helpdesk technician

Simpaisa Payment Gateway

Summary:Tapmad is looking for a proactive and technically skilled IT Helpdesk Officer to manage day-to-day helpdesk operations and provide technical assistance to end users. The ideal candidate will be responsible for troubleshooting hardware, software, and network issues while ensuring smooth IT operations across the organization.Key Responsibilities:&middot; Handle day-to-day helpdesk and end-user support requests&middot; Troubleshoot hardware, software, and network-related issues&middot; Provide first- and second-level technical support&middot; Manage user accounts, access rights, and security policies in Active Directory and Azure Entra ID&middot; Support servers and assist with basic system administration tasks&middot; Coordinate with IT NOC teams for issue resolution and escalationRequirements:&middot; Bachelor&rsquo;s degree in computer science, or related field&middot; 1&ndash;3 years of relevant IT support experience&middot; Hands-on experience with Active Directory and Azure Entra ID&middot; Strong knowledge of Windows OS, networking basics, and troubleshooting&middot; Experience in OTT, sports, or entertainment industry&middot; Understanding of direct response creative principlesJob Type: Full-timeWork Location: In person

IT Helpdesk Officer

Stellar Hunters

<div>We are seeking a reliable and customer-focused Helpdesk Agent to join our IT support team. The ideal candidate will provide first-line technical support, troubleshoot hardware and software issues, and deliver clear, empathetic communication to end users. This role requires strong problem-solving skills, familiarity with common desktop and mobile platforms, experience with ticketing systems, and the ability to escalate complex issues to appropriate engineering teams while maintaining excellent service standards.<h3 class="jobSectionHeader">
Key Responsibilities for Helpdesk Agent - Support, Troubleshooting &amp; Customer Service</h3><ul><li>
Serve as the primary point of contact for technical support requests via phone, email, chat, and ticketing system; log, triage, and track incidents to resolution in accordance with SLAs.</li><li>
Troubleshoot and resolve common desktop, laptop, peripheral, mobile device, and operating system issues for Windows, macOS, iOS, and Android environments.</li><li>
Support common business applications (e.g., Microsoft 365, Google Workspace, collaboration tools) and assist with software installation, configuration, and updates.</li><li>
Perform user account administration tasks including password resets, access provisioning, group membership management, and basic Active Directory or identity provider support.</li><li>
Diagnose connectivity and network-related issues at a basic level (Wi‑Fi, VPN, wired connections) and coordinate with network teams for escalations when needed.</li><li>
Follow documented procedures and runbooks to resolve issues; escalate complex or security-sensitive incidents to senior IT staff with clear documentation of troubleshooting steps.</li><li>
Provide timely, friendly, and professional communication to users; set expectations, follow up on open tickets, and ensure customer satisfaction through closure.</li><li>
Maintain and update knowledge base articles, how-to guides, and internal documentation to improve first-contact resolution rates and support onboarding of new team members.</li><li>
Participate in on-call rotations, shift coverage, and occasional after-hours support as required by business needs.</li><li>
Identify recurring issues and collaborate with IT and engineering teams to drive root-cause analysis and longer-term remediation or automation.</li></ul><h4 class="jobSectionHeader">
Required Qualifications - Helpdesk Skills &amp; Experience</h4><ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.</li><li>
1+ years of experience in a helpdesk, desktop support, or customer-facing technical support role.</li><li>
Working knowledge of Windows and macOS client systems, mobile device management concepts, and common business applications such as Microsoft 365 or Google Workspace.</li><li>
Familiarity with ticketing systems (e.g., Jira Service Management, ServiceNow, Zendesk) and basic ITSM practices, including incident prioritization and escalation.</li><li>
Strong communication skills&mdash;both written and verbal&mdash;with the ability to explain technical concepts to non-technical users in a clear, patient, and respectful manner.</li><li>
Good problem-solving aptitude, attention to detail, and the ability to follow procedures while exercising sound judgment in escalations.</li><li>
Ability to work independently and collaboratively in a fast-paced environment, manage multiple priorities, and meet SLA targets.</li></ul><h4 class="jobSectionHeader">
Preferred Qualifications - Tools, Certifications &amp; Domain Experience</h4><ul><li>
Certifications such as CompTIA A+, Microsoft Certified Fundamentals, or equivalent customer support certifications are a plus.</li><li>
Experience with MDM platforms (e.g., Intune, Jamf), remote support tools, and basic scripting for repetitive tasks (PowerShell, Bash) is beneficial.</li><li>
Prior experience in a SaaS or fast-growing technology company, or exposure to security best practices and access controls, is advantageous.</li><li>
Comfort contributing to knowledge bases, training materials, and end-user education initiatives to reduce repetitive incidents.</li></ul><h5 class="jobSectionHeader">
Work Environment &amp; Compensation - Helpdesk Agent Salary &amp; Benefits</h5><ul><li>
Full-time position with an onsite model.</li><li>
Competitive salary commensurate with experience and a comprehensive benefits package, including health insurance, retirement plan options, and paid time off.</li><li>
Opportunities for professional development, training, and certification support; clear paths for career growth within IT and cross-functional teams.</li><li>
Inclusive culture that values diversity, equity, work-life balance, and employee well-being.</li></ul></div>

Helpdesk Agent

IRS Tunisia

Diploma or Bachelor&rsquo;s Degree required.Minimum 5 years of experience in a similar role, preferably in customer service, call center operations, telephone Operator/handling, or administrative positions..Job Type: PermanentPay: QAR2,400.00 - QAR3,150.00 per monthEducation:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Helpdesk, Customer Service,call center,admin positions: 5 years (Preferred)</li></ul>

Helpdesk Operator

Dyninno

<div>We are looking for a proactive and service-oriented professional to join our team as an IT Support / Helpdesk Specialist. In this role, you will play a vital part in providing first-level technical support, ensuring smooth day-to-day IT operations and a reliable end-user experience. You will collaborate closely with internal teams to resolve technical issues, maintain IT systems and assets, and support a secure and efficient technology environment across the organization. 
 
Responsibilities 

<ul><li>Provide first-level support for hardware, software, and end-user IT issues, and escalate complex tasks to higher support levels when required using ticketing systems such as Jira.</li>
<li>Follow up on incoming tickets and ensure proper and timely resolution.</li>
<li>Support and manage Identity Management (IDM) and Microsoft environments.</li>
<li>Provide technical support for printers, cameras, access control systems (ZK), and Raspberry Pi devices.</li>
<li>Provide support for Ubuntu/Linux operating systems.</li>
<li>Support and manage Microsoft 365 services and Microsoft Intune (MDM).</li>
<li>Maintain inventory of IT assets including hardware, software licenses, and user access rights using asset management systems such as Jira Assets.</li>
<li>Work with ticketing and asset management tools such as Jira Service Management and CMDBuild.</li>
<li>Perform network troubleshooting and hardware diagnostics when required.</li>
</ul>
Requirements
<ul>
<li>2&ndash;4 years of experience in IT Support / Helpdesk.</li>
<li>Good knowledge of Microsoft Intune and Identity Management.</li>
<li>Experience supporting printers, cameras, and access control systems is preferred.</li>
<li>Basic knowledge of Linux/Ubuntu is preferred.</li>
<li>Good communication and teamwork skills.</li>
<li>Good English communication skills.</li>
<li>Bachelor&rsquo;s degree in IT or a related field.</li>
</ul>
We offer
<ul>
<li>Very competitive compensation package; negotiable based on demonstrated experience.</li>
<li>Engagement with a major international group.</li>
<li>Hands-on experience with industry-defining innovative trends.</li>
<li>Guaranteed growth for interested individuals.</li>
<li>International and multicultural experience.</li>
<li>Unlimited professional development.</li>
<li>Modern office with all facilities and relaxation areas, located in one of the best and advanced business areas in Cairo.</li></ul></div><div></div>

HELPDESK SPECIALIST EGYPT (CAIRO) TREVOLUTION

Imtiaz Group (SMC Private) Ltd.

Location: GT Road, Plot 5, DHA2, IslamabadJob Responsibilities:<ul><li>Provide technical support to end-users, troubleshooting hardware, software, and network issues.</li><li>Install, configure, and maintain computer systems, software applications, and peripherals.</li><li>Respond to helpdesk tickets and inquiries in a timely and efficient manner.</li><li>Collaborate with IT team members to resolve complex issues and escalate when necessary.</li><li>Perform routine system maintenance tasks and updates.</li></ul>Qualifications:<ul><li>Bachelor's degree in Information Technology or related field.</li><li>2 to 3 years of proven experience in IT support roles.</li><li>Strong knowledge of computer systems, hardware, and software applications.</li><li>Excellent troubleshooting and problem-solving skills.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current designation?</li><li>What is your current salary?</li><li>Have you completed your bachelor's degree?</li></ul>Work Location: In person

IT Support

ajman university

<div>SUMMARY OF FUNCTIONS:
<ul><li>Independently provides complex technical support to AU staff members and students.
</li><li>Provide onsite support where required and plays a key role in maintaining and improving the knowledge standards.
</li></ul>ESSENTIAL DUTIES &amp; RESPONSIBILITIES:
<ul><li>Investigates, and resolves software problems on AU computer systems; performs software repairs, maintenance, technical assistance, and support on a wide range of PC-based computers and peripherals.
</li><li>Provides technical assistance, support, and troubleshooting in the resolution of system communications failures and conflicts.
</li><li>Provides general and in-depth guidance, assistance, and support to users as requested, on diverse software/applications and operating systems.
</li><li>maintains a high standard of customer service in dealing with and responding to questions.
</li><li>Performs routine, day-to-day hardware and software maintenance as assigned, and assists in utilization of systems.
</li><li>Works on the orders until completion or escalate to the senior technical support.
</li><li>Restores and configure mass number of PCs via the Image backup solutions which is created by the senior technical support.
</li><li>Follow-ups and fully document individual cases via helpdesk software.
</li><li>Provides Technical support to users&rsquo; PCs/Devices which may require access to critical/confidential data.
</li><li>Provides technical support on IT equipment during events, seminars, workshops, and video conferences
</li><li>Resolves users&rsquo; technical issues assigned through helpdesk.
</li><li>Performs miscellaneous job-related duties as assigned .
</li></ul>QUALIFICATIONS &amp; EXPERIENCE: 
<ul><li>Bachelor's degree in Computer field.
</li>1-3 years&rsquo; experience in technical/software support. 
<li>
</li></ul>KNOWLEDGE &amp; SKILLS:
<ul><li>Computing studies skills.
</li><li>Information systems skills.
</li><li>Knowledge of an organization&rsquo;s computing systems.
</li><li>Verbal and written communication skills in both languages, English and Arabic.
</li><li>Listening ability and patience.
</li><li>Customer service and relationship management experience.
</li><li>Work is normally performed in a typical interior/office work environment.
</li><li>No or very limited physical effort required.
</li><li>No or very limited exposure to physical risk.
</li></ul>WORKING CONDITIONS:
SUPERVISION :
<ul><li>Reports to : E-Services Manager
</li><li>Subordinates: N/A</li></ul></div>

IT Support Specialist - UAE Nationals Only/ Male

Store Location: 1. Zamzama 2. Clifton 3. Malir CanttJob Responsibilities:<ul><li>Provide technical support to end-users, troubleshooting hardware, software, and network issues.</li><li>Install, configure, and maintain computer systems, software applications, and peripherals.</li><li>Respond to helpdesk tickets and inquiries in a timely and efficient manner.</li><li>Collaborate with IT team members to resolve complex issues and escalate when necessary.</li><li>Perform routine system maintenance tasks and updates.</li></ul>Qualifications:<ul><li>Bachelor's degree in Information Technology or related field.</li><li>2 to 3 years of proven experience in IT support roles.</li><li>Strong knowledge of computer systems, hardware, and software applications.</li><li>Excellent troubleshooting and problem-solving skills.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Have you completed your bachelors?</li><li>What is your current designation?</li><li>What is your current salary?</li><li>Do you live in Karachi?</li></ul>Work Location: In person

IT Support - Karachi

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