helpdesk technician

Ibin Ajayan Trading Group

<p><b>Job Title:</b></p><p>Junior IT Support / Helpdesk Technician</p><p><b>Job Summary:</b></p><p>We are seeking a Junior IT Support / Helpdesk Technician with at least 1 year of experience in providing technical support. The ideal candidate will assist in troubleshooting hardware and software issues, supporting end-users, and ensuring smooth IT operations.</p><p><b>Key Responsibilities:</b></p><ul><li>Provide first-level technical support for desktops, laptops, printers, and other IT equipment.</li><li>Troubleshoot and resolve hardware, software, and basic network issues.</li><li>Install, configure, and maintain operating systems and applications.</li><li>Assist with user account management (password resets, access permissions).</li><li>Log and track support requests in the ticketing system.</li><li>Support IT inventory management and maintain documentation.</li><li>Escalate complex issues to senior IT staff when necessary.</li></ul><p><b>Requirements:</b></p><ul><li>Minimum 1 year of experience in an IT support or helpdesk role.</li><li>Basic knowledge of Windows OS, MS Office, and common IT hardware.</li><li>Familiarity with network basics (LAN/Wi-Fi, IP addressing).</li><li>Good problem-solving and communication skills.</li><li>Ability to work in a team-oriented environment.</li><li>Diploma or degree in IT, Computer Science, or related field (or equivalent experience).</li></ul><p><b>Preferred Skills (Nice to Have):</b></p><ul><li>Basic knowledge of Active Directory and Office 365.</li><li>Knowledge of remote support tools.</li><li>Basic understanding of IT security best practices.</li><li>Basic knowledge of networking and CCTV.</li></ul><p>Job Types: Full-time, Permanent</p><p>Application Question(s):</p><ul><li>Required notice period / visa status?</li></ul>

Junior IT Support/Helpdesk Technician

Sandia Resort & Casino

<p></p><div><div><div><div><div><div><div><p><b>Position Summary</b></p><br>
</div></div><br>
<div><div><p>Help Desk Technician II will be the second tier level of support. Under general supervision, provide technical software, and hardware problem resolution to all end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a help desk environment; clearly communicate technical solutions in a user-friendly, professional manner; assist System Analyst II; pass more complex and involved end-user problems on to the System Analyst II. Documents, tracks, and monitors all computer system work requests through the use of the IT tracking software to ensure a timely resolution to end-users.</p>
<p>Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.</p><br>
 </div></div><br>
<div><div><p><b>Essential Duties and Responsibilities</b></p><br>
</div></div><br>
<div><div><div><ul><li>Via telephone or in-person; In the Information Technology (IT) office or remote sites; identifies, diagnoses, and resolves level two issues for end-users having computer software, hardware, or peripherals issues; communicates solutions to the end-users.</li></ul>
<ul><li>Troubleshoots, analyzes and resolves computer systems hardware, software, and peripherals issues.</li></ul>
<ul><li>Maintains and supports end-user account information to include the individual rights, security of the folders, and group policies, in Active Directory.</li></ul>
<ul><li>Processes and transmits on-demand verification reports to appropriate personnel.</li></ul>
<ul><li>Documents, Tracks, and Monitors all computer system work orders through the IT tracking software. Including detail information about the issue/problem and a complete resolution to the issue/problem.</li></ul>
<ul><li>Provides a high level of technical support for all systems under the control of Information Technology (IT) department, including all software, hardware, and peripherals. Escalating all complex or involved issues/problems to the appropriate System Analyst II, Technical Services Manager or Director of Information Technology (IT)</li></ul>
<ul><li>Provides assistance or training to all end-users where and when required, with the approval of the Technical Services Manager or Director of Information Technology (IT).</li></ul>
<ul><li>Responsible for the setup, support and maintenance of all in house audio visual equipment and non-printed media assets. Excluding audio visual equipment in the conference center that is under contract with a third-party vendor maintenance agreement.</li></ul>
<ul><li>Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.</li></ul>
<ul><li>Performs computer hardware repair for computer equipment and peripherals that are NOT covered by third-party vendor maintenance agreements.</li></ul>
<ul><li>Delivers, tags, sets up, and assists in the configuration of new and used end-user computers hardware/software including peripherals.</li></ul>
<ul><li>Responsible for completing a daily end of shift report; documenting all of the tasks and work orders completed during the shift.</li></ul>
<ul><li>Creates an active issues log to be passed onto the next shift; documenting all ongoing issue of the day to include any high priority work orders.</li></ul>
<ul><li>The Technician II position will be responsible for helping maintain IT inventory.</li></ul>
</div><p>15. Punctual and regular attendance is an essential responsibility for all team members and are expected to</p>
 <p>report to work based upon the assigned schedule each day in accordance with the Attendance Policy for</p>
 <p>Pueblo Sandia.</p><br>
 </div></div><br>
<div><div><p><b>Additional Responsibilities</b></p><br>
</div></div><br>
<div><div><div><ul><li>Performs other related duties as assigned by Technical Services Manager or Director of Information Technology (IT).</li></ul><br>
 </div></div></div><br>
<div><div><p><b>Key Performance Indicators</b></p><br>
</div></div><br>
<div><div><p>This position has Key Performance Indicators (KPI&rsquo;s) identified as a measurement of success. KPI&rsquo;s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI&rsquo;s as part of the performance review process.</p><br>
</div></div><br>
<div><div><p><b>Knowledge, Skills, and Abilities<br>
</b></p></div></div><br>
<div><div><div><ul><li>Knowledge of commonly used concepts, practices, and procedures within an Information Technology (IT) Department.</li></ul>
<ul><li>Ability to communicate effectively, both verbally and in writing.</li></ul>
<ul><li>Ability to analyze complex computer problems and provide solutions.</li></ul>
<ul><li>Knowledge of current technological developments/trends in the information technology field.</li></ul>
<ul><li>Ability to investigate and analyze information and draw conclusion to resolve complicated situations.</li></ul>
<ul><li>Ability to evaluate emerging technologies and identify their potential impact within the existing information technology environment.</li></ul>
<ul><li>Ability to provide technical guidance and instruction on the use of computer technologies.</li></ul>
<ul><li>Ability to plan, design, and implement computer systems and applications.</li></ul>
<ul><li>Fundamental knowledge of basic systems analysis.</li></ul>
<ul><li>Knowledge of, and programming skill in, at least one technologically current scripting language.</li></ul>
<ul><li>Knowledge of a broad range of relevant multi-user computer systems, applications, and/or equipment.</li></ul>
<ul><li>Ability to exhibit a strong motivational commitment to the organization.</li></ul>
<ul><li>Ability to work within a network infrastructure.</li></ul>
<ul><li>Familiar with standard concepts, practices, and procedures within an information technology field.</li></ul>
<ul><li>Possess analytical thinking, troubleshooting and communication skills.</li></ul>
<ul><li>Maintain the confidential nature of matters pertaining to company records, policies and customer lists.</li></ul>
<ul><li>Ability to be on call whenever needed.</li></ul>
<ul><li>Ability to rely on experience and judgment to plan and accomplish set goals.</li></ul>
<ul><li>Knowledge of the following applications or systems is preferred:</li></ul>
</div><ul><li>Windows Server/OS</li>
<li>Microsoft Office</li>
<li>PBX/Voice Mail Support</li>
<li>Networking Protocols</li>
</ul><p>20. Ability to work well with others.</p></div></div></div></div></div></div></div>
<br><p></p><div><div><div><div><div><div><div><p><b>Education and Experience<br>
</b></p></div></div><br>
<div><div><p>Required:</p>
<div><ul><li>Associates degree in Information Technology, Information Technology (IT), CIS (Computer Information Systems) or related degree.</li></ul>
<ul><li>Three (3) years of desktop support experience in a Windows environment</li></ul>
<ul><li>Two (2) years of network support experience.</li></ul>
<ul><li>Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling seven (7) years may substitute for the required education and experience.</li></ul>
</div><p>Preferred:</p>
<div><ul><li>A+, Network+, or Security+ certification.</li></ul>
</div><p>Note: Relevant work experience or education may be substituted to satisfy education and/or work experience.</p><br>
</div></div><br>
<div><div><p><b>License/Certifications/Registrations<br>
</b></p></div></div><br>
<div><div><div><ul><li>Must be able to obtain and maintain the required STGC Gaming License.</li></ul>
<ul><li>Will require a pre-employment and random drug screening.</li></ul><br>
 </div></div></div><br>
<p></p><div><div><p><b>Physical Requirements/Working Conditions</b></p>
<p>The following selected physical activities are required to perform the essential functions of this position</p><br>
</div></div><br>
<div><div><p><b>Physical Requirement</b></p><br>
 </div><div><p><b>Description</b></p><br>
</div></div><br>
<div><div><p><b>Balancing</b></p><br>
</div><div><p>Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.</p><br>
</div></div><br>
<div><div><p><b>Climbing</b></p><br>
</div><div><p>Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.</p><br>
</div></div><br>
<div><div><p><b>Crawling</b></p><br>
</div><div><p>Moving about on hands and knees or hands and feet.</p><br>
</div></div><br>
<div><div><p><b>Crouching</b></p><br>
</div><div><p>Bending the body downward and forward by bending leg and spine.</p><br>
</div></div><br>
<div><div><p><b>Feeling</b></p><br>
</div><div><p>Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.</p><br>
</div></div><br>
<div><div><p><b>Finger Dexterity</b></p><br>
</div><p></p><div><p>Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.</p><br>
</div></div><br>
<div><div><p><b>Grasping</b></p><br>
</div><div><p>Applying pressure to an object with the fingers and palm.</p><br>
</div></div><br>
<div><div><p><b>Hearing</b></p><br>
</div><div><p>Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.</p><br>
</div></div><br>
<div><div><p><b>Kneeling</b></p><br>
</div><div><p>Bending legs at knee to come to a rest on knee or knees.</p><br>
</div></div><br>
<div><div><p><b>Lifting</b></p><br>
</div><div><p>Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.</p><br>
</div></div><br>
<div><div><p><b>Pulling</b></p><br>
</div><div><p>Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.</p><br>
</div></div><br>
<div><div><p><b>Pushing</b></p><br>
</div><div><p>Using upper extremities to press against something with steady force to thrust forward, downward, or outward.</p><br>
</div></div><br>
<div><div><p><b>Reaching</b></p><br>
</div><div><p>Extending hand(s) and arm(s) in any direction.</p><br>
</div></div><br>
<div><div><p><b>Seeing</b></p><br>
</div><div><p>The ability to perceive the nature of objects by the eye.</p><br>
</div></div><br>
<div><div><p><b>Walking</b></p><br>
</div><div><p>Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.</p><br>
</div></div><br>
<div><div><p><b>Sitting</b></p><br>
</div><div><p>Particularly for sustained periods of time.</p><br>
</div></div><br>
<div><div><p><b>Standing</b></p><br>
</div><div><p>Particularly for sustained periods of time.</p><br>
</div></div><br>
<div><div><p><b>Stooping</b></p><br>
</div><div><p>Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.</p><br>
</div></div><br>
<div><div><p><b>Talking</b></p><br>
</div><div><p>Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.</p><br>
</div></div><br>
<div><div><p><b>List Working Conditions Required:</b></p><br>
</div><div><div><ul><li>Work is performed indoors.</li></ul>
<ul><li>Works is in a 24x7on-call environment.</li></ul>
<ul><li>Work hours subject to change with overtime work required.</li></ul>
<ul><li>Must be able to work long hours under stressful conditions.</li></ul><br>
</div><p></p><div><ul><li>Subject to hazards, which may cause personal bodily harm, smoke, common colds, influenza, dust, odors and elevated noise levels.</li></ul>
<ul><li>Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.</li></ul>
</div><p>7. Duties may involve walking, standing for long periods of time, sitting</p>
 <p>and crouching.</p></div></div></div></div></div></div></div><p></p>

HELPDESK TECHNICIAN II

Pacific Office Automation

<div><p><b>Pacific Office Automation</b> is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX &amp; HI With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.</p>
<p>At <b>Pacific Office Automation</b>, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.</p>
<p><b>Position</b></p>
<p>Are you someone who is passionate about customer service, knows how to take initiative, has excellent follow-through, and truly enjoys solving problems? Pacific Office Automation wants to talk to you!<br>
Come Join POA's growing and dynamic IT team in Beaverton, OR as a <b>Tier I Help-desk Technician</b>!</p>
<p><b>Essential Job Duties</b></p>
<ul><li>Remotely troubleshoot and diagnose our customer&rsquo;s network connectivity, PC, VOIP, and server issues</li>
<li>Work closely helping to resolve issues with sales representatives and VOIP engineers</li>
<li>Work with our customers to troubleshoot any issues</li>
</ul>
<p><b>Qualifications</b></p>
<ul><li>Associates or Bachelor&rsquo;s degree</li>
<li>1-2 years professional IT experience mixed with a willingness and capability to learn</li>
<li>Ability to problem solve</li>
<li>Some System Administration experience</li>
<li>Excellent written and oral communication skills</li>
<li>Ability to work in a fast-paced environment.</li>
<li>Working knowledge of Microsoft Office 365</li>
</ul>
<p><b>Benefits</b></p>
<ul><li>Advancement and growth into leadership roles</li>
<li>Team-player environment</li>
<li>Medical/Dental/Vision/Life insurance plans</li>
<li>Matched 401k</li>
<li>PTO, Vacation, Sick Leave</li>
<li>FSA/HSA Programs</li>
<li>$18-$22/hr DOE</li>
</ul>
<p><b>Our Commitment to Diversity and Inclusion</b></p>
<p>Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees&rsquo; differences because we know that diversity makes us stronger.</p>
<p>#LI-Onsite</p></div>

Tier I Helpdesk Technician

ECCO Gulf WLL

<div>
 IT Helpdesk Support Engineer
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 We are seeking an experienced Helpdesk Support Professional to provide both functional
 <br/>
 <br/>
 assistance and technical support to end users. The successful candidate will be
 <br/>
 <br/>
 responsible for supporting Microsoft Windows and client software, administering and
 <br/>
 <br/>
 managing endpoints on-site and remotely, and maintaining user accounts, including
 <br/>
 <br/>
 <strong>
  Creation, Activation, And Deactivation. Additional Responsibilities Include Operating The
  <br/>
  <br/>
 </strong>
 ManageEngine suite for ServiceDesk ticketing and Endpoint Management, supporting the
 <br/>
 <br/>
 Attendance System and Telephony, as well as handling various server and network-related
 <br/>
 <br/>
 tasks. This individual will serve as the primary point of contact for providing both technical
 <br/>
 <br/>
 and functional assistance to users on deployed applications, following established
 <br/>
 <br/>
 procedures and training guidelines. A solid understanding of Microsoft Azure and the
 <br/>
 <br/>
 Dynamics Platform is required.
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Serving as the first point of contact for customers seeking technical assistance over
   <br/>
   <br/>
  </li>
 </ul>
 the phone or email.
 <br/>
 <br/>
 <ul>
  <li>
   support users on a functional level, by offering guidance on how to use systems and
   <br/>
   <br/>
  </li>
 </ul>
 equipment.
 <br/>
 <br/>
 <ul>
  <li>
   Performing remote troubleshooting through diagnostic techniques and pertinent
   <br/>
   <br/>
  </li>
 </ul>
 questions.
 <br/>
 <br/>
 <ul>
  <li>
   Performing on-site installations and support.
  </li>
  <li>
   Install and configure Windows and other desktop software.
  </li>
  <li>
   Configure and manage connectivity and storage
  </li>
  <li>
   Maintain Windows
  </li>
  <li>
   Protect devices and data
  </li>
  <li>
   Deploy Windows client
  </li>
  <li>
   Manage identity and access by creating and maintaining AD users.
  </li>
  <li>
   Manage compliance policies and configuration profiles
  </li>
  <li>
   Manage, maintain, and protect devices
  </li>
  <li>
   Manage apps
  </li>
  <li>
   Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors,
   <br/>
   <br/>
  </li>
 </ul>
 Printers, etc.)
 <br/>
 <br/>
 <ul>
  <li>
   Rollout patches.
  </li>
  <li>
   Assist in person or remotely in the resolution of support issues among company sites
   <br/>
   <br/>
  </li>
 </ul>
 to ensure timely distribution of knowledge and positive impact on user satisfaction
 <br/>
 <br/>
 <ul>
  <li>
   Maintain printing systems and assist with network printer system maintenance
   <br/>
   <br/>
  </li>
 </ul>
 C1-Internal
 <br/>
 <br/>
 <ul>
  <li>
   Maintain backup system and processes.
  </li>
  <li>
   Research, resolve, and respond to questions received via telephone calls, e-mail,
   <br/>
   <br/>
  </li>
 </ul>
 walk-ups, open submitted tickets and callbacks in a timely manner, in accordance
 <br/>
 <br/>
 with current procedures
 <br/>
 <br/>
 <ul>
  <li>
   Acquire and maintain current knowledge of relevant product offerings and support
   <br/>
   <br/>
  </li>
 </ul>
 policies in order to provide technically accurate solutions to customers
 <br/>
 <br/>
 <ul>
  <li>
   Maintains records of daily communication transactions, problems, remedial actions
   <br/>
   <br/>
  </li>
 </ul>
 taken, and installation activities by creating and updating the required tickets.
 <br/>
 <br/>
 <ul>
  <li>
   Work effectively and professionally with other team members, learns from and
   <br/>
   <br/>
  </li>
 </ul>
 shares knowledge with others.
 <br/>
 <br/>
 <ul>
  <li>
   Escalate irresolvable issues to Engineers, advanced support or vendor support.
  </li>
  <li>
   Identify and resolve problems of basic scope using proper tools and techniques
  </li>
  <li>
   Offers suggestions for process improvements in the helpdesk area.
  </li>
  <li>
   Applies basic standards and procedures to accomplish tasks including learning how
   <br/>
   <br/>
  </li>
 </ul>
 to use and apply applicable technologies.
 <br/>
 <br/>
 <ul>
  <li>
   Manage and Operate the ManageEngine Suite ServiceDesk Plus and EndPoint Central
  </li>
  <li>
   Has helpful customer service-oriented personality and enjoys interacting with and
   <br/>
   <br/>
  </li>
 </ul>
 helping others.
 <br/>
 <br/>
 <strong>
  Required Skills And Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, or a related field
  </li>
  <li>
   Relevant Microsoft certifications: Windows Client; Managing Modern Desktop; Azure
  </li>
  <li>
   Minimum 2 year of hands-on experience Microsoft Client and server platforms as a
   <br/>
   <br/>
  </li>
 </ul>
 helpdesk technician
 <br/>
 <br/>
 <ul>
  <li>
   Effective communication skills in both written and verbal forms
  </li>
  <li>
   Mandatory: Fluent Arabic &amp; English speaker
  </li>
 </ul>
</div>


IT Helpdesk Support Engineer - (6 Months Contract)

ECCO Gulf Majorel Qatar

<div><h3 class="jobSectionHeader"><b>IT Helpdesk Support Engineer</b></h3>
<h4 class="jobSectionHeader"><b>Job Summary</b></h4>
<ul>
<li><p>We are seeking an experienced Helpdesk Support Professional to provide both functional assistance and technical support to end users.</p>
</li>
<li><p>The successful candidate will be responsible for supporting Microsoft Windows and client software, administering and managing endpoints on-site and remotely, and maintaining user accounts, including creation, activation, and deactivation.</p>
</li>
<li><p>Additional responsibilities include operating the ManageEngine suite for ServiceDesk ticketing and Endpoint Management, supporting the Attendance System and Telephony, as well as handling various server and network-related tasks.</p>
</li>
<li><p>This individual will serve as the primary point of contact for providing both technical and functional assistance to users on deployed applications, following established procedures and training guidelines.</p>
</li>
<li><p>A solid understanding of Microsoft Azure and the Dynamics Platform is required.</p></li><br>
</ul>
<h4 class="jobSectionHeader"><b>Key Responsibilities</b></h4><br>
<p></p>
<ul>
<li><p>Serving as the first point of contact for customers seeking technical assistance over the phone or email.</p>
</li>
<li><p>Support users on a functional level by offering guidance on how to use systems and equipment.</p>
</li>
<li><p>Perform remote troubleshooting through diagnostic techniques and pertinent questions.</p>
</li>
<li><p>Perform on-site installations and support.</p>
</li>
<li><p>Install and configure Windows and other desktop software.</p>
</li>
<li><p>Configure and manage connectivity and storage.</p>
</li>
<li><p>Maintain Windows.</p>
</li>
<li><p>Protect devices and data.</p>
</li>
<li><p>Deploy Windows client.</p>
</li>
<li><p>Manage identity and access by creating and maintaining AD users.</p>
</li>
<li><p>Manage compliance policies and configuration profiles.</p>
</li>
<li><p>Manage, maintain, and protect devices.</p>
</li>
<li><p>Manage apps.</p>
</li>
<li><p>Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors, Printers, etc.).</p>
</li>
<li><p>Roll out patches.</p>
</li>
<li><p>Assist in-person or remotely in the resolution of support issues among company sites to ensure timely distribution of knowledge and a positive impact on user satisfaction.</p>
</li>
<li><p>Maintain printing systems and assist with network printer system maintenance.</p>
</li>
<li><p>Maintain backup system and processes.</p>
</li>
<li><p>Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, submitted tickets, and callbacks in a timely manner, in accordance with current procedures.</p>
</li>
<li><p>Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers.</p>
</li>
<li><p>Maintain records of daily communication transactions, problems, remedial actions taken, and installation activities by creating and updating the required tickets.</p>
</li>
<li><p>Work effectively and professionally with other team members; learn from and share knowledge with others.</p>
</li>
<li><p>Escalate irresolvable issues to Engineers, advanced support, or vendor support.</p>
</li>
<li><p>Identify and resolve problems of basic scope using proper tools and techniques.</p>
</li>
<li><p>Offer suggestions for process improvements in the helpdesk area.</p>
</li>
<li><p>Apply basic standards and procedures to accomplish tasks, including learning how to use and apply applicable technologies.</p>
</li>
<li><p>Manage and operate the ManageEngine Suite &ndash; ServiceDesk Plus and Endpoint Central.</p></li><br>
</ul>
<h4 class="jobSectionHeader"><b>Required Skills and Qualifications</b></h4><br>
<p></p>
<ul>
<li><p>Bachelor&rsquo;s degree in Computer Science, or a related field.</p>
</li>
<li><p>Relevant Microsoft certifications: Windows Client, Managing Modern Desktop, and Azure.</p>
</li>
<li><p>Minimum 2 years of hands-on experience with Microsoft Client and Server platforms as a helpdesk technician.</p>
</li>
<li><p>Effective communication skills in both written and verbal forms.</p>
</li>
<li><p>Mandatory: Fluent in both Arabic and English.</p></li></ul></div>

JOB HUB GLOBAL

<p><b>IT Helpdesk Support Engineer&mdash;English and Arabic Speaker&mdash;Mandatory</b></p><p><b>Location:</b> Doha, Qatar<br/><b>Salary:</b> QAR 9,000 (Full Package)<br/><b>Contract:</b> 6 Months (Extendable)</p><p><b>About the Role</b></p><p>Our client, a leading multinational technology company, is seeking an experienced <b>IT Helpdesk Support Engineer</b> to join their team in Doha. The ideal candidate will provide both functional assistance and technical support to end-users, ensuring smooth operations of IT systems and infrastructure. This role offers the opportunity to work with advanced technologies in a fast-paced, multicultural environment.</p><p><b>Key Responsibilities</b></p><ul><li>Act as the first point of contact for technical support requests via phone, email, or in person.</li><li>Provide functional guidance to users on deployed applications, equipment, and systems.</li><li>Perform remote troubleshooting using diagnostic techniques and relevant tools.</li><li>Conduct on-site installations, configurations, and maintenance of Windows and client software.</li><li>Administer and manage endpoints, connectivity, storage, and user accounts (creation, activation, deactivation).</li><li>Manage and operate the <b>ManageEngine Suite</b> (ServiceDesk Plus &amp; Endpoint Central).</li><li>Support attendance systems, telephony, network, and server-related tasks.</li><li>Roll out patches, maintain backup systems, and ensure compliance policies are met.</li><li>Maintain desktop technologies including laptops, phones, monitors, and printers.</li><li>Research, resolve, and document technical queries following standard procedures.</li><li>Collaborate effectively with colleagues, escalating issues when necessary.</li><li>Suggest process improvements to enhance service efficiency.</li></ul><p><b>Required Skills &amp; Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science or a related field.</li><li>Relevant Microsoft certifications: <b>Windows Client, Managing Modern Desktop, Azure</b>.</li><li>Minimum 2 years of hands-on experience supporting Microsoft client and server platforms.</li><li>Strong communication skills (verbal &amp; written).</li><li><b>Fluent in Arabic &amp; English</b> (mandatory).</li><li>Customer service-oriented mindset with a proactive, problem-solving approach.</li></ul><p><b>Why Join?</b></p><ul><li>Work with a prestigious multinational technology company.</li><li>Opportunity to extend the contract and grow in a global environment.</li><li>Competitive package: QAR 9,000 (all-inclusive).</li></ul><p><b>Important.</b></p><p><i><b>Applicants must answer the pre-screening questions to be considered for this position.</b></i></p><p><i><b>THOSE WHO CAN JOIN IMMEDIATELY SHOULD APPLY. REGRETTABLY ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED</b></i></p><p><b>About Job Hub Global</b></p><p>At <b>Job Hub Global</b>, we believe that people are at the heart of every great organization. As a <b>premier HR consultancy</b>, we are passionate about helping businesses thrive by providing <b>bespoke recruitment</b>, <b>staff outsourcing</b>, <b>workforce solutions</b>, and <b>HR management consultancy</b> services that are tailored to meet your unique needs.</p><p>With a deep understanding of the evolving workplace, we are committed to connecting exceptional talent with exceptional companies. Our mission is to empower businesses with the right people, processes, and strategies to drive success. Whether you&rsquo;re looking to build a high-performing team, streamline your workforce, or navigate the complexities of HR management, <b>Job Hub Global</b> is here to partner with you every step of the way.</p><p><i><b>Together, we&rsquo;ll turn challenges into opportunities and dreams into achievements. Your success is our business.</b></i></p><p>Job Types: Full-time, Contract<br/>Contract length: 6 months</p><p>Pay: QAR9,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you hold a Bachelor&rsquo;s degree in Computer Science or a related field?</li><li>Do you have a minimum of 2 years of hands-on experience supporting Microsoft Client and Server platforms as a Helpdesk Technician?</li><li>Are you fluent in both Arabic and English (spoken and written)?</li><li>Do you currently hold any Microsoft certifications (Windows Client, Managing Modern Desktop, Azure)?</li><li>his position offers a full package salary of QAR 9,000. Do you accept this compensation, and can you join immediately?</li></ul>

IT Helpdesk Support Engineer- English and Arabic Speaking

Always improving

<p>Your Responsibilities*</p><p>*Google Workspace &amp; Microsoft Admin:*</p><p>* Manage user accounts, access rights, and integrations</p><p>* Ensure smooth onboarding/offboarding of team members</p><p>* Maintain security best practices and backups</p><p>*Automation &amp; Optimization:*</p><p>* Build and maintain workflows using *Zapier* and *Make.com*</p><p>* Optimize our use of *Airtable, CRMs, and internal tools*</p><p>* Constantly seek ways to automate repetitive tasks and improve processes</p><p>*Web &amp; Systems Management:*</p><p>* Ensure our *WordPress* site is updated, secure, and optimized</p><p>* Manage plugins, basic SEO settings, and technical performance</p><p>* Provide support or manage third-party devs as needed</p><p>*Helpdesk &amp; Hardware:*</p><p>* Act as the internal *IT Helpdesk* for the team</p><p>* Ensure laptops, tools, and software are always up to date</p><p>* Troubleshoot day-to-day tech issues and maintain IT assets</p><p>*Onboarding &amp; IT Processes:*</p><p>* Standardize and document onboarding tech setups</p><p>* Manage employee accounts, credentials, tools, and permissions</p><p>Job Type: Full-time</p><p>Pay: AED3,500.00 - AED5,000.00 per month</p><p>Experience:</p><ul><li>Zapier, Make.com, and automation tools: 1 year (Preferred)</li></ul>

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