hotel front desk clerk

Inspire Management Training Center

<p>We are seeking a <b>highly motivated and customer-focused Front Desk Agent </b><br/><b>(Female)</b> to join a luxury hotel in Qatar. As the first point of contact for our guests, you will play a vital role in delivering exceptional service and creating memorable guest experiences. The ideal candidate will have excellent communication skills, and a warm, professional demeanor.</p><p><b>Key Responsibilities:</b></p><ul><li>Welcome and greet all guests with a friendly, professional demeanor, ensuring seamless check-in and check-out procedures.</li><li>Handle room reservations, cancellations, and modifications accurately using the hotel&rsquo;s property management system.</li><li>Respond promptly and courteously to guest inquiries, concerns, and service requests to ensure complete guest satisfaction.</li><li>Coordinate with housekeeping and maintenance teams to guarantee room readiness and address guest needs.</li><li>Manage guest billing and payment transactions efficiently, including cash handling, credit card processing, and end-of-shift reconciliation.</li><li>Maintain detailed records of guest interactions, special requests, and complaints in accordance with hotel policies.</li><li>Ensure the front desk and lobby areas are clean, organized, and welcoming at all times.</li><li>Promote hotel services, amenities, and local attractions to enhance the guest experience.</li><li>Follow all safety, security, and emergency procedures as required.</li><li>Handle guest information confidentially and professionally.</li></ul><p><b>Qualifications, Experience &amp; Skills:</b></p><ul><li>High school diploma or equivalent required; diploma or certification in hospitality or hotel management is a plus.</li><li><b>2&ndash;3 years of front desk experience in luxury hotels</b> is required.</li><li>Strong working knowledge of hotel reservation systems (e.g., Opera, Fidelio, Cloudbeds, etc.).</li><li>Excellent communication and interpersonal skills with a guest-centric approach.</li><li>Professional appearance and conduct with strong organizational and multitasking abilities.</li><li>Ability to work flexible hours, including weekends, holidays, and night shifts.</li><li>Proficiency in Microsoft Office and basic administrative tools.</li><li><b>Locally available in Qatar with a valid visa and QID.</b></li></ul><p><b>Benefits:</b></p><ul><li>Competitive salary package.</li><li>Company-provided accommodation, meals, and transportation (if applicable).</li><li>Opportunities for professional growth in a luxury hospitality environment.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: Up to QAR2,750.00 per month</p><p>Education:</p><ul><li>Diploma (Preferred)</li></ul><p>Experience:</p><ul><li>Front Desk Agent: 2 years (Required)</li></ul><p>Language:</p><ul><li>English  (Required)</li></ul><p>Location:</p><ul><li>Doha (Required)</li></ul>

Front Desk Agent – Female (Luxury Hotel Industy)

Corp Executive Hotel Doha Suites

<p><b>Job Title:</b> Hotel Front Desk Receptionist<br/><b>Location:</b> Doha, Qatar</p><p><b>Job Summary:</b><br/>We are seeking Hotel <b>receptionist</b> with a strong background in hospitality to join our front office team at an executive hotel in Doha. The ideal candidate will be presentable, organized, and experienced in hotel front desk operations.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle check-in and check-out procedures efficiently</li><li>Manage guest bookings and reservations via phone, email, and online platforms</li><li>Operate hotel software (OPERA, Protel, IDX) for front desk operations</li><li>Manage and update online booking channels (Booking.com, Agoda, etc.)</li><li>Respond professionally to guest reviews and comments on online platforms</li><li>Provide courteous service to guests and resolve any issues promptly</li><li>Coordinate with housekeeping and other departments as needed</li><li>Maintain accurate records and handle billing/invoicing</li></ul><p><b>Requirements:</b></p><ul><li>Minimum 2-3 <b>years of total experience</b>, including at least <b>1&ndash;2 years in the hotel industry</b></li><li>Diploma or certification in Hospitality/Hotel Management</li><li>Proficient in <b>OPERA, Protel, or IDX</b> hotel software</li><li>Experience with <b>online booking platforms</b> such as Booking.com, Agoda, etc.</li><li>Fluent in <b>English and Arabic</b> (preferred); additional languages a plus</li><li>Ability to work flexible shifts (morning, evening, or night)</li><li>Presentable, well-spoken, and guest-service oriented</li></ul><p><b>What We Offer:</b></p><ul><li><b>Duty meals and accommodation provided</b></li><li>Supportive team environment in a professional hotel setting</li><li>Opportunity to grow within the hospitality industry</li><li>Gender - Female Prefered</li></ul><p><b>To Apply:</b><br/>Please submit your updated CV via Indeed. Only shortlisted candidates will be contacted.</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>What are your salary expectations for this role?</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>hotel: 1 year (Required)</li></ul><p>Language:</p><ul><li>Arabic (Required)</li></ul>

Hotel Front Desk Receptionist

Hilton

<div><p>Front Desk Agent</p><p>
A Front Desk Agent assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.</p><p><b><br>
What will I be doing?</b><br>
</p><p>As a Front Desk Agent, you will play a pivotal role in delivering an exceptional guest experience from the moment of arrival. With a warm and welcoming demeanor, you will assist in the daily operations of the Front Office, ensuring that every guest receives prompt, courteous, and personalized service:</p><ul><li>
Greet guests warmly and professionally upon arrival.</li><li>
Manage check-in and check-out procedures efficiently.</li><li>
Verify guest information and provide room keys and relevant details.</li><li>
Address guest inquiries, requests, and concerns promptly and courteously.</li><li>
Provide accurate information about hotel services, amenities, and local attractions.</li><li>
Ensure a high level of guest satisfaction through attentive and personalized service.</li><li>
Handle room reservations via phone, email, or in person.</li><li>
Update and manage booking systems accurately.</li><li>
Coordinate with housekeeping and other departments to ensure room readiness.</li><li>
Liaise with other departments (housekeeping, maintenance, concierge) to fulfill guest needs.<br>
Communicate special requests or VIP guest details to relevant teams.<br>
Attend daily briefings and contribute to team discussions.</li><li>
Process payments, issue receipts, and manage billing inquiries.</li><li>
Maintain accurate records of transactions and guest accounts.</li><li>
Handle guest complaints or issues with professionalism and empathy.</li><li>
Escalate unresolved matters to supervisors or management when necessary.</li><li>
Promote hotel services, upgrades, and special offers to guests.</li><li>
Identify opportunities for upselling to enhance guest experience and revenue.</li><li>
Maintain organized records and documentation.</li><li>
Manage incoming calls and emails efficiently.</li><li>
Ensure the front desk area is clean, organized, and welcoming.</li></ul><p><b>
What are we looking for?</b><br>
</p><p>Front Desk Agent serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
Excellent verbal and written communication skills.</li><li>
Strong interpersonal and customer service abilities.</li><li>
Ability to multitask and remain calm under pressure.</li><li>
Proficiency in basic computer applications (MS Office, email, booking systems).</li><li>
Attention to detail and organizational skills.</li><li>
Professional appearance and demeanor.</li><li>
Friendly, approachable, and courteous attitude.</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Familiarity with hotel management systems (e.g., Opera, Fidelio).</li></ul><p><b><br>
What will it be like to work for Hilton?</b><br>
</p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Front Desk Agent

Margaritaville

<div><p><b>POSITION SUMMARY:</b></p><p>
Represents the hotel to the guest throughout all stages of the guest's stay. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.</p><p></p><p><br>
Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics.</p><p></p><p><br>
Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.</p><p></p><p><b><br>
DUTIES AND RESPONSIBILITIES:</b></p><ul><li>
Register guests and assign rooms. Accommodate special requests whenever possible.</li><li>
Thoroughly understand and adhere to proper credit and cash handling policies and procedures.</li><li>
Understand room status and room status tracking.</li><li>
Know the location and types of available rooms as well as the activities and services of the property.</li><li>
Possess a working knowledge of the reservations department and take same day and future reservations when necessary. Know and follow cancellation procedures.</li><li>
Maintain guest room key storage.</li><li>
Know how to use front office equipment.</li><li>
Process guest check-outs.</li><li>
Follow procedures for issuing and closing safe deposit boxes used by guests.</li><li>
Use proper telephone etiquette.</li><li>
Perform cashiering tasks like bill/invoice settlement, posting charges to the guest, and paid-outs.</li><li>
Use proper mail, package, and message handling procedures.
</li><li>Advise guest of any messages, mail, faxes, etc. received for them.</li><li>
Communicate services and amenities of the hotel to guests.</li><li>
Read and initial the pass-on log and bulletin board daily.
</li><li>Attend department meetings.</li><li>
Report any unusual occurrences or requests to the manager or supervisor.</li><li>
Know all safety and emergency procedures, and be aware of accident prevention policies.</li><li>
Maintain the cleanliness and neatness of the front desk area.</li><li>
Wear the proper uniform at all times. Uniform must be wrinkle-free, clean and neat.
</li><li>Follow all hotel safety policies, procedures and brand standards</li><li>
Post room charges and taxes to guest accounts.</li><li>
Processes guest charges voucher and credit card vouchers.</li><li>
Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.</li><li>
Transfer charges and deposits to master accounts.</li><li>
Ensure that all charges are assigned to the appropriate departments.</li><li>
Verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system.</li><li>
Verify that all charges posted from the POS Software, SPA software had reached the correct guest folios and also not missing.</li><li>
Print and prepare reports for the next day; Housekeeping Daily Report, Compass, Night Audit Packet, Flash Report</li><li>
Verify all account postings and balances.</li><li>
Function as a front desk agent, especially in terms of check-in and check-out procedures.</li><li>
Track room revenues, occupancy percentages, and other front office statistics.</li><li>
Prepare a summary of cash, check, and credit card activities.</li><li>
Summarize results of operations for management.</li><li>
Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information.</li><li>
Follow the End of Day / Night Audit Checklist (Must Read!).</li><li>
Must have complete knowledge of emergency procedures.</li><li>
Balance the days charges, making corrections as necessary.</li><li>
Perform wake-up calls.</li><li>
 Handle other duties as assigned by management.</li></ul><p><br>
</p><p><b>PREREQUISITES:</b></p><ul><li>
Must be willing to work overnight, as well as holidays and weekends.</li><li>
Friendly, outgoing personality and professional appearance required.</li><li>
Physical stamina and mobility including ability to reach, kneel and bend with ability to lift, push, and pull up to 50 pounds.</li><li>
Strong verbal communication skills required with an understanding and ability to work in a multi-cultural environment.</li><li>
Must be able to work at a high volume and handle stress in a positive way.</li><li>
Must be able to assist guests with complaints.</li><li>
Ability to work independently with little or no supervision.</li></ul>
<br>
Brand: Margaritaville Resort Gatlinburg
<br>
Address: 539 E. Parkway Gatlinburg, TN - 37738
<br>
Property Description: 320 - Margaritaville Resort - Gatlinburg, TN
<br>
Property Number: 320</div>

Night Auditor

Stonebridge Companies

<div><div>City, State:</div>
Warren, New Jersey<div></div><div><div><br>
Title: Guest Service Agent</div></div><div><div>
Location: <i>Warren, NJ</i></div></div><div><div>
FLSA: <i>Non-Exempt</i></div></div><div><div>
Status: <i>Part-time</i></div></div><div><div>
Reports to: Front Office Manager</div></div><div></div><div><div><br>
Pay Range: <i>$18/hour</i></div></div><div></div><div><div><div>
Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel&rsquo;s front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.</div></div><div></div><div><div><br>
Essential Functions and Duties:</div></div><div><ul><li><div>
Greet, register, and assign rooms to guests upon their arrival.</div></li></ul></div><div><ul><li><div>
Verify guest credit and establish payment methods for accommodation.</div></li></ul></div><div><ul><li><div>
Keep accurate records of room availability and guest accounts using property management systems.</div></li></ul></div><div><ul><li><div>
Compute bills, collect payments, and make change for guests.</div></li></ul></div><div><ul><li><div>
Perform basic bookkeeping tasks, such as balancing cash accounts.</div></li></ul></div><div><ul><li><div>
Issue room keys and provide necessary instructions to bell attendants.</div></li></ul></div></div><div><div><ul><li><div>
Review accounts and charges with guests during the check-out process.</div></li></ul></div><div><ul><li><div>
Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.</div></li></ul></div><div><ul><li><div>
Transmit and receive guest messages using telephones or switchboards.</div></li></ul></div><div><ul><li><div>
Coordinate with housekeeping and maintenance staff to address guest-reported issues.</div></li></ul></div><div><ul><li><div>
Make and confirm reservations for guests.</div></li></ul></div><div><ul><li><div>
Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.</div></li></ul></div><div><div><br>
<br>
<i>Reasonable </i><i>accommodations</i><i> may be made to enable qualified individuals with disabilities to perform the essential duties.</i></div></div><div></div><div><div>
Required Experience, Education, and Skills:</div></div><div><ul><li><div>
Previous experience in a hotel front desk or guest service role preferred.</div></li></ul></div><div><ul><li><div>
Strong customer service and communication skills to interact effectively with guests and staff.</div></li></ul></div><div><ul><li><div>
Proficiency in using property management systems and basic office software (e.g., Word, Excel).</div></li></ul></div><div><ul><li><div>
Ability to handle cash transactions and perform basic bookkeeping tasks.</div></li></ul></div><div><ul><li><div>
Excellent problem-solving abilities to resolve guest issues efficiently.</div></li></ul></div><div><ul><li><div>
Strong organizational skills with attention to detail in managing guest reservations and records.</div></li></ul></div><div><ul><li><div>
Ability to work independently and follow established hotel policies and procedures.</div></li></ul></div><div></div><div><div>
Work Environment:</div></div><div><ul><li><div>
Primarily indoor work within the hotel&rsquo;s front desk and lobby areas.</div></li></ul></div><div><ul><li><div>
Requires standing and walking for long periods throughout the shift.</div></li></ul></div><div><ul><li><div>
Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies).</div></li></ul></div></div><div><div><ul><li><div>
Flexible schedule required, including availability for evening, weekend, and holiday shifts.</div></li></ul></div><div><ul><li><div>
Frequent use of a computer and telephone, interacting with guests and team members.</div></li></ul></div><div></div><div><div>
Other Duties:</div></div><div><div>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.</div></div></div><div></div><div>
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.</div><div></div><div>
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.</div><div></div><div>
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:</div>
2025-12-08<div></div><div>
Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.</div></div>

Guest Service Agent

Hilton Worldwide, Inc.

Overview <p>Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers (Job Number HOT0BZP2)</p><p>Work Location: Conrad Abu Dhabi Etihad Towers, Etihad Towers West Corniche, Abu Dhabi</p><p>A Guest Services Executive provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.</p> Responsibilities <ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li><li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li><li>Demonstrate a high level of customer service at all times</li><li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li><li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li><li>Comply with hotel security, fire regulations and all health and safety legislation</li><li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>Follow company brand standards</li><li>Assist other departments, as necessary</li></ul> Qualifications <ul><li>Previous experience in a customer-focused industry</li><li>Completed high school certificate or equivalent</li><li>Positive attitude and good communication skills</li><li>Commitment to delivering a high level of customer service</li><li>Ability to work on your own and as part of a team</li><li>Competent level of IT proficiency</li><li>Previous experience in cash handling</li></ul> What will it be like to work for Hilton? <p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p> Job <p>Guest Services, Operations, and Front Office</p>

Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers

Accor

<div><div>Company Description</div><p><b><br>
Join us at Accor, where life pulses with passion!</b>
</p><p>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
</p><p>By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
</p><p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
</p><p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
</p><p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p><p><b>
Hospitality is a work of heart,</b>
<br>
<b>Join us and become a Heartist&reg;.</b></p><div><br>
Job Description</div><p><br>
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.</p><ul><li>Welcomes guests and takes care of them from their arrival through to departure</li><li>Maintain cashier float and ensure accurate daily report of all money received</li><li>Contributes to guests' permanent satisfaction by providing high quality services throughout their stay</li><li>Helps meet the department's quantitative targets through his/her sales efforts</li><li>Helps encourage guest loyalty by developing friendly, personalized relationships</li><li>Ensures that administrative procedures never take priority over guest relations</li><li>Anticipates guests' needs and takes them into consideration</li><li>Deals swiftly, efficiently and sensitively to guest complaints and follows through</li><li>Ensure front desk work area is kept clean and in an orderly state at all time.</li></ul><div><br>
Qualifications</div><br>
<ul><li>
Service focused personality is essential; experience is an asset.</li><li>
Prior experience working with Opera &amp; PMS or a related system.</li><li>
Fluency in English &amp; Arabic.</li><li>
Bachelors or diplomas/certifications are required.</li><li>
 Relevant experience is a must with in Hotel industry.</li></ul><div><br>
Additional Information</div><p><br>
Our commitment to Diversity &amp; Inclusion:<br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></div>

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8686 hotel front desk clerk jobs NEAR_ME

Front Desk Agent – Female (Luxury Hotel Industy)

Hotel Front Desk Receptionist

Front Desk Agent

Night Auditor

Guest Service Agent

Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers

Guest Service Agent