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hotel front office manager

Hilton

Overview Front Office Supervisor Intern assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. A Front Office Supervisor Intern is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: What will I be doing? <ul><li>Supervise the efficient operations of reception including check in/out procedures</li><li>Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved</li><li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments</li><li>Demonstrate a high level of customer service at all times</li><li>Advise team of any special events or VIP Guests in the hotel for events or for general accommodations</li><li>Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork</li><li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties</li><li>Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards</li><li>Act in accordance with fire, health and safety regulations and follow the correct procedures when required</li><li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>Follow and adhere to company brand standards</li><li>Assist other departments wherever necessary and maintain good working relationships with Team Members</li><li>Work with your Manager to identify a specific project to complete during your internship placement</li></ul> What are we looking for? Front Office Supervisor Interns serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>Previous experience in a customer-focused industry</li><li>Desire to progress within the Hospitality industry</li><li>Positive attitude and good communication skills</li><li>Commitment to delivering a high level of customer service</li><li>Excellent grooming standards</li><li>Ability to work on your own and as part of a team</li><li>Competent level of IT proficiency</li></ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>Previous supervisory experience</li><li>Previous experience in the hotel industry</li></ul> What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Job Details <ul><li>Seniority level: Internship</li><li>Employment type: Full-time</li><li>Job function: Other</li><li>Industries: Hospitality</li></ul> Location Work Locations: Embassy Suites by Hilton Dubai Business Bay Brand Brand: Embassy Suites by Hilton Job Job: Guest Services, Operations, and Front Office

Front Office Supervisor

Meliá Hotels International

"The world is yours with Meliá" Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family. Discover some of the benefits we offer: <ul> <li>My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.</li> <li>My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.</li> </ul> Be proud to belong to Meliá as we are proud of you. Your Tasks <ul> <li>Representation of the Front Office Manager and Front Office Assistant Manager</li> <li>Development and introduction of standards at the front office area as well as the subsequent support of the front office team</li> <li>Check-in / check-out as well as the individual greeting and farewell of our guests</li> <li>Close cooperation with all departments for a unique hotel experience</li> <li>Professional presentation of our hotel through active, personal guest and customer contact</li> <li>Advising our guests on the location, facilities and the full range of services on offer</li> <li>Ensuring quality standards</li> </ul> What we are looking for <ul> <li>Experience in a similar role with luxury background</li> <li>High level of English and Arabic or Russian or Spanish</li> <li>A friendly and sympathetic personality</li> <li>Flexibility and motivation</li> </ul> At Meliá we are all VIP Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want. Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company. Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible. If you want to be "Very Inspiring People", follow us on: INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR Ajman, Ajman Emirate, United Arab Emirates 3 days ago Dubai, Dubai, United Arab Emirates 20 hours ago We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Front Office Supervisor - ME Dubai

Dubai Holding LLC

Overview Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world's most discerning travellers. About the Job An exciting opportunity has arisen for Rooms Interns to join Jumeirah Hotels in Dubai.The main duties and responsibilities of this role include:<ul><li>Create great first impressions by welcoming guests, handling check-ins, and escorting them while showcasing hotel facilities.</li><li>Boost satisfaction and revenue through proactive upselling, smooth walk-in handling, quick issue resolution, and consistently high service standards.</li><li>Deliver VIP and group excellence by preparing rooms, arranging amenities, managing group check-ins, and fulfilling special requests.</li><li>Maintain accurate guest profiles and communication records in the PMS.</li><li>Support daily operations by coordinating with other departments, preparing reports, and ensuring the lobby and front desk are guest ready.</li></ul> About You The ideal candidate for this position will have the following experience and qualifications:<ul><li>Must be currently enrolled in a university or a recent graduate of a relevant university degree</li><li>Fluent in English; additional languages are a strong advantage</li><li>Proficiency in Microsoft Office and knowledge of front office systems, particularly Opera PMS and HotSOS</li><li>Strong interpersonal and communication skills</li><li>Ability to work flexibly, adapting to varying schedules and hotel occupancy demands</li></ul> About the Benefits At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.Benefits include:<ul><li>Supportive and inclusive work environment</li><li>Access to Learning & Development programmes and clear career pathways</li><li>Colleague discounts on food & beverage</li><li>Company-provided shared accommodation</li><li>Competitive tax-free salary paid in UAE Dirhams (AED)</li></ul>

Intern - Rooms - Jumeirah Hotels Dubai

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25193287
 
 
 
 Job Category
 
 Management Development Programs/Interns
 
 
 
 Location
 
 Four Points by Sheraton Bur Dubai, Sheikh Sabah Al-Ahmad Al-Jaber Al-Sabah Street 4C, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you�ll be better prepared to pursue opportunities post graduation. Here�s to exploring, kickstarting your dream career, and joining us on your journey!
 
 
 To be considered for an internship, you must be a current college or university student. Want to join us? Apply now!
 
 
 Marriott International is the world�s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
 
 
 marriotthotelinternship
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Front Office Intern - Four Points by Sheraton Bur Dubai

Minor Hotels

<div>
 
 
 
 NH Collection Dubai The Palm: Eclectic Elegance on Palm Jumeirah
 
 
 
 
 
 
 Feel the ambiance at our exciting new hotel on Palm Jumeirah. Sitting on the exclusive West Beach, NH Collection Dubai The Palm gives easy access to the nearby Nakheel Mall.
 
 
 
 
 Our new property is brimming with energy and chic touches of authentic local character. The new 14-storey property is offering 227 hotel guest rooms and suites and 306 serviced apartments.
 
 
 
 
 Guests are just a short journey from all Dubai&rsquo;s top attractions, including the Burj Khalifa, Dubai Mall, and Dubai Marina. Our sunset-facing rooftop infinity pool and its elegant bar and lounge is the perfect place to feel relaxed between exploring. Those seeking a more stimulating atmosphere can indulge at the hotel&rsquo;s lively sports bar, set to be one of the new &lsquo;go to&rsquo; spots in Dubai.
 
 
 
 
 
 
 Job Description
 
 
 
 
 We are seeking an exceptional Assistant Front Office Manager to join our prestigious hotel in the heart of Dubai, United Arab Emirates. As a key member of our management team, you will play a crucial role in ensuring seamless front office operations and delivering outstanding guest experiences in one of the world's most dynamic and cosmopolitan cities.
 
 
 
 <ul>
 <li>
 Oversee daily front office operations, including check-in/check-out procedures, guest services, and concierge activities
 </li>
 <li>
 Collaborate with department heads to ensure smooth interdepartmental communication and guest satisfaction
 </li>
 <li>
 Lead, mentor, and motivate the front office team to maintain high standards of service excellence
 </li>
 <li>
 Handle guest concerns and complaints with professionalism and empathy, ensuring timely resolution
 </li>
 <li>
 Monitor and analyze key performance indicators, implementing strategies for continuous improvement
 </li>
 <li>
 Assist in managing front office budgets, controlling costs, and optimizing revenue
 </li>
 <li>
 Ensure compliance with hotel policies, procedures, and safety regulations
 </li>
 <li>
 Participate in the development and implementation of new service initiatives
 </li>
 <li>
 Act as the manager on duty during assigned shifts, making critical decisions as needed
 </li>
 <li>
 Support the Front Office Manager in strategic planning and team development activities
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum of 2 years of experience in a similar role within a luxury or high-volume hotel
 </li>
 <li>
 Bachelor's degree in Hospitality Management or related field preferred
 </li>
 <li>
 Proven leadership and communication skills, with ability to inspire and motivate a diverse team
 </li>
 <li>
 Strong problem-solving and organisational abilities, with meticulous attention to detail
 </li>
 <li>
 Proficiency in hotel management software and property management systems
 </li>
 <li>
 Excellent command of English; knowledge of additional languages advantageous
 </li>
 <li>
 Financial acumen with experience in budgeting and performance analysis
 </li>
 <li>
 Ability to thrive in a fast-paced, multicultural environment, catering to an international clientele
 </li>
 <li>
 Customer-centric mindset with a passion for delivering exceptional guest experiences
 </li>
 </ul>
</div>

Assistant Front Office Manager

Local Bakery in AbuDhabi

Scope and General Purpose of Job:&middot; Under the general direction of the Income Auditor and within the limits of Royal Continental Hotel policies and procedures, is responsible to do the closing of the day&rsquo;s transactions at night and verify the revenues taken by the hotel.Key Duties and Responsibilities:<ul><li>To read Night Auditor&rsquo;s Logbook for any instructions from the Income Auditor.</li><li>To check the lost posting folio and transfer the charges, if any, to the correct folio.</li><li>To check occupancy of the day.</li><li>To check expected arrivals and departures.</li><li>To verify the Front Office Cashier&rsquo;s audit with supporting vouchers, folios and Front Office system to check the following:</li><li>Cash folios are tallied with IDS (Intellectual Data System) cash.</li><li>City ledger folios are signed by the guest, and supported by LPO, charge slip and registration card.</li><li>Credit card folios and purchase slips are signed by the guest and tallies with each other.</li><li>All charge slips to the guest folio has the guest signature on it.</li><li>Paid out vouchers are signed by the guest, and front office manager on duty, with supporting vouchers.</li><li>Verifies if all rebates have proper explanations and approvals.</li><li>Approvals to be verified for complimentary rooms, late checkouts with no charges, and day use room charges.</li><li>Verifies room rate variance report.</li><li>Post room and tax for the day.</li><li>Prints &lsquo;Revenue Report today Gross and Budget&rsquo;, and split service charge and tax for room revenue.</li><li>Print &lsquo;Room Charge Report for the day&rsquo;, and tally service charge and tax for room revenue.</li><li>Split service charge and tax for telephone revenue, and tally total telephone units of Front Office system with Etisalat parallel printer.</li><li>Micros revenue to be exported to the live data.</li><li>Runs pre-audit back up, file maintenance, night audit.</li><li>Prepares daily revenue report, summaries of rebates, paid outs and business calls.</li><li>Releases IDS (Intellectual Data System) to all users after the night audit is completed.</li><li>Verifies P. M. Account Summary.</li><li>Verifies no shows and cancellations of the day.</li><li>Controls all revenue vouchers serially.</li><li>To log all discrepancies and important points that occurred during the night audit.</li></ul>Job Type: Full-timePay: AED1,500.00 - AED2,000.00 per monthApplication Question(s):<ul><li>Are you available to join immediately? </li><li>Familiar with hotel accounts system</li></ul>Experience:<ul><li>as Hotel Night Auditor : 1 year (Required)</li></ul>

Hotel Night Auditor

Bab Al Shams Desert Resort

<div></div><div><div>Coordinator, Front Office 
(18717)</div> 
<div></div>
<div>Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.</div>
<div>Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai&rsquo;s endless dunes and rich culture.</div> 
<div></div>
<div>
About The Role</div>
<div>
The Front Office Coordinator serves as the primary point of contact for guests and supports overall front office operations. This role ensures smooth communication, efficient administrative processes . The Coordinator works closely with Front Office leadership, Rooms Division, and other operational departments to maintain seamless daily operations</div>
<div>
Key Duties and Responsibilities 
<ul><li>To ensure that Standard Operating Procedures are in place for all Front Office sections and that they are updated frequently and adhered to at all times</li><li>To work together with all other hotel departments and to ensure that all Front Office employees fully cooperate with staff from other hotel departments at all times</li><li>To respond all email inquiries.</li><li>To ensure that pre-shift and post-shift briefings are conducted with all Front Office employees to make sure that all necessary information is communicated, all problems are followed up and that all employees are aware of current VIP guests, hotel promotions and room rates</li><li>To ensure that guest profiles in the hotel&rsquo;s property management system are updated correctly after check-in and that all profiles are maintained, cleaned and merged correctly and regularly requests are communicated to all Front Office employees and to other departments as applicable &amp; necessary</li><li>To assist in maintaining the Customer Feedback system</li><li>To regularly check the service quality provided by the Front Office employees by means of customer comments, feedback during departmental &amp; management meetings, etc. and to actively promote all ongoing incentive programs &amp; guest feedback schemes and to communicate the results of such programs/schemes to the other HoDs and managers on a regular basis</li><li>To frequently inspect hotel rooms and provide Housekeeping department with feedback on the status of the rooms</li><li>To communicate all maintnance issues and address them accordingly.</li><li>To review tomorrow&rsquo;s reservations, transportation requests and room allocations and to correct any mistakes before they affect a guest&rsquo;s stay and also to ensure that all special</li><li>To carry out quality control functions in all areas of the department daily to ensure a consistent high quality of all services is maintained</li><li>Monitors the Front Office employees to make sure all guests receive prompt and personal recognition.</li><li>Ensures that the various reports required for the Day to Day Operation are completed accurately, and distributed to the Concerned Departments.</li><li>To ensure standardization &amp; consistency in administration matters, e.g. quotations, deposit policy, letters and group handling</li><li>To interact and communicate with guests &amp; colleagues in a courteous, friendly, open and honest manner at all times</li><li>To be fully aware of all hotel policies, procedures and government rules &amp; regulations and to maintain good relations with the police and other local authorities at all times</li><li>To monitor all displays of information in all Front Office areas regularly and to ensure that they are up to date</li><li>To ensure that all guests&rsquo; passport data is entered into and removed from the HEIS system correctly, on time and in accordance with the current hotel &amp; HEIS standards</li><li>To make sure that all Front Office sections, especially Guest Relations and Bell Desk, are always fully aware of all activities taking place in the hotel, the city and the region, so that guests consistently receive up-to-date and correct information</li><li>Participates in Monthly Statistics and Reports.</li><li>Ensures that Credit Extended to Guests is strictly Controlled and that the Mode of Payment is clearly understood within the limits of the Hotel Credit Policy.</li><li>Review the expected arrivals for the day to identify possible no show in order to maximize room utilization consistantly.</li><li>Reviews all the Night Reports Each Morning before Distribution to ensure it is accurate.</li><li>Reviews the No Show's from the previous day to ensure that the Billing or the action taken is appropriate.</li><li>To regularly liaise with the Housekeeping Department regarding daily arrivals/departures and room allocations and with the Finance Department regarding all daily Front Office finance matters</li><li>To ensure that all Front Office employees on duty are fully familiar with the hotel and conversant with all hotel services and the opening &amp; closing times of all outlets</li></ul></div>
<div>
Experience &amp; Educational Requirements</div>
<ul><li>Degree or Diploma in hotel Management or equivalent</li><li>Qualification in Front Office Operations</li><li>2 years in similar position in a five-star hotel.</li><li>Middle East Experience is preferred</li><li>OPERA/Fidelio Knowledge</li><li>Computer skills</li><li>Excellent communication skills</li><li>Effective communication skills</li><li>Excellent telephone skills</li><li>Ability to attend emergencies in a level-headed manner</li><li>The ability to multitask</li><li>Professionalism</li><li>Attention to Detail &amp; Quality</li><li>Problem Solving and Decision Making</li><li>Interpersonal Skills</li><li>Customer service oriented</li></ul> 
<div></div>
<div>Join a team that is warm,caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Coordinator, Front Office

Explore 3347+ Hotel front office manager in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.