hotel front desk associate

Q Casino + Resort

<div>
 
 THE KEY HOTEL
 
 
 
 
 HILTON GARDEN INN DUBUQUE
 
 
 Q CASINO + RESORT
 
 
 
 
 Hotel Front Desk Associate
 
 
 
 
 Position Summary
 
 
 
 The Hotel Front Desk Associate is responsible for welcoming guests, managing check-in and checkout processes, and providing exceptional service throughout their stay. This dual-brand role supports both The Key Hotel and Hilton Garden Inn Dubuque, with shifts possible at either location. The associate ensures smooth front desk operations, maintains lobby cleanliness, and assists guests with inquiries, directions, and hotel services.
 
 
 
 Reports To
 
 
 
 <ul>
 <li>
 Hotel Operations Manager
 </li>
 <li>
 Director of Hotel Operations
 
 
 </li>
 </ul>
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Efficiently manages front desk operations, ensuring quick check-in and checkout.
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 Warmly and professionally welcomes guests.
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 Directs guests to appropriate staff for assistance with food, laundry, concierge, or housekeeping.
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 Handles guest requests with professionalism and courtesy.
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 Ensures prompt delivery of final bills.
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 Keeps lobby and shared areas neat and orderly.
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 Maintains knowledge of hotel policies, room rates, discounts, and local events.
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 Provides information about local attractions and hotel offerings.
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 Operates and maintains laundry equipment including washers, dryers, and iron press.
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 Washes, dries, folds, and sorts hotel linens.
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 Stocks laundry closets and carts.
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 Maintains daily laundry records and inventory of supplies.
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 Responds professionally to guest complaints.
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 Performs other related duties as assigned.
 
 
 </li>
 </ul>
 
 Required Skills And Abilities
 
 
 
 <ul>
 <li>
 Excellent verbal and written communication.
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 Strong interpersonal and customer service skills, including handling difficult patrons.
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 Organizational skills and attention to detail.
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 Familiarity with the local area and ability to provide directions.
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 Proficiency with Microsoft Office Suite.
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 Experience using laundry detergents and equipment.
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 Ability to work long hours and weekends.
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 Quick decision-making and problem-solving.
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 Team collaboration and high attention to detail.
 
 
 </li>
 </ul>
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or equivalent required.
 </li>
 <li>
 Legally authorized to work in the U.S.
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 Basic English literacy required.
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 Customer service experience preferred but not required.
 
 
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 </ul>
 
 Physical Requirements
 
 
 
 <ul>
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 Prolonged periods of standing at front desk and sitting at a desk and working on a computer.
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 Must be able to lift up to 15 pounds at times.
 
 
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 </ul>
 
 Working Environment and Conditions
 
 
 
 <ul>
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 Fast-paced hospitality setting with frequent guest interactions.
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 Indoor environment with moderate noise levels from lobby activity and guest traffic.
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 Exposure to busy periods during check-in/check-out times, weekends, and special events.
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 Requires flexibility to work various shifts, including evenings, weekends, and holidays.
 
 
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 </ul>
 
 Equipment and Tools
 
 
 
 <ul>
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 Front desk computer systems and reservation software.
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 Telephone and multi-line communication systems.
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 Credit card processing terminals and cash handling tools.
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 Printers, copiers, and basic office supplies.
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 Maps, brochures, and guest information materials.
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 </ul>
</div>

Hotel Front Desk

Kings inn Calumet park IL

Job Overview Join our dynamic hospitality team as a Hotel Front Desk Associate, kings in calumet park where you will be the welcoming face and first point of contact for our guests. This energetic role involves providing exceptional guest services, managing reservations, and ensuring a smooth check-in and check-out process. Your enthusiasm and professionalism will create memorable experiences for our guests, fostering loyalty and positive reviews. If you thrive in a fast-paced environment and enjoy delivering top-tier customer service, this is the perfect opportunity to showcase your hospitality talents. Hotel front desk experience neededkings in calumet park ,ILDuties<ul><li>Greet guests warmly upon arrival, ensuring a friendly and professional first impression</li><li>Manage guest check-in and check-out procedures efficiently using hotel management software</li><li>Handle guest inquiries, requests, and complaints with patience and proactive solutions</li><li>Operate multi-line phone systems with excellent phone etiquette to assist callers promptly</li><li>Maintain accurate reservation records, cancellations, and modifications in the system</li><li>Provide information about hotel amenities, local attractions, and services to enhance guest experience</li><li>Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready and well-maintained</li><li>Conduct night audits to reconcile daily transactions, ensuring accuracy in billing and reports</li><li>Manage guest relations by addressing concerns promptly and professionally to ensure satisfaction</li></ul>Skills<ul><li>Proven experience in hospitality management or front desk operations within a hotel or resort setting</li><li>Multilingual or bilingual abilities to communicate effectively with diverse guests</li><li>Strong customer service skills with a focus on guest satisfaction and relationship building</li><li>Knowledge of hotel management systems and reservation software is highly desirable</li><li>Excellent communication skills, including phone etiquette and multi-line phone system operation</li><li>Ability to handle night audit procedures accurately while maintaining attention to detail</li><li>Familiarity with hospitality industry standards, guest services, and hotel operations</li><li>Adaptability to a fast-paced environment with the ability to prioritize tasks efficiently</li></ul>This role offers an exciting opportunity to be at the heart of our guests&rsquo; experiences. We value energetic professionals who are passionate about hospitality management, eager to deliver exceptional service, and capable of creating welcoming environments that guests love. Join us in making every stay memorable!Job Type: Full-timePay: $15.00 - $16.00 per hourBenefits:<ul><li>Commuter assistance</li><li>Employee discount</li><li>Free parking</li><li>Paid time off</li></ul>Work Location: In person

Hotel front desk

Quality Inn Bulls Gap Exit 23

Job SummaryQuality Inn I-81 Exit 23 Bulls Gap is seeking a reliable Part-Time Front Desk Agent to join our team for 2nd and 3rd shift.Schedule: Part-time2nd Shift : (3 PM - 11 PM)3rd Shift: (11 PM &ndash; 7 AM)Responsibilities:<ul><li>Check guests in/out with excellent customer service</li><li>Answer phones, manage reservations, assist guests</li><li>Handle payments</li><li>Keep lobby/front desk clean and organized</li></ul>Requirements:<ul><li>Customer service or hotel experience preferred, but not required</li><li>Must be dependable, professional, and comfortable working independently</li><li>Basic computer skills</li><li>Front Desk: 1 year (Preferred, not required)</li><li>Hospitality: 1 year (Preferred, not required)</li></ul>Job Type: Part-timePay: From $10.00 per hourExperience:<ul><li>Front desk: 1 year (Preferred)</li><li>Hotel: 1 year (Preferred)</li></ul>Work Location: In person

Hotel Front Desk Clerk

DelMonte Hotel Group

<div>
 Job Details
 
 
 
 Description
 
 
 
 Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Front Desk Clerk.
 
 
 You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today &ndash; we&rsquo;re waiting to hear from you!
 
 
 Job Responsibilities
 
 
 As a
 
 Front Desk Clerk
 
 , you will be responsible for performing a variety of guest service activities while providing the highest level of service possible.
 
 
 
 Your Specific Duties In This Role Will Include
 
 
 
 <ul>
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 Greet, register, and assign rooms to guests.
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 Answer telephone.
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 Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
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 Make and confirm reservations.
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 Monitor room availability.
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 Block rooms.
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 Program wake-up calls.
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 Handle guest mail and messages.
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 Perform check-out services.
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 Open and close shifts making cash drops as necessary.
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 Maintain market stock and coffee area as needed.
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 Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
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 Provide guests with directions and information regarding the local area.
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 Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
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 Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.
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 Schedule shuttle runs for guests (hotels with shuttle only).
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 Provide safe transportation to all guests using the hotel shuttle vehicle (select service properties only).
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 Perform laundry duties as needed (Fairfield Inn only).
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 Maintain continental breakfast, including closing and cleaning of area (Fairfield Inn only).
 
 
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 </ul>
 
 Job Requirements
 
 
 
 We are looking for a self-motivated
 
 Front Desk Clerk
 
 with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication skills.
 
 
 
 Specific Qualifications For The Role Include
 
 
 
 <ul>
 <li>
 1 to 3 months related experience; High school diploma or general education degree (GED); or equivalent combination of education and experience.
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 Solid organizational, time-management and prioritization skills
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 Exceptional customer service skills
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 Ability to multi-task in a fast-paced environment
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 Basic computer and administrative skills
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 Availability to work a flexible schedule
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 Maintain a valid Driver&rsquo;s License from the state which you reside with no major violations.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 As a
 
 Front Desk Clerk
 
 with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It&rsquo;s the kind of company where many of our associates come for a job, but stay for a career&mdash;the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.
 
 
 Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.
 
 
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 Compensation: $18.00 and up based on experience
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 Comprehensive benefit packages for full-time positions
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 Hotel room discounts at our locations around the globe
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 Discounts on food and beverages
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 Professional development and advancement opportunities
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 </ul>
</div>

Front Desk Clerk

Embassy Suites by Hilton Tampa Downtown Convention Center

<div>
 A Front Desk Clerk is responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
 
 
 
 What will I be doing?
 
 
 
 As a Front Desk Clerk, you would be responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
 
 
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 Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
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 Respond to guest inquiries and in a timely, friendly and efficient manner
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 Provide driving and/or walking directions to guests to local destinations
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 Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
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 Assist fellow team members and other departments wherever necessary to maintain positive working relationships
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 Provide or obtain accurate information
 
 
 
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 </ul>
 
 What are we looking for?
 
 
 
 Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
 
 
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 Hospitality - We're passionate about delivering exceptional guest experiences.
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 Integrity - We do the right thing, all the time.
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 Leadership - We're leaders in our industry and in our communities.
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 Teamwork - We're team players in everything we do.
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 Ownership - We're the owners of our actions and decisions.
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 Now - We operate with a sense of urgency and discipline
 
 
 
 </li>
 </ul>
 In addition, we look for the demonstration of the following key attributes:
 
 
 <ul>
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 Quality
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 Productivity
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 Dependability
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 Customer Focus
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 Adaptability
 
 
 
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 </ul>
 Preferred Experience and Qualifications:
 
 
 <ul>
 <li>
 Prior Hilton/OnQ experience
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 Night Audit experience
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 Hospitality Degree, any focus
 
 
 
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 </ul>
 Required Experience:
 
 
 <ul>
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 Minimum of 6 months experience in hotel front desk role or hospitality degree
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 Minimum 6 months in the hotel industry (i.e. food and beverage, customer service, hotel, or service industry related positions)
 
 
 
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 </ul>
 Required Qualifications:
 
 
 <ul>
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 Must have a flexible schedule, including Mornings, Evenings, Weekends and Holidays
 
 
 
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 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Embassy Suites Tampa Downtown Convention Center
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Embassy Suites by Hilton
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Front Desk Agent - Embassy Suites Tampa Downtown Convention Center

Inn at Pasatiempo

We are looking for a Front Desk host to join our team at the Inn at Pasatiempo. Part time or full time work available depending on the candidate.Provides front desk services to in house guests in a friendly, efficient and professional manner. Duties include greeting guests and checking them in/ out of the hotel. Assist with making guest room reservations and hotel marketing. Cash handling and bill processing of guest accounts required. Assist in providing concierge services, resolve guest problems/complaints.Previous customer service experience preferred.Must be available to work varied shifts including nights; weekends and holidaysFull time position or flexible part time available.Discounted meals available from onsite restaurant, holiday pay, discounted stay program at sister properties available.Job Types: Full-time, Part-timePay: $18.00 - $19.00 per hourAbility to Commute:<ul><li>Santa Cruz, CA (Required)</li></ul>Ability to Relocate:<ul><li>Santa Cruz, CA: Relocate before starting work (Required)</li></ul>Work Location: In person

Front Desk Agent

KMG Hotels

<div>
 This position is an overnight position working 11 pm-7 am
 
 
 
 Full Job Description
 
 
 
 The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they&rsquo;ve made the right choice to stay with us at Hilton Garden Inn.
 
 
 
 To deliver a great guest experience - a Front Desk Agent will:
 
 
 
 <ul>
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 Politely check in and out guests efficiently, and make sure they have all they need for a great stay.
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 Welcome guests in a friendly, prompt, and professional manner recognizing Hilton Honors Rewards Members and returning guests.
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 Check guests in, issue room keys, and provide information on hotel services and locations.
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 Ensure required identification is taken from guests at check-in in line with local legislative requirements.
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 Answer phones in a prompt and courteous manner.
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 Check guests out, including resolving any late or disputed charges.
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 Accurately process all cash and credit card transactions using established procedures.
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 Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
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 Take action to solve guest problems/complaints using appropriate service recovery guidelines.
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 Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty.
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 Start Coffee in the mornings.
 
 
 </li>
 </ul>
 
 Qualifications And Requirements
 
 
 
 <ul>
 <li>
 Frequently standing up behind the desk and front office areas.
 </li>
 <li>
 Basic computer skills.
 </li>
 <li>
 High School diploma /Secondary qualification or equivalent.
 
 
 </li>
 </ul>
 
 About KMG Hotels
 
 
 
 KMG HOTELS was founded in 2000 and owned by Jay Koshiya and Sanjay Koshiya. Jay Koshiya is the current Chief Executive Officer, &amp; President. Mr. Sanjay Koshiya is current Vice President &amp; Chief Operating Officer of the company. Today, KMG owns and operates twenty one hotels, representing various franchises like Marriott, Hilton, Inter Continental Hotels Group &amp; Choice Hotels International. KMG has opened six Marriott Premium select service hotels in the last eighteen months and has a number of exciting development projects in the pipeline. KMG Hotels is a company committed to growth by exceeding the expectations of our associates, guests and partners. We strive to create an environment where all associates are valued and respected, and where doing it the &ldquo;right way&rdquo; takes precedence over doing it the &ldquo;easy way.&rdquo; We aspire to be the industry leader in proactively setting standards of excellence in acquisitions, development, ownership and management. Our growth is built on honest business practices, a strong commitment to our associates, progressive sales practices and a dedication to providing well maintained hotels. Hard work, commitment and the spiritual strength of the KMG family have been the building blocks of the KMG Hotels brand. As a premier lodging company that now employs over 800 plus associates, KMG Hotels provides increasing financial strength and stability to our stakeholders&mdash;namely our guests, associates and owners.
</div>

Night Auditor

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