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VIA University College

<div>
 WE&rsquo;RE HIRING A DESKSIDE TECHNICIAN (L2) &ndash; EUC &amp; DC!
 
 
 Excis is a global IT support leader, driven by innovation and collaboration. We&rsquo;re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you&rsquo;ll look forward to coming to work every day.
 
 
 Client in 190+ countries
 
 6000+ Engineers
 
 200+ Enterprise Clients
 
 
 We are seeking an experienced Deskside Support Technician to provide high-level technical support for end-user computing environments. In this role, you will be responsible for troubleshooting hardware, software, and network issues while delivering exceptional service to employees, including executive/VIP staff.
 
 
 Key Responsibilities:
 
 <ul>
 <li>
 Provide onsite and remote support for Windows 10/11, macOS, and mobile devices (iOS/Android)
 
 </li>
 <li>
 Diagnose and resolve issues related to O365, Active Directory, printers, video conferencing systems, and peripherals
 
 </li>
 <li>
 Perform IMAC (Install, Move, Add, Change) tasks, including hardware/software deployments and upgrades
 
 </li>
 <li>
 Manage asset inventory, including tagging, tracking, and reporting
 
 </li>
 <li>
 Support VIP users with prompt and professional service
 
 </li>
 <li>
 Collaborate with IT teams to escalate and resolve complex technical issues
 
 </li>
 <li>
 Document solutions in the ticket system, create knowledge base articles, and provide user training when necessary
 
 
 
 </li>
 </ul>
 Requirements
 
 
 Technical Skills &amp; Experience:
 
 <ul>
 <li>
 4+ years of hands-on EUC/Break-fix experience in desktop support or IT helpdesk roles
 
 </li>
 <li>
 Strong knowledge of Windows OS (10/11), macOS, and Microsoft O365
 
 </li>
 <li>
 Experience with Microsoft Intune and Desktop Central for endpoint management
 
 </li>
 <li>
 Proficiency with Active Directory, remote support tools, and mobile device management
 
 </li>
 <li>
 Ability to troubleshoot hardware (laptops, printers, AV systems) and software issues
 
 </li>
 <li>
 Familiarity with malware removal and basic network troubleshooting
 
 
 </li>
 </ul>
 Soft Skills &amp; Certifications:
 
 <ul>
 <li>
 Excellent verbal and written communication skills in both English and Arabic
 
 </li>
 <li>
 Exceptional customer service skills (VIP support experience preferred)
 
 </li>
 <li>
 Ability to work in a fast-paced corporate environment
 
 </li>
 <li>
 A+ Certification, MCP, or ITIL (preferred but not required)
 
 
 </li>
 </ul>
 Physical Requirements:
 
 <ul>
 <li>
 Ability to lift/move equipment (up to 50 lbs)
 
 </li>
 <li>
 Willingness to travel between office locations if required
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 Competitive salary
 
 </li>
 <li>
 Collaborative and inclusive work culture
 
 </li>
 <li>
 Career growth opportunities in a global IT environment
 
 
 </li>
 </ul>
 Join Our Team!
 
 If you are a problem-solver with strong technical skills and a passion for delivering top-notch IT support, we want to hear from you! Apply now to become part of a dynamic team where your expertise makes a real impact.
 
 
 
</div>

Deskside Support Technician (L2) - EUC & DC UAE

EXCIS COMPLIANCE LIMITED

We are seeking an experienced Deskside Support Technician to provide high-level technical support for end-user computing environments. In this role, you will be responsible for troubleshooting hardware, software, and network issues while delivering exceptional service to employees, including executive/VIP staff.
Key Responsibilities:
<ul>
<li>Provide onsite and remote support for Windows 10/11, macOS, and mobile devices (iOS/Android)</li>
<li>Diagnose and resolve issues related to O365, Active Directory, printers, video conferencing systems, and peripherals</li>
<li>Perform IMAC (Install, Move, Add, Change) tasks, including hardware/software deployments and upgrades</li>
<li>Manage asset inventory, including tagging, tracking, and reporting</li>
<li>Support VIP users with prompt and professional service</li>
<li>Collaborate with IT teams to escalate and resolve complex technical issues</li>
<li>Document solutions in the ticket system, create knowledge base articles, and provide user training when necessary</li>
</ul>
Technical Skills &amp; Experience:
<ul>
<li>4+ years of hands-on EUC/Break-fix experience in desktop support or IT helpdesk roles</li>
<li>Strong knowledge of Windows OS (10/11), macOS, and Microsoft O365</li>
<li>Experience with Microsoft Intune and Desktop Central for endpoint management</li>
<li>Proficiency with Active Directory, remote support tools, and mobile device management</li>
<li>Ability to troubleshoot hardware (laptops, printers, AV systems) and software issues</li>
<li>Familiarity with malware removal and basic network troubleshooting</li>
</ul>
Soft Skills &amp; Certifications:
<ul>
<li>Excellent verbal and written communication skills in both English and Arabic</li>
<li>Exceptional customer service skills (VIP support experience preferred)</li>
<li>Ability to work in a fast-paced corporate environment</li>
<li>A+ Certification, MCP, or ITIL (preferred but not required)</li>
</ul>
Physical Requirements:
<ul>
<li>Ability to lift/move equipment (up to 50 lbs)</li>
<li>Willingness to travel between office locations if required</li>
</ul>

Deskside Support Technician (L2)

We are seeking an experienced Deskside Support Technician to provide high-level technical support for end-user computing environments. In this role, you will be responsible for troubleshooting hardware, software, and network issues while delivering exceptional service to employees, including executive/VIP staff.
Key Responsibilities:
<ul>
<li>Provide onsite and remote support for Windows 10/11, macOS, and mobile devices (iOS/Android)</li>
<li>Diagnose and resolve issues related to O365, Active Directory, printers, video conferencing systems, and peripherals</li>
<li>Perform IMAC (Install, Move, Add, Change) tasks, including hardware/software deployments and upgrades</li>
<li>Manage asset inventory, including tagging, tracking, and reporting</li>
<li>Support VIP users with prompt and professional service</li>
<li>Collaborate with IT teams to escalate and resolve complex technical issues</li>
<li>Document solutions in the ticket system, create knowledge base articles, and provide user training when necessary</li>
</ul>
Technical Skills &amp; Experience:
<ul>
<li>4+ years of hands-on EUC/Break-fix experience in desktop support or IT helpdesk roles</li>
<li>Strong knowledge of Windows OS (10/11), macOS, and Microsoft O365</li>
<li>Experience with Microsoft Intune and Desktop Central for endpoint management</li>
<li>Proficiency with Active Directory, remote support tools, and mobile device management</li>
<li>Ability to troubleshoot hardware (laptops, printers, AV systems) and software issues</li>
<li>Familiarity with malware removal and basic network troubleshooting</li>
</ul>
Soft Skills &amp; Certifications:
<ul>
<li>Excellent verbal and written communication skills in both English and Arabic</li>
<li>Exceptional customer service skills (VIP support experience preferred)</li>
<li>Ability to work in a fast-paced corporate environment</li>
<li>A+ Certification, MCP, or ITIL (preferred but not required)</li>
</ul>
Physical Requirements:
<ul>
<li>Ability to lift/move equipment (up to 50 lbs)</li>
<li>Willingness to travel between office locations if required</li>
</ul>

Deskside Support Technician (L2) - EUC & DC

AEserver

Duties and Responsibilities: The duties of the CRM are both sales &amp; technical and include the management of the complete life cycle of the customer from ordering to support to follow ups. Responsible for the daily operations of the technical support helpdesk (ticket system) Answer phone calls and emails with technical issues from current customers and logging a helpdesk ticket Manage customers accounts through the internal web system (WHMCS) Be present on the live chat (website) to assist customers with technical issues (level 1, 2,3) also be present on the internal phone system. Have the knowledge and understanding of how Linux/Windows web servers are run Understand the different web server types, operating systems, control panels (cpanel, plesk) and how to manage them Understand basic SSH commands &amp; RDP tools Ability to setup a brand new servers from scratch using root details (install, harden, setup, maintain) Ability to security harden, tweak and analyze server issues Ability to search for spamming customers, resolve IP blacklist issues and manage server IP blacklist and outgoing SMTP issues Work with server/data center providers to setup servers, resolve major issues over all keep the servers healthy and updated to the latest standards Ability to setup shared, VPS, Cloud and dedicated hosting packages Understanding &amp; setup of the new cloud technologies such as VMware, XEN, KVM, Hyper-V, Amazon EC2 (and others), DigitalOcean, Google Cloud, Microsoft Azure, etc Understanding of common software such as Wordpress, Joomla, email marketing, etc Be responsible for the full technical operations of all servers and systems in the company Be able to work alone, or from home (when needed), independent when other team members are away and proactively respond to customers and fellow employees. Consult &amp; suggest to the management on new tools, software and hardware available in them market. Knowledge, Skills and Abilities required: Superior use of internet, SSH, RDP, Email, Domain names, DNS, IP addresses (v4,v6), DNS Zone file Superior knowledge of CentOS, Ubunto, Windows, etc Experience using different web servers, email servers, VPS, Cloud, Dedicated, etc Cloud experience to setup, load balance, geo balance, failover setup, etc Experience with web server security, email spamming, resolving hacked websites, hardening website code and web servers. Experience working in a web hosting company Strong interpersonal and communication skills. Strong analytical and problem solving skills under pressure. Knowledge of customer service standards and procedures. Ability to create, compose, and edit written materials technical knowledge base for customers. Strong English (both spoken and written). Arabic and other languages are a bonus. Bonus/Extra Skills: Graphic Design skills A minimum of 1 years in e-commerce, website design, basic programming Experience in php, html5, mysql, asp, .net and mssql Prior experience in IT customer support, hosting companies. Entrepreneur spirit Note: Training will be provided during the first month 
<div></div>

Server Admin

Atlantis Resorts

As an IT Helpdesk Agent, you will be a key member of the IT Service Desk team, supporting both Atlantis The Palm and Atlantis The Royal. You will provide consistent, high-quality first-level IT support for colleagues and guests, ensuring smooth day-to-day technology operations across the resorts.Your responsibilities will include logging, troubleshooting, and resolving IT-related incidents, performing user onboarding and offboarding, managing incident workflows, escalating where necessary, and delivering support across all levels of the organization. You will also work closely with Global IT on enterprise applications, remote support, and potential cyber security matters while maintaining professionalism and discretion.

Agent, Information Technology Helpdesk

KERZNER INTERNATIONAL LIMITED

As an IT Helpdesk Agent, you will be a key member of the IT Service Desk team, supporting both Atlantis The Palm and Atlantis The Royal. You will provide consistent, high-quality first-level IT support for colleagues and guests, ensuring smooth day-to-day technology operations across the resorts.
Your responsibilities will include logging, troubleshooting, and resolving IT-related incidents, performing user onboarding and offboarding, managing incident workflows, escalating where necessary, and delivering support across all levels of the organization. You will also work closely with Global IT on enterprise applications, remote support, and potential cyber security matters while maintaining professionalism and discretion.

Halian

<ul><li>Provide Tier 2 technical support to end users via phone, email, and chat.</li><li>Manage the onboarding and offboarding processes for employees and contractors.</li><li>Diagnose and resolve technical issues.</li><li>Assist System Administrators in addressing daily challenges.</li><li>Upgrade network devices to the latest firmware versions.</li><li>Train new system users and set up their accounts.</li><li>Monitor the performance of servers, software, and hardware.</li><li>Troubleshoot and support Zoom Rooms, AV systems, and meeting room configurations.</li><li>Provide advanced support for macOS/Windows devices and MDM.</li><li>Ensure the smooth deployment of new applications.</li><li>Maintain and update technical documentation.</li><li>Participate in projects aimed at improving helpdesk efficiency and effectiveness.</li><li>Solid knowledge of Identity and Access Management (IAM) platforms (OneLogin, Okta).</li></ul>

IT Operations Engineer

Explore 350+ Helpdesk technician in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

350 helpdesk technician jobs IN Dubai United Arab Emirates

Deskside Support Technician (L2) - EUC & DC UAE

Deskside Support Technician (L2)

Deskside Support Technician (L2) - EUC & DC

Server Admin

Agent, Information Technology Helpdesk

Agent, Information Technology Helpdesk

IT Operations Engineer