helpdesk technician

Independent Living Systems, llc

<div><p>We are seeking a Helpdesk Technician II to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.</p><p><b>
About the Role:</b></p><p>
The Helpdesk Technician II plays an essential role in ensuring the smooth operation of an organization's IT infrastructure by providing advanced technical support and troubleshooting assistance to end-users. This position involves diagnosing and resolving complex hardware, software, and network issues, often requiring a deeper understanding of IT systems than entry-level roles. The Helpdesk Technician II will act as a key liaison between users and IT departments, facilitating communication and ensuring timely resolution of technical problems. Additionally, the role expected to troubleshoot and resolve hardware and software issues, as well as provide excellent customer service. Ultimately, the Helpdesk Technician II&rsquo;s main goal will be to ensure that all technical issues are resolved in a timely and efficient manner, minimizing downtime and maximizing productivity.</p><p><b>
Minimum Qualifications:</b></p><ul><li>
Associates degree</li><li>
3 years of experience in a helpdesk or technical support role</li><li>
Strong knowledge of Microsoft Windows, imaging and hardware troubleshooting</li><li>
Excellent problem-solving and communication skills</li><li>
Ability to work independently and in a team environment</li><li>
Relevant experience may substitute for the educational requirement on a year-for-year basis</li></ul><p><b>
Preferred Qualifications:</b></p><ul><li>
Bachelor&rsquo;s degree in Computer Science or related field</li><li>
Experience with Active Directory, Multifactor Authentication, and other related technologies</li><li>
Experience with remote desktop support tools</li><li>
ITIL certification, Comp TIA A+ or equivalent</li><li>
Experience in the Health Care Services industry</li></ul><p><b>
Responsibilities:</b></p><ul><li>
Demonstrate commitment to Our Mission and models ILS Experience Standards of Excellence.</li><li>
Respond to and resolve incoming helpdesk requests via phone, email, or ticketing system in a timely and professional manner.</li><li>
Diagnose, troubleshoot and resolve hardware, software, and network connectivity issues for end-users, including desktops, laptops, printers, and mobile devices.</li><li>
Install and configure software and hardware including setting up physical components (and installing operating systems, drivers, and applications.</li><li>
Document all support activities and resolutions accurately in the helpdesk ticketing system to maintain clear communication and tracking.</li><li>
Collaborate with senior IT staff to escalate unresolved issues.</li><li>
Participate in ongoing training to stay current with healthcare IT systems and best practices.</li><li>
Participate in on-call rotations and respond promptly to critical incidents to minimize business disruption.</li><li>
Perform other duties as assigned.</li></ul></div><p></p>

Helpdesk Technician II

Corps Solutions

<div><div><div><b>Helpdesk Tech</b><b>nician</b><b> </b><b>&ndash;</b><b> </b><b>Mid-</b><b>Level</b><b> / AV Specialist</b></div>
Quantico, VA</div>
<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>The Helpdesk Tech reports to the MSTP Project Manager and receives work direction derivatives from the Helpdesk Lead.</p>
</div>
<div><p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES</b></p>
</div>
<div><ul><li><p>Provide Tier 2 Help Desk support, including advanced troubleshooting of configuration issues, software installations, and hardware repair (inhouse or depot/warranty coordination).
</p></li></ul></div><div><ul><li><p>Manage and support MSTP VTC scheduling, ensuring reliable bridge connectivity and resolving AVrelated technical issues.
</p></li></ul></div><div><ul><li><p>Support multisite collaborative events involving integrated voice, video, and realtime services; ensure AV readiness for exercises and planning events.
</p></li></ul></div><div><ul><li><p>Coordinate contractor support and maintenance activities for MSTP audiovisual systems.
</p></li></ul></div><div><ul><li><p>Maintain and update asset management data, ensuring hardware/software tracking accuracy in accordance with USMC IT Asset Management Guide.
</p></li></ul></div><div><ul><li><p>Assist in planning and executing desktop client upgrades (Windows or future releases), troubleshooting deployment issues as they arise.
</p></li></ul></div><div><ul><li><p>Create or update SOPs/desktop procedures for recurring technical tasks.
</p></li></ul></div><div><ul><li><p>Coordinate issue resolution related to asset tracking, technical refresh, and lifecycle sustainment of MSTP IT systems.
</p></li></ul></div><div><ul><li><p>Support SAAR processing for access requests across MCEN, coalition, and joint networks.</p>
</li></ul></div><div><p><b>EDUCATION</b>
</p></div><div><ul><li><p>Information Assurance Technical (IAT) Level II: Baseline Certification ‐ IAW DoD 8140.01 required (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, SSCP); a minimum of one valid Computing Environment (CE)/Operating System (OS) Certificate (i.e. MS Windows Server 2012 R2 Cert, MS Windows 10 cert, a VMware 6.0 Cert); and at least 3 years in IA technology or a related area.</p>
</li></ul></div><div><ul><li><p>Must possess and maintain training and certifications sufficient to be granted privileged access to Marine Corps information technology (IT) and information systems (IS)</p>
</li></ul></div><div><p><b>EXPERIENCE</b></p>
</div>
<div><ul><li><p>Minimum five years of operational military or DoD IT experience supporting A/V systems, VTC operations, or collaboration environments.
</p></li></ul></div></div><div><div><ul><li><p>Minimum three years of handson experience administering Cisco Call Manager, VTC endpoints, or unified communications systems at the enterprise level.
</p></li></ul></div><div><ul><li><p>Minimum two years providing Tier 2 Help Desk support, including configuration troubleshooting, software installs, and hardware diagnostics.
</p></li></ul></div><div><ul><li><p>Minimum two years of experience supporting secure mobility solutions, including Purebred certificate management and BlackBerry UEM administration.</p>
</li></ul></div><div><p><b>CORE SKILLS/COMPETENCIES
</b></p></div><div><p><i>Required Knowledge, Skills and Abilities</i></p>
</div>
<div><ul><li><p>Proficient in MS Word, Outlook, Excel, PowerPoint, Visio, Project, and SharePoint.</p>
</li></ul></div><div><ul><li><p>Strong communication and presentation skills. Able to read, write, and communicate effectively in English. Able to design and write clear communications and present training programs.</p>
</li></ul></div><div><ul><li><p>Excellent organizational, planning, problem-solving, prioritization, interpersonal skills, and able to instinctively adapt, plan, inform and influence.</p>
</li></ul></div><div><p><b>WORKING CONDITIONS</b></p>
</div>
<div><ul><li><p>Required to sit for extended periods of time and maintain focus</p>
</li></ul></div><div><ul><li><p>Daily travel in local area during work day (including use of personal vehicle)</p>
</li></ul></div><div><ul><li><p>Be able to work an unstable schedule, to include holidays and weekends.</p>
</li></ul></div><div><p><b>SPECIAL POSITION NOTATIONS</b></p>
</div>
<div><ul><li><p>CONUS and OCONUS travel may be required for up to three weeks at a time (or longer).</p>
</li></ul></div><div><ul><li><p>Qualification as an authorized company driver is required. All authorized company drivers must have a valid driver&rsquo;s license, current automobile insurance, and a driving record that is acceptable to the company&rsquo;s auto insurance provider.</p>
</li></ul></div><div><p><b>SECURITY CLEARANCE
</b></p></div><div><ul><li><p>A Secret security clearance is required for this position.</p>
</li></ul></div><div><ul><li><p>This position also requires a completed Personnel Security Investigation that will qualify the incumbent to be eligible for access to at least the TS-SCI level, and the individual must be read-in for NATO level access.</p>
</li></ul></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div>This position description outlines the general responsibilities and requirements for the stated position and in no way is an exhaustive list. The company maintains the right to assign or reassign responsibilities to this position at any time.</div></div></div>

Helpdesk Technician – Mid-Level / AV Specialist

Nord Anglia Education

<p></p><div><div><div><div><div><b>Job Posting Date: </b>1 Jun 2026
</div></div></div></div><div><div><div><div><b>Location:
</b>Abu Dhabi, AE
</div></div></div></div><div><div><div><div><b>Job ID: </b>9612
</div></div></div></div><div><div><div><div><b>School: </b>The British International School Abu Dhabi
</div></div></div></div><div><div><div><div><b>Company: </b>Nord Anglia Education
</div></div></div></div><div><div><div><div><div><b>IT Technician</b></div><br>
<div></div>
<div>
 The British International School Abu Dhabi is looking to appoint an exceptional IT Technician to join a well-established, supportive team within a highly successful school community</div><br>
<div></div>
<div>
The closing date for applications is 16th June 2026.</div><br>
<div></div>
<div><b>
About the Role</b></div><br>
<div></div>
<div>
As IT Technician you will support the organisation and deliver a high level of technicial support to BISAD staff and students.</div><br>
<div></div>
<div>
Main duties will include:</div>
<ul>
<li>Investigate and resolve technical issues with BISAD computers</li>
<li>Perform ongoing maintenance on BISAD's IT equipment</li>
<li>Provide technical assistance with IWBs, projectors, printers, photocopiers, phones and other peripheral devices</li>
<li>Ensure the security of all ICT assets</li>
<li>Use the IT helpdesk to prioritise and track support requests</li></ul><br>
<div></div>
<div>
The successful candidate will have the following qualifications, skills and experience:</div>
<ul>
<li>Minimum 2 years experience in IT support and helpdesk support systems - Essential</li>
<li>Degree level education in relevant discipline - Preferable</li>
<li>A good understanding of Office 365 suites - Essential</li>
<li>High levels of personal integrity</li>
<li>Attention to detail</li>
<li>Ability to work under pressure and remain calm</li>
<li>Ideally the candidate will already be living in Abu Dhabi</li></ul><br>
<div></div>
<div>
To access to full detailed job description for this role, please click on the following link - IT Technician-JD.pdf</div><br>
<div></div>
<div>
<div><div><b>About Our School</b></div><br>
<div></div>
<div>
The British International School Abu Dhabi is a highly successful, growing school with a committed and inspirational team of teaching professionals at its heart. Our close-knit, supportive team is honoured to be at the centre of our community, educating students aged 3-18, from more than 90 nationalities.</div><br>
<div></div>
<div>
The school was originally opened in 2009 and is now widely recognised as one of the leading schools in the Middle East. The school was internationally recognised by winning awards at the prestigious International School Awards in both 2020 and 2021, the only school in the world to do so.</div><br>
<div></div>
<div>
To learn more about our school, please visit http://www.nordangliaeducation.com/our-schools/abu-dhabi</div><br>
<div></div>
<div>
As an employer, our aim is to create an environment where colleagues are welcomed and are able to bring talents, skills, background and experiences to their roles in an open and inclusive workplace where people from all backgrounds work together with dignity and respect.</div><br>
<div></div>
<div><b>
Selection Process</b></div><br>
<div></div>
<div>
Applicants should submit a CV, letter of application and the details of two professional referees, one of which should be your current Head Teacher/Principal/Line Manager.</div><br>
<div></div>
<div><b>
Safeguarding</b></div><br>
<div></div>
<div>
At Nord Anglia Education we are committed to providing a world-class, safe, happy environment in which children and young people are able to thrive and learn. We are committed to safeguarding and promoting the welfare of all our pupils irrespective of race, ability, religion, gender or culture. All post holders having regular unsupervised contact with children are subject to appropriate national and international vetting procedures including satisfactory criminal record checks from both Country of residence/birth and any Country of residence within the last 10 years.</div></div></div></div></div></div></div></div><p></p>

IT Technician

Computerway Food Systems

<p><b>Company Overview:</b></p><p>Computerway Food Systems is located in High Point, NC. Incorporated in 1986, Computerway provides food manufacturing companies in the US, Canada and Latin America with overhead sizing, grading and weighing lines as well as fully integrated computerized production and inventory systems for food processing plants.</p><p><b>SUMMARY JOB DESCRIPTION:</b></p><p>The primary responsibility of the HelpDesk is technical support of Computerway systems. The proprietary systems involve production and inventory software controls, using multiple devices on multiple operating systems and platforms. The HelpDesk Technicians have to be familiar with all of the software applications, tools and the custom integration of specialized systems in each customer&rsquo;s operations. Most support communication occurs via phone and email making strong communication skills a definite prerequisite. Technicians must be detail oriented with the ability to communicate well with others both technical (ex. Programmers) and less technical people (ex. customers, managers, or users). The CFS HelpDesk is 24x7, averages over 200 calls per month, and supports over 100 sites.</p><p>During times of low ticket volume, the HelpDesk is also responsible for quality control through testing software updates, fixes, and/or full development releases. Technicians must possess time management skills and be goal oriented in order to meet testing deadlines. <b>This is not a remote position.</b></p><p><b>CORE RESPONSIBILITIES:</b></p><p>- Support customers via phone or email; connecting remotely to systems to identify, assess and/or fix issues.</p><p>- Develop and maintain effective relationships with customers and knowledge of their operations within high standards of customer service and professionalism.</p><p>- Software quality control testing; based on written specifications, configure test scenarios with detailed documentation of tests/results.</p><p>- Coordinate multiple activities and priorities with limited supervision.</p><p>- Assist with setting up and testing new systems and other special projects as needed.</p><p>- Provide quality results in a timely manner with organization and efficiency.</p><p>-Assist with setting up and configuring new systems (servers, PCs, scanners, etc.)</p><p><b>REQUIREMENTS</b> :</p><p>- Bachelor&rsquo;s Degree or equivalent</p><p>- Customer relations experience, 4+ years</p><p>- Proven effective communications, verbal and written; strong attention to detail</p><p>- Ability to present solutions and ideas in user-friendly, business-friendly and technical language</p><p>- Technical experience with databases, Linux, SQL</p><p>- Ability to learn quickly, adapt to steep learning curves and complex applications</p><p>- Highly self-motivated and directed, illustrating initiative, flexibility and enthusiasm</p><p>- Possess strong analytical, troubleshooting and problem solving skills in data related areas</p><p>- Must be able to alternate weekends (on-call rotation), schedule varies as needed &ndash; with limited, occasional travel (for training purposes)</p><p>-During training Technician will be required to work 1st shift. Upon completion, the Tech will transition to permanent shift.</p><p>-Fluency in Spanish &ndash; not required but highly desirable</p><p><b>COMPANY DETAILS:</b></p><p>We offer competitive wages, medical, dental, and 401K plans.</p><p>No phone calls please. See website for additional company information: www.mycfs.com.</p><p>Work Remotely</p><ul><li>Weekend on-call support will be remote.</li></ul><p>Job Type: Full-time</p><p>Pay: $50,000.00 - $55,000.00 per year</p><p>Benefits:</p><ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Help desk: 2 years (Required)</li><li>Command Line Troubleshooting: 1 year (Required)</li><li>SQL: 1 year (Required)</li><li>Linux: 1 year (Required)</li></ul><p>Location:</p><ul><li>High Point, NC 27262 (Preferred)</li></ul><p>Shift availability:</p><ul><li>Day Shift (Preferred)</li><li>Night Shift (Required)</li><li>Overnight Shift (Required)</li></ul><p>Work Location: In person</p>

Help Desk Technician

NJ CYBER ALLIANCE

<p>Proactive Risk (www.proactiverisk.com is opening a new office in July.</p><p><b>Location</b></p><p>36 1st Ave, 2nd Floor Denville, NJ 07834<br/>(Hybrid: Remote Support + Onsite Client Visits)</p><p><b>Job Type</b></p><p>Full‑Time</p><p><b>Pay</b></p><p><b>Competitive hourly rate based on experience + performance incentives</b><br/>(Discussed during interview)</p><p><b>Job Description</b></p><p>ProactiveRISK is a growing cybersecurity and managed services firm supporting regulated industries including legal, healthcare, and professional services.</p><p>We are seeking a skilled and customer‑focused <b>Microsoft IT Support Technician / Helpdesk Engineer</b> to provide day‑to‑day technical support for our clients. This is a <b>high‑impact role</b>&mdash;you are part of the team that clients rely on when they need help, guidance, and fast resolution.</p><p>This position involves <b>remote support from our Denville, NJ office</b> as well as <b>onsite client visits</b> when required.</p><p><b>Key Responsibilities</b></p><p>Client Helpdesk &amp; Support</p><ul><li>Provide Tier 1&ndash;2 technical support to clients via phone, email, and remote tools</li><li>Troubleshoot and resolve Microsoft 365, email, workstation, and connectivity issues</li><li>Deliver timely, professional, and empathetic client support</li><li>Escalate issues appropriately while maintaining ownership through resolution</li></ul><p>Microsoft &amp; Cloud Technologies</p><ul><li>Support and administer:</li><li>Microsoft 365 (Exchange Online, Entra ID, Teams, SharePoint)</li><li>Microsoft Exchange 365</li><li>Microsoft Hypervisor / Hyper‑V (basic support)</li><li>Microsoft Lighthouse (MSP tenant management)</li><li>Assist with user onboarding/offboarding and license management</li><li>Support and enforce security and access policies</li></ul><p>Apple &amp; Endpoint Management</p><ul><li>Support MacOS and Apple devices in business environments</li><li>Work with:</li><li>Apple Business Manager</li><li>MDM solutions</li><li>Assist with device enrollment, configuration, and troubleshooting</li></ul><p>Tools &amp; Platforms</p><ul><li>Remote monitoring and management using <b>NinjaOne</b></li><li>Documentation and knowledge base maintenance in <b>Hudu</b></li><li>Assist with automation, scripting, and process improvement where applicable</li></ul><p>Networking &amp; Infrastructure (Basic)</p><ul><li>Troubleshoot basic networking issues:</li><li>Ubiquiti networking equipment</li><li>Fortinet firewalls and access points</li><li>Understand VLANs, DHCP, DNS, and basic firewall rules</li><li>Coordinate with senior engineers for advanced network issues</li></ul><p>Generative AI &amp; Modern IT Practices</p><ul><li>Use and support Generative AI tools such as:</li><li>Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude</li><li>Leverage AI internally to improve efficiency and documentation</li></ul><p><b>Client &amp; Professional Expectations</b></p><ul><li>Serve as a trusted technical resource for clients</li><li>Communicate clearly with both technical and non‑technical users</li><li>Represent ProactiveRISK professionally during onsite visits and meetings</li><li>Maintain accurate ticket notes and documentation</li></ul><p><b>Required Qualifications</b></p><ul><li>Experinced IT support or helpdesk experience (MSP experience preferred)</li><li>Strong knowledge of Microsoft 365 and Windows environments</li><li>Experience supporting MacOS in business environments</li><li>Familiarity with MDM and endpoint management</li><li>Solid troubleshooting and problem‑solving skills</li><li>Excellent customer service and communication skills</li><li>Reliable transportation for onsite client visits</li></ul><p><b>Preferred Qualifications</b></p><ul><li>MSP or MSSP experience</li><li>Familiarity with:</li><li>NinjaOne</li><li>Hudu</li><li>Microsoft Lighthouse</li><li>Ubiquiti and Fortinet environments</li><li>Interest in cybersecurity best practices</li><li>Experience using Generative AI tools in IT workflows</li><li>Veteran, First Responder A++</li></ul><p><b>Why Join ProactiveRISK?</b></p><ul><li>Be a trusted, front‑line technical resource for clients</li><li>Work with modern Microsoft, Apple, and security‑focused environments</li><li>Exposure to cybersecurity, compliance, and regulated industries</li><li>Opportunity for growth into senior engineer or security‑focused roles</li><li>Work with a small, experienced team where your contributions matter</li></ul><p><b>Schedule</b></p><ul><li>Monday to Friday</li><li>Occasional onsite client visits during business hours</li></ul><p>Pay: $40,960.00 - $51,200.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Flexible schedule</li></ul><p>Work Location: In person</p>

Microsoft IT Support Technician / Helpdesk Engineer (MSP/MSSP)

NexTitle

<p>Technical Support Specialist</p><p>Bellevue, WA</p><p>Description</p><p>Bellevue, WA</p><p><b>NexTitle is a</b> fast-growing <b>Title and Escrow company</b> with multiple offices located across the PNW and on the Hawaiian Islands. Are you ready to grow your career and move to the next level? Then we need to talk! Together, we are building a company that strives to live into our values &ndash; <i><b>Growth, Relentless Self Improvement, Be Kind, Be Different, Next Level Service, Connection &ndash; Building Relationships That Matter and Own It &ndash; 100% Responsibility.</b></i> If this sounds like an environment that you might like, keep reading!</p><p>We are anything but &ldquo;corporate&rdquo;. We live in to our values &ndash; Growth, Relentless Self Improvement, Be Kind, Be Different, Next Level Service, Connection &ndash; Building Relationships That Matter and Own It &ndash; 100% Responsibility. We work hard because we have a vision of change and that requires a special attitude. We respect the whole lives of our people, not just the one that shows up at work, for example by providing flexible work from home arrangements or bringing your canine friend to work.</p><p>The Technical Support Specialist&rsquo;s role is to provide a point of contact for end-users to receive support and maintenance of computer systems, desktops, and peripherals. This includes receiving, prioritizing, documenting and actively resolving end-user help requests related to installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and software to ensure optimal performance and escalating incidents when considered appropriate. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion and provide end-user assistance where required.</p><p>Requirements</p><ul><li>Field incoming requests to the Helpdesk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.</li><li>Document all pertinent support information into the helpdesk ticketing system, including categorization, impact / severity level and nature of problem, document the helpdesk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.</li><li>Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician.</li><li>Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed including accurately documenting instances of desktop equipment or component failure, repair, installation, and removal.</li><li>Identify and learn appropriate software and hardware used and supported by the organization.</li><li>Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.</li><li>Answer to and perform moves, ads, and changes requests as they are submitted.</li><li>Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.</li><li>Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.</li><li>Test fixes to ensure problem has been adequately resolved.</li><li>Perform post-resolution follow ups to help requests.</li><li>Develop help sheets and FAQ lists for end users.</li></ul><p>Requirements</p><ul><li>Basic knowledge of computer hardware, including desktop computers, monitors, printers, and scanners.</li><li>CompTIA A+ and Network+ Certifications preferred.</li><li>Experience with desktop and server operating systems, including Windows 10 and Windows 11.</li><li>Application support experience with Microsoft Office, Adobe Acrobat, and antivirus solutions (Symantec Endpoint, Sophos).</li><li>Working knowledge of help desk programs (i.e., KACE, Web Helpdesk, Service Desk Plus)</li><li>Exceptional written and oral communication skills.</li><li>Strong interpersonal skills, with a focus on listening and questioning skills.</li><li>Ability to conduct research into a wide range of computing issues as required.</li><li>Ability to present ideas in user-friendly language to non-technical staff and end users.</li><li>Keen attention to detail.</li><li>Proven analytical and problem-solving abilities.</li><li>Ability to effectively prioritize and execute tasks in a high-pressure environment.</li><li>Exceptional customer service orientation.</li><li>Experience working in a team-oriented, collaborative environment.</li><li>Expert knowledge of Microsoft Office applications including Word, Excel, PowerPoint, Outlook, and Access. Knowledge of peripherals, connections, and networking.</li></ul><p><b>Compensation/Rewards</b></p><p>The hiring range is a good faith and reasonable estimate of the salary range of possible compensation at the time of the posting, and is subject to change. The actual compensation offered ($40,000/yr to $60,000/yr) will be determined by various factors, which may include a candidate&rsquo;s education, training, experience, and geographic location.</p><p><b>Benefits</b></p><p>When it comes to compensation, the NexTitle family of companies offer a package that is both competitive and comprehensive. Your total compensation is made up of your pay and benefits, which are also available to your spouse, and eligible children. Among the benefits offered to eligible associates are:</p><ul><li>Generous Paid Parental Leave program</li><li>Employee Referral Program $5,000</li><li>Tuition Reimbursement Program</li><li>Matched 401(k) Plan</li><li>9 Company Paid Holidays</li><li>Medical, Dental and Vision</li><li>Health Savings Accounts</li><li>Life Insurance</li><li>Short Term &amp; Long Disability</li><li>Flexible Spending Accounts</li></ul><p><i>NexTitle is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.</i></p><p>Pay: $40,000.00 - $60,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Life insurance</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Omega Morgan, Inc.

<div>
 <strong>
  Omega Morgan believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications and job scope, but not limit the individual nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.
  <br/>
  <br/>
 </strong>
 Omega Morgan is seeking a dependable and customer-focused IT Support Technician I to join our IT team. This role serves as the first point of contact for employees experiencing technical issues and supports Microsoft 365, Active Directory, endpoint devices, networking, onboarding/offboarding, and helpdesk operations.
 <br/>
 <br/>
 <strong>
  Essential Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Act as the first response to IT tickets submitted through FreshService, phone, email, or walk-up support.
  </li>
  <li>
   Log, prioritize, categorize, assign, and escalate support requests appropriately.
  </li>
  <li>
   Provide Tier 1 administration and support for Microsoft 365, Active Directory, Exchange Online, SharePoint, Teams, and OneDrive.
  </li>
  <li>
   Handle employee onboarding and offboarding activities including account provisioning, licensing, permissions, and device setup.
  </li>
  <li>
   Perform password resets, MFA resets, account lockouts, token resets, and distribution list modifications.
  </li>
  <li>
   Modify SMB and NTFS network share permissions and assist with file access troubleshooting.
  </li>
  <li>
   Provide basic Group Policy familiarity and troubleshooting support where required.
  </li>
  <li>
   Assist with basic server-side troubleshooting and escalation preparation for senior IT staff.
  </li>
  <li>
   Troubleshoot Outlook, Teams, VPN, Wi-Fi, printers, browsers, and endpoint devices.
  </li>
  <li>
   Support software installations, updates, licensing, and troubleshooting for commonly used business applications.
  </li>
  <li>
   Provide support for emerging technologies and cloud-based tools including AI/ChatGPT-related user assistance.
  </li>
  <li>
   Communicate issue status, timelines, and follow-up activities clearly with users and management.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong troubleshooting and problem-solving aptitude
  </li>
  <li>
   Self-managing with the ability to prioritize and multitask effectively
  </li>
  <li>
   Strong interpersonal communication and customer service skills
  </li>
  <li>
   Ability to explain technical concepts to non-technical users
  </li>
  <li>
   Documentation composition and maintenance experience
  </li>
  <li>
   Ability to manage a high ticket volume while maintaining attention to detail
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Experience And/or Education
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   1+ years of experience in a helpdesk, desktop support, or IT support role
  </li>
  <li>
   Hands-on familiarity with Windows 10/11 in a corporate environment
  </li>
  <li>
   Working knowledge of Microsoft 365 including Outlook, Exchange Online, Teams, and SharePoint
  </li>
  <li>
   Experience with Active Directory user/group management and account provisioning
  </li>
  <li>
   Basic familiarity with Group Policy administration and Windows Server environments
  </li>
  <li>
   Experience with VPN software and endpoint troubleshooting preferred
  </li>
  <li>
   Relevant certifications such as A+, Network+, or Microsoft certifications preferred
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Health insurance
  </li>
  <li>
   401(k) matching
  </li>
  <li>
   Vision insurance
  </li>
  <li>
   Dental insurance
  </li>
  <li>
   Life insurance
  </li>
  <li>
   Disability insurance
  </li>
  <li>
   Paid holidays
  </li>
  <li>
   PTO/Vacation/Sick
  </li>
 </ul>
</div>


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