helpdesk analyst

SolarWinds

<div><div><p>At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve&mdash;including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.</p>
<p>
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We're looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you're looking to build your career with an exceptional team, you've come to the right place. Join SolarWinds and grow with us!</p></div><p></p>
<p><b>
About the Role</b></p>
<p>
We're looking for a proactive and detail-oriented Helpdesk Analyst to join our Customer Operations team. This role is central to ensuring smooth day-to-day operations, efficient management of internal Helpdesk requests, and consistent adherence to operational processes.</p>
<p>
The ideal candidate enjoys problem-solving, is skilled at managing multiple priorities, and brings strong documentation and communication skills. You'll work closely with internal teams across Customer Success, Support, and Services to ensure timely issue resolution, data integrity, and continuous process improvement.</p>
<p><b>
Key Responsibilities</b></p>
<ul>
<li>Manage incoming Helpdesk tickets across systems such as Salesforce, Gainsight and NetSuite.</li>
<li>Triage, investigate, and document issues with clear troubleshooting steps before escalating.</li>
<li>Ensure timely responses and resolutions in line with established SLAs.</li>
<li>Collaborate with admin teams to resolve issues efficiently and maintain transparency through detailed updates.</li>
<li>Identify recurring issues and document solutions for future reference and process improvement.</li>
<li>Communicate progress and blockers proactively to ensure visibility and timely resolution.</li>
<li>Own key operational workflows for license renewals and Product Version Management, ensuring proactive renewal management and accurate stakeholder communication.</li>
<li>Enhance support efficiency through weekly performance updates, issue tracking, and cross-functional collaboration to streamline workflows.</li>
</ul>
<p><b>Skills &amp; Qualifications</b></p>
<ul>
<li>2&ndash;3 years of experience in a Helpdesk, Operations, or Technical Support role.</li>
<li>Familiarity with business systems like Salesforce, Gainsight, or NetSuite preferred.</li>
<li>Strong troubleshooting, documentation, and communication skills.</li>
<li>Ability to manage multiple priorities with attention to detail and accountability.</li>
<li>Self-starter who can work independently while collaborating effectively with cross-functional teams.</li>
</ul>
<p><b>Success in This Role Looks Like</b></p>
<ul>
<li>Timely responses and resolutions on Helpdesk tickets.</li>
<li>Well-documented investigations and clear communication with stakeholders.</li>
<li>Smooth management of renewals and operational workflows.</li>
<li>Demonstrated ownership, consistency, and process reliability.</li>
</ul>
<p></p><div><p>SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.</p>
<p>
All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice</p></div></div>

Helpdesk Analyst

Burhan Technology Computer Co. W.L.L.

<p><b>Job Title:</b> Senior Helpdesk Analyst</p><p><b>Department:</b> Technical Services<br/><b>Location:</b> Kuwait, Full-time onsite</p><p><b>Role Overview</b></p><p>As a <b>Senior Helpdesk Analyst</b>, you will play a key role in ensuring the smooth handling of customer support requests and incident reports. You will be responsible for analyzing and assessing incoming tickets, assigning them to the right technical engineers, and maintaining continuous communication between customers and the technical team. You will also ensure that all requests are properly logged and tracked in <b>Zoho Desk</b>, in line with defined SLAs and the Company&rsquo;s service quality standards.</p><p><b>Key Responsibilities</b></p><ul><li>Analyze, categorize, and prioritize all incoming incidents and service requests from customers.</li><li>Create and manage tickets in <b>Zoho Desk</b>, ensuring all details are accurately recorded.</li><li>Assign requests to the appropriate technical engineers or service teams based on expertise and workload.</li><li>Liaise between customers and technical engineers to ensure effective communication and timely updates.</li><li>Track ticket progress and ensure all cases are handled within SLA timelines.</li><li>Escalate unresolved or high-priority issues to the Technical Manager as necessary.</li><li>Generate regular reports on helpdesk performance, open tickets, and response metrics.</li><li>Identify common or recurring issues and suggest improvements to processes or documentation.</li><li>Maintain and update internal knowledge base and procedural documents.</li><li>Support the coordination of internal projects or PoCs as required by the Technical Manager.</li></ul><p><b>Qualifications &amp; Experience</b></p><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related discipline.</li><li><b>3&ndash;5 years</b> of experience in IT Helpdesk or Service Operations.</li><li>Strong understanding of <b>IT service management (ITSM)</b> frameworks and best practices.</li><li>Hands-on experience with <b>Zoho Desk</b> or similar ITSM/ticketing tools (e.g., ServiceDesk Plus, Jira, Freshservice).</li><li>Excellent communication, coordination, and multitasking skills.</li><li>Strong analytical and problem-solving capabilities.</li><li>Proficiency in written and spoken English; Arabic knowledge is a plus.</li><li><b>ITIL Foundation certification</b> is an advantage.</li></ul><p><b>Personal Attributes</b></p><ul><li>Customer-focused with a proactive attitude and strong sense of ownership.</li><li>Highly organized, detail-oriented, and capable of managing multiple priorities.</li><li>Effective communicator with strong interpersonal skills.</li><li>Collaborative and able to work seamlessly within a dynamic technical team environment.</li></ul><p>Job Type: Full-time</p>

Sr. Helpdesk Analyst

Langham Hotel London

<div><h4 class="jobSectionHeader"><b>Perks</b></h4><p>
Public Transportation Subsidy, 401k Match, Tuition Reimbursement, Medical Benefits, Referral Incentive Program, and more.</p><p><b>
About Langham Hospitality Group</b></p><p>
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying&rsquo;nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.</p><p>
LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.</p><p><b>
PURPOSE &amp; OBJECTIVE:</b></p><p>
The IT Analyst will work closely with the Director of IT in the day-to-day operations of IT department as well as supporting property guests. The department&rsquo;s primary customers are the hotel guests and clients, followed by hotel management and staff. The IT Analyst will need to be able to work briskly in a highly-technical environment while balancing multiple tasks.</p><p><b>
RESPONSIBILITES AND JOB DUTIES:</b></p><ul>
<li>
Provide technical assistance (via phone, email, or in person) and support for helpdesk tickets</li>
<li>Provide outstanding client and guest support in line with 5-star Hotel standards</li>
<li>Available for guest room and meeting room technology support as necessary</li>
<li>Conduct self in a most professional manner at all times to reflect the Hotel standards</li>
<li>Assist with the rollout of new systems and updating of existing systems in a 24/7 production environment</li>
<li>Maintain inventory for all hardware and software assets</li>
<li>Work with Director of IT to ensure strict enforcement of Infosec policies</li>
<li>Create and maintain ActiveDirectory user and machine accounts</li>
<li>Take lead on new user onboarding</li>
<li>Act as an onsite expert for Microsoft Office products</li>
<li>Under guidance of Director of IT, act as escalation point for A/V system troubleshooting</li>
<li>Assist with the general troubleshooting of network backbone, server, and storage components, and escalate or resolve with vendor support as necessary</li>
<li>Support management and staff in their utilization of remote work software</li>
<li>Ensure that each piece of computer equipment and the computer room are kept clean</li>
<li>Organize and maintain repository of software and license information</li>
<li>Act as &ldquo;system owner&rdquo; for select systems as delegated by Director of IT</li>
<li>Any other IT-related duties as delegated by the Director of IT</li>
</ul><p><b>
JOB REQUIREMENTS:</b></p><ul>
<li>
Candidate should have a mature and professional attitude with good written and oral communication skills</li>
<li>Willing to work a flexible schedule in order to accomplish all major responsibilities and tasks</li>
<li>An analytical approach to problems and a regard for detail and accuracy</li>
<li>Able to provide help and support to both guests and colleagues</li>
<li>Capable of seeking solutions and answers utilizing both group and external sources</li>
<li>A self-motivated individual able to identify, take ownership and implement new technology related procedures that will improve guest service, operations and profitability</li>
<li>Able to break down and relay technical information to non-technical persons</li>
</ul><p><b>
EXPERIENCE REQUIRED:</b></p><ul><li>
2-3 years&rsquo; experience supporting business systems</li></ul><p><b>
DESIRED BEHAVIORS:</b></p><ul>
<li>
Guest/Client focused; detail orientated individual</li>
<li>Ability to maintain a positive attitude in a fast paced work environment</li>
<li>Confident individual who is willing to assume responsibility</li>
<li>Demonstrates high degree of drive and determination</li>
<li>Adaptive and flexible (changing technologies, processes, environments)</li>
<li>Ability to work and make decisions with minimal supervision</li>
<li>Team player</li>
</ul><p><b>
LICENSES OR CERTIFICATES:</b></p><div>
<ul><li>
All relevant certifications acquired and up to date</li></ul>
<p><b>
SALARY RANGE:</b></p>
<div><ul><li>
$36.05 - $38.46 per hour</li></ul></div></div></div>

IT Analyst

Confidential Company

<ul><li>Address user tickets regarding issues reported on helpdesk</li><li>Provide first level technical support on Desktop/Laptops/Printers etc.</li><li>Installing Operating System, Applications and Computer Peripherals</li><li>Ask targeted questions to diagnose problems</li><li>Guide users with simple, step by step instructions on phone if required</li><li>Conduct remote troubleshooting via remote desktop applications</li><li>Test alternative pathways until the issue is resolved</li><li>Follow up with users to ensure their systems are functional</li><li>Record technical issues and solutions in case logs on Helpdesk</li><li>Direct unresolved issues to the next level of support personnel</li><li>Report user feedback and potential product requests to the IT Incharge</li><li>Provide first-line technical support across various hardware and software issues, ensuring timely resolution to minimize downtime.</li><li>Perform installations, configurations, and upgrades of desktop systems and peripherals, tailoring setups to meet user-specific requirements.</li><li>Conduct regular maintenance checks and updates on computer systems to enhance performance and security.</li><li>Assist in onboarding new employees by setting up their workstations and ensuring all necessary software is installed and operational.</li><li>Educate users on best practices for IT security, helping to safeguard organizational data from potential threats.</li></ul><br/>

Desktop Support Engineer

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Service Desk Analyst L2
</div></div></div></div><div><div><div><div>Req Id: 112365
</div></div></div></div><div><div><div><div>City: Ahmedabad
</div></div></div></div><div><div><div><div>State/Province: Gujarat
</div></div></div></div><div><div><div><div>Posting Start Date: 11/18/25
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Role:
</b></p><p>The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro&acirc;&#128;&#153;s Service Desk objectives
</p></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><p><b>Do:
</b></p><ul><li><b>Be responsible for primary user support and customer service
</b><ul><li>Respond to queries from all calls, portal, emails, chats from the client
</li><li>Become familiar with each client and their respective applications/ processes
</li><li>Learn fundamental operations of commonly-used software, hardware and other equipment
</li><li>Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
</li><li>Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA &amp; hits
</li>Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework<br>
<li>
</li></ul></li></ul><p></p><ul><li><b>Regular MIS &amp; resolution log management on queries raised
</b><ul><li>Record events and problems and their resolution in logs
</li><li>Follow-up and update customer status and information
</li><li>Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
</li><li>Identify and suggest improvements on processes, procedures etc.
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><p><b>Deliver:
</b></p><div><div><div><div><b>No.
</b></div><div><p><b>Performance Parameter<br>
</b></p></div><div><p><b>Measure<br>
</b></p></div></div><br>
<div><div>1.
</div><div><p>Service Desk Delivery<br>
</p></div><div><p>Adherence to TAT, SLA as per SoW
</p><p>Minimal Escalation
</p><p>Customer Experience<br>
</p></div></div><br>
<div><div>2.
</div><div><p>Personal<br>
</p></div><div><p>Attendance
</p><p>Documentation etc.<br>
</p></div></div><br>
</div></div></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div></div></div></div></div></div></div><div></div><div><div><div><div>Mandatory Skills: TIS Service Desk .<br>
<p></p>Experience: 1-3 Years .<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

Service Desk Analyst L2

Sysco

Job Description <br><p><strong>Service Desk Analyst<br> Hybrid - Ashford, Belfast or London</strong></p><p>Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis.</p><p>Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations  click apply for full job details

Service Desk Analyst (French or Swedish speaking)

KVC Health Systems

<div><p><b>Help Desk Analyst &ndash; Join a Mission-Driven Team with a Work Wellbeing Score of 82</b></p><p>
Make a real impact while advancing your technical career. At <b>KVC</b>, we&rsquo;re committed to supporting our employees just as much as we support the individuals and families we serve. Our <b>Indeed Work Wellbeing Score of 82</b> reflects our dedication to a positive, collaborative, and growth-oriented work environment.</p><p><b>
Position Summary:</b><br>
The <b>Help Desk Analyst</b> serves as the first point of contact for technology-related issues within their region and provides remote support to other agency locations. This role involves troubleshooting, documenting, and resolving technical issues related to hardware, software, and networking. The Help Desk Analyst also assists with system maintenance, technical projects, and occasional travel to other sites.</p><p>
This is a <b>hybrid position</b> &mdash; working <b>onsite three days per week and remote two days per week</b>. The first <b>60 days of training will be fully onsite</b> at our <b>Olathe, KS office</b>.</p><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h3><ul><li><p>
Respond to technical support tickets and incoming calls, resolving or escalating as needed</p></li><li><p>
Provide excellent customer service and timely follow-up on IT support requests</p></li><li><p>
Troubleshoot PC hardware, software, and network issues</p></li><li><p>
Set up and manage user accounts, phone numbers, and voicemail accounts</p></li><li><p>
Maintain IT inventory and documentation</p></li><li><p>
Identify and recycle end-of-life equipment responsibly</p></li><li><p>
Develop and maintain user training materials and technical documentation</p></li><li><p>
Collaborate with IT team members and supervisors to ensure efficient problem resolution</p></li><li><p>
Participate in occasional on-call responsibilities</p></li></ul><h3 class="jobSectionHeader"><b>
What We&rsquo;re Looking For</b></h3><ul><li><p><b>
Education:</b> Associate degree or equivalent job experience</p></li><li><p><b>
Experience:</b> 1&ndash;3 years of experience in a business environment supporting PC hardware, data networking, and software troubleshooting</p></li><li><p><b>
Licensure/Requirements:</b></p><ul><li><p>
Valid driver&rsquo;s license and auto insurance</p></li><li><p>
At least 21 years old</p></li><li><p>
Ability to meet KVC&rsquo;s insurance requirements</p></li></ul></li><li><p><b>
Preferred Certifications:</b></p><ul><li><p>
CompTIA A+ Hardware &amp; Operating Systems</p></li><li><p>
CompTIA Network+</p></li><li><p>
MCP (Microsoft Certified Professional)</p></li></ul></li><li><p><b>
Preferred Education:</b> Degree in Information Technology or related field</p></li></ul><h3 class="jobSectionHeader"><b>
Key Skills &amp; Competencies</b></h3><ul><li><p>
Strong customer service orientation and communication skills</p></li><li><p>
Resourcefulness in problem-solving and issue resolution</p></li><li><p>
Initiative to learn, grow, and take ownership of work</p></li><li><p>
Ability to think critically and adapt communication to the audience</p></li><li><p>
Team-oriented mindset and accountability in all work interactions</p></li></ul><h3 class="jobSectionHeader"><b>
Why Join KVC</b></h3><p>
At KVC, you&rsquo;ll be part of an organization that values growth, collaboration, and innovation. We provide opportunities for professional development, recognize initiative, and cultivate a culture where every team member can thrive.</p><p>
Our <b>Work Wellbeing Score of 82</b> on Indeed demonstrates that our employees feel supported, valued, and empowered to do their best work.</p><p><b>
Ready to grow your IT career while making a difference?</b><br>
Apply today to join KVC&rsquo;s dedicated technology team.</p></div>

Help Desk Analyst

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