helpdesk technician

NUST

<div></div><p><div><div><div><div><div><div><div><div>Last Date: Monday, December 1, 2025<br>
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<div></div><div><div><div><div><div><div>Job Detail<br>
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<div></div><div><div><div><div><div><div>Job Ref #: </div><div>Job/5929/11/17/2025
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<div><div>Age Limit: </div><div>23<li></li>45
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<div><div>Experience:
</div></div><br>
<div></div><div><div>Posted Date: </div><div>Monday, November 17, 2025
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<div><div>Salary: </div><div>Market Competitive<br>
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<div><div><div><div><div><div><div><b>Job Description:
</b></div></div><br>
<div><div><div><b>Qualification &amp; Experience:</b></div><div><br>
</div><div><b>Essential:</b></div><div><br>
</div><ul><li>ICS (Intermediate with Computer Science) or equivalent from a recognized board.</li></ul><div><br>
</div><div></div><div><b>Desirable:</b></div><div><br>
</div><ul><li>BSc Computer Science / Information Technology / Computer Engineering / Information Systems with 1 year of experience in the relevant field.</li></ul><div><br>
</div><div><b>Key Responsibilities:</b></div><div><br>
</div><ul><li>Account Management: Support users with issues related to all digital accounts i.e., E-Office, Email, and Wi-Fi; in resolving access and setup issues.</li></ul>
<ul><li>Systems and Network Support: Troubleshoot and resolve user issues related to systems and network connectivity.</li></ul>
<ul><li>Infrastructure Support: Assist in maintaining ICT infrastructure and resolving hardware/network issues.</li></ul>
<ul><li>Issue Tracking: Log, track, and resolve IT service tickets, escalating complex issues as needed.</li></ul>
<ul><li>User Support: Provide guidance and basic training on IT tools and systems.</li></ul>
<ul><li>Software Support: Provide support for installation of operating systems and other required software applications.</li></ul>
<ul><li>Collaboration: Coordinate with ICT and other departments to resolve user end issues.</li></ul>
<ul><li>System Monitoring: Monitor IT systems and report potential issues proactively.</li></ul><div><br>
</div><div><b>Knowledge/Skills/Abilities:</b></div><div><br>
</div><div><b>Essential:</b></div><div><br>
</div><ul><li>IT Troubleshooting</li></ul>
<ul><li>Computer Software Support</li></ul>
<ul><li>Computer Hardware Support</li></ul>
<ul><li>Network basic knowledge</li></ul><div><br>
</div><div><b>Desirable:</b></div><div><br>
</div><ul><li>IT Helpdesk Management</li></ul>
<ul><li>Customer Care</li></ul><div><br>
</div><div><b>Training/Certification:</b></div><div><br>
</div><div>Diploma in Computer Science / Information Technology or equivalent</div><div><br>
</div><div><b>Terms and Conditions:</b></div><div><br>
</div><ul><li>Candidates are required to attach scanned copies of their documents (Academics /Professional).</li></ul><div><br>
</div><div><b>Candidates may be considered ineligible for the post due to any of the following reasons:</b></div><div><br>
</div><ul><li>3rd Div in academic career / weak academic profile.</li></ul>
<ul><li>NUST employees with less than one year of service with NUST and / or absence of NOC from Head of Institution.</li></ul>
<ul><li>In process of pursuing a required degree.</li></ul>
<ul><li>Medically unfit.</li></ul>
<ul><li>Only selected candidates will be contacted and issued offer letter.</li></ul>
<ul><li>Candidates serving in Govt departments, Armed forces may apply after seeking NOC from their respective parent department / organizations.</li></ul>
<ul><li>Late / incomplete applications will be ignored.</li></ul>
<ul><li>Only short-listed candidates will be considered / called for test / interview and no TA / DA will be admissible.</li></ul>
<ul><li><b>NUST reserves the right to cancel, modify / terminate the recruitment program due to any reason, without notice, at any time.</b></li></ul></div></div></div></div></div></div></div></div></div></div></div></div></div></p><div></div>

ICT Helpdesk Technician

Cytel Inc

<div><div><p>This position is for IT Helpdesk technician. One would be required to work in Shifts 24 x 5. Knowledge of Manage Engine tool is mandate - to work on Request raised. Resource should have 8+ years of experience in IT operations.<br>
</p></div><p></p>
<div></div><div>ShortDescriptionStr</div>
<div>This position is for IT Helpdesk technician. One would be required to work in Shifts 24 x 5. Knowledge of Manage Engine tool is mandate - to work on Request raised. Resource should have 8+ years of experience in IT operations.</div><br>
<div></div>
<div>
<p>Requirements:
</p><ul><li>Bachelors degree in Information Systems or Computer Science
</li><li>Overall 8 + years of IT Support /operation experience and 3 to 4 years experience supporting Office 365
</li><li>Experience supporting global internal customers
</li><li>ServiceNow or equivalent experience
</li><li>Experience in set up of desktop computers using Microsoft Intune a plus
</li><li>Experience supporting global internal customers
</li><li>ServiceNow or equivalent experience
</li><li>Experience in set up of desktop computers using Microsoft Intune a plus
</li><li>required to work in Shifts 24 x 5
</li></ul></div><div>InternalQualificationsStr</div>
<div>
<p>Requirements:
</p><ul><li>Bachelors degree in Information Systems or Computer Science
</li><li>Overall 8 + years of IT Support /operation experience and 3 to 4 years experience supporting Office 365
</li><li>Experience supporting global internal customers
</li><li>ServiceNow or equivalent experience
</li><li>Experience in set up of desktop computers using Microsoft Intune a plus
</li><li>Experience supporting global internal customers
</li><li>ServiceNow or equivalent experience
</li><li>Experience in set up of desktop computers using Microsoft Intune a plus
</li><li>required to work in Shifts 24 x 5
</li></ul></div><div>InternalResponsibilitiesStr</div>
<div><ul><li>Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment.
</li><li>Install and support PC, laptop, tablet, and mobile hardware and software.
</li><li>Coordinate with HR for Resource Address, Contact # for Asset Shipment / Return
</li><li>Create alternative methods of completing tasks, correcting user errors, and system inconsistencies to improve the desktop team function.
</li><li>Document procedures, standards, best practices, configurations, settings, installation sequences, and back-out instructions.
</li><li>New accounts setup and the active directory administration
</li><li>Troubleshoot problems reported by users and analyze and isolate issues through the helpdesk ticketing system.
</li><li>Help and support onboard off-board employees equipment requirement, send and return.
</li><li>Help and support office employees&rsquo; daily issues on laptops, software, WebEx meeting, Teams meeting, conference room meeting, printers, and IP Phones.
</li><li>Provide Status in daily standup meeting,
</li><li>Follow up on Open Request in Queue.
</li></ul></div><div>ExternalResponsibilitiesStr</div>
<div><ul><li>Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment.
</li><li>Install and support PC, laptop, tablet, and mobile hardware and software.
</li><li>Coordinate with HR for Resource Address, Contact # for Asset Shipment / Return
</li><li>Create alternative methods of completing tasks, correcting user errors, and system inconsistencies to improve the desktop team function.
</li><li>Document procedures, standards, best practices, configurations, settings, installation sequences, and back-out instructions.
</li><li>New accounts setup and the active directory administration
</li><li>Troubleshoot problems reported by users and analyze and isolate issues through the helpdesk ticketing system.
</li><li>Help and support onboard off-board employees equipment requirement, send and return.
</li><li>Help and support office employees&rsquo; daily issues on laptops, software, WebEx meeting, Teams meeting, conference room meeting, printers, and IP Phones.
</li><li>Provide Status in daily standup meeting,
</li><li>Follow up on Open Request in Queue.</li></ul></div></div><div></div>

IT Helpdesk Engineer

New Charter Technologies

<div><p><b>We believe talent deserves a human touch. Your application will be read by an actual person who&rsquo;s excited to discover the real you.
</b></p><p></p>Olmec, a New Charter Technologies company, is looking for a Helpdesk Analyst in the northern New Jersey area. This role could also be called a Helpdesk Technician, Field Engineer, IT Engineer, or Desktop Support Specialist. As an onsite Helpdesk Analyst (Tier 1 / Tier 1.5), you will be stationed at our client&rsquo;s office and will be the first point of contact for all IT-related issues. Besides working with the greater Olmec team, you will also work alongside the client&rsquo;s internal IT team. While the client&rsquo;s internal IT focuses largely on various short-term and long-term projects, you and the Olmec team will focus more on day-to-day management and support of the IT environment. You will be responsible for providing technical support, troubleshooting hardware and software problems, and ensuring the smooth operation of the client&rsquo;s IT infrastructure. This role requires a proactive individual with excellent problem-solving skills and a customer-focused attitude. You will also be working closely with our larger team of IT professionals who will be available to assist and support you as needed.
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The person in this role will participate in routine syncs with our home office team to review open projects, discuss challenging technical issues, share client-specific insights, align on support metrics, and engage in ongoing technical training. These collaborative sessions ensure both onsite and offsite teams remain fully aligned and collectively focused on delivering a seamless, high-impact experience for the client.
<p></p><p><b>*** </b><b>This role does require occasional (local) travel </b><b>: While most of your time will be spent stationed in the client&rsquo;s Morristown, NJ office, you will occasionally be asked to visit the client&rsquo;s other offices in NYC (Manhattan &ndash; anywhere from one to a few times per month) and Long Island (less often, possibly several times per year).
</b></p><p></p><p><b>***This role allows for &ldquo;work from home&rdquo; opportunities on Fridays, </b><b><i>providing there is no need to be in office to handle technical issues that require hands-on support.
</i></b></p><p></p><p><b>Key Responsibilities:
</b></p><ul><li>Provide onsite technical support for Windows desktops, laptops, and other end-user devices (smartphones, tablets, peripherals, printers, etc.) at the client&rsquo;s office.
</li><li>Manage and troubleshoot issues related to Active Directory, including user account management, group policies, and permissions.
</li><li>Support Microsoft 365 applications and services, including email, SharePoint, OneDrive, and Teams.
</li><li>Perform hardware and software installations, configurations, and upgrades.
</li><li>Troubleshoot network connectivity issues and assist with basic network administration tasks.
</li><li>Maintain accurate documentation of all support activities, including incident reports and resolutions.
</li><li>Collaborate with remote support teams and escalate complex issues when necessary.
</li><li>Educate end-users on best practices and provide training as needed.
</li><li>Ensure timely resolution of all IT issues and provide exceptional customer service.
</li></ul><p></p><p><b>Skills and Qualifications:
</b></p><ul><li>Proven experience &ndash; 3 years minimum - as a Helpdesk Analyst / Technician or similar technical support roles.
</li><li>Strong knowledge of Windows desktop operating systems (Windows 11).
</li><li>Experience with Active Directory administration and troubleshooting.
</li><li>Proficiency in supporting Microsoft 365 applications and services.
</li><li>Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).
</li><li>Excellent problem-solving and analytical skills.
</li><li>Strong communication and interpersonal skills.
</li><li>Ability to work independently and manage multiple tasks simultaneously.
</li><li>Customer-focused mindset with a dedication to delivering high-quality service.
</li><li>Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus.
</li></ul><p></p><p><b>Benefits:
</b></p><ul><li>Competitive salary starting at $70,000 depending on experience.
</li><li>Medical insurance
</li><li>Dental insurance
</li><li>Vision Insurance
</li><li>401(k) with Company Matching
</li><li>Time Off Plans
</li></ul><p></p><p><b>Who We are:
</b></p><p>At New Charter, we&rsquo;re building a caliber of business the IT industry hasn&rsquo;t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.
</p><p></p><p>At New Charter Technologies, we&rsquo;re investing in our people &ndash; through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies. ( <i>Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)
</i></p><p></p><p>Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We&rsquo;re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we&rsquo;ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success.
</p><p></p><p><b>Ready to be part of a dynamic and supportive community where your unique skills and personality shine? </b>We&rsquo;re on a mission to make a difference, and we want you to be part of the story. Let&rsquo;s transform the world together and build a career that&rsquo;s as unique as you are!
</p><p></p><p>We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter .
</p><p></p><p>New Charter Technologies <i>is committ </i><i>e </i><i>d to cr </i><i>e </i><i>ating an inclusiv </i><i>e </i><i>e </i><i>nvironm </i><i>e </i><i>nt and is proud to b </i><i>e </i><i>an </i><i>e </i><i>qual opportunity </i><i>e </i><i>mploy </i><i>er. New Charter re </i><i>cruits, </i><i>e </i><i>mploys, trains, comp </i><i>e </i><i>nsat </i><i>e </i><i>s, and promot </i><i>e </i><i>s r </i><i>e </i><i>gardl </i><i>e </i><i>ss of rac </i><i>e </i><i>, color, r </i><i>e </i><i>ligion, s </i><i>e </i><i>x, s </i><i>e </i><i>xual ori </i><i>e </i><i>ntation, g </i><i>e </i><i>nd </i><i>e </i><i>r id </i><i>e </i><i>ntity, national origin, v </i><i>e </i><i>t </i><i>eran, or disability status.</i></p></div><p></p>

Helpdesk Analyst

Blue Star Manufacturing (Pvt) Limited

<p><b>Job Title: IT Support Technician</b></p><p><b>Experience:</b> 2&ndash;3 Years<br/><b>Location:</b> Johar Town, Lahore<br/><b>Shift Timings:</b> 12:00 PM to 09:00 PM</p><p><b>Job Summary</b></p><p>We are looking for a skilled and proactive <b>IT Support Technician</b> to provide technical assistance, troubleshoot system issues, and ensure smooth IT operations across the organization. The ideal candidate should have hands-on experience in hardware/software support, network troubleshooting, and user support.</p><p><b>Key Responsibilities</b></p><ul><li>Provide first-level and second-level technical support to employees regarding hardware, software, and network issues.</li><li>Install, configure, and maintain computer systems, laptops, printers, scanners, and other IT equipment.</li><li>Troubleshoot software applications, operating systems, and network connectivity problems.</li><li>Manage and monitor user accounts, email setups, and access permissions.</li><li>Ensure timely logging, tracking, and resolution of IT support tickets.</li><li>Maintain an updated inventory of IT assets and ensure proper documentation.</li><li>Perform system updates, antivirus checks, and routine maintenance activities.</li><li>Support the setup of projectors, video conferencing tools, and meeting room equipment.</li><li>Coordinate with senior IT staff for network, server, or security-related escalations.</li><li>Assist with backup routines, data recovery, and system security monitoring.</li><li>Ensure IT policies, procedures, and security best practices are followed.</li><li>Provide remote assistance to staff when required.</li><li>Prepare and maintain technical documentation and user guides.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or a related field.</li><li>2&ndash;3 years of proven experience in IT support or technical assistance.</li><li>Strong troubleshooting skills for Windows OS, MS Office, and basic networking.</li><li>Hands-on experience with routers, switches, firewalls (basic knowledge acceptable).</li><li>Familiarity with helpdesk/ticketing systems.</li><li>Knowledge of system backups, antivirus tools, and IT security practices.</li><li>Excellent communication and problem-solving skills.</li><li>Ability to manage tasks independently and prioritize urgent issues.</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>What do you know about networking (LAN, WAN, IP, DNS, DHCP)?</li><li>How much experience you have as a IT support specialist?</li><li>What is your current salary?</li><li>What is your expected salary?</li><li>If selected how soon you can able to start?</li></ul><p>Work Location: In person</p>

IT Support Technician

Computer World S.P.C.

<p>Job Title: Helpdesk Analyst</p><p>Location: Bahrain &ndash; Locally Available Candidates Only</p><p>We are seeking a proactive and detail-oriented &quot;Helpdesk Analyst&quot; to join our IT support team.</p><p>The Key Responsibilities:</p><p>- Resolve Level 1 end-user IT issues, including account management and access problems.</p><p>- Troubleshoot hardware, software, and peripheral/device issues.</p><p>- Assist with new user onboarding and guide adoption of new technologies.</p><p>- Provide remote or in-person support using helpdesk tools.</p><p>Requirements:</p><p>- 1&ndash;2 years of experience in helpdesk or IT support.</p><p>- Fluent in Arabic and English with excellent communication skills.</p><p>Job Types: Full-time, Contract<br/>Contract length: 12 months</p><p>Pay: BD400.000 - BD500.000 per month</p>

Karami Companies Management

<p>We are seeking a reliable and technically skilled IT Support Technician to join our team. The successful candidate will provide day-to-day IT support in a Windows environment, including troubleshooting issues with networking, computers, printers, and CCTV systems. The role also involves assisting with IT purchasing and asset management. A valid driving license is required, and having your own vehicle will be considered an added advantage.</p><p>Key Responsibilities:</p><ul><li>Provide first-line and second-line support for hardware, software, and network-related issues.</li><li>Install, configure, and maintain Windows operating systems, applications, and user accounts.</li><li>Set up, maintain, and troubleshoot computers, printers, and related peripherals.</li><li>Support and maintain network infrastructure, including routers, switches, Wi-Fi, and cabling.</li><li>Monitor and maintain CCTV systems to ensure functionality and reliability.</li><li>Assist in managing IT assets and keeping accurate inventory records.</li><li>Support IT purchasing &mdash; sourcing quotations, evaluating suppliers, and tracking IT orders.</li><li>Ensure system backups and implement security best practices.</li><li>Maintain documentation of IT configurations and support procedures.</li><li>Provide on-site and remote technical assistance as required.</li></ul><p>Requirements:</p><ul><li>Proven experience in IT Support, ideally in a Windows-based environment.</li><li>Solid understanding of Windows 10/11, Windows Server, Microsoft 365, and Active Directory.</li><li>Good knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls, etc.).</li><li>Experience with hardware setup and troubleshooting (computers, printers, CCTV).</li><li>Strong analytical and problem-solving abilities.</li><li>Knowledge of IT asset management and procurement processes.</li><li>Excellent communication and interpersonal skills.</li><li>Valid driving license (required).</li><li>Owning a vehicle is an added advantage.</li></ul><p>Preferred Qualifications:</p><ul><li>CCNA, MCTS, HND or equivalent certifications.</li><li>Experience using IT ticketing/helpdesk systems.</li><li>Awareness of cybersecurity and data protection best practices.</li></ul><p>Job Types: Full-time, Permanent</p><p>Application Question(s):</p><ul><li>How many years of experience you have in Qatar in similar field ?</li><li>Do you have valid QID ?</li><li>Can you join immediately ? What is your notice period ?</li></ul>

PetroApp

<div><p>PetroApp is looking for a detail-oriented and customer-focused <b>Helpdesk Specialist</b> to join our IT support team. In this role, you will serve as the first point of contact for employees seeking technical assistance and support related to computer systems, software, hardware, and network issues.</p><p></p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul>
<li>Respond to incoming helpdesk requests via phone, email, and ticketing system in a timely and professional manner.</li>
<li>Troubleshoot and resolve technical issues for end-users, ensuring minimal disruption to business operations.</li>
<li>Document all support requests and resolutions in the ticketing system accurately.</li>
<li>Provide guidance to users on software applications, network connectivity, and hardware functionality.</li>
<li>Assist in the setup and configuration of new hardware and software installations.</li>
<li>Monitor the performance of helpdesk systems and identify areas for improvement.</li>
<li>Coordinate PC setup and deployment for new employees using standard hardware, images, and software.</li>
<li>Develop and maintain user documentation and knowledge base articles to support self-service efforts.</li>
</ul><p><b>
Requirements</b></p><ul>
<li>
Bachelor&rsquo;s degree in IT, Computer Science, or related field is a must.</li>
<li>1-2 years of experience in a helpdesk or IT support role.</li>
<li>Strong knowledge of Windows operating systems and common software applications.</li>
<li>Basic understanding of networking concepts and hardware.</li>
<li>Excellent communication skills, both verbal and written.</li>
<li>Proficient in documenting technical issues and resolutions.</li>
<li>Ability to work independently and manage multiple priorities in a fast-paced environment.</li>
<li>Customer service-oriented with a focus on providing exceptional assistance to users.</li>
</ul><p><b>
Benefits</b></p><ul>
<li>
Private Health Insurance</li>
<li>Training &amp; Development</li>
<li>Performance Bonus</li></ul></div>

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