hotel reservations agent

Hilton

<div>Reservations Agent at Waldorf Astoria Dubai International Financial Centre
A Reservations Agent at Waldorf Astoria Dubai International Financial Centre will serve as the main contact for room reservations and for incoming phone calls at the hotel.
What will I be doing?
As a Reservations Agent at Waldorf Astoria Dubai International Financial Centre, you will serve as the first line of inquiry for room reservations and incoming guest calls within the hotel. A Reservations Agent is responsible for offering guest Forbes standards service, options and other solutions to meet Guest's needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:
<ul><li>Answer internal and external phone calls and ensure positive outcome for all guest queries and room reservation requests in a timely and efficient manner.</li><li>
Complete room reservations while using the OnQ property management system.</li><li>
Accept and deliver messages promptly and correctly for both Guests and management.</li><li>
Ensure wake-up calls are scheduled and taken place at the correct time.</li><li>
Respond positively to sales inquiries to develop future sales leads.</li><li>
Respond to all guests in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation.</li><li>
Demonstrate knowledge of the hotel facilities and on-going promotions and use up-selling techniques to promote these offerings when appropriate.</li><li>
Handle emergency calls immediately and relay comprehensive and accurate information.</li><li>
Provide prompt and efficient service while maintaining the hotels brand standards.</li></ul>
What are we looking for?
A Reservations Agent serving Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should posses the following skills and characteristics:<ul><li>
Previous experience working as a Reservations Agent in a Luxury Hotel.</li><li>
A passion for delivering great customer service.</li><li>
A highly professional telephone manner and excellent communication skills.</li><li>
Outstanding administration and organizational skills.</li><li>
Very good computer proficiency.</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities:<ul><li>
Arabic speaking skills.</li><li>
OnQ experience.</li><li>
Forbes 5 stars standards knowledge
What will it be like to work for Waldorf Astoria Hotels &amp; Resorts?
Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!</li></ul></div>

Reservations Agent at Waldorf Astoria Dubai International Financial Centre

Mandarin Oriental Hotel Group

<div>Mandarin Oriental, Doha is looking for a Reservations Services Agent to join our Reservations Services team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
About the job
Responsible for interacting with guests daily, assisting them with their room, spa and restaurant bookings. The Reservations Agent must be able to multitask effectively, while maintaining a high level of professionalism.
As Reservations Services Agent, you will be responsible for the following duties:<ul>
<li>
Answer hotel&rsquo;s main telephone, HelloMO, and emails from external and internal stakeholders. Ensure to apply required departmental standards in LQE and Forbes.</li>
<li>All interactions are to be warm and sincere, taking ownership of the requests received, by personally addressing the matter.</li>
<li>Send proposals, pro-forma invoices, and confirmations letters to guests or third parties, e.g. Travel Agencies.</li>
<li>Attend to all inquiries, complaints and requests received. Ensure all interactions are handled in the time frame set by the company.</li>
<li>Follow sales techniques to maximize revenue. Process and confirm guest reservations made by clients for Rooms, F&amp;B and Spa. Input all reservations into the respective systems, recording all relevant information.</li>
<li>For room requests, verify availability of room type and rate. Explain guarantee, specific rate, and cancellation policies. Ensure special requests and guest preferences are documented within the reservation.</li>
</ul>
As Reservations Services Agent, we expect from you:<ul>
<li>
Ensure an excellent working relationship with all colleagues within the hotel.</li>
<li>Leads by example in fostering positive colleague relations and demonstrating values.</li>
<li>Effectively communicates with other departments.</li>
<li>Utilizes all available on the job training tools for colleagues.</li>
<li>Engaging, enthusiastic, passionate, organised</li>
<li>Minimum of 1 year of experience working in Reservations Supervisor at 5-star hotel environment</li>
<li>Previous experience working in the Middle East Region is an advantage</li>
<li>Handle guest complaints accordingly and escalate disputes raised to relevant managers.</li>
</ul>
Our commitment to you<ul>
<li>
Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
<li>A competitive salary and benefits packages</li>
<li>Transportation and Housing provided</li>
<li>Relocation and Vacation Tickets</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Reservations Services Agent

Holiday Inn

<div>RESERVATIONS AGENT

ABOUT US

Travel is a journey. At Holiday Inn, we help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests' stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we&rsquo;ve been on our journey since 1952. So, if you can help us spread the joy of travel to all, we&rsquo;d love to give you a warm welcome to the Holiday Inn&reg; family.

The Holiday Inn &amp; Staybridge Suites Dubai Business Bay, a newly opened cluster of hotels, is looking for an experienced Reservations Agent to join their extraordinary team! 
 
Conveniently located in the heart of Dubai&rsquo;s Business Bay area, home of the Burj Khalifa! Minutes away from The Dubai Mall, renowned Jumeirah Beach, and with convenient access to all of Dubai&rsquo;s world-leading tourist attractions. The Holiday Inn &amp; Staybridge Suites Dubai Business Bay will include 275 hotel rooms as well as 120 one- and two-bedroom apartments, convenient F&amp;B offerings &amp; meeting and events facilities.

YOUR DAY TO DAY
<ul>
<li>Booking Reservations: Reservations Agents are responsible for assisting guests with making reservations for rooms, dining, and other hotel services. They may take reservations over the phone, via email, or through online booking systems.</li>
<li>Providing Information: They should be knowledgeable about the hotel's amenities, room types, rates, and special promotions. Agents should be able to provide guests with detailed information to help them make informed decisions.</li>
<li>Customer Service: Reservations Agents are often the first point of contact for guests, so they must provide excellent customer service. They should be friendly, professional, and patient when dealing with guest inquiries and requests.</li>
<li>Problem Solving: Sometimes guests may encounter issues with their reservations, such as date changes, cancellations, or special requests. Reservations Agents should be skilled in problem-solving to address these issues effectively.</li>
<li>Upselling: Agents may have targets for upselling additional services or room upgrades to increase revenue. They should be able to identify opportunities to offer extra amenities or room categories to guests.
</li><li>Data Entry: Accurate data entry is crucial for recording reservation details, guest information, and payment details. Agents must ensure that all information is entered correctly into the hotel's reservation system.</li>
<li>Payment Processing: Reservations Agents may process payments for reservations, including taking credit card information and securing deposits.</li>
<li>Handling Inquiries: They should be prepared to answer a wide range of inquiries, including questions about hotel policies, local attractions, transportation options, and more.</li>
<li>Communication: Reservations Agents often need to communicate with other departments within the hotel, such as housekeeping and front desk, to ensure that guest requests are met.</li>
<li>Record-Keeping: Maintaining accurate records of reservations, cancellations, and changes is essential for tracking occupancy and revenue.</li>
</ul>
WHAT WE NEED FROM YOU

It is not just about completing tasks and doing the work! We are looking for personality, originality, creativity, focus, and a passion to deliver great results directly and via the whole team!
<ul>
<li>Minimum 2 years call-centre or hotel operations experience,</li>
<li>Advanced in writing and speaking English
</li><li>Ability to work both independently and within a team environment.</li>
<li>Knowledge of Opera is desirable.</li>
<li>Knowledge of the Arabic language is desired.</li>
</ul>
WHAT WE OFFER

We'll reward all your hard work with a competitive salary and benefits.

Join us and you&rsquo;ll become part of the global IHG family &ndash; and like all families, all our individual team members share some winning characteristics. As a team, we work better together &ndash; we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests, as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

Go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Reservations Agent - Holiday Inn & Staybridge Suites Dubai Business Bay

Address Hotels + Resorts

<div>
 
 
 &ldquo;Every single member of our organization adds a great value. Emaar is not a collection of talented individuals, but a team of great pooled talent.&rdquo; &ndash; Mohamed Alabbar
 
 
 
 
 
 
 ABOUT THE COMPANY
 
 
 
 
 
 Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.
 
 
 
 
 
 Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service.
 
 
 Recognised for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline &lsquo;Where Life Happens&rsquo;, Address offers its guests opportunities to celebrate life and its most cherished moments. It&rsquo;s the ultimate Address.
 
 
 
 
 
 ABOUT THE FUNCTION
 
 
 
 
 
 Department: Reservations
 
 
 Role: Reservations Agent
 
 
 
 
 
 PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST
 
 
 
 
 
 &bull; Minimum 2 years of experience in hotel reservations or related roles
 
 
 &bull; Good knowledge of reservation systems and hotel operations
 
 
 &bull; Strong organizational and administrative skills
 
 
 &bull; Accuracy and attention to detail in handling bookings and guest information
 
 
 &bull; Ability to prepare and maintain reservation records and reports
 
 
 &bull; Strong communication and coordination skills with internal departments
 
 
 &bull; Proficiency in basic computer applications (MS Office, email systems)
 
 
 &bull; Ability to prioritize tasks and manage time effectively
 
 
 &bull; Problem-solving skills with a proactive approach
 
 
 
 
 
 COMPETENCIES
 
 <ul>
 <li>
 Put Customer First
 </li>
 <li>
 Drive for Results
 </li>
 <li>
 Learning
 </li>
 <li>
 Resilience
 </li>
 <li>
 Adaptability
 </li>
 </ul>
 
 
 
 
 WHAT WE BELIEVE IN
 
 
 
 
 
 At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.
 
 
 
 
 
 
 Customer Focus
 
 
 
 Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.
 
 
 
 
 
 
 Ownership Mindset
 
 
 
 No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.
 
 
 
 
 
 
 Fast Paced
 
 
 
 Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.
 
 
 
 
 
 
 Talent and Tenacity
 
 
 
 Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.
 
 
 
 
 
 
 Adaptability
 
 
 
 We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.
 
</div>

Role in Reservations | Reservations Agent

<div>Company Description 
SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.
Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.
A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight. 
Job Description<ul><li> 
Accountable for maximizing revenue by converting reservation enquiries in accordance with the hotel selling strategy, and providing an excellent standard of customer service</li><li>To answer all incoming reservation enquiries, by telephone, fax or email, in a timely manner, to the agreed departmental standard, and wherever possible convert them into bookings</li><li>To be fully knowledgeable in the operation, functionality and standards required in using Opera and Delphi</li><li>To adhere to the minimum rate / minimum stay selling strategies, as implemented by the revenue team, whilst always attempting to gain the highest possible revenue advantage for the hotel</li><li>To input reservations into Opera reservation system, ensuring all details are accurate and complete in line with agreed departmental standards</li><li>To update any special requests and billing details in Opera</li><li>To give a polite and friendly response to all incoming telephone enquiries</li><li>To be fully aware of the hotels facilities and to pass information on to the customers, and to maximize hotel revenue by taking every opportunity to up-sell products and hotel services wherever possible</li><li>To process all enquiries and reservation confirmations on the same day as receipt</li><li>To maintain accurate filing systems for all correspondence within the department</li><li>To build a good rapport with customers / regular bookers on the telephone to encourage future loyalty and business opportunities</li><li>To identify potential sales leads for the sales team to develop future accounts</li><li>To be aware of the hotels financial targets and the contribution made by the reservations team in achieving those targets</li><li>To ensure a high degree of personal skills, accuracy and attention to detail, and a positive attitude</li><li>To perform as part of a team, assisting colleagues where necessary and carrying out relevant duties as requested by the Reservations Supervisor and Regional Director of Revenue</li></ul> 
Qualifications<ul><li> 
High School Diploma or equivalent required. College Degree in Business, Hospitality, or Related field preferred</li><li>One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel</li><li>Hotel reservations experience gained in the Middle East preferable</li><li>Enter and locate work related information using computers and/or point of sale systems</li><li>Possess a gracious, friendly, and fun demeanor</li><li>Ability to multitask, work in a fast paced environment and have a high level attention to detail</li><li>Strong verbal and written communication skills in English with Arabic and other languages preferred</li><li>Maintain positive and productive working relationships with other employees and departments</li><li>Ability to work independently and to partner with others to promote an environment of teamwork</li></ul></div>

Reservations Agent

SLS Dubai Hotel & Residences

<div>
 
 Company Description
 
 
 
 SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.
 
 
 Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.
 
 
 A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Accountable for maximizing revenue by converting reservation enquiries in accordance with the hotel selling strategy, and providing an excellent standard of customer service
 </li>
 <li>
 To answer all incoming reservation enquiries, by telephone, fax or email, in a timely manner, to the agreed departmental standard, and wherever possible convert them into bookings
 </li>
 <li>
 To be fully knowledgeable in the operation, functionality and standards required in using Opera and Delphi
 </li>
 <li>
 To adhere to the minimum rate / minimum stay selling strategies, as implemented by the revenue team, whilst always attempting to gain the highest possible revenue advantage for the hotel
 </li>
 <li>
 To input reservations into Opera reservation system, ensuring all details are accurate and complete in line with agreed departmental standards
 </li>
 <li>
 To update any special requests and billing details in Opera
 </li>
 <li>
 To give a polite and friendly response to all incoming telephone enquiries
 </li>
 <li>
 To be fully aware of the hotels facilities and to pass information on to the customers, and to maximize hotel revenue by taking every opportunity to up-sell products and hotel services wherever possible
 </li>
 <li>
 To process all enquiries and reservation confirmations on the same day as receipt
 </li>
 <li>
 To maintain accurate filing systems for all correspondence within the department
 </li>
 <li>
 To build a good rapport with customers / regular bookers on the telephone to encourage future loyalty and business opportunities
 </li>
 <li>
 To identify potential sales leads for the sales team to develop future accounts
 </li>
 <li>
 To be aware of the hotels financial targets and the contribution made by the reservations team in achieving those targets
 </li>
 <li>
 To ensure a high degree of personal skills, accuracy and attention to detail, and a positive attitude
 </li>
 <li>
 To perform as part of a team, assisting colleagues where necessary and carrying out relevant duties as requested by the Reservations Supervisor and Regional Director of Revenue
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School Diploma or equivalent required. College Degree in Business, Hospitality, or Related field preferred
 </li>
 <li>
 One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
 </li>
 <li>
 Hotel reservations experience gained in the Middle East preferable
 </li>
 <li>
 Enter and locate work related information using computers and/or point of sale systems
 </li>
 <li>
 Possess a gracious, friendly, and fun demeanor
 </li>
 <li>
 Ability to multitask, work in a fast paced environment and have a high level attention to detail
 </li>
 <li>
 Strong verbal and written communication skills in English with Arabic and other languages preferred
 </li>
 <li>
 Maintain positive and productive working relationships with other employees and departments
 </li>
 <li>
 Ability to work independently and to partner with others to promote an environment of teamwork
 </li>
 </ul>
</div>

<div>Reservations Agent
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
 
 
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Search 3709+ Hotel reservations agent jobs near you this October. New roles added regularly across leading industries. Apply today.

3709 hotel reservations agent jobs NEAR_ME

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Role in Reservations | Reservations Agent

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