helpdesk technician

KUDUCOM

Position Title: Network Helpdesk TechnicianPosition Type: Full TimeDepartment: OperationsEducation Level: Experienced (Non-Manager)Years Experience: 1+ YearsSalary: $45,000 - $55,000 based on knowledge and experienceWHO WE AREKUDUCOM is a rapidly expanding, award-winning technology solutions provider in the booming hosted Voice &amp; managed services space. Our vision is to be the Tampa Bay Region&rsquo;s leader in delivering and supporting technology solutions for small &amp; mid-sized businesses, and we are driven by our mission and core values to be a great place to work and a great company to work with. We have garnered top industry recognition for our thought leadership, growth, and workplace culture.JOB PURPOSEThe Support Technician will be responsible for providing overall support for all VoIP networking issues, including routers, switches, LANs, WANs, VoIP phones, connectivity, and general computer support including email and internet. They will also be focused on implementing, verifying and providing a smooth operation of new equipment by provisioning various network devices; ensuring that network devices are maintained; configuring and troubleshooting the network that supports connectivity to customer; producing detailed implementation instructions or carrying out required changes to complete tasks/projects; troubleshooting failed installs; and general customer&rsquo;s questions/issues.JOB DUTIESCore duties and responsibilities include the following below. Other duties may be assigned.<ul><li>Handle trouble tickets for voice, Internet, email, web hosting, managed IT and managed networks.</li><li>Assess tickets entered into the queue and escalate as needed to ensure tickets are resolved in a timely manner.</li><li>Train/educate customers on self-inflicted issues.</li><li>Self-educate utilizing resources provided; voice system services and equipment.</li><li>Keep a list of skills that require training on for tickets that are escalated for future training opportunities.</li><li>Monitor systems in order to identify connections issues in order to act on issues prior to customer contact.</li><li>Perform service restorations of customer VoIP troubles and outages.</li><li>Provide direct customer VoIP support, utilizing remote trouble isolation and service restoration techniques applicable to the customers IP connectivity.</li><li>Provision network equipment for new client installations such as routers, switches, and wireless access points.</li><li>Able to remote support customer related issues.</li><li>Technical knowledge in Telecom Network topics: OSI Layers, Ethernet, IP, MPLS, spanning tree, networking, Layer 2 and 3 switches, wireless access points and routers. Performs other related duties as assigned.</li></ul>Required Skills / Knowledge:<ul><li>Have a general understanding of most of the following equipment: Cisco routers, Edgewater routers, Cisco switches, ATA Faxback, Polycom VoIP phones, and/or Cisco VoIP phones.</li><li>Basic knowledge of provisioning, implementation, and documentation of network configurations.</li><li>Experienced with LAN/WAN architectures &amp; related diagnostic tools including wireless networking principles and protocols including Ethernet, TCP/IP, VLAN, WLAN, Frame Relay, Firewall, VPN, switches, routers and firewall.</li><li>Demonstrated knowledge of TCP/IP protocols - SMTP, SNMP, FTP, HTTP, SSH and SSL.</li><li>Demonstrated knowledge of Network Security - Firewall, ACL, IDS, IPS and SIEM.</li><li>Proficient with Cisco Routers, Switches, or Firewalls configuration, provisioning, and troubleshooting.</li><li>Knowledge and experience provisioning within Broadsoft a plus.</li><li>Experienced with Microsoft - Active Directory, DNS, WSUS, Terminal Server.</li><li>Knowledge of Microsoft Office programs including Outlook, Excel, PowerPoint, and Word (2010, 2013, 2016, Office365)</li><li>Knowledge of Windows Desktop Operating Systems (7, 8.1, 10)</li><li>Knowledge of Windows Server Operating System (2008, 2012, 2016)</li><li>Knowledge of LANs, WANs, VLANs, Layer 2 and 3 switching, TCPIP, Networking, VoIP, Desktop Administration, Anti-Virus and Anti-Malware, E-Mail/Exchange, and Mobile Email Operation</li><li>Must be fluent and articulate in written and spoken English.</li><li>Fluent Spanish a plus but not required.</li><li>Excellent communication skills, including verbal, written, and listening</li><li>Outgoing personality, fast learner, and works well under pressure</li><li>Ability to work constructively under stress and pressure in a fast paced, multi-tasking environment</li><li>Self-starter who can learn and work quickly and independently while maintaining a positive attitude</li><li>Ability to consistently produce high quality, on-time, and error-free results in an interrupt-driven environment.</li><li>Demonstrates flexible and efficient time management and ability to prioritize workload</li><li>Detail oriented with excellent analytical and problem-solving skills</li><li>Outstanding ability to organize, track, prioritize and manage multiple tasks simultaneously without constant supervision</li><li>Excellent team skills with the ability to create effective relationships with peers and partners</li><li>Provide a high level of customer service to both internal and external customers</li><li>Independent, strategic and creative thinker who is a strong collaborative team player and willing to take on additional responsibilities as necessary</li><li>Ability to mentor and train others on technical topics.</li><li>Able to operate office equipment such as fax machines and copiers</li></ul>Education / Previous Experience:<ul><li>High School diploma required. Associates or Bachelor&rsquo;s in Electrical Engineering, Computer Science, Computer Management Information Systems, Information Technology, or equivalent preferred or equivalent work experience related to networking hardware</li><li>N+ Certification, preferred</li><li>CCNA, preferred.</li><li>1 + years of operational hands on experience and support of Hosted Voice Systems, and enterprise data networks, required.</li><li>2 + years of experience in configuring, testing, and troubleshooting network LAN and WAN issues including wireless, routers, switches, phone hardware, etc required</li><li>Prior helpdesk experience required</li></ul>Work Environment<ul><li>Professional office environment</li><li>Physical lifting and moving of equipment and other IT-related hardware not to exceed 30 pounds</li><li>Occasional flexible work hours are required.</li><li>Participate in on-call rotation within networking staff at a minimum of one week per month (no consecutive weeks)</li><li>Open cubicle environment</li><li>Must be comfortable with constant conversation in close surroundings while maintaining focus on current tasks at hand</li><li>Long hours of sitting required for answering phones, working on customer issues and network related problems</li><li>Quick paced environment</li><li>Must be able to handle high call volumes</li><li>Must be able to handle possible unprofessional customers</li></ul>Employee Benefits:At KUDUCOM, we deeply appreciate our staff and acknowledge the significance you bring to our organization. Our goal is to offer optimal compensation and benefits to meet your requirements and aspirations, ensuring a comfortable work-life balance. As a full-time member of the KUDUCOM team, you will qualify for the following benefits and perks (subject to applicable waiting periods):<ul><li>Paid Time Off (Year 1+: 15 days, Year 10+: 20 days.)</li><li>PTO begins accruing on day 1</li><li>Unused PTO carries over to the next year (up to tenure max)</li><li>401K Contribution Plan(we match 100% up to 4% of an employee&rsquo;s annual salary)</li><li>Individual Medical Insurance (HSA plan, 100% employer paid + monthly contributions paid to HSA account)</li><li>Individual Dental Insurance (100% employer paid)</li><li>Individual Vision Insurance (100% employer paid)</li><li>Life Insurance (100% employer paid)</li><li>Long Term Disability (100% employer paid)</li><li>Employee Recognition Program</li><li>Employer Sponsored Training/Certifications</li><li>Employer Sponsored Lunches and Events</li><li>Friday casual dress code (Jeans permitted with business casual shirt)</li></ul>Job Type: Full-timePay: $45,000.00 - $55,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Are you able to be after hours on-call support one week out of the month?</li></ul>Experience:<ul><li>Help desk: 1 year (Preferred)</li><li>Networking Principal Understanding: 1 year (Preferred)</li><li>Programming Physical Routers: 1 year (Preferred)</li><li>Programming Physical VoIP Phones: 1 year (Preferred)</li><li>Programming Physical Switches: 1 year (Preferred)</li></ul>Work Location: In person

Network Helpdesk Technician

VAUGHN CONSTRUCTION

<div>About Us 
Vaughn is a regional commercial construction company operating throughout Texas. We are focused on building higher education, healthcare, and research buildings for commercial clients. As a sophisticated construction manager, we utilize the latest technology (including drones, laser scanners, 3D modeling, and 3D printing) to plan and build high-quality, enduring facilities. Further, we treat all employees like family in a family-like environment where our people are proud to work.

Our family is committed to safety, integrity, teamwork, excellence, and work ethic. Vaughn&rsquo;s leaders link our strategic priorities and resulting work activities to our core values, and we believe this drives excellence. Vaughn aims to retain and develop individuals aligned with our core values by providing life-changing opportunities.

OUR BIG WHY: We WOW our clients and provide life-changing opportunities for our people, while delivering our projects in a family atmosphere, where our people are proud to work.

Position Overview

Configures PCs, VOIP phones, iOS devices, network devices. Works with vendors to maintain the devices. Responds to end user queries.
<div>
Duties/Responsibilities 
<ul><li>Responds to user queries and technical support issues.</li><li>Performs setup and configuration of PCs.</li><li>Deploys desktop software including anti-virus, office productivity applications, enterprise applications, etc.</li><li>Configures and troubleshoots VOIP phones with the help of vendor&rsquo;s technical support.</li><li>Configures and troubleshoots iOS devices with the help of vendor&rsquo;s technical support.</li><li>Troubleshoots and arranges repairs of PCs with the help of vendor&rsquo;s technical support.
</li><li>Assists in creation and updating of procedures and documentation</li><li>Administers employee termination IT Administrator.</li><li>Promotes teamwork and positive communication among employees.</li><li>Assists in researching and implementing new software/hardware initiatives in the company.</li><li>Performs other duties and services to ensure a successful functioning of information systems.</li><li>Promotes Core Values of the Company and maintains excellent attendance and punctuality.</li></ul></div>

Education and Training
<ul><li>Highschool Diploma with Information Technology specific training or exposure.</li><li>Must have a clean and valid Driver&rsquo;s License and a personal vehicle</li><li>Position may involve occasional travel, mostly driving</li></ul>

Knowledge, Skills and Abilities
<ul><li>Good understanding of PCs, office network devices such as printers, scanners, VOIP phones, etc.</li><li>Basic understanding of networking (IP Addresses, DNS, etc.)</li><li>Good communication skills</li><li>Ability to deal with vendors and push open items to completion</li><li>Exposure to Audio-Visual systems is a plus</li></ul></div>

Helpdesk Technician

Ardham Technologies

<div>Job Description

The Level 3 Help Desk Technician is a role that requires advanced technical expertise and a strong commitment to providing top-tier support to our clients. This role involves resolving complex technical issues, mentoring Level 1 and 2 Helpdesk Technicians, and contributing to the continuous improvement of our support processes. Expertise and knowledge will be crucial in diagnosing problems, troubleshooting system issues, and finding effective solutions to ensure the smooth operation of systems and applications. 


Responsibilities
<ul>
<li>Provide advanced troubleshooting and resolution for complex hardware, software, and network issues.</li>
<li>Serve as an escalation point for Level 1 and Level 2 technicians, offering guidance and support.</li>
<li>Perform root cause analysis to identify, address and document recurring technical problems.</li>
<li>Configure, maintain, and troubleshoot servers, network devices, and other critical infrastructure.</li>
<li>Assist the Professional Services Team with the deployment and management of IT projects, including system upgrades and migrations.</li>
<li>Document and maintain detailed records of support tickets, resolutions, and best practices.</li>
<li>Collaborate with other IT teams to ensure seamless integration and operation of systems.</li>
<li>Stay up to date with industry trends, technologies, and best practices related to system support and administration.</li>
<li>Identify opportunities for process improvements and contribute to the development of new support strategies and initiatives.</li>
<li>Create and update technical documentation, including knowledge base articles, user guides, and troubleshooting procedures. Ensure that documentation is accurate, up-to-date, and easily accessible to support staff and end-users.</li>
<li>Participate in on-call rotation to provide after-hours support as needed.</li></ul> 


Requirements
<ul>
<li>Minimum of 5 years of experience in a help desk or technical support role, with at least 2 years at a Level 2 or higher position.</li>
<li>Strong knowledge of Windows and Linux operating systems, networking protocols, and enterprise-level hardware and software.</li>
<li>Experience with virtualization technologies (e.g., VMware, Hyper-V) and cloud platforms (e.g., AWS, Azure).</li>
<li>Excellent problem-solving skills and the ability to work under pressure.</li>
<li>Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.</li>
<li>Relevant certifications (e.g., Cisco Certified Network Associate (CCNA) Microsoft Certified: Azure Administrator).</li>
<li>Uphold company core values at all times</li></ul> 


About Ardham Technologies

Ardham Technologies is headquartered in Albuquerque, New Mexico, and is experiencing rapid growth throughout the Southwest and Texas regions. As an exciting and innovative technology company, Ardham Technologies is dedicated to powering clients into the future of IT through comprehensive managed services and cutting-edge technology solutions. Our mission is to transform how organizations approach their technology infrastructure by delivering innovative managed offerings that drive business success. With our expanding presence across multiple markets, we provide our team members with exceptional opportunities for professional growth while working with diverse clients across various industries. Join Ardham Technologies and be part of a dynamic team that's shaping the future of managed IT services in one of the fastest-growing technology markets in the country. 
As part of our hiring process, you must first complete a quick (~10-minute) online survey via Culture Index. This helps us better align talent with our team dynamics and ensure the right fit for both your success and ours. 
 TAKE SURVEY HERE</div>

Level 3 Helpdesk Technician

Beltone New England

<div>Description:

$19.00/hr
Five, 8-hour days; 40 Hours/Week
Company Overview:
Beltone takes great pride in being the premier and most trusted provider of hearing aids. Our core focus is bringing people
back into lives conversations, and we do so by providing innovative and personalized hearing solutions to individuals across
New England.
Position Overview:
We are looking for an individual who is passionate about technology and loves to learn new things! As an applicant for this
position, you should have experience in troubleshooting computer systems, preferably in a business environment.
Along with technical support, this individual would be an important part of a small team that is excited to use technology to
innovate and challenge the status quo.
Job Description:
Configure and maintain equipment like PCs, printers, scanners, IP based telephones, and network equipment. Assist with
installation, troubleshooting and support for hardware, software, networks and medical equipment. Troubleshoot,
document and resolve technical issues with local and remote equipment. Provide end-user support for a variety of
web applications. Assist in implementing projects. Assist in planning, timelines and documenting when applicable. Assist in
office remodels/build outs and computer rollouts. Assist in training and user education on topics such as security awareness,
business efficiencies using technology, and etiquette.
Requirements:

Competencies:<ul><li>
Analytical Skills - Ability to use thinking and reasoning to solve a problem.</li><li>
Communication, Oral - Ability to communicate effectively with others using the spoken word.</li><li>
Decision Making - Ability to make critical decisions while following company procedures.</li><li>
Detail Oriented - Ability to pay attention to the minute details of a project or task.</li><li>
Core Values - Must be able to carry and convey the core values of our team..</li></ul>
Core Values:
Core values are our fundamental beliefs as an organization. They personify who we are and who we strive to be. As an applicant, think deeply about how these values might apply to you.<ul><li>
Colorful</li><li>
Fun</li><li>
Dedicated</li><li>
Caring</li><li>
Honesty</li></ul></div>

Virginia Department of Motor Vehicles

<div><div><div><ul><li>5103368
</li></ul></div><div><ul><li>Richmond, Virginia, United States
</li></ul></div><div><ul><li>Department of Motor Vehicles
</li></ul></div><div><ul><li>Information Technology
</li></ul></div><div><ul><li>Full-Time (Salaried)
</li></ul></div><div><ul><li>Closing at: Apr 20 2026 - 23:55 EDT
</li></ul></div><div><ul><li>Department of Motor Vehicles</li></ul></div></div><div> 
</div><div>Title: IT Helpdesk Technician, Position no. 04379

State Role Title: Info Technology Specialist I

Hiring Range: $47,680.00 - $54,832.00

Pay Band: 4

Agency: Department of Motor Vehicles

Location: ARCHITECTURE OFFICE

Agency Website: www.dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Motor Vehicles is looking to hire an IT Help Desk Technician, for a position within its IT Services Administration, at our headquarters location in Richmond, VA.
<div>
The IT Help Desk Technician is responsible for creating, updating, and resolving level I and II incidents, as well as service requests, created by DMV employees, VITA, and various vendors and service providers that are crucial to DMV Service Delivery. Additionally, they are responsible for triaging and escalating high priority incidents to the applicable support team. Their responsibilities will include, but are not limited to: 
<ul><li>Logging in to the call center telephone queue on a rotating basis, Monday - Saturday.</li><li>Using ManageEngine Service Desk Plus for incident and service request management.</li><li>Active Directory Account Management, including password changes, account unlocks, group membership.</li><li>Other Account Management, including password changes, account unlocks, group membership.</li><li>Customer Queuing System, including account management and general troubleshooting.</li><li>OKTA Admin, including account management and general troubleshooting.</li><li>Customer Service Center, including DMV specific software, OS, and hardware general troubleshooting.</li><li>Customer Call Center, including DMV specific software, OS, and hardware general troubleshooting.</li><li>Headquarters Support, including DMV specific software, OS, and hardware general troubleshooting.</li><li>Reviewing Splunk live dashboards and reporting possible network degradations.</li><li>Triaging high priority incidents in preparation for escalation.</li><li>Escalating high priority incidents to the correct support groups.</li><li>Creating applicable support documentation for publishing to the knowledge base.</li><li>First point of contact for issues and concerns with OnBase</li><li>Provides additional support as needed for Voice Technology Services Group</li></ul> 
The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don&rsquo;t just talk about our core values, we live them!</div>

Minimum Qualifications
<ul><li>Experience in Microsoft Active Directory and managing user accounts.</li><li>Experience in network troubleshooting, including IP and DNS related incidents.</li><li>Troubleshooting Microsoft Windows Operating Systems and Microsoft Office Products.</li><li>Troubleshooting Google-Suite applications.</li><li>Experience working with Incident/Request Management systems.</li><li>Knowledge of two-factor authentication.</li><li>Experience in remote desktop tool sets, such as RDP or LogMeInRescue.</li></ul> 
Additional Considerations
<ul><li>Troubleshooting DMV software systems and related hardware</li><li>Experience in a technical call center help desk is preferred</li></ul> 
Special Instructions

You will be provided a confirmation of receipt when your application and/or r&eacute;sum&eacute; is submitted successfully. Please refer to &ldquo;Your Application&rdquo; in your account to check the status of your application for this position.

You will be provided a confirmation of receipt when your application and/or r&eacute;sum&eacute; is submitted successfully. Please refer to &ldquo;Your Application&rdquo; in your account to check the status of your application for this position. 
 
Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify. 
 
All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable. 
 
As a condition of employment, the DMV will be alerted of any convictions for moving violations, including license suspension. 
 
Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed. 

Contact Information

Name: DMV Employment

Phone: 804-367-0528

Email: employment@dmv.virginia.gov 


In support of the Commonwealth&rsquo;s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging &amp; Rehabilitative Services (DARS), or the Department for the Blind &amp; Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.</div></div>

IT Helpdesk Technician, Position no. 04379

<div><ul><li>Factors that may be used to determine your actual salary include your job specific skills, education, training, job location, number of years of experience related to this role and comparison to other employees already in this role.</li></ul><div></div> 
DSG is seeking an IT Helpdesk/Bench Technician to join our team in either Plymouth, MN or Fargo, ND. In this full time, hourly position, work typically ranges between 7am and 6pm CST, Monday through Friday, but may vary on occasion, according to business needs. As an IT Helpdesk/Bench Technician, you will be responsible for providing front-line technical support to DSG associates. This role addresses helpdesk tickets, performs workstation imaging, and assists with hardware maintenance under direct supervision. Position ensures effective and efficient service and response to internal stakeholders.
DSG is a people-centric, customer-obsessed, and growth-focused wholesale distributor. With over 130,000 (and growing!) products, not only are we one of the most diversified suppliers in the upper Midwest, we also have expertise in electrical, HVAC, plumbing, waterworks, utility, communications, and more! We have fun, we are friendly, and we embody a culture that genuinely cares for people far beyond their job title. Our purpose is to serve fellow employee owners, our partners, and communities toward building a better America, one job at a time. We are proud to be 100% employee owned, with an Employee Stock Ownership Plan (ESOP) that gives our employee owners a unique opportunity to build their personal wealth in addition to a traditional retirement plan.<div>
A Typical Day in the Life of an IT Helpdesk/Bench Technician at DSG:</div> 
<div></div><ul><li>
Respond to helpdesk tickets, calls, and messages promptly</li><li>
Resolve Tier 1 helpdesk issues or escalate appropriately</li><li>
Log service tickets, time, and expenses with accuracy</li><li>
Image and prepare workstations for new hires and replacements that ensures an effective onboarding experience for new employees</li><li>
Perform basic hardware installs (e.g., memory, hard drives, peripherals)</li><li>
Maintain bench area and assist in organizing server/storage areas</li><li>
Assist with basic inventory control and documentation</li><li>
Participate in recycling and disposal of obsolete equipment</li><li>
Report low inventory of standard components</li><li>
Follow RMA procedures for returns</li><li>
Support logistics for moves, acquisitions, or site support as needed</li><li>
Other duties as assigned</li></ul><div></div><div> 
A Successful IT Helpdesk/Bench Technician Typically Has:</div> 
<div></div><ul><li>
A two-year degree with competency in computer hardware and software is preferred</li><li>
Previous technical classes or progress in a degree in an Information Technology related field is preferred</li><li>
A basic knowledge of computer hardware/software and Windows operating systems</li><li>
Previous helpdesk or imaging experience is preferred</li><li>
Ability to work in a fast-paced environment, and flexibility to work on several different tasks throughout the day is required</li><li>
Strong communication and problem-solving skills</li><li>
Ability to lift and move hardware as needed</li><li>
Willingness to travel occasionally</li></ul><div> 
</div><div>At DSG, We Offer Benefits Built for You:</div><ul><li>
We are proudly 100% employee owned, which means your hard work and decisions directly benefit not only the success of the organization, but also your individual Employee Stock Ownership Plan (ESOP).</li><li>
We are highly committed to your training and development, offering personal and professional development opportunities and unlimited growth potential.</li><li>
We offer competitive compensation packages based on your experience and potential.</li><li>
You will receive generous Paid Time Off (PTO) and Extended Medical Leave (EML) allowances.</li><li>
Our comprehensive benefits package, including medical, dental, and vision, also offers a multitude of other perks such as life insurance, short- and long-term disability, and a Health Savings Account (HSA) with employer contribution, among many others.</li><li>
We know the importance of family, and offer various family planning and childcare savings opportunities, including paid parental leave, adoption assistance, infertility assistance, and a Dependent Care Flexible Spending Account (DCFSA).
</li><li>Build your financial future through multiple retirement savings opportunities, including a 401(k) with employer match and ESOP.</li><li>
You will receive a discount on all DSG-supplied products.</li><li>
We believe in giving back to our communities and hope that you will too, which is why we offer paid volunteer hours in addition to PTO.</li></ul></div>

IT Helpdesk/Bench Technician

Almo Corporation

<div>
 
 Position Summary
 
 
 
 Serve as first line helpdesk and network support on computer software applications and platforms and computer/phone hardware. Perform service restoration, troubleshoot problems and work to resolve daily operations issues in a complex, distributed computing environment. Responsible for all onsite components standard within a Windows PC environment (networking, imaging, application management). This is a senior level position and will be required to handle complex issues with minimal oversight.
 
 
 
 What You Will Do In This Role
 
 
 
 <ul>
 <li>
 Provide friendly and helpful customer service as a Tier 1 and Tier 2 level of helpdesk support to internal users requiring telephone support, remote support, or onsite support for corporate applications, IT hardware, end-user printing, connectivity, and other general helpdesk functions.
 </li>
 <li>
 Perform troubleshooting through diagnostic techniques and pertinent questions
 </li>
 <li>
 Identify, analyze, troubleshoot, and resolve problems with the aim of eliminating recurrences and reducing calls to the helpdesk
 </li>
 <li>
 Direct unresolved issues to the next level of support personnel
 </li>
 <li>
 Using the Ticketing System, log details of work performed, time, and resolution steps, immediately after each intervention
 </li>
 <li>
 Follow up with users to ensure full resolution of issues
 </li>
 <li>
 Deploy, install and manage computers and other devices in accordance with corporate standards
 </li>
 <li>
 Play a strategic role in the on-boarding program, ensure that users are up and running as soon as they join the team.
 </li>
 <li>
 Assist with monitoring and maintaining inventory of all hardware and software in use by the company
 </li>
 <li>
 Other related duties as required
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Previous experience as an IT Help Desk Technician or Field Technician
 </li>
 <li>
 A strong working knowledge of computer systems, hardware and software
 </li>
 <li>
 Basic understanding of networking principals
 </li>
 <li>
 Ability to diagnose and resolve technical issues
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Professional demeanor at all times
 </li>
 <li>
 Demonstrated organizational ability and follow-through
 </li>
 <li>
 Ability to work within a team setting while demonstrating self-sufficiency and independence
 </li>
 <li>
 Ability to work in a fast paced, dynamic environment
 </li>
 <li>
 Interest in learning new technologies and keeping current with those used in the environment supported
 
 
 </li>
 </ul>
 
 Great If You Have
 
 
 
 <ul>
 <li>
 Experience with Active Directory and Office 365
 </li>
 <li>
 Related certifications (ie. CompTIA A+, Microsoft)
 </li>
 <li>
 Related Post-Secondary Education or College degree
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What we look for in a candidate:
 
 
 
 <ul>
 <li>
 Associates Degree or higher; IT related is preferred OR equipment experience
 </li>
 <li>
 5+ years of experience
 </li>
 <li>
 Proficiency or knowledge of Microsoft Office Suite
 </li>
 <li>
 Sharp problem-solving skills utilizing cognitive thinking and intuition for diverse client base
 </li>
 <li>
 Ability to work well under pressure, prioritize, and meet established goals in a timely manner
 </li>
 <li>
 Strong written and verbal communication, time management, and record keeping skills
 </li>
 <li>
 Customer service orientation
 
 
 </li>
 </ul>
 Almo is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
</div>

Help Desk Support

Search 5987+ Helpdesk technician jobs near you this April. New roles added regularly across leading industries. Apply today.

5987 helpdesk technician jobs Near Me

Network Helpdesk Technician

Helpdesk Technician

Level 3 Helpdesk Technician

Helpdesk Technician

IT Helpdesk Technician, Position no. 04379

IT Helpdesk/Bench Technician

Help Desk Support