help desk support specialist

POSTNET

<div><div><div>Responsive recruiter
</div></div><div><div><b>Benefits:</b></div>
<ul><li>401(k)</li>
<li>401(k) matching</li>
<li>Bonus based on performance</li>
<li>Company parties</li>
<li>Competitive salary</li>
<li>Dental insurance</li>
<li>Flexible schedule</li>
<li>Free food &amp; snacks</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Parental leave</li>
<li>Training &amp; development</li>
<li>Vision insurance</li>
<li>Wellness resources</li>
</ul></div><div><div><b>Remote Flexible = WFH Monday and Friday, In office Tuesday, Wednesday, and Thursday</b></div><div>
<br>
<b>About Fortidia</b>
</div><div>Fortidia is a global commerce enabler for SMBs and consumers thanks to its platform including brands providing e-commerce, fulfillment, shipping, marketing and print solutions: PrestaShop, Mail Boxes Etc. (outside the U.S. and Canada.), PostNet, PACK &amp; SEND, World Options, AlphaGraphics, Multicopy, Print Speak, GEL Proximity and Spedingo. In 2023, the combination of its physical platform - including 3,200 Business Solutions Centers in 60 countries with 14,000 associates - with its PrestaShop e-commerce platform served 1.1 mln business customers worldwide generating &euro;1.4 bln (US$1.5 bln) of System-wide Gross Revenue and &euro;22 bln (US$23.8 bln) of Gross Merchandise Value.</div><div>
<br>
Join Our Team!</div><div>
While our plans and goals continue to grow, so too does our corporate team! We are eagerly looking for a Help Desk Support Specialist to join us fulltime in Lakewood, Colorado.<br>
</div><div>Reporting to our Director of Support, the Help Desk Support Specialist is primarily responsible for the investigation, resolution, or facilitation of software and hardware problems for HQ, franchisees, and field-based teammates, and other related activities in support of the AlphaGraphics and PostNet brands.<br>
</div><div>What We Expect of You</div><ul>
<li>Answer, evaluate, and prioritize incoming telephone, Portal, chat, and e-mail requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies</li>
<li>Interview user to collect information about problem and leads user through diagnostic procedures to determine source of error</li>
<li>Establish yourself as a subject matter expert in our print and order management software and provide an escalated level of support to our centers</li>
<li>Determine root cause of issues.</li>
<li>Escalate to development teams and vendors as needed.</li>
<li>Perform incident recognition, research, isolation, resolution and follow-up for routine user problems</li>
<li>Log and maintain all documentation in tickets for calls, voice mails, chats, emails, and walk ups using IT Service Management system</li>
<li>Make recommendations to reduce call volume and improve related processes and procedures</li>
<li>Document incidents and consult with outsourced programmers to explain software errors to recommend changes to programs</li>
<li>As our subject matter expert, collaborate with vendors on enhancements and identify opportunities for improvements to their software that further advance our use of the platform</li>
<li>Tests software and hardware to perform user acceptance testing and if results meet user requirements</li>
<li>Writes or revises user Knowledge Base articles as needed&rsquo;</li>
<li>Provide Tier 2 support as appropriate</li>
<li>Installs desktop/laptop computers for corporate staff and sets up software, and peripheral equipment</li>
<li>Other related duties may be assigned</li>
</ul><div>What You Bring to the Table<br>
</div><ul><li>Print Shop, retail shipping or business center experience preferred</li>
<li>Help desk experience and proficiency</li>
<li>Positive can-do attitude; flexibility, adaptability, and business acumen</li>
<li>Strong attention to detail and ability to work under tight deadlines</li>
<li>Strong numeracy and problem-solving skills</li>
<li>Technical ability to troubleshoot software and hardware. Network equipment experience a plus</li>
<li>Self-motivate desire to complete projects by deadline</li>
<li>Able to work in a fast-paced environment while delivering result and meeting deadlines</li>
</ul><div>What You Can Expect of Us<br>
</div><ul><li>Hard work, collaboration, humanity, fun, and laughter. We are a small, passionate, driven, and highly collaborative team that is fully invested in the success of our company, and value contributions from each team member</li>
<li>A commitment to professional development and support of your individual growth</li>
<li>An opportunity to make a deep impact and fully contribute to the growth of our organization</li>
<li>Highly competitive compensation package including Medical, Dental, Vision, PTO, 401(k) Match, Life Insurance, Short-term and Long-Term Disability, Pet Insurance, Identity Theft Protection, and a completely free Employee Assistance Program</li>
Flexible start times and &frac12; day Fridays during the Summer and Winter months!<br>
<li>
</li></ul><div><i>U.S. Business Holdings, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability, age, or veteran status.</i></div>
</div>
<p>Flexible work from home options available.</p>
<div>Compensation: $25.00 - $27.00 per hour
</div><div><p>We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.</p><br>
</div><br>
<br>
<br>
<div><p>At PostNet and AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.</p>
<p>
We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!</p><br>
<p></p>
<h2 class="jobSectionHeader"><b>
We invite EVERYONE to apply!</b></h2></div><br>
<p></p>
<div><ul><li><i>PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.</i></li></ul></div></div>

Help Desk Support Specialist

ICE Consulting

<div><p><b>Who We Are:</b></p>
<p>ICE Consulting is a leading Managed IT Services provider, offering comprehensive IT solutions since 1997. We specialize in supporting small to medium-sized enterprises by providing superior managed IT services, which include network security, UNIX/Linux &amp; Windows engineering, system and database administration, help desk support, and VoIP support. We are committed to delivering excellent service and are looking for passionate professionals to join our dynamic team.</p>
<p><b>Who You Are:</b></p>
<p>You are an enthusiastic and tech-savvy individual ready to advance your career as a Desktop Technician/Junior Systems Administrator. With experience in helpdesk support, you have progressed from Level 1 to Level 3 and become a trusted resource for your colleagues. You enjoy providing support to a diverse user base of over 700 individuals, including executives and administrative staff, and you excel in navigating complex IT environments. Your background includes proficiency in both Windows and Apple systems, and you have experience with Windows Server 2008/2012 and various production environments.</p><p><b>
About the Role:</b></p>
<p>This position, based at our corporate offices, involves working autonomously and within small teams to establish, diagnose, repair, maintain, and upgrade hardware and computer systems. You will communicate with colleagues through phone, email, and face-to-face interactions. Additionally, you will keep track of software and equipment inventories while providing tech support for our clients' networks, ensuring robust network security, and educating employees on best practices for computer usage and maintenance.</p><p><b>
Requirements</b></p><p><b>
Requirements:</b></p>
<ul><li>A minimum of 4 years of hands-on experience in a relevant position</li>
<li>A Bachelor&rsquo;s degree in Computer Science or a related field</li>
<li>Proficient in providing support for MacBook systems</li>
<li>Strong knowledge of Windows 7 and more recent versions</li>
<li>Experience with mobile device support</li>
<li>Solid background in desktop support and customer service</li>
<li>Familiarity with Mobile Device Management (MDM) solutions, such as Workspace One or Mas360</li>
<li>Experience with Single Sign-On (SSO) and Multi-Factor Authentication (MFA) tools, like Okta or OneLogin</li>
<li>Confidence in troubleshooting a wide variety of IT issues</li>
<li>Proficiency with Windows Server 2008 and newer</li>
<li>Experience with hosted services including Gmail and Office 365</li>
<li>Knowledge of security software such as Symantec and ESET Antivirus</li>
<li>Experience with printing services and management</li>
<li>Familiarity with Group Policy Objects (GPOs)</li>
<li>Experience with VERITAS Backup Executive for data backup</li>
<li>Knowledge of hosted VoIP service providers like Ring Central or Vonage</li>
<li>Ability to produce clear, concise, and well-organized documentation</li></ul></div>

Helpdesk Support Specialist/Junior Systems Administrator

Proelio Technologies

<p><b>IT Helpdesk Specialist </b></p><p><b>Company:</b> Hoolime<b>Location:</b> Chandigarh (supporting multi-state operations in the U.S. remotely)<b>Reports to:</b> IT Manager</p><p><b>About Hoolime</b></p><p>Hoolime provides centralized technology and back-office operations support to home health and hospice providers across the U.S. Our clients deliver high-quality, compassionate care at home &mdash; supported by a strong technology and operations backbone that we help manage.</p><p><b>Role Overview</b></p><p>We are seeking a reliable and tech-savvy <b>IT Helpdesk Specialist</b> to provide remote technical support to both office-based and field-based employees. This role is critical to ensuring smooth day-to-day technology operations across our clients&rsquo; locations.</p><p>You&rsquo;ll handle troubleshooting, setup, and support requests for both hardware and software issues &mdash; spanning laptops, printers, scanners, Wi-Fi, and cloud-based applications used in clinical and administrative workflows.</p><p><b>Key Responsibilities</b></p><p>&middot; Provide timely <b>remote IT support</b> to office teams (~15 users) across CT, VA, WV, and CA for issues involving:</p><p>o Laptops, desktops, and peripherals (printers, scanners, Wi-Fi routers)</p><p>o Software (Microsoft Office, Adobe, EMR platforms, RingCentral, CareStitch, etc.)</p><p>&middot; Support <b>field clinicians (~150 nurses and therapists)</b> using iPads, iPhones, and Android devices for:</p><p>o EMR access, password resets, and login troubleshooting</p><p>o Transcription and communication app issues</p><p>o Device setup and configuration (Wi-Fi, VPN, email, app installation)</p><p>&middot; Manage and track support tickets via an IT ticketing system (e.g., Freshworks, Jira, or similar); ensure timely resolution and follow-up.</p><p>&middot; Coordinate with vendors (e.g., Apple, RingCentral, EMR providers) when escalation is required.</p><p>&middot; Maintain accurate <b>inventory logs</b> for laptops, iPads, and other devices.</p><p>&middot; Oversee <b>MDM (Mosyle)</b> management &mdash; onboarding/offboarding, device cleaning, password resets, and configuration.</p><p>&middot; Work within <b>Apple Business Manager (ABM)</b> for iPad provisioning and control.</p><p>&middot; Administer <b>Google Workspace</b> accounts and assist with user setup, group management, and permissions.</p><p>&middot; Support <b>Google Cloud Platform (GCP)</b> users and assist with data access, migrations, and security configurations.</p><p>&middot; Create and update internal IT documentation and &ldquo;how-to&rdquo; guides.</p><p>&middot; Assist with occasional on-site coordination for new office setups or upgrades.</p><p><b>Qualifications</b></p><p>&middot; 2&ndash;4 years of IT Helpdesk or technical support experience (healthcare experience preferred).</p><p>&middot; Strong troubleshooting skills across Windows, iOS, and Android devices.</p><p>&middot; Familiarity with commonly used business software (Outlook, Excel, Adobe, VPNs, etc.).</p><p>&middot; Hands-on experience managing <b>Google Workspace / Google Admin Console</b> (email, Drive, Sheets, Docs, Groups, etc.).</p><p>&middot; Exposure to <b>Google Cloud Platform (GCP)</b> and understanding of basic data management or migration tasks.</p><p>&middot; Experience supporting cloud-based systems such as EMRs or CRMs.</p><p>&middot; Experience with <b>MDM tools</b> (e.g., Mosyle, Jamf, Intune) and <b>ABM</b> for iPads.</p><p>&middot; Excellent communication skills and patience when assisting non-technical users.</p><p>&middot; Ability to work independently and manage multiple support requests efficiently.</p><p>&middot; Prior experience supporting <b>remote or field-based teams</b> is strongly preferred.</p><p>&middot; Must be comfortable working <b>U.S. business hours.</b></p><p><b>Why Join Hoolime</b></p><p>&middot; Work with a mission-driven team supporting healthcare organizations that improve lives daily.</p><p>&middot; Gain experience supporting multi-state U.S. operations remotely.</p><p>&middot; Opportunity to shape scalable IT processes and grow with a fast-expanding company.</p><p>&middot; Collaborative and growth-oriented work culture.</p><p>Job Types: Full-time, Permanent</p><p>Pay: &#8377;40,000.00 - &#8377;50,000.00 per month</p><p>Benefits:</p><ul><li>Health insurance</li><li>Provident Fund</li></ul><p>Work Location: In person</p>

IT Helpdesk Specialist-US

Southwest Autism Research & Resource Center

<div><div><b>IT</b><b> Desktop Support Specialist</b></div>
<div>On-site</div>
<div>Phoenix, AZ</div>
<div></div><div>The Desktop Support Specialist plays a key role in maintaining a high-performing, secure, and user-friendly technology environment across the organization. This position is responsible for providing rapid, customer-focused technical assistance while proactively identifying opportunities to reduce IT-related issues and improve overall efficiency. The role requires a strong blend of technical expertise, problem-solving ability, and exceptional interpersonal communication to ensure seamless technology operations and positive user experiences.</div>
<div></div><div><b>Your Role at SARRC</b><br>
<b>
</b><br>
<b>Technical Support &amp; Troubleshooting Skills</b></div>
<div><ul><li><p><b>Operating Systems Proficiency:</b> Demonstrated ability to install, configure, troubleshoot, and maintain Windows (10/11) environments.</p>
</li><li><p><b>Hardware and Peripherals Management:</b> Skill in diagnosing, repairing, and replacing internal and external computer hardware (e.g., desktops, laptops, printers, monitors, networking gear).</p>
</li><li><p><b>Network Fundamentals:</b> Competency in troubleshooting network connectivity issues (TCP/IP, DNS, Wi-Fi, VPN access) and understanding basic network protocols.</p>
</li><li><p><b>Application Support:</b> Proven ability to support and troubleshoot Microsoft 365/Office 365 suite (Outlook, Word, Excel, Teams), EMR/Clinical software, and other line-of-business applications.</p>
</li><li><p><b>Security &amp; Compliance:</b> Experience implementing and maintaining security best practices on end-user devices, including anti-virus management, patch management, and understanding HIPAA/data privacy protocols.</p>
</li></ul></div><div><b>Customer Service &amp; Communication Skills</b></div>
<div><ul><li><p><b>Clear, Patient Communication:</b> Excellent verbal and written communication skills to clearly explain technical issues and solutions to non-technical staff.</p>
</li><li><p><b>Ticket Management:</b> Skill in utilizing a<b> </b>ticketing system to accurately log, prioritize, track, and resolve IT support requests.</p>
</li><li><p><b>Problem-Solving:</b> Proven ability to independently analyze complex technical problems, develop effective solutions, and document the resolution for future reference.</p>
</li><li><p><b>Training &amp; Documentation:</b> Ability to create clear, concise technical documentation and conduct one-on-one or small group training for incoming staff members.<br>
</p></li></ul></div><div><b>Required Qualifications</b></div>
<div><ul><li>Associates Degree from an accredited college or technical institution.</li>
<li>Minimum of 2 years IT experience.</li>
<li>Experience working with Windows 10 and Microsoft 365.</li>
</ul><div><b>Preferred Qualifications</b></div>
<div><ul><li>CompTIA A+ certification preferred.</li>
<li>Salesforce knowledge preferred.</li>
<li>Experience within a medically related organization.</li>
</ul></div></div><div><b>Salary</b></div>
<div>Starting at $22/hr</div>
<div></div><div><b>Hours &amp; Location</b></div>
<div>Full-time, Monday - Friday</div>
<div>Will spend time on a rotational basis working from our sites (Phoenix, Tempe, Scottsdale, Mesa) to ensure full team support.</div>
<div></div><div><b>Robust Benefits Package</b></div>
<ul><li>8 paid holidays per year</li>
<li>Up to 16 days per year Paid Time off</li>
<li>Medical, Dental and Vision Insurance (majority of coverage paid for by SARRC)</li>
<li>Professional development annual benefit of $1000</li>
<li>401(k) with 50% company match up to 6%</li>
</ul>
<div></div><div><b>Our Story</b></div>
<div>Established in 1997 by two mothers of children with autism and their developmental pediatrician, SARRC is an internationally recognized nonprofit with a mission to advance research and provide a lifetime of support for individuals with autism and their families. As the state of Arizona&rsquo;s largest nonprofit serving the autism community, SARRC conducts innovative research, provides evidence-based practices, disseminates effective training, and builds inclusive communities.</div></div>

IT Desktop Support Specialist

Centre Technologies

<div>We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician!<br>
<b>Our Company Culture:</b><br>
Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs.<br>
<b>Centre Company Benefits:</b><ul><li>
Hybrid Work Options, Paid Time Off, and Paid Holidays</li><li>
Medical, Dental, Vision, and 401(k) with employer match contributions</li><li>
Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally</li></ul><br>
<b>
Position Summary</b><br>
The primary role for this position would be focused on implementing and supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter resolution, on-boarding of new clients, racking, cabling, installation and removal of hardware, verbose documentation of projects or tasks and other duties as assigned.<br>
<b>Essential Duties and Responsibilities</b><br>
<ul><li>
Problem management and escalation of issues in a timely manner</li><li>
Prioritization of tasks and meeting of deadlines, excellent time management skills</li><li>
Excellent troubleshooting and assessment skills</li><li>
Excellent written/verbal communication skills</li><li>
Must be a team player with outstanding customer service skills</li><li>
Entry of time sheets, expense reports and documentation on or before deadline</li><li>
Keep up-to-date on market trends, theory and new ways of doing things; embrace change</li><li>
Assist with change-management activities</li><li>
Prepare and deliver complete and concise documentation for all projects</li><li>
Present progress reports to immediate supervisor and or Project Manager (if so assigned)</li><li>
Help turn business problems into technical solutions</li><li>
Manage deployment of equipment in compliance with established technology policies.</li><li>
Participate in after-hours on-call schedule serving as initial level of escalation for compute, storage, backup, automation and virtualization issues.</li></ul><b>
Education/Experience/Certifications</b><ul><li>
2+ years experience in IT related study or field.</li><li>
Must possess basic knowledge and experience with:</li><li>
Windows 7/8/10</li><li>
Microsoft Office suite</li><li>
Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.)</li><li>
Understanding of basic network concepts</li><li>
Understanding of application, desktop, and server virtualization</li><li>
Understanding of Desktop Deployment / Imaging</li><li>
Bachelor&rsquo;s Degree a plus</li></ul><b>
Desired Experience/Certifications</b><ul><li>
Certifications<ul><li>
CompTIA A+ Certification a plus</li><li>
MDAA, MCSA</li></ul></li><li>
Windows Server 2008/ 2012/ 2016</li><li>
Microsoft Office 365 Admin portal</li><li>
Understanding of File Permissions (NTFS &amp; Sharing)</li><li>
High School Degree required</li><li>
Associate's Degree or higher preferred</li></ul><b>
Work Environment and Physical Demands</b><ul><li>
Work primarily in a climate-controlled environment with minimal safety/health hazard potential.</li><li>
Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required</li><li>
Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role.</li><li>
The noise level in the work environment is moderate.</li><li>
Frequent local travel required</li></ul><p>
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Tier 1, IT Help Desk Support

Endeavor Communications

<div><p><b>Company Information:</b></p>
<p>Endeavor IT is a leading IT services consulting firm that specializes in the delivery of technology throughout the United States. For over thirty years, our focus has been to provide industry-wide technology solutions to address client needs and help organizations understand how to utilize that technology to be successful. We partner with the top industries to bring clients the most competitive pricing and products available. Whether you are looking for network support, cabling, personal devices, mobility, security, backup, cloud or fundamental training, our IT professionals are ready to serve.</p>
<p><b>General Summary:</b></p>
<p>The IT Support Specialist serves as the first point of contact for incoming IT service requests, combining strong customer service skills with technical expertise to triage, resolve, and/or escalate issues. This role ensures timely communication with clients, efficient dispatching of tickets, and resolution of Level 1 technical issues. The ideal candidate has experience in customer service and IT support, excelling at both client-facing communication and problem-solving in a fast-paced environment.</p>
<p><b>Essential Job Functions:</b></p>
<ul><li>Receive, assess, and process incoming IT service requests via phone, email, and web portal.</li>
<li>Perform initial investigation, troubleshooting, and ticket categorization.</li>
<li>Dispatch or escalate tickets to appropriate technical resources when necessary.</li>
<li>Maintain clear, timely communication with customers throughout the support process.</li>
<li>Manage ticket queues proactively, ensuring service level expectations are met.</li>
<li>Schedule onsite or remote appointments with customers as needed.</li>
<li>Follow up on tickets awaiting customer response, scheduling, or additional input.</li>
<li>Maintain CRM accuracy by adding/updating client contacts, assets, and configurations.</li>
</ul>
<p><b>Technical Support (Level 1)</b></p>
<ul><li>Provide first-level technical assistance with computer hardware, software, and peripheral devices.</li>
<li>Troubleshoot and resolve common technical issues remotely.</li>
<li>Guide clients through step-by-step solutions using non-technical language.</li>
<li>Document troubleshooting steps, resolutions, and escalation notes in the ticketing system.</li>
<li>Recommend hardware/software improvements and escalate recurring issues for further review.</li>
<li>Develop and maintain checklists and support documentation as needed.</li>
</ul>
<p><b>Other Responsibilities</b></p>
<ul><li>Assist with product shipping/receiving and basic office supply ordering when required.</li>
<li>Collaborate with internal teams and external vendors to achieve issue resolution.</li>
<li>Perform any additional duties assigned by management.</li>
</ul>
<p><b>Knowledge, Skills, and Abilities:</b></p>
<ul><li>Proven customer service experience with strong communication and active listening skills.</li>
<li>Ability to triage, prioritize, and multitask effectively in a fast-paced environment.</li>
<li>Familiarity with CRM/ticketing systems and IT support practices.</li>
<li>Strong troubleshooting and problem-solving skills.</li>
<li>Ability to translate technical concepts into clear, user-friendly language.</li>
<li>Team-oriented mindset with the ability to work independently.</li>
<li>Excellent organizational skills and attention to detail.</li>
</ul>
<p><b>Education and Experience:</b></p>
<ul><li>High School diploma or equivalent required.</li>
<li>Minimum 1&ndash;3 years of IT support or technical customer service experience preferred.</li>
<li>Certifications such as MS-900, AZ-900, or similar entry-level IT credentials are a plus.</li>
</ul>
<p><b>Benefits we offer!</b></p>
<ul><li>401k with 100% match up to 6% employee contribution</li>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Employer Paid - Life Insurance - 3x your salary</li>
<li>Employer Paid - Long-term Disability</li>
<li>Employer Paid - Short-term Disability</li>
<li>Employer Paid - Access to financial planning services</li>
<li>EAP</li>
<li>Holidays</li>
<li>PTO</li>
</ul>
<p><b>Compensation:</b></p>
<p>Salary: 43,000-53,000</p></div>

Endeavor IT - IT Support Specialist - level 1

Salt Search

<strong><strong>Oracle Fusion Cloud HCM - Core HR & Help Desk Consultant</strong></strong> <p><strong>Rate:</strong> £600-£650 per day (Inside IR35)<strong>Contract:</strong> 6 months (likely extension)<strong>Location:</strong> Hybrid - 2 days per week onsite in Leeds<strong>Start:</strong> ASAP</p> <strong><strong>Overview</strong></strong> <p>We're looking for an experienced <strong>Oracle Fusion Cloud HCM Consultant</strong> with specialist knowledge of <strong>Core HR</strong> and <strong>HR Help Desk</strong> modules to support a major Oracle HCM transformation.</p> <p>You'll act as a functional expert, configuring and optimising HR processes across service request management, knowledge management, and employee service delivery. The ideal candidate will have hands-on experience in both <strong>Core HR</strong> and <strong>HR Help Desk</strong>, with a strong understanding of how to design and improve HR service workflows.</p> <strong><strong>Key Responsibilities</strong></strong> <ul> <li> <p>Configure and deliver <strong>Core HR</strong> and <strong>HR Help Desk</strong> modules within Oracle Fusion Cloud HCM.</p> </li><li> <p>Design and implement <strong>Service Request Management</strong> workflows, including creation, assignment, escalation, and resolution.</p> </li><li> <p>Manage and optimise <strong>Knowledge Authoring</strong> and <strong>Knowledge Home</strong> to ensure accurate and accessible HR content.</p> </li><li> <p>Support HR and IT teams with requirements gathering, testing (UAT), and deployment.</p> </li><li> <p>Provide expertise on HR case management and service delivery improvements.</p> </li><li> <p>Collaborate with key stakeholders to ensure effective HR process alignment.</p> </li><li> <p>Produce configuration documents, process flows, and test scripts.</p> </li><li> <p>Support go-live, post-implementation, and continuous improvement phases.</p> </li></ul> <strong><strong>Essential Skills & Experience</strong></strong> <ul> <li> <p>Proven experience implementing or supporting <strong>Oracle Fusion Cloud HCM</strong> (Core HR and HR Help Desk).</p> </li><li> <p>Strong understanding of <strong>Service Request Management</strong> workflows and lifecycle processes.</p> </li><li> <p>Practical experience with <strong>Knowledge Authoring</strong> and <strong>Knowledge Home</strong> in Oracle HCM.</p> </li><li> <p>Ability to translate HR business requirements into efficient system configurations.</p> </li><li> <p>Excellent stakeholder engagement and communication skills.</p> </li><li> <p>Experience within large or complex organisations (public sector or enterprise).</p> </li><li> <p>Oracle HCM certification desirable but not essential.</p> </li></ul> <p> Rates depend on experience and client requirements</p>

Oracle Fusion Cloud HCM Consultant

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