strong problem solving abilities, excellent communication skills, and adherence to ITIL-based processes.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 End-User &amp; Cloud Support
 
 
 
 &bull;	Respond to user inquiries and resolve basic IT issues, escalate advanced or recurring incidents.
 
 
 &bull;	Assist users with daily tasks, onboarding, initial training, and access management.
 
 
 &bull;	Monitor cloud platform and system health dashboards, responding to alerts.
 
 
 &bull;	Document and escalate recurring issues to upper support teams.
 
 
 
 
 
 
 Software Installation &amp; System Setup
 
 
 
 &bull;	Install and configure Microsoft Office applications (Word, Excel, Outlook).
 
 
 &bull;	Configure email accounts and troubleshoot Outlook-related errors.
 
 
 &bull;	Install, upgrade, and configure Windows operating systems, policies, security patches, and standard applications.
 
 
 &bull;	Build and maintain standard OS images for PCs and laptops.
 
 
 &bull;	Install additional approved applications as requested by users.
 
 
 
 
 
 
 First-Level Software Troubleshooting
 
 
 
 &bull;	Resolve Microsoft Office issues including configuration, repair, and reinstallation.
 
 
 &bull;	Handle login/authentication failures by adjusting OS settings or repairing configurations.
 
 
 &bull;	Fix browsing issues and restore browser settings and plugins.
 
 
 &bull;	Perform antivirus definition updates, repairs, and basic malware removal.
 
 
 
 
 
 
 Hardware Installation &amp; Support
 
 
 
 &bull;	Deploy and configure new PCs, laptops, thin clients, docking stations, support IT asset relocations.
 
 
 &bull;	Conduct device checks and recommend replacements.
 
 
 &bull;	Install and configure printers, scanners, and drivers; replace printer ink.
 
 
 &bull;	Diagnose and resolve basic hardware faults and peripheral issues.
 
 
 
 
 
 
 General IT Support Activities
 
 
 
 &bull;	Conduct workplace surveys covering assets, applications, and user environments.
 
 
 &bull;	Follow ITIL policies and procedures for incident, request, and change management.
 
 
 &bull;	Prepare reports on support calls, tickets, and recurring problems.
 
 
 &bull;	Provide VIP support to senior executives.
 
 
 &bull;	Troubleshoot basic network, connectivity, and server access issues.
 
 
 &bull;	Install and configure OS and day-to-day software packages.
 
 
 &bull;	Perform data backup and disaster recovery support.
 
 
 &bull;	Maintain complete hardware and software inventory documentation.
 
 
 &bull;	Replace faulty components and escalate advanced hardware issues when required.
 
 
 &bull;	Apply OS disk partitioning knowledge including NTFS/FAT.
 
 
 &bull;	Support printers, peripherals, and related devices.
 
 
 &bull;	Participate in technical tasks and support activities for ongoing IT projects.
 
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 
 &bull;	Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.
 
 
 &bull;	ITIL V4 Foundation certification.
 
 
 &bull;	Experience in desktop troubleshooting (hardware &amp; software).
 
 
 &bull;	Experience supporting cloud-based environments (e.g., Microsoft 365, Azure, AWS).
 
 
 &bull;	Associate-level certification on any public cloud is preferred.
 
 
 &bull;	Fluent in Arabic and English (spoken and written).
 
 
 &bull;	Strong customer service, communication, and problem-solving skills.
 
 
 &bull;	Ability to work onsite, independently, and in a fast-paced support environment.
 
 
 &bull;	Saudi Nationals strongly preferred.
 
 
 
 
 
 
 Apply Now
 
 
 
 Are you passionate about cutting-edge technology and ready to shape the digital future of Saudi Arabia?
 
 
 
 &nbsp;
 
 
 
 
 Send your CV to:
 
 
 careers@3mdata.tech
 
 
 
 Join us and be part of a team building the next generation of secure digital infrastructure in the Middle East.
 
</div>

TechBiz Global GmbH

<div>At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking an IT Help Desk specialist specialist to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.<div> 
What you will do: 
You are the control center of our IT service operations. 
Daily Responsibilities: 
<ul><li>Receive and Prioritize: Take incoming customer requests via phone, email, or ticket system and assess their urgency.</li><li>Schedule Technicians: Coordinate appointments for technicians, plan their assignments, and proactively track progress.</li><li>Sales Support: You coordinate and schedule appointments with new potential clients for our sales team.</li><li>Keep Operations Running: Ensure smooth daily business operations by monitoring open tickets and following up as needed.</li><li>Customer Communication: Serve as the main interface between customers and internal teams, providing updates and managing expectations.</li><li>Problem Solving: React quickly to emergencies or schedule changes and find solutions on the spot.</li></ul></div><div> 
Requirements: 
Must-Haves: 
&#9989; You love organization &ndash; planning, coordinating, and keeping track of multiple things at once energizes you. 
&#9989; Careful and structured work style &ndash; you're reliable and take ownership of your tasks. 
&#9989; Solution-oriented mindset &ndash; when problems arise, you find ways to fix them. 
&#9989; Strong service awareness &ndash; customer satisfaction is important to you. 
&#9989; Excellent communication skills &ndash; you can talk to customers and technicians clearly and professionally. 
&#9989; Team player attitude &ndash; you work well with others and support your colleagues. 
&#9989; German proficiency (B1+ minimum) &ndash; you can communicate effectively with German-speaking customers and colleagues. 
Nice to Have: 
<ul><li>Previous experience in dispatcher, coordinator, or customer service roles.</li><li>Familiarity with ticketing systems or dispatch software.</li></ul> 

What We Offer 
<ul><li>100% Remote Work: Work from where you are comfortable (e.g., Georgia, Poland, Romania, or anywhere in Europe). No commute.</li><li>Full-Time Position: A stable, permanent job with regular hours.</li><li>Flexible Working Hours: Standard hours are usually between 8:00 AM and 6:00 PM (CET/German time). We can discuss the exact schedule.</li><li>Professional Onboarding: We will teach you everything you need to know about our systems and processes.</li><li>Long-Term Stability: We are looking for a long-term team member, not a short-term freelancer.</li></ul></div></div>

IT Help Desk specialist

MISR TECHNOLOGY SERVICES

<div>Helpdesk Specialist provides fast and useful technical assistance on computer systems as well as answering queries on basic technical issues and offer advice to solve them.
An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
Responsibilities<ul><li>
Serve as the first point of contact for end users seeking technical assistance over the phone, ticketing system, and emails.</li><li>
Perform remote troubleshooting through diagnostic techniques and pertinent questions</li><li>
Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.</li><li>
Determine the best solution based on the issue and details provided by end users</li><li>
Walk the customer through the problem-solving process</li><li>
Direct unresolved issues to the next level of support personnel</li><li>
Provide accurate information on IT products or services</li><li>
Record events and problems and their resolution in logs</li><li>
Follow-up and update end user&rsquo;s status and information</li><li>
Pass on any feedback or suggestions by customers to the appropriate internal team</li><li>
Identify and suggest possible improvements in procedures</li><li>
Manage PC setup and deployment for new employees using standard hardware, images and software</li><li>
Perform timely workstation hardware and software upgrades as required</li><li>
Diagnosing and solving hardware/software faults</li><li>
Managing and troubleshooting any end-user equipment printers, scanners and VC</li><li>
Responsible to track assets and document the details</li><li>
Follows and implements the company&rsquo;s data security rules</li></ul>
Requirements and Qualifications
<ul><li>BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience</li><li>
Years of experience at least 3 years</li><li>
Above average knowledge of networking protocols, especially TCP/IP.</li><li>
Proven experience as a help desk specialist or other customer support role</li><li>
Tech savvy with working knowledge of office automation products, databases and remote control</li><li>
Good understanding of computer systems, mobile devices and other tech products</li><li>
Good knowledge of Microsoft Excel, Word and PowerPoint</li><li>
Ability to diagnose and resolve basic technical issues</li><li>
Proficiency in English</li><li>
Having a good knowledge of</li><li>
CompTIA A+</li><li>
ITIL Foundation.</li><li>
Microsoft Certified Solutions Associate on Windows 10.</li><li>
Excellent communication skills at all levels in the company</li><li>
Managing Priorities</li><li>
End user-oriented and cool-tempered</li></ul>
ujHFzMo90b</div>

IT Helpdesk Specialist - Damietta

Inbox Business Technologies

<div>Inbox Business Technologies is looking for a skilled and proactive Sr. Service Desk Specialist to join our project team. This role is critical for ensuring smooth IT operations, providing timely technical support, and maintaining the reliability of enterprise systems. The ideal candidate will have strong expertise in Active Directory and Office 365 administration, solid troubleshooting abilities, and experience working in fast-paced environments.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Administer, configure, and troubleshoot Active Directory environments.
</li><li>Manage and support Office 365 including user accounts, security settings, and cloud service configurations.
</li><li>Provide Level 1 &amp; 2 support for hardware, software, and conferencing equipment.
</li><li>Monitor, maintain, and troubleshoot Microsoft applications such as Teams, Outlook, and related tools.
</li><li>Utilize advanced Excel skills for reporting, tracking, and data management.
</li><li>Support and manage ManageEngine tools (added advantage).
</li><li>Ensure timely incident response and maintain high service quality in a fast-paced environment.
</li><li>Collaborate with internal teams to ensure smooth operations and user satisfaction.
</li><li>Document processes, maintain logs, and ensure compliance with service standards.
</li></ul>Requirements<ul>
<li><ul><li>
Bachelor&rsquo;s degree in Computer Science, IT, or a related field.
</li></ul></li><li><ul><li>2&ndash;3 years of hands-on experience in Service Desk / IT Support roles.
</li><li>Strong background in enterprise IT environments.
</li></ul></li><li><ul><li>Proven experience in Active Directory administration, maintenance, and troubleshooting.
</li><li>Strong proficiency in Office 365 administration, including user management and security configurations.
</li><li>Advanced Microsoft Excel skills (reporting, formulas, analysis).
</li><li>Experience with ManageEngine products (added advantage).
</li><li>In-depth understanding of IT hardware, conferencing equipment, Teams, Outlook, and cloud-based Microsoft applications.
</li></ul></li><li><ul><li>Strong analytical and problem-solving skills.
</li><li>Ability to take prompt action and make sound decisions in a fast-paced environment.
</li><li>Excellent communication, stakeholder management, and customer service skills.</li></ul></li></ul></div>

Sr. Service Desk Specialist

<div>
 Inbox Business Technologies is looking for a skilled and proactive Sr. Service Desk Specialist to join our project team. This role is critical for ensuring smooth IT operations, providing timely technical support, and maintaining the reliability of enterprise systems. The ideal candidate will have strong expertise in Active Directory and Office 365 administration, solid troubleshooting abilities, and experience working in fast-paced environments.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Administer, configure, and troubleshoot Active Directory environments.
 </li>
 <li>
 Manage and support Office 365 including user accounts, security settings, and cloud service configurations.
 </li>
 <li>
 Provide Level 1 &amp; 2 support for hardware, software, and conferencing equipment.
 </li>
 <li>
 Monitor, maintain, and troubleshoot Microsoft applications such as Teams, Outlook, and related tools.
 </li>
 <li>
 Utilize advanced Excel skills for reporting, tracking, and data management.
 </li>
 <li>
 Support and manage ManageEngine tools (added advantage).
 </li>
 <li>
 Ensure timely incident response and maintain high service quality in a fast-paced environment.
 </li>
 <li>
 Collaborate with internal teams to ensure smooth operations and user satisfaction.
 </li>
 <li>
 Document processes, maintain logs, and ensure compliance with service standards.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, IT, or a related field.
 </li>
 <li>
 2-3 years of hands-on experience in Service Desk / IT Support roles.
 </li>
 <li>
 Strong background in enterprise IT environments.
 </li>
 <li>
 Proven experience in Active Directory administration, maintenance, and troubleshooting.
 </li>
 <li>
 Strong proficiency in Office 365 administration, including user management and security configurations.
 </li>
 <li>
 Advanced Microsoft Excel skills (reporting, formulas, analysis).
 </li>
 <li>
 Experience with ManageEngine products (added advantage).
 </li>
 <li>
 In-depth understanding of IT hardware, conferencing equipment, Teams, Outlook, and cloud-based Microsoft applications.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Ability to take prompt action and make sound decisions in a fast-paced environment.
 </li>
 <li>
 Excellent communication, stakeholder management, and customer service skills.
 </li>
 </ul>
</div>

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