helpdesk analyst

Oakwood Systems Group

<div><div><b>What you&rsquo;ll do:</b></div><ul><li>
Provide Level 1 technical support.</li><li>
Provide friendly, courteous, and quality systems support to all users.</li><li>
Assist with advanced troubleshooting for special projects assigned by Helpdesk Supervisor.</li><li>
Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems (i.e., software, hardware, phones, mobile devices, and client specific applications).</li><li>
Assist users with various firm application support systems; Microsoft products including Office 365, iManage, Aderant and Power PDF and others.
</li><li>Assist with inventory control and tracking of IT assets throughout the firm.
</li><li>Perform employee office moves relating to IT.</li><li>
Image new computers and configure them for deployment to members.</li><li>
Manage Audio/Visual setups including conference calls and WebEx/Teams/Zoom events.</li><li>
Manage IT resources calendar for availability of A/V equipment and Mobile Hot Spots.</li><li>
Participate in an on-call after hours schedule for emergency assistance when needed.</li></ul><div><b>
You should have</b>:</div><ul><li>
Strong customer service and communication skills</li><li>
Advanced knowledge in Microsoft Office 365 (i.e., Word, Excel, PowerPoint, Access).</li><li>
Knowledge of Android and iPhone device setup and troubleshooting.</li><li>
Intermediate knowledge of Windows 10 and Operating Systems.</li><li>
Knowledge of VPN and VMWare Horizon connectivity principles.</li><li>
Working knowledge of Active Directory and user account changes.</li><li>
Working Knowledge of Microsoft Teams including Teams voice and video conferencing.</li><li>
Technical aptitude with strong PC literacy skills.</li><li>
Strong problem-solving skills and decision-making ability.</li><li>
Ability to learn and apply technical information in a fast-paced, demanding work environment.</li><li>
Flexibility to accommodate helpdesk&rsquo;s hours of operation, including participating in after-hour on-call schedule.</li><li>
Strong enthusiasm and desire to learn.</li><li>
Work well in a team environment.</li><li>
At least one year experience in a Call Center/Helpdesk position.</li><li>
Minimum of Associates Degree in computer technology or business related degree or equivalent experience.</li><li>
Preferred: A+ Certification</li><li>
Preferred: Certification as Microsoft Office Specialist</li></ul><div><b>
Pay, perks and such:</b></div><ul><li>
We offer competitive benefits, including competitive salaries, medical, dental, vision, life and disability coverages, FSA, HSA, PTO, 401(k) plan, and paid parking or transportation allowance.</li><li>
We also offer some unique benefits including paid day off for birthdays, office casual dress code, tuition reimbursement and more.</li><li>
We offer flexible work schedules and are currently working in a hybrid working environment.</li><li>
We value individuality and diversity. Our affinity groups, including our Diversity Committee, our Women&rsquo;s Committee and our Community Connections Committee allow our members to get involved, get to know one another, and make a difference using their unique talents.</li></ul></div><p></p>

Helpdesk Analyst - Downtown St. Louis (Hybrid)

Rolls-Royce

<p></p><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2><p></p><p><b>Job Title </b>&ndash; Procurement Operations &ndash; Helpdesk Services Analyst
<br>
<b>Location: </b>Bangalore India.
</p><p></p><p><b>Why join Rolls-Royce?
</b></p><p>At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.
</p><p>By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.
</p><p></p><p><b>Summary:
</b></p><p>The Procurement Operations Analyst (Helpdesk) responsible for providing timely and accurate support for procurement -related queries and issue. The role involves managing internal helpdesk requests, resolving supplier inquiries, supporting sourcing and contracting activities, and troubleshooting procurement system challenges.
</p><p></p><p><b>Responsibilities:
</b></p><ul><li>Manage internal user helpdesk requests and resolve procurement-related queries promptly and accurately
</li><li>Respond to supplier inquiries and assist with issue resolution related to procurement processes and systems.
</li><li>Provide support for sourcing, contracting, and procurement system issues as needed
</li><li>Identify and recommend process improvements related to the operation of tasks such as increasing efficiency, effectiveness and improvement of customer service.
</li><li>Maintain accurate records of queries, resolutions, and actions to ensure compliance and audit readiness
</li></ul><p></p><p><b>Position requirements:
</b></p><ul><li>3 years of experience in procurement or supply chain management, across indirect and direct categories.
</li><li>Experience managing user queries and resolving supplier issues in a shared services environment
</li><li>Experience working in aerospace or defence, or other complex manufacturing industry
</li><li>Understanding of procurement policies, governance frameworks and compliance assessments related to aerospace and defence.
</li><li>Working knowledge of SAP, Ivalua, Coupa
</li><li>Proven track record in delivering business results and achieving objectives.
</li><li>Demonstrated experience in delivering excellent customer service and influencing others.
</li><li>Proven track record in delivering business results and achieving objectives
</li></ul><p></p><p>Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.
</p><p>Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
</p><p></p><p>As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.
</p><p></p><h2 class="jobSectionHeader"><b>Job Category
</b></h2><p></p>Procurement
<p></p><h2 class="jobSectionHeader"><b>Posting Date
</b></h2><p></p>19 Feb 2026; 00:02</div>

Procurement Operations – Helpdesk Services Analyst

Mammoth-AI

<p>About the Role</p><p>We are looking for an experienced and proactive <b>IT Support Analyst</b> to join our technical support team. The ideal candidate should have prior <b>Helpdesk experience</b>, hands-on knowledge of <b>Citrix environments</b>, and familiarity with <b>Azure DevOps-based monitoring and reporting</b>. This role involves providing end-to-end support for users, ensuring systems remain operational and secure through consistent monitoring, troubleshooting, and timely issue resolution.</p><p>The position operates in <b>rotational shifts (4:00 a.m. &ndash; 12:00 p.m. EST and 12:00 p.m. &ndash; 8:00 p.m. EST)</b> to maintain full-day coverage and seamless shift handovers.</p><p>Roles &amp; Responsibilities</p><ul><li>Monitor system dashboards and alerts to prepare daily operational readiness reports.</li><li>Review and manage conferencing device status and perform remote troubleshooting or reboots when needed.</li><li>Manage Citrix sessions, including terminating inactive sessions and resolving login or performance issues.</li><li>Diagnose and troubleshoot VPN, VDI, and Wi-Fi connectivity problems.</li><li>Install, configure, and troubleshoot printers, applications, and hardware peripherals such as docking stations, cameras, and monitors.</li><li>Provide end-user support for Office 365 and other corporate or third-party applications.</li><li>Perform driver updates, firmware installations, and ensure systems are up to date.</li><li>Handle account unlocks, password resets, BitLocker recovery, and MFA reconfiguration in line with company security procedures.</li><li>Maintain accurate and detailed records in the ticketing system, ensuring timely updates and proper documentation.</li><li>Coordinate handovers between shifts, ensuring consistency and clarity in ongoing support activities.</li><li>Follow defined SLAs, escalation procedures, and operational standards to ensure reliable and prompt issue resolution.</li><li>Participate in team meetings, knowledge-sharing sessions, and contribute to improving helpdesk operations and documentation.</li></ul><p>Qualifications</p><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>3&ndash;6 years of prior Helpdesk or Technical Support (L1/L2) experience in a corporate environment.</li><li>Proven experience supporting and troubleshooting Citrix environments.</li><li>Solid understanding of:</li><li>Windows operating systems, Active Directory, and Office 365 administration.</li><li>Network fundamentals including VPN, VDI, and Wi-Fi support.</li><li>Common hardware and peripheral troubleshooting.</li><li>Experience with ticketing systems such as <b>Azure DevOps, ServiceNow, Jira</b>, or equivalent.</li><li>Strong problem-solving skills with attention to detail and the ability to prioritise multiple tasks.</li><li>Excellent communication skills with a customer-focused approach.</li><li>Flexibility to work in rotational EST shifts for continuous support coverage.</li></ul><p>Benefits</p><ul><li>Market Competitive Salary</li><li>Medical (spouse &amp; children)</li><li>OPD</li><li>Fuel Allowance</li><li>Performance-based Increments</li></ul><p><b>Apply Now</b><br/><b>recruitment@mammoth-ai.com</b></p><p>Job Type: Full-time</p><p>Pay: Up to Rs400,000.00 per month</p><p>Application Question(s):</p><ul><li>How would you rate your English Speaking Skill out of 10?</li><li>What is your Current Salary?</li><li>What is your Expected Salary?</li><li>What is your Notice Period?</li></ul><p>Location:</p><ul><li>Lahore (Preferred)</li></ul><p>Work Location: In person</p>

IT Support Analyst

FirstHealth of the Carolinas

<div>Overview:
<div><b><i>
Help Desk Analyst</i></b></div><div></div><div><br>
Receives and triages all incoming support calls, logs all requests for service, system issues and subsequent resolutions in the Helpdesk database. Serves as primary contact for system-related end-user questions and issues. Responds to service requests from end users relating to software, hardware, and network issues, including resetting user passwords and granting of user access privileges. Provides assistance with any and all activities relating daily computer operations.</div><div></div><div><b><br>
Weekend night position - Friday and Saturday 11:00pm-11:30am</b></div>
Responsibilities:
<div>
This position is system critical.</div><div></div><div><br>
Coverage is 24/7 including holidays, weekends, and inclement weather.</div><div></div><div><br>
Generally assigned to specific shift. May work alone, after hours and on weekends based on assigned shift or critical need.</div>
Qualifications:
<div>
High school diploma required. Associate degree in Information Technology, Computer Science or equivalent experience preferred. CompTIA A+, Security+, Network+ or CCNA preferred.</div><div></div><div><br>
Current enrollment in an information technology curriculum considered.</div><div></div><div><br>
Minimum of one year of experience in a customer service, help desk or data center environment preferred. General computer/systems knowledge required. Experience with service desk systems, Windows, Microsoft Office tools, virtual computing, and/or enterprise environments preferred.</div></div>

Help Desk Analyst

PBS Systems

<b>Company Name:</b> PBS Systems
<br><b>Job Location:</b> Arlington, TX
<br><b>Job Type:</b> Full-time, Permanent
<br><b>Internal Job Title:</b> Parts Support Analyst - Tier 1
<br><b>Reports To:</b> Team Lead - Parts Support
<br><b>Job Requirement(s):</b> Travel throughout Canada and USA, 1 week per month
<br><b>No. Openings:</b> 01
<br><br>
PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!
<br><br>
PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.
<br>At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!
<br><br>
<b>The Role:</b><br>
PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team as a Parts Support Analyst, you will provide excellent training to our new and existing customers in the Parts module of our software, by assisting customers during the installation and training process of their new dealership software.
<br><br>
<b>Responsibilities:</b><br>
<ul>
<li>Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department and ensuring they are addressed in a professional and timely manner</li>
<li>Logging and documenting all customer interactions within our ticketing system and escalating matters as required</li>
<li>Collaborating with other groups/departments to streamline service delivery</li>
<li>Identify opportunities to drive process improvements that positively impact the client’s experience</li>
<li>Develop knowledge and understanding of our software and supporting infrastructure</li>
<li>Achieve program certification within your primary group within 3 months and additional program certification/s within 15 months</li>
<li>Achieving and exceeding KPI targets and other metrics defined by the department</li>
<li>Available to travel at least 1 week per month throughout the US and Canada</li>
<li>Keeping abreast of software enhancements and new releases, by attending Apogees and reviewing release notes</li>
<li>Commit to ongoing personal development and cross-training as recommended by your Team Lead</li>
</ul>
<b>Qualifications:</b><br>
<ul>
<li>High school diploma</li>
<li>Must have Valid Driver’s license</li>
<li>Previous customer service, helpdesk or dealership experience will be considered an asset</li>
<li>Excellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.</li>
<li>Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing</li>
<li>Strong decision making and analytical abilities</li>
<li>Strong detail orientation</li>
<li>Effective time management and organization skills</li>
<li>Ability to work independently and within a team environment</li>
</ul>
<b>What can we offer:</b><br>
<ul>
<li>Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.</li>
<li>Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean</li>
<li>Comprehensive health benefits - Medical and dental coverage to support your well-being.</li>
<li>Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.</li>
<li>Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.</li>
<li>Employee recognition - Regular appreciation programs and performance-based incentives</li>
<li>Competitive compensation package</li>
<li>Competitive annual base salary</li>
<li>Up to $4,800 per year in product certification bonuses</li>
<li>Outstanding travel incentive bonuses</li>
<li>Additional performance incentives</li>
<li>Attractive referral bonuses</li>
<li>Staff discounts – Exclusive savings with partners such as GM, Dell, and more</li>
</ul>
Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.
<br><br>
PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the Recruiting Department.

Parts Support Analyst

University of Arizona

<div></div><div><div><div><div><div><b>Posting Number</b></div> <div>req25280
</div></div><br>
<div><div><b>Department</b></div> <div>Support Services
</div></div><br>
<div><div><b>Department Website Link</b></div>
</div><br>
<div></div><div><div><b>Location</b></div> <div>To Be Determined
</div></div><br>
<div><div><b>Address</b></div> <div>AZ USA
</div></div><br>
<div><div><b>Position Highlights</b></div> <div>The University of Arizona's Information Technology Services (UITS) invites you to apply for the role of Information Technology Support Center Specialist (IT Support Helpdesk Analyst I). The Support Center operates twenty-four hours a day, seven days a week and provides technical support, training, and guidance to the campus community regarding the use, maintenance, and repair of computer technology. Support is delivered by answering inbound phone calls, responding to online chats, and resolving customer portal tickets.
<p>Remote work available only from within the state of Arizona. Applicants residing outside of Arizona will not be considered.</p>
<p><i>
Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!</i></p>
<p>
The University of Arizona has been recognized for our innovative work-life programs.</p></div><br>
</div><br>
<div><div><b>Duties &amp; Responsibilities</b></div>
<div><ul><li>Answer inbound phone calls and take great care of our customers by identifying and providing solutions to their technical challenges.
</li><li>Answer inbound online chats and take great care of our customers by identifying and providing solutions to their technical challenges.</li><li>
Monitor and respond to support requests submitted through the customer portal ticketing system and follow-up on any personal tickets that could not be solved on the day they came in.</li><li>
Participate in required training sessions, weekly meetings, one-on-one meetings, and professional development activities as directed by supervisor.</li></ul><p><b>
Knowledge, Skills, &amp; Abilities</b></p><ul><li>
Ability to provide excellent customer service.</li><li>
Knowledge of computers, networks, and remote troubleshooting techniques.</li><li>
Skill in providing information technology related customer service and training to users with varying levels of technical expertise.</li><li>
Skill in analyzing computer hardware and software problems.</li><li>
Ability to work effectively as part of a team.</li><li>
Skill in time management and in dealing with multiple priorities.</li><li>
Ability to communicate effectively verbally and in writing.</li></ul><p><i><br>
This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.</i></p></div><br>
</div><br>
<div><div><b>Minimum Qualifications</b></div>
<ul><li>Bachelor's degree or equivalent advanced learning attained through experience required.</li><li>
One (1) year of relevant work experience required.</li></ul>
</div><br>
<div><div><b>Preferred Qualifications</b></div><div></div>
</div><br>
<div><div><b>FLSA</b></div> <div>Non-Exempt
</div></div><br>
<div><div><b>Full Time/Part Time</b></div> <div>Full Time</div>
</div><br>
<div><div><b>Number of Hours Worked per Week</b></div> <div>40
</div></div><br>
<div><div><b>Job FTE</b></div> <div>1.0</div>
</div><br>
<div><div><b>Work Calendar</b></div> <div>Fiscal</div>
</div><br>
<div><div><b>Job Category</b></div> <div>Information Technology</div>
</div><br>
<div><div><b>Benefits Eligible</b></div> <div>Yes - Full Benefits
</div></div><br>
<div><div><b>Rate of Pay</b></div> <div>$22.77 - $28.46</div>
</div><br>
<div><div><b>Compensation Type</b></div> <div>hourly rate
</div></div><br>
<div><div><b>Grade</b></div> <div>6
</div></div><br>
<div><div><b>Compensation Guidance</b></div> <div>The <b>Rate of Pay Field</b> represents the University of Arizona&rsquo;s good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate&rsquo;s work experience, education/training, key skills, and internal equity.
<br>
<br>
The <b>Grade Range</b> represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.
</div></div><br>
<div><div><b>Career Stream and Level</b></div> <div>PC1</div>
</div><br>
<div><div><b>Job Family</b></div> <div>IT Support
</div></div><br>
<div><div><b>Job Function</b></div> <div>Information Technology
</div></div><br>
<div><div><b>Type of criminal background check required:</b></div> <div>Fingerprint criminal background check (security sensitive due to title or department)
</div></div><br>
<div><div><b>Number of Vacancies</b></div> <div>1
</div></div><br>
<div><div><b>Target Hire Date</b></div>
</div><br>
<div></div><div><div><b>Expected End Date</b></div>
</div><br>
<div></div><div><div><b>Contact Information for Candidates</b></div> <div>uits-jobs@arizona.edu
</div></div><br>
<div><div><b>Open Date</b></div> <div>2/25/2026</div>
</div><br>
<div><div><b>Open Until Filled</b></div> <div>Yes</div>
</div><br>
<div><div><b>Documents Needed to Apply</b></div> <div>Resume and Cover Letter</div>
</div><br>
<div><div><b>Special Instructions to Applicant</b></div>
</div><br>
<div></div><div><div><b>Notice of Availability of the Annual Security and Fire Safety Report</b></div> <div>In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University&rsquo;s campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.
<br>
Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.</div></div></div></div></div>

Information Technology Support Center Specialist

Toyota Material Handling

<p><div><div><div><li></li>
<div><div>Provides excellent customer service through interactions with customers via telephone, e-mail, etc. providing technical support and problems solving abilities on a variety of technical and non-technical issues</div>
</div>
</div><br>
<div></div><div><li></li>
<div><div>Perform maintenance tasks and configuration with desktop management software tools, including software updates and patches, remote control tools, application inventory and management, inventory reporting, imaging computers, and IT asset management</div>
</div>
</div><br>
<div></div><div><li></li>
<div><div>Configuration and deployment of client&rsquo;s equipment to perform business required functions such as file sharing, printing, email and internet usage</div>
</div>
</div><br>
<div></div><div><li></li>
<div><div>Have solid understanding client OS and application operations related to company services and deployment of such items</div>
</div>
</div><br>
<div></div><div><li></li>
<div><div>Active Directory functions such as: group creation and modification, user creation and modification and various permission related items.</div>
</div>
</div><br>
<div></div><div><li></li>
<div><div>Establish and maintain user accounts and passwords in accordance with company information security guidelines.</div>
</div>
</div><br>
<div></div><div><li></li>
<div><div>Manage enterprise software inventory system to track and distribute company approved software programs and updates.</div>
</div>
</div><br>
<div></div><div><li></li>
<div><div>Ability to work both independently and with a group efficiently to meet deadlines</div>
</div>
</div><br>
<div></div><div><li></li>
<div><div>Review and recommend modifications to helpdesk procedures with IT Managers</div>
</div>
</div><br>
<div></div><div><li></li>
<div><div>Self-motivated, detail-oriented and organized to meet 2s standards</div>
</div>
</div><br>
<div></div><div><li></li>
<div><div>Excellent communication, both oral and written, interpersonal, organization and presentation skills</div>
</div>
</div><br>
<div></div><div><li></li>
<div><div>Documents, tracks, and monitors the problem to ensure a timely resolution. Provide excellent case note documentation and ability to create numerous Knowledge Base articles</div>
</div>
</div><br>
<div></div><div><li></li>
<div><div>Abide by company Core Values and behave professionally, courteously, and respectfully in all situations</div>
</div>
</div><br>
<div></div><div><li></li>
<div><div>Perform other duties as assigned.</div></div><br>
</div><br>
</div></div><br>
<br>
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled</p>

IT Technician

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