hotel front desk clerk

Caesars Entertainment

<div>
 
 Job Description
 
 
 
 The Hotel Front Desk Clerk is the point of contact in the Hotel for guests. They are responsible for check-ins, check outs, reservations, payments and all guest inquiries.
 
 
 
 Responsibilities
 
 
 
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 Outstanding customer service skills
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 Ability to manage various tasks simultaneously.
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 Process all incoming and outgoing reservations.
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 Maintain accurate records of room occupancy.
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 Issue player&rsquo;s cards, comps and tickets to events.
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 Other duties as assigned.
 
 
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 </ul>
 
 Qualifications
 
 
 
 <ul>
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 Strong verbal and written communication skills.
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 Strong attention to detail is necessary.
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 Must be able to operate office equipment and programs.
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 Perform under pressure in an interruptive environment.
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 High School Degree or GED equivalent preferred.
 
 
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 </ul>
 
 Additional Requirements
 
 
 
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 Ability to stand for long periods of time.
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 Frequent pushing, pulling, bending and walking.
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 May be subject to smoking environment, moderate noise and bright lights
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 </ul>
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Hotel Front Desk Clerk-Full-Time(Bettendorf)

Hotel Nikko Guam

INTRODUCTIONThis position is located in the Front Office Division, Rooms Department of Hotel Nikko Guam. The purpose of this position is to assist guests of Hotel Nikko Guam with check-in and check-out, ensuring a seamless transition throughout their stay. The incumbent plays a vital role in creating a welcoming atmosphere, serving guests with warmth and attentiveness while promoting the various services offered by the hotel. They interact with guests in a courteous and friendly manner, whether in-person or over the phone. Responsibilities include providing general information about Hotel Nikko Guam and the beautiful island of Guam, as well as understanding guests' needs and directing them to the appropriate personnel when necessary. This role is crucial to the company's success, as the front desk clerk is often the first point of contact for guests, setting the tone for their overall experience and conveying a positive image of the hotel.In addition to greeting guests, the front desk clerk efficiently manages the check-in and check-out processes, handles phone calls and emails, and offers assistance with any inquiries. They are also responsible for processing payments and maintaining accurate records while coordinating closely with other staff members to ensure a consistently positive guest experience. Key skills required for this position include exceptional communication, strong customer service orientation, and excellent organizational abilities. The ability to multitask and remain composed in a fast-paced environment is essential for success in this role.The incumbent is expected to work with the company team to create an environment for guests designed to stimulate all senses through personalized services, amenities, and experiential offerings. The focus is on delivering the unique &quot;Hotel Nikko Guam&quot; experience for guests by understanding internal and external customers and providing them with excellent products and services.The incumbent must be a team player and an effective leader, able to set examples and foster a climate of cooperation following Brand Guidelines and Core Values of Ease, Escape, and Ensured, thereby providing our guests with the Effortless Eden experience to become repeat guests.DUTIES AND RESPONSIBILITIES<ul><li>Prepare welcome packets and guest registration folios prior to guest arrival, coordinating with reservations staff, travel agents, or supervisors as needed.</li><li>Greet incoming guests with a warm smile, process check-in paperwork through the computer system, and ensure room assignments, key issuances, and payment methods are correctly handled.</li><li>Assist guests at check-out and ensure accurate preparation of their departure paperwork.</li><li>Manage baggage handling, including receiving and delivering messages or mail to guests.</li><li>Coordinate wake-up calls and any additional guest requests with the relevant departments.</li><li>Receive service calls from guests, record the requests, and promptly report them to the Maintenance Department. Follow up to ensure guest satisfaction.</li><li>Provide up-to-date information about hotel activities, outlets, special promotions, bus schedules, taxi information, and optional tours.</li><li>Address guest complaints and refer sensitive situations to the manager on duty when necessary.</li><li>Operate the foreign exchange counter, ensuring daily currency values are accounted for via the Accounting Department.</li><li>Handle lost and found items, promptly reporting such incidents to the Security Division and coordinating with Security and Housekeeping on guest inquiries.</li><li>Process payments from guests, whether in cash, credit cards, or vouchers, and ensure transparency in billing all items.</li><li>Complete deposits and cash reports, securing them in designated areas at the end of each shift, including dropping cash deposits in the hotel safe.</li><li>Check rooms as needed and assist guests with room changes.</li><li>Generate reports when required and inform the manager of discrepancies or special situations.</li><li>Maintain an organized filing system to support efficient operations.</li><li>Adhere to the policies and procedures of the Rooms Department and Hotel Nikko Guam, including strict cash reporting practices.</li><li>Manage incoming calls, operating the PBX system to provide accurate details regarding hotel facilities, rates, and amenities.</li><li>Handle incoming mail and direct calls to the appropriate department, oversee fax operations and the voicemail system, and assist guests with message retrieval.</li><li>Serve as a role model by adhering to company rules and regulations and inspiring fellow staff members through exemplary conduct.</li><li>Deliver positive first impressions through consistent greetings and assistance with guest inquiries and requests.</li><li>Manage reservations, including taking new bookings, modifying existing ones, and confirming details with guests.</li><li>Maintain the cleanliness and organization of the front desk area, ensuring it is stocked with necessary supplies.</li><li>Exhibit excellent communication and interpersonal skills to enhance guest experiences.</li><li>Demonstrate the ability to manage multiple tasks effectively while maintaining accurate records.</li><li>Exhibit proficiency in reservation systems, email, and relevant software to enhance operational efficiency.</li><li>Collaborate seamlessly with other staff members for smooth overall operations.</li><li>Perform other reasonable job duties as requested.</li><li>Develop and maintain positive working relationships with others and support team to reach common goals.</li><li>Maintain cleanliness of work areas, and ensure the safety of staff. Report all safety hazards.</li><li>Maintain neat, clean, and well-groomed appearance per hotel standards.</li><li>Perform additional duties as assigned in support of the department or hotel-related functions or events.</li></ul>SUPERVISORY CONTROLSThis position works under the direct supervision of the Duty Manager. May be assigned tasks by the Senior Duty Manager, Assistant Front Office Manager, or the Director of Rooms. Tasks are performed with some supervision. Unusual situations are referred to the supervisor or manager on duty, for action.KNOWLEDGE, SKILLS AND ABILITIES<ul><li>A foundational knowledge of hotel management principles, booking processes, and local tourism dynamics is essential. This includes familiarity with various services offered, department functions, and how to effectively contribute to a seamless guest experience.</li><li>A Front Desk Clerk must possess basic to intermediate computer skills to efficiently check in and out guests, create invoices, manage online bookings, and navigate property management systems. Familiarity with software for processing payments and generating reports is also beneficial.</li><li>Strong verbal and nonverbal communication skills are crucial for interacting with guests and team members. The ability to engage in active listening will help in accurately addressing individual guest needs, while nonverbal cues can assist in gauging guest satisfaction and comfort levels.</li><li>Excellent customer service skills are vital when assisting guests during check-in, check-out, and answering inquiries at the front desk. This includes demonstrating courtesy, empathy, and professionalism at all times to create a positive first impression and resolve any issues promptly.</li><li>The ability to identify and resolve guest issues is key. A successful Front Desk Clerk will be adept at assessing situations, brainstorming solutions, and implementing effective resolutions to enhance the guest experience.</li><li>Maintaining a well-groomed and professional appearance is essential, as it reflects the hotel's commitment to quality service and contributes to a welcoming environment for guests.</li><li>The capacity to learn on the job and adapt to changing situations is vital. A willingness to take on new responsibilities and enhance skills further supports both personal growth and operational excellence.</li><li>Building rapport with guests and establishing a friendly, welcoming atmosphere is important. This skill reinforces relationships and encourages repeat visits, benefitting the hotel's reputation and success.</li></ul>&middot; Proficient in English communication, both verbal and written, with strong reading and document interpretation skills.&middot; Knowledge of telephone etiquette and hospitality-oriented customer service.&middot; Ability to engage with guests, staff, and community members in a friendly, respectful, and professional manner, demonstrating confidence when interacting with individuals from diverse backgrounds.&middot; Familiarity with correspondence formats, spelling, grammar, punctuation, and organizational procedures.&middot; Competent in performing mathematical operations with various units of measure.&middot; Responsible for personal actions and accountable for team members&rsquo; conduct.&middot; Capacity to memorize, recall, and quickly retrieve important data such as dates, names, and times.&middot; Participation in departmental and hotel-wide meetings, including external engagements, as necessary, along with attending required training sessions.&middot; Ability to motivate and mentor the team to achieve desired outcomes while coordinating effectively with other departments.&middot; Strong leadership skills, able to lead by example and collaborate within a team environment or work independently without direct supervision.&middot; Resourceful, creative, and efficient, demonstrating sound judgment in handling routine matters.&middot; Maintain confidentiality and ethical standards, being discreet with sensitive information pertaining to staff and guests.&middot; Knowledge of standard operating procedures and policies at Hotel Nikko Guam, with the capability to follow and enforce company protocols.&middot; Proficient in operating office equipment, Microsoft Office (Word, Excel, Outlook), and strong typing skills.&middot; Basic computer skills to efficiently access, input, analyze, and retrieve information from systems for daily operations.&middot; Physical capability to move efficiently throughout the hotel, including reaching other departments as needed.&middot; Ability to perform various physical tasks, such as sitting, walking, standing, bending, lifting, and grasping.&middot; Strong multitasking abilities, meeting deadlines, maintaining focus and attention to detail while demonstrating speed in task completion.&middot; Maintain composure when dealing with difficult situations or individuals, including co-workers, superiors, and vendors.&middot; Flexibility to work various shifts, including nights, weekends, and holidays, as required, even in adverse conditions.&middot; A reliable and dependable attitude, with a commitment to punctuality.&middot; Maintain a friendly and professional demeanor, ensuring a neat appearance to uphold the positive image of Hotel Nikko Guam.&middot; Effective problem-solving skills coupled with strong organizational, time management, and interpersonal skills.&middot; Comprehensive understanding of Hotel Nikko Guam's Code of Ethics and Business Conduct.<ul><li>Basic knowledge of Guam Public Health rules and regulations concerning sanitation.</li><li>Basic knowledge of OSHA, ADA &amp; EPA regulations regarding safety requirements.</li><li>Basic knowledge of local and federal employment/labor laws and employment regulations regarding Fair Employment Practices, including wages, discrimination, harassment, and sexual harassment, i.e., FLSA, EEO, FEP, FMLA, ADA, PWFA, FCHPA, USERRA, etc.</li></ul>PHYSICAL DEMANDS AND WORK ENVIRONMENT<ul><li>The majority of tasks are performed indoors in a temperature-regulated environment. While sitting is limited to about 10% of the workday, employees may take up to an hour to sit when needed.</li><li>Approximately 90% of the work involves standing or engaging in non-seated activities. These include moving between work areas, filing, and assisting guests with check-in and check-out. Employees may need to walk, lift, reach, bend, stoop, push, pull, and grasp various items, with the duration of these tasks varying daily.</li><li>Strong communication skills are essential, as verbal and auditory interactions with guests, co-workers, and management are constant. Visual acuity is also critical, requiring near vision, color vision, and depth perception.</li><li>Working in an office setting characterized by moderate noise levels, front desk clerks face a balance of physical and mental demands. Although sitting is limited, when clerks do sit, it is typically while working at a computer or completing paperwork.</li><li>Mental challenges include managing multiple tasks, fielding customer inquiries, and resolving conflicts.</li><li>Clerks may occasionally lift or carry items such as files or supplies, usually weighing under 10 pounds, with some items occasionally reaching up to 25 pounds.</li><li>Mobility in the front desk area is required to greet guests, answer phones, and complete various tasks.</li><li>Good manual dexterity is crucial for typing on a computer keyboard, handling paperwork, and operating office equipment.</li><li>Clerks must also have keen vision to read small print and work with screens.</li><li>Some roles may necessitate bending, stooping, reaching, and kneeling.</li><li>Most clerks work in visible, accessible indoor environments for guests and staff, with the setting being generally quiet to moderately busy. However, it may become noisy or distracting during peak hours.</li><li>Front desk clerks often face stressful situations, such as handling difficult customers or managing multiple requests simultaneously.</li><li>Interaction with guests, clients, and colleagues is frequent, both in-person and through phone or email communication.</li><li>Certain front desk positions may require work during evenings, weekends, or holidays based on business needs.</li></ul>REQUIREMENTS<ul><li>University or College Graduate; or</li><li>High School Graduate (Diploma) with a minimum of six (6) months of clerical or hospitality experience; or</li><li>A combination of education, experience, and training that meets the knowledge, skills, and abilities of this position.</li></ul>Note: This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. The physical demands, knowledge, skills and abilities required of the job as described here are representative of those that may be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations and adjustments may be made to enable individual with disabilities to perform the essential functions. This Job Description may change, or new ones may be assigned at any time with or without notice.This job description supersedes any written prior to 31 December 2023.Pay: From $9.25 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible schedule</li><li>Food provided</li><li>Free parking</li><li>Health insurance</li><li>Life insurance</li><li>Paid jury duty</li><li>Referral program</li><li>Retirement plan</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Work Location: In person

Hotel Nikko Guam - Front Desk Clerk (Part Time or Full Time Status)

Travelodge/Quality Inn

Front Desk AgentDuties:- Greet and check-in guests in a friendly and professional manner - Provide excellent customer service to guests, addressing their inquiries and concerns - Handle guest reservations, cancellations, and modifications - Process payments and maintain accurate records - Assist with guest check-out procedures - Answer phone calls and direct them to the appropriate department or staff member - Perform night audit duties, including reconciling accounts and preparing reports - Maintain a clean and organized front desk areaExperience:- Previous experience working at the front desk of a hotel or similar hospitality establishment is preferred - Familiarity with hotel management systems and phone systems is a plus - Strong customer service skills with the ability to handle difficult situations calmly and professionally - Excellent communication skills, both verbal and written - Bilingual or multilingual abilities are an asset for interacting with diverse guestsAt our hotel, we value our employees' contributions and offer a supportive work environment. As a Front Desk Agent, you will have the opportunity to provide exceptional service to our guests while gaining valuable experience in the hospitality industry.If you are friendly, detail-oriented, and enjoy working in a fast-paced environment, we would love to hear from you! Apply today to join our team as a Front Desk Agent.Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on organizational needs.Job Types: Full-time, Part-timeBenefits:<ul><li>Employee discount</li><li>Free parking</li><li>Professional development assistance</li><li>Relocation assistance</li></ul>Ability to Relocate:<ul><li>Shreveport, LA 71109: Relocate before starting work (Required)</li></ul>Work Location: In person

Front Desk Clerk

Holiday Inn Express Elizabeth-Newark Airport

Hotel Front Desk AgentJoin our team as a Front Desk Agent and be the first point of contact for our valued guests! As a Front Desk Agent, you will play a vital role in providing exceptional guest service and ensuring a smooth check-in/check-out process.We are looking for individuals who are friendly, professional, and have a passion for delivering outstanding customer service. If you enjoy interacting with people from all walks of life and thrive in a fast-paced environment, this is the perfect opportunity for you!We offer benefits such as dental and vision insurance, paid time off, employee discounts for IHG brand travel, and opportunities for career growth within our organization!If you are ready to join our team and make a positive impact on our guests' experience, please submit your application today. We look forward to hearing from you!Responsibilities- Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests, ensuring accuracy of information - Answer phone calls and respond to guest inquiries - Provide information about hotel amenities, services, and local attractions - Handle guest complaints or concerns with patience and professionalism - Process payments and maintain accurate records - Assist with reservations and room assignments - Maintain a clean and organized front desk areaQualifications- Excellent customer service and communication skills - Strong attention to detail and organizational abilities - Ability to multitask and prioritize tasks effectively - Proficient in computer software and office phone systems - Previous experience in a similar customer service role is preferredPay: From $16.00 per hourBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>Hotel Front Desk: 1 year (Preferred)</li><li>Customer Service: 1 year (Required)</li><li>Hotel: 1 year (Preferred)</li></ul>Work Location: In person

Hotel Front Desk Agent

Seaway Inn

Seaway Inn is a small, 20-room hotel in a high-traffic beach area. We are hiring a dependable part-time Front Desk Agent to handle guest service, reservations, and daily front desk procedures. Located right on the beach with views of the ocean and the Boardwalk, we're in the heart of all the summer fun. This is a great fit for someone upbeat who enjoys being part of people's vacations and helping guests make the most of their stay.This is a flexible coverage role for the summer, ideal for someone local with an open schedule who can work both morning and evening shifts. Starting at roughly 2 days per week, with potential for additional hours based on business needs.What You&rsquo;ll Do<ul><li>Check guests in and out and handle basic guest requests</li><li>Answer phones, respond to guest questions, and communicate clearly and calmly</li><li>Manage reservations and guest profiles</li><li>Take payments, follow deposit and cancellation policy procedures, and document actions clearly</li><li>Coordinate room status with housekeeping</li><li>Coordinate with other shifts</li><li>Maintain a clean, organized front desk and back office</li></ul>What We Need<ul><li>Reliable and available on short notice for coverage during the busy season</li><li>Best fit for someone without a conflicting job or school schedule</li><li>Flexible, open availability across AM (8-4) and PM (4-12) shifts</li><li>Reliable attendance and strong punctuality</li><li>Comfort using computers, email, and basic systems</li><li>Professional communication and good judgment with guests and vendors</li><li>Ability to work weekends and some holidays</li><li>Able to stand, walk, and manage a front desk environment</li></ul>Preferred (Not Required)<ul><li>Prior hotel front desk or customer service experience</li><li>Santa Cruz local or student with stable availability</li></ul>Job Type: Part-timePay: From $18.00 per hourEducation:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>Hospitality: 1 year (Preferred)</li><li>Front Desk: 1 year (Preferred)</li></ul>Work Location: In person

Part-Time Guest Service Agent - Flexible Schedule

Holiday Inn Express and Suites

We are seeking 1 dedicated Front Desk Agent to join our team in providing exceptional customer service in a hospitality setting. If you have a passion for guest relations and creating memorable experiences, we want to hear from you.Duties - Greet guests upon arrival and provide a warm welcome - Assist guests with check-in and check-out procedures - Handle guest inquiries and provide accurate information about the hotel amenities and services - Manage reservations and room assignments efficiently - Utilize phone systems to answer calls and direct them appropriately - Ensure the front desk area is organized and presentable at all timesRequirements - Prior experience in customer service, preferably in a hotel or resort setting - Strong communication skills with the ability to interact effectively with guests from diverse backgrounds - Proficiency in multilingual communication is a plus - Knowledge of hotel management software is advantageous - Ability to work in a fast-paced environment while maintaining a positive attitude- Approx 16-24 hours per week (must be able to work 1 shift 7a-5:30 pm &amp; 2 evening shifts, 3p to 11p)<ul><li>Come by to fill out an application and bring a resume if you have one.</li></ul>***Please no phone calls.***1 year Hotel Front Desk experience preferred***Opera experience is beneficial.Job Type: Part-timePay: From $15.00 per hourBenefits:<ul><li>Employee discount</li></ul>Application Question(s):<ul><li>Are you available at least shift 7 am-5:30 pm?</li><li>This positions requires working weekends. Are you available to work Fridays?</li><li>This positions requires working weekends. Are you available to work Saturday?</li><li>This positions requires working weekends. Are you available to work Sundays?</li></ul>Work Location: In person

Motel 6

<div>
 
 Benefits/Perks
 
 
 
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 Flexible Scheduling
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 Career Advancement Opportunities
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 Competitive Compensation
 
 
 
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 Job Summary
 
 
 
 We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.
 
 
 
 Responsibilities:
 
 
 
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 Monitor the maintain knowledge of hotel operations and activities
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 Take reservations and answer questions via phone, email, and in-person
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 Build rapport with guests and identify their needs through friendly conversation and open-ended questions
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 Describe the features and amenities of guest rooms
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 Ensure compliance with health and quality standards
 
 
 
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 Qualifications
 
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 Friendly and outgoing personality
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 Familiarity with hospitality industry standards
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 Proficient in English; knowledge of other languages is a plus
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 Computer literacy
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 Able to resolve issues with a customer-focused orientation
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 Able to lift 30 pounds
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Front Desk Agent

Search 2333+ Hotel front desk clerk jobs near you this June. New roles added regularly across leading industries. Apply today.

2333 hotel front desk clerk jobs Near Me

Hotel Front Desk Clerk-Full-Time(Bettendorf)

Hotel Nikko Guam - Front Desk Clerk (Part Time or Full Time Status)

Front Desk Clerk

Hotel Front Desk Agent

Part-Time Guest Service Agent - Flexible Schedule

Hotel Front Desk Agent

Front Desk Agent