help desk support specialist

Prestige Staffing

<div>
 <p>
  <strong>
   Position: Help Desk Support Specialist
  </strong>
 </p>
 <p>
  <strong>
   Location: Downtown Atlanta, GA (In-office 5 days per week)
  </strong>
 </p>
 <p>
  <strong>
   Type: Contract
  </strong>
 </p>
 <p>
  <strong>
   Pay: Up to $24.50 per hour
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   JOB DUTIES AND RESPONSIBILITIES:
  </strong>
 </p>
 <ul>
  <li>
   Serves as the primary escalation point for incoming queries and technical issues.
  </li>
  <li>
   Manages and/or assigns projects and tasks to other team members as appropriate
  </li>
  <li>
   Advises, collaborates and assists business units with system enhancements and modifications
  </li>
  <li>
   Provides technical assistance and support for incoming queries and technical issues related to systems, networking, phone systems, audio/visual equipment, computer software (e.g., Windows 10, Microsoft Office, various browsers), hardware, etc.
  </li>
  <li>
   Effectively provides user support over the phone, in person, and via remote tools.
  </li>
  <li>
   Responds to user requests promptly, demonstrating courtesy and respect for customers to ensure complete problem resolution and satisfaction through appropriate follow-up.
  </li>
  <li>
   Assists users with information security and privacy questions; provides directions for the correct action.
  </li>
  <li>
   Supports telecommunication devices and services; assists users on various vendor wireless networks and telephony.
  </li>
  <li>
   Distributes and reviews user equipment as required; updates inventory asset management systems with assigned equipment; ensures equipment is clean, up-to-date, and operational.
  </li>
  <li>
   Provides installation and assistance for laptops, desktops, printers, scanners, cell phones, air cards, landlines, networks, and other assigned peripherals.
  </li>
  <li>
   Troubleshoots end-user problems; troubleshoots desktop and network printing problems for various vendor printing devices.
  </li>
  <li>
   May be asked to train users on IT hardware and software (e.g., laptops, printers, login, email, etc.)
  </li>
  <li>
   Creates user support documentation and instructions.
  </li>
  <li>
   Multi-task, prioritize problems, and manage time to ensure the timely resolution of incidents.
  </li>
  <li>
   This individual will work in a team environment, is responsible for IT support and Telcom tickets, and demonstrates an ability to communicate with agency personnel beyond providing and receiving instructions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   TECHNICAL SUPPORT, SPECIALIST SKILLS, AND QUALIFICATIONS:
  </strong>
 </p>
 <ul>
  <li>
   Minimum of 2-5 years of IT technical support
  </li>
  <li>
   Strong knowledge and experience installing, configuring, replacing, and supporting network infrastructure equipment, including servers, workstations (Windows/Mac), switches, routers, cabling, VoIP systems, etc.
  </li>
  <li>
   Technical expertise should include Windows 10, MS Office 365, Active Directory, SCCM, utilization of GPOs, Enterprise anti-virus solutions, Helpdesk ticketing systems, and Azure.
  </li>
  <li>
   Proficiency with imaging laptop computers 20h2, 21h2, Microsoft Office 2010, Cisco network, and other authorized desktop applications.
  </li>
  <li>
   Knowledge and proficiency in Mobile device management, including IOS and Android devices operating systems Enterprise encryption solutions, Windows PC/laptop management via Active Directory, and related software.
  </li>
  <li>
   Willing to work off-hours and weekends when required for projects or emergency support.
  </li>
  <li>
   Experience installing, configuring, and supporting network printers and audio/visual equipment
  </li>
  <li>
   Effective use of ticketing systems to track and document incidents (ServiceNow and Sales Force
  </li>
  <li>
   is strongly preferred)
  </li>
  <li>
   Highly detailed and process-oriented with advanced troubleshooting, incident resolution, and documentation skills
  </li>
  <li>
   Strong team leadership, time management, and coaching and mentoring skills
  </li>
  <li>
   Excellent customer service and communication skills are a must.
  </li>
  <li>
   Desktop Technician will provide day-to-day local remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.
  </li>
  <li>
   Providing fault analysis to customers&rsquo; core operating systems and platforms, providing support, and applying desktop fault resolution for the approved application suite.
  </li>
 </ul>
 <p>
 </p>
</div>


Help Desk Support Specialist

Wellvana

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  The Why Behind Wellvana:
  <br/>
  <br/>
 </strong>
 The healthcare system isn&rsquo;t designed for health. We&rsquo;re designed to change that. We&rsquo;re Wellvana, and we help doctors deliver life-changing healthcare.
 <br/>
 <br/>
 Through our elevated value-based care programs, we&rsquo;re revitalizing an antiquated system that&rsquo;s far too long relied on misaligned incentives that reward quantity of care not the quality of it.
 <br/>
 <br/>
 Our enlightened approach&mdash;covering everything from care coordination to clinical documentation education to marketing&mdash; ties the healthy outcomes of patients directly to shared savings for primary care providers, health systems and payors.
 <br/>
 <br/>
 Providers in our curated network keep their independence, reduce their administrative headaches, and spend more time with patients. Patients, in turn, get an elevated experience with coordinated care between appointments that is nothing short of life-changing.
 <br/>
 <br/>
 Named 2024 "Best in Business" and 2023 "Best Place to Work" by Nashville Business Journal, we&rsquo;re one of the fastest-growing healthcare companies in America because what we do works. This is the way medicine is meant to be.
 <br/>
 <br/>
 <strong>
  Clarity On The Role
  <br/>
  <br/>
 </strong>
 The Help Desk Support Specialist collaborates with team members across multiple departments to ensure resolution of product issues through Tier I support. Additional duties as assigned related to organizational projects and product support.
 <br/>
 <br/>
 <strong>
  What's Expected
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Monitor Helpdesk queue for tickets that come through to the helpdesk and resolve users&rsquo; tickets in a timely manner
  </li>
  <li>
   Follow up with partners and users regarding their ticket status as needed.
  </li>
  <li>
   Work with accuracy to ensure there is no breach of PHI and informing the appropriate people of any urgent or high priority tickets
  </li>
  <li>
   Serve as tier 1 support on platform training for internal and external users
  </li>
  <li>
   Manage partner information within Salesforce CRM by manual data entry and/or import file creation with accuracy
  </li>
  <li>
   Escalate support tickets to experienced product SMEs as necessary
  </li>
  <li>
   User account provisioning and maintenance of accounts for products supported by Wellvana. To include but not limited to Salesforce, Learn, Clarity Train, Clarity Prod, and/or Clarity Test
  </li>
  <li>
   Run Learn user feed to import users into Learn
  </li>
  <li>
   Complete user audits of users listed in Salesforce and Clarity
  </li>
  <li>
   Create tier IDs for new Accounts
  </li>
  <li>
   Creating structured responses for automated ticket responses
  </li>
  <li>
   Process SFTP requests
  </li>
  <li>
   Create Test users
  </li>
  <li>
   Create and run report queries
  </li>
  <li>
   Run user reports
  </li>
  <li>
   Send the first responses to tickets that come to the helpdesk.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  What&rsquo;s Required:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Integrity: The right way is the only way.
  </li>
  <li>
   Dependability: You do what you say you&rsquo;re going to do.
  </li>
  <li>
   Advocacy: You fight for the best possible outcome for providers and their patients.
  </li>
  <li>
   Clarity: You make it all understandable.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s Degree, preferably in Health Information Management, Healthcare Administration, Business, or Information Systems
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Years Of Related Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   1-3 years of experience in healthcare operations, health IT support, or clinical/administrative support
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Take initiative and be dependable
  </li>
  <li>
   Strong time management and organizational skills. Able to meet SLAs
  </li>
  <li>
   Preferred knowledge of proper ICD-10-CM, CPT, and HCPCS coding guidelines and principles
  </li>
  <li>
   Experienced with various EMR systems
  </li>
  <li>
   Strong critical thinking skills
  </li>
  <li>
   Strong communication skills
  </li>
  <li>
   Problem-solver
  </li>
  <li>
   Preferred knowledge of ACO industry, Medicare programs and medical terminology
  </li>
 </ul>
</div>


Magnaflow

<div><div><div><b>What you will be doing:</b></div></div><div><div>
As an Associate Help Desk Support Specialist, you will be the first point of contact for our employees seeking technical assistance. You will provide support for technical issues, ensuring smooth and efficient operations. Your role will involve troubleshooting, diagnosing problems, and guiding users through step-by-step solutions.</div></div><div><div><b>
Responsibilities:</b>
</div></div><ul><li><div><div>Respond to requests for technical assistance in person, via phone, or electronically.
</div></div></li><li><div><div>Monitor helpdesk reporting queue and follow-up on open requests.
</div></div></li><li><div><div>Diagnose and resolve technical hardware and software issues.
</div></div></li><li><div><div>Research questions using available information resources.
</div></div></li><li><div><div>Advise users on appropriate actions.
</div></div></li><li><div><div>Follow standard help desk procedures.
</div></div></li><li><div><div>Log all help desk interactions.
</div></div></li><li><div><div>Administer help desk software.
</div></div></li><li><div><div>Identify and escalate situations requiring urgent attention.
</div></div></li><li><div><div>Track and route problems and requests and document resolutions.
</div></div></li><li><div><div>Prepare activity reports.
</div></div></li><li><div><div>Stay current with system information, changes, and updates.
</div></div></li><li><div><div>Work with infrastructure administrators to test tools and solutions.
</div></div></li></ul><p></p><p><b>Skills:</b></p><ul><li>
Excellent communication skills (written and verbal).
</li><li>Strong problem-solving skills.
</li><li>Ability to work independently and as part of a team. Intermediate to advanced knowledge of computer hardware and software.
</li><li>Administrative knowledge of both Windows and Mac operating systems.
</li><li>Understanding of networking fundamentals.
</li><li>Must be able to sit and stand intermittently, use a keyboard, climb stairs occasionally, and lift up to 25 pounds with or without accommodations.</li></ul><p><b>
Education:</b></p><ul><li>A.S. in Information Technology or a related field, or equivalent experience.
</li></ul><p><b>Years of Experience:</b></p><ul><li>0-2 years of experience in a help desk or technical support role.</li></ul></div>

Associate Help Desk Support Specialist

Wellvana Health

<div>Description:
<p><b>
The Why Behind Wellvana:</b></p><p>
The healthcare system isn&rsquo;t designed for health. We&rsquo;re designed to change that. We&rsquo;re Wellvana, and we help doctors deliver life-changing healthcare.</p><p><br>
</p><p>Through our elevated value-based care programs, we&rsquo;re revitalizing an antiquated system that&rsquo;s far too long relied on misaligned incentives that reward quantity of care not the quality of it.</p><p></p><p><br>
Our enlightened approach&mdash;covering everything from care coordination to clinical documentation education to marketing&mdash; ties the healthy outcomes of patients directly to shared savings for primary care providers, health systems and payors.</p><p><br>
</p><p>Providers in our curated network keep their independence, reduce their administrative headaches, and spend more time with patients. Patients, in turn, get an elevated experience with coordinated care between appointments that is nothing short of life-changing.</p><p><br>
</p><p>Named 2024 &quot;Best in Business&quot; and 2023 &quot;Best Place to Work&quot; by Nashville Business Journal, we&rsquo;re one of the fastest-growing healthcare companies in America because what we do works. This is the way medicine is meant to be.</p><p><b>
Clarity on the Role:</b></p><p>
 The Help Desk Support Specialist collaborates with team members across multiple departments to ensure resolution of product issues through Tier I support. Additional duties as assigned related to organizational projects and product support.</p><p><b>
What's Expected:</b></p><ul><li>
Monitor Helpdesk queue for tickets that come through to the helpdesk and resolve users&rsquo; tickets in a timely manner</li><li>
Follow up with partners and users regarding their ticket status as needed.</li><li>
Work with accuracy to ensure there is no breach of PHI and informing the appropriate people of any urgent or high priority tickets</li><li>
Serve as tier 1 support on platform training for internal and external users</li><li>
Manage partner information within Salesforce CRM by manual data entry and/or import file creation with accuracy</li><li>
Escalate support tickets to experienced product SMEs as necessary</li><li>
User account provisioning and maintenance of accounts for products supported by Wellvana. To include but not limited to Salesforce, Learn, Clarity Train, Clarity Prod, and/or Clarity Test</li><li>
Run Learn user feed to import users into Learn</li><li>
Complete user audits of users listed in Salesforce and Clarity</li><li>
Create tier IDs for new Accounts</li><li>
Creating structured responses for automated ticket responses</li><li>
Process SFTP requests</li><li>
Create Test users</li><li>
Create and run report queries</li><li>
Run user reports</li><li>
Send the first responses to tickets that come to the helpdesk.</li></ul>
Requirements:
<p><b>
What&rsquo;s Required:</b></p><ul><li>
Integrity: The right way is the only way.</li><li>
Dependability: You do what you say you&rsquo;re going to do.</li><li>
Advocacy: You fight for the best possible outcome for providers and their patients.</li><li>
Clarity: You make it all understandable.</li></ul><p><b>
Education:</b></p><ul><li>
Bachelor&rsquo;s Degree, preferably in Health Information Management, Healthcare Administration, Business, or Information Systems</li></ul><p><b>
Years of Related Experience:</b></p><ul><li>
1-3 years of experience in healthcare operations, health IT support, or clinical/administrative support</li></ul><p><b>
Skills:</b></p><ul><li>
Take initiative and be dependable</li><li>
Strong time management and organizational skills. Able to meet SLAs</li><li>
Preferred knowledge of proper ICD-10-CM, CPT, and HCPCS coding guidelines and principles</li><li>
Experienced with various EMR systems</li><li>
Strong critical thinking skills</li><li>
Strong communication skills</li><li>
Problem-solver</li><li>
Preferred knowledge of ACO industry, Medicare programs and medical terminology</li></ul></div>

Vitra Health

<div>
 <strong>
  VITRA Health
 </strong>
 is hiring, and we believe that our team is the key to our success. That is why we are looking for a
 <strong>
  Help Desk Support Specialist
 </strong>
 <strong>
  .
 </strong>
 If you're a passionate, caring, motivated professional who is looking to make a difference in your community, we encourage you to apply today!
 <br/>
 <br/>
 <em>
  Vitra Health is a mission-driven healthcare services organization dedicated to strengthening families and communities by supporting caregivers and enabling individuals with disabilities or chronic medical needs to remain safely and comfortably in their homes. Through programs such as Adult Foster Care (AFC), Group Adult Foster Care (GAFC), and Adult Day Health, Vitra Health provides personalized care plans, financial support for caregivers, and culturally competent case management across Massachusetts.
  <br/>
  <br/>
 </em>
 <strong>
  Job Overview
  <br/>
  <br/>
 </strong>
 The Help Desk Support Specialist will be responsible for the delivery of customer support services for Vitra's Information Technology (IT) including equipment deployment and maintenance, ticket tracking, troubleshooting, user assistance, training and Help Desk support.
 <br/>
 <br/>
 <strong>
  Essential Functions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Full desktop support, diagnosing and resolving issues in response to customer reported incidents.
  </li>
  <li>
   Planning and analysis of work processes.
  </li>
  <li>
   Ensures all Help Desk tickets are entered, and customer service follow-up are completed
  </li>
  <li>
   Identifies and reports trends and patterns of issues.
  </li>
  <li>
   Provides leadership feedback on process improvement initiatives with a customer service approach.
  </li>
  <li>
   Participates in employee training and onboarding.
  </li>
  <li>
   Provides technical guidance and support to IT team members and other departments, resolving complex technical issues.
  </li>
  <li>
   Implements and maintain security measures to protect the organization's data, including firewalls, intrusion detection systems, and access controls.
  </li>
  <li>
   Develop and maintain backup and recovery procedures to safeguard data integrity and ensure business continuity in case of system failures.
  </li>
  <li>
   Create and update technical documentation and procedures related to system management and operations.
  </li>
  <li>
   Manage user accounts and permissions, ensuring compliance with security policies and best practices.
  </li>
  <li>
   Participate in project planning and implementation, collaborating with other departments to meet organizational goals.
  </li>
  <li>
   Offer technical support to company staff and troubleshoot computer problems.
  </li>
  <li>
   Customer service centered and responsiveness approach to IT service delivery.
  </li>
  <li>
   Serve as a liaison between Functional department leaders &amp; IT Service Desk team.
  </li>
  <li>
   Leverage clinical knowledge and work with Leadership to anticipate roadblocks and develop IT solutions as needed.
  </li>
  <li>
   Assist with IMAC services (Install, Move, Add, Change).
  </li>
  <li>
   Track and Maintain stock levels at our main sites.
  </li>
  <li>
   Foster culture of customer service and commitment to quality care.
  </li>
  <li>
   Foster culture of customer service and commitment to quality care.
  </li>
  <li>
   Serve as a brand ambassador for Vitra reflecting our vision, mission, and values.
  </li>
  <li>
   Show genuine interest and compassion for the communities we serve.
  </li>
  <li>
   Other duties as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education, Experience And Licensure Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree is required.
  </li>
  <li>
   At least 3-4 years of experience in systems administration, network management, and IT support is preferred.
  </li>
  <li>
   Progressive Healthcare experience preferred.
  </li>
  <li>
   Strong analytical and troubleshooting skills to resolve technical issues efficiently.
  </li>
  <li>
   Excellent verbal and written communication skills to interact with team members and other departments effectively.
  </li>
  <li>
   Ability to multitask, learn new skills, and adapt to change.
  </li>
  <li>
   Demonstrated ability to work independently, and willingness to work in the field if needed.
  </li>
  <li>
   Ability to withstand varying job pressures, organize/prioritize related job tasks, and excellent attention to detail.
   <br/>
   <br/>
  </li>
 </ul>
 Physical and Environmental Demands
 <br/>
 <br/>
 <ul>
  <li>
   Works in a clean, well-lit environment with fluctuating temperatures in close proximity to others.
  </li>
  <li>
   Requires substantial periods of repetitive work utilizing a computer, monitor, keyboard, and mouse.
  </li>
  <li>
   Requires lifting and carrying equipment and supplies weighing up to 35 pounds; requires pushing and pulling equipment and supplies weighing up to 35 pounds; requires walking and standing; requires frequent sitting more than 75% of the workday; requires the ability to navigate stairs; requires visual acuity and manual dexterity to operate equipment.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  Vitra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
  <br/>
  <br/>
 </em>
 <em>
  <em>
   <strong>
    Apply now!
   </strong>
  </em>
 </em>
</div>


Help Desk Support Specialist- IT

Munson Healthcare

<div><b>Company Description</b><p><b><i><br>
More Than Just Care, It&rsquo;s Community</i></b></p><p>
Imagine doing meaningful work in a place where people vacation. That&rsquo;s life at Munson Healthcare - northern Michigan&rsquo;s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties.</p><p>
If you want a career in healthcare and a lifestyle most people only dream about &ndash; with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be <i>Munson Material. </i>To us, that means teammates who live by our values of <i>excellence, teamness, positivity, creativity,</i> and a commitment to creating <i>exceptional experiences</i> for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.</p><p><b><i>
Invested in You</i></b></p><ul><li><p><b><i>
Grow: </i></b>Tuition reimbursement, in-person and online development, and access to our career hub to help you advance.</p></li><li><p><b><i>
Thrive:</i></b> Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.</p></li><li><p><b><i>
Be Well: </i></b>Free wellness platform for you and your family, plus personalized support for personal or family challenges.</p></li><li><p><b><i>
Be Heard:</i></b> Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings</p></li></ul><b><br>
Job Description</b><p><b><i><br>
A Day in the Life</i></b></p><ul><li><p>
The Helpdesk Specialist assists customers in resolving issues during the first point of contact as well as triaging and promptly prioritizing and escalating open and unresolved incidents following established escalation procedures. The Helpdesk Specialist will perform those roles with consistency and accuracy in a customer focused, professional manner.</p></li></ul><ul><li><p>
The Helpdesk Specialist role requires a high level of communication skill via telephone, e-mail, voicemail, chat, and in-person support channels. This position requires both troubleshooting and technical skills that allows the specialist to provide a high level of customer support. This role will also participate in IS projects and initiatives and may be required to assist in the training of new Helpdesk team members.</p></li><li><p>
Monitors, troubleshoots, and resolves first level issues in a network environment using established procedures. Other issues are escalated to analysts, engineers, or other on-call staff.</p></li></ul><ul><li><p>
Performs Help Desk functions including providing phone support, escalating calls, updating Help Desk status line, etc. Provide first line support for all users of Munson Health Care systems and services in a professional, customer focused manner. Provides concise, timely, and detailed written documentation of activities related to service requests.</p></li><li><p>
Monitors, troubleshoots, and resolves first level issues in a network environment using established procedures. Other issues are escalated to appropriate IS Team, Analysts, or on-call staff. Monitors, troubleshoots, and resolves first level problems related to hardware, operating systems applications, interfaces, and non-clinical processes in a multiplatform environment following documented procedures.</p></li><li><p>
Documents hardware and software problems when they occur, contacts the appropriate IS Team or analysts, and acts as a contact person throughout the resolution process. Assists with installation or re-installation of PC software via remote control. Performs pre-defined Help Desk functions during downtime procedures, including but not limited to providing phone support, escalating calls, relaying pertinent information to command center, and updating Help Desk status line, etc.</p></li><li><p>
Endeavour to meet the established first call resolution rate by increasing knowledge and proficiency with established systems. Works to assure established Team Goals are met to assure optimal customer support. Assists in the training of new Help Desk staff members.</p></li></ul><b><br>
Qualifications</b><p><b><i><br>
What&rsquo;s Required</i></b></p><p>
One of the following is required:</p><ul><li>
Bachelor&rsquo;s degree (preferably IS/Business or healthcare emphasis)</li><li>
Associate&rsquo;s degree (preferably IS/Business or healthcare emphasis) with 1-year relevant experience (IS/Business or healthcare)</li></ul><ul><li>
2 years' experience in healthcare or IS/Business experience.</li><li>
Experience in Information Systems (IS) and healthcare is beneficial.</li></ul><p>
Technical Knowledge</p><ul><li>
Keyboarding proficiency</li><li>
Intermediate knowledge of Microsoft Windows</li><li>
Familiar with command line interfaces</li><li>
Basic troubleshooting of laser printers, label printers, scanners, and fax machines</li><li>
Basic knowledge and troubleshooting skills related to TCP/IP network connectivity issues</li><li>
Troubleshooting network connectivity issues</li><li>
Intermediate knowledge of Microsoft Office</li><li>
Ability to provide clear, consistent and concise documentation of technical issues</li><li>
Experience with Active Directory</li></ul><br>
<b>
Additional Information</b><p><b><i><br>
Are you Munson Material? Apply today!</i></b></p><div></div><p>
Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.</p></div>

Helpdesk Specialist - Onsite

Motion Recruitment

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 A growing company in the wholesale distribution industry is seeking a Help Desk / IT Support Specialist to provide technical support and ensure smooth day-to-day operation of internal systems. This role focuses on troubleshooting hardware, software, and network issues while delivering reliable support across a Microsoft-based technology environment.
 <br/>
 <br/>
 You&rsquo;ll work closely with employees across departments to resolve technical issues, support system deployments, and maintain secure and efficient IT operations.
 <br/>
 <br/>
 <strong>
  Required Skills &amp; Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   4+ years of experience in IT support, help desk, or technical support roles
  </li>
  <li>
   Strong experience supporting Microsoft environments (Windows, Microsoft 365, Active Directory)
  </li>
  <li>
   Experience troubleshooting hardware, printers, networking, and desktop applications
  </li>
  <li>
   Familiarity with ticketing systems and incident management processes
  </li>
  <li>
   Understanding of basic networking concepts (TCP/IP, DNS, VPN, Wi-Fi troubleshooting)
  </li>
  <li>
   Experience supporting users in a fast-paced business environment
   <br/>
   <br/>
  </li>
 </ul>
 Technical &amp; Collaboration Breakdown
 <br/>
 <br/>
 <ul>
  <li>
   50% Help Desk Support &amp; Ticket Resolution
  </li>
  <li>
   20% System Administration &amp; Microsoft Environment Support
  </li>
  <li>
   20% Cross-Department Support &amp; User Training
  </li>
  <li>
   10% Documentation, Asset Management &amp; Process Improvement
   <br/>
   <br/>
  </li>
 </ul>
 Daily Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Respond to and resolve help desk tickets related to hardware, software, and network issues
  </li>
  <li>
   Provide support for Windows workstations, Microsoft 365 applications, and Active Directory accounts
  </li>
  <li>
   Troubleshoot connectivity issues including VPN, Wi-Fi, printers, and network access
  </li>
  <li>
   Set up and configure new employee workstations, user accounts, and system permissions
  </li>
  <li>
   Document troubleshooting steps and maintain accurate ticket records
  </li>
  <li>
   Assist with system updates, patches, and device management
  </li>
  <li>
   Support employees with Microsoft tools including Outlook, Teams, SharePoint, and Excel
  </li>
  <li>
   Collaborate with IT and operations teams to resolve escalated technical issues
   <br/>
   <br/>
  </li>
 </ul>
 Technology Environment
 <br/>
 <br/>
 <ul>
  <li>
   Operating Systems: Windows 10/11
  </li>
  <li>
   Productivity Tools: Microsoft 365 (Outlook, Teams, Excel, SharePoint)
  </li>
  <li>
   Identity &amp; Access: Active Directory, Azure AD
  </li>
  <li>
   Hardware: Laptops, desktops, printers, barcode scanners
  </li>
  <li>
   Networking: VPN, Wi-Fi, basic LAN troubleshooting
  </li>
  <li>
   Support Tools: Help desk ticketing systems, remote desktop tools
   <br/>
   <br/>
  </li>
 </ul>
 The Offer
 <br/>
 <br/>
 <strong>
  You Will Receive a Competitive Compensation Package That Includes
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Medical, Dental, and Vision Insurance
  </li>
  <li>
   PTO
  </li>
  <li>
   Discretionary Annual Bonus
   <br/>
   <br/>
  </li>
 </ul>
 Applicants must be authorized to work in the United States on a full-time basis now and in the future.
 <br/>
 <br/>
 <strong>
  Posted By:
 </strong>
 Paul Kim
</div>


IT Support/Help Desk

Search 10000+ Help desk support specialist jobs near you this March. New roles added regularly across leading industries. Apply today.

10000 help desk support specialist jobs Near Me

Help Desk Support Specialist

Help Desk Support Specialist

Associate Help Desk Support Specialist

Help Desk Support Specialist

Help Desk Support Specialist- IT

Helpdesk Specialist - Onsite

IT Support/Help Desk