helpdesk analyst

NTT DATA

<div>NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. 
 
We are currently seeking a Helpdesk Analyst to join our team in Bangalore, Karn&#257;taka (IN-KA), India (IN). 
 
NTT DATA, Inc. currently seeks a Helpdesk Senior Analyst - to join our team in India to support one of US healthcare account. 
 
Location: Hybrid Remote - India 
 
Requirements: 
 
Advises and assists users over the phone and electronically in solving problems related to hardware, software, networks, and peripherals using available technology. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users. 
<ul><li>Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software, and peripherals.</li><li>Answers the help desk line and responds to users' requests regarding computer systems.</li><li>Acknowledges receipt of all user requests within defined service levels.</li><li>Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.</li><li>Maintains user information and documentation.</li><li>Participates in ensuring that client requests via the ticketing system are managed to closure.</li><li>Delivers results in support of achieving the organization's objectives and SLA's</li><li>Prioritizes work based on time and complexity requirements.</li><li>Exercises sensitivity to due process and proper pacing.</li><li>Routes clients when appropriate to proper support queues.</li><li>May identify opportunities for process improvements that contribute to the achievement of business metric goals.</li><li>Solves problems consistently and completely with minimum supervision.</li><li>Partners with employees to obtain resolution to complex technical issues.</li><li>Performs quality audits.</li></ul> 

About NTT DATA Services 
 
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more. 
 
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.</div>

Helpdesk Analyst

Burhan Technology Computer Co. W.L.L.

Job Title: Senior Helpdesk AnalystDepartment: Technical Services Location: Kuwait, Full-time onsiteRole OverviewAs a Senior Helpdesk Analyst, you will play a key role in ensuring the smooth handling of customer support requests and incident reports. You will be responsible for analyzing and assessing incoming tickets, assigning them to the right technical engineers, and maintaining continuous communication between customers and the technical team. You will also ensure that all requests are properly logged and tracked in Zoho Desk, in line with defined SLAs and the Company&rsquo;s service quality standards.Key Responsibilities<ul><li>Analyze, categorize, and prioritize all incoming incidents and service requests from customers.</li><li>Create and manage tickets in Zoho Desk, ensuring all details are accurately recorded.</li><li>Assign requests to the appropriate technical engineers or service teams based on expertise and workload.</li><li>Liaise between customers and technical engineers to ensure effective communication and timely updates.</li><li>Track ticket progress and ensure all cases are handled within SLA timelines.</li><li>Escalate unresolved or high-priority issues to the Technical Manager as necessary.</li><li>Generate regular reports on helpdesk performance, open tickets, and response metrics.</li><li>Identify common or recurring issues and suggest improvements to processes or documentation.</li><li>Maintain and update internal knowledge base and procedural documents.</li><li>Support the coordination of internal projects or PoCs as required by the Technical Manager.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related discipline.</li><li>3&ndash;5 years of experience in IT Helpdesk or Service Operations.</li><li>Strong understanding of IT service management (ITSM) frameworks and best practices.</li><li>Hands-on experience with Zoho Desk or similar ITSM/ticketing tools (e.g., ServiceDesk Plus, Jira, Freshservice).</li><li>Excellent communication, coordination, and multitasking skills.</li><li>Strong analytical and problem-solving capabilities.</li><li>Proficiency in written and spoken English; Arabic knowledge is a plus.</li><li>ITIL Foundation certification is an advantage.</li></ul>Personal Attributes<ul><li>Customer-focused with a proactive attitude and strong sense of ownership.</li><li>Highly organized, detail-oriented, and capable of managing multiple priorities.</li><li>Effective communicator with strong interpersonal skills.</li><li>Collaborative and able to work seamlessly within a dynamic technical team environment.</li></ul>Job Type: Full-time

Sr. Helpdesk Analyst

Req ID: 313163
 
 
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. 
 
We are currently seeking a Helpdesk Analyst - Mac Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). 
 
General Duties and Responsibilities:In this role you will be responsible for: 
 
Responsible for SLA's &amp; KPI's 
Responsible for customer/stakeholder relationship management. 
Provide cross functional support 
Managing 24x7 Operations 
Responsible for the performance of the teams, team leads 
Responsible in terms of best practice sharing, team building exercises, guidance and mentoring team member 
Responsible for upskilling / cross skilling team members 
Requirements for this role include: 
Must have 5 solid years of Service Desk experience, 1 years in managing delivery for service desk. 
Sound Industry Domain Knowledge 
Strong Communication &amp; Presentation skills 
People Management skills 
Demonstrates the ability to multi-task. 
Ability to work in heterogeneous environment 
Possesses knowledge of Microsoft Applications like MS Visio MS Excel &amp; MS Power point etc. 
 
About NTT DATA 
 
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&amp;D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com 
 
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Helpdesk Analyst - Mac Support

Req ID: 313161
 
 
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. 
 
We are currently seeking a Helpdesk Analyst - Mac Support to join our team in Bangalore, Karn&#257;taka (IN-KA), India (IN). 
 
General Duties and Responsibilities:In this role you will be responsible for: 
 
Responsible for SLA's &amp; KPI's 
Responsible for customer/stakeholder relationship management. 
Provide cross functional support 
Managing 24x7 Operations 
Responsible for the performance of the teams, team leads 
Responsible in terms of best practice sharing, team building exercises, guidance and mentoring team member 
Responsible for upskilling / cross skilling team members 
Requirements for this role include: 
Must have 5 solid years of Service Desk experience, 1 years in managing delivery for service desk. 
Sound Industry Domain Knowledge 
Strong Communication &amp; Presentation skills 
People Management skills 
Demonstrates the ability to multi-task. 
Ability to work in heterogeneous environment 
Possesses knowledge of Microsoft Applications like MS Visio MS Excel &amp; MS Power point etc. 
 
About NTT DATA 
 
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&amp;D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com 
 
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

London Stock Exchange Group

Senior Customer Support Analyst, Regulatory Reporting page is loaded Senior Customer Support Analyst, Regulatory Reporting Apply locations London, United Kingdom time type Full time posted on Posted Yesterday job requisition id RPost Trade Regulatory Reporting is a software and data solutions business, offering global sell-side and buy-side clients a wide variety of products to assist with operational risk and trade processing (e.g. reconciliations, data solutions, regulatory reporting and trade confirmation services).The Customer Support Analyst will work on a customer helpdesk supporting users at tier 1 banks, hedge funds, and other financial institutions. The candidate will also support internal infrastructure systems as well as liaising and coordinating work with the data centre staff, as Regulatory Reporting is a hosted solution.Enter the key responsibilities of the role:<ul><li>As a Regulatory Reporting helpdesk team member, we respond efficiently to customer queries and carry out Tier 1 investigation of reported problems in accordance with SLAs. Tickets are handled via the Customer Portal which is hosted in Salesforce.</li><li>We raise defects to the internal relevant teams when needed while keeping ownership of client cases and keeping customers informed of the progress</li><li>Be or become highly knowledgeable in the relevant business domains</li><li>Send service notifications and broadcast communications to users</li><li>Collaborate well with all other internal teams responsible for the business solutions supported by the team - development, QA, professional services, solutions</li><li>Working with the Head of Support and Client Services Team Lead to continue to find ways to improve the level of customer service</li><li>Internal infrastructure administration - helping to administer the team's case management module used for tracking helpdesk tickets, application lifecycle management, and project management tasks, etc.</li><li>Keep the internal documentation up to date.</li></ul>Enter the essential experience and skills required:<ul><li>2-3 years' experience on a helpdesk or similar client-facing role</li><li>A Client Centric approach, with good customer-facing telephone/email capabilities</li><li>Superb communication and collaborative skills with both clients and internally</li><li>Good knowledge of SQL (specific SQL Server experience is best)</li><li>Basic understanding of networking including FTP/SFTP.</li><li>Previous experience with JIRA/Confluence/Service Now</li><li>Proficient in English language - reading, speaking, listening, writing</li></ul>Nice to have:<ul><li>Post-trade processing for equities, equity derivatives and other instruments. Knowledge in reconciliations and/or transaction reporting and reconciliations.</li><li>Regulation, MiFIR / EMIR experience</li></ul>We are looking for intellectually curious people, interested in the bigger picture of how technology industry is evolving, ready to ask difficult questions and understand potentially complicated scenarios. If you are a forward thinker and problem solver, this is the place to be as will be supporting you to fast forward your career.Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence . Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. HOW TO APPLY? If you want to apply for a job, please click the Apply button. You will then be redirected to our Careers sign-in page where you can enter your existing credentials or set up an account with us.If there is nothing that currently suits you, feel free to send us your Resume/CV About Us LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential. Our organisation Our Data & Analytics, Capital Markets and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions. Explore our divisions Where we work LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific. Find out more<img src="https://www.jobg8.com/Tracking.aspx?h%2fEKyPWqydOiogAHuJSTxb6iCoB90WjQq" width="0" height="0" />

Senior Customer Support Analyst, Regulatory Reporting

Quality Automation Systems

Small MSP with an easygoing culture that relies on collaboration and team work to resolve complex issues in a professional manner for a wide array of clients.Open door policy, with direct access to the president and other engineers all the time.The candidate must have excellent communication skills and display tenacity towards problem resolution. We recommend a strong and diverse technical background, a proven track record, and excellent customer service skills.<ul><li>Monitor Helpdesk system for inbound issues</li><li>Provide technical expertise in troubleshooting issues with a diverse client base.</li><li>Take ownership of client issues and assigned projects.</li><li>Go the extra mile to satisfy the client and ensure the success of your teammates.</li><li>Ensure all the necessary site documentation &amp; case tracking is completed.</li><li>Focus on root cause analysis as opposed to resolving an ongoing issue multiple times.</li><li>Escalate issues to more senior team members.</li><li>Provide oral and written communication updates and status reports to clients and project managers.</li></ul>Experience:<ul><li>Minimum of 1 year PC Desktop / Helpdesk Experience.</li><li>MSP experience a plus.</li><li>Windows Server, Active Directory Experience.</li></ul>Preferred Qualifications<ul><li>PC Setup and Troubleshooting</li><li>Microsoft 365 / Azure AD (Sharepoint/OneDrive)</li></ul>Work location<ul><li>In person with option to WFH periodically after 90 day probation period.</li></ul>Job Type: Full-timePay: From $50,000.00 per yearBenefits:<ul><li>401(k)</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

IT Help Desk Support Technician

Paymob

<div>
 Providing technical support and assistance to end-users within an organization. Resolving hardware, software, network, and system-related issues, ensuring smooth operations and minimal downtime. Interacting directly with end-users, either through phone calls, emails, or in-person, to understand and address their technical concerns. Diagnosing problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support teams when necessary.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 </li>
 <li>
 Provide Technical Support: Respond to and resolve end-user inquiries and technical issues in a timely manner. Assist users with hardware, software, network, and system-related problems through various channels, such as phone calls, emails, or in-person.
 </li>
 <li>
 </li>
 <li>
 Diagnose technical problems reported by end-users and guide them through appropriate troubleshooting steps. Identify root causes and implement solutions to resolve issues effectively. Escalate complex or unresolved problems to higher-level support teams and follow up on their progress.
 </li>
 <li>
 </li>
 <li>
 Create, manage, and disable user accounts in various systems, such as Active Directory, email accounts, or internal applications. Assist with password resets, account unlocks, and access permissions as per established protocols.
 </li>
 <li>
 </li>
 <li>
 Document all reported incidents, inquiries, and resolutions in a helpdesk ticketing system. Maintain accurate and up-to-date records of user interactions, troubleshooting steps, and solutions provided. Track and prioritize open issues, ensuring timely resolution and adherence to service level agreements (SLAs).
 </li>
 <li>
 </li>
 <li>
 Install, configure, and troubleshoot software applications, operating systems, and hardware devices. Assist with software installations, updates, patches, and license management. Provide guidance on system configurations and recommend hardware upgrades or replacements when necessary.
 </li>
 <li>
 </li>
 <li>
 Utilize remote desktop tools and techniques to provide remote support to end-users, resolving issues without physical presence whenever possible. Provide clear instructions and guidance to users in remote locations to ensure effective problem resolution.
 </li>
 <li>
 </li>
 <li>
 Contribute to the development and maintenance of IT documentation, including user manuals, knowledge base articles, FAQs, and troubleshooting guides. Continuously update and enhance the documentation to improve the efficiency of support processes.
 </li>
 <li>
 </li>
 <li>
 Educate users on IT policies, security practices, and data protection measures to enhance their technical skills, promote best practices, and prevent recurring issues.
 </li>
 <li>
 </li>
 <li>
 Collaborate with other IT teams, such as developers and information security team to resolve complex issues and implement system upgrades or changes. Share knowledge and expertise within the team to enhance overall support capabilities.
 </li>
 <li>
 Keep abreast of emerging technologies, industry trends, and best practices in IT support. Continuously expand technical knowledge and skills through self-learning, training, and certification.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 2-3 years of experience in a similar IT support role or helpdesk environment
 </li>
 <li>
 Strong technical aptitude and knowledge of computer systems, hardware, software, networks, and troubleshooting techniques.
 </li>
 <li>
 Proficiency in operating systems (e.g., Windows, macOS, Linux) and productivity software (e.g., Microsoft Office Suite).
 </li>
 <li>
 Familiarity with helpdesk ticketing systems and remote assistance tools.
 </li>
 <li>
 Familiarity with assets management system (Snipe IT), exchange admin center
 </li>
 </ul>
</div>

IT Senior Specialist

Search 3118+ Helpdesk analyst jobs near you this October. New roles added regularly across leading industries. Apply today.

3118 helpdesk analyst jobs NEAR_ME

Helpdesk Analyst

Sr. Helpdesk Analyst

Helpdesk Analyst - Mac Support

Helpdesk Analyst - Mac Support

Senior Customer Support Analyst, Regulatory Reporting

IT Help Desk Support Technician

IT Senior Specialist