help desk support specialist

Liberty Tax

<div><div><b>Position Title: </b>Help Desk Support Specialist</div><div><b>
Department: </b>Network Infrastructure</div><div><b>
Status: </b>Full-Time</div><div><b>
Reports to: </b>Help Desk Manager</div><div></div><div><b><br>
Position Purpose</b></div><p>
Serve as a Help Desk Support Specialist assigned to the Help Desk Team. Assist users experiencing any procedural or operating difficulty with the use of IT applications, products, or services. Manage the recording, prioritization, and tracking of user incidents, requests, and resolve common incidents directly. Complex and/or high priority incidents are elevated to specialized support groups for resolution, but the specialist is responsible for ensuring that an effective solution is provided to the user. The specialist is the point of contact for IT user support needs. Staff assigned to this position will troubleshoot customer technical incidents on-site and in a remote support environment. Manage and maintain end user equipment including workstations, laptops, printers, and other devices.</p><div></div><div><b><br>
Position Responsibilities/Duties/Functions/Tasks</b></div><br>
<div></div><ul><li>
Provide a rapid response to reports of service interruptions, outages, service requests, and incidents received via multiple communications channels.</li><li>
Record required user and incident information in the Technical Assistance Solution Center (TASC); track the status of open service tickets using TASC.</li><li>
Establish the priority of recorded incidents and resolve common client service requests using available resources; determine the most effective manner to resolve the customers reported incident.</li><li>
Elevate complex and/or high priority incidents to the appropriate support groups for resolution.</li><li>
Verify that suggested solutions effectively resolve the users&rsquo; reported incidents; update the TASC ticket with the most current information; close tickets in TASC.</li><li>
Update technical information databases (knowledge base) as appropriate.</li></ul><ul><li>
Maintain end user equipment by performing installs or upgrades of software or hardware.</li><li>
Fulfil IT service requests related to the end user operations including accounts, groups, applications, and hardware.</li><li>
Perform other job duties requiring skills, knowledge and physical requirements as demanded by those duties described or less. Individual assignments will be determined by the supervisor based on current workloads and department needs.</li></ul><div></div><div><b><br>
Minimum Qualifications</b></div><div><ul><li>
Requires any combination of education and experience (above the high school level) equivalent to a minimum of two (2) years in fields utilizing the required knowledge, skills, and abilities; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.</li></ul></div><div></div><div><b><br>
Preferred Qualifications</b></div><div><ul><li>
Prefer recent work experience within a Technical Call Center/Support Center/Help Desk in a job role equivalent to Support Center Analyst, Help Desk Analyst, Service Desk Technician, Help Desk Technician or Customer Service Representative</li></ul></div><div></div><div><b><br>
Knowledge-Skills &amp; Abilities required to perform satisfactorily</b></div><ul><li>
Knowledge of industry best practices and standards for an IT Support Center Specialist or Customer Service Representative.</li><li>
Knowledge of IT Support software and monitoring tools</li><li>
Knowledge of industry standards and best practices for IT Service Management.</li><li>
Knowledge of IT Support operational policies, standards, and procedures.</li><li>
Skill in communicating with technical staff, customers, and management.</li><li>
Skill in performing technical research and troubleshooting in the areas of hardware and software.</li><li>
Skill in basic technical documentation.</li><li>
Skill in the operation and/or use of information technology systems.</li><li>
Ability to provide rapid response to reports of service interruptions, outages and service requests received via multiple communications channels (telephone, e-mail, chat, instant messaging, and web)</li><li>
Ability to troubleshoot and monitor customer technical incidents in a remote support environment.</li><li>
Ability to help customers resolve technical incidents in a timely manner.</li><li>
Ability to document incidents, requests, and resolutions within TASC.</li><li>
Ability to determine the most effective manner to resolve the client&rsquo;s reported incident.</li><li>
Ability to track the status of all open service tickets using TASC.</li><li>
Ability to maintain effective working relationships with management, department, user, and contracted personnel.</li><li>
Ability to receive, execute and effectively communicate complex oral and written instructions.</li></ul><div></div><div><b><br>
Physical Demands and Work Environment</b></div><div><ul><li>
Requires light to medium work that involves walking, standing, stooping, and lifting some of the time and exerting up to 50 pounds of force, and routine keyboard operations.</li></ul></div><div></div><div><b><br>
Special Requirements</b></div><ul><li>
All employees may be expected to work hours more than their normally scheduled hours in response to short-term department needs and/or company-wide emergencies.</li><li>
Must be available to work evenings, weekends, holidays, and overtime when required to meet operational needs.</li></ul><div></div><div><b><br>
Employee Acknowledgement</b></div><div>
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions. While this list is intended to be an accurate reflection of the current job, Liberty Tax Service reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, or technological developments).</div><div></div><div><br>
Liberty Tax Service is an equal opportunity employer.</div></div>

Help Desk Support Specialist

H2 Performance Consulting

<div>
 <strong>
  H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor's - E-Verify.
  <br/>
  <br/>
 </strong>
 H2 Performance Consulting (H2) is seeking a Helpdesk Specialist to join our new project supporting the White Sands Missile Range in White Sands, NM. This work will be performed 100% on-client.
 <br/>
 <br/>
 <strong>
  The Help Desk Support Specialist responsibilities will include:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Providing user management support for processing account create and change request forms, submitting and tracking account requests, troubleshooting individual account issues, account creation, account termination
  </li>
  <li>
   Recording, analyzing, and preparing required reports regarding problem resolution occurrences and trends
  </li>
  <li>
   Developing standard operating procedures and user self-help training aids (e.g. tips and tricks, frequently asked questions) for recurring problems
  </li>
  <li>
   Ensures the timely process through which problems are controlled
  </li>
  <li>
   Problem recognition, research, isolation, resolution, and follow-up steps
  </li>
  <li>
   Supports end users on a variety of issues
  </li>
  <li>
   Identifies, researches, and resolves technical problems
  </li>
  <li>
   Responds to telephone calls, email, and personnel requests for technical support
  </li>
  <li>
   Documents, tracks, and monitors the problem to ensure a timely resolution
  </li>
  <li>
   Follows an ITIL process to resolve incidents from beginning to end and has a very mature customer service outlook
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Required Qualifications:
  <br/>
  <br/>
 </strong>
 <strong>
  Direct Relative Experience Required
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Junior Level: 1-2 Years
  </li>
  <li>
   Intermediate: 3-5 Years
  </li>
  <li>
   Senior Level: 5+ Years
   <br/>
   <br/>
  </li>
 </ul>
 High School Diploma, or related discipline
 <br/>
 <br/>
 Certifications (Must possess one of the following):
 <br/>
 <br/>
 <ul>
  <li>
   CompTIA A+ CE
  </li>
  <li>
   CompTIA Network + CE
  </li>
  <li>
   Systems Security Certified Practitioner (SSCP)
  </li>
  <li>
   CCNA-Security
  </li>
  <li>
   Clearance: At minimum Secret level clearance required to start on contract
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualified candidates may submit their resume to the career section of our company website
 </strong>
 <strong>
  . All resumes will be reviewed within 5 business days and those candidates we wish to further in the application process will be contacted via email/phone to schedule initial phone screens.
  <br/>
  <br/>
 </strong>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 H2 Performance Consulting offers competitive benefits to include health insurance, vision/dental insurance, paid time off, holiday pay, and 401K.
</div>


IDEXX Laboratories

IT accelerates the success of IDEXX employees and customers by providing scalable and innovative solutions and leadership. We are a global organization that supports all technology needed to deliver products and solutions to customers enabling them to focus on delivering high quality patient care. We strive to provide exceptional customer service and experience in the most efficient means possible, requiring alignment and cross-functional communication.
<br><br>
In this role...
<br>You will provide Tier 2 and desk-side support for employees across the enterprise
<br>You will answer incoming calls to Help Desk, providing telephone support to those that work at IDEXX, for computer systems or applications issues.
<br>You will troubleshoot problems and provides immediate resolution, or performs additional research as needed to resolve issues. Perform root cause analysis and develops checklists for typical problems. Recommend procedures and controls for problem prevention. Set clear and reasonable expectations as to resolution and time frame. Escalate problems to others as needed.
<br>Document issues and resolution on ServiceNow ticketing system.
<br>Perform receiving function for incoming IT related hardware and software. Images and sets up new and reconfigured IDEXX computers.
<br>Shares problem resolutions and unique cases with others on team to add to information knowledge base. Contributes to updated policies and procedures as needed.
<br>Discusses products, support and troubleshooting with hardware and software vendors as needed.
<br><br>
What you will need to succeed...
<br>2 to 4 years of experience providing IT Tier 1 and Tier 2 support
<br>Strong ability to diagnose and troubleshoot software and hardware problems.
<br>Broad range of network and desktop knowledge including Windows 10, Microsoft Office 365, and popular browser configurations.
<br>Demonstrated experience with advanced hardware configurations.
<br>A+, Network+, and Security+ certifications are a plus
<br>High School degree or equivalent combination of education and experience required.
<br>Basic understanding of Active Directory.
<br>Experience working in a team setting, sharing information and assisting others with calls. Excellent customer service and interpersonal skills; good telephone etiquette.
<br>Preferable experience working in a similar environment as a Warehouse, Distribution Center or large manufacturing environment.
<br>Ability to establish and maintain a high level of customer trust and confidence.
<br><br>
Why IDEXX?
<br>We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
<br><br>
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
<br><br>
Let’s pursue what matters together.
<br><br>
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
<br>IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

SIDEMAN & BANCROFT LLP

<p><b>About the Firm</b></p><p>Sideman &amp; Bancroft LLP is a San Francisco based boutique law firm with a national reputation for excellence in intellectual property, estate planning, tax, white collar defense, and complex business litigation. We pride ourselves on combining deep subject-matter expertise with personalized, client-focused service. With roughly 100 attorneys and staff, we offer the sophistication of a large firm with the close-knit culture of a smaller practice, where every team member plays an essential role in delivering exceptional results.</p><p><b>The Role</b></p><p>We are seeking a Help Desk / Desktop Support Specialist to provide day-to-day technology support in our San Francisco office. This role is designed for someone with 3&ndash;5 years of IT support experience who can handle Level 1 and Level 2 issues in a fast-paced, professional services environment.</p><p><b>Key Responsibilities</b></p><p>&middot; Serve as a first and second level point of contact for technical issues (hardware, software, mobile, network).</p><p>&middot; Troubleshoot, document, and resolve incidents in a timely and professional manner.</p><p>&middot; Configure and maintain workstations, laptops, and mobile devices.</p><p>&middot; Provide support for core firm applications (Microsoft Office, document management, time entry, conferencing tools).</p><p>&middot; Assist with network and security support, including:</p><p>&middot; Monitoring workstation connectivity (LAN/Wi-Fi/VPN) and escalating larger issues.</p><p>&middot; Supporting endpoint and data security measures and ensuring adherence to firm policies.</p><p>&middot; Helping implement system updates and patches under IT direction.</p><p>&middot; Participate in system rollouts, upgrades, and security initiatives.</p><p>&middot; Collaborate with IT team members to monitor, maintain, and improve firmwide technology performance.</p><p>&middot; Uphold data security and confidentiality standards.</p><p><b>Required Qualifications</b></p><p>&middot; Possess a Bachelor's Degree in IT or related field with certifications/training to supplement</p><p>&middot; 3&ndash;5 years of desktop/help desk support experience, preferably in a law firm or professional services environment.</p><p>&middot; Proficiency with Microsoft Office Suite (Word, Outlook, Excel, PowerPoint) and Windows operating systems.</p><p>&middot; Familiarity with document management systems (e.g., iManage, NetDocuments).</p><p>&middot; Solid understanding of networks, PCs, printers, and common peripherals.</p><p>&middot; Strong troubleshooting, communication, and client service skills.</p><p>&middot; Ability to manage competing priorities in a deadline-driven environment.</p><p><b>Preferred Skills (Our &ldquo;Unicorn&rdquo; Wish List)</b></p><p><b>Our ideal candidate will not only be strong in technical troubleshooting but will also bring (or want to develop) skills in technical training and advanced Microsoft Word/document support. Not having these skills is not disqualifying, but having them, or the desire to learn, positions a candidate strongly.</b></p><p>&middot; Experience providing technical training (one-on-one, small group, or classroom).</p><p>&middot; Advanced knowledge of Microsoft Word formatting and styles (automatic numbering, TOCs, templates, cross-references).</p><p>&middot; Ability to troubleshoot complex document issues and support users on best practices.</p><p>&middot; Experience creating user guides, quick reference materials, or training documentation.</p><p>&middot; Familiarity with Microsoft Active Directory and Exchange Administration.</p><p>&middot; Exposure to Mobile Device Management tools (e.g., Intune, MobileIron).</p><p>&middot; Knowledge of virtualization concepts (VMware) and common networking (LAN, VLAN, Wi-Fi) troubleshooting.</p><p><b>Soft Skills &amp; Attributes</b></p><p>&middot; Ability to take on projects or tasks with clear instruction, then own the work and outcome.</p><p>&middot; Confidence to ask questions and seek clarification when needed.</p><p>&middot; Willingness to provide backup support to other IT team members in whatever ways are most helpful.</p><p>&middot; Strong teamwork orientation combined with a professional demeanor.</p><p>&middot; Appetite to learn and a drive to progressively expand technical knowledge.</p><p>&middot; Patience, adaptability, and a service mindset when working with attorneys and staff at all levels.</p><p>Pay: $105,000.00 - $115,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Help Desk / Desktop Support Specialist

Ulster BOCES

<div><p>The Mid-Hudson Regional Information Center is seeking a customer-focused Help Desk Specialist to serve as the first point of contact for technical support across 46 districts, 4 BOCES, and internal staff. This is a fast-paced role requiring strong attention to detail and the ability to multitask. Responsibilities include providing in-person and remote technical support; creating, tracking, and maintaining help desk tickets; and routing issues to second- and third-tier support as needed. The ideal candidate will have strong written and verbal communication skills, be organized and detail-oriented, and demonstrate a friendly, team-oriented approach to customer service. Technical troubleshooting experience is preferred.</p>
<p>All Civil Service laws, rules and regulations apply. Fingerprinting required.
<br>
<br>
Civil Service Classification: Competitive. Merit and fitness examination applies.</p>
<p>Salary commensurate with experience and training. Salary range: $50,614 to $54,108</p>
<p><b>GENERAL RESPONSIBILITIES</b><b>: </b>This position involves the responsibility for providing first line technical assistance to component school districts using technology services supported by the Mid-Hudson Regional Information Center (MHRIC). An incumbent is responsible for providing technical assistance by telephone and/or e-mail communication by evaluating, diagnosing and trouble-shooting customer computer problems related to software packages and basic hardware issues and offering resolutions to the problems. This position normally resides in the Operations and Programming Department within the Mid-Hudson Regional Information Center (MHRIC). The work is normally performed under the general supervision of the Operations and Programming Manager with leeway allowed for exercising independent judgment in carrying out the details of the work. Supervision is not a function of this class. Does related work as required.<br>
<br>
<b>WORK SCHEDULE</b><b>:</b><br>
Full-Time, 12 Month<br>
Monday - Friday<br>
<br>
<b>SPECIFIC DUTIES</b><b>:
</b><br>
The typical work activities listed below, while providing representative examples of the variety of work assignments in the title, do not describe any individual position. Incumbents in this title may perform some or all of the following, as well as other related activities not described.</p>
<ul><li>Provides customers with first-level diagnosis and trouble-shooting of computer problems relating to software packages, basic hardware issues, and specific applications;</li>
<li>Provides a general technical analysis to identify and isolate customer problems and refers questions, when necessary, to the appropriate MHRIC technical specialist and/or vendor personnel;</li>
<li>Refers more complex questions and problems involving computer hardware, connectivity, software and peripheral equipment associated with the computer system to the appropriate technical specialist;</li>
<li>Performs a variety of diagnostics on communication equipment, telephone facilities and/or other hardware;</li>
<li>Reports incidents and arranges for repair of desktop and other computer hardware when necessary;</li>
<li>Creates and maintains a computerized help desk database system to log calls, track actions and resolutions;</li>
<li>Follows-up with customers to ensure that problems are resolved and updates them regarding problems, including resolutions to these problems;</li>
<li>Prepares activity and progress reports to detail status of existing technical issues and the course of action taken or planned;</li>
<li>Sits in on all applications training sessions in MHRIC to upgrade diagnosing and trouble shooting skills;</li>
<li>Works with MHRIC personnel to improve current services.</li>
</ul><p><b>FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS:</b> Good knowledge of information technology help desk procedures, processes and practices; good knowledge of the principles and practices of providing effective and timely customer support; good knowledge of Windows-based software and applications; working knowledge of data communication networks; ability to guide customers in the use of computers and various software packages; ability to establish effective working relationships with others; ability to problem-solve computer related problems; ability to comprehend oral and written technical information; ability to communicate clearly both orally and in writing; customer service orientation; initiative, tact, patience, good judgment; resourcefulness; reliability; accuracy; physical condition commensurate with the demands of the position.</p><b><br>
Job Qualifications</b><p><b><br>
MINIMUM QUALIFICATIONS</b><b>: </b>Either:<br>
<b>A</b>. Successful completion of fifteen (15) credit hours* in Management Information Systems, Computer Science, Information Resources Management, Information Technology, or a closely related field offered by a technical training institute, college or a corporate training program and one (1) year of work experience in information technology help-desk management and customer support; <b>OR</b><br>
<b>B.</b> Graduation from high school or possession of a high school equivalency diploma and two (2) years of experience in information technology help-desk management and customer support; <b>OR</b><br>
<b>C.</b> An equivalent combination of training and experience as indicated above.</p>
<ul><li>Coursework in the use of specific programs such as WORD, EXCEL, or ACCESS and data entry is not acceptable.</li></ul>
<p><b>Special Requirement:</b> Possession of a valid New York State driver&rsquo;s license appropriate to the vehicles operated or otherwise demonstrates their ability to meet the transportation needs of the job.</p>
<p><b>Special Requirement for appointment in School Districts including BOCES:</b> In accordance with the Safe Schools Against Violence in Education (SAVE) legislation and by the Regulations of the Commissioner of Education, candidates for employment in school districts must obtain clearance for appointment from the State Education Department based upon fingerprinting and a criminal history background check.</p>
 <p></p><p><b>AGENCY OVERVIEW</b><br>
<br>
<b><i>Our Mission:</i></b><br>
At Ulster BOCES, our mission is to provide high quality shared educational, administrative, and technical services that will enable component school districts to develop the capacity of their students and adults to achieve higher standards of performance. With an emphasis on economic efficiencies, Ulster BOCES is committed to offering educational programs that enable all students to prepare for employment and/or post-secondary education.<br>
<br>
The Ulster County Board of Cooperative Education Services is an educational agency serving eight component school districts. They are: Ellenville Central School District &bull; Highland Central School District &bull; Kingston City Schools Consolidated &bull; New Paltz Central School District &bull; Onteora Central School District &bull; Rondout Valley Central School District &bull; Saugerties Central School District &bull; Wallkill Central School District<br>
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<i>Equal Opportunity Employer</i><br>
<br>
<b><i>Ulster County Board of Cooperative Educational Services Non-Discrimination Statement</i></b><br>
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<i>The Board of Cooperative Educational Services, Sole Supervisory District of Ulster County (&ldquo;BOCES&rdquo;), does not discriminate on the basis of an individual&rsquo;s actual or perceived race, color, creed, religion, religious practice, national origin, ethnic group, sex (including sexual harassment and sexual violence), gender identity, sexual orientation (&ldquo;sexual orientation&rdquo; means heterosexuality, homosexuality, bisexuality, or asexuality), political affiliation, age, marital status, military status, veteran status, disability, weight, domestic violence victim status, arrest or conviction record, genetic predisposition or carrier status or any other legally protected status in regard to employment opportunities or educational/vocational programs or activities which it operates. All inquiries regarding BOCES Non-Discrimination policies and/or complaints regarding violation(s) of these policies should be directed to Amanda Stokes, Assistant Superintendent for Administration &amp; COO in one of the following manners:</i><br>
<i>
</i><br>
<i>By E-Mail: </i>complianceofficer@ulsterboces.org<br>
<i>By Mail: </i><i>175 Route 32 North, New Paltz, New York, 12561</i><br>
<i>By Telephone: (845) 255-1400</i><br>
<i>
</i><br>
<i>Inquiries concerning the application of Title IX and its implementing regulation and/or complaints regarding violation(s) of these provisions can be referred to the Department of Education, Office of Civil Rights, </i><i>32 Old Slip, 26th Floor, New York, NY 10005</i><i>-2500, Telephone: (646) 428-3900, FAX: (646) 428-3843; TDD: (800) 877-8339; E-Mail: </i><i>OCR.NewYork@ed.gov</i><i>.</i></p><b><br>
Application Deadline:</b>04/24/2026<br>
<b>Job Number:</b> JP5644</div>

Help Desk Specialist

Geospatial and Cloud Analytics

<div><div><div>GCA is looking for a <b>Help Desk Support Specialist </b>with excellent customer service to support an onsite, client-facing IT service center. The ideal candidate will have experience in applying best practices to an enterprise-level, service delivery IT environment with a proven track record of meeting or exceeding contractual service level agreements.<br>
</div><div><b>Position Description:</b></div>
<ul><li>Initiate and resolves service request/problem incidents</li>
<li>Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems</li>
<li>Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records</li>
<li>Route calls to product line specialists, application, or system support specialists</li>
<li>Maintains and updates records and tracking databases</li>
<li>Alerts management to recurring problems and patterns of problems</li>
<li>Works with system administrators and developers to ensure services/incidents are completed</li>
<li>Provides an outstanding customer service experience in a variety of circumstances across all organizational levels</li>
</ul><div><b>Basic Qualifications:</b></div>
<ul><li>HS Diploma</li>
<li>MINIMUM two (2) years of IT support experience</li>
<li>Active Directory experience (Preferred)</li>
<li><b>Requires</b> active DoD 8570 - IAT Level II (e.g., GSEC, Security+ CE, SSCP, or CCNA-Security)</li>
<li><b>Active</b> Secret clearance is required to start; TOP SECRET (Preferred)<ul><li>
MUST be eligible to obtain a TOP SECRET (TS) Sensitive Compartmented Information (SCI)</li></ul>
</li><li>Requires prior IT helpdesk (i.e., Tier 1 or 2) experience</li>
</ul><div>GCA is an 8a, Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees, including but not limited to:</div>
<ul><li>Competitive Compensation</li>
<li>Health and Wellness benefits through Anthem Blue Cross Blue Shield</li>
<li>401k Retirement Plan</li>
<li>Paid Time Off (PTO), starting at 120 hours/year</li>
<li>Ten (10) paid Federal holidays</li>
</ul><div><b>Job Type:</b> Full-time, Contract<br>
</div><div><b>Schedule:</b></div>
<ul><li>8-hour shift (not including meal breaks)</li>
<li>Monday through Friday</li>
</ul><div><b>Experience:</b></div>
<ul><li>Help desk: Minimum 1 year (Required)</li></ul>
<div><b>License/Certification(s):</b></div>
<ul><li>CompTIA Security+ (Required)</li></ul>
<div><b>Security clearance:</b></div>
<ul><li>Must be US citizen and suitability to obtain a government-sponsored clearance</li>
<li>Active Secret clearance (Preferred)</li>
</ul><div><b>Work Location:</b></div>
<ul><li>Stafford, VA: 100% onsite, In-person</li></ul></div></div>

Help Desk Tier I

Eastman Credit Union

<div><div><p><b>Eastman Credit Union is now hiring a Service Desk Specialist!
</b></p><p><b>Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do.
</b></p><p><b>Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.</b></p>
<p><b>
Summary:</b> Provide first level technical support for ECU staff. The Service Desk Specialist will gather data and provide initial response for reported issues and, if unable to resolve, follow escalation protocols to the proper I/T Operations support teams. Identify and manage risks within the department.</p>
Essential Duties and Responsibilities include the following. Other duties may be assigned.</div>
<div></div><div><b>Position Responsibilities:
</b><br>
<ul><li>Apply working knowledge of PC software and hardware, operating system, and network services to provide technical end user support via email, phone, and desk-side assistance.</li><li>Schedule, process, and validate daily automated clearing house and batch processing.</li><li>Interact with I/T Operations support staff to restore service and/or identify and correct reported issues.</li><li>Acquire, implement, and configure new and existing hardware/software.</li><li>Document incident information into ECU's designated ticketing system.</li><li>Monitor system availability and performance.</li><li>Assist with desktop infrastructure implementation and configuration related to workstation/office moves.</li><li>Assist end users with issues and new product deployments related to ECU's corporate mobile device technologies.</li><li>Serve as a member or leader of various ECU and/or special project teams.</li></ul></div>
<div></div><div><b>Required Skills:</b><br>
<ul><li>Self-motivated individual with the ability to prioritize, meet deadlines, and manage changing priorities.</li><li>Excellent organization skills and strong aptitude for attention to detail.</li><li>Hands-on experience troubleshooting and resolving IT equipment and software related issues. Experience with banking and financial applications desired.</li><li>Proven customer service/support experience.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to work individually and within a group.</li><li>Excellent verbal and written communication skills.</li></ul></div>
<div><br>
<b>Required Experience:
</b></div><ul><li>Associates degree in Computer Science, Information Technology, related IT discipline or equivalent work experience. Bachelor's degree preferred.</li><li>2+ years' experience in Information Technology or customer service related fields preferred.</li><li>Experience with Microsoft products and services. Microsoft and A+ certifications preferred.</li></ul>
Requirements: Service Desk Specialist</div>

Service Desk Specialist

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