helpdesk analyst

OpSec Security Group

<div><p>As a partner to businesses and governments, <b>Crane Authentication</b> offers expertise and cutting-edge innovations that protect and enhance products, secure identities, safeguard revenues and enforce compliance. Customers from different business sectors and levels of government trust our team of 1,250 people for their expertise in R&amp;D, security design, engineering and data-driven insights. We are an integral part of <b>Crane NXT</b>, a $2 billion dollar business with over 5,000 associates</p><br>
<p></p>
<p><b>
Position Summary &amp; Objective</b></p>
<p>
The Help desk role is to provide 1st line support and guidance to ensure requests, issues, orders, and complaints are recorded, categorised, prioritised and resolved in compliance with agreed service levels. You will need to enjoy working as part of a team with an excellent telephone manner and take pride in the work you deliver. Where possible, a first-time fix should be provided through the use of excellent questioning skills, tools and knowledge bases, working to clearly defined ITIL processes.</p><br>
<p></p>
<p>
The role includes trending of incidents, supporting investigation into root cause, order management and creation and analysis of reports.</p><br>
<p></p>
<p><b>
Essential Functions Performed by the Position:</b></p>
<ul><li>Act as single point of contact for all engagement with the Customer community</li></ul>
<ul><li>Accurately record all requests and incidents in the Service Management tool, assess impact and urgency, complete 1st line diagnostics and provide a First Time Fix where appropriate.</li></ul>
<ul><li>If a First Time Fix cannot be reached, assign to the appropriate group for resolution Monitor incidents trends for repeat incidents and proactive incident management.</li></ul>
<ul><li>Understand and implement escalation procedures if an incident has the potential to breach SLA</li></ul>
<ul><li>Proactively manage updates to all parties with Incident/Request statuses through to resolution and to the customer's satisfaction.</li></ul>
<ul><li>Maintain high levels of incident ownership through the incident lifecycle to a satisfactory Customer resolution</li></ul>
<ul><li>Support the Problem Management function in the root cause analysis of incidents</li></ul>
<ul><li>Provide end user training and support during and after the on-boarding process and educate users on appropriate use of the available services</li></ul>
<ul><li>Actively contribute to and support in the creation of, Knowledge articles, Operating procedures, work instructions and as required for the role.</li></ul>
<ul><li>Preparation of regular and adhoc reports as determined by the Customer (daily, weekly, monthly)</li></ul>
<ul><li>Timely response to ad-hoc data/analysis requests, according to business priorities; includes preparation of datasets for further processing and analysis of outputs</li></ul>
<ul><li>Accurately implement order entry including the ability and willingness to learn specific order management procedures</li></ul>
<ul><li>Analytical thinker, able to work with large sets of data to standardise and validate information with excellent attention to detail. Ensure the processing, planning and prioritisation of customer orders is based on the Customer's procedures.</li></ul><br>
<p></p>
<p><b>
Position Qualifications</b></p>
<p><b>
Education:</b></p>
<ul><li>Bachelor's degree in IT, Computer Science, or related fields.</li></ul><br>
<p></p>
<p><b>
Experience:</b></p>
<ul><li>3 Years' experience in a similar professional role.</li></ul><br>
<p></p>
<p><b>
Certifications/Licenses:</b></p>
<ul><li>ITIL Foundation and / or experience of working in an ITIL environment desirable.</li></ul><br>
<p></p>
<p><b>
Language Proficiency:</b></p>
<ul><li>Native Arabic and Fluent in English.</li></ul><br>
<p></p>
<p><b>
Knowledge, Skills, and Abilities</b></p>
<ul><li>Strong customer-service orientation with a confident and enthusiastic approach to work</li></ul>
<ul><li>Positive outlook, demonstrating patience, excellent listening and questioning skills.</li></ul>
<ul><li>ITIL v4 Foundation or working within an ITIL Service Support framework (Incident, Problem, and Change) is desirable but not essential. Basic knowledge of an IT Service Management System tool (Remedy, HP Service Now, Hornbill, Heat, Peregrine).</li></ul>
<ul><li>'Can do' attitude with the desire to learn.</li></ul>
<ul><li>Experience of using data visualisation tools such as Power BI, Tableau or similar would be of benefit to this role.</li></ul>
<ul><li>Microsoft Active Directory (users/computers) experience and/or experience of using network and IT monitoring tools is advantageous</li></ul>
<ul><li>MS Office 2007 (or later) user knowledge.</li></ul>
<ul><li>Knowledge of order-take systems or SAP is beneficial or have the ability to learn and adapt to bespoke systems and processes.</li></ul>
<ul><li>Able to work to strict Policy and Procedures and desire to ensure consistency in approach to all tasks.</li></ul><br>
<p></p>
<p><b>
Working Hours and Conditions</b></p>
<ul><li>KSA Riyadh Office Timings &ndash; Onsite</li></ul><br>
<p></p>
<p><b>
Physical Characteristics and Demands</b></p>
<p>
This role is sedentary in nature, you must be able to sit at a desk and use a computer for extended periods of time.</p><br>
<p></p>
<p><b>
Travel Requirements</b></p>
<p>
None.</p><br>
<p></p>
<p><b>
WHAT&rsquo;S IN IT FOR YOU?</b></p><br>
<p></p>
<ul>
<li>Work for a market leading, established product company.</li>
<li>Nice modern offices with great facilities.</li>
<li>Health Insurance.</li>
<li>24 days holidays plus national holidays.</li></ul><br>
<p></p>
<p><b><i>
Crane Authentication is part of Crane NXT</i></b></p>
<p><i>
Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. Crane NXT has approximately 5,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.</i></p>
<p><i>
We value diversity at our company. Everyone who applies with the qualifications will receive consideration for employment without regard to: age, colour, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by law.</i></p>
<p><i>
We receive a high number of applications, so apologies if we are unable to provide specific feedback. If we feel you are a fit for the role, we&rsquo;ll be in contact.</i></p></div>

Helpdesk Analyst - SA

State of Indiana

<p></p><div><div><div><div><div><b>Date Posted: </b>Apr 10, 2026
</div></div></div></div><div><div><div><div><b>Requisition ID: </b>475755
</div></div></div></div><div><div><div><div><b>Location:
</b>Indianapolis, IN, US, 46204<br>
</div></div></div></div><div></div><div><div><div><div><div><b>Work for Indiana</b></div><div></div><div><div><br>
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.</div></div><div></div><div><b><br>
About Indiana Department of Correction (DOC):</b></div><div>
We promote public safety by providing meaningful, effective opportunities for successful re-entry. As the model of best correctional practices, we strive to return productive citizens to our communities and inspire a culture of accountability, integrity, and professionalism.</div><div></div><div><b><br>
Role Overview</b>:</div><div>
A Helpdesk Application Analyst acts as a escalation point, tech mentor, and responsible for ensuring high-quality support, resolving complex technical issues, and managing ticket queues. This position will bridge the gap between non-technical staff and technicians by training, optimizing workflows, maintaining documentation, and ensuring SLA compliance.</div><div></div><div><br>
Essential Duties:</div><ul><li>Technical Support: Providing 1st level, and sometimes 2nd level, support via phone, email, or chat.</li><li>Troubleshooting: Diagnosing and fixing issues with computers, printers, software applications, phones, tablets, hotspots, VPN, and peripheral devices.</li><li>Ticket Management: Logging, tracking, and prioritizing support tickets to ensure timely resolution.</li><li>Account Administration: Managing user accounts and permissions, including password resets and Active Directory management.</li><li>Documentation: Creating and updating knowledge base articles, FAQs, and user training guides.</li><li>System Maintenance: Performing basic ticketing system management, departmental specific permissions, and peripheral support.</li><li>Escalation: Escalating complex issues that cannot be resolved to higher-tier technical teams.</li></ul><div></div><div><b><br>
Salary Statement</b>:</div><div>
The salary for this position traditionally starts at $55,224.00 but may be commensurate with education or work experience.</div><div></div><div><div><div><div><b><br>
A Day in the Life:</b></div>
</div><div><div>
The essential functions of this role are as follows:</div><ul><li>
Conduct detailed analysis of functional and technical requirements needed to create specifications.</li><li>
Confer with the user community to define information processing requirements with guidance.</li><li>
Assist in preparing project feasibility studies and perform unit testing of applications.</li><li>
Assist in preparing user requirements, functional design, physical design, and other relevant system design components.</li><li>
Assist in preparing detailed specifications from which application software will be written.</li><li>
Design, code, and debug new application software programs and/or makes enhancements to existing application software programs of all levels.</li><li>
Execute tasks conforming to shop techniques, standards, policies, and procedures.</li><li>
Use case tools and/or application development software tools.</li><li>
Provide complete documentation for new or modified information systems and/or application software programs.</li><li>
Monitor completed application software systems to ensure proper execution and performance.</li></ul><div>
The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.</div><div>
This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.</div></div></div><div><div><div><b>
What You'll Need for Success:</b></div>
</div><div><div>
Individuals in this role should minimally be able to articulate or demonstrate the following:</div><ul><li>
Basic knowledge of new systems design techniques.</li><li>
Working knowledge of information systems design principles.</li><li>
Considerable knowledge of application development software languages.</li><li>
Considerable knowledge of policies, standards, procedures, and techniques used for application development.</li><li>
Considerable knowledge of application software tools.</li><li>
Considerable knowledge of information technology equipment, operation, and capabilities.</li><li>
Limited knowledge of the most recent advancement of information technology equipment, operation, capabilities.</li><li>
Ability to perform problem solving and analytical logic.</li><li>
Effectively communicate both orally and in writing.</li></ul><div><b>
A degree is not required. However, at least 0-2 years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.</b></div><div>
Individuals should have the ability to perform essential functions with or without reasonable accommodation.</div></div></div><div><div><div><b>
Supervisory Responsibilities/Direct Reports:</b></div>
</div><div><div>This role may be utilized in a supervisory capacity based on agency needs.</div></div></div></div><div></div><div><b><br>
Benefits of Employment with the State of Indiana:</b></div><div>
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:</div><ul><li>
Three (3) medical plan options (including RX coverage) as well as vision and dental plans</li><li>
Wellness Rewards Program: Complete wellness activities to earn gift card rewards</li><li>
Health savings account, which includes bi-weekly state contribution</li><li>
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match</li><li>
Two (2) fully-funded pension plan options</li><li>
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:<ul><li>
150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers</li><li>
Up to 15 hours of paid community service leave</li></ul></li><li>
Combined 180 hours of paid vacation, personal, and sick leave time off</li><li>
12 paid holidays, 14 on election years</li><li>
Education Reimbursement Program</li><li>
Group life insurance</li><li>
Referral Bonus program</li><li>
Employee assistance program that allows for covered behavioral health visits</li><li>
Qualified employer for the Public Service Loan Forgiveness Program</li><li>
Free Parking for most positions</li><li>
Free LinkedIn Learning access</li></ul><div></div><div><b><br>
Equal Employment Opportunity:</b></div><div>
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.</div></div></div></div></div></div><p></p>

Helpdesk Application Analyst

Khalid Pup Tech

<p><b>Key Responsibilities</b></p><p><i>We are seeking a skilled IT Support Analyst to deliver reliable technical support and operational IT services across our Muscat operations. The role combines hands‑on troubleshooting, systems administration tasks and stakeholder‑facing support to ensure high availability and user productivity.</i></p><p>Primary responsibilities</p><ul><li>Act as second‑line support for escalated incidents from the helpdesk: diagnose and resolve desktop, application, network and endpoint issues.</li><li>Manage user accounts, permissions and group policies in Active Directory/Azure AD; administer Microsoft 365 services.</li><li>Support endpoint management including imaging, patching, software deployment and device lifecycle management (Intune/SCCM or equivalent).</li><li>Troubleshoot network connectivity, VPN, printers and common infrastructure issues; liaise with networking teams for complex incidents.</li><li>Perform system health checks, monitoring, log analysis and incident remediation; participate in change windows and maintenance activities.</li><li>Maintain and improve runbooks, knowledgebase articles and operational documentation.</li><li>Assist with application support, deployments, integrations and basic scripting/automation (PowerShell).</li><li>Support IT asset management, procurement and vendor coordination.</li><li>Provide technical guidance to helpdesk staff and perform user training as required.</li><li>Participate in on‑call rota and provide timely responses to critical incidents and outages.</li></ul><p>Required qualifications &amp; skills</p><ul><li>2+ years&rsquo; experience in IT support, systems administration or analyst role.</li><li>Strong troubleshooting skills across Windows desktop/server environments and Microsoft 365; macOS experience advantageous.</li><li>Practical experience with Active Directory/Azure AD, Group Policy, Intune/SCCM and common enterprise tools.</li><li>Working knowledge of networking fundamentals (TCP/IP, DHCP, DNS), VPNs and printer systems.</li><li>Basic scripting/automation skills (PowerShell or similar) and familiarity with ITSM/ticketing platforms (ServiceNow, Zendesk or equivalent).</li><li>Good analytical, documentation and communication skills in English; Arabic advantageous.</li><li>Relevant certifications (Microsoft, CompTIA Network+/A+, ITIL Foundation) desirable.</li><li>Legal right to work in Oman and ability to travel to Muscat sites as required.</li></ul><p>What we offer</p><ul><li>Competitive Oman‑market salary and benefits.</li><li>Professional development and certification support.</li><li>Clear progression paths to senior systems, network or security roles and exposure to regional IT projects.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: RO25.200 - RO50.200 per hour</p><p>Work Location: On the road</p>

IT support analyst

Frauenshuh Hospitality

<div><div><p><b>NOTE: THIS IS A FULL-TIME POSITION AND WILL BE FULLY ON-SITE AT OUR OFFICE IN FRANKLIN, TN.</b></p>
<p><b>
Position Summary:</b> The IT Helpdesk Analyst I provide support to the business in a dual role. One role, approximately 90% of the time, is to provide on-demand IT technical assistance for multiple systems and hardware while being customer-oriented to ensure customer success. The other role is to support the business by taking calls on behalf of the Restaurant Advocacy team to support the business from employees who encounter issues at the store level and provide support to escalate or resolve those issues quickly. This position is required to be 100% in office. This position additionally requires on-call on a rotating, regular basis.</p>
</div>
<div><p>Communication and teamwork will be at the center of the role. The Restaurant Advocate and IT Helpdesk teams deal with anxious people who may have critical issues that need to be resolved immediately. The incumbent will have to answer and coordinate email and phone calls in our ticketing system, be an active listener and be able to respond and serve people&rsquo;s needs. The key to success in this position is to be polite, have empathy, and focus on the information that will help resolve the team&rsquo;s problems.</p>
</div>
<div><p>The IT Helpdesk Analyst I is to be the voice of reason and trust as you walk internal customers through troubleshooting to quickly resolve their technical challenges. Provide superior customer service, even during times when the solution timing does not align with the desired timing from the customer. As a Restaurant Advocate Representative, escalation of issues to Subject Matter Experts (SMEs) is crucial to ensure business continuity.</p>
<p><b>
Essential Functions:</b><br>
IT Helpdesk Representative (90%):
</p><ul><li>Provides Level 1 basic IT assistance in resolving IT issues and documents the issue in the service desk ticket.
</li><li>Effectively identifies service desk issues and resolves or escalates problems appropriately.
</li><li>Ensures high level of end user satisfaction via superior customer service and verification of issue resolution.
</li><li>Documents incidents and incident resolution in service desk software tickets accurately and thoroughly.
</li><li>Supports the Service desk tools, processes, and vendor relationships as appropriate.
</li><li>Prioritizes work efforts and communicates with business units and end-users.
</li><li>Understands and can troubleshoot hardware and software issues real time to resolve issues related to end user IT equipment and resources.
</li><li>Configures, repairs, &amp; maintains hardware for stores or office users and ships the equipment as necessary.
</li><li>Provides shipping and tracking assistance for all IT equipment.
</li><li>Utilizes basic hand tools to fix hardware or equipment.
</li><li>Helps the team keep workstations and office area clean and organized.
</li><li>Assists with various projects, including with outside departmental members.
</li><li>Participates in the on-call, afterhours schedule to aid stores and office users outside normal business hours.
</li><li>Participates in inventory tracking, counting, and organization.
</li><li>Remotely assists IT Field Services Technicians completing on-site troubleshooting.</li>
</ul><div><div>Restaurant Advocate Representative (10%):</div>
</div><ul><li>Evaluate what are critical issues needed to keep store running.
</li><li>Answer main phone line for Restaurant Advocate to create critical/urgent tickets.
</li><li>Provide timelines for resolution, communicating to all parties involved throughout lifecycle.
</li><li>Coordinated outside Vendor services performed, follow up.
</li><li>Coordinate areas of expertise with appropriate Subject Matter Experts to resolve issues. These departments include, but are not limited to:
</li><li>Store Operations &ndash; store supply, general maintenance/upkeep (trash, landscaping, snow removal, hood service, Uniform Orders, cake supplies, Food Vendor issues, Management of TUAU submissions and response, DQ cakes.com
</li><li>Financial Data and Reporting - SPLH sales forecasting, Par Levels, Power BI scorecard reporting, Deposit issues, Bank concerns, Ceridian clock-in issues, Data Central inventory issues (critical counts, EOM inventory)
</li><li>Marketing - POP, signage (building, reader boards, highway signs, coupons, PLU #&rsquo;s, Fundraising
</li><li>Human Resources- payroll questions, Ceridian questions, Benefits inquiries, Employee injuries and work comp claims, employee relations</li>
</ul><div><div><b>Qualifications:</b></div>
</div><ul><li>Proven experience as a help desk technician or other customer support role.</li>
<li>A minimum of 3 years working in a help desk environment.</li>
<li>Tech savvy with working knowledge of office automation production, databases, and remote control.
</li><li>Good understanding of computer systems, mobile devices, and other tech products.
</li><li>Ability to diagnose and resolve basic technical issues.
</li><li>AA/AS in IT or Computer Science or relevant field experience.
</li><li>CompTIA A+, Net+, Security+, and other similar certifications are a plus, but not required.
</li><li>Must have excellent customer service, communication, and employee relations skills and be detail oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast-paced environment.</li>
</ul>
<p><b>Competencies:</b></p>
<ul>
<li>Customer Service</li>
<li>Communication Skills
</li><li>Ability to learn quickly
</li><li>Troubleshooting/problem-solving skills
</li><li>Ability to work well under pressure
</li><li>Adaptability
</li><li>Teamwork skills</li>
</ul>
</div><p></p><p><i>Frauenshuh Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We encourage applicants of all ages and experience, as we do not discriminate on the basis of an applicant's age.</i> <i>This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</i></p>
<p><i>
Please be advised that operation positions may involve exposure to various work hazards, including but not limited to extreme temperatures (both high heat and cold environments depending on seasonal and job assignment) and allergens (such as peanuts, dairy, soy, and other food-related allergens). Candidates should consider these factors when applying and be prepared to take necessary precautions to ensure their safety and comfort. We are committed to providing a safe work environment and will supply appropriate protective gear and training to manage these conditions. Reasonable accommodations will be provided for qualified individuals with disabilities to perform the essential functions of the job.</i></p>
<p><i>
 </i><i>E-Verify Notice - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire</i></p></div><p></p>

IT Help Desk Analyst

technology&

<div>
 <p>
  <strong>
   IT Help Desk Analyst (Onsite)
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Broadway, Manhattan, New York
 </p>
 <p>
  <strong>
   Employment Type:
  </strong>
  Contract (Full Time)
 </p>
 <p>
  <strong>
   Hourly Rate:
  </strong>
  $18 - $20 per hour
  <strong>
  </strong>
  (All inclusive)
 </p>
 <p>
  <strong>
   Start Date:
  </strong>
  ASAP
 </p>
 <p>
  <strong>
   Positions Available:
  </strong>
  Multiple
 </p>
 <p>
  <strong>
   Client Industry:
  </strong>
  IT Service Management
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Position Summary
  </strong>
 </p>
 <p>
  Technology&amp; is hiring
  <strong>
   IT Helpdesk Analysts
  </strong>
  to assist a large multinational client by providing customer support through phone, email, and chat. This role focuses on helping customers with service inquiries, providing information, and ensuring a positive customer experience.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Onsite paid training will be provided.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Respond professionally to customer inquiries via phone, email, or chat.
  </li>
  <li>
   Provide Tier 1 help desk support for IT systems or operational services.
  </li>
  <li>
   Assist students, staff, parents, or other stakeholders with inquiries and service requests.
  </li>
  <li>
   Log and track incidents, service requests, and inquiries using CRM and ITSM.
  </li>
  <li>
   Research solutions using knowledge bases, workflows, and predefined scripts.
  </li>
  <li>
   Diagnose issues and provide initial troubleshooting or guidance to resolve problems.
  </li>
  <li>
   Escalate complex or priority issues to Team Leads or appropriate Tier 2/3/4 support.
  </li>
  <li>
   Maintain accurate records of interactions, resolutions, and actions taken.
  </li>
  <li>
   Follow quality standards, service level expectations, and operational procedures.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Candidate Profile
  </strong>
 </p>
 <ul>
  <li>
   Excellent communication skills with strong customer service orientation.
  </li>
  <li>
   Ability to remain calm, patient, and professional when handling customer inquiries.
  </li>
  <li>
   Strong listening skills with an empathetic and positive communication style.
  </li>
  <li>
   Detail‑oriented with strong organizational and time‑management skills.
  </li>
  <li>
   Proficiency in Microsoft Office tools including Word, Excel, and PowerPoint.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Attributes
  </strong>
 </p>
 <ul>
  <li>
   Prior experience in IT support or customer service.
  </li>
  <li>
   Experience with CRM/ITSM tools.
  </li>
  <li>
   Call Center experience and managing tickets, preferably in the public services.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Equal Opportunity
  </strong>
 </p>
 <p>
  Technology&amp; is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, disability, national origin, or any other legally protected status. We are committed to creating a diverse and inclusive workplace.
 </p>
</div>


Help Desk Analyst

Washington Regional Medical Center

<div><p><b>Organization Overview, Mission, Vision, and Values</b></p><p>
Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for five consecutive years by U.S. News &amp; World Report. We employ 3,400+ team members and serve the region with over 40 clinic locations, the region&rsquo;s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.
</p><p></p><p><b>Position Summary</b></p><p>
The role of the PC Tech reports to the PC Tech Supervisor. This position is responsible for maintaining multiple hardware components and applications. This position will assist with triage, support, and resolution of issues reported to the helpdesk.
</p><p></p><p><b>Essential </b><b>Position Responsibilities
</b></p><ul><li>Partner with senior techs and admins to learn and support multiple systems at a helpdesk level</li><li>
Create, update, and ensure timely completion of helpdesk tickets</li><li>
Partner with internal and external clients to resolve issues</li><li>
Support multiple devices including computers, laptops, printers, and scanners</li><li>
Assist with device imaging and replacement</li></ul><p><b>
Qualifications</b></p><ul><li><b>
Education:</b> High school diploma or GED, required.
</li><li><b>Licensure and Certifications: </b>CompTia A+ and Network+, preferred.
</li><li><b>Experience: </b>Previous experience in an information technology role, preferred.
</li></ul><p></p><p><b>Work Environment</b>: This position will spend 80% of time sitting while performing work in a standard office environment. This position will spend 20% of time standing and/or walking while pushing, pulling, lifting, and/or carrying up to 50 pounds.</p></div>

PC Tech (Full-Time, Monday-Friday)

MP NEXLEVEL, LLC

<div><p>Summary of Position:</p>
<p>
The Support Analyst will be responsible for maintaining user uptime and improving computing experiences through effective remote problem identification and resolution while providing exceptional customer service. This person will receive service tickets indicating a user support request, that will need to be identified and will need to resolve the issues. The requests may involve working with other resources and vendors to deliver effective support services. The Support Analyst is responsible for follow up with service request tickets that they have been resolved and provide any additional technical support if needed to close the service ticket. This person will provide maintenance of the computer desktop and mobile environments, resolving problems, installing hardware and software, and supporting the internal IT helpdesk. Other responsibilities will include administration and internal support of the company&rsquo;s PCs, printers, servers, and related equipment.</p>
<p>
Duties and Responsibilities:</p>
<ul><li>Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature.</li></ul>
<ul><li>Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.</li></ul>
<ul><li>Install and support PC, laptop, tablet and mobile hardware and software (certifications from CompTIA, Microsoft or HDI are a plus).</li></ul>
<ul><li>Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function.</li></ul>
<ul><li>Participate in hardware and software reviews and recommend purchases.</li></ul>
<ul><li>Maintain inventory of installed software, manage software licensing, and create policies and procedures for upgrades.</li></ul>
<ul><li>Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.</li></ul>
<ul><li>Analyze and make recommendations for hardware and software standardization.</li></ul>
<ul><li>Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.</li></ul>
<ul><li>Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.</li></ul>
<ul><li>Identifying, troubleshooting, resolving, and documenting user system issues</li></ul>
<ul><li>Maintaining customer satisfaction in every step of the service delivery</li></ul>
<ul><li>Installing, provisioning, supporting, configuring, evaluating, maintaining, monitoring, and analyzing systems and software in a client/server network environment. This includes work in Active Directory, asset management software and other systems</li></ul>
<ul><li>Utilizing remote monitoring and management software to resolve user requests</li></ul>
<ul><li>Documenting, reviewing, and improving existing or new procedures and workflows</li></ul>
<ul><li>Responding to user support request tickets, calls, and emails</li></ul>
<ul><li>Assigning ticket severity</li></ul>
<ul><li>Updating service work notes</li></ul>
<ul><li>Prioritizing work to resolve complex support user issues</li></ul>
<ul><li>Establishing a high level of personal credibility and building strong relationships</li></ul>
<ul><li>Maintaining ownership of service tickets throughout the life span of the support request</li></ul>
<ul><li>Collaborating with other MP staff and vendor support resources to resolve requests</li></ul>
<ul><li>Participating in ongoing personal training and attainment of technical certifications</li></ul>
<ul><li>Ensuring the security of all configurations made on end user systems</li></ul>
<ul><li>Providing updates, status, and completion information to management</li></ul>
<ul><li>Train users to use technology that is required for their job</li></ul>
<ul><li>Backup technician to help support our external customers</li></ul><br>
<p></p>
<p>
Essential Education and Qualifications:</p>
<ul><li>Strong verbal and written communication skills</li></ul>
<ul><li>Ability to remain calm while handling and prioritizing many tasks simultaneously</li></ul>
<ul><li>Organizational skills</li></ul>
<ul><li>Strong technical aptitude in areas of OS repairs, malware remove, and general computer troubleshooting</li></ul>
<ul><li>Understanding of desktop/laptop/mobile computing platforms and their hardware and software</li></ul>
<ul><li>Working knowledge in Microsoft Windows, Server OS, Microsoft 365, Active Directory, domain security, group policy and computer networking</li></ul><br>
<p></p>
<p>
Preferred Skills:</p>
<ul><li>Windows OS</li></ul>
<ul><li>TCP/IP</li></ul>
<ul><li>Microsoft 365</li></ul>
<ul><li>Basic Active Directory understanding</li></ul><br>
<p></p>
<p>
Physical Demands:</p>
<ul><li>Ability to lift and/or move up to 50 pounds</li></ul>
<ul><li>Bending, stooping, kneeling</li></ul><br>
<p></p>
<p>
Benefits offered to eligible employees include medical, dental, vision, and supplemental life insurance, along with Paid Time Off, paid Holidays, traditional and ROTH 401(k) options with company match, employee stock purchase plan, education assistance program, employee assistance program, training and development opportunities, Telecommunications Industry Registered Apprenticeship Program, and a Commercial Driver&rsquo;s License obtainment program.</p><br>
<p></p>
<p><i>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</i></p></div>

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