helpdesk technician

Cape Fear Community College

<div><div><div><h2 class="jobSectionHeader">Position Description</h2></div>
<div>DEFINITION: 
Provides Tier 1 support to CFCC students, faculty, and staff via phone, email, computer chat, and in-person. Asks appropriate questions and use knowledge and resources to diagnose and resolve their issues. Escalates issues that extend beyond Tier I span of control. 
 
SUPERVISION RECEIVED AND EXERCISED: 
<ul><li>
Receives general supervision from the Technical Support Manager.</li><li>
Exercises no supervision.</li></ul></div>
<div><h2 class="jobSectionHeader">Duties &amp; Responsibilities (Essential Functions)</h2></div>
<div>ESSENTIAL AND OTHER IMPORTANT FUNCTIONS STATEMENTS: 
Essential and other important responsibilities and duties may include, but are not limited to, the following: 
 
Essential Functions: 
<ul><li>
Assign Help Desk tickets in a timely manner</li><li>
Respond to customer issues via phone, email, computer chat, walk-ins, and any other form of contact</li><li>
Provide a high level of customer assistance</li><li>
Document customer interactions</li><li>
Run diagnostics to resolve customer reported issues</li><li>
Escalate issues to the next Tier with next level of difficulty</li><li>
Install, make changes and repair computer hardware and software</li><li>
Follow-up with customers to ensure issues are resolved</li></ul>
 
Other Important Functions: 
<ul><li>
Assist with creating and editing documentation in IT Services systems.</li><li>
Clean, organize, and maintain the Help Desk and related storage areas when necessary</li><li>
Assist in inventory tracking and auditing</li><li>
Perform other related duties and responsibilities as assigned</li></ul> 
 
QUALIFICATIONS: 
 
Knowledge of: 
<ul><li>
Computer operating systems and various software programs and applications</li></ul> 
<ul><li>
Web-based software</li></ul> 
<ul><li>
Basic network concepts including wireless</li></ul> 
<ul><li>
Safe web surfing practices</li></ul> 
<ul><li>
Other devices used for online instruction (i.e., tablets and smartphones)</li></ul>
 
Ability To: 
<ul><li>
Communicate in a professional and effective manner both verbally and in written form</li><li>
Diagnose and resolve basic computer technical issues</li><li>
Keep detailed notes on tickets</li><li>
Perform general clerical activities as assigned.</li><li>
Understand and follow oral and written instructions.</li><li>
Establish and maintain cooperative working relationships with those contacted in the course of work</li><li>
Interpret and apply CFCC goals, objectives, policies, procedures, rules, and regulations</li><li>
Maintain effective audio-visual discrimination and perception needed for:<ul><li>
Making observations</li><li>
Reading and writing</li><li>
Communicating with others</li><li>
Operating assigned equipment</li><li>
Handling varied tasks simultaneously</li></ul></li><li>
Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following:<ul><li>
Standing or sitting for extended periods of time</li><li>
Bending, stooping, and ability to lift up to 50 pounds</li><li>
Operating assigned equipment</li><li>
Handling varied tasks simultaneously</li></ul></li><li>
Maintain mental capacity, which allow the capability of:<ul><li>
Making sound decisions</li><li>
Responding to questions</li><li>
Demonstrating intellectual capabilities</li></ul></li></ul></div> 

<div><h2 class="jobSectionHeader">Qualifications</h2></div>
<div>EXPERIENCE AND TRAINING GUIDELINES: 
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: 
 
Minimum Education/Training: 
<ul><li>
High school diploma or GED</li></ul>
 
Minimum Experience: 
<ul><li>
One year of professional experience in the use of computer equipment and a variety of software involving customer service</li><li>
Experience with computers and printers within a networked environment</li></ul>
 
Preferred Education/Training, Experience, Skills: 
<ul><li>
Associate&rsquo;s degree, with course work in computer applications, database management, computer repair, networking, or a related field</li><li>
Two or more years of experience working in an enterprise computer support organization is desirable</li><li>
Experience with a Help Desk application is preferred</li><li>
Experience with wireless networks and mobile apps is desirable</li><li>
Experience with online applications is desirable</li></ul></div> 

<div><h2 class="jobSectionHeader">Supplemental Information</h2></div> 
<div> 
Special Instructions to Applicants: 
This position REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS be submitted in addition to the application. Please have these documents ready to upload when applying. 
 
Candidates are required to submit OFFICIAL TRANSCRIPTS for all degrees obtained prior to their first day of work or hire date. If highest level of education is High School diploma or equivalent, proof of completion is required. 
 
Candidates who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Master's degree conferred by a regionally accredited college or university in the United States.</div>
</div><div></div><div><div>STATEMENT OF NON-DISCRIMINATION
Cape Fear Community College, its faculty and staff, and the Board of Trustees are fully committed to the principles and practice of equal employment and educational opportunities. The College does not discriminate against applicants, students, or employees in any programs and activities provided on the basis of race, color, national origin, sex (including pregnancy and sexual orientation), gender (including gender identity and status as a transgender or transsexual individual), disability, religion, age, genetic information, veteran status or any other protected status as required by Title IX of the Educational Amendments of 1972, Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964 and any other applicable statutes and CFCC policies.</div></div></div>

Helpdesk Technician

SKYTEK Solutions

Level 2 IT Support Engineer &ndash; Onsite &amp; HelpdeskLocation: Coral Springs, FL (Onsite Position)Company: SKYTEK Solutions &ndash; Modern IT, Cybersecurity &amp; Cloud MSPAre you a skilled IT Support Engineer who thrives on solving problems, delivering exceptional service, and taking your technical abilities to the next level? SKYTEK Solutions is expanding and looking for a rock-solid Level 2 Technician who can support our clients both onsite and remotely through our helpdesk.If you&rsquo;re the type of technician who owns the issue, communicates well with end-users, and loves learning new technologies &mdash; you&rsquo;ll fit right in.---What You&rsquo;ll Do<ul><li>You will work directly with clients and internal teams to provide high-quality technical support across desktops, servers, networks, cloud systems, and core business applications.</li><li>Client Support &amp; Helpdesk Duties</li><li>Provide Level 2 remote and onsite support for end-user devices, O365, networking, and business applications</li><li>Troubleshoot and resolve escalated tickets from the service desk</li><li>Support laptop/desktop setup, deployment, imaging, and application installs</li><li>Manage and support Active Directory user accounts, group policies, permissions, MFA &amp; SSO</li><li>Onsite Technical Support</li><li>Travel to client sites when required (local) for support, installs, upgrades, hardware setups, and troubleshooting</li><li>Provide professional customer-facing support and maintain strong client relationships</li><li>Systems &amp; Tools</li><li>Support and administration of Microsoft 365, Teams, Outlook, OneDrive, and Intune environments</li><li>Perform Windows OS troubleshooting (10/11), printers, VPN, and network connectivity issues</li><li>Use RMM tools to troubleshoot alerts, patch systems, and run scripts</li><li>Assist with documentation in IT Glue</li><li>Projects &amp; Improvements</li><li>Participate in IT initiatives like system upgrades, cloud migrations, and cybersecurity deployments</li><li>Identify recurring issues and help create solutions, SOPs, and knowledgebase articles</li></ul>---What Makes You a Strong FitYou&rsquo;re a tech-savvy problem solver with strong customer service and solid technical fundamentals.Required Skills &amp; Experience<ul><li>2&ndash;5 years of IT support experience (MSP experience strongly preferred)</li><li>Strong experience supporting Windows 10/11, Microsoft 365, Azure AD/Entra, and Intune</li><li>Familiarity with server environments, AD, DNS, DHCP, Group Policies</li><li>Experience with common RMM and ticketing platforms</li><li>Strong troubleshooting and communication skills with a customer-first approach</li><li>Bonus Skills (Nice to Have)</li><li>Experience with firewalls, switching, and Wi-Fi technologies</li><li>Basic PowerShell scripting experience</li><li>Knowledge of Azure, VMware, Veeam, or backup solutions</li><li>CompTIA A+, Network+, or Microsoft certifications</li></ul>Job Type: Full-timePay: From $20.25 per hourExpected hours: 40 per weekBenefits:<ul><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Work Location: In person

Level 2 IT Support Engineer

Stratacent

Title/Position: Associate Trainee Enterprise 
Job Location: Gurugram 
Employment Type: Full Time 
Shift Timings: 24*7 Rotational (includes nightshifts, weekends and holidays) 
 
The Enterprise Helpdesk Technician will be responsible for providing support and assistance to end-users within the organization. This role involves troubleshooting hardware and software issues, managing user accounts, and ensuring the smooth operation of IT systems. 
 
Requirements: 
&quot; Bachelor's degree in computer science, Information Technology or Computer application (BSc. Computer Science, BCA, MCA, BTECH) 
&quot; Good understanding of Operating systems 
&quot; Basic knowledge and understanding of hardware, application software and networking 
&quot; Excellent written and spoken communication 
Primary Roles and Responsibilities: 
&quot; Troubleshoot / resolve the issues for which users connect with the ServiceDesk 
&quot; Create tickets [Incidents / Requests] and follow up with resolver groups for resolution 
&quot; Identify the right categories / sub-categories for the issues to ensure the tickets are created, resolved / routed under right category/sub-category 
&quot; Analyse the tickets to ensure they are resolved right first time and avoid unnecessary ticket hops 
&quot; Analyse and highlight any issues which needs to be raised as Major Incident to the Lead or Incident Manager basis the criteria 
&quot; Keep track of the tickets and follow the 3-strike policy and keep the user updated on the status of the tickets apart from following up with them on resolution status. 
 
Employee Benefits:
 
&quot; Group Medical Insurance 
&quot; Cab facility 
&quot; Meals/snacks 
&quot; Continuous Learning Program 
 
Company Profile
 
Stratacent is an IT Consulting and Services firm, headquartered in Jersey City, NJ, with two global delivery centres in New York City area and New Delhi area plus offices in London, Canada and Pune, India. 
We are a leading IT services provider focusing in Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their digital transformation journey and provides services/ solutions around Cloud Infrastructure, Data and Analytics, Automation, Application Development and ITSM. 
We have partnerships with SAS, Automation Anywhere, Snowflake, Azure, AWS and GCP. 
URL - http://stratacent.com

Associate Trainee Enterprise

CK Power

Onsite in St. Louis, MO.Requires some domestic travel as needed.$55,000-$65,000/year.CK Power is a family-owned business that has been providing off-highway power solutions for 90 years. At CK Power, we have the well-deserved reputation for engineering and building products that simply can&rsquo;t be made by the competition. We provide custom diesel power units and generators to a diverse group of industries that power the background of everyday life. To learn more, please visit us at www.ckpower.com.CK Power is looking for a Systems Administrator I / Helpdesk Technician at our St. Louis, MO location. The Systems Administrator I / Helpdesk Technician supports all information technology functions within CK Power Family of Companies. You&rsquo;ll ensure that the company&rsquo;s technology infrastructure&mdash;servers, networks, applications, and user devices&mdash;operates efficiently and securely. The position combines hands-on technical support with systems administration responsibilities to keep business operations running smoothly across multiple locations.What You&rsquo;ll Do:<ul><li>Provide daily technical support to employees, including hardware, software, and network troubleshooting (in-person and remote).</li><li>Administer and maintain Windows servers, Active Directory, and Group Policy objects.</li><li>Manage Microsoft 365 environment, including user accounts, email, Teams, and SharePoint.</li><li>Monitor and maintain local and wide area networks, firewalls, switches, and wireless systems.</li><li>Ensure proper data backup, recovery, and disaster recovery procedures are in place and regularly tested.</li><li>Support the implementation and maintenance of ERP and production-related software systems.</li><li>Maintain IT documentation for systems, configurations, and procedures.</li><li>Manage hardware inventory, software licensing, and warranty tracking.</li><li>Assist in the planning and execution of IT projects such as equipment upgrades, system migrations, and infrastructure improvements.</li><li>Implement cybersecurity best practices, including endpoint protection, access control, and user training.</li><li>Coordinate with third-party vendors and service providers as needed.</li><li>Provide training and guidance to employees on basic IT practices and data security.</li></ul>What You&rsquo;ll Need:<ul><li>3+ years of IT experience, preferably in a manufacturing or industrial environment.</li><li>Working knowledge of Windows Server, Active Directory, Microsoft 365, networking fundamentals, and system backups.</li><li>Familiarity with virtualization platforms (VMware or Hyper-V) and remote access tools.</li></ul>What Helps:<ul><li>Associate&rsquo;s or Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field preferred.</li><li>Experience supporting ERP or business management systems is a plus.</li><li>Relevant certifications (CompTIA, Microsoft, Cisco) preferred but not required.</li></ul>The above list is non-exhaustive. Other essential job functions may exist that are not listed here.Competitive pay and benefits!Ask about our sign-on bonus!Equal Opportunity Employer including veterans and persons with disabilities.Job Types: Full-time, PermanentPay: $55,000.00 - $65,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

Systems Administrator I

Pet Food Experts Inc

<div>Join the Pack at Pet Food Experts! 
With a rich history spanning more than 80 years, Pet Food Experts has grown from a small family-run business into the nation&rsquo;s leading pet specialty distributor, proudly serving over 10,000 independent pet retail locations nationwide. At Pet Food Experts (PFX), we do more than distribute the best pet products&mdash;we fuel independent pet retailers with passion, expertise, and an unwavering commitment to community. With continued growth and an expanded national footprint, we&rsquo;re stronger than ever, ready to serve more retailers, support more brands, and make an even bigger impact in the pet industry.
The Help Desk Technician is responsible for manning the IT helpdesk and assisting all Pet Food Experts&rsquo; end-users, both on site and remotely with day-to-day IT requirements, providing tier 1 help desk and desktop support, and escalating to System Administrators as needed, to support the Information Technology department initiatives. This position requires a candidate with 1-2 years' experience in IT in order to support existing and future IT growth. Duties consist of working with the IT staff to support end-user needs, desktop and office applications, supporting end-user software and hardware needs, both remotely and hands on.
Schedule:<ul><li>
Monday-Friday: Full-time, On-Site. Weekend on-call support required.</li></ul>
What You&rsquo;ll Do<ul><li>
 Support all end-user related issues.</li><li>
Manage help desk ticketing system</li><li>
Meet SLA level of service for help desk</li><li>
Assign/Escalate tickets to appropriate IT support personnel as needed</li><li>
Assist IT System Administrators with software and hardware installs</li><li>
Setup New hire laptops and greet them on first day</li><li>
Administer, install and troubleshoot windows operating systems</li><li>
Coordinate with System Admin to update Laptop builds and procedures</li><li>
Configure software and resolve technical problems.</li><li>
Support end-user technology needs, including email printing and application services</li><li>
Documentation of policies and procedures as well as end-user guides and training materials</li><li>
Work with facilities to ensure end-users have an acceptable working environment.</li><li>
Represent IT Department in a positive and supportive manner, demonstrating support for and serving as an example of service excellence by responding promptly to end user concerns or requests</li><li>
Report to IT Manager while working closely with a small team of likeminded IT Support Staff</li><li>
Provide details of system service levels, maintenance, system downtime, turnaround and response times</li><li>
Provide metrics for capacity management purposes</li><li>
Participate in and recommend enhancements to systems as needed</li><li>
Provide guidance/experience with ticketing system to end users</li><li>
Perform upgrades as required</li></ul>
What We&rsquo;re Looking For<ul><li>
1-2 years of experience in windows 11 support</li><li>
Associates degree or equivalent training in Computer Science, Computer Engineering or related technology skills</li><li>
Good understanding of Network fundamentals</li><li>
Experience with Microsoft Office and Google Workspaces</li><li>
Effective written and verbal skills</li><li>
Able to take direction as well as the desire to take initiative</li><li>
Able to work with hands for minor facility repair/improvement needs</li></ul>
The Perks of Being Part of the PFX Pack!
We know that happy, supported employees make the best teammates&mdash;so we&rsquo;ve got you covered with some seriously great benefits!<ul><li>
Full Benefits Package &ndash; Medical, dental, and vision to keep you feeling your best.</li><li>
Paid Parental Leave &ndash; Supporting you in every stage of life&mdash;furry babies and human ones!</li><li>
Pet Perks &amp; Product Discounts &ndash; Treat your pets like royalty with exclusive savings.</li><li>
Education Assistance Program &ndash; Invest in yourself, and we&rsquo;ll help with the cost!</li></ul>
Pet Food Experts is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, citizenship, age, sex, gender identity, sexual orientation, marital status, disability, military status, or any protected characteristic.
All employment offers are contingent on passing a criminal background check.</div>

Help Desk Technician

edari

<div>
 
 
 We are looking to hire a Helpdesk Administrator
 
 who will be responsible for overseeing help desk operations and providing front-line technical support to end users within
 
 one of the leading semi-government organizations in the region
 
 . The role will play a key part in ensuring
 
 efficient IT service delivery and maintaining high customer satisfaction.
 
 
 
 
 
 
 This position is a
 
 contract role with an initial duration of 12 months and is renewable.
 
 
 
 
 
 
 The Helpdesk Administrator will work closely with the Digital Governance &amp; Security team to
 
 manage IT ticketing processes, deliver timely and effective support
 
 , and contribute to the development of best practices in IT service management and user support.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Serve as the first point of contact for user IT support via phone, email, or ticketing systems.
 </li>
 <li>
 Manage and prioritize helpdesk tickets, ensuring timely resolution and SLA compliance.
 </li>
 <li>
 Log incidents and resolutions accurately and prepare regular performance reports.
 </li>
 <li>
 Install, configure, and troubleshoot hardware, software, and peripheral devices.
 </li>
 <li>
 Prepare reports on helpdesk performance, ticket volumes, and issue trends for management review.
 </li>
 <li>
 Develop and update technical documentation, FAQs, and end-user guides to promote user self-services
 </li>
 <li>
 Maintain IT asset inventory and coordinate with vendors for issue resolution.
 </li>
 <li>
 Coordinate with vendors and internal technical teams for issue resolution and service improvements
 </li>
 <li>
 Create and update user guides, FAQs, and documentation to promote self-service.
 </li>
 <li>
 Identify recurring issues and recommend process or training improvements.
 </li>
 <li>
 Support continuous service enhancement and deliver high customer satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Knowledge, Skills &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology or a related field.
 </li>
 <li>
 Minimum of 2 years of experience in IT customer support or helpdesk operations.
 </li>
 <li>
 Proficiency in both English and Arabic languages.
 </li>
 <li>
 Strong knowledge of Windows OS, Microsoft 365, and common enterprise applications.
 </li>
 <li>
 Experience using IT ticketing systems such as ServiceNow, ManageEngine, or similar.
 </li>
 <li>
 Basic understanding of networking, system administration, and IT troubleshooting.
 </li>
 <li>
 Excellent communication, organizational, and problem-solving skills.
 </li>
 <li>
 Strong customer service orientation and ability to manage multiple priorities.
 </li>
 <li>
 Relevant IT or Helpdesk certifications (e.g., CompTIA A+, ITIL Foundation, or equivalent) are an advantage.
 </li>
 <li>
 Strong analytical, reporting, and data visualization skills.
 </li>
 </ul>
 
 
 
 
 
 Availability:
 
 
 
 &bull; Preference will be given to candidates
 
 available to join immediately
 
 upon offer acceptance.
 
 
 
</div>

Help Desk Administrator

EXCIS COMPLIANCE LIMITED

We are seeking an experienced Deskside Support Technician to provide high-level technical support for end-user computing environments. In this role, you will be responsible for troubleshooting hardware, software, and network issues while delivering exceptional service to employees, including executive/VIP staff.
Key Responsibilities:
<ul>
<li>Provide onsite and remote support for Windows 10/11, macOS, and mobile devices (iOS/Android)</li>
<li>Diagnose and resolve issues related to O365, Active Directory, printers, video conferencing systems, and peripherals</li>
<li>Perform IMAC (Install, Move, Add, Change) tasks, including hardware/software deployments and upgrades</li>
<li>Manage asset inventory, including tagging, tracking, and reporting</li>
<li>Support VIP users with prompt and professional service</li>
<li>Collaborate with IT teams to escalate and resolve complex technical issues</li>
<li>Document solutions in the ticket system, create knowledge base articles, and provide user training when necessary</li>
</ul>
Technical Skills &amp; Experience:
<ul>
<li>4+ years of hands-on EUC/Break-fix experience in desktop support or IT helpdesk roles</li>
<li>Strong knowledge of Windows OS (10/11), macOS, and Microsoft O365</li>
<li>Experience with Microsoft Intune and Desktop Central for endpoint management</li>
<li>Proficiency with Active Directory, remote support tools, and mobile device management</li>
<li>Ability to troubleshoot hardware (laptops, printers, AV systems) and software issues</li>
<li>Familiarity with malware removal and basic network troubleshooting</li>
</ul>
Soft Skills &amp; Certifications:
<ul>
<li>Excellent verbal and written communication skills in both English and Arabic</li>
<li>Exceptional customer service skills (VIP support experience preferred)</li>
<li>Ability to work in a fast-paced corporate environment</li>
<li>A+ Certification, MCP, or ITIL (preferred but not required)</li>
</ul>
Physical Requirements:
<ul>
<li>Ability to lift/move equipment (up to 50 lbs)</li>
<li>Willingness to travel between office locations if required</li>
</ul>

Deskside Support Technician (L2) - EUC & DC

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