hotel reservations agent

Royal Ambassador for Marketing and Economic Consultancy

مسئول حجوزات فنادق - B2B Hotel Reservations Agent يشترط الخبرة مسبقا في نفس المجال Reservations B2B Hotels :Job Description B2B Hotel booking reservation agents needed Must have experience Outbound &amp; Inbound hotel reservations Review bookings with suppliers and hotels. Resolve cases with clients and hotels. Follow up with travel agents for future bookings. Update bookings with hotels confirmation number on daily bases. Make offline booking. Daily check on the system. Check and reply daily emails. Achieve department target. Handle cases after hours Back Office SystemJob Requirements 2+ of experience in travel agencies or familiar with online suppliers Must have Experience in B2B hotel sales Must have an excellent command of spoken and written English Very good communication skills Can organize themselves very well Real team player but also working on their own initiative Good with deadline.نوع الوظيفة: دوام كامل, دائم, فترة تدريبية

مسئول حجوزات فنادق - B2B Hotel Reservations Agent

IHG Hotels & Resorts

<div>
 As Senior Reservations Agent, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
 
 
 Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.
 
 
 
 Duties And Responsibilities
 
 
 
 As Senior Reservations Agent, I will assume full responsibility for the efficient operation in the following:
 
 
 <ul>
 <li>
 Run daily reports for Reservation department, operational departments, Sales &amp; Marketing.
 </li>
 <li>
 Process new reservations, update and clean up reservations, process advance deposits, answer reservations inbox emails within 24 hours, process reports (No Shows, ORS Comments, Commission, etc.) and other reservation related duties as assigned.
 </li>
 <li>
 Assist in all allocation of rooms.
 </li>
 <li>
 Check and handle for special requests and hard blocking rooms as needed.
 </li>
 <li>
 Contact guests or travel agents to clarify any discrepancies in preferences or requests before guests&rsquo; arrival.
 </li>
 <li>
 Track future room availabilities based on reservations.
 </li>
 <li>
 Monitor and update internet reservation system in coordinate with respected hosts.
 </li>
 <li>
 Assist in determine room rates based on the selling tactics of the resort.
 </li>
 <li>
 Assist in the management of the guest history and profile system.
 </li>
 <li>
 Ensure all reservations daily are completed with all necessary guest information, profile information and rate/market/source codes with accuracy and efficiency.
 </li>
 <li>
 Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
 </li>
 <li>
 Strictly adhere to LQA standards and guest comments.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 To execute the position of Senior Reservations Agent, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
 
 
 <ul>
 <li>
 High school diploma or equivalent and at least 1 years&rsquo; experience in a similar setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
 </li>
 <li>
 Technical skills include MS Office &ndash; Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including PMS, GDS and CRS platforms. I have knowledge of hotel/resort and policies regarding reservations, discounts, MICE platforms and detailed procedures in handling local and overseas room bookings.
 </li>
 <li>
 Luxury resort experience and extensive experience collaborating with international high-end tour operators and travel agencies.
 </li>
 <li>
 I have an excellent command of written and spoken English, and I am able to live in a remote location for extended periods of time and travel on single status.
 
 
 </li>
 </ul>
 The above is intended to provide an overview of the role and responsibilities for a Senior Reservations Agent at Six Senses Zighy Bay. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
 
 
 Six Senses Zighy Bay is an equal opportunity employer. This policy applies to all terms and conditions of employment.
 
 
 Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.
 
 
 Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand&rsquo;s vision: to reawaken people&rsquo;s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.
 
 
 You&rsquo;re about to be the author of this journey that takes you through life&rsquo;s undiscovered passageways, hidden treasures, and meaningful experiences.
 
 
 It&rsquo;s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.
 
 
 Let the journey begin.
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Senior Reservations Agent - Six Senses Zighy Bay

Candidzone

Immediate : Reservations Agent (Back Office)Candidate Requirements<ul><li>Male / Female candidate with 1&ndash;2 years of experience in a 5-star hotel or any hotel industry mandatory </li><li>Hands-on experience using OPERA Cloud for hotel reservations operations</li><li>Experience handling incoming and outgoing calls related to:</li><li>Room reservations</li><li>Guest inquiries</li><li>Booking confirmations, amendments, and cancellations</li><li>Able to perform back-office reservations and administrative tasks</li><li>Pleasing personality, Good communication skills in English and guest-oriented attitude</li></ul>Work Schedule<ul><li>8 working hours + 1-hour break</li><li>6 days per week</li><li>Contract: 3 months, renewable</li><li>Candidate must be open to secondment</li></ul>Location<ul><li>Hotel is located near Marina North Station</li><li>Approximately 11&ndash;12 minutes walking distance</li></ul>Provided by Client<ul><li>Food provided</li><li>Accommodation provided</li></ul>Apply now :- Send CV to whatsapp +97430662111Job Types: Full-time, Temporary Contract length: 3 months

Hiring Now : Reservations Agent (Back Office)

Mandarin Oriental Hotel Group

<div>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Al Faisaliah Riyadh&ndash; Located in the heart of the city and setting new standards for luxury, Al Faisaliah Hotel is one of the most sought-after addresses in Saudi Arabia. Its timeless elegance, central location and panoramic views are complemented by Mandarin Oriental&rsquo;s signature service to ensure a truly unforgettable Arabian experience.

About the job

Based at the Mandarin Oriental Al Faisaliah Riyadh within the Revenue Department in Riyadh, the Reservations Agent is responsible for the overall guest satisfaction by greeting guests with a warm, sincere voice, recognizing and anticipating individual guest needs while ensuring a complete follow up. Reservations Services Agent will assist our guests and colleagues in emergency by distributing our emails, alerts, and messages in timely manner. You will be responsible to maintain effective communication on all reservations made (including Rooms, Food and Beverage and Spa) to ensure smooth and efficient service delivery.

As Reservations Agent, you will be responsible for the following duties:
<ul>
<li>You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</li>
<li>Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</li>
<li>Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li>
</ul>
As Reservations Agent, we expect from you:
<ul>
<li>Answer hotel&rsquo;s main telephone number and connect guest and colleagues to the correct telephone extension.</li>
<li>Greet all callers with warm and sincere greeting.</li>
<li>Process and confirm guest reservations made by clients for Rooms, F&amp;B and Spa.</li>
<li>Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.</li>
<li>Accommodate and document special requests.</li>
<li>Maintain established filing system for all correspondence and collate reports as required by Revenue &amp; Reservations Manager or Assistant Manager.</li>
<li>Supports customer loyalty and property&rsquo;s brand standards by delivering service excellence throughout each customer experience.</li>
</ul><ul><li>Ensures an excellent working relationship with all colleagues within the hotel.</li>
<li>Joint Sales calls with team as required.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
 Benefits:
<ul><li>A competitive salary.</li>
<li>A competitive incentive.</li>
<li>Health insurance.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Reservations Agent

Rixos

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description 
<ul><li>
Maintains complete knowledge of and complies with all departmental policies / service procedures /standards.</li></ul> 
<ul><li>
Maintains complete knowledge of correct maintenance and use of equipment. Uses equipment only as Intended.</li><li>
Anticipates guests&rsquo; needs, responds promptly and acknowledges all guests, however busy and whatever time of day.</li><li>
Maintains positive guest relations at all times.</li><li>
Resolves guest complaints, ensuring guest satisfaction.</li><li>
Monitors and maintains cleanliness, sanitation and organization of assigned work areas.</li><li>
Maintains complete knowledge of:</li><li>
All hotel facilities/services, hours of operation.</li><li>
All guest room layouts, bed types, d&eacute;cor, appointments, and locations.</li><li>
Room availability for any given day.</li><li>
Restricted dates, rates and room types.</li><li>
All room rates, packages and promotions.</li><li>
Specific arrangements between hotel and travel agencies, corporate reservations center.</li><li>
Entertainment/special events scheduled in the hotel.</li><li>
Accesses all functions of the computer system.</li><li>
Evaluates the staffing requirements and prepares work schedules weekly, adhering to budget goals.</li><li>
Ensures that the Reservation lines are attended at all times during scheduled hours and that sufficient staffing is present to meet the daily business demands.</li><li>
Documents any late or absent employees; maintains accurate and current employee records.</li><li>
Schedules and assigns staff breaks.</li><li>
Communicates anticipated business demands daily with each employee (arrivals/departures, group functions, guest requests, etc.).</li><li>
Legibly updates information board.</li><li>
Ensures staff's knowledge of hotel services, features and amenities.</li><li>
Prepares and communicates assignments to the staff. Assigns additional tasks as they arise.</li><li>
Responds to incoming calls.</li><li>
Accesses and ensures that Reservation Agents properly access all functions of Reservations system.</li><li>
Monitors and ensures that Reservations staff performs their job functions to the hotel's standards.</li><li>
Monitors and ensures that all reservations (including manual) are input into the system.</li><li>
Monitors reservations requested by fax, telex and mail.</li><li>
Ensures guest history accounts are kept current.</li><li>
Ensures advance deposits, refunds of such and confirmation of both are processed.</li><li>
Monitors group reservation activity daily and communicates status with Sales Department. Follows up on tentative sales bookings with respective Sales Manager to update status.</li><li>
Ensures group files are accurate and kept current.</li><li>
Ensures that group requirements are entered from the sales booking sheet.</li><li>
Processes change forms received from Sales after checking availability; resolves any discrepancies.</li><li>
Ensures that group room blocks are released to general inventory after group's cut-off date or cancellation.</li><li>
Ensures that rooming lists are input into the system.</li><li>
Pre-blocks group rooms where special requests are made.</li><li>
Assists Reservations staff whenever necessary in performing all job functions.</li><li>
Conducts on job training program on the required job functions with criterion expected and department orientation for new hires. Conducts ongoing training with existing staff.</li><li>
Works closely with other departments to effectively accommodate guests' special requests and amenities.</li><li>
Communicates designated VIP reservations to the General Manager and department managers.</li><li>
Works closely with the Front Desk Manager in determining the percentage for overbooking.</li><li>
Reviews no-show reservations and processes charges. Tracks group no- show reservations and distributes it to Sales Department.</li><li>
Compiles reports on no-show for future business forecasting.</li><li>
Reviews master file activity report daily for accuracy of codes, rates and guest information.</li><li>
Communicates room availability (particularly status changes on any date) to Reservations staff, Front Desk Manager and Corporate Reservations Center.</li><li>
Reviews any reservations erroneously taken during restricted dates with individual responsible.</li><li>
Reviews previous night's occupancy report and tracks for forecasting future business patterns.</li><li>
Monitors wait list and determine priority of guests to be contacted for room availability.</li><li>
Creates Travel Agent Master in computer.</li><li>
Reviews Travel Agency Commission Report daily for accuracy; resolve any discrepancies.</li><li>
Monitors system problems, maintain log of such and coordinates corrections with the service company representative.</li><li>
Prepares work orders for maintenance repairs and distributes them to Engineering.</li><li>
Maintains supply levels and legibly documents needs on a requisition.</li><li>
Organizes and sets up office files on designated reference or resource information; keeps filing up-to date.</li><li>
Prepares and distributes weekly/monthly/annual forecasts.</li><li>
Prepares and submits daily/weekly payroll records.</li><li>
Ensures that all pertinent information is documented in the log book daily.</li><li>
Conducts performance appraisals of designated staff annually.</li><li>
Attends designated meetings.</li><li>
Reviews status of assignments and any follow-up action with on-coming Supervisor.</li><li>
To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li><li>
To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</li><li>
To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.</li><li>
Carries out all responsibilities related to the quality management systems implemented at the facilities</li><li>
Carries out all other duties assigned by managers and hotel management not specified in the job description.</li><li>
Carry out all responsibilities related to Protection from pandemic disease &amp; action response implemented at the facilities</li></ul> 
Qualifications 
<ul><li><ul><li>Education: At least a high school or vocational diploma</li><li>
Experience: One year&rsquo;s experience as a Reservations Agent, preferably a style hotel.</li><li>
Foreign Language: Fluency in English both verbal and non-verbal.</li><li>
Courses and Training: Prior attendance in courses and seminars in the related field.</li></ul></li><li><ul><li>
Computer Literacy: Compute basic arithmetic.</li><li>
 Skills:
</li></ul></li><li>Prioritize and organize.</li><li>
Be a clear thinker, remaining calm and resolving problems using good judgment.</li><li>
Follow directions thoroughly.</li><li>
Understand guest&rsquo;s service needs.</li><li>
Work cohesively with co-workers as part of a team.</li><li>
Work with minimal supervision.</li><li>
Maintain confidentiality of guest information and pertinent hotel data.</li><li>
Ascertain departmental training needs and provide such training.</li><li>
Direct performance of staff and follow up with corrections when needed.</li><li>
Ability to input and access information in the property management system/computers.</li><li>
Familiarity with yield management and forecasting.</li></ul> 

Additional Information 
2.23 Implement his responsibilities in order to eliminate and collect waste in a proper way, 
reduce environmental pollution and harmful effects to the environment and lead to 
staffs. 
2.24 Provide carrying chemicals safely, carrying, storing and using in accordance with 
laws, controlling reducing chemical dirtiness. 
2.25 Carry out all responsibilities related to the quality management and food safety 
management systems implemented at the facility. 
2.26 Carry out all other duties assigned by managers and hotel management not specified 
in the job description.</div>

Reservation Supervisor

Rixos Hotels in Egypt

<div>
 
 Company Description
 
 
 
 
 Join
 
 
 us at Accor,
 
 
 where
 
 
 life pulses
 
 
 with
 
 
 passion!
 
 
 
 As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
 
 
 By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
 
 
 You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
 
 
 You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
 
 
 Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
 
 
 
 Hospitality
 
 
 is
 
 
 a
 
 
 work
 
 
 of
 
 
 heart
 
 
 ,
 
 
 
 
 Join
 
 
 us and
 
 
 become
 
 
 a
 
 
 Heartist
 
 
 &reg;.
 
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Maintains complete knowledge of and complies with all departmental policies / serviceprocedures /standards.
 </li>
 <li>
 Maintains complete knowledge of correct maintenance and use of equipment. Uses equipment only as Intended.
 </li>
 <li>
 Anticipates guests&rsquo; needs, responds promptly and acknowledges all guests, however busy and whatever time of day.
 </li>
 <li>
 Maintains positive guest relations at all times.
 </li>
 <li>
 Resolves guest complaints, ensuring guest satisfaction.
 </li>
 <li>
 Monitors and maintains cleanliness, sanitation and organization of assigned work areas.
 </li>
 <li>
 Maintains complete knowledge of:
 </li>
 <li>
 All hotel facilities/services, hours of operation.
 </li>
 <li>
 All guest room layouts, bed types, d&eacute;cor, appointments, and locations.
 </li>
 <li>
 Room availability for any given day.
 </li>
 <li>
 Restricted dates, rates and room types.
 </li>
 <li>
 All room rates, packages and promotions.
 </li>
 <li>
 Specific arrangements between hotel and travel agencies, corporate reservations center.
 </li>
 <li>
 Entertainment/special events scheduled in the hotel.
 </li>
 <li>
 Accesses all functions of the computer system.
 </li>
 <li>
 Evaluates the staffing requirements and prepares work schedules weekly, adhering to budget goals.
 </li>
 <li>
 Ensures that the Reservation lines are attended at all times during scheduled hours and that sufficient staffing is present to meet the daily business demands.
 </li>
 <li>
 Documents any late or absent employees; maintains accurate and current employee records.
 </li>
 <li>
 Schedules and assigns staff breaks.
 </li>
 <li>
 Communicates anticipated business demands daily with each employee (arrivals/departures, group functions, guest requests, etc.).
 </li>
 <li>
 Legibly updates information board.
 </li>
 <li>
 Ensures staff's knowledge of hotel services, features and amenities.
 </li>
 <li>
 Prepares and communicates assignments to the staff. Assigns additional tasks as they arise.
 </li>
 <li>
 Responds to incoming calls.
 </li>
 <li>
 Accesses and ensures that Reservation Agents properly access all functions of Reservations system.
 </li>
 <li>
 Monitors and ensures that Reservations staff performs their job functions to the hotel's standards.
 </li>
 <li>
 Monitors and ensures that all reservations (including manual) are input into the system.
 </li>
 <li>
 Monitors reservations requested by fax, telex and mail.
 </li>
 <li>
 Ensures guest history accounts are kept current.
 </li>
 <li>
 Ensures advance deposits, refunds of such and confirmation of both are processed.
 </li>
 <li>
 Monitors group reservation activity daily and communicates status with Sales Department. Follows up on tentative sales bookings with respective Sales Manager to update status.
 </li>
 <li>
 Ensures group files are accurate and kept current.
 </li>
 <li>
 Ensures that group requirements are entered from the sales booking sheet.
 </li>
 <li>
 Processes change forms received from Sales after checking availability; resolves any discrepancies.
 </li>
 <li>
 Ensures that group room blocks are released to general inventory after group's cut-off date or cancellation.
 </li>
 <li>
 Ensures that rooming lists are input into the system.
 </li>
 <li>
 Pre-blocks group rooms where special requests are made.
 </li>
 <li>
 Assists Reservations staff whenever necessary in performing all job functions.
 </li>
 <li>
 Conducts on job training program on the required job functions with criterion expected and department orientation for new hires. Conducts ongoing training with existing staff.
 </li>
 <li>
 Works closely with other departments to effectively accommodate guests' special requests and amenities.
 </li>
 <li>
 Communicates designated VIP reservations to the General Manager and department managers.
 </li>
 <li>
 Works closely with the Front Desk Manager in determining the percentage for overbooking.
 </li>
 <li>
 Reviews no-show reservations and processes charges. Tracks group no- show reservations and distributes it to Sales Department.
 </li>
 <li>
 Compiles reports on no-show for future business forecasting.
 </li>
 <li>
 Reviews master file activity report daily for accuracy of codes, rates and guest information.
 </li>
 <li>
 Communicates room availability (particularly status changes on any date) to Reservations staff, Front Desk Manager and Corporate Reservations Center.
 </li>
 <li>
 Reviews any reservations erroneously taken during restricted dates with individual responsible.
 </li>
 <li>
 Reviews previous night's occupancy report and tracks for forecasting future business patterns.
 </li>
 <li>
 Monitors wait list and determine priority of guests to be contacted for room availability.
 </li>
 <li>
 Creates Travel Agent Master in computer.
 </li>
 <li>
 Reviews Travel Agency Commission Report daily for accuracy; resolve any discrepancies.
 </li>
 <li>
 Monitors system problems, maintain log of such and coordinates corrections with the service company representative.
 </li>
 <li>
 Prepares work orders for maintenance repairs and distributes them to Engineering.
 </li>
 <li>
 Maintains supply levels and legibly documents needs on a requisition.
 </li>
 <li>
 Organizes and sets up office files on designated reference or resource information; keeps filing up-to date.
 </li>
 <li>
 Prepares and distributes weekly/monthly/annual forecasts.
 </li>
 <li>
 Prepares and submits daily/weekly payroll records.
 </li>
 <li>
 Ensures that all pertinent information is documented in the log book daily.
 </li>
 <li>
 Conducts performance appraisals of designated staff annually.
 </li>
 <li>
 Attends designated meetings.
 </li>
 <li>
 Reviews status of assignments and any follow-up action with on-coming Supervisor.
 </li>
 <li>
 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
 </li>
 <li>
 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.
 </li>
 <li>
 To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.
 </li>
 <li>
 Carries out all responsibilities related to the quality management systems implemented at the facilities
 </li>
 <li>
 Carries out all other duties assigned by managers and hotel management not specified in the job description.
 </li>
 <li>
 Carry out all responsibilities related to Protection from pandemic disease &amp; action response implemented at the facilities
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Education: At least a high school or vocational diploma
 </li>
 <li>
 Experience: One year&rsquo;s experience as a Reservations Agent, preferably a style hotel.
 </li>
 <li>
 Foreign Language: Fluency in English both verbal and non-verbal.
 </li>
 <li>
 Courses and Training: Prior attendance in courses and seminars in the related field.
 </li>
 </ul>
 <li>
 </li>
 <ul>
 <li>
 Computer Literacy: Compute basic arithmetic.
 </li>
 <li>
 Skills:
 </li>
 </ul>
 <li>
 Prioritize and organize.
 </li>
 <li>
 Be a clear thinker, remaining calm and resolving problems using good judgment.
 </li>
 <li>
 Follow directions thoroughly.
 </li>
 <li>
 Understand guest&rsquo;s service needs.
 </li>
 <li>
 Work cohesively with co-workers as part of a team.
 </li>
 <li>
 Work with minimal supervision.
 </li>
 <li>
 Maintain confidentiality of guest information and pertinent hotel data.
 </li>
 <li>
 Ascertain departmental training needs and provide such training.
 </li>
 <li>
 Direct performance of staff and follow up with corrections when needed.
 </li>
 <li>
 Ability to input and access information in the property management system/computers.
 </li>
 <li>
 Familiarity with yield management and forecasting.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 2.23 Implement his responsibilities in order to eliminate and collect waste in a proper way,
 
 
 reduce environmental pollution and harmful effects to the environment and lead to
 
 
 staffs.
 
 
 2.24 Provide carrying chemicals safely, carrying, storing and using in accordance with
 
 
 laws, controlling reducing chemical dirtiness.
 
 
 2.25 Carry out all responsibilities related to the quality management and food safety
 
 
 management systems implemented at the facility.
 
 
 2.26 Carry out all other duties assigned by managers and hotel management not specified
</div>

Anantara

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. 
Job Description 
KEY DUTIES AND RESPONSIBILITIES
Please note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:<ul><li>
Assist in the effective operation of the Reservations department, to meet the business goals of the hotel.</li><li>
Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance.</li><li>
Drive the implementation of all sales and promotional programmes of the hotel. Take personal responsibility for driving Upselling within the property.</li><li>
Ensure all team members are up to date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets &amp; promotion, spa and health club, and other services and facilities.</li><li>
Take personal responsibility for maximizing quality levels of product and service and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.</li><li>
Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honoured.</li><li>
Manage incoming reservation request in order to avoid a back log of reservations. Ensure daily trace reports/follow up systems are being handled effectively.</li><li>
Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies. Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies. Quality check reservations made the previous day.</li><li>
Warrant correct operation of Reservations Department, according to instructions given by Reservation Manager.</li><li>
Ensure Reservations procedures for PMS are being followed correctly. In depth knowledge of PMS is required.</li><li>
Maintain a motivational working environment within the department, and with other colleagues in the hotel</li><li>
Proactively promote other sister properties of Minor International.</li><li>
Understand the dynamics of Regional &amp; Local Market, local Competitors and Events of the destination. In depth understanding of local seasonality and booking patterns.</li><li>
Ensure that reservation forecasts, projections, lists and reports are prepared and distributed to all concerned on schedule.</li><li>
Liaise with the Accounting Department information on Reservation procedures, reports and operational problems and payments of commission.</li><li>
Assist in management administration with regard to staffing: Rostering, time and leave management etc.</li><li>
Provide assistance and friendly gesture to local representatives of tour operators and travel agencies.</li></ul>
#LI-MH1 
Qualifications 
<ul><li>
Two years of experience in hotel reservation and rooms division.</li><li>
Familiar with the hotel operations available technology (PMS &amp; RMS) and all distribution channels.</li><li>
Understand the dynamics of regional &amp; local market, local competitors and events of the destination.</li><li>
Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.</li><li>
Excellent communication skills in English, both verbal and written. Additional language skills are advantageous.</li><li>
In-depth knowledge of revenue management principles and practices.</li><li>
Experience with upselling techniques and strategies.</li><li>
Excellent customer service skills with a focus on guest satisfaction.</li><li>
Flexibility to work varying shifts, including weekends and holidays, as required.</li><li>
Strong problem-solving skills and attention to detail.</li></ul></div>

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