hotel general manager

Hotel Royal

General Manager - Hotel RoyalAbout UsRoyal Hotel is a 40-room 1923 Art Deco boutique property in the heart of Long Beach's East Village Arts District. We're a family run, customer first, independent hotel with a warm, design-forward personality &mdash; and we're looking for a hands-on GM who is creative and innovative and takes genuine pride in running a tight, guest-focused operation.The RoleYou'll be the owner's eyes, ears, and right hand on property. This is a true operator role &mdash; you'll oversee daily hotel operations, lead and hold staff accountable, manage purchasing and vendor relationships, and ensure guests consistently have an exceptional experience. You'll report directly to ownership and be expected to run the property with integrity and initiative. The best part is you will have autonomy without micro-management and the freedom to try new initiatives, tech, and anything that will keep us ahead of our slower moving branded competitors.What You'll Own<ul><li>Day-to-day hotel operations: front desk, housekeeping, maintenance, and guest relations</li><li>Independent initiatives to help boost profitability including guest upsells, micro markets, local business tie ins, etc. with possible profit sharing/commissions for each</li><li>Staff scheduling, training, performance management, and accountability</li><li>Purchasing controls &mdash; vendor sourcing, purchase approvals, and inventory tracking</li><li>Guest satisfaction and resolution of any issues that arise on property</li><li>Property maintenance coordination and vendor relationships</li><li>Compliance with health, safety, and local regulations</li><li>Accurate use of the property management system (Cloudbeds) and daily reporting to ownership</li></ul>What We're Looking For<ul><li>Experience managing a boutique or independent hotel</li></ul>Required<ul><li>Hands-on familiarity with Cloudbeds or a comparable PMS</li></ul>Required<ul><li>Demonstrated experience managing purchasing, vendors, and supply budgets</li></ul>Required<ul><li>Bilingual English/Spanish</li></ul>Required<ul><li>Strong leadership presence &mdash; someone staff respect and guests remember</li><li>Detail-oriented, organized, and comfortable being accountable to an owner</li><li>Lives within a reasonable commute of Long Beach</li></ul>Pay: $70,000.00 - $95,000.00 per yearBenefits:<ul><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li></ul>Application Question(s):<ul><li>1. Do you have experience managing a boutique or independent hotel (not a branded chain?</li></ul>2. Have you used a Property Management System such as Cloudbeds, WebRezPro, Little Hotelier, or similar?Work Location: In person

Boutique Hotel General Manager - Hotel Royal

American Cruise Lines

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 American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Assistant Hotel Managers to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team.
 
 
 The Assistant Hotel Manager (AHM) is responsible for assisting the Hotel Manager to manage the Hotel Department to ensure the quality of service, consistency of standards, and guests&rsquo; expectations are met. The Assistant Hotel Manager provides support to the Hotel Manager by supervising the shipboard hotel management team and ensuring that all employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, customer service, customer interaction, crew morale, and training. The Assistant Hotel Manager is responsible for service excellence and superior guest satisfaction, which is a critical measure of success. The Assistant Hotel Manager is accountable for the performance of all Hotel Department crew members, particularly the hotel officers and executive chef. The Assistant Hotel Manager is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient. The Assistant Hotel Manager reports to the Hotel Manager.
 
 
 At American Cruise Lines, we are driven by our values&mdash;
 
 Optimism, Commitment, Patriotism, and Merit
 
 . These values shape our culture, our service, and our people, guiding us as we work together to
 
 Share America&rsquo;s Story on the Finest American Ships.
 
 
 
 
 Responsibilities:
 
 
 
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 Supervise the Housekeeping Manager and Guest Service Coordinator, at the direction of the Hotel Manager.
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 Assists Hotel Manager as directed.
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 Assists Dining Room Manager during all meal services.
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 Performs duties of Hotel General Manager when Hotel General Manager is off ship 1-2 times per week.
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 Prepares with Hotel Manager for turnover and handoff of duties during scheduled time off from ship.
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 Present and available during all meal services, either front or back of house including secondary dining outlet.
 </li>
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 Ensures Housekeeping Manager is keeping all staterooms and public spaces clean.
 </li>
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 Assists with stateroom inspections.
 </li>
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 Prepares for turnaround day process.
 </li>
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 Oversees bar operations and manages wine/liquor inventory.
 </li>
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 Displays leadership and maintains professional presence.
 </li>
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 Visible and available to all guests and crew.
 </li>
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 Holds officers and crew accountable to American Cruise Lines&rsquo; standards.
 </li>
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 Complies with American Cruise Lines&rsquo; Operations Manual, service standards, and procedures.
 </li>
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 Assesses the performance of the management team and provides immediate corrective feedback.
 </li>
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 Anticipates the needs of guests and crew.
 </li>
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 Responds quickly to guest requests and ensures follow through of service delivery.
 </li>
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 Identifies problems, resolves immediately, and requests home office support as needed.
 </li>
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 Assists with breakfast, lunch, and dinner services, cocktail hour, and onboard events.
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 Oversees crew orientation, training, scheduling, crew appearance uniform standards, and discipline.
 </li>
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 Assists ship officers in achieving weekly sales goals.
 </li>
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 Maintains impeccable cleanliness in passenger areas and ensures all housekeeping standards are followed.
 </li>
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 Maintains sanitation and cleanliness standards of crew rooms.
 </li>
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 Monitors shipboard business transactions, accounting, timecards, and home office reporting.
 </li>
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 Completes daily ship inspection/walk through with Mate to generate daily work list and follows up to ensure tasks are completed.
 </li>
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 Tracks all hotel maintenance items and ensures completion.
 </li>
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 Creates consistent and positive crew experiences to improve employee retention.
 </li>
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 Perform bartending duties as needed with other management personnel
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in hospitality management or Hotel &amp; Restaurant Management is preferred.
 </li>
 <li>
 Proficiency in Microsoft Office Suite applications.
 </li>
 <li>
 Business degree may be considered with management and hospitality experience.
 </li>
 <li>
 Military experience may be considered with management and hospitality experience.
 </li>
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 Minimum 3 years management experience at a full-service hotel, resort, or cruise ship.
 </li>
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 Strong organizational skills and excellent verbal and written communication skills (English).
 </li>
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 Available to travel and work a flexible schedule including long days for extended periods of time.
 </li>
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 Proficiency in Microsoft Office.
 </li>
 <li>
 US Coast Guard regulated pre-employment drug test.
 </li>
 <li>
 Transportation Worker Identification Credential (TWIC).
 </li>
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 Ability to perform the essential functions of the job with or without accommodation.
 
 
 
 </li>
 </ul>
 
 Attributes for Success:
 
 
 
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 Ability to motivate, train, and assess individual and team performance.
 </li>
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 Superior time management.
 </li>
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 Ability to manage and solve problems.
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 Sense of urgency in all passenger, crew, and home office requests.
 </li>
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 Positive attitude and receptive to continuous performance feedback.
 </li>
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 Consistent, accountable, confident, assertive, and committed.
 
 
 
 </li>
 </ul>
 
 Work Schedule:
 
 
 
 <ul>
 <li>
 7 Days per week while onboard the ship.
 </li>
 <li>
 6 to 8 weeks working and living onboard the ship / 1 to 2 weeks off
 </li>
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 This is a full-time, exempt position.
 
 
 
 </li>
 </ul>
 
 Essential Functions:
 
 
 
 <ul>
 <li>
 Ships experience forces from wind, waves, and currents, prompting them to exhibit six distinct motions known as ship motions. The six motions are surge, sway, heave, roll, pitch, and yaw. This position requires the ability to live and satisfactorily perform job duties in an environment that is subject to constant motion.
 </li>
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 Ability to work around 12 hours per day.
 </li>
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 Ability to assist in the event of an on-board emergency by quickly climbing up a ladder, opening, and passing through a 20&rdquo; diameter hatch.
 </li>
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 Ability to stand for your entire shift.
 </li>
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 Ability to frequently lift up to 20 lbs. and occasionally lift up to 50 lbs.
 </li>
 <li>
 Ability to frequently bend, squat and reach.
 </li>
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 Ability to live and work on board a vessel for extended periods of time.
 </li>
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 Ability to use stairs frequently.
 
 
 
 </li>
 </ul>
 
 Compensation and Benefits:
 
 
 
 <ul>
 <li>
 Competitive daily rate.
 </li>
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 Health, dental, vision, and 401(k) with match.
 </li>
 <li>
 Covered Expenses: American Cruise Lines provides travel, room and board, uniforms, and training.
 
 
 
 </li>
 </ul>
 Applicant Acknowledgment
 
 
 By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position.
 
 
 Equal Opportunity Employer
 
 
 
 American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. &lrm;American Cruise Lines bases all employment decisions on business needs, job requirements, and individual &lrm;qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. &lrm;This policy applies to all aspects of employment and employment decisions, including, but not limited to, &lrm;hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access &lrm;to benefits.&lrm;
 
 
 
 <ul>
 <li>
 Job sites across the nation.
 </li>
 <li>
 This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.
 </li>
 </ul>
</div>

Assistant Hotel Manager

ALKO Hotels

ALKO HOTELS is a limited-service hotel development, ownership, and management company headquartered in Eugene, Oregon. With a focus on exceptional service and quality hotel products, ALKO HOTELS has a reputation for progressive and successful property management. The Executive Team, with over 30 years of experience, delivers great results in diverse market sectors such as university, urban, and growing markets. ALKO HOTELS prides itself on exceeding clients' expectations through technical expertise and in-depth market knowledge.Role DescriptionThis is a full-time on-site role for an Area Director of Hotel Operations at ALKO HOTELS located in Eugene, Oregon. Regional Directors are responsible for all areas of operation for the hotels that are under their supervision. This includes, but is not limited to, hotel sales, hotel profitability, personnel, and the overall condition of the property. Directors of Hotel Operations will report directly to the Corporate team and are in charge of 6 Hotels in Oregon. It is also the responsibility of the Area Director of Hotel Operations to step in and assist properties that are in transition from general managers, and includes taking on the role of general manager until the position has been filled.Qualifications<ul><li>Operations Management and Customer Service skills</li><li>Budgeting and Sales skills</li><li>Experience in the hospitality industry</li><li>Ability to train and delate teamwork throughout the property for success</li><li>Strong leadership and communication skills</li><li>Bachelor's degree in Hospitality Management or related field</li></ul>Requirements: College or higher level education10 years of Hotel operations experienceMinimum of 5 years at the Area Director of Operations level.Must be a strong leader, self-motivator, team builder, and willing toWork 50+ hours per week (minimum 5 days per week).Must have a vehicle and be ready to commute to each property, including one in Beaverton, as needed.General Responsibilities:<ul><li>Oversee the implementation of company plans and programs and ensure compliance with brand standards.</li><li>Uses business knowledge, sales and operational skills, and diverse sources of information, products, and tools to generate profitability and ensure high levels of customer satisfaction.</li><li>Conduct property visits and implement pre-opening systems for new projects.</li><li>Execute operational strategies and monitor property performance against defined expectations.</li><li>Create a clear system of accountability with General Managers.</li><li>Contribute on a regular basis to the training at the property level.</li><li>Develop and empower the development of hotel staff for progression in the company.</li><li>Negotiate skillfully to settle differences and win concessions without damaging relationships.</li><li>Implement ways for General Managers to hold employees accountable for their job performance.</li><li>Actively pursue learning and self-development to enhance personal, professional, and unit growth.</li><li>Keep abreast of new developments and trends in the market.</li><li>Understand and learn brands.</li><li>Become subject matter experts in ALKO Hotels policies and procedures.</li></ul>Regional Directors are expected to work a minimum schedule of Monday through Friday from 8:00 A.M. to 5:00 P.M., plus any other hours or weekend days as needed to complete their responsibilities. Regional Directors are expected to be on property either from 8:00 A.M. until 5:00 P.M. or from 8:30 A.M. until 5:30 P.M. Regional Directors are to notify the Corporate of their intended work schedule. When visiting properties more than 45 miles from their home, Regional Directors are to be in route to these properties by 8:00 A.M. and should never leave a property before 3:00 P.M.ResponsibilitiesThe main responsibility of the Regional Director will be to provide support for each of his managers and teams. By providing the necessary support for the manager, a Regional Director will develop the loyalty of the managers. In order to provide the necessary support for the manager, the Regional Director is expected to work shifts if needed to relieve a manager who is working extra hours because of the lack of help. The Regional Director is expected to work weekends when necessary to give the manager time off when no other help is available. The Regional Director is expected to help the manager interview when short of help and is expected to help the manager find help from other hotels in the system when needed. In general, the Regional Director is expected to perform any task that will lend support to the manager, not just those listed above.In addition to the responsibility of providing support to the manager, the Regional Director will be responsible for the duties listed below.<ul><li>Regional Directors are to spend at least one night a quarter at each property. This includes the properties in the city in which they live. Quarterly visit reports are to be completed for each visit; reports for two or more properties are not to be completed on the same overnight stay. Theses are to be turned in to the Corporate on a quarterly basis.</li><li>Regional Directors will complete a weekly time report and return it to the Corporate on a daily basis wih a daily Director of Operations Report..</li><li>Regional Directors will complete bi-monthly inspections at all properties as scheduled by the Corporate. Copies of the Inspections are to be turned in to the Corporate and to HR. Regional Directors are to follow up with the managers regularly to see that all items listed on the inspections are corrected.</li><li>Regional Directors are responsible for overseeing that company Inspections are corrected and returned to the Corporate and HR in a timely manner. They are also responsible for seeing that all corrections are completed on Franchise company inspections and are returned to the Corporate and HR in a timely manner.</li><li>Regional Directors are to complete a manager report for the manager&rsquo;s file on a quarterly basis.</li><li>Regional Directors will be in contact with their area salesperson (s) on a regular basis. Regional Directors will work with the manager and sales representative to monitor rates. Lower rates during slow periods, higher rates during busier times, and special events. Always know what is happening in your locations.</li><li>Regional Directors will follow up with and contact properties during special event weeks and weekends. Regional Directors will make sure that properties are not blocked out with block reservations until all rooms are sold. A Regional Director must begin this follow-up months in advance of the special event(s). During the event you the Regional Director will call the Hotel several times during the day and night to make sure that they are full. The Regional Director should spend time at the property during the event if necessary.</li><li>Regional Directors will monitor all costs closely, especially payrolls. Payrolls may need to be monitored on a weekly basis. If a property is having high payroll cost, it should be monitored on a daily basis.</li><li>Regional Directors will ultimately be responsible for the quality of employees employed by each of their Hotels. Regional Directors should work with the managers in hiring competent employees and may have to actually complete the hiring process, from running ads to interviewing, to hiring the employee. Regional Directors are to constantly monitor the staff training by the manager. Managers should be given a time frame in which to replace substandard employees. If the manager does not dismiss them, it will be the Regional Director&rsquo;s responsibility to do so.</li><li>Regional Directors are responsible for overseeing that all Accounts Receivables are collected in a timely manner. The Regional Director will make personal contact with all accounts 60 days past due and shall notify Corporate of the status of the account. Regional Directors are to continue contacting the past due accounts until the account is collected.</li><li>Regional Directors will be responsible for following up on credit card chargebacks and furnishing the proper documentation to the corporate office. Regional Directors need to monitor credit card procedure compliance by the managers and employees to prevent loss of revenue through credit card charge backs.</li><li>The Regional Director will be responsible for covering any hotel that may be without a manager for vacations, terminations, resignations, illness, or for any other reason that may leave a hotel without proper management.</li><li>The Regional Director&rsquo;s responsibilities are not limited to the above. A Regional Director will be responsible for performing those duties deemed necessary for the profitable management of the company.</li></ul>Revenue:Aggressively pursue revenue goals, effectively utilize yield management and revenue maximization tools, and prepare and manage the annual budget.Profit:Effectively manage and control all operational expenses, including labor, overtime, supplies, etc., enforce ALKO Hotels procurement guidelines, and seek and implement cost-saving strategies.Quality: Guest Service: Ensure that the hotel meets/exceeds ALKO Hotels and Brand standards for guest satisfaction.Training: Analyze service and quality issues, identify training needs, ensure implementation of training programs to optimize results, and adhere to ALKO Hotels' training guidelines and policies.Conducts monthly audits to ensure quality standards are to the brand and ALKO Hotels standards.Sales &amp; Marketing:Provide leadership support and direction to the sales team, by taking an active role in the preparation and implementation of the hotel&rsquo;s annual Marketing plan. Make sales calls to Key accounts and capitalize on all revenue opportunities. Sales calls with and without a Sales Manager will be expected.Community Involvement:Ensure good standing in the community by developing and maintaining relationships with the Chamber of Commerce, the Convention and Visitors Bureau, other hotels, local schools, local government and other community and civic organizations.Leadership:Leading: Motivate, coach, and train team members, set goals and hold team members accountable, and provide appropriate feedback, rewards, and recognition. Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to ALKO Hotels' Standard Operating Procedures.Specific Responsibilities: Send a daily end-of-the-day activity and accomplishment email to Corporate Team Things mentioned on Daily Activities will include: Inspection Results (Can be breakfast room, guest rooms, Monthly, PM&rsquo;s, Surprise, safety inspection etc.). Sales Events (Can be sales calls, inquiries, group results, events attended). Budget Review (Can be forecasts, ordering changes, schedule changes, anything that affects revenue anticipated). Maintenance (Something they did or inquired about, out of order room detail, special things needed for ordering or additional inspections). Weekly Walk details along with what public area was given attention. Labor Develop and implement the approved business plan to attain and exceed the financial goals. Maintain a high personal visibility throughout the property. Gain and maintain excellent knowledge of local competition and general industry trends. Handle any emergencies at the hotel. Actively manage the financial statement and review and critique performance in a timely fashion. Teach the process to all members of the management team. Assess and/or ensure regular and timely assessment and performance reviews of all hotel associates and the processing of all personnel records. Closely monitor sales solicitation activities. Conduct daily individual meetings with each department head/manager to review the prior day&rsquo;s outcomes and today&rsquo;s goals. Conduct prescheduled weekly meetings with the department heads/managers. Conduct monthly and or quarterly staff meetings to update files or conduct training for all employees. Conduct a monthly safety meeting to ensure safety policies and procedures are known and followed by all associates. Ensure all associates are trained on emergency and security procedures and policies. Ensure that all property equipment is in good working condition. Successfully maintain adequate staffing. Audits on par stock in all areas to make sure that all required hotel supplies are ordered and stocked in advance of need. Performs audits on rooms and other operating areas. Provide effective leadership to hotel team members. Ensure hotel staff are provided with uniforms and name tags, and uphold property grooming standards. Ensures effective, timely, and accurate communications flow with regard to hotel policies and procedures. Corporate client handling and taking part in new client acquisition, along with the sales team , whenever required. Assisting in residential sales when required and developing strong sales prospects.Optimum Attributes: Willing to take responsibility and accountability for the team. Well-groomed and professional appearance. Willing to work on weekends and holidays if required. Effective communication skills. Good listener. Emphatic and tolerant. Open with praise, discreet with criticism. Consistent and congruent. Rational, prudent, and practical. Must be available 24/7 to respond to any guest or employee emergencies.Job Type: Full-timePay: Up to $110,000 per year depending on experienceBenefits:<ul><li>401(k)</li><li>401(k) Profit Sharing</li><li>Dental Insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li><li>Discretionary End of Year Bonus</li></ul>Schedule:<ul><li>9-hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>On call</li><li>Weekends as needed</li></ul>Work Location: In personJob Type: Full-timePay: Up to $110,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Director of Operations: 5 years (Preferred)</li></ul>Ability to Commute:<ul><li>Eugene, OR 97403 (Required)</li></ul>Ability to Relocate:<ul><li>Eugene, OR 97403: Relocate before starting work (Required)</li></ul>Willingness to travel:<ul><li>25% (Preferred)</li></ul>Work Location: In person

Area Director of Hotel Operations

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Boutique Hotel General Manager - Hotel Royal

Assistant Hotel Manager

Assistant Hotel Manager

Assistant Hotel Manager

Assistant Hotel Manager

Assistant Hotel Manager

Area Director of Hotel Operations