hotel front desk clerk

<div>
 We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You&rsquo;ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
 
 
 
 Compensation:
 
 $15 - $17 hourly
</div>

Hotel Front Desk Clerk

DelMonte Hotel Group

<div>
 Job Details
 
 
 
 Description
 
 
 
 Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a
 
 Front Desk Clerk
 
 .
 
 
 You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today &ndash; we&rsquo;re waiting to hear from you!
 
 
 
 Job Responsibilities
 
 
 
 As a
 
 Front Desk Clerk
 
 , you will be responsible for performing a variety of guest service activities while providing the highest level of service possible.
 
 
 
 Your Specific Duties In This Role Will Include
 
 
 
 <ul>
 <li>
 Greet, register, and assign rooms to guests.
 </li>
 <li>
 Answer telephone.
 </li>
 <li>
 Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
 </li>
 <li>
 Make and confirm reservations.
 </li>
 <li>
 Monitor room availability.
 </li>
 <li>
 Block rooms.
 </li>
 <li>
 Program wake-up calls.
 </li>
 <li>
 Handle guest mail and messages.
 </li>
 <li>
 Perform check-out services.
 </li>
 <li>
 Open and close shifts making cash drops as necessary.
 </li>
 <li>
 Maintain market stock and coffee area as needed.
 </li>
 <li>
 Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
 </li>
 <li>
 Provide guests with directions and information regarding the local area.
 </li>
 <li>
 Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
 </li>
 <li>
 Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.
 </li>
 <li>
 Schedule shuttle runs for guests (hotels with shuttle only).
 </li>
 <li>
 Provide safe transportation to all guests using the hotel shuttle vehicle (select service properties only).
 </li>
 <li>
 Perform laundry duties as needed (Fairfield Inn only).
 </li>
 <li>
 Maintain continental breakfast, including closing and cleaning of area (Fairfield Inn only).
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 We are looking for a self-motivated
 
 Front Desk Clerk
 
 with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication skills.
 
 
 
 Specific Qualifications For The Role Include
 
 
 
 <ul>
 <li>
 1 to 3 months related experience; High school diploma or general education degree (GED); or equivalent combination of education and experience.
 </li>
 <li>
 Solid organizational, time-management and prioritization skills
 </li>
 <li>
 Exceptional customer service skills
 </li>
 <li>
 Ability to multi-task in a fast-paced environment
 </li>
 <li>
 Basic computer and administrative skills
 </li>
 <li>
 Availability to work a flexible schedule
 </li>
 <li>
 Maintain a valid Driver&rsquo;s License from the state which you reside with no major violations.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 As a
 
 Front Desk Clerk
 
 with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It&rsquo;s the kind of company where many of our associates come for a job, but stay for a career&mdash;the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.
 
 
 Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.
 
 
 <ul>
 <li>
 Compensation: $16.00 - $16.25 per hour
 </li>
 <li>
 Comprehensive benefit packages for full-time positions
 </li>
 <li>
 Hotel room discounts at our locations around the globe
 </li>
 <li>
 Discounts on food and beverages
 </li>
 <li>
 Professional development and advancement opportunities
 </li>
 </ul>
</div>

Hotel Front Desk Clerk (Open Availability Required)

Commonwealth Hotels

<div></div><div><div>Join Our Team at the Residence Inn by Marriott Kenwood!</div>
<div> 
The Residence Inn by Marriott Kenwood is seeking a Part-Time Hotel Night Auditor, Overnight Hotel Guest Service Agent, Overnight Hotel Front Desk Clerk or Overnight Hotel Front Office Agent.</div>
<div></div><div>About Us: 
Working at the Residence Inn Kenwood offers numerous benefits, including professional growth within the globally recognized Marriott brand, access to comprehensive training, and career development opportunities. Associates enjoy competitive wages, benefits like health insurance and discounted hotel stays, and a supportive, team-oriented work environment. Located just off I-71 next to Kenwood Towne Center, our all-suite hotel offers the perfect blend of comfort and convenience for guests and a fantastic work environment for our team. As part of our growing team, you will help create memorable experiences in a vibrant setting, with amenities like a heated indoor pool, a 24-hour fitness center, and spacious suites designed to help guests feel at home. We believe in supporting our team members, offering opportunities for growth and an environment where your contributions truly matter. If you're looking to advance your career in hospitality and be part of a dedicated and supportive team, join us at Residence Inn Kenwood. 
 
Why This Role? 
Working as a Hotel Night Auditor, Overnight Guest Service Agent, Overnight Hotel Front Desk Agent or Overnight Hotel Front Desk Clerk at the Residence Inn by Marriott Kenwood offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Agent, or Overnight Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel&rsquo;s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.</div>
<div></div><div>What&rsquo;s In It for You? 
Comprehensive Benefits: Medical, Dental and Vision 
Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts 
Time Off: Vacation, Personal Days, and Holiday pay 
Exclusive Discounts: Hotel, food, and beverage savings for personal travel 
Professional Growth: Online training courses and Commonwealth University 
Additional Support: Employee Assistance Program, jury duty leaves, bereavement leave, and more</div>
<div></div><div>Key Responsibilities for the Part-Time Hotel Night Auditor, Overnight Hotel Guest Service Agent, Overnight Hotel Front Desk Clerk or Overnight Hotel Front Office Agent include:</div>
<ul><li>Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.</li>
<li>Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.</li>
<li>Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.</li>
<li>Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.</li>
<li>Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.</li>
<li>Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.</li>
<li>Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.</li>
<li>Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel&rsquo;s property management system (PMS).</li>
<li>Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.</li>
<li>Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.</li>
</ul>
<div> 
What We are Looking for in a Part-Time Hotel Night Auditor, Overnight Guest Service Agent, Overnight, or Overnight Front Office Agent:</div>
<ul><li>Previous experience in customer-facing roles, such as in hospitality, retail, or food service is preferred.</li>
<li>Familiarity with using computers and software systems, especially reservation or property management systems (PMS)</li>
<li>Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.</li>
<li>Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.</li>
<li>Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.</li>
<li>Hospitality or Front Desk Experience (Preferred)</li>
<li>A high school diploma or equivalent</li>
<li>Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands.</li>
</ul><div>Applicants should have flexibility to work weekends &amp; holidays</div>
<div></div><div>Why Commonwealth Hotels? 
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results. 
 
Explore Our Hotel: 
https://www.marriott.com/en-us/hotels/cvgkr-residence-inn-kenwood/overview/ 
 
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs. 
 
Join us in shaping the future of hospitality in Kenwood, Ohio! Apply today!</div></div>

Night Audit

West Brickell Hotel

Job Overview Join our dynamic hospitality team as a Front Office Agent, where you will be the welcoming face and first point of contact for our guests. This energetic role involves delivering exceptional guest services, managing front desk operations, and ensuring a seamless check-in and check-out experience. Your enthusiasm and professionalism will set the tone for guests&rsquo; entire stay, creating memorable experiences that encourage repeat visits. If you thrive in a fast-paced environment, possess excellent communication skills, and have a passion for hospitality, this is the perfect opportunity to showcase your talents and grow within a vibrant resort or hotel setting.Responsibilities<ul><li>Greet guests warmly upon arrival, providing a friendly and professional check-in experience</li><li>Manage multi-line phone systems with courtesy and efficiency, addressing guest inquiries promptly</li><li>Handle guest reservations, cancellations, and modifications accurately using hotel management software</li><li>Assist guests with concierge services, including providing local information and special requests</li><li>Reconcile daily financial transactions and ensure accuracy of records</li><li>Maintain guest relations by resolving issues swiftly and professionally, ensuring satisfaction</li><li>Uphold phone etiquette standards and ensure all front desk operations run smoothly and efficiently</li></ul>Experience<ul><li>Previous experience in hotel management or front desk operations within a hospitality environment is highly preferred</li><li>Strong customer service skills with the ability to handle diverse guest needs in a multilingual or bilingual setting</li><li>Familiarity with hotel management systems and multi-line phone systems is advantageous</li><li>Knowledge of guest relations, hospitality principles, or resort operations enhances performance in this role</li><li>Experience Front Office procedures or hotel experience involving guest services is a plus</li><li>Excellent communication skills in multiple languages are desirable to serve an international clientele</li></ul>Join us to be part of an energetic team dedicated to delivering top-tier hospitality experiences!Pay: $15.50 - $17.00 per hourBenefits:<ul><li>Employee discount</li><li>Free parking</li></ul>Work Location: In person

Front Office Agent

South Beach Group Hotels

<div>Job Title: Overnight Front Desk Agent 
Classification: Nonexempt
 
Department: Overnight Front Desk Agent 
Reports to: Front Desk Manager
 
Job Description
Summary/Objective
The Overnight Front Desk Agent is responsible for ensuring all guests are promptly checked-in and out of the hotel, and all guest requests and queries are handled politely and efficiently in accordance with hotel standards.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul><li>Check guests out of the hotel in accordance with procedures; make change, cash checks, and post charges to guest accounts, using standards of service
</li><li>Welcome and register guests into Hotel, fulfilling requests, following special instructions and adhering to established security and credit policies and procedures, using standards of service.
</li><li>Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient resort operations.
</li><li>Help management applies the credit policy and guest billing policy.
</li><li>Actively participates in daily briefings and meetings
</li><li>Expected to conduct oneself in a discrete manner in all guest areas
</li><li>Ensures that the safety and confidentiality of all matters pertaining to guests are met in accordance with hotel standards.
</li><li>Know all hotel emergency procedures and conduct oneself in a discrete manner in all guest areas
</li><li>Understand and communicate promotions and enhancements effectively with employees and guests.
</li><li>Using computer system for most functions, select and block rooms for arriving guests; preregister individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested
</li><li>Offer to handle special arrangements during guest stay; coordinate future visits.
</li><li>Perform any other duties assign by his/her manager.
</li></ul>Qualifications
<ul><li>Previous front office, hotel, or customer service experience preferred
</li><li>Bi-Lingual Preferred
</li><li>Ability to work with computers; prefer previous ASI Front Desk Cloud Preferred.
</li><li>Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
</li><li>Ability to communicate, verbally, and in writing, effectively with guests and co-workers; respond to guest requests
</li><li>The ability to understand the tasks performed by a telephone operator, a reservation agent, a concierge and a housekeeper.
</li><li>Ability to handle cash and credit transactions
</li><li>Maintains professionalism at all times, demonstrating courtesy and respect to guests and coworkers
</li><li>Ability to multi task and handle stress in busy periods
</li></ul>Supervisory Responsibility
This position has no supervisory responsibilities.
Work environment
This job operates in a professional office environment. This role routinely uses standards office equipment such as computers, phones, photocopiers, filing cabinet and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
While performing the duties of the job, the employee is regularly required to talk and hear. The position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type/Expected Hours of Work
This is a full-time position, and hours of work and days vary based on business needs. This includes weekends, holidays, evenings and/or overnight shifts.
Required Education and Experience
<ul><li>A minimum of (2) year experience in Front Desk/Hotel environment.
</li><li>A minimum of (1) year experience in customer service background.
</li><li>College degree in hospitality, business administration or similar.
</li><li>Must be able to work independently and exercise good judgment to resolve issues.
</li><li>Flexible schedule. Able to work weekends and holidays.
</li><li>Must be able to stand for long periods of time.
</li><li>Excellent communication skills, both written and oral.
</li></ul>AAP/EEO Statement
The company is an equal opportunity employer and does not discriminate on the basis of race, color, age, sex, national origin, religion, physical or mental disability, veteran status, or any other basis protected by federal, state, or local law. Employment decisions are based on the principles of equal opportunity and affirmative action; and policies in the employee handbook.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice.
No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.</div>

Overnight Front Desk Agent - Croydon Hotel

Major Management

<div>The Bend Super 8 is seeking a dedicated Front Desk Agent to join our team in providing exceptional customer service at our hotel. The idea candidate will have a passion for hospitality and ensuring guests have a memorable experience during their stay.
Duties:<ul><li>Greet guests upon arrival and provide them with information about services and amenities</li><li>Assist guests with check in and check out process efficiently</li><li>Handle guests inquiries, requests, and complaints promptly and professionally</li><li>Operate phone systems to answer calls and direct them to the appropriate department</li><li>Perform night audit duties to ensure accuracy in guest billing and accounting processes</li><li>Maintain a clean and organized front desk area</li><li>Coordinate with other hotel departments to meet guest needs effectively</li></ul> 
Requirements:<ul><li>Previous experience in a front desk, guest services, or hotel enviromental is preferred</li><li>Strong customer service skills with a focus on guest relations</li><li>Knowledge of hospitality management practices and procedures</li><li>Familiarity with resort operations is a plus</li><li>Excellent phone etiquette and communication skills</li><li>Ability to multitask in a fast paced environment</li></ul>
Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests!</div>

Front Desk Agent

Ignite Hotels

<div>Front Desk Agent (Guest Service)
This hotel is professionally managed by Ignite Hotels, a hospitality management company operating select-service and extended-stay properties across multiple states. Ignite Hotels combines disciplined operations with genuine hospitality, emphasizing teamwork, accountability, and delivering memorable guest experiences across its portfolio.
About the Role
The Front Desk Agent is the first and last impression of the hotel. This role delivers outstanding guest service, supports check-in/check-out, and assists with daily front office operations.
Essential Functions<ul><li>
Greet guests warmly and provide efficient check-in and check-out services.</li><li>
Handle guest questions, requests, and concerns in a professional and timely manner.</li><li>
Process reservations, room assignments, and payment transactions accurately.</li><li>
Follow cash handling procedures and front office policies.</li><li>
Maintain brand, product, and service standards at the front desk and lobby.</li><li>
Coordinate with housekeeping and maintenance to meet guest needs.</li><li>
Answer phones, manage emails, and respond to guest inquiries.</li><li>
Support loyalty programs and local marketing initiatives as directed.</li><li>
Maintain cleanliness and organization of the front desk and lobby area.</li><li>
Perform other duties as assigned.</li></ul>
This description is intended to outline the general nature and level of work performed. It is not an exhaustive list of all duties, responsibilities, or qualifications. Duties and responsibilities may change based on business needs. Employees are expected to maintain professional conduct and uphold company standards of service and integrity at all times.
Qualifications
Experience<ul><li>
Customer service or hospitality experience preferred (hotel front desk a plus).</li></ul>
Education<ul><li>
High school diploma or GED required.</li></ul>
Skills &amp; Abilities<ul><li>
Friendly, professional communication skills with a service-first mindset.</li><li>
Ability to multitask and stay calm in a fast-paced environment.</li><li>
Basic computer skills; PMS experience (Opera, OnQ, Choice Advantage, etc.) a plus.</li><li>
Reliable, punctual, detail-oriented, and professional.</li><li>
Strong problem-solving and guest recovery skills.</li></ul>
Availability<ul><li>
Scheduling may include evenings, weekends, and holidays based on operational needs.</li></ul>
Physical Requirements<ul><li>
Ability to stand for extended periods and lift up to 50 pounds as needed.</li></ul>
Work Environment
This position operates in a hotel environment with frequent guest interaction and a fast-paced operational setting.
Reports To: Front Office Manager and/or other designated Company leadership
Employment is governed by applicable state and federal law.
Benefits for eligible employees may include health insurance coverage and paid time off. Certain positions may also be eligible for additional compensation consistent with Company policy and applicable law.
Employment may be contingent upon successful completion of background screening and/or drug testing consistent with applicable federal, state, and local law.
The employing entity for this position is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to legally protected status.</div>

Guest Service Rep

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