hotel general manager

Wyndham Hotels & Resorts

<div>
 
 Wyndham Doha West Bay is now looking for a General Manager!
 
 
 
 
 
 SUMMARY
 
 
 
 
 
 The role holder will contribute to the performance of the hotel by leading the business forward from the front by leading by example. This role needs to ensure that at all times that the key stakeholders (Wyndham Hotels and Resorts/Ownership/Team members/Guests) are all satisfied.
 
 
 
 
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 Must be able to drive yield, profitability and excellence in service standards.
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 Hold property leadership team accountable for project execution, and guide their individual and professional development.
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 Build strong rapport with property owners through proactive and on-going communication; as well as keep them informed of brand initiatives and guest experience
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 It is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of responsibility.
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 OPERATIONAL MANAGEMENT
 
 
 <ul>
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 Lead and oversee all hotel operations, including Front Office, Housekeeping, Food &amp; Beverage, Sales &amp; Marketing, Finance, and Engineering.
 </li>
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 Ensure high standards of guest service and satisfaction in line with brand expectations.
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 Conduct daily property walks to ensure brand standards for cleanliness, safety, and appearance are maintained.
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 Oversee capital projects and ensure the physical asset is well-maintained and secure.
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 Lead the hotel team with a guest-centric approach, ensuring every guest interaction is exceptional.
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 Develop and execute the hotel&rsquo;s business plan to achieve and exceed operational and financial goals.
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 Prepare, review, and manage budgets, forecasts, and financial plans.
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 Monitor financial performance and ensure profitability by controlling costs, optimizing revenues, and implementing effective financial controls.
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 Review financial statements, reports, and KPIs regularly to make informed business decisions.
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 Approve expenditures and capital investments in accordance with hotel&rsquo;s policies.
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 Analyze financial statements, sales reports, and other performance data to identify areas for improvement and implement cost-control strategies.
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 Maximize profitability and return on investment for the hotel's ownership.
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 Drive sales and marketing strategies to maximize occupancy and revenue.
 </li>
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 Work closely with the DOSM to develop strategies to attract new business and retain existing clients.
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 Build and maintain strong relationships with key clients, corporate partners, and local community stakeholders.
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 Represent the hotel at industry events, conferences, and community gatherings to enhance the hotel&rsquo;s market presence.
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 Lead, coach, and mentor all department heads to build a high-performing, unified executive team.
 </li>
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 Recruit, train, mentor, and develop hotel staff to achieve high performance and engagement.
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 Foster a positive, collaborative, and professional work environment that encourages employee engagement and career development.
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 Conduct regular performance evaluations and implement corrective or development actions when necessary.
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 Oversee all aspects of employee management, including recruitment, training, performance reviews, and employee relations.
 </li>
 <li>
 Ensure all HR practices are compliant with local labor laws and company policies.
 </li>
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 Ensure compliance with all local laws, regulations, and brand standards.
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 Maintain health, safety, and security standards across all hotel operations.
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 Oversee risk management, insurance policies, and emergency preparedness programs.
 </li>
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 Implement and enforce all hotel policies and procedures, ensuring adherence to brand standards and legal regulations.
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 Monitor guest satisfaction scores and feedback, implementing strategies to address concerns and continuously improve the guest experience.
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 Proactively engage with guests, especially VIPs, to build relationships and gather feedback.
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 Ensure the hotel consistently delivers a superior guest experience in line with brand expectations.
 </li>
 </ul>
 
 
 DEFINE AND DELIVER AGAINST THE HOTEL&rsquo;S STRATEGIC PLAN
 
 
 <ul>
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 Define and deliver against the hotel&rsquo;s strategic plan
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 Working closely with the Regional Office, the General Manager will define and execute against a detailed strategic and budget plan for the property. This will include setting performance targets, enforcing policies, processes and procedures as well as defining the infrastructure of the hotel, particularly critical in the opening phase
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 The General Manager will create a positive identity and awareness of the hotel within the city, region and country, to help &lsquo;Grow our Iconic Brands&rsquo;
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 Will build and keep an excellent relationship with owners and protecting the assets and act as an extension of the WH&amp;R Management team. Will build a strong PR presence and relationship with Media, Trade shows etc.
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 Create and establish the property on defined target markets, business management and develop and fulfill the defined business plan at a hotel and company level.
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 </ul>
 
 
 
 
 
 QUALITY ASSURANCE, BRAND STANDARDS AND GUEST SATISFACTION
 
 
 <ul>
 <li>
 As the guardian and protector of the Wyndham brand, the General Manager will ensure that all activities are conducted within the brand standards of WH&amp;R.
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 They will also take steps to set up and initiate guest satisfaction measurement tools like Wynreview/Trip Advisor, team member awareness and operating standards and SOP&rsquo;s/LSOP&rsquo;s in order to ensure the highest level of performance, compliance and guest satisfaction for the property in fitting with the high standards expected in a hotel of this type.
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 &lsquo;Leverage the strength of the World&rsquo;s Largest Hotel Company&rsquo;, to deliver results with the Wyndham Rewards loyalty program.
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 </ul>
 
 
 
 
 
 
 
 
 FINANCE
 
 
 <ul>
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 Review with the Finance Leader/HR Leader the payroll figures and challenge the HOD&rsquo;s with regards to over spending and casual usage
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 Be accountable for the overall performance of the hotel and will be involved in all key decisions and expenditures
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 Manage the CAPEX/OPEX in alignment to the approved budget
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 Have ultimate responsible for the hotel Balance Sheet /P&amp;L and will manage the relationships with the owner and Wyndham on an ongoing basis
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 Be responsible for preparing the annual budget for Wyndham and owner approval in conjunction with the relevant Exec Com
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 Ensure accurate and timely reporting to the Regional Office
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 Be accountable for the overall success and performance of the hotel and the delivery of operational, brand led and financial goals whilst delivering exceptional guest service and quality
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 In conjunction with the Exec Com/HOD&rsquo;s the General Manager will measure overall performance based on KPI&rsquo;s and regular reporting, keeping a firm control over the bottom line Profit and Loss and anticipating and or resolving potential problems or obstacles which may hinder revenue optimization, cost control or quality. Should there be any changes in revenue generation this is communicated to the Regional Office immediately
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 </ul>
 
 
 
 
 
 MANAGEMENT &amp; LEADERSHIP
 
 
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 Train and develop direct reports and provide support when required through regular coaching and mentoring sessions
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 Ensure all direct reports have an PDP to achieve their goals
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 Ensure that effective communication flow is maintained at all times
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 Actively participate in the community involvement projects and initiatives together with the hotel&rsquo;s management team
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 Maintaining a business environment based on the Code of Conduct and Company Vision
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 Working with the hotel Exec Com to ensure the successful execution of the individual departmental plans as they fit within the overall business strategy.
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 Provide guidance, motivation and direction to all team members and act as the face and ambassador for the property with respect to relationship management and development.
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 Leading by example, to ensure s/he and her/his team always look to &lsquo;Do the Right&rsquo;
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 </ul>
 
 
 
 
 SKILLS &amp; COMPETENCIES
 
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 Leadership
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 Communication
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 Integrity
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 Respect
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 Diplomacy
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 Team player
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 Strategic planning and decision making
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 Commercial acumen
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 Quality orientation and attention to detail
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 True hotelier
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 Analysis
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 Attention to detail
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 Accountability
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 Self-starter
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 </ul>
 
 
 
 
 Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company&rsquo;s WeCom! Service culture to be responsive, respectful and deliver a great experience.
 
 
 
 
 
 
 
 
 EXPERIENCE, CERTIFICATION &amp; EDUCATION
 
 <ul>
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 Bachelor&rsquo;s Degree level educated, ideally within a hospitality management related or business administration discipline from an internationally recognized hospitality school or similar
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 and/or profound industry experience as General Manager as per below.
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 Broad international experience as a General Manager in branded international 4 and/or 5 star hotels - 5 years minimum
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 Previous international working experience ideally in Middle East, Africa especially Qatar is highly desirable.
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 Arabic speaker is preferred.
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 Experience within the hospitality commercial function, such as sales, revenue management, marketing, managing a P&amp;L statement
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 Significant experience of managing people including large, complex, and multi-national teams as well as strong understanding of F&amp;B.
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 Understanding of uniform systems of accounts used for hotels.
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 A strong sense of commerciality and financial acumen
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 Computer literacy and a high level of competency within Microsoft Office programmes and hotel reservations systems (Micros Opera)
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 Knowledge of the Qatar Market will be a preferred.
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 </ul>
 
 
 
 
 Any other reasonable duties as directed by the Regional Director of Operations &ndash; Middle East &amp; Africa/ Senior Regional Director, North &amp; West Europe.
 
 
 
</div>

General Manager

Al Deera Commercial Real Estate Company

<div>
 
 
 Hiring: Resident / Hotel Manager &ndash; 4&starf; Hotel
 
 
 
 
 
 
 
 Location:
 
 
 Doha
 
 
 
 
 Employment Type:
 
 Full-Time
 
 
 
 Salary Package:
 
 
 15,000 &ndash; 20,000 QAR (Full Package)
 
 
 
 
 
 
 We are seeking an experienced
 
 Resident / Hotel Manager
 
 to oversee the daily operations of our 4-star property and ensure an exceptional guest experience. The ideal candidate is a hands-on leader with strong operational knowledge, excellent communication skills, and a passion for hospitality.
 
 
 
 Arabic speaking is a must, and candidates must hold a valid QID in Qatar.
 
 
 
 
 
 
 
 &nbsp;Key Responsibilities
 
 
 <ul>
 <li>
 Supervise daily hotel operations: Front Office, Housekeeping, F&amp;B, Security &amp; Maintenance.
 </li>
 <li>
 Ensure high levels of guest satisfaction; handle VIPs, complaints, and special requests professionally.
 </li>
 <li>
 Maintain service quality, cleanliness, and brand standards across all departments.
 </li>
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 Lead, motivate, and develop staff; support department heads in meeting targets.
 </li>
 <li>
 Assist in budgeting, forecasting, cost control, and revenue optimization.
 </li>
 <li>
 Oversee property maintenance, health &amp; safety compliance, and SOP implementation.
 </li>
 <li>
 Conduct regular inspections of rooms and public areas to maintain excellence.
 </li>
 </ul>
 
 
 
 
 
 &nbsp;Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Hospitality Management or related field (preferred).
 </li>
 <li>
 5+ years of hotel operations experience, including at least 2 years in a supervisory or management role.
 </li>
 <li>
 
 Fluent Arabic speaker (mandatory).
 
 </li>
 <li>
 
 Valid QID in Qatar is required.
 
 </li>
 <li>
 Strong leadership, communication, and problem-solving skills.
 </li>
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 Knowledge of PMS systems and 4&starf;/5&starf; service standards.
 </li>
 <li>
 Ability to work flexible shifts, weekends, and holidays.
 </li>
 </ul>
 
 
 
 
 
 &nbsp;What We are Looking For
 
 
 <ul>
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 Guest-focused, professional, and approachable.
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 Hands-on leader with high attention to detail.
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 <li>
 Strong organizational and team-building abilities.
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 Reliable, driven, and committed to delivering exceptional hospitality.
 </li>
 </ul>
 
 
 
 
 
 &nbsp;How to Apply
 
 
 
 Please send your CV to
 
 Recruitment@aldeeragroup-qa.com
 
 or apply directly through LinkedIn.
 
</div>

Resident/ Hotel Manager

Accor

<div><div>Company Description</div> 
In most of its locations, Raffles has a long history of making the most of major landmarks, embedded in the local heritage of each country. Raffles Hotels create a well-balanced bridge between local communities, heritage, and the environment. Through the Raffles brands, the historical buildings enjoy a new life thanks to renovations that helped create refreshed luxurious accommodations that benefit from a better sustainable performance thanks to their new eco-design. These sensitive, high-quality, and sustainable repairs and enhancements are provided by the brand in areas of high historic significance.<div> 
Job Description</div> 
You will embody the essence of luxury hospitality. Your dynamic and hands-on approach is fueled by a deep passion for developing people and fostering an entrepreneurial spirit. A true brand and guest ambassador, you will challenge conventions, consistently seek solutions, and infuse innovation into every facet of the hotel experience and every function of the business.
Your seasoned leadership style will blend diplomacy with relationship-building prowess, cultivating strong connections with both internal and external stakeholders, including Owners and the Community. Your ability to engage with ownership and strategize revenue enhancements will be coupled with an innate talent for envisioning the hotel's long-term trajectory.
A refined sense of finance and business acumen will be at the core of your decision-making, grounded in an unwavering commitment to delivering a world-class product and service. By seamlessly weaving local heritage and culture into our offerings, you will not only create an authentic guest experience but also drive excellence across all dimensions of our operations.
In your role as a catalyst for exceptional service, you will uphold the highest standards, infusing every interaction with the kind of genuine care that leaves an indelible mark on our guests. Nurturing an environment of continuous growth and skill development, you will inspire our colleagues to consistently exceed expectations, turning moments into memories for every visitor.
As a visionary leader, you will play a pivotal role in shaping our strategic direction. Your involvement in goal setting and objective communication will propel business growth and solidify the hotel&rsquo;s reputation as a distinguished luxury destination. Your ability to foster positive relationships with ownership will ensure a harmonious partnership that aligns with our overarching strategy while enhancing the hotel's performance and prestige.
Your leadership will be synonymous with setting industry benchmarks and redefining luxury hospitality. Your commitment to excellence, coupled with your innovative approach, will leave an enduring mark on our iconic brand and create a legacy of unparalleled guest memories.
Key Behaviours and Responsibilities:<ul><li>
Act with an open mindset:</li></ul>
Embrace innovative ideas, adapt to change, and encourage a culture of innovation and continuous learning.
Demonstrate explicit knowledge and awareness of company standards as an integral role model.
Build quality relationships with the management team.
Create an environment that encourages innovation, challenges traditional thinking, and fosters a &quot;speak-up&quot; culture.<ul><li>
Create positive impact working with others:</li></ul>
Foster an inclusive and collaborative work environment, empowering colleagues to contribute their best and building strong relationships based on trust and respect.
Create a collaborative and inclusive environment where all colleagues are encouraged to provide input.
Actively listen to team members' ideas, concerns, and feedback and incorporate their input into decision-making processes.
Recognize and appreciate the contributions and well-being of colleagues.<ul><li>
Strive for guest/client satisfaction:</li></ul>
Exhibits a deep understanding of the luxury hospitality landscape and guest expectations, ensuring that the guest experience consistently exceeds industry standards.
Maintain product and service quality standards by conducting ongoing evaluations.
Handle VIP Guests and understand international protocols for government officials and royalty.
Monitor guest/client feedback, address concerns promptly, and implement improvements to optimize satisfaction.<ul><li>
 Consistently deliver excellence:</li></ul>
Demonstrates a comprehensive understanding of ownership group's investment objectives and formulates strategic business plans that align with those objectives; ensuring preservation and maximization of the hotel&rsquo;s assets.
Set high performance standards, lead by example, and drive a culture of continuous improvement and quality across all the hotel.
Exhibits expertise in sales, marketing, and revenue management, driving the hotel's performance in the luxury hospitality market.
Maximize financial performance, control costs, and execute marketing and operational activities that produce results meeting or exceeding the hotel's business plan.
Recognize and reward outstanding performance and celebrate achievements within the organization.<ul><li>
 Enable team success:</li></ul>
Support the professional growth and development of colleagues through coaching, mentoring, and providing opportunities for learning.
Encourage individuals to take on challenging assignments and stretch their capabilities.
Provide regular feedback and guidance, recognizing achievements and offering constructive suggestions for improvement.
Create a safe and empowering environment where individuals feel comfortable taking risks, expressing their ideas, and learning from failures.
As applicable, brings experience in working with labor unions, maintaining constructive relationships and ensuring harmonious teamwork.<ul><li>
 Create clarity:</li></ul>
Articulates a clear and comprehensive vision for the hotel, aligning goals and objectives with ownership group's investment strategy.
Effectively communicates organizational vision, goals, and expectations, fostering a shared sense of purpose and direction among team members.
Demonstrates adeptness in overseeing renovation projects, maintaining transparency and open communication throughout the process.
Addresses ambiguity and navigates complex situations with transparency, fostering an environment of clear direction and effective problem-solving.<ul><li>
 Inspire for top performance:</li></ul>
Lead with passion and integrity, motivate and inspire others to achieve their best.
Market plans and ideas successfully, reducing key and complex ideas and messages to clear, memorable, and compelling statements.
Embodies an entrepreneurial spirit, inspiring innovative thinking and fostering a culture that encourages taking calculated risks.
Recognizes and rewards outstanding performance, cultivating an atmosphere of achievement and recognition.
Promotes continuous development and growth, offering resources and guidance to nurture professional skills and talents.
Champions a &quot;speak-up&quot; culture, creating an environment where diverse opinions are valued, and individual contributions are celebrated.
Convince others, negotiate, debate, and find win-win solutions.<div> 
Qualifications</div> 
Prior experience in a luxury hotel General Manager position / pre-opening experience
Strong educational background with professional qualifications and a continuous learning mindset.
Fluent in English.
Proven track record of building a strong service, and quality culture
Strong people skills and a track record of fostering positive, inclusive, high-performing cultures.
Experience in managing owner relations.
Demonstrated leadership, organizational, and interpersonal skills.
Strategic thinker with excellent communication and presentation skills.
Displays a strong entrepreneurial spirit
Bottom-line oriented with a focus on quality guest service and team-building.
Creative and innovative mindset.
Ability to collaborate and work in a fast-paced environment.
Excellent sense of prioritization and time management.
Professional demeanor and strategic orientation.
Engaging, friendly, and charismatic with a natural ability to connect with guests.</div>

Pre-Opening General Manager - Raffles New Capital Cairo

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.
 
 
 
 Job Description
 
 
 
 
 What You Will Be Doing:
 
 
 
 <ul>
 <li>
 Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office, Housekeeping, Spa &amp; Health Club, Food &amp; Beverage, and Culinary)
 </li>
 <li>
 Provide leadership that engages and motivates our team of exceptionally guest oriented Heartists
 </li>
 <li>
 Direct operational needs to ensure compliance with the hotel&rsquo;s Annual Budget and 5 Year Strategic Plan
 </li>
 <li>
 Provide coaching; leadership development; and goal setting with hotel department heads
 </li>
 <li>
 Assist in the preparation of the annual Operations Budget/Plan and achieve the profit objectives therein
 </li>
 <li>
 Ensure that monthly financial outlooks for Rooms, Food &amp; Beverage and Spa are accurately achieved
 </li>
 <li>
 Play a lead role in yield management for Rooms, Food &amp; Beverage and Spa
 </li>
 <li>
 Be a key player in redevelopment and capital projects from an operations viewpoint
 </li>
 <li>
 Ensure the implementation and delivery of all Raffles Standards
 </li>
 <li>
 Handle all guest concerns and ensure effective follow up thereof
 </li>
 <li>
 Assist in Labor Management and the maintenance of productivity levels
 </li>
 <li>
 Follow up on all guest comments, responding to any guest complaints or requests
 </li>
 <li>
 Provide active leadership role in the culture of Health and Safety and accident prevention
 </li>
 <li>
 Act as hotel champion and culture leader in hotel committees
 </li>
 <li>
 Function as key member of the Hotel Executive Committee and Leadership Team, providing support and assistance to the Senior Managers and Executive Team
 </li>
 <li>
 Play a key role and lead change management for Rooms and Food &amp; Beverage initiatives
 </li>
 <li>
 Assume the responsibilities of the General Manager in his/her absence
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Your Skills and Qualifications:
 
 
 
 <ul>
 <li>
 Operations management with extensive experience in Rooms, Food &amp; Beverage management and Spa operations experience
 </li>
 <li>
 Clear knowledge of budget planning &amp; execution
 </li>
 <li>
 Post secondary diploma/degree in hospitality an asset
 </li>
 <li>
 Proven record to coordinate multiple departments to make gains towards targeted GOP, EES and Health &amp; Safety results
 </li>
 <li>
 Exceptional interpersonal and guest relations skills
 </li>
 <li>
 Proven team-leader with outstanding motivational skills and coaching ability
 </li>
 <li>
 Ability to motivate developing leaders to act as entrepreneurs while implementing innovative, profit driven, guest satisfaction oriented solutions
 </li>
 <li>
 Comfortable working evenings, weekends, holidays and various schedules
 
 
 </li>
 </ul>
 Additional Information
 
 
 <ul>
 <li>
 Opportunity to join the first Raffles in Bahrain
 </li>
 <li>
 Employee benefit card offering discounted rates in Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities.
 </li>
 </ul>
</div>

Hotel Manager

py olliv

We are seeking a dynamic and result-driven Hotel Sales Manager with 2&ndash;5 years of hotel industry experience to drive total revenue across Corporate, Travel Trade, and OTA distribution channels. The role focuses on business development, revenue optimization, client relationship management, and online channel performance to maximize Rooms, Banquet, and F&amp;B revenue.Key Responsibilities1. Revenue &amp; Business Development<ul><li>Achieve monthly and annual revenue targets (Rooms, Banquets &amp; F&amp;B).</li><li>Develop and execute sales strategies for Corporate, and OTA segments.</li><li>Conduct client meetings, site inspections, and sales calls to generate business.</li><li>Negotiate corporate contracts, event proposals, and rate agreements.</li><li>Coordinate with Revenue team to optimize pricing, ADR, and RevPAR.</li></ul>2. Client &amp; Account Management<ul><li>Maintain strong relationships with corporate and travel trade accounts.</li><li>Identify and acquire new business opportunities.</li><li>Ensure timely follow-ups, proposals, and conversion of leads.</li><li>Deliver high client satisfaction to drive repeat business.</li></ul>3. Online Distribution &amp; Market Analysis<ul><li>Manage OTA channels and monitor rate parity and visibility.</li><li>Analyze market trends, competitor pricing, and demand forecasts.</li><li>Prepare weekly and monthly sales performance reports.</li><li>Optimize online listings and promotions for better ranking and revenue growth</li><li>Bachelor&rsquo;s Degree in Hotel Management / Business / Marketing.</li></ul>Job Types: Full-time, PermanentPay: ₹15,000.00 - ₹45,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Hotel Sales Manager

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Steps from the Prophet&rsquo;s Mosque, our Hotel will offer luxury accommodation for the city&rsquo;s 1.5 million annual visitors. The new-build hotel will be located at the heart of Madinah and steps from one of the most historic and significant sites in the region: Al-Masjid an-Nabawi, also known as the Prophet&rsquo;s Mosque. Madinah is also home to the Quba Mosque, which is regarded as the oldest mosque in the world.
About the Role
We are seeking an experienced and professional Chief Concierge to oversee all concierge services at Four Seasons Hotel Madinah. Reporting directly to the Assistant Director of Rooms, you will be responsible for managing the Concierge team, ensuring the highest standards of guest service, and providing personalized recommendations and services to meet guests' needs. You will also lead the department in creating memorable experiences and assist with special guest requests during their stay.
What You Will Do
<ul><li>Lead and supervise the Concierge team, ensuring exceptional guest service and personalized experiences for each guest.
</li><li>Handle VIP guest requests and ensure that special arrangements are made according to their preferences.
</li><li>Provide guests with detailed information on local attractions, dining, entertainment, and transportation options.
</li><li>Coordinate with other hotel departments to ensure seamless service delivery for guests.
</li><li>Develop and implement concierge strategies to improve guest satisfaction and service efficiency.
</li><li>Monitor guest feedback and address any concerns or issues promptly.
</li><li>Maintain up-to-date knowledge of the local area, events, and activities to make personalized recommendations to guests.
</li><li>Oversee the concierge team&rsquo;s schedule, ensuring adequate coverage at all times.
</li><li>Ensure the department adheres to hotel policies, including health, safety, and hygiene standards.
</li><li>Prepare and present regular reports on department performance, guest satisfaction, and operational efficiency to senior management.
</li></ul>What You Bring
<ul><li>Bachelor&rsquo;s degree in Hospitality Management or a related field preferred; high school diploma required.
</li><li>Proven experience in a concierge or guest services management role, ideally within a luxury hotel or high-end resort.
</li><li>Strong leadership and organizational skills with the ability to motivate and guide a team.
</li><li>Excellent communication and interpersonal skills, with a focus on guest satisfaction.
</li><li>In-depth knowledge of local attractions, services, and events to provide expert recommendations to guests.
</li><li>Ability to manage multiple tasks and guest requests efficiently while maintaining high standards of service.
</li><li>Proficiency in hotel management software and Microsoft Office Suite (Excel, Word, PowerPoint).
</li></ul>What We Offer
<ul><li>Competitive salary in a tax-free environment.
</li><li>Housing and transportation allowances.
</li><li>30 days of vacation plus public holidays.
</li><li>Complimentary meals and uniform cleaning.
</li><li>Medical and life insurance.
</li><li>Employee Assistance Program and worldwide complimentary room nights.
</li><li>Opportunities for growth and development.
</li></ul>Schedule &amp; Hours
This is a full-time role.
Localization
As part of our commitment to Saudization, we actively welcome applications from Saudi nationals. Join us in shaping the future of luxury hospitality in Madinah.</div>

Chief Concierge - Four Seasons Hotel Madinah, Saudi Arabia

Decimal Solution

Location: Murree, Pakistan Job Type: Full-time, On-site Accommodation: Fully Furnished Accommodation Provided On-SiteHiring on behalf of our client: Decimal Solution is seeking an experienced and dynamic hospitality professional to lead operations for a renowned, high-standard hotel located in the scenic hills of Murree. About the OpportunityAre you ready to trade the mundane for the majestic? We are looking for a passionate leader to take the helm at one of Murree&rsquo;s most prestigious hotels. This is more than just a job; it is a lifestyle opportunity. Imagine managing a premier property while living amidst the pine-scented air and stunning views of the mountains.As the Hotel Manager, you will be the driving force behind guest satisfaction, operational excellence, and team leadership. You will have the autonomy to ensure this property remains the top choice for travelers seeking luxury and comfort in the hill station. Key Responsibilities<ul><li>Operational Leadership: Oversee the day-to-day operations of all departments including Front Office, Housekeeping, Food &amp; Beverage, and Maintenance to ensure seamless service delivery.</li><li>Guest Experience: Maintain the hotel's reputation for excellence by upholding the highest standards of service, handling VIP relations, and swiftly resolving any guest concerns.</li><li>Financial Management: Manage budgets, control costs, and maximize revenue through strategic pricing and upselling without compromising quality.</li><li>Team Development: Recruit, train, and mentor department heads and staff, fostering a positive work environment that encourages growth and high performance.</li><li>Compliance &amp; Safety: Ensure the property adheres to all health, safety, and hygiene regulations, particularly given the unique climatic conditions of Murree.</li><li>Strategic Planning: Report directly to ownership, providing insights on occupancy trends, competitive analysis, and property improvement plans.</li></ul>What We Are Looking For<ul><li>Experience: Minimum 5+ years of experience in hotel management, preferably in a reputable 4/5-star property or a high-end boutique hotel.</li><li>Hospitality Mindset: A genuine passion for service with the ability to anticipate guest needs.</li><li>Leadership Skills: Proven ability to lead diverse teams and manage multiple departments effectively.</li><li>Business Acumen: Strong understanding of P&amp;L statements, revenue management, and budgeting.</li><li>Local Knowledge (Preferred): Familiarity with the Murree tourism market and its seasonal trends is a significant plus.</li><li>Flexibility: Willingness to work weekends and holidays as required by the hospitality cycle.</li></ul>The Perks (Beyond the Paycheck)<ul><li>Live-in Position: Say goodbye to long commutes. We provide fully furnished accommodation on the premises, allowing you to enjoy the serene environment and focus on your role.</li><li>Career Defining Role: Full authority to implement your vision and run the property as if it were your own.</li><li>Scenic Workspace: An office with a view. Enjoy the cool breeze and beautiful landscapes that Murree offers year-round.</li></ul>For more information, visit our website: www.decimalsolution.comJob Type: Full-timeWork Location: In person

Hotel Manager – Luxury Property (Murree)

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