hotel general manager

Bukhowa Group of Companies

JOB SCOPE: Directs the overall operation of the group, to make sure the management of the hotel maximizes performance, profitability, and return on investment by creating a positive and productive work environment and ensuring superior guest service and compliance with quality and operational standards.KEY RESPONSIBILITIES:- Develop and monitor the performance of financial and operational plans that support the overall objectives of the company.- In coordination with the hotel GMs, check and verifies the annual budget and business plan of the hotel, and makes a recommendation for capital improvements to enhance the assets of the hotel and ensure brand loyalty.- Check and verify the delivery of superior guest services at the hotel- Ensures that product quality and service standards are met and all areas of the hotel as pertains to physical appearance, maintenance, and cleanliness.- Ensures the development and execution of marketing plans, and revenue and yield management plans of the hotel to maximize revenue generation, RevPAR, and occupancy levels.- To follow up on the progress of the Laundry Project and make sure it is being completed on deadlines.- To follow up on the contractor&rsquo;s snag list and make sure it is completed with the coordination of the hotel.- To check the staff accommodation status and to make sure it is being maintained in good condition.- To reorganize the administration and workflow in the Hotel Company.Requirements- Bachelor's degree in Business Administration, Hotel and Restaurant Management or related study- Active operation and ability to manage on-call and emergencies from anywhere outside of standard work hours- Unwavering commitment to community, moral standing, and values a must- Exhibit excellent and foster customer service and team attitude- Awareness and understanding of the community in which you live and work- 10 years&rsquo; experience with 5 years of experience as a Manager operating a Service Hotel, Resort, Condo, Apartment, or similar property with the complexity of multiple departments, grounds, and facilities in a related industry- Demonstrated ability to lead people and get results through others- Ability to organize and manage multiple priorities- Talent for networking and relationship-buildingIf you possess the skills, drive, and passion for the Hotel General Manager position as described and hold a passion for the travel, lodging, and hospitality industry, we want to hear from you!Job Type: Full-timePay: BD1,500.000 - BD2,000.000 per month

HOTEL GENERAL MANAGER FOR 4* HOTEL & RESORT

Hilton

<div>General Manager - Hilton Hotel &amp; Convention Jabal Omar Makkah
The Brand - Hilton Hotels &amp; Resorts
For nearly a century, Hilton Hotels &amp; Resorts has been proudly welcoming the world&rsquo;s travelers. With more than 584 hotels across six continents, Hilton Hotels &amp; Resorts provides the foundation for exceptional travel experiences and values every guest who walks through its doors. The most recognized name in the industry, Hilton remains synonymous with the word &ldquo;hotel.&rdquo; From inaugural balls and Hollywood award galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all. As the flagship brand of Hilton, Hilton Hotels &amp; Resorts continues to set the standard for hospitality, providing new product innovations and services to meet guests&rsquo; evolving needs.
The Property
Step into a General Manager at one of Makkah&rsquo;s most iconic destinations. Hilton Jabal Omar Makkah Convention Hotel offers an unparalleled experience in the heart of the Holy City, with elevated views of the Sacred Mosque and a prime location in the prestigious Jabal Omar District, just steps from Masjid al-Haram. Guests enjoy seamless access to Abraj Al Bait Mall and are only a short drive from the revered Jabal Al-Nour site. Designed for comfort and spiritual connection, the property features a dedicated prayer room overlooking Haram, 24-hour room service, and a modern fitness center&mdash;creating a sanctuary for pilgrims and travelers alike.
The Role
This exciting General Manager position will be responsible for managing the Hotel Operations, Hotel Management team, and hotel targets to deliver an excellent Guest and Team Member experience while managing profitability and meeting our Owners expectations.
What will you be doing?
Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Manage and lead the hotel operation</li><li>
Manage ongoing profitability of the hotel, ensuring revenue, guest satisfaction and Team Member engagement goals are met and exceeded</li><li>
Lead in all key property issues including capital projects, customer service, and refurbishment</li><li>
Ensure all decisions are made in the best interest of the hotel and Hilton</li><li>
Deliver achievable hotel budgets, and set other short- and long- term strategic goals for the property</li><li>
Provide exceptional leadership to hotel Team Members focusing on Hilton culture and values</li><li>
Lead in all aspects of business planning</li><li>
Comply with and exceed Hilton Brand Service Standards</li><li>
Ensure costs are controlled</li><li>
Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton</li><li>
Hold regular briefings and communication meetings with the HOD team</li><li>
Respond to audits to ensure continual improvement is achieved</li></ul>
What are we looking for?
The ideal candidate will possess excellent leadership skills with a strong focus on Owner relations, Commercial and Operations, guest experience and Team Member engagement. Enthusiastic and passionate, you will have current or previous experience as a General Manager within a similar quality hotel.
A General Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
An Established GM with Hilton experience, ideally within a large hotel with large convention facilities</li><li>
Knowledge and experience of either KSA or Makkah/Madinah markets</li><li>
Strong ability to collaborate and foster networks and relationships, with owners, contractors, corporates, and Religious Tour Operators &ndash; must be highly visible.</li><li>
Deliver innovative commercial opportunities with experience in increasing profitability especially in the Religious City / MICE / Groups and tour operator business</li><li>
Exceptional people leadership and retention of talent with the ability to bring a team together on a journey and instilling the Hilton culture and values</li><li>
Exceptional stakeholder/owner relations experience</li><li>
Ability to show resilience, judgement and leadership</li><li>
Experience managing budgets, revenue proposals, and forecasting results in a similar sized property</li><li>
In-depth knowledge of the hotel/leisure/service sector</li><li>
Degree or diploma in Hotel Management or equivalent</li><li>
English and Arabic language mandatory</li><li>
Ability to enter the Holy city</li></ul>
What is it like working for Hilton?
The future of hospitality is bright at : a leading global hospitality company with a diverse portfolio of . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.
We support the mental and physical well-being of all Team Members, so they can Thrive, thanks to innovative such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a for all. Check out the and to learn more about what it&rsquo;s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

General Manager - Hilton Hotel & Convention Jabal Omar Makkah

Family Office

<div>
 Privately owned (UHNW) newly establishing hospitality brand UTOPIA is seeking a highly skilled and motivated Hospitality General Manager. This role requires a professional with extensive hospitality product creation and operational experience, capable of assessing and influencing design from an operational perspective and building the luxurious product from scratch, including the service, brand identity and implementation of best practices. The ideal candidate will have a background as a Head of Product in hospitality, Hotel General Manager, Pre-Opening Manager or a similar role, that has already built a strong product with the highest standards of luxury and efficiency.
 
 
 
 Responsibilities
 
 
 
 Successfull candidate will be responsible for the entire portfolio of hotels/villas as a whole, and for each property in particular (taking into account geography and privacy level):
 
 
 <ul>
 <li>
 Product Development: Determine service levels based on UTOPIA's vision. Define the property concept and brand identity, identify the targeted guest profile and develop leisure and activity concepts, create food and beverage strategies, outline the operational model, establish staffing strategies and ensure property security and guest confidentiality, incorporate sustainability and environmental requirements
 </li>
 <li>
 Review Building Plans: Contribute to creating highest level of guest experience and operational efficiency. Provide comments on the full set of plans (including mark-up), review construction plans, assess proposed facilities, and evaluate layouts for guest rooms, suites, and public areas, examine materials, finishes, and furniture selections
 </li>
 <li>
 Manage Hotel Operations: Plan and execute hotel operational processes: SOP for staff, recruitment, suppliers management, maintenance and servicing; manage CJM and overall guests treatment from the first contact of the marketing department to the creation of a regular core customer base, other best practices. Establishing regular processes to control and improve the functioning of hotels/villas
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Must Have
 </li>
 <ul>
 <li>
 Fluent or native-level English and Spanish
 </li>
 <li>
 Minimum 2+ years in hotel management roles (e.g., Director of Operations, General Manager)
 </li>
 <li>
 Strong understanding of HNWI guest expectations and ultra-luxury service standards
 </li>
 <li>
 Exceptional communication and stakeholder-management skills
 </li>
 </ul>
 <li>
 Nice to Have
 </li>
 <ul>
 <li>
 Additional languages (e.g., Portuguese)
 </li>
 <li>
 Demonstrated career growth within hospitality (e.g., Front Office Manager &rarr; Operations Director &rarr; Brand/Positioning &rarr; GM)
 </li>
 <li>
 Combined experience in leading international luxury hotel brands (Six Senses, Anantara, Belmond, One&amp;Only, Aman, etc.) and private luxury boutique properties
 </li>
 <li>
 Experience building a hospitality product or service standards from scratch at the highest luxury level
 </li>
 <li>
 Exposure to commercial functions, including marketing, budgeting, F&amp;B, spa operations, and wellness/treatment concepts
 </li>
 <li>
 Knowledge of property management systems, hotel tech stacks, and integrations
 </li>
 <li>
 Ability to analyze and elevate guest experience while improving operational efficiency
 </li>
 <li>
 Strong business acumen, empathy, and a hands-on, can-do attitude
 </li>
 </ul>
 </ul>
</div>

Resorts General Manager

<div>Operations Manager
An Operations manager is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. 
 
What will I be doing?
As Operations Manager, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)</li>
<li>Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals</li>
<li>Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded</li>
<li>Respond to audits that are completed by the company to ensure continual improvement is achieved</li>
<li>Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations</li>
<li>Comply and exceed hotel and company Service Standards</li>
<li>Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action</li>
<li>Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company</li>
<li>Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction</li>
<li>Hold regular briefings and communication meetings with the HOD team</li>
</ul>What are we looking for?
An Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possesss the following qualifications, attitude, behaviours, skills, and values that follow:
<ul><li>A degree or diploma in Hotel Management or equivalent</li>
<li>Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management</li>
<li>Experience in managing budgets, revenue proposals and forecasting results</li>
<li>In-depth knowledge of the hotel / leisure / service sector</li>
<li>Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets</li>
<li>Accountable and resilient</li>
<li>Ability to work under pressure</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Knowledge of the hotel property management systems</li>
<li>Previous experience in the same or similar role</li>
</ul>What is it like working for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

Operations Manager

IHG Hotels & Resorts

<div>
 
 Role Purpose
 
 
 
 As General Manager you will manage the day to day leadership and direction of the hotel, maximising on sales and revenue and driving financial returns. You&rsquo;ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area.
 
 
 
 Key Accountabilities
 
 
 
 People
 
 
 <ul>
 <li>
 Develop programmes and initiatives to increase team engagement that are aligned with the hotel&rsquo;s service philosophy.
 </li>
 <li>
 Develop, implement and monitor team member succession planning to ensure future bench strength.
 </li>
 <li>
 Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
 </li>
 <li>
 Oversee HR related actions in accordance with company rules and policies.
 
 
 </li>
 </ul>
 Guest Experience
 
 
 <ul>
 <li>
 Demonstrate brand citizenship by maintaining compliance with all required brand and service standards.
 </li>
 <li>
 Drive improvement in guest satisfaction goals.
 </li>
 <li>
 Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations.
 </li>
 <li>
 Speak to guests &ndash; ask for their feedback and build relationships.
 
 
 </li>
 </ul>
 Financial
 
 
 <ul>
 <li>
 Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets.
 </li>
 <li>
 Analyse financials to drive revenues, future profitability and maximum return on investment.
 </li>
 <li>
 Use distribution channels and technology platforms to drive revenue and maximise market share.
 </li>
 <li>
 Lead capital plans and asset management initiatives, including working with owners to maintain or improve property&rsquo;s market leadership position.
 
 
 </li>
 </ul>
 Responsible Business
 
 
 <ul>
 <li>
 Ensure a safe and secure environment for guests, colleagues and hotel assets.
 </li>
 <li>
 Act as public relations representative to raise awareness of hotel and brand in local community.
 </li>
 <li>
 Drive team member involvement in community organisations, activities and businesses.
 </li>
 <li>
 Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel&rsquo;s carbon footprint.
 </li>
 <li>
 Perform other duties as assigned. May also serve as manager on duty.
 
 
 </li>
 </ul>
 
 Key Skills &amp; Experiences
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree / higher education qualification / equivalent in Hotel Administration, Business Administration.
 </li>
 <li>
 Five to ten years&rsquo; of prior hotel management experience, or equivalent combination of education and experience.
 </li>
 <li>
 Experience required may vary based on size and complexity of operation.
 </li>
 <li>
 Must speak fluent English.
 </li>
 <li>
 Other languages preferred.
 
 
 </li>
 </ul>
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

General Manager, Holiday Inn Express

Fairmont

<div>Company Description 
Fairmont hotels is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 employees worldwide, we are dedicated to providing exceptional service, embracing innovation, and fostering a culture of excellence.
Join us as the pre-opening General Manager for Fairmont Al Khobar. Set to open in early 2027. 
Job Description 
You will embody the essence of luxury hospitality. Your dynamic and hands-on approach is fueled by a deep passion for developing people and fostering an entrepreneurial spirit. A true brand and guest ambassador, you will challenge conventions, consistently seek solutions, and infuse innovation into every facet of the hotel experience and every function of the business.
Your seasoned leadership style will blend diplomacy with relationship-building prowess, cultivating strong connections with both internal and external stakeholders, including Owners and the Community. Your ability to engage with ownership and strategize revenue enhancements will be coupled with an innate talent for envisioning the hotel's long-term trajectory.
A refined sense of finance and business acumen will be at the core of your decision-making, grounded in an unwavering commitment to delivering a world-class product and service. By seamlessly weaving local heritage and culture into our offerings, you will not only create an authentic guest experience but also drive excellence across all dimensions of our operations.
In your role as a catalyst for exceptional service, you will uphold the highest standards, infusing every interaction with the kind of genuine care that leaves an indelible mark on our guests. Nurturing an environment of continuous growth and skill development, you will inspire our colleagues to consistently exceed expectations, turning moments into memories for every visitor.
As a visionary leader, you will play a pivotal role in shaping our strategic direction. Your involvement in goal setting and objective communication will propel business growth and solidify the hotel&rsquo;s reputation as a distinguished luxury destination. Your ability to foster positive relationships with ownership will ensure a harmonious partnership that aligns with our overarching strategy while enhancing the hotel's performance and prestige.
Your leadership will be synonymous with setting industry benchmarks and redefining luxury hospitality. Your commitment to excellence, coupled with your innovative approach, will leave an enduring mark on our iconic brand and create a legacy of unparalleled guest memories.
Key Behaviours and Responsibilities:<ul><li>
Act with an open mindset:</li></ul>
 Embrace innovative ideas, adapt to change, and encourage a culture of innovation and continuous learning.
 Demonstrate explicit knowledge and awareness of company standards as an integral role model.
 Build quality relationships with the management team.
 Create an environment that encourages innovation, challenges traditional thinking, and fosters a &quot;speak-up&quot; culture.<ul><li>
Create positive impact working with others:</li></ul>
Foster an inclusive and collaborative work environment, empowering colleagues to contribute their best and building strong relationships based on trust and respect.
Create a collaborative and inclusive environment where all colleagues are encouraged to provide input.
Actively listen to team members' ideas, concerns, and feedback and incorporate their input into decision-making processes.
Recognize and appreciate the contributions and well-being of colleagues.<ul><li>
Strive for guest/client satisfaction:</li></ul>
Exhibits a deep understanding of the luxury hospitality landscape and guest expectations, ensuring that the guest experience consistently exceeds industry standards.
Maintain product and service quality standards by conducting ongoing evaluations.
Handle VIP Guests and understand international protocols for government officials and royalty.
Monitor guest/client feedback, address concerns promptly, and implement improvements to optimize satisfaction.<ul><li>
 Consistently deliver excellence:</li></ul>
Demonstrates a comprehensive understanding of ownership group's investment objectives and formulates strategic business plans that align with those objectives; ensuring preservation and maximization of the hotel&rsquo;s assets.
Set high performance standards, lead by example, and drive a culture of continuous improvement and quality across all the hotel.
Exhibits expertise in sales, marketing, and revenue management, driving the hotel's performance in the luxury hospitality market.
Maximize financial performance, control costs, and execute marketing and operational activities that produce results meeting or exceeding the hotel's business plan.
Recognize and reward outstanding performance and celebrate achievements within the organization.<ul><li>
 Enable team success:</li></ul>
Support the professional growth and development of colleagues through coaching, mentoring, and providing opportunities for learning.
Encourage individuals to take on challenging assignments and stretch their capabilities.
Provide regular feedback and guidance, recognizing achievements and offering constructive suggestions for improvement.
Create a safe and empowering environment where individuals feel comfortable taking risks, expressing their ideas, and learning from failures.
As applicable, brings experience in working with labor unions, maintaining constructive relationships and ensuring harmonious teamwork.<ul><li>
 Create clarity:</li></ul>
Articulates a clear and comprehensive vision for the hotel, aligning goals and objectives with ownership group's investment strategy.
Effectively communicates organizational vision, goals, and expectations, fostering a shared sense of purpose and direction among team members.
Demonstrates adeptness in overseeing renovation projects, maintaining transparency and open communication throughout the process.
Addresses ambiguity and navigates complex situations with transparency, fostering an environment of clear direction and effective problem-solving.<ul><li>
 Inspire for top performance:</li></ul>
Lead with passion and integrity, motivate and inspire others to achieve their best.
Market plans and ideas successfully, reducing key and complex ideas and messages to clear, memorable, and compelling statements.
Embodies an entrepreneurial spirit, inspiring innovative thinking and fostering a culture that encourages taking calculated risks.
Recognizes and rewards outstanding performance, cultivating an atmosphere of achievement and recognition.
Promotes continuous development and growth, offering resources and guidance to nurture professional skills and talents.
Champions a &quot;speak-up&quot; culture, creating an environment where diverse opinions are valued, and individual contributions are celebrated.
Convince others, negotiate, debate, and find win-win solutions. 
Qualifications 
Prior experience in a luxury hotel General Manager position.
Experience managing in a pre-opening and opening environment.
Strong educational background with professional qualifications and a continuous learning mindset.
Fluent in English.
Proven track record of building a strong service, and quality culture
Strong people skills and a track record of fostering positive, inclusive, high-performing cultures.
Experience in managing owner relations.
Demonstrated leadership, organizational, and interpersonal skills.
Strategic thinker with excellent communication and presentation skills.
Displays a strong entrepreneurial spirit
Bottom-line oriented with a focus on quality guest service and team-building.
Creative and innovative mindset.
Ability to collaborate and work in a fast-paced environment.
Excellent sense of prioritization and time management.
Professional demeanor and strategic orientation.
Engaging, friendly, and charismatic with a natural ability to connect with guests.
Passionate about creating memorable experiences and turning moments into special memories.</div>

General Manager - Fairmont Al Khobar (Pre-Opening)

Rixos Hotels

A luxury hotel chain in Ras Al Khaimah is seeking an experienced administrative professional to support the General Manager. The role involves managing communications, handling guest inquiries, and ensuring high standards of service. The ideal candidate will have 1-2 years of experience in a similar role within a five-star property and demonstrate effective communication and organizational skills. Additional language skills are a plus.

Executive Secretary to GM - Luxury Hotel Admin

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