hotel front desk clerk

Towneplace Suites Pensacola West I-10

SUMMARY:Responsible for answering and transferring phone calls, checking guests in and out of thehotel, taking reservations and interacting with guests to provide the best quality servicepossible. Performs sales and customer service functions related to guest registration,reservations, and revenue collections, in a manner that will ensure hotel guests receive asecure place to stay with friendly, attentive service.ESSENTIAL DUTIES AND RESPONSIBILITIES:<ul><li>Provide exceptional customer service to all hotel guests, making their stay as</li></ul>comfortable and accommodating as possible while achieving team and Brand goals.<ul><li>Perform quality assurance (QA) requirements for department.</li></ul><ul><li>Communicate with Manager regarding status of groups.</li></ul><ul><li>Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms.</li></ul><ul><li>Communicate pertinent shift information to Manager/Supervisor and team members</li></ul>both verbally and in writing via log-book. Update as necessary.<ul><li>Pass on pertinent information to next shift: Group information, current selling strategy,</li></ul>follow-up required for guests or shift responsibilities.<ul><li>Assist team with training, supplies and support in order to consistently provide Brand</li></ul>quality service.<ul><li>Register guests, assign rooms, &amp; issue room keys.</li></ul><ul><li>Make courtesy call to guests to assure their complete satisfaction with their room, etc.</li></ul><ul><li>Schedule and make Wake-up Calls.</li></ul><ul><li>Receive and transmit messages.</li></ul><ul><li>Keep records of occupied rooms and guests&rsquo; accounts.</li></ul><ul><li>Make and confirm reservations.</li></ul><ul><li>Present statements to and collect payments from departing guests.</li></ul><ul><li>Provide solutions to problems for guests, associates and management. Use</li></ul>empowerment to exceed associate/guest expectations and resolve conflicts.<ul><li>Schedule dry cleaning service, post to guest folio and deliver to guest rooms.</li></ul><ul><li>Perform administrative functions for guests, i.e., faxing, coping, mailing, over-night mail</li></ul>service, and other clerical duties.<ul><li>Implement, monitor and carryout guest honors program.</li></ul><ul><li>Clean and maintain organized work area. Stock all printers and restock any guest</li></ul>supplies needed at front desk.<ul><li>Clean, organize, and maintain lobby area (news papers, coffee table, clean doors,</li></ul>windows, etc. as necessary).<ul><li>Post grocery-shopping tickets.</li></ul><ul><li>Coordinate meeting room function book; booking and quoting dates; coordinating</li></ul>with other department&rsquo;s food and beverage setups including coordinating the roomfacility, setups and breakdown.<ul><li>Posting charges and expenses to the folio for the meeting room for guests.</li></ul><ul><li>Deliver requested amenities to guest rooms (rollaway beds, cribs, pillows, blankets,</li></ul>towels, small amenity items, etc.).<ul><li>Verify bucket-check against computer information.</li></ul><ul><li>Count drawers, make deposit drop verified by witness, and run initials.</li></ul><ul><li>Close and balance shift.</li></ul><ul><li>Communicate with Housekeeping Supervisor regarding early and late check-ins,</li></ul>checkouts, stay-overs, and special requirements for amenities.<ul><li>Document all maintenance related requests in the Maintenance Request Log/or Work</li></ul>Order Book.<ul><li>May perform housekeeping and minor maintenance duties as needed or requested</li></ul>by management.<ul><li>Use empowerment to exceed associate expectations and resolve conflicts.</li></ul><ul><li>Remain highly visible and be readily available for guests at all times.</li></ul><ul><li>Take initiative to offer assistance or answer questions throughout the hotel.</li></ul><ul><li>Proper administration of key control.</li></ul><ul><li>Willingness and ability to train new associates.</li></ul><ul><li>Complete maintenance work orders and deliver to the supervisor in a timely manner.</li></ul><ul><li>Thoroughly understand and implement the Brand service culture.</li></ul><ul><li>Perform all shift checklist responsibilities.</li></ul><ul><li>Support team members to ensure the team&rsquo;s entire workload is completed daily.</li></ul><ul><li>May be asked to operate a motor vehicle in the course of running errands for the</li></ul>hotel.<ul><li>Perform other duties as required.</li></ul>SUPERVISORY RESPONSIBILITIES:<ul><li>None</li></ul>QUALIFICATION REQUIREMENTS:To perform this job successfully, an individual must be able to perform each dutysatisfactorily. The requirements listed below are representative of the knowledge, skill,and/or ability required. Reasonable accommodations may be made to enable individualswith disabilities to perform the job functions.Education and/or Experience:<ul><li>High School diploma or GED preferred.</li></ul><ul><li>Six months to one year related experience preferred.</li></ul>Knowledge, Skills and Abilities:<ul><li>Ability to maintain confidentiality of business and financial matters and information</li></ul>related to the property, owner(s), partners, guests, associates, etc.<ul><li>Good interpersonal skills. Ability to work in a courteous, tactful and patient manner</li></ul>with other associates, management, guests, vendors, suppliers, and other members ofthe general public conducting business with the property.<ul><li>Ability to communicate effectively verbally and in writing and excellent telephone</li></ul>skills.<ul><li>Ability to work in a fast-pace, high-energy and demanding work environment.</li></ul><ul><li>Basic knowledge of hotel operations or ability to learn quickly.</li></ul><ul><li>Ability to work as a team player with all levels of associates.</li></ul><ul><li>Dedicated, hard-working, self-motivated.</li></ul><ul><li>Good time management skills; multi-tasks skills; ability to prioritize; and coordinate</li></ul>details.<ul><li>Flexibility to adjust work priorities as necessary.</li></ul><ul><li>Practice safety standards at all times.</li></ul><ul><li>Computer skills required.</li></ul><ul><li>Skill in operation of tools and equipment listed below.</li></ul><ul><li>Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff</li></ul>equipment, fire alarm system/panel and emergency procedures, etc.SPECIAL REQUIREMENTS:<ul><li>Prompt and regular attendance.</li></ul><ul><li>Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24</li></ul>hours a day. Department schedules must accommodate fluctuating businessdemands and associates may be asked to work shifts other than those they prefer ornormally work and overtime as required.<ul><li>Comply with hotel and/or department uniform and professional behavior and</li></ul>appearance standards.<ul><li>Carry out all reasonable requests by team leaders and managers and act as a team</li></ul>player with all levels of staff.<ul><li>Participate in all mandatory job training and meetings.</li></ul><ul><li>Adhere to property policies and procedures, the Employee Handbook, and/or other</li></ul>property and IMM documents.<ul><li>Immediately report any suspicious activities by guests or others.</li></ul><ul><li>Ability to successfully complete brand standard training including brand service</li></ul>training.EQUIPMENT OPERATED:<ul><li>Computer</li></ul><ul><li>Fax machine</li></ul><ul><li>Copy machine</li></ul><ul><li>Multi-line telephone console</li></ul><ul><li>Commercial coffee machine</li></ul><ul><li>Ozone machines</li></ul><ul><li>Vacuum cleaner; shop vac</li></ul><ul><li>Fire Alarm Panel</li></ul>PHYSICAL DEMANDS AND WORK ENVIRONMENT:The physical demands and work environment characteristics described here arerepresentative of those that must be met by an associate to successfully perform thefunctions of this job. Reasonable accommodations may be made to enable individuals withdisabilities to perform the job functions.<ul><li>While performing the duties of this job, the associate is occasionally required to sit;</li></ul>regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.<ul><li>The associate is regularly required to stand, walk, and reach with hands and arms.</li></ul><ul><li>The associate must frequently lift and/or move up to 30 pounds.</li></ul><ul><li>Specific vision abilities required by this job include close vision and the ability to adjust</li></ul>focus.<ul><li>The noise level in the work environment is usually moderate.</li></ul>SELECTION GUIDELINES:Formal application, rating of education and experience; oral interview; reference and otherbackground checks, and job related tests may be required.Job Type: Part-timePay: $16.00 per hourBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Hotel: 1 year (Preferred)</li></ul>Shift availability:<ul><li>Day Shift (Required)</li><li>Night Shift (Required)</li></ul>Work Location: In person

Hotel Front Desk Clerk

Breeze Travel Agency

Grand Millennium Hotel is a leading name in hospitality, known for luxury, comfort, and exceptional guest service. We are looking for a smart, confident, and customer-focused Female Front Desk Receptionist to be the welcoming face of our hotel.Key Responsibilities<ul><li>Welcome guests and manage check-in / check-out procedures</li><li>Handle phone calls, emails, and guest inquiries professionally</li><li>Manage room reservations and update guest records accurately</li><li>Coordinate with housekeeping and other departments for smooth operations</li><li>Resolve guest complaints politely and efficiently</li><li>Maintain a clean, organized, and professional front desk</li><li>Promote hotel services, facilities, and special offers</li></ul>Requirements✅ Female candidate only ✅ Strong communication skills in English &amp; Urdu ✅ Pleasant personality with excellent customer service skills ✅ Basic computer knowledge (MS Office, Email; PMS experience is a plus) ✅ Prior experience in hotel front desk or customer service preferred ✅ Must be presentable, punctual, and professionalJob Type: Full-timeWork Location: In person

Female Front Desk Receptionist

Inspire Management Training Center

We are seeking a highly motivated and guest-focused Front Desk Agent (Female) to join a luxury hotel in Qatar. As the first point of contact for our guests, this role is essential in delivering exceptional service and creating memorable experiences. The ideal candidate will demonstrate excellent communication skills, professionalism, and a warm, welcoming demeanor.Key Responsibilities:<ul><li>Welcome and assist guests with a friendly and professional approach, ensuring smooth and efficient check-in and check-out procedures.</li><li>Manage room reservations, cancellations, and modifications accurately using the hotel&rsquo;s property management system.</li><li>Respond promptly and courteously to guest inquiries, requests, and concerns to ensure high levels of satisfaction.</li><li>Coordinate closely with housekeeping and maintenance teams to ensure room readiness and address guest needs.</li><li>Handle guest billing and payment transactions efficiently, including cash handling, credit card processing, and end-of-shift reconciliation.</li><li>Maintain accurate records of guest interactions, special requests, and feedback in line with hotel policies.</li><li>Ensure the front desk and lobby areas are consistently clean, organized, and welcoming.</li><li>Promote hotel services, facilities, and local attractions to enhance the overall guest experience.</li><li>Follow all safety, security, and emergency procedures as required.</li><li>Handle guest information with strict confidentiality and professionalism.</li></ul>Qualifications, Experience &amp; Skills:<ul><li>High school diploma or equivalent required; a diploma or certification in Hospitality or Hotel Management is an advantage.</li><li>Minimum of 3+ years&rsquo; experience as a Front Desk Agent in a luxury hotel environment.</li><li>Strong working knowledge of hotel reservation systems such as Opera, Fidelio, or Cloudbeds.</li><li>Excellent communication and interpersonal skills with a strong guest-centric mindset.</li><li>Professional appearance and behavior with strong organizational and multitasking abilities.</li><li>Flexibility to work weekends, public holidays, and night shifts.</li><li>Proficiency in Microsoft Office and basic administrative tools.</li><li>Must be locally available in Qatar with a valid visa and QID.</li></ul>Benefits:<ul><li>Competitive salary package</li><li>Employer-provided accommodation, meals, and transportation</li></ul>Job Types: Full-time, PermanentPay: QAR2,750.00 per monthEducation:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Front Desk Agent in luxury hotels in GCC: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Front Desk Agent – Female (Luxury Hotel Industry)

Corp Executive Hotel Doha Suites

Job Title: Hotel Front Desk Receptionist Location: Doha, QatarJob Summary: We are seeking Hotel receptionist with a strong background in hospitality to join our front office team at an executive hotel in Doha. The ideal candidate will be presentable, organized, and experienced in hotel front desk operations.Key Responsibilities:<ul><li>Handle check-in and check-out procedures efficiently</li><li>Manage guest bookings and reservations via phone, email, and online platforms</li><li>Operate hotel software (OPERA, Protel, IDX) for front desk operations</li><li>Manage and update online booking channels (Booking.com, Agoda, etc.)</li><li>Respond professionally to guest reviews and comments on online platforms</li><li>Provide courteous service to guests and resolve any issues promptly</li><li>Coordinate with housekeeping and other departments as needed</li><li>Maintain accurate records and handle billing/invoicing</li></ul>Requirements:<ul><li>Minimum 2-3 years of total experience, including at least 1&ndash;2 years in the hotel industry</li><li>Diploma or certification in Hospitality/Hotel Management</li><li>Proficient in OPERA, Protel, or IDX hotel software</li><li>Experience with online booking platforms such as Booking.com, Agoda, etc.</li><li>Fluent in English and Arabic (preferred); additional languages a plus</li><li>Ability to work flexible shifts (morning, evening, or night)</li><li>Presentable, well-spoken, and guest-service oriented</li></ul>What We Offer:<ul><li>Duty meals and accommodation provided</li><li>Supportive team environment in a professional hotel setting</li><li>Opportunity to grow within the hospitality industry</li><li>Gender - Female Prefered</li></ul>To Apply: Please submit your updated CV via Indeed. Only shortlisted candidates will be contacted.Job Type: Full-timeApplication Question(s):<ul><li>What are your salary expectations for this role?</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>hotel: 1 year (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Hotel Front Desk Receptionist

Scalious

Position: Male Hotel Receptionist Project: Parkridge Murree Location: Main Murree Expressway, Murree Job Type: Full-Time Industry: Hospitality / Hotel &amp; ResortJob OverviewParkridge Murree is seeking a professional, well-presented, and confident Male Hotel Receptionist to join our hospitality team. The ideal candidate will be responsible for managing front desk operations while ensuring a warm, efficient, and high-quality guest experience.Candidates must be willing to live on the project. Murree residential candidates are highly preferred.Key Responsibilities<ul><li>Welcome guests courteously and manage check-in and check-out procedures.</li><li>Handle reservations, guest inquiries, and room allocations efficiently.</li><li>Manage incoming calls, WhatsApp messages, and basic email communication.</li><li>Coordinate with housekeeping, maintenance, and management for guest needs.</li><li>Maintain guest records, booking registers, and front desk documentation.</li><li>Handle billing, payments, and basic cash handling when required.</li><li>Ensure cleanliness, organization, and professional presentation of the reception area.</li><li>Resolve guest concerns promptly and escalate issues when necessary.</li><li>Follow hotel SOPs, service standards, and confidentiality policies at all times.</li></ul>Eligibility &amp; Qualifications<ul><li>Bachelor&rsquo;s degree or Hotel Management Diploma preferred.</li><li>Minimum 1&ndash;2 years of experience as a hotel receptionist, front desk officer, or customer service executive.</li><li>Prior experience in hotels, resorts, or hospitality industry is a strong advantage.</li><li>Must be willing to reside on-site; Murree residents will be given preference.</li></ul>Required Skills<ul><li>Excellent communication and interpersonal skills.</li><li>Professional appearance with a guest-oriented mindset.</li><li>Strong organizational and multitasking abilities.</li><li>Basic computer skills (MS Office, hotel booking systems, WhatsApp handling).</li><li>Ability to remain calm and professional in a fast-paced hospitality environment.</li></ul>Work Location<ul><li>In person &ndash; Parkridge Murree, Main Murree Expressway</li></ul>How to ApplyPlease send your CV to: parkridge.pk@gmail.comJob Type: Full-timeApplication Question(s):<ul><li>Are you currently residing in Murree, or are you willing to live on-site at the Parkridge Murree project?</li><li>Do you have prior experience working as a hotel receptionist or in a hospitality front desk role?</li><li>Do you hold a Bachelor&rsquo;s degree or a Hotel Management Diploma?</li></ul>Work Location: In person

Male Hotel Receptionist - Hotel Management

studio M arabian plaza

<div>As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.
Key Job Responsibilities:<ul>
<li>
Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.</li>
<li>Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.</li>
<li>Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.</li>
<li>Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.</li>
<li>Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.</li>
<li>Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.</li>
<li>Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.</li>
<li>Safeguard guest privacy by refraining from disclosing any guest details.</li>
<li>Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.</li>
<li>Uphold environmental, health, and safety standards in alignment with organizational policies.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Front Desk Agent

Five stars hotel

I. Job SummaryThe Front Office Agent manages all guest interactions at the front desk, ensuring efficient and professional handling of reservations, check-ins, check-outs, and guest services. The core objective is to deliver excellent customer service, maximize guest satisfaction, and facilitate smooth communication between the front office and all other hotel departments.II. Core ResponsibilitiesA. Guest Arrival and Departure<ul><li>Check-in Procedures: Warmly greet arriving guests, verify reservation details, process credit card authorizations and payments, assign rooms, and issue keys in accordance with hotel policy.</li><li>Check-out Procedures: Accurately process guest departures, verify folio charges, process payments, and inquire about the guest's stay experience.</li><li>Registration Accuracy: Ensure that all guest information (names, ID/passport details, addresses) is accurately captured and entered into the Property Management System (PMS).</li><li>Key Control: Maintain strict control over room keys and access cards.</li></ul>B. Communication and Service<ul><li>Information Hub: Serve as the primary source of information for guests regarding hotel facilities, operating hours, local attractions, dining options, and transportation.</li><li>Mail and Messages: Sort and distribute mail, packages, and messages promptly and accurately.</li><li>Telephone Service: Answer high-volume incoming calls professionally, direct calls to the appropriate departments, and handle guest inquiries or requests efficiently.</li><li>Concierge Assistance: Provide basic concierge services such as making reservations, arranging transport, and providing detailed directions.</li></ul>C. Financial and Administrative<ul><li>Cash Handling: Manage a cash float, process cash and credit card payments, issue receipts, and balance end-of-shift reports accurately.</li><li>Room Status: Maintain constant awareness of the current room status, coordinating closely with the Housekeeping department to maximize room availability and minimize guest waiting time.</li><li>Upgrades and Sales: Proactively identify opportunities to upsell higher-category rooms or promote hotel packages/amenities to maximize revenue.</li><li>Shift Reports: Complete daily shift checklists and reports, including recording any unusual occurrences or unresolved issues.</li></ul>D. Issue Resolution and Security<ul><li>Complaint Handling: Listen actively to guest concerns, resolve minor complaints independently, and escalate complex issues immediately to the Front Office Manager or Duty Manager.</li><li>Emergency Response: Be fully aware of all hotel emergency procedures (fire, medical) and act as the central communication point during an emergency situation.</li><li>Security: Adhere to all hotel security policies, ensuring guest privacy is maintained and reporting any suspicious activity immediately.</li></ul>Job Type: Full-time

Front Office Agent

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