helpdesk technician

Secur-Serv

<div>Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries. 
 
Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada. 
 
Why Secur-Serv? 
Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.<ul><li>
We have a generous benefits package for our benefits-eligible employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account; Additional benefits available are dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage..</li><li>
Plan for your future with Secur-Serv&rsquo;s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.</li><li>
Participate in our wellness program to improve your health and earn a discount on your health insurance premiums.</li><li>
Explore new education opportunities with our Tuition Reimbursement Plan which covers up to $5,250.</li><li>
Utilize our company-paid LinkedIn Learning subscription or certification programs to develop your skills and advance your career.</li></ul>
This is a remote, work-from-home position, and all qualified candidates are encouraged to apply in the continental U.S., with the exception of candidates from California, Maryland, Minnesota, Colorado, Washington, New York, Maine, Illinois, or New Jersey. 
POSITION SUMMARY
The Tier 1 Helpdesk Technicians perform technical support duties for our customer environments. This role is based out of our Network Operation Center in Omaha, NE. This position plays a key role working directly with clients providing support activities including remote help desk troubleshooting, workstation and server troubleshooting, router and network troubleshooting and administrative tasks such as user creation and authorization; software updates; and configuration of drivers and settings on corporate computing devices and printers. 
ESSENTIAL RESPONSIBILITIES:<ul><li>
Troubleshoot and maintain servers, workstations, networking equipment and software applications maintaining a customer first focus</li><li>
Provide technical support services to customers using over the phone software</li><li>
Provide first in class customer service experiences</li><li>
Monitoring of customer system environments and functions</li><li>
Escalate appropriate technical issues in a timely manner</li><li>
Participate in the on-call rotation</li><li>
Meet all attendance requirements</li><li>
Other duties as assigned</li></ul> 
REQUIREMENTS:<ul><li>
High School Diploma or equivalent</li><li>
1+ year(s) work experience in a customer focused IT Help Desk position</li><li>
Proven ability to trouble shoot and maintain servers, workstations, networking equipment and Microsoft Windows 10 software applications</li><li>
Proven Active Directory experience</li><li>
Willing to work Mon-Fri 8am-5pm with a rotating on-call and holiday schedule</li></ul> 
PHYSICAL/MENTAL REQUIREMENTS<ul><li>
Sit Frequently at a desk</li><li>
Frequent fine hand and finger movements (keyboard, writing, mouse movement)</li><li>
Continual close visual acuity for reading</li><li>
Hearing and Speaking for communication within and outside of company.</li><li>
May be required to lift/push/pull up to 70 pounds for set up/movement of office equipment,</li><li>
Mental Requirements &ndash; must be able to consistently:<ul><li><ul><li>
Learn new tasks,</li><li>
Remember Processes,</li><li>
Maintain focus,</li><li>
Complete tasks independently</li><li>
Make timely decisions in the context of a workflow,</li><li>
Ability to communicate effectively,</li><li>
Able to adhere to process protocol in a timely manner</li></ul></li></ul></li></ul> 
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. 
 
Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing Hiring@Secur-serv.com or calling 402.697.3039. 
 
EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
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Tier 1 Helpdesk Technician

Talent Blueprint FZ LLC

<div>
 
 
 Job Title:
 
 IT Support Technician (Field)
 
 
 
 Location:
 
 Jeddah/Riyadh
 
 
 
 Project Type:
 
 Large-scale IT rollout and operations support
 
 
 
 Duration:
 
 
 22 December 2025 &ndash; 26 January 2026
 
 
 
 
 Work Arrangement:
 
 Onsite, full-time during rollout and operations
 
 
 
 
 
 Role Summary
 
 
 The IT Support Technician (Field) will provide hands-on, on-site technical support for end-user IT equipment during rollout and live operational phases. This role is execution-focused and requires strong troubleshooting skills in a fast-paced, venue-based environment.
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Install, configure, and support laptops, desktops, monitors, and peripherals
 </li>
 <li>
 Deploy, configure, and test local and network printers
 </li>
 <li>
 Perform OS setup, user profile configuration, and basic software installations
 </li>
 <li>
 Troubleshoot hardware, software, and connectivity issues on-site
 </li>
 <li>
 Provide first-level user support and on-the-spot technical assistance
 </li>
 <li>
 Replace faulty equipment and coordinate repairs or swaps
 </li>
 <li>
 Maintain service tickets, checklists, and site sign-off documentation
 </li>
 </ul>
 
 
 
 
 Required Experience &amp; Technical Skills
 
 <ul>
 <li>
 
 3+ years
 
 of experience in IT helpdesk, field support, or desktop support roles
 </li>
 <li>
 Strong working knowledge of
 
 Windows OS
 
 and standard office applications
 </li>
 <li>
 Hands-on experience supporting
 
 printers and peripherals
 
 </li>
 <li>
 Basic understanding of
 
 LAN, Wi-Fi, and IP addressing
 
 </li>
 <li>
 Strong communication skills and a customer-service mindset
 </li>
 <li>
 Must be available
 
 onsite, full-time
 
 for the entire project duration
 </li>
 </ul>
 
 
</div>

IT Support Technician

Blue Star Manufacturing (Pvt) Limited

Job Title: IT Support TechnicianExperience: 2&ndash;3 Years Location: Johar Town, Lahore Shift Timings: 12:00 PM to 09:00 PMJob SummaryWe are looking for a skilled and proactive IT Support Technician to provide technical assistance, troubleshoot system issues, and ensure smooth IT operations across the organization. The ideal candidate should have hands-on experience in hardware/software support, network troubleshooting, and user support.Key Responsibilities<ul><li>Provide first-level and second-level technical support to employees regarding hardware, software, and network issues.</li><li>Install, configure, and maintain computer systems, laptops, printers, scanners, and other IT equipment.</li><li>Troubleshoot software applications, operating systems, and network connectivity problems.</li><li>Manage and monitor user accounts, email setups, and access permissions.</li><li>Ensure timely logging, tracking, and resolution of IT support tickets.</li><li>Maintain an updated inventory of IT assets and ensure proper documentation.</li><li>Perform system updates, antivirus checks, and routine maintenance activities.</li><li>Support the setup of projectors, video conferencing tools, and meeting room equipment.</li><li>Coordinate with senior IT staff for network, server, or security-related escalations.</li><li>Assist with backup routines, data recovery, and system security monitoring.</li><li>Ensure IT policies, procedures, and security best practices are followed.</li><li>Provide remote assistance to staff when required.</li><li>Prepare and maintain technical documentation and user guides.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or a related field.</li><li>2&ndash;3 years of proven experience in IT support or technical assistance.</li><li>Strong troubleshooting skills for Windows OS, MS Office, and basic networking.</li><li>Hands-on experience with routers, switches, firewalls (basic knowledge acceptable).</li><li>Familiarity with helpdesk/ticketing systems.</li><li>Knowledge of system backups, antivirus tools, and IT security practices.</li><li>Excellent communication and problem-solving skills.</li><li>Ability to manage tasks independently and prioritize urgent issues.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What do you know about networking (LAN, WAN, IP, DNS, DHCP)?</li><li>How much experience you have as a IT support specialist?</li><li>What is your current salary?</li><li>What is your expected salary?</li><li>If selected how soon you can able to start?</li></ul>Work Location: In person

VAM SYSTEMS

<div>Job Description 
VAM Systems is currently looking for IT Helpdesk Agent for our Bahrain operations with the following skillsets &amp; terms and conditions:
Required experience: 4 years
Skills<ul><li>
Helpdesk agent with Helpdesk and customer services experience of more than 4 years of experience in Health care sector</li><li>
24/7 Support</li><li>
Support more than 9000 Employee</li><li>
Proficient in both written and spoken Arabic &amp; English language</li><li>
Effective communication skills</li><li>
Problem-solving and critical thinking</li><li>
Dealing with difficult customers</li><li>
IT knowledge of computer hardware and software</li><li>
Documentation and Knowledge Base.</li><li>
Creating and maintaining a knowledge base.</li><li>
Generating and maintaining KPI Reports for Helpdesk tickets</li></ul>
Skills &amp; Qualifications<ul><li>
ITIL Foundation</li><li>
Health Care system experience</li><li>
Customer Service certificate</li><li>
Communication Skills</li><li>
Reporting skills</li></ul>
Terms and conditions
Joining time frame: (15 - 30 days)</div>

IT Helpdesk

The Children's Place

<div>Location:
Lahore,
<h2 class="jobSectionHeader">Job Summary:
</h2>The Client Services Technician role requires a high level of technical proficiency and requires an individual with strong communication skills. Must quickly and effectively diagnose, and resolve issues related to Windows PC&rsquo;s, Mac, mobile devices, printers, and Teams conferencing. The individual must be customer focused, passionate about the end user experience, enjoys challenging themselves constantly to improve, and empowering the end user community by providing IT knowledge and tools.
<h2 class="jobSectionHeader"> 
Responsibilities:
</h2>Key Accountabilities:
<ul><li>Resolve support calls and email requests to meet or exceed service level objectives
</li><li>Troubleshoot hardware, software, network, and printing issues
</li><li>Maintain and troubleshoot Windows 10/11 and Mac OS Environments
</li><li>Install and configure New Hire hardware and software
</li><li>Support Mobile Devices including iDevices and Androids
</li><li>Document all incidents and service requests into ServiceNow to identify trends
</li><li>Knowledgebase documentation
</li></ul>Education and Experience:
<ul><li>Bachelor&rsquo;s degree or technical training preferred
</li><li>Minimum 2-5 years&rsquo; experience at a corporate helpdesk
</li><li>Retail industry experience a plus
</li><li>Experience with software including, but not limited to Mac OS, working knowledge of older Windows Operating systems and productivity software, Active Directory Administration and Exchange, Cisco VPN, Intune and JAMF
</li></ul>Skills and Behaviors:
<ul><li>Technical knowledge of hardware including, but not limited to desktops, laptops, peripherals, printers, iPhones, Androids, and iPads
</li><li>Proficient in PC and Mac
</li><li>Familiarity with Casper Suite (Mac Management tool) a plus
</li><li>Exceptional interpersonal, customer service, and verbal and written communications skills
</li><li>Demonstrated project and time management skills
</li><li>Basic Network concepts
</li><li>Active Directory, Microsoft Exchange, Azure and Intune
</li><li>Cisco AnyConnect/Multifactor</li></ul></div>

Client Services Technician-2

Nextgen charge

Job Title: EV Charger Technical Support SpecialistCompany: Nextgen Charge Location: Islamabad/Rawalpindi Employment Type: Full-timeAbout UsNextgen Charge is a fast-growing EV charging solutions provider working towards delivering nationwide installation, maintenance, and support. As demand for EV charging rapidly increases, we&rsquo;re expanding our technical support team to ensure customers receive fast, reliable, and expert assistance.Role OverviewWe are seeking a motivated and customer-focused EV Charger Technical Support Specialist to handle incoming support calls, diagnose charger issues over the phone, and coordinate with our installation and engineering teams. No prior EV charger experience is required &mdash; full training will be provided, along with ongoing access to an expert support engineer.Key Responsibilities<ul><li>Answer customer support calls and provide professional, friendly assistance.</li><li>Diagnose EV charger issues remotely using step-by-step troubleshooting methods provided during training.</li><li>Guide customers through rebooting, connectivity checks, app pairing, and basic hardware resets.</li><li>Log cases accurately into our CRM system.</li><li>Escalate complex issues to our expert technician when required.</li><li>Coordinate warranty claims, service visits, or part replacements.</li><li>Provide updates to customers regarding their support ticket or ongoing fixes.</li><li>Maintain high service quality standards and meet response-time targets.</li></ul>What We Provide<ul><li>Full, extensive training on all charger models we install.</li><li>Scripts and troubleshooting guides for easy diagnosis.</li><li>Ongoing support from a senior EV charger expert for any issues you can&rsquo;t resolve.</li><li>A positive, growth-focused team environment.</li><li>Opportunities for progression into field technician roles or senior support.</li></ul>Required Skills<ul><li>Excellent communication and customer service skills.</li><li>Ability to stay calm and helpful while assisting customers over the phone.</li><li>Basic understanding of electrical devices or willingness to learn.</li><li>Problem-solving skills and a logical mindset.</li><li>Ability to follow step-by-step technical procedures.</li><li>Competent using computers, apps, and CRM systems.</li></ul>Preferred (but not essential)<ul><li>Experience in technical support, IT helpdesk, or telecoms.</li><li>Experience in EV charging, smart home devices, or electrical systems.</li></ul>SalaryCompetitive + performance bonuses. Full training provided.Job Types: Full-time, Part-timePay: Rs50,000.00 - Rs70,000.00 per monthExpected hours: 50 &ndash; 70 per weekWork Location: In person

Technical Customer Service Advisor

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Technical Customer Service Advisor