help desk support specialist

Delivery Hero

Job Summary The IT Service Desk is the first point of contact for all IT-related requests and incidents. This role provides technical support troubleshooting and excellent customer service to ensure smooth day-to-day technology operations. The specialist will manage tickets assist users at the IT counter and escape complex issues when necessary. Key Responsibilities <ul> <li>Handle daily IT service requests and incidents via ticketing system phone email and walk-ins.</li> <li>Manage the IT counter to support employees with hardware software and access requests.</li> <li>Provide first-level troubleshooting for Windows and macOS devices including installation configuration and maintenance.</li> <li>Support and administer Google Workspace (G Suite) accounts apps and integrations.</li> <li>Basic network troubleshooting (LAN / Wi-Fi connectivity VPN printer setup etc.).</li> <li>Install configure and maintain applications such as MS Office 365 and collaboration tools.</li> <li>Ensure timely escalation of unresolved issues to higher-level IT support teams.</li> <li>Assist with new hire onboarding (laptop setup account creation orientation support).</li> <li>Track and update asset inventory for laptops peripherals and accessories.</li> <li>Provide support for audio / visual and conferencing equipment.</li> <li>Deliver outstanding customer service ensuring issues are resolved efficiently and communicated clearly.</li> <li>Maintain documentation of processes FAQs and solutions for common issues.</li> <li>Participate in IT projects such as system upgrades security awareness and process improvements.</li> <li>Ensure compliance with IT policies security guidelines and data protection standards.</li> </ul> Qualifications and Skills <ul> <li>Bachelors degree (or Diploma) in Information Technology Computer Science or related field.</li> <li>Fresh graduates are welcome to apply; 12 years of IT support / service desk experience is preferred.</li> <li>Strong knowledge of Windows and macOS troubleshooting.</li> <li>Familiarity with Google Workspace (G Suite) administration.</li> <li>Basic understanding of networking fundamentals (IP addressing DNS DHCP Wi Fi).</li> <li>Proficiency in Microsoft Office Suite (Word Excel PowerPoint Outlook).</li> <li>Excellent problem-solving skills and attention to detail.</li> <li>Strong communication and customer service skills.</li> <li>Ability to multitask prioritize and work in a fast-paced environment.</li> <li>Willingness to work flexible hours or shifts if required.</li> </ul> Remote Work: No Employment Type: Full-time Vacancy: 1<img src="https://www.jobg8.com/Tracking.aspx?FXIqvVuqFNibSRtkrZu2LRIDBzLzwN8wf" width="0" height="0" />

IT Service Desk Administrator II UAE National Only

Mall of America

PURPOSE: This individual will work as part of a team to provide hands-on support for information technology aspects of internal and external client business
 
ESSENTIAL DUTIES AND RESPONSBILITIES: 
<ul>
<li>Support point-of-sale (POS), PC desktop and laptop hardware components, PC operating system software and application software, and mobile devices</li>
<li>Provide end-user support to various levels of technical and non-technical staff</li>
<li>Assist in monitoring, documenting, and resolving support desk requests, as well as escalating when appropriate</li>
<li>Generating sign ins for new hires during the onboarding process.</li>
<li>Guide end-users remotely and in person through systems configuration, troubleshooting, and maintenance</li>
<li>Respond to tech inquiries via email, through online chats, over the phone, or in person</li>
<li>Installs, manages, and/or troubleshoots software, hardware or other equipment.</li>
<li>Diagnose and troubleshoot hardware and software issues across various platforms and devices.</li>
<li>Document all interactions and maintain accurate records of support requests and resolutions in the ticketing system.</li>
<li>Assist in various other IT departmental projects</li>
<li>Regular, reliable and consistent attendance</li>
<li>Additional duties as assigned.</li>
</ul>
PREFERRED SKILLS, KNOWLEDGE AND ABILITIES: 
<ul>
<li>Strong analytical and problem-solving skills</li>
<li>Ability to adapt to a fast-paced, rapidly-changing environment and can multi-task on a regular basis</li>
<li>Customer focus and the ability to communicate effectively with management, co-workers and customers</li>
<li>Working towards certification in Information Technology or related field.</li>
<li>A team player who likes new challenges and a diverse, always changing work environment</li>
<li>Comprehensive knowledge of hardware and software (Windows, macOS, Microsoft Office, iOS Android, including troubleshooting, configuration, and maintenance. Android</li>
<li>Experience providing desktop and point of sale support, preferred</li>
<li>Ability to diagnose and resolve issues with computers, printers, mobile devices, and other peripheral equipment.</li>
</ul>
PHYSICAL JOB REQUIREMENTS: 
While performing the duties of this job, team members will be required to speak and listen to co-workers in order to understand their needs and communicate a solution. Team members will need to possess a level of hearing that will allow them to be aware of their surroundings and troubleshoot concerns. Specific vision abilities required by this job include frequent close vision, peripheral vision, and ability to adjust focus. Team members may be required to tolerate multiple sensory stimuli at once while performing their duties. Team members must be able to look at and focus on computer screens for extended periods of time.
 
<ul>
<li>Walk: Occasionally, about 50% of the time</li>
<li>Stand: Occasionally, about 50% of the time</li>
<li>Sit: Occasionally, about 50% of the time</li>
<li>Bend/Stoop: Occasionally, about 50% of the time</li>
<li>Kneel/Squat: Infrequently, about 25% of the time</li>
<li>Reach Above Shoulders: Infrequently, about 25% of the time</li>
<li>Lift: Infrequently, about 25% of the time</li>
<li>Push/Pull up to 20lbs: Occasionally, about 50% of the time</li>
<li>Twist: Infrequently, about 25% of the time</li>
<li>Move: Occasionally, about 50% of the time</li>
<li>Carry, up to 15lb: Infrequently, about 25% of the time</li>
<li>Dexterity: Continuously, about 90% of the time</li>
<li>Use of both hands</li>
</ul>
Mall of America is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, religion, marital status, genetic information, pregnancy, national origin, citizenship, physical/mental disability, military status, or any other basis prohibited by law.
 
STARTING PAY: 
$14.81 - $18.51
 
Pay is based on many aspects which vary based on position. These include labor markets and, in some instances, may include education, work experience and certifications. In addition to your pay, Mall of America is passionate about the future of our team members, we want to ensure you have a wealth of support and resources, to care for yourself and your loved ones. Our one-of-a-kind job perks for most team members include, team member discounts, free Nickelodeon Universe ride passes, Teladoc, Employee Assistance Program, generous tuition reimbursement, and discounted Metro Transit pass. Mall of America offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your loved one’s care for your whole selves. Other benefits for eligible team members include 401(k) match, short term disability, long term disability, paid parental leave, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at Job Perks + Benefits | Mall of America®

IT - IT Support Desk Rep

Burrell Behavioral Health

<div>Job Description:
Job Title: IT Asset Management Specialist I
Location: Hannibal, MO 
Department: Information Technology 
Employment Type: Full-time 
Shift: Monday &ndash; Friday, 8:00 A.M. &ndash; 5:00 P.M.
Job Summary:
Are you a detail-oriented and proactive IT professional passionate about optimizing technology resources and ensuring operational efficiency? Join our team at Preferred Family Healthcare as an IT
Asset Management Specialist I!
In this role, you&rsquo;ll manage the lifecycle of IT assets&mdash;from procurement to disposal&mdash;ensuring accurate records, compliance with policies, and optimal utilization across the organization. You&rsquo;ll collaborate with cross-functional teams to maintain our configuration management database (CMDB), conduct audits, and support end-users with asset-related processes.
Position Perks &amp; Benefits:<ul><li>
29 Days of PTO</li><li>
Eligibility for HRSA Loan Repayment (eligibility requirements apply)</li><li>
Comprehensive employee benefits package &ndash; health, dental, vision, retirement, life, &amp; more</li><li>
Competitive 401(k) Retirement Savings Plan &ndash; up to 5% match for Part-Time and Full-Time employees</li><li>
Company-paid basic life insurance</li><li>
Emergency Medical Leave Program</li><li>
Flexible Spending Accounts &ndash; healthcare and dependent child-care</li><li>
Health &amp; Wellness Program</li><li>
Employee Assistance Program (EAP)</li><li>
Employee Discount Program</li><li>
Mileage Reimbursement (if applicable)</li></ul>
Key Responsibilities:<ul><li>
Maintain accurate inventory of all IT assets including hardware, software, licenses, and accessories</li><li>
Update and manage the CMDB to reflect current asset information</li><li>
Track IT asset lifecycle: procurement, deployment, maintenance, upgrades, and decommissioning</li><li>
Conduct regular audits to ensure compliance with asset management policies</li><li>
Collaborate with IT teams to establish asset tracking and reporting processes</li><li>
Develop and implement asset tracking workflows</li><li>
Coordinate with vendors for procurement, licensing, maintenance, and disposal</li><li>
Monitor asset utilization and recommend optimization strategies</li><li>
Identify and resolve discrepancies in asset records</li><li>
Provide technical support and guidance to end-users on asset procedures</li><li>
Stay current with industry best practices and trends in IT asset management</li></ul>
Education and/or Experience Qualifications:<ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Systems, or related field OR 4 years of equivalent experience</li><li>
Prior experience in IT asset management or a related role preferred</li></ul>
Additional Qualifications:<ul><li>
Knowledge of IT asset management principles, tools, and processes</li><li>
Familiarity with ITIL practices and CMDB systems</li><li>
Proficiency in asset management software</li><li>
Strong analytical and problem-solving skills</li><li>
Excellent attention to detail and record-keeping</li><li>
Effective communication and interpersonal skills</li><li>
Ability to work independently and collaboratively</li><li>
Strong organizational and time management abilities</li></ul>
Brightli is on a Mission:
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.
As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.
Position Perks &amp; Benefits:
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, &amp; more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture &amp; environment that promotes your well-being, values you as human being, and encourages your health and happiness
Brightli is on a Mission:
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.
As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.
We are an Equal Employment Opportunity Employer.
Brightli is a Smoke and Tobacco Free Workplace.</div>

IT Deskside Support Specialist (IT Asset Management)

Who we are:GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun &amp; Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.What you'll be doing:The Support Engineer will provide technical assistance and troubleshooting for end-users, ensuring the smooth operation of desktop, laptop, and peripheral systems. The role involves resolving hardware and software issues, managing user accounts, and maintaining IT assets and documentation. This position requires a customer-focused professional with strong problem-solving skills and a solid understanding of desktop support tools and technologies. The engineer will collaborate with IT teams to enhance system efficiency and provide a seamless user experience.Job Description:End-User Support: Provide on-site and remote support for desktop/laptop systems, printers, and other peripherals. Address user inquiries, troubleshoot technical issues, and resolve problems in a timely manner.System Maintenance: Perform regular system updates, software installations, and patches. Ensure anti-virus and endpoint security measures are active and up to date.Troubleshooting and Repairs: Diagnose and resolve hardware failures and software malfunctions. Coordinate with vendors for hardware replacements and warranty claims when required.User Account Management: Assist in managing user accounts, permissions, and access to resources in Active Directory or equivalent systems. Support on-boarding and off-boarding processes, ensuring proper IT setup for new and departing employees.Documentation: Maintain records of support tickets, troubleshooting steps, and resolutions. Document IT processes, FAQs, and guides for end-users.IT Asset Management: Track and maintain IT equipment inventory. Support asset deployment and reclamation as needed.Collaboration: Work closely with IT teams to address escalated issues and participate in IT projects. Provide training to users on basic IT processes and tools.Functional/Technical Competencies:Proficiency in Windows OS (7, 10, 11) and/or macOS troubleshooting.Basic networking knowledge (IP, DNS, DHCP, VPN).Familiarity with IT tools like ticketing systems, remote support tools, and monitoring software.Hands-on experience with Active Directory and Office 365 administration.Experience:2 3 years of experience in desktop support, IT helpdesk, or similar roles.

IT Support Engineer (Service Desk)

EXCIS COMPLIANCE LIMITED

We are seeking an experienced Deskside Support Technician to provide high-level technical support for end-user computing environments. In this role, you will be responsible for troubleshooting hardware, software, and network issues while delivering exceptional service to employees, including executive/VIP staff.
Key Responsibilities:
<ul>
<li>Provide onsite and remote support for Windows 10/11, macOS, and mobile devices (iOS/Android)</li>
<li>Diagnose and resolve issues related to O365, Active Directory, printers, video conferencing systems, and peripherals</li>
<li>Perform IMAC (Install, Move, Add, Change) tasks, including hardware/software deployments and upgrades</li>
<li>Manage asset inventory, including tagging, tracking, and reporting</li>
<li>Support VIP users with prompt and professional service</li>
<li>Collaborate with IT teams to escalate and resolve complex technical issues</li>
<li>Document solutions in the ticket system, create knowledge base articles, and provide user training when necessary</li>
</ul>
Technical Skills &amp; Experience:
<ul>
<li>4+ years of hands-on EUC/Break-fix experience in desktop support or IT helpdesk roles</li>
<li>Strong knowledge of Windows OS (10/11), macOS, and Microsoft O365</li>
<li>Experience with Microsoft Intune and Desktop Central for endpoint management</li>
<li>Proficiency with Active Directory, remote support tools, and mobile device management</li>
<li>Ability to troubleshoot hardware (laptops, printers, AV systems) and software issues</li>
<li>Familiarity with malware removal and basic network troubleshooting</li>
</ul>
Soft Skills &amp; Certifications:
<ul>
<li>Excellent verbal and written communication skills in both English and Arabic</li>
<li>Exceptional customer service skills (VIP support experience preferred)</li>
<li>Ability to work in a fast-paced corporate environment</li>
<li>A+ Certification, MCP, or ITIL (preferred but not required)</li>
</ul>
Physical Requirements:
<ul>
<li>Ability to lift/move equipment (up to 50 lbs)</li>
<li>Willingness to travel between office locations if required</li>
</ul>

Deskside Support Technician (L2)

Bosta

<div>
 Company Overview:
 
 
 Bosta is a rapidly growing tech startup aiming to revolutionize the logistics and financing landscape for e-commerce in the Middle East and Africa regions. The company specializes in catering to individuals who leverage social media platforms to sell their products. Bosta's mission is to empower e-commerce entrepreneurs to succeed by providing end-to-end solutions that streamline digital trade, logistics and facilitate financing.
 
 
 
 Our Engineering
 
 
 
 For our customers, we care deeply about delivering amazing user experiences. Delivery can be a messy business, but our customers love our intuitive and easy-to-use software. For the internal teams, we write software to run every part of our business: Operations, CS, accounting, and Sales. As we scale, automation, data, and AI will enable our team to move faster and smarter.
 
 
 
 About the Role:
 
 
 
 We are looking for a competent IT Help desk Specialist to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent IT Help desk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for our colleagues that will help preserve company reputation and business.
 
 
 
 Here's what you'll be doing at Bosta.
 
 
 
 <ul>
 <li>
 Installs and configures computer hardware, software, systems, printers and scanners
 </li>
 <li>
 Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
 </li>
 <li>
 Repair and replace equipment as necessary
 </li>
 <li>
 Assists in monitoring the ticketing system queue for requests to assign them to the relevant help desk team member
 </li>
 <li>
 Coordinates and supports end-user issues remotely and on-site
 </li>
 <li>
 Provides 1st level support on the cloud-based and on-premise IT infrastructure
 </li>
 <li>
 Provides IT Manager with regular reports like inventory, pending POs, weekly plan, and other checklists.Provides technical assistance to the rest of the helpdesk team
 </li>
 <li>
 Works on implementations in new sites and assists the team
 
 
 
 </li>
 </ul>
 
 Job Requirements:
 
 
 
 <ul>
 <li>
 1-2 years of experience in IT technical support
 </li>
 <li>
 BSc/BA in IT, Computer Science, or a relevant field
 </li>
 <li>
 Troubleshooting skills and problem-solving
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Good understanding of computer systems and other tech products in the market
 </li>
 <li>
 Experience with ticketing and asset management systems
 </li>
 <li>
 Relevant IT Technical Support Courses like CompTIA A+ or similar
 </li>
 <li>
 CCNA &amp; MCSA courses - certified is a plus
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Junior IT Support Specialist

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