help desk support specialist

CareerSwift

<div><h2 class="jobSectionHeader">Job Description</h2>
About the Role
We are looking for a Help Desk / IT Support Specialist to join our US team. You will be the first point of contact when something breaks, something does not load, or someone cannot get in. Your job is to get people back on track quickly and make sure nothing falls through the cracks. This is a fully remote position open to candidates anywhere in the United States. 
What You Will Do<ul><li>
Handle incoming support tickets through tools like Zendesk, Jira, or ServiceNow and make sure every one of them gets resolved</li><li>
Troubleshoot hardware, software, and connectivity issues across Windows and macOS environments</li><li>
Manage user accounts and access permissions using Active Directory and Microsoft 365</li><li>
Support networking issues including VPN connectivity, DNS, and basic TCP/IP troubleshooting</li><li>
Write up clear documentation and keep the internal knowledge base up to date so issues do not repeat</li><li>
Escalate complex or recurring problems to the right team with context included</li></ul>
What We Are Looking For<ul><li>
At least 1 year of experience in IT support or a helpdesk role</li><li>
Hands-on experience with Windows and macOS</li><li>
Familiarity with at least one ticketing system (Zendesk, Jira, or ServiceNow)</li><li>
Basic understanding of networking: VPN, DNS, TCP/IP</li><li>
You can explain technical issues in plain language without making people feel bad for asking</li><li>
Comfortable working independently and staying on top of your queue without someone checking in constantly</li></ul>
Salary: $25&ndash;$30/hour<h2 class="jobSectionHeader">
Job Overview</h2>
Location: Remote
Seniority Level: Junior</div>

Help Desk / IT Support Specialist

TEEMA

<div>Help Desk Specialist II
Task 3: TSD Advanced Support (Tier II)
Ashburn, VA / Orlando, FL / San Antonio, TX - Primarily remote, within commuting distance
Rotating shifts, 24x7x365 coverage required
BILINGUAL PREFERRED
Help Desk Specialist II (Tier 2 Advanced Support) &ndash; Remote Flexibility | 24/7 Operations
Take your IT support expertise to the next level in a dynamic, mission-driven environment supporting critical technical operations. This Tier 2 role is ideal for experienced support professionals who excel at advanced troubleshooting, problem resolution, and delivering exceptional user support in a fast-paced 24/7/365 setting.
As a Help Desk Specialist II, you&rsquo;ll provide second-level technical support for escalated incidents and service requests received through ticketing systems and live transfers. You&rsquo;ll troubleshoot complex technical issues involving Windows environments, Active Directory, Microsoft 365, Outlook, VPN connectivity, remote access tools, authentication methods, and mobile device management platforms.
Responsibilities include diagnosing and resolving hardware, software, remote access, and account-related issues; supporting desktops, laptops, tablets, printers, and peripherals; performing remote software installations; documenting and managing tickets; and escalating issues to specialized teams or vendors when needed.
What You Bring:<ul><li>
High school diploma or equivalent (Associate degree in IT preferred)</li><li>
2+ years of IT help desk or technical support experience with Tier 2 troubleshooting responsibilities</li><li>
Strong knowledge of Windows, Active Directory, Microsoft Office 365, Outlook, and mobile device management tools</li><li>
Experience supporting VPN technologies, remote access environments, and secure authentication methods</li><li>
Ability to work rotating shifts, including nights, weekends, and holidays</li><li>
U.S. Citizenship and ability to pass a background investigation</li></ul>
Preferred Qualifications:<ul><li>
CompTIA A+, Network+, Security+, HDI, ITIL, or similar certifications</li><li>
Experience with ServiceNow or enterprise ITSM platforms</li><li>
Hands-on knowledge of AirWatch/Workspace ONE, VPN solutions, and remote workforce technologies</li><li>
Prior experience supporting federal, government, or highly regulated environments</li></ul>
If you enjoy solving complex technical challenges, supporting critical users, and working in a collaborative operations environment, this is a strong opportunity to grow your advanced IT support career.
#Workwolf</div>

Help Desk Specialist II- Tier 2 Support

Hire Evolution Consulting

<div><h1 class="jobSectionHeader">Remote Tier 2 Help Desk Specialist</h1>
We&rsquo;re currently hiring an experienced Tier 2 Help Desk Specialist to join a fast-paced enterprise support environment supporting a large national organization. This is a fully remote opportunity for someone who enjoys solving technical issues, working independently, and supporting users in a high-volume environment.
Candidates must be comfortable working a rotating schedule in a 24/7 operation and able to travel to either Ashburn, VA or Orlando, FL to pick up company equipment if needed.<h2 class="jobSectionHeader">
What You&rsquo;ll Be Doing</h2><ul><li>
Provide advanced remote support for end users experiencing hardware, software, login, connectivity, and access-related issues</li><li>
Troubleshoot Microsoft environments, including Outlook, Office applications, Windows systems, and Active Directory</li><li>
Support remote access tools, VPN connectivity, authentication issues, and mobile device management platforms</li><li>
Assist users with workstation setup, software installs, peripheral support, and system access requests</li><li>
Escalate more complex technical issues to engineering or specialized support teams when needed</li><li>
Document support activity and maintain accurate ticket updates within the ticketing system</li><li>
Deliver excellent customer service while managing multiple priorities in a fast-moving support environment</li></ul><h2 class="jobSectionHeader">
What We&rsquo;re Looking For</h2><ul><li>
At least 2 years of Help Desk or Technical Support experience in a Tier 2 environment</li><li>
Strong troubleshooting skills across Microsoft technologies and remote support tools</li><li>
Experience supporting VPN connectivity, mobile devices, and enterprise user environments</li><li>
Ability to work independently and remain organized in a high-volume setting</li><li>
Strong communication and customer service skills</li><li>
Comfortable working rotating shifts, including evenings, weekends, and holidays</li><li>
U.S. Citizenship required</li><li>
Must be able to successfully pass a background investigation</li></ul><h2 class="jobSectionHeader">
Preferred Experience</h2><ul><li>
Experience with ServiceNow or similar ticketing platforms</li><li>
Familiarity with AirWatch/Workspace ONE, Zscaler, or GlobalProtect</li><li>
Certifications such as CompTIA A+, Network+, Security+, or ITIL are a plus</li><li>
Previous experience supporting government or enterprise-level environments is highly preferred</li></ul><h2 class="jobSectionHeader">
Additional Information</h2><ul><li>
Fully remote position</li><li>
Equipment pickup required in Ashburn, VA or Orlando, FL</li><li>
Rotating 24/7 support schedule</li><li>
Stable long-term opportunity with a collaborative support team</li></ul>
#Workwolf</div>

Tier 2 Help Desk, REMOTE

SAIC

<div>Job ID: 2613672
Location: Remote Work, DC, US
Date Posted: 2026-06-15
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-Time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: ORA_REMOTE 
Description
SAIC is hiring for a remote Help Desk Specialist.
Duties generally include but are not limited to the following:<ul><li>
Answer and respond to customers' requests via phone and email</li><li>
Identify, research, and resolve customer issues</li><li>
Provide accurate and timely ticket documentation</li><li>
Meet and exceed required metrics and Service Level Agreements (SLAs)</li><li>
Provide timely updates and follow up to customers</li><li>
Escalate to internal representatives or system support specialists when appropriate</li><li>
Identify and appropriately communicate recurring problems</li><li>
Evaluates and prioritizes customer problems and complaints</li><li>
Comply with documented regulations, processes, and procedures</li><li>
Other responsibilities as may be required by management</li></ul>
Qualifications
Qualifications
Required Skills and Qualifications:<ul><li>
Bachelor&rsquo;s Degree and/or 5 years relative work experience</li><li>
1+ year experience in help desk/call center environment</li><li>
Excellent oral and written communication skills</li><li>
Strong problem-solving skills</li><li>
Team player with a strong commitment to customer satisfaction</li><li>
Must be a US Citizen and able to obtain a Public Trust</li></ul> 
Preferred Skills and Qualifications:<ul><li>
HDI Customer Service Representative certification</li><li>
Experience with ServiceNow</li><li>
Knowledge with government clients/environments</li></ul>
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.</div>

Help Desk Specialist

Quantum Health

<div><div>Who we are</div><div>
Founded in 1999 and headquartered in Central Ohio, we&rsquo;re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we&rsquo;re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost &ndash; that&rsquo;s why we call ourselves Healthcare Warriors&reg;.</div><div>
We&rsquo;re committed to building diverse and inclusive teams &ndash; more than 2,000 of us and counting &ndash; so if you&rsquo;re excited about this position, we encourage you to apply &ndash; even if your experience doesn&rsquo;t match every requirement.
</div><div>About the role</div><div>
The IT Services Specialist II will work independently with general supervision to provide in-depth customer service, end-user desktop support and technical guidance for internal employees and some support for external users of customer/client facing Web sites and services. This Specialist will interact and collaborate with IT Operations, IT Engineering, and business users regularly to help resolve or escalate issues.</div><div>
Location: This position is located at our Dublin, OH campus.
</div><div>What you&rsquo;ll do (Essential Responsibilities)</div><ul><li>
General troubleshooting and support of company computers, peripherals, and phones by answering users&rsquo; questions and resolving issues via telephone, remote sessions or in-person visits.</li><li>
Ticket creation and complex problem resolution based on monitoring ticketing system and answering support calls. Tracking and documenting ticket progress and resolution within ticket tracking system.</li><li>
Troubleshooting and maintaining hardware and software required for day-to-day operations.</li><li>
Provide IT support for projects.</li><li>
Replacing and testing hardware and software at user&rsquo;s desk in office.</li><li>
Systems administration including user account creation and maintenance for all end-user services, internal and external.</li><li>
Contribute to team&rsquo;s technical knowledge base; creating new and maintaining existing documentation.</li><li>
User administration in various telecommunication systems for daily operations of business.</li><li>
All other duties as assigned.</li></ul><div>
What you&rsquo;ll bring (Qualifications)</div><ul><li>
Education: Bachelor&rsquo;s degree in computer science or related field preferred, or equivalent work experience.</li><li>
Certifications: CompTIA A+, CompTIA N+, Cisco, MCP, MCSE or equivalent.</li><li>
Computer skills: Systems analysis; Microsoft Office applications, Office 365, Windows 11 OS, iOS and Android OS.</li><li>
2 or more years&rsquo; experience working with PC hardware and software for installation and advanced support.</li><li>
1 or more years&rsquo; experience demonstrating strong customer service and organizational skills.</li><li>
Demonstrated ability to interact in a positive, respectful manner, Living Quantum Health&rsquo;s Core Values.</li><li>
Ability to work independently and self-direct with limited need for day-to-day supervision.</li><li>
Ability to effectively organize, prioritize tasks; multi-task and manage time.
</li><li>Ability to lift 50 pounds.</li><li>
A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health&rsquo;s policies, values and ethics, and to protecting the sensitive data entrusted to us.
</li></ul><div>-</div>
#LI-AK1 #LI-Onsite</div>

IT Services Specialist II, Service Desk

Liberty Personnel Services, Inc.

<div>
 Job Details:
 
 
 My client is seeking someone to serve in the capacity of Help Desk Support Analyst. The position is needed due to growth and high call volume. This role will be 1st shift EST and will be fully remote.
 
 
 
 Responsibilities:
 
 
 
 Technical support of Network, Desktop and Applications.
 
 
 Strong troubleshooting skills.
 
 
 Ability to follow strict escalation procedures.
 
 
 Excellent Documentation and Communication.
 
 
 Ability to work with minimal supervision.
 
 
 
 Required Skills:
 
 
 
 Help Desk Call Center
 
 
 Healthcare Environment
 
 
 Active Directory
 
 
 MS Windows 7 &amp; 8.
 
 
 MS Office 2003/2007/2010.
 
 
 Email Administration (MS Outlook).
 
 
 Edgar Unthank
 
 
 300 Conshohocken State Road | Conshohocken, PA 19428
 
 
 Direct Line: 484.238.1943
 
 
 edgar@libertyjobs.com www.libertyjobs.com
 
 
 www.linkedin.com/in/edgarunthank
 
 
 #IT
 
 
 #remote
 
 
 #midsenior
 
 
 
 
</div>

Help Desk Support Analyst Remote

Snap Tech IT, LLC

Senior Service Desk Technician (Tier 2 &ndash; MSP)Location: Cumming, GA Type: Full-Time | In Office Schedule: Monday&ndash;Friday, 7:50am&ndash;5:00pm Salary Range: $60,000&ndash;$70,000 (based on experience)Snap Tech IT is hiring a Senior Service Desk Technician to serve as a primary escalation point for complex client issues in our Managed Service Provider (MSP) environment. This role is designed for technicians already operating at a Tier 2 level who are comfortable owning advanced troubleshooting from start to finish.This is not an entry-level help desk role and not a junior training position.Important &ndash; Please Read Before ApplyingYou will struggle in this role if your experience is limited to:<ul><li>Tier 1 help desk or password-reset work</li><li>Home labs, self-study, or classroom-only experience</li><li>Supporting a single internal environment with low ticket volume</li></ul>We are looking for a technician who already understands the pace, accountability, and problem-solving depth required in an MSP or similarly demanding service desk environment.What You&rsquo;ll Do<ul><li>Act as a Tier 2 escalation resource for complex technical issues</li><li>Provide remote technical support to multiple business clients in a B2B MSP environment</li><li>Troubleshoot and resolve advanced issues involving:</li><li>Windows 10/11</li><li>Microsoft 365 (Exchange, Azure AD basics)</li><li>Active Directory (users, groups, GPO awareness)</li><li>Networking fundamentals (DNS, DHCP, TCP/IP)</li><li>Own tickets through resolution, not just handoffs</li><li>Perform technical triage and determine issue severity and root cause</li><li>Use ConnectWise Automate and our ticketing system to manage work</li><li>Support endpoint security tools, email security, MDM, and related platforms</li><li>Create and maintain clear documentation in IT Glue</li><li>Collaborate with other technicians and escalate only when appropriate</li><li>Participate in a rotating after-hours on-call schedule</li><li>Occasionally travel onsite to client locations (valid driver&rsquo;s license required)</li></ul>What We&rsquo;re Looking ForYou are someone who:<ul><li>Regularly handles escalated or non-routine tickets</li><li>Is comfortable troubleshooting issues where the answer isn&rsquo;t obvious</li><li>Can manage multiple priorities in a fast-paced queue</li><li>Communicates clearly with non-technical end users</li><li>Takes ownership and follows issues through to resolution</li><li>Values documentation, process, and accountability</li><li>Understands MSP expectations around responsiveness and efficiency</li></ul>Required Qualifications<ul><li>3&ndash;5 years of IT support experience (Service Desk, Technical Support, MSP preferred)</li><li>Demonstrated Tier 2 troubleshooting experience</li><li>Strong working knowledge of:</li><li>Windows OS</li><li>Microsoft 365</li><li>Active Directory</li><li>Solid understanding of networking fundamentals</li><li>Experience working from a ticket queue and documenting work thoroughly</li><li>Strong customer service and communication skills</li></ul>Strongly Preferred (Not Required)<ul><li>Prior MSP experience</li><li>Experience with ConnectWise, RMM tools, or similar platforms</li><li>Exposure to virtualization (VMware or similar)</li><li>Security tooling or firewall exposure</li><li>Microsoft or CompTIA certifications</li></ul>About Snap Tech ITSince 2001, Snap Tech IT has provided managed IT services to businesses across Atlanta, Phoenix, and San Francisco. We are a process-driven MSP that values curiosity, accountability, and continuous improvement. Our technicians take pride in solving real problems and delivering consistent, high-quality service to our clients.Job Type: Full-timePay: $60,000.00 - $70,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>What ticketing system(s) have you used, and approximately how many tickets did you handle on an average day?</li><li>This is a full‑time, in‑office role in Cumming, GA (Monday&ndash;Friday). Please confirm your availability.</li><li>Briefly describe your IT support experience, including the type of environment(s) you supported (MSP, internal IT, service desk) and the level of issues you primarily handled (Tier 1, Tier 2, escalations, etc.).</li><li>Describe the most complex Microsoft 365 issue you personally resolved end to end without escalation. Include what was broken, how you diagnosed the root cause, and what ultimately fixed it.</li><li>Describe a ticket that was escalated to you because Tier 1 could not resolve it. What symptoms were reported, what troubleshooting had already been attempted, how you identified the root cause, and what ultimately resolved the issue?</li></ul>Experience:<ul><li>IT Support/ Help Desk: 3 years (Required)</li></ul>Work Location: In person

Senior Service Desk Technician (Tier 2 – MSP)

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