help desk support specialist

SAIC

<div>Job ID: 2611879
Location: MacDill AFB, FL, US
Date Posted: 2026-04-27
Category: Information Technology
Subcategory: IT Systems Engineer
Schedule: Full-Time
Shift: Day Job
Travel: No
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: TS/SCI
Potential for Remote Work: ORA_ON_SITE 
Description
SAIC is seeking a Tier 1 Support Specialist to support an IT Service Management effort at MacDill Air Force Base (AFB) in Florida. SAIC provides strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command&rsquo;s infrastructure, systems, and applications.

The successful candidate works on high-visibility or mission critical aspects of a given program and performs all functional duties independently; oversees the efforts of less senior staff and/or is responsible for the efforts of all staff assigned to a specific job.

Responsibilities:
<ul><li>Provides Tier 2 deskside end-user support with strong communication skills</li><li>Support Information Systems and networks, including remote communications equipment, mobile communication systems, secure telephone equipment, video conferencing terminals, laptops, desktops, computer peripherals and other equipment.</li><li>Test all mobile communications equipment and communications suites to ensure all equipment is operational. The equipment shall be ready to deploy within one hour of the notifications for deployment.</li><li>Provides on-site technical support, to include travel to CONUS locations, by performing installation, repair, and preventative maintenance of workstations and related software/hardware, image Windows 11 OS, deploy equipment, and perform asset management.</li><li>Troubleshoots software and hardware failures and applies domain specific knowledge to return equipment to operational status within agreed upon Service Level Agreement parameters.</li><li>Interacts daily with government leads, supervisors, peer groups and customers in order to manage workflow in timely and professional manner.</li><li>Install, troubleshoot, repair, operate, and maintain networking equipment, encryption devices, computers, workstations, laptops, thin clients, printers, scanners, and any other equipment within the scope of this task.</li><li>Manages and maintains service records for several hundred user devices, including local circuits, telephones, and cellular/personal electronic devices.</li><li>Provides technical support, administration, and maintenance for a variety of voice communication systems, including VoIP and satellite technology.</li><li>Utilizes ServiceNow to manage, document, and resolve all user-reported incidents, service requests, and trouble tickets in a timely manner.</li></ul> 
This position is Monday through Friday, normal business hours. However, employee may be required to provide after-hours and weekend support during planned or emergency events. 

Qualifications
<div>Required Qualifications:</div><ul><li>
BA/BS and
Four (4) or more years of experience</li><li>
DoW Secret clearance</li><li>
Must have at least one of these IAT Level II certifications: Security+, CECCNA-Security, CySA+ **, GICSP, GSEC, CND, SSCP</li><li>
Must have at least one Computing Environment (CE) certification or certificate for the technical area of responsibility in either Network support/defense (e.g., Splunk, Cisco, McAfee, etc.) OR Operating System (e.g., Microsoft, Linux, Solaris, etc.)</li><li>
Experience researching and writing documentation and examples for technical personnel</li><li>
Experience with MS Office to include Word, PowerPoint, Visio, and Project</li><li>
Ability to manage multiple, high, &amp; competing priorities in a fast-paced, constantly changing environment</li><li>
Strong oral and written communication skills across all levels</li><li>
Self-starter and problem solver</li><li>
Must be a team player</li><li>
Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures</li><li>
Ability to communicate IT, networking, and security concepts to personnel at all levels of experience and responsibility</li></ul><div></div> 
Desired Qualifications:<ul><li>
MA/MS</li><li>
Ten (10) or more years of experience</li><li>
DoD TS/SCI clearance</li><li>
ITIL Foundations (v4 or higher) certification</li></ul></div>

Senior Help Desk Support Specialist

Infoorigin Inc

<div><ul><li>Position Title: Help Desk Specialist - Patient care programs</li><li>
Location: Tallahassee, FL 32311 (Onsite Work)</li><li>
Interview: In Person Only</li><li>
Position type: Contract (M-F 8am - 5pm)</li></ul>
DESCRIPTION
Provide technical assistance and customer service for the client.
SKILLS NEEDED<ul><li>
Ability to speak and understand English</li><li>
High School Diploma or Equivalent</li><li>
3 yrs customer service experience in a professional environment</li><li>
2 yrs of clerical duties in data entry and troubleshooting</li><li>
Proficient in Microsoft Office Suite</li><li>
Help desk experience</li><li>
Professional office</li></ul></div>

Help Desk Specialist - Patient care programs - Tallahassee, FL

ARETEC

<div>Help Desk Specialist II (Tier 2 &ndash; Advanced Support)
CBP Technology Service Desk (TSD)
Location: Ashburn, VA / Orlando, FL / San Antonio, TX - Primarily remote (must reside within commuting distance of one location)
Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)
Employment Type: Fulltime
Clearance Requirement: CBP Background Investigation (Unclassified)
Position Summary
Aretec is seeking a Help Desk Specialist II (Tier 2 &ndash; Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role delivers secondlevel troubleshooting and resolution for complex technical issues escalated from Tier 1, supporting CBP's missioncritical IT environment. The ideal candidate brings strong technical depth, excellent problemsolving skills, and experience supporting enterprisescale systems.
What You'll Do<ul><li>
Provide 24x7x365 Tier II advanced technical support for incidents and service requests transferred via ServiceNow tickets or warmtransferred calls.</li><li>
Perform advanced remote troubleshooting for:</li><li>
Mobile devices and CBP mobile service environment (AirWatch/Workspace ONE)</li><li>
Email services and Microsoft Outlook</li><li>
Personal Identity Verification (PIV) card authentication</li><li>
Remote VPN access (GlobalProtect and Zscaler)</li><li>
Remote access via DHS Workplace (WaaS)</li><li>
Microsoft Office products</li><li>
Windows OS and Active Directory</li><li>
Remote software installations</li><li>
Resolve 90% of tickets assigned to Tier II in alignment with AQL targets.</li><li>
Process 90% of Tier II tickets within 4 hours (resolved or escalated).</li><li>
Answer 80% of transferred calls and chats within 60 seconds.</li><li>
Escalate incidents to nextlevel support teams, including internal CBP groups and thirdparty vendors, as required.</li><li>
Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.</li><li>
Install approved software using Governmentprovided tools and processes.</li></ul>
Required Qualifications<ul><li>
High school diploma or equivalent; Associate's degree in IT preferred.</li><li>
Minimum 2 years of experience providing IT help desk or technical support with Tier IIlevel troubleshooting.</li><li>
Strong knowledge of Windows OS, Active Directory, Microsoft Office 365, Outlook, and mobile device management (MDM).</li><li>
Experience supporting VPN technologies, remote access tools, and PIV/smart card authentication.</li><li>
Ability to work rotating shifts, including nights, weekends, and holidays.</li><li>
Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).</li></ul>
Preferred Qualifications<ul><li>
CompTIA A+, Network+, or Security+ certification.</li><li>
HDI Desktop Support Technician certification.</li><li>
Experience with AirWatch/Workspace ONE MDM.</li><li>
Experience with GlobalProtect VPN and Zscaler.</li><li>
Experience using the ServiceNow ITSM platform.</li><li>
Prior federal government or CBP Tier II support experience.</li><li>
ITIL Foundation certification.</li></ul>
Equal Opportunity Employer
Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.</div>

Help Desk Specialist II (Tier II – Advanced Support)

Memorial Hospital at Gulfport

<div>Service desk specialist will provide technical support to end users experiencing computer hardware and software issues. They respond to queries, isolate problems, troubleshoot issues, and implement solutions.</div>
 <div><ul><li>Contribute to a knowledge base by creating articles and guides for common technical issues and their solutions
<ul><li>Assist with hardware management, including equipment procurement, deployment, and maintenance
</li><li>Log and track issues using a ticketing system, ensuring that all necessary information is captured accurately
</li></ul></li><li>Will maintain exemplary customer service by exercising a professional and friendly approach when communicating with customers using a variety of communication and support technologies
<ul><li>Serve as the first point of contact for end-users seeking technical assistance via phone, email, or in-person
</li><li>Will document, prioritize, categorize, and monitor customer issue based on their severity and impact on business operations to ensure a timely resolution
</li></ul></li><li>Will efficiently and effectively work through a series of questions to identify the issue and systematically work through the responses to arrive at a solution
<ul><li>When not able to independently solve an issue, will ensure that the issue is resolved by escalating more complex technical issues to higher-level support teams or senior service desk specialist when necessary
</li></ul></li><li>Will gain proficient working knowledge of the applications they are responsible for supporting
<ul><li>Will maintain productivity standard as set forth by supervisor
</li><li>Will display a sense of urgency and drive to complete tasks quickly</li></ul></li></ul></div>
 <div>Education:
<ul><li>High School or GED
</li></ul>Experience:
<ul><li>1 year working in the IT/Help Desk Industry
</li></ul>Required
 <ul><li>Valid drivers license
</li></ul>Skills:
<ul><li>Strong organizational, presentation, and customer service skills
</li><li>Identifying problems and reviewing related information to develop and evaluate options and implement solutions
</li><li>Excellent communication skills, both written and verbal
</li><li>Customer-focused attitude and a passion for delivering exceptional service</li></ul></div>

Service Desk Specialist - I/S Operations - Evening - FT

Motion Recruitment

<div>
 
 Job Description
 
 
 
 A growing company in the wholesale distribution industry is seeking a Help Desk / IT Support Specialist to provide technical support and ensure smooth day-to-day operation of internal systems. This role focuses on troubleshooting hardware, software, and network issues while delivering reliable support across a Microsoft-based technology environment.
 
 
 You&rsquo;ll work closely with employees across departments to resolve technical issues, support system deployments, and maintain secure and efficient IT operations.
 
 
 
 Required Skills &amp; Experience
 
 
 
 <ul>
 <li>
 4+ years of experience in IT support, help desk, or technical support roles
 </li>
 <li>
 Strong experience supporting Microsoft environments (Windows, Microsoft 365, Active Directory)
 </li>
 <li>
 Experience troubleshooting hardware, printers, networking, and desktop applications
 </li>
 <li>
 Familiarity with ticketing systems and incident management processes
 </li>
 <li>
 Understanding of basic networking concepts (TCP/IP, DNS, VPN, Wi-Fi troubleshooting)
 </li>
 <li>
 Experience supporting users in a fast-paced business environment
 
 
 </li>
 </ul>
 Technical &amp; Collaboration Breakdown
 
 
 <ul>
 <li>
 50% Help Desk Support &amp; Ticket Resolution
 </li>
 <li>
 20% System Administration &amp; Microsoft Environment Support
 </li>
 <li>
 20% Cross-Department Support &amp; User Training
 </li>
 <li>
 10% Documentation, Asset Management &amp; Process Improvement
 
 
 </li>
 </ul>
 Daily Responsibilities
 
 
 <ul>
 <li>
 Respond to and resolve help desk tickets related to hardware, software, and network issues
 </li>
 <li>
 Provide support for Windows workstations, Microsoft 365 applications, and Active Directory accounts
 </li>
 <li>
 Troubleshoot connectivity issues including VPN, Wi-Fi, printers, and network access
 </li>
 <li>
 Set up and configure new employee workstations, user accounts, and system permissions
 </li>
 <li>
 Document troubleshooting steps and maintain accurate ticket records
 </li>
 <li>
 Assist with system updates, patches, and device management
 </li>
 <li>
 Support employees with Microsoft tools including Outlook, Teams, SharePoint, and Excel
 </li>
 <li>
 Collaborate with IT and operations teams to resolve escalated technical issues
 
 
 </li>
 </ul>
 Technology Environment
 
 
 <ul>
 <li>
 Operating Systems: Windows 10/11
 </li>
 <li>
 Productivity Tools: Microsoft 365 (Outlook, Teams, Excel, SharePoint)
 </li>
 <li>
 Identity &amp; Access: Active Directory, Azure AD
 </li>
 <li>
 Hardware: Laptops, desktops, printers, barcode scanners
 </li>
 <li>
 Networking: VPN, Wi-Fi, basic LAN troubleshooting
 </li>
 <li>
 Support Tools: Help desk ticketing systems, remote desktop tools
 
 
 </li>
 </ul>
 The Offer
 
 
 
 You Will Receive a Competitive Compensation Package That Includes
 
 
 
 <ul>
 <li>
 Medical, Dental, and Vision Insurance
 </li>
 <li>
 PTO
 </li>
 <li>
 Discretionary Annual Bonus
 
 
 </li>
 </ul>
 Applicants must be authorized to work in the United States on a full-time basis now and in the future.
 
 
 
 Posted By:
 
 Paul Kim
</div>

IT Support/Help Desk

LCBC Church

<div><div><div>Reports to: Director of IT</div>
<div>Hours Commitment: Full-time hours (40 hours/week) with regular weekend responsibilities and after-hours support as needed</div>
<div></div>
<div>Overview: The Help Desk Specialist serves as the first point of contact for all IT and Production Services (AVL) support requests. This role is responsible for delivering a high-quality, customer-first support experience by triaging tickets, communicating clearly, and ensuring issues are routed, documented and resolved efficiently.</div>
<div> 
This individual sets the tone for a culture of exceptional customer service, bringing a balance of responsiveness, care, and follow-through, and they play a key role in supporting ministry through technology and production.</div>
</div><h3 class="jobSectionHeader">Required Skills:</h3><div>
<ul><li>Strong customer service mindset with a genuine desire to help and serve others</li>
<li>Excellent attention to detail with consistent follow-through</li>
<li>Strong verbal and written communication skills</li>
<li>Ability to manage multiple priorities and stay organized in a fast-paced environment</li>
<li>Resourceful problem-solver with a proactive approach</li>
<li>Strong technical aptitude with ability to learn new systems quickly</li>
<li>Professional, trustworthy, and able to maintain confidentiality</li>
</ul></div><h3 class="jobSectionHeader">Primary Responsibilities:</h3><div>
<div>Help Desk Leadership:</div>
<ul><li>Serve as the first point of contact for all IT and AVL requests</li>
<li>Triage, prioritize, and route tickets with accuracy and swiftness</li>
<li>Communicate clearly, warmly, and helpfully with staff and volunteers</li>
<li>Resolve basic to intermediate issues and ensure thorough documentation</li>
<li>Model a support experience defined by clarity, ownership, and care</li>
</ul><div>Documentation &amp; Process Improvement:</div>
<div><ul><li>Create and maintain simple, and accessible documentation for common processes and solutions</li>
<li>Identify gaps and proactively build resources that improve clarity and efficiency</li>
<li>Support workflows and collaboration across IT and AVL</li>
</ul>
<div>Ordering &amp; Project Support:
<ul>
<li>Assist with ordering technology and AVL equipment with strong stewardship</li>
<li>Support project coordination, timelines, and communication</li>
<li>Help move initiatives forward by managing details and staying organized</li>
<li>Assist with vendor selection and vetting</li>
<li>Coordinate RFPs for larger quotes</li>
</ul></div></div></div><h3 class="jobSectionHeader">What Success Looks Like &amp; Key Attributes</h3><div>
<ul><li>Staff and volunteers feel supported, understood, and cared for</li>
<li>Demonstrates tenacity by handling requests with ownership, timely follow through to resolution, and persistence</li>
<li>Communication is proactive, setting clear expectations and next steps, with warmth and professionalism</li>
<li>Documentation is easy to follow and reduces confusion</li>
<li>Projects and purchasing processes are organized and reliable</li>
<li>Stays engaged, solves problems, and doesn&rsquo;t let details fall through the cracks</li>
<li>Self-motivated, reliable, and driven</li>
</ul></div><h3 class="jobSectionHeader">Personal Qualifications</h3><div>
<ul><li>Can articulate an identifiable salvation experience and lives out a pattern of spiritual development and regular attendance and participation at LCBC.</li>
<li>Supports LCBC&rsquo;s mission, priorities, philosophy of ministry, and doctrinal statement.</li>
<li>Supports LCBC&rsquo;s core values: we run after the one; we pursue excellence; we prioritize relationships; we deploy people for impact; we are real and relatable.</li>
<li>Displays a winning attitude and a spirit of cooperation; communicates truth with grace; prays about everything; and has a willingness to serve on a team.</li>
<li>Shows a desire to grow, develop, and mature, both spiritually and professionally.</li>
<li>Exhibits pride in the image of LCBC as it reflects on the image of Christ portrayed to attendees, staff, and guests.</li>
<li>Be an LCBC Partner or willing to become a Partner within 60 days of employment.</li>
</ul></div><h3 class="jobSectionHeader">Benefits We Offer</h3><div>
<ul><li>Competitive medical, dental and vision coverage</li>
<li>Retirement plan contribution and employer match</li>
<li>Annual counseling benefit</li>
<li>Flexible schedules</li>
<li>Generous and immediate paid time-off</li>
<li>Casual dress</li>
<li>Quarterly professional and spiritual development days</li>
<li>Intentional investment in personal and professional development</li>
</ul></div><div>Evaluation:</div>
<div>The Help Desk Specialist will meet regularly with the Director of IT for planning, goal setting, progress updates, and coaching. A formal Action and Development Plan will be completed and reviewed three times throughout the year.</div></div>

Help Desk Specialist

Novisync

Help Desk SpecialistTallahassee, FL 32311JOB DESCRIPTION: Provide technical assistance and customer service for the Florida Department of Health Bureau of Communicable Diseases Patient Care ProgramsSKILLS NEEDED: Three years of customer service experience. Two years of clerical duties in data entry and troubleshooting. Three years of Microsoft Office proficiency. Professional office experiencePay: $17.00 per hourWork Location: In person

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