hotel night auditor

Quality Inn and Suites

Job Overview We are seeking a dedicated and detail-oriented Night Auditor to join our hospitality team. The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during night hours, providing exceptional customer service while managing front desk responsibilities. This position requires a blend of hospitality management skills, attention to detail, and the ability to handle guest relations effectively.Duties<ul><li>Perform night audit functions, including balancing accounts and preparing financial reports for the day.</li><li>Provide excellent customer service by addressing guest inquiries and resolving issues promptly.</li><li>Manage front desk operations, including check-ins and check-outs, while maintaining accurate records.</li><li>Handle multi-line phone systems and respond to calls with professionalism and courtesy.</li><li>Assist guests with their needs, ensuring a pleasant stay and fostering positive guest relations.</li><li>Maintain security protocols during night shifts to ensure guest safety and property security.</li><li>Collaborate with other hotel departments to ensure seamless service delivery.</li></ul>Qualifications<ul><li>Previous experience in hotel management or hospitality is preferred.</li><li>Strong customer service skills with a focus on guest satisfaction.</li><li>Familiarity with night audit procedures and hotel operations is advantageous.</li><li>Bilingual or multilingual abilities are a plus for effective communication with diverse guests.</li><li>Proficiency in using multi-line phone systems and front desk software.</li><li>Excellent phone etiquette and interpersonal skills to enhance guest experiences.</li><li>Ability to work independently during night shifts while managing multiple tasks efficiently.</li><li>A background in resort or hospitality environments is beneficial. Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring the efficient operation of our hotel during nighttime hours.</li></ul>Job Type: Part-timePay: $13.00 - $14.00 per hourWork Location: In person

Night Auditor

Q Hotels Management

<div>Are you a night owl who enjoys a quiet work environment and keeping things organized? SpringHill Suites by Marriott is looking for a dependable Night Auditor to keep our hotel running smoothly while the rest of the world sleeps.
This role is the perfect mix of guest service and behind-the-scenes operations. You'll welcome late-arriving guests, help anyone who needs assistance overnight, and complete the nightly financial audit that prepares the hotel for the next day.
If you're someone who takes pride in doing things right, can work independently, and shows up when you're scheduled, we'd love to meet you.<h3 class="jobSectionHeader">
What You'll Do</h3>
Welcome late-night guests and provide friendly, professional service 
Handle check-ins, check-outs, and guest requests overnight 
Complete the hotel's nightly audit and balance daily transactions 
Run reports and prepare the property for the morning team 
Keep the lobby and front desk area clean and welcoming 
Monitor the property overnight and ensure a safe environment for guests 
Communicate important notes for the morning management team<h3 class="jobSectionHeader">
What Makes a Great Night Auditor</h3>
Reliable and punctual - the overnight team counts on you 
Comfortable working independently and staying productive overnight 
Friendly and professional with guests at all times 
Detail-oriented and organized 
Basic computer skills and willingness to learn hotel systems 
Previous hotel or customer service experience is helpful but not required<h3 class="jobSectionHeader">
Schedule</h3>
This position works overnight shifts ( 10:00 PM &ndash; 6:00 AM). 
Applicants must be comfortable working overnights, weekends, and holidays as needed.<h3 class="jobSectionHeader">
Why Work at SpringHill Suites?</h3>
SpringHill Suites by Marriott is an all-suite hotel designed for travelers who want space to relax and recharge. Our team takes pride in creating a welcoming, upbeat environment for both guests and associates.<div>
As part of the Marriott family, associates may also enjoy: 
<ul><li>Travel discounts at Marriott hotels worldwide</li><li>A supportive and team-focused workplace</li><li>Opportunities to grow in hospitality</li></ul></div>
If you're someone who enjoys quiet productivity, helping people, and keeping things running smoothly overnight, we'd love to hear from you.</div>

Avocet Hospitality

<div>The Admiral Hotel, located in the heart of Mobile, is seeking to hire a full-time Night Auditor to join our Guest Services department. Must be able to work a flexible schedule which may include weekends and/or holidays. Shifts are generally scheduled between 11 pm - 7 am. If you have a passion for hospitality and strive to provide excellent service to guests, look no further than The Admiral!
WHAT WE HAVE TO OFFER:
LOCATION: 251 Government Street Mobile, AL 36602
SALARY: $17.00 per hour
BENEFITS:
A culture that values passion, individuality, and fun!
<ul><li>Opportunities for internal growth and development
</li><li>Paid Time Off (PTO)
</li><li>Paid holidays
</li><li>Affordable medical, dental, &amp; vision insurance plans
</li><li>Company provided life insurance
</li><li>Short &amp; Long Term Disability and Accident and Critical Illness Insurance
</li><li>Traditional 401(k) &amp; Roth 401(k) with employer matching of up to 3.5%
</li><li>Referral program
</li><li>Employee Assistance Program
</li><li>Discounts at all Avocet-owned hotels &amp; restaurants
</li></ul>WHO WE ARE LOOKING FOR:
POSITION SUMMARY:
As a Guest Service Representative conducting Night Audit, you would be responsible for handling the responsibilities of the Guest Service Representative and Accounting duties. The Night Auditor oversees the auditing, posting, and balancing of the daily financial transactions to support the Hotel&rsquo;s continuing efforts to deliver outstanding guest service and financial profitability. Through reconciling daily revenue and expenses, the Night Auditor ensures that guests are correctly billed and credit card transactions are accurately recorded
MAIN DUTIES AND RESPONSIBILITIES:
<ul><li>Audit, post, and balance daily cashiers work for The Admiral Hotel
</li><li>Accurately post all room fees, related taxes, and other paid services including restaurant, lounge, internet, resort fees, and the like to each guest&rsquo;s account daily
</li><li>Verify all account entries are balanced; notate and settle any discrepancies uncovered in audit to appropriately settle guest accounts.
</li><li>Ensure Hotel billing standards are followed and create financial reports that detail various aspects of the Hotel&rsquo;s performance; ensure distributed to the appropriate departments
</li><li>Ensure credit card system reconciles to daily transaction lists
</li><li>Verify cash postings and verify cashier drops to ensure accurate
</li><li>Ensure daily turn of Hotel and paperwork associated with all transactions is compiled and organized as set forth by management
</li><li>Greets all guests in a pleasant and professional manner
</li><li>Completes the guest registration and check-out procedures
</li><li>Answers telephone, transfers calls, and takes messages when applicable
</li><li>Makes hotel reservations for guests, including changes and cancellations
</li><li>Follows proper credit card procedures
</li><li>Maintains accurate bank during shift and uses correct vouchers for specified transactions
</li><li>Responds to all guest needs and requests in a timely fashion
</li><li>Knowledgeable of geographical area and points of interest
</li><li>Ensure the front desk is adequately stocked of all supplies
</li><li>Understands hotel emergency procedures and evacuation protocols
</li><li>Collects payment for all guests at check-in and check-out. Makes changes as necessary
</li><li>Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager
</li><li>Ensure uniform and personal appearance is clean and professional
</li><li>Maintain confidentiality of proprietary information and protect company assets
</li><li>Speak with others using clear and professional language
</li><li>Establishes and maintains open, collaborative relationships with employees and fellow management team members.
</li><li>Perform all reasonable job duties as requested.
</li></ul>SUPERVISORY RESPONSIBILITIES:
<ul><li>The Night Auditor will act as Manager on Duty for the overnight shift. Overnight positions including Housekeeper and Maintenance Technicians will report to the Night Auditor.
</li></ul>QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
<ul><li>High School diploma or equivalent and/or experience in a Hotel or a related field preferred
</li></ul>Experience:
<ul><li>One year of prior hotel guest service experience preferred
</li><li>Prior guest relations training
</li></ul>Skills:
<ul><li>Significant attention to detail.
</li><li>Ability to operate front desk equipment: computer, switchboard, credit card machines, etc.
</li><li>Understanding of basic math skills
</li><li>Good verbal and guest interaction skills
</li><li>Collect money and issue change where applicable
</li><li>Ability to work as a cohesive team member - relaying information appropriately from shift to shift
</li></ul>WORKING CONDITIONS:
Equipment to Be Used:
<ul><li>Computers (MS Office/Google) PMS (Opera,) POS (Micros,) and Key Card software (SafLok, Dorma Kaba)
</li></ul>Physical &amp; Mental Requirements:
<ul><li>Must be able to stand for several hours at a time
</li><li>May be required to lift items up to 25 lbs.
</li></ul>Work Environment:
<ul><li>Very high guest and team member interaction
</li><li>Fast paced; high volume
</li><li>Subject to extreme weather conditions including high heat, rain, wind, etc.
</li></ul>WHO WE ARE:
The Admiral: Illuminate Your Career in a World of Elegance
With a mission to dazzle and delight, we provide an environment that&rsquo;s as inspiring as it is welcoming. As part of our team, you'll be the face of a storied hotel where tradition meets innovation, and every day is a celebration of our city's rich culture. If you&rsquo;re ready to be part of our illustrious story, learn more at theadmiralhotel.com.
EOE / DFWP</div>

Best Western InnSuites Tucson Foothills

Job Overview Join our dynamic hospitality team as a Night Auditor, where you will be the vital link between guest services and hotel operations during overnight hours. This energetic role offers an exciting opportunity to ensure seamless guest experiences, maintain hotel security, and uphold the highest standards of hospitality management. As a Night Auditor, you will oversee front desk operations, handle guest inquiries, and perform financial reconciliations&mdash;all while creating a welcoming environment that encourages guest loyalty and satisfaction. Your proactive approach and attention to detail will help us deliver exceptional service around the clock.Duties<ul><li>Greet guests warmly upon arrival and assist with check-in and check-out procedures, ensuring a smooth experience.</li><li>Manage multi-line phone systems with professionalism, providing accurate information and routing calls efficiently.</li><li>Conduct nightly audits of guest accounts, ensuring accuracy in billing and reservations while reconciling daily revenue reports.</li><li>Respond promptly to guest requests, complaints, or concerns with a positive attitude, demonstrating excellent customer service skills.</li><li>Maintain security by monitoring CCTV surveillance, conducting routine property inspections, and controlling access to the hotel premises during overnight hours.</li><li>Prepare detailed shift reports, incident logs, and financial documentation to ensure seamless communication with daytime staff.</li><li>Support guest relations by providing local information, hotel amenities details, and addressing special requests with enthusiasm.</li></ul>Qualifications<ul><li>Experience in hospitality management or hotel management roles, preferably with prior front desk or night audit experience.</li><li>Strong customer service skills combined with excellent phone etiquette and the ability to handle multi-line phone systems confidently.</li><li>Bilingual or multilingual abilities are highly desirable to serve diverse guests effectively.</li><li>Knowledge of hotel operations, guest services standards, and security protocols is essential for success in this role.</li><li>Exceptional attention to detail for financial reconciliation tasks and maintaining accurate records.</li><li>Ability to work independently during night shifts while managing multiple responsibilities efficiently.</li><li>Hospitality industry certifications or training are a plus but not mandatory. Embark on a rewarding journey where your energy fuels memorable guest experiences! We&rsquo;re dedicated to fostering a vibrant work environment that values your skills in hospitality management and guest relations&mdash;making every night shift an opportunity for excellence.</li></ul>Pay: $16.50 - $17.50 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>People with a criminal record are encouraged to applyWork Location: In person

Peachtree Group

<div>The Night Auditor is responsible for conducting all nightly audit-related duties and providing guest services at the hotel's front desk. Responsibilities include balancing duties, managing daily paperwork, and preparing shift reports. In addition to these tasks, the Night Auditor will cater to guest needs, including check-ins/check-outs, reservations, and addressing any guest inquiries.
<ul>
<li>Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment.</li>
<li>Responsible for counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.</li>
<li>Check the front desk log for problems, special requests, etc.</li>
<li>Greets, registers, and assigns rooms to guests.</li>
<li>Process guest registrations, including collecting payment.</li>
<li>Maintain room status inventory.</li>
<li>Communicate all pertinent shift information to the Front Office Manager, General Manager, and other desk staff.</li>
<li>Communicates all information to the following shift to ensure a smooth transition.</li>
<li>Works closely with all hotel departments to ensure the highest quality of customer service.</li>
<li>Answers inquiries about hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features.</li>
<li>Responsible for completing all required shift paperwork, and night audit reports daily.</li>
<li>Performs other duties as assigned by management.</li>
</ul>
Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.</div>

Sagemont Hotels

<div><h2 class="jobSectionHeader">At Hampton Inn &amp; Suites Banning-Beaumont, every team member plays a vital role in our mission to Soar to Success. As a Night Auditor, you provide the key to a smooth overnight operation &mdash; the Ground Control of our hospitality experience &mdash; ensuring every arrival and departure is smooth, memorable, and consistent with our Wings of Excellence standards.</h2>
Night Auditors serve as the first point of contact for guests and play a vital role in ensuring the smooth overnight operation of the hotel, handling guest accounts, and providing exceptional guest services during nighttime hours. This position upholds the Hotels&rsquo; commitment to hospitality excellence by delivering professional, friendly, and efficient service that embodies our brand values of ownership, accountability, and guest-first culture.<h2 class="jobSectionHeader">
Key Responsibilities Include:</h2><h3 class="jobSectionHeader">
Guest Experience</h3><ul><li>
Greet all guests with warmth and professionalism upon arrival and departure.</li><li>
Perform late night check-ins and check-outs efficiently, accurately, and in accordance with brand and Hotel standards.</li><li>
Ensure guest satisfaction by anticipating needs and resolving issues promptly with empathy and discretion.</li><li>
Promote hotel amenities, local attractions and programs to enhance the guest experience.</li><li>
Handle all guest complaints or concerns professionally, escalating as needed to the Front Desk Manager or General Manager.</li></ul><h3 class="jobSectionHeader">
Reservations &amp; Financial Transactions</h3><ul><li>
 Manage room assignments, rate verifications, and payment authorizations accurately in the Property Management System (PMS).</li><li>
 Assist with same-day reservations, group check-ins, and modifications as needed.</li><li>
 Perform nightly audits of guest accounts, ensuring accuracy and completeness of all financial transactions.</li><li>
 Balance daily revenue reports, including cash, credit, and other payment methods.</li><li>
 Prepare and distribute detailed reports for management review.</li>
 Ensure the front desk area is organized, clean, and welcoming for guests arriving or departing during night hours 
<li>
</li></ul><h3 class="jobSectionHeader">
Communication &amp; Coordination</h3><ul><li>
Maintain clear communication with hotel departments via hotel channels.</li><li>
Document all key guest interactions, incidents, and shift details in the Front Desk Log per Hotels SOP.</li><li>
Respond promptly to calls, emails, and internal messages using approved communication systems.</li></ul><h3 class="jobSectionHeader">
Compliance &amp; Brand Standards</h3><ul><li>
 Adhere to all Hotels policies, brand training, and safety procedures.</li><li>
 Maintain a clean, organized, and professional front desk workspace at all times.</li><li>
 Uphold confidentiality of guest and company information in accordance with data privacy laws and brand policies.</li></ul><h2 class="jobSectionHeader">
Work Environment &amp; Schedule</h2><ul><li>
This position requires flexible availability, including weekends and holidays.</li><li>
This position works as one part of the Hotel team and shares in our culture.</li><li>
Uniform and appearance standards must be maintained at all times per the Hotels policy.</li></ul><h2 class="jobSectionHeader">
Qualifications</h2><ul><li>
 High school diploma or equivalent required; college coursework in hospitality preferred.</li><li>
 Minimum 1 year of front desk or night auditor experience (hotel experience strongly preferred).</li><li>
 Proficiency with PMS systems (Hilton OnQ/PEP preferred).</li><li>
 Excellent verbal and written communication skills.</li><li>
 Strong organizational skills and attention to detail.</li><li>
 Ability to multitask in a fast-paced environment while maintaining composure and professionalism.</li></ul><h2 class="jobSectionHeader">
Sound Interesting? Apply today!</h2></div>

Sheraton

<div>Job Summary:
Join our team as a Night Auditor responsible for reconciling daily financial transactions and providing overnight guest services. This position suits detail-oriented individuals who are comfortable working independently during late-night hours. 
Benefits:<ul><li>
Night shift differentials</li><li>
Weekly pay</li><li>
Cross-training opportunities</li><li>
Safe and quiet work environment</li></ul> 
Responsibilities:<ul><li>
Process late check-ins and early check-outs</li><li>
Reconcile and balance daily transactions</li><li>
Prepare nightly audit reports for management</li><li>
Ensure guest safety during overnight hours</li><li>
Handle guest requests or emergencies professionally</li></ul><h2 class="jobSectionHeader"> 
REQUIREMENTS</h2><ul><li>
High school diploma or GED, Strong math and data entry skills, Experience in hotel operations or bookkeeping is a plus, Comfortable working overnight alone &amp; Basic computer literacy</li></ul></div>

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