helpdesk technician

CyberSheath

<div>
 CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). We are excited to be expanding our staff due to our growth and are looking to add an additional Helpdesk Technician Level II to our team!
 <br/>
 <br/>
 CyberSheath integrates compliance and threat mitigation efforts and eliminates redundant security practices that don&rsquo;t improve and, in fact, may weaken an organization&rsquo;s security posture. Our professionals tell clients where to stop spending, where to invest, and how to take what they are already doing and integrate it in a way that delivers improved security.
 <br/>
 <br/>
 Successful candidates for CyberSheath are self-motivated, think out of the box, work, and solve issues independently. Additionally, our most successful people are self-starters and willing to put on many hats in order to succeed. CyberSheath is fast-growing and seeks candidates who want to be part of our upward trajectory.
 <br/>
 <br/>
 The Helpdesk Technician Level II provides day to day support for the implementation, troubleshooting, and maintenance of client IT systems, managing client IT system infrastructure and any process related to these systems. The ideal candidate will possess a detailed understanding of diverse IT systems, both On-premise and Cloud environments, and apply that understanding to provide support to CyberSheath customer&rsquo;s systems, networks, and applications. Consistently providing both excellent customer service and astute technical support is imperative to success in this role.
 <br/>
 <br/>
 Essential Responsibilities (included but not limited to):
 <br/>
 <br/>
 <ul>
  <li>
   Ability to provide exceptional customer support in a fast-paced remote Managed Services Practice
  </li>
  <li>
   Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services
  </li>
  <li>
   Provide day-to-day operational support for:
  </li>
  <li>
   Desktop and Server Operating Systems (Windows, Mac, Linux)
  </li>
  <li>
   Microsoft Office 365, Azure, Teams, OneDrive, SharePoint
  </li>
  <li>
   Networking Devices (firewalls, switches, wireless access points)
  </li>
  <li>
   Line of Business Applications
  </li>
  <li>
   On-premise and Cloud Backup and Disaster Recovery
  </li>
  <li>
   Hardware peripherals (printers, monitors, docking stations, webcams, etc.)
  </li>
  <li>
   Mobile Devices / Mobile Device Management (MAM / MDM)
  </li>
  <li>
   Provide escalation support as necessary for Level I Helpdesk staff
  </li>
  <li>
   Assist with the onboarding and offboarding of clients, systems, and users
  </li>
  <li>
   Deploy and maintain security tools and management agents
  </li>
  <li>
   Maintain current notes and time entries for all requests in the helpdesk ticketing system
  </li>
  <li>
   Create and maintain comprehensive documentation for internal and client systems
  </li>
  <li>
   Work with third-party vendors to remediate issues as needed
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Education, Experience, &amp; Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 2+ years working for a Managed Service Provider (MSP)
  </li>
  <li>
   Minimum of 5+ years&rsquo; experience working on an Information Technology Helpdesk using remote support tools
  </li>
  <li>
   Experience using a helpdesk ticketing system for incident tracking and time entry (ConnectWise Manage preferred)
  </li>
  <li>
   Prior experience using Remote Monitoring and Management (RMM) tools (i.e. &ndash; Automate, Labtech, Continuum, NinjaOne, etc.)
  </li>
  <li>
   Ability to provide exceptional customer service in all situations
  </li>
  <li>
   Possess strong troubleshooting, problem-solving, and verbal/written communication skills
  </li>
  <li>
   Experience with Microsoft Windows desktop and server operating systems
  </li>
  <li>
   Experience with Microsoft Office 365 / Azure administration
  </li>
  <li>
   Proficiency with Microsoft Server Active Directory / Group Policy
  </li>
  <li>
   Moderate networking experience including remote configuration and troubleshooting (TCP/IP, WIFI, VPN)
  </li>
  <li>
   Knowledge of Microsoft Cloud Technologies including Office 365, Azure, Azure Entra ID, Endpoint Protection, Intune, Autopilot, etc.
  </li>
  <li>
   Knowledge of scripting and automation tools a plus
  </li>
  <li>
   Demonstrated ability to work in a team environment
  </li>
  <li>
   Must be authorized to work for any employer in the U.S
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Education, Experience, &amp; Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree from an accredited university in Computer Science, Engineering, or a related field
  </li>
  <li>
   Experience with Security Technologies:
  </li>
  <li>
   Multifactor Authentication
  </li>
  <li>
   Encryption
  </li>
  <li>
   SIEM/SOAR
  </li>
  <li>
   Endpoint Detection and Response
  </li>
  <li>
   Preferred Certifications:
  </li>
  <li>
   Microsoft MD100/101, AZ900, AZ104, CompTIA Security+, Network+
  </li>
  <li>
   Excellent organizational skills including the ability to balance conflicting priorities
  </li>
  <li>
   Ability to work independently, remotely, and as part of a team
   <br/>
   <br/>
  </li>
 </ul>
 Work Environment
 <br/>
 <br/>
 <ul>
  <li>
   This role is Remote with the potential for travel to client sites
  </li>
  <li>
   Travel expectations - approximately 20%
  </li>
  <li>
   Some on-call, shift, and evening work
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  CyberSheath is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, protected veteran status, among other things, or status as a qualified individual with a disability.
  <br/>
  <br/>
  <br/>
  <br/>
 </em>
 Budgeted Pay Range: $70,000 USD - $83,000 USD
</div>


Helpdesk Technician II

Persimmon Technologies

<p></p><div><p>Summary: Persimmon Technologies Corporation is seeking an IT Helpdesk Technician to serve as the front line of IT support for our corporate and manufacturing teams at our Bedford, MA facility. This on-site position has primary responsibility for operational management of the PTC Help Desk, which delivers end-user computing support, account and access management, and IT project services across the business. The Technician will resolve day-to-day technology issues, onboard new employees, and help keep our shop floor and office systems running smoothly.</p>
<p>
Reports to: Director of IT</p>
<p>
Direct Reports: None</p>
<h4 class="jobSectionHeader"><b>
Responsibilities and Deliverables:</b></h4><ul><li>
Serve as the primary point of contact for Tier 1 enduser support across corporate and manufacturing environments.</li><li>
Triage, document, and resolve tickets in the IT service management platform (NinjaOne), escalating to Tier 2 or specialist teams as needed.</li><li>
Provide break/fix support, asset inventory and spare parts tracking, desktop administration, software deployment, remote access support, and mobile device troubleshooting.</li><li>
Perform user lifecycle administration &mdash; onboarding, role changes, and offboarding &mdash; including endpoint provisioning, Active Directory and Microsoft 365 account setup, VPN access, and security tooling.</li><li>
Support enduser access to core business systems including Epicor Kinetic ERP and FactoryLogix MES; troubleshoot common user issues and escalate applicationspecific problems to ERP and MES administrators.</li><li>
Assist with endpoint security operations using Sophos EDR, including triaging alerts and coordinating remediation with IT leadership.</li><li>
Maintain accurate documentation in the helpdesk knowledge base and contribute to continuous improvement of templates, runbooks, and enduser training materials.</li><li>
Train end users on standard hardware, software, and security practices.</li><li>
Support shop floor computing needs, recognizing that productioncritical issues require prompt response to minimize downtime.</li><li>
Participate in IT projects such as hardware refreshes, OS upgrades, and rollout of new applications or tools.</li></ul><h4 class="jobSectionHeader"><b>
Skills Required:</b></h4><ul><li>
Strong working knowledge of Microsoft Windows 11 and Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Office apps).</li><li>
Experience with Active Directory user and group administration.</li><li>
Mobile device troubleshooting for iOS and Android.</li><li>
Excellent written and verbal communication skills, with the ability to explain technical concepts to nontechnical users and interact professionally with employees at all levels, up to and including Clevel executives.</li><li>
Strong customer service mindset with a focus on timely ticket resolution and followthrough.</li><li>
Detailoriented with strong documentation habits.</li><li>
General understanding of networking fundamentals (DNS, DHCP, VPN, WiFi) and information security principles.</li></ul><h4 class="jobSectionHeader"><b>
Experience Required:</b></h4><ul><li>
Minimum 23 years of handson experience providing Tier 1 support for end user devices (laptops, desktops, and mobile devices) in a business environment.</li><li>
Handson experience using an RMM or IT service management platform (e.g., NinjaOne, ConnectWise, ManageEngine) for ticket management and endpoint administration.</li><li>
Customer service experience with excellent written and verbal communication skills; experience interacting with employees at all levels of an organization, including Clevel executives.</li><li>
Previous manufacturing or engineering environment support experience strongly preferred.</li><li>
CompTIA A+, Network+, or Microsoft certifications preferred.</li></ul><h4 class="jobSectionHeader"><b>
Other Requirements:</b></h4><ul><li>
Onsite role at the PTC Bedford, MA facility; no regular travel required.</li><li>
Work involves a mix of office and shop floor environments; may require standing, walking, bending, kneeling, reaching, grasping, and lifting/moving up to 25 pounds for hardware support tasks.</li></ul><h4 class="jobSectionHeader"><b>
Education Required:</b></h4><ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field &mdash; or 3+ years of comparable professional experience.</li></ul><p>
Compensation: The compensation range for this position is $27 to $35 per hour/year. The actual pay offered will be determined by multiple factors, including but not limited to the candidate&rsquo;s relevant experience, skills, job-related knowledge, internal equity, and geographical location.</p>
<h4 class="jobSectionHeader"><b>
Why Persimmon Technologies?</b></h4><p>
At Persimmon Technologies, we prioritize our employees' well-being and growth. We offer competitive compensation packages including comprehensive health benefits (medical, dental and vision), generous paid time off, 100% company paid short-term, long-term disability insurance, 100% company paid Basic life and AD&amp;D insurance and a 401(k) plan with 5% company matching. Our commitment to professional development ensures continuous learning and career advancement. Join us and experience a workplace that supports your success and well-being.</p>
<h4 class="jobSectionHeader"><b>
Equal Employment Opportunity Statement:</b></h4><p>
Persimmon Technologies is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law. Reach out to HR if you require assistance in completing the applications or attending interviews.</p></div><p></p>

IT Helpdesk Technician

Acture Solutions

<div><p>Job Title: Level II Helpdesk Technician<br>
Location: Riverhead, NY (On-site)<br>
Schedule: Full-Time M-F 8-4 (1 hour lunch)</p><p><b>
Launch Your IT Career in a Role That Matters</b><br>
Acture Solutions is seeking a motivated and service-oriented Level II Helpdesk Technician to support the public education sector. This role is ideal for someone with strong helpdesk experience who is ready to grow their skills in systems and network administration while supporting the technology that powers education.</p><div><b>
What You&rsquo;ll Do</b><br>
<ul><li>Serve as a Level 2 escalation point for helpdesk tickets via Incident IQ , supporting more complex technical issues</li><li>Assist with administration of Active Directory and Microsoft Entra ID, including user accounts and access permissions</li><li>Support the maintenance and monitoring of network infrastructure, including switches, wireless access points, and firewalls</li><li>Assist with server administration tasks such as patching, performance monitoring, and basic troubleshooting</li><li>Support Microsoft 365 services including Exchange Online, Teams, and SharePoint</li><li>Help manage district devices using MDM platform (Mosyle, Google Admin)</li><li>Assist with backup processes and verify successful job completion</li><li>Support DNS, DHCP, and basic network services under guidance</li><li>Deploy, image, and configure devices for staff and students</li><li>Document technical procedures, issues, and resolutions</li><li>Provide support for AV, VoIP, and classroom technology systems</li><li>Assist with IT projects such as device rollouts, upgrades, and system improvements</li></ul></div><div><b>
What You Bring</b><br>
<ul><li>2&ndash;3 years of desktop support or IT support experience</li><li>Exposure to systems or network administration concepts</li><li><b>CompTIA A+ certification (required)</b></li><li><b>CompTIA Network+ certification (preferred or in progress)</b></li><li>Applicants must currently reside within an hour commute of job posting location.</li><li>Relocation will not be considered.</li><li>This position is not approved for Visa sponsorship now or in the future. U.S. Citizen or Green card required.</li></ul></div><div><b>
Skills for Success</b><br>
<ul><li>Foundational knowledge of TCP/IP, DNS, DHCP, and basic network troubleshooting</li><li>Familiarity with Windows Server and Active Directory environments</li><li>Exposure to Microsoft 365 administration</li><li>Experience supporting end-user devices (Windows, Chromebooks, or macOS)</li><li>Strong troubleshooting and problem-solving skills</li><li>Organized, detail-oriented, and able to manage multiple priorities</li><li>Customer-focused mindset with strong communication skills</li><li>Willingness to learn and grow into more advanced systems and network responsibilities</li></ul><br>
<b>
Who We Are</b><br>
Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations to enhance operations, cybersecurity, and long-term growth through exceptional service. Based in Upstate NY and under new leadership, Acture has doubled in size over five years and continues to be recognized on Inc. Magazine's Fastest Growing Companies List. Acture Solutions continues to expand its platform through strategic growth initiatives, including the addition of Artilus Inc. This expansion strengthens our capabilities across managed services and cybersecurity, allowing us to better support clients while creating new opportunities for collaboration, innovation, and career growth across the organization.</div><div><b>
What We Offer</b><br>
<ul><li>Salary range: $49,000&ndash;$59,000 (based on experience)</li><li>Medical, dental, vision, Life Insurance, and Retirement Plan</li><li>Generous Paid Time Off and Opportunities for professional growth and skill development</li></ul></div><p><b>
Ready to Get Started?</b><br>
If you're passionate about technology, enjoy helping others, and are ready to grow your career in IT&mdash;we encourage you to apply. Fingerprinting required.</p></div><p></p>

Level II Helpdesk Technician

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>Job Title: </b>Level I Helpdesk Technician<br>
<b>Location: </b>Shoreham, NY Onsite Full time<br>
<b>Schedule: </b>Full-time, Monday&ndash;Friday, 7:00 a.m.&ndash;3:00 p.m. ET</p><p><b><br>
Launch Your IT Career in a Role That Matters</b><br>
Acture Solutions is looking for a dedicated and service-minded IT Support Technician Level 1 to join our on-site support team. If you thrive on solving problems, assisting users, and making a meaningful impact in the education sector&mdash;this is your opportunity to grow in a supportive, people-first environment.</p><p><b><br>
What You&rsquo;ll Do</b><br>
As an IT Support Technician Level I, you'll be the first line of technical support for users including teachers, staff, and administrators. You&rsquo;ll report directly to the Level III Helpdesk Technician and respond to user requests in-person, by phone, or through our IT helpdesk system. Your daily impact will include:</p><ul><li>
Providing responsive first-level support for desktop, software, and application-related issues</li><li>
Installing, configuring, and supporting desktops, laptops, Chromebooks, and iPads for end users</li><li>
Installing, configuring, and supporting printers and other peripheral devices</li><li>
Managing and maintaining Windows clients and supporting end users in Windows domain environments</li><li>
Diagnosing and resolving issues within Windows domains, Microsoft Office, Google Workspace, and other applications</li><li>
Troubleshooting and repairing software application problems</li><li>
Assisting with system imaging and deployment of new hardware and software</li><li>
Performing basic network troubleshooting including cabling, WiFi connectivity, NIC issues, DHCP, DNS, and Group Policy</li><li>
Supporting corporate antivirus and antispam solutions</li><li>
Installing and supporting various technical equipment onsite</li><li>
Maintaining accurate trouble tickets and providing detailed documentation of all work performed</li><li>
Handling multiple tasks simultaneously while maintaining organization and follow-through</li><li>
Maintaining inventory of IT assets and related documentation</li><li>
Upholding IT policies and ensuring compliance with company standards</li><li>
Interacting professionally and positively with teachers, staff, administrators, executives, engineers, vendors, and peers</li></ul><p><b>
What You Bring</b></p><ul><li>
1 year of desktop/application support or relevant technical support experience</li><li>
Knowledge of Windows domains and network services (DHCP, DNS, Group Policy)</li><li>
Knowledge and or experience with corporate antivirus and antispam solutions</li><li>
Knowledge and or experience with machine imaging and system deployment</li><li>
Hardware troubleshooting skills &mdash; laptop break/fix is required</li><li>
Experience with Google Workspace / Google Admin Console</li><li>
Familiarity with Microsoft platforms and end-user support</li><li>
Ability to manage help requests using a ticketing system</li><li>
Excellent oral and written communication skills, with the ability to interact effectively across all levels of an organization</li><li>
Strong organizational skills and ability to contribute to complex project implementation</li><li>
Professional, neat, organized, and able to communicate clearly</li><li>
Experience supporting the education sector is a plus</li><li>
Capable of working independently and collaborating with a team</li><li><b>
Applicants must currently reside within an hour commute of job posting location. Relocation will not be considered.</b></li><li><b>
This position is not approved for Visa sponsorship now or in the future. U.S. Citizen or Green card required.</b></li></ul><p><b>
Skills for Success</b></p><ul><li>
A customer-first mindset with a passion for helping others</li><li>
Detail-oriented, organized, and eager to grow professionally</li><li>
Able to juggle priorities and resolve issues efficiently</li></ul><p><b>
Who We Are</b><br>
Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations to enhance operations, cybersecurity, and long-term growth through exceptional service. Based in Upstate NY and under new leadership, Acture has doubled in size over five years and continues to be recognized on Inc. Magazine's Fastest Growing Companies List.<br>
<br>
Acture Solutions continues to expand its platform through strategic growth initiatives, including the addition of Artilus Inc. This expansion strengthens our capabilities across managed services and cybersecurity, allowing us to better support clients while creating new opportunities for collaboration, innovation, and career growth across the organization.</p><p><b><br>
Why Join Acture Solutions?</b><br>
At Acture Solutions, we don&rsquo;t just support IT&mdash;we support people. We prioritize a &ldquo;people first&rdquo; culture, where respect and quality are valued over profit. Our team of driven professionals is dedicated to delivering high-quality work in a fun, inclusive, and collaborative environment. As we plan to double in size over the next three years, we invite individuals who want to grow with us and make a difference.</p><p><b><br>
 What We Offer</b></p><ul><li>
Competitive salary: $40,000&ndash;$44,000 annually (commensurate with experience)</li><li>
Medical, Dental, Vision, and Life Insurance</li><li>
Retirement Plan</li><li>
Generous Paid Time Off</li><li>
Opportunities for professional growth and skill development</li></ul><p><b>
Ready to Get Started?</b><br>
If you're passionate about technology, love helping others, and want a meaningful role that supports education&mdash;apply today. A valid driver&rsquo;s license and fingerprinting check are required.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><br>
<p></p>
Mon-Fri Onsite 700 AM-3:00 PM Eastern Standard Time</div>

Level I Helpdesk Technician

PANGEATWO

<div>
 <p>
  A growing and well-established IT services provider supporting small to mid-sized businesses is seeking a
  <strong>
   Helpdesk Technician (L1/L2)
  </strong>
  to join their team. This is an excellent opportunity for someone who thrives in a fast-paced, client-facing environment and enjoys solving a wide range of technical issues.
 </p>
 <p>
  This role is best suited for a hands-on professional who takes ownership of their work and is just as comfortable handling day-to-day support tasks as they are tackling more complex troubleshooting.
 </p>
 <strong>
  Key Responsibilities
 </strong>
 <ul>
  <li>
   Manage and resolve break/fix tickets in a high-volume, service-driven environment
  </li>
  <li>
   Troubleshoot a variety of technical issues, including:
   <br/>
   <ul>
    <li>
     Windows 10/11 systems
    </li>
    <li>
     Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
    </li>
    <li>
     Password resets, MFA, and account lockouts
    </li>
    <li>
     Printers, scanners, and common office hardware
    </li>
    <li>
     Basic networking and connectivity issues
    </li>
   </ul>
  </li>
  <li>
   Document all work accurately, including time tracking and detailed ticket notes
  </li>
  <li>
   Communicate directly with clients via phone, email, and ticketing systems
  </li>
  <li>
   Prioritize and manage incoming requests throughout the day
  </li>
  <li>
   Escalate issues when appropriate while maintaining ownership
  </li>
  <li>
   Participate in a rotating on-call schedule for after-hours support
  </li>
 </ul>
 <strong>
  Qualifications
 </strong>
 <ul>
  <li>
   2+ years of helpdesk or managed services experience preferred
  </li>
  <li>
   Strong knowledge of:
   <br/>
   <ul>
    <li>
     Windows 10/11
    </li>
    <li>
     Microsoft 365 administration and troubleshooting
    </li>
    <li>
     Active Directory (user and device management)
    </li>
   </ul>
  </li>
  <li>
   Comfortable working in a ticket-based, time-tracked environment
  </li>
  <li>
   Strong problem-solving and troubleshooting abilities
  </li>
  <li>
   Excellent communication and customer service skills
  </li>
  <li>
   Highly organized, dependable, and accountable
  </li>
 </ul>
 <strong>
  Additional Details
 </strong>
 <p>
  This position involves a mix of both basic and intermediate technical support. Candidates seeking only project-based or advanced engineering work may not find this role to be the right fit. Occasional local travel to client sites is required; mileage reimbursement is provided.
 </p>
 <strong>
  Preferred (Not Required)
 </strong>
 <ul>
  <li>
   Prior MSP experience
  </li>
  <li>
   Familiarity with PSA and RMM tools
  </li>
  <li>
   Foundational networking knowledge (DNS, DHCP, TCP/IP)
  </li>
  <li>
   Security-focused mindset
  </li>
 </ul>
</div>


Help Desk Level I/II

The Charlton Group, Inc.

<p>We&rsquo;re a growing MSP looking for a sharp, personable Helpdesk Support Technician to join our team. You&rsquo;ll be the first line of support for our clients&rsquo; solving their technical problems, building relationships, and working in a tech environment that will push your skills forward every day.</p><p>This is a hybrid remote position with a schedule that&rsquo;s a little different from the norm -- your two onsite days are full days at the same client, not a few hours juggled across multiple locations. The on-site days are south of Boston in Quincy, MA.</p><p>Beyond the Helpdesk, you&rsquo;ll have the opportunity to get involved in projects and work that stretches beyond Tier1 support. Our client&rsquo;s environments are tech-heavy, and you&rsquo;ll learn within a very dynamic environment. Our environment provides a successful work/life balance for our team and at the same time allows us to meet our clients support requirements.</p><p><b>Why join us?</b></p><ul><li>A schedule that respects your time &mdash; consistent onsite days, real remote days</li><li>A tech-rich environment that will genuinely develop your skills</li><li>A path to advancement &mdash; into systems, security, cloud, etc.</li><li>Project involvement alongside the helpdesk &mdash; variety, not monotony</li><li>A small team where your work is visible and your input matters</li></ul><p><b>Primary Responsibilities:</b></p><ul><li>Provide technical desktop support to customers who need assistance via phone, ticketing system, and IT Management software.</li><li>Install, configure, troubleshoot, maintain, and train customers on technical systems</li><li>Manage computer hardware including desktops, laptops, mobile devices, printers, and peripherals to ensure optimal performance</li><li>Maintain asset management tracking system</li><li>Support home office systems and networks</li><li>Work independently and alongside other team members as Tier 1 helpdesk technician</li><li>Perform software installs and updates.</li><li>Support Microsoft Office, Windows OS, VoIP, and other 3rd party desktop applications</li><li>Support user account administration (AD and Azure AD)</li></ul><p><b>Qualifications:</b></p><p>This role requires proven hands-on experience&mdash;not just willingness to learn but demonstrated ability to troubleshoot and resolve issues efficiently. Successful candidates will have a minimum 3+ consecutive years&rsquo; experience in User Services supporting desktop computers, Microsoft Windows 11, Microsoft 365, Cloud-based phone systems, Microsoft Autopilot, Intune, desktop hardware, and security products. The work environments require you to have exceptional communication and organizational skills with the ability to deal effectively with fast-paced environments.</p><ul><li>Strong problem-solving skills with a results driven attitude along with critical thinking</li><li>Ability to independently prioritize tasks, issues, and information is essential</li><li>Ability to communicate technical topics to non-technical individuals in a clear and concise manner. Strong oral and written communication skills.</li><li>Proficient with end point operating systems, application software, and hardware</li><li>Knowledge of information security principles for computers, software, and operating systems.</li><li>Ability to use time effectively and productively, highly organized, detailed oriented</li><li>Positive and professional demeanor</li><li>Local travel required</li><li>Reliable transportation is required for this position</li><li>Ability to lift objects of 50 lbs.</li><li>Flexibility to work afterhours</li><li>Candidates must be US Citizens.</li></ul><p><b>Full-Time Employee Benefits:</b></p><ul><li>Blue Cross and Blue Shield health insurance</li><li>Blue Cross and Blue Shield dental insurance</li><li>Paid Vacation</li><li>Paid Sick Time</li><li>401k Savings plan</li><li>Life Insurance</li></ul><p>Founded in 1992, The Charlton Group is a privately held, managed services firm that offers day-to-day IT infrastructure operation management, project implementation, Business Continuity Planning, and security. We support every aspect of our client&rsquo;s technology infrastructure. On average the businesses we service have been with us 15+ years. The long-term engagements we have with our client&rsquo;s stems from our high service level, professionalism, business attire, and unbiased technical expertise</p><p>PRINCIPALS ONLY. Recruiters please do not contact this job poster. Please do not contact job poster about other services, products, or commercial interests.</p><p>Pay: $55,000.00 - $65,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li></ul><p>Education:</p><ul><li>Associate (Preferred)</li></ul><p>Experience:</p><ul><li>Technical support: 3 years (Preferred)</li></ul><p>Ability to Commute:</p><ul><li>Quincy, MA 02269 (Required)</li></ul><p>Work Location: Hybrid remote in Quincy, MA 02269</p>

Help Desk Technician

Al Wajib Digitals

<p><b>We are seeking a professional IT Helpdesk / First‑Line Support Technician to provide prompt, customer‑focused technical assistance across our Muscat operations. The successful candidate will be the primary point of contact for users, responsible for incident resolution, escalation and maintaining service quality in line with SLAs.</b></p><p>Principal responsibilities</p><ul><li>Serve as first point of contact for technical incidents via phone, email and ticketing system; log, triage and resolve or escalate incidents promptly.</li><li>Troubleshoot desktop and laptop hardware, Windows (10/11) and macOS issues, printers, Office 365/Microsoft 365 applications, basic networking (DHCP, DNS, TCP/IP) and VPN connectivity.</li><li>Manage user account lifecycle in Active Directory/Azure AD (provisioning, password resets, group membership).</li><li>Deploy, image and configure workstations and peripherals; maintain asset inventory and update lifecycle records.</li><li>Apply routine patching and endpoint security measures (antivirus, disk encryption, MFA); assist with user onboarding and offboarding.</li><li>Use remote‑support tools to assist distributed users and document all actions in the ticketing system (ServiceNow, Zendesk or equivalent).</li><li>Produce and maintain clear knowledgebase articles, user guides and runbooks to reduce repeat incidents.</li><li>Escalate complex issues to second‑line/engineering teams with comprehensive diagnostics and handover notes; follow through to resolution.</li><li>Participate in scheduled rollouts, hardware refreshes and after‑hours on‑call rotation as required.</li></ul><p>Required qualifications and skills</p><ul><li>1&ndash;3 years&rsquo; experience in IT helpdesk, first‑line support or equivalent.</li><li>Strong troubleshooting skills for Windows desktop environments; macOS experience a plus.</li><li>Practical knowledge of Active Directory/Azure AD, Microsoft 365, VPNs, printers and basic networking concepts.</li><li>Familiarity with ticketing systems and remote‑support tools.</li><li>Customer‑oriented with excellent verbal and written communication skills in English; Arabic advantageous.</li><li>Strong organisational skills, attention to detail and ability to prioritise under pressure.</li><li>CompTIA A+, Microsoft Modern Desktop or equivalent certifications preferred but not mandatory.</li><li>Legal right to work in Oman and ability to travel to Muscat sites as required.</li></ul><p>What we offer</p><ul><li>Competitive Oman‑market salary and benefits.</li><li>Training and certification support; clear progression to senior support or systems roles.</li><li>Collaborative team environment, modern tools and opportunity to lead local IT initiatives.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: RO24.500 - RO55.200 per hour</p><p>Work Location: On the road</p>

IT helpdesk/first‑line support

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