hotel front desk clerk

Gulph Creek Hotels

<div>About Company:
Gulph Creek Hotels is widely recognized as the leading hotel management company on the East Coast. Our portfolio of managed properties consistently outperforms the market and exceeds financial return expectations. Established in 1995, Gulph Creek Hotels represents some of the most prestigious brands in the hospitality industry, including Marriott and Hilton. We leverage our extensive management and development expertise to drive success across our growing portfolio.<div><ul><li> 
Consistently surpassing the performance of competing properties.</li><li>A team of highly skilled, responsive managers and staff members.</li><li>Extensive expertise in operations, sales, and marketing.</li></ul></div>
The owners of Gulph Creek Hotels are directly involved in daily operations and frequently visit properties to ensure optimal performance and support the success of our team members.
About the Role:
The Front Desk Agent at Residence Inn serves as the primary point of contact for guests, ensuring a welcoming and efficient check-in and check-out experience. This role is pivotal in maintaining the hotel's reputation by delivering exceptional customer service and addressing guest inquiries promptly and professionally. The agent manages reservations, processes payments, and coordinates with other hotel departments to meet guest needs and resolve any issues. Additionally, the Front Desk Agent supports administrative tasks such as maintaining accurate records and handling communication channels. Ultimately, this position contributes significantly to guest satisfaction and the smooth operation of the hotel front desk.
Minimum Qualifications:<ul><li>
High school diploma or equivalent.</li><li>
Previous experience in a customer service or front desk role, preferably in the hospitality industry.</li><li>
Basic computer skills, including familiarity with property management systems and Microsoft Office.</li><li>
Strong communication skills, both verbal and written.</li><li>
Ability to work flexible hours, including weekends and holidays.</li><li>
Open Availability</li></ul>
Preferred Qualifications:<ul><li>
Experience working in a hotel or lodging environment.</li><li>
Knowledge of durable goods manufacturing industry terminology and processes.</li><li>
Proficiency in multiple languages.</li><li>
Certification in hospitality or customer service training.</li><li>
Familiarity with local area attractions and transportation options.</li><li>
FOSSE PMS System.</li></ul>
Responsibilities:<ul><li>
Greet and welcome guests upon arrival, providing a warm and professional first impression.</li><li>
Manage guest check-in and check-out processes efficiently using the hotel&rsquo;s property management system.</li><li>
Handle guest reservations, cancellations, and modifications accurately and promptly.</li><li>
Respond to guest inquiries and requests via phone, email, or in person, ensuring timely resolution.</li><li>
Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs and maintain room availability.</li><li>
Process payments, issue receipts, and maintain accurate financial records for all transactions.</li><li>
Maintain the cleanliness and organization of the front desk area and lobby.</li><li>
Assist with administrative duties such as filing, reporting, and inventory management as needed.</li></ul>
Skills:
The Front Desk Agent utilizes strong interpersonal and communication skills daily to engage with guests and provide exceptional service, ensuring their needs are met promptly and courteously. Organizational skills are essential for managing reservations, coordinating with various departments, and maintaining accurate records. Problem-solving abilities help the agent address guest concerns effectively and maintain a positive guest experience. Technical skills, including proficiency with property management software and basic office applications, enable efficient handling of check-in/check-out processes and financial transactions. Additionally, adaptability and multitasking skills are crucial for managing a dynamic front desk environment and responding to varying guest demands throughout the day.</div>

Front Desk Agent

Town Pump

<div>The Town Pump Hotel Group is looking for a motivated and outgoing Hotel Front Desk Agent who will model our mission statement &ldquo;Genuine Hospitality from genuine people committed to providing comfort and service.&rdquo; All Front Desk Agents are required to engage in selling hotel rooms over the phone and in person, explaining the amenities, benefits and attempting to close the sale of each inquiry. Town Pump is a growing company, with ever increasing opportunities for career growth. 
As a Hotel Front Desk Agent, you will:<ul><li>
pleasantly greet guests and perform duties to provide guest transactions of check-in, check-out, billing, reservations, phone transfers, and other service and hospitality-related requests to meet Town Pump and brand operational standards.</li><li>
have knowledge of hotel and guest service operations, experience working with a computer, data entry, multi-line phone systems, and experience with cash handling and credit card transactions preferred.</li><li>
communicate in a courteous, professional manner with teammates, management, and guests, understand the importance of being punctual along with the flexibility of work schedules</li><li>
display a high degree of pride and integrity in job performance and can work independently with frequent interruptions.</li><li>
ensure the best possible experience for each guest, within the framework of Town Pump operating guidelines, complete all required company and brand-specific training and/or certifications in a timely manner, and complete all tasks and assignments as required by the Daily Front Office checklist.</li><li>
maintain secure master key control by signing out, securing, and signing in master keys, maintain proper cash control, and always keep the cash drawer secure under lock and key.</li><li>
collect and post incidental charges to guest rooms (i.e., fax, pet, cleaning charges)., utilize communications book to maintain shift communications, report all known issues with services, equipment, and property; and ensure work orders are in place.</li><li>
maintain a clean, organized, clutter-free front desk and work area always, and maintain a high degree of confidentiality of guest, company, and property information in compliance with Town Pump expectations.</li><li>
may be required to clean public areas, assist with breakfast service, fold laundry, occasionally clean a guest room, and other duties within the hotel.</li><li>
engage in selling hotel rooms over the phone and in person, explaining the amenities, benefits and attempting to close the sale of each inquiry.</li></ul> 
Town Pump offers many outstanding benefits including 401(K), Health, Dental, and Vision Insurance, Health Savings, Flex Spending Accounts, paid time off, and education reimbursement benefits.
Town Pump Inc. is proud to be an Equal Employment Opportunity (EEO) employer. We are committed to equal employment opportunities regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, citizenship, marital status, disability, or Veteran status.</div>

HOTEL FRONT DESK

Copthorne Al Jahra Hotel & Resort

<div>As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.
Key Job Responsibilities:<ul>
<li>
Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.</li>
<li>Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.</li>
<li>Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.</li>
<li>Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.</li>
<li>Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.</li>
<li>Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.</li>
<li>Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.</li>
<li>Safeguard guest privacy by refraining from disclosing any guest details.</li>
<li>Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.</li>
<li>Uphold environmental, health, and safety standards in alignment with organizational policies.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Millennium Place Doha

As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.&middot; Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.&middot; Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.&middot; Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.&middot; Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.&middot; Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.&middot; Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.&middot; Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.&middot; Safeguard guest privacy by refraining from disclosing any guest details.&middot; Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.&middot; Uphold environmental, health, and safety standards in alignment with organizational policies.&middot; Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.Job Types: Full-time, PermanentPay: QAR2,000.00 per month

Millennium Plaza Downtown Dubai

Front Desk Agent – UAEN

Hilton

<div>The Guest Service Agent is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner, by checking guests in and out of the hotel. They provide a welcoming attitude and are proficient in all service questions and requests. Also responsible for collecting monies for services rendered during a guest&rsquo;s stay.

Education &amp; Experience:
<ul>
<li>High school diploma or GED certificate preferred and/or equivalent work experience.</li>
<li>At least one-year guest service experience in hospitality environment or equivalent experience required.</li>
<li>Working knowledge of computer systems to include Outlook, Microsoft products and other industry related systems.</li>
<li>Previous experience in accounting roles desired.
</li><li>Alcohol awareness certification required.</li>
</ul>
Physical Demands:
<ul>
<li>Long hours sometimes required, including nights and weekends.</li>
<li>Light work-Exerting up to 30 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.</li>
<li>Ability to be on your feet throughout the entire shift.</li>
</ul>
Required Competencies
<ul>
<li>Must be able to convey information and ideas clearly, both oral and written.</li>
<li>Must work well in stressful, high-pressure situations.</li>
<li>Must be able to evaluate and select among alternative courses of action quickly and accurately.</li>
<li>Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.</li>
<li>Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.</li>
<li>Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet the constraints of a particular need.</li>
<li>Must be able to prioritize departmental functions to meet due dates and deadlines.</li>
<li>Must be able to work with and understand financial information and data, and basic arithmetic function.</li>
<li>Must be able to work with alone with little or no supervision during the 3rd shift (Night Audit Shift)</li>
</ul>
Responsibilities that may include any and all of the following:
<ul>
<li>Approach all encounters with guests and team members in a friendly, service-oriented manner.</li>
<li>Maintain regular attendance in compliance with DHM standards, as required by scheduling, which will vary according to the needs of the hotel.</li>
<li>Maintain high standards of personal appearance and grooming, which include a clean, pressed uniform and correct nametag when working.</li>
<li>Comply at all times with DHM standards and regulations to encourage safe and efficient hotel operations.</li>
<li>Must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and other team members.</li>
<li>Register guests into the hotel in a prompt and courteous manner, using Brand Standards and up selling techniques to maximize room rates.</li>
<li>Prepare for group check in and out and VIP arrivals; become informed of events/ functions in the hotel during the shift.</li>
<li>Check guests out of the hotel; process customer payments according to established policies and procedures.</li>
<li>Respond to guest requests promptly; promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase satisfaction.</li>
<li>Resolve minor guest complaints to the satisfaction of the customer; inform supervisor of major problems, complaints, disturbances or unhappy guests.</li>
<li>Book guest reservations or coordinate with reservation center.</li>
<li>Handle departmental accounting of monies, receipts, guest accounts and other forms of credit; post all charges; complete cashier&rsquo;s report, and prepare deposit.</li>
<li>Balance bank daily.</li>
<li>Issue, control and release guest safe-deposit boxes.</li>
<li>Follow company policies and procedures.</li>
<li>Complete all side work and cleaning duties per standards.</li>
<li>Confirm credit and payment method at check in and confirm full payment at check out.</li>
<li>Review rooms inventory and House Count for availability and rates.</li>
<li>Maintain and understand special guest programs and franchise related programs.</li>
<li>Conduct daily bank drop with a witness and according to standards.</li>
<li>Run daily arrival report and identify any special requests.</li>
<li>Maintain a clean and organized work area at all times.</li>
<li>Maintain proper key control on a daily basis.
</li><li>Distribute faxes, packages, and mail to guests for delivery or inform guest of receipt as necessary.</li>
<li>Distribute billing reports to hotel outlets.</li>
<li>Block large group check ins, motor coach tours and inform Housekeeping of any changes.</li>
<li>Check with Supervisor prior to end of shift.</li>
<li>Have thorough knowledge of outside venues and directions to each.</li>
<li>Full understanding of the Front Desk system for all guest services.</li>
<li>Perform other duties as requested by management.</li>
<li>Attend meetings/training as required by management.</li></ul> 


The Night Auditor will be responsible for supervising night accounting and general hotel operations to ensure the maintenance of financial controls, compliance with standards and regulations, customer satisfaction, and protection of the guests, staff, and assets. This may include recommending and implementing procedural/safety changes. Must be able to accurately balance all hotel income and expenses for a 24-hour operating period.

Position Responsibilities and Qualifications:

Physical Demands:
<ul>
<li>Long hours sometimes required, including nights and weekends.</li>
<li>Light work-Exerting up to 20 pounds of force occasional and/or 10 pounds frequently or constantly to lift, carry, push, pull or otherwise move objects.</li>
<li>Ability to stand for long periods of time.</li>
</ul>
Responsibilities may include any and all of the following:
<ul>
<li>Balance and audit for accuracy all room revenue, food and beverage revenue and telephone/internet revenue; assist in the preparation of all reports relevant to daily revenues.</li>
<li>Balance and audit for accuracy all room and tax charges, cashier&rsquo;s reports and guest and house accounts.</li>
<li>Complete and transmittal of daily management and accounting reports and supporting documents; prepare customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.</li>
<li>Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.</li>
<li>Perform all Guest Service Agent functions as required; assist in booking room reservations; in answering hotel phone calls and notifying guests of messages; facilitate proper security of department keys.</li>
<li>Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.</li>
<li>Maintain key control for end of shirt of all departments.</li>
<li>Deliver all guest folios to correct rooms by 4am for early departure guests.</li>
<li>Determine the correct cash figure based on reports minus corrections and adding machine tape.</li>
<li>Verify that all food and beverage figures have been accounted for by cash, charge or corrections.</li>
<li>Prepare sales summary and distribute on front office system.</li>
<li>Ensure security of all departments upon end of shift and note any irregularities in logbook.</li>
<li>Post all late charges and all guest check corrections to guest folios for express checkouts.</li>
<li>Post all room and tax to all active guest accounts.</li>
<li>Run all computer reports necessary to complete gross revenue report worksheets in a timely manner.</li>
<li>Complete the gross revenue report in a timely manner so that management can properly prepare for daily meetings.</li>
<li>Organize the front office area by 6:30 a.m. so that the A.M. front office staff can properly prepare for their shift.</li>
<li>Fulfill Manager on Duty shifts.</li>
<li>Perform other duties as requested by management.</li>
</ul>
Starting Rate of Pay: $15.00 per Hour (Front Desk Shifts)

Starting Rate of Pay: $16.00 per Hour (Part-Time Night Audit Shifts)</div>

Front Desk Agent (PM Full-Time) / Night Audit (Part-Time)

Inn of the Mountain Gods

<div>Position Title: Front Desk Agent

Reports To: Front Desk Manager and Front Desk Supervisor

Supervises: N/A

Summary of Position 


Assists in the Checking-in and out of the Hotel guest, taking reservations for the hotel, assisting the guest with any needs that they might have3 while staying at the resort 


Key Responsibilities and Performance/Behaviors 

<ul>
<li>Ability</li></ul> 

<ul>
<li>Can explain and demonstrate Hospitality Behaviors and Performance Standards.</li>
<li>Understands where to get the information needed to complete tasks to standard.</li>
<li>Can explain and demonstrate technical skills used to complete tasks to standard.</li>
<li>Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.</li>
<li>Understands how to take ownership of problems and solve them when solutions may not be available.</li>
<li>Can explain how to request help from others when needed to complete task or goal.</li>
<li>Has complete knowledge and can tell others of IMGR&amp;C products and services.</li>
<li>Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.</li></ul> 

<ul>
<li>Performance</li></ul> 

<ul>
<li>Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP&rsquo;s and task lists.</li>
<li>Responds to obstacles; finds new ways to reach desired end results.</li>
<li>In absence of guidance, acts and takes charge to respond to guest or internal customer needs.</li>
<li>Responds to change by quickly applying talent and skills in a positive way to succeed.</li>
<li>Supports achievement of Quality Goal; &ldquo;Do it right the first time.&rdquo;</li>
<li>Acts to protect and preserve property of IMGR&amp;C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.</li>
<li>Makes suggestions to improve performance.</li></ul> 

<ul>
<li>Behavior</li></ul> 

<ul>
<li>Behavior meets IMGR&amp;C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).</li>
<li>Approaches all activities with enthusiasm and encourages enthusiasm from others.</li>
<li>Chooses a positive approach in all situations.</li>
<li>Respects individuality of others; continues to communicate in order to work together.</li>
<li>Speaks positively about guests, other team members and our business in all situations on and off property.</li>
<li>Treats other with respect in all situations.</li></ul> 

<ul>
<li>Service</li></ul> 

<ul>
<li>Serves others.</li>
<li>Identifies and can communicate needs of guests and others.</li>
<li>Takes quick action to serve others in a way that meets/exceeds their needs.</li>
<li>Identifies ways to improve individual or team&rsquo;s service to others.</li>
<li>Provides service outside job responsibilities if needed to help resort succeed.</li>
<li>Takes ownership of guest problem(s) until it is solved.</li></ul> 

<ul>
<li>Professionalism</li></ul> 

<ul>
<li>Meets IMGR&amp;C Appearance standards.</li>
<li>Professionally supports IMGR&amp;C reputation and image in all situations, on and off property.</li></ul> 

<ul>
<li>Attendance</li></ul> 

<ul>
<li>Meets IMG&amp;C policy for attendance.</li>
<li>Informs supervisor of future absence as far in advance as possible.</li></ul> 

<ul>
<li>Communication</li></ul> 

<ul>
<li>Provides information others need to succeed, in time for them to use it.</li>
<li>Shares with next shift the information needed for them to succeed.</li>
<li>Listens to others without interruption; acts on their feedback when possible.</li>
<li>Asks questions to better understand expectations of others.</li>
<li>Reports all guest complaints and compliments to Supervisor or Manager.</li>
<li>Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&amp;C standards.</li></ul> 

<ul>
<li>Team Work</li></ul> 

<ul>
<li>Puts Success of team ahead of personal success.</li>
<li>Helps other team members succeed without being asked.</li>
<li>Takes action to resolve conflict between individuals.</li>
<li>Helps other departments achieve success.</li>
<li>Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.</li>
<li>Does whatever is necessary to help department and resort success.</li>
<li>Contributes ideas that support progress and success at shift, team and departmental meetings.</li></ul> 

<div>
<ul><li>Essential Duties and Responsibilities include the following and are subject to change at management&rsquo;s discretion:
<ul><li>Responsibility for checking all guest in the</li>
<li>Making Key cards for the hotel guest;</li>
<li>Knowledge of the Hotel and the surrounding area;</li>
<li>Taking reservations for future Hotel guest;</li>
<li>A working knowledge of all packages that are be offered at the hotel;</li>
<li>A working knowledge of basic computer systems;</li>
<li>Responsible for a money bank and deposit of monies taken in at the hotel;</li>
<li>Keep a clean work station at all times;</li>
<li>Performs duties at maximum speed and efficiency when needed;</li>
<li>Checks out the hotel guest;</li></ul></li></ul> 
</div>
<ul><li>Adheres to all regulatory, departmental, and casino Policies and Procedures and to the Casino Internal Control Structure;</li>
<li>Performs other duties as assigned;</li></ul> 

<div>
<ul><li>Supervisory Responsibilities</li></ul>
<ul><li>Education and/or Experience Requirements</li></ul>
</div>
 Meets IMGR&amp;C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
<ul>
<li>High School Diploma or GED; at least one year experience in a customer service environment, excellent communication and computer skills. Individual must have a healthy and friendly attitude towards co-workers and guest.</li></ul> 

<div>
<ul><li>Physical Demands</li></ul>
</div>
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.

While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours.
<div>
<ul><li>Work Environment</li></ul>
</div>
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.

The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div>

H6260 FRONT DESK AGENT

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Front Desk Agent – UAEN

Front Desk Agent (PM Full-Time) / Night Audit (Part-Time)

H6260 FRONT DESK AGENT