hotel front desk associate

Mövenpick

<div>Company Description 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS. 
Job Description 
Record in the Duty Log all/any incidents that occur in the hotel and follow up with the Director of operation<ul><li>Report any accident, incident, theft for both internal and external guests, and liaise with Security &amp; Safety Manager as appropriate</li><li>Knowledge of all arrivals and departures, using guest name at all times</li><li>Check current day arrivals and departures, taking appropriate action in the event of fully booked situations</li><li>Fully conversant with current availability situation at any given time, and also future availability</li><li>Complete knowledge of all features and services (including Food &amp; Beverage outlets, spa/gym - menu/price/promotions/hours)</li><li>Fully conversant with all hotel room types, numbers, layout, locations, rates</li><li>Fully conversant with special packages, short and long-term promotions (hotel, outlets, spa)</li><li>Liaise with Housekeeping and Engineering as required for Out Of Order rooms</li><li>Ensure accuracy of input into reservation/front desk systems, and content/legibility of registration cards</li><li>Manage upselling opportunities, email capture and other Front Office initiatives</li><li>Ensure all necessary supplies are available for the Front Desk in order to work efficiently and oversee ordering/completion of Purchase Orders in line with hotel policies and procedures</li><li>Undertake and complete any special projects, tasks or other reasonable request by Assistant Director of Rooms</li><li>Meet and welcome regular, global card holders and VIP guests</li><li>Ensure Front Door entrance is covered at all times</li><li>Ensure guest privacy and security, respecting confidential information</li><li>Maintain and effectively utilize guest profiles through Opera and fully support collection of preferences and Customer Recognition Program (CRP) role</li><li>Ensure all guest special requests are followed through and administrated</li><li>Ensure Front Desk Agents are fully conversant with correct policies and procedures for: Reservation enquiries and booking requests, allocation of rooms, pre-allocation and handling of Group arrivals, registering guests, offering assistance with luggage and/or escort to guestrooms, VIP guests/walk-ins, and handling complaints/feedback.</li></ul> 
Qualifications 
College Degree in Business, Hospitality, or Related field preferred<ul><li>One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel</li></ul>
&bull; Enter and locate work related information using computers and/or point of sale systems &bull; Possess a gracious, friendly, and fun demeanor<ul><li>Ability to multitask, work in a fast paced environment and have a high level attention to detail</li><li>Strong verbal and written communication skills in English</li><li>Maintain positive and productive working relationships with other employees and departments</li><li>Ability to work independently and to partner with others to promote an environment of teamwork</li></ul> 
Additional Information 
<ul><li>
Good communication and customer contact skills</li><li>
Service oriented with an eye for details</li><li>
Ability to work effectively and contribute in a team</li><li>
Self-motivated and energetic</li><li>
Well-presented and professionally groomed at all times</li></ul></div>

Night Manager

Mandarin Oriental Hotel Group

<div>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Al Faisaliah Riyadh&ndash; Located in the heart of the city and setting new standards for luxury, Al Faisaliah Hotel is one of the most sought-after addresses in Saudi Arabia. Its timeless elegance, central location and panoramic views are complemented by Mandarin Oriental&rsquo;s signature service to ensure a truly unforgettable Arabian experience.

About the job

Based at the Mandarin Oriental Al Faisaliah Riyadh within the Rooms Department in Riyadh, the Front Desk Agent is responsible to assist the fundamental set-up, organization and development of systems within the department. This position will create all forms, scheduling systems, and correspondence venues and devise accurate internal sales procedures for addressing daily requests.The Front Desk Agent will be responsible for It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures. MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, all rules, regulations, and other requirements. It is part of your role and your responsibility to fully support all learning and development activities. You shall take all reasonable steps to safeguard stored information and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.

As Front Desk Agent, you will be responsible for the following duties:
<ul>
<li>Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example, gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</li>
<li>Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li>
<li>Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.</li>
<li>Mandarin Oriental, Riyadh, has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, color, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</li>
<li>To carry out any additional duties requested by management, related to hotel operational activities.</li>
</ul>
As Front Desk Agent, we expect from you:
<ul>
<li>Greet, check-in, and escort guests promptly to their rooms.</li>
<li>Creating outstanding arrival and departure experiences.</li>
<li>Assisting with billing and invoicing.</li>
<li>Print all in-house, HK status, arrival, and billing reports and store them on the PC in case the HMS system fails.</li>
<li>Establishing and developing personal contact with all our guests and providing continuous care, comfort, and warmth throughout their stay.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
 Benefits:
<ul><li>A competitive salary.</li>
<li>A competitive incentive.</li>
<li>Health insurance.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Front Desk Agent (Local)

Twenty Four Seven Hotels

<div>Moxy Phoenix/Tempe NEAR ASU Hotel is currently seeking an experienced Front Office Attendant. As a rockstar in the Front Office you will help us craft inspired workplaces that enable all Associates to deliver kick-ass guest experiences and maximize investor returns! This could be the perfect opportunity to advance your career with a growing and exciting hotel management company!
Position Responsibilities:<ul><li> Passion for providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay</li><li> Maximize revenues and occupancy</li><li> Create a positive team-oriented environment focused on the guest</li><li> Ability to multitask and prioritize</li><li> Flexibility- must anticipate regularly scheduled weekend and evening hours</li><li> Assist with the Sales and Marketing efforts</li><li> Ability to interact with others in an honest, fair, and respectful way, giving others confidence in you and the organization</li><li> Set high standards of performance for self and others; assumes responsibility and accountability for successful completion of assignments or tasks</li></ul>
Education and Experience:<ul><li>2+ years of experience in hotel guest services, customer service or front desk</li></ul> 
Our Perks &amp; Benefits:
Competitive Compensation
We offer a highly competitive salary that reflects your skills and experience.
Health Coverage<ul><li>
Medical, Dental, and Vision insurance</li><li>
Ancillary Benefits to support your well-being</li><li>
401(k) with company contribution</li></ul>
Work-Life Balance<ul><li>
Paid Time Off (PTO) (based on FT or PT status)</li><li>
Paid Sick Leave to take care of yourself when needed (based on FT or PT status)</li></ul>
Career Growth &amp; Support<div> 
<ul><li>
On-the-job training and mentorship</li><li>
Clear pathways for advancement within the company</li></ul>
Extra Perks<ul><li>
Associate Referral Program &ndash; get rewarded for bringing in top talent</li><li>
Hotel Discounts &ndash; enjoy the exclusive rates at our properties</li><li>
Daily Pay &ndash; Access to your pay when you want it!</li></ul></div>
#HCareers 
ABOUT US
24seven Hotels is a premium-branded lifestyle and select-service-focused hotel management company that believes better is always possible&mdash;for our investors, our partners, our associates and our guests. We operate in a sweet spot&mdash;large enough to be well-resourced and effective; small and specialized enough to offer accessibility and expertise in operations, investment and development. As a company, we value one-on-one relationships above all else. Whether you&rsquo;re an associate, a partner or an investor/owner, we&rsquo;re here for you&mdash;day in and day out. Ensuring our associates are able to successfully grow in their careers, and our owners are able to successfully grow their investment.
Our hotel brand partners include Marriott, Hilton, Hyatt, IHG and Choice.
For more information on Twenty Four Seven Hotels, visit www.247hotels.com. Instagram: @247hotels Facebook: @247hotels
Twenty Four Seven Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Twenty Four Seven Hotels does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws 
Notice to California applicants:
The California Privacy Rights Act requires that applicants be informed that Twenty Four Seven Hotels will collect certain personal information during the application process. Personal information collected may include each applicant&rsquo;s real name, email address, postal address, and similar identifiers. Additionally, Twenty Four Seven Hotels may collect professional and employment-related information, and education information. Twenty Four Seven Hotels does not collect sensitive personal information during the application process.
Twenty Four Seven Hotels will use the personal information collected to contact and communicate with applicants, and to assess each applicant&rsquo;s qualifications for the job(s) to which they apply. Twenty Four Seven Hotels may also use and share Personal Information as reference checks are conducted. Twenty Four Seven Hotels may also share certain Personal Information provided by applicants to service providers who are engaged by Twenty Four Seven Hotels to conduct criminal background checks. The Personal Information collected will be retained at least two years from the time an application is submitted, and may be retained as long as seven years after termination of employment for applicants who are employed by the Company. Twenty Four Seven Hotels does not sell Personal Information provided by applicants.
Applicants have the right to request that Personal Information collected by Twenty Four Seven Hotels during the application process be deleted or to request that inaccurate Personal Information be corrected by submitting the request in writing to Twenty Four Seven Hotels, 19800 MacArthur Boulevard, Suite 1100, Irvine, CA 92612 or by contacting the People Resources and Development Department by dialing 949-734-6400.</div>

FRONT OFFICE ATTENDANT

Mercure Hotels

Job Description Welcome and check-in guests, ensuring a smooth and personalized arrival experienceHandle guest inquiries and requests promptly and efficientlyProcess check-outs and manage billing accuratelyProvide information about hotel amenities, local attractions, and servicesInteract with different departments on a daily basis to ensure that our guests have a seamless experienceAssist with concierge duties, providing guests with personalized recommendations and ensuring their needs are met promptly and efficientlyMaintain a clean and organized front desk areaEnsure compliance with hotel policies and safety proceduresParticipate in training sessions and team meetings to enhance service quality.QualificationsExcellent communication skills with a friendly and professional demeanorStrong customer service orientation with a passion for creating memorable guest experiencesA friendly personality paired with professionalism and a high standard of personal presentationDetail-oriented with the ability to multitask in a fast-paced environmentCollaborative team player with a positive attitudeCreative problem-solving skills to address guest concerns effectivelyProficiency in hotel management software, preferably Opera or similar POS systemsBasic computer skills and ability to learn new technologies quicklyFlexibility to work various shifts, including evenings, weekends, and holidaysKnowledge of Brisbane City and surrounding areas to provide local recommendationsHigh school diploma or equivalent; hospitality-related degree is a plusOpen manual driver s licensePrevious experience in hospitality or customer service is preferred

Guest Service Agent

Hilton

<div>Front Office Agent - Waldorf Astoria Cairo Heliopolis
Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.
It's not just a job vacancy, we will help you elevate your career by offering a variety of learning &amp; development programs, career growth &amp; thousands of opportunities all around the world. Take the next step and be the star of your own success story!
What we offer:
Thriving work environment.
Team members' special rates for Hilton hotels worldwide.
Thousand opportunities for career growth and development.
Comprehensive learning &amp; development programs that fits all fields.
Opportunity to give back to the community and have a bigger social impact through Social Responsibility Hilton programs.
Competitive compensation and benefits.
Daily duty meal.
Life insurance.
What will I be doing? 
As Front Office Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner.</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Front Office Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
Front Office Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
<ul><li>Previous experience in a customer-focused industry</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience using ONQ system</li>
<li>Previous work experience in a luxury hotel enviroment</li>
<li>Previous experience in cash handling</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Agent - Waldorf Astoria Cairo Heliopolis

Kempinski Hotel

<div> The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards. </div> <div> </div> <div> At all times, they must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel. </div> <ul> <li> Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards. </li> <li> Ensure that LQA results are above 85%.</li> <li> Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers. Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice. </li> <li> Handle all front office cashiers transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float. </li> <li> Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.</li> <li> Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests. </li> <li> Keep informed of product and service knowledge as well as the hotel daily and meeting activities. </li> <li> Possess a working knowledge of the room reservation procedures. </li> <li> Maintain the neatness of their working area.</li></ul>

Executive Lounge Manager

<ul> <li> Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski standards. </li> <li> Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers. </li> <li> Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice. </li> <li> Handle all front office cashiers transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float. </li> <li> Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints. </li> <li> Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests. </li> <li> Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities. </li> <li> Possess a working knowledge of the room reservation procedures. </li> <li> Maintain the neatness of his/her working area. </li> </ul>

Front Desk Agent - Arabic Speaker

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