hotel night auditor

Clarion Inn and Suites Clackamas

<ul><li>Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay</li><li>Audit and balance reports from the day shifts</li><li>Schedule guest wake-up calls</li><li>Respond to guest inquiries, concerns, and complaints as needed</li><li>Answer phones and place reservations</li><li>Run EOD computer functions so they are complete by the end of the shift</li><li>Balance cash drawers and record receipts</li><li>Start the breakfast set up.</li><li>Working hours are 11pm-7am.</li></ul>Pay: $18.00 per hourWork Location: In person

Hotel Night Auditor

Extended Stay America Glen Allen/Short Pump Aimbridge Hospitality

Job Summary Join our dynamic hospitality team as a Night Auditor, where you will be the vital link between guest services and hotel operations during overnight hours. In this energetic role, you will ensure the smooth and secure operation of the front desk while providing exceptional guest experiences. Your keen attention to detail, hospitality expertise, and multilingual communication skills will help create a welcoming environment for all guests. As a Night Auditor, you&rsquo;ll be responsible for managing guest check-ins and check-outs, handling financial transactions, and maintaining accurate records&mdash;all while delivering top-tier customer service in a lively, fast-paced setting. (Hotel Key Pms experience prefered)! shift is 10p-6am flexible days.Responsibilities<ul><li>Greet guests warmly upon arrival and assist with late check-ins, ensuring a positive first impression.</li><li>Manage the front desk operations during overnight shifts, including handling multi-line phone systems with professionalism and courtesy.</li><li>Conduct nightly audits of financial transactions, reservations, and billing to ensure accuracy and completeness.</li><li>Respond promptly to guest inquiries, requests, and concerns with a friendly and solution-oriented approach.</li><li>Maintain security by monitoring CCTV surveillance, conducting safety checks around the property, and controlling access to restricted areas.</li><li>Prepare detailed shift reports, incident logs, and audit documentation to ensure seamless communication between shifts.</li><li>Support guest relations by providing information about hotel amenities, local attractions, and services in multiple languages if applicable.</li></ul>Experience<ul><li>Previous experience in hospitality management or hotel front desk operations is highly preferred.</li><li>Strong customer service skills with a proven ability to handle guest interactions professionally and efficiently.</li><li>Bilingual or multilingual abilities are a plus to effectively communicate with diverse guests.</li><li>Familiarity with hotel management software systems and multi-line phone systems enhances your efficiency in this role.</li><li>Knowledge of hotel procedures related to night audits, guest services, and security protocols is advantageous.</li><li>Experience working in resort or hospitality environments that emphasize guest relations and hospitality excellence is desirable. Join us as a Night Auditor and become an essential part of our vibrant hospitality team! Your energetic approach will help us deliver memorable experiences while maintaining operational excellence throughout the night shift.</li></ul>Pay: $15.00 - $17.00 per hourBenefits:<ul><li>Employee discount</li><li>Paid time off</li></ul>Work Location: In person

Night Auditor

Q Hotels Management

<div>Are you a night owl who enjoys a quiet work environment and keeping things organized? SpringHill Suites by Marriott is looking for a dependable Night Auditor to keep our hotel running smoothly while the rest of the world sleeps.
This role is the perfect mix of guest service and behind-the-scenes operations. You'll welcome late-arriving guests, help anyone who needs assistance overnight, and complete the nightly financial audit that prepares the hotel for the next day.
If you're someone who takes pride in doing things right, can work independently, and shows up when you're scheduled, we'd love to meet you.<h3 class="jobSectionHeader">
What You'll Do</h3>
Welcome late-night guests and provide friendly, professional service 
Handle check-ins, check-outs, and guest requests overnight 
Complete the hotel's nightly audit and balance daily transactions 
Run reports and prepare the property for the morning team 
Keep the lobby and front desk area clean and welcoming 
Monitor the property overnight and ensure a safe environment for guests 
Communicate important notes for the morning management team<h3 class="jobSectionHeader">
What Makes a Great Night Auditor</h3>
Reliable and punctual - the overnight team counts on you 
Comfortable working independently and staying productive overnight 
Friendly and professional with guests at all times 
Detail-oriented and organized 
Basic computer skills and willingness to learn hotel systems 
Previous hotel or customer service experience is helpful but not required<h3 class="jobSectionHeader">
Schedule</h3>
This position works overnight shifts ( 10:00 PM &ndash; 6:00 AM). 
Applicants must be comfortable working overnights, weekends, and holidays as needed.<h3 class="jobSectionHeader">
Why Work at SpringHill Suites?</h3>
SpringHill Suites by Marriott is an all-suite hotel designed for travelers who want space to relax and recharge. Our team takes pride in creating a welcoming, upbeat environment for both guests and associates.<div>
As part of the Marriott family, associates may also enjoy: 
<ul><li>Travel discounts at Marriott hotels worldwide</li><li>A supportive and team-focused workplace</li><li>Opportunities to grow in hospitality</li></ul></div>
If you're someone who enjoys quiet productivity, helping people, and keeping things running smoothly overnight, we'd love to hear from you.</div>

Best Western InnSuites Tucson Foothills

Job Overview Join our dynamic hospitality team as a Night Auditor, where you will be the vital link between guest services and hotel operations during overnight hours. This energetic role offers an exciting opportunity to ensure seamless guest experiences, maintain hotel security, and uphold the highest standards of hospitality management. As a Night Auditor, you will oversee front desk operations, handle guest inquiries, and perform financial reconciliations&mdash;all while creating a welcoming environment that encourages guest loyalty and satisfaction. Your proactive approach and attention to detail will help us deliver exceptional service around the clock.Duties<ul><li>Greet guests warmly upon arrival and assist with check-in and check-out procedures, ensuring a smooth experience.</li><li>Manage multi-line phone systems with professionalism, providing accurate information and routing calls efficiently.</li><li>Conduct nightly audits of guest accounts, ensuring accuracy in billing and reservations while reconciling daily revenue reports.</li><li>Respond promptly to guest requests, complaints, or concerns with a positive attitude, demonstrating excellent customer service skills.</li><li>Maintain security by monitoring CCTV surveillance, conducting routine property inspections, and controlling access to the hotel premises during overnight hours.</li><li>Prepare detailed shift reports, incident logs, and financial documentation to ensure seamless communication with daytime staff.</li><li>Support guest relations by providing local information, hotel amenities details, and addressing special requests with enthusiasm.</li></ul>Qualifications<ul><li>Experience in hospitality management or hotel management roles, preferably with prior front desk or night audit experience.</li><li>Strong customer service skills combined with excellent phone etiquette and the ability to handle multi-line phone systems confidently.</li><li>Bilingual or multilingual abilities are highly desirable to serve diverse guests effectively.</li><li>Knowledge of hotel operations, guest services standards, and security protocols is essential for success in this role.</li><li>Exceptional attention to detail for financial reconciliation tasks and maintaining accurate records.</li><li>Ability to work independently during night shifts while managing multiple responsibilities efficiently.</li><li>Hospitality industry certifications or training are a plus but not mandatory. Embark on a rewarding journey where your energy fuels memorable guest experiences! We&rsquo;re dedicated to fostering a vibrant work environment that values your skills in hospitality management and guest relations&mdash;making every night shift an opportunity for excellence.</li></ul>Pay: $16.50 - $17.50 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>People with a criminal record are encouraged to applyWork Location: In person

Avocet Hospitality

<div>The Admiral Hotel, located in the heart of Mobile, is seeking to hire a full-time Night Auditor to join our Guest Services department. Must be able to work a flexible schedule which may include weekends and/or holidays. Shifts are generally scheduled between 11 pm - 7 am. If you have a passion for hospitality and strive to provide excellent service to guests, look no further than The Admiral!
WHAT WE HAVE TO OFFER:
LOCATION: 251 Government Street Mobile, AL 36602
SALARY: $17.00 per hour
BENEFITS:
A culture that values passion, individuality, and fun!
<ul><li>Opportunities for internal growth and development
</li><li>Paid Time Off (PTO)
</li><li>Paid holidays
</li><li>Affordable medical, dental, &amp; vision insurance plans
</li><li>Company provided life insurance
</li><li>Short &amp; Long Term Disability and Accident and Critical Illness Insurance
</li><li>Traditional 401(k) &amp; Roth 401(k) with employer matching of up to 3.5%
</li><li>Referral program
</li><li>Employee Assistance Program
</li><li>Discounts at all Avocet-owned hotels &amp; restaurants
</li></ul>WHO WE ARE LOOKING FOR:
POSITION SUMMARY:
As a Guest Service Representative conducting Night Audit, you would be responsible for handling the responsibilities of the Guest Service Representative and Accounting duties. The Night Auditor oversees the auditing, posting, and balancing of the daily financial transactions to support the Hotel&rsquo;s continuing efforts to deliver outstanding guest service and financial profitability. Through reconciling daily revenue and expenses, the Night Auditor ensures that guests are correctly billed and credit card transactions are accurately recorded
MAIN DUTIES AND RESPONSIBILITIES:
<ul><li>Audit, post, and balance daily cashiers work for The Admiral Hotel
</li><li>Accurately post all room fees, related taxes, and other paid services including restaurant, lounge, internet, resort fees, and the like to each guest&rsquo;s account daily
</li><li>Verify all account entries are balanced; notate and settle any discrepancies uncovered in audit to appropriately settle guest accounts.
</li><li>Ensure Hotel billing standards are followed and create financial reports that detail various aspects of the Hotel&rsquo;s performance; ensure distributed to the appropriate departments
</li><li>Ensure credit card system reconciles to daily transaction lists
</li><li>Verify cash postings and verify cashier drops to ensure accurate
</li><li>Ensure daily turn of Hotel and paperwork associated with all transactions is compiled and organized as set forth by management
</li><li>Greets all guests in a pleasant and professional manner
</li><li>Completes the guest registration and check-out procedures
</li><li>Answers telephone, transfers calls, and takes messages when applicable
</li><li>Makes hotel reservations for guests, including changes and cancellations
</li><li>Follows proper credit card procedures
</li><li>Maintains accurate bank during shift and uses correct vouchers for specified transactions
</li><li>Responds to all guest needs and requests in a timely fashion
</li><li>Knowledgeable of geographical area and points of interest
</li><li>Ensure the front desk is adequately stocked of all supplies
</li><li>Understands hotel emergency procedures and evacuation protocols
</li><li>Collects payment for all guests at check-in and check-out. Makes changes as necessary
</li><li>Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager
</li><li>Ensure uniform and personal appearance is clean and professional
</li><li>Maintain confidentiality of proprietary information and protect company assets
</li><li>Speak with others using clear and professional language
</li><li>Establishes and maintains open, collaborative relationships with employees and fellow management team members.
</li><li>Perform all reasonable job duties as requested.
</li></ul>SUPERVISORY RESPONSIBILITIES:
<ul><li>The Night Auditor will act as Manager on Duty for the overnight shift. Overnight positions including Housekeeper and Maintenance Technicians will report to the Night Auditor.
</li></ul>QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
<ul><li>High School diploma or equivalent and/or experience in a Hotel or a related field preferred
</li></ul>Experience:
<ul><li>One year of prior hotel guest service experience preferred
</li><li>Prior guest relations training
</li></ul>Skills:
<ul><li>Significant attention to detail.
</li><li>Ability to operate front desk equipment: computer, switchboard, credit card machines, etc.
</li><li>Understanding of basic math skills
</li><li>Good verbal and guest interaction skills
</li><li>Collect money and issue change where applicable
</li><li>Ability to work as a cohesive team member - relaying information appropriately from shift to shift
</li></ul>WORKING CONDITIONS:
Equipment to Be Used:
<ul><li>Computers (MS Office/Google) PMS (Opera,) POS (Micros,) and Key Card software (SafLok, Dorma Kaba)
</li></ul>Physical &amp; Mental Requirements:
<ul><li>Must be able to stand for several hours at a time
</li><li>May be required to lift items up to 25 lbs.
</li></ul>Work Environment:
<ul><li>Very high guest and team member interaction
</li><li>Fast paced; high volume
</li><li>Subject to extreme weather conditions including high heat, rain, wind, etc.
</li></ul>WHO WE ARE:
The Admiral: Illuminate Your Career in a World of Elegance
With a mission to dazzle and delight, we provide an environment that&rsquo;s as inspiring as it is welcoming. As part of our team, you'll be the face of a storied hotel where tradition meets innovation, and every day is a celebration of our city's rich culture. If you&rsquo;re ready to be part of our illustrious story, learn more at theadmiralhotel.com.
EOE / DFWP</div>

Peachtree Group

<div>The Night Auditor is responsible for conducting all nightly audit-related duties and providing guest services at the hotel's front desk. Responsibilities include balancing duties, managing daily paperwork, and preparing shift reports. In addition to these tasks, the Night Auditor will cater to guest needs, including check-ins/check-outs, reservations, and addressing any guest inquiries.
<ul>
<li>Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment.</li>
<li>Responsible for counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.</li>
<li>Check the front desk log for problems, special requests, etc.</li>
<li>Greets, registers, and assigns rooms to guests.</li>
<li>Process guest registrations, including collecting payment.</li>
<li>Maintain room status inventory.</li>
<li>Communicate all pertinent shift information to the Front Office Manager, General Manager, and other desk staff.</li>
<li>Communicates all information to the following shift to ensure a smooth transition.</li>
<li>Works closely with all hotel departments to ensure the highest quality of customer service.</li>
<li>Answers inquiries about hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features.</li>
<li>Responsible for completing all required shift paperwork, and night audit reports daily.</li>
<li>Performs other duties as assigned by management.</li>
</ul>
Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.</div>

Meyer Jabara Hotels

Night Audit
 Job Title: Night Auditor Status: NON-EXEMPT
 Reports to: General Manager
 
Position Summary: 
The Night Auditor is responsible for the prompt and efficient balancing of the day’s transactions of the entire hotel, as well as for safeguarding both the hotel’s guests and its assets by following all established safety and security policies. He or she is responsible for the courteous and efficient check in and check out of guests and for meeting many other guests needs during their stay. The Night Auditor is also responsible for the collection of monies for services rendered during a guest stay. Responsible for the smooth operation of the front office, and for ensuring that all standard operating procedures pertinent to the Front Office are followed.
 
Experience & Education: 
<ul>
<li>1 to 2 years of experience in a hotel or a related field preferred.</li>
<li>High School diploma or equivalent required.</li>
<li>College course work in related field helpful</li>
<li>Previous customer service experience strongly preferred.</li>
<li>Ability to work with various types of equipment such as computer, Credit Card Authorization machine, projector, copier, scanner, other office equipment, telephone, two-way radio.</li>
<li>Ability to work with Microsoft Office products and various other software programs.</li>
<li>Valid driver’s license required.</li>
</ul>
Requirements: 
Work Environment – Ability to work: 
<ul>
<li>Under variable temperature conditions</li>
<li>Under variable noise levels</li>
<li>Indoors</li>
<li>Long hours sometimes required.</li>
</ul>
Physical Requirements: 
Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
 <ul>
<li>Ability to work under variable temperatures and noise levels</li>
<li>Near Vision - The ability to see details at close range</li>
<li>Ability to bend, stretch, twist or reach with your body and arms</li>
<li>Must be able to stand and/or walk for lengthy periods of time</li>
</ul>
Mental Requirements: 
<ul>
<li>Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English</li>
<li>Must be able to evaluate and select among alternative courses of action quickly and accurately.</li>
<li>Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.</li>
<li>Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need.</li>
<li>Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.</li>
<li>Mathematical Reasoning - Must be able to work with and understand financial information and data, and basic arithmetic functions.</li>
<li>Multi-Lingual skills helpful</li>
</ul>
Essential Duties & Functions: 
<ul>
<li>Approach all encounters with guests and employees in a friendly, service oriented manner</li>
<li>Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel</li>
<li>Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working</li>
<li>Comply at all times hotel’s policies and procedures to encourage safe and efficient hotel operations</li>
<li>Positively interact with hotel guests</li>
<li>Check guests in and out of the hotel</li>
<li>Confirm payment method at check in and obtain full payment at check out</li>
<li>Log all requests and confirm completion</li>
<li>Direct guests to daily functions within the hotel</li>
<li>Review PMS inventory and house count for availability and rates</li>
<li>Book reservations for day of arrival or future stays</li>
<li>Balance and prepare individual paperwork for closing shift</li>
<li>Balance bank daily (which includes counting bank before beginning a shift and after shift closes)</li>
<li>Maintain and market special guest programs</li>
<li>Handle incoming/outgoing calls</li>
<li>Take and deliver messages</li>
<li>Be familiar with guest privacy</li>
<li>Provide information about hotel</li>
<li>Know emergency procedures</li>
<li>Know VIP procedures</li>
<li>Run copies and charge guests as needed</li>
<li>Send faxes and charge as needed</li>
<li>Run daily arrival report and annotate guest reservation/inform team of special requests</li>
<li>Review changes in Policy and Procedure</li>
<li>Distribute faxes, packages, and mail to guest services for delivery, or inform guest of receipt</li>
<li>Stock and clean work space for next shift</li>
<li>Distribute billing reports to hotel outlets</li>
<li>Prepare key check inventory</li>
<li>Block bus tours and notify Housekeeping</li>
<li>Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention</li>
<li>Balance number of rooms and revenue each night</li>
<li>Prepare necessary reports, and Month End Reporting</li>
<li>Balance Guest Services and Food and Beverage cashiers’ work</li>
<li>Balance credit cards and Batch them</li>
</ul>
Non-Essential Duties: 
<ul>
<li>Other duties as assigned.</li>
</ul>

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