hotel front desk associate

Southampton Hotel Realty LLC

Come join our team at the beautiful newly renovated Bentley Hotel located in Southampton!We are looking to hire a Front Desk Associate. Full and Part Time shifts available.** PLEASE note: This NOT a seasonal position. We are open year round.The Front Desk Associate is responsible for promoting hospitality by welcoming guests in a courteous and friendly manner.Responsibilities include:-Provide a positive overall Guest experience for our guests at our Boutique hotel.-Provide the highest quality of service at all times.-Promptly and effectively deal with guest's requests and inquiries.-Check Guests in and out of the Hotel in a courteous manner.-Make confirm and cancel Guest reservations as requested.-Assist all Guests efficiently and professionally in all Guest Service related functions to maintain the highest level of service standards and hospitality.Job Types: Full-time, Part-timePay: $18.00 - $20.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Paid time off</li><li>Professional development assistance</li></ul>Work Location: In person

Hotel Front Desk Associate

Hampton Inn Titusville/I-95 Kennedy Space Center

<div>Why Join Our Team?
At Hampton Inn Titusville, we offer more than just a job &mdash; we provide a career opportunity in a friendly, supportive environment where your contributions matter. 
 
Enjoy a competitive wage along with great benefits designed to keep you healthy, secure, and balanced.<h3 class="jobSectionHeader">
What We Offer:</h3><ul><li>
Competitive Pay</li><li>
Medical, Dental &amp; Vision Insurance</li><li>
401(K) with Company Match</li><li>
Paid Time Off</li><li>
Preferred: Experience with Hilton PEP Operating System</li><li>
Team atmosphere that values respect and growth</li><li>
Opportunities to develop your hospitality career within the Hilton family</li></ul><h3 class="jobSectionHeader">
What You&rsquo;ll Do:</h3>
As our Front Desk Agent, you&rsquo;ll be the friendly face our guests see at check-in, and the detail-oriented pro who ensures our accounting is accurate at night. Your role helps create memorable stays and keeps hotel operations running smoothly.<ul><li>
Greet and assist guests with check-ins, check-outs, reservations, and inquiries</li><li>
Process reservations, cancellations, and coordinate guest services across departments</li><li>
Maximize room revenue through effective suggestive selling</li><li>
Audit daily accounts ensuring accuracy in guest billing, city ledgers, and credit transactions</li><li>
Verify end-of-day reports and work completed by other departments</li><li>
Handle guest complaints professionally, ensuring quick and positive resolutions</li><li>
Operate front office equipment including cash register, PBX phone system, and franchise terminals</li><li>
Maintain an organized, welcoming, and clean front desk area</li><li>
Participate in management-on-duty (MOD) rotation as scheduled</li><li>
Perform additional tasks as needed to support hotel operations</li></ul><h3 class="jobSectionHeader">
What We&rsquo;re Looking For:</h3><ul><li>
Minimum 2 years of front desk or related hospitality experience, or equivalent transferable skills (sales, resort, marketing)</li><li>
Familiarity or willingness to quickly learn Hilton franchise front desk standards and procedures</li><li>
Strong communication and customer service skills with a pleasant, professional demeanor</li><li>
Knowledge of accounting, auditing, and report preparation</li><li>
Ability to multitask and work efficiently during busy shifts</li><li>
Comfortable standing for long periods and able to lift up to 50 pounds when needed</li><li>
High school diploma or equivalent required</li><li>
Hilton PEP System experience preferred but not required</li></ul><h3 class="jobSectionHeader">
Shift Schedule:</h3><ul><li>
5 Afternoon/Evening (PM) Shifts per week 
(Schedule flexibility is a plus)</li></ul><h3 class="jobSectionHeader">
Ready to join a company that values you?</h3>
Apply today and be part of a team where your dedication helps create exceptional guest experiences &mdash; every day and every night!
Hampton Inn Titusville is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.
p0QhDuOBcH</div>

Front Desk Agent

Ulster University Qatar

Location: Artan Residences and Suites - Al SaddJob PurposeThe role of a Hotel Receptionist requires to provide exceptional service to all guests. The receptionist will be responsible for handling reservations, guest check-ins and check-outs, and ensuring a smooth and welcoming experience. This role requires strong communication skills, attention to detail, and a passion for hospitality.AccountabilitiesEnsuring a smooth and welcoming experience for guests. Handling emergency situations, such as fire alarms or medical incidents. Communicating with other departments (housekeeping, maintenance, etc.) to ensure smooth operations.Duties and ResponsibilitiesGuest check-in and check-out<ul><li>Greet and assist guests with a warm and professional demeanor.</li><li>Manage guest check-in and check-out procedures efficiently.</li><li>Handle room reservations via phone, email, and online booking platforms.</li><li>Respond to guest inquiries, requests, and complaints in a timely and courteous manner.</li><li>Provide information about hotel amenities, services, and local attractions.</li><li>Assist with room changes and accommodate special requests.</li><li>Process payments, issue invoices, and maintain accurate financial records.</li><li>Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.</li><li>Address guest inquiries and complaints; resolve any issues that may arise.</li><li>Provide information about hotel facilities, nearby attractions, and dining options.</li></ul>Administrative duties<ul><li>Maintain a tidy and organized front desk and lobby area.</li><li>Assist in administrative tasks such as preparing reports and maintaining daily logs.</li><li>Uphold hotel policies and ensure security measures are followed.</li><li>Pass on relevant guest information and coordinate service delivery across teams.</li><li>Any other tasks, duties &amp; responsibilities that may be added from time to time as relevant to business requirements.</li></ul>Skills<ul><li>Strong verbal and written communication skills</li><li>Excellent customer service skills</li><li>Problem-solving abilities</li><li>Excellent organizational and multitasking abilities</li><li>Strong problem-solving skills with a proactive approach</li><li>Ability to remain calm and professional under pressure.</li><li>High level of attention to detail and accuracy.</li><li>Flexibility to work in shifts, including evenings, weekends, and holidays.</li></ul>Specialized Training/ Knowledge Required<ul><li>Previous experience in a front desk, customer service, or hospitality role preferred.</li><li>Proficiency in hotel management software and Microsoft Office Suite.</li><li>Knowledge of property management systems is an advantage</li></ul>Education &amp; Qualifications<ul><li>A diploma or degree in hospitality management or any other related field</li></ul>Experience<ul><li>Minimum 3 years&rsquo; related experience in customer service or hospitality</li></ul>Job Type: Full-timeExperience:<ul><li>PMS (Opera, Comsys, IDS or Fidelio) : 2 years (Required)</li><li>Hotel Industry: 4 years (Required)</li></ul>

Hotel Receptionist - Artan Residences & Suites

Cambria Hotel Phoenix Chandler - Fashion Center

<div><h4 class="jobSectionHeader">Description</h4>
As a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit.
Responsibilities<ul><li>Assist guests efficiently, courteously, and professionally at all times</li><li>Maintain a high level of service and hospitality standards</li><li>Promptly address guest concerns and ensure satisfaction in a timely manner</li><li>Post guest charges, collect payments, and follow cash handling procedures</li><li>Handle guest mail and messages with respect to privacy and professionalism</li><li>Stay knowledgeable about the hotel brand, travel programs, and special offers</li><li>Communicate guest feedback effectively to departments and management</li><li>Respond quickly to calls, lobby visitors, and team members needing assistance</li><li>Maintain full knowledge of hotel safety and emergency procedures</li></ul>
Qualifications<ul><li>High school diploma or equivalent preferred</li><li>Prior hospitality or customer service experience is a plus</li><li>Strong interpersonal and communication skills</li><li>Ability to multitask and remain professional in a fast-paced environment</li><li>Detail-oriented with strong organizational skills</li><li>Flexibility to work varied shifts, including evenings, weekends, and holidays</li></ul>
Benefits (Full-Time Associates Only)<ul><li>Competitive wages</li><li>Medical, dental, and vision insurance</li><li>Life insurance and short/long-term disability options</li><li>401(k) program with company match</li><li>Tuition assistance</li><li>Discounted room rates at Concord-managed hotels</li><li>Training, development, and career advancement opportunities</li></ul>
Why Join Concord?
At Concord Hospitality, we invest in our associates through training and development at all levels. Our &ldquo;Associate First&rdquo; culture supports growth, balance, and diversity.
We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!
Our associates proudly cheer:
&ldquo;We Are Concord!&rdquo;
We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div>

Front Desk Clerk 3P-11P Saturday and Sunday

Sofitel

<div>Company Description 
Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.
Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.
With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment &ldquo;Where life lives&rdquo; and indulge in excellence.
The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L&rsquo;Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges. 
Job Description 
<ul><li>
Warmly welcome guests upon arrival, assist with registration, and ensure smooth check-in/check-out procedures.</li><li>
Verify guest preferences, ensuring that room assignments and special requests are met.</li><li>
Offer a seamless departure process by handling check-out swiftly, ensuring all accounts are accurately settled.</li><li>
Handle guest inquiries, requests, and complaints with the utmost professionalism, responding promptly and efficiently.</li><li>
Offer tailored recommendations about hotel services, local attractions, and events to enhance the guest experience.</li><li>
Manage guest expectations and resolve any issues or concerns to ensure complete satisfaction.</li><li>
Accurately manage room assignments and keep guest profiles updated.</li><li>
Process billing and payments, including cash, credit cards, and digital transactions, ensuring correctness and confidentiality.</li><li>
Resolve billing discrepancies with efficiency, providing clarity on charges as needed.</li><li>
Handle reservation modifications, cancellations, and special requests while ensuring the availability of preferred accommodations.</li><li>
Keep the reservations system up-to-date, ensuring accuracy and maximizing room occupancy.</li><li>
Work closely with the Sales and Reservations team to confirm guest bookings and accommodate last-minute changes.</li><li>
Provide concierge services by helping guests with transportation, restaurant reservations, spa appointments, tickets to events, and other special requests.</li><li>
Proactively anticipate guest needs and provide personalized service, such as arranging surprise amenities or requests for special occasions.</li><li>
Maintain thorough knowledge of hotel amenities, services, and operational procedures to provide accurate information to guests.</li><li>
Stay informed about local attractions, restaurants, and events, and provide informed recommendations to enhance guests&rsquo; stays.</li><li>
Work cohesively with other departments such as Housekeeping, Engineering, and F&amp;B to address guest needs and resolve any service issues.</li><li>
Assist team members during peak hours and high-demand periods, maintaining a calm and professional demeanor.</li><li>
Ensure the front desk area is clean, organized, and welcoming at all times.</li><li>
Handle administrative tasks such as filing, sorting, and data entry as needed.</li><li>
Follow hotel policies, procedures, and safety standards, ensuring the well-being of guests and team members.</li><li>
Monitor security systems and report any suspicious activity or safety concerns to appropriate departments.</li></ul> 

Qualifications 
<ul><li>
Previous experience in hospitality or customer service, preferably in a luxury hotel or 5-star environment.</li><li>
Experience with property management systems (PMS) or hotel reservation software is highly preferred.</li><li>
Excellent communication and interpersonal skills with the ability to manage challenging situations calmly and professionally.</li><li>
Strong multitasking abilities and the capacity to handle high-pressure situations.</li><li>
Problem-solving skills with the ability to find creative solutions to guest concerns.</li><li>
Exceptional attention to detail, ensuring high standards of service and accuracy in billing and room assignments.</li><li>
High school diploma or equivalent required; a degree in hospitality management or related fields is a plus.</li><li>
Proficiency in English; additional languages such as Spanish, French, or Mandarin are a significant advantage.</li><li>
Experience using property management systems (PMS), reservations software, and basic office software (Word, Excel, Outlook).</li><li>
Ability to operate hotel phone systems, fax, and other office equipment.</li></ul></div>

Guest Services Officer - Night Shift (Arabic Speaker)

Staybridge Suites

<div>Driftwood Hospitality Management&rsquo;s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services &mdash; all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
<div>JOB SUMMARY
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel&rsquo;s high standards of quality.
ESSENTIAL JOB FUNCTIONS
</div><div></div>This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
<ul><li>Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.</li><li>
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.</li><li>
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers&rsquo; checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.</li><li>
Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
</li><li>Close guest accounts at the time of check out and ensure guest&rsquo;s satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor.</li><li>
Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.</li><li>
Adheres to all company policies and procedures.</li><li>
Follows safety and security procedures and rules.</li><li>
Knows department fire prevention and emergency procedures.</li><li>
Utilizes protective equipment.</li><li>
Reports unsafe conditions to supervisor/manager.</li><li>
Reports accidents, injuries, near-misses, property damage or loss to supervisor.</li><li>
Provides for a safe work environment by following all safety and security procedures and rules.</li><li>
All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).</li><li>
Assists other Front Desk Personnel when need.</li><li>
Perform any related duties as requested by supervisor/manager.</li></ul><div>
KNOWLEDGE, SKILLS &amp; ABILITIES</div>
The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable<ul><li>
Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
</li><li>Prior hospitality experience preferred, but not required.</li><li>
Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.</li><li>
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.</li><li>
Ability to read, listens, and communicates effectively in English, both verbally and in writing.</li><li>
Ability to access and accurately input information using a moderately complex computer system.</li><li>
Hearing and visual ability to observe and detect signs of emergency situations.</li></ul>
<div>PHYSICAL DEMANDS</div>
<ul><li>Ability to stand and move throughout front office and continuously performs essential job functions.</li><li>
Stand 95% of shift</li><li>
Lifting up to 25 pounds maximum.</li><li>
Occasional twisting, bending, stooping, reaching, standing, walking.</li><li>
Frequent talking, hearing, seeing and smiling.
</li></ul>Benefits<ul><li>
401(k)</li><li>
Disability insurance</li><li>
Employee assistance program</li><li>
Health insurance</li><li>
Life insurance</li><li>
Paid time off</li><li>
Room Discounts</li><li>
Employee Food and Beverage Discounts</li></ul>
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.</div>

Front Desk Agent - Part Time

Courtyard by Marriott® Dubai World Trade Centre

<div>
 
 
 Courtyard by Marriott Dubai World Trace Centre
 
 is looking for a
 
 dynamic candidate
 
 to join our Front Office team as a
 
 Guest Experience Expert
 
 . If you enjoy working with people and have a passion for hospitality, we&rsquo;d love to hear from you!
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Welcome and assist guests during check-in and check-out
 </li>
 <li>
 Handle guest requests and resolve any issues
 </li>
 <li>
 Coordinate with other departments to ensure a smooth guest experience
 </li>
 <li>
 Maintain Marriott&rsquo;s high standards of service
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Minimum
 
 1 year of customer service experience
 
 </li>
 <li>
 Minimum
 
 1 year of experience in the hospitality industry
 
 (hotel experience is a plus)
 </li>
 <li>
 Good communication and people skills
 </li>
 <li>
 A positive attitude and team spirit
 </li>
 <li>
 Willing to work shifts, weekends, and holidays
 </li>
 <li>
 
 Opera system experience is preferred
 
 </li>
 </ul>
 
 
</div>

Guest Services Associate

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