hotel front desk associate

Quality Inn - Savage, MN

Job Overview Join our dynamic hospitality team as a Hotel Front Desk Associate, where your enthusiasm and dedication will create memorable experiences for our guests from the moment they arrive. In this energetic role, you will be the friendly face and helpful voice that sets the tone for a welcoming stay. Your multitasking skills, hospitality expertise, and passion for guest service will ensure smooth check-ins, efficient handling of inquiries, and exceptional guest relations. This paid position offers an exciting opportunity to develop your career in the vibrant hospitality industry while making a positive impact on every guest&rsquo;s visit.Responsibilities<ul><li>Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently. Knowledge of Choice systems a plus</li><li>Manage multi-line phone systems with professionalism, providing accurate information and routing calls appropriately.</li><li>Handle guest inquiries, requests, and complaints with a positive attitude, ensuring guest satisfaction at all times.</li><li>Maintain accurate records of reservations, cancellations, and guest preferences to enhance personalized service.</li><li>Conduct night audit procedures when scheduled, balancing accounts and preparing reports to ensure financial accuracy.</li><li>Collaborate with housekeeping and maintenance teams to address guest needs promptly and uphold hotel standards.</li><li>Promote hotel amenities and services to enhance the guest experience while demonstrating excellent phone etiquette and guest relations skills.</li></ul>Skills<ul><li>Proven experience in hospitality management or hotel front desk operations.</li><li>Bilingual or multilingual abilities to communicate effectively with diverse guests.</li><li>Strong customer service skills with a friendly, approachable demeanor.</li><li>Knowledge of hotel management systems and multi-line phone systems.</li><li>Experience in night audit procedures and handling guest accounts.</li><li>Excellent communication skills, including phone etiquette and guest interaction techniques.</li><li>Ability to manage multiple tasks efficiently in a fast-paced environment while maintaining attention to detail. This role is perfect for motivated individuals passionate about hospitality management who thrive on delivering outstanding guest services. If you are eager to grow your career in a lively resort or hotel setting, we invite you to bring your energy, professionalism, and hospitality expertise to our team!</li></ul>Pay: $17.00 - $25.00 per hourBenefits:<ul><li>Employee discount</li><li>Free parking</li><li>Paid time off</li></ul>Work Location: In person

Hotel Front Desk Associate

Avid hotel by IHG

Job Summary Join our dynamic hospitality team as a Hotel Front Desk Associate, where you will be the welcoming face of our resort, delivering exceptional guest experiences from check-in to check-out. This energetic role requires a proactive, customer-focused individual who thrives in a fast-paced environment and is passionate about hospitality. You will handle guest inquiries, manage reservations, and ensure smooth operations at the front desk, creating memorable stays for our guests. Your enthusiasm and professionalism will set the tone for their entire visit!Duties<ul><li>Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently. </li><li>Manage multi-line phone systems with professionalism, providing accurate information and routing calls appropriately. </li><li>Handle guest requests, complaints, and inquiries with a positive attitude, ensuring guest satisfaction at all times. </li><li>Maintain up-to-date knowledge of hotel amenities, local attractions, and services to provide expert recommendations. </li><li>Conduct night audits to reconcile daily transactions, ensuring accuracy in billing and reporting. </li><li>Coordinate with housekeeping and maintenance teams to address guest needs promptly. </li><li>Uphold phone etiquette standards and guest relations protocols to foster a welcoming environment.</li></ul>Skills<ul><li>Proven experience in hospitality management or hotel front desk operations. </li><li>Multilingual or bilingual abilities to communicate effectively with diverse guests. </li><li>Strong customer service skills with an energetic approach to guest interactions. </li><li>Familiarity with hotel management software and multi-line phone systems. </li><li>Knowledge of guest services, hotel management principles, and resort operations. </li><li>Excellent communication skills, both verbal and written, with an emphasis on phone etiquette. </li><li>Ability to handle night audit procedures accurately while maintaining composure during busy periods. This role offers an exciting opportunity to be at the heart of the guest experience in a vibrant hospitality environment! We seek motivated individuals eager to deliver top-tier service while developing their career in the hotel industry. Join us in creating unforgettable moments for our guests every day!</li></ul>Pay: From $16.00 per hourBenefits:<ul><li>Paid time off</li></ul>Work Location: In person

Hotel Front Desk

forest villas hotel

We are looking for a Hotel Front Desk Associate to serve as our guests&rsquo; first point of contact and manage all aspects of their accommodation. Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we&rsquo;d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.Responsibilities<ul><li>Perform all check-in and check-out tasks</li><li>Manage online and phone reservations</li><li>Inform customers about payment methods and verify their credit card data</li><li>Register guests collecting necessary information (like contact details and exact dates of their stay)</li><li>Welcome guests upon their arrival and assign rooms</li><li>Provide information about our hotel, available rooms, rates and amenities</li><li>Respond to clients&rsquo; complaints in a timely and professional manner</li><li>Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests&rsquo; needs</li><li>Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests</li><li>Upsell additional facilities and services, when appropriate</li><li>Maintain updated records of bookings and payments</li></ul>Skills<ul><li>Work experience as a Hotel Front Desk Agent, Receptionist or similar role</li><li>Experience with hotel reservations software, like Cloudbeds Skytouch, and RoomKeyPMS</li><li>Understanding of how travel planning websites operate, like Booking and TripAdvisor</li><li>Customer service attitude</li><li>Excellent communication and organizational skills</li><li>A Degree in hotel management is a plus</li></ul>Job Types: Full-time, Part-timeSchedule:<ul><li>8 hour shift</li></ul>Work Location: One locationJob Types: Full-time, Part-timePay: $15.00 - $16.50 per hourBenefits:<ul><li>401(k)</li><li>Employee discount</li></ul>People with a criminal record are encouraged to applyWork Location: In person

Front Desk Associate

Hampton by Hilton

Job Summary Join our vibrant hospitality team as a Weekend Hotel Guest Services Associate! 7A-3P SHIFT. This dynamic role is perfect for energetic, personable individuals who thrive in a fast-paced environment and are passionate about delivering exceptional guest experiences. As a key member of our weekend staff, you will be the friendly face and helpful voice that ensures every guest feels welcomed, valued, and cared for throughout their stay. Your enthusiasm and attention to detail will help create memorable moments for our guests while supporting the smooth operation of our hotel.Responsibilities<ul><li>Greet guests warmly upon arrival and provide prompt, courteous check-in and check-out services.</li><li>Manage multi-line phone systems with professionalism, answering inquiries and directing calls efficiently.</li><li>Assist guests with reservations, room assignments, and special requests to enhance their stay.</li><li>Handle guest concerns or complaints with a positive attitude, resolving issues swiftly to ensure satisfaction.</li><li>Conduct night audit procedures, balancing accounts and preparing reports to close out daily operations.</li><li>Maintain accurate records of guest information, reservations, and billing details with attention to confidentiality.</li><li>Support front desk operations by providing information about hotel amenities, local attractions, and services.</li></ul>Requirements<ul><li>Proven experience in hospitality management or hotel front desk operations preferred.</li><li>Bilingual or multilingual skills highly desirable to serve diverse guest needs effectively.</li><li>Strong customer service skills with a friendly demeanor and excellent phone etiquette.</li><li>Knowledge of hotel management systems and multi-line phone systems is a plus.</li><li>Previous experience in night audit procedures or guest relations roles preferred.</li><li>Ability to work weekends consistently in a fast-paced environment with flexibility in hours.</li><li>Excellent communication skills and a proactive approach to guest satisfaction. Join us in creating welcoming environments where every guest feels at home! This paid position offers an exciting opportunity to develop your hospitality skills while making a positive impact on our guests&rsquo; experiences. We value energetic team players committed to delivering top-tier service in a lively hotel setting!</li></ul>Pay: $12.00 - $14.00 per hourWork Location: In person

WEEKEND FRONT DESK AGENT 7AM-3PM

Hillside Boutique Hotel

<div>
 
 Job Title: Front Desk Clerk/Guest Service Agent
 
 
 
 
 Department: Rooms
 
 
 
 
 Supervisor: Front Office Manager, Guest Service Manager, and/or GM
 
 
 
 
 Summary
 
 
 
 As a Front Desk Agent, you are the first point of contact for guests, delivering exceptional service and creating a welcoming experience. You will handle check-ins and check-outs, manage reservations, respond to guest inquiries, and ensure smooth front desk operations in accordance with hotel standards.
 
 
 
 Essential Duties and Responsibilities include the following. Other duties may be assigned.
 
 
 
 <ul>
 <li>
 Greet guests warmly and professionally upon arrival.
 </li>
 <li>
 Process check-ins, check-outs, and room assignments efficiently.
 </li>
 <li>
 Handle guest requests, complaints, and inquiries with courtesy and urgency.
 </li>
 <li>
 Manage phone calls, reservations, and room availability.
 </li>
 <li>
 Maintain accurate records and perform basic cashiering duties.
 </li>
 <li>
 Collaborate with housekeeping and other departments to ensure guest satisfaction.
 </li>
 <li>
 Uphold safety, security, and cleanliness standards in the front desk area.
 </li>
 <li>
 Consistently communicate hotel services and amenities to guests.
 </li>
 <li>
 Effectively communicate shift change over information as needed.
 </li>
 <li>
 Drive hotel van for guests within a two-mile radius (if applicable).
 
 
 </li>
 </ul>
 
 Supervisory Responsibilities
 
 
 
 This job has no supervisory responsibilities.
 
 
 
 Qualifications
 
 
 
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 
 Education And/or Experience
 
 
 
 6 months or more of front desk experience; preferably with brand experience
 
 
 
 Certificates, Licenses, Registrations
 
 
 
 May be required to hold a current TABC (TX) or RVSP (LA) certification. Must have a valid Driver's License if driving hotel shuttle.
 
 
 
 Physical Demands
 
 
 
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 While performing the duties of this Job, the employee will be regularly required to stand and walk for prolonged periods of time and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds.
</div>

Front Desk Agent

Homewood Suites by Hilton

<div>As a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit.
Responsibilities<ul><li>Assist guests efficiently, courteously, and professionally at all times</li><li>Maintain a high level of service and hospitality standards</li><li>Promptly address guest concerns and ensure satisfaction in a timely manner</li><li>Post guest charges, collect payments, and follow cash handling procedures</li><li>Handle guest mail and messages with respect to privacy and professionalism</li><li>Stay knowledgeable about the hotel brand, travel programs, and special offers</li><li>Communicate guest feedback effectively to departments and management</li><li>Respond quickly to calls, lobby visitors, and team members needing assistance</li><li>Maintain full knowledge of hotel safety and emergency procedures</li></ul>
Qualifications<ul><li>High school diploma or equivalent preferred</li><li>Prior hospitality or customer service experience is a plus</li><li>Strong interpersonal and communication skills</li><li>Ability to multitask and remain professional in a fast-paced environment</li><li>Detail-oriented with strong organizational skills</li><li>Flexibility to work varied shifts, including evenings, weekends, and holidays</li></ul>
Benefits (Full-Time Associates Only)<ul><li>Competitive wages</li><li>Medical, dental, and vision insurance</li><li>Life insurance and short/long-term disability options</li><li>401(k) program with company match</li><li>Tuition assistance</li><li>Discounted room rates at Concord-managed hotels</li><li>Training, development, and career advancement opportunities</li></ul>
Why Join Concord?
At Concord Hospitality, we invest in our associates through training and development at all levels. Our &ldquo;Associate First&rdquo; culture supports growth, balance, and diversity.
We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!
Our associates proudly cheer:
&ldquo;We Are Concord!&rdquo;
We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div>
 
<div><h4 class="jobSectionHeader">Description</h4>
As a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit.
Responsibilities<ul><li>Assist guests efficiently, courteously, and professionally at all times</li><li>Maintain a high level of service and hospitality standards</li><li>Promptly address guest concerns and ensure satisfaction in a timely manner</li><li>Post guest charges, collect payments, and follow cash handling procedures</li><li>Handle guest mail and messages with respect to privacy and professionalism</li><li>Stay knowledgeable about the hotel brand, travel programs, and special offers</li><li>Communicate guest feedback effectively to departments and management</li><li>Respond quickly to calls, lobby visitors, and team members needing assistance</li><li>Maintain full knowledge of hotel safety and emergency procedures</li></ul>
Qualifications<ul><li>High school diploma or equivalent preferred</li><li>Prior hospitality or customer service experience is a plus</li><li>Strong interpersonal and communication skills</li><li>Ability to multitask and remain professional in a fast-paced environment</li><li>Detail-oriented with strong organizational skills</li><li>Flexibility to work varied shifts, including evenings, weekends, and holidays</li></ul>
Benefits (Full-Time Associates Only)<ul><li>Competitive wages</li><li>Medical, dental, and vision insurance</li><li>Life insurance and short/long-term disability options</li><li>401(k) program with company match</li><li>Tuition assistance</li><li>Discounted room rates at Concord-managed hotels</li><li>Training, development, and career advancement opportunities</li></ul>
Why Join Concord?
At Concord Hospitality, we invest in our associates through training and development at all levels. Our &ldquo;Associate First&rdquo; culture supports growth, balance, and diversity.
We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!
Our associates proudly cheer:
&ldquo;We Are Concord!&rdquo;
We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div>

Front Desk Clerk

The Hotel at Arundel Preserve

<div>Get To Know The Hotel at Arundel Preserve!

The Hotel at Arundel Preserve is the premier independent hotel in the BWI\Hanover market close to Columbia, Baltimore, Annapolis and Washington DC. As an upscale property with two unique full-service restaurants, an extensive fitness center, and indoor pool along with 12,000 sq. ft. of meeting space, it is perfect for both business travelers, leisure guests and groups. We also host high-end weddings and corporate events, and focus on delivering highly personalized service to all of our guests.

Compensation: $17 / hourly (experience-based compensation)

Front Desk Agent - Part Time

Position Summary

Are you passionate about serving others? If so, we invite you to become a part of our front desk team, the heart of our hotel, where most guest interactions occur. Your role is vital in shaping our guests' overall experience. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a warm and welcoming experience from the moment they arrive. Your role is pivotal in creating a positive impression and providing exceptional customer service. You will handle guest check-ins and check-outs, manage reservations, and address any inquiries or concerns with professionalism and courtesy.

Essential Function
<ul>
<li>Greet and welcome guests: Provide a friendly and professional greeting to all guests upon arrival.</li>
<li>Check-in and check-out: Efficiently manage the check-in and check-out process, ensuring accuracy and attention to detail.</li>
<li>Reservations management: Handle room reservations, cancellations, and modifications with precision.</li>
<li>Guest inquiries: Respond to guest inquiries and requests promptly, offering assistance and information about hotel services and local attractions.</li>
<li>Issue resolution: Address and resolve guest complaints and issues courteously and efficiently.</li>
<li>Payment processing: Process payments and maintain accurate records of transactions.</li>
<li>Communication: Maintain clear and effective communication with other hotel departments to ensure seamless guest experiences.</li>
<li>Record keeping: Update and maintain guest information and room availability in the hotel management system.</li>
<li>Safety and security: Ensure the safety and security of guests by adhering to hotel policies and procedures.</li>
</ul>
Experience and Education
<ul>
<li>2 years in a front desk position required.</li>
</ul>
Core Skills &amp; Abilities
<ul><li>Thrive in a fast-paced, guest-focused environment while managing multiple priorities efficiently</li>
<li>Strong interpersonal and communication skills with a focus on customer satisfaction.</li>
<li>Maintain professionalism, composure, and sound judgment in high-pressure or challenging situations</li>
<li>High level of accuracy and attention to detail in all tasks.</li>
<li> Proficiency in using hotel management software and basic computer skills</li>
<li>Ability to remain standing for extended periods and occasionally lift, carry, push, or pull up to 25&ndash;35 pounds</li>
<li>Willingness to work various shifts, including weekends and holidays.</li>
<li>Strong communication and interpersonal skills, with the ability to engage guests and team members effectively</li>
</ul>
Additional Responsibilities
<ul>
<li>The hotel operates 24/7, requiring department schedules to adapt to varying business demands. Employees may need to work shifts outside their preferred or usual hours.</li>
<li>Employees must comply with all hotel-established work rules, procedures, and policies, including those outlined in the employee handbook.</li>
</ul>
Benefits and Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. And MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify

We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.</div>

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10000 hotel front desk associate jobs Near Me

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