hotel assistant general manager

Courtyard by Marriott

Overview Join our dynamic hospitality team as a Hotel Assistant General Manager, where you will play a pivotal role in ensuring seamless hotel operations and exceptional guest experiences. This energetic leadership position offers the opportunity to oversee daily hotel functions, support staff, and elevate service standards across all departments. You will be instrumental in driving revenue growth, managing budgets, and fostering a welcoming environment for guests and team members alike. If you thrive in a fast-paced setting and possess a passion for hospitality excellence, this role is your next career move!Duties<ul><li>Assist in managing daily hotel operations, including front desk, guest services, housekeeping, and food &amp; beverage departments</li><li>Supervise and support staff to ensure high standards of customer service and operational efficiency</li><li>Oversee revenue management strategies to maximize profitability while maintaining guest satisfaction</li><li>Handle guest relations proactively, resolving issues promptly to ensure memorable stays</li><li>Coordinate with human resources on staffing needs, training programs, and employee performance evaluations</li><li>Monitor budgeting processes, control expenses, and optimize resource allocation for maximum efficiency</li><li>Oversee night audit procedures and ensure accurate financial reporting at the end of each day</li><li>Maintain excellent communication across departments using multi-line phone systems and uphold professional phone etiquette</li><li>Lead initiatives to improve guest services, enhance resort amenities, and elevate overall guest experience</li></ul>Skills<ul><li>Proven supervising experience within the hospitality or hotel management industry</li><li>Strong leadership skills with the ability to motivate and develop teams in a fast-paced environment</li><li>Excellent customer service skills with a focus on guest relations and satisfaction</li><li>Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively</li><li>Deep understanding of hospitality management principles including revenue management, budgeting, and human resources practices</li><li>Experience with front desk operations, night audit procedures, and multi-line phone systems</li><li>Knowledge of resort operations and guest services standards is preferred</li><li>Exceptional communication skills with the ability to handle complex situations professionally and diplomatically</li></ul>Embark on a rewarding journey where your leadership transforms guest experiences into lasting memories! We are committed to fostering an inclusive environment that values innovation, teamwork, and excellence. Join us in shaping memorable stays for every guest while advancing your career in hospitality management!Pay: $65,000.00 - $75,000.00 per yearBenefits:<ul><li>Employee discount</li><li>Paid time off</li></ul>Experience:<ul><li>Marriott: 1 year (Required)</li></ul>Work Location: In person

Hotel Assistant General Manager

J&P Hospitality Management

<div>Job Description 
Job Title: Assistant General Manager 
Reports to: General Manager 
FLSA Status: Non-Exempt 
Location: On-Site 
Direct Reports: None 
Department: Property Operations 
JOB SUMMARY: 
 
The Assistant General Manager (AGM) supports the General Manager in overseeing daily property operations, ensuring that guests have a positive experience and that all hotel standards are met. This is a hands-on role that may require stepping into any frontline position as needed. The AGM supervises staff, inspects rooms and public areas, monitors finances at the front desk, and ensures the safety, security, and organization of the property during their shift. When the General Manager is not on-site, the AGM is the acting lead for guest relations, 
incident response, and team direction. 
ESSENTIAL DUTIES AND RESPONSIBILITIES:<div> 
<ul><li>Provide daily supervision to guest front desk, housekeeping, custodial, and maintenance staff.</li><li>Deliver excellent service by supporting check-ins, guest inquiries, and front desk operations.</li><li>Inspect guest rooms and public areas to ensure quality, cleanliness, and readiness for occupancy.</li><li>Monitor cash handling and deposit procedures at the front desk; ensure office is properly closed at shift end.</li><li>Enforce all safety, cleanliness, and Master Key policies to protect guests, team members, and property.</li><li>Serve as the lead contact for guest incidents, including police matters, guest removal, medical emergencies, fires, and natural disasters.</li><li>Conduct property walks, review open service requests, and ensure all arriving guests are assigned rent-ready rooms.</li><li>Coordinate with housekeeping and maintenance teams to address guest needs and room readiness.</li><li>Support guest billing processes by verifying payment methods and ensuring charges align with the approved</li></ul>
payment type, such as credit card, direct bill, or other authorized methods. 
<ul><li>Interview job applicants and recommend candidates for hire.</li><li>Assist with new hire paperwork, onboarding, and on-the-job training.</li><li>Assign daily tasks, redirect team members when necessary, and reinforce the use of PPE and adherence to safety protocols.</li><li>Provide daily updates to the General Manager and report any major issues requiring follow-up.</li><li>Perform other job duties as assigned.</li></ul></div> 
QUALIFICATIONS:<div> 
<ul><li>High school diploma or equivalent required.</li><li>At least 1 year of experience in hotel operations, hospitality, or customer service preferred.</li><li>Supervisory experience strongly preferred.</li><li>Ability to read, write, and communicate clearly in English. Bilingual in Spanish a plus.</li><li>Basic math and computer skills required.</li><li>Strong leadership, decision-making, and customer service skills.</li><li>Must be legally authorized to work in the United States without current or future visa sponsorship.</li><li>Employment is subject to E-Verify verification.</li><li>Must be at least 18 years of age.</li></ul></div> 
EXPECTATIONS:<div> 
 
<ul><li>Maintain a professional appearance and deliver service in line with company values.</li><li>Be punctual, dependable, and available to work scheduled shifts, including evenings, weekends, and holidays,</li></ul>
with flexibility to support additional or emergency coverage when needed. 
<ul><li>Maintain a calm and professional approach to resolving conflict, guest complaints, and team concerns.</li><li>Follow all safety and security procedures, including incident escalation and property walk-throughs.</li><li>Maintain a positive working relationship with all departments to support smooth operations.</li></ul></div> 
PHYSICAL REQUIREMENTS:<div> 
 
<ul><li>Must be able to stand and walk for extended periods, including up and down stairs.</li><li>Must be able to bend, kneel, stoop, and reach to perform inspections and assist with daily operations.</li><li>Must be able to lift/move up to 25 pounds independently and up to 50 pounds with assistance.</li><li>Must be able to use a computer, phone, and standard office equipment for extended periods.</li><li>Must be able to detect odors such as smoke, gas, or strong cleaning products to help maintain a safe</li></ul>
environment. 
<ul><li>Must have vision abilities including close, distance, color, peripheral, and depth perception, as well as the ability</li></ul>
to adjust focus. 
<ul><li>May be exposed to cleaning chemicals, odors, dust, and varying indoor or outdoor weather conditions.</li><li>Must be able to perform the essential job functions with or without reasonable accommodation.</li></ul></div> 

<div>
J&amp;P Hospitality/Asset Management is an equal opportunity employer and does not discriminate against otherwise qualified applicants based on race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.
</div><div>J&amp;P participates in E-Verify</div></div>

Assistant General Manager (Property Manager) - Extended Stay America

Marriott International

<div>Additional Information 
Job Number26046873 
Job CategoryProperty Leadership 
Location396 Ghala, Al Azaiba South, Muscat, Oman, Oman, 130 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div><div>General Manager
Hotel: Aloft Muscat - located near Muscat International Airport 
Location: Muscat, Sultanate of Oman
Hotel Overview
Aloft Muscat is a modern lifestyle hotel strategically located close to Muscat International Airport and key business and convention areas. The hotel offers a vibrant, design-led experience aligned with Aloft brand standards and caters to business, leisure, and airline-related guests.
Key Hotel Facts:
<ul><li>Approx. 199 guest rooms and suites</li>
<li>Team size: ~80 associates</li>
<li>Food &amp; Beverage:
<ul><li>All-day dining restaurant</li>
<li>1 specialty restaurant/bar concept</li>
</ul></li><li>Facilities:
<ul><li>Outdoor / rooftop swimming pool</li>
<li>Fitness center</li>
<li>Meeting &amp; business facilities</li>
</ul></li><li>Market Position: Mid-upscale lifestyle hotel with strong F&amp;B and social spaces</li>
</ul>Position Summary
The General Manager is responsible for the overall leadership, direction, and performance of Aloft Muscat. This role oversees all aspects of hotel operations, with a strong focus on Food &amp; Beverage, guest experience, team engagement, and commercial performance, while ensuring full compliance with Marriott brand standards and local regulations.
This opportunity is open to first-time General Managers with a strong operational background - ideally from F&amp;B-driven lifestyle hotels&mdash;who are ready to step into full property leadership.
Key Responsibilities Operational Leadership
<ul><li>Lead and oversee all hotel operations including Rooms, F&amp;B, Engineering, Finance, Sales &amp; Marketing, and Human Resources</li>
<li>Ensure seamless day-to-day operations with a strong focus on guest satisfaction and service consistency</li>
<li>Maintain brand standards, operational audits, and Marriott compliance requirements</li>
</ul>Food &amp; Beverage Excellence
<ul><li>Personally champion F&amp;B operations, innovation, quality, and profitability</li>
<li>Drive performance of the all-day dining and specialty restaurant concepts</li>
<li>Monitor cost controls, menu engineering, supplier management, and service delivery</li>
</ul>Financial &amp; Commercial Performance
<ul><li>Develop and execute annual business plans and operating budgets</li>
<li>Drive GOP, revenue growth, market positioning, and cost efficiencies</li>
<li>Analyze financial reports and implement corrective actions as needed</li>
</ul>People &amp; Culture
<ul><li>Lead, inspire, and develop a team of approximately 80 associates</li>
<li>Build a strong performance culture with clear accountability and engagement</li>
<li>Ensure succession planning, training, and compliance with Oman labor laws</li>
</ul>Guest Experience &amp; Brand Representation
<ul><li>Act as the ambassador of the Aloft brand within Muscat</li>
<li>Personally engage with guests, corporates, and key stakeholders</li>
<li>Handle escalated guest concerns and protect brand reputation</li>
</ul>Safety, Compliance &amp; Governance
<ul><li>Ensure full compliance with Marriott policies, health &amp; safety standards, and local regulations</li>
<li>Oversee risk management, security, and sustainability initiatives</li>
</ul>Candidate Profile Experience &amp; Background
<ul><li>Strong operations background, ideally with significant Food &amp; Beverage leadership experience</li>
<li>Experience within lifestyle or select-service hotels preferred</li>
<li>First-time General Manager candidates welcome, provided they demonstrate readiness and maturity for full property leadership</li>
</ul>Skills &amp; Competencies
<ul><li>Hands-on, commercial, and guest-focused leadership style</li>
<li>Strong financial acumen with proven budgeting and cost-control experience</li>
<li>Excellent people leadership and talent development skills</li>
<li>Ability to balance brand standards with local market realities</li>
</ul>Language &amp; Cultural Fit
<ul><li>Arabic speaker required</li>
<li>Strong English communication skills</li>
<li>Solid understanding of Middle East hospitality culture and guest expectations</li>
</ul>Why This Role?
<ul><li>Opportunity to lead a dynamic lifestyle brand within the Marriott portfolio</li>
<li>Strong focus on F&amp;B, people leadership, and operational excellence</li>
<li>Located in a growing business and airport-driven market in Muscat</li></ul> 
</div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Aloft, we aren&rsquo;t your typical hotel&mdash;but we aren&rsquo;t too cool for school either. We&rsquo;re here to be our guests&rsquo; launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they&rsquo;re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We&rsquo;re looking for confident self-expressers who aren&rsquo;t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

General Manager - Aloft Muscat

SAP Hotels LLC

Overview Join our dynamic hospitality team as a Hotel General Manager, where you'll lead the overall operations of a vibrant resort or hotel property. This energetic role calls for a passionate leader who thrives on delivering exceptional guest experiences, optimizing revenue, and fostering a motivated team. As the driving force behind daily operations, you'll ensure that every aspect of the hotel runs smoothly, efficiently, and with a focus on excellence. Your leadership will shape memorable stays for guests and create a welcoming environment that encourages repeat visits and positive reviews.Responsibilities<ul><li>Oversee all hotel operations, including front desk management, guest services, housekeeping, food and beverage, and maintenance to ensure seamless service delivery. </li><li>Lead and supervise staff across departments, promoting teamwork, high performance, and professional development. </li><li>Develop and implement strategies for revenue management to maximize profitability while maintaining outstanding guest satisfaction. </li><li>Manage human resources functions such as hiring, training, performance evaluations, and ensuring compliance with employment laws. </li><li>Maintain budgetary controls by monitoring expenses, controlling costs, and optimizing resource allocation to meet financial targets. </li><li>Ensure exceptional guest relations by addressing concerns promptly and fostering a welcoming atmosphere that encourages positive feedback. </li><li>Oversee night audit procedures and ensure accurate financial reporting at the end of each day. </li><li>Utilize multilingual or bilingual skills to communicate effectively with diverse guests and staff from various backgrounds. </li><li>Implement hotel policies and procedures aligned with industry standards to uphold safety, security, and quality standards. </li><li>Manage multi-line phone systems with professional phone etiquette to handle inquiries efficiently and courteously.</li></ul>Qualifications<ul><li>Proven experience in hotel management or hospitality management roles with supervising responsibilities. </li><li>Strong background in revenue management, budgeting, and financial oversight within a resort or hotel setting. </li><li>Excellent customer service skills with a passion for creating memorable guest experiences. </li><li>Demonstrated leadership ability to motivate teams and foster a positive work environment. </li><li>Knowledge of human resources practices including hiring, training, and employee relations. </li><li>Familiarity with front desk operations, night audit procedures, and guest services protocols. </li><li>Multilingual or bilingual capabilities are highly desirable to serve diverse clientele effectively. </li><li>Experience with hotel management software systems and multi-line phone systems is preferred. Embark on this exciting journey where your leadership transforms ordinary stays into extraordinary experiences! We are committed to supporting your growth as you lead our team to new heights of hospitality excellence.</li></ul>Pay: $48,000.00 - $56,000.00 per yearBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Paid time off</li></ul>Work Location: In person

Hotel General Manager

TBC Hotels

<div>Description:

Located in the heart of Bloomington, Indiana, just minutes from Indiana University, downtown Bloomington, and the area's top attractions, the Hampton Inn Bloomington provides exceptional hospitality and dependable service to business and leisure travelers alike. Known for its welcoming atmosphere, comfortable accommodations, and commitment to guest satisfaction, our hotel is a trusted destination for visitors to Southern Indiana.
Currently, the Hampton Inn Bloomington is looking for an Assistant Chief Engineer who will play a key role in supporting the operation, maintenance, repair, and safety of the hotel's facilities, equipment, and building systems. This position combines hands-on technical expertise with leadership responsibilities, assisting the Chief Engineer in ensuring the hotel remains safe, functional, and well-maintained for guests and team members.
The Assistant Chief Engineer helps coordinate daily maintenance activities, responds to maintenance requests, performs preventative maintenance, and assists in supervising maintenance staff while maintaining the highest standards of guest service, safety, and operational excellence. 
This is your opportunity to join TBC Hotels, a forward-thinking and people-focused hospitality company, where relationships, integrity, and service excellence are at the core of everything we do. If you are a results-oriented maintenance professional who excels at supporting teams, improving building operations, and delivering high standards of service, we invite you to advance your career with us.
Requirements:

What You'll Do:<ul><li>
Assist in supervising, training, and supporting maintenance technicians and team members.</li><li>
Provide guidance and direction to maintenance staff during assigned shifts.</li><li>
Assist with task assignments and daily workflow coordination to ensure efficient operations.</li><li>
Support onboarding and training of new maintenance associates.</li><li>
Serve as a departmental leader in the absence of the Chief Engineer.</li><li>
Promote teamwork, accountability, and a positive work environment.</li><li>
 Assist in maintaining all hotel systems and equipment, including HVAC, plumbing, electrical, mechanical, kitchen, laundry, and life safety systems.</li><li>
Perform routine preventative maintenance and corrective repairs throughout the hotel.</li><li>
Respond promptly to maintenance requests from guests and team members.</li><li>
Conduct regular inspections of guest rooms, public spaces, back-of-house areas, and equipment to identify maintenance concerns.</li><li>
Troubleshoot and repair building systems and equipment as needed.</li><li>
Assist in coordinating repairs, renovations, and special projects.</li><li>
Ensure compliance with company policies, brand standards, and applicable safety regulations.</li><li>
Maintain accurate records of maintenance activities, inspections, repairs, and preventative maintenance schedules.</li><li>
Assist in monitoring inventory levels and ordering maintenance supplies as directed.</li><li>
Coordinate with outside vendors and contractors when necessary.</li><li>
Respond appropriately to emergency situations including power outages, equipment failures, water leaks, and other facility-related issues.</li><li>
Support energy conservation initiatives and cost-control efforts.</li><li>
Collaborate with all hotel departments to ensure an exceptional guest experience.</li></ul>
What We're Looking For:<ul><li>
Strong working knowledge of HVAC, plumbing, electrical, mechanical, and general building maintenance systems.</li><li>
Ability to troubleshoot and diagnose maintenance issues effectively.</li><li>
Knowledge of hotel safety standards and maintenance best practices.</li><li>
Strong organizational and time-management skills.</li><li>
Excellent communication and interpersonal skills.</li><li>
Ability to prioritize multiple projects and respond effectively in a fast-paced environment.</li><li>
Ability to work independently while contributing positively to a team environment.</li><li>
Commitment to providing outstanding guest service.</li><li>
High School Diploma or equivalent required.</li><li>
Technical school training, trade certification, or vocational education preferred.</li><li>
3&ndash;5 years of maintenance experience, preferably in the hospitality industry.</li><li>
Previous leadership or supervisory experience preferred.</li><li>
HVAC, Electrical, Plumbing, EPA, or related certifications preferred.</li><li>
Flexibility to work evenings, weekends, holidays, and participate in an on-call rotation as needed.</li></ul><h2 class="jobSectionHeader"> 
About TBC Hotels</h2>
Over the past 40 years, TBC Hotels has owned, developed, and operated more than 30 hotels throughout the United States. TBC Hotels has a long history of building lasting and meaningful relationships with associates, guests, partners, and the community.
Having the confidence to do the right thing in every transaction, maintaining the values and identity imparted by TBC Hotels, capitalizing on opportunities, and being intentional about our actions are critical to who TBC Hotels is and how we operate.
RELATIONSHIPS, INTEGRITY, LEGACY, ENTREPRENEURIAL SPIRIT, HOSPITALITY
Apply today and join the team!</div>

Assistant Chief Engineer - Hampton Inn Bloomington

Hilton

<div>Exceptional Hospitality Starts with You
About the Opportunity:
Are you ready to lead one of Chicago&rsquo;s most connected and fast-paced hospitality destinations? Hilton Chicago O'Hare Airport is seeking an experienced and visionary General Manager to oversee daily operations, inspire a high-performing team, and deliver exceptional service at one of the nation&rsquo;s busiest airport hotels.
In this role, you&rsquo;ll be at the forefront of creating a seamless guest experience&mdash;guiding a collaborative team, driving operational and financial performance, and ensuring every guest interaction reflects Hilton&rsquo;s signature hospitality. We&rsquo;re looking for a dynamic leader with a strong background in full-service hotel operations who can balance strategic leadership with a hands-on approach in a high-volume environment.
This is more than a leadership role&mdash;it&rsquo;s an opportunity to shape the future of a premier Hilton property and make a lasting impact on both the team and travelers from around the world. If you&rsquo;re passionate about hospitality excellence and ready to lead at the gateway to Chicago, we invite you to join us on this exciting journey.
About the Property:
Connected directly to O'Hare International Airport via underground walkways, Hilton Chicago O'Hare Airport offers unmatched convenience and full-service hospitality in one of the nation&rsquo;s busiest travel hubs. The hotel welcomes business travelers, airline crews, convention attendees, and international guests with seamless airport access and easy connections to downtown Chicago.
The property features spacious guest rooms and suites designed for comfort and productivity, along with multiple dining options, a fitness center, indoor pool, business center, and concierge services. With over 40,000 square feet of flexible meeting and event space, the hotel is a premier destination for conferences, corporate gatherings, and special events.
Combining the energy of a global gateway with Hilton&rsquo;s signature hospitality, Hilton Chicago O&rsquo;Hare Airport delivers a fast-paced yet welcoming environment where service excellence and guest experience remain at the forefront.
For more information on this property, please click HERE.
What are we looking for?
Basic Qualifications:
<ul><li>Minimum two years' Hotel Manager OR five years Executive Committee member experience at a at a similar-sized or larger hotel
</li><li>Proven experience in hotel operations, with a strong focus on rooms management
</li><li>Skilled in cultivating and sustaining strong relationships with ownership groups
</li><li>Solid commercial acumen with expertise in financial oversight and revenue optimization
</li><li>Thoughtful people leadership with a demonstrated track record of driving engagement and overseeing high-performing teams
</li>Demonstrated experience managing labor relations and union partnerships 
<li>
 
</li></ul>Preferred Qualifications:
<ul><li>Hilton brand experience
</li><li>Local market experience</li></ul></div>
 <div>As General Manager, your responsibilities will also include:
<ul><li>Managing and optimizing hotel operations: You will lead the hotel with strategic oversight of all departments &mdash; ensuring alignment with Hilton brand standards. Through effective budgeting, forecasting, and service delivery, you&rsquo;ll drive operational excellence and a seamless guest experience. By identifying inefficiencies and leveraging guest feedback, you&rsquo;ll implement targeted improvements that enhance workflow, reduce waste, and elevate service. Your focus on continuous improvement, coaching, and innovation will strengthen team performance and consistently exceed guest expectations.
</li><li>Managing commercial financial performance: You&rsquo;ll take full ownership of the property&rsquo;s financial performance, including sales, revenue and finance that will lead to growth, cost control, and profitability. This means setting and achieving targets for key performance indicators like GOP and RevPAR, while maintaining strong financial discipline. You'll also collaborate closely with the hotel&rsquo;s commercial team and lead budgeting, forecasting, and strategic planning processes to ensure sustained financial health and business agility.
</li><li>Communicating with key stakeholders: As the primary point of contact for hotel owners and Hilton&rsquo;s corporate leadership, you will be responsible for maintaining alignment on business goals, operational strategies, and performance expectations. You will deliver regular updates, collaborate on long-term planning, and act as a trusted advisor, ensuring transparency and partnership at every level.
</li><li>Leading and developing on-property teams: You will cultivate a high-performing, people-first culture by recruiting top talent, championing diversity and inclusion, and supporting the professional development of every team member. Through performance management, coaching, and recognition programs, you'll inspire engagement, accountability, and continuous growth. Your leadership will empower teams to deliver outstanding service while growing their own careers at Hilton.</li></ul></div>
 <div>What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.</div>
 <div>How We'll Help You Thrive
At Hilton, the hospitality we&rsquo;re known for doesn&rsquo;t end with our guests. We proudly invest in our Team Members&rsquo; wellbeing, supporting you through all of life&rsquo;s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
<ul><li>Incredible travel perks &ndash; Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
</li><li>Own a piece of Hilton &ndash; Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
</li><li>Paid parental leave &ndash; Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
</li><li>Personalized caregiving support &ndash; Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
</li><li>Crisis concierge &ndash; In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
</li><li>Mental health resources &ndash; Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
</li><li>Generous paid time off (PTO) &ndash; Recharge, relax, and take time for what matters most
</li><li>Health &amp; welfare benefits &ndash; From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
</li><li>Financial security for your future &ndash; Our retirement plans make it easier to save for what&rsquo;s next
</li></ul>*Benefits availability may vary depending on Team Member&rsquo;s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.</div>
 <div><div><div>Join an Award-Winning Workplace Culture
 
</div><div>At Hilton, we don&rsquo;t just deliver exceptional experiences for our guests&mdash;we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we&rsquo;ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
</div><div>Our award-winning culture has earned us repeated recognition on the World&rsquo;s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we&rsquo;re setting new standards for the future of travel.
</div><div>Whether you&rsquo;re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career&mdash;and help us make every stay a little more magical.
</div></div><div>Curious about life at Hilton? Explore our Careers Blog to see why we&rsquo;re more than a great place to stay&mdash;we&rsquo;re a great place to work.</div></div>

General Manager - Hilton Chicago O'Hare Airport

Legacy Management

<div><h1 class="jobSectionHeader">Field Support Manager
</h1>Travel 75%-95% Required | Hospitality Operations Leadership<h3 class="jobSectionHeader">
Position Summary</h3>
The Field Support Manager provides operational and leadership support to General Managers across assigned hotel locations. This role is highly hands-on and requires the ability to step into day‑to‑day hotel operations as needed, including assuming General Manager responsibilities and performing front desk, housekeeping, maintenance, laundry, and other hotel functions. The Field Support Manager plays a critical role in ensuring operational excellence, guest satisfaction, employee engagement, and compliance with company standards.
This position requires extensive travel, with time spent in the field supporting hotel teams.<h3 class="jobSectionHeader">
Essential Duties &amp; Responsibilities</h3><h3 class="jobSectionHeader">
Guest Service &amp; Operations</h3>
This role leads by example in delivering excellent guest service, resolving concerns quickly, and ensuring quality standards are met at all occupancy levels. Responsibilities include daily room inspections, maintaining cleanliness, safety, and security, addressing operational issues, and promoting company and brand loyalty programs.<h3 class="jobSectionHeader">
Leadership &amp; Team Development</h3>
The position recruits, hires, trains, and supervises hotel employees while clearly communicating expectations and enforcing company policies. It fosters a respectful, inclusive workplace, manages performance fairly, recognizes strong work, addresses issues professionally, and supports ongoing development.<h3 class="jobSectionHeader">
Safety, Compliance &amp; Administration</h3>
This role ensures compliance with all safety, security, and regulatory requirements, including OSHA and company standards. It addresses unsafe conditions, manages audits, oversees key control and security procedures, and works with local law enforcement as needed. Financial responsibilities include payroll, cash handling, reporting, inventory control, scheduling, and understanding hotel‑level profit and loss.<h3 class="jobSectionHeader">
Sales, Community &amp; Operational Support</h3>
The position supports marketing and sales efforts through competitor analysis and market awareness, builds positive community relationships, and assists with local engagement. The role requires flexibility to perform all hotel positions as needed and to support preventive maintenance and equipment needs.<h3 class="jobSectionHeader">
Job Requirements</h3><ul><li>
Basic computer skills, including Microsoft Office.</li><li>
Strong written and verbal communication skills.</li><li>
Excellent organizational and multitasking abilities.</li><li>
Attention to detail and problem‑solving skills.</li><li>
Understanding of basic engineering and maintenance principles.</li><li>
Reliable, professional, and consistent work ethic.</li></ul><h3 class="jobSectionHeader">
Education &amp; Experience</h3>
Bachelor's degree or equivalent experience preferred.
Prior hotel operations or hospitality leadership experience strongly preferred.<h3 class="jobSectionHeader">
Licenses &amp; Certifications</h3>
Valid driver's license. Must be insurable for driving.
Final candidates are subject to a pre-employment background and motor vehicle record review in accordance with company policy, as travel and driving are essential functions of this position.<h3 class="jobSectionHeader">
Physical &amp; Travel Requirements</h3><ul><li>
Ability to drive a vehicle and travel by airplane.</li><li>
Ability to inspect hotel premises, including walking hallways and stairs.</li><li>
Assist guests and staff during emergencies.</li><li>
Ability to perform the physical duties of all hotel positions.</li><li>
Extended travel required: 75%&ndash;95% of the time.</li></ul><h3 class="jobSectionHeader">
Supervisory Responsibility</h3>
Direct supervision of all staff at assigned hotel locations.<h3 class="jobSectionHeader">
Safety Requirements</h3>
Must follow all safety procedures when in hotel facilities, operating vehicles, or performing field duties.</div>

Field Support Manager

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