helpdesk analyst

Travelport

<div>
 <p>
  We're looking for GDS specialists to provide guidance and technical support to our frontline customer service across the full Travelport range.
 </p>
 <p>
  <strong>
   Travel obsessed? Big tech fan? Hey, you&rsquo;re in good company. If you want to be part of the industry that makes the world go round, then look no further.
  </strong>
 </p>
 <p>
  Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school reunion. While we can&rsquo;t solve mosquito bites or lost luggage, we can simplify a lot of the technical parts of travel, and we&rsquo;re looking for the best thinkers to help us do it.
 </p>
 <p>
  We&rsquo;re hiring right now for a
  <strong>
   Premier Helpdesk Analyst - English/French !
  </strong>
  Search for #Travelport on LinkedIn and hear from our amazing team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   How you&rsquo;ll make an impact:
  </strong>
 </p>
 <p>
  We're looking for GDS specialists to provide guidance and technical support to our frontline customer service across the full Travelport range.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your role in action:
  </strong>
 </p>
 <ul>
  <li>
   Provide Helpdesk support of the full Travelport product range on both functional as well as technical issues. Managing incidents from our omnichannel offerings that include but are not limited to; phone, web submit, chat and email.
  </li>
  <li>
   Identify and correctly troubleshoot all problems reported to minimise the impact on customers. Resolve problems reported by customers locally or refer to the correct service provider for rapid resolution within the Travelport escalation procedures.
  </li>
  <li>
   Adhere to resolution/escalation times to minimise the impact on our customers and continually strive for improved performance. Continuously increase Travelport application knowledge to rapidly identify and resolve problems reported.
  </li>
  <li>
   Report problems via our Incident Management System. Monitor and track these incidents through to valid updates/resolutions. Assist with identifying trends that can be used to increase customer satisfaction.
  </li>
  <li>
   Ownership and commitment to problem resolution for Premier customers. Ensure all calls/incidents are handled promptly, courteously, accurately, and within Travelport policy. Promote Travelport self-service options to customers, including MyTravelport.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Could this be you?
  </strong>
 </p>
 <ul>
  <li>
   At least 2 years of knowledge of working experience within a travel agency, tour operator or airline environment.
   <strong>
    GDS knowledge &ndash; Galileo GDS experience required.
   </strong>
   Candidates with experience in other GDS systems would also be considered.
  </li>
  <li>
   Experience with CETS or any other leisure tool is welcome but not required.
  </li>
  <li>
   Ability to develop strong customer relationships through a collaborative, consultative, reliable, and empathetic approach. Strong team player with excellent English communication skills.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Discover why our teams love working here:
  </strong>
 </p>
 <p>
  We&rsquo;re a diverse and inclusive workforce, representative of the communities and customers we serve. We&rsquo;re committed to eliminating inequality and unconscious bias, and to providing a work environment where all employees can confidently, and comfortably, share their opinions and challenge the norms.
 </p>
</div>


Premier Helpdesk Analyst - English/French

<div><p>We're looking for GDS specialists to provide guidance and technical support to our frontline customer service across the full Travelport range.
</p><p><b>Travel obsessed? Big tech fan? Hey, you&rsquo;re in good company. If you want to be part of the industry that makes the world go round, then look no further.
</b></p><p>Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school reunion. While we can&rsquo;t solve mosquito bites or lost luggage, we can simplify a lot of the technical parts of travel, and we&rsquo;re looking for the best thinkers to help us do it.
</p><p>We&rsquo;re hiring right now for a <b>Premier Helpdesk Analyst - English/French ! </b>Search for #Travelport on LinkedIn and hear from our amazing team.
</p><p><b>How you&rsquo;ll make an impact:
</b></p><p>We're looking for GDS specialists to provide guidance and technical support to our frontline customer service across the full Travelport range.
</p><p><b>Your role in action:
</b></p><ul><li>Provide Helpdesk support of the full Travelport product range on both functional as well as technical issues. Managing incidents from our omnichannel offerings that include but are not limited to; phone, web submit, chat and email.
</li><li>Identify and correctly troubleshoot all problems reported to minimise the impact on customers. Resolve problems reported by customers locally or refer to the correct service provider for rapid resolution within the Travelport escalation procedures.
</li><li>Adhere to resolution/escalation times to minimise the impact on our customers and continually strive for improved performance. Continuously increase Travelport application knowledge to rapidly identify and resolve problems reported.
</li><li>Report problems via our Incident Management System. Monitor and track these incidents through to valid updates/resolutions. Assist with identifying trends that can be used to increase customer satisfaction.
</li><li>Ownership and commitment to problem resolution for Premier customers. Ensure all calls/incidents are handled promptly, courteously, accurately, and within Travelport policy. Promote Travelport self-service options to customers including MyTravelport.
</li></ul><p><b>Could this be you?
</b></p><ul><li>At least 2 years of knowledge of working experience within a travel agency, tour operator or airline environment. <b>GDS knowledge &ndash; Galileo GDS experience required. </b>Candidates with experience in other GDS systems would also be considered.
</li><li>Experience with CETS or any other leisure tool is welcome but not required.
</li><li>Ability to develop strong customer relationships through a collaborative, consultative, reliable, and empathetic approach. Strong team player with excellent English communication skills.
</li></ul><p><b>Discover why our teams love working here:
</b></p><p>We&rsquo;re a diverse and inclusive workforce, representative of the communities and customers we serve. We&rsquo;re committed to eliminating inequality and unconscious bias, and to providing a work environment where all employees can confidently, and comfortably, share their opinions and challenge the norms.
</p><p><b>Where do we start? Our benefits package includes:
</b></p><p>Competitive salary, hybrid working model, annual bonus (non-contractual), statutory sick pay, pension contribution and medical + dental insurance. We also offer life and accident insurance as well as transport allowance.
</p><p>Search for #lifeattravelport &amp; #travelportGDL for our employee stories on LinkedIn!
</p><p><b>Your journey at Travelport starts here- apply now!
</b></p><p><i>We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.</i></p></div>

<div>Overview:
<div><b>
***This position is physically located in Kuwait in support of LOGCAP***</b></div><div></div><div><br>
Under the general supervision of the SASMO Tactical Network Supervisor; this position provides customer technical support to included conducting training and performs maintenance duties in support of all LIS systems . This support covers all aspects of system operation, to include the diagnosing and troubleshooting of current LIS software, hardware, and communication interfaces.</div>
Responsibilities:
<div><i>
This position description is subject to change at any time as needed to meet the requirements of the program or company.</i></div><br>
<div></div><ul><li>
Provides responsive technical and functional field level maintenance support to its customers.</li><li>
Provides telephonic assistance to resolve a problem, but if necessary, provide direct assistance at the supported customer&rsquo;s location.</li><li>
Maintains secure encrypted wireless intranet network and oversight of operations to ensure compliance with PSW and DA Regulations as required.</li><li>
Administrate, install and repair current LIS software and others as required.</li><li>
Install SCP/ICP, collect, store and organizes LIS backups as per Continues of Operations Plan (COOP).</li><li>
Coordinate with Tobyhanna FRA for replacement or repair of LIS Hardware.</li><li>
Provide 24/7 on call customer service support to LIS clients.</li><li>
Liaison between Theater SASMO and SEC Lee. Coordinate with LIS customer to install new software loads to ensure there will be little disruption to daily activity.</li><li>
Should be proficient in GCSS-Army business tasks and seek assistance through the GCSS-Army Production</li><li>
Support Center using help desk ticket procedures.</li><li>
Instruct Military and Civilian personnel in GCSS Army both in a class room setting and on-site assistance</li><li>
Performs all other duties as assigned.</li></ul>
Qualifications:
<ul><li><b>Minimum Qualifications:</b> Education/Certifications: One year related experience may be substituted for one year of education, if degree is required.<ul><li>
Must be CAC eligible and/or able to obtain a Common Access Card (CAC)</li><li>
Must be a U.S. Citizen</li><li>
A valid driver&rsquo;s license and the ability to obtain a U. S. Government Motor Vehicle Operator&rsquo;s License and host nation Driver&rsquo;s License, is required.</li><li>
Bachelor&rsquo;s degree in computer science or related field preferred. Work experience may be substituted for educational requirements. One (1) year of college is equivalent to one (1) year of experience, etc. Combination of work experience and education will be considered.</li></ul></li><li><b>
Must be certified one of the following within six months of hire date:</b><ul><li>
A+: Computing Technology Industry Association (CompTIA)</li><li>
Network+: CompTIA</li></ul></li><li><b>
Experience:</b><ul><li>
Two years&rsquo; experience installing, operating, and performing maintenance on multi-functional/multi-user information processing systems and peripheral equipment and auxiliary devices.</li><li>
Minimum of two years&rsquo; experience with DOD, MILNET, or equal system experience.</li><li>
Preferably Two years&rsquo; experience in working with and experience training GCSS-Army.</li><li>
2 years experience with Microsoft Windows operation systems, data communications, network management and/or Cisco equipment and the latest office site software.</li><li>
Must have at least two years of direct management of data communications and network management, as required to operate and maintain the WAN/LAN.</li></ul></li><li><b>
Skills:</b><ul><li>
Requires advanced knowledge of GCSS-Army, UNIX, LIS and RFID</li><li>
Must have the ability to isolate AND fix problems in functional/non-functioning equipment systems or software</li><li>
Must be able to identify and act on unique or recurring customer issues</li><li>
Must possess the ability to analyze and solve technical issues by utilizing problem solving ability and strong trouble shooting techniques</li><li>
Must have high-level organizational and planning skills.</li><li>
Must have high level of proficiency in the use of MS Office, including work, Excel, Outlook and other related applications.</li><li>
Must have excellent communications skills, both written and oral.</li><li>
Preferred to have CASCOM level GCSS-Army certification for instructing GCSS -Army Training.</li></ul></li><li><b>
Working Conditions:</b><ul><li>
Must be capable of working in an extreme weather conditions with temperatures exceeding 120 degrees Fahrenheit.</li><li>
Indoor and/or outdoor environment with very adverse and harsh conditions (i.e., hot, dry, dusty, desert environment with average temperatures of 30 degrees in the winter and 130 degrees in the summer months).</li><li>
Includes some industrial production environment conditions as well.</li></ul></li><li><b>
Physical Requirements:</b><ul><li>
Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.</li><li>
Work may require heavy lifting, stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where a potential could exist for exposure to physical, chemical, or biological agents.</li><li>
Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices.</li><li>
Must comply with all Fire and Safety Regulations and post policies.</li></ul></li></ul><h4 class="jobSectionHeader"><b>
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</b></h4></div>

SASMO Helpdesk Analyst/Instructor

<div>
 <p>
  We&rsquo;re hiring right now for a
  <strong>
   Premier Helpdesk Analyst - English/French
  </strong>
  for a permanent position based in Cairo, Egypt.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   How you&rsquo;ll make an impact:
  </strong>
 </p>
 <p>
  We're looking for GDS specialists to provide guidance and technical support to our frontline customer service across the full Travelport range.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your role in action:
  </strong>
 </p>
 <ul>
  <li>
   Provide Helpdesk support of the full Travelport product range on both functional as well as technical issues. Managing incidents from our omnichannel offerings that include but are not limited to; phone, web submit, chat and email.
  </li>
  <li>
   Identify and correctly troubleshoot all problems reported to minimise the impact on customers. Resolve problems reported by customers locally or refer to the correct service provider for rapid resolution within the Travelport escalation procedures.
  </li>
  <li>
   Adhere to resolution/escalation times to minimise the impact on our customers and continually strive for improved performance. Continuously increase Travelport application knowledge to rapidly identify and resolve problems reported.
  </li>
  <li>
   Report problems via our Incident Management System. Monitor and track these incidents through to valid updates/resolutions. Assist with identifying trends that can be used to increase customer satisfaction.
  </li>
  <li>
   Ownership and commitment to problem resolution for Premier customers. Ensure all calls/incidents are handled promptly, courteously, accurately, and within Travelport policy. Promote Travelport self-service options to customers including MyTravelport.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Could this be you?
  </strong>
 </p>
 <ul>
  <li>
   At least 2 years of knowledge of working experience within a travel agency, tour operator or airline environment.
   <strong>
    GDS knowledge &ndash; Galileo GDS experience required.
   </strong>
   Candidates with experience in other GDS systems would also be considered.
  </li>
  <li>
   Experience with CETS or any other leisure tool is welcome but not required.
  </li>
  <li>
   Ability to develop strong customer relationships through a collaborative, consultative, reliable, and empathetic approach. Strong team player with excellent English communication skills.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Please note that this will be working in French working hours so weekend would be Saturday and Sunday.
 </p>
 <p>
  <br/>
 </p>
 <p>
  If interested, please get in touch with me on Linkedin or drop an email with your recent CV on usha@infotreeglobal.com and I'll get back to you at the earliest.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Best Regards
 </p>
 <p>
  Usha
 </p>
 <p>
  Infotree Global Solutions
 </p>
 <p>
  Linkedin: linkedin.com/in/usha-rahul-116453223
 </p>
</div>


Help Desk Analyst

Avensys Consulting

<div>
 <p>
  Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are seeking for
  <strong>
   Command Center Analyst
  </strong>
  Position
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Position Details:
  </strong>
 </p>
 <p>
  <strong>
   Command Center Analyst
   <u>
    (1 year Onsite Assignment)
   </u>
  </strong>
 </p>
 <p>
  <strong>
   Location: Riyadh, Saudi Arabia (Onsite required, Proficiency in Arabic Language is Mandatory)
  </strong>
 </p>
 <p>
  <strong>
   Engagement Type: Contract &mdash; 1 year (Renewable)
  </strong>
 </p>
 <p>
  <strong>
   Start Date: Immediate / As soon as available
  </strong>
 </p>
 <p>
  <strong>
   Yrs of Exp: Min 2+ years of relevant experience
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <ul>
  <li>
   Monitor IT infrastructure alerts and events across network, server, and application systems using monitoring tools.
  </li>
  <li>
   Create and categorize tickets in the ITSM system (e.g., ServiceNow, BMC) as per SOPs upon detection of defined alerts or threshold breaches.
  </li>
  <li>
   Follow predefined workflows to notify relevant resolver groups or escalate incidents when needed.
  </li>
  <li>
   Operate in a 24x7 shift environment (including night and weekend shifts).
  </li>
  <li>
   Maintain event logs and document issues accurately for further triage and resolution.
  </li>
  <li>
   Support initial validation of events (false positive elimination) based on standard checks.
  </li>
  <li>
   Collaborate with L1/L2 support teams for incident handover or follow-up.
  </li>
  <li>
   Ensure compliance with monitoring KPIs and SLAs for incident detection and ticket creation.
  </li>
  <li>
   Assist in upkeep of monitoring dashboards and tools under supervision.
  </li>
  <li>
   Participate in periodic system health checks and basic IT operations tasks based on SOPs.
  </li>
 </ul>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   2&ndash;5 years in NOC/Helpdesk/Operations
  </li>
  <li>
   Familiarity with monitoring tools.
  </li>
  <li>
   ITIL Foundations
  </li>
  <li>
   Strong communication Skills.
  </li>
  <li>
   Readiness for 24&times;7 shifts.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WHAT&rsquo;S ON OFFER:
  </strong>
 </p>
 <p>
  You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to
  <strong>
   uma@aven-sys.com
  </strong>
  . Your interest will be treated with strict confidentiality.
 </p>
 <p>
  <br/>
 </p>
 <p>
  CONSULTANT DETAILS:
 </p>
 <p>
  Consultant Name : Uma
 </p>
 <p>
  AvensysConsultingPteLtd
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    Privacy Statement:
   </em>
  </strong>
  Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.
 </p>
 <p>
 </p>
</div>


Command Center Analyst

Packers Plus

<div><b>Primary Role Focus</b><br>
Participate in a wide variety of analytical and technical assignments providing problem diagnosis and solutions documentation, implementation, administration, support, and maintenance of a variety of hardware, software, and network products in an information technology desktop environment. The Desktop Analyst is a key customer service role at Packers Plus, focused on providing exceptional customer service experience to our internal customers. A Packers Desktop Analyst will collaborate as a member of a global IT Team, supporting a broad range of software, hardware, and windows operating system platforms. This role reports to the IT Manager.<br>
<br>
<b>Key Tasks and Responsibilities</b><ul><li>
Fully document problem symptoms and capture all relevant system and application information within the company call tracking system</li><li>
Independently resolve most problems/questions that arise, and consult with senior team members or other I/S development staff on unusual or difficult problems</li><li>
Recognize problem issues that affect multiple end users and work with other I/S departments to prioritize and solve quickly</li><li>
Provide after-hours support as needed</li><li>
Provides technical support on client-side applications, software, desktop hardware, peripherals, and printers</li><li>
Provides technical support for manufacturing related IT hardware and software</li><li>
Documents site specific information and system software installation procedures.</li><li>
Maintains accurate software and hardware asset information
</li><li>Manages mobile device deployment and related hardware</li><li>
Manages enrolment and administration of MDM devices, including company mobile phones and scanners</li><li>
Works with the IT Manager on assigned projects
</li><li>Upgrades or replaces system software and components in conjunction with the IT Manager
</li><li>Maintains Software and Hardware standards</li><li>
Looks to improve the operating environment at Packers Plus</li><li>
Resolves Helpdesk tickets with a prominent level of detail and within defined Service Level Objectives (SLO&rsquo;s)</li><li>
Constantly seek to improve technical skills and continuously research Information Technology trends</li><li>
Assists third party IT Support groups globally with assigned work by providing guidance and instruction</li></ul><br>
<b>
Position Requirements</b><br>
Experience and Skills<ul><li>
Advanced Windows Active Directory experience and user account management
</li><li>Advanced knowledge of Microsoft Windows 10 and Office 365</li><li>
Advanced technical troubleshooting skills</li><li>
Advanced knowledge of iOS and Android operating systems</li><li>
Advanced ability and willingness to research and learn new technologies as they are introduced to the environment</li><li>
Basic knowledge of network environments and concepts such as TCP/IP, DHCP, DNS, and VPN</li><li>
Basic knowledge of server operating systems, server tools and utilities, and server data backup and restore</li><li>
Advanced knowledge of technical analysis, implementation, configuration, and upgrading of computer hardware, software, and peripherals</li><li>
Intermediate understanding of Information Security practices and access provisioning</li><li>
Intermediate Office 365/Azure AD administrative skills</li><li>
Intermediate SCCM administrative skills</li><li>
Strong organization skills and ability to manage a constantly changing workload</li><li>
Excellent oral and written English language skills</li><li>
Minimal travel time required, 2 &ndash; 5% for the entire year</li></ul><br>
Education and Training<ul><li>
Post-Secondary Degree in Information Technology preferred</li><li>
ITIL Foundations desirable</li><li>
Technical certifications considered</li></ul><br>
Physical, Business and Safety Requirements
<ul><li>Compliance with Packers Plus Health and Safety Program</li><li>
Extended periods of sitting at a desk using a computer monitor, keyboard, and mouse</li></ul><br>
<b>
Competencies</b><br>
Packers Plus Values<ul><li>
Customer Intimacy</li><li>
Operational Excellence</li><li>
Innovation</li></ul><br>
Role Competencies<ul><li>
Action Oriented</li><li>
Analytical Thinking</li><li>
Attention to Detail</li><li>
Customer Focus</li><li>
Flexibility/Adaptability</li><li>
Interpersonal Savvy</li><li>
Problem Solving</li><li>
Teamwork</li><li>
Technical Learning</li></ul><br>
<p>
</p><p>NpYmpiFDuF</p></div>

Desktop Analyst

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Service Desk Analyst L1
</div></div></div></div><div><div><div><div>City: Pune
</div></div></div></div><div><div><div><div>State/Province: Maharashtra
</div></div></div></div><div><div><div><div>Posting Start Date: 12/31/25
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Role Purpose
</b></p><p>The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro&Atilde;&cent;&Acirc;&Acirc;s Service Desk objectives
</p></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div><div><p><b>Do
</b></p><p><b>1. Be responsible for primary user support and customer service
</b></p><p>a. Respond to queries from all calls, portal, emails, chats from the client
</p><p>b. Become familiar with each client and their respective applications/ processes
</p><p>c. Learn fundamental operations of commonly-used software, hardware and other equipment
</p><p>d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
</p><p>e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA &amp; hits
</p><p>f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework
</p><p><b>2. Regular MIS &amp; resolution log management on queries raised
</b></p><p>a. Record events and problems and their resolution in logs
</p><p>b. Follow-up and update customer status and information
</p><p>c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
</p><p>d. Identify and suggest improvements on processes, procedures etc
</p></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div><div><p><b>Deliver
</b></p><div><div><div><div><b>No </b></div><div><b>Performance Parameter </b></div><div><b>Measure
</b></div></div><br>
<div><div>1 </div><div>Service Desk Delivery
</div><div><ul><li>Adherence to TAT, SLA as per SoW
</li><li>Minimal Escalation
</li><li>Customer Experience
</li></ul></div></div><br>
<div><div>2 </div><div>Personal
</div><div><ul><li>Attendance
</li>Documentation etc<br>
<li>
</li></ul></div></div><br>
</div></div></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div></div></div></div></div></div></div><div></div><div><div><div><div>Mandatory Skills: TIS Service Desk .<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

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