help desk support specialist

Ahram Security Group

<div>
 
 
 Job Summary:
 
 
 
 We are looking for a Service Help Desk Engineer to provide first-line technical support to company users. The role includes troubleshooting hardware and software issues, supporting production-related systems, managing IT assets, and ensuring smooth day-to-day IT operations.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Provide technical support to users via tickets, phone, email, or in person
 </li>
 <li>
 Diagnose and resolve hardware, software, and basic network issues
 </li>
 <li>
 Support devices connected to production lines and ensure regular backups
 </li>
 <li>
 Prepare and deliver IT assets for new hires and ensure asset documentation
 </li>
 <li>
 Maintain IT asset inventory, barcoding, and stock availability
 </li>
 <li>
 Escalate complex or urgent issues to the appropriate IT team
 </li>
 <li>
 Assist with IT consumables sourcing and technical support budget inputs
 </li>
 <li>
 Perform device upgrades according to company policy
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 1&ndash;4 years of experience in Service Desk / Help Desk / Technical Support
 </li>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Systems, or related field
 </li>
 <li>
 Good knowledge of Windows OS, hardware troubleshooting, and basic networking
 </li>
 <li>
 Strong communication and customer service skills
 </li>
 <li>
 Ability to work on-site in a factory environment
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Problem-solving and troubleshooting
 </li>
 <li>
 Customer-focused mindset
 </li>
 <li>
 Team collaboration
 </li>
 <li>
 Ability to prioritize and manage daily tasks
 </li>
 <li>
 Willingness to learn and adapt
 </li>
 </ul>
 
 
 
 
 
 Work Type:
 
 Full-time
 
 
 
 Work Location:
 
 On-site
 
</div>

Help Desk Support Engineer

Circle K

<div>Job Description
Alimentation Couche-Tard Inc., (ACT) is a global Fortune 200 company &amp; a leader in the convenience store &amp; fuel space with over 16,800 stores globally. It has footprint across 31 countries &amp; territories. At the Circle K Business Centre in India (ACT company), we are #OneTeam, leveraging Transformation and Operations together to strengthen our global capabilities. Our Global Procurement Centre of Excellence, set-up in Gurugram (India) aims to build a world class team that will focus on solving our global procurement challenges every day, in terms of operations as well as transformation requirements
About the role
We are seeking an experienced Procurement Support Desk Specialist to join our Global Procurement Centre of Excellence (CoE) team in Gurugram and act as the first point of contact for procurement-related queries. This position also offers an exciting opportunity for the hired candidate to also be part of and drive the operational aspects of procurement transformation via streamlining the ways of working to make support desk process more efficient, while always collaborating with global stakeholders in a dynamic, fast paced &amp; data-driven environment.
The ideal candidate needs to have a detail-oriented approach and be proactive with a strong background in query management, ticket handling, and ServiceNow (or equivalent workflow platforms), ensuring timely and accurate resolution of procurement issues while maintaining high customer satisfaction.
Roles and Responsibilities<ul><li>
Manage and resolve procurement-related queries through ServiceNow / ticketing tools within defined SLAs</li><li>
Serve as a central point of contact for internal stakeholders regarding procurement policies, processes, and vendor-related escalations</li><li>
Monitor, prioritize, and escalate unresolved queries to appropriate teams when required</li><li>
Maintain knowledge base articles, FAQs, and process documentation to support query resolution</li><li>
Support process improvement initiatives to optimize efficiency of procurement operations</li><li>
Generate regular reports on query resolution performance, trends, and recurring issues</li><li>
Partner with cross-functional teams (Procurement, Finance, IT, Vendors) to address systemic issues and improve stakeholder experience</li></ul>
Job Requirements<ul><li>
Strong 5&ndash;8 years&rsquo; experience in procurement operations, procurement support desk, or query management</li><li>
Hands-on experience with ServiceNow (or similar ticketing/query management systems)</li><li>
Strong knowledge of end-to-end S2P / Procurement processes (PR/PO, vendor onboarding, contracts, invoicing support, etc.)</li><li>
Excellent communication and stakeholder management skills</li><li>
Strong analytical and problem-solving ability</li><li>
Ability to handle high query volumes while ensuring accuracy and efficiency</li><li>
Proficiency in MS Excel and reporting tools for data analysis and performance tracking</li><li>
Experience in working within a shared services / global support environment preferred</li><li>
Ability to work independently and collaboratively in a fast-paced environment</li></ul>
Preferred Attributes<ul><li>
Ready to work in shift (generally India/UK/US)</li><li>
Experience in working in Operations and/or large-scale transformation projects</li><li>
Experience in process transition, automation, or continuous improvement projects</li><li>
Ability to build &amp; maintain strong relationships with suppliers &amp; stakeholders</li><li>
Exposure to Global Procurement or shared services environments</li><li>
Proficiency in using ServiceNow or similar query mgt / workflow tools</li></ul>
Additional Qualifications<ul><li>
Attention to detail &amp; a high level of accuracy</li><li>
Team player with a &lsquo;can do&rsquo; attitude</li><li>
Ready to embrace new learnings every day</li><li>
Stakeholder focus &amp; adaptability to change</li></ul>
#LI-DS1</div>

Specialist - Procurement Support Desk

Sundus

<div>
 
 Job Code: 5687
 
 
 
 
 Job Title:
 
 Service Desk &amp; support Engineer
 
 
 
 Job Location:
 
 Abu Dhabi
 
 
 
 Experience: 1+ years or Freshers also can apply
 
 
 
 Client: Government
 
 
 Working days: 5 days
 
 
 
 Job Overview
 
 
 
 We are seeking a dedicated and proactive
 
 Service Desk &amp; Support Engineer
 
 to join our IT support team. The successful candidate will be responsible for providing technical support, troubleshooting issues, and ensuring seamless operation of IT services. You will be the first point of contact for end users, assisting with both hardware and software problems in a professional and timely manner.
 
 
 
 Key Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Technical skills: Knowledge of Windows and macOS operating systems, Microsoft Office Suite, network troubleshooting, and hardware configurations.
 </li>
 <li>
 Customer service: Strong communication skills with a customer-centric approach to support and problem-solving.
 </li>
 <li>
 Problem-solving: Ability to troubleshoot and think critically under pressure to resolve technical issues quickly.
 </li>
 <li>
 Experience: Previous experience in IT support or a similar role preferred.
 </li>
 <li>
 Certification: IT certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional (MCP) are a plus.
 </li>
 <li>
 Organizational skills: Ability to manage multiple tasks and prioritize efficiently in a fast-paced environment.
 </li>
 <li>
 Teamwork: Comfortable collaborating with colleagues and supporting the broader IT team to ensure smooth operations.
 </li>
 </ul>
</div>

Service Desk & support - Fresh graduates

NTT DATA

Req ID: 348829
 
 
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. 
 
We are currently seeking a Helpdesk Senior Associate-ITSM to join our team in Bangalore, Karnātaka (IN-KA), India (IN). 
 
Senior Service Desk Associate English
 
India - Hybrid working (Office and Hybrid (Office and Remote)) 
Competitive Salary &amp; Benefits 
Role Overview 
The Service Desk SeniorAssociate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes &amp; procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users. 
Role Responsibilities 
Manages customer interactions &amp; records reported issues in the ITSM 
Identifies issues, apply fixes and investigate root causes using internal instructions. 
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail 
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance 
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner 
Key Skills 
Ideally University education, preferably technical degree, or Microsoft certifications 
Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications 
Experience of providing Hybrid (Office and Remote) IT support is an advantage 
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills 
Excellent communication and customer service skills 
Fluency in English language 
Flexibility to work shifts if required 
 
About NTT DATA 
 
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&amp;D. 
 
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. 
 
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Helpdesk Senior Associate-ITSM

Arc IT Recruitment

Deskside Support Engineer is sought by prestigious global financial services organisation. This role will see you joining a fast-paced, high-performance environment where technology underpins every decision from the trading floor to the boardroom.This is more than a typical support role. You'll be the go-to engineer for senior stakeholders, providing white-glove support across hardware, software, and business-critical applications such as Bloomberg, FactSet, and Salesforce.Key Responsibilities:<ul><li>Provide deskside and remote technical support across Windows, Office 365, and network systems</li><li>Troubleshoot and resolve complex hardware and software issues efficiently</li><li>Deliver high-quality, customer-focused support to end users, including senior stakeholders</li><li>Support and maintain business applications such as Bloomberg, FactSet, Salesforce, and Zoom</li><li>Administer and maintain Active Directory, Exchange, and endpoint security tools</li><li>Configure and deploy HP and Lenovo laptops, desktops, and peripherals</li><li>Contribute to IT projects including upgrades, migrations, and new technology rollouts</li><li>Collaborate with regional and global IT teams to ensure consistent service standards</li><li>Conduct proactive floor walks to build relationships and identify potential issues early</li></ul>Key Requirements:<ul><li>Proven experience in a deskside or technical support role within professional or financial services</li><li>Strong knowledge of Windows 10/11, Office 365, Active Directory, and Exchange</li><li>Experience with support tools such as ServiceNow, SCCM, or similar platforms</li><li>Excellent communication skills with the ability to support senior users effectively</li><li>Awareness of information security best practices</li><li>Confident troubleshooting a range of hardware, network, and application issues</li><li>Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified) are an advantage</li><li>Certifications such as CompTIA or Microsoft are advantageous, but what matters most is your technical curiosity, accountability, and commitment to service excellence.</li></ul>Why Apply?<ul><li>Be part of a global organisation where technology drives every strategic decision</li><li>Gain exposure to enterprise-grade systems and financial platforms in a high-trust environment</li><li>Work alongside experienced IT professionals who value ownership and continuous improvement</li><li>Join a culture that rewards accountability, initiative, and exceptional service</li><li>Opportunities to contribute to international projects and develop your technical expertise</li></ul>For a full consultation, send your CV to ARC IT Recruitment today.

Deskside Support Engineer

Salt Search

Oracle Fusion Cloud HCM - Core HR & Help Desk Consultant Rate: £600-£650 per day (Inside IR35)Contract: 6 months (likely extension)Location: Hybrid - 2 days per week onsite in LeedsStart: ASAP Overview We're looking for an experienced Oracle Fusion Cloud HCM Consultant with specialist knowledge of Core HR and HR Help Desk modules to support a major Oracle HCM transformation. You'll act as a functional expert, configuring and optimising HR processes across service request management, knowledge management, and employee service delivery. The ideal candidate will have hands-on experience in both Core HR and HR Help Desk, with a strong understanding of how to design and improve HR service workflows. Key Responsibilities <ul> <li> Configure and deliver Core HR and HR Help Desk modules within Oracle Fusion Cloud HCM. </li><li> Design and implement Service Request Management workflows, including creation, assignment, escalation, and resolution. </li><li> Manage and optimise Knowledge Authoring and Knowledge Home to ensure accurate and accessible HR content. </li><li> Support HR and IT teams with requirements gathering, testing (UAT), and deployment. </li><li> Provide expertise on HR case management and service delivery improvements. </li><li> Collaborate with key stakeholders to ensure effective HR process alignment. </li><li> Produce configuration documents, process flows, and test scripts. </li><li> Support go-live, post-implementation, and continuous improvement phases. </li></ul> Essential Skills & Experience <ul> <li> Proven experience implementing or supporting Oracle Fusion Cloud HCM (Core HR and HR Help Desk). </li><li> Strong understanding of Service Request Management workflows and lifecycle processes. </li><li> Practical experience with Knowledge Authoring and Knowledge Home in Oracle HCM. </li><li> Ability to translate HR business requirements into efficient system configurations. </li><li> Excellent stakeholder engagement and communication skills. </li><li> Experience within large or complex organisations (public sector or enterprise). </li><li> Oracle HCM certification desirable but not essential. </li></ul> Rates depend on experience and client requirements

Oracle Fusion Cloud HCM Consultant

Sterling Engineering

<div>
 
 
 Job Type:
 
 Contract to Hire, Full-Time
 
 
 
 Pay:
 
 
 $30&ndash;$35 per hour
 
 
 
 
 Schedule:
 
 6:00 AM &ndash; 2:30 PM (Flexible)
 
 
 
 Work Environment:
 
 100% Onsite
 
 
 
 
 
 
 Overview:
 
 
 
 Flex recently opened a new manufacturing facility in East Dallas and is hiring a
 
 hands-on IT Support Technician
 
 to provide on-the-floor support for our fast-paced operations. This is not a remote or MSP-style role&mdash;it's all about being onsite, working directly with production teams, and keeping systems running in real time.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Provide responsive technical support across the manufacturing floor and office
 </li>
 <li>
 Troubleshoot hardware/software issues on Windows systems, Zebra printers, scanners, handheld devices, and mobile equipment
 </li>
 <li>
 Manage users and group policies in Active Directory
 </li>
 <li>
 Monitor IT infrastructure (network, servers, security systems) and escalate as needed
 </li>
 <li>
 Log and manage incidents through ticketing systems like Matrix42
 </li>
 <li>
 Work closely with production, engineering, and maintenance teams
 </li>
 <li>
 Support the new facility launch and adapt to evolving technical needs
 </li>
 <li>
 Maintain IT compliance and documentation
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 2+ years of IT support experience in a
 
 manufacturing
 
 or
 
 industrial
 
 environment
 </li>
 <li>
 Comfortable working face-to-face with users on the floor
 </li>
 <li>
 Familiar with Zebra barcode printers, scanners, and related tools
 </li>
 <li>
 Experience with Windows OS, Active Directory, and general network troubleshooting
 </li>
 <li>
 Reliable, self-sufficient, and able to adapt to change
 </li>
 <li>
 
 Must be onsite
 
 &ndash; remote or MSP-only backgrounds are not ideal
 </li>
 </ul>
 
 
 Perks:
 
 
 <ul>
 <li>
 Be part of a brand-new facility launch
 </li>
 <li>
 Join a global manufacturing leader
 </li>
 <li>
 Work in a collaborative, high-impact environment
 </li>
 <li>
 Stable full-time role with competitive hourly pay
 </li>
 </ul>
 
 
</div>

Help Desk Specialist

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