helpdesk technician

Trans Globe

<div>Job Summary 
The IT Support Specialist (Microsoft Cloud &amp; PWA Applications) is responsible for providing advanced support, maintenance, and administration of cloud-based IT systems, primarily within the Microsoft ecosystem. This includes Microsoft 365, Azure Active Directory, and related cloud services, as well as supporting Progressive Web Applications (PWAs) used across the organization. The role ensures optimal performance, reliability, and user experience for all cloud and web-based tools. 
Employment Type 
Flexible employment with minimum 20 hours of availability per week. 
Key Responsibilities 
1. Cloud System Administration
<ul>
<li>Manage and support Microsoft 365 and Azure environments, including user account administration, security configurations, and licensing.</li>
<li>Configure and maintain Azure Active Directory, including SSO integrations and Conditional Access policies.</li>
<li>Administer Exchange Online, Teams, SharePoint, and OneDrive for Business.</li>
<li>Monitor system performance, implement updates, and ensure service availability.</li>
</ul>
2. Support for Progressive Web Applications (PWAs)
<ul>
<li>Provide technical support and troubleshooting for Progressive Web Applications and browser-based business tools.</li>
<li>Assist with PWA deployment, caching issues, and browser compatibility (Edge, Chrome, Firefox, Safari).</li>
<li>Collaborate with developers to resolve API or service integration issues.</li>
<li>Guide end-users on installation and offline use of PWAs.</li>
</ul>
3. User Support &amp; Incident Management
<ul>
<li>Deliver advanced helpdesk and remote support for cloud-based services and applications.</li>
<li>Respond to tickets related to Microsoft 365, Azure, and company PWAs, ensuring timely and effective resolution.</li>
<li>Support device and application onboarding for new users (Windows, macOS, and mobile).</li>
</ul>
4. Security &amp; Compliance
<ul>
<li>Enforce Microsoft Defender policies and endpoint protection.</li>
<li>Manage multi-factor authentication (MFA) and data loss prevention (DLP) configurations.</li>
<li>Maintain compliance with corporate data protection and IT governance policies.</li> 
</ul>
6. Collaboration &amp; Training
<ul>
<li>Train employees on Microsoft 365 and PWA features to increase adoption and productivity.</li>
<li>Serve as an internal subject matter expert (SME) for cloud technologies and web app performance.</li></ul> 


Qualifications 
Education &amp; Experience
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field (or equivalent experience).</li>
<li>3&ndash;5 years of experience in IT support with a focus on cloud systems and web applications.</li> 
</ul>
Technical Skills
<ul>
<li>Strong hands-on experience with:
<ul><li>Microsoft 365 Admin Center and Azure Portal</li>
<li>Azure Active Directory, Conditional Access, and MFA</li>
<li>Teams, SharePoint, and OneDrive configuration</li>
<li>PWA troubleshooting (service workers, manifests, HTTPS, offline access)</li>
<li>Networking fundamentals (DNS, VPN, firewalls)</li>
<li>PowerShell scripting and automation tools</li>
</ul></li><li>Familiarity with Intune (MDM), Defender for Endpoint, and Exchange Online Protection (EOP).</li></ul> 


Soft Skills
<ul>
<li>Excellent analytical and problem-solving skills.</li>
<li>Strong communication and customer service orientation.</li>
<li>Ability to handle multiple priorities and complex tasks independently.</li>
<li>Keen attention to detail and continuous improvement mindset.</li></ul> 


Location:
<ul>
<li>Remote-based role.</li>
<li>May require occasional after-hours availability to handle emergency cases.</li></ul></div>

IT Helpdesk Technician

Halan - حالا

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 We are seeking a highly skilled and detail-oriented
 
 Helpdesk Support Technician
 
 to provide technical assistance and troubleshooting across various IT systems. The ideal candidate will be responsible for diagnosing and resolving hardware, software, and network-related issues while ensuring the smooth operation of
 
 Windows, macOS, and Linux
 
 environments. Additionally, the role involves supporting virtualization technologies, security systems, and network infrastructure.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 -Provide comprehensive technical support for
 
 Windows (client &amp; server), macOS, and Linux
 
 operating systems.
 
 
 -Diagnose and resolve hardware, software, networking, and printer-related issues efficiently.
 
 
 -Administer and manage user accounts, permissions, and access control within
 
 Active Directory
 
 and
 
 Office 365.
 
 
 
 -Install, configure, and maintain operating systems, applications, and software updates.
 
 
 -Configure, maintain, and troubleshoot
 
 CCTV camera systems
 
 and access control solutions.
 
 
 -Manage firewalls, routers, and switches, ensuring network security and stability.
 
 
 -Provide support for
 
 VPN, Wi-Fi,
 
 and remote access solutions.
 
 
 -Log, track, and resolve issues through the IT ticketing system.
 
 
 -Escalate unresolved technical issues to higher-level support teams when necessary.
 
 
 
 
 
 - Maintain an IT asset inventory and ensure compliance with security policies.
 
 
 
 
 
 
 Requirements:
 
 
 
 
 
 
 -Minimum 2 years of experience in an IT support or helpdesk role.
 
 
 -English Proficiency: B2+ (Excellent communication skills required)
 
 
 -Strong expertise in
 
 Windows, macOS, and Linux
 
 administration.
 
 
 -Hands-on experience with VMware, firewalls, routers, switches, and IT security protocols.
 
 
 -Familiarity with
 
 CCTV
 
 systems and access control technologies.
 
 
 -Excellent problem-solving and communication skills.
 
 
 -Ability to work independently and manage multiple tasks efficiently.
 
</div>

Sr IT Helpdesk Specialist

BLACKHAWK INDUSTRIAL

<div>WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.
We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE. 
SUMMARY: The Desktop Support Technician provides support to all computer system users for desktop and phone related issues. The position requires changes to processes to ensure desktop support is kept efficient. A successful candidate will be friendly, technologically well-rounded, and have a true heart for customer service. This position requires technical skills in many areas of computing but most importantly a great attitude with a desire to learn and grow as a professional in a team environment. 
ESSENTIAL DUTIES AND RESPONSIBILITIES:<ul><li>
Personally exhibits, recruits and coaches associates consistent with Core Behaviors</li><li>
Responsible for promoting culture of safety</li><li>
Provide technical assistance to end users while maintaining great customer service</li><li>
Manage helpdesk response time, ticket load, and proper triage practices</li><li>
Maintain the helpdesk software (catagories, screens, users, manage support escalations, etc)</li><li>
Managing the automated deployment of Operating Systems, Applications computer updates</li><li>
Create and maintain user accounts, including assigning privileges</li><li>
Telecommunications management including VoIP, user accounts, and handsets</li><li>
Occasional travel to company sites to perform necessary onsite maintenance and repair</li><li>
Manage inventory of hardware and software resources across the enterprise</li><li>
Assistance with small scale infrastructure projects</li><li>
Design and develop support protocals and procedures</li><li>
Works with accounting on IS related expenses</li><li>
Assist in Network Monitoring</li><li>
Perform other system duties as assigned</li><li>
Be ready to contribute and be heard! Suggest changes and provide feedback as to how BlackHawk can make you happier and more effective in your day to day duties.</li></ul> 
BENEFITS:<ul><li>
Health Insurance BCBS of OK HDHP</li><li>
HSA with Employer match (must meet criteria)</li><li>
Dental and Vision Insurance</li><li>
401K Plan and Company Match</li><li>
FSA (Full FSA, Limited FSA, and Dependent FSA)</li><li>
Company paid Long Term and Short-Term Disability</li><li>
Company paid basic Life Insurance and AD&amp;D/</li><li>
Supplemental life and AD&amp;D/Dependent life</li><li>
Ancillary Critical Illness Insurance (Wellness Rider Included)</li><li>
Ancillary Accident Insurance (Wellness Rider Included)</li><li>
Ancillary Hospital Indemnity</li><li>
Employee Assistance Program (EAP) &ndash; Includes concierge services and travel assistance.</li><li>
Paid Time Off</li><li>
Holiday Paid Time Off</li><li>
Gym Reimbursement</li><li>
Quarterly Wellness challenge with a chance to will money or prizes</li><li>
Tuition Reimbursement &ndash; after 1 year of employment</li></ul></div>

Desktop Support Technician

Ovation Workplace Services

Job Role &ndash; Desktop Support Technician Job Summary Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer&rsquo;s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 3+ years&rsquo; experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendorsto remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updatesfor all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade,support and troubleshoot for printers, computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, printers. i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j) Use diagnostic toolsto troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills a) Bachelor&rsquo;s Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 3+ years of IT experience. d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. f) Proven analytical,troubleshooting, and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA&rsquo;s. h) Excellent communication relationship-building and internal customerservice skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support.Job Type: Full-timePay: $21.00 - $24.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Desktop Support

Axiom Technologies

<div>Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation&rsquo;s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Key Responsibilities: 
Technical Support:
<ul><li>Provide on-site and remote support for desktops, laptops, printers, mobile devices, and related hardware/software.</li>
<li>Troubleshoot and resolve issues related to Windows, macOS, Office 365, networking, VPN, and other business-critical applications.</li>
<li>Assist with system setups, hardware deployment, and software installations.</li>
<li>Perform password resets, account unlocks, and basic user account administration.</li>
<li>Maintain documentation of technical procedures and known issues.</li>
</ul>
Dispatch &amp; Coordination:
<ul><li>Monitor incoming support tickets and assign them based on priority, issue type, location, and technician availability.</li>
<li>Act as the central coordinator for all Desktop Support operations&mdash;ensuring efficient resource allocation.</li>
<li>Follow up on open tickets to ensure resolution and customer satisfaction.</li>
<li>Escalate complex or high-priority issues to senior engineers or other IT teams as needed.</li>
<li>Track SLA compliance and keep stakeholders informed of ticket status and updates.</li>
<li>Create shift handover reports and maintain accurate logs of ongoing issues.</li>
</ul>
Requirements: 
Education &amp; Experience:
<ul><li>Associate or Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field preferred.</li>
<li>1-2 years of hands-on experience in a desktop support or helpdesk environment.</li>
<li>Experience with dispatching or coordinating IT support is a strong plus.</li>
</ul>
Technical Skills:
<ul><li>Proficiency in supporting Windows and Mac OS environments.</li>
<li>Familiarity with Microsoft Active Directory, Exchange, and Office 365.</li>
<li>Experience with ITSM tools (e.g., ServiceNow, Jira, Remedy, Zendesk).</li>
<li>Understanding of networking basics (TCP/IP, DNS, DHCP, VPN).</li>
</ul>
Preferred Certifications:
<ul><li>CompTIA A+, Network+, or Security+</li>
<li>Microsoft Certified: Modern Desktop Administrator Associate</li>
<li>ITIL Foundation (for process-oriented environments)</li>
</ul>
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com.</div>

Desktop Support Engineer (Freelancer) Cumberland – Rhode Island

<div>Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization&rsquo;s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
<h2 class="jobSectionHeader">Key Responsibilities:</h2>
<ul><li>Provide first- and second-level support for desktops, laptops, printers, and mobile devices.</li>
<li>Respond to service requests and incidents via ticketing system, phone, or in-person.</li>
<li>Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.</li>
<li>Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).</li>
<li>Set up and configure new employee workstations, including user accounts and permissions.</li>
<li>Maintain asset inventory and ensure accurate documentation of IT equipment.</li>
<li>Assist with onboarding/offboarding of employees from a technical perspective.</li>
<li>Support remote users with VPN, remote desktop, and connectivity issues.</li>
<li>Collaborate with other IT teams on escalated issues or project-related tasks.</li>
<li>Follow security protocols and assist with antivirus, patching, and data protection policies.</li>
</ul><h2 class="jobSectionHeader">Qualifications Required:</h2>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent experience). 
1+ year of experience in a desktop support, helpdesk, or IT technician role. 
Strong knowledge of Windows OS, Office 365, and basic networking concepts. 
Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA. 
Excellent communication and interpersonal skills. 
Strong troubleshooting and problem-solving abilities.
<h2 class="jobSectionHeader">Preferred:</h2>
Experience with macOS or Linux environments. 
IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator. 
Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF). 
<h2 class="jobSectionHeader"> 
Working Conditions:</h2>
On-site support may be required. 
Occasional lifting of equipment (up to 25 lbs). 
Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.in@axiomtechnologies.com</div>

IT Desktop Support

<div>Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization&rsquo;s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
<h2 class="jobSectionHeader">Key Responsibilities:</h2>
<ul><li>Provide experience and communication skills necessary for quality project management.</li>
<li>Prioritize incidents, service requests, and project tasks according to defined processes to meet defined SLAs.</li>
<li>Hands and feet support server and network faults</li>
<li>Configuring, troubleshooting, administrating, and repairing networking equipment, Windows servers and workstations, Exchange server,s and Active Directory</li>
<li>Ability to configure, administer &amp; implement: DNS, and DHCP Servers.</li>
<li>Good knowledge of domain migrations, consolidation projects, and migration tools</li>
<li>Experience in system recovery and restoration and backup products and solutions</li>
<li>Installing and configuring hardware and software components throughout various network infrastructure devices.</li>
<li>Implement and monitor network security solutions.</li>
<li>Use remote tools and diagnostic utilities to aid in resolving support requests.</li>
<li>Establishing good relationships with all departments and colleagues.</li>
<li>Ensuring company safety and security standards are met.</li>
<li>Participate in after-hours/on-call rotation</li>
</ul><h2 class="jobSectionHeader">Qualifications Required:</h2>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent experience). 
1+ year of experience in a desktop support, helpdesk, or IT technician role. 
Strong knowledge of Windows OS, Office 365, and basic networking concepts. 
Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA. 
Excellent communication and interpersonal skills. 
Strong troubleshooting and problem-solving abilities.
<h2 class="jobSectionHeader">Preferred:</h2>
Experience with macOS or Linux environments. 
IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator. 
Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF). 
<h2 class="jobSectionHeader"> 
Working Conditions:</h2>
On-site support may be required. 
Occasional lifting of equipment (up to 25 lbs). 
Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.in@axiomtechnologies.com</div>

Network Engineer

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