hotel front desk clerk

Hampton by Hilton

<div>As a Guest Service Representative conducting Night Audit, you would be responsible for handling the responsibilities of the Guest Service Representative and Accounting duties. The Night Auditor oversees the auditing, posting, and balancing of the daily financial transactions to support the Hotels continuing efforts to deliver outstanding guest service and financial profitability.
Through reconciling daily revenue and expenses, the Night Auditor ensures that guests are correctly billed and credit card transactions are accurately recorded. The Night Auditor is also responsible for greeting, registering, and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. 
PRIMARY RESPONSIBILITIES<ul><li>
Audit, post, and balance daily cashiers work for Hotel</li><li>
Accurately post all room fees, related taxes, and other paid services including restaurant, lounge, internet, resort fees, and the like to each guests account daily</li><li>
Verify all account entries are balanced; notate and settle any discrepancies uncovered in audit to appropriately settle guest accounts.</li><li>
Ensure Hotel billing standards are followed and create financial reports that detail various aspects of the Hotels performance; ensure distributed to the appropriate departments</li><li>
Ensure credit card system reconciles to daily transaction lists</li><li>
Verify cash postings and verify cashier drops to ensure accurate</li><li>
Ensure daily turn of Hotel and paperwork associated with all transactions is compiled and organized as set forth by management</li></ul>
ADDITIONAL GUEST SERVICE REPRESENTATIVE RESPONSIBILITIES<ul><li>
Greets all guests in a pleasant and professional manner</li><li>
Completes the guest registration and check-out procedures</li><li>
Answers telephone, transfers calls, and takes messages when applicable</li><li>
Makes hotel reservations for guests, including changes and cancellations</li><li>
Follows proper credit card procedures</li><li>
Maintains accurate bank during shift and uses correct vouchers for specified transactions</li><li>
Responds to all guest needs and requests in a timely fashion</li><li>
Follow-up to ensure guest requests have been responded to appropriately and to guest satisfaction</li><li>
Understands hotel service and programs</li><li>
Knowledgeable of geographical area and points of interest</li><li>
Files appropriate paperwork as directed</li><li>
Ensure the front desk is adequately stocked of all supplies</li><li>
Understands hotel emergency procedures and evacuation protocols</li><li>
Collects payment for all guests at check-in and check-out. Makes changes as necessary</li><li>
Keeps Front Office and Lobby area near, clean, vacuumed, and dusted daily</li><li>
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager</li><li>
Ensure uniform and personal appearance is clean and professional</li><li>
Maintain confidentiality of proprietary information and protect company assets</li><li>
Speak with others using clear and professional language</li><li>
Establishes and maintains open, collaborative relationships with employees and fellow management team members.</li><li>
Perform all reasonable job duties as requested.</li></ul>
JOB REQUIREMENTS<ul><li>
High School diploma or equivalent and/or experience in a Hotel or a related field preferred</li><li>
Significant attention to detail.</li><li>
Ability to operate front desk equipment: computer, switchboard, credit card machines, etc.</li><li>
Understanding of basic math skills</li><li>
Good verbal and guest interaction skills</li><li>
Collect money and issue change where applicable</li><li>
Ability to work as a cohesive team member - relaying information appropriately from shift to shift</li><li>
Must be able to stand for several hours at a time</li><li>
May be required to lift items up to 25 lbs.</li></ul>
 
Brand: Hampton Inn
 
Address: 700 Hwy 12 Starkville, MS - 39759
 
Property Description: Hampton Inn
 
Property Number: 7290</div>

Night Auditor

Al Ghurair Investment LLC

<ul><li>Perform all check-in and check-out tasks, manage telephone calls, guest reservations, handle the payment, obtain the necessary guest information, respond to all guest service requests in a timely manner, handle guest complaints or do the escalation on a timely manner to the next level.</li><li>Complete basic cashier and bookkeeping responsibilities, prepare bills and taking payments</li><li>Provide an outstanding guest experience</li><li>Maintain an orderly front desk</li><li>Greet hotel guests; answer any questions or concerns, complete procedures when guests arrive and leave</li><li>Dealing with complaints or problems</li><li>Choosing rooms and handing out keys</li><li>Operate computer programs and multi-line phone systems</li><li>Taking and passing on messages to guests</li><li>Dealing with special requests from guests (like booking parks, tickets, etc.)</li></ul>

Receptionist

Fairmont

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
We are seeking a friendly and professional Front Desk Agent to join our team in Cairo, Egypt. As the first point of contact for our guests, you will play a crucial role in creating exceptional experiences and ensuring smooth hotel operations.<ul><li>
Greet and welcome guests with a warm, sincere smile upon arrival</li><li>
Perform efficient check-in and check-out procedures, ensuring 100% accuracy in guest information and room assignments</li><li>
Handle guest inquiries and requests promptly and professionally, providing information about hotel amenities, local attractions, and services</li><li>
Process payments and manage financial transactions accurately</li><li>
Assist with reservations, including room bookings, modifications, and cancellations</li><li>
Collaborate with other departments to ensure guest needs are met and issues are resolved quickly</li><li>
Maintain a clean and organized front desk area</li><li>
Ensure guest privacy and confidentiality at all times</li><li>
Upsell room upgrades and promote hotel services to drive revenue</li><li>
Handle guest complaints and escalate to management when necessary</li><li>
Assist with administrative tasks such as report generation and inventory management</li></ul> 

Qualifications 
<ul><li>
High school diploma or equivalent</li><li>
Previous experience in front office operations, preferably in a luxury hotel setting</li><li>
Proficiency in Front Office Systems (e.g., Micros-Fidelio) and Microsoft Office suite</li><li>
Excellent communication skills in English; knowledge of additional languages is a plus</li><li>
Strong customer service orientation with a friendly and enthusiastic attitude</li><li>
Detail-oriented with the ability to multitask in a fast-paced environment</li><li>
Flexible and adaptable, with the ability to work all shifts including mornings, evenings, overnights, weekends, and holidays</li><li>
Excellent problem-solving skills and the ability to remain calm under pressure</li><li>
Basic math skills for handling financial transactions</li><li>
Knowledge of local attractions and services in Cairo</li><li>
Ability to stand for extended periods and occasionally lift up to 25 pounds</li><li>
Team player with a positive attitude and willingness to learn</li></ul> 

Additional Information<div> 
Your team and working environment: 
<ul><li>A passionate and inspired team that creates unique experiences for all they meet.</li><li>We recognize and celebrate our team and individual success</li></ul>
Hotel Overview: Overlooking one of Cairo&rsquo;s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt&rsquo;s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile fa&ccedil;ade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking. 
The spectacular reception leads the way to 543 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool. 
Physical Aspects of Position (include but are not limited to): 
<ul><li>Constant standing and walking throughout shift.</li><li>Frequent lifting and carrying up to 30 lbs.</li><li>Occasional kneeling, pushing, pulling, lifting.</li><li>Occasional ascending or descending ladders, stairs and ramps.</li></ul>
Visa Requirements: Must be legally permitted to work in Egypt. 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. 
What is in it for you: 
<ul><li>Employee benefit card offering discounted rates at Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.</li></ul></div></div>

Front Desk Agent

Peninsula Hospitality Group

Front desk and guest services<ul><li>Greeting guests, processing check-ins and check-outs, and handling late-night arrivals</li><li>Managing guest requests, reservations, and wake-up calls</li><li>Answering phones and providing information about the hotel and local area</li><li>Resolving guest issues, complaints, and concerns</li><li>Ensuring guest safety and reporting any accidents or incidents</li></ul>Accounting and auditing<ul><li>Processing and reconciling daily financial transactions, including payments via cash, credit, or debit</li><li>Running and verifying end-of-day reports using the property management system (PMS)</li><li>Balancing cash drawers and preparing financial summaries for management</li><li>Verifying guest folios and posting charges to accounts</li><li>Ensuring all financial records are accurate and complete before the next shift</li></ul>Job Type: Full-time

Actively welcome, greet and check guests in Inform guests with savvy knowledge of hotel, its services, the city, and local happenings Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc. Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in Nuvola or hotel specific recording process Update and maintain the reception hand over book, pass on all guest feedback to the Manager on duty so appropriate action may be taken Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with SLS Dubai confidentiality standards Ensure the correct procedure and policy standards are adhered to Ensure all necessary supplies are available for the front desk, manage par stock and order supplies Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc. Encourage up-selling in order to maximize rates Ensure work areas are cleaned and maintained at all times

Hilton Worldwide, Inc.

Overview Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers (Job Number HOT0BZP2)Work Location: Conrad Abu Dhabi Etihad Towers, Etihad Towers West Corniche, Abu DhabiA Guest Services Executive provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. Responsibilities <ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li><li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li><li>Demonstrate a high level of customer service at all times</li><li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li><li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li><li>Comply with hotel security, fire regulations and all health and safety legislation</li><li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>Follow company brand standards</li><li>Assist other departments, as necessary</li></ul> Qualifications <ul><li>Previous experience in a customer-focused industry</li><li>Completed high school certificate or equivalent</li><li>Positive attitude and good communication skills</li><li>Commitment to delivering a high level of customer service</li><li>Ability to work on your own and as part of a team</li><li>Competent level of IT proficiency</li><li>Previous experience in cash handling</li></ul> What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Job Guest Services, Operations, and Front Office

Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers

IHG Hotels & Resorts

Overview Join to apply for the Club Lounge Agent - Club InterContinental - InterContinental Hotel Dubai Festival City role at IHG Hotels & Resorts.Do you see yourself as a Front Desk Agent for InterContinental Hotel Dubai Festival City? As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Our hotels cultivate a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one.We are part of the InterContinental Hotels Group at Dubai Festival City, which includes four hotels and a range of facilities. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us. Responsibilities <ul><li>Be the warm welcome that kicks off a memorable guest experience</li><li>Acknowledge IHG Rewards Club members and returning guests, in person or on the phone</li><li>Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay</li><li>Handle cash and credit transactions</li><li>Start every stay right by swiftly checking guests in and out - take IDs and hand out room keys</li><li>Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns</li><li>Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary</li><li>Stay safe by following our safety procedures and reporting incidents</li><li>Take pride in your appearance and place as a brand ambassador</li><li>Always know what events and activities are on the day's schedule</li><li>Jump into other ad-hoc duties when your colleagues need your help</li></ul> What we need from you <ul><li>Communication skills - guests and colleagues will need to come to you with concerns as well as compliments</li><li>Fluency in English; extra languages are a plus but not essential</li><li>Literate and tech-savvy - reading, writing, basic maths and computers; experience in our reservations system, Opera</li><li>Flexibility - night, weekend and holiday shifts are part of the job</li><li>High school diploma or equivalent; college or university degree would be a bonus but not essential</li><li>Experience - ideally at least two years in a front desk or guest service position in a 5-star property</li><li>Ability to work independently and within a team</li></ul> What you can expect from us We provide a competitive salary and a wide range of benefits designed to help you live your best work life, including generous room discounts and strong training programs. We promote a culture of trust, support, and acceptance, and are committed to wellbeing and a inclusive workplace through our myWellbeing framework.IHG Hotels & Resorts is an equal opportunity employer. We welcome diverse backgrounds, experiences, and perspectives and believe in room to belong, grow, and make a difference for every team member.

Club Lounge Agent - Club InterContinental - InterContinental Hotel Dubai Festival City

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Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers

Club Lounge Agent - Club InterContinental - InterContinental Hotel Dubai Festival City