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help desk tier i support

C3EL

<div><h2 class="jobSectionHeader">Overview:</h2>
<div>
<div><div>Job Title: Help Desk Tier I Support

Security Clearance: Secret

Location: Camp Arifjan, Kuwait

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.) 

</div>
</div></div><h2 class="jobSectionHeader">Description:</h2>
<div>
<div><div>C3EL is seeking a Help Desk Tier I Support to join our team in Camp Arifjan, Kuwait. In this role, you'll be the first line of defense for resolving technical issues by providing timely troubleshooting, guidance, and support for computers, networks, and related systems. You'll deliver clear, customer-focused assistance while keeping operations running smoothly and efficiently.

Responsibilities will include, but not be limited to:
<ul>
<li>Perform laptop imaging and deployment.</li>
<li>Conduct basic IP and network connectivity troubleshooting.</li>
<li>Create and manage user accounts within a Microsoft domain environment.</li>
<li>Add and remove computers from the domain.</li>
<li>Assign users to appropriate groups and apply necessary permissions.</li>
<li>Create and manage Exchange mailboxes.</li>
<li>Diagnose and resolve user email-related issues.</li>
<li>Troubleshoot and configure printers, including mapping shared printers.</li>
<li>Document all support actions and troubleshooting steps for reporting and tracking purposes.</li></ul> 

</div>
</div></div><h2 class="jobSectionHeader">Minimum Qualifications:</h2>
<div><div><div><ul><li>An Active, in-scope US Government issued Secret clearance.</li>
<li>Due to the nature of the work and contract requirements, US Citizenship is required.</li>
<li>Must have a minimum of seven (7) years of experience with IT systems.</li>
<li>Must have a minimum of four (4) years in IT customer support.</li>
<li>Must have a minimum of two (2) years experience in a military environment.</li>
<li>Must have one (1) of the following required certifications: A+CE or CCNA-Security or CND or Network+CE or SSCP.</li>
<li>Able to travel to support mission up to 10%.</li></ul> 

</div>
</div></div><h2 class="jobSectionHeader">Education:</h2>
<ul><li>Associate's degree in Networking, OR eleven (11) total years of recent specialized experience.</li></ul></div>

Help Desk Tier I Support

Alghanim INDUSTRIES

Date: 12 Oct 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Job Summary
 
We are looking for a motivated and tech-savvy fresh graduate to join our IT team as an ITSM Analyst . This role is ideal for individuals who are passionate about IT service management and eager to learn and grow in a dynamic environment. You will assist in implementing, maintaining, and troubleshooting ITSM portals and applications, while supporting process automation and service improvement initiatives.
 
Key Responsibilities
 
Assist in the design and implementation of IT Service Management (ITSM) solutions.
 
Support the setup and maintenance of IT processes within the IT portal.
 
Help build and automate workflows to improve service delivery.
 
Log and manage service requests and issues using Ivanti ITSM.
 
Maintain accurate records of requests and workflows in the asset database.
 
Support employee profile management and LDAP integration.
 
Assist in creating reports and dashboards to monitor IT performance.
 
Learn to configure search functions and dashboards within Ivanti.
 
Help maintain and update the service catalog and service request forms.
 
Support approval workflows and email notifications.
 
Assist in managing service categories and roles.
 
Learn to manage voice agents and IVR announcements.
 
Help configure alerts for proactive system maintenance.
 
Support mobile portal widget management and survey reporting.
 
Assist in server/mailbox configuration and software installation via Ivanti Automation.
 
Participate in integration tasks between ISM and EPM.
 
Provide data for weekly service desk reports and publish support documentation.
 
Contribute to staff training and knowledge sharing as needed.
 
Candidate Requirements
 
Education: Bachelor’s degree in Information Technology or a related field.
 
Certifications: ITILv3 certification is a plus but not required.
 
0–1 year of experience in IT or a related field (internships or academic projects are welcome).
 
Skills & Attributes
 
Strong interest in IT service management and automation.
 
Basic understanding of ITSM tools and concepts.
 
Good communication and presentation skills.
 
Ability to prioritize tasks and manage time effectively.
 
Willingness to learn and adapt in a fast-paced environment.
 
Familiarity with IT catalogs and workflow design is a plus.
 
Team player with a proactive attitude.

Alghanim Academy - IT (Full-time opportunity)

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25157911
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 JW Marriott Hotel Kuwait City, Al Shuhada Street P.O. Box 26302, Kuwait City, Kuwait, Kuwait, 13124VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Maintaining Guest Services and Front Desk Goals
 
 
 
 <ul>
 <li>
 Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
 </li>
 <li>
 Develops specific goals and plans to prioritize, organize, and accomplish your work.
 </li>
 <li>
 Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
 </li>
 <li>
 Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
 </li>
 <li>
 Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
 </li>
 <li>
 Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
 
 
 </li>
 </ul>
 
 Supporting Management of Front Desk Team
 
 
 
 <ul>
 <li>
 Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
 </li>
 <li>
 Encourages and building mutual trust, respect, and cooperation among team members.
 </li>
 <li>
 Serving as a role model to demonstrate appropriate behaviors.
 </li>
 <li>
 Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
 </li>
 <li>
 Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
 
 
 </li>
 </ul>
 
 Ensuring Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Provides services that are above and beyond for customer satisfaction and retention.
 </li>
 <li>
 Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
 </li>
 <li>
 Responds to and handles guest problems and complaints.
 </li>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Observes service behaviors of employees and provides feedback to individuals.
 </li>
 <li>
 Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
 </li>
 <li>
 Ensures employees understand customer service expectations and parameters.
 </li>
 <li>
 Interacts with guests to obtain feedback on product quality and service levels.
 </li>
 <li>
 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
 
 
 </li>
 </ul>
 
 Managing Projects and Policies
 
 
 
 <ul>
 <li>
 Implements the customer recognition/service program, communicating and ensuring the process.
 </li>
 <li>
 Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
 </li>
 <li>
 Supervises same day selling procedures to maximize room revenue and control property occupancy.
 </li>
 <li>
 Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
 
 
 </li>
 </ul>
 
 Supporting Human Resource Activities
 
 
 
 <ul>
 <li>
 Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
 </li>
 <li>
 Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
 </li>
 <li>
 Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
 </li>
 <li>
 Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
 </li>
 <li>
 Participates in employee progressive discipline procedures.
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
 </li>
 <li>
 Analyzes information and evaluating results to choose the best solution and solve problems.
 </li>
 <li>
 Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
 </li>
 <li>
 Performs all duties at the Front Desk as necessary.
 </li>
 <li>
 Runs Front Desk shifts whenever necessary.
 </li>
 <li>
 Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Front Desk Manager, PRE OPENING

Date: 19 Oct 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Job Summary
 The role would lead a team of developers for the operations and support of existing digital initiatives and future digital initiatives.
 
The Technical Lead would own and manage the design of the IT landscape of the POS and would be responsible for establishing the scope of the development, setting down architectural principles and vision and for ensuring the rigor and integrity of the enterprise architecture, together with associated deliverables.
 
Should have experience in leading development projects with good understanding of retail business framework, technical architecture, deployment processes and integration of the ERP.
 
The primary responsibility is to perform continuous assessment on the systems and improvise, fulfill the gaps where applicable.
 
Introduce & maintain the operational process to address the pain points of Business to improvise and ensure the applications are secure throughout and the on-going issues are addressed.
 
This role will be based in Kuwait, managing the local team & development partners.
 
Job Responsibilities
 <ul>
<li>Development of web solution architecture and system framework and lead the team of developers in delivering the solution.</li>
<li>Provide consulting and development support in enhancing the current system with new features/functionalities.</li>
<li>Responsibility involves performing core development tasks tailored to meet the specific requirements of business projects.</li>
<li>Establishing and maintaining effective engagement with senior Business managers of Retail and IT units in Alghanim.</li>
<li>Provides leadership in the development of technical skills in others through active knowledge sharing.</li>
<li>Introduction of structured techniques and ensure that the team adheres to the design and development methodologies.</li>
<li>Developing technology roadmaps relevant for the business and help in timely execution.</li>
<li>Long and medium term systems architecture strategic planning and implementation</li>
<li>Setting standards and policies to govern the architecture and design of solutions delivered by vendors.</li>
<li>Ensure that standard systems features are explored fully, and realistic options are offered prior to any development and modification work.</li>
<li>Providing oversight in aspects of applications requirements, deployment, development and Maintenance.</li>
<li>Source, negotiate & manage 3rd Party suppliers & partners and forge partnerships with them for new technologies from long term perspective.</li>
<li>Lead aspects of applications selection and implementation from IT perspective</li>
<li>Evaluating and introducing new technologies.</li>
<li>Continuous improvement of systems scalability, reliability, and performance.</li>
</ul>
Candidate Requirements
 <ul>
<li>A bachelor’s degree in engineering/science/IT coupled with solid technology background in web/software development.</li>
<li>At least 7 years of experience in development of architecture specifications, object and data modelling, database design, programming and implementation support using Microsoft latest .Net technology.</li>
<li>Should be highly proficient and skilled in N-tier Web application & Web API development, 3rd party integrations and have a good knowledge of UML.</li>
<li>Design and maintain database structures, including SQL Server.</li>
<li>Develop and maintain n-tier MVC web applications and Web APIs.</li>
<li>Integrate third-party systems and services.</li>
<li>Preferred to have functional knowledge or experience working on Point of Sale and ERP Application</li>
<li>Preferred to have knowledge of .NET Applications integration with SAP Functional modules.</li>
<li>Expertise in HTML, CSS, XML, Bootstrap CSS, and UI design and Reporting</li>
<li>Develop and maintain n-tier MVC web applications and Web APIs and Windows Desktop Applications</li>
<li>Strong experience in GIT version control usage.</li>
<li>Should be able to manage end to end software development cycle i.e., Requirement gathering, design, development, testing, deployment etc.</li>
<li>Should have experience in managing the development team.</li>
<li>Experience in Vendor management.</li>
<li>Experience in doing analysis of 3rd party tools and applications for utilization.</li>
</ul>

IT Lead - Point of Sales

V2X Inc

<div>
 
 Overview
 
 
 
 
 Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.
 
 
 
 The Systems Administrator I monitors the Tier 1 and/or 2 server operations/performance using appropriate software applications and tools. The Administrators shall be the Helpdesk POC for all theater NIPR and SIPR enterprise systems issues, create and/or manage trouble tickets, and monitor status and report outages to NOC Operations. Program: OMDAC-SWACA
 
 
 You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.
 
 
 
 This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!
 
 
 
 You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Operates and maintains all aspects of server administration to include, but is not limited to, Active Directory Organization Units (OU), objects (Users, Computers, MAB), security groups, Windows File Server, Network Policy Server (NPS), Domain Host Configuration Protocol (DHCP), Print Server, Internet Information Services (IIS), Application Servers such as GemOne.
 </li>
 <li>
 Create, modify, and deactivate user accounts as necessary.
 </li>
 <li>
 Knowledge of configuring and troubleshooting Microsoft servers on NIPR, SIPR, and SIPR-REL.
 </li>
 <li>
 Management of Microsoft System Center Operations Manager (SCOM), Microsoft System Center Configuration Manager (SCCM).
 </li>
 <li>
 Utilize vSphere clients to conduct snapshots and monitor system availability.
 </li>
 <li>
 Perform regular maintenance, installing IAVA approved patches to enforce server security and maintain system availability.
 </li>
 <li>
 Maintains system hardening by following DISA Security Technical Implementation Guides (STIGs).
 </li>
 <li>
 Utilize AESMP ticketing system to document troubleshooting steps prior to completing and or escalating to the next level of support.
 </li>
 <li>
 Performs other duties and assignments as required
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Qualifications
 </li>
 <li>
 Security Clearance:
 </li>
 <ul>
 <li>
 Requires an active Secret Clearance
 </li>
 </ul>
 <li>
 Education / Certifications: One-year related experience may be substituted for one year of education, if degree is required.
 </li>
 <ul>
 <li>
 Associates Degree in Information Technology (IT) or a related field.
 </li>
 <li>
 This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.
 </li>
 <li>
 The authorized certifications for this job title are listed as follows:
 </li>
 </ul>
 <li>
 BASELINE:
 </li>
 <ul>
 <li>
 Cisco: CCNA: Certified Network Associate - Security
 </li>
 <li>
 Cisco: CCNP: Certified Network Professional - Security
 </li>
 <li>
 CompTIA: CASP+ ce: Advanced Security Practitioner
 </li>
 <li>
 CompTIA: CySA+ ce: Cybersecurity Analyst (Cannot be used as a dual qualifier)
 </li>
 <li>
 CompTIA: Security+ ce
 </li>
 <li>
 GIAC: GCED: Certified Enterprise Defender
 </li>
 <li>
 GIAC: GCIH: Certified Incident Handler: Certified Incident Handler
 </li>
 <li>
 GIAC: GICSP: Industrial Cyber Security Professional
 </li>
 <li>
 GIAC: GSEC: Security Essentials
 </li>
 <li>
 ISACA: CISA: Certified Information Systems Auditor
 </li>
 <li>
 ISC2: CISSP (or Associate): Certified Information Systems Security Professional
 </li>
 <li>
 ISC2: SSCP: Systems Security Certified Practitioner
 </li>
 </ul>
 <li>
 COMPUTING ENVIRONMENT (CE):
 </li>
 <ul>
 <li>
 CompTIA: CySA+ ce: Cybersecurity Analyst (Cannot be used as a dual qualifier)
 </li>
 <li>
 CompTIA: Server+
 </li>
 <li>
 Microsoft: 365 Certified: Modern Desktop Administrator Associate
 </li>
 <li>
 Microsoft: MCSA: Windows 10
 </li>
 <li>
 Microsoft: MCSA: Windows Server 2012
 </li>
 <li>
 Microsoft: MCSA: Windows Server 2016
 </li>
 <li>
 Microsoft: MCSE: Cloud Platform and Infrastructure
 </li>
 <li>
 Microsoft: MCSE: Enterprise Devices and Apps
 </li>
 <li>
 Microsoft: MCSE: Private Cloud 2012
 </li>
 <li>
 Microsoft: MCSE: Server Infrastructure 2012
 </li>
 <li>
 Microsoft: MCT: Certified IT Professional
 </li>
 <li>
 Microsoft: MCT: Certified Systems Administrator
 </li>
 <li>
 Microsoft: 365 Certified: Endpoint Administrator Associate
 </li>
 <li>
 Microsoft: 365 Certified: Enterprise Administrator Expert
 </li>
 <li>
 Microsoft: 365 Certified: Messaging Administrator Associate
 </li>
 <li>
 Microsoft: 365 Certified: Security Administrator Associate
 </li>
 <li>
 Microsoft: Certified: Azure Administrator Associate
 </li>
 <li>
 Microsoft: Certified: Azure Database Administrator Associate
 </li>
 <li>
 Microsoft: Certified: Azure Security Engineer Associate
 </li>
 <li>
 Microsoft: Certified: Azure Solutions Architect Expert
 </li>
 <li>
 Microsoft: Certified: Identity and Access Administrator Associate
 </li>
 <li>
 Microsoft: Certified: Information Protection Administrator Associate
 </li>
 <li>
 Microsoft: Certified: Security Operations Analyst Associate
 </li>
 <li>
 Microsoft: MCSA: SQL 2016 Database Admin
 </li>
 <li>
 Microsoft: MCSA: SQL 2016 Database BI Development
 </li>
 <li>
 Microsoft: MCSA: SQL 2016 Database Dev
 </li>
 <li>
 Microsoft: MCSE: Core Infrastructure
 </li>
 <li>
 Microsoft: MCSE: Database Management and Analytics
 </li>
 <li>
 Microsoft: MCSE: Productivity Solutions Expert
 </li>
 </ul>
 <li>
 Experience:
 </li>
 <ul>
 <li>
 The Systems Administrator I is required to be an expert in all functions of both IAT Level I and IAT Level II positions relating to a Windows Server operating system environment.
 </li>
 <li>
 The Systems Administrator I must be able to apply extensive knowledge of a variety of the IA field&rsquo;s concepts, practices, and procedures to ensure the secure integration and operation of all enclaves (NIPR, SIPR, etc.) systems.
 </li>
 <li>
 Must be able to rely on extensive experience and judgment to plan and accomplish goals for the enclave environment.
 </li>
 <li>
 Must have at least five (5) years of practical experience working with Windows Server 2012 or higher operating systems (OS) and Active Directory tools.
 </li>
 <li>
 Candidate must possess a basic understanding of security principles and their application to an enterprise AD environment.
 </li>
 <li>
 Experience with a customer service-oriented company.
 </li>
 </ul>
 </ul>
 
 At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.
 
</div>

Systems Administrator I

Burhan Technology Computer Co. W.L.L.

Job Title: Senior Helpdesk AnalystDepartment: Technical Services Location: Kuwait, Full-time onsiteRole OverviewAs a Senior Helpdesk Analyst, you will play a key role in ensuring the smooth handling of customer support requests and incident reports. You will be responsible for analyzing and assessing incoming tickets, assigning them to the right technical engineers, and maintaining continuous communication between customers and the technical team. You will also ensure that all requests are properly logged and tracked in Zoho Desk, in line with defined SLAs and the Company&rsquo;s service quality standards.Key Responsibilities<ul><li>Analyze, categorize, and prioritize all incoming incidents and service requests from customers.</li><li>Create and manage tickets in Zoho Desk, ensuring all details are accurately recorded.</li><li>Assign requests to the appropriate technical engineers or service teams based on expertise and workload.</li><li>Liaise between customers and technical engineers to ensure effective communication and timely updates.</li><li>Track ticket progress and ensure all cases are handled within SLA timelines.</li><li>Escalate unresolved or high-priority issues to the Technical Manager as necessary.</li><li>Generate regular reports on helpdesk performance, open tickets, and response metrics.</li><li>Identify common or recurring issues and suggest improvements to processes or documentation.</li><li>Maintain and update internal knowledge base and procedural documents.</li><li>Support the coordination of internal projects or PoCs as required by the Technical Manager.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related discipline.</li><li>3&ndash;5 years of experience in IT Helpdesk or Service Operations.</li><li>Strong understanding of IT service management (ITSM) frameworks and best practices.</li><li>Hands-on experience with Zoho Desk or similar ITSM/ticketing tools (e.g., ServiceDesk Plus, Jira, Freshservice).</li><li>Excellent communication, coordination, and multitasking skills.</li><li>Strong analytical and problem-solving capabilities.</li><li>Proficiency in written and spoken English; Arabic knowledge is a plus.</li><li>ITIL Foundation certification is an advantage.</li></ul>Personal Attributes<ul><li>Customer-focused with a proactive attitude and strong sense of ownership.</li><li>Highly organized, detail-oriented, and capable of managing multiple priorities.</li><li>Effective communicator with strong interpersonal skills.</li><li>Collaborative and able to work seamlessly within a dynamic technical team environment.</li></ul>Job Type: Full-time

Sr. Helpdesk Analyst

Explore 384+ Help desk tier i support in Kuwai Jobs In Kuwait Jobs In Kuwai Jobs In Kuwait this November. Find roles across top companies and apply now to boost your career.

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Help Desk Tier I Support

Alghanim Academy - IT (Full-time opportunity)

Front Desk Manager, PRE OPENING

Front Desk Manager, PRE OPENING

IT Lead - Point of Sales

Systems Administrator I

Sr. Helpdesk Analyst