help desk specialist

SAIC

<div>Job ID: 2613672
Location: Remote Work, DC, US
Date Posted: 2026-06-15
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-Time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: ORA_REMOTE 
Description
SAIC is hiring for a remote Help Desk Specialist.
Duties generally include but are not limited to the following:<ul><li>
Answer and respond to customers' requests via phone and email</li><li>
Identify, research, and resolve customer issues</li><li>
Provide accurate and timely ticket documentation</li><li>
Meet and exceed required metrics and Service Level Agreements (SLAs)</li><li>
Provide timely updates and follow up to customers</li><li>
Escalate to internal representatives or system support specialists when appropriate</li><li>
Identify and appropriately communicate recurring problems</li><li>
Evaluates and prioritizes customer problems and complaints</li><li>
Comply with documented regulations, processes, and procedures</li><li>
Other responsibilities as may be required by management</li></ul>
Qualifications
Qualifications
Required Skills and Qualifications:<ul><li>
Bachelor&rsquo;s Degree and/or 5 years relative work experience</li><li>
1+ year experience in help desk/call center environment</li><li>
Excellent oral and written communication skills</li><li>
Strong problem-solving skills</li><li>
Team player with a strong commitment to customer satisfaction</li><li>
Must be a US Citizen and able to obtain a Public Trust</li></ul> 
Preferred Skills and Qualifications:<ul><li>
HDI Customer Service Representative certification</li><li>
Experience with ServiceNow</li><li>
Knowledge with government clients/environments</li></ul>
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.</div>

Help Desk Specialist

TEEMA

<div>Help Desk Specialist II
Task 3: TSD Advanced Support (Tier II)
Ashburn, VA / Orlando, FL / San Antonio, TX - Primarily remote, within commuting distance
Rotating shifts, 24x7x365 coverage required
BILINGUAL PREFERRED
Help Desk Specialist II (Tier 2 Advanced Support) &ndash; Remote Flexibility | 24/7 Operations
Take your IT support expertise to the next level in a dynamic, mission-driven environment supporting critical technical operations. This Tier 2 role is ideal for experienced support professionals who excel at advanced troubleshooting, problem resolution, and delivering exceptional user support in a fast-paced 24/7/365 setting.
As a Help Desk Specialist II, you&rsquo;ll provide second-level technical support for escalated incidents and service requests received through ticketing systems and live transfers. You&rsquo;ll troubleshoot complex technical issues involving Windows environments, Active Directory, Microsoft 365, Outlook, VPN connectivity, remote access tools, authentication methods, and mobile device management platforms.
Responsibilities include diagnosing and resolving hardware, software, remote access, and account-related issues; supporting desktops, laptops, tablets, printers, and peripherals; performing remote software installations; documenting and managing tickets; and escalating issues to specialized teams or vendors when needed.
What You Bring:<ul><li>
High school diploma or equivalent (Associate degree in IT preferred)</li><li>
2+ years of IT help desk or technical support experience with Tier 2 troubleshooting responsibilities</li><li>
Strong knowledge of Windows, Active Directory, Microsoft Office 365, Outlook, and mobile device management tools</li><li>
Experience supporting VPN technologies, remote access environments, and secure authentication methods</li><li>
Ability to work rotating shifts, including nights, weekends, and holidays</li><li>
U.S. Citizenship and ability to pass a background investigation</li></ul>
Preferred Qualifications:<ul><li>
CompTIA A+, Network+, Security+, HDI, ITIL, or similar certifications</li><li>
Experience with ServiceNow or enterprise ITSM platforms</li><li>
Hands-on knowledge of AirWatch/Workspace ONE, VPN solutions, and remote workforce technologies</li><li>
Prior experience supporting federal, government, or highly regulated environments</li></ul>
If you enjoy solving complex technical challenges, supporting critical users, and working in a collaborative operations environment, this is a strong opportunity to grow your advanced IT support career.
#Workwolf</div>

Help Desk Specialist II- Tier 2 Support

Hire Evolution Consulting

<div><h1 class="jobSectionHeader">Remote Tier 2 Help Desk Specialist</h1>
We&rsquo;re currently hiring an experienced Tier 2 Help Desk Specialist to join a fast-paced enterprise support environment supporting a large national organization. This is a fully remote opportunity for someone who enjoys solving technical issues, working independently, and supporting users in a high-volume environment.
Candidates must be comfortable working a rotating schedule in a 24/7 operation and able to travel to either Ashburn, VA or Orlando, FL to pick up company equipment if needed.<h2 class="jobSectionHeader">
What You&rsquo;ll Be Doing</h2><ul><li>
Provide advanced remote support for end users experiencing hardware, software, login, connectivity, and access-related issues</li><li>
Troubleshoot Microsoft environments, including Outlook, Office applications, Windows systems, and Active Directory</li><li>
Support remote access tools, VPN connectivity, authentication issues, and mobile device management platforms</li><li>
Assist users with workstation setup, software installs, peripheral support, and system access requests</li><li>
Escalate more complex technical issues to engineering or specialized support teams when needed</li><li>
Document support activity and maintain accurate ticket updates within the ticketing system</li><li>
Deliver excellent customer service while managing multiple priorities in a fast-moving support environment</li></ul><h2 class="jobSectionHeader">
What We&rsquo;re Looking For</h2><ul><li>
At least 2 years of Help Desk or Technical Support experience in a Tier 2 environment</li><li>
Strong troubleshooting skills across Microsoft technologies and remote support tools</li><li>
Experience supporting VPN connectivity, mobile devices, and enterprise user environments</li><li>
Ability to work independently and remain organized in a high-volume setting</li><li>
Strong communication and customer service skills</li><li>
Comfortable working rotating shifts, including evenings, weekends, and holidays</li><li>
U.S. Citizenship required</li><li>
Must be able to successfully pass a background investigation</li></ul><h2 class="jobSectionHeader">
Preferred Experience</h2><ul><li>
Experience with ServiceNow or similar ticketing platforms</li><li>
Familiarity with AirWatch/Workspace ONE, Zscaler, or GlobalProtect</li><li>
Certifications such as CompTIA A+, Network+, Security+, or ITIL are a plus</li><li>
Previous experience supporting government or enterprise-level environments is highly preferred</li></ul><h2 class="jobSectionHeader">
Additional Information</h2><ul><li>
Fully remote position</li><li>
Equipment pickup required in Ashburn, VA or Orlando, FL</li><li>
Rotating 24/7 support schedule</li><li>
Stable long-term opportunity with a collaborative support team</li></ul>
#Workwolf</div>

Tier 2 Help Desk, REMOTE

CareerSwift

<div><h2 class="jobSectionHeader">Job Description</h2>
About the Role
We are looking for a Help Desk / IT Support Specialist to join our US team. You will be the first point of contact when something breaks, something does not load, or someone cannot get in. Your job is to get people back on track quickly and make sure nothing falls through the cracks. This is a fully remote position open to candidates anywhere in the United States. 
What You Will Do<ul><li>
Handle incoming support tickets through tools like Zendesk, Jira, or ServiceNow and make sure every one of them gets resolved</li><li>
Troubleshoot hardware, software, and connectivity issues across Windows and macOS environments</li><li>
Manage user accounts and access permissions using Active Directory and Microsoft 365</li><li>
Support networking issues including VPN connectivity, DNS, and basic TCP/IP troubleshooting</li><li>
Write up clear documentation and keep the internal knowledge base up to date so issues do not repeat</li><li>
Escalate complex or recurring problems to the right team with context included</li></ul>
What We Are Looking For<ul><li>
At least 1 year of experience in IT support or a helpdesk role</li><li>
Hands-on experience with Windows and macOS</li><li>
Familiarity with at least one ticketing system (Zendesk, Jira, or ServiceNow)</li><li>
Basic understanding of networking: VPN, DNS, TCP/IP</li><li>
You can explain technical issues in plain language without making people feel bad for asking</li><li>
Comfortable working independently and staying on top of your queue without someone checking in constantly</li></ul>
Salary: $25&ndash;$30/hour<h2 class="jobSectionHeader">
Job Overview</h2>
Location: Remote
Seniority Level: Junior</div>

Help Desk / IT Support Specialist

DHI Mortgage

<div><div>D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information
D.R. Horton, Inc. is currently looking for a System Support Specialist II. The right candidate, with some supervision, acts as a key contact for the user community to provide mortgage and title front line support. The System Support Specialist II provides support to users nationwide.
Essential Duties and Responsibilities include the following. Other duties may be assigned.<ul><li>Fulfill the requirement to work standard Help Desk hours of operation M-F 7:00am-7:00pm Central, and Saturday 10:00am-3:00pm Central. Work an 8-hour shift Monday &ndash; Friday with team member rotation for the Saturday shift. Hours are subject to change as deemed necessary by management</li><li>Provide information to and execute problem resolution for end users. User requests are received via phone and email</li><li>Respond to all user requests related to Financial Services (FS) applications, including Mortgage Loan Origination (Encompass), Title Closing &amp; Insurance (SoftPro), Electronic Document Management (Encomia), and Servicing (FICS)</li><li>Support and maintain data for multiple components of the Intranet system, including reports, Do Not Call Manager, and Training Tracker</li><li>Maintain employee security access to FS applications and third parties, including periodic audits and reviews; following documented policies and procedures</li><li>Exercise judgment regarding issue escalation to another System Support Specialist, business partners or other IT personnel</li><li>Perform routine duties independently. Discuss and seek approval as needed from the Help Desk Manager or System Support Specialist III</li><li>Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company</li><li>Ability to work overtime</li><li>Prepare reports for management review, such as Daily Help Desk Statistics</li><li>Follow up with users when an issue is not immediately resolved, until it is resolved</li><li>Work with the team to maintain team and support documentation</li><li>Additional duties as assigned by the Help Desk Manager</li></ul></div><div> 
Qualifications<div></div><div> 
Required Qualifications</div> 
<div></div><ul><li>
Must have at least six months experience as a Loan Processor or Loan Closer working with Loan Origination software</li><li>
One to two years related experience</li><li>
Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications</li><li>
Proficiency with MS Office and email</li><li>
Ability to sit for majority of 8-hour workday; use hands to finger, handle or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision, peripheral vision and color vision. Must occasionally lift and/or move up to 15 pounds.</li><li>
The noise level is generally moderate.</li></ul><div></div><div> 
Preferred Qualifications</div> 
<div></div><ul><li>
Bachelor&rsquo;s degree in Business Administration, Computer Science or a related field is desired</li><li>
Any mortgage-related, computer or I.T. certificate is beneficial</li></ul><div></div> 
Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:
<ul><li><div>Medical, Dental and Vision</div></li><li><div>
401(K)</div></li><li><div>
Employee Stock Purchase Plan</div></li><li><div>
Flex Spending Accounts</div></li><li><div>
Life &amp; Disability Insurance</div></li><li><div>
Vacation, Sick, Personal Time and Company Holidays</div></li><li><div>
Multiple Voluntary and Company provided Benefits</div></li></ul><div>
</div>Build YOUR future with D.R. Horton, America&rsquo;s Builder. #WeBuildPeopleToo</div><div> 
Job: Information Technology<div>
</div></div><div>
Primary Location: TX-Austin<div>
</div></div><div>
Organization: Mortgage<div>
</div></div><div>
Schedule: Full-time</div><div> 
Job Posting: Jun 12, 2026, 4:03:47 PM</div></div>

System Support Specialist II

<div>Job Summary
ACE Account Service Desk Specialist
TEEMA
Full-time
Hybrid | Orlando, FL, United States
ACE Account Service Desk Specialist II (Tier 2 Support) 
Primarily Remote | Ashburn, VA / Orlando, FL / San Antonio, TX 
24/7 Rotating Shift Environment
Join a mission-driven technical support team supporting the Automated Commercial Environment (ACE) &mdash; the U.S. government&rsquo;s primary trade processing platform used to manage imports, exports, cargo processing, trade compliance, and enforcement activities.
In this Tier 2 support role, you will provide advanced assistance to a large user community that includes government agencies, trade partners, importers, exporters, and customs personnel. You&rsquo;ll troubleshoot technical and operational issues related to the ACE platform, respond to calls and email inquiries, and help users navigate portal functionality, reporting tools, and account-related processes.
Key responsibilities include supporting user enrollment, account activation, access management, and portal administration for both government and trade users. You&rsquo;ll also assist with documentation updates, knowledge management contributions, urgent incident response, and ongoing platform training to maintain technical proficiency.
This role is ideal for candidates who enjoy solving problems, delivering exceptional customer service, and supporting complex, high-visibility systems in a fast-paced operational environment.
Qualifications:<ul><li>
2+ years of IT help desk, technical support, or customer support experience</li><li>
Experience supporting web portals, business applications, or account management processes</li><li>
Strong troubleshooting, communication, documentation, and customer service skills</li><li>
Bilingual English/Spanish fluency required</li><li>
Ability to work rotating schedules, including evenings, weekends, and holidays</li><li>
U.S. Citizenship required; ability to pass a federal background investigation</li></ul>
Preferred:<ul><li>
Experience with ACE (Automated Commercial Environment) or trade compliance systems</li><li>
Familiarity with import/export processes, customs operations, or government programs</li><li>
ServiceNow or ITSM platform experience</li><li>
Prior federal, DHS, or regulatory environment experience</li><li>
HDI or related support certifications</li></ul>
This is a strong opportunity for technical professionals seeking impactful work supporting critical trade and customs operations nationwide.
#Workwolf</div>

ACE Account Service Desk Specialist TIER 2

Hinkle Law Firm LLC

<div>
 
 Position Title: Help Desk Technician
 
 
 
 Reports To: CISO
 
 
 FLSA Status: Non-Exempt
 
 
 Position Summary: The Help Desk Technician will be the first point of contact for all IT-related requests within the firm. This role involves troubleshooting, problem-solving, and providing technical support to ensure the smooth functioning of our IT infrastructure. The successful candidate will assist with hardware and software issues, manage user accounts, and contribute to IT projects as needed. This position does not have the option of working remotely.
 
 
 
 Essential Job Duties and Responsibilities:
 
 
 
 Provide first-level contact and convey resolutions to user issues.
 
 
 Properly escalate unresolved tickets to other members of the IT team.
 
 
 Clearly communicate the issue when escalating requests.
 
 
 Track, route, and redirect problems to correct resources.
 
 
 Follow up with customers, provide feedback, and see problems through to resolution.
 
 
 Utilize excellent customer service skills.
 
 
 Ensure timely and proper recording, documentation, and closure of tickets.
 
 
 Preserve and grow knowledge of help desk procedures, products, and services.
 
 
 
 Job Qualifications:
 
 
 
 Proven working experience in providing help desk support. This includes three (3) years of help desk experience.
 
 
 Proficiency in Windows workstation administrative tasks and environments.
 
 
 Extensive experience with Microsoft 365/Microsoft Office applications.
 
 
 Working knowledge of help desk software, VPNs, and remote control.
 
 
 Must be able to work independently, including working alone in an office setting while resolving customer issues efficiently.
 
 
 Strong client-facing and communication skills.
 
 
 Advanced troubleshooting and multi-tasking skills.
 
 
 Will perform all duties and responsibilities of this position with or without reasonable accommodation.
 
 
 
 Working Hours:
 
 
 
 Schedule is 8:00 a.m. - 5:00 p.m. Monday through Friday and hours may vary.
 
 
 The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential duties, responsibilities, or requirements.
</div>

Help Desk Technician

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