hotel reservations agent

Accor Group

Job Details Location: UAE Location City: Dubai Industry: Hospitality / Travel Function: Reservations / Front Office Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full Time What You ll Do Respond promptly to telephone and email reservation requests, confirming details in line with hotel standards. Check room and rate availability and accept or decline bookings based on capacity. Review next-day reservations for accuracy, ensuring all guest details and special requests are in place. Maintain full knowledge of all room types, rates, amenities, and hotel facilities. Record and verify vouchers or guarantee letters, following up to ensure receipt before guest arrival. Monitor email correspondence and ensure all booking data is complete and accurate. Stay updated on current rates, special packages, and promotions. Apply standardized wording in reservation notes and communicate updates to relevant departments. Assist the Front Office as a Guest Service Agent when required, including handling cash floats. Ensure guest registration cards are accurately completed and profiles updated in the PMS. Seek approval from management for any rebates or discounts related to guest disputes. Perform additional tasks as assigned by the department head. Ideal Profile Previous hotel reservations and front office experience. Familiarity with Hotel PMS systems. Strong attention to detail and organizational skills. Excellent communication and customer service abilities. Ability to work flexible shifts, including weekends and holidays.

Hotel Reservations Agent

Job Title
Hotel Reservations Agent Accor Group Dubai, UAE
Job Description
Hotel Reservations Agent Accor Group Dubai, UAE Role Summary Join Accor in Dubai as a Hotel Reservations Agent, where you will handle guest booking requests, manage room availability, and ensure every reservation is processed with accuracy and attention to detail. You will serve as the first point of contact for potential guests, delivering a professional and personalized booking experience while supporting Front Office operations when needed. Job Details Location: UAE Location City: Dubai Industry: Hospitality / Travel Function: Reservations / Front Office Salary: 4000 6000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full Time What You ll Do Respond promptly to telephone and email reservation requests, confirming details in line with hotel standards. Check room and rate availability and accept or decline bookings based on capacity. Review next-day reservations for accuracy, ensuring all guest details and special requests are in place. Maintain full knowledge of all room types, rates, amenities, and hotel facilities. Record and verify vouchers or guarantee letters, following up to ensure receipt before guest arrival. Monitor email correspondence and ensure all booking data is complete and accurate. Stay updated on current rates, special packages, and promotions. Apply standardized wording in reservation notes and communicate updates to relevant departments. Assist the Front Office as a Guest Service Agent when required, including handling cash floats. Ensure guest registration cards are accurately completed and profiles updated in the PMS. Seek approval from management for any rebates or discounts related to guest disputes. Perform additional tasks as assigned by the department head. Ideal Profile Previous hotel reservations and front office experience. Familiarity with Hotel PMS systems. Strong attention to detail and organizational skills. Excellent communication and customer service abilities. Ability to work flexible shifts, including weekends and holidays. Why Join Us As part of Accor, you ll access global career opportunities, exclusive employee benefits, and extensive training programs. You will join a culture built on respect, diversity, and a passion for delivering world-class hospitality. About the Company Accor is a global leader in hospitality, operating over 5,000 hotels and residences across 110 countries. With a portfolio of more than 40 brands, Accor offers career growth, training opportunities, and the chance to be part of an inclusive and innovative hospitality group committed to excellence and sustainability.
Post Details

Hotel Reservations Agent Accor Group Dubai, UAE

VOCO Hotels

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels
 <div>ROLE &amp; RESPONSIBILITIES: 
 Guest Reservations: 
 - Handle incoming reservation requests via phone, email, or online channels. Assist guests in finding suitable accommodations based on their preferences and needs. Make reservations accurately and promptly while ensuring adherence to hotel policies.
 
 Customer Service: 
 - Provide outstanding customer service to guests during the reservation process. Address guest inquiries, resolve issues, and handle complaints professionally and diplomatically.
 
 Room Availability and Inventory Management: 
 - Maintain an up-to-date understanding of room availability, room types, and rates. Optimize room inventory by managing room blocks and ensuring maximum occupancy levels are achieved.
 
 Rate Management: 
 - Implement and apply the hotel's rate structure and policies accurately. Offer upselling and promotional opportunities to increase revenue and enhance guest experiences.
 
 Group Bookings: 
 - Handle group reservations and ensure that group requirements are met. Coordinate with the sales and banquet teams to accommodate group needs and maintain smooth communication throughout the booking process.
 
 Data Entry and Record Keeping: 
 - Maintain a well-organized and updated reservation database. Enter and update guest information accurately, ensuring all necessary details are recorded correctly.
 
 Collaborative Teamwork: 
 - Work closely with the front office, sales, and revenue management teams to optimize room bookings and provide a cohesive guest experience.
 
 Sales and Revenue Targets: 
 - Assist in achieving sales and revenue targets by promoting special offers, packages, and upselling amenities to guests during the reservation process.
 
 Communication: 
 - Communicate reservation-related information and changes promptly to other hotel departments, including front desk, housekeeping, and management.
 
 Quality Assurance: 
 - Ensure all reservation-related procedures and processes are followed with precision to maintain the hotel's quality standards and brand reputation.
 
 Training and Development: 
 - Stay updated on hotel policies, services, and promotions to effectively assist guests and support the continuous improvement of the reservation process.
</div>
 PERSON SPECIFICATIONS: 
- Open to any Nationality
- Presentable personality for hospitality
 [requirements] FUNCTIONAL PRE-REQUISITIES: 
 BEHAVIOURAL COMPETENCIES: 
Educational Qualifications: 1
Bachelor s Degree in Hospitality, Business Administration OR related.
 Excellent Communication Skills
 Excellent organization skills
 Customer Orientation
 Team work
 New ways of working
 Multitasking
 Creativity &amp; Innovation
 Analytics Focus
 Logical reasoning
Years of Experience:
Max 12 / Min - 8 
 
Industries Acceptable From:
Hospitality
Role Specific Qualifications &amp; Training:
Certification in supply chain management OR similar 
Languages Required:
Fluent English
Computer and Software Proficiency:
Hotel Reservations Software
 
Driving License:
NA 
 
Travel Availability / Time Flexibility:

Franchise Hotel - Reservations Agent - Russian/Arabic Speaker

ACCOR

<div>Job Description</div> <ul> <li>Interact with guests on a daily basis and assist them to book rooms and handle guests requests and preferences.</li> <li>Provide information about the hotel, local attractions and services.</li> <li>Knows the type of rooms available as well as their location and layout. Keep up to date knowledge on the selling status, rates, and benefits of all packages plans. Knows the credit policy of the hotel and how to code each reservation.</li> <li>Monitor and ensure that all reservations with corresponding TA commissions are thoroughly checked to avoid unaccounted commission invoices.</li> <li>Processing new reservations, including collecting payment information such as credit card numbers or other forms of payment.</li> </ul> <div>Qualifications</div> <ul> <li>Work experience as a Hotel Reservations Agent, or a similar role</li> <li>Proficiency in Opera and Microsoft </li> <li>Fluency in English; additional languages are a plus</li> <li>Excellent communication and organizational skills</li> </ul>

Reservations Agent

Bab Al Shams Desert Resort

Overview Get AI-powered advice on this job and more exclusive features. Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place. Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai's endless dunes and rich culture. About The Role The call center Agent will be the liaison between our company and its current and potential customers. Key Duties And Responsibilities <ul> <li>Manage large amounts of inbound and outbound calls in a timely manner</li> <li>Follow communication "scripts" when handling different topics</li> <li>Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives</li> <li>Seize opportunities to upsell products when they arise</li> <li>Build sustainable relationships and engage customers by taking the extra mile</li> <li>Keep records of all conversations in our call center database in a comprehensible way</li> <li>Frequently attend educational seminars to improve knowledge and performance level</li> <li>Meet personal/team qualitative and quantitative targets</li> </ul> Experience & Educational Requirements <ul> <li>High School Degree</li> <li>1+ year in a hotel reservations, call center, or customer service role (luxury experience is a plus).</li> <li>Familiarity with systems and practices</li> <li>Strong phone and verbal communication skills, along with active listening</li> <li>Track record of over-achieving quota</li> <li>Customer focus and adaptability to different personality types</li> <li>Ability to multitask, set priorities and manage time effectively</li> </ul> Join a team that is warm, caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories. Seniority level <ul> <li>Entry level</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Other</li> </ul> Industries <ul> <li>Hospitality</li> </ul> Referrals increase your chances of interviewing at Bab Al Shams Desert Resort by 2x Get notified about new Call Center Representative jobs in Dubai, Dubai, United Arab Emirates. Related opportunities <ul> <li>Customer Service Associate Retail M&S UAE</li> <li>Guest Experience Expert - Four Point by Sheraton Bur Dubai</li> <li>Guest Experience Expert - Ajman Saray, a Luxury Collection Resort</li> <li>Front Desk Agent - Guest Experience Expert</li> </ul> Dubai, Dubai, United Arab Emirates 20 hours ago

Call Center Agent

Atlantis the Royal

<div></div><div><div>Agent, Wellness Experience - Atlantis the Royal 
(17941)</div> 
<div></div>

A part of Kerzner International, a global leader in luxury hospitality, Atlantis The Royal is the most ultra-luxury experiential resort in the world. 


Crafted by the world&rsquo;s leading designers, architects, and artists, it is a destination where everything has been designed to challenge the boundaries of imagination. Located on the crescent of the Palm Island, it features 760 Rooms, Suites, and Signature Penthouses with panoramic sea and skyline views. Guests experience impeccable service, Michelin-starred and celebrity chef dining, immersive wellness, and unforgettable moments at every turn. 


Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritized, and careers truly thrive.<div>
About the Role</div> 
<div></div>
<div>
Are you a lively and enthusiastic individual, passionate about the Wellness industry? Do you enjoy interacting and creating amazing experiences for our guests? Atlantis, The Royal is looking for an experienced candidate to join our team of dynamic wellness professionals. In this capacity you will have the opportunity to flaunt your spa product knowledge whilst enhancing your skill set in this highly anticipated spa and wellness facility.</div><div> 
As a Wellness Experience Agent, your main priority is to warmly welcome guests via all means of contact points and be knowledgeable on all products and services offered at the facility. As the face of the spa, you have first contact with guests, so need to have a naturally engaging, approachable and professional demeanor and act with emotional intelligence when consulting with guests about their personal information. You will display strong task management skills as you seamlessly coordinate and communicate guests requests and movement within the facility and deliver a 5 star guest experience. You will strive to create emotional connections with our guests that will draw them back again and again whilst simultaneously exercising strong interpersonal and sales techniques. 
If you are looking for an opportunity to expand your experience in the role of an Agent, Wellness Experience while enhancing your acquired skills and knowledge within the Wellness, then you&rsquo;ve come to the right place.</div> 
<div></div>
<div>
About You</div> 
<div></div>
<div>
It is essential that you have previous experience in either a high-end day spa, resort or hotel spa, or alternatively, prior work history in front office, guest relations, club lounge, hotel reservations or similar environment. Impeccable personal presentation and grooming are essential in this role, as is the ability to read a social situation and deliver a first-class spa experience. Computer literacy is imperative, and fluency in English is a must.</div> 
<div></div>

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives. 


With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</div>

Agent, Wellness Experience - Atlantis the Royal

Accor

<div><div>Company Description</div> 
Raffles Hotels &amp; Resorts is a world-renowned luxury hospitality brand, known for timeless elegance, legendary service, and unforgettable guest experiences. Each Raffles hotel is more than a destination &mdash; it is a story waiting to be discovered.
At Raffles Istanbul, modern luxury meets the rich spirit of a city where continents connect. With effortless grace, contemporary design blends with traditional elegance, creating a unique sense of place that mirrors Istanbul&rsquo;s vibrant energy and deep history.Perched above the Bosphorus, within the heart of Zorlu Center &mdash; Istanbul&rsquo;s hub for art, fashion, and gastronomy &mdash; Raffles Istanbul offers sweeping views from the Black Sea to the Marmara Sea, embracing the shimmering waters and three iconic bridges between Europe and Asia. Here, every moment is transformed into an extraordinary memory, shaped by genuine warmth, sophistication, and heart.
Joining Raffles means joining a brand with a rich history, a prestigious reputation, and limitless opportunities for growth. You will be part of a global family where your talents are recognized, your individuality celebrated, and your career supported. Discover your potential and craft a rewarding future with Raffles.
At Raffles, this journey is guided by a clear philosophy:<ul><li>
Start with Respect &mdash; Respect creates a foundation for positive relationships.</li><li>
Belonging follows &mdash; When people feel respected, they are more likely to feel they belong.</li><li>
This leads to Integrity &mdash; A sense of belonging inspires trust and a deep commitment to doing what&rsquo;s right.</li><li>
Empowerment then becomes possible &mdash; With trust and integrity in place, people feel empowered to make decisions and take action.</li><li>
Finally, this journey brings us to Excellence &mdash; Empowerment fosters the motivation and confidence needed to achieve our highest standards.</li></ul><div> 
Job Description</div> 
We are seeking passionate, guest-oriented team member with strong communication skills, attention to detail, and a proactive mindset to join our luxury hospitality team. Ideal candidate should have at least 1 year of experience in Reservations and PBX, proficiency in Opera, and the ability to thrive in a dynamic, positive work environment.<div> 
Qualifications</div> 
<ul><li>
Passion for luxury hospitality and exceptional service</li><li>
Strong interpersonal and communication skills</li><li>
Attention to detail and commitment to excellence</li><li>
Ability to work as part of a diverse, dynamic team</li><li>
Previous experience in a luxury hotel environment is an asset</li><li>
A proactive, solution-oriented approach</li><li>
Minimum of 1 year experience in Hotel or Resort, as Reservations &amp; PBX Agents.</li><li>
Strong knowledge of Opera &amp; Microsoft Office</li><li>
Proficiency in organizational planning with the ability to multi-task</li><li>
Must be guest service oriented</li><li>
Self-motivated, creative and confident, with a highly energetic personality</li><li>
Degree in Tourism Management, Hotel Management, or a related field</li><li>
A team player with a positive attitude</li></ul><div> 
Additional Information</div> 
Privacy Notice for Job Applicants
Zorlu Yap&#305; Yat&#305;r&#305;m Anonim &#350;irketi Zorlu Center Otelcilik &#350;ubesi, located at Levaz&#305;m Mah. Vadi Cad. Zorlu Center No:2 &#304;&ccedil; Kap&#305; No: 170 Be&#351;ikta&#351;/&#304;stanbul, acting as a data controller (the &quot;Company&quot; / &quot;Zorlu&quot;), places the utmost importance on the protection of your personal data.
Accordingly, our Company processes the personal data of job applicants in full compliance with the provisions of the Personal Data Protection Law No. 6698 (the &quot;Law&quot; / &quot;PDPL&quot;).
For detailed information on how your personal data is processed, please refer to our Privacy Notice for Job Candidates. 
https://rafflesistanbul.guestservice.app/blank/153/51772</div>

Reservation Agent

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