hotel front desk clerk

Quality Inn Bulls Gap Exit 23

Job SummaryQuality Inn I-81 Exit 23 Bulls Gap is seeking a reliable Part-Time Front Desk Agent to join our team for 2nd and 3rd shift.Schedule: Part-time2nd Shift : (3 PM - 11 PM)3rd Shift: (11 PM &ndash; 7 AM)Responsibilities:<ul><li>Check guests in/out with excellent customer service</li><li>Answer phones, manage reservations, assist guests</li><li>Handle payments</li><li>Keep lobby/front desk clean and organized</li></ul>Requirements:<ul><li>Customer service or hotel experience preferred, but not required</li><li>Must be dependable, professional, and comfortable working independently</li><li>Basic computer skills</li><li>Front Desk: 1 year (Preferred, not required)</li><li>Hospitality: 1 year (Preferred, not required)</li></ul>Job Type: Part-timePay: From $10.00 per hourExperience:<ul><li>Front desk: 1 year (Preferred)</li><li>Hotel: 1 year (Preferred)</li></ul>Work Location: In person

Hotel Front Desk Clerk

Concord Hospitality

<div>Front Desk &amp; Guest Care

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility &ndash; this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities:

As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by:
<ul>
<li>Assisting guests efficiently, courteously and professionally at all times.</li>
<li>Maintain a high level of service and hospitality.</li>
<li>Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.</li>
<li>Post guest charges, collect payments and follow all cash handling procedures as required by Concord.</li>
<li>Handle guest mail and messages with respect to privacy and professionalism.</li>
<li>Be knowledgeable of the hotel brand and various programs (travel programs, special offers).</li>
<li>Be a great communicator to various departments and management on guest comments and concerns.</li>
<li>Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.</li>
<li>Have full knowledge of hotel safety and emergency procedures.</li>
</ul>
Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training &amp; development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It&rsquo;s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. 


If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.</div>

Front Desk Clerk - Brand New Hyatt Place PM Shift

Thousand Hills Resort Hotel

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<h1 class="jobSectionHeader">Universal Front Desk Agent</h1>
Location: Branson, MO, 65616
Company: Thousand Hills Resort Hotel
<h2 class="jobSectionHeader">Job Description</h2>
We are seeking a reliable and customer-focused Universal Front Desk Agent to join our team at Thousand Hills Resort Hotel in Branson, MO. The ideal candidate will be responsible for welcoming and checking in guests who arrive at the front desk, answering incoming calls, and providing excellent customer service throughout their stay.
<h2 class="jobSectionHeader">Responsibilities</h2>
<ul><li>Greet and check in guests promptly and professionally upon arrival.</li>
<li>Answer phone calls and respond to guest inquiries in a courteous and efficient manner.</li>
<li>Use hotel systems and computer software to manage reservations, check-ins, and check-outs.</li>
<li>Assist guests with requests and provide information about hotel services and local attractions.</li>
<li>Maintain an organized and clean front desk area.</li>
<li>Coordinate with other hotel departments to ensure guest satisfaction.</li>
</ul><h2 class="jobSectionHeader">Qualifications</h2>
<ul><li>Previous experience as a front desk agent or in a customer service role preferred.</li>
<li>Proficient in using computer systems and hotel management software.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to multitask and handle stressful situations with professionalism.</li>
<li>Strong attention to detail and organizational skills.</li>
<li>Availability to work flexible hours, including weekends and holidays.</li>
</ul><div>```</div></div>

Universal Front Desk Agent

Columbia Hotels Inc

Front Desk Agent &ndash; Holiday Inn Express Full Job DescriptionWe are looking for a friendly and dependable Front Desk Agent to join our team at Holiday Inn Express. This position is responsible for welcoming guests, checking guests in and out, answering questions, and helping create a positive guest experience.The ideal candidate has a positive attitude, enjoys working with people, and can provide excellent customer service in a fast-paced hotel environment.Responsibilities<ul><li>Greet guests with a friendly and professional attitude</li><li>Check guests in and out of the hotel</li><li>Answer phone calls and assist guests with questions or requests</li><li>Handle reservations and payments</li><li>Assist with guest concerns in a timely manner</li><li>Maintain a clean and organized front desk area</li><li>Work closely with housekeeping and maintenance teams to support guest needs</li><li>Follow hotel policies and procedures</li></ul>Qualifications<ul><li>Previous hotel experience preferred but not required</li><li>Basic computer skills</li><li>Strong communication and multitasking abilities</li><li>Reliable, professional, and team-oriented</li><li>Must be able to work flexible shifts, including weekends and holidays</li></ul>Pay: From $17.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li></ul>Work Location: In person

Part Time Hotel Front Desk

Q Casino + Resort

<div>
 
 THE KEY HOTEL
 
 
 
 
 HILTON GARDEN INN DUBUQUE
 
 
 Q CASINO + RESORT
 
 
 
 
 Hotel Front Desk Associate
 
 
 
 
 Position Summary
 
 
 
 The Hotel Front Desk Associate is responsible for welcoming guests, managing check-in and checkout processes, and providing exceptional service throughout their stay. This dual-brand role supports both The Key Hotel and Hilton Garden Inn Dubuque, with shifts possible at either location. The associate ensures smooth front desk operations, maintains lobby cleanliness, and assists guests with inquiries, directions, and hotel services.
 
 
 
 Reports To
 
 
 
 <ul>
 <li>
 Hotel Operations Manager
 </li>
 <li>
 Director of Hotel Operations
 
 
 </li>
 </ul>
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Efficiently manages front desk operations, ensuring quick check-in and checkout.
 </li>
 <li>
 Warmly and professionally welcomes guests.
 </li>
 <li>
 Directs guests to appropriate staff for assistance with food, laundry, concierge, or housekeeping.
 </li>
 <li>
 Handles guest requests with professionalism and courtesy.
 </li>
 <li>
 Ensures prompt delivery of final bills.
 </li>
 <li>
 Keeps lobby and shared areas neat and orderly.
 </li>
 <li>
 Maintains knowledge of hotel policies, room rates, discounts, and local events.
 </li>
 <li>
 Provides information about local attractions and hotel offerings.
 </li>
 <li>
 Operates and maintains laundry equipment including washers, dryers, and iron press.
 </li>
 <li>
 Washes, dries, folds, and sorts hotel linens.
 </li>
 <li>
 Stocks laundry closets and carts.
 </li>
 <li>
 Maintains daily laundry records and inventory of supplies.
 </li>
 <li>
 Responds professionally to guest complaints.
 </li>
 <li>
 Performs other related duties as assigned.
 
 
 </li>
 </ul>
 
 Required Skills And Abilities
 
 
 
 <ul>
 <li>
 Excellent verbal and written communication.
 </li>
 <li>
 Strong interpersonal and customer service skills, including handling difficult patrons.
 </li>
 <li>
 Organizational skills and attention to detail.
 </li>
 <li>
 Familiarity with the local area and ability to provide directions.
 </li>
 <li>
 Proficiency with Microsoft Office Suite.
 </li>
 <li>
 Experience using laundry detergents and equipment.
 </li>
 <li>
 Ability to work long hours and weekends.
 </li>
 <li>
 Quick decision-making and problem-solving.
 </li>
 <li>
 Team collaboration and high attention to detail.
 
 
 </li>
 </ul>
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or equivalent required.
 </li>
 <li>
 Legally authorized to work in the U.S.
 </li>
 <li>
 Basic English literacy required.
 </li>
 <li>
 Customer service experience preferred but not required.
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 <ul>
 <li>
 Prolonged periods of standing at front desk and sitting at a desk and working on a computer.
 </li>
 <li>
 Must be able to lift up to 15 pounds at times.
 
 
 </li>
 </ul>
 
 Working Environment and Conditions
 
 
 
 <ul>
 <li>
 Fast-paced hospitality setting with frequent guest interactions.
 </li>
 <li>
 Indoor environment with moderate noise levels from lobby activity and guest traffic.
 </li>
 <li>
 Exposure to busy periods during check-in/check-out times, weekends, and special events.
 </li>
 <li>
 Requires flexibility to work various shifts, including evenings, weekends, and holidays.
 
 
 </li>
 </ul>
 
 Equipment and Tools
 
 
 
 <ul>
 <li>
 Front desk computer systems and reservation software.
 </li>
 <li>
 Telephone and multi-line communication systems.
 </li>
 <li>
 Credit card processing terminals and cash handling tools.
 </li>
 <li>
 Printers, copiers, and basic office supplies.
 </li>
 <li>
 Maps, brochures, and guest information materials.
 </li>
 </ul>
</div>

Hotel Front Desk

South Beach Group Hotels

<div>Job Title: Overnight Front Desk Agent 
Classification: Nonexempt
 
Department: Overnight Front Desk Agent 
Reports to: Front Desk Manager
 
Job Description
Summary/Objective
The Overnight Front Desk Agent is responsible for ensuring all guests are promptly checked-in and out of the hotel, and all guest requests and queries are handled politely and efficiently in accordance with hotel standards.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul><li>Check guests out of the hotel in accordance with procedures; make change, cash checks, and post charges to guest accounts, using standards of service
</li><li>Welcome and register guests into Hotel, fulfilling requests, following special instructions and adhering to established security and credit policies and procedures, using standards of service.
</li><li>Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient resort operations.
</li><li>Help management applies the credit policy and guest billing policy.
</li><li>Actively participates in daily briefings and meetings
</li><li>Expected to conduct oneself in a discrete manner in all guest areas
</li><li>Ensures that the safety and confidentiality of all matters pertaining to guests are met in accordance with hotel standards.
</li><li>Know all hotel emergency procedures and conduct oneself in a discrete manner in all guest areas
</li><li>Understand and communicate promotions and enhancements effectively with employees and guests.
</li><li>Using computer system for most functions, select and block rooms for arriving guests; preregister individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested
</li><li>Offer to handle special arrangements during guest stay; coordinate future visits.
</li><li>Perform any other duties assign by his/her manager.
</li></ul>Qualifications
<ul><li>Previous front office, hotel, or customer service experience preferred
</li><li>Bi-Lingual Preferred
</li><li>Ability to work with computers; prefer previous ASI Front Desk Cloud Preferred.
</li><li>Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
</li><li>Ability to communicate, verbally, and in writing, effectively with guests and co-workers; respond to guest requests
</li><li>The ability to understand the tasks performed by a telephone operator, a reservation agent, a concierge and a housekeeper.
</li><li>Ability to handle cash and credit transactions
</li><li>Maintains professionalism at all times, demonstrating courtesy and respect to guests and coworkers
</li><li>Ability to multi task and handle stress in busy periods
</li></ul>Supervisory Responsibility
This position has no supervisory responsibilities.
Work environment
This job operates in a professional office environment. This role routinely uses standards office equipment such as computers, phones, photocopiers, filing cabinet and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
While performing the duties of the job, the employee is regularly required to talk and hear. The position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type/Expected Hours of Work
This is a full-time position, and hours of work and days vary based on business needs. This includes weekends, holidays, evenings and/or overnight shifts.
Required Education and Experience
<ul><li>A minimum of (2) year experience in Front Desk/Hotel environment.
</li><li>A minimum of (1) year experience in customer service background.
</li><li>College degree in hospitality, business administration or similar.
</li><li>Must be able to work independently and exercise good judgment to resolve issues.
</li><li>Flexible schedule. Able to work weekends and holidays.
</li><li>Must be able to stand for long periods of time.
</li><li>Excellent communication skills, both written and oral.
</li></ul>AAP/EEO Statement
The company is an equal opportunity employer and does not discriminate on the basis of race, color, age, sex, national origin, religion, physical or mental disability, veteran status, or any other basis protected by federal, state, or local law. Employment decisions are based on the principles of equal opportunity and affirmative action; and policies in the employee handbook.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice.
No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.</div>

Overnight Front Desk Agent - Croydon Hotel

BGE Limited

Male Front Desk Manager RequiredWe are hiring a Male Front Desk Manager for our hotel/guesthouse branch located in F-7, Islamabad.Requirements:. Minimum 1&ndash;2 years of experience as a hotel/guesthouse receptionist. Good communication and guest-handling skills.Presentable personality with a professional attitude.PLEASE NOTE:This position is strictly for candidates with prior hotel/guesthouse experience.Applications with irrelevant experience will not be considered for this position.Salary Package:PKR 30,000 &ndash; 50,000 (based on experience)Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Male Front Desk Manager

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