hotel front desk associate

Hyatt

<div>
 
 Description
 
 
 
 We are hiring a PT Front Desk Host &amp; PT Night Auditor!
 
 
 We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open 24/7, so each front desk role is as important as the others. Associates working the front desk are the key to the overall experience the guest will have. As the late shift, your responsibility is seen as even greater as you assist in closing out the business for the day as well as check in or out those guests during non- traditional hours. Your keen sense of being proactive, responsive and caring will make all the difference. The night shift also assures the guest a stay that is safe whereby you are monitoring abnormal activity inside and outside of the hotel and monitoring any weather issues that could become threatening to our resting guests. If you enjoy working semi-independently from others and have a winning personality and high sense of responsibility &ndash; this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.
 
 
 Role Responsibilities:
 
 
 As a Front Desk Host / Night Auditor you have the responsible to give our guests the best hospitality experience they can have by:
 
 
 Processing credit card transactions and other (restaurant, events, lounge) for the day
 
 
 Handling phone system, transferring calls, reservations, etcc
 
 
 Verify, balance and review hotel room availability
 
 
 Perform Check-in and Check-out procedures
 
 
 Administer guest payment policies and look for errors from the day shifts
 
 
 Prepare folios for the morning departing guests
 
 
 Maintain overall lobby appearance and assist with AM breakfast set up if needed
 
 
 Be versed in all hotel emergency procedures
 
 
 Here are some reasons our associates like working for us:
 
 
 
 Benefits
 
 
 
 We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training &amp; development and career advancement opportunities.
 
 
 Why Concord?
 
 
 Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It&rsquo;s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.
 
 
 You take pride in your work, the hotel, and your employer to make sure we exceed our guests&rsquo; expectations. If this is you, we want you to contact us... Now!
 
 
 If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
 
 
 
 Qualifications
 
 
 
 Hotel Experience
 
 
 
 Behaviors
 
 
 
 <ul>
 <li>
 Loyal: Shows firm and constant support to a cause (Preferred)
 </li>
 <li>
 Innovative: Consistently introduces new ideas and demonstrates original thinking (Required)
 </li>
 <li>
 Thought Provoking: Capable of making others think deeply on a subject (Required)
 </li>
 <li>
 Leader: Inspires teammates to follow them (Required)
 </li>
 <li>
 Team Player: Works well as a member of a group (Required)
 </li>
 <li>
 Enthusiastic: Shows intense and eager enjoyment and interest (Required)
 </li>
 <li>
 Functional Expert: Considered a thought leader on a subject (Required)
 </li>
 <li>
 Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Required)
 </li>
 <li>
 Dedicated: Devoted to a task or purpose with loyalty or integrity (Required)
 
 
 
 </li>
 </ul>
 
 Motivations
 
 
 
 <ul>
 <li>
 Preferred Goal Completion: Inspired to perform well by the completion of tasks
 </li>
 <li>
 Preferred Self-Starter: Inspired to perform without outside help
 </li>
 <li>
 Preferred Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
 </li>
 <li>
 Preferred Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
 
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Preferred Hotel Experience
 
 
 
 </li>
 </ul>
 Equal Opportunity Employer
 
 
 This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
 
 
 This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
</div>

Front Desk / Night Auditor

STONEY CREEK HOSPITALITY

<div>ACCOUNTABILITY
The Front Desk Agent plays an integral role in ensuring the smooth and efficient operations of our hospitality establishment. As a Front Desk Agent, you will be at the forefront of guest interactions, contributing to their overall experience and satisfaction. Your attention to detail, customer service skills, and ability to multitask are essential to the success of our team. The Front Desk Agent is a key ambassador of the hotel and is responsible for creating a positive first impression for guests. They play a vital role in ensuring a pleasant stay by providing exceptional customer service and assistance throughout a guest's visit. 
REPORTS TO AND IS SERVED BY: The Front Office Manager, Assistant General Manager, or General Manager
FLSA Designation: Non-Exempt 
WHAT TO EXPECT
Guest Check-In and Check-Out: Greet guests warmly, process check-ins, and provide room keys. Assist with check-out procedures, including settling bills and ensuring a smooth departure experience.
Reservations: Manage room reservations, including taking bookings over the phone, online, or in person. Ensure accuracy and timely confirmation of reservations.
Customer Service: Provide outstanding customer service by addressing guest inquiries, concerns, and requests promptly and professionally. This includes providing information about hotel amenities, local attractions, and services.
Room Assignments: Assign rooms to guests, taking into consideration guest preferences and room availability. Ensure the correct room type and rate are assigned.
Payments and Billing: Handle guest payments, process credit card transactions, and maintain accurate billing records. Resolve any billing discrepancies or issues.
Key Control: Maintain control of room keys and ensure they are securely stored and issued to the correct guests.
Safety and Security: Monitor the hotel's security system and be prepared to respond to emergency situations. Follow security procedures and report any suspicious activity.
Luggage Assistance: Assist guests with their luggage, especially during check-in and check-out. Offer guidance on parking, amenities, and local services.
Concierge Services: Act as a concierge by arranging transportation, making restaurant reservations, and providing information on local events and attractions.
Front Desk Operations: Keep the front desk area organized and well-maintained. Manage a variety of administrative tasks, including filing, faxing, and email communication.
Cash Handling: Handle cash transactions, maintain a balanced cash drawer, and complete daily financial reports and receipts accurately.
Foundational Skills and Qualities: Strong organizational skills to manage tasks and prioritize work. Good physical stamina and the ability to perform physical tasks such as lifting and bending. Ability to work effectively in a fast-paced and dynamic environment.
Work Expectations and Responsibilities: Willingness to adapt to a variety of tasks, including &quot;Other duties as assigned.&quot; Participate in department meetings and maintain an open line of communication with colleagues. Obtain any required certifications necessary, as relevant to the specific job. 
PROUD OWNER
Excellent communication skills, both verbal and written.
Strong attention to detail and the ability to multitask in a fast-paced environment.
A welcoming and approachable demeanor, fostering positive interactions with guests.
Proficiency in using computer systems and hotel management software for reservations and guest information.
Ability to handle challenging situations with diplomacy and tact.
Flexibility in working various shifts, including weekends and holidays.
Ensures guest satisfaction exceeds brand standards in every interaction. 
HELD ACCOUNTABLE TO
Guest satisfaction, brand standards, property and room preparation, preparing a welcoming environment, and cleaning and sanitization. 
SOFT SKILLS
CHARACTERISTICS: Independent, assertive, self-confident, data-driven, introspective, deliberate, and organized.
MINDSET: Entrepreneurial and infinite mindset, which prioritizes both personal and professional growth. 
HARD SKILLS
EDUCATION AND EXPERIENCE:
High school diploma or equivalent (additional hospitality education is a plus). Previous experience in customer service, hospitality, or front desk roles preferred. Proficiency in using reservation systems and hotel software.
Strong communication skills, both verbal and written.
Ability to work in shifts, including evenings, weekends, and holidays. 
PHYSICAL DEMANDS: lift, carry, push, and pull up to 35 lbs.
TRAVEL: N/A
POSITION: On-site work at the hotel property.</div>

Front Desk Agent

Embassy Suites by Hilton Tampa Downtown Convention Center

<div>
 A Front Desk Clerk is responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
 
 
 
 What will I be doing?
 
 
 
 As a Front Desk Clerk, you would be responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
 </li>
 <li>
 Respond to guest inquiries and in a timely, friendly and efficient manner
 </li>
 <li>
 Provide driving and/or walking directions to guests to local destinations
 </li>
 <li>
 Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
 </li>
 <li>
 Assist fellow team members and other departments wherever necessary to maintain positive working relationships
 </li>
 <li>
 Provide or obtain accurate information
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
 
 
 <ul>
 <li>
 Hospitality - We're passionate about delivering exceptional guest experiences.
 </li>
 <li>
 Integrity - We do the right thing, all the time.
 </li>
 <li>
 Leadership - We're leaders in our industry and in our communities.
 </li>
 <li>
 Teamwork - We're team players in everything we do.
 </li>
 <li>
 Ownership - We're the owners of our actions and decisions.
 </li>
 <li>
 Now - We operate with a sense of urgency and discipline
 
 
 
 </li>
 </ul>
 In addition, we look for the demonstration of the following key attributes:
 
 
 <ul>
 <li>
 Quality
 </li>
 <li>
 Productivity
 </li>
 <li>
 Dependability
 </li>
 <li>
 Customer Focus
 </li>
 <li>
 Adaptability
 
 
 
 </li>
 </ul>
 Preferred Experience and Qualifications:
 
 
 <ul>
 <li>
 Prior Hilton/OnQ experience
 </li>
 <li>
 Night Audit experience
 </li>
 <li>
 Hospitality Degree, any focus
 
 
 
 </li>
 </ul>
 Required Experience:
 
 
 <ul>
 <li>
 Minimum of 6 months experience in hotel front desk role or hospitality degree
 </li>
 <li>
 Minimum 6 months in the hotel industry (i.e. food and beverage, customer service, hotel, or service industry related positions)
 
 
 
 </li>
 </ul>
 Required Qualifications:
 
 
 <ul>
 <li>
 Must have a flexible schedule, including Mornings, Evenings, Weekends and Holidays
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Embassy Suites Tampa Downtown Convention Center
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Embassy Suites by Hilton
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Front Desk Agent - Embassy Suites Tampa Downtown Convention Center

ALKO Hotels

The brand new Tru by Hilton Aloha Beaverton is currently hiring for a front desk agent.Job Overview We are seeking dedicated and professional Front Desk Agents to join our team in the hospitality industry. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring exceptional guest experiences. The ideal candidate will possess strong customer service skills, be proficient in phone etiquette, and have experience with phone systems. Multilingual abilities are a plus, enhancing our guest relations efforts.Responsibilities<ul><li>Greet and welcome guests upon arrival with a friendly demeanor.</li><li>Manage check-in and check-out processes efficiently.</li><li>Handle guest inquiries and provide information about hotel services and local attractions.</li><li>Maintain accurate records of guest accounts and reservations.</li><li>Address guest concerns promptly and professionally to ensure satisfaction.</li><li>Operate phone systems to manage incoming calls and relay messages as needed.</li><li>Collaborate with other departments to fulfill guest requests and enhance their stay.</li><li>Assist in maintaining the cleanliness and organization of the front desk area.</li></ul>Requirements<ul><li>Previous experience in customer service, preferably within the hotel or resort industry.</li><li>Strong knowledge of hospitality management principles.</li><li>Excellent phone etiquette and proficiency with phone systems.</li><li>Ability to communicate effectively with guests from diverse backgrounds; multilingual skills are highly desirable.</li><li>Demonstrated ability to build rapport with guests through effective guest relations practices.</li><li>Strong organizational skills and attention to detail.</li><li>Ability to work flexible hours, including weekends and holidays as needed.</li></ul>Join us in providing outstanding hospitality experiences for our guests!Pay: From $17.80 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Omni Hotels

Omni Chicago Hotel
 
Experience Chicago’s stunning architecture, lakefront beauty, and vibrant culture while building a career with purpose at Omni Chicago Hotel. There is something for everyone in Chi-Town; world class music, theater, dining, museums, sports, and shopping to name a few. Standing tall on the world-famous Mag Mile, our AAA Four Diamond all-suite hotel is just steps away from high end retail stores, world class dining, and many of the most popular tourist attractions in Chicago.
 
At Omni we are known for our quality and exceptional service that delivers “The Most Magnificent Memories on the Mile.” We only hire the best to ensure we continue our longstanding tradition. Omni Chicago’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, and the pride that comes from working for a company with a reputation for exceptional service. What truly sets us apart is our team. We foster a culture that values learning, growth, and empowerment, offering opportunities for advancement and a workplace where everyone can thrive. If you are a friendly, motivated person, with a passion to serve others, the Omni Chicago Hotel may be your perfect match.
 
Overview: 
The Guest Services Agent provides assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations.
 
Responsibilities: 
<ul>
<li>Use friendly and appropriate expressions when engaging guests</li>
<li>Be able to perform all front desk agent checklists AM, PM and Overnight (if needed)</li>
<li>Be able to use the hotel telephone systems</li>
<li>Be able to perform all Ideal Services checklists AM, PM, and Overnight (if needed)</li>
<li>Follow-up with guest complaints to ensure that any problems are resolved</li>
<li>Direct guests to the Front Desk or meeting rooms</li>
<li>Assist in the management of hotel guest’s amenity program</li>
<li>Assist in management and execution of the hotels pre-arrival, during stay and pre-departure calls.</li>
<li>Notify the Front Desk and Guest Services of VIP arrivals whenever possible</li>
<li>Engage in conversation with as many guests as possible</li>
<li>Perform as “backup buddy” in the absence of a loyalty ambassador.</li>
<li>Assist in the management of hotels text messaging and email correspondence with guests</li>
<li>Attend all designated staff meetings and training sessions</li>
<li>Work closely with all operating departments on the execution of our property VIP program.</li>
<li>Maintain lobby presence during peak times in an effort to greet guests, escort guests and assist in management of front drive during high demand periods.</li>
<li>Assist in the planning and execution of lobby activations during peak demand periods.</li>
<li>Complete all tasks assigned by manager</li>
<li>Aid guests in locating other areas of the hotel (walk them to destination if possible)</li>
<li>Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets</li>
<li>Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications</li>
</ul>
Qualifications: 
<ul>
<li>Previous experience with hotel guest services highly preferred</li>
<li>Intermediate Microsoft office experience highly preferred</li>
<li>Excellent customer service skills</li>
<li>Must have strong communication, presentation, training and organizational skills</li>
<li>Maintain a professional business appearance, attitude and performance</li>
<li>Must be able to work a flexible schedule including weekends and holidays</li>
<li>Ability to stand, sit, walk for extended portions of the work day</li>
<li>Ability to lift up to 50lbs</li>
</ul>
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
 EEOC is the Law Poster.
 Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
 If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Guest Services Agent

Busch Group

Who We Are: 
AC Hotel Phoenix Tempe/Downtown by Marriott is a 159-room lifestyle select-service hotel located in the all-new 43-acre Hayden Ferry Lakeside Business Park alongside the Tempe Town Lake Salt River. Less than five miles from Phoenix Sky Harbor International Airport, this property is a walking distance to downtown Tempe, and steps away from Arizona State University and Sun Devil Stadium. We invite you to become part of a team that values being proactive with guests and giving them a memorable experience for every stay.
 Are you ready to take your career to the next level? Apply Today!
 
Company Description: 
Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.
 
Our Guiding Principles: 
Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment
 
Job Description
 What You Will Accomplish
 The Front Desk Guest Services Agent creates a positive experience for all guests by delivering professional and pleasant service. You are responsible for ensuring that the check-in and check-out processes are smooth and efficient and are also responsible for performing other Front Office responsibilities. Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Front Desk Guest Service agent takes the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Front Desk Guest Services Agent makes transactions feel like part of the experience.
 
Primary Responsibilities/Essential Functions: 
<ul>
<li>Greeting all guests with a warm welcome</li>
<li>Check guests in and out of rooms, as well as assigning rooms to guests</li>
<li>Answers telephones and takes messages when needed</li>
<li>May make, confirm or cancel guest reservations</li>
<li>Assist guests when shuttle services are requested</li>
<li>Computes bills and collects payment for guests</li>
<li>Replenish Computer Paper Supply</li>
<li>Assist Night Audit team members with posting and balancing of shift work</li>
<li>Attend all meetings as requested or assigned</li>
<li>Special projects as assigned by management</li>
</ul>
What You Will Bring
 
<ul>
<li>Must be willing to work weekends and holidays</li>
<li>Ability to interact with all associates, leadership, guests of the hotel and vendors</li>
<li>Must be able to stand for an 8-hour shift</li>
<li>Ability to work semi-independently without direct supervision by following all AC Hotel Tempe standards</li>
<li>Intermediate level computer skills and knowledge of MS Excel required</li>
<li>Ability to work under minimal supervision</li>
<li>Read, write and speak English fluently</li>
<li>Must be able to count cash and make change</li>
<li>Ability to communicate effectively with the public and other associates</li>
<li>High school diploma or general education degree (GED); or equivalent combination of education and experience.</li>
<li>Two or more years related experience and/or training.</li>
<li>Must have excellent customer service/communication skills to work with guests of various social, cultural, economic and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction.</li>
<li>Able to use mathematics to solve problems.</li>
<li>Must be able to speak, read, write and understand English to understand instructions, safety rules, and communicate with guests.</li>
</ul>
Great If you have
 <ul>
<li>One to Two years of Customer Service Experience. Preferably in the hospitality industry.</li>
<li>AC Hotel by Marriott Brand experience.</li>
<li>Requires ability to use computers programmed with accounting software to record, store and analyze information.</li>
<li>Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Requires attention to detail. Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency situation.</li>
<li>Able to work independently with minimal guidance and as part of a team.</li>
<li>Completes all required training as scheduled.</li>
<li>Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends and alternate shifts.</li>
<li>Must maintain a clean and appearance and professional demeanor.</li>
</ul>
PHYSICAL REQUIREMENTS
 While performing the duties of this job, the employee is frequently required to stand, and push/pull, the employee is constantly required to. The employee must occasionally walk, climb stairs, stand, crouch/bend/stoop, reach, smell, and grasp and lift objects weighing up to 50 pounds. Specific vision abilities constantly required are near vision and occasionally required include close and far vision. Finger dexterity is required to operate a computer keyboard and calculator.
 
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
 
This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Front Office - Front Desk Agent

RRI West

<div>We are seeking Part Time Front Desk Agents to join our Team with a starting Wage up to $18.00!! Weekends Required
RRI West Management, LLC is the company that manages over 45 Red Roof Inns and Red Roof Plus+ locations across the U.S. As Red Roof's largest franchisee, our portfolio of hotels has a deep history in hospitality and our passion has always driven us to become a leader in the economy hotel segment. Our success is fueled by recruiting and developing people who have a genuine passion for meaningful relationships. It's a simple formula: We start with the best people, We strategize to deliver key business results, and We stop at nothing for our guests. When you do these things consistently, our employees and guests can't help but have an amazing story to tell. Join our team Part Time and you will enjoy these benefits!
<ul><li>Competitive Pay</li>
<li>PTO after 3 years of service and each year after.</li>
<li>Career Growth Opportunities</li>
<li>BFF Referral Program.</li>
<li>Flexible Scheduling</li>
</ul>
The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions and tasks. This position is critical to ensure quality service to our guests and upholding customer service satisfaction, while working with hotel team members, maintaining room quality as well as the safety and security of the hotel.
<ul><li>Welcome guests with proper greeting and perform all guest related services. (i.e., Wake up/ courtesy calls, guest concerns/complaints/ requests, provide coffee, location information and professional lobby presentation.</li>
<li>Handle reservation requests; check guests in/out; all guest accounting such as cash and PCI policies.</li>
<li>Make, change, and monitor reservations; review and report rate availability; update and monitor room status.</li>
<li>Inform Hotel Management of any possible sales leads or events in the area.</li>
<li>Maintain confidentiality of guest information and pertinent hotel data.</li>
<li>Perform daily cash count in drawer and safe.</li>
<li>Complete all required reports on daily shift report. (i.e., room discrepancies, balance report, housekeeping clean reports)</li>
<li>Communicate with Hotel Management and other GSR&rsquo;s as needed about issues, requests or concerns regarding guests or rooms.</li>
<li>Work with housekeeping and maintenance to communicate room status, such as stayovers, checkouts, skips, clean/dirty rooms and out of order rooms.</li>
<li>Cross train in all front desk shifts and other departments in the hotel.</li>
<li>Train new hires in all front desk procedures and policies.</li>
<li>Comply with all company and OSHA standards related to safety and security.</li>
<li>Maintain professional and proper company dress code standards including a smile and friendly attitude towards guests and staff members.</li>
<li>Smile and greet guests following the 24-7 rule, maintain positive guest relations and appropriately handle guest requests.</li>
<li>Perform other duties as assigned.</li>
</ul>
Qualifications
<ul><li>HS Diploma or equivalent work experience.</li>
<li>1-2 years of previous experience in customer service.</li>
<li>Must have basic office skills (i.e., Math, cash handling, computer skills, etc.)</li>
<li>Must be able to easily and frequently change from one task to another while operating a computer and/or switchboard and work.</li>
<li>Able to be self-started and work with minimal supervision.</li>
<li>Have basic communication skills (reading, writing, comprehension) Bi-lingual (English Spanish) preferred but not required.</li>
<li>Decision making and problem-solving skills.</li>
<li>Some administrative duties required (timekeeping system, rooms&rsquo; cleaned reports, etc.)</li>
<li>May be required to work nights, weekends and/or holidays.</li></ul></div>

Hotel Front Desk- Part Time

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Front Desk / Night Auditor

Front Desk Agent

Front Desk Agent - Embassy Suites Tampa Downtown Convention Center

Front Desk Agent

Guest Services Agent

Front Office - Front Desk Agent

Hotel Front Desk- Part Time